Relevant bibliographies by topics / Hotel housekeeping

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Hotel housekeeping'

Author: Grafiati
Published: 4 June 2021
Last updated: 27 February 2023

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Journal articles on the topic "Hotel housekeeping"

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Choy, Monica, Justin Cheng, and Karl Yu. "Evaluating the environmental sustainability strategies of the housekeeping department: the case of an international hotel chain in Hong Kong, China." Tourism Critiques: Practice and Theory 2, no. 1 (May 5, 2021): 115–32. http://dx.doi.org/10.1108/trc-01-2021-0001.

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Purpose The purpose of this paper is to use the case of an international luxury hotel chain in Hong Kong to illustrate general environmentally-friendly practices in housekeeping. Six in-depth interviews were conducted with the housekeeping department staff to evaluate the effectiveness of the Hotel’s environmental sustainability practices by analysing their benefits and limitations. Results reveal that all informants acknowledged the environmental sustainability strategies adopted by the Hotel, which can benefit stakeholders. Despite multiple green practices in hotel housekeeping, several strategies may not be as significant as expected with misaligned expectations from the management and the actual practices may create excessive workload for frontline room attendants with a lack of policy enforcement and supportive policies. Therefore, hotels should keep a mutual communication between the management and frontline employees prior to conducting environmentally- and employee-friendly practices. Given the labour-intensive nature of the hotel industry, the housekeeping department should ensure employment equality policy is in place with adequate environmentally friendly support for employees.
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Wood, Donald F., Patrick J. Moreo, and Gail Sammons. "Hotel Housekeeping Operational Audit." International Journal of Hospitality & Tourism Administration 6, no. 3 (November 29, 2005): 1–10. http://dx.doi.org/10.1300/j149v06n03_01.

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Singh, Dilbag, and Amandeep. "MOTIVES FOR SELECTING HOUSEKEEPING DEPARTMENT AS A CAREER- A STUDY OF SELECTED HOTELS OF NORTH INDIA." International Journal of Research -GRANTHAALAYAH 5, no. 7 (July 31, 2017): 309–14. http://dx.doi.org/10.29121/granthaalayah.v5.i7.2017.2137.

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Hotel Industry around the world is a marginal revenue generator which provides comfortable and luxurious services from lodging, food, entertainment, business and leisure needs to the individuals at any given moment. Out of all the departments which run the hotels, Housekeeping has been always stayed back of the house and performed to its never ending duties 24x7x365 in pursuit of providing clean, hygienic, fresh environment and comfort to every individual stepping into the hotel. A hotel may be a budget or a 5 star categorized one but nothing sends a stronger message than cleanliness in a hospitality operation and that’s always maintained by the housekeeping department. Like any other department housekeeping also offers and individual to make a successful career and achieve different heights in the management up to the level of General Manager. As the job opportunities increases in hotels, and housekeeping department being the largest employer alone department wise as stated in a report by National Skill Development Corporation 2012, it is definitely a great time for employees who wish to advance their career or choose housekeeping as their career choice. The purpose of this paper is to examine the motives and factors that influence the employee engagement in housekeeping department. Four independent variables have been identified as the factors that are going to be tested in this research which will provide us with essential data on different motives.
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M. Febriyan Pratama and Dyah Palupiningtyas. "Planning dan Kualitas Pelayanan Departement Housekeeping Terhadap Kepuasan Tamu di Hotel." Gemawisata: Jurnal Ilmiah Pariwisata 17, no. 3 (September 2, 2021): 180–88. http://dx.doi.org/10.56910/gemawisata.v17i3.183.

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Planning & Kualitas pelayanan Departement Housekeeping terhadap kepuasan tamu di Hotel Nirwana Pekalongan. Penelitian ini dilakukan di Hotel Nirwana Pekalongan. Terdapat beberapa faktor yang dapat menunjang kepuasan tamu, salah satunya yaitu pelayanan department housekeeping. Penelitian ini bertujuan untuk memberikan alternatif dalam memecahkan masalah yang berhubungan dengan housekeeping departement di Hotel Nirwana Pekalongan. Penelitian ini dilakukan dengan penelitian bermetode kualitatif deskriptif. Teknik pengumpulan data menggunakan metode wawancara dengan memperoleh data dan fakta yang diperlukan, observasi, dan studi dokumentasi. Peneliti menggunakan responden sebanyak 13 orang, dengan rincian 10 responden tamu, 1 responden executive housekeeper, 1 responden housekeeping supervisor, dan 1 responden assistant front office manager. Dari hasil penelitian ini dibahas beberapa faktor yang dapat housekeeping berikan untuk menunjang kenyamanan dan kepuasan tamu saat tinggal di Hotel Nirwana pekalongan. Karena housekeeping department memiliki peranan besar, tidak hanya dalam kenyamanan dan kepuasan.
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Natalia, Deasy Chrisnia, and Alivia Saskia Puspaningrum. "APLIKASI HOUSEKEEPING HOTEL BERBASIS WEBSITE." VOK@SINDO : Jurnal Ilmu-Ilmu Terapan dan Hasil Karya Nyata 9, no. 2 (March 2, 2022): 1. http://dx.doi.org/10.21776/ub.vokasindo.2021.009.2.1.

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<p>Departemen Housekeeping merupakan salah satu bagian yang ada di dalam hotel yang menangani hal-hal yang berkaitan dengan keindahan, kerapian, kebersihan, kelengkapan, dan kesehatan seluruh kamar, juga termasuk area-area umum lainnya, dengan tujuan agar seluruh tamu maupun karyawan dapat merasa nyaman dan aman berada di dalam hotel. Departemen ini memiliki hubungan dengan seluruh departemen yang lain. Setelah melakukan observasi dan wawancara didapatkan permasalahan yaitu, koordinasi antar departemen masih dilakukan secara manual sehingga data memiliki kerentanan yang tinggi dalam terjadinya kehilangan. Berdasarkan hal tersebut, maka aplikasi housekeeping berbasis website ini dibuat untuk memudahkan Departemen Housekeeping dalam menjalankan kinerjanya serta penyaluran koordinasi terhadap departemen lain, yang dikhususkan untuk departemen front office serta departemen logistik.</p>
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Seh Tah, Irene, and Awo Kyemenua Darko. "Investigating the Effectiveness of Branding on Customer Loyalty in Some Selected Hotels in Accra, Ghana." Global Journal of Educational Studies 4, no. 2 (December 21, 2018): 38. http://dx.doi.org/10.5296/gjes.v4i2.13576.

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The study investigated the effectiveness of branding on customer loyalty in some selected hotels in Accra. In all, 250 questionnaires were administered to the customers and 200 representing 80% were retrieved. Five selected hotels in Accra were used for the research. The study revealed that some hotels apply branding strategies in selling their products while others do not. This was attributed to the fact that managers of those hotels are unaware of the benefits of effective branding strategies. The study also revealed that services that attract customers most to a hotel include front office, food and beverage and housekeeping. From management perspective, it was realized that 40% of customers mostly patronize housekeeping services and 40% also patronize food and beverage services mostly. Finally the study found that, factors such as trust, commitment, high quality services, customer satisfaction and reward programmes influence customer loyalty in the hotel industry. Customer satisfaction appeared to be the major factor that influences customer loyalty in hotels. Hotel managers and employees should therefore maintain a friendly relationship with customers and customer’s needs should constantly be met as this could help to make customers highly satisfied.
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Ni Kadek Anik Evryastuti, I Gusti Agung Mas Krisna Komala Sari, I Ketut Suarja, I Ketut Suja, and Ni Made Sudarmini. "Cleanliness, Health, Safety, and Environment Sustainability (CHSE) Implementation in Housekeeping Department." International Journal of Travel, Hospitality and Events 1, no. 1 (April 1, 2022): 37–53. http://dx.doi.org/10.56743/ijothe.v1i1.6.

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ABSTRACT Purpose: This study was conducted to determine the application of SOP (standard operating procedures) in the Housekeeping Department before the Covid-19 pandemic and after being certified CHSE (cleanliness, health, safety, and environmental sustainability at the Renaissance Bali Uluwatu Resort & Spa Hotel, Bali, Indonesia. Research methods: The study uses a qualitative descriptive method using narrative analysis of data sources. The interviews and the informants are addressed were executive housekeepers, housekeeping supervisors, and housekeeping staff at the Renaissance Bali Uluwatu Resort & Spa Hotel. Results and discussion: There was a significant difference between the application of SOP in the Housekeeping Department (room attendant, public area attendant, and laundry station) before the covid-19 pandemic and after being certified CHSE at the Renaissance Bali Uluwatu Resort & Spa Hotel. Implication: There are significant differences in the application of SOP at the Renaissance Bali Uluwatu Resort & Spa Hotel after being certified CHSE in the room. Keywords: standard operating procedures, CHSE, housekeeping department.
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Wahyu, Niken Utami, Mulyati, and Maya Oktaviani. "Pengaruh Kualitas Pelayanan Housekeeping Department Terhadap Tingkat Kepuasan Tamu Menginap Di Hotel Santika Premiere Harapan Indah Bekasi." Journal of Mandalika Review 1, no. 2 (August 2, 2022): 24–29. http://dx.doi.org/10.55701/mandalika.v1i2.35.

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This study aims to determine the Influence of the Quality of Service of the Housekeeping Department To the Satisfaction Level of the Guests Staying at Hotel Santika Premiere Harapan Indah Bekasi. Data collection method survey approach with correlational. The population in this study is a hotel with a total sample of 80 respondents consisting of male and female. Determination of the sample in this study using the slovin formula with data collection Techniques using a questionnaire (questionnaire) quality of service of the housekeeping department and the level of satisfaction of the guests. Hypothesis test data were analyzed by simple linear regression. The results of the calculation of the correlation coefficient values obtained rhitung is by 0,673> rtabel is of 0.220, it can be concluded that there is a correlation between the variables of service quality and guest satisfaction. The next known value Sig. (2-talled) between service quality and guest satisfaction is of 0.000 < 0.05, which means there is a significant correlation between the quality of service of the housekeeping department with the level of satisfaction of the guests staying at Hotel Santika Premiere Harapan Indah Bekasi. Implications the results of this study that there is a positive relationship between the quality of service of the Housekeeping Department to the satisfaction level of the guests staying at Hotel Santika Premiere Harapan Indah Bekasi. The application of quality Housekeeping service can provide a strong influence on the satisfaction of the guests staying at the hotel that the implementation of the duties and responsibilities of Housekeeping Department in Hotel Santika Premiere Harapan Indah Bekasi implemented properly and done with attention to standard operating pocedur (SOP).
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Maharani, Ni Putu Diah Sri, I. Gusti Ayu Putu Wita Indrayani, and Ni Desak Made Santi Diwyarthi. "Pengaruh Gaya Kepemimpinan terhadap Motivasi Kerja Karyawan Departemen Housekeeping di Hotel A Ubud." Jurnal Bisnis Hospitaliti 10, no. 1 (June 25, 2021): 1–12. http://dx.doi.org/10.52352/jbh.v10i1.451.

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The competition in this industry has become extremely tight as the number of star and non-star hotels in Bali increased in 2019, reaching 4,323 hotels. The goal of this study was to examine the impact of the leadership style on the work motivation of employees in the Hotel A Ubud's Housekeeping Department. The participants in this study were all employees of the Hotel A Ubud's Housekeeping Department. In this study, a saturated sample or census technique was used for sampling. In this study, simple regression analysis was used for data analysis. The analysis results show that leadership style has a positive and significant effect on employee work motivation. As a result, the better the application of a leadership style in a company, the higher the work motivation. The findings of this study have implications for the development of hotel policies aimed at increasing employee work motivation by paying attention to the leader's style and character while leading his subordinates. However, it is expected that future research will examine the effect of these two variables on a broader scope using a longitudinal approach, so that the research results can be generalized.
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Satria Nurhidayat, Dhanin. "Analysis Of Leadership Style Application And Motivation By Managers In Improving Housekeeping Employees Performance At Bumi Senyiur Hotel Samarinda." Jurnal Syntax Fusion 2, no. 03 (March 20, 2022): 520–28. http://dx.doi.org/10.54543/fusion.v2i03.187.

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Hotel Bumi Senyiur Samarinda is one of the 5 star hotels in Samarinda. The right leadership style and motivation can influence employees so that they can improve employee performance adequately. This study aims to determine the application of leadership styles and motivation by housekeeping managers in improving employee performance at the Bumi Senyiur Hotel. The object of this research is Bumi Senyiur Hotel. This study uses qualitative descriptive research by conducting a series of data collection in the form of interviews, observations, and documentation so that the results will be quite clear. The results of this qualitative descriptive study are the leadership style used by housekeeping managers at the Bumi Senyiur Hotel using a paternalistic leadership style, where a leader will make decisions according to deliberation but the decision remains absolute in the hands of a leader and a manager also embraces employees like a father. The motivation used is positive motivation and the method used is the direct motivation method where employees will get rewards and facilities in order to support work. So that the leadership style and motivation applied by the manager really results in good employee performance
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Dissertations / Theses on the topic "Hotel housekeeping"

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Smith, Natalie Daniels. "The identification of criteria essential for the promotion of housekeepers : a pilot study /." Online version of thesis, 1992. http://hdl.handle.net/1850/10865.

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Tembi, Monica Nyamusa. "Employee turnover : housekeeping department of Rochester hotels /." Online version of thesis, 1991. http://hdl.handle.net/1850/10716.

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Zanette, Fernanda Germano Corrêa. "Procedimento operacional padrão de governança e sustentabilidade em hotelaria." reponame:Repositório Institucional da UCS, 2010. https://repositorio.ucs.br/handle/11338/636.

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Ao contrário da idéia do senso comum, a camareira é a protagonista e não coadjuvante do sistema organizacional da hospitalidade e do turismo, pois ela é a principal atriz da governança em hotelaria. Em um cenário mundial de dramáticos problemas ambientais, decorrentes do crescimento econômico, em cujo contexto se inserem o turismo e a hotelaria, o papel desta profissional, na gestão ambiental sustentável em meios de hospedagem, torna-se fundamental. O objetivo geral do estudo é analisar a implementação de um Procedimento Operacional Padrão (POP) no setor de governança, que reduza os impactos ambientais em um meio de hospedagem na cidade de Rio Grande (RS). Os objetivos específicos são: a) identificar as ações ambientais provenientes da implantação do Procedimento Operacional Padrão (POP) dos colaboradores do setor de governança; b) estudar a eficácia da implementação de um Procedimento Operacional Padrão no setor de governança com base no conceito de educação ambiental. As variáveis analisadas foram: água, energia, resíduos, política ambiental e fornecedores. Inicialmente, o empreendimento foi analisado por meio de entrevista com o principal gestor e com aplicação de instrumento de observação direta. A pesquisa de campo foi realizada no período de outubro de 2009 a fevereiro de 2010. O diagnóstico foi realizado por meio da comparação das ações no hotel, anteriormente e posteriormente à implementação do Procedimento Operacional Padrão de governança. Constatou-se que o empreendimento já mantinha uma relação comercial com fornecedores certificados ambientalmente. A análise dos resultados permite concluir que, com o procedimento operacional de governança, houve redução de consumo de energia e de água, redução de geração de resíduos. Recomenda-se que os gestores implantem uma política de gestão ambiental no meio de hospedagem e mantenham o programa de valorização dos profissionais do setor de governança.
Submitted by Marcelo Teixeira (mvteixeira@ucs.br) on 2014-06-06T13:09:42Z No. of bitstreams: 1 Dissertacao Fernanda G C Zanette.pdf: 4201931 bytes, checksum: 121f561b3af014edf41789b2eb3f93be (MD5)
Made available in DSpace on 2014-06-06T13:09:42Z (GMT). No. of bitstreams: 1 Dissertacao Fernanda G C Zanette.pdf: 4201931 bytes, checksum: 121f561b3af014edf41789b2eb3f93be (MD5)
Universidade de Caxias do Sul
Unlike the idea of common sense, the maid is the protagonist and not supportive of the organizational system of hospitality and tourism, as it is the leading actress of housekeeping in hotel management. In a dramatic scenario of global environmental problems, resulting from economic growth, in the context of which fall within tourism and hotel managment, the role of this professional, in sustainable environmental management in lodging facilities, becomes essential. The overall objective of the study is to analyze the implementation of a Standard Operating Procedure (SOP) in the housekeeping sector, which reduce environmental impacts in a way of lodging, in Rio Grande (RS) city. The specific objectives are: a) identify the environmental actions from the implementation of Standard Operating Procedure (SOP) of employees in the housekeeping sector, b) study the effectiveness of implementing a standard operating procedure in the housekeeping sector based on the concept of education environment. The variables analysed were: water, energy, waste, environmental policy and suppliers. Initially, the project was analysed through interviews with the main manager and application of instrument of direct observation. The fieldwork was conducted between October 2009 and February 2010. The diagnosis was made by comparing the hotel shares before and after the implementation of the standard operating procedure of housekeeping. It was found that the project already had a business relationship with environmentally certified suppliers. The results analysis allowed to conclude that, with the operating procedure of housekeeping, it had a reduction of energy consumption and water use, reducing waste generation. It is recommended that managers deploy an environmental management policy in the midst of hosting and maintaining the program of valorization of the professional in the housekeeping sector.
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Theresa, Zaina. "An investigation into the high turnover rate in the housekeeping department a case study of an international hotel in Auckland : this dissertation [thesis] is submitted to Auckland University of Technology in partial fulfilment of the degree of Masters in International Hospitality Management, December 2004." Full thesis. Abstract, 2004.

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Major, Teresa Alexandrina Martins Ferreira. "Hotel W Barcelona: style department (housekeeping)." Master's thesis, 2014. http://hdl.handle.net/10400.1/6827.

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Este relatório pretende descrever a experiência proporcionada pelo estágio efetuado no departamento de Style do hotel W Barcelona, enquanto supervisor de housekeeping. Para melhor conseguir definir esta experiência, é feita uma caraterização da entidade de acolhimento, referindo os elementos diferenciadores associados à brand do hotel, assim como aspetos gerais da cadeia hoteleira a que esta está liga. Segue-se uma revisão de literatura onde é explorada a descrição do departamento de alojamento e do subdepartamento de housekeeping. Nesta revisão focam-se as funções dos vários colaboradores pertencentes ao subdepartamento, assim como os variados documentos inerentes ao decorrer da operação. Posteriormente é feita uma descrição da realidade do hotel, ao nível da área de housekeeping: relata-se as funções dos vários elementos do departamento, dando-se especial destaque à função de supervisor de andares. Refere-se quais os procedimentos e relatórios exigidos, durante a operativa do hotel. Comenta-se, também, a implementação de um sistema (REX), que visa melhorar o desempenho deste departamento. Comparando os conceitos obtidos através da revisão da literatura com a realidade do hotel verifica-se que não é fácil implementar grandes inovações, dentro da área do housekeeping, e que a forma de operar não conheceu profundas alterações nos últimos dez anos e conclui-se que este hotel estabeleceu para a operativa, procedimentos estandardizados.
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Chiu, Chung-Peng, and 邱忠本. "Ergonomics Study for Musculoskeletal Injuriesof Hotel Housekeeping Worker." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/98608479405780149352.

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碩士
華梵大學
工業管理學系碩士班
93
Abstract The objective of this research is to evaluate on the musculoskeletal injuries of the hotel housekeeping worker and its risk factors. This research was primarily conducted by self-awareness survey, and it employed operation observation and ergonomics checklist as secondary tool. The results of analysis is studied to establish improvement suggestion and to reduce the chance of the housekeeping worker getting occupational musculoskeletal injuries and diseases. In the survey part of research, a total of 120 questionnaires had sent out among the housekeeping worker in two hotels, and out of 110 returned, 96 were the valid questionnaires and the invalid ones are 14. As to compare the difference, we specially interviewed 32 administrative staffs. The result shown that 83 (86.5%) of the housekeeping worker have mentioned discomfort on various parts of the body, among the parts that were mentioned, 50(52.1%) people mentioned discomfort at the lower back, which was the highest, followed by the knees, which was mentioned by 24 (25.0%), the shoulders, which was mentioned by 21 (21.9%) and the neck, which was mentioned by 14 (14.6%). 22 (68.8%) of the administrative staffs have mentioned discomfort on various parts of the body, among the parts that were mentioned, 11 (34.4%) people mentioned the neck and 11 (34.4%) mentioned right shoulder, which were the highest, followed by the lower back, which was mentioned by 8 (25.0%) and the left shoulder, which was mentioned by 7 (21.9%). Moreover, in the result of this research, the positions, ages, years of working experience of the housekeeping worker and whether they have received injury prevention course and musculoskeletal injuries has significant relation. The result of this research also shows that the type of work and the operation method of the housekeeping worker, discomfort parts and rates of the musculoskeletal injuries are not differentiated by different hotels. However, the musculoskeletal injuries rate and parts of the housekeeping worker and regular administrative staffs are different due to the different type of work. The result of further observation and BRIEF checklist analysis shows that among the high risk parts, the left shoulder (100%) and the back (100%) are the highest, followed by the left shoulder (83.3%), and the rest of them are in the order as followed: left hand/wrist (66.7%), left hand/wrist (50.0%), the neck (16.7%), which shows that shoulders and back, hand/wrist has higher potential danger. The result of BRIEF checklist on the parts of shoulder and back is consistent with the questionnaires, however, on the part of knees, because the result of BRIEF checklist is far lower than the one in the questionnaire, after observation, BRIEF checklist may have underestimated the evaluation on the leg. Generally, the musculoskeletal injuries rate of the housekeeping worker in the hotel industry has exceed the general administrative staffs and the whole industry; While all industries have been implementing automated services, however, the housekeeping operation in the hotel industry is still relying on manpower, and unable to get proper rest, improper way to apply forces and unnatural operational position can easily cause musculoskeletal injuries, which is desperately in need of government, employers and scholars’ attention and improvement. Keywords：hotel, housekeeping worker, musculoskeletal injuries, NMQ, BRIEF.
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Chiang, Chaochun, and 江昭君. "A Simulation Study Of Work Dispatch Of Hotel Housekeeping Staff." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/59021581312807164543.

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碩士
東海大學
餐旅管理學系
100
Room attendants are the first line people to serve hotel guests and their duties are quite labor intensive. Pressures for room attendants arise especially on long weekends or holidays, due to plenty of hotel rooms waiting for reset and guests continuing to arrive. Through literature review and focus group study, this article explores the impact factors of hotel room reset makespan. Via simulation software, SIMUL8, this study constructs a model of hotel housekeeping operations. The model represents the flow from hotel guests arrival, check-in, stay, check-out, and hotel room reset, and conducting two-way ANOVA tests to analyze the effect of the percentages of guest late check-out and the dispatch of room attendants (single vs. double) on hotel room reset makespan. Results show that the percentages of guest late check-out and the dispatch of room attendants caused significant impact, especially for doubled room-attendant dispatch.
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Luo, Shih-Kun, and 羅仕昆. "Applying Fuzzy Multi-Criteria Decision Making to Select Tourist Hotel Housekeeping Runner." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/19822977097918728499.

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碩士
銘傳大學
觀光事業學系碩士在職專班
105
Due to the cross-strait tourism, until the beginning of 2017, the total number of Chinese tourists visiting to Taiwan has seen a tremendous growth which have reaching over 10 million. The increasing demand of hotel facilities has led to the establishment of more tourist hotels, tourist resorts and regular hotels in order to meet the fast expanding market demand. Therefore, this cause a massive personnel demand in the department of human resources and housekeeping services. In this study, we received standard and sub-criteria based on literature review, expert questionnaires and interviews. Three standards: core functions, management functions, professional functions. 12 criteria include: empathy, careful, responsible, diligent and enthusiastic, teamwork, Problem-solving ability, capacity management capacity, communication and coordination, house inspection, cleaning and finishing, the establishment of customer habits, reception services. The Through the empirical analysis, select the best choice for the staff. Fuzzy multi-criteria decision-making is applied to compare weights and figures. The triangular fuzzy number of the fuzzy multi-criteria decision-making is used to analyze the “importance” and “appropriateness” of the linguistic variables in order to obtain the importance and weight of each sub-criteria. Finally, through integration, we derive a fuzzy overall decision-making, and with the application of Dr. Chen Yaw-Chu’s fuzzy multi-criteria decision-making ranking method, Can determine the best candidates for a case company.
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Lin, Chun-fei, and 林純妃. "A study on tourism-related graduated students'' hotel internship experience in housekeeping department." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/j43dt4.

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碩士
國立中山大學
人力資源管理研究所
106
This study of the internship internship in the industry when the feelings of the most internship in the future after the practice of the rope to give advice. The main contents of this discussion; experience and experience in the work of the room, including internship, internship, internship
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Barbosa, Raúl do Carmo Rodrigues Teixeira. "Relatório de Estágio: Júpiter Lisboa Hotel." Master's thesis, 2019. http://hdl.handle.net/10400.26/28533.

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presente relatório tem como referência o estágio realizado entre Setembro e Outubro de 2018 no Júpiter Lisboa Hotel, com o propósito de obtenção do Grau de Mestre em Gestão do Turismo e Hotelaria pela Universidade Europeia. São revistas as áreas de Turismo e Hotelaria, sendo apresentado o Grupo Hoteleiro e o Hotel. O estágio decorreu sob supervisão do Front Office Manager Diogo Nunes e o Governante Geral António Mateus, visando a integração nas equipas de Recepção e Housekeeping, respectivamente, assim como a realização das tarefas diárias afetas a estes dois departamentos. O relatório está dividido em seis capítulos: no primeiro analisa-se o panorama Turístico e Hoteleiro nacional e internacional. No segundo apresenta-se o Grupo Hoteleiro e o Hotel. Seguidamente são descritas as actividades e funções realizadas durante o estágio. No quarto capítulo apresenta-se uma proposta de valor com o intuito de melhorar a operação do hotel. Por fim, relacionam-se as funções desempenhadas no estágio com as unidades curriculares do curso de Mestrado e apresentam-se conclusões finais.
The following report is based on the internship occurring between September and October 2018 on Júpiter Lisboa Hotel, with the purpose of obtaining a Master Degree in Tourism and Hotel Management by the Universidade Europeia. In this paper Tourism and Hospitality are reviewed. The Hotel and Hotel Group are also presented. The internship occurred under the supervision of the Front Office Manager Diogo Nunes and General Housekeeper António Mateus, with the aim of integration in the teams of Reception and Housekeeping, respectively, as well as taking part in the daily tasks pertaining to these two departments. This report is divided in six chapters: firstly the Tourism and Hospitality panorama are analyzed nationally and internationally. Secondly the Hotel and Hotel group are presented. Afterwards the activities and tasks developed during the internship are described. On the fourth chapter a value proposition is presented based on suggestions which may enhance the success of the hotel. Finally, the activities developed during the internship are related to the curricular subjects of the Master Degree course and final conclusions are presented.
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Books on the topic "Hotel housekeeping"

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Margaret, Lennox, ed. Hotel, hostel and hospital housekeeping. 5th ed. London: book power, 1988.

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Branson, Joan C. Hotel, hostel and hospital housekeeping. 5th ed. London: Edward Arnold, 1988.

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Wittemann, Ad. Hotel housekeeping runner. Las Vegas, NV: Camelot Consultants, 1989.

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Smritee, Raghubalan, ed. Hotel housekeeping: Operations and management. 2nd ed. New Delhi: Oxford University Press, 2009.

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J, Martin Robert. Professional management of housekeeping operations. New York: Wiley, 1986.

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Professional management of housekeeping operations. 3rd ed. New York: Wiley, 1998.

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A, Jones Thomas J., ed. Professional management of housekeeping operations. 2nd ed. New York: Wiley, 1992.

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Casado, Matt A. Housekeeping management. 2nd ed. Hoboken, N.J: John Wiley & Sons, 2012.

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Andrews, Sudhir. Hotel housekeeping: Training manual. New Delhi: Tata McGraw-Hill, 1985.

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Georgina, Tucker, and Scoviak-Lerner Mary, eds. The professional housekeeper. 4th ed. New York: J. Wiley, 1999.

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Book chapters on the topic "Hotel housekeeping"

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Wood, Roy C. "Housekeeping and related accommodation services." In Hotel Accommodation Management, 70–82. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-6.

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Oliveira, Irina, and Vitor Ambrósio. "12 Sexual Harassment in the Hotel Housekeeping Department." In Sex in Tourism, 213–22. Multilingual Matters, 2021. http://dx.doi.org/10.21832/9781845418601-015.

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Conference papers on the topic "Hotel housekeeping"

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Rohaeni, Neni, Shofa Fithriturrohmi Yusuf, Yoyoh Jubaedah, and Moni Sunarsih. "The Analysis of Hotel Linen Cleaning Standard in Housekeeping Department." In 6th UPI International Conference on TVET 2020 (TVET 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210203.130.

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Višković, Karmela, Dora Rašan, and Denis Prevolšek. "CONTENT ANALYSIS OF TRIPADVISOR ONLINE REVIEWS: THE CASE OF VALAMAR RIVIERA HOTELS IN DUBROVNIK." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.20.

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Abstract:
Purpose - From its foundation until today, Valamar Riviera hotels are one of the leaders in the Croatian hotel industry. Their strong positioning on the market is recognized throughout Europe, and this is particularly visible through the high ratings of former guests on social networks. Online reviews have become an excellent source for capturing the entire experience, which is why potential guests looking for accommodation are increasingly inclined to search platforms such as Tripadvisor for past experiences of previous guests. Based on the above, the purpose of this research was to gain insight into the factors that influence the overall experience of the guests of the Valamar Riviera Hotel. Methodology - For the purpose of this research, online reviews of three Dubrovnik’s Valamar Riviera hotels were analyzed. Online reviews were scraped from the Tripadvisor platform with the help of the ParseHub software for the period from January 1, 2020 to July 1, 2022, after which a sentimental analysis was performed on a sample of 261 online reviews. Based on the results of the sentimental analysis according to factors and connotation, a cause-and-effect diagram was created. Findings - Obtained empirical results indicate that positive comments from former hotel guests are leading for all three samples. Such results were expected; given that these are hotels that won the Tripadvisor Excellence Award. Former guests of Dubrovnik’s Valamar Riviera hotels who wrote online reviews on Tripadvisor about their experience staying at the hotel are mostly women from abroad. Through the sentiment analysis, “Housekeeping” was determined as the most important factor of the overall hotel experience. On the other hand, the largest share of negative particles was determined for the „Other hotel services“, therefore this factor has the greatest negative impact on the eWoM of hotel guests. Contribution - This research contributes to reducing the existing gaps in the literature on hotel experience, by identifying factors that have a negative impact on the eWoM of hotel guests. The findings of this study also provide practical implications based on which hoteliers can improve their strengths and weaknesses in the existing elements of the hotel offer.
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"Customer Satisfaction with Luxury Hotel in Bangkok: The Influence of Housekeeping Services Quality." In 20th Annual European Real Estate Society Conference: ERES Conference 2013. ÖKK-Editions, Vienna, 2013. http://dx.doi.org/10.15396/eres2013_296.

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Tiwari, Akshita, Malini Singh, and Ashish Dahiya. "A study on the effect of Technological Innovation on Outsourcing in the Hotel Housekeeping Department." In 2022 International Mobile and Embedded Technology Conference (MECON). IEEE, 2022. http://dx.doi.org/10.1109/mecon53876.2022.9752122.

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Suryono Djunaid, Ika. "The Analysis of Load and Need Factor for Roomboy at Housekeeping Department New Idola Hotel Jakarta." In International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/ictgtd-16.2017.22.

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Zreiqat, Majed. "Comparison of Grip Force at the Hand–Handle Interface during the Use of Hotel Housekeeping Spray Bottles." In 33rd Annual International Occupational Ergonomics and Safety Conference. International Society for Occupational Ergonomics and Safety, 2021. http://dx.doi.org/10.47461/isoes.2021_053.

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Yusuf, M., and N. K. Irwanti. "Implementation of 5S in the Pantry Housekeeping of Hotels to Increase Work Productivity." In Proceedings of the First International Conference on Economics, Business and Social Humanities, ICONEBS 2020, November 4-5, 2020, Madiun, Indonesia. EAI, 2021. http://dx.doi.org/10.4108/eai.4-11-2020.2304557.

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Reports on the topic "Hotel housekeeping"

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Cobanoglu, Cihan, Olena Ciftci, Katerina Berezina, and Faizan Ali. Gradebook for cleanliness in hotels: An analysis of housekeeping costs and hotel cleanliness as perceived by guests. University of South Florida M3 Publishing, 2020. http://dx.doi.org/10.5038/m3-htir.002.

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