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Relevant bibliographies by topics / Hospitality Information Systems

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Academic literature on the topic 'Hospitality Information Systems'

Author: Grafiati

Published: 4 June 2021

Last updated: 3 February 2022

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Journal articles on the topic "Hospitality Information Systems"

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Sheldon, Pauline J. "Destination information systems." Annals of Tourism Research 20, no. 4 (January 1993): 633–49. http://dx.doi.org/10.1016/0160-7383(93)90088-k.

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Tahinakis, Panayiotis, John Mylonakis, and Nicolaos Protogeros. "THEORETICAL ISSUES ON ENVIRONMENTAL ACCOUNTING INFORMATION SYSTEMS IN HOSPITALITY EDUCATION." Tourism and hospitality management 11, no. 2 (December 2005): 51–64. http://dx.doi.org/10.20867/thm.11.2.5.

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In a competitive environment the application of Information Technology Systems by tourism companies can increase future prosperity and financial growth. The purpose of this paper is to measure the natural assets and to calculate the environmental benefits, as well as, the associated costs, so as to include all the above in the financial statements (balance sheet and profit & loss account). It is crucial to point out that the installation of a Green Accounting Information System requires evaluation of human assets (students and professors), availability of space, value the benefits, as well as, estimate the necessary installation costs. Literature suggests that although many information systems of environmental management have been developed, no significant progress was made on the growth of green accounting information systems due to the inherent difficulty for the monetary expression of environmental accumulated costs and related natural resources.

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Joerger, Albert, Stephen D. DeGloria, and Malcolm A. Noden. "Applying Geographic Information Systems." Cornell Hotel and Restaurant Administration Quarterly 40, no. 4 (August 1999): 48–59. http://dx.doi.org/10.1177/001088049904000413.

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Ramos, Célia M. Q., Daniel Jorge Martins, Francisco Serra, Roberto Lam, Pedro J. S. Cardoso, Marisol B. Correia, and João M. F. Rodrigues. "Framework for a Hospitality Big Data Warehouse." International Journal of Information Systems in the Service Sector 9, no. 2 (April 2017): 27–45. http://dx.doi.org/10.4018/ijisss.2017040102.

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In order to increase the hotel's competitiveness, to maximize its revenue, to meliorate its online reputation and improve customer relationship, the information about the hotel's business has to be managed by adequate information systems (IS). Those IS should be capable of returning knowledge from a necessarily large quantity of information, anticipating and influencing the consumer's behaviour. One way to manage the information is to develop a Big Data Warehouse (BDW), which includes information from internal sources (e.g., Data Warehouse) and external sources (e.g., competitive set and customers' opinions). This paper presents a framework for a Hospitality Big Data Warehouse (HBDW). The framework includes a (1) Web crawler that periodically accesses targeted websites to automatically extract information from them, and a (2) data model to organize and consolidate the collected data into a HBDW. Additionally, the usefulness of this HBDW to the development of the business analytical tools is discussed, keeping in mind the implementation of the business intelligence (BI) concepts.

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Christian, Lianawati, Angelina Permatasari, and Lianna Sugandi. "Sistem Informasi Perhotelan Front Office Menggunakan Metode OOAD untuk Meningkatkan Pelayanan Customer: Studi Kasus Perhotelan-Open Source." ComTech: Computer, Mathematics and Engineering Applications 4, no. 2 (December 1, 2013): 1155. http://dx.doi.org/10.21512/comtech.v4i2.3940.

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Technology plays an important role in various enterprise business processes for improved customer service, decision making, and means of information exchange. Hospitality accommodation is an example of fields that use information systems technology. This research was conducted in the field of hospitality especially front office system. Using computerized front office system, data about guests will be stored more safely and the reports will be better resulted. The purpose of this study is to analyze the existing problems on a Front Office of a hotel including identifying information needs and designing information systems to improve hospitality services to guests. The method used is analysis and design. Analysis is performed towards library research anddata collection needed for measuring through observation, interviews, and documents related to the information system. Menawhile, design uses object oriented analysis and design (OOAD) method and application programusing MS Access 2010. The result achieved is an application design of information system of hospitality front office that consists of five modules, namely Reservation module, Services module, Housekeeping module,Restaurant module, and Billing module. As a conclusion, a computerized information system of hospitality front office can assist hotels in providing better service to guests, which in turn can increase guest satisfaction.

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Thirlby, P. "Geographic information systems in commercial property." Property Management 11, no. 1 (January 1993): 77–81. http://dx.doi.org/10.1108/eum0000000003396.

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O'Brien, William G., and Alan J. Parker. "Forward-Looking Instruction in Information Systems." Cornell Hotel and Restaurant Administration Quarterly 28, no. 2 (August 1987): 46–47. http://dx.doi.org/10.1177/001088048702800216.

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Suryanto, Ignatius Ricardo, Anderes Gui, Cecilia Sabrina, and Maryani. "Hospitality Management Information System Investment (Feasibility Study at PT ABC)." Advanced Science Letters 21, no. 4 (April 1, 2015): 980–83. http://dx.doi.org/10.1166/asl.2015.5958.

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The Company’s information systems are expected to support the company’s business processes that provide competitive advantage in a competitive business. Before investing information system it is necessary to conduct a feasibility study on running information systems in order to obtain an overview of the support that can be provided by the old system. The method of this study was performed by conducting surveys and interviews for data collection and analysis methods with fit gap analysis, cost benefit analysis and information technology balanced scorecard. The results of this study by using a fit gap analysis showed that only 10% of the system running with fit criteria, so it is necessary to change the system. Proposed new system will provide a 3.9 year payback period of 5 years management estimates. Average achievement by using information technology balanced scorecard is 93.5%. The conclusion that can be drawn from this study is the firm should invest in hospitality management information system by looking at the aspects of operational and financial aspects.

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Morrison, Paul, and Trevor Laffin. "Interfacing management information systems with practical restaurants in UK hospitality degree programmes." Education + Training 37, no. 4 (June 1995): 26–31. http://dx.doi.org/10.1108/00400919510088898.

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Brigham, Martin, and Lucas D. Introna. "Hospitality, Improvisation and Gestell: A Phenomenology of Mobile Information." Journal of Information Technology 21, no. 3 (September 2006): 140–53. http://dx.doi.org/10.1057/palgrave.jit.2000063.

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This paper reports on longitudinal research into the implementation and use of the first mobile vehicle mounted data system (VMDS) at a UK fire service. Using insights from Claudio Ciborra's work, the paper develops a phenomenological ontology for conceptualising the co-constitutive relation between organisational practices and information technology mediated practices. The paper sets out how the brigade's mobile data system can be understood in terms hospitality, improvisation and Gestell. It is argued that despite the seemingly innocent and potentially mundane replacement of paper-based practices by electronically mediated mobile information and communication, the VMDS is associated with significant and far-reaching outcomes, both empirical and ontological, within the brigade and for the modernisation of fire service provision across the UK. We suggest that the dynamic of hospitality between guest and host provides a way to think through and beyond the deployment information infrastructures as enframed by a technological mood. The paper concludes with some general implications for a phenomenology of information technology.

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Dissertations / Theses on the topic "Hospitality Information Systems"

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Huber, Marsha M. "Measurement of Restaurant Manager Perceptions of Restaurant Management Information Systems." The Ohio State University, 2003. http://rave.ohiolink.edu/etdc/view?acc_num=osu1046698635.

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Wang, Junxian. "Online hotel booking system." CSUSB ScholarWorks, 2006. https://scholarworks.lib.csusb.edu/etd-project/3083.

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The Online Hotel Booking System was developed to allow customers to use a web browser to book a hotel, change the booking details, cancel the booking, change the personal profile, view the booking history, or view the hotel information through a GUI (graphical user interface). The system is implemented in PHP (Hypertext Preprocessor) and HTML (Hyper Text Markup Language).

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Pouransari, Somayeh. "The effect of human resource information systems (HRIS) on staff retention : a study of recruitment and selection in a UK based hospitality organisation." Thesis, Brunel University, 2016. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.707761.

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There is limited empirical research on the application of Human Resource Information Systems (HRIS) in staff retention and management. This study aims to examine and analyse the impact of quality human resource information systems (e.g. recruitment information, personnel information, and audit of training sessions) on staff turnover factors at the recruitment and selection stage (e.g. remuneration, human resource planning, quality of training programmes, and lack of promotion opportunities), and consequently the impact of HIRS in managing staff retention. This research is conducted in the context of the hospitality sector. The research aim is achieved through satisfying the objectives and the development of a relevant and a novel framework. A conceptual framework is developed to address the use of HRIS with regard to the recruitment and selection process and in aiding managers in staff retention within the context of the hospitality sector. The framework consists of three phases: recruitment and selection process including human resource management (HRM) and information technology systems (ITS) in the recruitment and selection stage; human resource information systems (HRIS) application areas; and staff turnover factors (external and internal). This framework developed by using two theories, the institutional theory and job characteristics theory, as the theoretical underpinning of this study. A single case study with multiple subcases strategy is employed to evaluate, extend and theorise the effect of HRIS on staff retention. The data for this research is collected by using in-depth semi-structured interviews. Qualitative data are collected from four branches of the UK based hospitality organisation. 27 employees completed in-depth narrative interviews (13 managers and 14 non-managers), which the results were used to confirm and validate the developed framework. The findings are triangulated by the adoption of a series of techniques, including focus group discussion, and document analysis. This study has made use the qualitative analysis computer software NVivo V.10.This research study contributes to the literature of both HRM and IT/IS by developing a comprehensive theoretical framework that considers the relationship between staff retention and HRIS functions at the recruitment and selection stage. The research findings support and showed that, not all the factors affected staff turnover can be monitored by HRIS, and some staff turnover factors may require other strategies with respect to monitoring. The framework will benefit scholars and managers in understanding the impact of a quality HRIS on staff retention, and extends the knowledge in this regard. The framework is extended for usage by different hospitality organisations with similar business nature to the one understudy. Also, the findings show that relevant retention strategies could be applicable during the entire employment period, e.g. before, during and after recruitment. These strategies enable the organisation to be stable and improve managing retention at the very beginning period of employment and avoid the costs of staff turnover. The empirical findings also advance our understanding of the various HRM activities that are linked to retention at the recruitment and selection stage. More importantly, the research findings identify the immediate activities after recruitment which is linked to improving retention. The study aims at providing a valid framework that integrates both HRM, ITS, and identifies the role of HRIS with regard to improving retention, by identifying staff turnover factors and put in place retention strategies to deal with them, for new jobs’ applications at the recruitment and selection stage. The originality of this study is that provide fresh insights on the subjective of retention in the hospitality sector in the UK. This research complements and advances the current literature on having a quality IT/IS which provides vital information to help managers to make the right decisions on retention of members of staff. In addition, this research could prove beneficial to practitioner’s (managers) who involve in the decision making in the recruitment process, thus better retention in the hospitality sector.

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Malan, Gunce. "Do Personality Tests have a place in Academic Preparation of Undergradute Hospitality Students." Scholar Commons, 2013. http://scholarcommons.usf.edu/etd/4533.

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This is a descriptive study that poses the questions and discussion regarding use of personality tests in prediction of future job performance of the current undergraduate hospitality students. A gap exists between the perception of the skills and competencies of high performers and the perception of hospitality students (Berezina et al., 2011; Malan, Berezina & Cobanoglu, 2012). The purpose of this study is to investigate if personality tests will help in predicting the success of students in their preferred job setting as compared to current high performers (managers). The use of personality tests increased substantially after 1988, when the government banned the use of polygraphs (Employee Polygraph Protection Act, 1988 as cited in Stabile, 2002). Although there is no right or wrong answer to personality test questions, the answers would allow employers to have a better idea if there is a sufficient fit between the applicant and the position sought. To compare the personality types of successful hotel managers and hospitality students to determine if there is a need to customize the hospitality curriculum in order to produce graduates who will fit to the correct type of positions, a convenient sample was drawn from a hotel management company's managers and hospitality students of a university in the Southeast USA. The sample for this study was 175 Managers and 150 Students. With the 144/175 (82% response rate) manager and 76/150 (51% response rate) students the main findings show there is a significantly difference between managers and students. This indicates that current hospitality students and current managers have different perceptions about hospitality industry. Since current students will work on the industry in the future, the difference needs to be eliminated by both curricular and extra-curricular activities. There are also significant differences among managerial positions' (general manager, assistant general manager, and director of sales) LDP scores. This could indicate that it might not be a good fit to promote these individuals from one position to other within the company since each position differs from each other.

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Shahini, Rei. "Business Intelligence in the Hotel Industry." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-100845.

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Applications of artificial intelligence (AI) in hospitality and accommodation have taken an enormous percentage of service-provision, helping automate most of the processes involved such as booking and purchasing, improving the guest experience, tracking of guest preferences and interests, etc. The aim of the study is to understand the roles, benefits and issues with the improvement of business intelligence (BI) in hospitality. This research is purposed to discover the applications of BI in hotel booking and accommodation. The investigation focuses on hotel guest experience, business operations and guest satisfaction. The research also shows how acquiring proper BI is supported by implementing a dynamic technology framework integrated with AI and a big data resource. In such a system, the intensive collection of customer data combined with an improved technology standard is achievable using AI. The research employs a qualitative approach for data discovery and collection. A thematic analysis helps generate proper findings that indicate an improvement in the entire hospitality service delivery system as well as customer satisfaction. In this thesis, there are examined various subsets of BI in tourism. The assessment analyzes competition arising from the application of these technologies. The study also shows the importance and application of harnessing data to gather insights about guest interests and preferences through the establishment of well-developed BI. Insights enable the customization of hotel services and products for individual guests. There is a considerable improvement in guest services and guest information collection, which is achieved through the creation of guest profiles. The research performs a discussion on the incorporation of AI and big data among other sub-components in creating diversified BI and seeks to identify the need for current BI applications in the hotel industry.

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Demeke, Wegene. "Small and Micro Business Enterprises (SMBEs) in Addis Ababa, Ethiopia : development and poverty reduction through Information and Communication Technologies (ICTs), with particular reference to the hotel industry and associated businesses." Thesis, University of West London, 2014. https://repository.uwl.ac.uk/id/eprint/1056/.

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The role of Information and Communication Technologies (ICTs) as a facilitator and enabler for development and poverty reduction has been increasingly recognised by many international organisations. ICTs need to be diffused in society to have their effects realised. The diffusion of ICTs in developing countries is lagging behind the developed countries creating the digital divide. Although the divide is reducing in many sub-Saharan countries, in Ethiopia it is increasing. The purpose of this study is to find the factors that affect the adoption and nonadoption of ICTs in small and micro businesses in Addis Ababa, Ethiopia. A number of sectors were explored and the hotel and tour operator sector was found to have both adopters and non-adopters. The hotel and tour operator business in Addis Ababa was selected to be the study population. The main research question was to find the connection between the political, economic, and social factors and the adoption and use of ICT in this sector. While cultural, social-economic, political and legal factors affect the adoption of innovation in both developed and developing countries, these factors are more pronounced in the developing countries. Rogers’ diffusion of innovation theory is a good initial theoretical candidate for understanding the ICT diffusion factors. However, to include the national level factors, a theoretical framework was proposed based on Rogers’ diffusion of innovation theory. An exploratory research method was used to shed light on the adoption and non-adoption factors. It uses mixed methods research methodology in two phases to collect data from owners/managers. In the first phase in-depth interviews were conducted with 16 hoteliers who adopted ICT in their businesses. In the second phase survey questionnaires were used to collect data from 128 hoteliers and 57 tour operators. In this phase both adopters and non-adopters of ICT were included. Data were analysed using NVivo and Statistical Package for Social Sciences (SPSS) software packages. This study argues that the telecommunications monopoly, the non-affordability of ICT products and services, the general economic situation, lack of knowledge and awareness of the technology, and lack of legal protection for small hotels affect the adoption negatively. On the other hand, network externalities, competition among hoteliers, and major customers (foreign) act as a facilitator agent and have a positive impact on the adoption of ICT. The researcher argues that the political, social, economic, technological and legal policies are the sources of the adoption and non-adoption factors of ICTs in the hotel and tour operator business.

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Shatskikh, Anna. "Consumer acceptance of Mobile Payments in Restaurants." Scholar Commons, 2013. http://scholarcommons.usf.edu/etd/4580.

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Regardless all the advantages of MPs, it has not reach the sizable customer base. In this paper, we examined the core drivers of using mobile payments (MPs) in restaurant industry from the consumers' perspective. Based on the Technology Acceptance Model (TAM), we developed a six factor model to reveal the determinants of consumers' intention to use MPs in restaurant. Security, subjective norm, compatibility with lifestyle, and previous experience with MPs were added to the traditional two factor TAM model (usefulness and ease of use). 300 respondents were recruited from an online survey agency and 258 valid responses were included in the data analysis. The regression results suggested that consumers' intention to use MPs in restaurants is influences by compatibility with lifestyle, usefulness, subjective norm, security, and previous experience in MPs. Lifestyle compatibility was found as the strongest determinant of consumers' acceptance of MPs in restaurants. However, ease of use was not a significant predictor of MPs usage in restaurant. Based on the findings, the study provided several implications to the restaurant industry. Five factors (compatibility with lifestyle, usefulness, subjective norm, security, and previous experience in MPs) can serve as a guideline to encourage consumers' adoption of MPs in restaurant industry. Industry practitioners can develop advertisement catered to a trendy, innovative, tech-friendly generation who desires the flexibility that MPs give and is willing to have everything in one device. MPs should be developed to provide an added value to the user. It is also important to increase the source credibility of social information to improve communication campaigns. Finally, restaurant staff could be trained in guiding and assisting consumers in their first experience with MPs.

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Honniger, Werner. "Networking the enterprise : a solution for HBR personnel." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/16481.

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Thesis (MPhil)--Stellenbosch University, 2004.
ENGLISH ABSTRACT: This Extended Research Assignment discusses the information systems found in HBR Personnel. The discussion, based on the research problems, proposes steps in which the systems of HBR can be integrated so that they add the most value. Furthermore, a review of Corporate Portals is undertaken to show the potential impact it may have on organisational efficiencies and knowledge. The Assignment, according to the methodologies given, analyses the HBR information system for system incompatibilities and bottlenecks and proposes solutions for these problems. The solutions include changing core system databases and computer systems, together with a portal to fully integrate HBR Personnel’s information systems.
AFRIKAANSE OPSOMMING: Hierdie Uitgebreide Navorsingsopdrag bespreek die informasiestelsels gevind in HBR Personnel. Die bespreking, gebaseer op die navorsingsprobleme, stel stappe voor waardeur die stelsels van HBR geïntegreer kan word om die meeste waarde toe te voeg. Verder word ‘n oorsig gedoen van Korporatiewe Portale om te wys watter potensiële impak dit kan hê op organisatoriese doeltreffendheid en kennis. Na aanleiding van die gegewe metodologieë analiseer die opdrag HBR se informasiestelsel vir sistemiese probleme en bottelnekke en stel oplossings voor vir hierdie probleme. Die oplossings sluit in ‘n verandering van kern-sisteem databasisse en rekenaarstelsels, tesame met ‘n portaal om HBR Personnel se informasiestelsels ten volle te integreer.

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Gonzalez, Ferrer Antonio Javier. "Cascaded Machine Learning for Increasing Conversion in Hospitality Recommender System." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254873.

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Recommender systems refer to algorithms widely used in industry to determine the preferred product to propose to a customer, given some information about the customer and the context of the purchase. In this thesis, such an approach is applied to predict the desirability of hotels given information about an air travel booking. Specifically, we present a novel recommender system which optimizes the booking conversion based on a list of hotels chosen from a larger set. The proposed solution uses information such as details about the associated flight booking, characteristics of each hotel and the attributes of the list of hotels proposed. The main contribution of this thesis concerns the Hotel List Builder (HLB) which is the component of the recommender system that generates the new recommendations of hotels. This component relies on a two-stage machine learning model and the feature importance analysis of the hotel bookings. The expected conversion rate is improved from 0.049% to 0.186% on average due to the new recommendation system. This method also results in a significant improvement in the processing time when the HLB is applied with respect to a brute force solution to build an optimal list of hotel recommendations (up to 20 times faster).
Rekommendationssystem refererar till algoritmer som används i stor utsträckning inom industrin. Detta för att besluta den föredragna produkten som skall visas till en kund, med information om kunden och innehållet av köpet. I denna avhandling tillämpas ett tillvägagångssätt för att förutsäga önskemål om hotell med information om en flygreservation. Vi presenterar ett specifikt rekommendationssysten som optimerar bokningskonverteringen baserad på en lista över hotell. Dessa hotel är valda från en större upppsättning. Den föreslagna lösningen använder information såsom detaljer om tillhörande flygbokningar, egenskaper hos varje hotell och attributen i listan över föreslagda hotell. Huvudbidraget av denna avhandling handlar om Hotel List Builder (HLB). Denna är komponenten i rekomendationssystemet, vilket genererar de nya rekommendationerna av hotell. Denna komponent förlitar sig på en två-stegs maskininlärningsmodell och har viktiga analyser om hotellbokningar. Tack vare det nya rekommendationssystemet, förbättras den förväntade omvandlingskonverteringen från 0,049% till 0,186 i genomsnitt. Denna metod resulterar också i en betydande förbättring av behandlingstiden när HLB appliceras med respekt för en låg tvångslösning. Detta för att skapa en optimal lista av hotell rekommendationer (up till 20 gånger snabbare).

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Martínez, Rodríguez Joaquim. "Los sistemas de información en el sector hotelero: un modelo de éxito." Doctoral thesis, Universitat de Girona, 2014. http://hdl.handle.net/10803/319717.

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This thesis includes a review of how the information technology is used at present in the hotels, as well as the functionality expected from the hotels information systems. We compare these systems characteristics with other information systems used in other sectors, especially with the ERP. A theoretical model is constructed and validated through an empirical study in which structural equations, SEM, are used employing Spanish hotels as study population. This model depicts the effects of the characteristics, use and satisfaction of the information system on the hotel efficiency and service. Some of the conclusions are what the benefits of the use of the information technologies in the hotels are and the factors that should be borne in mind in their adoption. Finally the analysis result of the model provides an overview of this systems impact on the hotels.
En la presente tesis se hace una revisión de las tecnologías de la información usadas actualmente en los hoteles, así como que funcionalidad se espera de los sistemas de gestión hotelera. Se compara las características de estos sistemas con sistemas de información usados en otros sectores, especialmente con los ERP. Se construye y valida un modelo teórico mediante un estudio empírico en el que se usan los modelos de ecuaciones estructurales, SEM, usando como población de estudio los hoteles españoles. Este modelo recoge los efectos de las características, uso y satisfacción del sistema de información en el funcionamiento y el servicio del hotel. Como conclusiones se destacan los beneficios del uso de las tecnologías de la información en los hoteles y que se debe tener en cuenta en su adopción, así como el resultado del análisis del modelo que da una visión del impacto de estos sistemas en los hoteles.

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Books on the topic "Hospitality Information Systems"

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Hospitality Information Systems and E-Commerce. Wiley, 2005.

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Philip, Sawin, ed. A Literature guide to the hospitality industry. New York: Greenwood Press, 1990.

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Making Computerized Provider Order Entry Work. Springer, 2012.

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Book chapters on the topic "Hospitality Information Systems"

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Benckendorff, P. J., Z. Xiang, and P. J. Sheldon. "Hospitality information systems." In Tourism information technology, 227–58. Wallingford: CABI, 2019. http://dx.doi.org/10.1079/9781786393432.0227.

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Khanna, Abhirup, Anushree Sah, Tanupriya Choudhury, and Piyush Maheshwari. "Blockchain Technology for Hospitality Industry." In Information Systems, 99–112. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-63396-7_7.

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Kokkinaki, Angelika, Styliani Kleanthous, Fotini Zioga, Chrisostomi Maria Kirillou, and Maria Papadaki. "An Online Platform for ‘Black Swan’ Event Management in the Hospitality Industry." In Information Systems, 623–34. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-44322-1_46.

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Marques, Rui Pedro, Carlos Santos, Rúben Duarte, Ana I. Melo, Augusta Ferreira, Dalila Dias, Gonçalo Gomes, et al. "Information Systems and Technologies as Promoters of the Low-Density Territories Sustainability." In Tourism, Hospitality & Event Management, 45–62. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65524-2_3.

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Boubaker, Bessem, and Tatiana Pekarskaia Dauxert. "Social Media Communication in Hospitality: The Case of Parisian Hotels." In Lecture Notes in Information Systems and Organisation, 177–90. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-34269-2_14.

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Delgado, Joaquin, and Richard Davidson. "Knowledge Bases and User Profiling in Travel and Hospitality Recommender Systems." In Information and Communication Technologies in Tourism 2002, 1–16. Vienna: Springer Vienna, 2002. http://dx.doi.org/10.1007/978-3-7091-6132-6_1.

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Larionova, Anna A., and Natalia A. Zaitseva. "Using the Information and Communication Technologies in the Hospitality Industry Enterprises’ Strategies’ Implementation." In Advances in Intelligent Systems and Computing, 229–37. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-90835-9_27.

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Peacock, Martin. "The Future is Feminine Gender issues and information systems in hospitality and tourism." In Information and Communication Technologies in Tourism 1999, 310–17. Vienna: Springer Vienna, 1999. http://dx.doi.org/10.1007/978-3-7091-6373-3_30.

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Chahar, Bhawna. "Employee Motivation and Its Impact on Organizational Performance with Mediating Role of Leadership Approach: A Study of Select Hospitality Organizations in Uttarakhand (India)." In Information Systems and Management Science, 184–201. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-86223-7_17.

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Högberg, Karin. "Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters." In Information and Communication Technologies in Tourism 2021, 70–82. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_6.

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Abstract:

AbstractThe increasing implementation of digital technologies in organizations such as social media platforms is fundamentally transforming the nature of services encounters [1, 2], not least in the hospitality industry. This causes new ways of working for hotel employees, causing disruption in service routines and work tasks. There are few qualitative studies that are focusing on the hospitality industry and technostress. The present study focus on technostress among employees in an international hotel chain. Data have been collected in eight European countries over a period of seven years. The Person-Technology fit model is used in order to identify and analyze stressors and strains deriving from social media use. The results indicate that techno stressors such as work overload, work-life conflict, and changing algorithms creates negative stressors. The study makes a theoretical contribution to technostress research in the Information Systems research as well as the hospitality research field by uncovering negative stressors and strains created over time.

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Conference papers on the topic "Hospitality Information Systems"

1

Čerović, Slobodan, and Slađana Batić. "INFORMATION SYSTEMS SUPPORT TO THE HOSPITALITY MANAGEMENT OF NOVI SAD." In Sinteza 2014. Belgrade, Serbia: Singidunum University, 2014. http://dx.doi.org/10.15308/sinteza-2014-706-714.

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2

Bodkhe, Umesh, Pronaya Bhattacharya, Sudeep Tanwar, Sudhanshu Tyagi, Neeraj Kumar, and M. S. Obaidat. "BloHosT: Blockchain Enabled Smart Tourism and Hospitality Management." In 2019 International Conference on Computer, Information and Telecommunication Systems (CITS). IEEE, 2019. http://dx.doi.org/10.1109/cits.2019.8862001.

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3

Napitupulu, Togar Alam, Desiree M. F. Rampengan, and Ford Lumban Gaol. "IS/IT strategy does matter: An empirical evidence from hospitality industry." In 2016 11th International Conference on Knowledge, Information and Creativity Support Systems (KICSS). IEEE, 2016. http://dx.doi.org/10.1109/kicss.2016.7951428.

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4

Bao, Yanli, and Hefeng Hua. "Evaluation index system of international talents with regional features in hospitality industry." In 2016 Sixth International Conference on Information Science and Technology (ICIST). IEEE, 2016. http://dx.doi.org/10.1109/icist.2016.7483402.

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