Books on the topic 'Hotel management Tourism Hospitality industry Customer services'
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Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Denver, Colo: Pencom Press, 1991.
Find full textReid, Robert D. Hospitality marketing management. 2nd ed. New York: Van Nostrand Reinhold, 1989.
Find full textReid, Robert D. Hospitality marketing management. 3rd ed. New York: J. Wiley, 2001.
Find full textC, Bojanic David, ed. Hospitality marketing management. 5th ed. Hoboken, NJ: J. Wiley & Sons, 2008.
Find full textReid, Robert D. Hospitality Marketing Management. New York: John Wiley & Sons, Ltd., 2009.
Find full textEmpowerment: HR strategies for service excellence. Oxford: Butterworth/Heinemann, 2001.
Find full textGaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Find full textGaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Find full textGaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Find full textGaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Find full textGaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Find full textauthor, Briscoe Todd Dakotah, ed. How may we hate you?: Notes from the concierge desk. 2016.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2016.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Find full textLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Find full textReid, Robert, and Reidr. Hospitality Marketing Mgt 2d Inst Man. John Wiley & Sons, 1996.
Find full textSherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
Find full textSherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
Find full textSherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
Find full textClass Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
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