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Relevant bibliographies by topics / Hotel front office management

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Academic literature on the topic 'Hotel front office management'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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Journal articles on the topic "Hotel front office management"

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Baum, Tom, and Peter Odgers. "Benchmarking Best Practice in Hotel Front Office." Journal of Quality Assurance in Hospitality & Tourism 2, no. 3-4 (2001): 93–109. http://dx.doi.org/10.1300/j162v02n03_06.

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Siregar, Victor Marudut Mulia, and Nancy Florida Siagian. "SISTEM INFORMASI FRONT OFFICE UNTUK PENINGKATAN PELAYANAN PELANGGAN DALAM RESERVASI KAMAR HOTEL." Jurnal Teknik Informasi dan Komputer (Tekinkom) 4, no. 1 (2021): 77–82. http://dx.doi.org/10.37600/tekinkom.v4i1.279.

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The research aims to overcome the problem of managing customer data, room data, and transaction data manually at Hotel Fergael. The management of customer data, room data and transaction data that are processed manually, is overcome by building a Front Office Information System for hotel room reservations at Hotel Fergael. The results of the Front Office Information System research for hotel room reservations at the Fergael Hotel can be done quickly, effectively and efficiently at the receptionist's work time, making reports can also assist managers in seeing reservations that have or have occ

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Baum, Tom, and Frances Devine. "Skills and Training in the Hotel Sector: The Case of Front Office Employment in Northern Ireland." Tourism and Hospitality Research 7, no. 3-4 (2007): 269–80. http://dx.doi.org/10.1057/palgrave.thr.6050046.

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Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star ho

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Dewi, Ranti Komala, and Fardinal Fardinal. "Manajemen Risiko Keselamatan dan Kesehatan Kerja (K3) Pada Hotel Whiz Prime Dalam Partisipasi Pencegahan Covid-19." Journal of Indonesian Tourism, Hospitality and Recreation 4, no. 1 (2021): 9–16. http://dx.doi.org/10.17509/jithor.v4i1.28567.

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ABSTRAKPandemi Covid-19 di Indonesia memberikan dampak langsung terhadap industri pariwisata, khususnya industri perhotelan yang terpaksa tutup di Sumatera Barat. Tujuan penelitian ini adalah mengidentifikasi pelayanan penerapan protokol kesehatan oleh staf Housekeeping dan Front Office dalam mengurangi risiko terpaparnya karyawan oleh tamu. Berdasarkan data PHRI Sumatera Barat sudah 50% hotel tutup, 30% melakukan kegiatan (50% dengan cara merumahkan karyawan dengan sistem unpaid dan 50% digaji), 20% lagi masih beroperasi dengan melakukan kegiatan katering dan menjual makanan siap saji, dan ad

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Kristiana, Yustisia, Daniel Yohanes, and Yismaya Irving Gunawan. "STRATEGI ADAPTASI ALLIUM TANGERANG HOTEL PADA MASA PANDEMI COVID-19." Jurnal Pariwisata Pesona 6, no. 1 (2021): 1–8. http://dx.doi.org/10.26905/jpp.v6i1.5359.

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The COVID-19 pandemic that occurred in March 2020 resulted in a drastic decrease in the occupancy rate of Allium Tangerang Hotel. In April 2020, the room occupancy rate has dropped dramatically. This resulted in the Allium Tangerang Hotel being closed throughout May 2020. Allium Tangerang Hotel is trying to adapt to the COVID-19 pandemic. The research objectives were to (1) describe the impact of the COVID-19 pandemic on Allium Tangerang Hotel, and (2) analyze the adaptation strategy of Allium Tangerang Hotel during the COVID-19 pandemic. The method used is qualitative. The data sources were s

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Toh, Roland A. M., and Irina I. Potapova. "Check–in Check–out: Improving the Management of Hotel Front Office Operations." European Journal of Economic Studies 4, no. 2 (2013): 115–17. http://dx.doi.org/10.13187/es.2013.4.115.

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Robinson, Richard N. S., Anna Kralj, David J. Solnet, Edmund Goh, and Victor J. Callan. "Attitudinal similarities and differences of hotel frontline occupations." International Journal of Contemporary Hospitality Management 28, no. 5 (2016): 1051–72. http://dx.doi.org/10.1108/ijchm-08-2014-0391.

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Purpose The purpose of this study is to identify across a number of workplace variables the similarities and differences in attitudes between three key frontline hotel worker groups: housekeepers, front office employees and food and beverage front-of-house staff. Design/methodology/approach A qualitative study was conducted using 25 semi-structured interviews with frontline workers employed in full-service hotels across Eastern Australia. Analysis was augmented through the Leximancer® software package to develop relational themes in the aggregation and disaggregation of the occupations. Findin

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Leihitu, Izaak Samuel, Jajang Gunawijaya, and Vitria Ariani. "Front Office Management Implementation at Mandaya Karawang Hospital Based on Hospitality Principles." TRJ Tourism Research Journal 3, no. 1 (2019): 1. http://dx.doi.org/10.30647/trj.v3i1.49.

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Hospitals are increasingly needed by the public. The increasing demand makes hospital growth increase. An increase of 154.7% occurred between 1997 and 2017. However, the increase in hospitals was not in line with improved services. Many complaints come from patients to the services provided by the hospital. This research is a study using a combination of qualitative methods and quantitative methods. Data collection techniques in qualitative methods were by observation and interviews with informants who worked at Mandaya Hospital Karawang and Resinda Hotel Karawang managed by Padma Hotels as a

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Setyarini, Maria Christina Eko. "Student Teachers Difficulties in Teaching English to Hotel Staff." Vision: Journal for Language and Foreign Language Learning 7, no. 1 (2018): 23. http://dx.doi.org/10.21580/vjv7i12456.

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<p>Professional English teachers often find it difficult when they have to teach English for Specific Purpose (ESP) as they need to do extra works like doing need analysis and creating the specific syllabus before teaching to make sure that the teaching-learning process will go smoothly. Student teachers, who have less experience in teaching, are likely to face greater difficulties in teaching ESP. The study aims at finding out student teachers difficulties in teaching English to hotel staff. Therefore, eight student teachers who recently taught English to hotel staff in their teaching p

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Suardana, Wayan, and Masri Ridwan. "Hotel Room Marketing Strategy during the January-December 2019 Period in the City of Parepare, South Sulawesi." Jurnal Ad'ministrare 8, no. 1 (2021): 11. http://dx.doi.org/10.26858/ja.v8i1.18175.

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Hotel room occupancy rates/sales tend to show a graphical decline in the last three years. The purpose of this study was to determine the marketing strategy for hotel rooms in Pare-pare City, South Sulawesi. This type of research is descriptive qualitative research. Data regarding marketing strategies will be obtained through direct interviews and circulating questionnaires with employees of the front office of the hotel, employees of the marketing division of the City of Parepare. The data used in this study were collected using several techniques, namely: questionnaires, interviews, observat

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Dissertations / Theses on the topic "Hotel front office management"

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Brown, Lucian C. "Utilizing team time/talent assessment tool to reorganize front office training." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006brownl.pdf.

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Barrington, Melvin Norman. "A validation study of service complexity measures for employees in the hotel/motel front office." Diss., Virginia Polytechnic Institute and State University, 1987. http://hdl.handle.net/10919/74752.

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In spite of the increasing importance of the service industry, it has failed to receive much attention from researchers. This lack of attention is especially true of the hospitality segment of the service industry, and consequently, almost no attention has been paid specifically to hotels and motels. This study explores the possible reasons for poor or inadequate service by attempting to first identify the important complexity variables of service, and second to evaluate how those variables relate to employee attitudinal reactions to their job. A total of sixteen job characteristics, theor

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Chiang, Rhu-rong. "A Survey of Two-Year And Four-Year Hospitality Management Programs To Describe Characteristics of Hotel Front Office Management Courses." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc278566/.

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This study focused on the hotel front office management course and how this course and related topics were taught in hospitality management programs. The results of the study can guide faculty in developing and expanding the hotel front office management course, related textbooks and teaching resources to best prepare students to meet the future needs of the lodging industry.

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Naudé, Rosa-Anne. "Quality of work life of front office employees in selected accommodation establishments / Rosa Naudé." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4590.

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The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual interac

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Wilson, Amber Joy. "First impressions through the constructs of impression management." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2746.

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The research on this study examines how first impressions are formed in the hotel setting. The study also looks at the social intelligence process through the constructs of self-monitoring and impression management.

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Mebarki, Lamine. "Communautés de pratique et performance dans les relations de service, cas des "Front-Office". Quels enseignement pour la GRH ?" Phd thesis, Université de la Méditerranée - Aix-Marseille II, 2011. http://tel.archives-ouvertes.fr/tel-00695984.

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Depuis leur identification comme structures favorisant l'apprentissage et le transfert de connaissances entre les membres de l'organisation, les Communauté de Pratique (CP) ont attiré l'attention de plusieurs praticiens en management, mais aussi des chercheurs qui ont mis en avant leurs rôles opérationnels dans les organisations (Lave et Wenger 1991 ; Brown et Duguid, 1991 ; Wenger 1998 ; Smith et Farquhar 2000 ; Lesser et Stork 2001 ; Mc Dermott 2002 ; Guérin 2005 ; Schenkel et Teigland, 2008 ; Hemmasi et Csanda, 2009), et d'autres se sont efforcés à identifier leurs caractéristiques épistémi

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Behnami, Amin Shayan. "CRM i små och medelstora företag : En studie om företagens behov av CRM-funktioner." Thesis, Mittuniversitetet, Avdelningen för informations- och kommunikationssystem, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-21186.

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Customer Relationship Management (CRM) har fått ökad uppmärksamhetunder de senaste decennierna. Sökningar i vetenskapligaartiklar och litteratur visar att det finns behov av kunskap om CRM ochdess funktionalitet. Företaget som studeras i detta arbete är ett friståendeIT‐ och managementföretag som bland annat erbjuder CRMochERP‐system (Enterprise Resource planning) till kunder i olikabranscher. Företaget upplever att kunderna har olika behov och uppfattningarom funktionaliteten inom CRM‐system och även kring CRMfunktionalitetsom kan finnas i andra system såsom ERP‐system. Detfinns funktionalite

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Nthebe, Sello Samuel. "Hotel front office staff and interest in tourist attractions : their influencing role in business tourists' visiting intentions." Diss., 2016. http://hdl.handle.net/10500/22949.

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Introduction The National Department of Tourism (NDT) identified the underutilisation of tourist attractions as a challenge facing South Africa’s tourism. According to eThekwini Municipality (2014) and Gauteng Provincial Government (2001), domestic business tourists, amongst others, visit tourist attractions. The likelihood of business tourists requesting that hotel front office staff arrange visits to tourist attractions is acknowledged in the literature. There is, however, a dearth of research investigating the relationship between hotel front office staff and business tourists’ intentions

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屈妃容. "A study on usage behavior model of front office system in international tourist hotel." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/63423948555419424269.

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博士<br>國立彰化師範大學<br>工業教育與技術學系<br>98<br>Abstract Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), this study integrated the system quality and information quality constructs in Information Systems Success (ISS) Model and the computer self-efficacy and computer anxiety constructs in the Social Cognitive Theory (SCT) to explore factors affecting usage of front office systems (FOS) among front office clerks in international tourist hotels. The effects of performance expectancy, effort expectancy, social influence, computer self-efficacy, information quality, and system qu

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Huang, Ching-Fen, and 黃靖棻. "Applying the Critical Incident Technique to Explore Over-service Behaviors of Hotel Front Office Employees." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/82855303658886638440.

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碩士<br>國立高雄餐旅大學<br>餐旅管理研究所<br>102<br>The development of the Taiwan’s hotel industry has been rapid in recent years. Most hoteliers attempt to provide the best service to customers because the perception that high-quality service resulted customer satisfaction. The front office department is the first and last contact a customer usually has with the hotel. Therefore, they readily shape the customers'' experiences through their service interactions. Providing service that meets customers’ needs is sometimes better than providing service that exceeds customers’ expectations. Previous studies have

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Books on the topic "Hotel front office management"

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Hotel front office management. 2nd ed. Van Nostrand Reinhold, 1996.

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Hotel front office management. 3rd ed. J. Wiley, 2003.

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Hotel front office management. 5th ed. John Wiley & Sons, 2011.

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Hotel front office management. 4th ed. John Wiley & Sons, 2006.

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Hotel front office management. Van Nostrand Reinhold, 1990.

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Hotel front office. Hutchinson, 1985.

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Kasavana, Michael L. Front office procedures. 5th ed. Educational Institute of the American Hotel & Motel Association, 1998.

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Kasavana, Michael L. Front office procedures. 5th ed. Educational Institute, American Hotel & Motel Association, 1998.

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Kasavana, Michael L. Front office procedures. 4th ed. Educational Institute of the American Hotel & Motel Association, 1995.

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Tewari, Jatashankar R. Hotel front office: Operations and management. Oxford University Press, 2009.

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Book chapters on the topic "Hotel front office management"

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Heyes, Andy. "Hotel front office management." In Hotel Accommodation Management. Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-5.

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Modic, Dolores, and Nadja Damij. "IPR Characteristics in Practice: Back-Office to Front-Office." In Towards Intellectual Property Rights Management. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-69011-7_6.

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Chowdhury, Rashed A. "Data Management." In Building a Salesforce-Powered Front Office. Apress, 2021. http://dx.doi.org/10.1007/978-1-4842-6676-2_9.

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McGill, Ross. "Front, Middle and Back Office Explained." In Technology Management in Financial Services. Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1057/9780230582361_6.

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Modic, Dolores, and Nadja Damij. "From Tangibles to Intangibles and from Back-Office to Front-Office." In Towards Intellectual Property Rights Management. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-69011-7_2.

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Kumiega, Andrew, and Ben Van Vliet. "Quality in the Front Office: Reducing Process Variation in Trading Firms." In Risk Management in Finance. John Wiley & Sons, Inc., 2015. http://dx.doi.org/10.1002/9781119197812.ch23.

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Shipley, Margaret F., Gary L. Stading, and Jonathan Davis. "A Fuzzy Set Based Evaluation of Suppliers on Delivery, Front Office Quality and Value-Added Services." In Information Processing and Management of Uncertainty in Knowledge-Based Systems. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-08795-5_37.

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Anggraeni, Adilla, and Meyliza Thorina. "The Effect of Room Service, Comfort, and Reservation Process on The Performance Dimension Evaluation." In Destination Management and Marketing. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2469-5.ch009.

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As Indonesian hospitality market is growing, Indonesian customer preferences need to be understood more deeply by hotels to stay competitive. This research aims to examine the relationship between room service, room comfort, and reservation process factors to the performance of in-room dining, front office service, room amenities, hotel access and safety. Survey method was employed in this study, consisting of offline surveys distributed to the individuals who have stayed in one of the prominent hotels in Jakarta. The results indicated that room service does have a direct linear relationship on the performance of in-room dining, but room service does not have a direct linear relationship to the room amenities and hotel access and safety. Room comfort was shown to have a direct linear effect on the performance of in-room dining, room amenities, hotel access and safety. On the other hand, reservation process does have a direct linear effect on the performance of front office service as well as to the room amenities and hotel access and safety.

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Aydın, Burcu Pekduyurucu. "Customer Relations Management Applications in the Tourism Industry." In Advances in Electronic Government, Digital Divide, and Regional Development. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4639-1.ch026.

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In recent years, all information about customers can be shared with employees by customer relations management in tourism establishments, and accordingly, all customer expectations can be met. As a result, producing customer loyalty can be possible. Customer relations management applications in tourism establishments is crucial with regards to competing with other establishments. The most important factor for customers to be pleased with the tourism establishments and prefer the same establishment again is the qualities of front office employees who are directly in relation with customers because front office is the first department that customers interact with. Information about front office is provided and application circumstances of the front office are explained in this research. The population consists of managers of 4-star and 5-star hotels operating in Turkey. In this research, contributions of the front office employees in providing customer loyalty, preventing customer complaints, and customer relations applications of the establishment are examined.

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Asri, D., and N. Sumarjan. "An overview of Yield Management practices among the front office employees in five-star hotels." In Hospitality and Tourism. CRC Press, 2013. http://dx.doi.org/10.1201/b16064-4.

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Conference papers on the topic "Hotel front office management"

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Ekhsan, Muhamad, Yuan Badrianto, Mochammad Fahlevi, and Arbi Siti Rabiah. "Analysis of the Effect of Learning Orientation, Role of Leaders and Competence to Employee Performance Front Office the Sultan Hotel Jakarta." In Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019). Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200205.042.

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Putra, I. Nyoman Bayu Citha, Irene Hanna H. Sihombing, and Putu Gede Eka Darmaputra. "The Effect of Work Stress on Front Office Employees Performance." In The International Conference on Business and Management Research (ICBMR 2020). Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.201222.041.

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"Computer Sales and After-sales Service System -- Front Office Management Subsystem." In 2018 5th International Conference on Electrical & Electronics Engineering and Computer Science. Francis Academic Press, 2018. http://dx.doi.org/10.25236/iceeecs.2018.026.

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Putra, I. Gusti agung Sadnyana, Ni Wayan Wahyu Astuti, and I. Nyoman Kanca. "Web Based Application for Competency Test Management of Front Office Manager Occupation." In International Conference on Applied Science and Technology on Social Science (ICAST-SS 2020). Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210424.038.

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Marković, Suzana, and Matina Gjurašić. "CREATING PERSONALIZED GUEST EXPERIENCE JOURNEY IN LEISURE HOTEL." In Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2020. http://dx.doi.org/10.31410/itema.s.p.2020.31.

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With advancements in technology, the use of Virtual Reality (VR) and Artificial Intelligence (AI) in the hospitality industry has become common. New technologies have changed the guests expectations and their journey. Therefore, the purpose of this paper is to provide a comprehensive conceptualization of the personalized guest experience journey in leisure hotel i.e. the way front-line employees creates personalized and pro-active guest experience that the intelligent use of data and technology support. The paper provides systematic literature review of VR and AI as support tool for front-line

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Shan-Shan, Mei, Shan Chun, and Xue Jing-Feng. "Design and Implementation of Hotel Room Information Management System Based on Kendo UI Front-End Framework." In 2018 4th Annual International Conference on Network and Information Systems for Computers (ICNISC). IEEE, 2018. http://dx.doi.org/10.1109/icnisc.2018.00098.

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Ribeiro, Robison T., Marcio Single, and Reinaldo F. Sima. "Handheld PC Used in Field Maintenance of the GASBOL Pipeline: A Case Study." In 2004 International Pipeline Conference. ASMEDC, 2004. http://dx.doi.org/10.1115/ipc2004-0273.

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One of the most important challenges in maintenance and integrity is the correct register of maintenance data. Information about failures, diagnostics and services execution are extremely important for the background history of equipments and future analysis. Field personnel usually supply the information in the CMMS (Computerized Maintenance Management System) in the form of few words (or key words) written in a notepad, agenda or at the backside of a maintenance work order. Therefore, most of the time the quality of data is very low, registries are very poor, information is generic and does

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Reports on the topic "Hotel front office management"

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O’Brien, Tom, Deanna Matsumoto, Diana Sanchez, et al. Southern California Regional Workforce Development Needs Assessment for the Transportation and Supply Chain Industry Sectors. Mineta Transportation Institute, 2020. http://dx.doi.org/10.31979/mti.2020.1921.

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COVID-19 brought the public’s attention to the critical value of transportation and supply chain workers as lifelines to access food and other supplies. This report examines essential job skills required of the middle-skill workforce (workers with more than a high school degree, but less than a four-year college degree). Many of these middle-skill transportation and supply chain jobs are what the Federal Reserve Bank defines as “opportunity occupations” -- jobs that pay above median wages and can be accessible to those without a four-year college degree. This report lays out the complex landsc

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