To see the other types of publications on this topic, follow the link: Hotel housekeeping.
Journal articles on the topic 'Hotel housekeeping'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 journal articles for your research on the topic 'Hotel housekeeping.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.
1
Choy, Monica, Justin Cheng, and Karl Yu. "Evaluating the environmental sustainability strategies of the housekeeping department: the case of an international hotel chain in Hong Kong, China." Tourism Critiques: Practice and Theory 2, no. 1 (May 5, 2021): 115–32. http://dx.doi.org/10.1108/trc-01-2021-0001.
Full textAbstract:
Purpose The purpose of this paper is to use the case of an international luxury hotel chain in Hong Kong to illustrate general environmentally-friendly practices in housekeeping. Six in-depth interviews were conducted with the housekeeping department staff to evaluate the effectiveness of the Hotel’s environmental sustainability practices by analysing their benefits and limitations. Results reveal that all informants acknowledged the environmental sustainability strategies adopted by the Hotel, which can benefit stakeholders. Despite multiple green practices in hotel housekeeping, several strategies may not be as significant as expected with misaligned expectations from the management and the actual practices may create excessive workload for frontline room attendants with a lack of policy enforcement and supportive policies. Therefore, hotels should keep a mutual communication between the management and frontline employees prior to conducting environmentally- and employee-friendly practices. Given the labour-intensive nature of the hotel industry, the housekeeping department should ensure employment equality policy is in place with adequate environmentally friendly support for employees.
2
Wood, Donald F., Patrick J. Moreo, and Gail Sammons. "Hotel Housekeeping Operational Audit." International Journal of Hospitality & Tourism Administration 6, no. 3 (November 29, 2005): 1–10. http://dx.doi.org/10.1300/j149v06n03_01.
Full text
3
Singh, Dilbag, and Amandeep. "MOTIVES FOR SELECTING HOUSEKEEPING DEPARTMENT AS A CAREER- A STUDY OF SELECTED HOTELS OF NORTH INDIA." International Journal of Research -GRANTHAALAYAH 5, no. 7 (July 31, 2017): 309–14. http://dx.doi.org/10.29121/granthaalayah.v5.i7.2017.2137.
Full textAbstract:
Hotel Industry around the world is a marginal revenue generator which provides comfortable and luxurious services from lodging, food, entertainment, business and leisure needs to the individuals at any given moment. Out of all the departments which run the hotels, Housekeeping has been always stayed back of the house and performed to its never ending duties 24x7x365 in pursuit of providing clean, hygienic, fresh environment and comfort to every individual stepping into the hotel. A hotel may be a budget or a 5 star categorized one but nothing sends a stronger message than cleanliness in a hospitality operation and that’s always maintained by the housekeeping department. Like any other department housekeeping also offers and individual to make a successful career and achieve different heights in the management up to the level of General Manager. As the job opportunities increases in hotels, and housekeeping department being the largest employer alone department wise as stated in a report by National Skill Development Corporation 2012, it is definitely a great time for employees who wish to advance their career or choose housekeeping as their career choice.
The purpose of this paper is to examine the motives and factors that influence the employee engagement in housekeeping department. Four independent variables have been identified as the factors that are going to be tested in this research which will provide us with essential data on different motives.
4
M. Febriyan Pratama and Dyah Palupiningtyas. "Planning dan Kualitas Pelayanan Departement Housekeeping Terhadap Kepuasan Tamu di Hotel." Gemawisata: Jurnal Ilmiah Pariwisata 17, no. 3 (September 2, 2021): 180–88. http://dx.doi.org/10.56910/gemawisata.v17i3.183.
Full textAbstract:
Planning & Kualitas pelayanan Departement Housekeeping terhadap kepuasan tamu di Hotel Nirwana Pekalongan. Penelitian ini dilakukan di Hotel Nirwana Pekalongan. Terdapat beberapa faktor yang dapat menunjang kepuasan tamu, salah satunya yaitu pelayanan department housekeeping. Penelitian ini bertujuan untuk memberikan alternatif dalam memecahkan masalah yang berhubungan dengan housekeeping departement di Hotel Nirwana Pekalongan. Penelitian ini dilakukan dengan penelitian bermetode kualitatif deskriptif. Teknik pengumpulan data menggunakan metode wawancara dengan memperoleh data dan fakta yang diperlukan, observasi, dan studi dokumentasi. Peneliti menggunakan responden sebanyak 13 orang, dengan rincian 10 responden tamu, 1 responden executive housekeeper, 1 responden housekeeping supervisor, dan 1 responden assistant front office manager. Dari hasil penelitian ini dibahas beberapa faktor yang dapat housekeeping berikan untuk menunjang kenyamanan dan kepuasan tamu saat tinggal di Hotel Nirwana pekalongan. Karena housekeeping department memiliki peranan besar, tidak hanya dalam kenyamanan dan kepuasan.
5
Natalia, Deasy Chrisnia, and Alivia Saskia Puspaningrum. "APLIKASI HOUSEKEEPING HOTEL BERBASIS WEBSITE." VOK@SINDO : Jurnal Ilmu-Ilmu Terapan dan Hasil Karya Nyata 9, no. 2 (March 2, 2022): 1. http://dx.doi.org/10.21776/ub.vokasindo.2021.009.2.1.
Full textAbstract:
<p>Departemen Housekeeping merupakan salah satu bagian yang ada di dalam hotel yang menangani hal-hal yang berkaitan dengan keindahan, kerapian, kebersihan, kelengkapan, dan kesehatan seluruh kamar, juga termasuk area-area umum lainnya, dengan tujuan agar seluruh tamu maupun karyawan dapat merasa nyaman dan aman berada di dalam hotel. Departemen ini memiliki hubungan dengan seluruh departemen yang lain. Setelah melakukan observasi dan wawancara didapatkan permasalahan yaitu, koordinasi antar departemen masih dilakukan secara manual sehingga data memiliki kerentanan yang tinggi dalam terjadinya kehilangan. Berdasarkan hal tersebut, maka aplikasi housekeeping berbasis website ini dibuat untuk memudahkan Departemen Housekeeping dalam menjalankan kinerjanya serta penyaluran koordinasi terhadap departemen lain, yang dikhususkan untuk departemen front office serta departemen logistik.</p>
6
Seh Tah, Irene, and Awo Kyemenua Darko. "Investigating the Effectiveness of Branding on Customer Loyalty in Some Selected Hotels in Accra, Ghana." Global Journal of Educational Studies 4, no. 2 (December 21, 2018): 38. http://dx.doi.org/10.5296/gjes.v4i2.13576.
Full textAbstract:
The study investigated the effectiveness of branding on customer loyalty in some selected hotels in Accra. In all, 250 questionnaires were administered to the customers and 200 representing 80% were retrieved. Five selected hotels in Accra were used for the research. The study revealed that some hotels apply branding strategies in selling their products while others do not. This was attributed to the fact that managers of those hotels are unaware of the benefits of effective branding strategies. The study also revealed that services that attract customers most to a hotel include front office, food and beverage and housekeeping. From management perspective, it was realized that 40% of customers mostly patronize housekeeping services and 40% also patronize food and beverage services mostly. Finally the study found that, factors such as trust, commitment, high quality services, customer satisfaction and reward programmes influence customer loyalty in the hotel industry. Customer satisfaction appeared to be the major factor that influences customer loyalty in hotels. Hotel managers and employees should therefore maintain a friendly relationship with customers and customer’s needs should constantly be met as this could help to make customers highly satisfied.
7
Ni Kadek Anik Evryastuti, I Gusti Agung Mas Krisna Komala Sari, I Ketut Suarja, I Ketut Suja, and Ni Made Sudarmini. "Cleanliness, Health, Safety, and Environment Sustainability (CHSE) Implementation in Housekeeping Department." International Journal of Travel, Hospitality and Events 1, no. 1 (April 1, 2022): 37–53. http://dx.doi.org/10.56743/ijothe.v1i1.6.
Full textAbstract:
ABSTRACT
Purpose: This study was conducted to determine the application of SOP (standard operating procedures) in the Housekeeping Department before the Covid-19 pandemic and after being certified CHSE (cleanliness, health, safety, and environmental sustainability at the Renaissance Bali Uluwatu Resort & Spa Hotel, Bali, Indonesia.
Research methods: The study uses a qualitative descriptive method using narrative analysis of data sources. The interviews and the informants are addressed were executive housekeepers, housekeeping supervisors, and housekeeping staff at the Renaissance Bali Uluwatu Resort & Spa Hotel.
Results and discussion: There was a significant difference between the application of SOP in the Housekeeping Department (room attendant, public area attendant, and laundry station) before the covid-19 pandemic and after being certified CHSE at the Renaissance Bali Uluwatu Resort & Spa Hotel.
Implication: There are significant differences in the application of SOP at the Renaissance Bali Uluwatu Resort & Spa Hotel after being certified CHSE in the room.
Keywords: standard operating procedures, CHSE, housekeeping department.
8
Wahyu, Niken Utami, Mulyati, and Maya Oktaviani. "Pengaruh Kualitas Pelayanan Housekeeping Department Terhadap Tingkat Kepuasan Tamu Menginap Di Hotel Santika Premiere Harapan Indah Bekasi." Journal of Mandalika Review 1, no. 2 (August 2, 2022): 24–29. http://dx.doi.org/10.55701/mandalika.v1i2.35.
Full textAbstract:
This study aims to determine the Influence of the Quality of Service of the Housekeeping Department To the Satisfaction Level of the Guests Staying at Hotel Santika Premiere Harapan Indah Bekasi. Data collection method survey approach with correlational. The population in this study is a hotel with a total sample of 80 respondents consisting of male and female. Determination of the sample in this study using the slovin formula with data collection Techniques using a questionnaire (questionnaire) quality of service of the housekeeping department and the level of satisfaction of the guests. Hypothesis test data were analyzed by simple linear regression. The results of the calculation of the correlation coefficient values obtained rhitung is by 0,673> rtabel is of 0.220, it can be concluded that there is a correlation between the variables of service quality and guest satisfaction. The next known value Sig. (2-talled) between service quality and guest satisfaction is of 0.000 < 0.05, which means there is a significant correlation between the quality of service of the housekeeping department with the level of satisfaction of the guests staying at Hotel Santika Premiere Harapan Indah Bekasi. Implications the results of this study that there is a positive relationship between the quality of service of the Housekeeping Department to the satisfaction level of the guests staying at Hotel Santika Premiere Harapan Indah Bekasi. The application of quality Housekeeping service can provide a strong influence on the satisfaction of the guests staying at the hotel that the implementation of the duties and responsibilities of Housekeeping Department in Hotel Santika Premiere Harapan Indah Bekasi implemented properly and done with attention to standard operating pocedur (SOP).
9
Maharani, Ni Putu Diah Sri, I. Gusti Ayu Putu Wita Indrayani, and Ni Desak Made Santi Diwyarthi. "Pengaruh Gaya Kepemimpinan terhadap Motivasi Kerja Karyawan Departemen Housekeeping di Hotel A Ubud." Jurnal Bisnis Hospitaliti 10, no. 1 (June 25, 2021): 1–12. http://dx.doi.org/10.52352/jbh.v10i1.451.
Full textAbstract:
The competition in this industry has become extremely tight as the number of star and non-star hotels in Bali increased in 2019, reaching 4,323 hotels. The goal of this study was to examine the impact of the leadership style on the work motivation of employees in the Hotel A Ubud's Housekeeping Department. The participants in this study were all employees of the Hotel A Ubud's Housekeeping Department. In this study, a saturated sample or census technique was used for sampling. In this study, simple regression analysis was used for data analysis. The analysis results show that leadership style has a positive and significant effect on employee work motivation. As a result, the better the application of a leadership style in a company, the higher the work motivation. The findings of this study have implications for the development of hotel policies aimed at increasing employee work motivation by paying attention to the leader's style and character while leading his subordinates. However, it is expected that future research will examine the effect of these two variables on a broader scope using a longitudinal approach, so that the research results can be generalized.
10
Satria Nurhidayat, Dhanin. "Analysis Of Leadership Style Application And Motivation By Managers In Improving Housekeeping Employees Performance At Bumi Senyiur Hotel Samarinda." Jurnal Syntax Fusion 2, no. 03 (March 20, 2022): 520–28. http://dx.doi.org/10.54543/fusion.v2i03.187.
Full textAbstract:
Hotel Bumi Senyiur Samarinda is one of the 5 star hotels in Samarinda. The right leadership style and motivation can influence employees so that they can improve employee performance adequately. This study aims to determine the application of leadership styles and motivation by housekeeping managers in improving employee performance at the Bumi Senyiur Hotel. The object of this research is Bumi Senyiur Hotel. This study uses qualitative descriptive research by conducting a series of data collection in the form of interviews, observations, and documentation so that the results will be quite clear. The results of this qualitative descriptive study are the leadership style used by housekeeping managers at the Bumi Senyiur Hotel using a paternalistic leadership style, where a leader will make decisions according to deliberation but the decision remains absolute in the hands of a leader and a manager also embraces employees like a father. The motivation used is positive motivation and the method used is the direct motivation method where employees will get rewards and facilities in order to support work. So that the leadership style and motivation applied by the manager really results in good employee performance
11
Cerović, Zdenko, and Tea Baldigara. "ATTITUDES AND OPINIONS OF HOUSEKEEPING MANAGERS IN THE CROATIAN HOTEL INDUSTRY." Tourism and hospitality management 10, no. 3-4 (December 2004): 53–64. http://dx.doi.org/10.20867/thm.10.3-4.4.
Full textAbstract:
Hotel services, comprising an array of various services provided by the hotel, can be classified as basic and secondary services. Guests choose to stay at a hotel based on its rooms. The hotel room is a second home to the guest, and it provides the hotel management with 40% of total revenue. A well-furnished and appealing room is the primary task of the hotel management. In establishing the quality of the hotel room, a key role is assigned to the hotel housekeeper, whose functions and task place her/him in the middle level of hotel management. Fundamental to hotel performance, the housekeeper is a key factor in providing an appealing room to the guest who is willing to pay exactly how much the room is actually worth on the market.
12
Dewi, Ranti Komala, and Fardinal Fardinal. "Manajemen Risiko Keselamatan dan Kesehatan Kerja (K3) Pada Hotel Whiz Prime Dalam Partisipasi Pencegahan Covid-19." Journal of Indonesian Tourism, Hospitality and Recreation 4, no. 1 (April 27, 2021): 9–16. http://dx.doi.org/10.17509/jithor.v4i1.28567.
Full textAbstract:
ABSTRAKPandemi Covid-19 di Indonesia memberikan dampak langsung terhadap industri pariwisata, khususnya industri perhotelan yang terpaksa tutup di Sumatera Barat. Tujuan penelitian ini adalah mengidentifikasi pelayanan penerapan protokol kesehatan oleh staf Housekeeping dan Front Office dalam mengurangi risiko terpaparnya karyawan oleh tamu. Berdasarkan data PHRI Sumatera Barat sudah 50% hotel tutup, 30% melakukan kegiatan (50% dengan cara merumahkan karyawan dengan sistem unpaid dan 50% digaji), 20% lagi masih beroperasi dengan melakukan kegiatan katering dan menjual makanan siap saji, dan ada juga dengan cara menyewakan kamar untuk isolasi mandiri. Pandemi ini merupakan masalah yang serius, maka dari itu hotel wajib memiliki sumber daya manusia yang memiliki pemahaman baik mengenai ilmu Keselamatan dan Kesehatan Kerja (K3) khususnya dalam Standar Operasional Prosedur penanganan tamu. Metode penelitian yang digunakan adalah analisis deskripsi kepada seluruh karyawan hotel Whiz Prime Padang. Teknik pengumpulan data menggunakan teknik sampel jenuh dengan alat pengumpulan data berupa kuesioner untuk mengidentifikasi risiko. Hasil penelitian menunjukkan bahwa kegiatan pelayanan penerapan protokol kesehatan oleh staf Housekeeping dan Front Office sudah baik namun masih ada yang perlu diperbaiki, dan luaran penelitian ini berupa pengembangan Standar Operasional Prosedur. Kata Kunci : Covid-19, Hotel Whiz Prime Padang, Keselamatan dan Kesehatan Kerja, Manajemen Risiko OCCUPATIONAL HEALTH AND SAFETY RISK MANAGEMENT AT WHIZ PRIME HOTEL IN PARTICIPATION TO PREVENT COVID-19 ABSTRACTCovid-19 in Indonesia gives a direct impact on the Indonesian tourism industry, particularly the hotel industry, which was forced to close in West Sumatra. The purpose of this study was to identify the implementation of health protocol services by housekeeping and front office staff in reducing the risk of employee exposure to guests. Based on West Sumatra PHRI data, 50% hotels have closed, 30% are carrying out activities (50% by laying off employees with an unpaid system and 50% are paid), 20% are still operating by catering and selling ready-to-eat food, and how to rent out a room for self-isolation. This pandemic is a serious problem, therefore the hotel needs to have human resources who have a good understanding of Occupational Safety and Health (K3), especially in the Standard Operating Procedure for guest handling to avoid local transmissions. In this study, the method used is descriptive analysis to all employees of the Whiz Prime Padang hotel. The data collection technique uses a saturated sample technique with a data collection tool in the form of a questionnaire to identify risks. The results showed that the service activities of implementing health protocols by the Housekeeping and Front Office staff were good, but there were still things that needed to be improved, and the outcome of this study was the development of standard operating procedures.Keywords: Covid-19, Hotels, K3, Risk Management
13
Linda, Made. "Penerapan protokol chse pada housekeeping the kayon resort & spa ubud di era new normal." Jurnal Ilmiah Pariwisata dan Bisnis 1, no. 5 (May 31, 2022): 1081–93. http://dx.doi.org/10.22334/paris.v1i5.76.
Full textAbstract:
Housekeeping Department merupakan suatu bagian dari hotel yang bertugas atas kebersihan, kerapian, kelengkapan serta keamanan baik didalam kamar maupun semua area hotel, dengan kualitas pelayanan yang baik kepada tamu yang menginap di hotel. CHSE merupakan singkatan dari Cleanliness (Kebersihan), Health (Kesehatan), Safety (Keamanan), dan Environment Sustainability (Keramahan Lingkungan). The Kayon Resort tetap memenuhi protokol kesehatan yang telah ditetapkan oleh Kementerian Pariwisata dan Ekonomi Kreatif yaitu dengan cara memenuhi sertifikasi CHSE pada hotel demi keamanan dan kenyamanan wisatawan dalam menginap. Tujuan dari penelitian ini yaitu untuk mengetahui bagaimana penerapan protokol CHSE pada department housekeeping di The Kayon Resort & SPA Ubud. Teknik pengumpulan data dilakukan dengan cara observasi, wawancara serta dokumentasi. Dengan teknik analisis yang digunakan dalam penelitian ini yaitu deskriptif kualitatif. Pada penelitian yang telah dilakukan, penulis menemukan bahwa pada 4 kriteria CHSE ada 1 kriteria yang belum sesuai yakni pada safety. Hasil penelitian ini menunjukkan bahwa penerapan protokol CHSE belum berjalan secara maksimal. Perlu dilakukannya evaluasi untuk meningkatkan penerapan protokol CHSE pada housekeeping menjadi lebih baik.
14
Rohaeni, Neni, Yoyoh Jubaedah, Nenden Rani Rinekasari, and Ihfa Siti Fahliani. "APPLICATION OF WEB BASED VE.RUBRIC TO THE PERFORMANCE ASSESSMENT MAKING BED IN SMK HOTEL ACCOMODATION." Journal of Architectural Research and Education 3, no. 1 (May 15, 2021): 51–58. http://dx.doi.org/10.17509/jare.v3i1.33238.
Full textAbstract:
This background of this research is motivated by the fast moving technology development of the education world which implicates the development standard development of performance assessment in assessing student's competence in SMK Hotel Accommodation, so the result of performance assessment could be well documented for a long time. The purpose of this research is to develop a Web-Based VE.Rubric to the Making Bed Performance Assessment Application in SMK Hotel Accommodation. This research is using descriptive method with the planning, production, and evaluation phase. Data collecting technique was used by utilizing interview and validation test through Expert Judgement to IT Expert, Assessor, Teacher, and Hotel Practitioner as Housekeeping's Expert. The result of the shows that VE.Rubric to the Making Bed Performance Assessment is considered worthy to be implemented to the performance test in SMK Hotel Accommodation and the in the Hotel Industry to the Job Performance Housekeeping Department.Keywords: VE.Rubric, Web based application, Performance assessment, Making bed, SMK Hotel Accommodation
15
Sanon, Marie-Anne. "Hotel housekeeping work influences on hypertension management." American Journal of Industrial Medicine 56, no. 12 (June 17, 2013): 1402–13. http://dx.doi.org/10.1002/ajim.22209.
Full text
16
Mokodongan, Asminar, and Lisna Bantulu. "Membangun Komunikasi Efektif Antara Front Office Departement dengan Housekeeping Departement (Studi Kasus di Hotel Eljie Syariah Gorontalo)." Ideas: Jurnal Pendidikan, Sosial dan Budaya 6, no. 2 (June 3, 2020): 191. http://dx.doi.org/10.32884/ideas.v6i2.241.
Full textAbstract:
Penelitian ini membahas tentang bagaimana komunikasi yang efektif antara front office Departemen dan Housekeeping Departemen di Hotel Eljie syariah Gorontalo. Metode yang digunakan adalah penelitian kualitatif yaitu dengan mendeskripsikan data yang diperoleh dengan kata-kata, metode pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Dari hasil yang didapat bahwa belum adanya komunikasi yang efektif antara front office departemen dan housekeeping departemen sehingga menyebabkan terhambatnya kelancaran operasional hotel.
17
Tabita, Angelin, Nyoman Adiputra, and I. Nyoman Sutarja. "PENGATURAN ORGANISASI KERJA HOUSEKEEPING DENGAN PENDEKATAN ERGONOMI DAPAT MENURUNKAN KELUHAN MUSKULOSKELETAL, KELELAHAN, DAN MEMPERCEPAT WAKTU KERJA." Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) 3, no. 1 (June 30, 2017): 39. http://dx.doi.org/10.24843/jei.2017.v03.i01.p05.
Full textAbstract:
This study aims to approve that the reschedule of housekeeping work shifts based on ergonomics may decrease musculoskeletal disorders, decrease fatigue level, and increase work speed. The reschedule of Housekeeping work shifts conducted by adding more housekeeping workers when cleaning the rooms. The housekeeping formerly was cleaned each room by himself and now scheduled to work by two people, so the task may be shared both. The hotel didn't needed to add new housekeeping workers, just need to reschedule the existing housekeeping, so that the hotel does not need to incur additional costs to conduct work shift with this ergonomic approach.
The research model is design experimental treatment by subject design. The data of musculoskeletal disorders and fatigue level was collected by using a questionaire. The data of work speed was collected by using direct observation to 10 housekeeping workers in Natya Hotel - Bali, as a sample that randomly selected. The tests were conducted using normality test and significancy test with SPSS for Windows 16th version.
The results showed that the mean of musculoskeletal disorders in the first period was 57.6 ± 2.59 become 27.1 ± 2.47 in the second period (p < 0.05) or decrease by 36.31%. The mean of fatigue level in the first period was 60.5 ± 2.55 become 27.7 ± 3.23 in the second period (p < 0.05) or decrease by 36.44%. The work speed average in the first period was 21.12 ± 0.06 minutes, while the second period was 13.08 ± 0.03 minutes (p < 0,05) or increase by 23.52%.
18
Singh, Amrik, and Vipin Kumar Singh. "The impact of ergonomic practices on housekeeping employee retention and efficiency in hotels during COVID-19 in India." Turyzm/Tourism 32, no. 2 (December 15, 2022): 29–50. http://dx.doi.org/10.18778/0867-5856.32.2.02.
Full textAbstract:
This article explores the current status of housekeeping-employee retention and efficiency in hotels particularly during COVID-19 in India, then discusses the implications of ergonomic practices on these. Ergonomic practice research in hotel housekeeping has been given enlarged scholarly attention, yet similar research in the Indian context is almost non-existent. Housekeeping work involves considerable physical effort that can lead to discomfort or even injury. This research involved 210 housekeeping employees from five-star hotels through an online survey. The data were interpreted using the partial least square (PLS) software SmartPLS 2.0. The constructs used in the study were working conditions, risk assessment and control, pandemic response plan, employee efficiency and employee retention. Working conditions were found to have a significant positive relationship with employee retention, whereas, risk assessment and control was found to have a positive relationship with employee retention and employee efficiency. Also, the pandemic response plan was found to have a positive relationship with employee efficiency. The pandemic response plan was not found to have a significant positive relationship with employee retention, while working conditions were not found to have a significant positive relationship with employee efficiency either.
19
Petrić, Lidija. ""ECO - HOTEL” - TOWARDS SUSTAINABLE DEVELOPMENT STRATEGY OF TOURISM." Tourism and hospitality management 5, no. 1-2 (December 1999): 107–18. http://dx.doi.org/10.20867/thm.5.1-2.8.
Full textAbstract:
The term "eco" originates from the Greek word "oikos" and means "home, household", and the fact is that hotel is a kind o f home (at least for a certain period of time) for both tourists and employees. However, being a certain kind of home (oikos), hotel has to follow the basic principles of good housekeeping and those are the principles based on maximising benefits and minimising costs. These principles are at the same time the main principles of the ecology as a scientific approach and as a global movement aimed at preserving our environment and implementing so called "sustainable development" concept. Accordingly, eco-hotel is a hotel that, acting according the principles of "good housekeeping" keeps the environment clean and improves its quality, rises up the level of satisfaction of more sophisticated and ecologically more conscious guests and reduces costs, which, all together helps promoting the concept of tourism sustainable development. These are the principles of so called "environmental management". The main objective of this paper is aimed at analysis of the results that have been achieved so far in implementing different ecological standards in hotels abroad and in the Republic of Croatia. Attention will also be paid to some examples of how these efforts have been supported by the state through the measures of the economic policy.
20
Sulasmini, Ni Made Ayu, and I. Gede Gio Pana Saputra. "Service Quality Based Analysis : Case of Housekeeping Attendant, Segara Village Hotel." Journal of Business on Hospitality and Tourism 1, no. 1 (December 28, 2015): 7. http://dx.doi.org/10.22334/jbhost.v1i1.29.
Full textAbstract:
Quality of service is any activity carried out by the company or hotel in order to meet consumer expectations. The dimensions of the service quality are Tangible, Reliability, Responsiveness, Assurance and Empathy. Various efforts need to be considered by the hotel in order to satisfy the guests. So is the case with Segara Village Hotel which is a four-star hotel in Sanur. This study aims to determine the quality of service of room attendants at Segara Village Hotel, using the techniques of qualitative-quantitative descriptive analysis. Respondents in this study were guests at Segara Village Hotel as many as 50 people. Data obtained by questionnaires that measured using a Likert scale. Data were analyzed using analysis techniques and performance level of importance, and the Cartesian diagram. It was found that the factors are a top priority (considered important by guests, but the implementation is felt still less) is the appearance of room attendant, accuracy, reliability, timeliness in cleaning room, the provision of information to the guests, room attendant accuracy, and understanding of what is desired by guests.
21
Ary Widiastini, Ni Made, Nyoman Dini Andiani, and Putu Indah Rahmawati. "Pelatihan Product Knowledge Di Bidang Perhotelan." Proceeding TEAM 2 (October 11, 2017): 887. http://dx.doi.org/10.23887/team.vol2.2017.223.
Full textAbstract:
Tujuan kegiatan pengabdian ini adalah untuk melatih Siswa SMK di Singaraja tentang product knowledge hotel pada bagian housekeeping dan food and beverage service. Hotel sebagai salah satu industri pariwisata dalam praktiknya sangat memerhatikan sikap pelayanan yang diberikan oleh pelayan hotel kepada konsumen yang datang. Dalam hal ini, semua pelayanan di hotel dituntut memiliki kualitas yang baik dan mampu memuaskan konsumen yang datang, terlebih lagi jika konsumen yang dilayaninya adalah wisatawan mancanegara yang menuntut standar pelayanan tinggi yakni standar internasional. Oleh sebab itu, seluruh karyawan yang bekerja di industri hotel baik pada level training, kontrak maupun karyawan tetap dituntut untuk memiliki keterampilan (skill), pengetahuan (knowledge) dan sikap (attitude) yang baik. Berdasarkan temuan di industri, salah satu kelemahan lulusan SMK (Sekolah Menengah Kejuruan) adalah kurangnya pemahaman tentang product knowledge hotel. Sebagaimana yang dikemukakan oleh salah satu manajer hotel yang berlokasi di daerah Memahami permasalahan tersebut, maka pada kesempatan ini, program pelatihan product knowledge hotel diberikan kepada siswa SMK Singaraja, yakni SMK N1 Singaraja dan SMK Melalui pelatihan dan pendampingan ini diharapkan dapat meningkatkan pemahaman siswa SMK terhadap product knowledge di hotel, khususnya bidang housekeeping dan food and beverage service.
22
Wai Chun, Monica Choy, and Caitlin Ching Ching Shih. "THE EFFECT OF EMPLOYEE UNIFORM ON JOB SATISFACTION: A CASE OF THE HOUSEKEEPING DEPARTMENT IN A LUXURY FIVE-STAR HOTEL IN HONG KONG, CHINA." Tourism and hospitality management 28 (2022): 559–74. http://dx.doi.org/10.20867/thm.28.3.5.
Full textAbstract:
Purpose – The aim of this study is to advance the understanding of Hong Kong’s housekeeping culture by examining how employee uniforms and the image they project influence job satisfaction amongst the housekeeping department employees of a luxury five-star Hotel in Hong Kong, China. Design – Using a purposive sampling method, ten semi-structured interviews were conducted with the housekeeping staff of a luxury five-star Hotel in Hong Kong. Content analysis was conducted to identify data patterns. Findings – Findings categorized four determinants of uniform influencing job satisfaction: fit to wearer, appropriate materials, color and design, and hotel brand image. The findings confirm that staff uniforms play an important role in demonstrating the hotel’s brand identity, improving job satisfaction, operational efficiency, and staff-management relationships. Apart from the aesthetic design, management should put operational practicality and functionality into account by getting employees to participate when launching and implementing any change initiatives on staff uniforms. Communication and mutual understanding between management and employees are imperative in understanding each other’s concerns. Originality of the research – Using a qualitative approach, the results offered an empirical basis to guide hotel management and administrators in making decisions about uniforms.
23
Firman Koma Febdilan. "THE HOTEL DEPARTMENT STANDARDIZATION TO IMPROVE STUDENT COMPETENCE IN THE HOUSEKEEPING AND FRONT OFFICE DEPARTMENT THROUGH FIELD INDUSTRIAL PRACTICES IN MATARAM CITY AND WEST LOMBOK." International Journal of Social Science 1, no. 5 (February 1, 2022): 693–702. http://dx.doi.org/10.53625/ijss.v1i5.1313.
Full textAbstract:
PKL is the term for Field Practice or Professional Placement program. PKL is one systematic implementation within educational programs with mastering skills obtained by undergoing work placement in the working world. The program itself is actually beneficial for students and enterprises. The skills obtained on the campus can be applied in PKL. Hence, it can determine how well students can apply the knowledge and skills derived through the PKL program to become evaluations to develop education quality.
The purpose of conducting this research is to determine how the industry's strategy and the steps taken to develop or enhance the skills of the training students in Housekeeping and Front Office, particularly in performing the duties conforming to the predetermined set of the standard by the respective industries. The data collection technique used is observation, interview, literature study, and documentation, which was analyzed using the interactive communication data analysis model by reducing the data, conducting data presentation, and drawing the conclusion.
This research results show that the hotelier had applied basic comprehension that the students must know, such as hotel area, hotel property, and the profile of all hotel departments. Additionally, they all implement program standardization after understanding basic product knowledge and dividing work sections in the Housekeeping and Front Office. In Housekeeping, the working standardizations applied are General knowledge of front office, Front Desk Agent, Service center, Bellboy, Guest relation officer. While housekeeping had implemented standardizations such as general training knowledge of housekeeping, room, and laundry.
24
Mehrez, Abraham, Aviad A. Israeli, and Yosef Hadad. "A Work Measurement Application for Hotel Housekeeping Management." Tourism Economics 6, no. 4 (December 2000): 359–70. http://dx.doi.org/10.5367/000000000101297686.
Full text
25
Ramadhan, Cahyo, Hamiyati, and Rasha. "PENGARUH KONFLIK KERJA TERHADAP KINERJA KARYAWAN DI DEPARTEMENT HOUSEKEEPING THE SULTAN HOTEL AND RESIDENCE JAKARTA." Jurnal Pendidikan dan Perhotelan (JPP) 1, no. 1 (May 29, 2021): 25–32. http://dx.doi.org/10.21009/jppv1i1.03.
Full textAbstract:
Tujuan dari penelitian ini adalah menganalisis pengaruh konflik kerja terhadap kinerja karyawan di department housekeeping The Sultan Hotel and Residence Jakarta. Jenis penelitian ini adalah penelitian kuantitatif asosiatif. Data yang dikumpulkan menggunakan pengisian kuesioner oleh 92 responden di Department Housekeeping, The Sultan Hotel and Residence Jakarta. Responden dipilih dengan menggunakan metode simple random sampling. Data dianalisis menggunakan uji regresi linear sederhana. Hasil yang didapat pada penelitian ini adalah adanya pengaruh yang signifikan dan negatif antara konflik kerja terhadap kinerja karyawan. Dengan demikian, peningkatan konflik pada karyawan dapat menurunkan kinerja dari karyawan tersebut.
26
Jubaedah, Yoyoh, Nenden Rani Rinekasari1, and Neni Rohaeni. "DESAIN DAN IMPLEMENTASI MODEL COMPETENCY BASED-ASSESSMENT PADA PRAKTIK CLEANING BATHROOM DI HOUSEKEEPING DEPARTMENT." JKKP (Jurnal Kesejahteraan Keluarga dan Pendidikan) 6, no. 02 (October 23, 2019): 109–19. http://dx.doi.org/10.21009/jkkp.062.05.
Full textAbstract:
Tujuan jangka panjang dari penelitian ini adalah untuk mengembangkan model competency based-assessment pada Praktik Cleaning Bathroom di Housekeeping Department. Target khusus yang ingin dicapai dari penelitian ini adalah menghasilkan: 1) Model competency based-assessment pada pembuatan alat penilaian Praktik Cleaning Bathroom di Housekeeping Department. 2) Implementasi model competency based-assessment pada praktik Cleaning Bathroom di Housekeeping Department. 3) Capaian kompetensi pada praktik Cleaning Bathroom di Housekeeping Department. 4) Kualitas model competency based-assessment praktik Cleaning Bathroom di Housekeeping Department. Penelitian ini mengunakan metode deskriptif dengan pendekatan Research and Development. Penelitian mencakup studi pendahuluan, tahap pengembangan model, dan tahap uji validasi model. Subjek penelitian terdiri dari praktikan, penilai internal dan eksternal pada praktik Cleaning Bathroom. Teknik pengumpulan data dilakukan melalui observasi dan uji kompetensi. Analisis data penelitian dilakukan sesuai dengan prosedur dan karakteristik dari temuan data penelitian; untuk data kuantitatif dianalisis secara kuantitatif dan untuk data kualitatif dianalisis secara kualitatif. Temuan penelitian menunjukkan bahwa model competency based-assessment pada praktik Cleaning Bathroom di Housekeeping Department yang diimplementasikan memiliki keunggulan mencakup tahap persiapan, proses dan hasil sesuai Standar Operasional Prosedur Hotel. Tahapan penilaian mengacu pada Job Performance di Housekeeping Department yang diimplementasikan oleh penilai internal dan eksternal menunjukkan capaian kompetensi praktikan sesuai standar kinerja hotel yaitu seluruhnya mencapai kompeten. Model competency based-assessment pada praktik Cleaning Bathroom di Housekeeping Department memiliki kualitas yang baik melalui hasil uji interrater reliability dan dibuktikan dengan nilai cronbach alpha rata-rata sebesar 0,854 yang berada di atas batas minimal reliabilitas 0,6.
Abstract
The long term objective of this research is to develop a model competency assessment based on the cleaning bathroom in housekeeping department. Targeted to be achieved from the study on cleaning bathroom practices in housekeeping department is to produce:(1) the competency based-assessment model, (2) implementation of the competency based-assessmentmodel, (3) the competence result, and (4 )the quality model of competency based-assessment. This research used descriptive methods with research and development approach. The research includes the preliminary study, the stage of development model, and the step of experiment validation model. The subject of this study are interns, external and internal examiner of the cleaning bathroom practices.The data collection technique was done through observation and competency test. Data analysis the research was done in accordance with the procedures and characteristic of the findings; data was analyzed both quantitatively and qualitatively. The findings showed that model competency based assessment that implemented on cleaning bathroom practices in housekeeping department have the advantages. First, it has the preparatory, proces and resultstages according to standard operating procedures hotel. Second, the assessment stage referring to job performance in housekeeping department that implemented by an internal and external appraiser, and show that of interns’competence according to standard performance hotel that is entirely reached competent. The competency based-assessment model on practices cleaning bathroom in housekeeping departmentpossed having a good qualities. It was prove through the interrater reliability test that showed the score is 0.854 more than the minimum score of 0,6 of the cronbach alpha.
27
Setyarini, Maria Christina Eko. "Student Teachers Difficulties in Teaching English to Hotel Staff." Vision: Journal for Language and Foreign Language Learning 7, no. 1 (November 27, 2018): 23. http://dx.doi.org/10.21580/vjv7i12456.
Full textAbstract:
<p>Professional English teachers often find it difficult when they have to teach English for Specific Purpose (ESP) as they need to do extra works like doing need analysis and creating the specific syllabus before teaching to make sure that the teaching-learning process will go smoothly. Student teachers, who have less experience in teaching, are likely to face greater difficulties in teaching ESP. The study aims at finding out student teachers difficulties in teaching English to hotel staff. Therefore, eight student teachers who recently taught English to hotel staff in their teaching practicum were asked to write about their experience in teaching in form of reflections. The study reveals that the eight student teachers who taught different hotel staff in four customer related divisions, front office, housekeeping, marketing, and food and beverage face similar difficulties. The difficulties are mostly related to the hotel staff. They are teaching facilities, time management, different levels of English proficiency, and low self-efficacy. It is expected that the finding can be useful for student teachers who will do their teaching practicum in hotels, also for those who are interested in studying ESP especially in teaching English to hotel staff.Professional English teachers often find it difficult when they have to teach English for Specific Purpose (ESP) as they need to do extra works like doing need analysis and creating the specific syllabus before teaching to make sure that the teaching learning process will go smoothly. Student teachers, who have less experience in teaching, are likely to face greater difficulties in teaching ESP. The study aims at finding out student teachers difficulties in teaching English to hotel staff. Therefore, eight student teachers who recently taught English to hotel staff in their teaching practicum were asked to write about their experience in teaching in form of reflections. The study reveals that the eight student teachers who taught different hotel staff in four customer related divisions, front office, housekeeping, marketing, and food and beverage face similar difficulties. The difficulties are mostly related to the hotel staff. They are teaching facilities, time management, different levels of English proficiency, and low self-efficacy. It is expected that the finding can be useful for student teachers who will do their teaching practicum in hotels, also for those who are interested in studying ESP especially in teaching English to hotel staff.</p>
28
Ali Dhanupoyo, Nurhasana Raden. "PENERAPAN TOTAL QUALITY MANAGEMENT PADA ROOM ATTENDANT HOUSEKEEPINGDEPARTEMENT DI HOTEL GRAND Q GORONTALO." Ideas: Jurnal Pendidikan, Sosial dan Budaya 5, no. 2 (May 26, 2019): 91. http://dx.doi.org/10.32884/ideas.v5i2.185.
Full textAbstract:
Abstrak:
Industri perhotelan merupakan salah satu industri jasa yang saat ini mulai berkembang di Kota Gorontalo. Perkembangan tersebut menuntut tidak hanya hotel menyediakan produk yang bervariasi tetapi juga didukung oleh kualitas pelayanan. Penelitian ini membahas tentang penerapan Total Quality Management pada housekeeping departemen serta faktor pendukung dan penghambat dalam penerapannya di hotel Grand Q Gorontalo. Penerapan Total Quality Management Housekeeping departemen di di hotel Grand Q Gorontalomemiliki faktor pendukung berupa adanya standar operational procedure (SOP) dari manajemen. Selain itu adanya struktur organisasi yang ramping memudahkan dalam pengawasan dan pemberian pelatihan secara berkala serta hal tersebut juga memberikan manfaat berupa mudahnya komunikasi yang dibangun serta penilaian dalam pemberian penghargaan. Faktor penghambat dalam penerapan total quality management berasal dari faktor eksternal berupa ketersediaan linen bersih dalam menunjang kelancaran operasional dan kelengkapan fasilitas kamar.
29
Ali Dhanupoyo, Nurhasana Raden. "PENERAPAN TOTAL QUALITY MANAGEMENT PADA ROOM ATTENDANT HOUSEKEEPINGDEPARTEMENT DI HOTEL GRAND Q GORONTALO." Ideas: Jurnal Pendidikan, Sosial dan Budaya 6, no. 2 (May 26, 2019): 91. http://dx.doi.org/10.32884/ideas.v6i2.185.
Full textAbstract:
Abstrak:
Industri perhotelan merupakan salah satu industri jasa yang saat ini mulai berkembang di Kota Gorontalo. Perkembangan tersebut menuntut tidak hanya hotel menyediakan produk yang bervariasi tetapi juga didukung oleh kualitas pelayanan. Penelitian ini membahas tentang penerapan Total Quality Management pada housekeeping departemen serta faktor pendukung dan penghambat dalam penerapannya di hotel Grand Q Gorontalo. Penerapan Total Quality Management Housekeeping departemen di di hotel Grand Q Gorontalomemiliki faktor pendukung berupa adanya standar operational procedure (SOP) dari manajemen. Selain itu adanya struktur organisasi yang ramping memudahkan dalam pengawasan dan pemberian pelatihan secara berkala serta hal tersebut juga memberikan manfaat berupa mudahnya komunikasi yang dibangun serta penilaian dalam pemberian penghargaan. Faktor penghambat dalam penerapan total quality management berasal dari faktor eksternal berupa ketersediaan linen bersih dalam menunjang kelancaran operasional dan kelengkapan fasilitas kamar.
30
Parawangsa, Dewa Putu Bagus Ryanda. "Implementasi sop dalam penanganan lost and found di adiwana resort jembawan." Jurnal Ilmiah Pariwisata dan Bisnis 1, no. 10 (October 30, 2022): 2637–45. http://dx.doi.org/10.22334/paris.v1i10.184.
Full textAbstract:
Standar Operasional Prosedur atau yang disingkat SOP adalah sebuah panduan bagi sebuah perusahaan untuk melaksanakan tugas atau pekerjaan. SOP dibuat dengan tujuan memastikan kegiatan operasional dari perusahaan berjalan dengan lancar. Tujuan dilakukanya penelitian ini adalah untuk mengetahui bagaimana pengimplementasian SOP penanganan lost and found yang staff housekeeping Adiwana Resort Jembawan lakukan dalam pekerjaan operasional mereka di hotel. Penelitian ini dilakukan dengan metode kualitatif. Hasil dari penelitian ini adalah mereka sudah menjalankan SOP yang berlaku di hotel seperti mendata barang dengan detail yang lengkap dan melakukan tindak lanjut ke tamu dalam waktu 24 jam, namun ada beberapa poin yang terkadang dilewati oleh karyawan seperti barang tamu yang ditemukan tidak langsung diberikan kepada housekeeping. Walau demikian, sebagian besar SOP yang berlaku sudah dilakukan sehingga operasional hotel terbilang baik dan terorganisir.
31
Maryantina, Maryantina. "Pengaruh Insentif Terhadap Prestasi Kerja Karyawan Housekeeping Pada Hotel Furaya Pekanbaru." Jurnal Daya Saing 2, no. 3 (October 15, 2016): 227–33. http://dx.doi.org/10.35446/dayasaing.v2i3.68.
Full textAbstract:
Hotel Furaya need to improve the quality of human resources in providing services to consumers. Seeing the importance of the position of human resources at the Hotel Furaya, it may be reasonable for management to give more attention through the wisdom of wisdom taken. Through research by using descriptive statistics and distributing questionnaires to 218 employees are aware that there is a significant relationship between the incentive and employee performance Housekeeping at Hotel Furaya Pekanbaru, then H0 is rejected Ha accepted Under the policy further motivate employees to work better for career advancement in the future.
Keywords: employee job performance and Incentives
32
Hidayat Sukriadi, Erie, Rachmat Astiana, and Nur Ahmad. "Pengelolaan Linen Kamar di Internal Hotel Amaris Setiabudhi Bandung." Tourism Scientific Journal 6, no. 2 (July 25, 2021): 298–313. http://dx.doi.org/10.32659/tsj.v6i2.139.
Full textAbstract:
Bandung city is a tourist destination that is still in great demand by tourists, both domestic and foreign tourists. One of the supporting tourism activities is the existence of a hotel for their temporary residence while traveling. Hotel Amaris Setiabudhi Bandung is a hotel located in the city of Bandung which provides accommodation for tourists. So the existence of the hotel must be managed properly. Many departments that regulate the running of the hotel include the housekeeping department which is responsible for all the beauty, cleanliness, tidiness, comfort of the entire hotel area including guest rooms. To support the comfort of the guest rooms, one of them is good linen management. This research is related to the management of hotel linens with qualitative methods with data collection techniques, observations and interviews with related staff, including Operational Supervisors and housekeeping staff. The results showed that the management of room linen in the internal Amaris Setiabudhi hotel from the availability of room linen was quite good, meaning that the availability of linen was in accordance with the specified par, the process of grouping and separating dirty linen was not good, also the condition of the linen storage room at Amaris Setiabudhi Hotel Bandung was said to be lacking. Whether or not they have an appropriate linen storage area
33
Shende, Kiran Murlidhar, Rasika Gumaste, and Sarika Joshi. "Gender Equality: An Exploratory Study of Practices Adopted by Star Hotels." ECS Transactions 107, no. 1 (April 24, 2022): 9221–28. http://dx.doi.org/10.1149/10701.9221ecst.
Full textAbstract:
Gender equality can be understood as equal access to opportunities and resources regardless of the gender. An awareness of the gender inequality has prompted the hotel industry to review their policies and practices. This research studies gender equality practices adopted by the human resource department of the star category hotels to overcome the above challenges and give equal opportunities as well as support towards the work equilibrium. The results indicate that the practices adopted by the hotels are inclined towards gender equality, especially women centric. It was observed that women employees have taken up positions at all levels in hotels owing to the changing trends in the policies and practices. The results suggest that certain departments like housekeeping and front offices are dominated by women employees, whereas the food production department has male employees. The research is confined to and emphasizes on gender equality with respect to the hotel industry.
34
Widiastini, Ni Made Ary, and Nyoman Dini Andiani. "Pengembangan Prosedur Operasional Standar (POS) Room Attendant Pada Mata Kuliah Tata Graha, Program Studi Perhotelan DIII di Universitas Pendidikan Ganesha." Jurnal Manajemen Perhotelan dan Pariwisata 1, no. 1 (November 26, 2019): 1. http://dx.doi.org/10.23887/jmpp.v1i1.22081.
Full textAbstract:
AbstrakPenelitian ini bertujuan untuk mengembangkan prosedur operasional standar yang dapat diterapkan pada mata kuliah Tata Graha pada Program Studi Perhotelan Diploma III, untuk sub mata kuliah room attendant. Tuntutan pekerjaan yang semakin tinggi di hotel, khususnya pada departemen tata graha (housekeeping) menyebabkan lulusan harus memahami standar kerja atau prosedur operasional standar hotel yang selalu mengalami perubahan dari waktu ke waktu demi menciptakan kualitas produk dan layanan hotel. Pada kesempatan ini peneliti melakukan penelitian pada hotel yang berada pada manajemen starwood yang berlokasi di kawasan pariwisata Nusa Dua. Berdasarkan observasi dan wawancara diperoleh dua puluh standar yang dapat diadopsi untuk digunakan sebagai acuan dalam proses belajar mengajar. Adapun prosedur operasional standar untuk petugas kamar (room attendant) yang dimaksud adalah grooming, report to manager, answer telephone, assignments, cleaning supplies caddie, entering guest room, guest in room, room cleaning order, check out room, clean floor, making bed, clean toilet, clean shower wall, amanities, clean furniture, vacuum room, leave room, return cleaning supplies, turn in keys, end of shift. Kata kunci : prosedur operasional standar, housekeeping, room attendant.
35
Wijayanti, Anita, Kartika Hendra Titisari, Purnama Siddi, and Riana Rachmawati Dewi. "IMPLEMENTATION OF HEALTH-BASED STANDARD OPERATING PROCEDURES (SOP) AS COVID-19 MITIGATION IN HOTEL INDUSTRY." SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) 2, no. 2 (December 30, 2021): 129–38. http://dx.doi.org/10.12928/spekta.v2i2.3279.
Full textAbstract:
In Indonesia, the Covid-19 virus has infected since March 2, 2020. Since then, the Large-Scale Social Restrictions (PSBB) policy has been implemented in several areas with a high spread of the virus, (Regulation of the Minister of Health of the Republic of Indonesia No. 9 of 2020). This is used to suppress the spread of the virus. Hospitality is one of the tourism industries affected. The problem of hotel occupancy rates has decreased due to the Covid 19 pandemic in hotels, forcing a number of hotels to experience temporary or permanent closures. In an effort to develop standard governance standards in mitigating the impact of the Covid 19 outbreak for the hotel industry, the community service team views the need to establish standard operating procedures (SOPs) to prevent and control the impact of Covid 19 in the hotel industry. The object of this activity is the management of Hotel Laweyan Surakarta. The methods used were socialization, FGD and trials. At this stage the output produced is SOP Front Office and Housekeeping. The PKM team also helped with a set of tools for washing hands and personal protective equipment. SOPs are important especially for disaster mitigation and health services to control the stages of activities so that they are easy to monitor.
36
Hamdani, Muhammad. "Pengaruh Program Pelatihan dalam Peningkatan Pelayanan pada Departemen Housekeeping di Hotel Berbintang di Kabupaten Samosir." Jurnal Akademi Pariwisata Medan 9, no. 2 (July 2, 2021): 43–55. http://dx.doi.org/10.36983/japm.v9i2.174.
Full textAbstract:
The training program in enhancement plays a very important role in the development of human resources, especially for the current hotel industry which plays a role in the advancement of the tourism industry. The housekeeping department which is responsible for arranging or arranging equipment, maintaining cleanliness and comfort, repairing damage and decorating with the aim that the hotel looks neat, clean, attractive and pleasant for residents to continue to improve by providing the best service by following training and programs provided by management of housekeeping employees. The method used in this research is descriptive research method with a quantitative approach to what extent the training program obtained is absorbed in the implementation of routine tasks by housekeeping employees. The conclusions that can be drawn are because the implementation of the training program for employees has not been good because the implementation of the training program is not continuous or periodic and the results of the service are still not good. the number of percent of respondents' responses that have been managed by 60%
37
Rohaeni, Neni, Yoyoh Jubaedah, and Audina Adila Rahmah. "COMPETENCY-BASED ASSESSMENT PADA PERANCANGAN ALAT PENILAIAN KINERJA PRAKTIK MAKING BED DI HOUSEKEEPING DEPARTMENT." JKKP (Jurnal Kesejahteraan Keluarga dan Pendidikan) 6, no. 01 (April 24, 2019): 16–24. http://dx.doi.org/10.21009/jkkp.061.03.
Full textAbstract:
This study is based on the assessment of making bed practice that used in Housekeeping Vocational High School has not been designed in accordance with Standard Operasional Procedures in the hotel, so the ability of learners in the practice of making beds is not measured accurately.The research aimed at: (1) analyzing the need for performance assesment for bed making practices based on hotel Standard Operasional Procedures; (2) designing assessment of making bed practices based on hotel SOP consist of preparation stage, process and result of practice of making bed, and (3) take feasibility test of design assesment of making bed practice that based on housekeeping department SOP through expert judgment. This research used ADDIE approach which includes Analysis and Design. Data collecting techniques used interviews, observations and expert judgment. The result of the research shows that: (1) the analysis of the assessment for making bed practice used in the SMK has not been referring to the Housekeeping Departmnet Standard Operasional Procedures, so that this finding becomes a necessity in designing the assessment of making bed practice, (2) design of the assessment is a check list which consist of several aspects from the preparation stage, the process to the result of the practice of making bed, (3) the activities of expert judgment conducted by three experts ,they are Academic in the field of Hospitality, Teacher of Preparing Guest Room, and Practitioner in Hotel. The result of the expert judgment activity is the assessment of making bed practice design is feasible to implemented in the subjects of preparing the guest room. The recommendation of this research can be followed up by implementing assessment tool on the practice of making bed at Housekeeping Vocational High School and especially for job performance on housekeeping department expertise.
Abstrak
Penelitian ini dilatarbelakangi oleh adanya masalah pada alat penilaian kinerja praktik making bed yang digunakan di SMK Akomodasi Perhotelan belum dirancang sesuai dengan SOP Housekeeping Department, sehingga kemampuan peserta didik dalam melakukan praktik making bed tidak terukur secara akurat. Penelitian ini bertujuan untuk: (1) menganalisis kebutuhan alat penilaian kinerja praktik making bed, (2) merancang alat penilaian kinerja praktik making bed berdasarkan SOP Housekeeping department yang meliputi tahap persiapan, proses dan hasil praktik making bed, dan (3) melakukan uji kelayakan rancangan alat penilaian kinerja praktik making bed yang sesuai SOP Housekeeping department melalui kegiatan expert judgment. Penelitian ini menggunakan pendekatan ADDIE. Teknik pengumpulan data menggunakan wawancara, observasi dan kegiatan expert judgment. Hasil penelitian menunjukan bahwa: (1) analisis alat penilaian kinerja praktik making bed yang digunakan di SMK belum mengacu pada SOP Housekeeping department, sehingga temuan ini yang menjadi kebutuhan dalam merancang alat penilaian kinerja praktik making bed, (2) Alat penilaian kinerja praktik dirancang dalam bentuk skala penilaian berupa pedoman observasi yang meliputi tahap persiapan, proses dan hasil praktik making bed, (3) kegiatan expert judgment dilakukan oleh tiga orang ahli yaitu, Akademis di bidang Perhotelan, Guru mata pelajaran Menyiapkan Kamar Tamu, dan Praktisi di bidang Perhotelan. Hasil dari kegiatan expert judgment rancangan alat penilaian kinerja praktik making bed dinyatakan layak untuk diimplementasikan pada mata pelajaran menyiapkan kamar tamu. Rekomendasi dari penelitian ini dapat ditindak lanjuti dengan cara mengimplementasikan alat penilaian pada praktik making bed di SMK Akomodasi Perhotelan dan praktik kerja industri di Housekeeping Depatment.
38
Upadhyay, Deepika, Hari Shankar Shyam, and Mukesh Chaturvedi. "Managing Workforce Crisis: A Case from Hotel Waterlily." South Asian Journal of Business and Management Cases 5, no. 1 (May 3, 2016): 55–61. http://dx.doi.org/10.1177/2277977916634237.
Full textAbstract:
Hotel Waterlily is listed among one of the most popular and upcoming hotels of Indore. It is a subsidiary of Sajdhaj Marriage Decorator, an event management company that specializes in wedding planning and management. Manoj Yadav is the promoter of the group. The hotel has a decent reputation in the market. The group intends to develop Hotel Waterlily as a five star property. The third and fourth financial quarters are considered to be the most business friendly quarters of the year for the hotel industry, as it garners maximum business during this period. During the last month of second financial quarter, 18 employees did not report to the hotel for work, which included 4 from Food and Beverages (F&B) production department, 12 from F&B service department and 1 each from housekeeping and store department. After initial inquiry, it was found that they all had resigned in mass. They had procured an offer letter from an emerging hotel of the city. All of them were quite seasoned employees of the hotel. They started blackmailing the management for their salary upgradation. They demanded for 25 per cent hike in their gross salary. The management tried very hard to reconcile with the contending employees amicably but these employees were not ready to accept and concur on the terms offered by the management.
39
Manjunatha, B., T. R. Srinivas, and C. G. Ramachandra. "Implementation of total productive maintenance (TPM) to increase overall equipment efficiency of an hotel industry." MATEC Web of Conferences 144 (2018): 05004. http://dx.doi.org/10.1051/matecconf/201814405004.
Full textAbstract:
Hotel industries are one of the fastest growing areas in India, which is attracting more number of jobs & tourists. This also results in direct impact on Indian economy. All Hotels comprises a higher element of total working cost and they are a good source of income. Hospitality is one of the most important components of hotel industry. To give a good hospitality in hotels to customers, we need to use different machines in different departments. For example if we take section of housekeeping it consists of different sub departments like Rooms & corridors, Toilets, Linen, Furniture and furnishings, Gardens, Public areas etc. In this connection a small implementation of TPM tool called focused improvement & planned maintenance, implemented in alternative usage of electrical systems (energy conservation). Result showed a very significant improvement in energy saving. By adopting Small changes show a significant improvement in the overall system. It also indicates the dire need of proper industrial tools in hotels. Total Productive Maintenance (TPM) is one of the pioneering approaches which can be achieved in above said things [1][2].
40
Sofiani. "PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI KERJA KARYAWAN TERHADAP KINERJA KARYAWAN DI FRONT OFFICE DAN HOUSEKEEPING DEPARTMENT HOTEL SANTIKA DEPOK." Journal of Tourism Destination and Attraction 8, no. 2 (December 28, 2020): 91–98. http://dx.doi.org/10.35814/tourism.v8i2.1434.
Full textAbstract:
Abstrac
In the management of hotels that have 2 parts, namely the front of the house and the back of the house. The front of the house is a section that is held directly with hotel guests, for example: front office, housekeeping and food and beverage services. The back of the house is a section that does not interact directly with hotel guests, for example: marketing, kitchen, human resource management and accounting.
The assessment of front office and housekeeping employees on work motivation is assessed from 5 dimensions, namely physiology plants (physical and biological needs), safety and security needs (security and safety needs), affiliation or acceptance needs (social needs), esteemor status needs (needs for appreciation or prestige) and self actualization (self-actualization needs). Obtained at the front office department the highest average value of 3.44 is in the dimensions of safety and security needs (the need for a sense of security and safety) and the lowest average value is 2.86 in the dimension of esteemor status needs (the need for award or prestige). This shows that the front office department for safety and security needs (needs of security and safety) has been well fulfilled by the company. Meanwhile, for esteemor status needs (the need for appreciation or prestige) the company or a leader in the department has not been sufficiently capable of giving awards or appreciation to employees who excel when able to complete work well and on time. As with the housekeeping department, it can be seen that the highest average value is 3.57, which is the dimension of self actulization (self actualization needs) and the lowest average value is 3.41, which is the dimension of esteemor status needs (need for appreciation or prestige). This shows that the housekeeping department for self-actulization (hotel self-actualization needs) can meet the self-actualization needs of the department's employees in the form of providing training to employees to improve their abilities and work skills so that employees can develop and get job promotions or promotions. Meanwhile, for esteemor status seed (the need for appreciation or prestige) the company or a leader in the department has not been sufficiently capable of giving awards or appreciation to employees who excel when able to complete work well and on time.
Keyword: Leadership, Motivation and Performance
41
Shih, I.-Hsuan, Tun-Min (Catherine) Jai, Hsiangting Shatina Chen, and Shane Blum. "Greetings from Emily! The effects of personalized greeting cards on tipping of hotel room attendants." International Journal of Contemporary Hospitality Management 31, no. 8 (August 12, 2019): 3058–76. http://dx.doi.org/10.1108/ijchm-05-2018-0398.
Full textAbstract:
Purpose In hotels, room attendants are often invisible to hotel guests. This study aims to understand how customers would increase their voluntary tips when there was less or no personal interaction and communication between customers and service providers. Specifically, the purpose of this study is to investigate whether providing different greeting cards in hotel rooms would affect hotel guest tipping behavior. Design/methodology/approach A field study was conducted in an upscale independent hotel. Four types of greeting cards through two personalized factors, perceived effort and personalization, were placed in the hotel rooms. The tipping amount for each room-night was recorded during the data collection. Findings There were 3,285 room-nights tip records collected in this study. The results indicated that non-personalized housekeeping greeting cards did not increase the likelihood of guests to tip, but they may increase the average tipping amount; the personalization of greeting cards from room attendants had positive effects on guest tipping behavior; the hand-written greeting card and name-introduction greeting card were predictors that can significantly increase the likelihood of hotel guests to tip. Research limitations/implications The empirical research results support social presence theory. With more consistent tipping in hotel rooms, attendants may be able to predict tips through their job performance; thus, creating a win-win in the lodging industry. Originality/value This study contributes to understanding guest-tipping behavior in the hotel rooms.
42
Shaikh, Poonam, and Prerna Bhautik. "A Comprehensive Study on Sustainable Practices in the Hotel Industry: A Review." ECS Transactions 107, no. 1 (April 24, 2022): 479–91. http://dx.doi.org/10.1149/10701.0479ecst.
Full textAbstract:
Ecological hotels are those that use green best practices in maintenance, services, logistics, goods, and supplies to considerably reduce their environmental effect. Hotels all around the world are implementing green measures, including smart bathrooms, solar power systems, and garbage diversion. Reducing energy and water consumption housekeeping and room service, are all part of moving toward sustainability. There are numerous hotels, ranging from the most basic to the most luxurious, are making efforts to improve their practices. As a result, the goals of this article are to: describe the features of sustainable practices in hotels, ii) investigate the many strategies for enhanced practices, and study the key procedures of sustainable practices. The research framework focuses on efforts that will improve awareness and sustainable development. The findings of this study will educate, motivate, and raise awareness among large and micro hotel company owners about the importance of working together to achieve sustainability.
43
Sulaiman, Debbi, and Lexi Pranata B.Limbing. "PROFESSIONALISM AND ENTREPRENEURIAL ACTION HOUSEKEEPER HOTEL." Jurnal Entrepreneur dan Entrepreneurship 8, no. 1 (March 25, 2019): 13–18. http://dx.doi.org/10.37715/jee.v8i1.1112.
Full textAbstract:
The purpose of this study is to determine the performance of hotel housekeeper professionalism and entrepreneurial action. The research method used a qualitative approach. Data were collected using interviews and observations. For data analysis, the present study used the technique of Miles and Huberman (1994). This study found that entrepreneurial action from hotel housekeepers was identified by a number of attributes such as passion, open mindedness to change, teamoriented attitude, competence and ability towards housekeeping, interpersonal skills, ability to control personal emotions, professional ethics, leadership spirit and perfectionist.
44
Kuzmin, O., K. Popovich, E. Voznyuk, and A. Linchevska. "Development of elements of the housekeeping service quality management system in the hotel facilities." Scientific Works of National University of Food Technologies 23, no. 4 (August 2017): 61–67. http://dx.doi.org/10.24263/2225-2924-2017-23-4-9.
Full text
45
Abdelrazaq, Haitham, Taghreed Aljaffal, Pheroza Daruwalla, and Karina Wardle. "Business Sustainability Through Environmental and Operational Management in Five Star Hotels in Amman, Jordan." Journal of Accounting, Business and Management (JABM) 28, no. 1 (April 30, 2021): 31. http://dx.doi.org/10.31966/jabminternational.v28i1.824.
Full textAbstract:
This paper aims to investigate sustainable environmental performance in five-star hotels in Amman, Jordan. The primary objective of the study is to determine the impact of business and operational practices of five-star hotels in Amman. The research focuses on five operational departments, including maintenance and security (MS), food and beverage (F&B), kitchens (K), purchasing (P), and housekeeping (H). This study adopted a qualitative method, using semi-structured interviews as the primary source for collecting extensive data. Moreover, the study employed quantitative instruments in data collection using a survey instrument and non-participatory observation as triangulation to the qualitative method. The study involved respondents from 13 fivestar hotels in Amman, Jordan. This paper examines the impact of operational business practices on environmental sustainability in five-star hotel properties in Amman. It suggests ways in which sustainable practices can contribute positively towards allowing hotels to achieve better performance towards the environment. The findings showed that all five-star hotels applied different sustainable practices in their daily operations to achieve sustainable environmental performance. Most of the respondents from the five operational departments acknowledged that suitable use of water and energy savings were the preferred choices that aided sustainability practices in the hotel properties
46
Anthonisz, Angela. "Assessing the future of housekeeping operations in Dubai’s five-star hotel industry – room for innovation?" Worldwide Hospitality and Tourism Themes 6, no. 4 (August 5, 2014): 352–61. http://dx.doi.org/10.1108/whatt-01-2014-0005.
Full textAbstract:
Purpose – The purpose of this paper is to evaluate the need for innovation as a means of competitive advantage in the housekeeping (HK) department of five-star hotels in Dubai and consider how the nature of the industry in the region provides particular challenges. Design/methodology/approach – An initial White Paper produced by Amadeus served as the stimulus to conduct a preliminary literature review of innovation in the field of hospitality. The application of innovation was then considered via a content analysis of web sites in Dubai to identify potential candidates for interview. Semi-structured interviews were conducted with Senior Housekeeping Executives in two internationally recognized chain hotels in Dubai to better understand whether there is a need for innovation, what types of innovation are important within these HK departments and understand the potential challenges confronting senior managers in fostering innovative practices. Findings – The key results of this study provide interesting insights into the problems of developing and managing innovation within HK operations, highlighting the issues that exist as potential barriers to innovation in terms of the organizational culture and the ownership structure within the industry in Dubai. The research also highlights the fact that much of the innovation introduced within the HK department is focused on utilization of technology and is very much “output”-orientated in terms of improving customer service and creating operational efficiencies. Research limitations/implications – The paper profiles the potential problems confronting the HK department when it comes to identifying and adopting innovation. The paper also highlights the ever-changing nature of the organizational culture and the ownership structure in the five-star hotel industry in Dubai as a critical influence in terms of the perceived importance of innovation as a success factor for the future. Originality/value – The study is the first in a series of research papers that explores the relationship between key stakeholders in the hospitality industry in Dubai as the customer demand alters and they try to identify and implement innovative ideas and concepts that provide return on investment, increased customer satisfaction, sustainability and competitive advantage. It is the first paper that identifies the context and the current internal and external environments and the drivers within the industry in Dubai (five-star) hotels with a particular focus on 2020. This is within an industry that is showing evidence of change management within the customization of the hotel build and specification, and within the adaption of IT, but is looking for innovation within the application of ideas into industry processes.
47
Josipović, Melita, Jelena Tepavčević, and Viktorija Šimon. "Sociodemographic characteristics and stress: The case of housekeeping and front office employees." Menadzment u hotelijerstvu i turizmu 8, no. 2 (2020): 53–63. http://dx.doi.org/10.5937/menhottur2002053j.
Full textAbstract:
Stress at the workplace has an influence on job performance, employees' health, their job satisfaction and turnover intention. Due to frequent and intensive contact with customers, as well as characteristics of working in the hotel industry, stress can occur as a consequence. Therefore, the main aim of this study is to determine whether there is a difference in the perceived sources of stress among front office and housekeeping employees according to their sociodemographic characteristics (gender, age, education level and marital status). The research included 167 employees from the front office and housekeeping departments. The results show that sociodemographic characteristics of employees do not have an impact on their perceptions of sources of stress at the workplace. In addition, the impact of the working department on the perception is not significant. Due to the size of the sample, the generalization is not possible, but the results obtained in this study can be a guideline for the identification and reduction of the sources of stress in observed hotel departments.
48
Kravets, Alla G., Aleksandr O. Morozov, and Inna V. Strukova. "PROACTIVE APPROACH TO AUTOMATION OF THE HOTEL HOUSEKEEPING SERVICE RESOURCES MANAGEMENT." PRIKASPIYSKIY ZHURNAL: Upravlenie i Vysokie Tekhnologii 37, no. 1 (2017): 071–83. http://dx.doi.org/10.21672/2074-1707-2017-37-1-071-083.
Full text
49
Muliadi, Samsul, Surayyal Hizmi, and Muhammad Husni. "PENYIAPAN KAMAR TAMU DI JM HOTEL DESA KUTA LOMBOK TENGAH." Jurnal Pendidikan dan Perhotelan (JPP) 2, no. 1 (June 1, 2022): 44–50. http://dx.doi.org/10.21009/jppv2i1.06.
Full textAbstract:
Tujuan penelitian: Penelitian ini bertujuan untuk mengetahui persepsi dan pengetahuan dari karyawan pada JM Hotel terhadap pelaksanaan penyiapan kamar tamu yang sesuai dengan SOP yang dimiliki oleh hotel tersebut.
Metode penelitian: Penelitian ini menggunakan metode kualitatif dengan mewawancarai karyawan untuk memperoleh data terkait pemahaman dan persepsi karyawan terhadap penerapan dan pelaksanaan SOP penyiapan kamar. Data yang diperoleh kemudian didukung oleh hasil observasi langsung terhadap karyawan divisi housekeeping dalam menyiapkan kamar tamu.
Hasil dan pembahasan: Berdasarkan dari hasil wawancara ditemukan bahwa seluruh karyawan pada JM Hotel menyatakan pentingnya melaksanakan set-up kamar yang sesuai dengan SOP demi memberikan kenyaman pada tamu. Sedangkan hasil observasi menunjukkan adanya perbedaan dalam urutan SOP yang dilakukan dengan standar ASEAN Toolbox atau pun salah satu hotel berbintang.
Aplikasi: Perlu adanya pengembangan dan sosialisasi lebih lanjut terhadap karyawan hotel terkait pelaksanaan SOP yang sesuai dengan standar ASEAN Toolbox demi peningkatan kualitas pelayanan dari hotel tersebut.
50
Octaviani, Shindy, and Musparni Musparni. "Strategi Manajemen Waktu Room Attendent Dalam Menyiapkan Kamar di Kyriad Hotel Bumiminang Kota Padang." JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN 2, no. 1 (June 14, 2021): 45–52. http://dx.doi.org/10.24036/jkpbp.v2i1.31372.
Full textAbstract:
Hotel adalah suatu perusahaan yang dikelola oleh pemiliknya dengan menyediakan pelayanan makanan, minuman dan fasilitas kamar untuk tidur kepada orang-orang yang sedang melkaukan perjalanan dan mampu membayar tanpa adanya perjanjian khusus. Suatu hotel memiliki berbagai departement antara lain : (1) Front Office Department yang langsung berhubungan dengan tamu, (2) Housekeeping Department yang bertugas untuk menyelesaikan semua kebersihan atau kelengkapan atas kamar tamu, (3) Food and Beverage Department yang bertugas untuk mengolah dan menyiapkan serta memberikan pelayanan atas makanan dan minuman yang dipesan oleh tamu hotel, (4) Accountiong Department yang bertugas untuk membuat laporan pemasukan dan pengeluaran yang dibutuhkan hotel, (5) Sales and Marketing Department yang menjual produk yang disediakan oleh hotel dengan calon tamu yang akan mempergunaknnya, (6) Engineering Department yang bertugas memelihara dan perbaikan segala kerusakan listrik dan mesin di hotel, dan (7) Security Deapartment yang menjaga keamanan hotel agar tamu hotel merasa aman tinggal di hotel. Jumlah department yang ada di setiap hotel tidaklah sama. Department dan section yang ada pada hotel-hotel tersebut akan bertambah banyak, seiring dengan kebutuhan dari hotel masing-masing. Untuk menyiapkan kamar tramu yang bersih untuk ditempati dengan waktu yang singakat, seorang room attendant harus memiliki strategi atau trik untuk mengatur waktu yang bisa digunakan dalam mebantu pekerjaan mereka