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Dissertations / Theses on the topic 'Hotel services organization'

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Published: 30 May 2022

Last updated: 31 July 2025

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1

Getty, Juliet M. (Juliet Margolin). "An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc278751/.

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The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the service industry is difficult to assess because of the intangible, heterogeneous and labor intensive nature of services. In addition, personnel have varying perceptions of delivered quality based on their position within the organizational hierarchy. This study enhanced the Service Quality Model developed by Zeithaml, Berry, and Parasuraman (1988). An additional gap ("gap 6") was hypothesized and investigated. This gap describes the difference

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Nsenduluka, Evaristo. "Organizational and group antecedents of workgroup innovativeness in a service industry." Thesis, Full-text, 2008. https://vuir.vu.edu.au/1962/.

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This study tests a model of Workgroup Service Innovativeness that proposes that a workgroup’s climate for innovation mediates the relationship between organizational context (using the constructs: Organizational Climate and Task Design) and workgroup context (Group Self-efficacy, Group Citizenship Behaviour, and Market Orientation) on the one hand, and, Workgroup Service Innovativeness on the other. Drawing upon workgroup innovation literature, six hypotheses were derived. Using the hotel industry as an example of a service industry, quantitative data were collected from 303 participants from

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О, Сироткіна В. "Напрями організації обслуговування груп туристів (на прикладі готелю «Premier Geneva Hotel»)". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Syrotkina.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі розглядаються теоретичні засади організації обслуговування груп туристів на підприємствах готельного господарства. Розкрито зміст основи організації прийому та розміщення туристів в готелі, поняття і функції служб прийому і розміщення. Також досліджено світовий досвід ефективного розміщення туристичних груп в готельному бізнесі. Досліджено стан розвитку видів туризму та потенціалу міста як туристичного центру. Надано характеристику готелю «Premier Geneva Hotel», проаналізовано його основ

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Nsenduluka, Evaristo. "Organizational and group antecedents of workgroup innovativeness in a service industry." Full-text, 2008. http://eprints.vu.edu.au/1962/1/nsenduluka.pdf.

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This study tests a model of Workgroup Service Innovativeness that proposes that a workgroup’s climate for innovation mediates the relationship between organizational context (using the constructs: Organizational Climate and Task Design) and workgroup context (Group Self-efficacy, Group Citizenship Behaviour, and Market Orientation) on the one hand, and, Workgroup Service Innovativeness on the other. Drawing upon workgroup innovation literature, six hypotheses were derived. Using the hotel industry as an example of a service industry, quantitative data were collected from 303 participants from

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Martin, de Holan Pablo. "The dynamics of knowledge in international strategic alliances : a longitudinal study of service firms." Thesis, McGill University, 2000. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=37775.

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This thesis studies the notion of knowledge in business firms, and in particular the concept of knowledge mobilization, understood as the mechanisms used by organizations to apply, transfer and retain knowledge about cause and effect relationships. As a theoretical framework, we use here a derivative of the resource based view of the firm called the knowledge based view. This theory is used to understand and analyze how service organizations in international strategic alliances developed and refined their knowledge base.<br>Methodologically, this thesis utilizes a qualitative, longitudinal per

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Анісімова, К. В. "Організаційно-економічне забезпечення функціонування готелю «Дюк»". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Anisimova.pdf.

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У роботі проаналізовано сутність організаційно-економічного забезпечення функціонування закладів готельного господарства. Аналізуються тенденції функціонування закладів готельного господарства Одеського регіону. Оцінюється ефективність проведення пропонованих заходів на території готелю «Дюк». За результатами дослідження сформульована доцільність впровадження ряду заходів. Проаналізована ефективність, враховуючи прибуток та витрати на впровадження заходів.<br>The paper analyzes the essence of organizational and economic support for the functioning of hotel facilities. Trends in the functionin

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Othman, Mohhidin. "The impact of organizational culture on internal service quality : a case study of three hotels in Malaysia." Thesis, University of Strathclyde, 2006. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21613.

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Organizational culture has been a long-standing area of research in more traditional business management research, however to date few, if any, studies have attempted to consider how employees are servicing each other within an organization's own cultural environment. In an innovative attempt to link organizational culture (OC) to internal service quality (ISQ), this thesis develops a case study of three hotels in Malaysia based on in-depth interviews and a semi-quantitative technique, Profile Accumulation Technique (PAT). The thesis reports evidence from 36 semi-structured interviews with man

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Ribeiro, Suzana Xavier. "Gestão estratégica da comunicação na pequena empresa: estudo comparativo de casos de empresas hoteleiras da região central do Estado de São Paulo." Universidade de São Paulo, 2008. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-09102008-094512/.

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O principal objetivo desta pesquisa é propor ações de aperfeiçoamento da gestão da comunicação organizacional na pequena empresa, visando maior eficácia estratégica. Como objetivos secundários, pretende-se: identificar as características do processo estratégico nas empresas estudadas; identificar a prática da gestão da comunicação organizacional nas empresas e seu uso no nível estratégico; analisar a influência das particularidades do setor de serviços (hoteleiro) nas características do processo estratégico e nas práticas de comunicação organizacional e analisar a influência das especificidade

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Kim, Seehyung. "A Causal Model of Linkages between Environment and Organizational Structure, and Its Performance Implications in International Service Distribution: An Empirical Study of Restaurant and Hotel Industry." Diss., Virginia Tech, 2005. http://hdl.handle.net/10919/27373.

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This research develops and tests a model of the service unit ownership and control patterns used by international service companies. The main purpose of this study is to investigate trivariate causal relationships among environmental factors, organizational structure, and perceived performance in the internationalization process of service firms. A service firm operating in foreign soil has a choice of three general entry mode strategies offering different degrees of ownership and control of its remote operating units located in foreign countries -- full ownership arrangement, joint venture ar

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Talens, Gaétan. "La place du personnel dans les opérations hôtelières milieu de gamme en France : les effets de l’engagement des collaborateurs au travail sur la qualité perçue par les clients." Thesis, Université Grenoble Alpes (ComUE), 2018. http://www.theses.fr/2018GREAE001/document.

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Dans un environnement concurrentiel et des modes de vie et de consommation en évolution permanente, l’offre hôtelière et les services développés autour de l’hébergement et de la restauration tels qu’offerts aujourd’hui ne garantissent plus toujours ni l’attractivité ni la rentabilité nécessaire à la pérennité du modèle économique de ce secteur. La modélisation d’une "nouvelle" hôtellerie est nécessaire afin de répondre aux attentes de la clientèle tout en tenant compte des coûts et des contraintes d’exploitation, notamment le « service hôtelier » jouant un rôle déterminant dans les processus d

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Бортник, Л. В., Л. В. Бортник та L. Bortnyk. "Організаційні та економічні засади забезпечення конкурентоспроможності підприємств готельного бізнесу". Diss., Одеський національний економічний університет, 2014. http://dspace.oneu.edu.ua/jspui/handle/123456789/3691.

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У дисертаційній роботі досліджено теоретичні та прикладні засади забезпечення конкурентоспроможності підприємств готельного бізнесу. Уточнено понятійний апарат за темою дослідження, систематизовано чинники, що забезпечують конкурентоспроможність підприємств готельного бізнесу. Проаналізовано сучасний стан і динаміку розвитку ринку готельних послуг Одеської області, визначено основні проблеми та перспективи його розвитку. Апробовано методичний підхід до оцінки конкурентоспроможності підприємств готельного бізнесу з використанням багатовимірних статистичних методів, що дозволяє враховувати показ

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Дайчак, Оксана Володимирівна, та Oksana Daichak. "Удосконалення організації праці на підприємствах готельно-ресторанного господарства (на прикладі готельно-ресторанного комплексу “Три бажання”)". Master's thesis, ТНТУ, 2021. http://elartu.tntu.edu.ua/handle/lib/36920.

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Кваліфікаційна робота магістра (101 с., 11 рис., 22 табл., 35 літ. джерел) за спеціальністю 241 “Готельно-ресторанна справа”. – Тернопільський національний технічний університет імені Івана Пулюя. Факультет економіки та менеджменту. – Тернопіль, 2021.<br>Кваліфікаційна робота магістра робота присвячена розгляду питань удосконалення організації праці на підприємствах готельно-ресторанного господарства в умовах реформування економіки. У процесі дослідження розглянуто питання організації праці у системі управління підприємствами готельного-ресторанного бізнесу у сучасних умовах, її особливості та

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Недух, Ю. О. "Підвищення ефективності діяльності підприємств готельного господарства шляхом удосконалення маркетингу". Thesis, 2018. http://dspace.oneu.edu.ua/jspui/handle/123456789/9839.

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У роботі розглядаються теоретичні аспекти маркетингової діяльності підприємств готельного господарства. Проаналізовано сутність поняття «маркетинг»; особливості маркетингової діяльності підприємств готельного господарства; надано характеристику готельного комплексу «Одеса»; здійснено аналіз економічної діяльності ГК «Одеса»; досліджено конкурентну позицію та стан маркетингової діяльності ГК «Одеса» на ринку готельних послуг.<br>The work deals with theoretical aspects of marketing activities of the hotel industry enterprises. The essence of the concept of "marketing" is analyzed along with the

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Estorninho, António Pedro da Cruz e. Silva. "Understanding the mobile hospitality services adoption: A UTAUT2 and perceived value application in a hotel consumer context." Master's thesis, 2014. http://hdl.handle.net/10071/9641.

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Com o intuito de atrair os novos utilizadores de tecnologias moveis, algumas cadeias hoteleiras começaram a lançar Serviços Moveis Hoteleiros (SMH). Os SMH, referem-se ao uso de telemóveis como ferramentas de acesso e compra de serviços hoteleiros. Através de aplicações para telemóvel, os hóspedes podem ter acesso a serviços como reserva de quartos, check-in/out, concierge, serviço de quartos e de limpeza. OS SMH permitem aos hóspedes acederem aos serviços dos hotéis de forma rápida, onde e quando quiserem, apenas precisando de uma ligação à internet para desempenharem essas tarefas. Sendo que

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POLÁKOVÁ, Lucie. "Řízení procesů v hotelových zařízeních." Master's thesis, 2012. http://www.nusl.cz/ntk/nusl-126495.

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The thesis is focused on the description of the company, its organizational structure and finance companies. There are also described each of the posts leading employees, their competencies and powers. The paper also analyzed the various processes taking place in the hotel facilities and there is value out of these processes.

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Liu, Guan Yu, and 劉冠妤. "The investigation of Organizational Service Climate and Customers’ Satisfaction in International Tourist Hotel." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/95208436854450431865.

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碩士<br>亞洲大學<br>休閒與遊憩管理學系碩士班<br>96<br>This study aims to investigate the relationship between organizational service climate and customers’ satisfaction in international tourist hotels. Two-phase study was utilized in exploring organizational service climate and customers’ satisfaction. First, customers’ satisfaction was ranked after assessing customers’ satisfaction in international tourist hotels via convenience sampling. Three hotels with higher customers’ satisfaction and three hotels with lower customers’ satisfaction were identified for the next phase. Second, organizational service clima

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YU, WANG, and 汪昱. "The Effects of Leadership Behaviors on Service-Oriented Organizational Citizenship Behaviors in Hotel Context." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/36101957616317192987.

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碩士<br>世新大學<br>觀光學系<br>92<br>Transformational leadership has become one of the most popular paradygm in leadership theories with which trust and organizational citizenship Behaviors are often disscissed. This study, focusing on the service employees’ work attitudes, intends to conceptualized transformational and transactional leadership as independent variables, the trust towards leaders as intermediating variables, and the service-oriented organizational citizenship behaviors as dependent variables. This study scrutinezed 172 dyadic data collected from employees in the division of f

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OU, TING-TING, and 歐庭婷. "The Effect of Leader-Member Exchange on Hotel Employees’ Service Innovation: Moderating Role of Person-Organization Fit." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/krfesu.

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碩士<br>國立暨南國際大學<br>觀光休閒與餐旅管理學系<br>106<br>This study investigates the effect of leader-member exchange on hotel employees’ service innovation and simultaneously examines the moderating role of person-organization fit. This research subjects were employees selected from tourist hotels in Taiwan, 350 valid questionnaires were collected, and of which 279 are effective questionnaires, returns-ratio is 79.7%. The results are: (1) the stronger the leader-member exchange is, the more hotel employees’ service innovation will be; (2) person-organization fit can moderate the relationship between leader-me

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Kuo, Yu-Hsin, and 郭宇欣. "A Study of Organizational Innovation, Service Quality and Organizational Performance in International Tourist Hotels－Organizational Citizenship Behavior as a Moderator." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/46261807981625778095.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>100<br>This research aims to explore the relationship between international tourist hotel employees’ perceived organizational innovation(technological innovation, management innovation), service quality, organizational performance and organizational citizenship behavior in Taiwan. In-depth interviews were applied to this research in order to develop the questionnaire. Questionnaire survey method was used to collect data through convenience sampling. The samples of this research are employees who have worked in each department of the international tourist hotels in Ta

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Chien, Tzuwei, and 簡子惟. "A Study of International Tourist Hotel Employees’ Perception of Internal Service Quality and Organizational Citizenship Behavior： Organizational Culture as the Moderator." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/7788qq.

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碩士<br>大葉大學<br>運動事業管理學系<br>101<br>In recent year, the tourist industry in Taiwan have grown in a rapid speed, this growth have created problems involving human resources within Taiwan’s tourist industry. The main goal of this research is to study the relation between international tourist hotel employee and perception Internal Service Quality, organizational culture, and organizational citizenship behavior. First we reference documents to establish the conceptual frame and hypothetical research of perception internal service quality, organizational culture, and organizational citizenship behav

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Costa, Beatriz Guedes. "Perceived service quality within the Portuguese hotel industry and its association with customer satisfaction." Master's thesis, 2020. http://hdl.handle.net/10071/21772.

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In a thriving business world, competitiveness is an ever-growing variable that has impact on many sectors and the hotel industry is not an exception. The quality of services is often used as a way of obtaining differentiation from competitors and therefore its provision is quite important for both ends, customer and company. Due to this fact, the purpose of this dissertation is to evaluate the perceived service quality in the Portuguese hotel industry – by the eyes of its customers – as well as its association with customer satisfaction. To do so, the framework proposed by Cronin and Tay

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Chuan, I.-Fen, and 莊意芬. "A Study of Relationships among Organizational Culture, Job Satisfaction, Organizational Commitment and Service Attitude in the International Tourist Hotels." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/28536069788543036405.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>96<br>Along with globalization and both sides open opportunity. The international tourist hotels competition also hastens to reach climax.The entrepreneur devotes to the service quality promoted, but establishes fine service attitude its target. As a result of the economical growth, the life quality enhances, only then feels actually the service has been unable to satisfy the customer, must have the touch service to be able to detain the customer, but the staff's service attitude is playing success's or failure's role. This study empirically examines the relationship

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Chen, Jenn Yi, and 陳振宜. "Research of Service Innovation to Customer Value and Organization Performance-A Case Study of Innovation Model of Ilan F Hotel." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/93313836363101346723.

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碩士<br>國立宜蘭大學<br>應用經濟與管理學系經營管理碩士班<br>101<br>The eastern region of Taiwan has rich natural assets, and has become more convenient traffic and more tourists of Mainland China coming in recent years. It makes the eastern as ilan' svisitors increase every year. The study mainly discusses about how the hotel industry of ilan area to make service innovation to enhance customer value and output a positive performance. From the case study of the local F Hotel and literature analysis, the important research findings are as follows: 1.The hotel industry could build a unique innovation service model by co

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Campos, Diana Rodrigues. "Qualidade do serviço em hotelaria: estudo de caso: Santana Hotel & Spa****." Master's thesis, 2018. http://hdl.handle.net/10071/18603.

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O setor dos serviços representa um peso cada vez maior na economia mundial e, como tal, torna-se fundamental prestar um bom serviço e desenvolver ferramentas de medição e validação da respetiva Qualidade. Proporcionar serviços com elevada Qualidade tem sido a chave para uma performance de sucesso. Assim sendo, a mensuração desta esfera apresentase fulcral para um crescimento sustentável. Dentro do segmento dos serviços, há um setor que está em franco crescimento: o Turismo. Em Portugal, o Porto tem sido uma das cidades em destaque ao nível turístico e as entidades envolvidas procuram des

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Chen, Chi-Li, and 陳紀利. "A Study on the Relationship among Organizational Climate, Organizational Commitment and service-oriented Organizational Citizenship Behavior－An Example of Hotels in Kaohsiung Metropolitan." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/68885207964368237161.

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碩士<br>國立高雄師範大學<br>人力與知識管理研究所<br>100<br>The study took hotel industry employees as the target of proceeding questionnaire survey. The study is mainly discussing the correlation and interaction effects among three different variables, namely the organization climate as an independent variable, service-oriented organizational citizenship behavior as a dependent variable and the organization commitment as a mediator. The study used the convenience sampling method of questionnaire survey targeted at the Hotels in Kaohsiung area. The researcher underwent the questionnaire survey from March 28th to A

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Li, Hsiangjung, and 李香蓉. "The Study On The Relationship Between High Performance Work System and The Tourist Hotel Service Employee Organizational Commitment: The Mediating Effect of Perceived Organizational Support." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/38410839463891715499.

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碩士<br>中國科技大學<br>運籌管理研究所<br>99<br>ABSTRACT The purpose of this study was to investigate the relationships among high performance work system (HPWS), perceived organizational support (POS), and organicational commitment. Data was collected from 254 employees of five tourist hotels in north ofTaiwan. The results showed that the high performance work systems positively relate to perceived organizational support, perceived organizational support has a positive effect on organizational commitment, perceived organizational support is a mediator between high-performance work system and organizati

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Шикіна, О. В., О. В. Шикина та O. Shykina. "Організаційно-економічне забезпечення функціонування готельних підприємств малої місткості". Diss., 2015. http://dspace.oneu.edu.ua/jspui/handle/123456789/3456.

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Дисертація на здобуття наукового ступеня кандидата економічних наук за спеціальністю 08.00.04 – економіка та управління підприємствами (за видами економічної діяльності). – Одеський національний економічний університет, Одеса, 2015. У дисертації дано сутнісну характеристику організаційно-економічного забезпечення функціонування засобів розміщення малої місткості. Досліджено класифікацію засобів розміщення та внесено пропозиції щодо її структурної перебудови. Узагальнено недоліки нормативно-правового забезпечення функціонування готельних підприємств малої місткості в Україні. Розраховано показн

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Chang, Ya-Shin, and 張雅欣. "A Study of Manager’s Leadership Behaviors, Employee’s Organizational Citizenship Behavior and Service Quality of International Tourist Hotels – Using Organizational Culture as a Moderator." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/94234040282736187244.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>99<br>This research aims to explore the relationship between class tutors’ leadership styles (transformational leadership, transactional leadership, paternalistic leadership and charismatic leadership), students’ motivation and effectiveness to learning in Taipei Area. Class atmosphere was also examined if it could be a moderator in class tutors’ leadership styles and students’ motivation. Taking students of Food and Beverage Management Department of vocational high school in Taipei Area as samples, this research used questionnaire survey method to collect data throu

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Huang, Chu-Sheng, and 黃鉅勝. "A Study of Manager’s Leadership Behaviors, Employee’s Organizational Citizenship Behavior and Service Quality of International Tourist Hotels – Using Organizational Culture as a Moderator." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/24464250635052016314.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>99<br>This research aims to explore the relationship between international tourist hotel employees’ recognition of managerial leadership, organizational citizenship behavior, service quality and organizational culture in Taiwan. The questionnaire was developed by in-depth interviews and literatures’ review. The questionnaire survey method was used to collect data through convenience sampling. The samples of this research are employees who have worked in the international tourist hotels in Taiwan over 3 months. The total amount of the questionnaires is 600 which 500 w

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YANG, TSAI CHING, and 蔡清陽. "A Study on the Relationships among Service-Worker Customer Orientation：Job Satisfaction、Commitment and Organizational Citizenship Behaviors－The Case of X Hotel." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/31423510229788082704.

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碩士<br>樹德科技大學<br>經營管理研究所<br>94<br>Tourism industries rise and develop, the relationship between service-workers and customers is frequent. Service-quality is an important factor of tourism industries. The good quality of service provided by the service-workers can attract customers. The purpose of this study is to explore the effect of service-worker’s customer orientation and job satisfaction, and customer orientation will influence the commitment and organizational citizenship behaviors. When Service-workers satisfy customer’s requirement, the contact time has different effect on the study. W

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Liu, Yu-pin, and 劉昱品. "The Effects of Service Climate on Organizational Citizenship Behaviorin International Tourist Hotel Restaurant Context：The Mediators of Customer-Orientation and Self-Efficacy." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/5j783g.

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碩士<br>世新大學<br>觀光學研究所(含碩專班)<br>93<br>Probeing into the perspective held by service employees, this study used service climate as an independent variable, service personnel customer-orientation and self-efficacy as the intervening variables, and organizational citizenship behavior as a dependent variable. The main objective of this study was to examine the relationship among service climate, customer-oriented attitude, self-efficacy and organizational citizenship behavior in the context of international hotel dinning rooms. The study collected 227 valid responsed, handed out to pairs of supervis

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Liu, Yu-pin, and 劉昱品. "The Effects of Service Climate on Organizational Citizenship Behavior in International Tourist Hotel Restaurant Context：The Mediators of Customer-Orientation and Self-Efficacy." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/18315132487684692536.

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碩士<br>世新大學<br>觀光學研究所(含碩專班)<br>93<br>Probeing into the perspective held by service employees, this study used service climate as an independent variable, service personnel customer-orientation and self-efficacy as the intervening variables, and organizational citizenship behavior as a dependent variable. The main objective of this study was to examine the relationship among service climate, customer-oriented attitude, self-efficacy and organizational citizenship behavior in the context of international hotel dinning rooms. The study collected 227 valid responsed, handed out to pairs of supervis

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Cássio, Pedro Miguel Nunes de Gouveia e. "Boutique hotels: Understanding service quality dimensions through the analysis of online reviews." Master's thesis, 2021. http://hdl.handle.net/10071/24229.

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The Boutique Hotels, small-scale accommodations focused on design and experience, are a subsector of tourism in fast development and expansion. At the moment, in Portugal, there are more than 50 accommodations listed as Boutique Hotels, each with specific points of differentiation. Thus, this study aims to identify and analyze the various dimensions and attributes that take part in the Boutique Hotel experience, as well as understand how the experience of each guest varies according to its traveler type (family, business, friends, alone or couple) and how each one of these attributes imp

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Fang-Yu, Liu, and 劉芳妤. "A study on the relationship among prior experience, service encounter expectation, hotel organizational attributes and customer satisfaction of older adult within wellness tourism." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/38187752369773362596.

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碩士<br>國立高雄應用科技大學<br>觀光與餐旅管理研究所<br>102<br>The study focuses on the relationship of older adults’ prior experience, service encounter expectation, hotel organizational attributes (organizational and staff chacteristics) and customer satisfaction in hot spring hotel within wellness tourism. Sampling from seniors who over 50 years old and which lived in hotspring hotel before in Seniors University. Total of 422 questionnaires, 346 valid questionnaires and response rate is 81.9%. The result shows service encounter expectation indirectly influence on customer satisfaction. The influence of seniors’

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Liu, Tzu-Ling, and 劉紫羚. "An Exploratory Study of Organizational Aesthetics Practical Action in the Tourism Travel Service Industries of Taiwan – Case of Airlines, Hotel and Travel Agency." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/5mz4tv.

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碩士<br>中華科技大學<br>航空運輸研究所<br>106<br>The philosophic development of aesthetics that acts as competitive dimensions for organizational management has become increasingly important for the past decade. Following the idea that management is an art, much of the early work in organizational aesthetics primarily draws on the epistemological conceptualization of aesthetics to organizations. However, this study aims to focus on clarifying about the practical action of organizational aesthetics in tourism/leisure industries in Taiwan. According to the literature reviews, this paper attempts to propose fou

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Pietrasz, Alicja. "Achieving hostel guest satisfaction: Customer experience approach." Master's thesis, 2013. http://hdl.handle.net/10071/6647.

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This thesis focuses on Tourism sector (youth hostel holiday accommodation) and it is led by the marketing strategy that has been recently adopted in most sectors as well in tourism that is Relationship Marketing. Recently, youth travel is a growing sector, but there is still lack of studies related to it. The objective of this study is to identify the factors that build the customer experience within the Youth Hostel sector and investigate the factors that have impact on it. A theoretical framework was developed for this study. The customer experience has been defined according to the Shaw’s

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Lee, Hsin-Yi, and 李欣怡. "The Relationship among Internal Marketing, Psychological Attachment, and Service-Oriented Organizational Citizenship Behaviors – The Case of Tourist Hotels in Taiwan." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/11805904588528235022.

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碩士<br>國立高雄餐旅學院<br>餐旅管理研究所<br>93<br>ABSTRACT The study focuses on the internal marketing of tourist hotel in Taiwan. Internal market-ing in this study was conceptualized as the managerial practices that cultivated the spirit of employees` psychological attachment. The purpose of this study was to elucidate the medi-ating role of psychological attachment in the relation of internal marketing to ser-vice-oriented organizational citizenship behaviors. By using LISREL as statistical tool, the results of a filed invitation of 450 employees in tourist hotels by writing the questionnaires revealed tha

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Kuan-Lin, Chen, and 陳冠霖. "A Study of Relationships among Organizational Climate, Service Quality and Job Performance in International Tourist Hotels-Emotional Intelligence as a Moderator." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/6pz322.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>103<br>This research aims to explore the relationship between international tourist hotels organizational climate (professional and organizational esprit, leader support, friendliness and warmth and workgroup cooperation), service quality and job performance in Taiwan. In-depth interviews were applied to this research in order to develop the questionnaire. Questionnaire survey method was used to collect data through convenience sampling. The samples of this research are employees who have worked in each department of the international tourist hotels in Taiwan for at

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Хетагурова, Д. О. "Організаційно-економічний розвиток закладів готельного господарства м. Ізмаїл". Thesis, 2019. http://dspace.oneu.edu.ua/jspui/handle/123456789/10991.

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У роботі розглянуто теоретичні аспекти функціонування закладів готельного господарства; вивчено правові засади їх діяльності; виявлено тенденції розвитку закладів готельного господарства міських поселень Одеського регіону; зроблено моніторинг сучасного стану закладів готельного господарства м. Ізмаїл.<br>The theoretical aspects of functioning of hotel establishments are considered; legal bases of their activity are studied; trends of development of hotel establishments of urban settlements of the Odessa region are revealed; monitoring of the current state of the hotel establishments in the cit

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Chang, Han-Chih, and 張瀚之. "Effect of Service Orientation on Job Satisfaction, Organizational Commitment, and Intention of Leaving---An Empirical Study of the International Tourist Hotels in Taipei." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/90937356988736602570.

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碩士<br>佛光人文社會學院<br>管理學研究所<br>94<br>The hospitality industry in Taipei has been troubled with high turnover problems. In addition, the intangible costs of turnover may result in loss of customers, quality of products and services. However the service orientation program will enhance the competitive position of the service enterprise. Service-oriented service providers will meet the expectations of their guests and ensure customer retention and repeat patronage. Service orientation at the organizational level influences the level of the employee's job satisfaction, organizational commitment, serv

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Liou, Jun-Wei, and 劉峻瑋. "A Study of the Relationship among Internal Marketing, Sense of Happiness and Service-Orientation Organizational Behavior：Empirical Survey of Tourist Hotels in Southern Taiwan." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/q5f47s.

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碩士<br>長榮大學<br>經營管理研究所<br>101<br>Tourist hotel industry is a service industry. Service providers play a very important role to make customers feel the pleasant experience. It is critical that employees with the sense of happiness can approach this goal. Since the employees’ salary and welfare in tourist industry is not lucrative, the aim of research is to study the catalysis of internal marketing implementation on the employees’ well-being or happiness and thus influence their service-oriented organizational citizenship behavior. The survey questionnaires were used to investigate into tourist h

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Tsai, Ya-Fen, and 蔡亞芬. "The Relationship among Organizational Characteristic, Job Autonomy, Degree of Exploration and Service Quality of Employees: A Study on the Tourist Hotels in Taiwan." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/53681462493503446290.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>92<br>There are three purposes of this study. First, it wants to know the relationship among organizational characteristic, job autonomy, degree of exploration and service quality of employees in the hospitality industry. Second, it wants to verify that the effects of organizational characteristic on service quality of employees are mediated by job autonomy. Finally, it wants to investigare the effects of job autonomy and organizational characteristic on service quality of employees are moderated by the degree of exploration. The sample for this study has contained 8

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Chen, Yun-Lung, and 陳永龍. "A Study of Organizational Innovations, Employee’s Job Satisfaction and Service Quality in the International Tourist Hotels – Human Resource Management System as a Moderator." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/92924356159897319922.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>100<br>This research aims to explore the relations among organizational innovations (technical innovations and administrative innovations), employee’s job satisfaction and service quality of employees working in the international tourist hotels in Taiwan have perceived. We also examine if the human resource management system (salary remuneration, training development and performance evaluation) has impact toward organizational innovations and employee’s job satisfaction. As well as if the human resource management system (salary remuneration, training development and

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Lu, Chia-Jung, and 呂佳蓉. "A Study of Service Climate, Service-oriented Organizational Citizenship Behaviors and Job Performance of Employees in the Food and Beverage Department of International Tourist Hotels －Job Motivation as a Moderator." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/19878035218251864052.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>97<br>Hospitality industry has been popular profession in the international market recently. So HRM become important issues in the hospitality organization. For most diners, the service received at the table is of prime importance for good service. Therefore, servers play a key role in creating high quality dining experiences for customers. People favor one restaurant because the chosen place provides better food quality or a nicer surrounding, but also because they have had good experiences with their servers. Therefore, the main purpose of this study would examine

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Wu, Yuan-Yi, and 吳源益. "The Influence of Job Characteristics, Job Satisfaction and Organizational Commitment on Turnover Intention - Evidence From Front-line Service Employees at International Tourist Hotels in Taiwan." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/2ak37d.

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碩士<br>銘傳大學<br>管理研究所<br>93<br>In this study, a total of 408 questionnaire samples were collected from front-line service employees at international tourist hotels in Taiwan, using job characteristics, job satisfaction and organizational commitment as independent variables, and turnover intention as a dependent variable to probe into the relationship among job characteristics, job satisfaction, organizational commitment and turnover intention. Based on the results of this study, this research concludes by giving the following five suggestions for enterprises to reference: (1) pay attention to jo

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Liang, you-yu, and 梁銪育. "A Study of Organizational Climate, Work Attitude and Service Quality of Employees in the Five-Star Hotels － Empolyees’ Perception of Working Environment as a Moderator." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/p6cr6y.

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碩士<br>輔仁大學<br>餐旅管理學系碩士在職專班<br>103<br>This research aimed to explore the relationships among five-star hotels employees’ organizational climate, work attitude, service quality and empolyees’ perception of working environment in Taiwan. Research samples were full-time employees who had worked more than six months in the five-star hotels in Taiwan. Questionnaire surveys with convenience sampling were applied for data collection. Five-hundred questionnaires were sent to employees. A total of 417 valid questionnaires were received from employees , representing a 83.4% response rate, Research result

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Kuo, Yi-Jie, and 郭依潔. "A Study of Internal Service Quality, Job Satisfaction and Employee Loyalty of Employees in the Food and Beverage Department of International Tourist Hotels－Organization Culture as a Moderator." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/28482898138188683027.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>96<br>ABSTRACT The purpose of this research was to examine the relationship among employees’ on internal service quality, job satisfaction and employee loyalty in the food and beverage(F&B) department of international tourist hotels. This study aims to explore whether job satisfaction has the mediator effect on internal service quality and employee loyalty. It also exams organizational culture as a moderator on employee’s internal service quality and job satisfaction. In-depth interview was adopted to collect qualitative data. The samples of this study were employees

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Северина, Юлія Миколаївна, та Juliia Severyna. "Удосконалення бізнес - діяльності підприємства сфери гостинності з використанням інновацій (на прикладі кафе «В&B Espresso Bar» м. Мукачево)»". Master's thesis, 2020. http://elartu.tntu.edu.ua/handle/lib/33698.

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Северіна Юлія. Удосконалення бізнес - діяльності підприємства сфери гостинності з використанням інновацій (на прикладі кафе «В&B Espresso Bar» м. Мукачево)». – Тернопіль. ДВНЗ: «ТНТУ», 2020. Пояснювальна записка до кваліфікаційної роботи магістра складається з 115 сторінок, 4 ілюстрацій, 7 таблиць, 1 додатку. Структура роботи складається з вступу, чотирьох розділів, висновків до кожного розділу, загальних висновків, переліку використаних джерел, який складається з 78 позицій. Робота присвячена дослідженню розвитку сучасних тенденцій на підприємствах сфери гостинності, зокрема удосконале

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Дайчак, Оксана Володимирівна. "Удосконалення організації праці на підприємствах готельно-ресторанного господарства (на прикладі готельно-ресторанного комплексу “Три бажання”)". Master's thesis, 2021. http://elartu.tntu.edu.ua/handle/lib/36890.

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Дайчак О.В. Удосконалення організації праці на підприємствах готельно-ресторанного господарства (на прикладі готельно-ресторанного комплексу “Три бажання”). Кваліфікаційна робота магістра (101 с., 11 рис., 22 табл., 35 літ. джерел) за спеціальністю 241 “Готельно-ресторанна справа”. – Тернопільський національний технічний університет імені Івана Пулюя. Факультет економіки та менеджменту. – Тернопіль, 2021. Кваліфікаційна робота магістра робота присвячена розгляду питань удосконалення організації праці на підприємствах готельно-ресторанного господарства в умовах реформування економіки. У проце

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