Books on the topic 'Hotel management Tourism Hospitality industry Customer services'
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Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Pencom Press, 1991.
Reid, Robert D. Hospitality marketing management. 2nd ed. Van Nostrand Reinhold, 1989.
Reid, Robert D. Hospitality marketing management. 3rd ed. J. Wiley, 2001.
C, Bojanic David, ed. Hospitality marketing management. 5th ed. J. Wiley & Sons, 2008.
Reid, Robert D. Hospitality Marketing Management. John Wiley & Sons, Ltd., 2009.
Empowerment: HR strategies for service excellence. Butterworth/Heinemann, 2001.
Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.
author, Briscoe Todd Dakotah, ed. How may we hate you?: Notes from the concierge desk. 2016.
Hospitality Marketing Management. John Wiley & Sons, Ltd., 2006.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2016.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.
Reid, Robert, and Reidr. Hospitality Marketing Mgt 2d Inst Man. John Wiley & Sons, 1996.
Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.
Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.