Relevant bibliographies by topics / Hotel management

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Hotel management'

Author: Grafiati
Published: 4 June 2021
Last updated: 30 July 2024

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Journal articles on the topic "Hotel management"

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Cerović, Zdenko. "Management hotelskog domaćinstva." Tourism and hospitality management 1, no. 1 (May 15, 1995): 95–104. http://dx.doi.org/10.20867/thm.1.1.9.

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Hotelske usluge sastavljene su od skupa raznih usluga u hotelu, ali se mogu razvrstati u osnovne i sporedne usluge. Osnova izbora i dolaska gosta u hotel je hotelska soba. Soba u hotelu je drugi dom gosta, a hotelskom managementu ostvaruje 40 posto ukupnog prihoda. Uređena i privlačna soba postaje prvi zadatak managementa hotela, u određivanju kvalitete hotelske sobe ključnu ulogu ima hotelska domaćica koja se po svojim funkcijama i zadacima svrstava u srednji hotelski management. Domaćica hotela osnovni je čimbenik uspješnog poslovanja hotela i ostvarenja želje gosta da dobije privlačnu sobu, za koju će platiti upravo onoliko koliko ona stvarno i vrijedi na tržištu.
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Karamarko, Nikola. "KNOWLEDGE MANAGEMENT AS A NEW MANAGERIAL PARADIGM∗." Tourism and hospitality management 15, no. 1 (2009): 117–28. http://dx.doi.org/10.20867/thm.15.1.11.

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Knowledge management research in Croatian hotels shows that it has become a new pattern of management, but only in cases of managements that handle the hotel product that is a brand (a protected hotel product with a trademark). Knowledge management as the property of a hotel organization entails the management of a series of processes associated with knowledge, such as: the advancement of the organization's knowledge, protecting the organization's knowledge, utilizing knowledge and sharing knowledge among everyone in the organization. Although the percentage of branded hotels in Croatia has significantly increased, from 2% in 2003 to 5% in 2007, the number of unbranded hotels still remains very high and adds up to 499 hotels. These are mainly hotels that still fall short of wholly using their knowledge and experience (know-how) as a license or franchise of the hotel product with a brand.
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Yusuf, Muhammad. "Determinant Factors in Management of Sharia-Based Hotels in Makassar City." PINISI Discretion Review 6, no. 1 (December 22, 2022): 155. http://dx.doi.org/10.26858/pdr.v6i1.41595.

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This study aims to determine the determinants of sharia-based hotel management in Makassar City. This study used a qualitative approach with a descriptive research type. The data sources in this study are hotels in the city of Makassar that have implemented sharia. The hotels in question are: (1) Al Badar Hotel, (2) Pesonna Hotel Makassar, and (3) JL Star Hotel. The subjects of this study are the managers including: (1) managers/managers and (2) hotel employees. While the research informants were (1) hotel visitors, and (2) the Indonesian Ulema Council (MUI) of South Sulawesi Province. The results of the study reveal that sharia-based hotel management in Makassar has not been fully implemented as a pure sharia-based hotel, only carrying out and running hotels with the concept of sharia-based hotels from the name side. So it can be said that de jure cannot be said to be a sharia-based hotel. Meanwhile, in terms of implementing sharia-based hotels in the city of Makassar, the determining factor is the strong will of managers to implement the concept of sharia-based hotels. Therefore, sharia-based hotel management as required by the DSN-MUI Fatwa No. 108 of 2016, the most important thing as an absolute requirement is that the preparation of the hotel organizational structure must be carried out immediately by incorporating the "Sharia Council" element into the organizational structure.
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Berdiev, Zhasur. "MODERN HOTEL MANAGEMENT STYLES." INNOVATIONS IN ECONOMY 4, no. 1 (January 30, 2021): 84–94. http://dx.doi.org/10.26739/2181-9491-2021-1-12.

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The article examines the modern style of hotel management, as well as the significant growth in the role of modern management in hotels, as in any other business. Based on the experience of foreign countries, the experience of enhancing the role of modern hotel management has been studied.The purpose of the study is to form a unified system for improving modern hotel management with the aim of further developing the developing tourism industry in the country and to give recommendations for its practical application.Scientific novelty of the research:1. Formation of diagnostics of corporate culture (collection, interpretation and analysis of collected data).2. To study existing values, norms and rules in the regions and apply them in hotel management.3. Further increase and strengthening of the role of managers in hotel management.4. Development of the main features of the method of managing the development of hotel activities.Keywords: hotel management,
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Basera, Vitalis, and Judy Mwenje. "Factors Affecting the Adoption of Quality Management Systems in Zimbabwean Hotels." April 2021, Volume 10(2) (April 30, 2021): 776–95. http://dx.doi.org/10.46222/ajhtl.19970820-132.

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This paper aims at highlighting factors contributing to late adoption of quality management systems (QMS) in the Zimbabwe hotel industry. The research answered questions on: What are the internal factors affecting adoption of QMS in hotels; What are the external factors affecting adoption of QMS in the hotels. Hotel managers and key stakeholders in the hotel industry were interviewed to get data. Focus group discussions was used to get data from hotel staff members. Directed content analysis was used to analyse data. Some of the internal factors affecting adoption of QMS in the hotel industry in Zimbabwe identified are high staff and management turnover, absence of specialised quality function, poor remuneration of hotel employees and lack of financial resources. While some of the external factors identified are high taxes and licensing fees, industry over regulation, hyperinflation, and poor industry supporting infrastructure. The study recommended for creation of hotel industry stakeholder platform to enhance adoption of QMS in the hotel industry looking at how best to ease the identified factors. There is need for a review of hotel industry operating environment from regulator perspective so as to ease the operating environment which can improve the hotels sustainability.
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Nino Ositashvili, Nino Ositashvili, and Nana Nadareishvili Nana Nadareishvili. "The Role of Benchmarking in Hotel Management Improvement." Economics 104, no. 3-5 (June 22, 2021): 166–75. http://dx.doi.org/10.36962/104/3-5/202101166.

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Hospitality is the most sensitive business in the world. Any small change in the country has an immediate impact on this industry. However, it should also be noted that this area also has the ability to recover quickly (coming out of various crises). The world practice of successful hotel operation has shown that the presence of benchmarking companies in developed countries has brought good results to various enterprises. Since the hotel industry in Georgia is not yet developed to a level that meets international standards, it would be a good idea to create the regional hotel associations, to invite experts who provide benchmarking with their consulting activities and services. This means that the high-ranking experts will be invited to select the most important indicators for the analysis. Creating a service standard framework will help the hotel industry to improve the quality of a service. Why is the knowledge of benchmarking tools important for hotels? Using benchmarking tools helps: 1. Investors to determine a range of investment in the construction of a hotel based on the tariffs and occupancy in the market. What will the hotel room cost based on the investment and how long will it take to get the investment back? 2. Revenue management increase revenue; the best example of this is the benchmarking operations provided by the hotel chain Ritz Carton. 3. Hotels to have more satisfied customers. This means if the hotel rating is higher than that of other hotels, more customers are attracted. 4. To increase the qualification of hotel staff and to increase their motivation. This will improve the quality of the work done by them. 5. To save money on experiments; By using the best experience and offering your own option, the hotel will raise its awareness and increase its popularity. Keywords: Benchmarking, Competition, Management, Hotel Services, Hospitality.
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Scholz, Petr, Lenka Červová, Petr Janeček, and Ivica Linderová. "GREEN MANAGEMENT IMPLEMENTATION: A CASE OF THE BULGARIAN HOTEL MARKET." E+M Ekonomie a Management 25, no. 1 (March 2022): 177–94. http://dx.doi.org/10.15240/tul/001/2022-1-011.

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This research article focuses on the ecological operation of accommodation services in Bulgaria. The aim of this article is to evaluate the application of various green management elements and measures in selected hotels in Bulgaria, namely in the cities of Sofia and Varna. The research will pay attention to the implementation of individual green measures in hotel operations as well as a comparison between hotel categories and hotels in the two cities in terms of the application of green measures. Running an environmentally friendly hotel can have several positive effects. It significantly manifests itself in the area of marketing – it creates an image, has an effect on current and prospective guests, and defines the positioning of the hotel. It also impacts the economic and operational aspects, with ecological elements having the potential to reduce hotels’ operating costs. The societal impact of running hotels in an environmentally friendly fashion lies in resource conservation and ensuring environmental sustainability. This research was carried out using mixed research methods, combining semi-structured interviews with hotel management staff in Varna (n = 90) and Sofia (n = 96). The total sample of participating hotels represented 81.6% of hotels in the two cities. The interviews were complemented with a questionnaire survey, which focused on the application of environmentally friendly solutions in hotel operations. In the data analysis stage, the methods of correspondence analysis, the ANOVA test and the Kruskal-Wallis test were used. The results suggest that the higher the hotel category, the stronger the trend to use environmentally friendly methods in running hotels. The research also found that there were differences between the level at which green measures were applied in hotel operations in the two cities. The research results are applicable in practice by national professional associations that support resource conservation and thus affect the entire hospitality industry.
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Lee, HyeRyeon, Tun-Min (Catherine) Jai, and Xu Li. "Guests’ perceptions of green hotel practices and management responses on TripAdvisor." Journal of Hospitality and Tourism Technology 7, no. 2 (May 3, 2016): 182–99. http://dx.doi.org/10.1108/jhtt-10-2015-0038.

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Purpose The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach To examine hotel guests’ awareness of green practices through social media, this research investigated guests’ comments about green practices and management responses on TripAdvisor using content analysis. Findings The results indicated that most guests respond positively toward green practices when they can recognize them, e.g. reducing energy usage or water saving. However, lack of awareness about hotels’ green practices can cause guests to feel inconvenienced during their stays. Moreover, the study found that only a few hotel managements provide feedback on guests’ negative comments on TripAdvisor to inform them about the hotels’ green practices. Research limitations/implications This research is limited to analyzing only the top ten green hotels in the USA ranked by TripAdvisor. A study of more hotel cases with green practice standards, which could be adjusted to involve the use of different service levels such as luxury, upscale or economy hotels, may provide more insights into this discussion. Originality/value This research presents an exploratory intent to probe guests’ comments and management responses about green practices in the US lodging industry. The results provide empirical evidence of hotel guests’ perceptions of green practices as posted on social media. Moreover, management can use social media feedback as an educational tool and as effective advertisement, which in turn may reduce the negative perception of hotel green programs.
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Pitt, Michael, Dominique Cannavina, Raha Sulaiman, Norhayati Mahyuddin, and Cenlang Wu. "Hotel maintenance management in Sanya, China." Journal of Facilities Management 14, no. 4 (September 5, 2016): 304–14. http://dx.doi.org/10.1108/jfm-12-2015-0034.

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Purpose To optimize hotel maintenance works, planned and reactive techniques are required which efficiently and effectively engage with the commercial and regulatory requirements of hotel operators and maintenance managers. The purposes of this study are to identify the constraints and challenges of hotel maintenance from the viewpoints of key stakeholders and to determine the strategies and processes employed in maintenance to overcome them. Design/methodology/approach The study focuses on five and four star hotels in Sanya of the Hainan Province. Eight face-to-face interviews were conducted in conjunction with 50 questionnaires, which were distributed to senior hotel operators and maintenance managers. Findings Maintenance management strategies are collaborative, with input from multiple stakeholders. Partial outsourcing is extremely common, being employed as a way of lowering operating costs and saving time while also meeting governmental statutory and regulatory requirements for some mechanical and electrical services. Availability of skilled workers, types of systems being serviced and the availability of specialist materials and tools were all found to influence the viability and effectiveness of in-house maintenance as discrete from outsourced maintenance. In reality, the challenges can include a lack of labor training and relatively lower quality of materials or energy efficiency requirements, especially in Sanya’s hotel industry. Originality/value The aim of this research was primarily focused on identifying the present maintenance statuses and strategies in hotels while determining the factors which result in a favorable bias toward a successful hotel maintenance management. Factors that affect hotel operators’ and maintenance managers’ decisions were identified and their influences quantified. The difficulties faced by hotels in implementing maintenance strategies were ratiocinated and stated to investigate those issues more deeply.
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Meteab Al Matrood, Mejbel Isheer, Ali Haneen Qasim Hasan, and Habeeb Mraweh Naser Al-Yasir. "THE ROLE OF KNOWLEDGE MANAGEMENT IN THE DEVELOPMENT OF MARKETING MANAGEMENT." International Journal of Transformations in Business Management 12, no. 03 (2022): 55–68. http://dx.doi.org/10.37648/ijtbm.v12i03.003.

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The purpose of this study is to determine the relationship between knowledge management and an organization's marketing perspective and the growth of competitiveness in the service sector (Hotel) in 83 hotels in three Baghdad security districts, Iraq. The type of research is non-experimental, observational, cross-sectional, retrospective and descriptive. The Design is TransactionalCorrelational. Regarding Knowledge Management, 63.9% considered the perception level of the hotel company manager as high, followed by very high with 25.3% and 10.8% as low. Regarding Internal Marketing, 63.9% considered the perception level of the hotel company manager as high, followed by very high with 25.3% and 10.8% as low. Regarding Competitive Advantages, 68.7% considered the perception level of the hotel company manager as high, followed by very high with 22.9% and 8.4% as low. Of the 83 samples, 45% are public limited companies or sole proprietorships, followed by 11% from hotel companies with limited liability. At a 95% confidence level, knowledge management and internal marketing orientation are significantly related to developing competitive advantages in the hotel sector of three Baghdad security districts. The value of Sig. is 0.000
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Dissertations / Theses on the topic "Hotel management"

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Dharmesti, Maria. "Sustainable Hotels: Management and Consumer Pro-environmental Behaviours." Thesis, Griffith University, 2017. http://hdl.handle.net/10072/370728.

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This research project focused on developing a better understanding of the role of consumer and management in mainstream hotels in achieving sustainability. The structure of this research is initiated by providing more information about the main research background, followed by a literature review and development of the models used. The research design is presented with the models. Results of three studies are explained and discussed. The main research question to be answered is ‘What is the role of consumer and management in creating sustainability in a hotel context?’ The literature review on stakeholder theory in strategic green management suggested a multi-perspective involvement (company and customers) in establishing green management in hotels. The hotel consumer literature review found a high extent of Theory of Planned Behaviour (TPB) approaches used to conceptualise individual Pro-Environmental Behaviour (PEB) in existing models. However, fewer studies clearly pointed out that the inclusion of hotel green attributes contributes to a better explanation of customer loyalty in hotels. There is also scarcity in the inclusion of behavioural elements and mindfulness in existing PEB models. This research includes a novel feature of mindfulness, domestic green habits (behaviour), and hotel green attributes (context) as an alternative approach to explain individual PEB in hotels. In accordance with stakeholder theory, this research examines co-operations between hotel management and customers to establish business sustainability and provide win-win-win solutions for customers, company, and the natural environment. This research is designed on the pragmatist paradigm. A sequence of mixedmethods design (qualitative – quantitative – qualitative) was selected as the strategy of inquiry. In the first qualitative phase, two customer focus group discussions were conducted to develop some questionnaire items. After the pilot study, a survey targeting 3-star to 5-star hotel users was conducted in Indonesia (n=324). A similar survey was also carried out in Australia (n=339). Hotel management interviews (n=26) were also conducted to develop better understandings on hotel pro-environmental management from managers’ perspectives. The empirical studies presented in this research suggest that the proenvironmental collaboration between consumer and hotel management maintains a significant role in achieving sustainable hotel business. The study of individual PEB in hotels suggests that mindfulness significantly impacts consumer PEB in hotels. Hotel green attributes are found to be prominent in facilitating green behaviours in hotels. The study of the influence of hotel green attributes on customer loyalty suggests that the establishment of hotel green attributes supports customer’s positive attitudes towards the hotel’s brand and exhorts customer loyalty. The significance of green attributes in hotels conforms to the results of manager interviews. The green typology developed from the management interviews suggests high-level motivation, wide scope, very good processes and monitoring, and enhanced levels of customer communication enables best practice pro-environmental management. Exploring PEB in hotels from different perspectives contributes a green collaboration concept between consumer and hotel management to the hotel sustainability literature. A typology of hotel green management is presented to predict the extent of green practices in mainstream hotels. The green management criteria of the typology contribute insights to the actualisation of green management in mainstream hotels, and detailed standards to achieve best green practices in hotels. Supporting the stakeholder theory, staff participation and customer communications are necessary to achieve best green management practices. The novel concept of mindfulness and the behavioural approach to determining consumer PEB in hotels contribute a new perspective to the consumer behaviour literature. This research contributes to hotel management literature by providing insights on the prominent role of hotel green attributes in the actualisation of customer PEB in hotels. Findings of this research add deeper understandings of the role of hotel green attributes and customer experience in generating customer loyalty in hotels. Practically, this research mainly points to green collaboration between stakeholders (managers, staff, and consumer) that can be applied in hotel management. The green management typology criteria developed from this research can be applied to measure the extent of a hotel’s green practices. It can also assist hotel managements by providing a valid reference to enable best green practices in their hotels. Results of this research encourage hotel managers to involve the staff in formulating a green strategy and communicate the green strategy to their customers. Noting the positive impact of hotel green attributes and good hotel customer experience on loyalty, findings of this research deliver a novel approach for hotel management to gain a better understanding of their customers and to improve customer loyalty in their hotel. The inclusion of behavioural aspects and mindfulness in determining hotel PEB challenges and encourages the enactment of PEB among hotel customers.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Dept of Marketing
Griffith Business School
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Wilson, Simon David. "Environmental management systems and their implications on industry in Hong Kong : a case study of the hotel industry /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1750661X.

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Aryee, Susan. "HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation." Thesis, KTH, Bygg- och fastighetsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-48230.

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Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. Findings The hotel owner and operator have individual and joint responsibility for asset maintenance. Outsourcing is a maintenance strategy used to minimise operating costs, an important factor that guides this decision is time constraint required to deliver work. In house maintenance it is also influenced by the strategic value of the service and the availability of the resource in the market. In maintenance practice an important challenge is maintaining energy efficiency because of the increasing electronic equipment and high volume of lights.
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Kim, Seakyoung. "Multi-attribute utility test of U.S. frequent guest programs with application to the Korean lodging industry /." Online version of thesis, 1993. http://hdl.handle.net/1850/12087.

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Wawrzyniak, Elizabeth A. "A model to forecast corporate hotel rates /." Online version of thesis, 1993. http://hdl.handle.net/1850/11597.

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Davids, Nadia. "The importance of financial management knowledge and accounting skills among department managers in the hotel industry within the Cape Town metropolis." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2650.

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Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017.
The hospitality industry has undergone far-reaching changes based on discussions held with industry representatives. Due to the rapid development of accounting systems there is an over reliance on systems to control costs. This influences the accounting skills of department managers, which are insufficient to manage their departments effectively. The research investigates the role and relevance of accounting skills amongst department managers of selected hotels in Cape Town. The research methodology employed a semi-structured questionnaire that was used to collect quantitative and qualitative data. The focus was on selected three-star (3) and five-star (5) hotels within Cape Town. The findings were drawn from a small sample of 45 hotels, among which 35 participants from the 45 hotels completed the questionnaire. A review of literature identified a strong need for department managers to have accounting skills, but there is limited evidence whether they actually hold these skills. Statistical analysis of the responses revealed that less than 50% of the participants were confident that they had sufficient accounting skills to manage their departments effectively. Two key issues were identified (1) the benefits of accounting skills (2) the need for formal accounting skills training. If the findings and concerns of the lack of accounting skills are not addressed it will affect cost control, costs will increase and profitability will be negatively affected. Recommendations include more interaction and forging links between academia and industry. A challenge for hospitality academics is review current financial management training provided and introduces mentorship programmes to develop the accounting skills of department managers.
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Chung, Wen-Yi Tera. "Sexual harassment : a pilot study in the hotel industry /." Online version of thesis, 1993. http://hdl.handle.net/1850/11448.

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Dominguez, Angel E. "The hotel management simulation/game : an evaluation of game mechanics and learning outcomes /." Online version of thesis, 1993. http://hdl.handle.net/1850/11572.

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Kittelberger, Tess. "The relationship between hotel managers' communication styles and subordinate employee attitudes and personal relationships /." Online version of thesis, 2009. http://hdl.handle.net/1850/8481.

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Wang, Junxian. "Online hotel booking system." CSUSB ScholarWorks, 2006. https://scholarworks.lib.csusb.edu/etd-project/3083.

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The Online Hotel Booking System was developed to allow customers to use a web browser to book a hotel, change the booking details, cancel the booking, change the personal profile, view the booking history, or view the hotel information through a GUI (graphical user interface). The system is implemented in PHP (Hypertext Preprocessor) and HTML (Hyper Text Markup Language).
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Books on the topic "Hotel management"

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1942-, Rutherford Denney G., and Haglund Ivar, eds. Hotel management and operations. 4th ed. Hoboken, N.J: Wiley, 2007.

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Dmitrieva, Nina, Nataliya Zayceva, and Svetlana Ogneva. Hotel management. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/978913.

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Examines the development and modern concepts of hotel management — system, process and situational approaches. Describes the features of hospitality management related to the organization of the network business, using franchising and management companies. Given numerous examples from the practice of Russian and foreign enterprises of hotel business. Meets the requirements of Federal state educational standards of higher education of the last generation. For students enrolled in the specialty "Hospitality", as well as graduate students, professors from specialized higher education institutions, listeners of professional retraining programs of employees of the enterprises of hotel business.
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Smritee, Raghubalan, ed. Hotel housekeeping: Operations and management. 2nd ed. New Delhi: Oxford University Press, 2009.

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J, Martin Robert. Professional management of housekeeping operations. New York: Wiley, 1986.

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Wood, Roy C. Hotel Accommodation Management. Edited by Roy C. Wood. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965.

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D, Ninemeier Jack, ed. Hotel operations management. Upper Saddle River, N.J: Pearson/Prentice Hall, 2004.

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Hayes, David K. Hotel operations management. 2nd ed. Upper Saddle River, N.J: Pearson/Prentice Hall, 2005.

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Rutherford, Denney G. Hotel management operations. 5th ed. Hoboken, N.J: John Wiley, 2009.

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Gee, Chuck Y. International hotel management. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1994.

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Dineen, Jacqueline. Hotel. Englewood Cliffs, N.J: Silver Burdett Press, 1988.

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Book chapters on the topic "Hotel management"

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Wood, Roy C. "Facilities management." In Hotel Accommodation Management, 177–90. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-14.

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Josephi, Stan, and Frans Melissen. "Hotel revenue management." In Hotel Accommodation Management, 126–37. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-10.

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Aubke, Florian, and Theodor Kubak. "Hotel Asset Management." In The Routledge Companion To International Hospitality Management, 173–85. Title: The Routledge companion to international hospitality management / edited by Marco A. Gardini, Michael C. Ottenbacher and Markus Schuckert. Description: New York: Routledge, 2021. | Series: Routledge companions in business, management and marketing: Routledge, 2020. http://dx.doi.org/10.4324/9780429426834-18.

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Richard, Sophie, and Luc Boschmans. "Hotel asset management." In Developing Hospitality Properties and Facilities, 231–44. 3rd ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003169703-19.

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Messenger, Sally, and Humphrey Shaw. "The Grand Hotel." In Hospitality Management, 52–59. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_11.

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Messenger, Sally, and Humphrey Shaw. "The Carlton Hotel." In Hospitality Management, 60–69. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_12.

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Messenger, Sally, and Humphrey Shaw. "The Grand Hotel." In Hospitality Management, 184–88. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_41.

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Messenger, Sally, and Humphrey Shaw. "The Carlton Hotel." In Hospitality Management, 189–93. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_42.

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Wood, Roy C. "Hotel accommodation design." In Hotel Accommodation Management, 46–56. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-4.

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Heyes, Andy. "Hotel front office management." In Hotel Accommodation Management, 57–69. Abingdon, Oxon; New York, NY : Routledge is an imprint of the Taylor & Francis Group, an Informa Business, [2018] | Series: Routledge hospitality essentials series: Routledge, 2017. http://dx.doi.org/10.4324/9781315169965-5.

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Conference papers on the topic "Hotel management"

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Zulkarnain, Arif, Anita Swantari, and Haryo Wicaksono. "Hotel Revenue Management Implementation in Hotel." In International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016). Paris, France: Atlantis Press, 2017. http://dx.doi.org/10.2991/ictgtd-16.2017.44.

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Vukasović, Tina, and Vlaho Mihač. "DIFFERENCE BETWEEN SHARE, AVERAGE GROWTH AND NUMBER OF TOOLS USED IN ONLINE SALES OF INDIVIDUAL AND GROUP HOTELS." In 5th International Scientific Conference – EMAN 2021 – Economics and Management: How to Cope With Disrupted Times. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2021. http://dx.doi.org/10.31410/eman.s.p.2021.111.

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The purpose of the following research was to explore the possible difference between individual and group hotels, to determine which is and is there any difference in the share of online sales, average growth and tools used for online sales of hotel accommodation in the Republic of Croatia. To reach the desired results, the authors have used the quantitative research method and research of sec¬ondary data from the PHOBS CRS system, which is the most used CRS in the Republic of Croatia. The main discoveries of the research are the share of online sales in total hotel sales, the average growth of online sales, the number of tools used in hotel sales and the impact of COVID-19 on online sales in 2020. Employees in hotel sales can use these findings to gain insight into mentioned topics and to com-pare their results with the results in the paper.
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Pathak, Avneesh, Arun Snghal, and Bibhas Kumar Rana. "Review on Hotel Management System." In 2021 3rd International Conference on Advances in Computing, Communication Control and Networking (ICAC3N). IEEE, 2021. http://dx.doi.org/10.1109/icac3n53548.2021.9725658.

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Dil, Seçil Gülbudak, Aybüke Şahin, and Semail Ülgen. "Hotel Laundry Optimization." In 14th International Conference on Industrial Engineering and Operations Management. Michigan, USA: IEOM Society International, 2024. http://dx.doi.org/10.46254/an14.20240555.

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Song, Yun, Hairong Zeng, and Yanmei Meng. "Application Analysis on Zhuzhe Hotel Management System in Chinese Hotel Chain." In 2016 International Conference on Computational Science and Engineering (ICCSE 2016). Paris, France: Atlantis Press, 2016. http://dx.doi.org/10.2991/iccse-16.2016.23.

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Miles, Ebony M. A. Bradie, and Iresha Chamindi Donmanige. "An Exploratory Study on Work Stress and Job Satisfaction during the COVID-19 Pandemic in Hotel Sector Employees of Sri Lanka." In SLIIT INTERNATIONAL CONFERENCE ON ADVANCEMENTS IN SCIENCES AND HUMANITIES [SICASH]. Faculty of Humanities and Sciences, SLIIT, 2022. http://dx.doi.org/10.54389/qrgu6565.

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COVID-19 has affected employees worldwide, especially in the hotel industry, with restricted travel, limited incoming flights, and guests, which presents challenges for hotels and employees. Therefore, it is essential to investigate how COVID-19 has affected hotel employees' job satisfaction and work stress. This study aimed to determine whether the stress at work generated by COVID-19 directly affects the job satisfaction of hotel employees in Sri Lanka. The researcher recruited hotel employees in Sri Lanka through purposive sampling following a selective criterion; 18 years or older, locally employed, with two or more years of industry experience. The researcher, part of a larger mixed-method project, presented the qualitative findings in this article, using a qualitative research design with semi-structured interviews to collect employee responses (N = 7) before subjecting the responses to content analysis. Ultimately, the main findings indicated that work stress generated by COVID-19 partially impacted the job satisfaction of Sri Lankan hotel employees. Other factors reported included COVID-related financial issues and procedural changes that significantly affected employees. Several solutions presented in the findings to improve job satisfaction and work stress during COVID19 included effective financial management by hotels, and extra support, for example, counselling and improved workplace communication. Overall, the satisfaction of Sri Lanka’s hotel workers' jobs has been affected by work stress and partially by COVID-19. Therefore, future research should explore the influences of COVID-19 on job satisfaction and work stress among Sri Lankan hotel employees and throughout the world. Keywords: COVID-19; Work stress; Job satisfaction; Hotel employees; Sri Lanka
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Pavia, Nadia, Tamara Floričić, and Edna Mrnjavac. "FLEXIBLE WORKSPACES AND REMOTE WORK IN HOTEL ACCOMMODATION OFFER – COMPETITIVENESS CONTEXT." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.10.

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Purpose - The dynamic globalisation processes and the processes of tourism and hospitality business development put ever increasing challenges before hoteliers. The COVID-19 pandemic has called for hotel guests’ new routines and expectations. The combination of work and holiday is taking hold, especially since the pandemic changed work methods which have become more f lexible. Remote work has enabled people to travel and conduct their business activities; therefore, a new word explaining this new concept is forged; workspitality (abbreviation of words work + hospitality). The purpose of this paper is to show in what measure hotel companies, given the guests’ new routines and expectations, have adapted their offer to their guests’ new requirements. By consideration of the tourists’ requirements, a new specific trend has been identified, which presumes stays in hotels away from home, with pursuit of business activities. The aim of this paper is to research the hotels’ preparedness to offer workspaces as an element of their offer during tourists’ stays in the hotels, combining work and leisure activities. Methodology – includes qualitative and quantitative analyses of the potential of affirmation of the new accommodation concept in hotels. The paper analyses aspects which affect the positioning of remote workplaces as a part of hotel offer, given the tourists’ new routines and expectations. The research was conducted using a survey questionnaire on a sample of hotel managers of small hotels, medium-sized and large sized hotels. The questionnaire contained Likert scale 1-5 research and open-ended questions which explored in depth the attitudes by combining them coded by statistical methods with qualitative research where the results were obtained via open ended questions. The methodology, supported by creative thinking techniques, included desktop meta research and impacted the formation of conclusions which point to new scientific knowledge. Findings – The research results point towards scientific and practical comprehension of hotel offer organisation and innovativeness. The research results influence the formation of scientific knowledge in the area of hotel offer organisation, as well as on the identification of its key elements. Space organisation and Internet communication technologies – ICT services in hotels, by which remote work with simultaneous use of accommodation services and leisure activities would be enabled for tourists, present a prerequisite for new offers. The findings indicate that this new concept produces higher price levels, affirm new market niches and prolong the tourism season. Contribution – The paper represents a valuable contribution to the comprehension of the organisation and innovation of a competitive hotel offer. The possibility of remote work enables tourists to stay in a hotel on holiday and take advantage of a wide choice of recreational facilities. Remote work has become commonplace for many employees, and it is predicted that it will become more than a passing trend. The goal was to understand changes in the guest hotel accommodation affected by the COVID-19 pandemic and to examine the attitudes and the resulting hotel managers’ answers in the segment of organisation of services for remote work. The research results, as well as the acquired knowledge, could influence the perception of the hotel management about the importance of adaptation of the hotel offer to new expectations of hotel guests, and to its organisation. Namely, it could influence the new strategic decisions related to the investments and innovations in accommodation structure design. The contribution is reflected in raising awareness and bridging the gap between theory and practice of innovative accommodation organisation which impacts competitiveness.
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Milovanović, Vesna, Marija Kostić, and Daniel Chong Ka Leong. "FOOD WASTE MANAGEMENT PRACTICES AMONG HOTELS IN SERBIA AND MALAYSIA." In TOURISM AND GREEN INVESTMENTS. University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja, 2024. http://dx.doi.org/10.52370/tisc24500vm.

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The aim of this article is to explore practices of food waste management among hotels in Serbia and Malaysia. The research results reveal that the examined hotels exercise food waste management, both through prevention, reuse and recycling, with certain differences observed among the two countries. However, collaboration with participants in the supply chain is far less developed. Hotels should consider industrial symbiosis not only from economic perspective, but also as an expression of their corporate social responsibility through helping their suppliers to avoid food loss. The article has both theoretical and practical implications as it addresses the importance of food waste and loss, which is still in its infancy in terms of research and implementation. Hotel managers are provided with examples and guidance regarding food waste management, helping them to improve the triple bottom line.
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Malachovský, Andrej, and Ľudmila Mazúchová. "Selected modern approaches to hotel management." In XXI. mezinárodní kolokvium o regionálních vědách. Brno: Masarykova univerzita, 2018. http://dx.doi.org/10.5817/cz.muni.p210-8970-2018-82.

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Maneesophon, Panaratch, and Naragain Phumchusri. "OVERBOOKING MODELS FOR HOTEL REVENUE MANAGEMENT." In International Conference on Engineering, Project, and Production Management. Association of Engineering, Project, and Production Management, 2013. http://dx.doi.org/10.32738/ceppm.201310.0074.

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Reports on the topic "Hotel management"

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Arneson, Lynn, Hilary Hoagland-Grey, and Natasha Ward. Environmental and Social, Health and Safety Management System ESHSMS: Small Hotels and Resorts. Inter-American Development Bank, November 2011. http://dx.doi.org/10.18235/0009062.

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When investing in small and mid-size hotel projects, the IDB, as a general rule, requires that the Sponsor develop and implement an environmental and social management system (ESHSMS). The ESHSMS is typically developed after completion of the Environmental Assessment Process which, depending on the project, would include development of either an Environmental Impact Assessment (EIA) or an Environmental and Social Analysis (ESA). An ESHSMS is a framework developed to identify and manage environmental and social aspects of each principal phase of project development (i.e., siting and design, construction, and operation). Development of an ESHSMS ensures environmental and social issues associated with each phase of the project are identified, evaluated, and managed in a systematic way, and that management of those issues is integrated into every aspect of the project.
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Dissanayake, Priyanka, and M. Tennakoon. Guide to on-site wastewater management for industrial and commercial establishments and other institutions: guide for hotel and restaurant owners and managers in Kurunegala, Sri Lanka. International Water Management Institute (IWMI), 2008. http://dx.doi.org/10.5337/2011.0017.

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Awulachew, Seleshi Bekele, M. Menker, D. Abesha, T. Atnafe, and Y. Wondimkun. Best practices and technologies for small scale agricultural water management in Ethiopia. Proceedings of a MoARD / MoWR / USAID / IWMI Symposium and Exhibition held at Ghion Hotel, Addis Ababa, Ethiopia, 7-9 March, 2006. International Water Management Institute (IWMI), 2006. http://dx.doi.org/10.5337/2011.0026.

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Levesque, Justine, Nathaniel Loranger, Carter Sehn, Shantel Johnson, and Jordan Babando. COVID-19 prevalence and infection control measures at homeless shelters and hostels in high-income countries: protocol for a scoping review. York University Libraries, 2021. http://dx.doi.org/10.25071/10315/38513.

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The COVID-19 pandemic has disproportionately impacted people experiencing homelessness. Homeless shelters and hostels, as congregate living spaces for residents with many health vulnerabilities, are highly susceptible to outbreaks of COVID-19. A synthesis of the research-to-date can inform evidence-based practices for infection, prevention, and control strategies at these sites to reduce the prevalence of COVID-19 among both shelter/hostel residents and staff. Methods: A scoping review in accordance with Arksey and O’Malley’s framework will be conducted to identify literature reporting COVID-19 positivity rates among homeless shelter and hostel residents and staff, as well as infection control strategies to prevent outbreaks in these facilities. The focus will be on literature produced in high-income countries. Nine academic literature databases and 11 grey literature databases will be searched for literature from March 2020 to July 2021. Literature screening will be completed by two reviewers and facilitated by Covidence, a systematic review management platform. A third reviewer will be engaged to resolve disagreements and facilitate consensus. A narrative summary of the major themes identified in the literature, numerical counts of relevant data including the COVID-19 positivity rates, and recommendations for different infection control approaches will be produced. Discussion: The synthesis of the research generated on COVID-19 prevalence and prevention in homeless shelters and hostels will assist in establishing best practices to prevent the spread of COVID-19 and other airborne diseases at these facilities in high-income countries while identifying next steps to expand the existing evidence base.
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Bank's Functions etc - Bank Publications - John Brady accepting the Australian Institute of Management Award from Mr E.S. Owens for the Bank's Annual report 1967/68 at the Wentworth Hotel, Sydney - 9 June 1969. Reserve Bank of Australia, March 2023. http://dx.doi.org/10.47688/rba_archives_pn-004496.

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