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Journal articles on the topic 'Hotel management'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Cerović, Zdenko. "Management hotelskog domaćinstva." Tourism and hospitality management 1, no. 1 (1995): 95–104. http://dx.doi.org/10.20867/thm.1.1.9.

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Hotelske usluge sastavljene su od skupa raznih usluga u hotelu, ali se mogu razvrstati u osnovne i sporedne usluge. Osnova izbora i dolaska gosta u hotel je hotelska soba. Soba u hotelu je drugi dom gosta, a hotelskom managementu ostvaruje 40 posto ukupnog prihoda. Uređena i privlačna soba postaje prvi zadatak managementa hotela, u određivanju kvalitete hotelske sobe ključnu ulogu ima hotelska domaćica koja se po svojim funkcijama i zadacima svrstava u srednji hotelski management. Domaćica hotela osnovni je čimbenik uspješnog poslovanja hotela i ostvarenja želje gosta da dobije privlačnu sobu,

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Karamarko, Nikola. "KNOWLEDGE MANAGEMENT AS A NEW MANAGERIAL PARADIGM∗." Tourism and hospitality management 15, no. 1 (2009): 117–28. http://dx.doi.org/10.20867/thm.15.1.11.

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Knowledge management research in Croatian hotels shows that it has become a new pattern of management, but only in cases of managements that handle the hotel product that is a brand (a protected hotel product with a trademark). Knowledge management as the property of a hotel organization entails the management of a series of processes associated with knowledge, such as: the advancement of the organization's knowledge, protecting the organization's knowledge, utilizing knowledge and sharing knowledge among everyone in the organization. Although the percentage of branded hotels in Croatia has si

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Yusuf, Muhammad. "Determinant Factors in Management of Sharia-Based Hotels in Makassar City." PINISI Discretion Review 6, no. 1 (2022): 155. http://dx.doi.org/10.26858/pdr.v6i1.41595.

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This study aims to determine the determinants of sharia-based hotel management in Makassar City. This study used a qualitative approach with a descriptive research type. The data sources in this study are hotels in the city of Makassar that have implemented sharia. The hotels in question are: (1) Al Badar Hotel, (2) Pesonna Hotel Makassar, and (3) JL Star Hotel. The subjects of this study are the managers including: (1) managers/managers and (2) hotel employees. While the research informants were (1) hotel visitors, and (2) the Indonesian Ulema Council (MUI) of South Sulawesi Province. The res

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Berdiev, Zhasur. "MODERN HOTEL MANAGEMENT STYLES." INNOVATIONS IN ECONOMY 4, no. 1 (2021): 84–94. http://dx.doi.org/10.26739/2181-9491-2021-1-12.

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The article examines the modern style of hotel management, as well as the significant growth in the role of modern management in hotels, as in any other business. Based on the experience of foreign countries, the experience of enhancing the role of modern hotel management has been studied.The purpose of the study is to form a unified system for improving modern hotel management with the aim of further developing the developing tourism industry in the country and to give recommendations for its practical application.Scientific novelty of the research:1. Formation of diagnostics of corporate cul

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Anand, Harsh. "Automation of Hotel Management System." International Journal for Research in Applied Science and Engineering Technology 13, no. 4 (2025): 6959–62. https://doi.org/10.22214/ijraset.2025.69952.

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The hotel receptionist, manager, administrator can manage all hotel operations online using the Desktop based application known as hotel management system. It is very time-consuming for the receptionist and administrator to manually write down all information and actions manually on paper. In today’s fast-paced hospitality industry, managing hotel operations manually often leads to inefficiencies, errors, and poor customer service. The aim of an automated hotel reservation management system is to handle all aspects of the hotel's information and booking system. The system is scalable, allowing

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Oloyede, A. O., F. Ajani, A. Odekanmi, A. B. Saka, and T. Y. Samuel. "Assessing the Factors Affecting Hotel Management in Ikire, Osun State, Nigeria." European Journal of Hospitality and Tourism Research 12, no. 2 (2024): 57–70. http://dx.doi.org/10.37745/ejhtr.2013/vol12n25770.

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Tourism is service based industry offered to tourists, tourism services are the practical implementation of hospitality. Hotel is an establishment within the broader field of hospitality which provides lodging, meals and other services to guests. Rendering services in the hotels possess little or more challenges which a lot of researchers have been on look outs in finding lasting solutions. Therefore, this research investigates the prominent factor(s) affecting the hotel management in Osun state with preference to hotels in Ikire. The research was carried out in Ikire town located along Ibadan

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Basera, Vitalis, and Judy Mwenje. "Factors Affecting the Adoption of Quality Management Systems in Zimbabwean Hotels." April 2021, Volume 10(2) (April 30, 2021): 776–95. http://dx.doi.org/10.46222/ajhtl.19970820-132.

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This paper aims at highlighting factors contributing to late adoption of quality management systems (QMS) in the Zimbabwe hotel industry. The research answered questions on: What are the internal factors affecting adoption of QMS in hotels; What are the external factors affecting adoption of QMS in the hotels. Hotel managers and key stakeholders in the hotel industry were interviewed to get data. Focus group discussions was used to get data from hotel staff members. Directed content analysis was used to analyse data. Some of the internal factors affecting adoption of QMS in the hotel industry

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Nino Ositashvili, Nino Ositashvili, and Nana Nadareishvili Nana Nadareishvili. "The Role of Benchmarking in Hotel Management Improvement." Economics 104, no. 3-5 (2021): 166–75. http://dx.doi.org/10.36962/104/3-5/202101166.

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Hospitality is the most sensitive business in the world. Any small change in the country has an immediate impact on this industry. However, it should also be noted that this area also has the ability to recover quickly (coming out of various crises). The world practice of successful hotel operation has shown that the presence of benchmarking companies in developed countries has brought good results to various enterprises. Since the hotel industry in Georgia is not yet developed to a level that meets international standards, it would be a good idea to create the regional hotel associations, to

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Scholz, Petr, Lenka Červová, Petr Janeček, and Ivica Linderová. "GREEN MANAGEMENT IMPLEMENTATION: A CASE OF THE BULGARIAN HOTEL MARKET." E+M Ekonomie a Management 25, no. 1 (2022): 177–94. http://dx.doi.org/10.15240/tul/001/2022-1-011.

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This research article focuses on the ecological operation of accommodation services in Bulgaria. The aim of this article is to evaluate the application of various green management elements and measures in selected hotels in Bulgaria, namely in the cities of Sofia and Varna. The research will pay attention to the implementation of individual green measures in hotel operations as well as a comparison between hotel categories and hotels in the two cities in terms of the application of green measures. Running an environmentally friendly hotel can have several positive effects. It significantly man

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Sun, Langjing. "Research on Hotel Green Management Model Based on Sustainable Development Strategy." SHS Web of Conferences 200 (2024): 01005. http://dx.doi.org/10.1051/shsconf/202420001005.

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Currently, the traditional hotel business model urgently needs to be transformed and upgraded. It should be combined with sustainable development strategies, integrate green development concepts, and create a hotel green management model based on sustainable development strategies. Meanwhile, scientifically improving the green management system of hotels cannot be achieved overnight. It requires the joint efforts of hotels and customers to fully implement the concept of green development. It can be said that implementing and improving the green management model of hotels, following the sustain

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POPSA, Roxana Elena. "CONCEPTUALIZING BUSINESS MODELS OF INTERNATIONAL HOTEL CHAINS." Revista Economica 73, no. 2 (2021): 89–97. http://dx.doi.org/10.56043/reveco-2021-0017.

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Globally, hotel chains are emerging as major players in the hotel industry, and their expansion policy includes along with the construction of new hotels, acquisitions, mergers, also business models based on management and franchise contracts. The paper investigates various aspects of the international hotel chains, such as the proportion of franchised hotels, those based on management contract and owned in North America and Europe, but also the proportion of franchised hotels by hotel chain. The aim is to provide an overview on the business models of international hotel chains.

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Lee, HyeRyeon, Tun-Min (Catherine) Jai, and Xu Li. "Guests’ perceptions of green hotel practices and management responses on TripAdvisor." Journal of Hospitality and Tourism Technology 7, no. 2 (2016): 182–99. http://dx.doi.org/10.1108/jhtt-10-2015-0038.

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Purpose The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach To examine hotel guests’ awareness of green practices through social media, this research investigated guests’ comments about green practices and management responses on TripAdvisor using content analysis. Findings The results indicated that most guests respond positively toward green practices when they can recognize them, e.g. reducing energy usage or w

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Meteab Al Matrood, Mejbel Isheer, Ali Haneen Qasim Hasan, and Habeeb Mraweh Naser Al-Yasir. "THE ROLE OF KNOWLEDGE MANAGEMENT IN THE DEVELOPMENT OF MARKETING MANAGEMENT." International Journal of Transformations in Business Management 12, no. 03 (2022): 55–68. http://dx.doi.org/10.37648/ijtbm.v12i03.003.

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The purpose of this study is to determine the relationship between knowledge management and an organization's marketing perspective and the growth of competitiveness in the service sector (Hotel) in 83 hotels in three Baghdad security districts, Iraq. The type of research is non-experimental, observational, cross-sectional, retrospective and descriptive. The Design is TransactionalCorrelational. Regarding Knowledge Management, 63.9% considered the perception level of the hotel company manager as high, followed by very high with 25.3% and 10.8% as low. Regarding Internal Marketing, 63.9% consid

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Pitt, Michael, Dominique Cannavina, Raha Sulaiman, Norhayati Mahyuddin, and Cenlang Wu. "Hotel maintenance management in Sanya, China." Journal of Facilities Management 14, no. 4 (2016): 304–14. http://dx.doi.org/10.1108/jfm-12-2015-0034.

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Purpose To optimize hotel maintenance works, planned and reactive techniques are required which efficiently and effectively engage with the commercial and regulatory requirements of hotel operators and maintenance managers. The purposes of this study are to identify the constraints and challenges of hotel maintenance from the viewpoints of key stakeholders and to determine the strategies and processes employed in maintenance to overcome them. Design/methodology/approach The study focuses on five and four star hotels in Sanya of the Hainan Province. Eight face-to-face interviews were conducted

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Kulak, Nataliia V. "COMPETITIVE ADVANTAGES OF MODERN FORMS OF MANAGEMENT BY A HOTEL BUSINESS." Management 28, no. 2 (2019): 108–18. http://dx.doi.org/10.30857/2415-3206.2018.2.9.

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Introduction and purpose of the study. Recently, the issue of increasing the efficiency of the functioning of hotel business establishments due to the application of competitive advantages becomes of paramount importance.It is well-known that in the conditions of an integrated approach to the creation and use of competitive advantages, an enterprise is able to prevail in the demand market. Practical experience of the domestic hotel industry shows that some forms of organization of hotel activities for the domestic hotel industry are new, which creates the need to explore the features of modern

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Pratiwi, Mutia Rizky, Fithri Selva Jumeilah, and Fathiyah Noprian. "Sistem Informasi Customer Relationship Management Pada Hotel Grand Malaka Ethical Palembang Berbasis Web." Journal of Information Technology Ampera 1, no. 2 (2020): 61–74. http://dx.doi.org/10.51519/journalita.volume1.isssue2.year2020.page61-74.

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Grand Malaka Ethical is a sharia hotel located in Palembang City with a three-star classification, located on Jalan Malaka II No.5. With the rapid development of technology today, many hotel booking applications that provide star-rated hotels with cheap and good prices make Hotel Grand Malaka must compete with other hotels in order not to be left behind. Grand Malaka Ethical Hotel still uses minimal applications and recently hotel visitors continue to decline. This study aims to create a web-based Customer Relationship Management Information System using the Prototype system development method

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Basera, Vitalis, and Judy Mwenje. "Stakeholders’ Awareness of Quality and Quality Management Systems in Zimbabwean Hotels." April 2021, Volume 10(2) (April 30, 2021): 682–97. http://dx.doi.org/10.46222/ajhtl.19770720-126.

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The aim of the study was to investigate the stakeholder’s awareness of quality and quality management systems (QMS) in the Zimbabwe hotel industry. This study sought to investigate the stakeholder’s awareness of quality and quality management systems (QMS) in the Zimbabwe hotel industry by (1) establishing the definition of quality, (2) exposing dimension of service quality, (3) identifying how customer satisfaction is measured and (4) identifying quality management systems and quality philosophy used in hotels. Appreciation of quality and QMS in the hotel industry can assist stakeholders to e

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Lubis, Yusniar, Siswa Panjang Hernosa, Sofiyan Sofiyan, Fajar Rezeki Ananda Lubis, Syaifuddin Syaifuddin, and Nasib Nasib. "The role of voluntary green behavior and green performance in promoting sustainability in the hospitality industry." International Journal of ADVANCED AND APPLIED SCIENCES 11, no. 10 (2024): 218–31. http://dx.doi.org/10.21833/ijaas.2024.10.024.

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This study aims to explore how green training, green commitment, and green information management affect green performance in 5-star hotels in Medan City, focusing specifically on voluntary green behavior. The study's participants included 331 employees from seven 5-star hotels in Medan City: JW Marriott Hotel, Aryaduta Hotel, Grand Mercure, Cambridge Hotel, Grand City Hall Medan, Hotel Danau Toba International, and Adimulia Hotel. Each of these hotels has been in operation for more than five years. Data was collected through a questionnaire and analyzed using structural equation modeling (SEM

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Shi, Zengye. "Study on Food Quality and Safety Management Based on Hotel Management." Acta Universitatis Cibiniensis. Series E: Food Technology 21, no. 2 (2017): 91–96. http://dx.doi.org/10.1515/aucft-2017-0019.

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AbstractIn recent years, with the frequent occurrence of food safety problems, people have begun to pay attention to food safety, especially the food safety of hotels. This paper proposed a Hazard Analysis and Critical Control Point (HACCP) management system to analyze food safety issues of hotels in order to improve the food quality and safety in hotel management. Through the practical application of the HACCP management system in the hotel catering industry, it was found that the amount of bacteria greatly reduced and the pass rate of tableware disinfection increased significantly in the hot

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Perez-Aranda, Javier, María Vallespín, and Sebastian Molinillo. "Hotels’ online reputation management: benefits perceived by managers." International Journal of Contemporary Hospitality Management 31, no. 2 (2019): 615–32. http://dx.doi.org/10.1108/ijchm-07-2017-0460.

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PurposeThis study aims to develop a measurement model to help hotels manage their reputation within the context of online reviews and ratings platforms and evaluate the impact of this reputation management on the benefits derived by the hotels, as perceived by their managers.Design/methodology/approachPartial least squares was used to assess the model and make a causal predictive analysis, using data from a survey of a random sample of 335 Spanish hotel managers and personnel involved in reputation management.FindingsThis study shows the operationalization of hotel reputation management as a s

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Dr., Naiman N. Mbise, and Jossum Mungure Mr. "Influence of Management Commitment in the Implementation of Hotel Environmental Management Practices and its Effect on Business Sustainability among Hotels in Tanzania." International Journal of Current Science Research and Review 06, no. 02 (2023): 1664–84. https://doi.org/10.5281/zenodo.7676299.

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<strong>ABSTRACT: </strong>This study aimed to assess the influence of management commitment in the implementation of hotel environmental management practices and its effect on business sustainability among hotels in Tanzania. Studies have shown that management commitment plays a significant role in the implementation of hotel Environmental Management Practices (EMPs). Based on that argument, two hypotheses were formulated as follows; Firstly, Management commitment influences the implementation of environmental management practices. Secondly, Implementation of environment practices have effect

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Megasari, Cesaria, and Azzachra Fitri Afianti. "THE ROLE OF HUMAN RESOURCE DEVELOPMENT THROUGH TRAINING AND DEVELOPMENT IN SUPPORTING HOTEL MANAGEMENT (CASE STUDY OF THE GRAND ROYAL HOTEL PANGHEGAR BANDUNG)." Jurnal Manajemen Pelayanan Hotel 6, no. 2 (2022): 334. http://dx.doi.org/10.37484/jmph.060204.

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Development in human resources cannot be separated from standardization for hotels, this is due to the determination of hotel star ratings or hotel standards which will cover three aspects: product, service, and management. In terms of management to ensure service delivery, one of the indicators is human resources. For hotels, this competency will certainly be very important, especially for five-star hotels, the competence itself is basically part of the concept in human resource development efforts. The development of good human resources will also of course go through several strategic steps

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Lu, Jinwen. "Analysis of the Path to Improving the Integration and Allocation Efficiency of Hotel Supply Chain Resources." Advances in Economics, Management and Political Sciences 147, no. 1 (2025): 69–73. https://doi.org/10.54254/2754-1169/2024.ga19121.

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In today's highly competitive market environment, the rapid development of information technology and the rising expectations of customers are profoundly affecting all walks of life, especially the hotel management industry. Competition between hotels has largely transformed into competition between supply chains. However, there are many challenges and problems in hotel supply chain management. Improving the resource integration capability and allocation efficiency of the hotel supply chain becomes a key issue that hotel companies need to sort out urgently. The main purpose of this paper is to

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Mujib, Abdul. "Sharia Hotel Marketing Management: Case Study at Sofyan Grand Kalimas Hotel and Namira Hotel in Surabaya, East Java, Indonesia." Asian Journal of Advanced Research and Reports 17, no. 12 (2023): 102–7. http://dx.doi.org/10.9734/ajarr/2023/v17i12589.

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Currently, the halal tourism business through sharia hotels is increasingly vibrant in the era of globalization in line with the large demand for domestic and foreign halal tourism markets. Islamic marketing is an important part in developing the halal industry in the hotel sector, in addition to sharia compliance in sharia hotels. The purpose of this research is to analyze sharia hotel marketing management: case studies at the Sofyan Grand Kalimas Hotel and Namira Hotel in Surabaya, East Java, Indonesia. This research uses a case study approach with a descriptive qualitative research type. Th

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Jiang, Haitao. "Research on Optimization Strategies for Green Tourism Hotel Management from the Perspective of Low-Carbon Economy." GBP Proceedings Series 3 (March 15, 2025): 130–37. https://doi.org/10.70088/7mjxjx59.

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With the global promotion of the low-carbon economy concept, green tourism hotels, as a new hotel management model, are receiving increasing attention from both consumers and the industry. The low-carbon economy advocates for the reduction of greenhouse gas emissions, improved energy efficiency, and the promotion of sustainable development. Against this backdrop, green tourism hotels aim to achieve a win-win situation for ecological protection and economic benefits by optimizing management, innovating services, and applying green technologies. This paper explores optimization strategies for gr

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Mariska, Mita, Yuke Ardhiati, and Yusuf Affendi Djalari. "HOTEL UNIK BERKRITERIA KHUSUS STUDI KASUS HOTEL AMANJIWO." Jurnal Dimensi Seni Rupa dan Desain 11, no. 1 (2014): 101–16. http://dx.doi.org/10.25105/dim.v11i1.427.

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AbstractThe ever-increasing level of competition in the hospitality world of has given birth to a new type of hotel, one that cannot be simply classified using the exiting star rating system. Such hotels are not considered as facilitating as most hotels, but they are designed neatly, each with a theme that correspondens to the local genius. These hotel are often called " themed hotels'. One such hotel is the Amnjiwo Hotel, which incopporates the design of the Borobudur Temple Abstrak semakin tingginya persaingan di dunia perhotelan telah melahirkan suatu jenis hotel baru yang tidak dapat dimas

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Yudianto, Firman, Teguh Herlambang, Mohamad Yusak Anshori, Mukhtar Adinugroho, and Afib Rulyansah. "Sosialisasi Perhitungan Numerik Terkait Forecasting Pengunjung Hotel (Studi di Hotel Primebiz Surabaya)." Indonesia Berdaya 4, no. 3 (2023): 989–96. http://dx.doi.org/10.47679/ib.2023511.

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The huge increase in the number of hotels has led to stiff competition. In the past, competition generally emphasized the quality of hotel services and facilities, but now it is also necessary to improve the ability to manage hotels efficiently. The Covid pandemic has forced hotel management to think and work hard to increase revenue and reduce costs without reducing the quality of service to guests who stay overnight. Hotels that are managed efficiently will be able to win the competition. Therefore, making forecast models and accurate estimates will help hotel managers manage hotels effectiv

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Wildan, Muhammad, and Safitri Juanita. "Implementasi Electronic Customer Relationship Management pada Aplikasi Layanan Pelanggan Hotel." Infotekmesin 13, no. 1 (2022): 144–50. http://dx.doi.org/10.35970/infotekmesin.v13i1.1045.

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The interest of hotel visitors has decreased since the Covid-19 pandemic. So it is recommended that hotels implement Customer Relationship Management (CRM) which has three stages: getting new customers (Acquire), improving customer relationships (Enhance), and retaining customers (Retain). However, hotels currently do not have practical service applications that help to maintain the relationship between hotel management and consumers, so it requires research that implements E-CRM by designing a prototype of web-based Hotel customer service applications. This study aims to standardize hotel cus

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SRIVASTAVA, Sanjiv Kumar, Bibhas CHANDRA, and Anand Prasad SINHA. "Effectiveness of Knowledge Management on Customer Relationship Management in Hotel Business Performance." Journal of Environmental Management and Tourism 9, no. 6 (2019): 1277. http://dx.doi.org/10.14505//jemt.9.6(30).17.

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Knowledge Management (KM) and Customer Relationship Management (CRM) have become indispensable strategic tool for the Hotel sector to gain competitive edge in the marketing environment. Hotels sustain and survive by exploiting customer knowledge for creating relationship to improve customer satisfaction, loyalty and thus, leading to better business performance. Hotel industries heavily rely on effective relationship management and CRM essentially depends upon effective and efficient utilization of knowledge resource. Therefore, effectiveness of customer relationship management depends upon eff

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S., Priyadharshini, and Catherine Joy R. "Design and Implementation of an Automated Hotel Management System." International Journal of Engineering and Advanced Technology (IJEAT) 10, no. 5 (2021): 37–42. https://doi.org/10.35940/ijeat.E2569.0610521.

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The aim of an automated hotel management system is to handle all aspects of the hotel's information and booking system. This application attempted to cover all operations that occur in residential hotels. It is all identified, from employee management to booking, floors, offices, and room type management, among other things. We sought to demonstrate how data/information is processed in hotels in our project, automated Hotel Management System. The hotel management overview was achieved by splitting the project into different modules. Customers are offered various facilities such as check-in

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Zhukov, V. A., and A. D. Chudnovskii. "Formation of the hotel business model based on the network management form." Vestnik Universiteta, no. 3 (April 12, 2019): 54–60. http://dx.doi.org/10.26425/1816-4277-2019-3-54-60.

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The competitive advantages, acquired by hotels using the network form of business organization, have been highlighted. Based on the analysis of the diverse opinions of specialists, the concept of a «hotel chain» has been clarified. Тhe difference between the concepts of «hotel chain» and «hotel brand» has been shown. The features of the formation of hotel chains in Russia have been emphasized. A management contract and its components, that require agreement between the hotel operator and the owner of an independent hotel, have been considered. The prospectivity for an independent hotel to conc

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Weon, Jong-Ha, and Jung-Dae Goo. "Impact of Members’ Perception of ESG Management on Organizational Citizenship Behavior and Management Performance." Korean Academy Of International Commerce 40, no. 1 (2025): 257–74. https://doi.org/10.18104/kalc.2025.40.1.257.

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Purpose: This study developed the relationship between Environmental, Social, and Governance (ESG) management awareness, organizational citizenship behavior, and management performance. Research design, data, and methodology: Hotels in Gyeongju, one of Korea’s representative tourist destinations, were selected for empirical analysis to verify the hypotheses. Confirmatory factor analysis was conducted to secure the validity of the measurement model, and the fit of the measurement model was secured to determine the convergent and discriminant validity. Results: The ESG management awareness of ho

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Yu, Tong. "A Strategy Research on Building Green Hotels under the Background of Low-Carbon Economy." Advanced Materials Research 1010-1012 (August 2014): 2019–24. http://dx.doi.org/10.4028/www.scientific.net/amr.1010-1012.2019.

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Under the historical background of global low-carbon economy, the ideology of green hotel management arises and green hotel becomes the inexorable trend of hotel industry. Through field investigation and literature analysis, this paper found the problems existing in the China green hotel.Such as,the construction and transformation cost of green hotel is higher;Our country’s hotel industries is lack experience in green hotel management; the consumption idea and patterns of Chinese people need to change.Finally, the study put forward the strategy of the create green hotel. The newly-built hotels

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Pandyak, Igor. "Competitiveness of hotel businesses: resources, risks, strategy of management." Visnyk of the Lviv University. Series Geography, no. 52 (June 27, 2018): 222–31. http://dx.doi.org/10.30970/vgg.2018.52.10188.

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The methodological bases of hotel business competitiveness management were analysed. The semantics of the concepts of “competitiveness” and “competitive advantages” were specified. The classification of competitiveness for the hotel business was outlined. The basic resources of competitiveness of hotel enterprises such as corporate style, quality of service, location, material and technical base, price were analysed. The emphasis was on the importance of the firm's style in competitiveness, on the need for a creative approach in its formation and implementation. The connection between the bran

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Cheong, Fan, and Young-Hee Lee. "Developing an Environmental Management System for Evaluating Green Casino Hotels." Sustainability 13, no. 14 (2021): 7825. http://dx.doi.org/10.3390/su13147825.

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In the field of tourism, casino hotels consume considerable energy and water resources. They differ from general hotels due to their specific features; consequently, the environmental practices of casino hotels differ from those of general hotels. Thus, the application of a general hotel’s environmental management system (EMS) to a casino hotel is not suitable. To this end, in this study we developed an EMS for green casino hotels in Macau. We selected the casino hotel EMS indicators from ISO 14000 and nine representative green hotel evaluation systems. We additionally employed the Delphi meth

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Chauhan, Abhishek, Ankit Shukla, and Pradeep Negi. "SAFETY AND SECURITY MEASURES ADOPTED BY THE HOTELS AND THEIR IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT." International Journal of Research -GRANTHAALAYAH 6, no. 1 (2018): 118–25. http://dx.doi.org/10.29121/granthaalayah.v6.i1.2018.1600.

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Hotel can be defined as “Home away from home” for the guests who come to the hotel as they receive homely environment and services in the hotel. The guests who come to the hotels come with an understanding that they and their belongings would be safe and secured in the hotel during their occupancy in the hotel. The safety and security aspects play a very vital role in hospitality industry as this industry is dependent largely on the customer relationship with the hotel. If the guest encounters any security issue during their stay in the hotel, it leads to dissatisfaction of the guests resultin

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Abhishek, Chauhan, Shukla Ankit, and Negi Pradeep. "SAFETY AND SECURITY MEASURES ADOPTED BY THE HOTELS AND THEIR IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT." International Journal of Research - Granthaalayah 6, no. 1 (2018): 118–25. https://doi.org/10.5281/zenodo.1162714.

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Hotel can be defined as “Home away from home” for the guests who come to the hotel as they receive homely environment and services in the hotel. The guests who come to the hotels come with an understanding that they and their belongings would be safe and secured in the hotel during their occupancy in the hotel. The safety and security aspects play a very vital role in hospitality industry as this industry is dependent largely on the customer relationship with the hotel. If the guest encounters any security issue during their stay in the hotel, it leads to dissatisfaction of the gue

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Li, Yuchuan, and Gefei Wang. "Research on the Organizational Management Problems and Development Suggestions of Marriott Hotels in the Context of COVID-19." BCP Business & Management 34 (December 14, 2022): 1065–70. http://dx.doi.org/10.54691/bcpbm.v34i.3141.

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The arrival of COVID-19 in 2020 has hit almost all industries worldwide, especially the tertiary industry and service sectors. During COVID-19, the tourism and hotel industry, as the major industries in the tertiary industry, also suffered from the dilemma of unsustainable operation and difficult income generation. The operation and management of the hotel industry are facing huge challenges. This article aims to introduce the market background of China's hotel industry and the current business operation of Marriott Hotels in China. To understand the countermeasures for the operation and manag

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Koval, R., and S. Yemelianenko. "FIRE RISK RESEARCH AND MANAGEMENT OF HOTELS." Znanstvena misel journal, no. 89 (April 23, 2024): 53–56. https://doi.org/10.5281/zenodo.11049550.

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This article focuses on the research of fire risks in hotels. Various aspects of hotel fire safety were analyzed, including the identification of potential threats, the causes of fires and the development of strategies for their prevention and minimization. These research are aimed at improving fire safety, protecting hotel staff and guests. Although no hotel can guarantee the absence of fire risk, an effective risk assessment system allows identifying potential threats and taking measures to reduce them to a minimum.

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Wang, Kexin. "Research on the Employee’s Incentive Mechanism Construction on Economic Hotel Management." Journal of Education, Humanities and Social Sciences 13 (May 11, 2023): 388–98. http://dx.doi.org/10.54097/ehss.v13i.8188.

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The tourism industry has entered the stage of popular development worldwide. At the same time, business activities in various industries are becoming increasingly frequent. As a new type of hotel, the economic hotel provides good facilities and services for guests while charging relatively low prices. Although the current economic hotel has a good development space, its human resource management still exposes many problems, such as the lack of a performance evaluation system, poor salaries and treatment of employees, and unqualified employee training. These problems have hindered the good deve

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Hongjie, Miao, and Embun Suryani. "Exploring the Hotel Management Systems in China: A Systematic Literature Review." Asian Journal of Applied Business and Management 4, no. 1 (2025): 389–404. https://doi.org/10.55927/ajabm.v4i1.93.

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This paper examines the advancement of hotel management systems in China, propelled by technical innovations, sustainability efforts, and changing consumer demands. The researcher intends to investigate the effect of digital technology on operational efficiency and visitor satisfaction in hotel management as well as to investigate the relationship between staff well-being and hotel service quality. Employing a systematic literature review methodology, this study examines 101 peer-reviewed articles from 2020 to 2024, predominantly sourced from Scopus, concentrating on hotel management systems,

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N'guessan, Eclair-Sales YAO, and Pulcherie TAPE Sophie. "Strategies for the Sustainable Management of Solid Waste from Sinfra's Urban Hotel Establishments." International Journal of Innovative Research in Multidisciplinary Education 03, no. 08 (2024): 1311–19. https://doi.org/10.5281/zenodo.13291605.

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Located in the Marahoué region in the central-west of Côte d'Ivoire, the town of Sinfra is a victim of inappropriate hotel waste management. This poor management of solid waste from hotel establishments has repercussions on the environment of this urban area, which is exposed to an abundance of rainfall. The aim of this study is to propose actions and strategies to mitigate the impact of poor hotel waste management. The methodology used is based on documentary research and field surveys supported by semi-directive interviews, questionnaires and direct observation.Systematic random

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Friesatama, Okky, I. Ketut Budarma, Ida Ayu Kade Werdika Damayanti, Ni Wayan Wahyu Astuti, and Ni Putu Lianda Ayu Puspita. "Implementing Strategic Management in Crisis Situations at Luxury Hotel Chain." International Journal of Glocal Tourism 3, no. 2 (2022): 111–20. http://dx.doi.org/10.58982/injogt.v3i2.211.

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Purpose: This paper aims to describe the fact that how a crisis is managed by implementing the right strategic management in the luxury hotel chain. Research methods: The author in this qualitative method conducted interviews with executive members, owner representatives, and heads of departments who are in the organizational structure of crisis management at the hotel. Findings: The hotel chain head office is very concerned about the credibility aspect of its product; scattered hotels are required to follow all standard operating procedures in overcoming crisis situations. The hea

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Pervaiz, Rabia, Bushra Pervaiz, and Muhammad Qasim Manzoor. "Impact of Green Human Resource Management on Eco-Friendly Behavior, Organizational Commitment, and Environmental Performance of Hotel Employees in Pakistan." Academic Journal of Social Sciences (AJSS ) 6, no. 4 (2022): 036–53. http://dx.doi.org/10.54692/ajss.2022.06041794.

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The Green Human Resource Management has least been explored especially in the context of Pakistan’s hotel industry. The instant research explored the relationship of Green Human Resource Management with employees’ commitment, employees’ eco-friendly behavior and overall organizational performance for Pakistan’s hotel industry. The hotels situated in Lahore were systematically selected and data was collected on structured questionnaire from top, middle and lower management of these hotels. Data was analyzed by employing Partial Least Squares Structural Equation Modeling (PLS-SEM). The results s

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Lvov, Anatoly, and Raija Komppula. "The essence of the hotel room in the hotel business – the hotel managers’ perspective." European Journal of Tourism Research 36 (November 1, 2023): 3609. http://dx.doi.org/10.54055/ejtr.v36i.3158.

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The objective of this study is to gain a better understanding of how hotel management perceives the role of the hotel room from the customers’ perspective and what role the room plays as regards the hotel management business. Previous research has focused on the hotel’s location, the attributes of the hotel and the room, revenue management, pricing, hotel guest experiences, and customer satisfaction. In this study, 19 managers operating in Finland were interviewed: ten hotel managers from 4-5-star hotels and nine from 2-3-star hotels. An inductive approach to the data analysis was adapted and

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Hodari, Demian, Panna Judit Balla, and Ramya Rajajagadeesan Aroul. "The Matter of Encumbrance: How Management Structure Affects Hotel Value." Cornell Hospitality Quarterly 58, no. 3 (2017): 293–311. http://dx.doi.org/10.1177/1938965516686116.

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Hotel owners have two fundamental concerns: the financial operating performance of their asset and its selling price. While they often contract a hotel management company to operate the hotel through a lease or management agreement, common industry perception holds that such encumbrance decreases the sales price of hotel real estate assets. This implies that owners who outsource the hotel’s management may be sacrificing a greater selling price in exchange for improved operating results. While this is a critical issue for investors given that a their returns are largely dependent on an asset’s

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Kim, Hyun Jeong, Jeongdoo Park, and Ji Wen. "General managers’ environmental commitment and environmental involvement of lodging companies." International Journal of Contemporary Hospitality Management 27, no. 7 (2015): 1499–519. http://dx.doi.org/10.1108/ijchm-01-2014-0011.

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Purpose – The purpose of this paper is to test links from hotel general managers’ (GMs’) environmental commitment to hotel companies’ environmental management capabilities and then to hotel companies’ involvement in environmental practices. The secondary goal of this study is to identify the common, critical environmental management capabilities in the lodging business context. Design/methodology/approach – In total, 172 GMs, working for hotels affiliated with two state lodging associations located in the northwest region of the USA, participated in this study. GMs’ responses were gathered via

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Aldebi, Hameed, Nafez Nimer Hassan Ali, and Sadik Hussein Abdulhassan. "Evaluating the Dimensions of Service Levels in Chain Hotels: From the Perspective of Top and Middle Managements (An Empirical Study in Jordan)." International Journal of Economics and Finance 9, no. 12 (2017): 32. http://dx.doi.org/10.5539/ijef.v9n12p32.

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The current study aimed at measuring the top and middle managements’ perceptions about the dimensions of the hotel service levels in ten chain hotels in Amman /Jordan. It also aimed to identify their characteristics, problems and challenges. The study’s sample consisted of ten chain hotels in Amman .Questioners distributed in (10) hotels to one hundred persons top and middle management, but just (65) questionnaires retrieved were valid to statistical analysis. The questionnaire covered four areas. The first area is represented in the core services of the hotel. As for the second, it is concern

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Tarigan, Zeplin Jiwa Husada, Fransisca Andreani, and Sautma Ronni Basana. "The effect of supply chain integration on hotel performance through green supply chain management." Management Science Letters 11, no. 8 (2021): 2175–84. http://dx.doi.org/10.5267/j.msl.2021.5.002.

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Internal and external integration in hotel industries is essential to improve Green Supply Chain Management (GSCM) to maintain hotel performance and sustainability. This research is to examine the impact of internal and external integration on GSCM and hotel performance. It is quantitative research with judgmental sampling. Questionnaires were distributed to 72 hotel employees from 62 hotels of three-star hotels and above, who understand GSCM and hotel performance in East Java. But 66 questionnaires were returned, and only 62 questionnaires were valid for data analysis. Structural Equation Mod

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Anita, Tiurida Lily, and Aditya Pratomo. "Food safety management and food quality in hospitality industry during covid-19 pandemic." Uncertain Supply Chain Management 9, no. 3 (2021): 681–86. http://dx.doi.org/10.5267/j.uscm.2021.5.001.

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During the pandemic, many hotels have lost their source of income. The sources of hotel revenue that usually come from the sales of rooms, food and beverages, or other services have suddenly disrupted. This study was conducted to examine whether the food quality and food safety that are implemented in hotels during the social distancing period can increase customer satisfaction and increase revenue from food products made in hotels. This research was conducted by conducting observations and case studies at a hotel in Jakarta. Population and samples were taken from guests who came and bought fo

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