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Books on the topic 'Hotel management Tourism Hospitality industry Customer services'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 January 2023

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1

Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Pencom Press, 1991.

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2

Reid, Robert D. Hospitality marketing management. 2nd ed. Van Nostrand Reinhold, 1989.

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3

Reid, Robert D. Hospitality marketing management. 3rd ed. J. Wiley, 2001.

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4

C, Bojanic David, ed. Hospitality marketing management. 5th ed. J. Wiley & Sons, 2008.

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5

Reid, Robert D. Hospitality Marketing Management. John Wiley & Sons, Ltd., 2009.

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6

Empowerment: HR strategies for service excellence. Butterworth/Heinemann, 2001.

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7

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

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8

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

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9

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

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10

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

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11

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

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12

author, Briscoe Todd Dakotah, ed. How may we hate you?: Notes from the concierge desk. 2016.

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13

Hospitality Marketing Management. John Wiley & Sons, Ltd., 2006.

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14

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2016.

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15

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.

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16

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.

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17

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.

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18

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.

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19

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.

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20

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2012.

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21

Reid, Robert, and Reidr. Hospitality Marketing Mgt 2d Inst Man. John Wiley & Sons, 1996.

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22

Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

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23

Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

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24

Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

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25

Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

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