Relevant bibliographies by topics / Hotel automation

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Hotel automation'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Hotel automation.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Hotel automation"

1

Voronova, Olga, Viktoria Khareva, and Tatyana Khnykina. "Modern information technologies in the hotel business: development trends and implementation issues." E3S Web of Conferences 164 (2020): 09017. http://dx.doi.org/10.1051/e3sconf/202016409017.

Full text
Abstract:
This article discusses the main developments in information technologies of the hotel business, which is especially relevant due to the fact that today the process of economy digitalization in the Russian Federation significantly influences hospitality industry. Automation of hotels associated with the use of modern technologies particularly improves the quality of customer service. In this research major trends in the development of information technologies in hotel business were identified. They include: cloud computing, artificial intelligence, blockchain, augmented reality, etc. This paper defines the main problems of introduction of modern information technologies in hospitality industry. The study revealed that currently, information technologies are improving rapidly, directly impacting hotel business, but also assessing hotel market of the Russian Federation. In terms of development and use of modern information technologies it is important to note that a lot depends on management of a specific hospitality enterprise.
APA, Harvard, Vancouver, ISO, and other styles
2

Liu, Fei Long. "The Energy Management of Chinese Tourist Hotel under the Background of Low-Carbon Economy." Advanced Materials Research 986-987 (July 2014): 597–600. http://dx.doi.org/10.4028/www.scientific.net/amr.986-987.597.

Full text
Abstract:
Tourist hotel is a “high energy consumption high emission high pollution” industry. So it is of great realistic significance of strengthening Chinese tourist hotel energy management under the background of low carbon economy. Aiming at the main problems of energy management of Chinese tourist hotel, we should begin from the following several aspects: First,To establish a scientific concept of hotel energy management and combine energy management training and assessment closely;The second is to build and improve energy management system and strengthen scientific and effective implement;The third is to establish a sound mechanism of hotel computer remote monitoring system to achieve hotel energy management information and automation.
APA, Harvard, Vancouver, ISO, and other styles
3

Liu, Peng, Ying Chen, and Chung-Piaw Teo. "Limousine Service Management: Capacity Planning with Predictive Analytics and Optimization." INFORMS Journal on Applied Analytics 51, no. 4 (July 2021): 280–96. http://dx.doi.org/10.1287/inte.2021.1079.

Full text
Abstract:
Thelimousine service in luxury hotels is an integral component of the whole customer journey in the hospitality industry. One of the largest hotels in Singapore manages a fleet of both in-house and outsourced vehicles around the clock, serving 9,000 trips per month on average. The need for vehicles may scale up rapidly, especially during special events and festive periods in the country. The excess demand is met by having additional outsourced vehicles on standby, incurring millions of dollars of additional expenses per year for the hotel. Determining the required number of limousines by hour of the day is a challenging service capacity planning problem. In this paper, a recent transformational journey to manage this problem for the hotel is introduced, having driven up to S$3.2 million of savings per year while improving the service level. The approach builds on widely available open-source statistical and spreadsheet optimization tools, along with robotic process automation, to optimize the schedule of the hotel’s fleet of limousines and drivers and to support decision making for planners and controllers to cultivate sustained business value.
APA, Harvard, Vancouver, ISO, and other styles
4

Apostolakis, Alexandros, Shabbar Jaffry, and Markos Kourgiantakis. "Examination of Individual Preferences for Green Hotels in Crete." Sustainability 12, no. 20 (October 9, 2020): 8294. http://dx.doi.org/10.3390/su12208294.

Full text
Abstract:
The hospitality sector is experiencing a massive transformation currently. Hotels are currently receiving considerable criticism over their practices concerning energy, environmental, as well as resource management. As a result, managerial practices in the hospitality sector have come under scrutiny. All these developments have given rise to the concept of the ‘smart’ hotel. The smart hotel concept has received considerable attention in the relevant literature in the last few years. However, the majority of this attention has either focused on the technical side (i.e., examining smart hotels from a technological standards perspective), or adopted a rather limited perspective, choosing to focus on specific managerial practices within smart hotels (i.e., environmental management). The current paper aims to address this gap in the literature through the utilization of stated preferences discrete choice modeling methodology. Through this methodology, the paper evaluates tourists’ preferences for a wider range of managerial practices and policies pertaining to smart practices in the hospitality sector. According to the empirical findings, tourists exhibit strong and negative preferences towards the automation of the service delivery process. In addition to that, respondents were very strongly opposed towards hotels without international certification standards for their operations. On the opposite side, tourists expressed very strong and positive preferences towards water management policies (particularly policies aiming to reduce and reuse water resources). Finally, respondents exhibited strong and positive preferences towards different energy-saving technologies within hotels.
APA, Harvard, Vancouver, ISO, and other styles
5

Anjali, Anjali, Jasminder Kaur Sandhu, and Deepam Goyal. "Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation." Journal of University of Shanghai for Science and Technology 23, no. 06 (June 2, 2021): 221–30. http://dx.doi.org/10.51201/jusst/21/05239.

Full text
Abstract:
Robotic Process Automation (RPA) technology is used to automate tasks and create software bots. Actually, RPA is that technology that mimics the actions of humans step by step to automate the entire process. There are several tools for RPA such as Blue prism, Automation Anywhere, Uipath, and Microsoft Power Automation. These tools are used to identify the end-to-end business process and need to create the code that will describe the business process and run the commands. Presently, the Automation process is used in several fields such as accounting and finance, in travel bookings, Traveling payment refunds, managing and resolving the complaints of the customers, hotel inventories, etc. But this paper is based on managing the customer complaints that are faced during their travel time with the use of the Automation process. Process of Automation is very well nowadays, to do everything very quickly and with the better way.
APA, Harvard, Vancouver, ISO, and other styles
6

Ariwibowo, Didik. "AUDIT ENERGI PADA SEBUAH HOTEL." Gema Teknologi 16, no. 3 (February 6, 2012): 131. http://dx.doi.org/10.14710/gt.v16i3.4710.

Full text
Abstract:
Didik Ariwibowo, in this paper explain that energy audit activities conducted through several phases, namely: the initial audit, detailed audit, analysis of energy savings opportunities, and the proposed energy savings. Total energy consumed consists of electrical energy, fuel, and materials in this case is water. Electrical energy consumption data obtained from payment of electricity accounts for a year while consumption of fuel and water obtained from the payment of material procurement. From the calculation data, IKE hotels accounted for 420.867 kWh/m2.tahun, while the IKE standards for the hotel is 300 kWh/m2.tahun. Thus, IKE hotel included categorized wasteful in energy usage. The largest energy consumption on electric energy consumption. Largest electric energy consumption is on the air conditioning (AC-air conditioning) that is equal to 71.3%, and lighting and electrical equipment at 27.28%, and hot water supply system by 4.44%. Electrical energy consumption in AC looks very big. Ministry of Energy and Mineral Resources of the statutes, the profile of energy use by air conditioning at the hotel by 48.5%. With these considerations in the AC target for audit detail as the next phase of activity. The results of a detailed audit analysis to find an air conditioning system energy savings opportunities in pumping systems. Recommendations on these savings is the integration of automation on the pumping system and fan coil units (FCU). The principle of energy conservation in the pumping system is by installing variable speed drives (VSD) pump drive motor to adjust speed according to load on the FCU. Load variations FCU provide input on the VSD pumps to match. Adaptation is predicted pump can save electricity consumption up to 65.7%. Keywords: energy audit, IKE, AC
APA, Harvard, Vancouver, ISO, and other styles
7

Leung, Rosanna. "Smart hospitality: Taiwan hotel stakeholder perspectives." Tourism Review 74, no. 1 (February 4, 2019): 50–62. http://dx.doi.org/10.1108/tr-09-2017-0149.

Full text
Abstract:
Purpose The term smartness has been discussed in the academia for many years; prior research has listed numerous advantages and encouraged business entities to implement smart technologies. However, stakeholders’ knowledge level, support intention and barriers to smart technology have been under investigated. Without the support of stakeholders, smart projects can hardly be implemented. This paper aims to explore the above-mentioned under investigated area and identify the gaps between academia and the hotel industry in Taiwan. Design/methodology/approach In-depth interviews were conducted with nine hotel stakeholders in Taiwan with investors, owners, managers, technology suppliers and information technology consultants. Three key areas were focused on: smart hotel definition, expectations from smart hotel and known barriers for implementing smart technologies. Findings The definition of smart hotel among all stakeholders was inconsistent. Stakeholders defined a smart hotel according to their role in the organization: revenue boost, service customization, operations effectiveness and in-room automation. However, the key functions of smart technologies, such as interconnectivity and interoperability with business partners’ application (e.g. online travel agencies) and linkage to external Big data for accurate revenue forecast, were not mentioned by the interviewees. In addition, social media monitoring, robots and artificial intelligence were not mentioned during the interview. Originality/value This study attempted to identify Taiwanese hotel stakeholders’ perspective on smart hotel and to compare the outcome with academic research. The result indicated that there is a big gap in the definition of “smart hotel” among stakeholders and academia and reflected several barriers that prohibit hotel owners and investors in implementing smart systems.
APA, Harvard, Vancouver, ISO, and other styles
8

Kravets, Alla G., Aleksandr O. Morozov, and Inna V. Strukova. "PROACTIVE APPROACH TO AUTOMATION OF THE HOTEL HOUSEKEEPING SERVICE RESOURCES MANAGEMENT." PRIKASPIYSKIY ZHURNAL: Upravlenie i Vysokie Tekhnologii 37, no. 1 (2017): 071–83. http://dx.doi.org/10.21672/2074-1707-2017-37-1-071-083.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Shin, Hyejo Hailey, and Miyoung Jeong. "Guests’ perceptions of robot concierge and their adoption intentions." International Journal of Contemporary Hospitality Management 32, no. 8 (July 10, 2020): 2613–33. http://dx.doi.org/10.1108/ijchm-09-2019-0798.

Full text
Abstract:
Purpose The hotel industry has witnessed an increasing number of service automation through service robots such as robot concierges. However, few studies have documented how to identify how hotel guests perceive a robot concierge for their service encounter. Therefore, the purpose of this study is to examine the effects of robot concierges on hotel guests’ attitudes and adoption intentions of robot concierges. Design/methodology/approach This study investigated the effects of robot concierges’ morphology and their level of interactivity with guests at different levels of hotel service on guests’ attitudes and their intentions to adopt robot concierges. To achieve the study’s objectives, this study conducted a 3 × 2 × 3 between-subjects factorial design experiment. Moreover, the survey asked questions about subjects’ preferences of their service encounters (e.g. human employees, robot concierges and/or no preference) and reasons for their selected preference. Findings The results demonstrated that the robot’s morphology significantly influenced guests’ attitudes toward robot concierges. In particular, the caricatured robot was the most preferred morphology of robot concierges. The findings showed that even if guests had favorable attitudes toward robot concierges, they preferred human employees to robot concierges because of humans’ sincere and genuine interactions. Originality/value This study contributes to the literature by investigating the causal impacts of the morphology of robot concierges, level of interactivity and level of hotel service on guests’ attitudes toward robot concierges. The thematic analysis of service encounter preference provides an overview of the factors that guests expect for their service encounters in a hotel setting.
APA, Harvard, Vancouver, ISO, and other styles
10

Voronova, O. V., and V. A. Khareva. "Trends in development of technologies at hospitality business in the conditions of economy digitalization." Scientific bulletin of the Southern Institute of Management, no. 4 (January 28, 2020): 98–102. http://dx.doi.org/10.31775/2305-3100-2019-4-98-102.

Full text
Abstract:
This article discusses trends in development of technologies at hospitality business in the conditions of economy digitalization. At the current time economy digitalization of the Russian Federation significantly affects hospitality industry, in particular, hotel automation associated with the use of modern technologies that improves the quality of customer service. This research focuses on such technologies as artificial intelligence, blockchain, augmented reality technologies, cloud technologies, analysis of speech scripts, face recognition technologies, voice assistants, and many others.The results of the study show that despite the fact that hotel business is successfully mastering modern digital technologies, only fulfillment of continuous data collection, processing, analysis and aggregation will allow the hospitality industry management to achieve one of their main goals, which is to better understand their customers and interact with them.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "Hotel automation"

1

Melin, Oscar. "Matching Performance Metrics with Potential Candidates : A computer automated solution to recruiting." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-208311.

Full text
Abstract:
Selecting the right candidate for a job can be a challenge. Moreover, there are significant costs associated with recruiting new talent. Thus there is a requirement for precision, accuracy, and neutrality from an organization when hiring a new employee. This thesis project focuses on the restaurant and hotel industry, an industrial sector that has traditionally used a haphazard set of recruiting methods. Unlike large corporations, restaurants cannot afford to hire dedicated recruiters. In addition, the primary medium used to find jobs and job seekers in this industry often obscure comparisons between relevant positions. The complex infrastructure of this industry requires a place where both recruiter and job seeker can access a standardized overview of the entire labor market. Introducing automation in hiring aims to better address these complex demands and is becoming a common practice throughout other industries, especially with the help of internet based recruitment and pre-selection of candidates. These solutions also have the potential to minimize risks of human bias when screening candidates. This thesis aims to minimize inefficiencies and errors associated with the existing manual recruitment screening process by addressing two main issues: the rate at which applicants can be screened and the quality of the resulting matches. This thesis first discusses and analyzes related work in automated recruitment in order to propose a refined solution suitable for the target area. This solution –semantic matching of jobs and candidates - is subsequently evaluated and tested in partnership with Cheffle, a service industry networking company. The thesis concludes with suggestions for potential improvements to Cheffle´s current system and details the viability of recruiting with the assistance of an automated semantic matching application.
Att välja den rätta kandidaten för ett jobb kan vara en utmaning. Det finns dessutom betydliga kostnader i att rekrytera ny arbetskraft. På grund därav finns det ett behov för noggrannhet och neutralitet från en organisation vid rekrytering av ny personal. Detta examensprojekt fokuserar på restaurang och hotellbranschen. Denna branchsektor har traditionellt sett använt undermåliga rekryteringsmetoder. Till skillnad från stora företag så kan inte restauranger avvara resurser för egna rekryterare. Därtill så försvårar de primära medierna för rekrytering i sektorn jämförelser mellan relaterade lediga jobb. Denna komplexa infrastruktur skapar ett behov av en plats där både företag och arbetssökande har tillgång till en standardiserad översikt av hela arbetsmarknaden. Introduktionen av automatisering har som syfte att bemöta dessa komplexa krav och blir alltmer vanligt inom andra branscher. Speciellt med hjälp av internetbaserad rekrytering och förval av jobbkandidater. Dessa lösningar har även potentialen att minimera risken för mänsklig subjektivitet och opartiskhet vid förval av jobbkandidater. Detta examensprojekt har som syfte att minimera ineffektiviteter och fel samhörande med den nuvarande manuella rekryteringsmetoden genom att tackla två huvudproblem: takten i vilken förvalet av arbetssökande kan göras och kvaliteten av detta förval. Detta examensprojekt inleder med en diskussion och analys av relaterade arbeten inom automatiserad rekrytering för att sedan presentera en möjlig lösning för det behandlade målområdet. Denna lösning – semantisk matchning av jobb och jobbsökande - är senare utvärderad och testad i samarbete med Cheffle, ett nätverksföretag inom serviceindustrin. Detta examensprojekt avslutar med lösningsförslag för potentiell förbättring till Cheffles nuvarande system och en slutsats om genomförbarheten av automatisering inom rekrytering.
APA, Harvard, Vancouver, ISO, and other styles
2

Kostantinis, Theodoros. "Diagnosi ed efficienza energetica di un edificio ad uso residenziale alberghiero denominato "Terzo millennio"." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2016. http://amslaurea.unibo.it/12363/.

Full text
Abstract:
L’elaborato ha come tema principale l’analisi energetica di un edificio multipiano destinato a servizio residenziale – alberghiero, denominato “Terzo Millennio”. Si tratta di una struttura con elevato fabbisogno energetico, dovendo garantire agli ospiti comfort e funzionalità dei servizi 24 ore al giorno per 365 giorni l’anno. L’albergo è da considerarsi come un’organizzazione multifunzionale sotto il profilo tecnologico – impiantistico, economico – gestionale, con quest’ultimo avendo un ruolo fondamentale sul comportamento dei consumi energetici e alla quale è dedicato il terzo capitolo della tesi. Un’analisi approfondita dei consumi è possibile tramite una giusta procedura e corretta metodologia di diagnosi energetica. La raccolta dei dati necessari alla costruzione di un inventario energetico ha richiesto un lungo periodo, soprattutto la campagna di misurazione effettuata sui contattori per il gas metano e produzione d’acqua calda sanitaria per la fase di monitoraggio. Una volta isolate le principali voci di consumo, le anomalie dovute alla gestione per il riscaldamento e una volta calcolate le dispersioni termiche, sono stati proposti interventi di miglioramento e di risparmio energetico sia dal punto di vista gestionale sia d’involucro. Gli interventi proposti sono stati valutati utilizzando come indicatori economici il pay-back time semplice e il valore attuale netto.
APA, Harvard, Vancouver, ISO, and other styles
3

Hostinský, David. "MORAVSKÉ VINAŘSKÉ CENTRUM BRNO." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2016. http://www.nusl.cz/ntk/nusl-354994.

Full text
Abstract:
The presented diploma thesis was elaborated as an architectural study of the Moravian wine center in Brno according to the assignment. The aim was to create a multifunctional object, which will serve as a center of winery in South Moravian region and also as a cultural center related to wine and gastronomy. The proposal of the building was created with the five above-ground floor and one basement. It is situated in a rowhouse on the street Hlinky, which is historically associated with the cultivation and production of wine. The wine center consists of the restaurant, hotel, gallery, winehouse, shops, congress halls, offices of the Wine Institute and a garage with an automatic parking system.
APA, Harvard, Vancouver, ISO, and other styles
4

Jedrzejková, Ivana. "MORAVSKÉ VINAŘSKÉ CENTRUM BRNO." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2016. http://www.nusl.cz/ntk/nusl-354962.

Full text
Abstract:
The main subject of this diploma project was to design an architectural proposal of Moravian Wine Centre in Brno, Czech Republic. To design a polyfunctional building with a concept of new use of an existing network of underground cellars became the main goal of the proposal. The building is divided into seven functional units where services in the fields of culture, education, gastronomy, recreation and wine production will be provided. The form and shape of MVC is based on the idea of making a passable connection between two important urban spaces Exhibition Centre Brno, and the Zluty Kopec area. The next aim was to create a public space for cultural events and recreation. Part of the assignment was to deal with smaller urban planning of adjacent properties and to react to Brno's planning policy. The new park type of green line, axially connecting those two points of Exhibition Centre and Zluty Kopec, and a new access road from the street "Vinarska" were proposed. Parking spaces are divided into above-ground and underground in order to restrict parking on street. An automatic parking system is part of the object MVC Brno.
APA, Harvard, Vancouver, ISO, and other styles
5

Lin, Han-Ting, and 林翰廷. "Automatic Hotel scene image classification system." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/nxhab3.

Full text
Abstract:
碩士
國立中央大學
資訊工程學系
107
Scene Recognition is an important operation of Image Semantic Segmentation, in the wide range of scene recognition, it is a thorny issue to correctly and efficient find effective location information in specific scene. In the mission of scene recognition, a scene is mainly comprised of three elements, including object, spatial layout and the relationship between backgrounds, these object types in scene have huge impact on results of classification. Through this matter, scene could be recognized based on those identified objects of scene, for example, bathtub or toilet in the bathroom, bed or writing desk in the bedroom. In this thesis, an effective architecture for scene recognition is proposed. The architecture includes a pre-process step to identify feature of each object, then classify specified scene based on the results of object feature. Moreover, those input pictures will be pre-processed through Mask R-CNN algorithm to identify specific indoor objects by results of segmentation, and those specified indoor objects become elements for scene recognition classification. The experimental results show that through pre-process of object identification, the proposed method has the advantages of accuracy in scene recognition.
APA, Harvard, Vancouver, ISO, and other styles
6

Lo, Wen-Pin, and 羅文彬. "Overall Assessment by Applying Semantics Automatic Reply Robot in Hotel Customer Service System Industry." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/3647gs.

Full text
Abstract:
碩士
國立臺北科技大學
工業工程與管理系
106
In recent years, the tourism industry has been booming, and it is also one of the emerging industries promoted by the government. According to the Tourism Bureau, from 2007 to 2016, the number of domestic tourists and income level of the Chinese people continued to increase, so did the number of tourists coming from abroad. The most direct benefit is the hotel industry, and this has doubled the workload of front desk customer service staff, not only to pay attention to reservation information from time to time but also to deal with customer issues in time. Some hotel front desk customer service also needs to work overtime in order to clean the hotel rooms. In this study, we try to develop a semantics automatic reply robot for the hotel industry using python to solve the workload of the front desk customer service staff. Furthermore, the Delphi method was used to explore and collect expert opinions, and their levels and criteria were sorted. Using Analytical Hierarchy Process (AHP), the key factors that were considered in semantics automatic reply robot in the hotel industry were analyzed. This study found that the level weights are in order: financial level (0.09742), market level (0.32113), technical level (0.078972), customer use level (0.10773), and service quality level (0.39472) and the top three criteria were existing customer acceptance, interactive quality enhancement, and customer loyalty.
APA, Harvard, Vancouver, ISO, and other styles
7

Liu, Ta-Li, and 劉大立. "Applying Case-Based Reasoning in Semantic Automatic Reply System- A Case Study of Youth Hostel." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/8gqw9r.

Full text
Abstract:
碩士
國立臺北科技大學
工業工程與管理系
106
In recent years, community websites and booking websites have become very popular. It is good news for the hotel industry. Therefore, many tourism companies use online reservation methods to increase sales and popularity, and provide more extensive booking information and customization services. But for small hotels, the workload of the counter staff gradually exceeds the load. The counter staff must not only pay attention to customer reservation information, but also deal with customer issues in a timely manner, and may sometimes arrange room chores. A good set of automatic reply systems can save the counter staff a lot of work. Therefore, how to improve the correct rate and accuracy of reply is a very important topic. This study uses Case-Based Reasoning with Cosine Similarity Calculations, and uses Term-Weighting Approach method to formulate keyword weights. After constructing a system with higher accuracy. The youth hostels are able to ease the front desk staffs workload in responding to messages.
APA, Harvard, Vancouver, ISO, and other styles
8

TSENG, I.-PING, and 曾怡萍. "A Study of Impact on Consumer Repurchase Intentions by Product knowledge and Perceived Value- A Case of Hotel Application the Automatic Service." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/v9k6au.

Full text
Abstract:
碩士
國立高雄餐旅大學
餐旅研究所
107
This research aims to discuss how the customers’ product knowledge and perceived values of automated services implemented by the hotel industry influence their repurchase intentions. The subjects of this questionnaire-based survey are customers who have been accommodated in Taiwanese hotels with automated services within two years. Using the purposive sampling, 330 official questionnaires are released and recovered. 318 valid questionnaires are calculated. The effective response rate is 96%. The collected data from the questionnaires are analyzed and presented in Descriptive Statistics Analysis, Independent-Sample t Test, One-way ANOVA, Pearson Product-Moment Correlation, and Stepwise Multiple Regression Analysis. The research results show that the customers acquire a mid-high level of product knowledge and perceived values as well as a mid-level of repurchase intentions toward automated services provided by the hotels. The product knowledge reflects great differences from the customers’ age, purposes of accommodations and experiences similar to staying in hotels. Also, ones’ perceived values vary apparently with age, and their repurchase intentions differ evidently based on the gender and the profession. Customers’ product knowledge, perceived values, and repurchase intentions indicate a high significance level that the product knowledge and perceived values show forecasting validity related to the repurchase intentions. According to the research results, the recommendations are concluded as follows: increasing information transparency so as to provide more product knowledge of automated services implemented in hotels for customers； offering more well-organized hotels’ automated services which raise ones’ perceived values; stimulating the repurchase intentions with the raised perceived values； utilizing automated services to assist hotels staffs, rather than replacing with it； due to the advancement of technology, future equipment musts keep up-to-date.
APA, Harvard, Vancouver, ISO, and other styles
9

Bispo, Paulo Jorge dos Santos. "A segurança no terrorismo e na indústria dos eventos." Master's thesis, 2015. http://hdl.handle.net/10362/16634.

Full text
Abstract:
Nowadays, safety and security regarding the tourism and events industries are a fundamental subject to society. Portugal’s tourism has significantly increased its number of visitors, whether due to the increasing number of cruisers docking in Lisbon, or due to visitors arriving by air, travelling the country from North to South and staying in the most varied accommodation units. Issues like human security and internal security of the different countries, even the security in the world, as development factors of a modern society, are discussed on a daily basis. On the contrary, few deal with tourism and major events security as being part of internal security, as well as the existing barriers tourism encounters to integrate the system for fighting terrorism. Although two distinct activities, they are complementary and may influence the country’s economy, provided that they can offer certainty to all actors involved. It is this substance that organised crime groups look for when planning terror acts. Therefore, as tourism can offer deception and shelter opportunities and events the theatre of a possible attack, those events assemble all the necessary conditions for an attack to achieve its goals.
A segurança no turismo e na indústria dos eventos é um tema que nos dias que correm é fundamental às sociedades, e em Portugal o turismo cada vez mais está a ter uma evolução significativa no número de visitantes, tanto pelo aumento de cruzeiros, em que as suas rotas aportam em Lisboa, como vindo por via aérea e que percorrem o país de norte a sul, usando para pernoitar nas mais diversas unidades hoteleiras. Todos os dias se ouve falar na segurança humana e na segurança interna dos países, ou até mesmo na segurança no Mundo, como fatores de desenvolvimento de uma sociedade moderna, mas poucos são aqueles que abordam a segurança no turismo e nos grandes eventos como parte integrante da segurança interna e quais os entraves existentes para que o turismo faça parte do sistema na luta antiterrorismo. São duas atividades distintas, que se complementam e podem ser influentes na economia do país desde que consigam transmitir segurança a todos os atores intervenientes. É nesta importância que os grupos de criminalidade organizada procuram obter nos seus intentos quando planeiam os atos de terror. Sendo que o turismo pode servir de cobertura e de abrigo, ficando os eventos expostos a um possível atentado, na medida que é no evento que estão reunidas todas as condições para que um atentado atinja os seus objetivos.
APA, Harvard, Vancouver, ISO, and other styles

Books on the topic "Hotel automation"

1

IT@BFSI 2003 (2003 Bombay, India). IT@BFSI 2003, 14 October 2003, Hotel Taj Lands End, Mumbai. 3rd ed. New Delhi: National Association of Software and Service Companies, 2003.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

American Society of Agricultural Engineers. and Society of Manufacturing Engineers, eds. Agri-mation 2: Proceedings of the Agri-mation 2 Conference & Exposition, March 3-5, 1986, Chicago Hilton Hotel, Chicago, Illinois. St. Joseph, Mich., USA: ASAE, 1986.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

American Society of Agricultural Engineers. and Society of Manufacturing Engineers, eds. Agri-mation 1: Proceedings of the Agri-mation 1 Conference & Exposition, February 25-28, 1985, Palmer House Hotel, Chicago, Illinois. St. Joseph, Mich., USA: ASAE, 1985.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Process Control Conference (1987 Nashville, Tenn.). 1987 Process Control Conference: Opryland Hotel, Nashville, TN, March 22-25. Atlanta, GA, USA (P.O. Box 105113, Atlanta 30348): TAPPI Press, 1987.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

Research Conference (4th 1988 Arlington, Va.). Fourth Annual Research Conference, March 20-23, 1988, National Clarion Hotel, 300 Army Navy Drive, Arlington, Virginia 22202: Proceedings. [Washington, D.C.]: U.S. Dept. of Commerce, Bureau of the Census, 1988.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

ABA's Techshow (7th 1993 Chicago, Ill.). Winning through technology: Tomorrow's tools today : the ABA's 7th annual Techshow : Techshow93 : March 25-27, 1993, Sheraton Chicago Hotel, Chicago. [Chicago, Ill.?]: American Bar Association, 1993.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Research, Conference (11th 1995 Arlington VA). 1995 Annual Research Conference, March 19-21, 1995, Key Bridge Marriott Hotel, 1401 Lee Highway, Arlington (Rosslyn), Virginia 22209: Proceedings. [Washington, DC]: U.S. Dept. of Commerce, Economics and Statistics Administration, Bureau of the Census, 1995.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Process Control Symposium (1994 New Orleans, La.). 1994 Process control symposium: Fairmont Hotel, New Orleans, Louisiana, February 7-10. Atlanta, GA: TAPPI Press, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

IEEE International Symposium on Industrial Electronics (2001 Pusan, Korea). ISIE 2001: 2001 IEEE International Symposium on Industrial Electronics : proceedings : June 12-16, 2001, Paradise Hotel, Pusan, Korea. Piscataway, New Jersey: IEEE, 2001.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

International Process and Materials Quality Evaluation Conference (1986 Atlanta, Ga.). 1986 International Process and Materials Quality Evaluation Conference: The Waverly Hotel, Atlanta, GA, September 21-24. Atlanta, GA, USA (P.O. Box 105113, Atlanta 30348): TAPPI Press, 1986.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "Hotel automation"

1

Stepan, Jan, Richard Cimler, and Ondrej Krejcar. "Automation System Architecture for a Smart Hotel." In Computational Collective Intelligence, 457–66. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-98446-9_43.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

QianTing, Lu, Hee Chung Chung, and Namho Chung. "A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel." In Information and Communication Technologies in Tourism 2021, 123–27. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_10.

Full text
Abstract:
AbstractThe advancement of technology following the Fourth Industrial Revolution and the surge in demand for untact services caused by COVID-19 will gradually expand the scope of service automation through artificial intelligence (AI) technologies. In practice, numerous hotels are adopting AI-based service technologies, but it is still in its early stage to provide guidelines for the overall service strategy for this technology. Therefore, this study conducted a study on the failure of AI based self-service technologies (SSTs), service recovery, and the psychological expectations of customers’ SST. An online survey was conducted on respondents who had experience using AI based SSTs, and a total of 370 responses were used for analysis. As a result of structural model analysis through AMOS, it was found that adequate service recovery and low expectations for SSTs were satisfied with SSTs and hotels as a result, even if service failures were experienced. These findings provide specific practical guidelines for many hotels promoting AI-based service automation.
APA, Harvard, Vancouver, ISO, and other styles
3

Buhalis, Dimitrios, and Iuliia Moldavska. "In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences." In Information and Communication Technologies in Tourism 2021, 30–44. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_3.

Full text
Abstract:
AbstractVoice-based artificial intelligence (AI) devices transform human-computer bidirectional interactions with new touchpoints. Despite the recent release of purpose-developed in-room voice assistants for hotels, they have not been widely deployed by hospitality companies. There is limited research on the phenomenon of voice-based digital assistants and a research gap in their adoption by hotels for automating workflows and enhancing guests’ experiences. This study analysed the role of voice devices for mediating interactions between hotels and guests from both the hospitality technology providers’ and guests’ perspectives. This was done by the means of inductive qualitative research using 28 semi-structured interviews. The findings revealed that benefits associated with the application of voice-based digital assistants in hospitality outweigh the drawbacks for both hotels and guests. The paper proposes a model which illustrates the essence of speech-based interactions between hotels and guests via voice assistants. This concept contributes to human-computer interactions in the hotel industry.
APA, Harvard, Vancouver, ISO, and other styles
4

Trpkovski, Aleksandar, Huy Quan Vu, Gang Li, Hua Wang, and Rob Law. "Automatic Hotel Photo Quality Assessment Based on Visual Features." In Information and Communication Technologies in Tourism 2018, 394–406. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-72923-7_30.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Möhring, Michael, Barbara Keller, Rainer Schmidt, Matthias Gutmann, and Scott Dacko. "HOTFRED: A Flexible Hotel Fake Review Detection System." In Information and Communication Technologies in Tourism 2021, 308–14. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_29.

Full text
Abstract:
AbstractThe importance to cope with online fake reviews in Tourism becomes more and more evident. In the hotel sector hoteliers as well as guests often struggle with the challenges to separate true and fake reviews from each other. Therefore, our research introduces HOTFRED - a flexible hotel fake review detection system - as part of an on-going research project. By combining different analytical approaches, the HOTFRED system indicates via an aggregated probability whether a review is true or fake. As the evaluation of the prototypical implementation showed, this approach can support to detect fake reviews. Many different stakeholders in the Tourism sector can profit from this automatic tool. Thus, hoteliers can take measures to safe their reputation, guests can benefit in their decision-making process and research might use the tool as an initial starting point for future research in the area of fake information.
APA, Harvard, Vancouver, ISO, and other styles
6

Seal, Partho Pratim. "Guest Retention Through Automation." In Advances in Hospitality, Tourism, and the Services Industry, 58–69. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-8494-0.ch003.

Full text
Abstract:
The technology development in hospitality is continuing at a relentless pace which is challenging for the hospitality professional for both present and the future generations. The hotel front office is moving towards automation with less human interface. Reservations are mostly being made with help of booking engines and guest interaction with hotels are by apps and chatbots. Artificial intelligence (AI) also occupies a major role to facilitate and enhance guest experience. The trends now include use of augmented reality, predictive analysis, beacons, robotics, block chain technology, and biophilic designs in the hotel. The research is to study about how various hotel chains are adopting new technology and incorporating it in their establishment. The research is based upon data collected from hotel websites and other secondary sources to determine the acceptance of new trends by the hotel chains. The result suggests that though some international hotel chains have started accepting the new trends, the major Indian chains specially are lacking behind.
APA, Harvard, Vancouver, ISO, and other styles
7

Dalgic, Ali, and Kemal Birdir. "Smart Hotels and Technological Applications." In Handbook of Research on Smart Technology Applications in the Tourism Industry, 323–43. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-1989-9.ch015.

Full text
Abstract:
Technological developments and demographic changes have started to encourage the hotel businesses to use automation systems and adapt the concept of smart hotel. Smart hotels use state-of-the-art technology to provide customers with different and more technology-oriented experiences. A robot works as receptionist, concierge, bellboy, and housekeeper in such hotels. These applications are observed to minimize service failures and save on costs. For instance, chatbots created in smart hotels by means of artificial intelligence respond to customers' problems and demands quickly and accurately. Virtual reality applications used in the marketing of smart hotels make it possible for guests to take a virtual tour of the cultural heritage sites of the destinations. Internet of things (IoT) is another technology that is often used in smart hotels to offer customers a more comfortable holiday and get instant data. Likewise, in smart hotels, self-service software technology is often used and enables customers to perform many tasks such as check-in / out, getting hotel room keys, etc.
APA, Harvard, Vancouver, ISO, and other styles
8

Søraa, Roger Andre. "Mecha-Media." In Rapid Automation, 12–30. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-8060-7.ch002.

Full text
Abstract:
How are robots, androids and cyborgs presented and received in the media? This chapter applies a social media analysis to this question by using empirical research on news stories that feature robotic technologies to see how robots are presented, consider what reporters focus on when writing about robots, and review how the public discusses and receives robots. The theoretical framework utilised focuses on how robot narratives are framed, how robot controversies are presented in different media, and how robots are domesticated through the media. The two main cases are a “robot hotel” in Japan, and a “killer robot” at a Volkswagen factory in Germany. News coverage of both stories shows widely differing ways for how the robot-narrative is framed.
APA, Harvard, Vancouver, ISO, and other styles
9

Rios-Morales, Ruth, and John C. Crotts. "Sales Force Technology for the Hospitality Industry." In Global Hospitality and Tourism Management Technologies, 136–50. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-61350-041-5.ch009.

Full text
Abstract:
Advancements in Sales Force Automation (SFA) is rapidly changing the landscape in how meeting planners and hotel sales professionals do business with one another. This chapter highlights where those changes are occuring, why they are occuring, and what they mean to both buyers and sellers. The intent of this overview is to inform hotel owners and investors who are considering such an investment as to the benefits that can potentially be derived from SFA. Furthermore, our intent is to provide hospitality educators insights as to how SFA is changing the workplace of both meeting planners and hotel sales professionals so they can provide their students a realistic view of the software aids they may need to master to be successful in their careers.
APA, Harvard, Vancouver, ISO, and other styles
10

Elfarra, Khaled A. "Web Based Information Technology—A Supply Chain for Energy Strategy in Hotel Operations." In Web Based Enterprise Energy and Building Automation Systems, 227–38. River Publishers, 2020. http://dx.doi.org/10.1201/9781003151234-27.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Hotel automation"

1

., Prashanth, and T. Shreekanth. "Hotel Automation System." In Second International Conference on Signal Processing, Image Processing and VLSI. Singapore: Research Publishing Services, 2015. http://dx.doi.org/10.3850/978-981-09-6200-5_ot-41.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

"Hotel Floorplan." In 2008 IEEE Conference on Robotics, Automation and Mechatronics. IEEE, 2008. http://dx.doi.org/10.1109/ramech.2008.4681315.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

"INTELLIGENT HOTEL ROOM ASSISTANT." In 8th International Conference on Informatics in Control, Automation and Robotics. SciTePress - Science and and Technology Publications, 2011. http://dx.doi.org/10.5220/0003573101820187.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

"Hotel and meeting venue info." In 2011 IEEE International Conference on Cyber Technology in Automation, Control, and Intelligent Systems (CYBER). IEEE, 2011. http://dx.doi.org/10.1109/cyber.2011.6011815.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Li, Hongting, Qinke Peng, and Xinyu Guan. "Sentence level opinion mining of hotel comments." In 2016 IEEE International Conference on Information and Automation (ICIA). IEEE, 2016. http://dx.doi.org/10.1109/icinfa.2016.7832160.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Castellanos Molina, Luis M., Boris G. Vega Lara, and Jose P. Monteagudo Yanes. "Model identification of a tropical hotel suite room." In 2014 III International Congress of Engineering Mechatronics and Automation (CIIMA). IEEE, 2014. http://dx.doi.org/10.1109/ciima.2014.6983435.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Wenlin Ma, Aipeng Lv, Jianwei Liu, and Lizhao Jia. "A case of hotel reclaimed water treatment project." In 2011 Second International Conference on Mechanic Automation and Control Engineering (MACE). IEEE, 2011. http://dx.doi.org/10.1109/mace.2011.5987331.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Liu, Yong, Zhi-Sheng Xu, and Long Yan. "Study on Hotel Fire Investigation Based on FDS." In 2014 7th International Conference on Intelligent Computation Technology and Automation (ICICTA). IEEE, 2014. http://dx.doi.org/10.1109/icicta.2014.170.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Hu, Ping, and Dongxiao Gu. "Development and Implementation of WEB-based Online Hotel Reservation System." In 2nd International Symposium on Computer, Communication, Control and Automation. Paris, France: Atlantis Press, 2013. http://dx.doi.org/10.2991/isccca.2013.58.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Gotseva, Kosara. "INTERACTION BETWEEN NEW TECHNOLOGIES AND THE EXPERIENCE OF THE GUESTS IN THE HOSPITALITY INDUSTRY." In TOURISM AND CONNECTIVITY 2020. University publishing house "Science and Economics", University of Economics - Varna, 2020. http://dx.doi.org/10.36997/tc2020.596.

Full text
Abstract:
The scientific report aims to highlight the positive interaction between technology and hotel guests. The relationship between technology and customer experience is examined. The role of innovation as a tool for enhancing the positive experience of tourists is highlighted. The focus is on digital applications and their relationship to satisfaction. The main global trends that demonstrate the impact of hotel automation on visitor satisfaction are outlined. Attention has been focused on research from recent years. The author defends the thesis that guests seek interaction with automation as it directly affects the quality of service and thus enhances their positive experience. Innovation is a key tool for creating a quality experience.
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'Hotel automation' for particular source types:
Journal articles Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography