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1

Beach, Mary Catherine. Strategies for improving minority healthcare quality. U.S. Dept. of Health and Human Services, Public Health Service, Agency for Healthcare Research and Quality, 2004.

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2

E, Trusko Brett, ed. Improving healthcare quality and cost with six sigma. FT Press, 2007.

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3

Robert, Chalice, and American Society for Quality, eds. Improving healthcare using Toyota lean production methods: 46 steps for improvement. 2nd ed. ASQ Quality Press, 2007.

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4

Grunden, Naida. The Pittsburgh way to efficient healthcare: Improving patient care using Toyota-based methods. Healthcare Performance Press, 2008.

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5

Butler, Greg. Lean-Six Sigma for healthcare: A senior leader guide to improving cost and throughput. 2nd ed. ASQ Quality Press, 2009.

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6

Greg, Butler, Poston Nancy, and American Society for Quality, eds. Lean-Six Sigma for healthcare: A senior leader guide to improving cost and throughput. 2nd ed. ASQ Quality Press, 2009.

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7

Simpson, Ned J., and Kenneth A. Kleinberg. Implementation guide to bar coding and auto-ID in healthcare: Improving quality and patient safety. HIMSS, 2009.

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8

Institute of Medicine (U.S.). Roundtable on Value & Science-Driven Health Care and National Academies Press (U.S.), eds. The healthcare imperative: Lowering costs and improving outcomes : workshop series summary. National Academies Press, 2010.

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9

Bernard, Lopez, ed. Perfect phrases for healthcare professionals: Hundreds of ready-to-use phrases for improving communications, delivering quality care, and every type of patient situation. McGraw-Hill, 2012.

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10

M, Altevogt Bruce, Institute of Medicine (U.S.). Forum on Neuroscience and Nervous System Disorders, Uganda National Academy of Sciences. Forum on Health and Nutrition, and National Academies Press (U.S.), eds. Mental, neurological, and substance use disorders in Sub-Saharan Africa: Reducing the treatment gap, improving quality of care : summary of a joint workshop by the Institute of Medicine and the Uganda National Academy of Sciences. National Academies Press, 2010.

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11

Improving Healthcare Quality in Europe. OECD, 2019. http://dx.doi.org/10.1787/b11a6e8f-en.

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12

Strategies for improving minority healthcare quality. U.S. Dept. of Health and Human Services, Public Health Serivce, Agency for Healthcare Research and Quality, 2004.

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13

Maxwell, Elaine, and Lesley Baillie. Improving Healthcare: A Handbook for Practitioners. Taylor & Francis Group, 2017.

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14

Maxwell, Elaine, and Lesley Baillie. Improving Healthcare: A Handbook for Practitioners. Taylor & Francis Group, 2017.

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15

Improving Healthcare: A Handbook for Practitioners. Taylor & Francis Group, 2017.

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16

Improving Healthcare: A Handbook for Practitioners. Taylor & Francis Group, 2017.

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17

Trusko, Brett E., Carolyn Pexton, Jim Harrington, and Praveen Gupta. Improving Healthcare Quality and Cost with Six Sigma. FT Press, 2007.

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18

Trusko, Brett E., Carolyn Pexton, Jim Harrington, and Praveen Gupta. Improving Healthcare Quality and Cost with Six Sigma. FT Press, 2007.

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19

Pexton, Carolyn, Jim Harrington, Brett Trusko, and Praveen Gupta. Improving Healthcare Quality and Cost with Six Sigma. Pearson Education, Limited, 2007.

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20

Pexton, Carolyn, Jim Harrington, Praveen Gupta, and Brett Trusko. Improving Healthcare Quality and Cost with Six Sigma. Financial Times/Prentice Hall, 2003.

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21

Improving Healthcare Quality and Cost with Six Sigma. Pearson Education, Limited, 2007.

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22

Pawlson, L. Gregory, and Jean Johnson. Protecting Patients, Improving Care: Advancing Healthcare Quality and Safety. DEStech Publications, Incorporated, 2021.

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23

Goodwin, Scott. Meaningful Healthcare Experience Design: Improving Care for All Generations. Productivity Press, 2020.

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24

Goodwin, Scott. Meaningful Healthcare Experience Design: Improving Care for All Generations. Productivity Press, 2020.

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25

Goodwin, Scott. Meaningful Healthcare Experience Design: Improving Care for All Generations. Productivity Press, 2020.

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26

McAslan, Mary Sue. Advancing Excellence in Healthcare Quality: 40 Strategies for Improving Patient Outcomes and Providing, Safe, High-Quality Healthcare. Greenbranch Publishing, 2014.

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27

Downham, Nick. Improving Quality in Healthcare: Questioning the Work for Effective Change. SAGE Publications, Limited, 2024.

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28

Downham, Nick. Improving Quality in Healthcare: Questioning the Work for Effective Change. SAGE Publications, Limited, 2024.

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29

Hermann, Richard C. Improving Mental Healthcare: A Guide to Measurement-Based Quality Improvement. American Psychiatric Association Publishing, 2007.

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30

Improving Mental Healthcare: A Guide to Measurement-Based Quality Improvement. American Psychiatric Publishing, 2005.

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31

Dean, Sabrina. M.A.R.P. Method: Four Steps to Improving Healthcare Value-Based Quality Measures. Sabrina's Consulting, LLC, 2022.

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32

Barry, Robert, Amy Murcko, and Cliff Brubaker. Six Sigma Book for Healthcare: Improving Outcomes by Reducing Errors. Health Administration Press, 2002.

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33

Quentin, Wilm, Niek Klazinga, Dimitra Panteli, and Reinhard Busse. Improving Healthcare Quality in Europe: Characteristics, Effectiveness and Implementation of Different Strategies. WHO Regional Office for the Western Pacific, 2019.

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34

Gottwald, Mary, and Gail E. Lansdown. Clinical Governance: Improving the Quality of Healthcare for Patients and Service Users. McGraw-Hill Education, 2014.

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35

The Executive Guide To Healthcare Kaizen Leadership For A Continuously Learning And Improving Organization. Taylor & Francis Inc, 2013.

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36

Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement. Quality Press, 2006.

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37

The Six Sigma Book for Healthcare: Improving Outcomes by Reducing Errors. ASQ Quality Press, 2002.

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38

Gordillo Tobar, Amparo, Silvia Morales, Emilce Herrera, and Evelyn Rodríguez. Healthcare Staff Training, A Key Pillar in Improving Quality of Care in Nicaragua. World Bank, Washington, DC, 2019. http://dx.doi.org/10.1596/34373.

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39

Williams, Sharon J. Improving Healthcare Operations: The Application of Lean, Agile and Leagility in Care Pathway Design. Palgrave Macmillan, 2016.

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40

Chalice, Robert. Improving Healthcare Using Toyota Lean Production Methods: 46 Steps for Improvement, Second Edition. 2nd ed. ASQ Quality Press, 2007.

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41

Kleinberg, Ken. Implementation Guide to Bar Coding and Auto-ID in Healthcare: Improving Quality and Patient Safety. CRC Press LLC, 2008.

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42

Lisbin, Scott J. Lean Healthcare: How to Trim Fat and Waste from Your Organization While Improving Access, Quality, and Service. Independently Published, 2020.

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43

Cohn, Kenneth H., and Douglas E. Hough, eds. The Business of Healthcare. Praeger, 2007. http://dx.doi.org/10.5040/9798216190561.

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The rapid pace of change in the healthcare industry is creating turbulence for just about everyone. For consumers, affordable access to quality healthcare is an issue of primary importance. For employers, health benefits have grown to be an alarmingly large component of their compensation packages. For physicians and other healthcare providers, practice management has become increasingly demanding. Each of this set's three volumes untangles the complexity, provides answers to knotty questions, and points the way toward better healthcare for all. Features include commentary, prescriptions, and
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44

Improving the quality of healthcare for children: An agenda for research ; articles from an invitational conference "Improving the quality of health care for children : an agenda for research", McLean, Virginia, May 28-30, 1997. American College of Healthcare Executives, 1998.

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45

Lisbin, Scott. Applying Lean Six Sigma in the Healthcare Setting: Approaches for Trimming Fat and Waste from Your Organization While Improving Access, Quality, Safety, and Service. Independently Published, 2021.

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46

Ashing, Kimlin Tam, Noé Rubén Chávez, and Marshalee George. A health equity care model for improving communication and patient-centred care. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198736134.003.0040.

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Increasing worldwide migration, especially from developing nations to developed nations is making our societies more multiethnic, multicultural, and multilingual. Hence, as healthcare providers we are confronted with the challenge and opportunity to provide quality care that embraces the diversity of our patients and their families and reflects a deeper appreciation of their cultures and communities. Therefore, the current chapter examines culture, cultural competency, and the consideration of these constructs towards improving care and communication with the focus on oncology patients from di
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47

Farb, Daniel. Provider Patient Relationships Manual and CD: With Practical Techniques for Improving Customer Care in Healthcare, for all Levels Such as Office Manager, ... Quality Management in their Organization. University Of Health Care, 2004.

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48

Ronen, Boaz, Joseph S. Pliskin, and Shimeon Pass. Success Stories (DRAFT). Oxford University Press, 2018. http://dx.doi.org/10.1093/med/9780190843458.003.0020.

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This chapter describes some success stories that show how the tools, methods, and philosophies were used in a variety of healthcare systems. The cases presented here include successful implementations in the United States, United Kingdom, and Israel. Each story highlights the objectives and the results of the organization. Objectives include reducing emergency room wait times, reducing delayed admissions, improving emergency department and operating room throughput, improving quality and customer satisfaction. Although the cases use a variety of methods, approaches include eliminating dummy co
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49

Watkins, Scott C., Christopher L. Cropsey, and Cory M. Furse. Teamwork and Crisis Resource Management. Edited by Matthew D. McEvoy and Cory M. Furse. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780190226459.003.0002.

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By definition, a team is two or more people who are working together. Teamwork can be thought of as the dynamic behaviors, cognitions, attitudes, and skills that allow a team to perform its stated goal. Concerning healthcare teamwork, nearly two decades ago, the Institute of Medicine issued the report To Err Is Human, which identified teamwork as a key target for improving the quality and safety of patient care. Over the last twenty-five years, crisis resource management has become synonymous with a style of teamwork and performance epitomized by healthcare providers in high acuity, time-press
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50

Haskard-Zolnierek, Kelly B., Tricia A. Miller, and M. Robin DiMatteo. Promoting treatment adherence. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198736134.003.0037.

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Empirical evidence demonstrates that quality healthcare outcomes depend greatly upon patients’ adherence to their recommended treatments. Patient adherence is a patient’s ability to follow his or her treatment recommendations given by a healthcare provider. Rates of adherence, however, can be as poor as 50% or less among patients with certain chronic diseases. For cancer patients, non-adherence can have serious consequences, including increased disease morbidity and mortality. Factors associated with non-adherence in cancer patients include treatment complexity, illness severity, patients’ bel
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