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Academic literature on the topic 'ICT outsourcing'
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Dissertations / Theses on the topic "ICT outsourcing"
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Jelínek, Ivan. "Outsourcing ICT do Čínské lidové republiky." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-165271.
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This work contributes to the theme of ICT outsourcing to PRC. It brings main themes of contemporal chinese economy and society which can enter outsourcing relation and influence it positively or negatively. These complex themes are presented with cultural, socioeconomic and historic relations. Thereof brings the framework for outsourcing to PRC. Themes, problems and opportunities of ICT outsourcing to PRC are based in research of international and local literature as well as own research in enterprise practice. First part of the work deals with term definition and description of ICT market in China. It brings the goal of this work, specify structure, and mentions important information regarding transcription of chinese characters in roman alphabet. Second part specify drivers and risks of outsourcing relations to PRC according to contemporal theories of respected academic authorities. It localise these theories to chinese reality based on statistical reading of international institutions. Third and fourth part deals with problematic of outsourcing relations based on relation lifecycle and case study. He lifecycle comes from MMDIS methodics and is supplemented with problems defined by international literature research. Case study is based on qualitative research and questioning of HP Enterprise Services employees. This part brings new views not included in literature and enrich this work. Fifth part deals with description of typical outsourcing relations. It assess it's suitability for outsourcing to PRC. Assessment is based on the facts and information in previous parts. The final part brings the framework for ICT outsourcing to PRC. It respect facts mentioned in previous parts. Based on that it defines the procedure, roles and documents which are suitable during outsourcing process.
2
Šebesta, Michal. "Management of IS/ICT with focus on ICT services outsourcing." Doctoral thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-261945.
Full textAbstract:
Research on outsourcing has been around for several decades, while recent evolution in the information systems discipline towards ICT service commoditization significantly changes the context of decision-making. Services that are available on-demand via the Internet allow organizations implementing functions they demand in a fraction of time. This trend represents a chance for organizations seeking to use advanced ICT services without a need of major investments. Problem is the current lack of guidelines and tools for managing ICT services and their outsourcing. Given the trends on the ICT service market, it is expected that much of the IT management in the future will encompass the ICT services and utilize service-level structures. Methods currently available are either too broad or encompass only small part of the whole problem. Ad-hoc or unsound decisions in this area might cause major complications in terms of quality, usability, integration, and consequently influence total cost of organizational IT. Organizations need to either revise existing models or propose and implement completely new models to manage their IS/ICT. This thesis deals with the management of IS/ICT with focus on the ICT services outsourcing. It discusses available sourcing models in the literature and links them to the various interconnected areas. Based on these areas, it presents an integrated view on IT outsourcing strategies. Most importantly the thesis proposes an original concept for decision-making about outsourcing of ICT services named the SOURCER framework. This approach utilizes the presented outsourcing strategies, and introduces a complex methodology and decision-making criteria that will assist organizations with selection of ICT services in order to maintain and manage a most suitable ICT service portfolio. The decision-making is based on four essential viewpoints: function, costs, time, and quality. These viewpoints are discussed, individually analyzed, and serve as a basis for further research. The whole framework is developed and validated according to Design Science Research Methodology (DSRM). Individual components are evaluated using a survey among a group of selected IT managers. Proof of concept is then established by a case study on framework use in a real organization. This case study covers strategy specification, business--IT alignment, specifying service architecture and its interconnections, outsourcing, and management of the ICT service portfolio.
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Kollár, Martin. "Outsourcing tiskových služeb a řízení ICT služby." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2011. http://www.nusl.cz/ntk/nusl-223047.
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In my thesis, I will focus on outsourcing the way it may be applied from global perspective. I will precisely define specific types of outsourcing, it`s versatility and summarize current trends in outsourcing business. Besides outsourcing, focus has also been put on managed service known as managed ICT services. Looking into these, particular interest is given to outsourcing of printing services and managed desktop services. As a result, deep dive into current situation of a concrete company was done, listing analysis of actual printing devices and desktop devices, ending with closing summary recommending the best way to implement new solution and smart ways of financing.
4
Tůmová, Magda. "Outsourcing IS/ICT - formy, modely využití, trendy." Master's thesis, Vysoká škola ekonomická v Praze, 2006. http://www.nusl.cz/ntk/nusl-372.
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Práce uvádí definici outsourcingu, jeho historii, důvody pro outsourcing a také možné nevýhody. Věnuje se informatickým zdrojům, procesům a službám. Uvádí dělení outsourcingu na outsourcing vývoje, provozu vlastnicví a odpovědnosti a na offshore a onshore outsourcing. Detailně popisuje rozdělení podle přemětu outsourcingu, kde jsou u jednotlivých modelů outsourcingu uváděny přínosy, možná rizika, kritické faktory a další specifika. Doporučuje jednotlivé kroky outsourcingu, které je dobré při jeho postupu dodržet. Obsahuje vlastní analýzu poskytovatelů outsourcingu v České republice. Nastiňuje trendy outsourcingu jak ve světě, tak v České republice.
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Klimeš, Martin. "Metody hodnocení variant outsourcingu IS/ICT." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15554.
Full textAbstract:
The thesis "Methods to Assess IS/ICT Outsourcing Models" focuses mainly on an assessment and selection process of suitable IS/ICT outsourcing models. First, IS/ICT outsourcing concept is explained and its advantages as well as disadvantages are described. Second, IS/ICT outsourcing models (primarily classified by outsourcing subject) and their characteristics are described. Third, existing methods to assess and subsequently select suitable IS/ICT outsourcing models are analysed. Main goal of the thesis is to confront the existing methods with a process used in real-life IS/ICT outsourcing project and then to give recommendations for methods improvement. To achieve that goal the existing methods are compared with a process used in the real-life outsourcing project. Based on positively perceived parts of the existing methods as well as on flaws identified, an own method to assess and select IS/ICT outsourcing models is designed. The following methods are used when writing the thesis: logical/historical method, description, analysis and synthesis. Main contribution of the thesis to the topic is a design of the own method aiming at improvements to the existing methods so that it is as usable as possible in practice. This is achieved through a design of tools supporting crucial steps of the designed method. The fact that the author is member of a project team working on the real-life IS/ICT outsourcing project facilitates a contribution achievement too.
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Pourová, Martina. "Vývojové tendence ve využití informačních a komunikačních technologií v účetnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-7469.
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The content of the thesis is a complex overview of development of ICT used in accounting since its beginning to the present. The thesis is devided into four chapters: General accounting forms and techniques and their development, Impacts of ICT on accounting, Modern approaches of accounting and Possible ways of further development.
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Šustr, Michal. "Globální bankovní systémy a outsourcing." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-17226.
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Outsourcing is global phenomenon. All companies, as well as banks, detach their lateral activities. The question is if outsourcing is possible also in foreign payment department and which kind of outsourcing select here? Is for bank better to outsource only technical components, partial or total processing of cross border payment? Practical example should gives an answer.
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Esmaily, Sahand, and Emil Garrote. "IT-Outsourcing to China : In what way can ICT help manage challenges?" Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17280.
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The purpose of the study was to explore the current IT-outsourcing situation in China, find out what challenges exist and figure out ways of managing these challenges with the help of ICT.To achieve the purpose of the study a case study was performed in Shanghai, China. The case study was built around several interviews with the representatives of three IT-Outsourcing companies that work globally from Shanghai, China. All of the companies that were involved in the process of conducting the study were big established companies that are experts in their respective field. All of the interviewees were either from a management part of the company or selected by the management to represent their companies in the interviews.The study was performed with a qualitative research approach and was divided into a theoretical section where the current IT-Outsourcing situation was displayed and thereby the theoretical challenges were presented. This presented a need for verification on the theoretical elements and also created information gaps that needed to be filled by conducting an empirical study.The empirical study was then built around the gaps that needed to be filled in order for ICT to become an even more efficient enabler for IT-Outsourcing. Thereby four semi-structured interviews were conducted with three different companies. With the help of the theoretical and empirical studies an analytic approach were applied to then answer the research questions that are directly connected to the purpose of the study, making it possible to identify the challenges that needed to be addressed and mapping the current IT-outsourcing situation in China. These challenges then addressed and displayed in six different tables with an explanatory text attached to each table for further validation and clarification on the table content.Based on the findings, the research could then be validated with a theoretical and empirical analysis that gave grounds for the conclusions that part take in answering the research questions that give ground for the purpose of the study.<br>Program: Systemvetarutbildningen
9
Burjanová, Martina. "OFFSHORING OF BUSINESS, PROFESSIONAL, AND TECHNICAL SERVICES:." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1439.
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Tématem mé práce je offshoring v sektoru služeb ve Spojených státech amerických. Offshoring je proces, při kterém jsou rozděleny jednolivé části produkce a některé z nich jsou pak přesunuty do zahraničí. Většinou je motivací k offshoringu snižování nákladů. Offshoring může být spojen s outsourcingem, tj. zajištěním služby nebo výrobku externím dodavatelem. Ve své práci prezentuji teoretické přístupy k offshoringu a outsourcingu a platnost jejich závěrů zkoumám na datech ze sektoru služeb Spojených států amerických. Zaměřila jsem se na služby z kategorie informačních a komunikačních technologií, administrativních služeb poskytovaných firmám a výzkumu a vývoje. Analyzuji zejména data o produkci, produktivitě, zaměstnanosti a mezinárodním obchodě. Poslední část mé práce je analýzou americké vládní politiky zaměřené na negativní dopady offshoringu v sektoru zpracovatelského průmyslu. Zkoumám, je-li účelné takovou politiku zavádět také pro sektor služeb.
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Šebesta, Michal. "Analýza různých forem zajišťování ICT služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15537.
Full textAbstract:
The topic of the thesis focuses on the analysis of various service provisioning practices from the view point of a prospect customer organization. Introductory part of the thesis summarizes the actual challenges of IS/ICT for an appropriate business alignment, defines the theoretical foundations of sourcing and ICT services, considering the contemporary state of these fields. Moreover, it identifies the related areas of these fields, like enterprise architecture, IS/ICT management, and systems integration. The central part deals with the identification and analysis of the areas that influence the decision making of ICT service sourcing. Results of this analysis are summarized and further developed by creating a framework to assist companies in deciding the most suited ICT sourcing solution. Within this framework the thesis summarizes important criteria to be considered for a much suited ICT service provisioning practice. It details the prerequisites for the use of this approach and its limitations. Subsequently, it presents an evaluation of certain ICT services within the SaaS market, that could be applicable in the enterprise environment. Finally, the thesis provides a simplified case study, demonstrating a required mindset for exercising the framework in practice.