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Dissertations / Theses on the topic 'Hotel performance'
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Kim, Sun-Hwa. "An investigation into hotel employees' perception of green practices." Master's thesis, Orlando, Fla. : University of Central Florida, 2009. http://purl.fcla.edu/fcla/etd/CFE0002908.
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Yamamura, Takaharu. "Performance characteristics of the hotel industry." Thesis, Massachusetts Institute of Technology, 1990. http://hdl.handle.net/1721.1/70627.
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Xie, Lijia. "LEVERAGING HOTEL PERFORMANCE BY CONSUMER REVIEWS." Diss., Temple University Libraries, 2013. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/216584.
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Tourism and SportPh.D.
This study quantifies the business value of consumer reviews and discusses its wider implications to hotel performance, specifically to delineate the unique effects of the User-Generated Content (UGC) components on room sales. In contrast to earlier studies that take consumer reviews as an exogenous factor, this study finds empirical evidence that consumer reviews both influence and are influenced by room sales through a dynamic framework. In consideration of the endogeneity in consumer reviews, this study uses a dynamic generalized method of moments (GMM) model to address the reviews/sales relation and illustrates why other commonly used estimation that ignore the dynamic relationship between current reviews and room sales may be biased. A longitudinal panel-data sample of 56,284 hotel reviews on a daily basis, along with quarterly hotel performance over a ten-quarter observation window, is used for the empirical modeling. This study finds that room sales are significantly influenced by the review volume, suggesting the importance of awareness effect. Specifically, a 1% increase in the average quarterly number of reviews received would result in a 0.10 units increase in the average revenue per available room. Compared to paid or owned traditional marketing channels, the earned consumer reviews' business value can be justified by the marginal costs of producing extra copies of reviews by consumers and providing social media service by hotel managers. Nevertheless, this study shows that the rating of consumer reviews and its variation does not have effect on hotel room sales after accounting for the endogeneity, indicating that online reviews have little persuasion effect on consumer purchase decisions. Thus, this study considers the awareness effect of Word-of-Mouth (WOM) as the primary effect in the dynamic mechanism between consumer reviews and room sales. From the theoretical perspective, this study represents a comprehensive understanding of consumer reviews by integrating both awareness and persuasion effects. By identifying strategically important review components and their effects, the study adds to the prior literature by providing a positive reconciliation of the mixed findings about the effect of consumer reviews. From the managerial perspective, the awareness effect of consumer reviews suggests that businesses should embrace and facilitate WOM activities. However, consumers are not influenced by the persuasion effect of online WOM, thus presenting a challenge to businesses that try to influence sales through "planting" positive product reviews. Hotel managers shall therefore focus more on the mechanisms that facilitate dispersion of underlying word-of- mouth exchange rather than try to influence online ratings. From the methodology perspective, this study contributes to the hospitality literature by providing econometric justifications for the use of dynamic panel data estimation, discussing the conditions under which it improves inference beyond the traditional pooled OLS and traditional fixed- effects estimates. This study shows that dynamic effect is likely to be particularly important in hospitality research since much of our research seeks to determine the effect of different stimulating variables (e.g., consumer reviews, pricing strategy, customer relationship management, etc.) on hotel performance, an aspect of research that is particularly susceptible to biases that may arise by ignoring the effect of historical performance on current stimulating variables. The empirical attempt initiated in this study welcomes replications of future research.
Temple University--Theses
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LaFleur, Tobias C. (Tobias Christopher). "Improving the Quality of Hotel Banquet Staff Performance: a Case Study in Organizational Behavior Management." Thesis, University of North Texas, 1994. https://digital.library.unt.edu/ark:/67531/metadc500375/.
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The banquet staff at a north Texas hotel were responsible for setting up 11 different functions (e.g., buffet dinners) for conferences and meetings. The functions were often set up late and items were often omitted. An analysis suggested that performance problems were the result of weak antecedents, inefficient work procedures, inadequate training and a lack of motivating consequences. An intervention consisting of task checklists, feedback, goal setting, monetary bonuses, training and job aids was designed to enhance the accuracy and timeliness of function setups. Performance increased from an average of 68.8% on the quality measure (accuracy plus timeliness) in baseline, to 99.7% during the intervention phase. Performance decreased to 82.3% during a follow-up phase in which parts of the intervention were discontinued by hotel management. Performance increased to 99.3% with the reintroduction of the intervention phase.
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Donato, Robert A. "Global Mindset Strategies for Increasing Hotels' Performance." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6783.
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Between 2010 and 2014 there was a 25% increase in international visitors to the United States, which signifies an opportunity for leaders and managers with a global mindset to take advantage of the opportunities derived from globalization to increase competitive advantage. However, some organizations have not prepared executives and managers to operate in a global environment, which can lead to business failure. The purpose of this multicase study was to gain an understanding of what global mindset strategies hotel executives developed to increase competitive advantage. The target population consisted of the general managers, directors of sales, and directors of catering from 3 full-service hotels at two international airports in the United States who have developed and deployed successful strategies reflecting a global mindset. Porter's 5 forces model served as the conceptual framework for this study. Data sources for this study included semistructured interviews, company websites, advertisements, franchise disclosure documents, and observations. Based on coding interview transcripts, creating mind maps using software, and methodological triangulation of the data, 3 themes emerged: leverage brand resources, personalize services, and leverage staff diversity for service delivery. The implications of this study for positive social change include the potential to create a multiplier effect starting with increased staffing due to increased business volume and profits. The potential increase in competitive advantage may also help hotels prosper and help to ensure funds are available for the hotels to remain contributing businesses for local communities' tax revenues to benefit citizens.
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Wan, Chun-wah, and 尹振華. "Evaluate hotel energy performance using data envelopment analysis." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B48543640.
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There are many factors affecting the hotel energy consumption, such as hotel classifications, floor area, numbers of guest rooms, nos. of room guests, mix of guest segments, level of occupancy (guest nights), scale of meeting facilities, laundry, retails operations, building features, facilities features, fuel mix, year of construction, year of retrofit, numbers of staff, weather conditions, management arrangement, etc.
In Hong Kong and Singapore, the traditional method of benchmarking by Energy Use Index (EUI) per particular factor however was not able to effectively analyze such multiple inputs and multiple outputs environment.
From the previous research papers, the Data Envelopment Analysis (DEA) was applied for the hotel management study in other countries recently, such as Portugal, Africa, Italy, Taiwan and Korean. Recently, the application of DEA to building energy analysis was only limited to residential buildings in US, government buildings in Taiwan, and hotel buildings in Turkey.
The study provides a simple and basic DEA model (CCR-I CRS) for the evaluation of hotel energy consumption analysis of a sample hotel in Hong Kong for the tourism /hospitality industry. The DEA model was established with multiple input variables (electricity, Towngas, water, outdoor temperature and relative humidity) and multiple output variables (numbers of room nights, numbers of room guests, and numbers of food & beverage cover). The models successfully identifies the relative efficiencies of efficient decision-making units (DMUs) and inefficient DMUs, therefore the potential of saving areas are shown for further improvement action by hotel management strategic planning. Benchmarks are provided for improving the operations of poor-performing DMUs – months and F&B outlets respectively. Several interesting and useful managerial insights and implications from the study are discussed. Peer groups and slacks were identified among the efficient operations for the inefficient DMUs to adjust themselves in order to reach the efficient frontier.
The study suggests a framework which enables the hotel management to develop a strategic action plan with energy conservation measures in different priorities. At the end, the hotel will be able to deliver a high degree of guest service standard and at the same time to preserve the environment by reducing the energy consumption.
It is concluded that my area of study is a fit to “the gap”. The end results will form the extension of overseas researches and the foundation of the local researches in this knowledge area.published_or_final_version
Environmental Management
Master
Master of Science in Environmental Management
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Barbosa-McCoy, Vanessa Lizzette. "Hotel Managers' Motivational Strategies for Enhancing Employee Performance." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2064.
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More than 600,000 employees depart the hospitality industry for a variety of reasons such as lack of motivational strategies (MS) of hotel general managers (GMs). The purpose of this multiple case study using census sampling was to explore what MS hotel GMs used to enhance employee performance. The 3 GMs of 3 full-service branded hotels with a guest capacity of 160-699 were randomly selected in South Florida. Data were collected from face-to-face interviews with the hotel GMs, employee performance evaluations, and results of guest and employee satisfaction surveys from the hotel GMs. Data analysis involved methodological triangulation to determine how motivation was captured and measured using interpreted data, verification through the member-checking process, and coding techniques such as mind mapping to identify reoccurring codes and categories. Through thematic analysis, 4 major themes emerged: workplace motivation, job satisfaction, positive performance, and social expectation. Findings from the 4 themes revealed that recognition and guest satisfaction unveiled a positive effect on employee performances and that motivation through community engagement gave employees reasons to perform well. The effectiveness of MS on employee performance was conceptualized by the expectancy theory to determine motivational triggers and the behavior engineering model to determine which MS led to improved performance. Social implications include encouraging hotel GMs to adjust and develop motivational strategies that engage employees to improve the employee-customer relationship and to increase community involvement which may promote positive social change.
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Davidson, Michael Cameron Gordon, and M. Davidson@mailbox gu edu au. "Organisational climate and its influence upon performance: A study of Australian hotels in South East Queensland." Griffith University. School of Marketing and Management, 2000. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20030102.103647.
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This study gathered data from 14 four to five-star hotels in South-East Queensland, Australia, in an attempt to examine the nature and degree of influence organisational climate has upon the performance of hotels. Employee perception of customer satisfaction was studied both as an index of performance and as an intervening variable between organisational climate and financial performance as indexed by revenue per available room (REVPAR). The data provided a description of a young, relatively gender balanced, well educated and trained work force which received relatively low levels of financial remuneration and displayed very high levels of turnover. A new instrument was used to measure the dimensions of organisational climate across the hotels. This instrument represented a modification of that presented by Ryder and Southey (1990), which itself was a modification of the 145 item psychological climate questionnaire of Jones and James (1979). The instrument represented a subset of 70 items of the Ryder and Southey instrument. Responses to all items within the instrument were on a 7 point anchored scale. Principal components analysis (PCA) produced results consistent with earlier versions of the instrument, which had been reported elsewhere. This analysis described organisational climate within the sample to be composed of 7 underlying dimensions; Leader facilitation and support, Professional and organisational esprit, Conflict and ambiguity, Regulations, organisation and pressure, Job variety, challenge and autonomy, Workgroup co-operation, friendliness and warmth, and Job standards. These dimensions were judged to be consistent with those reported earlier by Jones and James, and by Ryder and Southey. Poor support was found for the first structural model that proposed that employee demographic variables would affect organisational climate and that organisational climate would affect customer satisfaction (although the latter link was quite strong). The most important finding of the study was the support for a second structural model when it was found that variation in the 7 dimensions of organisational climate accounted for 30% of the variation in Employee Perception of Customer Satisfaction. Furthermore, that Employee Perception of Customer Satisfaction accounted for 23% of the variation in REVPAR between the hotels. Possible extensions of this study using direct measures of customer satisfaction and expanding it to include hotels of different star ratings are discussed.
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Cibulková, Michaela. "The Hotel Pricing Strategy." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-191690.
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The main purpose of this thesis is an analysis of pricing strategy of Hotel Imperial and its evaluation, which should results in proposal of changes leading to increase of effectivity and hotel's income. The diploma thesis is divided into four main parts. The first two chapters are devoted to a theoretical description of pricing strategy and distribution channels used in hotel business. The third part is focused on the analysis of hotel itself and its pricing strategy. The final chapter summarises the results and contains the proposal how to improve the pricing strategy based on the results of the previous analysis.
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Li, Yi-Min. "A service quality performance evaluation model for hotel service." Thesis, University of the West of Scotland, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283048.
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Peixoto, Adriano de Lemos Alves. "Management practices, productivity and performance in the hotel industry." Thesis, University of Sheffield, 2008. http://etheses.whiterose.ac.uk/14512/.
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The research reported in this thesis investigates the impact of the effective use of management practices on performance and productivity in the hotel industry, a low skilled, labour intensive service activity, with an especial attention been paid to Human Resources practices. This research was motivated by a need to understand how service sector activities are organised for high-performance, acknowledging its importance to the economy in terms of number of employees and contribution to the GDP. This research stands in the confluence of two distinctive but complementary research traditions: one arising from HRM and the other from productivity studies.
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Lee, Seonah. "Study of demand models and price optimization performance." Diss., Georgia Institute of Technology, 2011. http://hdl.handle.net/1853/42914.
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Accurately representing the price-demand relationship is critical for the success of a price optimization system. This research first uses booking data from 28 U.S. hotels to investigate the validity of two key assumptions in hotel revenue management. The assumptions are: 1) customers who book later are willing to pay higher rates than customers who book earlier; and, 2) demand is stronger during the week than on the weekend. Empirical results based on an analysis of booking curves, average paid rates, and occupancy rates for group, restricted retail, unrestricted retail, and negotiated demand segments challenge the validity of these assumptions. The combination of lower utilization rates and greater product differentiation suggests that hotels should apply different approaches than simply matching competitor rates to avoid losing market share. On days when inventory is near capacity, traditional yield management tactics deliver tremendous value, but these should be augmented by incorporating price response of demand and competition effects. On days when demand is soft and occupancy is projected to be low, price and competition based strategies should dominate.
The hotel price optimization problem with linear demand model is a quadratic programming problem with prices of products that utilize multiple staynight rooms as the decision variable. The optimal solution of the hotel price optimization problems has unique properties that enables us to develop an alternative optimization algorithm that does not require solving quadratic optimization problem. Using the well known least norm problem as a subroutine, the optimization problem can be solved as finding a minimum distance between a polyhedron defined by non-negative demand and capacity constraints. This algorithm is efficient when only a few of the staynights are highly constrained.
In practice, the choice of a demand model is largely driven by the ease of estimation and model fit statistics such as R2 and mean absolute percentage error (MAPE). These metrics provide measures of statistical validity of the model, however, they do not measure how well the price optimization will perform which is the ultimate interest of the practitioners. In order to measure the impact of demand models on price optimization performance, we first investigate the goodness of fit of linear demand models with different driver variables using actual data from 23 U.S. hotels representing multiple brands and location types. We find that hotels within the same location types (such as urban, suburban, airport) share similar driver variables. Airport and
suburban hotels have simpler model specifications with less drivers compared to the urban hotels. The airport hotel demand models are different from other location hotels in that the airport hotel demand level does not differ by day of week. We then measure the impact of demand model misrepresentation on the performance of price optimization through simulation experiments, which are performed for different levels of demand and forecast accuracy to represent various market environments that hotels operate in. We find that using models with missing driver variables can reduce the potential revenue by 13%∼53% and using the wrong functional form
5%∼43% under our simulation environment. The findings from our research imply that correctly representing the demand model in price optimization is crucial to its success. In order for hotels to realize the maximum potential revenue through pricing, efforts should be focused on identifying the major driver variables influencing demand including the ones that we found to be significant.
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Sims, Melissa Bradberry. "Employee Satisfaction and Performance: A Study of the RC Hotel Company Kitchen Environment." ScholarWorks@UNO, 2004. http://louisdl.louislibraries.org/u?/NOD,177.
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Thesis (M.S.)--University of New Orleans, 2004.Title from electronic submission form. "A thesis ... in partial fulfillment of the requirements for the degree of Masters of Science in Hospitality and Tourism Management"--Thesis t.p. Vita. Includes bibliographical references.
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Barreda, Davila Albert. "Website Interactivity as a Branding Tool for Hotel Websites." Doctoral diss., University of Central Florida, 2014. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/6245.
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The dissertation explored the relationships among Website interactivity, brand knowledge, consumer-based brand equity and behavioral intentions in the context of hotel Websites. Based on an in-depth literature review, a theory-driven model was proposed and ten hypotheses were developed. The dissertation employed an empirical study based on a survey design, and collected data via a marketing company. Respondents who booked a hotel room online using hotel branded Websites in the last 12 months were approached to complete the online questionnaire. Four hundred ninety six (496) respondents completed the online questionnaire by answering to questions related to their last hotel booking experience.
Analysis was conducted in two phases: (1) Confirmatory Factor Analysis (CFA) and (2) Structural Equation Modeling (SEM). The overall fit of the CFA model and the final SEM model were acceptable, indicating an adequate fit to the data. The results suggested that the two dimensions of Website interactivity, namely system interactivity and social interactivity, positively impacted the components of brand knowledge, and that system interactivity had a stronger impact as compared to social interactivity. Although, social interactivity was not found to have a significant direct effect on brand awareness, the results showed that social interactivity had a significant impact on brand image. Furthermore, the relationship between brand equity and behavioral intentions was positive and significant. The empirical study offered theoretical for utilizing Website interactivity as a branding tool in the hotel context. Additionally, the results provide practical insights into branding strategies, Website development, and behavioral intentions enhancement. Very few studies have empirically examined and incorporated Website interactivity dimensions and brand knowledge with consumer-based brand equity and behavioral intentions.
This gap in the literature has been compounded by an absence of empirical studies on Website interactivity as a tool to develop brands and behavioral intentions in the context of hotel
Websites. The present dissertation closes this gap in the literature by reporting on a questionnaire of US adult travelers that offered data on those theoretical associations. Conceptually, the results support the influential impact of Website interactivity on brand elements and behavioral intentions.Ph.D.
Doctorate
Education and Human Performance
Education; Hospitality Education Track
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Crystal, Carolyn Roberts. "Revenue Management Performance Drivers: An Empirical Analysis in the Hotel Industry." Diss., Available online, Georgia Institute of Technology, 2007, 2007. http://etd.gatech.edu/theses/available/etd-06082007-094256/.
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Thesis (Ph. D.)--Management, Georgia Institute of Technology, 2008.Dr. Laurie Garrow, Committee Member ; Dr. Jeff Stratman, Committee Co-Chair ; Dr. Mark Ferguson, Committee Co-Chair ; Dr. Soumen Ghosh, Committee Co-Chair ; Dr. Koert van Ittersum, Committee Member.
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Gualberto, Renato Heneine. "An analysis of the impact of the Priority Club Rewards programme on the Crowne Plaza Auckland Hotel's revenue development performance a thesis is submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of International Hospitality Management (MIHM), 2007 /." Click here to access this resource online, 2007. http://aut.researchgateway.ac.nz/handle/10292/103.
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Melia, Detta M. "Towards performance measurement in hotels : an incremental approach." Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/12520.
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The overall aim of this study is to investigate the phenomenon of performance measurement in independently owned hotels in Ireland in order to understand the role of measurement in the management of the largest component of the hotel sector. The primary objectives of this study are to investigate the extent to which Irish hotel operators are utilising performance measurement techniques, to establish the rationale for the use of selected performance measures in independent hotels and to understand approaches to performance measurement in the management of independent hotels. A comprehensive investigation of existing performance management and measurement activity is provided in this study. A mixed methods approach to the research was undertaken to gather data on the phenomenon of performance measurement, allowing for a triangulation of data through multiple sources. A survey questionnaire was carried out within the hotels in Ireland followed by focus groups and indepth interviews carried out in a number of small and medium-sized hotels in Ireland. A number of key' performance measurement issues were investigated and include the rationale for performance measurement, the benefits of performance measurement, those responsible for carrying out the function, critical success factors impacting on the business and performance dimensions and measures utilised by hotel operators in the study. The findings of this research have implications for a number of stakeholders, however, the greatest impact will be on the small and medium-sized hotel operator. The research shows there is a need for these hotel operators to adopt a more structured formal approach to performance measurement. A number of models of performance measurement for small, medium-size and large hotels are proposed. These models will contribute to the management of performance in the hotel sector in Ireland, leading to increased effectiveness which is especially important in the current economic climate that the hotel and tourism sector is facing and will face into the future.
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Ng, Mei-ling. "The performance and inflation-hedging characteristics of hotel investment in Hong Kong." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B31048857.
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吳美玲 and Mei-ling Ng. "The performance and inflation-hedging characteristics of hotel investment in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B31048857.
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Hoque, Kim. "Strategy, innovation and performance : human resource management in the UK hotel industry." Thesis, University of London, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.480946.
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Wang, Ping-Fu. "Study of UK hotel industry environments, business strategies, organisational structures and performance." Thesis, Manchester Metropolitan University, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.317016.
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Marinosci, Ilaria <1993>. "Big data in the Tourism Industry:how online reviews can affect hotel performance." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/14782.
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If we think of the new Industrial revolution (Industry 4.0), the first sector that we come up with is manufacturing, but of course it is not the only one. This new revolution has been so disruptive to affect every single aspect of our modern society, by changing the industry in a total different way compared to the previous Industrial revolutions. The main feature of this revolution is the Big Data. Big data is the new way to indicate the large volume of data, both structured and unstructured, that flows into a business on a daily basis. This big data can be analyzed for insights that can lead to better decisions and business strategy formulations. The potential for the Tourism industry is quite big: to collect, extract and well interpret the dataset which represents the behavior, the choices and even the “feelings” of the tourists will be operations focused on the analysis of further data which are not influenced by the habits and lifestyles, preferences and the real touristic flows. These will be very valuable information for those who will be able to exploit it.
This paperwork has the aim to focus the attention to the hospitality industry where it can be very valuable to exploit the potential of big data in order to improve the performance and consequently to translate it into an increase in revenues. Big data can be crucial either for big hotel chain or smaller hotels and accommodation facilities such as B&B, that thanks to cheaper and available data can make better strategic decision to be more competitive and productive. In order to do that hotels should monitor and enhance their online visibility and reputation, aimed at attracting new potential customers and to retain the current ones.
One of the best mechanism to do that is to monitor the online reviews that satisfied and unsatisfied customer release on the web, in particular on online customer reviews platforms like TripAdvisor. Thanks to the monitoring of such opinions about them, hotels can learn about travelers preferences and about what aspect of their structures should be improved or fixed. It has been proved that online reviews can affect other travelers’ purchasing behavior because the reviews writers are considered to be more reliable and less biased than the service providers and the pure advertising, and consequently they can impact hotel financial performance. It will be used a sample of a group of Venetian hotels to find a relation between online visibility and the economic performance in the Hospitality industry.
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Alibegovic, Sandra, Andrew Hawkins, and Mitesh Parmar. "Empowerment, Contextual Performance & Job Satisfaction - A Case Study of the Scandic Hotels in Jönköping -." Thesis, Jönköping University, Jönköping University, JIBS, Business Administration, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-11445.
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Purpose: The purpose of this study was to examine the relationship between job satisfaction among hotel employees as well as the relationship between employee empowerment and contextual performance behaviours.
Background: Most managers and scholars emphasize that an organization’s most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. It has been argued that success within the hotel industry lies with customer satisfaction, of which is the result of overall job satisfaction of the employee. Most hotels strive to empower their employees in order to deliver better quality service. In addition, contextual performance behaviours are also common practice in such places where employees have a broad range of duties and tasks. Both empowerment and contextual performance behaviours are thus seen to provide overall job satisfaction.
Method: The research approach used was that of a single case study, using a survey instrument to collect data on facets empowerment and contextual performance behaviours. The Scandic Hotels of Jonkoping were used for this purpose. The data collected were then analysed by way of factor analysis and multiple regression methods to validate the hypotheses formed in the theoretical framework.
Findings and
Conclusions: Based on the results of the analysis, the majority of the hypotheses were supported. Training and rewards showed a significant relationship with overall job satisfaction. Job dedication behaviours also showed similar results. In addition, information sharing and trust and training and rewards proved to have interrelationships as facets of empowerment. Interpersonal facilitation and job dedication behaviours were also proved to be distinct behaviours within contextual performance.
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Wu, Ho Cha. "The impact of environ,mental management practices on the hotel finance performance : A case study of water management on hotel operating costs." Thesis, Oxford Brookes University, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.530809.
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It appears that environmental issues are becoming a source of competitiveness and that many leading Organisations are realizing the bottom line benefits of implementing environmental management practices (EMPs). Consequently, environment management (EM) is regarded as a component of improving business performance, and implementing EMPs can often provide an opportunity to improve business performance in the hotel industry. However, little evidence shows how to measure and monitor EMPs to improve environmental performance. Although accounting has received considerable attention in the literature as a potential factor with a positive influence on improving environmental performance, there is little evidence regarding the role of accounting in enhancing environmental performance and the lack of empirical research into this link is a key research gap. An exploratory approach via case study is taken, in order to investigate insights into how managers control and monitor EMPs to improve environmental performance in hotel Organisations. Triangulation methods are employed to explore relationships between environmental performance and accounting practices through investigating how relevant accounting information and techniques assist in controlling and monitoring EMPs. The study uses data triangulation, in other words the use of more than one method of data collection (documents, archive records, and semi-structured interviews), to ensure the reliability of results. The findings show that traditional accounting systems offer little in the way of opportunity for facilitating EMPs and improving business performance. This study suggests that the monitoring and measurement of practices could assist managers to continuously improve environmental performance. Most importantly, benchmarking and promoting environmental improvement efforts need to be in alignment with the Organisation's longer-term environmental objectives and business strategy. Moreover, the lack of any accounting technique to quantify the relationship between environmental and financial performance has hindered the ability of management to gain more detailed information with a view to improving business performance. Further to this, without knowledgeable employees, the adoption of environmental management systems (EMS) and monitoring of environmental performance could be expensive and also difficult to sustain in the longer term. Therefore, it is important to seek ways to monitor EMPs and improve business performance. In this study, a framework for monitoring EMPs and benchmarking environmental performance is developed in order to provide detailed information not only for accountants but also for engineers. It is concluded that there is no crucial link between environmental information and accounting systems and this study suggests that Organisations should enforce the interrelation between EMPs and accounting to increase business accountability. Although this study cannot serve as the definitive account of the link between environmental performance and financial performance and may not be generalizable to the hotel industry as a whole - it still represents a useful contribution to the literature because of the practical and theoretical issues it raises regarding the effective implementation of EMPs in specific Organisations, leading from the analysis of one hotel case study to the likely reverberation of such implementation upon Organisational activities.
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DESSALVI, BERNADETTE. "Relazione tra contribuzione pubblica e performance economico-sociali nel settore turistico-ricettivo." Doctoral thesis, Università degli Studi di Cagliari, 2016. http://hdl.handle.net/11584/266753.
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Purpose: This study investigates how government grants influence the economic and
social performance of companies benefiting from them. Literature in this topic indicates
various results: according to some studies subsidies seem to improve company
performance and profitability, while, according to others, they have a negative impact
on long term productivity and growth. Government grants impact have been not extensively
investigated in the tourism sector, especially regarding the economic and social
performance of the hotels. This study aims to fill this research gap by analyzing tourism
grants’ impact on different small and medium enterprises - SMEs located in the
metropolitan area of Cagliari (Sardinia) and furthermore to provide an evaluation of
grants policies’ outcome.
Design/methodology/approach: The research questions are:
Q1: Do tourism government grants improve the economic and social SMEs performance
in the hospitality industry?
Q2: Have tourism government grants proved to be effective and appropriate to the
hospitality sector?
The research shows an exploratory multiple case study conducted on five subsidized
hotels, selected with a purposeful sampling process, which started from the three Sardinian
major tourism public subsidies of the past decade. Economic grants impact has
been measured by typical revenue management operating indicators in the hotel indus7
try such as occupancy rate, average revenue per room and revenue per available room,
while subsidies’ social impact has been evaluated with social indicators such as the
human employment company level. The analysis compares the 3-year period which
precedes and follows the grants. The use of a mixed methods research, both qualitative
and quantitative, with tools such as questionnaires and interviews, also allowed a deep
comprehension of subsidies’ main characteristics and shortcomings.
Findings: The study shows that positive economic performance seems not to depend
exclusively on additional investment programs stimulated by subsidies. Nevertheless it
is shown that, contrary to the conventional intertemporal substitution argument, taking
advantage of grants provisions by anticipating investments, may not always have a
negative impact on company performance. The study reveals that the more investment
programs are sustainable and well-structured, the greater are the chances of the grants
having a positive long term impact on companies’ economic and social performance.
Grants’ negative impact on both economic and social performance seems to be linked
to the lack of government supervision on the subsidized investment programs.
Research limitation/implication: The study, which is only exploratory at this point,
needs to be extended to more significant samples in the hospitality industry. The study
shows that more of grants quality and more attention to the sector’s real needs evaluation
should be employed in order to provide more research evidence to detail both the
exact impact of subsidies on corporate performance and the quality of public resources
use.
Practical implication: The research shows that financial assistance to tourism SMEs
seems in part to be incoherent with the real regional needs. Subsidies have an impact
on companies’ economic and social performance and thus their provision should be the
result of careful design from the point of view of both the sector’s actors and the policy
authorities.
Originality/value: In this study a set of economic and social indicators of firm performance
are employed and linked to qualitative information to better comprehend the
perceived benefits and problems of regional tourism subsidies. The study provides the
first empirical evidence of the impact of subsidies on hospitality businesses.
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Milan, Bradić. "Hotelijerstvo u kontekstu razvoja odgovornog turizma." Phd thesis, Univerzitet u Novom Sadu, Prirodno-matematički fakultet u Novom Sadu, 2011. https://www.cris.uns.ac.rs/record.jsf?recordId=77520&source=NDLTD&language=en.
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Društvena odgovornost u ugostiteljstvu, samim tim i hotelijerstvu, aktivnost je koja nije dovoljno zastupljena u Republici Srbiji. U svetu se velika pažnja poklanja ovoj problematici, dok u Srbiji ona "čini svoje prve korake". Kako veliki globalni hotelijerski lanci, tako i mali nezavisni hoteli, prepoznali su važnost sprovođenja društveno odgovornog poslovanja, ne samo zbog (diskutabilnog) dobročinstva, već pre svega zbog finansijskih i drugih dobiti koje im ona donosi. Cilj ove disertacije je da kod učesnika na turističkom (hotelijerskom) tržištu poboljša razumevanje odnosa između životne sredine, društvene odgovornosti i ekonomskog uspeha poslovanja. Namera je da se preporukama nastalim na osnovu rezultata ovog istraživanja utiče na formalne i neformalne institucije da uvedu ekološke standarde u hotelijerstvo u Srbiji.Social responsibility in the hospitality industry, therefore in hotel industry, is activity not sufficiently represented in the Republic of Serbia. In the world of the great attention paid to this issue, while in Serbia, it makes its "first steps." As a major global hospitality chains and small independent hotels have recognized the importance of implementing corporate social responsibility, not only because of the (questionable) well-doing, but primarily because of financial and other benefits that it brings them. The aim of this thesis is that the participants in the tourism (hospitality) improve market understanding of the relationship between environment, social responsibility and economic success of business. It is intended that the recommendations arising from the results of this research affect the formal and informal institutions to introduce environmental standards in the hotel industry in Serbia.
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Huo, Yang Hwae. "Internal environment, organizational form and their impact on financial performance of hotel chains." Diss., Virginia Tech, 1994. http://hdl.handle.net/10919/40202.
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The primary objective of this study was to investigate the relationship between internal environment, organizational form, and financial performance in hotel chains. Using a contingency framework, this study investigated the match between internal environmental factors--such as capital scarcity, monitoring cost, and asset specificity--and organizational form--such as company owned, franchised, or combination of both--in an attempt to distinguish between high and low performing hotel chains.
The key findings of this study indicate that hotel chains which showed a "match" between the monitoring cost of their internal environmental factors and organizational form performed better than if those elements did not match. The other finding of this study indicates that hotel chains operating under different organizational forms, such as company-owned, franchised, and combination of both, did not differ in their financial performance levels which were measured in terms of return on investment and growth in unit sales.
This study contributes to the body of knowledge in the lodging industry by introducing the contingency theory in investigating the interrelationship between internal environment, organizational form, and financial performance. In other words, this study utilized internal environmental factors such as capital scarcity, monitoring costs, and asset specificity as moderators in order to measure their impact on organizational forms and financial performance relationship. Specifically, this study provides unique ways to measure the internal environmental factors, organizational form, and financial performance: (1) capital scarcity was measured using financing activities data included in the statement cash flows, (2) organizational form of the firm was categorized into company-owned, franchised, and combination of both, and (3) financial performance was measured using return on investment (ROI) and growth in unit sales. From the industry point of view, the findings of this study will aid in recognizing organizational form in conjunction with internal environment and financial performance. This study provides empirical support with regard to the relative models in predicting appropriate organizational form that will show better financial performance. In other words, the firm that evaluates and analyzes its internal environmental factors could have the adequate organizational form that generates high profitability. From the theoretical point of view, this study provides a body of knowledge in franchising by providing empirical findings with regard to internal environmental factors in explaining the relationship between organizational form and financial performance. Furthermore, this study contributes to the existing agency theory literature in franchising by providing empirical research to the evaluative contingency theory.Ph. D.
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Melin, Oscar. "Matching Performance Metrics with Potential Candidates : A computer automated solution to recruiting." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-208311.
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Selecting the right candidate for a job can be a challenge. Moreover, there are significant costs associated with recruiting new talent. Thus there is a requirement for precision, accuracy, and neutrality from an organization when hiring a new employee. This thesis project focuses on the restaurant and hotel industry, an industrial sector that has traditionally used a haphazard set of recruiting methods. Unlike large corporations, restaurants cannot afford to hire dedicated recruiters. In addition, the primary medium used to find jobs and job seekers in this industry often obscure comparisons between relevant positions. The complex infrastructure of this industry requires a place where both recruiter and job seeker can access a standardized overview of the entire labor market. Introducing automation in hiring aims to better address these complex demands and is becoming a common practice throughout other industries, especially with the help of internet based recruitment and pre-selection of candidates. These solutions also have the potential to minimize risks of human bias when screening candidates. This thesis aims to minimize inefficiencies and errors associated with the existing manual recruitment screening process by addressing two main issues: the rate at which applicants can be screened and the quality of the resulting matches. This thesis first discusses and analyzes related work in automated recruitment in order to propose a refined solution suitable for the target area. This solution –semantic matching of jobs and candidates - is subsequently evaluated and tested in partnership with Cheffle, a service industry networking company. The thesis concludes with suggestions for potential improvements to Cheffle´s current system and details the viability of recruiting with the assistance of an automated semantic matching application.Att välja den rätta kandidaten för ett jobb kan vara en utmaning. Det finns dessutom betydliga kostnader i att rekrytera ny arbetskraft. På grund därav finns det ett behov för noggrannhet och neutralitet från en organisation vid rekrytering av ny personal. Detta examensprojekt fokuserar på restaurang och hotellbranschen. Denna branchsektor har traditionellt sett använt undermåliga rekryteringsmetoder. Till skillnad från stora företag så kan inte restauranger avvara resurser för egna rekryterare. Därtill så försvårar de primära medierna för rekrytering i sektorn jämförelser mellan relaterade lediga jobb. Denna komplexa infrastruktur skapar ett behov av en plats där både företag och arbetssökande har tillgång till en standardiserad översikt av hela arbetsmarknaden. Introduktionen av automatisering har som syfte att bemöta dessa komplexa krav och blir alltmer vanligt inom andra branscher. Speciellt med hjälp av internetbaserad rekrytering och förval av jobbkandidater. Dessa lösningar har även potentialen att minimera risken för mänsklig subjektivitet och opartiskhet vid förval av jobbkandidater. Detta examensprojekt har som syfte att minimera ineffektiviteter och fel samhörande med den nuvarande manuella rekryteringsmetoden genom att tackla två huvudproblem: takten i vilken förvalet av arbetssökande kan göras och kvaliteten av detta förval. Detta examensprojekt inleder med en diskussion och analys av relaterade arbeten inom automatiserad rekrytering för att sedan presentera en möjlig lösning för det behandlade målområdet. Denna lösning – semantisk matchning av jobb och jobbsökande - är senare utvärderad och testad i samarbete med Cheffle, ett nätverksföretag inom serviceindustrin. Detta examensprojekt avslutar med lösningsförslag för potentiell förbättring till Cheffles nuvarande system och en slutsats om genomförbarheten av automatisering inom rekrytering.
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Brown, Eric Adam. "Dimensions of transformational leadership and relationship with employee performance in hotel front desk staff." [Ames, Iowa : Iowa State University], 2008.
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Phillips, Paul A. "Organisational strategy, strategic planning system characteristics, and business performance in the UK hotel sector." Thesis, Cardiff University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.318978.
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Sitawati, Riana. "The role of competitive strategy, strategic alliance, and managerial use of mas information in hotel sustainable performance : evidence from Indonesia." Thesis, Griffith University, 2013. http://hdl.handle.net/10072/367877.
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Competition in the tourism industry, particularly in the hotel industry, is becoming increasingly intense. To survive in such a highly competitive market, hotels have to sustain better-than-average performance over time. Consequently, hotels need to monitor and manage performance including financial performance and also performance related to their customers, internal business processes, learning and growth, and social and environmental operations. To improve and maintain performance, a hotel needs to place considerable importance on pursuing competitive strategy, building up alliances with other organisations (e.g., other hotels, travel agents, and suppliers of inputs and services) and making the best use of appropriate information including management accounting system (MAS) information. However, the empirical research on the ways and means of improving sustainable hotel performance, specifically in developing countries like Indonesia, is scant. As a result, hotel managers in countries like Indonesia may have limited knowledge of how they can help their hotel achieve sustainable performance. This study aims to help fill the knowledge gap of Indonesian hotel managers by providing empirical evidence on how competitive strategy, strategic alliance, and managerial use of MAS information could play a role in improving hotel sustainable performance (HSP). The Sustainable Balanced Scorecard (SBSC) approach was used to measure HSP based on financial, customer, internal business process, learning and growth, and social and environmental perspectives.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Griffith Business School
Griffith Business School
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Murthy, Bvsan. "Measurement of the strategy construct in the lodging industry, and the strategy-performance relationship." Diss., This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-10022007-145428/.
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Le, Roux Ignus. "The influence of online travel agent performance on customer satisfaction levels at a selected hotel." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/3105.
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Tourism is an international industry; constant evolution is taking place in the marketing of tourism products and the expectation levels of hotel guests. Online Travel Agents have become more dominant in recent years. This dominance has been assisted by travellers’ more frequent use of the internet to search for information, by the bundling of heterogeneous products and by these agents’ use of the social media. Guest satisfaction levels and expectations are impacted by changes in lifestyle, reasons for travel and the information accessed prior to making their reservations. The basis of this study was establishing the impact of the information supplied by Online Travel Agents on guest satisfaction levels at The Monarch Hotel. The evolution and function of the tourism distribution channel and the factors affecting guest satisfaction and its measurement were explored.
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Tu, Shu-Chuan, and 杜素娟. "Comparative Study on the Financial Performance of International Tourist Hotels－Case Study of Ambassador Hotel and Regent Hotel." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/vn77sn.
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碩士景文科技大學
旅遊管理系觀光與餐旅管理碩士班
106
In recent years, the government has actively promoted the tourism industry because sightseeing hotels are major of tourism industry and significant to quality evaluation of tourism process. We collected the finical and operational data sets of two international sightseeing hotel listed companies, Regent Hotel and Ambassador Hotel, from 2007 to 2017. All data have been split into internal (for example annual assets, annual liabilities, annual profit and so on.) and external data (for example number of foreign tourists per year, Consumer Price Index and so on) for analysis. At first, we analyzed above data according Financial Five-forces and then used multiple-regression to analyze the relevance of data sets. Three further strategies have been concluded via SWOT in the last. Through above research method, following results could be obtained. First, Regent Hotel outperforms in profit, business activity, growth and productivity. Ambassador Hotel is superior in robust financial management. Second, in term of "average price", it is positively correlated to both of them, but Grand Formosa Regent Hotel is more notable. The cause was Grand Formosa Regent Hotel provided more personalized service to easily push up the revenue of single source. Therefore, these two operators can continue to carry out more marketing activities in this direction, so as to improve occupancy rate and increase revenue. In term of "human resources index", it is obviously related to overall revenue of Regent Hotel, but unobvious to Ambassador Hotel. Therefore, Ambassador Hotel can formulate more human resource strategies to increase employee output value. In the last, refer to SWOT analysis, these two operators need to persistently hold their competitive advantages in financial and revenue. In addition, to face the well-known challenge-China tourists decreased year by year since 2015, these two operator’s business can be strengthened in three directions according to regression analysis. Those are "personalized service", "carry out more marketing activities" and "formulate more human resource strategies to increase employee output value".
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Chang, Kun-Ming, and 張坤明. "Does e-CRM matter? The relationships among hotel website design, customers' online hotel ratings, and hotel performance." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/7ygb4d.
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碩士國立東華大學
運籌管理研究所
102
Travel has become an inevitable lifestyle choice for many people. With numerous hotels competing for customer attention, customers’ demand for hotel quality has also been increasing. In the Internet era, hotels’ own websites and third-party review websites have become important sources of information about hotel facilities and service quality, generating significant impacts on customer purchase decisions. Conventional marketing and consumer behavior perspectives emphasize the influence of buyers’ word-of-mouth (WOM) on sellers’ sales. In the area of hotel online marketing, despite the potential effects of hotel website design / information quality and online customer ratings on hotels’ electronic word-of-mouth (e-WOM), there has been little systematic research on the relationship between the two information sources and their associations with hotels’ actual operational performance. In order to address this gap in the existing literature, this study used archival-based data from different sources to examine the relationships among hotel website quality, hotel ratings on third-party review sites, and hotel operational performance. The data analysis focused on two aspects: (1) the effects of hotel website features (e.g., product preview, online reservation, deal and promotion, online payment, room amenities, transportation, and membership registration) on hotel performance (total operational revenue); and (2) the effects of e-WOM (review contents, number of reviews, and average rating) on hotel performance. To ensure data reliability and sample adequacy, this study collected e-WOM data from five well-known travel review sites (Eztravel, Expedia, Booking, Agoda, and Hotelscombined). Each sample hotel’s website functions were also systematically categorized. The empirical results show (1) significant effects of hotel website features on hotel total revenues; (2) significant effects of online reviews on hotel total revenues; and (3) regional differences in terms of rating dimension (service, location, cleanliness, facilities, value, dining and room comfort) and tourist type. The implications of these results for hotel online marketing are discussed.
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Hsu, Chen Chun, and 陳俊旭. "The Operation Performance Evaluation of Hotel Industries." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/98263991492136158450.
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碩士中華大學
應用數學學系(所)
96
This study uses the data envelopment analysis (DEA) to estimate and analyze the operation performance of 68 tourist hotels, and takes out the operation data from 2000 to 2007 in each hotel. This study puts the number of guest rooms, the number of people who stayed in the guest rooms, the number of staffs, and the average of room price as the input ones, and puts the rent income, total business income and the rate of using as the output ones. According to CCR and BCC model, estimates the business efficiency with the whole efficiency and the scale efficiency. The study finds that the most important influence factor of business efficiency in Taiwan is the number of guest rooms, the number of people who stayed in the guest rooms and the number of staffs. The input one and the output one are positive correlation. There are the whole efficiency of 31 hotels rising gradually with time, and there are the whole efficiency of 25 hotels reducing gradually with time, and the whole efficiency of 12 hotels keep very good situation. In addition, the behavior of the business efficiency of each hotel really has difference, this study offers the direction and the rate of each hotel to adjust resources and enlarge the value of output. It can be the referral of planning to improve the business efficiency strategy for the persons who manage hotel industries. Keywords：hotel industries, data envelopment analysis (DEA), operation performance
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Tsai, Yueh-Jung, and 蔡岳融. "A Study of Hotel Facebook Impact on Performance : Evidence from Taiwan International Tourist Hotel." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/7e78ty.
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碩士國立暨南國際大學
經濟學系
102
This research attempts to explore two different types of Taiwanese international tourist hotel’s Facebook. This paper investigates the influence of Facebook establishment, number of domestic tourism, foreign tourism, and Facebook variables (likes, comments, and fans) on hotel profitability based on Taiwanese international tourist hotel operation. Then we research the study for hotel Facebook community website content in order to understand its performance and features. This study evaluates 18 hotels in Taiwanese international tourist hotel’s Facebook features according to three dimensions: functional breadth of these features, Facebook development stage, and degree of abundance on Facebook. Taiwan international tourism hotel-chains have 8 samples; Taiwan international tourism hotel- independent have 10 samples. The total samples are 18 hotels. The result of the evaluation shows that the influence of Facebook variables (likes, comments, and fans) on hotel profitability is positive and significant, and the overall performance that Taiwan international tourism hotel-chains is the best. Taiwan international tourism hotel- chains’ Facebook have more marketing and service than the other types of hotels’ Facebook; Taiwan international tourism hotel- independent’s Facebook have more interaction and navigation than the other type of hotels’ Facebook. The degree of abundance of two types of hotels’ Facebook emphasis words and pictures, and the Facebook development stages of the Taiwan international tourism hotel-chains is the best. The study will create a three dimensional graph based on the scores of the three dimension to describe the evaluation. Finally, the study proposes conclusions and suggestions for each type of Facebook.
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Hsu, Jui-Yang, and 徐瑞陽. "Board size and hotel firm performance in Taiwan." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/u7s92x.
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碩士國立中正大學
財務金融研究所
102
This study examines the impact of board size on financial performance of publicly traded tourist hotels in Taiwan. The indicators of financial performance under consideration are return on assets (ROA), return on equity (ROE), stock return (SR), and Tobin’s Q (TQ). This study uses GMM estimator in order to deal with the problems of unobserved heterogeneity and endogeneity in the corporate governance literature. Subsequently, GMM estimator examines the effects of board size (BS) on financial performance of Taiwanese tourist hotels. Test results suggest that BS explains ROA and TQ, but not ROE and SR. Specifically, an inverted U-shape represents the effects of BS on hotel performance (ROA and TQ), indicating that BS has a significantly positive impact on hotel performance up to an optimal point (supporting the resource dependence theory). Further, when BS is greater than their corresponding optimal points, the factor can significantly deteriorate hotel performance (supporting the agency theory).
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Γιαννούκου, Ιωάννα. "Strategic management of hotel multinationals : environment, management, performance." Thesis, 2011. http://hdl.handle.net/10889/5906.
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Traditionally, tourism was placed second as a priority in the agenda of investors, policy makers, and academics. Nowadays, a significant reappraisal of its role in socioeconomic development is taking place, which values tourism as a source for earning export revenues, generating large numbers of jobs, promoting economic growth and a more services-oriented economy not only in developing but also in developed countries (UNCTAD, 2007).
According to World Tourism Organization (WTO), the European Union (EU) numbered six Member States among the top 10 countries in the world welcoming the largest number of international tourist arrivals. Within the EU, receipts from international tourism in 2008 were highest in Spain, France, and Italy, followed by Greece and Portugal
Previous studies have attempted to explain destination and/or firm strategic positions by focusing on (mostly demand side factors) prices, exchange rates, qualitative and other institutional factors. Supply side factors and in particular company strategy contact and performance have not been taking explicitly into consideration. However, important pioneer research has been done regarding the globalization of the service sector and the hotel industry (Dunning and McQueen 1981, 1982; Boddewyn et al., 1986; Li and Guisinger, 1992; Dunning and Kundu, 1995; Constractor and Kundu, 1995).
The topic under scrutiny is, therefore, to investigate whether MNEs operating in Greece, France, Spain, Portugal and Italy perform differently than domestically owned firms. In particular, we seek to identify the relevant factors that may explain the performance implications of foreign ownership for a large cross section of firms in Greek, French, Spanish, Portugues and Italian industries, controlling for a number of factors affecting firms’ performance. A closely related topic is to examine whether MNEs perform well per se, or their relative superior performance is a consequence of the detrimental effect they may exercise on domestic profitability. Additionally, we will try to determine the relative importance of the firm and destination effects using a multilevel approach and hierarchical linear models.Παραδοσιακά, ο τουρισμός καταλάμβανε τη δεύτερη θέσω ως προτεραιότητας στην ατζέντα των επενδυτών, των φορέων χάραξης πολιτικής καθώς και στην ατζέντα της ακαδημαϊκής κοινότητας. Σήμερα, μια σημαντική επανεκτίμηση του ρόλου του τουρισμού στην κοινωνικοοικονομική ανάπτυξη λαμβάνει χώρα, η οποία εκτιμά τον τουρισμό ως πηγή για την απόκτηση εσόδων από τις εξαγωγές, δημιουργώντας μεγάλο αριθμό θέσεων εργασίας, προώθηση της οικονομικής ανάπτυξης και μια πιο προσανατολισμένη στις υπηρεσίες οικονομία, όχι μόνο στις αναπτυσσόμενες αλλά και στις ανεπτυγμένες χώρες (UNCTAD, 2007). Σύμφωνα με τον Παγκόσμιο Οργανισμό Τουρισμού (WTO), η Ευρωπαϊκή Ένωση (ΕΕ) αριθμούσε έξι κράτη μέλη μεταξύ των κορυφαίων 10 χωρών του κόσμου καλωσορίζοντας τον μεγαλύτερο αριθμό διεθνών τουριστικών αφίξεων. Εντός της ΕΕ, τα έσοδα από το διεθνή τουρισμό το 2008 ήταν υψηλότερα στην Ισπανία, τη Γαλλία και την Ιταλία, ακολουθούμενη από την Ελλάδα και την Πορτογαλία. Προηγούμενες μελέτες έχουν προσπαθήσει να εξηγήσουν τον τουριστικό προορισμό λαι/ή τη την στρατηγική της εταιρείας, εστιάζοντας σε (ως επί το πλείστον) παράγοντες από πλευράς της ζήτησης, των τιμών, των συναλλαγματικών ισοτιμιών, ποιοτικών και άλλων θεσμικών παραγόντων. Παράγοντες από την πλευρά των προμηθειών και ιδίως την στρατηγική επαφή της εταιρείας και την επίδοσή της δεν έχουν ληφθεί ρητά υπόψη. Ωστόσο, σημαντική και πρωτοπόρος έρευνα έχει γίνει σχετικά με την παγκοσμιοποίηση του τομέα των υπηρεσιών και της ξενοδοχειακής βιομηχανίας (Dunning and McQueen 1981, 1982; Boddewyn et al., 1986; Li and Guisinger, 1992; Dunning and Kundu, 1995; Constractor and Kundu, 1995). Το υπό εξέταση θέμα, ως εκ τούτου ερευνήθηκε εάν οι πολυεθνικές εταιρείες που λειτουργούν στην Ελλάδα, τη Γαλλία, την Ισπανία, την Πορτογαλία και την Ιταλία έχουν διαφορετική απόδοση από ό,τι αν λειτουργούσαν στη χώρα προέλευσης της μητρικής τους εταιρείας. Ειδικότερα, επιδιώχθηκε να εντοπιστούν παράγοντες που μπορούν να εξηγήσουν τις επιπτώσεις των επιδόσεων της ξένης ιδιοκτησίας για μια μεγάλη διατομή των επιχειρήσεων στην Ελλάδα, τη Γαλλία, την Ισπανία, την Ιταλία και την Πορτογαλία, ελέγχοντας έναν σημαντικό αριθμό παραγόντων που επηρεάζουν την απόδοση των επιχειρήσεων. Ένα θέμα επίσης που εξετάστηκε είναι το κατά πόσο οι πολυεθνικές εταιρείες έχουν καλύτερη επίδοση ή οι σχετικά ανώτερες επιδόσεις τους είναι συνέπεια της αρνητικής επίδοσης που έχουν οι εγχώριες πολυεθνικές επιχειρήσεις. Επιπλέον, προσδιορίζουμε την σημαντική επίπτωση που έχουν τα χαρακτηριστικά της εταιρείας και ο προορισμός χρησιμοποιώντας μια πολυεπιπέδη προσέγγιση και ιεραρχικά γραμμικά μοντέλα.
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Lee, Tsai-Tung, and 李綵彤. "Structure, Conduct, and Performance ofthe Taiwan Tourist Hotel." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/81283205320048016019.
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碩士立德大學
國際企業管理研究所
98
The research to study Taiwanese tourist industry. Based on the theory of "structure - conduct – performance," follows this theory to investigate the market structure, of tourist hotel conduct and performance. The results show that 1.Grand Formosa Regent Taipei has the best performance on accounting. 2.The number of employees on market occupation has significant positive effect. 3.When the international tourist hotel has higher profits, it will also have a higher level of diversification. When hotel industries have more profitable income, they will expand their market share and then reach their hotel diversify. 4.The higher the diversification of international tourist hotels, the better the sales achievement.
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Hsieh, Ching-Yen, and 謝青燕. "A Study of Administer Performance of Hotel Industry--The Case of Listed Hotels in Taiwan." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/n5fq96.
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碩士南華大學
旅遊管理學系旅遊管理碩士班
104
This study aims at estimating the performance efficiency of listed hotels in Taiwan and explored the relationship between performance efficiency and corporation characteristics by extracting financial data of the hotels from 2005 to 2015 via DEA method. Regarding index for efficiency estimation, this study utilized the indexes of operating expenses and operating costs to measure the scale of input. Meanwhile,applying the indexes of operating revenue, net income and sales per employee to measure the scale of output. For the corporation characteristics, implementing regression analysis is the main method to figure out the relationship among performance efficiency of listed hotels, listed category, numbers of employee and capital-common stock.The results are cited as follows: 1.In CCR model, 3 units are classified as high performance efficiency; however, there are 15 units in BCC model . Therefore, the stability of listed hotels based on the reference frequency of data application. 2.On the value of efficiency improvement,through the analysis of the input item from CCR model based on the operating costs and operating expenses applied in BCC model . The average value could to be decreased respectively by -8.43% and -6.19%. Regarding output items,the sales per employee is the one needed most to be improved and increased. The average value to promote is respectively by 4434.037% and 220.3654%. 3.By the use of regression analysis, it is found that the listed category, numbers of employee from CCR model and listed category from BCC model have prominent impact on the performance efficiency of hotels.
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Chen, Yu-Hong, and 陳昱宏. "The impact of HR practice on hotel performance in the international tourist hotels in Taiwan." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/gf3fv3.
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碩士國立臺灣師範大學
運動休閒與餐旅管理研究所
105
The global tourism and hospitality industries have been flourishing in recent years. According to the statistics from the Taiwanese Tourism Bureau, Taiwanese international tourist hotels have grown 30% between 2008 and 2016. Employees also grew 20.4% between 2008 and 2015. Thus, human resource practices have become more important. This study yielded the questionnaire based on previous literature. Eleven experts confirmed the questionnaire’s validity. 51 pretest survey were used to confirm the reliability and validity. This study distributed 224 questionnaires in total. The survey distributed to managers of international hotels in Taiwan with purposive sampling. This study utilized the descriptive analysis, confirmatory factor analysis (CFA) and structural equation modeling (SEM) to investigate the impacts of HR practice on the hotels’ performance. This study found that Taiwanese international tourist hotels’ HR practice significantly affect hotel’s performance. Otherwise, there are three dimension of HR practice (training, career planning, and employee participation) significantly affect hotels’ performance.
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Huang, Wan-Ling, and 黃婉玲. "The effect of online word-of-mouth on hotel performance: empirical evidence from Taiwan's hotel industry." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/e66su4.
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碩士國立東華大學
運籌管理研究所
102
This study focuses on Taiwan-based tourist hotels and examines the degree to which electronic word-of-mouth (e-WOM) influences hotels’ operational performance. Customer ratings of hotel facilities and service quality on various travel review sites have often been associated with customer loyalty to and satisfaction with hotels. However, previous studies have provided little empirical evidence on the effect of e-WOM on hotels’ actual performance. A major contribution of this study is to explore the relations between customer ratings on multiple well-known review sites and hotels’ financial performance. Specifically, I collected customer-provided hotel ratings from five sites (Tripadvisor, Hotels.com, Priceline.com, Venere.com, and Orbitz.com) as well as hotel statistics provided by the ROC Tourism Bureau and then analyzed if e-WOM affected hotel revenues. The results show that, in addition to traditional factors such as room rate and occupancy rate, the number of online customer reviews also had a significant effect on room revenues and food and beverage revenues of Taiwan’s tourist hotels. As more and more customers now rely on the Internet to search for hotel information and make room reservations, this study shows that hotel revenues have become increasingly dependent on e-WOM. An implication is that hotels must pay more attention to third-party review sties by allocating more resources to online marketing and responding to online customer reviews more quickly and more effectively.
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Chiang, Yin-Ting, and 江胤亭. "Star Rating System and Customers’ Overall Ratings:The Factors Affect Hotel Performance of Tourist Hotels in Taiwan." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/j87e76.
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碩士國立臺灣師範大學
運動休閒與餐旅管理研究所
105
According to the World Tourism and Travel Council, economic growth in the tourism and hospitality industry has surpassed global economic growth consecutively for 6 years. The Tourism Bureau reevaluated and considered replacing the plum blossom rating system with a star rating system. The first star rating system launched in 2010. In this research, we examined 68 star-rated tourist hotels in Taiwan. Hotels with no data on Expedia.com and those with only one review were excluded. Using the Executive Information System of the Tourism Bureau and online travel websites as a secondary data. This study utilized the multiple regression model including the independent variables for a star rating system, number of online reviews, number of rooms, number of employees, years in business, number of conference facilities and banquet facilities, customers’ origins, enterprise chain, hotels’ nearest transportation hub in meters, mediator for overall guest ratings, and the dependent variables for revenue per available room (RevPAR) and average daily rate (ADR). Findings revealed that star ratings significantly and positively influenced customers’ overall ratings, RevPAR and ADR. Customers’ overall ratings significantly and positively influenced RevPAR but not ADR. Customers’ overall ratings and number of rooms partially mediated the effects of hotel ratings on RevPAR. Customers’ overall ratings fully and negatively mediated the effects of percentage of Chinese travelers on RevPAR.
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Su, Yu-Ya, and 蘇猷雅. "A Study on Enhancing the Performance of Parent-Child Hotels - A Case of Monster Village Hotel." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/m9t8vz.
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碩士國立彰化師範大學
資訊管理學系
107
Nowadays, parent-child tourism has become a trend in Taiwan. Therefore, choose a good quality parent-child hotel is a very important part for parent. In a highly competitive market, to enhance the service quality, innovation management and performance of parent-child hotel are the point that the operators focus on. Hence, how to enhance the performance of parent-child hotel still a significant part. This study adopted Delphi technique and collected of scholarly writings, also invited several specialist to discuss. After adopted Delphi Survey Method and in-depth interview, conducted three questionnaire surveys. Through the data analysis, the specialists reach an agreement on “A Study on Enhance the Performance of Parent-Child Hotels -- A Case of Monster Village Hotel”. The conclusions of the research were classified into four main topics and eight subtopic: 1. The factor of software and hardware appliance for parent and children. 2. The factor of sub-replacement fertility. 3. The factor of brand community and social media marketing. 4. The factor of management and service quality. Eight subtopic: 1. Design software and hardware appliance of parent-child hotel. 2. Special room equipment for parent-child room. 3. Design of children’s playroom 4. Design special package tour for parent and children. 5. Develop special products and activities for children. 6. Digital marketing of parent-child hotel. 7. Establish own creative marketing team. 8. Improve employee training to advance service quality. To let parents and children are willing to return, the research is to provide some suggestions as a reference for software and hardware appliance, tour itinerary, parent-child activities of parent-child hotel.
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Costa, Cleelia Uudam. "Innovation and performance in hotel industry: evidence from Portugal." Doctoral thesis, 2018. http://hdl.handle.net/10071/19780.
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Together with the growing importance of tourism in world's economy, also the
competitiveness of the tourism sector increases. An innovative mindset becomes a
necessity for any successful tourism business. This thesis investigates innovation
activity in hotels based on empirical evidence from Portuguese hotel industry. The
main objectives of this thesis are 1) to analyze the determinants, areas and types of
innovation, 2) to measure the degree of innovativeness and impact of
innovativeness on innovation behavior, 3) to measure the degree of innovation
behavior and impact of innovation behavior on performance.
Current research followed Grissemann, Plank and Brunner-Sperdin (2013)
approach splitting the term ‘innovation’ into two different constructs, i.e.,
innovativeness (attitudinal level) and innovation behavior (behavioral level). Hotel
innovation activity based on 11 hotel-specific innovation areas and innovation
antecedents such as Hotel Size, Hotel Stars, Hotel Chain and Governance, and
Personnel Training were investigated. The empirical data was collected through a
questionnaire.
The results, based on a sample of 326 Portuguese hotels, showed high level of
Innovativeness of Portuguese hotels. Nearly all hotels had carried out some sort of
innovation within the previous three years. Information and communication
technology and marketing were the leading innovation areas. The moderate level of
innovation behavior showed dominance of incremental innovations. Hotel size,
hotel stars, hotel chain and personnel training proved to have a significant relation
with Innovation Behavior. Hotel Innovativeness impacted positively hotel
Innovation Behavior and hotel Innovation Behavior impacted positively hotel
performance. Overall, this research gives a contribution to hotel innovation
literature in general and in Portugal. The findings provide hotel managers with
relevant insights into hotel innovation.Com a crescente importância do turismo na economia mundial, aumenta também a competitividade no sector. Uma mentalidade inovadora torna-se necessária para qualquer negócio bem-sucedido. Esta tese investiga a inovação hoteleira baseada em evidências empíricas da indústria portuguesa. Os principais objetivos desta tese são 1) analisar fatores determinantes, áreas e tipos de inovação, 2) medir o grau de propensão para a inovação (Innovativeness) e o impacto no comportamento inovador, 3) medir o grau de comportamento inovador e o impacto no desempenho. Esta investigação seguiu a abordagem de Grissemann, Plank e Brunner-Sperdin (2013) dividindo "inovação" em dois conceitos: propensão para a inovação (nível atitudinal) e comportamento inovador (nível comportamental). A investigação da atividade de inovação baseou-se em 11 áreas específicas. Foram também investigados fatores de inovação, como Dimensão, Classificação por Estrelas, Cadeia Hoteleira e Direção, e Formação. Os dados empíricos foram recolhidos através de um questionário. Os resultados, baseados numa amostra de 326 hotéis portugueses, revelaram um elevado nível de propensão para a inovação nos hotéis portugueses. A maioria dos hotéis realizaram algum tipo de inovação nos três anos anteriores. As Tecnologias de Informação e Comunicação e o Marketing foram as principais áreas de inovação. Um nível moderado de comportamento inovador revelou um domínio de inovações incrementais. A dimensão, classificação por estrelas, cadeia hoteleira e formação provaram ter uma relação significativa no comportamento inovador. A propensão para a inovação teve um impacto positivo no comportamento inovador e este, um impacto positivo no desempenho hoteleiro. No geral, esta investigação contribui para estudos sobre inovação hoteleira num geral e em Portugal. Os resultados proporcionam à gestão hoteleira ideias relevantes sobre a inovação em hotéis.
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Lucena, Camila Ferraz. "Mergers and Acquisitions Performance of Hotel and Lodging Industry." Master's thesis, 2017. https://repositorio-aberto.up.pt/handle/10216/104378.
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Lucena, Camila Ferraz. "Mergers and Acquisitions Performance of Hotel and Lodging Industry." Dissertação, 2017. https://repositorio-aberto.up.pt/handle/10216/104378.
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Sá, Gustavo Oliveira. "Mapping Information systems’ maturity in the Portuguese Hospitality Industry." Master's thesis, 2021. http://hdl.handle.net/10362/119704.
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Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceHospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. For this reason, hotels are increasingly willing to adopt information systems to optimize the performance of their operations. The purpose of this study is to evaluate the information systems’ maturity levels of Portuguese independent hotels and small hotel chains, to map them regarding hotels’ characteristics and identify patterns among those maturity levels. The literature indicates that hotels are becoming more willing to adopt information systems to optimize their operations, but it is always dependent on the decision-makers. The NEC (Network Exploitation Capability) Model (Piccoli et al., 2011) was employed to evaluate Portuguese hotels' information systems adoption. Quantitative and qualitative techniques were employed to perform this research. Six hoteliers, from the 77 hotel companies surveyed, were also interviewed, wich represented almost 10% of hotels. The results revealed that some hotel characteristics influence the information systems’ maturity level, which, in average, has a value of 2.7 out of 5. Nevertheless, hoteliers, on average, give a selfclassification of 3.51. Besides measuring hotels’ information systems’ maturity, the study goes deeper. It explores the type of systems used by hoteliers, their main drivers and the limitations to invest in technology or in factors that do not only influence their information system’s maturity. Additionally, this study shows how hoteliers see the technology on their day to day operations and staff qualification investment. Finally, this srudy corroborates the positive impact of technology on promoting business maturity, which consequently boosts hotels’ performance and competitiveness.
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Kim, Dong Jin. "The post-acquisition performance in the hotel and restaurant industries." 2006. http://digital.library.okstate.edu/etd/umi-okstate-1971.pdf.
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