Journal articles: 'Hospitality Information Systems'

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Sheldon, Pauline J. "Destination information systems." Annals of Tourism Research 20, no. 4 (January 1993): 633–49. http://dx.doi.org/10.1016/0160-7383(93)90088-k.

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Tahinakis, Panayiotis, John Mylonakis, and Nicolaos Protogeros. "THEORETICAL ISSUES ON ENVIRONMENTAL ACCOUNTING INFORMATION SYSTEMS IN HOSPITALITY EDUCATION." Tourism and hospitality management 11, no. 2 (December 2005): 51–64. http://dx.doi.org/10.20867/thm.11.2.5.

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In a competitive environment the application of Information Technology Systems by tourism companies can increase future prosperity and financial growth. The purpose of this paper is to measure the natural assets and to calculate the environmental benefits, as well as, the associated costs, so as to include all the above in the financial statements (balance sheet and profit & loss account). It is crucial to point out that the installation of a Green Accounting Information System requires evaluation of human assets (students and professors), availability of space, value the benefits, as well as, estimate the necessary installation costs. Literature suggests that although many information systems of environmental management have been developed, no significant progress was made on the growth of green accounting information systems due to the inherent difficulty for the monetary expression of environmental accumulated costs and related natural resources.

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Joerger, Albert, Stephen D. DeGloria, and Malcolm A. Noden. "Applying Geographic Information Systems." Cornell Hotel and Restaurant Administration Quarterly 40, no. 4 (August 1999): 48–59. http://dx.doi.org/10.1177/001088049904000413.

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Ramos, Célia M. Q., Daniel Jorge Martins, Francisco Serra, Roberto Lam, Pedro J. S. Cardoso, Marisol B. Correia, and João M. F. Rodrigues. "Framework for a Hospitality Big Data Warehouse." International Journal of Information Systems in the Service Sector 9, no. 2 (April 2017): 27–45. http://dx.doi.org/10.4018/ijisss.2017040102.

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In order to increase the hotel's competitiveness, to maximize its revenue, to meliorate its online reputation and improve customer relationship, the information about the hotel's business has to be managed by adequate information systems (IS). Those IS should be capable of returning knowledge from a necessarily large quantity of information, anticipating and influencing the consumer's behaviour. One way to manage the information is to develop a Big Data Warehouse (BDW), which includes information from internal sources (e.g., Data Warehouse) and external sources (e.g., competitive set and customers' opinions). This paper presents a framework for a Hospitality Big Data Warehouse (HBDW). The framework includes a (1) Web crawler that periodically accesses targeted websites to automatically extract information from them, and a (2) data model to organize and consolidate the collected data into a HBDW. Additionally, the usefulness of this HBDW to the development of the business analytical tools is discussed, keeping in mind the implementation of the business intelligence (BI) concepts.

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Christian, Lianawati, Angelina Permatasari, and Lianna Sugandi. "Sistem Informasi Perhotelan Front Office Menggunakan Metode OOAD untuk Meningkatkan Pelayanan Customer: Studi Kasus Perhotelan-Open Source." ComTech: Computer, Mathematics and Engineering Applications 4, no. 2 (December 1, 2013): 1155. http://dx.doi.org/10.21512/comtech.v4i2.3940.

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Technology plays an important role in various enterprise business processes for improved customer service, decision making, and means of information exchange. Hospitality accommodation is an example of fields that use information systems technology. This research was conducted in the field of hospitality especially front office system. Using computerized front office system, data about guests will be stored more safely and the reports will be better resulted. The purpose of this study is to analyze the existing problems on a Front Office of a hotel including identifying information needs and designing information systems to improve hospitality services to guests. The method used is analysis and design. Analysis is performed towards library research anddata collection needed for measuring through observation, interviews, and documents related to the information system. Menawhile, design uses object oriented analysis and design (OOAD) method and application programusing MS Access 2010. The result achieved is an application design of information system of hospitality front office that consists of five modules, namely Reservation module, Services module, Housekeeping module,Restaurant module, and Billing module. As a conclusion, a computerized information system of hospitality front office can assist hotels in providing better service to guests, which in turn can increase guest satisfaction.

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Thirlby, P. "Geographic information systems in commercial property." Property Management 11, no. 1 (January 1993): 77–81. http://dx.doi.org/10.1108/eum0000000003396.

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O'Brien, William G., and Alan J. Parker. "Forward-Looking Instruction in Information Systems." Cornell Hotel and Restaurant Administration Quarterly 28, no. 2 (August 1987): 46–47. http://dx.doi.org/10.1177/001088048702800216.

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Suryanto, Ignatius Ricardo, Anderes Gui, Cecilia Sabrina, and Maryani. "Hospitality Management Information System Investment (Feasibility Study at PT ABC)." Advanced Science Letters 21, no. 4 (April 1, 2015): 980–83. http://dx.doi.org/10.1166/asl.2015.5958.

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The Company’s information systems are expected to support the company’s business processes that provide competitive advantage in a competitive business. Before investing information system it is necessary to conduct a feasibility study on running information systems in order to obtain an overview of the support that can be provided by the old system. The method of this study was performed by conducting surveys and interviews for data collection and analysis methods with fit gap analysis, cost benefit analysis and information technology balanced scorecard. The results of this study by using a fit gap analysis showed that only 10% of the system running with fit criteria, so it is necessary to change the system. Proposed new system will provide a 3.9 year payback period of 5 years management estimates. Average achievement by using information technology balanced scorecard is 93.5%. The conclusion that can be drawn from this study is the firm should invest in hospitality management information system by looking at the aspects of operational and financial aspects.

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Morrison, Paul, and Trevor Laffin. "Interfacing management information systems with practical restaurants in UK hospitality degree programmes." Education + Training 37, no. 4 (June 1995): 26–31. http://dx.doi.org/10.1108/00400919510088898.

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Brigham, Martin, and Lucas D. Introna. "Hospitality, Improvisation and Gestell: A Phenomenology of Mobile Information." Journal of Information Technology 21, no. 3 (September 2006): 140–53. http://dx.doi.org/10.1057/palgrave.jit.2000063.

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This paper reports on longitudinal research into the implementation and use of the first mobile vehicle mounted data system (VMDS) at a UK fire service. Using insights from Claudio Ciborra's work, the paper develops a phenomenological ontology for conceptualising the co-constitutive relation between organisational practices and information technology mediated practices. The paper sets out how the brigade's mobile data system can be understood in terms hospitality, improvisation and Gestell. It is argued that despite the seemingly innocent and potentially mundane replacement of paper-based practices by electronically mediated mobile information and communication, the VMDS is associated with significant and far-reaching outcomes, both empirical and ontological, within the brigade and for the modernisation of fire service provision across the UK. We suggest that the dynamic of hospitality between guest and host provides a way to think through and beyond the deployment information infrastructures as enframed by a technological mood. The paper concludes with some general implications for a phenomenology of information technology.

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Geller, A. Neal. "The Current State of Hotel Information Systems." Cornell Hotel and Restaurant Administration Quarterly 26, no. 1 (May 1985): 14–17. http://dx.doi.org/10.1177/001088048502600109.

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Okumus, Fevzi. "Facilitating knowledge management through information technology in hospitality organizations." Journal of Hospitality and Tourism Technology 4, no. 1 (March 15, 2013): 64–80. http://dx.doi.org/10.1108/17579881311302356.

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Chen, Hsiangting Shatina, and Joseph Fiscus. "The inhospitable vulnerability." Journal of Hospitality and Tourism Technology 9, no. 2 (June 11, 2018): 223–34. http://dx.doi.org/10.1108/jhtt-07-2017-0044.

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Purpose The purpose of this conceptual paper is to underline several issues related to cybersecurity in the hospitality industry; address the importance of evaluating cyber risks, vulnerabilities and capabilities; and provide suggestions for hospitality operators to minimize the damage that cyberattacks could cause. Future research addressing cyber threats is a call to action. Design/methodology/approach To understand the occurrence and the impact of information security, the researchers reviewed the previous research regarding information security and used the database from Privacy Rights Clearinghouse and collected 76 information security incidents in the US hospitality industry since 2006. Finding The increasing frequency of data breach incidents from 2006 to 2017 indicates that the issue of cybercrimes has become more critical in the hospitality industry. Originality/value This conceptual paper sheds light on the issues of cybersecurity in risk assessment and heightens the necessity of discussing data breach issues in future hospitality research.

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Herstein, Ram, and Eugene D. Jaffe. "Sport hospitality as a business strategy." Journal of Business Strategy 29, no. 6 (October 31, 2008): 36–43. http://dx.doi.org/10.1108/02756660810917228.

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Hobson, J. S. Perry, and Joseph D. Teaff. "Hospitality and Leisure/Recreation:." Journal of Hospitality & Leisure Marketing 2, no. 1 (May 31, 1994): 43–54. http://dx.doi.org/10.1300/j150v02n01_05.

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Bistričić, Ante. "PROJECT INFORMATION SYSTEM." Tourism and hospitality management 12, no. 2 (December 2006): 213–24. http://dx.doi.org/10.20867/thm.12.2.19.

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Information system must provide data, information and adequate information technology for: the running of the business process, management (subsystems and business functions etc.), expertise basics for management decision-making and, main business system management. In business systems three dimensions determine management, namely: executive body management, adaptation and development, which includes business processes as well. Therefore we can distinguish two basic business system application fields: a) information executive body subsystem, b) information subsystem development. Information subsystem development provides all the necessary data and information required for the adaptation projects carried out by managers and personnel as well as for the business system development. These projects are carried out on the business system and subsystem level. Information system project is an information system aimed at fulfilling information demands of the main system project, of the maintaining system project, as well as of the project system management. These projects are the result of strategies carried out within business systems. They are aimed at transforming strategies into projects, which are then carried out by business systems in a determined period of time. The quick transformation of strategies into projects together with the quick and higher quality performance, give rise to an advantage in business system competition.

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O'Connor, Peter. "Managing Hospitality Information Technology in Europe: Issues, Challenges and Priorities." Journal of Hospitality & Leisure Marketing 17, no. 1-2 (August 19, 2008): 59–77. http://dx.doi.org/10.1080/10507050801978406.

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Fielden, John. "MANAGEMENT INFORMATION SYSTEMS FOR PROPERTY MANAGEMENT IN LOCAL AUTHORITIES." Property Management 5, no. 1 (January 1987): 10–17. http://dx.doi.org/10.1108/eb006641.

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Rodrigues, João Paulo, Maria José Sousa, and Ana Brochado. "A Systematic Literature Review on Hospitality Analytics." International Journal of Business Intelligence Research 11, no. 2 (July 2020): 47–55. http://dx.doi.org/10.4018/ijbir.20200701.oa2.

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With the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools.

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Gunden, Nefike, Cristian Morosan, and Agnes L. DeFranco. "Consumers’ persuasion in online food delivery systems." Journal of Hospitality and Tourism Technology 11, no. 3 (September 24, 2020): 495–509. http://dx.doi.org/10.1108/jhtt-10-2019-0126.

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Purpose This study aims to develop and validate a conceptual model that explains consumers’ persuasion by the information available on online food delivery systems (OFDS). The study validated consumers’ price savings orientation as an antecedent of two types of browsing behaviors (utilitarian and hedonic). Browsing and social influences were examined as predictors of persuasion. Design/methodology/approach A literature review was conducted to determine constructs that constituted the best conceptual model for this study. To test the model, an online instrument was developed, and data were collected with the help of a global marketing panel company from 333 consumers who have used OFDS. Confirmatory factor analysis and structural equation modeling were used to test the hypotheses of the model. Findings The study found that consumers’ price savings orientation strongly influenced both types of browsing. However, while utilitarian browsing did not influence consumers’ persuasion, hedonic browsing and social influence were strong predictors of persuasion. Research limitations/implications Given the uniqueness of the study that stems from its task-technology context and the type of product being purchased, this study advances the literature in hospitality information technology, especially in the relatively neglected foodservice information technology area. The study also provides implications for both restaurants and OFDS as critical stakeholders in this important area. Originality/value To the best of the authors’ knowledge, this is the first study to examine consumers’ persuasion in a food-service online retail context. This study is also the first to examine both types of browsing as distinct constructs in hospitality and to explain their differential role in persuasion.

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Gwebu, Kholekile, and Clayton W. Barrows. "Data breaches in hospitality: is the industry different?" Journal of Hospitality and Tourism Technology 11, no. 3 (August 24, 2020): 511–27. http://dx.doi.org/10.1108/jhtt-11-2019-0138.

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Purpose The purpose of this study is to expand on the existing literature by specifically examining data security incidents within the hospitality industry, assessing origins and causes, comparing breaches within the industry with those of other industries and identifying areas of concern. Design/methodology/approach A sample of data breach incidents is drawn from the Verizon VERIS Community Database (VCDB). Statistical comparisons between hospitality and non-hospitality industry firms are conducted following the Verizon A4 threat framework. Findings The results reveal that breaches between hospitality and non-hospitality firms differ significantly in terms of actors, actions, assets and attributes. Specifically, proportions of breaches in the hospitality industry are larger in terms of external actors, hacking and malware, user devices compromised and integrity violations. Additionally, compared to other industries, point-of-sales (POS) system breaches occur at a higher rate in the hospitality industry. The study finds that company size, hacking and malware predict the likelihood of a POS breach. Research limitations/implications The study uses secondary data and does not include the entire universe of data breaches. Originality/value In the quest to reduce data breach incidents, it is imperative to identify and assess the nature of data breach incidents between industries. Doing so permits the development of targeted industry-specific solutions rather than generic ones. This study systematically identifies differences between hospitality and non-hospitality data security incidents and then suggests areas where hospitality companies should focus future attention to mitigate breach incidents.

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Pajrok, Andor. "Responsible Accounting in the Hospitality Industry." Journal of Education Culture and Society 5, no. 2 (January 6, 2020): 53–60. http://dx.doi.org/10.15503/jecs20142.53.60.

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Nowadays, due to globalization and intensified market competition, management attention has to be focussed on efforts where they will do the most good. In order to survive, especially in the service industry, Managers in the new business environment need more relevant cost and performance information on the organization’s activities, processes, products/services and customers. The task of management accounting is to prepare this accounting information, which has the possibility to indicate what costs, revenues and results should be. Responsible accounting is an underlying concept of accounting performance measurement systems. The basic idea is that large diversified organizations are difficult, if not impossible to manage as a single segment, thus they must be decentralized or separated into manageable parts. These parts or segments are referred to as responsibility centers that include: revenue centers, cost centers, profit centers and investment centers. This approach allows responsibility to be assigned to the segment managers that have the greatest amount of influence over the key elements to be managed. These elements include revenue for a revenue center, costs for a cost center, a measure of profitability for a profit center and return on investment for an investment center.

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Stuart, Neil. "Visualization in geographical information systems." Applied Geography 15, no. 1 (January 1995): 91–92. http://dx.doi.org/10.1016/0143-6228(95)90051-9.

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Kizildag, Murat, Tarik Dogru, Tingting (Christina) Zhang, Makarand Amrish Mody, Mehmet Altin, Ahmet Bulent Ozturk, and Ozgur Ozdemir. "Blockchain: a paradigm shift in business practices." International Journal of Contemporary Hospitality Management 32, no. 3 (October 14, 2019): 953–75. http://dx.doi.org/10.1108/ijchm-12-2018-0958.

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Purpose The purpose of this paper is to introduce and explore blockchain technology and its potential implementation to hospitality and tourism firms’ wide range of business operations and transactions from a technological and functional point of view. This study’s central interest is to produce novel and rigorous in-depth-review analysis and foundations for a broad discussion and outlook on the potential applications of blockchain technology benefiting hospitality and tourism research, as well as the industry as a whole. Design/methodology/approach This study identifies and proposes several potential areas of the adoption and implementation of blockchain technology to the hospitality and tourism industry, including payment and cryptocurrencies, tracking and service customization, the disintermediation of hospitality and tourism, innovative loyalty programs, smart contracts, integrated property management systems, verified rating and review systems, collaborative initiatives and due diligence and smart tourism, each of which represents fertile avenues for future research. Findings This paper provides extensive critical discussions, reviews and answers to a fundamental question: “What critical functions of Blockchain mechanisms can be implemented to the existing core operational (i.e. booking and reservation systems, guest management, etc.) and business functions (i.e. loyalty/reward programs, agent transactions, etc.) of hospitality and tourism companies?”. Research limitations/implications Future studies should specifically delve further into various angles of this “BizTech” environment based not only on business operations and competition but also on vendor and customer collaboration. Practical implications This study intends to serve as a guidance for future research, facilitate knowledge accumulation and create a new understanding and awareness in both practice and academia. One of the most important applications of blockchain in this industry would be that pertaining to direct booking, online reservation systems (i.e. airlines and online travel agencies) and check-in/out with digital identities. With industry-wide blockchain adoption, guests’ personal information can be digitally validated, saved and secured as previously established cryptographically secured codes verify one’s identity without disclosing essential personal information. Originality/value It is obvious that the hospitality and tourism industry needs urgent technological transformation, industrial innovations and new growth avenues such as the adoption of blockchain technology and systems to maintain its global market share in the future. Therefore, the implementation of blockchain systems can promote the formation of multi-center (i.e. guest operations and customer service), weakly intermediated (i.e. loyalty programs and/or review and rating systems) areas in this industry.

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Nadkarni, Sanjay, Florian Kriechbaumer, Marcus Rothenberger, and Natasa Christodoulidou. "The path to the Hotel of Things: Internet of Things and Big Data converging in hospitality." Journal of Hospitality and Tourism Technology 11, no. 1 (November 13, 2019): 93–107. http://dx.doi.org/10.1108/jhtt-12-2018-0120.

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Purpose The purpose of this study is to explore the use of Internet of Things (IoT) in hospitality and examine its relationship with Big Data. Drawing upon theoretical and practical considerations, it lays a foundation for its adoption in practice and future research. Design/methodology/approach This paper uses a conceptual approach. It demonstrates the use of IoT and its impact on Big Data in hospitality through exemplars. The paper further explores the convergence of IoT, Big Data and hospitality in the context of the literature, value attributes and vendor offerings. Theoretical models from information systems and business are used to support the concepts proposed. Findings The study compiles and contextualizes the applications of IoT in hospitality by applying an input–process–output model, demonstrating the link to Big Data. The resulting value dimensions are represented by the IoT–Big Data triple impact intensity model. Research limitations/implications An outlook toward the future trajectory of IoT adoption is provided by proposing to extend the prevalent social, mobile, analytics and cloud framework with an IoT component. Practical implications Practical implications of the use of IoT and Big Data in hospitality on information technology infrastructure, business models, security and standardization highlight the scope for further empirical research. Originality/value By synthesizing IoT applications in hospitality and by bringing to light their relationship with Big Data, the study demonstrates how IoT, Big Data and hospitality converge – a synthesis that has thus far been largely unexplored. This study lays the groundwork for increased deployment of IoT and Big Data in hospitality and future academic research in this area.

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Boulay, Jacques. "The role of contract, information systems and norms in the governance of franchise systems." International Journal of Retail & Distribution Management 38, no. 9 (July 20, 2010): 662–76. http://dx.doi.org/10.1108/09590551011062420.

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J. Norman, Thomas, Natasa Christodoulidou, and Marcus Rothenberger. "Technology outsourcing in human resource activities in hospitality." Journal of Hospitality and Tourism Technology 5, no. 1 (March 11, 2014): 50–61. http://dx.doi.org/10.1108/jhtt-07-2012-0021.

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Purpose – Human resource technologies in the hospitality industry are a means by which an organization can gain competitive advantage technologically. The technology-oriented human capital embedded in an organization's human resources is a source of sustainable competitive advantage in an industry that is heavily dependent on people and makes it unique and inimitable. This study uses data collected on 34 different practices to provide a snapshot of current practices in the hospitality sector, which can be used to benchmark individual technology operations against the current norms. The paper aims to discuss these issues. Design/methodology/approach – This paper uses survey data collected from dozens of managers working in the hospitality sector on the level of outsourcing of 34 different HRM practices to provide a snapshot of current practices in the hospitality sector. Findings – Starting with the theoretical predictions of total cost of ownership and transaction cost analysis, multiple regression models are used to test whether or not human resource outsourcing (HRO) technology-related activities in hospitality are associated with negative outcomes, such as higher voluntary turnover of good employees. Research limitations/implications – This is one of the first articles to explore HRO technology in the hospitality sector and the findings suggest that what an organization outsources matters. Practical implications – These results can be used by hospitality managers to benchmark their operations against the current HRO technology norms. Originality/value – It is expected that the type of HR technology-related activities outsourced in hospitality will affect how employees and employers view and react to HRO in hospitality.

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Wentz, Pnina. "Museum information systems: The case for computerization." International Journal of Museum Management and Curatorship 8, no. 3 (September 1989): 313–25. http://dx.doi.org/10.1080/09647778909515174.

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Herbig, Paul, and John Milewicz. "Market Signaling in the Hospitality Industry." Journal of Hospitality & Leisure Marketing 2, no. 2 (August 15, 1994): 5–14. http://dx.doi.org/10.1300/j150v02n02_03.

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Arcuri, Maria Cristina, Lorenzo Gai, Federica Ielasi, and Elisabetta Ventisette. "Cyber attacks on hospitality sector: stock market reaction." Journal of Hospitality and Tourism Technology 11, no. 2 (June 25, 2020): 277–90. http://dx.doi.org/10.1108/jhtt-05-2019-0080.

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Purpose The paper aims to analyze the impact of cyber attacks on stock returns of companies operating in the hospitality sector. The fast development of information and communication technologies has been posited as both an opportunity and a challenge to the United Nations Global Sustainable Development Goals. Digital technologies are significant tools for sustainable development, but if they are not addressed appropriately, they can potentially hinder the progress toward sustainability. Among negative impacts, it is necessary to consider cyber risk, a major concern today, in particular for industries which work with sensitive data, such as tourism businesses. Hospitality businesses have to adequately manage cyber insecurity and digital privacy issues, to prevent losses and contribute to socioeconomic sustainable growth. Design/methodology/approach Using event-study methodology, the paper provides empirical evidence on the effect of announcements of 170 information security breaches on the market value of firms operating in the hospitality sector in the past five years. Findings The study focuses on identifying potential threats of cyber attacks for the economic value of listed companies. The authors find that negative market returns occur following announcements of cyber attacks suffered by hospitality companies. Adequate investments in technology for cyber security and staff training are relevant in the hospitality sector to reduce cyber risk. Originality/value The paper contributes to identifying potential threats of cyber attacks for the economic value of listed companies operating in the hospitality sector. The analysis is carried out by collecting an original sample of global cyber attacks from newspaper announcements sourced from the LexisNexis database.

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Saccol, Amarolinda Zanela, and Nicolau Reinhard. "The Hospitality Metaphor as a Theoretical Lens for Understanding the ICT Adoption Process." Journal of Information Technology 21, no. 3 (September 2006): 154–64. http://dx.doi.org/10.1057/palgrave.jit.2000067.

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The Hospitality Metaphor proposed by Ciborra represents an alternative view to the traditional models that describe the process of adopting information and communication technologies (ICT). This Metaphor helps us in considering social, behavioral and existential elements related to the adoption process, offering a critical and dialectical view of it. In this paper, we review the philosophical and methodological basis of this Metaphor and its main statements. We also apply it in analyzing a case of mobile ICT adoption. The application of the Hospitality Metaphor enables a clear understanding of this process as an incremental and open one in which social, existential and ‘mundane’ issues play a major role, and where technology reveals its dubious character, leading to unplanned results.

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Sukru Cetinkaya, Ali, Mehmet Ergul, and Muzaffer Uysal. "Quality of relationship on information technology outsourcing for organizational success in hospitality industry." Journal of Hospitality and Tourism Technology 5, no. 3 (October 14, 2014): 229–44. http://dx.doi.org/10.1108/jhtt-07-2014-0027.

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Purpose – This paper aims to investigate the effects of vendor – client relationship on organizational success in the hospitality industry. The relationship between vendors and clients regarding information technology outsourcing does not always go in harmony. In the viewpoint of hospitality practitioners, information technology (IT) providers do not necessarily abide by the given promises stated on contracts, all the time. The service flows, which are mostly generated by the lack of quality relationship between vendors and clients directly affect hotels’ organizational performance. Design/methodology/approach – Data were collected by an online survey and analyzed using multivariable statistics (path analysis) to determine the effects of service quality and relationship quality on outsourcing success, and its effect on organizational performance. Data from 102 valid responses received from ten different countries, representing 230 hotels in total were analyzed. Findings – Service quality and relationship quality, which are two dimensions of outsourcing relationships, were found to be positively related to outsourcing success (r = 0.60 and 0.70, p < 0.01, respectively) and intangible organizational performance (r = 0.20, p < 0.05; 0.26 and 0.27, p < 0.01, respectively). Research limitations/implications – The research was designed to investigate the IT outsourcing service receiver’s (client) perspective. The IT service provider’s (vendor) perspective is disregarded. Disturbance results are very high (i.e. more than 0.95). This may well be the case that certain facets of the outsourcing success construct are not adequately represented by the chosen indicators. Research results may reveal an idea about the research subject, in general, but may not be generalized to the whole industry due to its sampling size. Finally, the survey was conducted online, and all online research restrictions were applicable to this research such as receiving very limited response rates. Practical implications – The results of this research provide important information for practitioners in the hospitality industry and IT service providers. Relationship quality between vendor and client was observed to be the most determinant factor in IT outsourcing success. Social implications – The proposed model may well serve as a framework for further examining mediating and possible moderating variables. Originality/value – There is limited research in the previous literature investigating the relationship between information technology vendor and client, in terms of service quality and relationship quality in hospitality industry. This paper may serve to fill in this gap.

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Jensen, Tina Blegind, and Margunn Aanestad. "Hospitality and hostility in hospitals: a case study of an EPR adoption among surgeons." European Journal of Information Systems 16, no. 6 (December 2007): 672–80. http://dx.doi.org/10.1057/palgrave.ejis.3000713.

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Allgöwer, Britta. "Mountain environments and geographic information systems." Applied Geography 15, no. 4 (October 1995): 388–89. http://dx.doi.org/10.1016/0143-6228(95)90065-9.

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Zizka, Laura. "The (mis)use of social media to communicate CSR in hospitality." Journal of Hospitality and Tourism Technology 8, no. 1 (March 13, 2017): 73–86. http://dx.doi.org/10.1108/jhtt-07-2016-0037.

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Purpose This paper aims to discuss how the hospitality industry is communicating corporate social responsibility (CSR) to its stakeholders, the premise being CSR communication through social media platforms will increase stakeholder engagement. Design/methodology/approach This paper is developed based on Schwartz and Carroll’s three-domain approach to CSR motivation, stakeholder theory and a synthesis of previous literature of CSR communication in the hospitality industry. Findings Successful communication through social media is based on two-way participative dialogue. Companies, especially the hospitality industry, have used social media to communicate information through social media in a one-way direction, that of giving information. One example is the communication of CSR actions and intentions as found on hospitality websites, intranets and social media platforms. While previous studies have shown a link between CSR communication through social media and corporate reputation, few studies have examined CSR communication through social media and its effects on specific stakeholder groups. Research limitations/implications Rather than assuming that CSR communication can be done successfully through a “one-size-fits-all” social media discourse, this paper suggests the need for specific messages and potentially different communication channels to increase engagement from each of the various stakeholders in the hospitality industry. Originality/value This is one of the first papers which tries to address how one communication channel, social media, can affect CSR communication and increase stakeholder engagement in the hospitality industry. This paper provides discussion on the usefulness of social media to communicate CSR messages and posits the need for future research projects on a macro and micro level.

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Lee, Kyoung-Joo, Min-Seok Yoo, Hong-Joo Lee, and Su-Gyeong Kim. "Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels." Journal of Quality Assurance in Hospitality & Tourism 20, no. 4 (November 22, 2018): 424–44. http://dx.doi.org/10.1080/1528008x.2018.1549523.

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Mo Kwon, Jun, Jung‐in (Stephanie) Bae, and Shane C. Blum. "Mobile applications in the hospitality industry." Journal of Hospitality and Tourism Technology 4, no. 1 (March 15, 2013): 81–92. http://dx.doi.org/10.1108/17579881311302365.

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Cain, Lisa Nicole, John H. Thomas, and Miguel Alonso Jr. "From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry." Journal of Hospitality and Tourism Technology 10, no. 4 (November 27, 2019): 624–50. http://dx.doi.org/10.1108/jhtt-07-2018-0066.

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Purpose This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the current areas of research on this emerging topic and identify areas for future application and study. Design/methodology/approach A list of hospitality and tourism journals was used to identify articles related to AI and robotics using the terms AI, robots, robotics, hospitality and tourism, and several combinations thereof. Additional sources were identified through the literature reviews from the identified works. Findings The findings revealed several studies on the current state of robotics and AI in hospitality and tourism. Additional research examines and discusses implications for internal and external customer service, legal and ethical issues and theory. Originality/value This paper provides a compilation of the current studies that examine the impact of robotics and AI in hospitality and tourism. It offers scholars an overview of the current knowledge in the field on this rapidly emerging and evolving topic.

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Eby, David W., Lisa J. Molnar, and Liping A. Cai. "Content Preferences for In-Vehicle Tourist Information Systems." Journal of Hospitality & Leisure Marketing 6, no. 3 (September 1999): 41–58. http://dx.doi.org/10.1300/j150v06n03_04.

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Wee, Tammy, Arif Perdana, and Detlev Remy. "Data analytics dilemma at Alpen Hotel." Journal of Information Technology Teaching Cases 9, no. 2 (September 2, 2019): 58–63. http://dx.doi.org/10.1177/2043886919870543.

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Data analytics is currently the buzzword for the hospitality industry to stay ahead of their competitors. Service providers use data analytics to ensure their brand remains relevant for customers. Using data analytics in customer relationship management is a relatively novel initiative for the hospitality industry to enhance the efforts of customer relationship management. Obtaining customers’ data (i.e. customers’ hotel stay and preferences) provides both opportunity and challenges for the hospitality industry. Data analytics helps the hospitality industry to quickly, effectively, and efficiently pursue data-driven decision-making. At the same time, acquiring relevant customers’ data is a challenge, for example, data privacy and confidentiality. This case study is based on Alpen Hotel (pseudonym), a luxury hotel in Singapore with a good standing in the hospitality industry. This case is focused on the issues they experienced in implementing data analytics as part of the hotel’s customer relationship management efforts. This case study aims to highlight data analytics dilemma at the hotel and may create an opportunity for hospitality educators to work interdisciplinary with faculties from an information systems or technology discipline. Finally, the case study may enhance knowledge and minimise the practice gap between industry and academia.

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Saxena, Deepak, and Markus Lamest. "Information overload and coping strategies in the big data context: Evidence from the hospitality sector." Journal of Information Science 44, no. 3 (January 8, 2018): 287–97. http://dx.doi.org/10.1177/0165551517693712.

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With the advent of technology, a greater amount of information is available in a greater variety of formats that are accessible through a greater variety of media and communication channels, resulting in a much more complex and rich information environment for business managers. Many businesses are seeing the development of big data as unique opportunity and also experience it as demanding in terms of managerial skills and organisational capability to deal with it. Existing literature provides managerial prescriptions and systemic guidelines to make use of this information, but does not provide empirical evidence on how practising managers actually deal with information overload and make sense of the available data. This article discusses the findings from an interpretive case study of five organisations from the hotel industry within the hospitality sector. It was found that the volume and pace coupled with the qualitative and unsolicited nature of information caused information overload to managers. To cope with this phenomenon at personal level, managers used a combination of filtering, withdrawal and summarising strategies. At organisational level, the practice of summarising evolved into development and use of interactive dashboards.

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Leung, Rosanna, and Rob Law. "Evaluation of Hotel Information Technologies and EDI Adoption." Cornell Hospitality Quarterly 54, no. 1 (August 3, 2012): 25–37. http://dx.doi.org/10.1177/1938965512454594.

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This study examines information technology (IT) applications, the adoption of electronic data interchange (EDI) among hotel systems, and management support for IT departments in a sample of Hong Kong hotels. The empirical results indicate that most hotels have not installed decision support or strategic management tools. In addition, the ratio of EDI implementation between hotel systems and web applications is relatively low. The rate of adoption of automated credit card authorization, which can enhance the security of customer data, is only 6 percent for the property management system (PMS) and 17 percent for point of sale (POS) applications. In keeping with the increased importance of hotel IT systems, the background of hotel IT managers has changed dramatically in the past decade. Many more have IT-related qualifications, with almost 70 percent holding a bachelor’s degree or higher. Because of the low adoption of EDI, the authors propose a revised EDI adoption model. The original model includes perceived benefits, external pressure, and organizational readiness. Within organizational readiness are financial resources and IT competence, and to those two factors the new model adds IT managers’ attitude toward and awareness of EDI.

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Nicholls, J. A. F., Sydney Roslow, and Gary A. Walter. "Hospitality Uses Art in Its Marketing Strategy." Journal of Hospitality & Leisure Marketing 1, no. 4 (September 1993): 117–26. http://dx.doi.org/10.1300/j150v01n04_08.

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Yasin, Mahmoud M., and Ugur Yavas. "Improving Service Quality in the Hospitality Industry." Journal of Hospitality & Leisure Marketing 7, no. 4 (January 2001): 33–44. http://dx.doi.org/10.1300/j150v07n04_04.

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Boroshok, Jon. "A Hospitality and Leisure Public Relations Primer." Journal of Hospitality & Leisure Marketing 12, no. 1-2 (June 30, 2005): 177–84. http://dx.doi.org/10.1300/j150v12n01_11.

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Chris Paxson, M. "Boomer Boom for Hospitality: Opportunities and Challenges." Journal of Hospitality Marketing & Management 18, no. 1 (January 2009): 89–98. http://dx.doi.org/10.1080/19368620801989360.

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Smith, Stephen L. J., Honggen Xiao, Robin Nunkoo, and Eddy Kurobuza Tukamushaba. "Theory in Hospitality, Tourism, and Leisure Studies." Journal of Hospitality Marketing & Management 22, no. 8 (November 2013): 875–94. http://dx.doi.org/10.1080/19368623.2013.771114.

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Erdem, Mehmet, and Cihan Cobanoglu. "The Impact of Consumer-Generated Media and Social Networking in Hospitality: The Implications for Consumers and Hospitality Managers." Journal of Hospitality Marketing & Management 19, no. 7 (September 17, 2010): 697–99. http://dx.doi.org/10.1080/19368623.2010.507990.

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Avdimiotis, Spyros. "Tacit Knowledge Management Within Hospitality Establishments." International Journal of Knowledge Management 12, no. 3 (July 2016): 15–29. http://dx.doi.org/10.4018/ijkm.2016070102.

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Tacit knowledge is a concept developed in connection with knowledge management research field. It is acknowledged as the cornerstone of competitive advantage; however, merely its possession does not guarantee an edge in fierce competition. Even though tacit knowledge holds a dominative role towards labor efficiency, productivity and innovation, the subject of tacit knowledge acquisition and transfer has been rather unexploited, mostly due to its intrinsic, highly personal and seamlessly bonded to holder's personality, attributes. The purpose of the article is to contribute to the exploitation of the embedded tacit knowledge of employees in hospitality establishments, a sector where the employment of tacit knowledge has to be extensive and foremost, capitalizing the maximum of personnel competences. Moreover, the paper correlates tacit knowledge acquisition and transfer, with behaviors stemming from a working environment where task assignment is adjusted to employees personal characteristics. Towards this goal, research hypotheses were built and tested, using SEM Methodology.

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Osei, Benjamin Appiah, Neethiahnanthan Ari Ragavan, and Henry Kofi Mensah. "Prospects of the fourth industrial revolution for the hospitality industry: a literature review." Journal of Hospitality and Tourism Technology 11, no. 3 (September 9, 2020): 479–94. http://dx.doi.org/10.1108/jhtt-08-2019-0107.

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Purpose The economy of today has moved toward the fourth industrial revolution (FIR), which is characterized by the adoption of technologies such as cyber-physical systems, internet of things, big data, artificial intelligence and robotics. Globally, there is a lot of awareness created on the influence of the FIR on all industries, including hospitality and tourism. A plethora of studies on FIR have been conducted in the setting of manufacturing industries. Nonetheless, there seems to be in-exhaustive and non-consensual agreement among researchers as to the development and prospects of the FIR for service industries. Therefore, the aim of this paper was to comprehensively review the prospects of the FIR for the hospitality and tourism industry. Design/methodology/approach As a result of the novelty and gaps associated with the FIR in the hospitality literature, the authors explored the concept of FIR using a comprehensive literature review approach. Specifically, this paper reviews existing literature from diverse academic backgrounds, and annotates issues with regard to the evolution and prospects of the FIR for the hospitality industry. Findings Emphatically, the development and principles of FIR were expatiated. Additionally, an exegesis was carried out on the prospects (positives and challenges) of FIR for the hospitality industry. Finally, practical and social implications were also discussed. Originality/value It still remains a discourse among scholars and industry stakeholders as to the prospects of the FIR. This paper clarifies the confusion among researchers and bridges the literature gaps. Moreover, this review serves as a theoretical foundation for future research on the impact of FIR on the hospitality industry.

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Journal articles on the topic 'Hospitality Information Systems'

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