Relevant bibliographies by topics / Implementation of ITIL

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Implementation of ITIL'

Author: Grafiati
Published: 4 June 2021
Last updated: 5 February 2022

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Journal articles on the topic "Implementation of ITIL"

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Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

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Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL implementations in eight large Australian organisations is used. A socio-technical systems approach represented by Leavitt’s Diamond is adopted as a lens to shed light on the attributes of effective organisational change strategies for successful ITIL implementation. Findings This paper identifies organisational change strategies employed by organisations that have effected a successful ITIL implementation. The authors identified that the ITIL implementation required changes to the four components of the socio-technical work system (STS) identified in Leavitt’s Diamond. Changes to one STS component affected other STS components when implementing ITIL; and that effort applied to the STS components did not need to be equal, but appropriate to the requirements of the ITIL implementation and the organisation. Research limitations/implications The sample size of eight ITIL implementation cases studied may limit the generalisation of findings. Practical implications This research provides IT service management researchers and ITIL practitioners, for the first time, information about organisational change strategies as applied to successful ITIL implementations. Originality/value This research has developed novel insights into organisational change strategies and ITIL implementation that had not previously been explored.
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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Participants suggested that the existence of a service management office (SMO) could represent a way of addressing these challenges and to more effectively realize ITIL benefits.
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Rubio, Juan Luis, and Magdalena Arcilla. "How to Optimize the Implementation of ITIL through a Process Ordering Algorithm." Applied Sciences 10, no. 1 (2019): 34. http://dx.doi.org/10.3390/app10010034.

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One of the main points when implementing the Information Technology Infrastructure Library (ITIL) is which order the processes must be implemented. In the systematic literature review (SLR) developed, it is possible to find references about strategies and factors that ease the implementation of the ITIL, static sequences for the processes to be implemented, and recommendations about the first process to implement, but it is rather complicated to find references that explicitly define the order (adapted to a specific company) of the processes to be implemented. Thus, once it is shown that there is no methodology/algorithm providing a sequence of ITIL processes specifically adapted for each company, an algorithm to solve this problem is presented: The algorithm has a deep mathematical basis and returns a sequence of ITIL processes to optimize the efforts during implementation, so the company implementing the ITIL gets the closest to the competitors. The optimization is made considering parameters such as staff, age of the company, IT size, industry, etc. Thus, the sequence proposed is specific for each company. Finally, a comparative of the sequence obtained (from the proposed algorithm) with sequences discovered in the SLR is presented and applied to a real case.
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Mourad, Mohamed B. Al, and Rozita Johari. "Resolution of Challenges That Are Facing Organizations before ITIL Implementation." International Journal of Future Computer and Communication 3, no. 3 (2014): 210–15. http://dx.doi.org/10.7763/ijfcc.2014.v3.298.

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Ahmad, Norita, and Zulkifli M. Shamsudin. "Systematic Approach to Successful Implementation of ITIL." Procedia Computer Science 17 (2013): 237–44. http://dx.doi.org/10.1016/j.procs.2013.05.032.

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Müller, Sune Dueholm, and Christian G. de Lichtenberg. "The culture of ITIL: Values and implementation challenges." Information Systems Management 35, no. 1 (2017): 49–61. http://dx.doi.org/10.1080/10580530.2017.1416946.

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Rubio Sánchez, Juan Luis. "Model to Optimize the Decision Making on Processes in IT Departments." Mathematics 9, no. 9 (2021): 983. http://dx.doi.org/10.3390/math9090983.

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The objective of this article is the definition of an algorithm aimed to settle the sequence of implementation of Information Technology Infrastructure Library (ITIL) processes that should be followed in the technology departments for its proper management. The mathematical model presented solves the question of the best ITIL process to implement by using an optimization function that considers the objectives and restrictions given by the company. This model is the basis for an iterative greedy algorithm proposed that generates the optimal sequence of ITIL processes to implement. The algorithm has been proven in a company with satisfactory results: the proposed sequence of implementation allowed the company to properly manage the IT department as well as get close to competitors based on the objectives and restrictions reported by the company. The novelty of this contribution relies on the design of an algorithm to generate an optimal and specific sequence of ITIL processes to implement in the IT department of a company, as the previous solutions relied on generic sequences or required external consultants to get their opinion and so did not have a mathematical basis.
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Ravasan, Ahad Zare, Taha Mansouri, Mohammad Mehrabioun Mohammadi, and Saeed Rouhani. "Supporting the Module Sequencing Decision in ITIL Solution Implementation." International Journal of Information Technologies and Systems Approach 7, no. 2 (2014): 41–60. http://dx.doi.org/10.4018/ijitsa.2014070103.

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Nowadays a growing interest in Information Technology Service Management (ITSM) proves the trends and needs of their implementation in organizations. In order to successfully implement an ITSM project in an organization, it is essential to implement a suitable ITSM solution to support the related processes. The ITSM solution implementation can be conducted either in a big bang or phased manner by module. The present paper intends to offer the analytical means to support decision-making in the implementation sequence of Information Technology Infrastructure Library (ITIL) solution modules. Since the decision problem of the module sequence involves a myriad of organizational and technical issues, which are vague in essence, we propose the Balanced ScoreCard (BSC) based evaluation criteria for supporting module sequencing decision along with fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) method to be applied. The proposed approach has been applied to a local Iranian company in the field of IT services to implement the acquired ITSM solution; the provided numerical example illustrates the applicability of the approach for the purpose. The priorities for the implementation sequence of the modules are determined in the case study.
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AB, Mutiara, Prihandoko, Prasetyo E, and Widya C. "Analyzing COBIT 5 IT Audit Framework Implementation using AHP Methodology." JOIV : International Journal on Informatics Visualization 1, no. 2 (2017): 33. http://dx.doi.org/10.30630/joiv.1.2.18.

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COBIT has been known as the best practice standard in IT Governance, both in management or evaluated of the IT utilization. The role of IT Audit framework to evaluate the benefits of Information Technology in an enterprise either its gain benefits or fail in order to achieved the business objective. In Indonesia, most organization has been implemented the IT as their main support of process business, and deliberately conduct the evaluation of the implementation used some IT Audit framework such as ITIL, TOGAF, COBIT and other Government rule. Those frameworks have been known as an IT governance framework, most of organizations are choosing COBIT and ITIL due to the internal control issues. Therefore, this research will be focus on COBIT 5 utilization as an IT audit frameworks, a comparison also will be done between the COBIT 5 and ITIL. The comprehensive parameters in COBIT 5 which provides 5 category process in two domain, management and control will be the variables of prioritizing process among them for each object. This paper will analyze the use of those parameters for some selected organization and prioritize them using the Analytical Hierarchy Process (AHP) methodology that will lead to create a new model of IT Audit frameworks based on the user requirement and opinion. the analyzing process the implementation of COBIT 5 framework in some organizations, and priorities the preferred attributes of COBIT 5 that very likely and suitable to the culture and needs of user in Indonesia using AHP Methodology, and create the best qualified model of IT Audit that fit with the requirements of the organizations especially for Indonesia organizations and companies.
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Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, and El Hossein Illoussamen. "Introducing ITIL Framework in Small Enterprises." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 1–19. http://dx.doi.org/10.4018/ijitsa.2019010101.

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Given the critical consequences that IT can have on the survival of SMEs in a competitive environment, ITSM practices have becoming a necessity for SMEs that must be investigated. ITIL is criticized as being appropriate for large enterprises and less for SMEs. Thus, it calls for tailoring this framework while taking into consideration the specific realities of small companies. In this context, this article provides a practical tool formally developed according to the design science research approach, and it addresses an area of relevance to both practitioners and academics and suggests solutions that can help managers to personalize IT service practices to suit the characteristics of small scale enterprises. Results show that the flexible nature of the proposed framework has enabled to overcome the main difficulties of ITIL components implementation in small scale environments. It is found that the integrated use of balanced scorecard perspectives and ITIL practices can help SMEs to better implement ITIL components, achieving in that way a better alignment between the business and the IT.
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Dissertations / Theses on the topic "Implementation of ITIL"

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Nilsson, Paul, and Daniel Lasson. "ITIL inom Conect AB." Thesis, Jönköping University, JTH, Computer and Electrical Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-838.

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<p>Conect AB wants to know how they can use ITIL in their organization. Right now their company is in an expansive phase and needs a more structured way to work. They have been thinking of improving their way of work for several years but haven’t had the time to do so. Now they have realized they need to work more efficiently to able to grow further. ITIL is a collection of best practices. ITIL’s purpose is to help IT organizations to get more organized to de able to benefit the business in a better way. ITIL is developed by OGC (Office Goverment of Commerce) in England. With the help</p><p>ITIL you can structure your work better and there by increase the efficiency of the IT process. ITIL is divided I several processes and each one of them have their own purpose. That makes everyone’s duties clear. The central parts of ITIL are Service Support and Service Delivery that gives an overview of how to work in an</p><p>IT organization. The information about ITIL that has been acquired through previous courses at School of Engineering in Jönköping. Some books about ITIL were used to furthermore gather information. The information about how Conect AB work has been put together through several interviews with the supervisor at the company. A survey was sent to several of their customers, which of three of them replied.</p><p>This provided a good idea about how Conect AB works today. At the moment the company doesn’t have a helpdesk system to handle incoming</p><p>incidents. This is considered as the weakest part for the moment. A helpdesk system could improve the efficiency of their work a lot. To handle the incoming incidents in a correct way Conect AB will need to build a helpdesk, instead of letting the customers call the technicians directly. If they choose to implement the advices given to improve them, they will probably be able to expand even more. The time saved by the improvements can be used more efficient. This will allow the costumer relations to increase.</p><br><p>Conect AB vill veta hur de kan använda ITIL i deras organisation. De befinner sig just nu i en expansiv fas och behöver ett mer strukturerat arbetssätt. De har funderat i flera år på att förbättra sitt arbetssätt men har inte haft tid att göra detta. De har nu insett att de måste effektivisera sitt arbetssätt om de skall kunna växa. ITIL är samling av de så kallade ”best practices” som betyder ungefär bra erfarenheter. ITIL ska hjälpa IT–organisationer med att bli mer organiserade och att öka sin nytta för affärsverksamheten. ITIL är framtaget av OGC (Office Goverment of Commerce) i England. Med hjälp av ITIL kan man strukturera sitt arbetssätt bättre och därmed öka effektiviteten på IT-processen. ITIL är indelat i</p><p>flera processer, var och en med sina speciella uppgifter så att alla vet vad de ska göra. De centrala delarna i ITIL är Service Support och Service Delivery som på ett övergripande sätt beskriver hur man kan jobba i en IT-organisation. Informationen om ITIL till det här arbetet har införskaffats genom tidigare kurser på Tekniska Högskolan i Jönköping. Dessutom har böcker använts med</p><p>anknytning till ITIL. Informationen om Conect AB:s arbetssätt har sammanställts genom återkommande besök och samtal med handledaren hos uppdragsgivaren. Dessutom gjordes en enkättundersökning mot företagets kunder varav tre svarade.</p><p>Genom detta skapades det en bra bild över hur Conect AB arbetar.</p><p>För närvarande har firman inte något ärendehanteringssystem för inkommande ärenden. Detta ses som den största bristen idag. Ett ärendehanteringssystem skulle effektivisera deras arbetssätt väsentligt. För att kunna hantera ärendehanteringen</p><p>på ett korrekt sätt måste en helpdesk upprättas istället för att tekniker har hand om kundkontakten. Om företaget kommer att implementera förbättringsförslagen kommer de förmodligen att kunna få utrymme för att expandera. Vinsterna består i tidsbesparingar som kan användas mer effektivt. Dessutom kan man öka kundnöjdheten mot företaget.</p>
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Vozdecký, Martin. "Implementace procesní metodiky ITIL." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-224195.

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Process Management is becoming more discussed issue in every company. The challenge for IT Managers is to deliver IT Services at a high quality in accordance and partnership with business. The diploma thesis Implementation of ITIL process methodology focuses on identification and analysis of existing shortcomings in the specific example of a chosen company in terms of ITIL process methodology and proposes recommendations and changes that will improve the current situation.
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Wang, Jingwen, and Sereshki Hami Khosravi. "How to implement ITIL successfully?" Thesis, Jönköping University, JIBS, Business Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12968.

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<p>The purpose of this thesis is to reveal how Information Technology  Infrastructure Library (ITIL) should be implemented in an organization in  an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL “best practices”.</p><p>This paper seeks to take a study of “How to implement ITIL successfully in organizations”, which could be subdivided into questions of “What steps are necessary to implement ITIL” and “what factors are critical within implementation process”. Although previous researches have made some recommendations generally, this paper investigates the question on that base through comparing consultants’, organizations’ opinion and previous researches.</p><p>This study begins with an overview of ITSM, ITIL, and critical success factors and steps of ITIL implementation. Information about the critical success factors and steps of ITIL implementation were acquired through interviews, emails and questionnaires from responsible staff in some major representative consultancy and organizations.</p><p>The outcomes of our research are fourteen significant steps to implement ITIL and some success factors during implementation, which are vital to have a prosperous ITIL implementation. This research makes a guideline for organizations to understand and carry out the ITIL implementation efficiently.</p>
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Assad, Muhammad Imran, and Mian Abbas Ahmad. "Guidelines for ITIL Implementation : A Framework for IT Service Management." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28764.

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Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. The purpose of this thesis is to present theguidelines to implement ITIL. Available literature on ITIL discusses the importanceof ITIL, its benefits, facilitating and challenging factors associatedwith implementation. But the steps to implement ITIL have so far not beendiscussed. We take the opportunity to explore empirical data from industry andliterature to get to know different strategies and approaches used by IT professionalsfor implementing the ITIL framework.To fulfil the purpose, we stated three research questions: “What are facilitatingfactors for the ITIL Implementation?”, “What are the challenging factors forthe ITIL Implementation?”, and “Based on facilitating factors and barriers,what are the guidelines for a successful ITIL implementation?”. Literature wasreviewed to extract required factors and senior IT professionals from two organisationswere interviewed to get to know what factors had been facilitators and barriers for them. The extracted factors were compiled, grouped and analysedto develop implementation steps. The result of this thesis is a framework developed implementation steps, which any organisation can use as guidelineto adapt ITIL framework. These steps consist of four phases highlighting significantfactors needed for the successful implementation. Among the highlighted factors were top management support, ITIL skills of implementer, resistanceto change, financial support, staff training, process mapping, documentation,project management and governance are the most important factors which influence the implementation process.
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Kapp, James A. "Implementation of operational framework in the NLP based on MOF and ITIL standards." [Denver, Colo.] : Regis University, 2006. http://165.236.235.140/lib/JKappPartI2006.pdf.

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Myslivec, Tomáš. "Implementace helpdeskového řešení pro správu požadavků." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-72465.

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Master thesis deals with implementation of helpdesk solution provided by Kayako Fusion in medium-sized IT outsourcing company. The first part focus on analysis of existing application in technical department, together with an analysis of management and customers functional requirements. Subsequently, the helpdesk system is designed to fulfill the objectives of analysis. In the last part of the thesis you will find detailed description of procedure for implementation and customization of mentioned helpdesk application. The proposed solution is based partly on provision of IT services (ITIL), especially the area of Incident and Problem management. In conclusion you will find the statement indicating if the implementation of Kayako Fusion fulfilled the expectations of management, meet predetermined requirements and become suitable tool to support and carry out daily business processes.
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Jež, David. "Měření efektivity dodávání informačních a komunikačních služeb pomocí Business Intelligence systému v bankovním sektoru." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193481.

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The final thesis focuses on the issue of measuring efficiency in the delivery of information and communication services in one of the multinational banking institutions operating within Czech market, particularly in the context of its information technology department. Measuring of the effectiveness is demonstrated on built Business Intelligence (BI) solution. The main goal of this work is therefore the development and implementation of BI solution that provides automated reporting to measure the effectiveness of mentioned department. The thesis is divided into two parts -- theoretical and practical. Theoretical part focuses on BI basics, efficiency measurement models, ITIL and issue of SLA. In the practical part there is development of BI solution described with the entire application life cycle demonstration. Benefit of the final thesis is mainly in the deployment of BI product in real company. For of a wider audience is the key benefit contained especially in the theoretical part where the basic information of BI and performance measurement possibilities can be found.
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Norrmalm, Thomas. "Achieving Lean Software Development : Implementation of Agile and Lean Practices in a Manufacturing-Oriented Organization." Thesis, Uppsala universitet, Avdelningen för datalogi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-147645.

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The study reveals improvement areas in terms of lead time and quality in a traditionalsoftware development process of a large manufacturing-oriented organization, andidentifies four obstacles to the application of a Lean software development frameworkin order to achieve such improvements. The data from interviews are matched tofour predefined categories. These categories are evaluated using value streammapping and a framework of seven common improvement areas in softwaredevelopment. A large project and task tracking system indicate that lead time is a realproblem in the process. The most significant improvement area is wait time forchange approval meetings. A second prominent improvement area is the large amountof approval handshakes. At least a few of these handshakes are always approved, thusadding unnecessary lead time to the process. The four most imminent obstacles in adopting lean software development areidentified through estimating the efficiency of two in-house derivations of Scrum andKanban. The first obstacle is deep vertical but narrow horizontal expertise amongdevelopers. With some systems, there’s only one developer who knows how tomaintain the product. This makes it impossible to work as a team which is animperative principle of lean. A second obstacle is how the teams are arrangedorganizationally. They have a functional setup over three departments and threemanagers, which to some extent create a silo mentality, rendering cooperationdifficult. A third obstacle is how the teams are arranged geographically. Split over twolocations, manufacturing and headquarters, they have different customers, objectivesand a plain unfamiliarity with another that has reduced the will and opportunity tocommunicate and coordinate. A fourth obstacle is the inherent conflict between theprescriptive activities of ITIL, optimized for IT operational services,  and theadaptability of agile methodologies, optimized for rapid change and empiricaldecisions. ITIL fulfills a sometimes uncalled for need to get all changes approvedthrough several layers of management. The study concludes that Lean software development is in conflict with manytraditional values of a manufacturing organization. Although lean may be prevalent inother parts of the organization, this does not necessarily include the IT function. ITstill seems to have hard time grasping the lean concepts of flow, waste and value.
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Pinto, Diogo Vieira de Oliveira. "Implementação de um processo de gestão de serviço de tecnologias de informação : estudo de caso." Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7546.

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Mestrado em Ciências Empresariais<br>Este estudo de caso refere-se à implementação de um processo de ITIL (Biblioteca de Infraestrutura de TI ou Information Technology Infrastructure Library) numa organização de Tecnologias de Informação. Pretende-se implementar um processo de gestão de problemas na organização, tendo como primeiro objetivo verificar se faz sentido adotar uma framework de gestão de serviço. Procurou-se averiguar, de igual forma, quais os benefícios derivados da gestão de incidentes e como se verificaram no estudo. Adicionalmente tentou-se perceber quais os benefícios que se retiram do processo de gestão de problemas. Foram recolhidos dados qualitativos através de entrevistas semiestruturadas e dados quantitativos dos relatórios dos incidentes criados. Os resultados mostram que faz sentido adotar uma framework de gestão de serviços de TI devido às vantagens que traz. Em particular, o alinhamento de alguns conceitos com as definições de uma framework, o que permite classificar adequadamente a informação. Não foi ainda possível verificar benefícios derivados da aplicação da gestão de incidentes neste estudo de caso. Relativamente ao processo de gestão de problemas em estudo, os dados não evidenciam um benefício concreto, contudo, não se pode deixar de mencionar a aprendizagem na organização e um maior envolvimento das equipas após o projeto. É ainda sugerida uma framework de IT Governance para auxiliar a implementação de processos de ITIL na organização.<br>This case study refers to an ITIL process implementation at an Information Technology organization. The intention is to implement a problem management process, having as primary goal to verify if a service management framework use makes sense. We tried to ascertain what the benefits are, and how they reveal themselves from the incident management in study. In addition we tried to understand what are the benefits acquired from the problem management process. The qualitative data collection was based on semi-structured interviews, and the quantitative data was collected from the created incident reports. The results have shown it makes sense to use a service management framework due to the received advantages, specifically the alignment of concepts with the framework definitions, allowing us to classify the data correctly. The results don't reveal benefits around the incident management on this process. Regarding the benefits obtained from the problem management process itself, our data doesn't reveal any specific however we need to mention the organization's learning and the team's involvement after the project. It is suggested an IT Governance framework to support ITIL processes implementation in the organization.
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Matuška, Marian. "Hodnocení informačních systémů." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221737.

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This work is evaluating information system from several different aspects. First of them is evaluation from customers point of view when choosing or using the information system. Second aspect is evaluation of information system itself by producer. The goal of this evaluation is to have high quality information system.
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Books on the topic "Implementation of ITIL"

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Shuja, Ahmad K. ITIL: Service management implementation and operation. Taylor & Francis, 2011.

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Olsen, Karen. ITI classroom stages of implementation: Assessing implementation of brain-compatible learning. Susan Kovalik & Assoc., 1994.

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Itil Smallscale Implementation. Stationery Office Books (TSO), 2009.

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Taylor, Sharon, and Ivor Macfarlane. ITIL Small Scale-Implementation. Renouf Pub Co Ltd, 2006.

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ITIL Small Scale-Implementation. Renouf Pub Co Ltd, 2006.

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ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management. Emereo, 2009.

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Olsen, Karen D., Susan Kovalik, and Karen Olsen. ITI Classroom Stages of Implementation. Distributed by Books for Educators, Inc, 1999.

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Olsen, Karen D. Iti Classroom Stages of Implementation: Assessing Implementation of Bodybrain- Compatible Learning. Books for Educators, 2001.

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Olsen, Karen D. Iti Classroom Stages of Implementation: Assessing Implementation of Bodybrain- Compatible Learning. Books for Educators, 1995.

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Wu, Jin. Introductory teaching language (ITL) compiler implementation in Java. 2001.

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Book chapters on the topic "Implementation of ITIL"

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Rubio-Sánchez, J. L., M. Arcilla-Cobián, and T. San Feliu. "Analysis about the implementation level of ITIL in SMEs." In Advances in Intelligent Systems and Computing. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-48523-2_2.

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Schmidtbauer, Philipp, Kurt Sandkuhl, and Dirk Stamer. "The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises." In Business Information Systems Workshops. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-41687-3_13.

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Albulescu, Mădălina, and Nicolae Bibu. "Change Management Strategy and ITIL Implementation Process in an IT Company—Study Case." In Innovation in Sustainable Management and Entrepreneurship. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-44711-3_46.

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"Service Management Implementation Overview." In ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394-5.

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"Business Service Management Implementation Roadmap." In ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394-17.

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"Business Service Management Implementation Planning." In ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394-18.

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"Post-Implementation Review." In ITIL Release Management. CRC Press, 2010. http://dx.doi.org/10.1201/9781439815595-an.

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"Oriented Service Managemen Implementation Life Cycle." In ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394-15.

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"Iterative and Incremental Service-Oriented Service Management Implementation." In ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394-7.

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"<> Business Service Management Implementation Project Communication Strategy and Plan Template." In ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394-25.

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Conference papers on the topic "Implementation of ITIL"

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Eikebrokk, Tom Roar, and Jon Iden. "ITIL Implementation: The Role of ITIL Software and Project Quality." In 2012 23rd International Workshop on Database and Expert Systems Applications (DEXA). IEEE, 2012. http://dx.doi.org/10.1109/dexa.2012.17.

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Sharifi, Mohammad, Masarat Ayat, Azizah Abd Rahman, and Shamsul Sahibudin. "Lessons learned in ITIL implementation failure." In 2008 International Symposium on Information Technology. IEEE, 2008. http://dx.doi.org/10.1109/itsim.2008.4631627.

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Iden, Jon, and Tom Roar Eikebrokk. "Understanding the ITIL Implementation Project: Conceptualization and Measurements." In 2011 22nd International Conference on Database and Expert Systems Applications (DEXA). IEEE, 2011. http://dx.doi.org/10.1109/dexa.2011.87.

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Mahy, Youssef, Mohamed Ouzzif, and Khalid Bouragba. "Supporting ITIL processes implementation using business process management systems." In 2016 Third International Conference on Systems of Collaboration (SysCo). IEEE, 2016. http://dx.doi.org/10.1109/sysco.2016.7831338.

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Lema-Moreta, Lohana, and Jose Calvo-Manzano. "A proposal for implementation of ITIL incident management process in SMEs." In 2017 IEEE Second Ecuador Technical Chapters Meeting (ETCM). IEEE, 2017. http://dx.doi.org/10.1109/etcm.2017.8247494.

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Gonzalez-Bañales, Dora Luz, and Teresa Lucio Nieto. "Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America." In INNODOCT 2019. Universitat Politècnica de València, 2019. http://dx.doi.org/10.4995/inn2019.2019.10048.

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This paper presents the case of evolution and lessons learned in information technology service management (ITSM) of a World Food Company in Latin America, with an emphasis on their process-driven strategy for integral transformation through the Information Technology Infrastructure Library (ITIL), as well as the creation of their Service Management Office (SMO). Their experience in implementing ITIL and an SMO presenting their roadmap and main challenges. As an extra added value, service quality has been enhanced through the use of business indicators and commitments from three perspectives: people, processes and technologies. These results reveal that the SMO has become a strategic complement for IT, in addition to being a fundamental element to ensure quality and efficiency in technology service management.
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SANTIAGO SIDON DA ROCHA, LEONARDO, and RODOLFO MIRANDA DE BARROS. "IMPLEMENTATION OF IT SERVICE TRANSITION BASED ON FRAMEWORK ITIL V3 - AN EXPLORATORY RESEARCH." In 15th CONTECSI International Conference on Information Systems and Technology Management. TECSI, 2018. http://dx.doi.org/10.5748/9788599693148-15contecsi/ps-5934.

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Berrahal, Wadie, and Rabia Marghoubi. "Lean continuous improvement to information technology service management implementation: Projection of ITIL framwork." In 2016 International Conference on Information Technology for Organizations Development (IT4OD). IEEE, 2016. http://dx.doi.org/10.1109/it4od.2016.7479279.

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Silva, Jos� Luiz da, Bruna Paiva da Silva, and Fernanda Helena Rosa Pereira. "IT SERVICES MANAGEMENT IMPLEMENTATION WITH ADOPTION OF THE GOOD PRACTICES OF ITIL� V3." In 11th CONTECSI International Conference on Information Systems and Technology Management. TECSI, 2014. http://dx.doi.org/10.5748/9788599693100-contecsi/comm-915.

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Nugraha, Akbar Dwiyoga, and Nilo Legowo. "Implementation of incident management for data services using ITIL V3 in telecommunication operator company." In 2017 International Conference on Applied Computer and Communication Technologies (ComCom). IEEE, 2017. http://dx.doi.org/10.1109/comcom.2017.8167093.

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