Journal articles: 'Hotal performance'

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Kusnandar, Deasy Lestary. "PENGARUH GREEN MARKETING TERHADAP PENGAMBILAN KEPUTUSAN DENGAN GENDER SEBAGAI VARIABEL MODERASI." Performance 24, no. 1 (September 29, 2017): 13. http://dx.doi.org/10.20884/1.performance.2017.24.1.310.

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Penelitian ini bertujuan untuk mengetahui pengaruh green marketing terhadap keputusan pembelian dengan gender sebagai variabel moderasi. Lokasi penelitian ini adalah di Greenhost Boutique hotel yang terletak di Jl. Jl. Gerilya No. 629 Prawirotaman II Brontokusuman Yogyakarta Penelitian ini merupakan jenis penelitian kuantitatif dengan menggunakan metode survei yang diberikan kepada pengunjung hotel. Kemudian, objek penelitian dalam penelitian ini adalah green product, green price, green place, green promotion dan keputusan pembelian. Penentuan jumlah sampel pada penelitian ini adalah sebanyak 120 responden dengan metode pengambilan sampel yang digunakan adalah menggunakan random sampling. Alat pengukuran dalam penelitian ini menggunakan skala interval 1-7. Responden memberikan jawaban pada rentang jawaban dari sangat tidak setuju hingga sangat setuju. Kemudian, analisis yang digunakan adalah analisis Structural Equation Modelling (SEM). Analisis ini dibantu dengan menggunakan program komputer AMOS 21. Dari hasil analisis SEM diketahui pengembangan model berbasis teori dalam penelitian ini sebanyak 5 variabel dan 20 indikator. Penyusunan path diagram dan penyusunan persamaan struktural &measurement model bersumber dari pengembangan tiga substruktur penelitian. Matriks input yang digunakan adalah kovarian dan teknik estimasi yang digunakan adalah metode Maximum Likelihood (ML) Estimation, yang telah tersedia dalam program komputer AMOS 21. Pada tahap Confirmatory Factor Analysis (CFA) ada indikator yang dihilangkan yaitu X16. Kemudian, pada uji validitas konstruk yang terdiri dari construct reliability, variance extracted, convergent validity, dan discriminant validity seluruhnya telah terpenuhi. Pada asumsi SEM yang terdiri dari evaluasi normalitas data, outliers, dan multicolinierity&singularity juga telah memenuhi kriteria yang disyaratkan. Dari 8 kriteria indeks kesesuaian model (goodness of fit test) yang dijadikan acuan dalam penelitian ini, yaitu Chi-Square, Probability, CMIN/DF, GFI, AGFI, TLI, CFI, dan RMSEA, terdapat sebanyak delapan kriteria yang masuk kategori baik dan sisanya sebanyak 2 kriteria masuk kategori marginal. Berdasarkan hasil uji hipotesis diketahui: (1) Green Product berpengaruh terhadap keputusan pembelian, (2) Green Price berpengaruh terhadap keputusan pembelian, (3) Green Place berpengaruh terhadap keputusan pembelian, (4) Green Promotion berpengaruh terhadap keputusan pembelian, (5) Gender memoderasi hubungan green product, (6) Gender memoderasi hubungan green price, (7) Gender memoderasi hubungan green place, (8) Gender tidak memoderasi hubungan green promotion.

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Mašić, Saša I. "The Performance of the Serbian Hotel Industry / Performanse Hotelskog Poslovanja U Srbiji." Singidunum Journal of Applied Sciences 10, no. 2 (October 1, 2013): 24–31. http://dx.doi.org/10.2478/sjas10-4481.

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AbstractThe aim of this paper is to determine operating performance of hotel companies in Serbia. The analysis was conducted on a sample that included approximately 31.35% of the total available hotel capacity in Serbia for the period from 2004 to 2011. The sample was designed to be representative of the hotel distribution by territory and category. Business performance of hotel companies was analyzed using TREVPAR and GOPPAR indicators both at the national level, for tourism clusters and the largest Serbian cities. The results show that hotel companies in Serbia, on average, achieved low TREVPAR and GOPPAR values. In 2011, the average TREVPAR of companies in Serbia was 28 EUR, and GOPPAR approximately 3.7 EUR. The study registered a significant decline in the value of these indicators for the period from 2008 to 2011, primarily as a result of the economic crisis. Results significantly better than the national average were achieved by hotel companies from Belgrade that had a mean TREVPAR value of 46.2 EUR and GOPPAR value of 8.6 EUR. During the analyzed period, the largest increase in the value of the analyzed indicators was registered in the city of Kragujevac as a result of significant investments made by the car manufacturer “Fiat” and its sub-contractors. These investments have led to a significant increase in the number of foreign tourist arrivals and consequently to an increase in business performance of hotel companies in Kragujevac.

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Verma, Manish. "Measuring the Effect of Revenue Management Practice on Hotel Performance." Revista Gestão Inovação e Tecnologias 11, no. 3 (June 30, 2021): 548–64. http://dx.doi.org/10.47059/revistageintec.v11i3.1958.

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Avkiran, Necmi K. "Monitoring Hotel Performance." Journal of Asia-Pacific Business 4, no. 1 (July 2002): 51–66. http://dx.doi.org/10.1300/j098v04n01_04.

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Ivanović, Slobodan. "PERFORMANCE FACTORS OF THE HOTEL ENTERPRISE." Tourism and hospitality management 9, no. 2 (December 2003): 139–52. http://dx.doi.org/10.20867/thm.9.2.13.

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There is no doubt that the business performance of the hotel enterprise depends upon the interrelationship of the hotel enterprise and the environment of the hotel industry in which the hotel operates. This environment provides the hotel enterprise with information crucial in guiding the hotel in its activities, thus helping to reduce the level of uncertainty and to improve the quality of strategic decisions. The specific or business environment shaped by the tourist market of the region will also impact on the performance of the hotel enterprise. One very popular interpretation of the enterprise-environment relationship is based on the model of natural selection, which has its roots in the biological theories o f the population evolution. This model focuses on a kind of natural selection according to Darwin’s theory of evolutionary adaptations. By accepting this theory, the hotel industry in our case would encourage only the survival of those hotel enterprises that are capable of adequately adjusting to changes. It should be pointed out that it would be extremely difficult to prepare a complete analogy of all the occurrences in the hotel industry with the theory of evolutionary adaptation. The hotel industry determines the critical success factors, which the hotel enterprise needs to embrace and apply in order to achieve high performance. Innovative hotel enterprises set about systematically combining their assets and their skills, which provides them with the individual competence needed to create and maintain a fairly long-term competitive advantage within their business environment and on the tourist markets. As a rule, it is the innovative hotel enterprise that creates the critical success factors which will become the standards of sound hotel business for all hotel enterprises of the region or country. By identifying the driving forces, it is possible to define the true top-priority strategic issues that need to be solved. These strategic issues can refer to maintaining or improving current strategic positions within the hotel industry or they can deal with selecting new areas of business i.e. new domestic or foreign tourist markets.

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Agustiani, Indah Nur, and Anthony Barbo. "PENGARUH BRAND PERFORMANCE THE JAYAKARTA BANDUNG BOUTIQUE SUITE HOTEL & SPA TERHADAP KEPUTUSAN TAMU UNTUK MENGINAP." Journal : Tourism and Hospitality Essentials Journal 2, no. 2 (April 6, 2016): 363. http://dx.doi.org/10.17509/thej.v2i2.1946.

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The impact of hotel industries which is developing the high competition of hotel industries. The level of room residential is the important thing to view that the number of the room is sold. The guest decision to stay is the most important thing to the hotel industries. With the guest decision to hotel, then the level of guest residential will increase which is the main target of hotel industries. Therefore the Jayakarta Bandung Boutique Suite Hotel & Spa wants the guest decision to be enhanced. The one of effort to increase the guest decision to stay is maximize the brand performance which is do it by The Jayakarta Bandung Boutique Suite Hotel and Spa. The purpose of the study is to obtain findings the brand performance which has been done, the decision to stay in The Jayakarta Bandung Boutique Suite Hotel & Spa and the influence of brand performance towards the decision to stay. Kevin L. Keller is the theory of brand performance which is used. While the theory of post-visit behavior using the theory of Kotler and Keller. The object of the study is the visitor who stay in The Jayakarta Bandung Boutique Suite Hotel & Spa. This type of research is descriptive and verification, and the method used is explanatory survey stratified random sampling, hence obtained a population of 100 respondent. The data analysis technique and hypothesis test used is the path analysis (path analysis). The results show interesting findings, that the brand performace give the significant influence towards to the stay decision which consist of product, brand, reservation channel, lenght of stay,the number of room reservation and the payment method. The biggest impact of brand performance towards the stay decision is obtained from Product Reliability, Durability and Service Ability and the smallest influence is obtained from Service Effectiveness, Efficiency, And Empathy. As for suggestions for the company in improving the decision to stay at The Jayakarta Bandung Suite Boutique Hotel & Spa is a brand performance through the development of a more exciting, creative, innovative, effective and efficient.

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Assaf, A. George, Alexander Josiassen, and Haemoon Oh. "Internationalization and hotel performance." Tourism Economics 22, no. 3 (January 2015): 572–92. http://dx.doi.org/10.5367/te.2015.0460.

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Choy, Dexter J. L. "Forecasting hotel-industry performance." Tourism Management 6, no. 1 (March 1985): 4–7. http://dx.doi.org/10.1016/0261-5177(85)90050-0.

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Vujosevic, Milica, and Milena Popovic. "The comparison of the energy performance of hotel buildings using PROMETHEE decision-making method." Thermal Science 20, no. 1 (2016): 197–208. http://dx.doi.org/10.2298/tsci150409098v.

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Annual energy performance of the atrium type hotel buildings in Belgrade climate conditions are analysed in this paper. The objective is to examine the impact of the atrium on the hotel building?s energy needs for space heating and cooling, thus establishing the best design among four proposed alternatives of the hotels with atrium. The energy performance results are obtained using EnergyPlus simulation engine, taking into account Belgrade climate data and thermal comfort parameters. The selected results are compared and the hotels are ranked according to certain criteria. Decision-making process that resulted in the ranking of the proposed alternatives is conducted using PROMETHEE method and Borda model. The methodological approach in this research includes the creation of a hypothetical model of an atrium type hotel building, numerical simulation of energy performances of four design alternatives of the hotel building with an atrium, comparative analysis of the obtained results and ranking of the proposed alternatives from the building?s energy performance perspective. The main task of the analysis is to examine the influence of the atrium, with both its shape and position, on the energy performance of the hotel building. Based on the results of the research it can be to determine the most energy efficient model of the hotel building with atrium for Belgrade climate condition areas.

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Kim, Hong‐bumm, Woo Gon Kim, and Jeong A. An. "The effect of consumer‐based brand equity on firms’ financial performance." Journal of Consumer Marketing 20, no. 4 (July 1, 2003): 335–51. http://dx.doi.org/10.1108/07363760310483694.

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Examines the underlying dimensions of brand equity and how they affect financial performance of hotel firms. The results of this empirical study, using data collected from 12 luxury hotels, indicate that brand loyalty, perceived quality, and brand image are important components of consumer‐based brand equity. The result implies that hotel firms should seriously consider brand loyalty, perceived quality, and brand image when attempting to establish definite brand equity from the customers’ viewpoint. A review of detailed measures constituting these three variables, brand loyalty, brand awareness, and brand image, shows that most measures affect financial performances of hotels. Nonparametric correlation analysis provides fairly convincing evidence of the effect that consumer‐based brand equity has on a firm’s financial performance in the hotel industry

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Ognjanović, Jasmina. "Employer brand and workforce performance in hotel companies." Menadzment u hotelijerstvu i turizmu 8, no. 2 (2020): 65–78. http://dx.doi.org/10.5937/menhottur2002065o.

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Employer brand represents an intangible asset which is the result of successful implementation of employer branding strategy that promotes the company as exceptional employer, provides the candidates with realistic expectations and fulfills the promises made to all employees. The main aim of the research is to prove that hotel companies should be strongly encouraged to develop employer brand, since this is one of the best ways to increase workforce performance. In terms of business operations, employer brand is monitored by means of appropriate dimensions (training and development, employer reputation, work/life balance, corporate social responsibility, business culture). Testing of research hypotheses was performed using regression analysis and ANOVA test. Results indicate statistically significant impact of employer brand on workforce performance and statistically significant difference in the level of accomplished average workforce performance among different category hotels.

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Bangchokdee, Sirilak, and Lokman Mia. "The role of senior managers’ use of performance measures in the relationship between decentralization and organizational performance." Journal of Accounting & Organizational Change 12, no. 2 (June 6, 2016): 129–51. http://dx.doi.org/10.1108/jaoc-11-2012-0110.

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Purpose This paper aims to examine the role of senior managers’ use of financial and non-financial performance measures in the relationship between decentralization and organizational performance in the hotel industry. Design/methodology/approach Data were collected using a mailed questionnaire. General Managers in charge of medium-to-large hotels in Thailand completed the questionnaire. In total, 131 general managers, one from each hotel, participated in the study. Path analysis technique was used to test the hypotheses. Findings The results indicate that the general managers’ use of financial and non-financial performance measures fully mediates the relationship between the extent of decentralization of decision-making and hotel performance. The results reveal that the decentralization of decision-making alone is not enough to help a hotel improve its performance. Indeed, the relationship between decentralization of decision-making and hotel performance exists only via the general manager’s use of the performance measures. It is contended that a general manager’s use of the performance measures in a hotel encourages department managers to make appropriate decisions to successfully improve their department’s performance which, in turn, leads to increased performance of the hotel. Originality/value This study provides empirical evidence indicating how senior managers in hotels with decentralized decision-making could use performance measures to better manage their hotels, thereby improving the hotel’s performance. An in-depth analysis of the data reveals that the senior manager’s use of the non-financial, and not the financial, performance measures is a mediator of the relationship between decentralization of decision-making and hotel performance.

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Morey, R. "Evaluating a hotel GM's performance." Cornell Hotel and Restaurant Administration Quarterly 36, no. 5 (October 1995): 30–35. http://dx.doi.org/10.1016/0010-8804(95)92248-l.

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Bader, Elana, Elke Geieregger, and Cristina Balekjian. "European hotel industry performance 2007." Journal of Retail & Leisure Property 7, no. 3 (June 18, 2008): 179–85. http://dx.doi.org/10.1057/rlp.2008.15.

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Morey, Richard C., and David A. Dittman. "Evalatn a Hotel GM's Performance." Cornell Hotel and Restaurant Administration Quarterly 36, no. 5 (October 1995): 30–35. http://dx.doi.org/10.1177/001088049503600521.

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TURKOZ, ISIL, and AYSE AKYOL. "Internal Marketing and Hotel Performance." Anatolia 19, no. 1 (July 2008): 149–54. http://dx.doi.org/10.1080/13032917.2008.9687059.

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Geieregger, Elke, and Elana Bader. "European hotel industry performance 2006." Journal of Retail & Leisure Property 6, no. 3 (July 2007): 263–68. http://dx.doi.org/10.1057/palgrave.rlp.5100058.

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Tse, Alan, Leo Sin, Frederick Yim, and Vincent Heung. "Market Orientation and Hotel Performance." Annals of Tourism Research 32, no. 4 (October 2005): 1145–47. http://dx.doi.org/10.1016/j.annals.2004.08.006.

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Hinson, Robert Ebo, Ibn Kailan Abdul-Hamid, and Ellis L. C. Osabutey. "Investigating market orientation and positioning in star-rated hotels in Ghana." International Journal of Contemporary Hospitality Management 29, no. 10 (October 9, 2017): 2629–46. http://dx.doi.org/10.1108/ijchm-02-2016-0075.

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Purpose Market orientation and positioning have been widely recognized as organizational metrics linked to hotel performance. The purpose of this study is to offer the link among market orientation, positioning and hotel performance in Ghana’s (luxury) hotel sector. It also reports on the joint influence of market orientation and positioning on hotel performance in the same sector. Design/methodology/approach Three hypotheses were investigated on the link between market orientation and hotel performance, positioning and hotel performance, and the joint effect of market orientation and positioning on hotel performance. A survey of star-rated (luxury) hotels in the capital city of Ghana was used. One hundred and five responses were used in the analysis. Descriptive statistics, exploratory factor analysis and hierarchical regression were used to test the three hypotheses. Findings All hypotheses were accepted. Market orientation and positioning jointly affect hotel performance, and the study provides hotel managers with suggestions on how to enhance their performance via market orientation and positioning. Research limitations/implications Market orientation, positioning, and performance measures focused on management perspectives without including perceptions of customers. Originality/value This study is one of the few attempts to systematically investigate the intertwined concepts of market orientation, positioning and performance in a developing economy hospitality context.

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Ben Aissa, Sami, and Mohamed Goaied. "Determinants of tourism hotel market efficiency." International Journal of Culture, Tourism and Hospitality Research 10, no. 2 (June 6, 2016): 173–90. http://dx.doi.org/10.1108/ijcthr-11-2013-0080.

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Purpose The purpose of this paper to study the hotel performance determinants by examining the impact of the internal and the external environment of the hotel on its performance. Design/methodology/approach A bootstrapped truncated regression model is used following the evaluation of efficiency score for hotels using data envelopment analysis (DEA). The effects of the cited variables are discussed to determine the best development strategy for increasing hotel performance. Findings This paper has four major contributions. First, the test results confirm that macro-contextual factors, such as international attraction and market competition, have a direct influence on hotel efficiency. Second, hotel efficiency depends on hotel characteristics, such as hotel age, hotel type, management type and the location of the hotel. Third, the tenure of the general manager, education level of the board staff and number of managers influence hotel efficiency. Finally, general tourism wages increase the efficiency score of the corporate hotel performance. Research limitations/implications Tourism employment studies require further improvement, and their challenges should be highlighted when countries develop tourism strategies. Moreover, hiring employees with a better educational background appears to be an effective human resource strategy to reduce inefficiency in the hotel sector. Tourism performance and development need a thorough investigation into tourism wages to attract the best students and the best graduates to the tourism sector to bring out the needed number and skills of employees. Practical implications The conclusions of this paper are consistent with the literature results. However, it is important to separate market concentration from market competition for whose literature concluded an opposite influence on the hotel performance. The authors explain this contrast by the measure choice. Social implications The performance of the hotel depends not only on the physical resources and on the destination characteristics but also on the management characteristics. Originality/value This paper is the first to test empirically the influence of destination attractiveness, competition level, hotel size, hotel age, management contract, hotel type, location, advertising, manager’s tenure, tourism education and wages on the hotel performance in Tunisia.

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Ruliana, Poppy, Puji Lestari, Susi Andrini, and Suhendra Atmaja. "The Role Of Communication Climate In Improving Work Performance." MIMBAR : Jurnal Sosial dan Pembangunan 34, no. 1 (June 19, 2018): 237–45. http://dx.doi.org/10.29313/mimbar.v34i1.3145.

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Communication climate in an organization has a very important role because communication is a way for employees to interact, either with their superior or between departments in the same position or with other employees working in different division to improve work performances. This research uses theory of communication climate from Pace and Faules (2006). Survey is used as a method in this descriptive research. The sample of study are 67 employees of Sari Ater Hotel & Resort taken in random (probability sampling); data is collected by distributing questionnaires and interviews with employees from various levels existing in the Sari Ater & Hotel Resort. Technique of data analysis carried out quantitatively using a formula of frequency distribution n = f/nx100%, and qualitatively by analyzing and interpreting the data. The objective of this research is to find out and analyze the role of organizational communication climate practices to improve employees’ performance in Sari Ater & Hotel Resort. The research result shows that organizational communication climate practices play a significant role in improving the performance of Sari Ater & Hotel Resort’s employees.

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Dedić, Samira, Amra Nuhanović, and Jasenka Đulić. "Research on the importance of performance of business excellence of hotel companies in the time of globalization and regionalization." BH Ekonomski forum 13, no. 2 (2021): 61–75. http://dx.doi.org/10.5937/bhekofor2102061d.

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The focal point of the research in this paper is based on examining and evaluating the role and importance of performance of business excellence in the hotel industry in the time of globalization and regionalization. The research conducted in this paper included the views of hotel managers related to each performance of business excellence in Bosnia and Herzegovina. The situation with the application of the concept of business excellence in the practice of hotel companies in B&H is not particularly favourable, since this issue has not been addressed at all. Although we can see progress in improving the quality of service provision in B&H hotels, the concept of business excellence has not been sufficiently researched, and therefore not represented in the field of hotel business. Taking into account the previous, the authors came to the conclusion that everything points to the need for adoption and business according to the concept of business excellence, and that its application is necessary to ensure good business results, and thus achieve competitive advantage of each hotel company. Within the elaboration of the theoretical starting points of the observed problem, the methods of analysis and synthesis, i.e. induction and deduction, were used, with the necessity of using a systematic approach in the research. In the empirical part of the research, statistical methods of univariate analysis (descriptive statistical analysis), bivariate analysis and multivariate analysis were used. The collected data were processed with the help of SPSS Statistics 20.0.

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Syarifuddin, Didin. "PERFORMANCE VALUE OF HOTEL EMPLOYEE (IMPACT OF WORK MOTIVATION ON HOTEL X EMPLOYEE PERFORMANCE IN BANDUNG)." Journal of Indonesian Tourism, Hospitality and Recreation 2, no. 2 (October 1, 2019): 165–73. http://dx.doi.org/10.17509/jithor.v2i2.20983.

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ABSTRAK Kinerja karyawan merupakan aspek penting dalam suatu organisasi, karena selain menjadi gambaran kinerja organisasi juga merupakan faktor penentu bagi keberlanjutan suatu organisasi. Hal ini ditafsirkan sama oleh Hotel X di Bandung, yang sangat memperhatikan kinerja karyawannya. Namun, karyawannya masih belum sepenuhnya menunjukkan kinerja maksimal, yang disebabkan oleh rendahnya motivasi kerja mereka. Metode deskriptif dan verifikasi digunakan untuk menjelaskan motivasi kerja dan kinerja karyawan dan menjelaskan hubungan kausalitas antara motivasi kerja dan kinerja karyawan. Dengan sampel 44 orang, menggunakan analisis regresi linier sederhana diikuti dengan memberi makna pada nilai motivasi dan kinerja yang dianggap sangat berharga dalam suatu organisasi. Hasil penelitian menunjukkan bahwa baik motivasi kerja maupun kinerja karyawan termasuk dalam kategori tinggi dalam melaksanakan tugas. Besarnya pengaruh motivasi kerja terhadap kinerja karyawan menjelaskan keberhasilan organisasi dalam menciptakan kinerja karyawan ditentukan oleh tingginya pekerjaan. motivasi, semakin tinggi motivasi kerja, semakin tinggi tingkat kinerja yang dihasilkannya atau sebaliknya. Ini berarti bahwa motivasi kerja menjadi aspek penting, bernilai tinggi yang dapat menentukan kinerja karyawannya, sehingga memberikan jaminan bagi keberlanjutan organisasi hotel. Selanjutnya, dapat dikatakan bahwa pentingnya sebuah hotel ditentukan melalui nilai motivasi dan kinerja karyawan hotel. Dari hasil penelitian ini dapat disarankan bahwa manajemen Hotel X di Bandung, dapat meningkatkan motivasi kerja karena merupakan faktor penentu keberhasilan kinerja karyawan.Kata kunci: Motivasi Kerja, Performa Karyawan, Nilai Kinerja ABSTRACTEmployee performance is an important aspect in an organization, because in addition to being a picture of the organization's performance it is also a determining factor for the sustainability of an organization. This is interpreted the same by Hotel X in Bandung, which is very concerned about the performance of its employees. However, its employees still do not fully show the maximum performance, which is caused by the low motivation of their work.This study uses descriptive and verification methods, to explain work motivation and employee performance and explain the causality relationship between work motivation and employee performance, with a sample size of 44 people, using simple linear regression analysis followed by giving meaning to the value of motivation and performance that are considered very valuable in an organization. The results showed that both work motivation and employee performance were included in the high category in carrying out their work duties.The magnitude of the effect of work motivation on employee performance explains the success of the organization in creating employee performance is determined by the high work motivation, the higher the work motivation, the higher the level of performance it produces or vice versa. This means that work motivation becomes an important, high-value aspect that can determine the performance of its employees, thus providing a guarantee for the sustainability of the hotel organization. Furthermore, it can be said that the importance of a hotel is determined through the value of motivation and performance of hotel employees. From the results of this study it can be suggested that the management of Hotel X in Bandung, can increase work motivation because it is a critical success factor for employee performance. Keywords: Work Motivation. Employee Performance, Performance Value

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J. du Plessis, Andries, Nalinh Douangphichit, and Patrick Dodd. "HRM in Relation To Employee Motivation and Job Performance in the Hospitality Industry." Journal of International Business Research and Marketing 1, no. 4 (2015): 12–21. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.14.3002.

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The hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a “people business”. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.

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Rohaeni, Neni, Yoyoh Jubaedah, Nenden Rani Rinekasari, and Ihfa Siti Fahliani. "APPLICATION OF WEB BASED VE.RUBRIC TO THE PERFORMANCE ASSESSMENT MAKING BED IN SMK HOTEL ACCOMODATION." Journal of Architectural Research and Education 3, no. 1 (May 15, 2021): 51–58. http://dx.doi.org/10.17509/jare.v3i1.33238.

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This background of this research is motivated by the fast moving technology development of the education world which implicates the development standard development of performance assessment in assessing student's competence in SMK Hotel Accommodation, so the result of performance assessment could be well documented for a long time. The purpose of this research is to develop a Web-Based VE.Rubric to the Making Bed Performance Assessment Application in SMK Hotel Accommodation. This research is using descriptive method with the planning, production, and evaluation phase. Data collecting technique was used by utilizing interview and validation test through Expert Judgement to IT Expert, Assessor, Teacher, and Hotel Practitioner as Housekeeping's Expert. The result of the shows that VE.Rubric to the Making Bed Performance Assessment is considered worthy to be implemented to the performance test in SMK Hotel Accommodation and the in the Hotel Industry to the Job Performance Housekeeping Department.Keywords: VE.Rubric, Web based application, Performance assessment, Making bed, SMK Hotel Accommodation

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Duric, Zorica, and Jasna Potočnik Topler. "The Role of Performance and Environmental Sustainability Indicators in Hotel Competitiveness." Sustainability 13, no. 12 (June 9, 2021): 6574. http://dx.doi.org/10.3390/su13126574.

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Environmental protection and environmental sustainability are becoming increasingly important factors in the hotel business and their competitiveness, in a market that brings numerous benefits. Environmental sustainability is, increasingly, considered one of the most important functions of the hotel business, as well as communication and marketing, which attracts a larger number of guests. Some of the key aspects of hotel environmental sustainability are performance and environmental sustainability indicators, as well as hotel management of environmental performance in order to establish efficiency in that process. The principal question arising is how environmentally sustainable business affects hotel performance, and what are the most important indicators of the environmental hotel business. The aim of this article is to offer an insight into, and analysis of, performance and indicators of the environmental sustainability of hotels through the relevant literature. A case study from Serbia is used to point out the complexity and the significance of these indicators in the hotel business, as well as to emphasise the importance of environmental reports in the case of Serbia. The findings of our study are significant because they help hotel managers identify new opportunities for employing more sustainable processes for saving resources.

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Borovcanin, Dusan, Ivan Cuk, Miha Lesjak, and Emil Juvan. "The Importance of Sport Event on Hotel Performance for Restarting Tourism After COVID-19." Societies 10, no. 4 (November 25, 2020): 90. http://dx.doi.org/10.3390/soc10040090.

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The aim of this study was to illustrate the importance of major sports events, such as marathons, and their economic impact on hotel performance during these unpredictable times for the events and tourism industry. The analysis was focused on the economic impact of the marathon event on hotel performance in the area hosting the race. For that purpose, we selected the Vienna City Marathon, held yearly in April, as a case. We hypothesized that there will be a higher impact of hotel performance a day prior to the marathon in regard to the hotel performance in multiple nonmarathon occasions. As indicators for hotel performance we have chosen hotel occupancy, revenue per available room, average daily rate and total revenue recorded for: day (always Saturday) prior to the marathon, year average, April average and average Saturday in April. Results from this study revealed significant effects of a marathon on three major hotel performance indicators (i.e., hotel occupancy, revenue per available room and total revenue). Findings from this study could serve the local government or event planners after the current crisis to justify financial investments in hosting a marathon or similar sports events for restarting tourism.

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Kim, Woo Gon, and Seo Ah Park. "Social media review rating versus traditional customer satisfaction." International Journal of Contemporary Hospitality Management 29, no. 2 (February 13, 2017): 784–802. http://dx.doi.org/10.1108/ijchm-11-2015-0627.

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Purpose This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries’ review ratings serve as the most reliable and valid predictor for hotel performance. Design/methodology/approach In 2014, CS and hotel performance data were collected from the internal database of full-service hotels operated and managed by a large hotel chain in the USA. Each property’s social media review ratings data were hand-collected from major online travel intermediaries and social media websites. Findings The results of this study indicate that social media review rating is a more significant predictor than traditional CS for explaining hotel performance metrics. Additionally, the social media review rating of TripAdvisor is the best predictor for hotel performance out of the other intermediaries. Research limitations/implications This research contributes to the hospitality literature because it examines the incremental explanatory power of social media review rating and traditional CS on hotel performance. Among the leading online travel intermediaries, the findings show that TripAdvisor’s social media review rating has the most salient effect on hotel performance. Practical implications The result of this study provides useful practical implications for hotel marketers and revenue managers. This study assists hotel marketers and revenue managers in better allocating their budget for marketing and suggests ways for channel optimization. Originality/value The finding of this study will help revenue managers, marketing managers, and hotel owners make decisions regarding their marketing budget allocation to their social media marketing campaign and select the optimal online travel intermediaries as part of their channel management strategies.

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Stringam, Betsy, and John Gerdes. "Service gap in hotel website load performance." International Hospitality Review 33, no. 1 (July 1, 2019): 16–29. http://dx.doi.org/10.1108/ihr-09-2018-0012.

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Purpose The purpose of this paper is to investigate how well hotel website load time performance compared against customer expectation benchmarks. In a competitive market, service interactions are important. As customers move to mobile devices, the time to load a website is a critical part of the service delivery. Long load times can lead to poor service experiences, customer frustration and lost business. Hotel website load times on both mobile and desktop devices were examined and compared to service expectations. Design/methodology/approach The study used an online service to assess and compare website load performance using both desktop and mobile devices for 259 international hotel company and sub-brand websites. Findings The time to load hotel websites was significantly slower on mobile devices compared to desktops. Load times on both platforms exceeded 3 s, which is considered best practice. Long load times represent a service gap and can cause dissatisfaction resulting in a potential customer abandoning the website for a competitor’s site, thus affecting sales. Research limitations/implications While the population for the study was robust in size and contained most of the major hotel companies worldwide, it was not exhaustive. Data also represent a snapshot and will change over time. Load times vary based on test location, access device and network traffic. Additionally, web page load times and customer expectations will change as technology evolves. Originality/value Increased use of mobile devices for hotel reservations increases the importance of mobile service delivery. This is the first known study to measure hotel website load times for mobile devices, and to examine both mobile and desktop performance against best practice. The results of this study highlight a service gap, which can lead to loss of business. Given the consistency of the results, the authors suspect that this is an issue that has not been recognized within the industry. This study is valuable because it exposes an issue of website design not generally addressed in the hospitality industry, even though tools are available to monitor site performance.

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Amin, Muslim, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei, and Cihan Cobanoglu. "The structural relationship between TQM, employee satisfaction and hotel performance." International Journal of Contemporary Hospitality Management 29, no. 4 (April 10, 2017): 1256–78. http://dx.doi.org/10.1108/ijchm-11-2015-0659.

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Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental sampling technique was employed in this study. A total of 25 (four- and five-star) hotels were selected in four cities in Malaysia. A total of 625 questionnaires were distributed randomly to both employees and managers. Findings The results of this study showed that seven TQM constructs have significant relationships with employee satisfaction and hotel performance. Leadership and customer focus play significant roles in enhancing employee satisfaction and hotel performance. Practical implications Employees who are highly satisfied with their jobs will be willing to support their coworkers. They will be loyal to their jobs and enhance hotel performance. Hoteliers must provide a friendly working atmosphere, as well as a blueprint and strategic map, to increase employee satisfaction and improve hotel performance. Originality/value This research study provides a substantial contribution to the hospitality management literature by explaining how TQM practices can be used as a predictor of employee satisfaction and consequently improve hotel performance. A better understanding of these relationships will help hoteliers in developing their marketing strategies to maintain the relationship with hotel customers.

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Wang, Jie, Ming-Hsiang Chen, Chin-Yi Fang, and Li Tian. "Does Board Size Matter for Taiwanese Hotel Performance? Agency Theory or Resource Dependence Theory." Cornell Hospitality Quarterly 59, no. 4 (October 16, 2017): 317–24. http://dx.doi.org/10.1177/1938965517735906.

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Due to the fast growing hotel industry in Taiwan, recent hospitality studies has paid attention to how various factors affect the Taiwanese hotel performance and offered interesting and valuable findings. To expand the financial literature of the Taiwanese hotel industry and the hospitality literature as a whole, this article is the first hospitality study to investigate how board size affects firm performance of publicly traded hotels in Taiwan. Panel regression test results reveal an interesting finding. Specifically, there is an inverted U-shaped relationship between board size and hotel performance in terms of return on assets, return on equity, and Tobin’s Q with an optimal value of board size equal to 10. This indicates that while board size up to 10 has a positive impact on hotel performance (supporting the resource dependence theory), board size can deteriorate hotel performance when it is larger than 10 (supporting the agency theory).

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Putri, Riska Ameliya. "ANALISIS GOOD CORPORATE GOVERNANCE DALAM PENINGKATAN KINERJA PERUSAHAAN (STUDI KASUS PADA HOTEL ASIDA)." El Muhasaba: Jurnal Akuntansi 1, no. 1 (August 7, 2018): 48. http://dx.doi.org/10.18860/em.v1i1.5387.

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<p>This research purpose is to find out aplication of good corporate governance in pursuing of performance improvement at hotel asida business. Good corporate gorvenance aim to prevent and fix significant mistakes.<br />This research is a qualitative research with descriptive approach. The research method is interview to manager, hotel staff, and document analyst, also using secondary data which is financial report in the year of 2015-2016.<br />Analysis result shows that good corporate governance could improve performance at hotel asida. Application of transparancy principle could be improved by creating hotel webpage, so it can helps improving of administration performance. Furthermore, it can helps in improving of room occupancy and improving operational hotel performance that affect creditor trust, so hotel asida can reduce financing fund. This can help employee productivity improvement, so operational performance is increasing.</p>

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Tarigan, Zeplin Jiwa Husada, Fransisca Andreani, and Sautma Ronni Basana. "The effect of supply chain integration on hotel performance through green supply chain management." Management Science Letters 11, no. 8 (2021): 2175–84. http://dx.doi.org/10.5267/j.msl.2021.5.002.

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Internal and external integration in hotel industries is essential to improve Green Supply Chain Management (GSCM) to maintain hotel performance and sustainability. This research is to examine the impact of internal and external integration on GSCM and hotel performance. It is quantitative research with judgmental sampling. Questionnaires were distributed to 72 hotel employees from 62 hotels of three-star hotels and above, who understand GSCM and hotel performance in East Java. But 66 questionnaires were returned, and only 62 questionnaires were valid for data analysis. Structural Equation Modelling (SEM) is used to analyze with the help of Java Web Start software. The results show that all six hypotheses are supported, internal integration with Use technology to significantly determine plans and coordination capable of external integration and GSCM. External integration with Sharing knowledge with partners and Collaborating in solving problems can improve GSCM significantly. Supply chain integration, which consists of internal integration and external integration, impacts hotel performance by reducing hotel waste and Efficient use of resources. GSCM in implementing Eco green, green procurement and product life cycle have a significant impact on improving hotel performance.

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Alnawas, Ibrahim, and Jane Hemsley-Brown. "Market orientation and hotel performance: investigating the role of high-order marketing capabilities." International Journal of Contemporary Hospitality Management 31, no. 4 (April 8, 2019): 1885–905. http://dx.doi.org/10.1108/ijchm-07-2018-0564.

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PurposeUsing the resource-based view (RBV), the purpose of this paper is to examine the potential mediation effect of customer relationship management capability, branding capability and service innovation capability on the established link between market orientation (MO) and hotel performance. It further investigates the complementarity between these capabilities in relation to hotel performance.Design/methodology/approachThe survey data were collected from 216 UK hotels. AMOS 23 was used to analyse the research data.FindingsThe link between MO and hotel performance appears to be indirect via customer relationship capability, branding capability and service innovation capability. The three capabilities also appear to play different complementary roles when affecting hotel performance.Practical implicationsThe current study offers hotel managers a ranking of the contribution of individual capabilities to hotel performance. It also helps them to make better investment decisions in developing the right capability combinations to enhance their hotel performance.Originality/valueThe research is based on integrating MO and RBV into a single framework to gain a deeper understanding of the relationship between MO and high-order marketing capabilities and how these factors shape hotel performance.

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Bouranta, Nancy, Evangelos L. Psomas, and Angelos Pantouvakis. "Identifying the critical determinants of TQM and their impact on company performance." TQM Journal 29, no. 1 (January 9, 2017): 147–66. http://dx.doi.org/10.1108/tqm-11-2015-0142.

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Purpose The purpose of this paper is to enrich the existing literature by determining the underlying structure (latent factors) of total quality management (TQM) practices and their impact on company performance outcomes in the Greek hotel industry. Design/methodology/approach The research questions were examined using a sample of 153 top-and middle-level hotel-quality managers. Exploratory factor analyses, coupled with multiple linear regression analyses, were used to examine the extent to which elements of TQM influence hotel performance. Findings The TQM factors revealed by the present empirical research in the hotel industry are the quality practices of top management, strategic quality planning, employee quality management, customer focus and employee knowledge and education. On the other hand, the performance dimensions revealed through the present study are summarized as: financial performance, customer focused performance and service quality performance. The results also confirmed that most of the TQM elements are antecedents of hotel business performance. Practical implications Hotel managers/owners using reliable and valid frameworks comprising TQM practices and performance outcomes may better address their efforts by choosing whether to invest in company refurbishing or better train their personnel to maximize hotel performance. Originality/value The purpose of this study is to enrich the existing literature by identifying and confirming the enablers and outcomes of TQM specifically within the hospitality industry. Moreover, the relationship between the implementation of TQM practices and superior company performance is also examined due to the past contradictory results regarding this matter.

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Larasati, Novia, Gusti Ayu Shinta, Dennis Mahendra, Vanessa Sanchez, Pinandita Denisa, Della Fany Yulza, and Naser B. M. AA Almutari. "ENHANCING BUSINESS PERFORMANCE OF SAHID MONTANA HOTEL MALANG IN TOURISM PROGRAM." International Journal of Applied Business and International Management 2, no. 2 (May 17, 2018): 85–100. http://dx.doi.org/10.32535/ijabim.v2i2.14.

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Sahid montana is a 5 star hotel located in Malang. The hotel has a herritage-themed design, which makes Sahid hotel has its own advantages from other hotels. Sahid Montana wants his hotel to be known internationally. The idea for Sahid Montana if want go international are to create an attractive package for the tourists so will be interested and create activities such as learning traditional dance and learning to make batik. Sahid Montana does not have a target country because Sahid Montana wants all customers from all the countries can stay at Sahid Hotel. If want to succeed until the international level it will require some strategies in doing promotions such as creating websites and join some events in Festival Beautiful Indonesia in abroad.

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Saragi, Rulli. "PENGARUH KOMPENSASI DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA HOTEL ASTON KUPANG & COVENTION CENTER." Tourism - Jurnal Pariwisata 2, no. 1 (June 21, 2019): 12. http://dx.doi.org/10.32511/tourism.v2i1.315.

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The title of this research is “ The influence of compensation and motivation on employee performance at on Hotel Aston Kupang & Covention Center”. The main problem formulation in this research how competation, motivation effect on employee performance at on Hotel Aston Kupang & Covention Center. The purpose of this research is to answer the problem to know how to compensate and motivation effect on employee performance at On Hotel Aston Kupang & Covention Center and to find out whether compencation, motivation partiali and simultaneously effect of employee performes at Hotel Aston Kupang & Covention Center. The result show that show that competation, motivation effect and employee performance on Hotel Aston Kupang & Covention Center on goodness category and there compentation, motivation, and employee performance effect as partiali and simultaneously.

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O'Neill, John W., Anna S. Mattila, and Qu Xiao. "Hotel Guest Satisfaction and Brand Performance." Journal of Quality Assurance in Hospitality & Tourism 7, no. 3 (December 5, 2006): 25–39. http://dx.doi.org/10.1300/j162v07n03_02.

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Cho, Seonghee, and Mehmet Erdem. "Employee Relation Programs and Hotel Performance." Journal of Human Resources in Hospitality & Tourism 5, no. 2 (August 7, 2006): 55–68. http://dx.doi.org/10.1300/j171v05n02_04.

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Parkan, Celik. "Measuring the performance of hotel operations." Socio-Economic Planning Sciences 30, no. 4 (December 1996): 257–92. http://dx.doi.org/10.1016/s0038-0121(96)00013-4.

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Balekjian, Cristina, Elke Geieregger, Saurabh Chawla, Adamantia Phoca, and Tim Smith. "European hotel industry performance in 2008." Journal of Retail & Leisure Property 8, no. 3 (July 30, 2009): 153–58. http://dx.doi.org/10.1057/rlp.2009.6.

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Sirirak, Sirawit, Nazrul Islam, and Do Ba Khang. "Does ICT adoption enhance hotel performance?" Journal of Hospitality and Tourism Technology 2, no. 1 (March 22, 2011): 34–49. http://dx.doi.org/10.1108/17579881111112403.

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Claver, Enrique, Juan José Tarí, and Jorge Pereira. "Does quality impact on hotel performance?" International Journal of Contemporary Hospitality Management 18, no. 4 (June 2006): 350–58. http://dx.doi.org/10.1108/09596110610665357.

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Sainaghi, Ruggero. "Hotel performance: state of the art." International Journal of Contemporary Hospitality Management 22, no. 7 (October 5, 2010): 920–52. http://dx.doi.org/10.1108/09596111011066617.

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Bader, Elana, and Karen Smith. "Hotels European Hotel Industry Performance 2005." Journal of Retail & Leisure Property 5, no. 3 (July 2006): 247–52. http://dx.doi.org/10.1057/palgrave.rlp.5100027.

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Chen, Ming-Hsiang. "Hotel stock performance and monetary conditions." International Journal of Hospitality Management 26, no. 3 (September 2007): 588–602. http://dx.doi.org/10.1016/j.ijhm.2006.05.003.

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Marco-Lajara, Bartolomé, Patrocinio del Carmen Zaragoza-Sáez, Enrique Claver-Cortés, and Mercedes Úbeda-García. "Knowledge sources, agglomeration, and hotel performance." Journal of Business Research 69, no. 11 (November 2016): 4856–61. http://dx.doi.org/10.1016/j.jbusres.2016.04.043.

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Vetrakova, Milota. "Performance evaluation in the hotel industry." Tourism and hospitality management 2, no. 1 (July 15, 1996): 179–85. http://dx.doi.org/10.20867/thm.2.1.17.

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The job analysis, which is a basic foundation of the evaluation process, is not a bureaucratic tool, but the element of an effective leadership. Due to the variety of jobs, high turnover of employees, superiority of subjective factors, and a strong dependence of work activities on customers' demand, the job analysis in the hotel industry is rather necessary.

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Kim, Soo Y. "Hotel management contract: impact on performance in the Korean hotel sector." Service Industries Journal 28, no. 5 (June 2008): 701–18. http://dx.doi.org/10.1080/02642060801988332.

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Hua, Nan, Wei Wei, Agnes L. DeFranco, and Dan Wang. "Do loyalty programs really matter for hotel operational and financial performance?" International Journal of Contemporary Hospitality Management 30, no. 5 (May 14, 2018): 2195–213. http://dx.doi.org/10.1108/ijchm-12-2016-0643.

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PurposeThis study aims to use a sample of 2,120 individual hotel properties between 2011 and 2013 to evaluate the impact of loyalty programs on hotel operational and financial performance.Design/methodology/approachThis study provides empirical support for the impact of loyalty program based on both cross-sectional and panel data analyses and uses the instrumental variable technique to avoid potential heteroscedasticity, autocorrelation and simultaneity issues.FindingsFindings of this study show that loyalty program expenses have a significant and positive impact on all three operational performance indicators of RevPAR, ADR and Occupancy and the financial performance indicator of gross operating profit.Research limitations/implicationsThis study suggests that the benefits of loyalty programs should be understood against the backdrop of a reasonable set of controlled variables such as e-commerce, franchise, advertising, other marketing expenses, hotel size and hotel chain scales.Originality/valueGiven the conflicting viewpoints about the positive and negative impacts of loyalty programs, and that the literature is scant on empirical validation of the impact of loyalty programs on the overall operational and financial performance of hotel properties, this study is an early attempt to empirically test the impact of loyalty programs on a number of hotel operational and financial performance indicators by using an extensive list of individual hotel properties between 2011 and 2013.

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Journal articles on the topic 'Hotal performance'

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