To see the other types of publications on this topic, follow the link: Improvement of food service performance.
Dissertations / Theses on the topic 'Improvement of food service performance'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Improvement of food service performance.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
McAllister, Steve Randolph. "Implementation of Food Safety Regulations in Food Service Establishments." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5902.
Full textAbstract:
Food service businesses in the United States have experienced millions of dollars in losses caused by foodborne illness outbreaks, which can lead to bankruptcy and business closures. More than 68% of all foodborne illness outbreaks occur in food service establishments. The purpose of this descriptive case study was to explore the strategies leaders of food service establishments use to implement food safety regulations. Force field analysis was the conceptual framework for this study. The population for the study consisted of 3 leaders of food service establishments located in the southeastern region of the United States. Data were collected using semistructured interviews and a review of the business policies and procedures that support compliance with critical food safety regulations. The methodological triangulation approach was used to assist in correlating the interview responses with company policies and procedures during the data analysis process. Yin's 5-step data analysis approach resulted in 3 themes: (a) organizational performance analysis for improvements in food safety, (b) strategies applied to improve food safety, and (c) stability of new strategies for food safety. The key strategies identified included adhering to the guidelines of food code and regulation, conducting employee training and awareness building, and working closely with food safety inspectors. The implications for positive social change include the potential to add knowledge to businesses, employees, and communities on the use of effective food safety strategies to minimize foodborne illnesses. Such results may lead to the improvement of service performance and long-term growth and sustainability of food service establishments.
2
Wang, Qi. "Performance improvement of quality of service routing under inaccurate link-state information." Thesis, Southampton Solent University, 2004. http://ssudl.solent.ac.uk/602/.
Full textAbstract:
It has been observed that the current best-effort IP packet delivery service in the global Internet is sometimes not good enough for emerging real-time multimedia applications. These resource intensive applications normally have more stringent requirements on bandwidth, delay, delay jitter etc. The quality of service (QoS) requirements of these applications raise new challenges for the development of new routing mechanisms. QoS routing can provide increased network utilisation compared to best-effort routing by efficiently regulating and managing resource sharing across a network. However, the benefit of QoS routing comes with complex routing computation costs and increased routing protocol overhead. It is impractical to collect detailed global state information and keep it up-to-date in large-scale dynamic networks, such as the Internet. As a result, inaccurate link-state information increases the flow blocking probability and makes source nodes select non-optimal paths. To maximise the link utilisation and meet application QoS requirements, routing algorithms need accurate link-state information to make routing decisions. This thesis investigates the statistical properties of time series of link utilisation. In particular, the evaluation focuses on the presence of autocorrelation in the time series. Further study under various link-state update policies, network and traffic configurations identifies the factors that may affect the statistical properties of the time series. Based on this analysis, a prediction-based link-state update policy is proposed to reduce the effect of inaccurate link-state information. The approach predicts the link-state utilisation trend based on past values. By advertising trend rather than instantaneous link utilisation, the routing algorithms may have more valuable information to make routing decisions instead of being affected by short lived sudden changes. An appropriate model that can satisfactorily fit the actual model is identified, estimated and validated. Finally, the performance of the proposed prediction-based link-state update policy is validated by simulation and compared with conventional update policies under a variety of network configurations. the results show that this approach is effective in improving routing performance.
3
Vermaak, JIC, and L. Fourie. "Continuous performance improvement in the South African National Defence Force." The Journal for Transdisciplinary Research in Southern Africa, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001286.
Full textAbstract:
Abstract:
This article concentrates on the South African National Defence Force
(SANDF), as a South African public sector department, its acceptance of the Batho
Pele principles and the implementation of various organisational performance
improvement programmes. However, despite accepting the principles and the
programmes, it is uncertain whether the SANDF institutionalised them in order to
effect continuous performance improvement.
4
Vermaak, JIC, and W. Fourie L. De. "Continuous performance improvement in the South African National Defence Force." The Journal for Transdisciplinary Research in Southern Africa, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001451.
Full textAbstract:
Abstract: This article concentrates on the South African National Defence Force
(SANDF), as a South African public sector department, its acceptance of the Batho
Pele principles and the implementation of various organisational performance
improvement programmes. However, despite accepting the principles and the
programmes, it is uncertain whether the SANDF institutionalised them in order to
effect continuous performance improvement.
5
Sandoval, Diana, Manuela Palomares, Jose Rojas, Pablo Mendoza, and Carlos Raymundo. "Lean Thinking Simulation Model to Improve the Service Performance in Fast Food." Advances in Intelligent Systems and Computing, 2021. http://hdl.handle.net/10757/653849.
Full textAbstract:
El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The fast food industry, specifically the service department, has experienced sustainable economic growth and has evolved in the application of substantial methods, however, it has presented a slowdown due to deficient operation level provided in the customer service area. A large number of customers do not make the purchase owing to a series of unmet trends that face the consumer behaviour which leads to significant economic losses and inefficient service. They have therefore focused their efforts on finding impulse mechanisms through allowing them to migrate to less costly processes and/or to achieve better utilisation of available resources without success. This research inquires into the effectiveness of the Lean Thinking Simulation (LTS) model, which consists in the development of a set of methodological phases and the adaptation of the technological support termed as Digital Change to improve the performance of customer service in Peruvian fast food. The main result of this practical study was defined by a Dashboard in real-time, and as a first approximation of the model, a 17.03% improvement can be shown in the performance of customer service on the fast food selected.
Revisión por pares
6
Rasque, Sara Samantha. "Assessment of the Memorial Student Center staff on high performance leadership characteristics evaluation of twelve leadership characteristics and the creation of a leadership performance characteristic instrument /." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001rasques.pdf.
Full text
7
Vermaak, JCI, and L. Fourie. "Continuous performance improvement in the South African National Defence Force." The Journal for Transdisciplinary Research in Southern Africa, 2007. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001365.
Full textAbstract:
Abstract: This article concentrates on the South African National Defence Force
(SANDF), as a South African public sector department, its acceptance of the Batho
Pele principles and the implementation of various organisational performance
improvement programmes. However, despite accepting the principles and the
programmes, it is uncertain whether the SANDF institutionalised them in order to
effect continuous performance improvement.
8
Valenzuela, Franco, Jeysev Estocalenko, José Rojas, and Carlos Raymundo. "Lean service quality model to improve the performance of service in automotive dealer." Springer Verlag, 2020. http://hdl.handle.net/10757/656345.
Full textAbstract:
El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general repairs are ever present in this tertiary activity. This document undertakes a practical study to measure the effectiveness of the Lean Service Quality (LSQ) model, which combines the development of a multi-elemental scale to measure service quality (SERVQUAL) and a conceptual/practical Lean Service model, with the aim of reducing the number of poorly performed technical repairs at a Toyota automobile dealership. The main result of the research was defining a practical guide to replicate the LSQ model. In addition, as the model’s first approach, the study demonstrated that, for the dealership under study, the rate of bad repairs was ultimately reduced by 5.17%.
9
Paillat, Etienne. "Energy Efficiency in Food-Service Facilities : The Case of Långbro Värdshus." Thesis, KTH, Tillämpad termodynamik och kylteknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93429.
Full textAbstract:
Food-service facilities have high energy intensities compared to other commercial buildings due to their energy use for cooking and refrigeration. Assessing the energy performance of such facilities has two main purposes. The first one is to evaluate how efficient food-service facilities are and to compare the results with other similar facilities. The second objective is to get a deeper analysis of the energy uses, what enables an easier identification of the processes whose energy efficiency can be improved. This thesis gives, in a first part, a general methodology of how such an energy performance assessment could be carried out. In a second part, a Swedish restaurant – Långbro Värdshus – is taken as a case study. This case study consists in an analysis of the cooking appliances' energy use and an energy performance assessment of the whole facility. A first result of this thesis is the importance of the definition of the system before to start the assessment. Lack of information about the considered processes or how energy use is estimated makes comparison and benchmarking difficult and potentially irrelevant. A second important aspect that stands out of the study when dealing with energy efficiency is the choice of a meaningful indicator. In the case of food-service facilities the amount of energy used per meal (typically expressed in kWh/meal) seems to be the most appropriate one. As regards the energy efficiency of Långbro Värdshus, it has been estimated at 5.9 kWh/meal when considering the total energy use of the facility and at 4.1 kWh/meal without HVAC systems' energy use. Concerning the cooking appliances, the monitored data of their electricity consumption have been analysed to identify the influence of the heating technology and behaviours on the energy use. It resulted, for example, that replacing two hot plate range tops by a solid top and an induction range top enabled 38 % energy savings. Moreover, training the personnel reduced by 7 % the total energy use of the monitored cooking appliances.
10
Stork-Wersborg, Maja. "Performance, Improvement, Management : eine systemische Analyse /." Aachen : Shaker, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013073241&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Full text
11
Al-Turaihi, Firas Sabah Salih. "Performance improvement for mobile ad hoc cognitive packets network." Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17123.
Full textAbstract:
In this thesis, focusing on the quality of service (QoS) improvement using per-packet power control algorithm in Ad Hoc Cognitive Packet Networks (AHCPN). A power control mechanism creates as a network-assisted function of ad hoc cognitive packet-based routing and aims at reducing both energy consumption in nodes and QoS requirements. The suggested models facilitate transmission power adjustments while also taking into account the effects on network performance. The thesis concentrate on three main contributions. Firstly, a power control algorithm, namely the adaptive Distributed Power management algorithm (DISPOW) was adopted. Performance of DISPOW was compared to existing mechanisms and the results showed 27, 13, 9, and 40 percent improvements in terms of Delay, Throughput, Packet Loss, and Energy Consumption respectively. Secondly, the DISPOW algorithm was enhanced, namely a Link Expiration Time Aware Distributed Power management algorithm (LETPOW). This approach periodically checks connectivity, transmission power, interference level, routing overhead and Node Mobility in AHCPN. The results show that LETPOW algorithm improves the performance of system. Results show further improvement from DISPOW by 30,25,30,42 percent in terms of delay, packet loss ratio , path lengths and energy consumption respectively. Finally,Hybrid Power Control Algorithm (HLPCA) has presented is a combination of Link Expiration Time Aware Distributed Power management algorithm (LETPOW) and Load Power Control Algorithm (LOADPOW); deal with cross-layer power control applied for transmitting information across the various intermediate layers. LOADPOW emphasis on the concept of transmission Power, Received Signal Strength Indication (RSSI), and the suitable distance between the receiver and the sender. The proposed algorithm outperforms DISPOW and LETPOW by 31,15,35,34,44 percent in terms of Delay, Throughput, Packet Loss,path length and Energy Consumption respectively. From this work, it can be concluded that optimized power control algorithm applied to Ad-hoc cognitive packet network results in significant improvement in terms of energy consumption and QoS.
12
Tickner, Leslie. "Empowerment and performance in local government : the impact of empowerment strategies on service improvement." Thesis, Northumbria University, 2010. http://nrl.northumbria.ac.uk/1989/.
Full textAbstract:
This study examines the impact an empowerment strategy may have when applied to public sector employees delivering Environmental Services. The study employs a case study method as its central research strategy with ten sample local authorities chosen as strategic informants. The key issues considered were the relevance of the appropriate structure within the organisation, the importance of employee engagement, the impact of the management or leadership style, and the opportunity for implementation of an empowerment strategy. Primary data collection was through twenty eight semi-structured interviews including Heads of Service, Service Managers, Supervisors and Front Line Operational Employees. Secondary data included Best Value Reviews, Comprehensive Performance Assessments, as well as Annual Audit Inspection Letters specific to the chosen sample. The research findings support the assumption that an empowered and empowering workforce can contribute to service improvement and also support the assumptions that other key drivers must also be in place to enable and facilitate that improvement. The research recognises those additional key drivers as engagement, corporate ambition, leadership style, training, resources, external constraints, task complexity, rewards and levels of and opportunities for innovation that contribute to the performance level of the organisation. Some or all of these drivers are evident in the sample authorities both from assessment reports as well as interview data. The research findings also suggest that there are many interpretations of empowerment with the most common understanding being simply the opportunity to change the way things are done but only after prior consultation with line managers. Line managers in the study group wanted to voice support for empowerment but in reality their actions fell short of an explicit strategy with a clear definition. Involvement in decision making by the front line employees was evident but fell short of a declaration of empowerment. The golden thread of empowerment appears to be dangled just out of reach of this group. The study contributes to existing empowerment literature but also to the specific impact of empowerment in a public service environment. It is important because it focuses on a service area that is experienced and used by the vast majority of citizens. The impact of poor or declining environmental services as well as high quality and improving environmental services is immediately noticeable by all that experience it. It is a service where a strategy of empowerment should bring about a noticeable change in quality.
13
Gebremeskel, Anteneh. "New Service Development : Energy Efficiency Consultancy Service." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12907.
Full textAbstract:
For a longer period of time, manufacturing was the core business activity and hence service has gained lesser attention. However, a time came when manufacturers faced a huge challenge to stay profitable which apparently gave service to get more attention. The reason to this can be classified in to three categories: economic reasons, customer satisfaction and competitive advantage (Oliva et al., 2003). Understanding this, Volvo Group has set high target for revenues from soft products including service. In order to achieve this it is necessary to expand existing service offerings and explore more new service offerings. As part of this goal, Volvo Technology has been working on several projects. One of the projects which are closely related to this thesis is the Hauler Development Service (HDS) which started in 2008 for the trucking (Hauling) industry. HDS has two versions; HDS Green Field and HDS Efficiency and Effectiveness. HDS Green field focuses on starting up new road transport operations and establish business processes including system support on emerging markets. HDS Efficiency and Effectiveness focuses on performing assessments and improvement programs on already established firms on mature markets. These business offerings started to get their orders from customers and thus proving their functionality. However, unlike the trucking industry, the construction equipment business area within Volvo Group is lacking such business offerings today. Volvo Construction Equipment is the second largest business area within the Volvo group generating about 16 % of the total sales. Volvo CE is mostly offering hard products and wants to expand its service offerings and assume a better position as a professional service solution provider. The development of HDS for the trucking industry and the need for Volvo CE to expand its service offerings laid the background for this thesis. One of the market segments Volvo CE provides equipments is to the quarry and aggregate business segment. Customers with in this business area were successfully contacted and collaborated in this study. This master thesis investigated what the customers in the quarry and aggregate business area needs and problems are and developed a service concept which Volvo CE can offer while at the same time solving customer problems. This service concept was found out to be Energy Efficiency Improvement Service intended to help lower production costs of the customer by eliminating or lowering energy wastes and improve environmental impacts by lowering carbon emissions. Moreover, customer energy performance measures were studied and analysed if they are robust enough to be used as measures to the improvements inevitable by the new service offer, the Energy Efficiency Improvement Service. Results show that the energy performance measures currently in use are not robust enough, and suggest further development of energy performance measure system. In order to realize the service offer in a practical manner, the five lean principles (define value, identify value stream, floe, pull and continuous improvement) were tested if they can be used as tools to identify and measure energy wastes at the customers operation site and proved to be useful.
14
Glennon, Russell J. "The 'death of improvement' : an exploration of the legacy of performance and service improvement reform in English local authorities, 1997-2017." Thesis, Loughborough University, 2017. https://dspace.lboro.ac.uk/2134/25178.
Full textAbstract:
When Tony Blair's New Labour administration took control in 1997, it sought to establish a programme of organizational, performance, and democratic reform. Initially badged as the modernizing government programme, it was later developed in the Best Value regime for local government, which imposed a centrally-controlled performance regime on all local authorities. This was characterized by a managerialist regime of external inspections, league tables, and reliance on extensive performance management, overseen by the Audit Commission. One of the first acts of the 2010 Coalition government was to dismantle this regime, along with announcing the abolition of the Audit Commission. This research sought to examine the legacy of the 1997-2010 performance regime on six English local authority case studies, identified via a deviant case analysis. An examination of the literature developed a conceptual model of seven dimensions of reform, and the research used an exploratory approach to examine the legacy of the performance regimes through a range of qualitative interviews and focus groups. The inductive analysis of interview data found that financial austerity dominated the local government environment, and the impacts of these cuts were felt across the entire group of case studies. These savings requirements had effectively broken the expectation of continuous improvement explicit in the Best Value duty what we refer to here as the death of improvement . Authorities were reducing staffing, which resulted in the loss of expertise and skills. They were also scaling back many universal services through managed decline , and deregulation of performance regimes was stimulating divergent responses to performance management arrangements, as well as influencing the relationship between politicians and performance management, and central performance staff and departmental staff. There were challenges raised around the residual inspections, largely restricted to social care and education, and how these interacted with central performance team models. The discussion develops a three-part model of performance as a system of governance , which integrates three key areas of theoretical and empirical development: performance management frameworks, accountability, and value for money. This allows four main contributions to knowledge: The concept of public value for money , Further development of our understanding of multiple forms of accountability A new model of performance management zones that articulates different roles for performance management at points within the organization A categorisation of the main changes in reform paradigms It concludes that understanding the values underpinning public sector reforms through a range of interpretive lenses is essential to fully comprehending the impact of reforms at three levels: conceptualization, operationalization, and implementation. The legacy of Comprehensive Performance Assessment and Comprehensive Area Assessment can be seen in the increased capacity and capability of local authorities to engage with performance management, and data and evidence-driven policy making. Yet, these capabilities may not have prepared authorities sufficiently for the demands of significant budget cuts driven by the post-2010 political environment.
15
Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.
Full textAbstract:
This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of needed services. This research assess how veterans access healthcare and receive service. The problem to be addressed relates to reports by veteran healthcare organizations regarding the presence of gaps in coverage and customer service disparities in healthcare. Common concerns involve the gaps between veterans’ expectations for services and the provided services. This study created a survey instrument that contextualized components of established scales along with demographics and constructs specific to the current study. This study assessed the relationships among a variety of constructs and dimensions with healthcare expectations and service quality using a series of simple regressions. The results showed a statistically significant relationship between quality and the use or intention to use technology. The study supports the contention that respondents are willing to use self-service technologies. Technology that incorporates digital devices into healthcare services offers an opportunity to bridge service gaps and holds a promise for giving veterans faster access to service and care in a beneficial manner.
16
Oyelakin, Tesleem Olanrewaju. "Improvement on performance evaluation for a service providing process (With specific focus on material availability, administrative assistance, service quality and opening hour)." Thesis, Linnéuniversitetet, Institutionen för maskinteknik (MT), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24135.
Full textAbstract:
Improvement is an essential act for restricting increasing performance pressure in organizational activities. In this paper, a framework for carrying out performance measurement process in order to strengthen the balanced score card application is developed. The proposed framework is increased to 11 procedural steps with the modification of analytic hierarchy process methods (AHP) within the balanced score card (BSC) problem solving and continuous improvement. The framework was examined with a case study of city library in Sweden. The framework enabled the service providers’ as the decision maker to assess their performance on their service rendering with respect to customer requirement, identify key measures and select the most preferred and improvement means. The motivation for this proposed framework was evident of how the step 4 can be prioritized by addressing the measure to be taken that can lead the organization in improving their performance.
17
West, Joseph John. "Strategy, environmental scanning, and their effect upon performance: an exploratory study of the food service industry." Diss., Virginia Polytechnic Institute and State University, 1988. http://hdl.handle.net/10919/54458.
Full textAbstract:
The major purpose of this study was to examine the relationship of strategy and environmental scanning to performance. Porter’s (1980) strategic typology was utilized to classify foodservice firms by strategic orientation; and, an analysis of variance was performed to determine the differences in their performance. Environmental scanning engaged in by the firms was measured utilizing a modified multimethod - multitrait scale developed by Hambrick (1979). A final analysis conducted in this study was the comparison of environmental sectors scanned by high and low performing firms of each strategic group to determine their relationship with the performance variables. The three performance variables used in this study were: (a) Return on Sales, (b) Return on Assets, and (c) Growth in Unit Sales.
All foodservice firms surveyed were either independent corporations or strategic business units of larger corporations whose major source of revenue was the foodservice industry. The study was nationwide with 18 national, 32 regional, and 15 local foodservice companies participating. The data was collected from fiscal year 1982 through fiscal year 1986 from both private and public sources.
Strategy and environmental scanning were found to have substantial influence on both Return on Sales and Return on Assets. High performing firms in both differentiation and low cost strategies were found to engage in significantly greater amounts of environmental scanning than low performing firms in those two strategic groups. Focus strategy underperformed all other strategic groups in all performance measures.Ph. D.
18
Straathof, Nicole. "Improvement of Naturally Derived Food Colorant Performance with Efficient Pyranoanthocyanin Formation from Sambucus nigra Anthocyanins using Caffeic Acid and Heat." The Ohio State University, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=osu1595434368873301.
Full text
19
Chong, Yukyeong. "Evaluation of TQM performance and organizational management effectiveness for foodservice and clinical nutrition service management in hospital settings /." free to MU campus, to others for purchase, 1998. http://wwwlib.umi.com/cr/mo/fullcit?p9904838.
Full text
20
Stenberg, Marcus, and Jesper Larsson. "Optimizing the Supply Chain Performance at Ericsson AB : A Study of Lead Time Reduction and Service Level Improvement." Thesis, Linköpings universitet, Logistik- och kvalitetsutveckling, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133357.
Full textAbstract:
Ericsson has recently experienced difficulties to meet the customer demand, which has led to lost market shares. This is mainly due to the long and unpredictable lead times within their supply chains. Therefore, Ericsson seeks to increase their ability to meet the customer demand by reducing the customer order lead time. A shorter lead time would imply a greater responsiveness and improved service level towards the customers. A directive from the company was to base the study on the supply chain for the customer Algeria Telecom Mobile. The purpose of the study is to give recommendations for improvements that reduce the total lead time in a supply chain perspective in order to improve the customer service level. To be able to fulfill the purpose, four objectives were distinguished and supported with existing frameworks for analyzing supply chains. The first step was to create a current state map, which was achieved by conducting 24 interviews with people working within the supply chain. The second step was to identify potentials for lead time reduction. This was done by categorizing the supply chain parts and the problems that were gathered during the current state mapping into meaningful groups, and thereafter prioritize the categories with the greatest potential. The third step was to generate alternative solutions by conducting a second literature review based on the potentials that was identified during the prior step. The general solutions were later modified in order to fit the current supply chain. It resulted in eight Ericsson specific solutions. The fourth step was to evaluate these solutions in combination, which led to a recommended combination of solutions that provided the greatest lead time reduction. Also the requirements for implementing these solutions were presented in this step. The recommendation for Ericsson is to rearrange their current supply chain for the studied customer and use two different supply chains; the Regional supply chain and the Alternative supply chain. The two arrangements will both be based on the implementation of a supply hub, which implies a movement of the customer order decoupling point closer to the customer. The Regional supply chain will cover the main flow and be used when the customer orders products from a product portfolio that has been agreed within the region. The Alternative supply chain will act as a complement and cover the flow of products outside the regional product portfolio. The estimated customer order lead time for the Regional supply chain is 17 days, which is a reduction of 80 % in the normal case for the studied supply chain. The lead time for the Alternative supply chain is more difficult to estimate precisely, but it will be reduced in comparison with the current situation. Moreover, the service level towards the customer will be increased for both the Regional and the Alternative supply chain. To summarize the recommendations that are forwarded to Ericsson, they are listed below:
21
Blansett, Karen D. (Karen Day). "Prediction of the Job Performance of Restaurant Workers Using a Service Orientation Measure." Thesis, University of North Texas, 1990. https://digital.library.unt.edu/ark:/67531/metadc501115/.
Full textAbstract:
Service orientation has been suggested to be a work-related behavioral trait that contributes toward overall job performance in certain occupations. Therefore, the Batrus Hollweg Service Questionnaire (SQ), a personality inventory, was hypothesized to predict performance in a sample (N=55) of fast-food restaurant workers whose jobs were primarily composed of service-related elements. A performance evaluation form was created for use as the criterion measure. An alternative scoring system for the SQ was developed, and showed it to be significantly correlated with the criterion. The potential for use of the alternative scoring procedure is discussed.
22
Thomas, Clorice D. "Attitudes toward unions among civilian food service workers at U.S. Army medical centers and relationships to job satisfaction and performance /." The Ohio State University, 1988. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487335992903923.
Full text
23
Swartz, Andrew Mervyn. "An evaluation of the school feeding programme as a service delivery mechanism to improve academic performance of needy learners in Bonteheuwel." Thesis, Cape Peninsula University of Technology, 2009. http://hdl.handle.net/20.500.11838/1662.
Full textAbstract:
Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2009The study centres on the school feeding programme in the Bonteheuwel area, which is a predominantly Coloured residential area in close proximity to Cape Town International Airport. The school feeding programme is a national initiative that is driven by the Western Cape Education Department on a provincial level. The research investigated whether the school feeding scheme is being implemented effectively and efficiently. This implies that it was necessary to determine: The current status of school feeding in Bonteheuwel; Whether it adequately meets the needs of needy learners; and If the current scheme is found to be inadequate, what can be done to improve the situation? As the study uses both descriptive and empirical approaches, a questionnaire was constructed to obtain views of selected members of Bonteheuwel’s community. Responses to the questions/statements in the questionnaire were analysed by a Cape Peninsula University of Technology registered statistician and the statistical analysis provided positive answers to the above determinations, which revealed that the school feeding programme was not effective and that more should be done to improve its delivery. The final chapter proposes a number of recommendations to improve implementation of the school feeding programmme.
24
Saunders, Lesley. "A science in the service of an art? : the use of 'value added' analyses of school performance to aid school improvement." Thesis, University of Oxford, 2001. http://ora.ox.ac.uk/objects/uuid:ff55c39e-d9f2-4483-bbef-cf827f250781.
Full textAbstract:
The thesis is concerned to explore whether and how ‘value added’ data analyses can contribute to school improvement, and to identify some of the conditions under which this might be so. In the course of conducting the study, the author experienced a tension between the ‘research’ and the ‘development’ dimensions of her work, and this is used to inform the outcomes of the thesis. The thesis is underpinned by three related aims: first, to provide a historical and evaluative overview of how the idea of ‘value added’ came to enter and influence the debate on educational quality in England. The study of the literature demonstrates that the main principles of ‘value added’ were already well developed before the term was in common use; it also reveals that the ambiguities in the term are not merely reflective of disagreements about how best to calculate value added but actually central to how the idea has been made to function within a particular political agenda for education having to do with ‘raising standards’. Because of the relentlessness of that agenda, ‘value added’ measures of attainment have undergone considerable methodological development over the past ten years, to the point where sophisticated statistical data on pupils’ and schools’ performance is being generated and used by government agencies, LEAs and schools themselves to an extent virtually unknown elsewhere. However, this thesis indicates that the technical and conceptual issues involved in putting such data to practical use in schools are likely to test the interpretative and organisational skills of users. The literature search confirms that not much investigation has been done into how data is actually used, but that what there is suggests some important lines of inquiry. The second aim of the thesis is accordingly to explore, through a small-scale empirical study, the use by secondary school staff of value-added data as exemplified by the NFER’s value added service QUASE. The study was conducted in nine schools, with staff at senior and middle management levels, and focused on mathematics, English and science departments. The third aim of the thesis is to assess how far the case-study findings might shed further light on the issues entailed in using such data for school improvement. The evidence suggested that value added data are seen as complex and often ‘high stakes’ and that – at the time of this study – the uses of value added data were rather more limited than expected; furthermore, the meanings of value added would seem to be socially constructed by the political and institutional environment, and to be closely related to individual teachers’ values and attitudes. This in turn suggests that better insights into, and management of, ‘the psychology and sociology’ of how value added data are perceived and used are necessary. Nonetheless, the study concludes that there is potential for value added analyses to contribute to school improvement under certain conditions; crucially, the study indicated that these included a culture which emphasised self-evaluation – rather than external accountability – within the school or subject department, combined with input from a ‘champion’ or facilitator who understood the technicalities and significance of the data. Value added analyses seemed to be used most actively by,staff who were able to use them ‘heuristically’, that is, to pose informed questions about teaching and learning (rather than as literal truths or statistical fictions). The study argues that ‘value added’ measures of performance are accordingly better understood as a technology than a science – that is, a practical application of knowledge which interacts dynamically with its social and cultural environment.
25
Yan, Shihang. "Performance analysis and improvement of InfiniBand networks : modelling and effective Quality-of-Service mechanisms for interconnection networks in cluster computing systems." Thesis, University of Bradford, 2012. http://hdl.handle.net/10454/5713.
Full textAbstract:
The InfiniBand Architecture (IBA) network has been proposed as a new industrial standard with high-bandwidth and low-latency suitable for constructing high-performance interconnected cluster computing systems. This architecture replaces the traditional bus-based interconnection with a switch-based network for the server Input-Output (I/O) and inter-processor communications. The efficient Quality-of-Service (QoS) mechanism is fundamental to ensure the import at QoS metrics, such as maximum throughput and minimum latency, leaving aside other aspects like guarantee to reduce the delay, blocking probability, and mean queue length, etc. Performance modelling and analysis has been and continues to be of great theoretical and practical importance in the design and development of communication networks. This thesis aims to investigate efficient and cost-effective QoS mechanisms for performance analysis and improvement of InfiniBand networks in cluster-based computing systems. Firstly, a rate-based source-response link-by-link admission and congestion control function with improved Explicit Congestion Notification (ECN) packet marking scheme is developed. This function adopts the rate control to reduce congestion of multiple-class traffic. Secondly, a credit-based flow control scheme is presented to reduce the mean queue length, throughput and response time of the system. In order to evaluate the performance of this scheme, a new queueing network model is developed. Theoretical analysis and simulation experiments show that these two schemes are quite effective and suitable for InfiniBand networks. Finally, to obtain a thorough and deep understanding of the performance attributes of InfiniBand Architecture network, two efficient threshold function flow control mechanisms are proposed to enhance the QoS of InfiniBand networks; one is Entry Threshold that sets the threshold for each entry in the arbitration table, and other is Arrival Job Threshold that sets the threshold based on the number of jobs in each Virtual Lane. Furthermore, the principle of Maximum Entropy is adopted to analyse these two new mechanisms with the Generalized Exponential (GE)-Type distribution for modelling the inter-arrival times and service times of the input traffic. Extensive simulation experiments are conducted to validate the accuracy of the analytical models.
26
Noorwali, Ammar. "Investigating different types of variability in food production system." Thesis, De Montfort University, 2016. http://hdl.handle.net/2086/12264.
Full textAbstract:
A high level of competition in the food industry, specifically in the Middle East and the UK has forced companies to improve their processes by reducing lead time, waste, and costs and increasing production efficiency. The main challenge to the achievement of the process improvement objectives is the high level of process variability. Therefore, this research investigates the different types of variability in food production system and proposes a methodology to reduce the effect variability in food production system. The variability can be caused by several factors, for instance, in biscuit production lines variability can be induced due to short breakdown and long breakdown, variable processing times, variable temperature, etc. The proposed approach addresses process time variability issues associated with both make-to-stock (MTS) and make-to-order (MTO) manufacturing environments using an iterated approach. The proposed methodology integrates process mapping, (which is a lean tool for identifying value added and non-value added activities), discrete event simulation (to mirror the real production line), Taguchi orthogonal arrays (to generate different scenarios in order to investigate the effect of variability on the simulation model), correlation analysis (to identify the highest variability factors), and the rule based system (to improve food production system performance based on identified key performance indicators (KPIs)). The research uses a biscuit production line as a case study to validate the proposed methodology. The application of the proposed approach determines that the highest effected KPI is %working. The results showed that after implementation of the rule-based system, key performance improved in high variable areas. Results analysis based on before scenario shows that %working performance indicator is highly effected by variable temperature, speed, and breakdown factors for high variable areas such as baking, cooling, aligning, and packing. Based on identified factors and high variable areas, rules are developed by applying standardisation setting (SOP, WI, PP) in high variable areas and the results shows %working improved in baking by 4.78%, in cooling by 16.06%, in aligning by 0.35%, in packing machine1 by 2.5%, in packing machine2 by 2.37%, in packaging1 by 3.35%, and in packaging2 by 3.16%. The integrated method allow quick response , control the environment without production interruption, reduce number of experiments , and reducing variability in high variable areas, which narrowed the improvement in the required areas and increased its effectiveness.
27
Van, Bibber Ashley M. "Monitoring Safety Process Performance with Leading Indicator Safety Audits." Ohio University / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1430422992.
Full text
28
Chalmers, Rodney Eric. "The effects of verbal recognition on work performance and intrinsic motivation: Using behavior modification techniques." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2751.
Full textAbstract:
The effect of both public and private verbal recognition on intrinsic motivation and sales performance in fourteen restaurant waitstaff was evaluated using organizational behavior modification techniques. The hypothesis that public recognition would be more effective than private recognition in increasing intrinsic motivation and sales was not supported.
29
Frank, Sue Ann. "What does it take to motivate better performance and productivity in the federal workplace? ask the employees." Diss., Georgia Institute of Technology, 2011. http://hdl.handle.net/1853/39544.
Full textAbstract:
The federal government is often criticized for performance that fails to meet the public's expectations. Its traditional pay system receives much of the blame for rewarding seniority instead of performance. While everyone agrees that performance matters, they don't always agree on the best way to improve it. My research investigates human resource management strategies designed to motivate better performance and productivity. Specifically, I examine the credibility and feasibility of implementing pay for performance throughout the federal government and identify ways that managers can promote greater productivity through human capital investment. I conduct an extensive review of work motivation theories and synthesize findings from previous academic and government studies in order to develop models that are tailored to the federal workplace. I test these models using federal survey data from the Merit Principles Surveys of 2000 and 2005. A variety of attitudes, perceptions, expectations, and work environment factors are expected to influence job performance. Findings reveal that pay for performance belief and success are greatly affected by performance management, fair treatment in all personnel matters, supervisory fairness in decision-making, and organizational culture. Further results indicate that managers can markedly improve productivity by ensuring employees are highly engaged in their work, delivering effective performance management, providing a supportive organizational culture, and giving employees adequate resources and training. With federal agencies constantly striving to improve performance and productivity, these findings have practical implications for government as they suggest ways that public managers can achieve better performance and greater productivity through increased work motivation.
30
Hu, Jia. "Analysis and improvement of medium access control protocols in wireless networks : performance modelling and Quality-of-Service enhancement of IEEE 802.11e MAC in wireless local area networks under heterogeneous multimedia traffic." Thesis, University of Bradford, 2010. http://hdl.handle.net/10454/4466.
Full textAbstract:
In order to efficiently utilize the scarce wireless resource as well as keep up with the ever-increasing demand for Quality-of-Service (QoS) of multimedia applications, wireless networks are undergoing rapid development and dramatic changes in the underlying technologies and protocols. The Medium Access Control (MAC) protocol, which coordinates the channel access and data transmission of wireless stations, plays a pivotal role in wireless networks. Performance modelling and analysis has been and continues to be of great theoretical and practical importance in the design and development of wireless networks. This research is devoted to developing efficient and cost-effective analytical tools for the performance analysis and enhancement of MAC protocols in Wireless Local Area Networks (WLANs) under heterogeneous multimedia traffic. To support the MAC-layer QoS in WLANs, the IEEE 802.11e Enhanced Distributed Channel Access (EDCA) protocol has proposed three QoS differentiation schemes in terms of Arbitrary Inter-Frame Space (AIFS), Contention Window (CW), and Transmission Opportunity (TXOP). This research starts with the development of new analytical models for the TXOP scheme specified in the EDCA protocol under Poisson traffic. A dynamic TXOP scheme is then proposed to adjust the TXOP limits according to the status of the transmission queue. Theoretical analysis and simulation experiments show that the proposed dynamic scheme largely improves the performance of TXOP. To evaluate the TXOP scheme in the presence of ii heterogeneous traffic, a versatile analytical model is developed to capture the traffic heterogeneity and model the features of burst transmission. The performance results highlight the importance of taking into account the heterogeneous traffic for the accurate evaluation of the TXOP scheme in wireless multimedia networks. To obtain a thorough and deep understanding of the performance attributes of the EDCA protocol, a comprehensive analytical model is then proposed to accommodate the integration of the three QoS schemes of EDCA in terms of AIFS, CW, and TXOP under Poisson traffic. The performance results show that the TXOP scheme can not only support service differentiation but also improve the network performance, whereas the AIFS and CW schemes provide QoS differentiation only. Moreover, the results demonstrate that the MAC buffer size has considerable impact on the QoS performance of EDCA under Poisson traffic. To investigate the performance of EDCA in wireless multimedia networks, an analytical model is further developed for EDCA under heterogeneous traffic. The performance results demonstrate the significant effects of heterogeneous traffic on the total delay and frame losses of EDCA with different buffer sizes. Finally, an efficient admission control scheme is presented for the IEEE 802.11e WLANs based on analytical modelling and a game-theoretical approach. The admission control scheme can maintain the system operation at an optimal point where the utility of the Access Point (AP) is maximized with the QoS constraints of various users.
31
Raines, Diane Smith. "The Impact of the Clinical Nurse Leader/Navigator on Clinical Outcomes and Patient Satisfaction." UNF Digital Commons, 2013. http://digitalcommons.unf.edu/etd/479.
Full textAbstract:
In an era of value based purchasing and healthcare reform, hospitals face the challenge of delivering high quality care in an environment of diminishing resources. This performance improvement project describes the use of master’s prepared nurses on medical surgical units to improve quality and patient satisfaction. The setting was five medical surgical units in a 200+ bed hospital in the southeastern United States. Declining resources necessitated an increase in the nurse to patient ratios on the units (from 5:1 to 6:1). The project involved the modification of the model of care through the change in nurse/patient ratios and the addition of master’s prepared nurses to coordinate and supplement the care of the staff RNs for complex patients. While inconclusive, the literature review confirmed the impact of master’s prepared nurses on quality metrics and did not conclusively confirm that delivering high quality, safe care was not possible with nurse/patient ratios of 1:6. The goal of the project was to determine if the presence of the master’s prepared nurse could mitigate the changes in ratios and produce high quality and satisfaction outcomes. Measures of success were drawn from archived standardized quality measures in the realms of service (HCAHPS questions), patient safety (CABSI, HAPU) and quality outcomes (core measures and 30 day readmissions). The project design was a retrospective, one-group pre-post design looking at two six-month intervals—before and after project implementation. Results demonstrated sustained or improved quality in six of ten measures. Highest positive impact was in readmissions and nurse sensitive indicators. The most negative results were in patient satisfaction. Modifying the model of care is an iterative process requiring continued evaluation and changes to improve outcomes. Results of this project supported the further evaluation of staffing and expansion of the number of master’s prepared nurses on medical surgical units.
32
Samet, Bacem. "Analyse et amélioration des performances d’un système complexe par pilotage et par re-conception." Thesis, Université Paris-Saclay (ComUE), 2019. http://www.theses.fr/2019SACLC014/document.
Full textAbstract:
Les systèmes complexes à longue durée de service sont des systèmes de grande taille qui ont généralement un comportement stochastique. Dans cette thèse, nous étudions, particulièrement, un type de ces systèmes : le système de vélos en libre-service. Le principe de fonctionnement de ce service de transports est de disposer des vélos dans diverses stations de la ville. Les usagers viennent prendre des vélos pour effectuer un trajet et puis les déposent dans des stations quelconques.Comme la durée d’exploitation de ces systèmes est longue, de nouveaux besoins (par exemple l’attractivité de station) et une dégradation de performance peuvent survenir. Un outil d’aide à la décision est ainsi nécessaire pour analyser et améliorer la performance par des opérations de pilotage (p.ex. changement de la taille de flotte) ou de re-conception (p.ex. changement de la capacité d’une station). L’approche suivie, pour cette finalité, est la modélisation stochastique en utilisant un réseau de files d’attente possédant des files à capacités limitées et un mécanisme de blocage. La méthode de résolution du modèle proposé est définie dans les travaux de Kouvatsos (1994). Notre cas d’étude est un sous-réseau de 20 stations du système Vélib’ de Paris. L’analyse de la performance suite aux changements exogènes et aux opérations d’amélioration (pilotage et re-conception), nous a permis de déduire un ensemble de préconisations qui peuvent améliorer les performances du système. Comme la méthode de résolution de ce modèle possède une complexité importante, nous proposons une méthode d’agrégation des stations pour réduire la taille du problème en ayant des erreurs maîtrisables. Cette méthode est implémentée et évaluée pour un système particulier où tous les paramètres sont homogènes. Enfin, l’étude de cette méthode pour un système non-homogène et d’autres perspectives sont proposées pour étendre ces travaux de rechercheComplex systems having a long period of service are large scale systems that typically have stochastic behavior. In this thesis, we study, in particular, one type of these systems: the Bike Sharing System. The operating principle of this transport service consists of a fleet of bikes disposed in various stations. The users come to take bicycles to use them for their trip and then bring them back in any stations.As these systems are supposed to operate for long periods, new requirements can overcome (eg. station attractiveness) and performance degradation may occur. A decision support tool is thus required to analyze and improve the performance by control operations (eg. fleet size change) or re-design (eg. changing the capacity of a station).The stochastic modeling approach is used through a network of queues with limited capacity queues and a blocking mechanism. The resolution method of the proposed model is defined in the research work of Kouvatsos (1994).The case study is a sub-network of 20 Vélib's stations in Paris. The performance analysis according to exogenous changes and improvement operations (control and re-design) allowed us to deduce recommendations that can improve the performance of the system.As the method of solving this model has a great complexity, we propose a method of aggregation of the stations to reduce the size of the problem by having controllable errors. This method is implemented and evaluated for a particular system where all the parameters are homogeneous. Finally, the study of this method for a non-homogeneous system and other perspectives are proposed to extend this research work
33
CHOU, CHIA-WEI, and 周家暐. "Key Performance Indicator Improvement-The Case of H Motor Service Company." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/70428715635162799668.
Full textAbstract:
碩士南臺科技大學
行銷與流通管理系
105
In order to be different from competitors, motor service companies use key performance indicators (KPIs) to improve their performance over time. The KPIs usually focus on short-term financial goals. This paper mainly discusses the job performance issues of the motor service staff and hope to discuss the improvement of KPIs. The study first uses literature review and uses the in-depth interview later to research. Through the qualitative research method, this research further explores the relationship among KPIs, employee turnover rate, work stress, employee happiness and job performance. In the end, this work offers advices to the related stakeholders. This study discusses the influence that key performance indicators have on employees and draws the following conclusions by in-depth interview with the factory director and nine employees of research case: (I) The influence of key performance indicators on the employee turnover rate: Generally speaking, new employees are more likely to resign. (II) The influence of key performance indicators on work stress: It has great influence on the factory director or employees (III) The influence that key performance indicators have on employees’ happiness: Most employees think that bonus has a positive influence on their happiness (IV) The influence that key performance indicators have on job performance: Most employees think that it has a direct positive influence.
34
Lan, Tieh-Ying, and 藍鐵英. "The Performance Evaluation and Improvement of the Telephone Bill Enquiry Service." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/54366377859491889898.
Full text
35
Lin, Chen-Yi, and 林振益. "A Case Study of Integrating Performance into Food and Beverage Service." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/90731484398866604415.
Full textAbstract:
碩士國立臺灣藝術大學
戲劇學系
102
In recent years, the business of restaurant is considered as one of the potential career. Some of the restaurants have already had stock on the market. Besides, the government has held many activities for internationalizing Taiwan delicious food, and the mass media has a lot of reports to advocate Taiwan delicate food culture. For the restaurants, the customers are not only served the clean and delicious food, but also can enjoy the feeling of being served when they have meals. Owing to this, the attendents having the direct interaction with customers are apparently very important. This case study is based on the theatrical theory of The Presentation of Self in Everyday Life advocated by the sociologist, Erving Goffman (1922-1982). Goffman thinks all of the people self-presentation in the dailiy lives and the behavior between people’s interaction are like a kind of performance. Therefore, he has a dramaturgy. During the process of people’s interactions, people will adjust themselves and play different roles to meet other people’s expectations according to the various situations and people. That’s why people have a lot of aspects. The researcher takes Fromosa Chang which is a restaurant famous for its minced pork stew with rice for example and focuses on the service of the attendents. For the researcher, the service of the attendents in the restaurant is like the perfomance of actors on the stage. The whole service process is like the dramatic performance.
36
Li, Jiajie. "Characterization and Performance Improvement of Chitosan Films as Affected by Preparation Method, Synthetic Polymers, and Blend Ratios." 2008. http://trace.tennessee.edu/utk_graddiss/464.
Full textAbstract:
Chitosan films prepared with addition of other polymers have been widely studied for their modified properties. In this dissertation, poly (ethylene oxide) (PEO) and poly (N-vinyl-2- pyrrolidone) (PVP) were blended with chitosan. The objectives of the study were (1) to investigate the the effects of film thickness, blend ratios, and preparation methods on the physical, and mechanical properties and functional performance of chitosan/PEO films, and (2) to compare characteristics and functional properties of chitosan/PVP and chitosan/PEO films.
The results demonstrated that regular cast chitosan/PEO films have altered properties than films produced from either polymer alone. Regardless of molecular weight, chitosan decreased the tendency to spherulitic crystallization of PEO. Production of ultra-thin chitosan and chitosan/PEO films with thickness below 80 nm was possible by spin-coating on silicon wafers. The increase of PEO content did not affect thickness of the films but the surface of corresponding films became rougher probably due to formation of PEO crystallites.
Comparing the functional properties of thick, thin and ultra-thin chitosan/PEO films, the latter showed a significantly higher chromium binding capacity compared to the regular cast films. However, ultra-thin chitosan/PEO films did not show significant antibacterial properties due to their extremely low weight. A decreased film-forming time, especially in the spin-coating method, greatly reduced extent of film crystallization.
Incorporation of PVP or PEO into chitosan films reduced the yellowish color and made films easier to puncture and tear. Although chitosan/PEO blend films showed lower water vapor permeability (WVP) values than chitosan/PVP films, blending chitosan with hydrophilic polymers was not an effective way to significantly improve the WVP. Replacing even 50% of chitosan with PVP or PEO in chitosan films did not significantly decrease the metal-binding and antibacterial properties of the films. Since synthetic polymers are less expensive than biopolymer chitosan, blending chitosan and synthetic polymers could reduce the amount of chitosan and lower the production cost with no effect on functionality of the films. Chitosan/PVP and chitosan/PEO blend films have the potential to be used in the food industry as active packaging materials to inhibit food borne pathogens and as absorbent to bind heavy metal from the environment.
37
He, Chen, and 何鎮. "The performance evaluation and improvement of high mobility 3G multimedia streaming service." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/17623046388654482557.
Full textAbstract:
碩士樹德科技大學
資訊管理研究所
96
With the rapid development of Internet, multimedia streaming services more and more concern. Thus, the 3GPP proposes Packet-Switched Streaming (PSS) protocol. However, there are many factors that limits the performance of streaming services over wireless network. Hence, the adaptive streaming was proposed. It utilizes the RTCP feedback in RTP to monitor the wireless network, and makes appropriate transmission adjustments to prevent from streaming outage and packet loss. With high mobility, the quality of streaming services on 3G networks was affected severely. We evaluate current 3G network streaming service over Taiwan high speed railway (HSR) and propose an algorithm to improve the performance.
38
Chen, Jiunn-Ching, and 陳俊卿. "The Performance Evaluation and Improvement of High Mobility 3G Multimedia Streaming Service." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/q9gvd9.
Full textAbstract:
博士國立中山大學
資訊工程學系研究所
96
Multimedia streaming is one of the killer applications for cellular communications. Although the 3GPP proposes the Packet-Switched Streaming (PSS) protocol to support the multimedia streaming services, the performances are still not good enough. To improve the performances, most of the researches divide the cellular networks into two parts: the wired network and the wireless network, and focus on the wireless network part. Hence the adaptive streaming was proposed. It utilizes the RTCP feedback in RTP to monitor the wireless network, and makes appropriate transmission parameters adjustments to prevent from buffer underflow and packet loss. But the overall performance may not be only limited by the wireless network part. Also, with high mobility, the link quality may be influenced severely by many factors. Hence, we will evaluate the performance of streaming services over 3G cellular networks on the train of Taiwan high speed railway in this paper and propose a mechanism to improve the performance.
39
Lin, Cheng-Kuo, and 林正國. "A study on Customer Satisfaction and Future Improvement Strategies in Food Court Service - An Empirical Study." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/kb6bt8.
Full textAbstract:
碩士義守大學
管理碩博士班
104
With the improvement of the quality of life and consumption levels, people''s lifestyle is transformed.In this study, we adopted the references of the service quality, and the interviews with the managers of the companies as the core of designing the survey. Then, we obtained Tangibles,Reliability, Responsiveness, Assurance, Empathyto designthe questionnaireand perform the research by the Convenience Sampling. According to the participants’ analysis on the service gap, the customer satisfaction, and the improvement strategies, it revealed that participants valued these terms as they were 4or above of these five categories. Furthermore, in Satisfaction,we found that the service would be needed to be improved because of the lower score.In Empathy, the question, stores in the food court could not offer the customized service, which was 2.38 also revealed the food court should improve these terms.Moreover, this result suggested that Assurance is the only significant positive effect, and the others were the negative ones. According to one-way analysis of variance showed that the main age and "customer satisfaction" Satisfaction "Quality of Service" "I think the food court staff always willing to help customers." and disposable income and "customer satisfaction" satisfaction in the "quality of service", places really large item of "I think the food court when faced with customer service problems, customers can put ourselves imagine." there are significant differences. Based on survey results, they revealed that the service quality should be improved because the scores were less than 4.Hence, this study suggested that the equipment, food, attendants, and the atmosphere offered by the food court of the company should be improved to meet customers’ expectations. Therefore, companies could attract customers, and increase operational efficiency.
40
Shiu, Huei-Mei, and 許惠美. "Evaluation the Performance of GHP System in Feast Food Service in Tainan Areas." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/56937422605685443839.
Full textAbstract:
碩士台南科技大學
生活應用科學研究所
95
Feast restaurants in Tainan was selected to evaluate the performance of Good Hygienic Practice（GHP）standard table ware sanitar and microbial residues on cold-dished foods.Evaluation was performed according to the checklists based on seven management principles. Thirty feast restaurants in Tainan (serving size > 20 tables) were inspected. The result shows that the average score is 228.6/330(69.3％). Among them, the average grade of each category lies in between 3.2and 3.9, showing that most evaluated restaurants follow GHP standard. In particular, “sanitary management of facilities and equipments” category and “management of water sanitation, handwashing and sanitary facilities” have the highest average score. The restaurants with HACCP accreditation or Good Hygiene Inspection contain higher grades than those which do not have. Also, it is found that restaurants provide higher “hygiene training cost” is significant correlated with higher scores on “food sanitation management of employee”, “maintenances of facilities and workplace” and “management of water sanitation, handwashing and sanitary facilities” (p<0.05). It is also found that food sanitation management specialists with food science and related degree are better in implementing GHP than those who do not. In this research, there are 83.3% of catering restaurants achieving the regulation of 70% employees should have cooking license. The result shows that “ratio of having cooking license” has significant effect, meaning that sanitation lessons held periodically have positive effect by following GHP standard. Training of restaurants-related sanitation education held by restaurants also shows positive effect, and it also shows significant differences on following GHP (p<0.01). Result shows by following GHP, it would also improve the professional ability of the employees. Overall, 95.6±4.07% of catering restaurants in Tainan area achieved the cleanness degree of dishware <500 RLU, the qualified oil/fat residual proprotion 87.3±12.3%, but the qualified starch residual proprotion was found lower, only 77.4±13.68%. It is also found that there is no significant differences between hand-washed or machine-washed on the residuals of fat/oil or starch found on dishware (p>0.05), but it was found to have significant differences on the cleanness of dishware (p<0.05), result shows the machine-washed dishware are cleaner than hand-washed ones. Restaurants that stored dishware in closed cabinets follow GHP better than those who stored dishware in the open cabinet. As for microbial detection on cold-dished foods, E. coli count in all restaurants (n=27) tested was found negative, which qualified the sanitation standard, and the average of Coliform count was found 41.4±3.2 MPN/g. The rating A, B, C were based on the overall achievement of following GHP, it was found that C rated restaurants have significant higher Coliform counts in cold-dished foods than A and B rated restaurants (p< 0.1).
41
Yiqiang, Li. "Improvement of incentive mechanisms for medical service supply." Doctoral thesis, 2019. http://hdl.handle.net/10071/21291.
Full textAbstract:
Medical system design is a crucial issue in the reform of medical system in all countries.
Top priority has been placed on the medical system design. In China, likewise, there are great
difficulties in the reform of medical system. It is a major concern of the whole society to
scientifically design a medical service supply mechanism that conforms to China’s national
conditions. In the provision of medical services, all sides in the society are involved:
government departments, medical institutions, patients, experts, scholars and media, which all
belong to the stakeholders of medical services. By specifying the contradiction, role and status
of the stakehol ders, this thesis conducts a comprehensive analysis of the stakeholders of
medical service provision from the perspective of suppliers and demanders of medical
services, and explores the demands and action strategies of the stakeholders. On the basis of
th e comprehensive analysis results of the stakeholders, the interests of all sides are
coordinated and effective inventive mechanisms are formulated. The ultimate purpose is to
figure out an effective incentive mechanism that can improve the medical services , raise the
medical service quality, and encourage the stakeholders of medical services to proactively
participate in the provision of medical services. Based on the data collection and research
questionnaire in Nanning, Liuzhou and Guilin, it is found tha t raising penalties, adjusting
prices and providing fiscal appropriation to local governments are the effective measures for
improving the medical services while the subsidy policy is not an efficient motivating
measure. Additionally, it is also found that patients are willing to pay more to improve the
medical services. In the future, further efforts should be made to subdivide the stakeholders of
medical services and carry out empirical analysis from the perspective of dynamic game.Quando se pretende reformar um sistema médico a fase de concepção é de crucial importância. A prioridade máxima deve ser colocada na concepção do sistema médico. Na China, como em outros países, existem grandes dificuldades na reforma do sistema médico. A concepção de um sistema de oferta de serviços médicos que tenham em conta as características chinesas constitui uma preocupação de toda a sociedade. Na provisão de serviços médicos, toda a sociedade chinesa está envolvida: departamentos governamentais, instituições médicas, doentes, profissionais da saúde, académicos e meios de comunicação. Os denominados stakeholders dos serviços médicos. Ao analisar as contradições, o papel e a importância dos diferentes stakeholders dos serviços de saúde, esta tese apresenta uma análise profunda na perspectiva da procura e da oferta e identifica as estratégias dos diferentes stakeholders. Tendo por base os diferentes interesses dos stakeholders a tese propõe mecanismos de incentivo com vista à sua coordenação. O principal objectivo é propor mecanismos de incentivo que sejam capazes de melhorar a qualidade dos serviços médicos e encorajar os diferentes stakeholders a participar de uma forma proactiva na provisão de serviços médicos. Tendo por base os dados recolhidos através de questionários em Nanning, Liuzhou e Guilin, concluímos que o aumento das penalizações, o ajustamento dos preços e a apropriação fiscal pelos governos locais constituem medidas efetivas para a melhoria dos serviços médicos enquanto a política de subsídios não constitui uma medida motivadora. Concluímos também que os utentes estão dispostos a pagar mais para melhorar os serviços. No futuro, os novos estudos deverão ter em consideração uma análise mais fina dos stakeholders e utilizar a metodologia dinâmica da teoria dos jogos.
42
Chen, Shu-Ping, and 陳淑萍. "The Relationship between Users'' Service Quality Satisfaction, ERP Performance Improvement and Consultant Selection Criteria." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/21276112974467196023.
Full textAbstract:
博士國立中央大學
企業管理研究所
99
In response to increasing global competition and myriad of challenges, many companies have developed new information systems such as Enterprise Resource Planning (ERP) systems. ERP systems help organizations obtain a competitive advantage which include productivity improvement, satisfying customer demand. In ERP implementation phase, companies use outside consultants to setup, install the new software. Outside consultants can use their experience, detailed knowledge of certain modules and experience with the software application to help companies to set-up, install and customize their software in ERP implementation However, these consultant selection problems are multicriteria decision problems. ERP consultant selection involves complex decision situations. If the variously interdependent factors among the ERP consultants are not considered, the selection of the ERP consultant may result in bad ERP implementation. In this study, we used the aspect of service quality to examine user’s satisfaction of ERP consultant selection, and also used DeLone and McLean’s (1992) information system success model to develop ERP performance measures in order to explore the important factors, in the ERP consultant selection, affecting ERP performance improvement. We also illustrated how to apply Saaty’s (1980) Analytical Hierarchy Process (AHP) to set priorities for multiple criteria or objectives and for consultant alternatives. To understand the change of consultant selections in ERP implementation, this study examined the ERP implementation experiences of the Top 5000 Largest Corporations in Taiwan in 2003, 2006, and 2009. This study identifies several interesting phenomenon, as follows. First, in 2003, companies that consider consultant’s ability of project management have better service quality satisfaction and ERP performance. In 2006, companies that consider consultant’s ERP implementation experience in similar industry achieve higher levels of service quality satisfaction and better ERP performance. In 2009, companies select the consultant that has domain knowledge, ERP implementation experience in similar industry, and consultant’s after-go-live support to achieve higher levels of service quality satisfaction and better ERP performance. Secondly, in 2006, companies that consider consultant’s ERP implementation experience and consultant’s ERP implementation approaches and tools achieve better service quality satisfaction and have insignificant ERP performance. Thirdly, companies that implement international packages should consider consultant’s domain knowledge and consultant’s after-go-live support in consultant selection. Companies that implement domestic packages should consider consultant’s after-go-live support in consultant selection.
43
Ma, Xing-Yuan, and 馬星園. "Integrating SERVQUAL and KANO'S MODEL into QFD For Teaching Performance Evaluation and Service Quality Improvement." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/24778636578714337106.
Full textAbstract:
碩士明志科技大學
工業工程與管理系碩士班
102
Due to excessive universities in Taiwan, many educational institutions face a lack of students. In a highly competitive environment like this, to successfully manage the educational institutions, not only need to upgrade the required hardware design and strengthen the necessary software, but also need to listen to the voice of the students in order to maintain the competitive advantage and perpetual operation. The purpose of this study is to identify the students' need and improve overall teaching satisfaction in an educational institution. The studied subject comes from a private university in northern Taiwan. Adopting the PZB service quality model, the satisfaction questionnaire was developed based on the 5 constructs of PZB: tangible, reliability, responsiveness, assurance, and empathy. Various service quality items were then accessed using the Kano model to recognize the students' expectations with the sufficient or lack of service quality. By integrating the students' expectations into QFD, appropriate teaching requirements were then identified. These teaching requirements not only to evaluate teachers' teaching performance but also to improve educational institution service quality.
44
CHEN, CHANG WEN, and 張文展. "Service Innovation, Market Knowledge Competence and Operations Performance - in Taiwan’s Franchised Food and Beverage Industry." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/98542679008951841200.
Full textAbstract:
碩士明志科技大學
工業工程與管理研究所
99
Abstract Taiwan’s economic structure has been changing in recent decades. Particularly because of the manufacturing sector has moved in droves to Mainland China, the weight of service sector in Taiwan has been increasing as a result. Within the service sector, group competition via franchising has replaced the old strategy of “each for his own”; because of the economies of scale afforded by franchising, it has become the business model that the service sector hangs on its hope for survival. Thus, the operational decisions of franchisors and franchisees naturally become the critical success factor for the entire sector as well as for the economy. Most of the literature on franchises in Taiwan focused on wholesale and retail businesses, for example, President Chain Store Corp., Carrefour, etc. There has not been that much research work on food and beverage franchises. This thesis focuses o food and beverage franchises as an attempt to bridge the gap. This thesis studies the effect of knowledge capabilities (e.g., customer knowledge processing, marketing R&D interface, and competitor knowledge processing) on strengthening the operational performance of food and beverage franchise firms. The research collected data from 425 firms who are members of Taiwan Chain Stores and Franchise Association; 600 questionnaires were submitted, with 77 valid returns received. The data were analyzed using Hierarchical Regression Analysis, and the results show that: (1) the new business model of service innovation, new service products, new customer interface have significant, positive impact on operational performance; (2) in terms of market knowledge capabilities, customer knowledge processing, market R&D interface, and competitor knowledge processing have significant, positive impact on operational performance; and (3) through the interaction of the new business model, customer knowledge processing have significant, positive impact on operational performance. The recommendation can be made that the food and beverage franchises to strengthen service innovation and market knowledge processing to generate better operational performance. Keyword: food and beverage franchises, service innovation, knowledge capabilities, operational performance
45
Lo, Li Ju, and 羅俐茹. "A Meta-Analysis on the Performance of Therapeutic Recreation Service for Elderly Depression Improvement in Taiwan." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/8bg25m.
Full textAbstract:
碩士弘光科技大學
健康事業管理研究所
103
In recent years, it is common for the elderly depression even more emphasis on public health issues for the implementation of healthy and active aging-related depression prevention and care services for rapidly aging population, Therapeutic recreation (TR) is widely applied to the practices of caring for kinds of elderly groups in Taiwan. It has been developed into the practical fields until now. It is obviously effective in helping with elders’ health promotion and social inclusion. Therapeutic recreation service is usually thought to be used in taking care of elders and in group activities. Meanwhile, therapeutic recreation specialists are engaged in joining in the long-term care. The contribution of this phenomenon should be not underestimated. For further discussing the practical influence of professional services and efforts upon geriatric depression improvement, there should be academic researches for supporting the professional development of the domestic therapeutic recreation services. The objectives of this research included: (1) Reorganize the services of elders’ depression improvement by therapeutic recreation for elders; (2) Investigate the performance of elders’ depression improvement by therapeutic recreation for elders；(3)Investigate the moderator variables of therapeutic recreation services in the field of care service. The research applied meta-analysis. Based on the standard of filtering references, target 16 ones are selected among 224 references in Taiwan and foreign electric journals databases about therapeutic recreation in the last fifteen years. The statistical significance analysis is carried out with difference test for their “effect size”. The findings of this research included: Therapeutic recreation intervention in elderly depression improvement has a positive effect. Meta-analysis results from 16 references are affected to contain research sites adjustment variables.
46
Tsai, Hsing-Chia, and 蔡幸嘉. "A Case Study on Delivery Service Performance,and Improvement-Using Clothing Retail Stores as an Example." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/27pw7r.
Full textAbstract:
碩士國立交通大學
管理學院碩士在職專班運輸物流組
92
”logistics” has become a necessary condition for enterprises to gain margin for surviving.So, the logistics corporations especially needs to promote the service performance, and to survive in a competitive environment.This study focuses on the investigation form this company and it’s customers’ view to measure the performance of delivery service.According to the research, some valuable results reflect in the following aspects. The senior management of this company and customer have a common expectation on delivery service,but need to erase the gap of customer satisfaction.And it should pay special attention to the clothing retail stores on agent brand.
47
"Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study." Master's thesis, 2017. http://hdl.handle.net/2286/R.I.44108.
Full textAbstract:
abstract: The purpose of this paper is to present a case study on the application of the Lean Six Sigma (LSS) quality improvement methodology and tools to study the analysis and improvement of facilities management (FM) services at a healthcare organization. Research literature was reviewed concerning whether or not LSS has been applied in healthcare-based FM, but no such studies have been published. This paper aims to address the lack of an applicable methodology for LSS intervention within the context of healthcare-based FM. The Define, Measure, Analyze, Improve, and Control (DMAIC) framework was followed to test the hypothesis that LSS can improve the service provided by an FM department responsible for the maintenance and repair of furniture and finishes at a large healthcare organization in the southwest United States of America. Quality improvement curricula and resources offered by the case study organization equipped the FM department to apply LSS over the course of a five-month period. Qualitative data were gathered from pre- and post-intervention surveys while quantitative data were gathered with the Organization’s computerized maintenance management system (CMMS) software. Overall, LSS application proved to be useful for the intended purpose. The author proposes that application of LSS by other FM departments to improve their services could also be successful, which is noteworthy and deserving of continued research.Dissertation/Thesis
Masters Thesis Construction 2017
48
Shih, Wen-Hsiu, and 施文琇. "Enhancing important-performance analysis by integrating Kano model for quality improvement: with case study on food and beverage industry." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/46096292326018465330.
Full textAbstract:
碩士輔仁大學
管理學院經營管理碩士學程
99
Importance-performance analysis (IPA) is a well-known tool used in developing organizational market strategy. However, IPA has an assumption of independence between importance and performace in which is invalid in certain situations; it may mislead service improvement decisions. On the other hand, Kano’s two dimensional quality model identifies non-linear relationship between quality attributes and customer satisfaction when quality attributes are functional or dysfunctional. The aim of this study is to enhance IPA by integrating Kano’s model. A proposed methodology, called Kano-IPA analysis model, is established based on the Kano’s two-dimensional model to consider non-linear importance when the attributes are functional or dysfunctional in order to overcoming the limitation of the IPA. Furthermore, the Kano-IPA analysis model maintains the effectiveness of the IPA in terms of cheap to use, easy to use and easy to understand the improvement decision-making matrix. Finally, a case study on food and beverage industry was analyzed to verify the effectiveness of the Kano-IPA analysis model. The results prove that Kano-IPA analysis model provides more reasonable decision-making strategies in improving quality attributes.
49
Yun-Ting, Wang, and 王韻婷. "Determining service quality improvement strategies of medical industry by integration Performance Evaluation Matrix and Analytic Hierarchy Process." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/47598439561728375242.
Full textAbstract:
碩士育達商業科技大學
行銷與流通管理所
98
This study explored the service quality of the medical services industry, in order to understand the customers’ knowledge and satisfaction of the quality of medical services. This study applied questionnaire to discuss the medical service quality of N hospital in Hsinchu. The importance attributes of the service quality and the perception of satisfaction were analyzed to identify what are needed for improvement. Data were analyzed through PEM (Performance Evaluation Matrix) to sort out eight items needed to be solved. These eight items were: "the immediacy of treating patients", "the profession of the doctors", "the dedication of the doctors", "the response of the nurses", "the requirements of listening", "the trace of patients recovery", "the hospitality of the hospital for solving problems", and "the requirement of high-tech equipments". Finally, for the purpose of finding out the priorities for improvement, AHP (Analytic Hierarchy Process) was used to conclude the opinions from the experts. Therefore, the result of this study will provide suggestions for the improvement of service quality in hospital to enhance the standard of the hospital services as well as to meet the customers’ needs.
50
Hsu, Fung-Shung, and 許峰勝. "The Inrestigation of Different Leadership Styles in Hight Performance Food Service Chain-Stores Between Taiwan & Chain." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/3xcd28.
Full textAbstract:
碩士朝陽科技大學
企業管理系碩士班
92
abstract The organization should be studies first before making studies on its human resources, however, to study about the organization, one cannot neglect the study of its leadership. This article studies about the employees on foods & beverage chain stores in Taiwan and Mainland China that with high performances, a census has carried out to the employees of these stores, in order to know their recognition toward the types of leadership, and to find out the following issues: (I)What are the types of leadership recognized by the employees of in cross-strait foods & beverage chain stores that are with high performances. (II)Is there relevancy on the recognition from cross-strait foods & beverage chain stores toward theirs district variables and types of leadership? (III)Is there relevancy on the recognition from cross-strait foods & beverage chain stores toward the different aspects of their district variables and types of leadership? (IV)Is there relevancy on the recognition from cross-strait foods & beverage chain stores toward the employees’ individual district variables and types of leadership? (V)Is there relevancy on the recognition from cross-strait foods & beverage chain stores toward the different aspects of the employees’ individual district variables and types of leadership? As the theories concerning leadership keep on evolving, each theory shall extending, to explain the leadership behavior from the type of leadership that the theory inferred, therefore, the types of leadership will be as diversified as the theories of leadership, this study has examined and found that the macro-environment force the organization to undergo reformation, therefore, it is classified into J. Burns (1978) ＆ B. Bass (1985). Types of leadership can be classified into two: (I) Transactional leadership (II) Transformation leadership. Transactional leadership probes into the connotation of leadership behavior through contingence reward, management by exception, negative feedback and contingency negative reinforcement. While Transformation leadership has the following characteristics: 1. Idealized influence/charisma 2. Individualize consideration 3. Intellectual stimulation 4. Inspirational motivation. Here are some findings resulted from the statistical analysis, and explained as follow: I.Employees in Taiwan are less recognized toward Transformation leadership. II.The recognition of employees in Mainland China are higher than that of employees in Taiwan for both Transformation and Transactional leadership. III.Sex is significantly relevant to the recognition toward the “Individualize consideration”. IV.Age is significantly relevant to the recognition toward the types of leadership. V.Educational attainment is significantly relevant to the recognition toward the types of leadership. VI.Seniority served with the store is significantly relevant to the recognition toward the “Contingence reward”. VII.The length of time working with the same superior is not relevant to the recognition of employees toward the types of leadership, as well as their recognition toward the aspects of the leadership. VIII.The positions that the employees served in the store are significantly relevant to the recognition of employees toward the types of leadership, as well as their recognition toward the different aspects of the types of leadership. IX.Seniority in the food & beverage industry is not significantly relevant to the recognition toward the types of leadership, however, it is significantly relevant to the recognition toward Transactional leadership. X.Wage is not significantly relevant to the recognition toward Transformation leadership, but is significantly relevant to the recognition toward Transactional leadership. Considering the aforementioned findings, the following recommendations are proposed based on the current situations of the businesses, as well as the cross-strait foods & beverage industries studied: I.Emphasizes the training to the leaders. II.Shape up the organizational culture and atmosphere of transformation leadership. III.Examines the efficiency of the system, emphasizes the power of execution. IV.Attach importance to the manpower in Mainland China V.Enhances global perspectives in the training to employees in Taiwan. VI.Emphasizes equally on both the Transformation and Transactional leadership.