Dissertations / Theses on the topic 'Hotel industry - South Africa'

Thesis (MTech (Electrical Engineering))--Cape Peninsula University of Technology, 2010.
In recent years, the South African hotel industry has experienced increasing demand for hotel's services. At the same time, mounting costs of energy affects energy performance and public image. Energy management is a new approach to address those widespread problems. This study aimed to suggest good management practices and develop a "self-help" approach, to reduce the demand and costs of energy for the South Africa hotel industry. This is expected to result in monetary savings and conservation of energy resources. This has been done by conducting survey within seven selected hotels in Cape Town, metropolitan of South Africa. In addition, through the "self-help" guide, approaches to energy management system are also described, showing the ways for hotels to achieve better energy performance. Potentials for savings from good housekeeping are estimated to 10 - 15%. The "self-help" guide is recommended to be improved through implementation in pilot hotels; and the proposal set of benchmarks need to be different for hotels in different provinces of South Africa considering the differences in climate conditions. The result of this study range from presenting the energy conservation awareness, barriers, method of conservation, financial and institution mechanisms, policy measures, status of energy use and propose strategy to develop a "Self-help" guide for energy management in South African Hotel industry. It has been found that energy monitoring has been done in the South African Cape Town hotels. From the total energy consumed by this industry, electricity accounts 80% of it of which air conditioning takes the biggest share (about 50%) and the remaining for Liquefied Petroleum Gas (LPG), diesel and others fuels. In addition, through the "self-help" guide, approaches to energy management system are also described, showing the ways for hotels to achieve better energy performance. Potentials for savings from good housekeeping are estimated to 10 - 15%. The "self-help" guide is recommended to be improved through implementation in pilot hotels; and the proposal set of benchmarks need to be different for hotels in different provinces of South Africa considering the differences in climate conditions.

Thesis (MBA (Business Management))--Stellenbosch University, 2008.
The objective of this specific research report is to analyse the internet marketing function within the South African tourism industry. Furthermore, the hotel industry is analysed to establish how the introduction of the internet changed the playing field in terms of marketing and how customer behaviour has changed over the past 13 years with the introduction of the internet to the already established global distribution systems (GOS) and computer reservation systems (CRS). An in-depth literature review is conducted to analyse the marketing function in general, after which an analysis in terms of production and services organisation is discussed. Here, the focus is on the 4 P and 7 P marketing mix theories of Michael Porter. The influence of the internet on the service marketing mix is discussed with specific reference to the luxury hotel industry. The specific research and interviews conducted in this study are focused on the luxury hotel industry in the Cape Town city area. Focus areas of the interviews with the specialist in the industry are on the following: • Influence of the internet on customer relationship management • Influence of the internet on the relationship between the luxury hotels and intermediaries • Influence of the internet on marketing functions such as cost and service. The findings of the primary research in the interviews are then compared to the findings in the literature review and recommendations and managerial implications are drawn in the final chapter of the research report.

The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.

This study was initiated due to the need to address process of moving from strategic planning to strategy implementation within the South African hotel industry. The idea of strategy implementation might seem straightforward: namely that the strategy is formulated and then implemented. However, transforming strategies into action is a far more complex and difficult task. Numerous impeders hamper this process. The main deliverable of the investigation was to develop a conceptual and practical strategy implementation model for the South African hotel industry. The intention of the strategy implementation framework was to serve as a tool that assists in the process of moving from strategic planning to strategy implementation. Both qualitative and quantitative methods were employed for data gathering. The first phase involved five in-depth interviews with executives from three to five star rated hotels. The second phase involved the completion of a structured questionnaire by a sample of 61 three to five star rated hotel managers. Although the data gathering covered the entire strategic management process, there was a specific focus on strategy implementation and the impeders associated with this process within the South African hotel industry. The data from both the phases were analysed and a draft conceptual and practical model was developed. The intention of the researcher was to present a model that is both user-friendly and easy to understand, as well as practical for use by all levels of management with varying educational qualifications, within the hotel industry. A draft model was subsequently presented during a focus group session to a group of hotel executives, managers and management consultants for review. The discussions focussed on a number of aspects relating to the model, including but not limited to the ease of understanding of the model and concepts and its practicality in assisting hotel practitioners move from strategic planning to strategy implementation. Based on the discussions from the focus group, a revised and final model was developed. While the research focussed on the hotel industry in South Africa and therefore its primary application is for the South African hotel industry, further research could be done to investigate the potential application of the model in hotels located in other countries. The model might also be adaptable for use in other service industries. In addition, the research focussed on developing a model that would assist practitioners in the hotel industry move from strategic planning to strategy implementation. During the research, it became apparent that the need for customised hotel industry specific strategy implementation tools is a niche requirement. However, further research must be conducted to investigate, review and ascertain the availability of management and practical tools that could help hotel managers in the monitoring of strategy implementation and if not, a model or scorecard could be developed, taking into account the idiosyncratic nature of the hotel industry.
Thesis (PhD)--University of Pretoria, 2008.
Tourism Management
unrestricted

Bibliography: leaves 137-141.
The hotel industry is one where success or failure largely depends on service quality. To control financial performance in such an environment, management must be aware of the need to closely monitor and control this non-financial aspect. This does not appear to have been the case to date. The Hotels and Leisure Sector of the Johannesburg Stock Exchange is one of the poorest performing, with the hotel groups having fared the worst. An oversupply of hotel rooms, the increasing availability of alternative forms of accommodation and a perceived decline in service standards are amongst the threats causing these unfortunate results. Management action is thus necessary to survive and prosper in the face of these current challenges. A case has already been made for the necessity of employing the use of non-financial indicators in the management of most organizations. The use of such indicators within a structured management system has proven to yield better information for decision-making and control than merely adding a selection of indicators to an existing financial reporting framework. Several structured management control systems exist. It is suggested that the balanced scorecard, where overall organizational strategy is linked to individual goal setting and action, is a highly effective management tool within a hotel environment. The measurement of performance relating to customer, service process and infrastructural goals within the standard key perspectives of a balanced scorecard enables a hotel manager to better control the intangible service process. Thus guest - staff interaction can be successfully controlled in line with the hotels strategy, while at the same time, environmental challenges will have been built into the goal setting equation. The balanced scorecard has been implemented successfully in several hotel groups internationally, proving its suitability to the industry. It is thus recommended as a solution to the ailing South African hotel industry.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017.
The study identifies and examines evidence on how customer loyalty is influenced by hotel product innovation. This examination helps to understand differentiation and the competitive benefits of innovation in product and loyalty for such innovation. The innovation influence provides rationale to extend product innovation as a strategy to differentiate, compete, and gain loyalty in the hotel industry. With increased competition in the hospitality industry, the examination of hotel product innovation becomes imperative for both practical and theoretical relevance. This examination was done using a survey method to collect data from 242 travellers who visited Cape Town, stayed in a graded hotel, and visited Kirstenbosch Gardens during the period of the study. This quantitative survey was supported by data triangulation approach with respondents chosen using systematic random sampling. The semi-structured questionnaire comprised mainly closed-ended and a few open-ended questions. The study found that hotel product innovation has greater influence on customer loyalty and hotel choice. However, not all product innovations have the same level of influence, and not all influences are statistically significant. Therefore, the degree of influence was found to be a useful enabler of competitive and loyalty strategy in the hospitality industry.

Thesis (PhD)--Stellenbosch University, 2013.
This study investigated the implementation of broad-based black economic empowerment (BBBEE) policy in the hotel industry of South Africa. BBBEE aims to accelerate the inclusion of black people into the economy through company ownership, human resource, and enterprise and community development. Although black people represent 91 per cent of South Africa’s population, the economy is controlled by a small white population. Studies have shown slow adoption and resistance to the BBBEE policy by the private sector, including in the hotel industry. Therefore, the research problem was the nature of compliance with, and the implementation of, black empowerment policy in the hotel industry. The main objective of the study was to investigate whether a framework for the effective implementation of black empowerment policy could be developed, given the centrality of hotels in the tourism value chain. The specific objectives were to determine the nature of the disconnect on BBBEE, to identify factors which facilitated or inhibited implementation, and to explore solutions for enhancing BBBEE implementation in the hotels. A quantitative investigation of 611 hotel general managers constituted the core of the dissertation’s content and contribution. Data from 178 respondents was analysed using descriptive and correlational statistical methods. The development of the quantitative research instrument was substantiated by the preliminary qualitative study of five hotel group executives. The mixed methods approach was appropriate for investigating the dual structure (group and unit) of the hotel industry. The results indicated that hotels were recording progress on human resource development although compliance levels did not meet the required BBBEE targets. On enterprise development, the hotels’ engagement with small black enterprises was low both quantitatively and qualitatively. Furthermore, hotel group leaders indicated that the tourism-specific BBBEE charter presented bureaucratic challenges, as tourism straddles several industries which required different BBBEE certification. The study has developed an empowerment framework of solutions for achieving success in BBBEE in hotels. The primary factors determining success are the provision of performance targets and incentives for general managers, and if the hotel manager supports BBBEE policy. Furthermore, exogenous factors such as the star rating and location of a hotel also impact on BBBEE implementation. A quantitative investigation of 611 hotel general managers constituted the core of the dissertation’s content and contribution. Data from 178 respondents was analysed using descriptive and correlational statistical methods. The development of the quantitative research instrument was substantiated by the preliminary qualitative study of five hotel group executives. The mixed methods approach was appropriate for investigating the dual structure (group and unit) of the hotel industry. The results indicated that hotels were recording progress on human resource development although compliance levels did not meet the required BBBEE targets. On enterprise development, the hotels’ engagement with small black enterprises was low both quantitatively and qualitatively. Furthermore, hotel group leaders indicated that the tourism-specific BBBEE charter presented bureaucratic challenges, as tourism straddles several industries which required different BBBEE certification. The study has developed an empowerment framework of solutions for achieving success in BBBEE in hotels. The primary factors determining success are the provision of performance targets and incentives for general managers, and if the hotel manager supports BBBEE policy. Furthermore, exogenous factors such as the star rating and location of a hotel also impact on BBBEE implementation. This study builds on, and adds value to previous studies by moving beyond the investigative mode to identifying practical policy options for successful transformation of the hotel industry. The proposed framework acknowledges the diverse nature of the tourism product, and provides potential solutions to enhance the hotel managers’ ability to anticipate and incorporate factors impacting on BBBEE implementation. The framework adds theoretical value to affirmative action discourse by suggesting a conceptual shift from a race-based approach to an alternative one which would incorporate sustainable tourism and ethical governance concerns. Such an approach would maximise BBBEE potential in the hotel industry of South Africa for beneficiaries and communities. Additional research is recommended to substantiate the hypothesis with a broader sample as the study was limited to hotel managers.

Bibliography: pages 111-113.
The continued growth of the South African tourist industry was assumed and projections up to year 2020 were made to establish the corresponding growth in employment opportunities in the hotel industry. Overseas tourism is sensitive to and dependent on many factors. These were identified and the performance over the past two decades for bona fide overseas visitors, excluding mere border crossings, were extrapolated, accepting that oscillations about the suggested trend line will become greater in the future. In order to predict the growth of domestic tourism, cognisance had to be taken of the demographic development of the various population groups. The distribution of wealth among the various groups was estimated in the short, medium and long terms. On it depends the choice of accommodation when going on holiday. An evaluation was made of the employment pattern in the South African hotel industry. Published data from the Central Statistical Services and the Bureau of Financial Analysis (BFA) of the University of Pretoria were used. The 1982 Manpower Survey of the BFA proved particularly useful in establishing the present distribution of skilled staff in the industry by hotel grading and by geographical area. Performance ratios were calculated relative to capital invested and to revenue earned. The lowest staff to room ratios were used as criterion for optimal and most efficient usage of staff. The model thus developed with the aid of the Hewlett Packard STATP computer program, was based on actual present performance of a certain category of hotels. Unlike other approaches reported in the literature, a clear distinction was here made between skilled and unskilled labour. This distinction is considered to be of prime importance to any developing country where a shortage of skilled staff generally prevails, in contrast to a vast supply of untrained labour.

Thesis (MBA)--Stellenbosch University, 2012.
Coopetition is the simultaneous cooperation and competition amongst competitors (Gnyawali & Madhaven, 2001); the objective being mutually beneficial results (Oxford, 2012). It is a fairly new concept and has not widely been applied to the hospitality industry. Most of the research that exists on this topic relates to destination marketing, cooperation or competition in tourism and hospitality; very little looks at coopetition. The current economic situation, and as its negative impact on the hospitality industry in South Africa, has provided a need to explore how hotels are able to work together in order to retain their position in the market as well as gain a competitive edge over one another and other markets. The primary objective of the research report is to contribute to coopetition theory, specifically in the hospitality industry. The study is based on research of the interaction between the network of fivestar hotels in Cape Town. It explores their relationships with one another and with other hotels in South Africa. The secondary objective is to answer a number of subordinate research questions which provide insight into the factors that promote or hinder coopetition. It considers the reasons for coopetition, the role of third parties in the relationship, the impact of geographic location on these relationships, amongst other factors. The results of the study have provided insights as to how factors internal and external to the organisations impact their willingness to cooperate with their competitors. The study determines reasons for coopetition, activities where it is present and shares the impact of the coopetitive initiatives to date. It confirms some of the existing theory and highlights areas where there is scope for future research.

Thesis (MTech (Cost and Management Accounting))--Cape Peninsula University of Technology, 2018.
Small and Medium Enterprises (SMEs) operating in the hotel industry in South Africa are perceived to be failing/underperforming partly due to their reluctance to use Non-Financial Performance Measures (NFPMs). The main purpose of this study was to determine the extent to which SMEs in the hotel industry use three categories of NFPMs, namely; customer oriented, internal business process as well as learning and innovation, for running their businesses. This objective requires quantitative data to determine the percentage of SMEs in the hotel sector that make use of NFPMS. Specifically, the study aimed to determine the types of NFPMs used by the SMEs, the purposes for which these measures are used, the perceived effectiveness of the NFPMs currently used, as well as the factors that inhibit SMEs from using NFPMs. To this end, a questionnaire survey was administered on owners/managers of 100 hotels operating in the Cape Metropole. Purposeful sampling method was employed. Test of reliability of questionnaire was done during the experimental stage to ensure the stability, consistence, repeatability, or reproduction of the same results if questionnaires were to be administered to the same population using the same methodology at different times. The results of the study revealed that customer oriented measures were the most frequently used NFPMs, while learning and innovation related measures were the least frequently used NFPMs by the sampled SMEs. Concerning the purpose for which SMEs use NFPMs, the results revealed that SMEs used the NFPMs mainly for: improving the profitability of their business, improving productivity and effectiveness, as well as for improving decision–making. As far as the perceived effectiveness of the NFPMs currently used by SMEs, the results revealed that customer oriented measures were perceived by the sampled respondents to be the most effective of the three NFPMs. With respect to the factors inhibiting SMEs’ use of NFPMs, the results revealed that the main factors were high cost of implementing these measures, incomparability of the measures to those of other SMEs due to their entity specific nature, difficulty in quantifying the NFPMs measures, as well as employee resistance. This study fills a gap in the literature by making a significant contribution on the usage of NFPMs by SMEs. The study provides useful information on the usage of NFPMs that the Department of Small Business Development and Small Enterprise Development agency(SEDA) can use to inform the development of interventions aimed at reducing SMEs’ failure. These findings may also help SMEs to improve their usage of NFPMs in order to capitalise on the benefits gained from using these measures. Furthermore, these findings may help SMEs to overcome the factors that inhibit them from using NFPMs.

Thesis (MTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2017.
The hotel sector has been identified as experiencing the largest numbers of employees leaving their jobs within a short period of employment when compared to other sectors of the economy. The large number of employees leaving hotels within a short period of employment is perceived as detrimental towards business’ success. This research is about testing the strength of the relationship between employee retention variables and employee retention in hotels in Cape Town, South Africa. The researcher firstly consulted literature (secondary data) in order to understand the hotel employee retention phenomenon. From the literature findings, the objectives of this research were formulated. The research objectives were built based on the literature findings in order to assess the strength of relationships between employees’ perceptions of employee development, employee compensation, work engagement, good working relationship between line managers and subordinates, long working hours on the one hand; and employee retention in the hotel sector on the other hand. As the research aimed at testing relationships between variables, a quantitative research method was deemed the appropriate approach. Structured questionnaire surveys, using non-probability sampling, were applied in the form of a convenience approach. Hotels willing to participate in the study were selected, as Cape Town has a large population of hotels. Data for this study was collected over a period of ten months. A bivariate analysis was applied in this research in the form of correlation and Chi-square tests, after descriptive statistics were done. Reliability tests also measured the level of internal relatedness of the variables used to explain employee retention and related constructs. The variables and constructs used in this study were tested for relationships. The major results showed that there are highly significant relationships between employee retention, on the one hand, and employee compensation, employee development, working relationship, work engagement, and working hours, on the other hand.

Magister Legum - LLM
The hospitality industry is one of the largest economic sectors in the world.1 As a result, it is one of the top employment contributors, with its Travel and Tourism sector accounting for an estimated 10.3% of global GDP, translating to a US$8.9 trillion contribution to the world’s GDP and 330 million jobs in 2019.2 In the context of South Africa, the tourism industry also plays a crucial role in economic growth and job creation. Tourism in South Africa accounted for 2.8% of GDP in 2019,3 and employed an estimated 709 000 individuals.4 Therefore, the importance of this colossal industry in economic growth and development, coupled with its potential in poverty reduction cannot be overemphasised.

Thesis (MBA (Business Management))--Stellenbosch University, 2008.
ENGLISH ABSTRACT: The aim of this study was to determine approaches to CRM within the luxury hotel sector in Cape Town in order to add value not only to guests, but to all stakeholders of the hotel. This was done by conducting a literature review, supported by a sound base of primary research. The findings proved that CRM theory holds true for most luxury hotels and the notion that luxury hotels in modern times cannot afford to be without a CRM initiative, was underpinned. Furthermore, the concept of an aligned strategy and vision in terms of a hotel's CRM approach was found to be integral. Staff buy-in and co-operation are of utmost importance for any hotel property implementing a CRM initiative. Additionally, training and education on the importance of CRM was highlighted as an important factor to get all staff on board. Management needs to become customer relationship management experts themselves in order to inspire and motivate staff to excel at building relationships with guests. Moreover, the common mistake of hotels to place greater impetus on CRM technology than training and lack of leveraging CRM investments was examined as some of the main reasons for the failure of CRM initiatives. Although CRM technologies are extremely powerful tools and may facilitate a hotel's CRM strategy, they cannot be viewed in isolation and made responsible for the success of such a programme. Training is vital to enable staff to use these systems optimally and to turn guest data into gold. The importance of people was also emphasised in the light of personalisation of service; having the correct staff with an aptitude for guest service and hospitality is imperative. Lastly, the concept of customer-centric processes and systems was stressed. Everything a hotel does in terms of CRM efforts should be derived from the notion of guest satisfaction. Guest satisfaction is the one essential element that will enable a hotel to flourish and enjoy a firm base of repeat business. Repeat business is the most rewarding type of business for a hotel as it means that guests are satisfied with their service and will promote the hotel to others at no additional cost to the hotel.
AFRIKAANSE OPSOMMING: Die doel van hierdie navorsingstuk was om die houding van luukse hotelle in Kaapstad teenoor kliënte verhoudingsbestuur (KVB) te bepaal en vas te stel hoe alle aandeelhouers van die hotel voordeel kan trek uit KVB. Die doelwit was bereik met behulp van primêre en sekondêre navorsing. Die bevindinge het bewys dat KVB teoreties waarde toevoeg tot meeste luukse hotelle. Die feit is geboekstaaf dat luukse hotelle nie sonder KVB kan oorleef nie. Dit was ook gevind dat 'n geintegreerde strategie en visie van uiterste belang is in KVB in hotelle. Personeel samewerking en entoesiasme is ook uitgelig as belangrike elemente wat die sukses van KVB bepaal. In hierdie opsig, was opleiding 'n integrale faktor tot die bevordering van personeel deelname. Die bestuur van hotelle moet self kundiges raak op die gebied van KVB om sodoende personeel te inspireer en motiveer om ook waardevolle kliënteverhoudinge te bou. Algemene foute wat hotelle begaan in terme van KVB is die feit dat meer klem gelê word op KVB tegnologie as op opleiding en dat die opbrengs op die inisiële belegging in KVB nie in ag geneem word nie. Alhoewel KVB tegnologie van onskatbare waarde is om 'n hotel se KVB strategie suksesvol te maak, kan die sukses van so 'n strategie nie alleenlik daaraan toegeskryf word nie. Ten einde die personeel te bemagtig om hierdie sisteme optimaal te benut, moet opleiding weereens as 'n area van belang beklemtoon word. Nog 'n prioriteit is die kwaliteit van personeel wat aangestel word; personeel moet 'n natuurlike aanvoeling hê vir kliënte diens en persoonlike interaksie.

Thesis submitted in fulfillment of the requirements for the degree Master of Technology: Tourism and Hospitality Management Faculty of Business Cape Peninsula University of Technology
Environmental management is a new phenomenon, one which affects not only the way that individuals live their lives today but also how businesses operate. Environmental policies cannot simply be introduced, especially in the hospitality industry. Although the industry thrives off customer satisfaction, like any other business it relies on making a profit each financial year for it to stay operational. This research was undertaken to determine if implementing an environmental policy has any effect on the financial statements of a select group of hotels within the Cape Metropole. In answering this question, the researcher was able to establish what the relationship between implementing environmental management policies was and the effect it has on the financial side of a specific group of hotels. “Hotels are also being pressured to move towards triple bottom line reporting (3bl), involving the relationship between profit, people, and planet” (Kleindorfer, Singhal & Van Wassenhove, 2005:482). “To encourage an environmentally more responsible behavior in the hotel sector, it was necessary to demonstrate the cost savings of these practices” (Bohdanowicz, 2005:188-205). The research methodology consisted of both quantitative and qualitative approaches. Interviews were conducted with participants from key organizations, and with people who were linked to the hotel industry and environmental management. These included government organizations, SARS, which deals with all tax-related laws in South Africa, Eskom, the country’s energy providing company, as well as with a travel agency which deals with hotel bookings on both a local and international level. A focus group was also undertaken to ensure that the problems being researched were discussed fully by likeminded people, and by those who were directly involved with carrying out these policies in hotels. Questionnaires were sent to all the four- and five-star hotels within the Cape Metropole to assess the current situation relating to environmental management and their financial profit or loss. The research determined that implementing environmental policies has both a positive and negative effect on financial statements, thus proving that there is a direct link between the two. The findings clearly showed that environmental policies, whilst good for the surroundings and the environment, can be financially draining for a business if not properly planned prior to implementation. With correct research, however, this can be done in the correct manner, with results that are positive for both the environment and for the company’s financial statements.

Over the past few decades, customer satisfaction, customer retention and policies and procedures to sustain the above mentioned, have earned great amount of lip service. The importance of satisfied customer percentage have been emphasized by theories even longer before the best advised companies have done so. It is only recently, on the eve of the Soccer World cup 2010 that the issue has been narrowed down to truly hard relationships and one hard question: “Will the guest visiting the hospitality establishment frequent the hotel?” Two vital financial catalysts were used as basis for customer retention. The first is that of old customer’s costs much less than acquisition of new ones and the profit generated from the retained customer must therefore handsomely exceed the harvest reaped from the new clientele. Retaining customers have become an intangible asset in the sense that their value demonstrates the return that is won by successful efforts to satisfy the customers so greatly that they and their custom literally and figuratively stays with you. South Africa has lured even the loneliest traveller to the scenic beauty that is cradled by the country and its surroundings. When taking the former into consideration, South African businesses have enjoyed an increased appreciation and application of Business Management and its accompanying principles. The hospitality industry should therefore embrace the business management principles with specific emphasis on Total Quality Management (TQM); providing managers with the capacity to think strategically about the organisation, its business position, how it can gain sustainable competitive advantage and how its business management strategy can be implemented and executed successfully. The latter forms the basis for ensuring the smooth running of operations and ultimately, ensuring guests have a wonderful experience at the particular establishment. There is a strong belief that lodging facilities in the Garden Route area has experienced low customer retention due to a lack of comprehensive implementation of Total Quality Management principles which impedes on the establishments to reach their optimum profit levels. It is for this reason that this thesis will argue the importance of the systematic client retention as a strategic mandate in today’s service markets. Commercial reality demand long and lasting relationships that are beneficial to both the hospitality related establishment and their customers. The hypothesis used is the application of Total Quality Management as a Business Management Strategy which will facilitate customer retention in hospitality related industries such as hotels situated in the Garden Route area. Research shows that service expectations of customers and potential customers have escalated. Hospitality businesses found that implementation of quality processes to be a vital competitive component. However, many hotels are still struggling to reach a real understanding of what is meant by TQM. The research data indicates that 93 percent of hotels in the Garden Route do not follow a TQM program although all the hotels were familiar with the concept. This might be the reason why most hotels neglect customer retention activities. The literature reviewed in chapter two considers the customer retention activities evaluated in the questionnaire as important to retain guests. Hotels in the Garden Route do not perform these activities to the extent of success. Hotel managers thus know what to do in order to retain guests but the problem is quite simple, they do not always implement the necessary strategies.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology Tourism and Hospitality Management in the Faculty of Business and Management Sciences at the Cape Peninsula University of Technology
The human resource department in the hospitality industry has a reputation for high staff turnover and labour instability due to various reasons, such as staff members who are not motivated and are not recognised for hard work. Another problem is employing unskilled staff, low staff remuneration, staff members not being trained and long working hours. The main research problem was: What were the reasons for the high staff turnover in the selected hotels of this research study? From the main research problem three sub-problems emerged the first being, Why does the selected hotels not understand what actually motivates their employees to stay on in positions? The other two sub-problems are stated in chapter 1. The main objective was to research the reasons why the selected hotels were experiencing such high staff turnover. According to Amos, Ristow and Pearse (2008:172), staff turnover can be from a combination of factors such as what the organisation pays, the working conditions, opportunities for promotion, the quality of supervision, and poor group relations, which makes it more or less appealing as an employer. The research design utilised a multi-strategy approach whereby both quantitative and qualitative data were gathered. The questionnaires were a quantitative data-gathering tool that provided the researcher with information relating to why staff turnover is so high in the selected hotels. Questionnaires were completed by human resource managers, senior managers, managers, supervisors and staff members. The qualitative data were obtained from the interviews and the literature review. Interviews were conducted with human resource managers (HRM) in the selected hotels to find out what problems they face and to find solutions to reduce staff turnover. The main findings were that many of those associated with the selected hotels maintain that hotel positions do not offer creative and intellectual development. Once people have understood the needs and demands of their particular job, their cultural learning and intellectual stimulation comes to an end quickly, causing people to lose interest in their jobs and look elsewhere. The main recommendations were that management styles and human resource practices should be applied to stimulate, communicate with and recognise staff potential. Money was not the main reason why staff resigned from their positions; rather it was the fact that managers were not acknowledging them for their hard work and that there was no growth within the selected hotels.

This study investigated the expansion strategies of hotel companies that want to expand away from their local market. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalisation and service industries. Due to the major changes impacting upon the industry due to the effects of technology and globalisation, it would be useful to establish the important key factors and processes involved during internationalisation. Expanding cross border for a hotel group signifies a number of challenges that must be focused on at the same time. Markets need to be identified, political stability needs to be scanned and cultural differences must be taken into consideration. Logistics and supply chain have to be developed together with operational issues from financial reporting, marketing and human resources. Organisational structures must be adapted to take into account the new levels of responsibility. An in-depth review of the literature regarding internationalisation was conducted, which evidenced that the most useful model for answering the questions was the eclectic paradigm as developed by John Dunning (1993). The paradigm has been used in many manufacturing and service sector studies, including that of the hotel sector (Contractor and Kundu, 1994). A questionnaire was compiled and interviews were set up with the directors and executives tasked with the respective companies’ expansion programmes. Due mainly to the effects of new technology and globalisation on the hotel industry, there have been many changes in the last decade, including increasing consolidation and concentration and an increasing importance upon branding and financial performance. It was apparent from the research that the time taken to internationalise by hotel chains has reduced significantly in the last decade, especially if one looks at the performance of hotel companies such as Accor Hotels. iii Only two of the three companies studied in this treatise had undertaken expansion into Africa with the third company ready for entering soon. Nonequity involvement in general was the most favoured form of involvement with majority of their expansions based on management contracts, joint partnership or franchises. The role of the functional departments, the importance of a global outlook and the necessary structural changes during international expansion was also explored. In order to answer the various research propositions that are posed, the researcher chose to base this research on a phenomenological approach through case study analysis.

Thesis (MTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2006.
The HIV/AIDS pandemic poses one of the greatest challenges to business development in South Africa. The hotel industry is growing rapidly and will be . significantly affected by the HIV/AIDS pandemic. The purpose of this study was to determine the Knowledge, Attitudes and Practices (KAP) regarding HIV/AIDS of staff from nine Protea group hotels in Cape Town. A sample of 200 hotel staff was randomly selected to participate. A structured self-administered anonymous questionnaire was the instrument used to collect the data. The response rate was 81%. There were more females than males, and the majority of the respondents were between the ages of 21-30 years. More than half of the respondents were single, hotel managers and with matriculation as the highest qualification. The respondents demonstrated a reasonably good knowledge on the transmission of HIV/AIDS. Almost half of the respondents believed that HIV/AIDS would not affect the hotel industry. The survey revealed conflicting results on whether HIV-infected staff should be involved in food preparation, and whether staff should serve food to HIV positive hotel guests. There were also concerns of the risk of infection when handling dirty linen used by HIV-infected hotel guests. More males than females were currently sexually active and reported having more than one partner in the past three years. The majority of the respondents believed that condoms were effective, but only one third reported the use of a condom every time they had a sexual encounter. There was a significant relationship between knowledge and attitudes (p-value<0.05, but none between knowledge and practice and attitude and practice. It is recommended that the hotel industry develop effective workplace policies and supportive environments, and that on-going HIV/AIDS education and prevention programmes be implemented to change high risk sexual behaviour and practices.

Lack of quality in the South African construction industry is causing various problems for different stakeholders. The causes of this lack in quality are due to various different attributes. Corruption has become one of the leading causes with regards to lack of quality. Quality assurance can mitigate or eliminate defects through the implementation of a quality management system. Defects manifest primarily through cracking, dampness, detachment, and water leaks. Defects are categorized as structural, subsidence, acoustic and thermal. In terms of time, defects are either patent or latent, and can be discovered through observation, inspection and various tests. The causes of defects are ultimately due to error or omission, either during design or during the construction phases. Defects may also result due to procurement related factors, such as appointment of incompetent contractors. The result of defects is customer dissatisfaction, rework and disputes. Non-conformance to requirements results in rework and this in turn contributes to time and cost overruns. The aim of this research was to investigate the greatest cause that leads to defects in houses; the most common type of defect; and why projects fail in term of project management terms (due to defects). Results of quantitative research amongst professionals within the construction industry in the Western and Eastern Cape of South Africa as well as literature that has been reviewed form the basis of this study. Architectural practices, consulting engineering practices, and general building contractors were selected on a random sample basis, and surveyed using an online questionnaire. The study revealed that inadequate artisan skills is the biggest cause leading to defects in houses, and that cracks are the most frequent type of defect occurring. Projects fail in project management terms because of defects as the construction time of the projects are increased. The study revealed that construction related causes of defects dominate over design related causes. This study should be of value to both construction industry professionals as well as their clients.

Thesis (M. Tech. (Tourism and Hospitality management)) -- Central university of Technology, Free State, 2012
South Africa is the country with the largest population of HIV and AIDS sufferers in Sub-Saharan Africa. Since AIDS is an incurable disease that mostly affects individuals in their productive years, it could have a disruptive impact on the productivity and financial sustainability of organisations, which is especially true in the hospitality industry where long and strenuous working hours are often expected from staff. With this in mind, the study aimed to evaluate the level of implementation of HIV and AIDS policies in the hospitality industry, by focusing on a major South African hotel group. This particular hotel group operates a number of individual hotels throughout South Africa. To ensure that all geographical areas were covered, major cities in three different provinces were identified as suitable locations for individual hotels to be identified for the study. The city of Durban, representing the Kwazulu-Natal Province, was selected on the basis of being the worst-affected area, with Bloemfontein (Free State Province) and Cape Town (Western Cape Province) as the medium-affected and least-affected area respectively. The data, which was gathered by means of a questionnaire, was interpreted both qualitatively and quantitatively. The findings show that the respondents were not always aware of the existence of HIV and AIDS policies and that these were not being adequately communicated to staff. The findings also indicate that the respondents do not fully comprehend the disruptive nature of the disease or the fact that it could negatively affect productivity and profit.

Thesis (MBA)--Stellenbosch University, 2001.
ENGLISH ABSTRACT: The polystyrene foam tray manufacturing industry started with a monopoly in 1954, and lasted for more than 29 years. During the last ten years the industry has grown extremely competitive, seeing many new players enter (and exit) and a reduction in industry profitability. This mini thesis attempts to analyze the polystyrene foam tray manufacturing industry in its current form and to quantify the external, new challenges it currently faces. It attempts to identify potential pitfalls for new entrants to the industry and to construct an ideal strategy suited best for the industry, based on an industry analysis. The polystyrene foam container industry background is discussed to determine its origins in South Africa. An industry and competitive analysis is done to assess the strategically relevant aspects of the industry's macro environment. A technique developed by Thompson and Strickland (1998: 68) is utilized. The scope of the macro environment in the mini-thesis was limited to the South African scenario. Ultimately, an ideal strategy, which would deal with all the relevant challenges of the industry, is proposed. The industry and competitive analysis revealed important dominant economic traits. Competition is concentrated in the country's economic hub, namely Gauteng, but regional manufacturing bases leads to extended market share in those areas. The product range spans over several hundred coloured, printed and laminated trays, but the fiercest competition across the board takes place in a few sizes white, commodity flat trays to the meat industry, which also forms the bulk of sales to the industry. The growth rate has been organic for the last few years, mainly due to the mature status of polystyrene foam tray products and the introduction of alternative (though more expensive) media. The external macro economic environment has also not been conducive to abnormally high growth (GDP in South Africa has drifted between 1% and 3% for the last few years). Five competitors exist, and two of these competitors have 80% of the market share, but are also the furthest away from the largest part of the market, namely Gauteng. Customers are divided into two groups, distributors and end users. Small competitors make extensive use of distributors (since they do not own their own distribution channels), while large competitors limit the use of distributors to limit the potential buying power of distributors. The barrier to entry for a new entrant wanting to acquire up to 5% of market share is around R 10m, which includes working capital. The industry profitability varies from losses to extreme profits in some years. This becomes a vicious circle, since the latter attracts new entrants, which in turn causes price wars. Rivalry amongst competitive sellers is excessive, specifically when new entrants appear on the scene. Price cutting, although a very blunt tool, is used almost exclusively to obtain a volume advantage. Substitute products do not really pose a threat in the South African economic situation where cost is all-important. No other packaging medium can compete with the wide range of applicability, low cost and strength of polystyrene foam. Where end-user markets are more affluent, substitute products may have a minor impact. The power of suppliers in the industry is limited, since there is a manufacturing over capacity in the country, and there are no switching costs when changing from one supplier to another. The power of buyers, specifically ones that buy in bulk (distributors and the like), is thus quite strong. The main drivers of change include excessive movement in market pricing, product innovation, technological changes, increasing globalisation of the industry and changing societal concerns. Movement in market pricing is by far the most important and has the greatest affect on industry profitability, since the complete product range is affected. The latter four drivers affect mostly branded and speciality product. Strategic group mapping, combined with an in-depth analysis of each competitor, revealed that the largest two players, Kohler Versapak and Atlantic Forming, are definitely in the strongest position from a financial point of view. Although drawbacks such a corporate red tape, shareholder pressure and geographic location exist for these competitors, sheer financial strength to survive price wars will give them an edge. With the current amount of competitors and over capacity in the market there is bound to be some consolidation in the manufacturing industry. It seems that one of the larger two players (Kohler Versapak or Atlantic Forming) may acquire one of the smaller manufacturers in a bid to stabilize market prices. The most important key success factor is the ability to produce polystyrene foam trays at the lowest possible cost. The absence of switching costs, price wars and a manufacturing over capacity are all causes of the preceding success factor. Other less important success factors are distribution related (being close to the market is an advantage) and technology related (being able to develop advanced branded and functional trays). In its current status, where there is a supply-demand imbalance, the industry does not seem attractive. Although negative external forces such as environmental pressure, are limited, growth potential is limited and competition is fierce. In summary none of the competitors have attempted to utilize other tools than pricecutting to protect market share. From a geographic location point of view, Airshield and Mainpack are positioned best, but do not possess the financial momentum to optimally utilise their location in terms of finished product distribution and raw material acquisition. Atlantic Forming and Kohler Versapak seem to have expanded their product ranges to low profit and unprofitable products, while the other competitors have stayed focused on a few high volume items. It seems that it may have been a better idea for the larger players to utilize existing resources on other profitable media rather than expanding its interests in polystyrene foam trays.
AFRIKAANSE OPSOMMING: Polistireen skuim houer vervaardiging het in 1954 met 'n monopolie begin wat vir 29 jaar staande gebly het. Gedurende die laaste tien jaar het die polistireen skuim industrie baie kompeterend geraak, met heelwat kompeterende maatskappye wat die mark betree het (en uitgetree het), en 'n gevolglike afname in industrie profyt gehad het. Hierdie minitesis poog om die polistireen skuim bakkie industrie te analiseer in sy huidige vorm en om die eksterne uitdagings wat tans bestaan, te identifiseer. Die tesis poog verder om potensiele probleme te identifiseer wat nuwe kompeterende maatskappye in die industrie mag teëkom, en dan om 'n ideale strategie saam te stel, gebasseer op 'n industrie analise. Die polistireen skuim houer industrie is bespreek, sodat die oorsprong van die industrie in Suid-Afrika bepaal kon word. 'n Industrie en kompeterende analise is gedoen om die strategies belangrike aspekte van die industrie se makro omgewing te bepaal. Vir die bogenoemde analise is 'n tegniek soos ontwikkel deur Thompson en Strickland (1998: 68) gebruik. Die omvang van die makro omgewing in hierdie minitesis is beperk tot die Suid- Afrikaanse omgewing. Die uiteindelike ideale strategie sal al die relevante uitdagings van die industrie aanspreek. Die industrie en kompeterende analise het belangrike dominante ekonomiese eienskappe blootgelê. Markgerigte kompetisie is gekonsentreerd in die land se ekonomiese enjin, naamlik Gauteng, maar streeks gebaseerde vervaardigings aanlegte lei gewoonlik tot 'n verbeterde mark aandeel in 'n spesifieke streek. Die produk reeks bestaan uit honderde gekleurde, gedrukte en gelamineerde houers, maar die grootste kompetisie vind plaas oor slegs 'n paar plat, wit vleis bakkies - wat ook die grootste volume verkope in die industrie beslaan. Die groei tempo was organies vir die laaste paar jaar, hoofsaaklik as gevolg van die volwasse stand van polistireen skuim produkte en die bekendstelling van alternatiewe produkte. Die eksterne makro ekonomiese omgewing het ook nie bygedra tot bogemiddelde groei nie (BBP in Suid-Afrika het tussen I% en 3% gewissel vir die laaste paar jaar). Vyf produseerders van polistireen skuim houers ding mee in die mark, en twee van hulle besit 80% van die totale mark aandeel, alhoewel hulle ook die verste vanaf grootste mark, naamlik Gauteng, is. Kliënte word in twee groepe verdeel, naamlik verspreiders en eind-gebruikers. Klein produseerders maak meestal gebruik van verspreiders omdat hulle nie oor hulle eie verspreidings kanale beskik nie. Groter produseerders beperk die gebruik van verspreiders om uiteindelik potensiële koopkrag van verspreiders te beperk. Vaste kapitaal, asook lopende kapitaal om ongeveer 5% van die mark te bekom, is ongeveer R10m. Die industrie profyt variëer tussen verliese tot oorgrote profyt in sommige jare. Hierdie variasie vorm 'n afbrekende sirkel, aangesien oorgrote profyt potensiële nuwe produseerders aantrek wat dan weer tot prys oorloë lei. Mededinging tussen kompeterende produseerders is oormatig sterk, spesifiek wanneer nuwe produseerders die mark betree. Alhoewel prys verlaging 'n redelike kru metode is om markaandeel te bekom, word dit amper uitsluitlik gebruik. Alternatiewe, duurder vervangings produkte is nie werklik 'n gevaar vir polistireen skuim produkte in Suid-Afrika nie, aangesien prys die belangrikste element is. Geen ander verpakkingsmedia kan meeding met die toepasbaarheid, lae koste en sterkte van polistireen skuim nie. Slegs in sekere wel-gestelde segmente van die mark kan alternatiewe produkte 'n minimale impak op die polistireen skuim mark toon. Die mag van verskaffers in die industrie is beperk, aangesien daar 'n geweldige oorkapasiteit in die land is en omdat daar geen oorskakelingskoste bestaan wanneer daar van een verskaffer tot 'n ander geskuif word nie. Die mag van kopers, en spesifiek die wat in grootmaat koop, is dus redelik sterk. Die hoofdrywers van verandering sluit in sterk beweging in mark pryse, produk innovasie, tegnologiese veranderinge, toenemende globalisering van die industrie en veranderende sosiale standaarde. Variëerende beweging van markpryse is by verre die belangrikste en het ook die grootste effek op industrie profyt, aangesien die hele produk reeks geraak word. Die laaste vier drywers affekteer meestal handelsmerk produkte en spesialiteits produkte. Strategiese groep kaarte, gekombineerd met 'n indiepte analise van elke produseerder, het aangedui dat die twee grootste kompeteerders, Kohler Versapak en Atlantic Forming, definitief in die sterkste posisie is vanaf 'n finansiële oogpunt gesien. Alhoewel negatiewe punte soos korporatiewe sloering, aandeelhouer druk en geografiese posisie teen die twee mededingers tel, sal blote finansiele mag om prys oorloë te deurstaan hulle die oorhand gee. Met die huidige hoeveelheid oorkapasiteit in die mark moet daar uiteraard konsolidasie in die vervaardigings industrie plaasvind. Dit is waarskynlik dat een van die groter spelers (Kohler Versapak of Atlantic Forming) van die kleiner mededingers mag bekom in 'n poging om die mark te stabiliseer. Die mees belangrike sleutel sukses faktor is die vermoë om polistireen skuim bakkies teen die laagste koste te vervaardig. Die afwesigheid van oorskakelingskoste, die aanwesigheid van prys oorloë en vervaardigings oorkapasiteit is almal oorsake van die genoemde sukses faktor. Ander minder belangrike sukses faktore is verspreidings verwante (om nabyaan die mark te wees is 'n voordeel) en tegnologie verwante (om handelmerk produkte en moderne funksionele produkte te kan ontwikkel) faktore. In die mark se huidige vorm is daar nie 'n vraag-aanbod balans nie, en lyk die industrie nie aantreklik nie. Alhoewel negatiewe eksterne kragte soos omgewings druk beperk is, is groei potensiaal ook beperk en kompetisie agressief. Opsommendergewys het geen van die mededingers ander metodes as prys verlaging probeer gebruik om mark aandeel te beskerm nie. Vanaf 'n geografiese oogpunt gesien, is Airshield en Mainpack die beste geposisioneer, maar hulle het nie die finansiële momentum om hulle posisie optimaal te benut in terme van klaar produk verspreiding en rou material aankope nie. Atlantic Forming en Kohler Versapak het hulle produk reeks uitgebrei na lae profit en verlies-lyende produkte, terwyl ander mededingers gefokus gebly het op 'n paar hoë volume items. Dit lyk asof dit beter sou gewees het vir die groter spelers om bestaande bronne te gebruik het op ander winsgewinde media as om verder uit te brei in polistireen skuim.

Mini-study project (MBA)--University of Stellenbosch, 2003.
ENGLISH ABSTRACT: This report reviews the global and South African pharmaceutical and biotechnology industries and provides an overview of the changes taking place within these two industries. It highlights the impact this relationship will have on a developing South African biotechnology industry. Since the 1980s the pharmaceutical industry has experienced phenomenal growth in sales and profits. By the mid 1990s drug sales exceeded USD250 billion. Today the pharmaceutical industry is dominated by multi-national corporations with extensive R&D budgets, widespread use of trademarks and patents and complex commercial process technology. However they face threats from depleted product pipelines, patent expiry on billion dollar drug products, generic competition, increases in drug approval times, costs and price pressures. The entrepreneurial biotechnology industry promises to solve a number of the pharmaceutical industry's problems. In recent years biotechnology companies proved more effective in the development of new molecular entities. They promise individualised therapeutics, novel and more efficacious drug discovery and development of preventative treatments. However the decrease in equity financing after 2001 left almost 40% of biotechnology companies with less than 1 year of R&D funding. The industry experienced losses again in 2002 and the world is divided over the ethical, environmental and economic implications of biotechnological applications. The biotechnology and pharmaceutical industries have a symbiotic but antagonistic relationship. The change in this relationship will hugely affect South Africa's ideals of developing a biotechnology industry. Various diseases plague South Africa including HIV/AIDS, TB, obesity, diabetes, hypertension and infective diseases. These diseases will have a huge impact on South Africa's society. Yet only 10% of global R&D funding is committed to third world diseases and existing drugs and treatments are either not effective or too expensive for developing countries. It is in this situation that biotechnology and the development of a biotechnology industry could playa major role in alleviating South Africa's health burden. South Africa is already capable in first generation biotechnology, but third generation applications holds the most promise. Developing countries face various obstacles and challenges, but all boast well for South Africa. The government has committed R400 million (over a three year period) to utilize South Africa's biotechnology potential. Further, the country has highly skilled researchers, indigenous plant and animal species, a diverse population and a favorable exchange rate (low R&D costs).
AFRIKAANSE OPSOMMING: Die projek ondersoek beide die globale en Suid Afrikaanse farmaseutiese en biotegnologie industrieë. Verder word die veranderinge wat plaasvind in die industrieë onder die soeklig geplaas. Die projek beklemtoon die impak wat die verhouding sal hê op 'n ontwikkelende biotegnologie industrie in Suid Afrika. Die farmaseutiese industrie het sedert die 1980s dubbel syfer groei getoon in omsete en wins. Teen die middel 90's het verkope van farmaseutiese middels US$250 miljard wêreldwyd oorskry. Vandag word die farmaseutiese industrie oorheers deur multi-nasionale korporasies met omvattende navorsing en ontwikkelings begrotings, algemene gebruik van handelsmerkte, patente en komplekse proses-tegnologieë. Ten spyte hiervan word die industrie bedreig deur leë produksie-lyne, verval van patente, miljard dollar farmaseutiese produkte, generiese kompetisie, verlengde produk-goedkeurings periodes en prys-mededinging. Die biotegnologie industrie met sy innoveerende eienskappe beloof om verskeie van die farmaseutiese industrie se probleme op te los. Onlangs het biotegnologie maatskappye getoon dat hulle meer effektief is in die ontwikkeling van nuwe molekulêre eenhede. Biotegnologie beloof nuwe en meer effektiewe produk-ontwikkeling asook beter individuele terapieë en voorkomende behandelings. Die industrie staar finansiële krisisse in die gesig. Slegs 40% van biotegnologie maatskappye het voldoende navorsing en ontwikkelings-kapitaal tot 2004. Dit is hoofsaaklik as gevolg van 'n afname in eienaars-finansiering na 2001. Die industrie as 'n geheel het weereens 'n verlies gelei in 2002 en die wêreld is verdeeld oor die etiese, omgewings en ekonomiese implikasie van biotegnologiese toepassings. Die biotegnologie en farmaseutiese industrieë het 'n simbiotiese maar tog vyandige verhouding. 'n Verandering in die verhouding gaan Suid Afrika se ideale om 'n biotegnologie industrie te skep grootliks beïnvloed. Suid Afrika gaan gebuk onder verskeie siektes insluitende MIVNIGS, TB, vetsugtigheid, diabetes, hipertensie en infeksie siektes. Hierdie siektes het 'n groot impak op Suid Afrika se samelewing. Tog word slegs 10% van die globale navorsings en ontwikkelingsfondse aangewend om 'n oplossing te vind vir derdewêreld siektes. Verder is bestaande produkte en behandelings oneffektief of onbekostigbaar vir ontwikkelde lande. Dit is in sulke gevalle waar biotegnologie en die ontwikkeling van 'n biotegnologie industrie 'n groot rol kan speel in die verligting van Suid Afrika se gesondheids-las. Suid Afrika is vaardig in eerste-generasie biotegnologie, maar wêreld wyd hou derde generasie biotegnologie die meeste belofte in. Die tegnologie is tot op hede onderbenut in Suid Afrika. Ontwikkelende lande staar verskeie uitdagings in die gesig, maar Suid Afrika het talle sterk punte. Die regering het R400 miljoen (oor 'n drie jaar periode) beskikbaar gestel vir die ontwikkeling van Suid Afrika se biotegnologie potensiaal. Die land beskik ook oor navorsers van hoogstande gehalte, onbenutte inheemse plante en dier spesies, 'n diverse populasie en 'n gunstige wisselkoers (lae navorsings en ontwikkelings kostes).

The purpose of this study was to investigate and foster corporate citizenship (CC) in the SA taxi industry. The primary objective of this study was to foster corporate citizenship in the South African taxi industry by investigating the determinants that would increase CC in the SA taxi industry. The study gathered quantitative information about CC, identified which factors influence CC in the taxi industry and investigated which of these factors are the most important determinants that would increase the CC in the industry in South Africa. This study was intended to contribute to building the body of knowledge for the implementation and fostering of corporate citizenship programs. In particular, the researcher hoped that the framework provided in this study would outline the practical strategies that the taxi organisations should take in developing targeted, long-term partnerships with the communities in which they operate. Convenience sampling was used to select one hundred (100) participants. The response rate was ninety-six percent (96%). The sample was structured to include the directors, deputy directors, senior managers, managers and the drivers of the taxi organisations in twenty-three districts in the Eastern Cape. These participants were taken from the body that incorporates all the taxi associations in Eastern Cape called the Eastern Cape Bus and Business Chamber (ECBTBC). The empirical results revealed that in order to increase corporate citizenship within the SA taxi industry there should be an increase in its human resource management, operations management and the dynamic externalism of its members. The findings also revealed that the social cynicism should be decreased within this industry.

Thesis (MBA)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: The South African citrus industry was deregulated in 1997. Before deregulation only Outspan could export citrus from South Africa and no other export company was allowed to do so. The deregulation process was not gradual, but came suddenly and the industry changed from fully regulated to deregulated in a very short time. This sudden deregulation created a lot of uncertainty in the industry. More than one hundred new fruit export companies were established within a year after deregulation. Most of these new entrants had very little experience in exporting citrus. Many of them went bankrupt within a year or two and many citrus producers suffered considerable financial losses as a result. Producers had no experience in exports themselves and many were not qualified to choose reputable export companies to export their fruit. The face of the industry has been changed unrecognisably. In the past there was one big company exporting all the citrus from South Africa. After deregulation a lot of small to medium fruit export companies were established. These companies playa very important role in the industry as it stands today. Deregulation also opened the door for big international fruit marketing and distribution companies to enter the South African fruit business. After some years of chaos and very little reliable information available in the industry in terms of volumes produced and exported, the industry is stabilising. A number of industry bodies like the Citrus Exporters Forum (CEF) and Citrus South Africa (CSA) have been formed to represent the exporters and the producers. These bodies have formed the Joint Marketing Forum (JMF) that meets every month to discuss marketing and industry-related issues jointly. The debate with regards to deregulation rages on. Most industry role players are supportive of less regulation and free market principles. However, deregulation could have been more gradually phased in. This would have given more people, especially producers, the chance to adapt to the new environment. Most role players are of the opinion that the citrus industry is more market driven and more competitive after deregulation than before. Taking a look at the South African citrus industry in the future, there will be increased competition due to increased volume of citrus produced world wide. Producers can therefore no longer produce unwanted varieties or produce in marginal areas where the yields are low. Producers must take their destiny in their own hands and must educate themselves in the export process so that they can make the right decisions about production and exports. As a result of increased competition and lower margins the distribution chain must be as short as possible with as few middle men as possible. As a result of this producer exporters are on the increase.
AFRIKAANSE OPSOMMING: Die Suid Afrikaanse sitrusbedryf is in 1997 gedereguleer. Voor deregulering kon slegs Outspan sitrus uit Suid Afrika uitvoer en geen ander maatskappy is toegelaat om dit te doen nie. Die dereguleringsprosess was nie geleidelik nie, maar die industrie het van ten volle gereguleerd tot gedureguleer verander in 'n baie kort tyd. Die skielike deregulering het gelei tot groot onsekerheid in die industrie. Meer as eenhonderd nuwe vrugte uitvoermaatskappy is binne 'n jaar na deregulering gevorm. Meeste van die nuwe rolspelers het baie min ondervinding in die uitvoer van sitrus gehad. Baie het dan ook bankrot gespeel binne 'n jaar of twee en baie sitrusprodusente het groot finansiële verliese gelei as gevolg daarvan. Meeste produsente het ook geen ondervinding in uitvoere gehad nie 'en was dus nie gekwalifiseerd om betroubare uitvoermaatskappye te kies om hulle sitrus uit te voer nie. Die gesig van die industry is onherkenbaar verander. Tydens regularing was daar slegs een groot maatskappy wat alle sitrus van Suid Afrika af uitgevoer het. Na deregulering is 'n groot aantal klein tot medium vrugte uitvoermaatskappye gevorm. Hierdie maatskappye speel 'n baie belangrike rol in die industrie soos dit tans lyk. Deregulering het ook die deur vir groot internasionale vrugtebemarkings en distribusiemaatskappye oopgemaak om die Suid Afrikaanse industrie te betree. Na 'n aantal jare van chaos en baie min betroubare informasie wat beskikbaar was in terme van volume geproduseer en uitgevoer, is die industrie besig om te stabiliseer. Daar is ook 'n aantal industrieliggame soos die Sitrus Uitvoerders Forum en Sitrus Suid Afrika gevorm om die belange van uitvoerders en produsente te verteenwoordig. Hierdie liggame het die Gesamentlike Bemarkings Forum gevorm wat elke maand vergader om bemarking en ander industrie aangeleenthede gesaamentlik te bespreek. Die debad met betrekking tot deregularing is steeds aan die gang. Meeste industrierolspelers ondersteun minder regulering en vryemark beginsels. Hulle stem egter saam dat die dereguleringsproses meer geleidelik ingefaseer moes word. Dit sou produsente meer tyd gegee het om aan te pas by die nuwe omgewing. Meeste rolspelers is van die opinie dat die sitrusindustrie in Suid Afrika meer markgerig en ook meer kompeterend geword het na deregulering. In die toekoms kan verwag word dat daar meer kompetisie in die sitrusbedryf sal wees as gevolg van 'n toename in sitrusproduksie wêreldwyd in sitrusproduserende lande. Produsente kan dus nie meer ongewenste variëteite produseer of sitrus produseer in marginale areas waar opbrengste laag is nie. Produsente moet hulle toekoms in hulle eie hande neem en moet die uitvoerproses leer ken sodat hulle die regte besluite kan neem oor produksie en uitvoere. As gevolg van toenemende kompetisie en kleiner marges moet die logistiekeketting so kort en koste effektief as moontlik gehou word. As gevolg hiervan is produsente uitvoermaatskappye aan die toeneem.

Thesis (MSc(Agric))--University of Stellenbosch, 2004.
ENGLISH ABSTRACT: The pnmary alm of this study was to investigate the national competitive advantage of the South African abalone industry. A further aim was therefore to investigate the environment, in which the South-African abalone industry operates. Secondary aims included presenting a detailed description of the roleplayers in the South African abalone industry, and considering whether the South African abalone industry can be made more competitive and, if so, how this can be achieved. The achievement of these aims required a framework to establish which data is necessary for the task. The framework selected involved a combination of Porter's Five Forces analysis and Diamond Model. The study suggests that South African abalone firms should promote South African abalone more actively, invest more funds in human resources, and that the industry's faith in government needs to be restored, which can be achieved by improving the services offered by public institutions like the South African Bureau of Standards (SABS), the Department of Trade and Industry (DTI) and Marine and Coastal Management (M&CM).
AFRIKAANSE OPSOMMING: Die doel met die studie was om die nasionale kompeterende voordeel van die Suid Afrikaanse perlemoen industrie te ondersoek. Om dit te bereik, moes die omgewing waarin die industrie fuksioneer ontleed en die rolspelers in die industrie deeglik beskryf word. 'n Verdere doel was om te bepaal of dit moontlik is om die kompeterendheid van die industrie te verhoog, en indien wel, hoe dit bereik kan word. Die raamwerk wat gekies is om die doelstellings te bereik bestaan uit 'n kombinasie van Porter se "Five Farces" analise en "Diamond Model". Die resultate dui aan dat die industrie Suid-Afrikaanse perlemoen meer aktief moet bekendstel, individuele ondernemings meer in hul menslike hulpbronne moet investeer, en dat die industrie se vertroue in die nasionale regering herstel moet word, deur die dienste te verbeter wat deur publieke instellings soos die Suid-Afrikaanse Buro van Stanaarde (SABS), Departement Handel en Nywerheid en Mariene- en Kusbestuur verskaf word.

Thesis (MBA)--Stellenbosch University, 2015.
ENGLISH ABSTRACT: Why are other industries successfully using coworking spaces while the advertising industry in South Africa does not, or only partially? Can coworking spaces specifically tailored for the advertising industry invigorate the industry or will client confidentiality be the death of coworking in this industry? The purpose of this research study was to determine the viability of coworking spaces in the advertising industry in South Africa, as well as the barriers to entry and the concerns that the typical advertising person would have related to coworking spaces. This research employed a qualitative approach by means of four structured open-ended face-to-face interviews to obtain primary data about coworking spaces in Cape Town. The participants were randomly selected from advertising staff who had left the corporate environment to work for themselves from a home office, some who were using shared office space or entrepreneurs availing themselves of the advertising space. The researcher asked respondents questions about their experiences and what would be important considerations for making use of a coworking space. The key findings were that there was a need for affordable office space. Financial considerations were one of the main reasons preventing start-up entrepreneurs or self-employed individuals from moving from their home office. The location of the coworking space was of the utmost importance, because individuals did not wish to be stuck in traffic and preferred to work close to their homes. Confidentiality was a major concern for all the respondents taking part in the survey. The principle of knowledge sharing in a coworking environment is valuable, but it could have limitations in the advertising industry since most of the work is deemed confidential. Moreover, the concept of coworking was still largely unknown and had to be explained during each interview. The way we work has changed, but not the working environment.

The research for this study was guided by the question on whether the financial inclusion improvement strategies of the South African government adequately address the financial inclusion targets, as set out in the National Development Plan. This descriptive non-empirical study was conducted by means of a literature review. The secondary data used for the study were collected from a number of sources, namely: (i) the 2015 Brookings Financial and Digital Inclusion Project report; (ii) the 2014 Global Findex survey; (iii) the InterMedia surveys; (iv) Financial Access surveys; (v) various national FinScope surveys; and (iv) a number of working papers of the World Bank related to financial inclusion. The data revealed that South Africa, with its sophisticated financial sector, was early to adopt policies and initiatives to advance financial inclusion and the country has experienced a noticeable increase in financial inclusion from 61% in 2004 to 87% in 2015. South Africa is 3% away from its National Development Plan goal of 90% financial inclusion by 2030. This indicates that overall, the financial inclusion initiatives adopted by the South African government were successful.

This thesis analyses the cost of credit in the micro-finance industry in South Africa. The study situates micro-lending agreements within the law of contract, beginning with an examination of contractual fairness in terms of the common law: the fundamental principle of freedom of contract that underpins the common law of contract; the principle that agreements contrary to public policy should not be enforced; and the impetus given by constitutional values that inform public policy. In regard to moneylending transactions, common law usury law will be explained. The study then goes on to trace the origins and rapid growth of the micro-finance industry which was made possible by its exemption in 1992 from the Usury Act 73 of 1968. The upshot of this development was that registered micro-lenders have for nearly 14 years charged excessive interest rates, and continue to do so. The dire socio-economic impact of these high interest rates on individual consumers and lowincome communities is then demonstrated: how borrowers of small loans soon become over-indebted; the loss of billions of rands every year to low-income communities in the form of interest on micro-loans. The study then shifts to the legislative response to the need for consumer protection in regard to consumer credit. The extensive credit law review process is explained, resulting ultimately in the National Credit Act 34 of 2005, which allows the Minister to prescribe limits on interest rates and fees in all sectors of the consumer credit market. The prescribed limits on the cost of credit in the micro-finance sector are thoroughly explained and analysed, with particular reference to the implications of each element of the credit costing structure, and the combined impact of the total cost of credit on different types and sizes of loans. The envisaged maximum interest and fees will markedly alter the positions of micro-lenders and consumers, and receive careful analysis. The study closes with a summary of findings in the thesis, which includes suggested amendments to the National Credit Regulations and a review of possible legal challenges to the high cost of credit on smaller loans.

Dissertation (PhD)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: At the beginning of the 1990s, the South African textile industry faced many challenges, including the dismantling of protective barriers, requiring firms to adapt to increased foreign competition in the local and global markets. Many opted for investment in new technology. This study set out to analyse the behaviour of South African textile firms in the process of introducing new technology in pursuit of competitiveness. The analysis was conducted following the evolutionary approach in economics (discussedin Chapter 2). This approach incorporates time, pays attention to the deliberate actions of firms to shape their environment, as well as persistent diversity amongst firms. This study asked two broad questions. First, what were the major trends in textiles regarding technology, demand-side factors, the trade regime, etc.? (Chapter3). Chapter 3 sets the scene for the rest of the study in that it illustrates how the competitive environment of textile firms has changed and argues that the aggregate picture is often not a true reflection of the dynamics of the industry, thus paving the way for micro-level analysis of firms and institutions. Secondly, what were the subsequent responsesby textile firms and institutions to these changes?This question is investigated for the global textile industry (Chapter 3), the South African, Italian and Mauritian textile industries (Chapters 4 and 5), and for specific firms in the South African textile industry (Chapters 6 and 7). Institutions play an important role in shaping the development of industries, just as firms in an industry may influence institutions. The role of institutions in the South African textile industry is considered in Chapter 5, which serves as background to Chapter 6, where we enquire about the significance of these institutions from the firms' perspective. The central focus of Chapter 6, however, is on the processof acquisition and implementation of new technology in South African textile firms. The implications of this process for other strategies, organisational processes, competencies, and routines are also analysed. Basedon the outcome of the firm-level analysis, three categories of firms are distinguished, namely leading firms, moderate adapters, and laggards. Using the characteristics of the firms in each category, we select three firms to pursue further in case studies. Chapter 7 presents the results of these case studies. Although the main focus of our study is on the implementation of new technology, we want to illustrate in this chapter how the successof this process critically depends on factors such as an appropriate organisational structure, the competencies of management and labour, as well as the institutions in the industry. We further highlight the important role that individuals, such as entrepreneurs, play in shaping the paths of firms, their relationships with institutions, suppliers, and customers, and even the structure of the industry. We conclude that investing in new technology is a necessary but not sufficient strategy for successful rejuvenation of firms in a mature industry. Complementary changes, such as in organisational structure, use of human resources, and supply-chain relations, are of crucial importance, too (Chapter 8).
AFRIKAANSE OPSOMMING: Aan die begin van die 1990s het die Suid-Afrikaanse tekstielbedryf menige uitdagings (soos die aftakeling van beskermingsmaatreëls) in die gesig gestaar, wat hulle gedwing het om meer doeltreffend in die plaaslike en globale markte te word. Hierdie studie ontleed die gedrag van ondernemings in die tekstielbedryf in die proses van verkryging en implementering van nuwe tegnologie ten einde mededingingendheid te bevorder. Die studie volg die evolusionêre benadering, wat tyd inbou en aandag skenk aan doelbewuste aksies deur maatskappye om hulle omgewing te beïnvloed, asook volgehoue diversiteit tussen maatskappye (Hoofstuk 2). Die studie het twee breë vrae gestel. Eerstens, is daar gekyk na die belangrikste tendense t.O.V. tegnologiese veranderinge, vraagkantfaktore, handelsregulasies, ensovoorts, in die tekstielbedryf (Hoofstuk 3). Hoofstuk 3 skets die struktuur vir die res van die studie deur die veranderinge in die omgewing waarbinne tekstielmaatskappye meeding uit te lig, maar ook deur aan te toon dat die globale prentjie nie altyd 'n ware refleksie van die dinamiek van 'n nywerheid is nie, omdat soveel diversiteit daardeur verbloem kan word. Hierdie argument is dus ten gunste van verdere mikrovlak analise van ondernemings en instellings. Tweedens word gevra watter reaksies op hierdie veranderinge daar van ondernemings en instellings se kant af was. Hierdie vraag word ondersoek vir die globale tekstielbedryf (Hoofstuk 3), die Suid-Afrikaanse en Italiaanse tekstielbedrywe, asook die bedryf in Mauritius (Hoofstuk 4 en 5). Verder word die vraag vir spesifieke Suid-Afrikaanse ondernemings in Hoofstukke 6 en 7 bestudeer. Instellings speel 'n belangrike rol in die ontwikkeling van nywerhede, net soos ondernemings in nywerhede ook instellings kan beïnvloed. Die rol van instellings in die Suid-Afrikaanse tekstielbedryf word in Hoofstuk 5 behandel, deels as agtergrond vir Hoofstuk 6 waar die belangrikheid van instellings uit die ondernemings se oogpunt van naderby beskou word. Die hooffokus van Hoofstuk 6 is egter die verkryging en implementering van nuwe tegnologie in Suid-Afrikaanse tekstielmaatskappye. Die implikasies wat hierdie proses vir ander strategieë, organisatoriese prosesse, vaardighede en roetines van die ondernemings inhou, word ook bestudeer. Voortvloeiend uit die ondernemingsvlakanalise, word drie kategorieë van ondernemings onderskei, naamlik leiers, middelmatige aanpassers en sloerders. Op grond van die kenmerke van die ondernemings in elkeen van die kategorieë is drie maatskappye vir verdere ontleding in gevallestudies gekies (Hoofstuk 7). Alhoewel die hooffokus van die studie die implementering van nuwe tegnologie is, illustreer ons ook in Hoofstuk 7 dat die proses sterk beïnvloed word deur faktore soos die organisatoriese struktuur, die vaardighede van die bestuur en werkers, sowel as die instellings in die industrie. Ons beklemtoon verder die belangrike rol wat individue, soos entrepreneurs, speel t.O.V. die ontwikkelingstrajek van ondernemings, sowel as die verwantskappe wat ondernemings met verskaffers, instellings en klante opbou. Aksies deur individue beïnvloed in die finale instansie ook die struktuur van die industrie. Ons gevolgtrekking is dat investering in nuwe tegnologie 'n noodsaaklike maar nie voldoende strategie vir die suksesvolle vernuwing van ondernemings in 'n volwasse nywerheid is nie. Komplementêre veranderinge, byvoorbeeld in die organisatoriese struktuur, die benutting van arbeid, en verhoudings in die verskaffingsnetwerk, is ook van kernbelang.

Organisations are spending a large sum of capital by investing on physical assets in order to improve productivity and gain competitive advantage. It has become imperative that business leadership turn their attention to the development, implementation and sustenance of physical assets management strategies in order to eliminate operational and reliability risk.

Assignment (MPhil)--Stellenbosch University, 2000.
ENGLISH ABSTRACT: From 1954 to 1993 the Rooibos Control Board, a statutory one-channel marketing system, regulated the rooibos industry. In 1993 the industry was deregulated and competition between different role players in the industry emerged. In this study competitiveness is analysed from both a historical as well as a modem -day perspective. Modem economic theory defines that competition is good for all industry and that it leads to economic development. In the case of the rooibos industry, one could be inclined to think that the unique character of the product and the fact that the Control Board had established a marketing mechanism would limit competition and rivalry in the post -Control Board era. Inthis study it was determined that deregulation in this industry coincided with very intense price-driven rivalry in the export market whilst very little rivalry occurred in the domestic market. The information for this thesis was obtained from published Annual Reports of the Rooibos Control Board and from personal interviews with the main role players in the industry. Two strategies that could enhance the competitiveness of this industry are recommended: 1. Repositioning rooibos as a gourmet health tea. 2. Improving supply chain coordination within the industry.
AFRIKAANSE OPSOMMING: Verbetering van die Mededingendheid van die Rooibos Industrie Vanaf 1954 tot 1993 het die Rooibos Beheerraad, 'n statutêre enkelkanaal bemarkingsorganisasie, die rooibosindustrie gereguleer. In 1993 is die bedryf gedereguleer en kon mededinging tussen verskillende rolspelers plaasvind. In hierdie studie word mededinging uit beide 'n historiese sowel as moderne perspektiefbestudeer. Moderne ekonomiese teorie stel dit dat mededinging tot voordeel van alle industrieë is en dat dit lei tot ekonomiese ontwikkeling. In die geval van rooibos sou mens geneig wees om te dink dat die unieke karakter van die produk en die feit dat 'n bestaande bemarkingskanaal alreeds bestaan, mededinging sou beperk in die post-Beheerraad tydvak. In hierdie studie is bevind dat deregulering gepaard gegaan het met intense prys-gedrewe mededinging in die uitvoermark, terwyl die binnelandse mark bykans geen mededinging ervaar rue. Die inligting vir hierdie tesis is verkry uit gepubliseerde Jaarverslae van die Rooibos Beheerraad en deur persoonlike onderhoude wat gevoer is met rolspelers binne die bedryf Twee strategieë word voorgestel waarmee die bedryf meer mededingend gemaak kan word: 1. Produk herposisionering as 'n gourmet gesondheidstee. 2. Verbeterde koordinasie binne die voorsieningskettings.

It is important for business managers to understand customers’ buying behaviours, as customers are the cornerstone of the business’ marketing strategy and the main providers of businesses’ profits. Previous research have identified numerous factors that influence customers’ buying behaviour, factors such as prices, promotions, brand image, brand reputation, customer experience and socio-cultural aspects. Despite the attention given to variables influencing buying behaviour, there was still a gap to be filled in this field of study in the clothing retail industry, especially in the South African clothing retail industry. Thus, the primary objective of this study was to investigate how the understanding of customers’ brand perceptions, customer experience and social considerations can be used by clothing retailers to initiate a purchase. A literature overview was conducted on the global retail industry, the global clothing retail, as well as on the South African retail and, more specifically, the South African clothing retail. In addition, a literature overview on variables influencing buying behaviour was provided, with a special accent on the selected variables for this study, namely brand perceptions, customer experience and social considerations. From the literature overview conducted on variables, seven independent variables were selected to be investigated with the dependent variable, buying behaviour. The independent variables, namely brand perceptions (as measured by brand quality, brand reputation and brand image), customer experience (as measured by store physical environment and staff service), and lastly social considerations (as measured by reference groups and culture/subculture) and the dependent variable (buying behaviour) were then presented in a hypothesised model. An empirical investigation was undertaken to establish the influence of the independent variables on the dependent variable. The measuring instrument used for the investigation was a self-administered questionnaire using seven-point Likert type of scale. The items were constructed based on previous research instruments found in secondary literature sources. The non-probability convenience sampling was implemented in this study to identify respondents. 207 usable questionnaires were collected and were examined through statistical analyses. The validity and the reliability of the measuring instruments were confirmed by exploratory factor analysis (EFA) and the calculation of Cronbach’s alpha coefficients. Descriptive statistics were undertaken to summarise respondents’ demographic information, while Pearson’s Product Moment Correlations were calculated to determine the correlations among variables. Furthermore, the relationships between the variables were assessed through multiple regression analysis, while a t-test and ANOVA tests were conducted to determine the influence of demographic variables on independent variables that showed significant positive relationships with the dependent variable. In addition, post-hoc Scheffe tests were undertaken to elaborate on the significant differences resulting from the t-test and ANOVA tests. Significant positive relationships were found between Brand Image/Reputation and Buying Behaviour, between Store Physical Environment and Buying Behaviour and between Cultural Clothing and Buying Behaviour. The empirical results also showed that there was a significant relationship between Age and Cultural Clothing. In the same way, there was a significant relationship between Population Group and the variables Brand Image/Reputation and Cultural Clothing. This study has contributed to the body of literature on buying behaviour, especially in the field of clothing retail, by extending the factors to consider when aiming at improving buying behaviour. In addition, the development of the hypothesised model significantly contributed towards having a better understanding of customers’ perceptions of the selected variables, and ultimately how these variables could trigger their purchase decisions. As a result, this study enumerated some recommendations and suggestions that should enable retailers to create a positive image and reputation in customers’ minds, assist retailers in arranging the stores in a more attractive way for customers and reach more culture-conscious customers.

The strained commodity price environment has triggered strong measures of cost containment and control by global and South African mining industries with workforce reductions, mine closures and shelved projects. Added to this, the South African mining industry is facing an unparalleled number of challenges, including an uncertain regulatory environment, infrastructure constraints, frequent industrial actions, rising costs and shortages of skills. The dynamism of discontinuous change has increased considerably and the South African mining industry is today facing an uncertain future with a blurred outlook. The results of the detailed analysis of future studies theory and practice in this research study support the argument that there is a strong need to fundamentally change the ways of planning for the future of the South African mining industry. The practice of developing new insight through the application of futures studies is central to this process. Today, collective decisions and strategies are progressively more founded on and informed by futures studies. The research study sought to develop insight regarding the future of the South African mining industry through the construction of four scenarios towards 2055: Divided We Fall, where a confident industry is threatened by social divisions as industry transformation is disregarded; Rock Bottom, where weak global economic conditions coincide with lacklustre industry innovation; Rising from Ashes, with similar economic conditions, but the industry responding positively through accelerated industry innovation; and Renaissance, set against positive global economic conditions with the South African mining industry adopting a collaborative, innovative approach to industry transformation. The research study further strived to uncover the preferred future for the South African mining industry as basis for the South African Mine of the Future Vision towards 2055. Throughout the research study, Inayatullah’s pillars of futures studies were applied as a guideline in mapping the present and future, deepening the future, broadening the future through the development of scenarios, and transforming the future by narrowing it down to the preferred. The study provides valuable insight into the driving forces relevant to the South African mining landscape. In addition, it provides insight on how to anticipate the changes these driving forces may bring about for the industry over the next 40 years from a decision-maker’s point of view. It is up to the mining industry to select the road to follow in terms of progress and sustainable development. Through an innovative approach, the creation of an environment of trust, the sharing of values, purposes and benefits, the South African Mine of the Future Vision is attainable. The South African mining industry must commit itself to working in collaborative partnerships with local communities, government, society and labour; stepping boldly into a world of social, environmental, technological and commercial innovation.

Thesis (MPhil)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: The defence industry was established for the purpose of providing the then South African Defence Force (SADF) with armaments before. The SADF was there to serve the government of the day. Since then, the South African National Defence Force (SANDF) has been established to fulfil the same as the SADF, but is much more credible and representative. Thus there has been both continuity and renewal. The idea of public policy presupposes that there is a sphere that is not private or purely individual, but is held in common. The public comprises that dimension of human activity that is regarded as requiring government or social regulation or intervention or at least common action. This related to the defence-related industries too, which require government intervention in ensuring that small and medium enterprises (SMEs) get involved in the defence industry in general. Public policy is really about defining what counts as public,who provides, who pays, and whom to pay. The modem meaning of 'policy' is that of a course of action or plan, a set of political purposes - as opposed to 'administration'. Policy is seen as rational, a manifestation of considered judgement. A policy is an attempt to define and structure a rational basis for action or inaction. Policy involves deliberate behaviour to pursue certain objectives. The distinction between action and inaction properly emphasises that policies can initiate change or resist change. Policy is intended to affect all or selected points of the external and internal environment of the political system. Policy consists of a series of actions and decisions. The policy needed by the defence-related industry in one that will allow the inflow of entrepreneurs with education to help them learn from the experienced engineers within the industry. The individual drive and interest will be the driving force for success as defined and understood by the free market economy without unnecessary government interference. The development of SMEs in the defence-related industry is part of the renewal of the defence industry. The manufacturing can be left to small firms requiring less capital and sophisticated machines and processes.
AFRIKAANSE OPSOMMING: Die verdedigingsnywerheid is tot stand gebring om die destydse Suid-AfrikaanseWeermag (SAW) van krygstuig te voorsien. Die SAWwas daar om die regering van die dag te dien. Sedert die demokratiese verkiesing in 1994 is dit nou die Suid-Afrikaanse Nasionale Weermag (SANW), wat, alhoewel dit dieselfde funksie as die SAW vervul, meer geloofwaardig en meer verteenwoordigend is. Daar was dus kontinuïteit sowel as vernuwing. Die konsep van openbare beleid veronderstel 'n sfeer of terrein van lewe wat nie privaat of alleenlik individueel is nie, maar eerder gemeenskaplik Die openbare terrein is daardie dimensie van menslike aktiwiteit waarvoor staats- of sosiale regulering of intervensie nodig IS, of ten minste gemeenskaplike aksie. Dit het ook betrekking op die verdedigingsnywerheid, waar staatsintervensienodig is om te verseker dat klein en medium ondernemings by die verdedigingsnywerheidin die algemeen betrokke raak. Die doel met openbare beleid is eintlik om te bepaal wat openbaar is, wie verskaf, wie betaal, en wie betaal moet word. Die konsep van ''beleidbepaling'' is om bewustelik 'n keuse te maak tussen twee hoofalternatiewe vir loodsgemeenskappe. Die moderne betekenis van die begrip ''beleid'' behels 'n rigting of aksie of plan, 'n stel politiese oogmerke - in teenstelling met "administrasie". Beleid word gesien as rasioneel, 'n manifestasie van weloorwoë oordeel. Dit is byvoorbeeld ondenkbaar dat politici sou toegee dat hulle nie 'n beleid insake X het nie. Beleid is 'n poging om 'n rasionele grondslag vir aksie te bepaal en te struktureer. Namate 'n staat sy wetgewingsprosedures verander, so behels die funksies van ''beleid'' die skep van 'n aanneemlike storie, wat die skrywer se doel verseker en waarin beleid 'n rolspeler is. Die betekenis het betekenis. Die term ''beleid'' word gebruik om aan te toon dat daar 'n behoefte is om uit te klaar watter sosiale doelstellings gedien word deur die toedien (ook self-toedien) van wetenskaplike energie. Met ander woorde, die klem val spesifiek op die beleidwetenskap van demokrasie, waar realisering van menswaardigheid, in teorie en in praktyk, die uiteindelike doelwit is.

The recent surge in foreign capital inflows into developing countries has generated interest among researchers wanting to analyse the major determinants of Foreign Direct Investments in the motor industry (FDIsm). This dissertation investigates the determinants of FDI in the motor industry in South Africa. The underpinning theoretical literature in this study is the Micro-level theory of FDI and the Eclectic theory as well as empirical literature from several authors. The study used quarterly time series data, which covers the period 1994q1- 2008q4. FDIs are modeled as the function of economic growth, interest rates, exchange rate, education and the openness of the country. The variables in the model are tested for stationarity. Cointegration analysis was also used to test for long run relationships between the variables. The trace and the maximum eigenvalue tests suggest that there are at least two cointegration relationships, an error correction modelling technique is used to establish the determinants of foreign direct investment. The error correction model was estimated which provided both long run and short run parameter estimates. The results show that economic growth, education and the openness of the country are positively related to foreign direct investment in the motor industry. Interest rates and exchange rates negatively affect foreign direct investment in the motor industry in South Africa. The results of this study are also supported by the impulse response and variance decomposition tests. The policy recommendation that emanate from this study is that efforts should be made to boost the level of economic growth in order to enhance and attract more foreign investors. It is therefore important for the government to purse policies that will encourage economic growth.

This study focused on Black Economic Empowerment and gender in the liquid fuels industry. It explored the possible means of empowerment and questions the seriousness of organizations to institute programmes that are gender sensitive. The liquid fuels industry in South Africa served as the pinnacle of the apartheid state. It possessed the strength to survive the onslaught of the economic sanctions imposed as a result of apartheid. It was because of these stringent economic sanctions that it was forced to survive on its own with limited assistance. The advent of democracy in 1994 gave this industry the impetus to grow in terms of Gender and Black Economic Empowerment.

Thesis (MFor)--University of Stellenbosch, 2003.
ENGLISH ABSTRACT: The reliance of firewood demand on indigenous trees such as Acacia erioloba is a continuing phenomena despite the concern that over-exploitation of these resources will degrade the environment. This study tested the hypothesis that the cutting of A. erioloba in the Northern Cape is driven by (a) market demand in the Western Cape, (b) ignorance of the long-term ecological consequences and/or (c) ignorance of legislation along the chain of custody of this product. The assumption is that whoever is involved in the A. erioloba firewood industry (resource owner, trader or user) is neither aware of the protected status of the resource nor the negative consequences associated with the over-exploitation of the resource or they are driven by short term monetary gains. Therefore, there is a need to understand the needs of every participant in the chain and to further find out if there may be substitutes for A. erioloba firewood. The results of this study show that there is a market for firewood in the study area and that this demand is driven mainly by the availability rather than the quality of firewood. It will also be shown that Acacia mearnsii which is available in the study area is a better product than A. erioloba and therefore it can be a suitable replacement but consumers were found to bum almost everything that would give them embers. The most preferred firewood in the study area is A. cyclops. The concept of indigenous trees is not clearly understood by retailers and consumers. The major role players in the supply chain were found to be the retailers and the transport owners who may be targeted when firewood trade is to be stopped in the short-term. The results further highlighted the fact that the majority of consumers were aware that indigenous trees were protected in South Africa but the majority of retailers were not aware. The study recommends that firewood trade should be stopped completely by strict enforcement of the law or by the involvement of every role-player and/or that the trade should be regulated.
AFRIKAANSE OPSOMMING: Die fenomeen dat die aanvraag vir vuurmaakhout staatmaak op inheemse bome soos Acacia erioloba duur steeds voort ten spyte van die kommer dat oorbenutting van hierdie hulpbronne, ter versadiging van die behoeftes van 'n steeds toenemende populasie, die omgewing sal degradeer. Hierdie studie het die hipotese getoets dat die afsny van A. erioloba in die Noord- Kaap aangedryf word deur (a) die mark aanvraag in die Wes-Kaap, (b) onkunde oor die langtermyn ekologiese gevolge en/of (c) onkunde oor die wetgewing van hierdie produk by die skakels in die verskaffersketting. Die aanname is dat wie ook al betrokke is by die A. erioloba vuurmaakhout-industrie (hulpbron eienaar, handelaar of gebruiker) is beide onbewus van die beskermde status van die hulpbron asook van die negatiewe gevolge geassosieer met die oorbenutting van die hulpbron of hulle is aangedryf deur korttermyn monetêre gewin. Daarom is dit nodig om die behoefte van elke deelnemer in die ketting te verstaan en om verder uit te vind of daar plaasvervangers vir A. erioloba vuurmaakhout is. Die resultate van hierdie studie toon dat daar 'n aanvraag is vir vuurmaakhout in die studie-area en dat hierdie aanvraag hoofsaaklik gedryf word deur die beskikbaarheid, eerder as die kwaliteit van die hout. Daar salook aangetoon word dat Acacia mearnsii, wat in die studie-area beskikbaar is, 'n beter produk is as A. erioloba en dus 'n geskikte plaasvervanger kan wees, maar dit wil voorkom of die verbruikers omtrent enigiets sal brand wat kole sal verskaf. A. cyclops is die vuurmaakhout van voorkeur in die studie-area. Handelaars en verbruikers verstaan nie die konsep van inheemse bome duidelik nie. Die vernaamste rolspelers in die verskaffersketting is die handelaars en die eienaars van die vervoer en hulle kan die teikengroep wees as die handel in vuurmaakhout in die korttermyn stopgesit word. Die resultate het verder na vore gebring dat die meerderheid verbruikers daarvan bewus is dat inheemse bome beskermd is in Suid-Afrika, maar die meerderheid handelaars is nie hiervan bewus me. Hierdie studie maak die aanbeveling dat handel in vuurmaakhout totaal gestaak moet word deur strenger wette of deur die betrokkenheid van elke rolspeler en/of dat handel gereguleer moet word.

The South African titanium metal industry is underdeveloped and has a fragmented value chain. The aim of this study was to investigate fragmentation within the local titanium metal value chain by using industry technology roadmapping as a tool to comment on the completeness of each value chain stage. Roadmapping for the period 2021 to 2030 was applied to a novel value chain produced for the local titanium metal industry. Within the fragmented value chain, it was indicated that from the eight identified stages only four were established locally. The identified stages of the titanium metal value chain were: stage 1 - mineral reserves; stage 2 - slag; stage 3 – TiCl4; stage 4 – sponge; stage 5 – melted products; stage 6 – mill products; stage 7 – metal powder production and stage 8 – metal powder products. Stages 1, 2, 6 and 8 are already established in South Africa. The roadmapping type selected to address the fragmented South African titanium metal value chain was an industry technology roadmap. This type of roadmap focuses on forecasting the development, commercialisation and deployment of new technologies. The overall industry roadmap was designed using individual roadmaps for the value chain stages. These individual roadmaps were used as a guideline on what to include and what to exclude from the overall industry roadmap. The technology roadmap layout consisted of five layers namely market, product, technology, R&D, and resources. These roadmapping layers were applied to each stage of the titanium metal value chain resulting in the production of individual roadmaps for each stage. The roadmap model was based on the three fundamental questions in roadmapping: “Where are we now?” addressing the current state of each value chain stage, “Where do we want to go?” addressing the vision elements for each value chain stage and “How will we get there?” addressing how the vision elements would be achieved for each value chain stage. The methodology used in this study relied on data collection from two main sources. The first was primary data collected through conducting interviews and a survey. The main aim of the interviews (conducted with industry and R&D experts) was to establish a vision element for each of the titanium metal value chain stages which was validated though the survey. Secondary data was then combined with the collected expert driven data in order to follow the selected roadmapping approach and complete a roadmap for each of the value chain stages following the specified layers (top-down approach). The vision elements were then combined to obtain an overall South African titanium metal value chain vision. The consolidated vision, based on what should be included in the South African titanium metal value chain and what not, was used as driver for compiling the overall South African titanium metal industry roadmap. This was done by considering and combining the required actions needed from the value chain stage roadmaps (top-down visioning approach) to achieve the identified overall roadmap (bottom-up visioning approach). The newly developed vision for the South African titanium metal industry is: South Africa should continue to mine and upgrade titanium mineral concentrates in a sustainable and efficient manner. The country should commit to the establishment of two additional stages within the titanium metal value chain, which is TiCl4 production and titanium metal powder production. Capacity and expertise within the two already developed downstream stages (mill product and powder product production) should be expanded for both the local and the export markets. Within the mill product market, the focus should be on producing products for the medical, chemical and aerospace industries while the powder product markets should focus on medical, aerospace, leisure and automotive industries. In addition to the vision and roadmap establishment, other outcomes of this study indicated that the South African titanium metal industry is fragmented and should remain fragmented over the next decade. This thesis presents novel research on the production of a roadmap for a fragmented industry. To the best knowledge of the author, no other industry roadmap approach has first considered the production of individual roadmaps in a fragmented value chain and then combine them into a single overall industry technology roadmap. South Africa can apply the newly obtained titanium industry vision and roadmap, since there was no prior vision that addressed the development of the industry’s fragmented value chain. The newly produced roadmap can be used to advance and develop the South African titanium metal industry in order to improve local value addition to the already existing resources.
Thesis (PhD)--University of Pretoria, 2020.
The main sponsor wat the CSIR, Additive Manufacturing Initiative (AMI) UP Postgraduate Bursary for Masters and Doctoral students
Graduate School of Technology Management (GSTM)
PhD
Unrestricted

The construction and Civil Engineering industry is characterized by high risks, but equally high returns. The dynamics and complexities of this industry and its cycles, make it an extremely volatile and difficult industry to operate within. This is evident in the number of construction companies currently struggling to remain solvent, have gone into business rescue, and filed for bankruptcy. This industry has historically struggled to position itself effectively to deal with a down turning macro-economic environment - When it is good, it is very good, but when it is bad, it is very bad. Typically, there have been two differing strategies – Specialisation and Diversification. Specialisation, on the one hand, enables contractors to fine-tune their skill set and gear their businesses accordingly, to enhance their competitive edge. However, the result is concentration risk. Diversification however, enables contractors to become more risk-averse, and thereby less sensitive to the extremes of the cyclical nature that the construction industry is characterised by. The application of portfolio theory to a portfolio of construction projects was investigated, advancing the existing research done by Kangari and Riggs. Whilst most research has been limited to listed construction company performance, this analysis differentiates itself as it focusses on the intrinsic performance of actual construction projects (assets), which together form a portfolio. The theory is motivated by the concept that in order to value the stock, one must value the business. Construction companies should pay more careful attention to the selection of their projects. Critically, they should avoid becoming heavily invested in one type of construction, but rather to find a balance that will provide diversified risk benefits. Becoming more diversified can be achieved by investing in different types of construction projects - reducing specific risk. However, the most diversified position can only be achieved when investing outside the field of construction completely, and thereby reducing not only specific risks, but systematic risks too. This enhances sustainability in a way that the construction industry has not yet experienced.

Includes bibliographic records.
The Southern Life Association Limited, a South African Insurance company, is at the edge of a major transformation. At the beginning of the first research cycle undertaken for this thesis, the company was preparing itself for significant internal changes. At the end of the cycle the company has been sold and is preparing itself to merge with another company to form a Financial Services Industry giant. At both the start and the end of the research, the company had a vision, which was significantly different from its past. Translating this vision into practical actions that drive the company into the future is critical. When significant changes are required, a vital window period exists that allows companies to effectively, efficiently manage and implement change. Should the period, or opportunity, be missed, companies could find themselves lagging behind their competitors, ineffective and having to plough additional resources into ensuring that they catch up. This window period, if effectively managed, can give the company the opportunity to project itself forward and gain a competitive edge. The management at Southern Life had realised the need to change the company. They also knew that the Board of Directors required an improved return on investment. An eighteen-month period was set aside to design and implement the necessary changes. This thesis attempts to look at what management can do to best utilise this window period to the company's best advantage. In order to intervene effectively an Inquiry Framework, or Philosophical Framework of Inquiry as it is referred to, was utilised. This Inquiry Framework is based on the theories and principles of Action and Applied Research, Epistemology, Pragmatism, the Scientific Method and Systems Thinking. When applied rigorously the framework leads one down a path of understanding the situation, raising concerns, developing the hypothesis or question, and providing and evaluating an answer. The research and inquiry process acts like a funnel, allowing the researcher to start broadly and generally and with each cycle, narrowing down to the specific. It aims to facilitate management problem intervention, change and learning in an operational environment. For practical purposes, the thesis focuses on the operational area of the Employee Benefits Division of the company. It reviews the history of the Division in the belief that historical decisions made have led to the current situation. This being a situation of unprofitability, complexity and a multitude of problems.

Includes bibliographical references (p. 80-82).
This study explores the potential of concentrated solar thermal technologies for high temperature industrial processes in South Africa which makes a significant contribution to global Greenhouse Gas emissions and it whose electricity supply is under pressure. It is thus required to explore reliable technologies that can provide low-carbon renewable energy at competitive costs. Few studies have investigated the economic and other benefits of using solar-generated heat for large-scale industrial process heat applications to replace or support conventional heating methods. Parabolic trough collectors are the most mature technology for both power and process heat, or steam generation. Linear Fresnel collectors could become an attractive alternative in terms of cost in the not too distant future.

The main objective of this study was to investigate factors contributing to employee turnover in the South African pharmaceutical industry and to suggest strategies to minimize it. Employee turnover is a persistent problem facing both public and private organizations in South Africa. In addition to the costs incurred when an employee resigns, losing employees results in a loss of knowledge, skills and experience. Numerous studies have been undertaken globally on this topic. However, this problem continues to adversely affect organizations in several ways. Schwab (1991) suggests that this is because there are no clear resolutions yet to this challenge. Based on literature review conducted, there is no study undertaken in South Africa attempting to address this problem. The purpose of this study was to identify factors contributing to high turnover rate of pharmacists in South Africa (the pharmaceutical industry in particular) and to recommend strategies to address this problem. A quantitative research approach was followed when addressing this problem. Literature review was conducted on employee turnover and a questionnaire was developed. The questionnaire was used as a measuring instrument. Following a non-probability, convenience sampling method, two pharmaceutical companies in Gauteng and one in the Eastern Cape were surveyed. The results were analysed by a statistician using Epi-info and stata software as tools for statistical analysis. The following factors were found to be key factors contributing to employee turnover in the pharmaceutical industry: (i) lack of career advancement opportunities, (ii) uncompetitive salary packages, (iii) perceived inequity reflecting leadership challenges, (iv) insufficient recognition for good performance, (v) stress, and (vi) insufficient retention strategies. An effective retention strategy should address all factors that may contribute to employee turnover. A retention strategy that combines competitive salary packages, opportunities for learning and career advancement, recognition, equity and support structures (to deal with stress), should be used in the pharmaceutical industry. This will assist in creating a motivating climate, which is a pre-requisite for job satisfaction and, in turn, employee retention.

Thesis (MBA)--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: The South African automotive industry has enjoyed unsurpassed growth over the past 15 years and the majority of its successes are attributable to the efforts of the Motor Industry Development Plan (MIDP). Unfortunately, the MIDP cannot be a permanent solution for accelerating growth and the longevity of industry role players such as vehicles and component manufacturers is of great concern. The Chinese automotive industry on the other hand is booming and millions of vehicles are churned out annually. Internal market forces, overproduction and government initiatives compel Chinese manufacturers to cross the Chinese borders in search of alternative and mostly less developed markets for their motor vehicles. These vehicles can now be found in most African countries south of the Sahara, including various brands on the South African roads. South Africa's roads accommodate almost a hundred models against which the Chinese vehicles need to compete. What is attractive about the Chinese vehicles is their price, but unfortunately the vehicle quality is not up to standard yet. Chinese vehicles have however improved so much over the past few years that it is expected they will soon be able to compete with well-established local brands such as Toyota, Volkswagen, Honda, etc. Although the price tag of these vehicles is increasing the mobility of the average South African consumer, the effect it might have on the existing automotive market is uncertain as the Chinese vehicle has already proven to gain market share in a declining economy. So where the average consumer will benefit from the Chinese vehicle, the industry workforce might not be so lucky. It is thus crucial for the industry to establish ways to create international dependence on South Africa's automotive industry. The opportunities are endless and various management approaches can be taken to leverage the industry's shortfalls. A serious shortfall is the global shortage of innovators and as South Africa is known as one of the most innovative countries in the world, it could easily gear itself in supplying innovating concepts and leading-edge technology to the global industry. To be able to do so successfully requires a concerted effort of all role players in the local industry. The local industry needs to expand its reach into the world to guarantee its longevity. Possible ways of doing so are to increase the level of value-adding activities and so too the exportation of value-adding components and fully built-up vehicles. By proving itself as a value-adding strategic partner, the industry can attract additional global manufacturers to invest in manufacturing facilities in South Africa, which does not exclude Chinese manufacturers. Last but not least, the South African government needs to develop a manageable instrument with a single objective, which is to grow and sustain an internationally competitive automotive industry in order to attract and keep global investors within the industry and the country.
AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse motorindustrie het ongekende groei ervaar oor die afgelope 15 jaar en die suksesse daarvan word grotendeels toegeskryf aan die Motor Industrie Ontwikkelings Plan (MIDP). Ongelukkig kan die MIDP nie die permanente oplossing wees om die groei van die industrie aan te hou stimuleer en versnel nie. Die toekomstige lewensvatbaarheid van huidige spelers in die industrie wek egter groot kommer. Die Chinese motorindustrie aan die ander kant bars uit sy nate en miljoene motors word jaarliks vervaardig. So is dit ook dat interne markkragte, oorproduksie en regeringsinisiatiewe Chinese motorvervaardigers dwing om oor hul grense heen te gaan op soek na ander, minder ontwikkelde markte vir hul motors. Hierdie motors kan nou in meeste Afrika lande suid van die Sahara gevind word en sluit in talle modelle op Suid-Afrikaanse paaie. Die Suid-Afrikaanse paaie akkommodeer tans amper 'n honderd motormodelle teen wie die Chinese motors sal moet kompeteer. Wat egter aantreklik is van hierdie motors is hul prys, maar ongelukkig is die kwaliteit nog nie op standaard nie. Chinese motors het egter oor die jare so verbeter dat dit verwag kan word dat hul binnekort met meer bekende make soos Toyota, Volkswagen en Honda sal kan kompeteer. Alhoewel die besonderse prys van die motors die mobiliteit van die gemiddelde Suid Afrikaanse verbruiker verhoog, is die effek daarvan op die huidige motormark onseker omdat Chinese motors alreeds bewys het dat hut markaandeel kan wen in 'n dalende ekonomie. So waar die gemiddelde verbruiker mag bevoordeel word deur die Chinese voertuig, kan die werkersmag in die huidige motorindustrie nie so gelukkig daaraantoe wees nie. Dit is dus van kardinale belang dat die industrie maniere vestig om internasionale afhanklikheid van Suid-Afrika se motorindustrie te kweek. Die geleenthede is legio en talle invalshoeke kan geneem word om die industrie se tekortkominge te bestuur en uit te balanseer. 'n Belangrike tekortkoming is die globale tekort aan innoveerders en omdat Suid-Afrika gesien word as een van die mees innoverende lande ter wereld, kan die industrie maklik voorberei word om innoverende konsepte en baanbrekerstegnologie aan die globale industrie te verskaf. Om so iets suksesvol te doen het egter die gesamentlike insette nodig van alle rolspelers in die Suid-Afrikaanse motorindustrie. So ook het die industrie dit nodig om sy wereldwye impak te vergroot om sodoende sy lewensvatbaarheid te vergroot. Moontlike maniere om dit te vermag is om die aantal waardetoevoegende aktiwiteite te vergroot asook die uitvoere van waardetoevoegende komponente en klaarvervaardigde voertuie. As die industrie hom self kan bewys as 'n strategiese vennoot wat waarde toevoeg, kan die industrie addisionele internasionale vervaardigers aantrek om te investeer in vervaardigingsfasiliteite in Suid-Afrika, wat natuurlik nie Chinese vervaardigers uitsluit nie. Ten laaste is dit nodig vir die Suid-Afrikaanse regering om 'n bestuursinstrument te ontwikkel met een doel voor oe en dit is om die industrie se internasionale kompeterendheid te bevorder en te behou sodat globale investeerders in die industrie en Suid-Afrika in geheel kan investeer.

D.Phil. (Geography)
Geographical research, with its central concerns on place, space and the environment has been an important element of the growth and consolidation of tourism studies. Recent geographical research in tourism has investigated a variety of issues. Several areas where the contribution by geographers is notable include: destination planning and management, innovation, tourism entrepreneurship, human mobility, conservation and bio-security, international business, poverty reduction and pro-poor tourism and global environmental change. The movement of people away from their place of permanent residence creates a demand for lodging and other services in order to satisfy their tourist needs. The establishment, evolution and upgrading of the commercial accommodation sector, which includes hotels, guest houses, bed and breakfasts, backpacker hostels and home-stays, is an important research area for tourism scholars and geographers. Accommodation provides a temporary home for the tourist and different accommodation types, notably hotels, assume an important function in cities. Notwithstanding the central role played by hotels, the hotel sector is under researched within the disciplines of economic geography, urban studies and tourism scholarship. Since 1990 and the upsurge in tourist arrivals, scholarship on tourism research has become a prominent avenue of enquiry for South African geographers. Whilst there has been some research on mainly small forms of accommodation, the hotel, which is the most visible expression of tourism has been largely ignored. This thesis provides a contribution to the neglected issues regarding the production or supply of accommodation. The broad goal of this investigation is to understand and investigate the fundamental restructuring which has taken place in the South African hotel industry over the period 1990 to 2010. This restructuring of the hotel sector involved a set of both structural and spatial changes. The study period begins with the demise of apartheid and South Africa’s re-entry into the international tourism economy and ends with South Africa’s hosting of the 2010 FIFA Soccer World Cup. This study provides a detailed analysis of the changing structure and spatial organization of the hotel sector in a developing tourism economy. It further investigates the hotel as a type of property asset class and undertakes an analysis of the drivers of the changing structure of hotel development. The study then investigates the appearance and growth of the phenomenon of market segmentation in the South African hotel industry. The research further seeks to interpret the spatial changes occurring in the hotel sector at both the national and intra-urban scale of locational choice and finally explores the different geographies of hotel change as differentiated by factors of hotel quality, size and segment. This thesis seeks to re-dress the gap in knowledge of the South African hotel sector, whilst acknowledging that additional avenues of hotel research require further investigation.