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1

Jensen, Lisa A. "Improving Healthcare Quality." Journal of Nursing Administration 26, no. 7/8 (1996): 51–54. http://dx.doi.org/10.1097/00005110-199607000-00011.

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Robbins, Richard. "Improving Quality in Healthcare." Southwest Journal of Pulmonary, Critical Care & Sleep 26, no. 1 (2023): 8–10. http://dx.doi.org/10.13175/swjpccs002-23.

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No abstract available. Article truncated after 150 words. Everyone is in favor of quality healthcare and improving it. However, to date, initially highly touted quality measures prove to be meaningless metrics in about 5-10 years. That is, when the measures are scientifically studied, they are found to be of little worth. The cycle is then repeated, i.e., new and highly touted measures are again selected and found to be useless in 5-10 years. The latest in this cycle may be the Centers for Medicare and Medicaid’s (CMS) Merit-based Incentive Payment System (MIPS). The theory underlying MIPS has been that paying for quality rather than quantity will incentivize healthcare providers to improve quality. As part of the deal creating the Affordable Care Act (Obamacare) MIPS was established as a pay for performance system which promised to improve healthcare while reducing costs. However, healthcare costs have continued to rise (2). Data on improvement in quality has been lacking. Now, Bond …
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Park, Hyoung Wook. "Improving quality of healthcare in Korea." Journal of the Korean Medical Association 55, no. 10 (2012): 969. http://dx.doi.org/10.5124/jkma.2012.55.10.969.

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Drennan, Vari. "Improving healthcare quality through patient feedback." Primary Health Care 27, no. 7 (2017): 11. http://dx.doi.org/10.7748/phc.27.7.11.s11.

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James, Camille. "Manufacturing's Prescription for Improving Healthcare Quality." Hospital Topics 83, no. 1 (2005): 2–8. http://dx.doi.org/10.3200/htps.83.1.2-8.

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Mercado, Stephanie. "The Profession of Healthcare Quality Focuses on Improving Healthcare by Improving Workforce Competencies for Quality and Safety." Journal for Healthcare Quality 43, no. 5 (2021): 261–62. http://dx.doi.org/10.1097/jhq.0000000000000315.

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7

Grant, Augustus O. "Advancing Research, Applying Knowledge, Improving Healthcare Quality." US Cardiology Review 1, no. 1 (2004): 14–16. http://dx.doi.org/10.15420/usc.2004.1.1.14.

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8

Kennedy, Denise M., Christopher T. Anastos, and Michael C. Genau. "Improving healthcare service quality through performance management." Leadership in Health Services 32, no. 3 (2019): 477–92. http://dx.doi.org/10.1108/lhs-02-2019-0006.

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Purpose Healthcare service quality in the USA has gained importance under value-based payment models. Providing feedback to front-line staff is a vital component of managing service performance, but complex organizational dynamics can prevent effective communication. This work explored the performance management of appointment desk staff at Mayo Clinic Arizona, identified barriers to effective management and sought to standardize the process for monitoring service performance. Design/methodology/approach Multiple data sources, including qualitative inquiry with 31 employees from the primary care and surgery departments, were used. The research was conducted in two phases – facilitated roundtable discussions with supervisors and semi-structured interviews with supervisors and staff six months after implementation of service standards. Participants were probed for attitudes about the service standards and supervisor feedback after implementation. Findings While all staff indicated a positive work environment, there was an unexpected and pervasive negative stigma surrounding individual feedback from one’s supervisor. Half the participants indicated there had been no individual feedback regarding the service standards from the supervisor. Presenting service standards in a simple, one-page format, signed by both supervisor and the patient service representative (PSR), was well received. Originality/value Combining rapid-cycle quality improvement methodology with qualitative inquiry allowed efficient development of role-specific service standards and quick evaluation of their implementation. This unique approach for improving healthcare service quality and identifying barriers to providing individual feedback may be useful to organizations navigating a more value- and consumer-driven healthcare market.
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Kennedy, Denise M., Richard J. Caselli, and Leonard L. Berry. "A Roadmap for Improving Healthcare Service Quality." Journal of Healthcare Management 56, no. 6 (2011): 385–402. http://dx.doi.org/10.1097/00115514-201111000-00007.

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Ali Abd Alradha, Saif. "Improving Quality of Video Streaming over Mobile Networks to Leverage Healthcare Services." International Journal of Scientific Engineering and Research 5, no. 3 (2017): 62–66. https://doi.org/10.70729/ijser151289.

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Paul, Raina, and George R. Verghese. "Improving the Quality of Pediatric Healthcare through Quality Improvement Collaboratives." Current Treatment Options in Pediatrics 3, no. 4 (2017): 362–73. http://dx.doi.org/10.1007/s40746-017-0105-9.

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12

Elkin, Peter L. "Improving Healthcare Quality and Cost with Six Sigma." Mayo Clinic Proceedings 83, no. 4 (2008): 508. http://dx.doi.org/10.4065/83.4.508-a.

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Robbins, Richard. "Is quality of healthcare improving in the US?" Southwest Journal of Pulmonary and Critical Care 14, no. 1 (2017): 29–36. http://dx.doi.org/10.13175/swjpcc110-16.

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14

Riehle, Martha A., and Kristiina Hyrkas. "Improving quality in healthcare - current trends and innovations." Journal of Nursing Management 20, no. 3 (2012): 299–301. http://dx.doi.org/10.1111/j.1365-2834.2012.01434.x.

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Elouafkaoui, Paula, and Heather Cassie. "Improving Quality in Healthcare: Translating Evidence into Practice." Evidence-Based Dentistry 14, no. 1 (2013): 3–4. http://dx.doi.org/10.1038/sj.ebd.6400908.

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DuPree, Erin, Rebecca Anderson, and Ira S. Nash. "Improving Quality in Healthcare: Start With the Patient." Mount Sinai Journal of Medicine: A Journal of Translational and Personalized Medicine 78, no. 6 (2011): 813–19. http://dx.doi.org/10.1002/msj.20297.

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17

Anjana Prusty. "Healthcare Diplomacy: Improving Cross-National Healthcare Delivery through International Community Engagement." International Assulta of Research and Engagement (IARE) 1, no. 1 (2023): 25–38. https://doi.org/10.70610/iare.v1i1.33.

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Inequality of access and quality of health services across countries is an urgent global issue. Especially in developing countries, the challenge of providing quality health services is a serious problem. This article explains the role of “health diplomacy” through international service in improving the delivery of health services across borders through community engagement. The aim of this research is to explore how health diplomacy through the involvement of the international community can improve the delivery of health services across countries. We seek to identify effective strategies to facilitate international health cooperation and improve access and quality of health services in the countries involved. This research uses the Community Based Research (CBR) method with a mixed approach involving document analysis, case studies, and interviews with international health stakeholders. We analyze health diplomacy initiatives involving the international community in various country contexts and analyze their impact on the delivery of health services across countries. The research results show that health diplomacy through the involvement of the international community can play a key role in improving the delivery of health services across countries. Well-coordinated international collaboration can help countries share medical knowledge, resources, and technology. This has the potential to increase access to quality health care and reduce health inequalities between countries. Health diplomacy through international service and community engagement can be an effective tool in improving the delivery of health services across borders. This collaboration encourages joint efforts to address global health problems, opens the door to closer cooperation between countries, and has the potential to improve access and quality of health services throughout the world.
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Upadhyay, Soumya, and William Opoku-Agyeman. "Improving healthcare quality in the United States healthcare system: A scientific management approach." Journal of Hospital Administration 9, no. 5 (2020): 19. http://dx.doi.org/10.5430/jha.v9n5p19.

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The US healthcare system has been facing pressures from stakeholders to reduce costs and improve quality. The purpose of this paper is to develop a conceptual model to illustrate the approaches used in healthcare quality management (Continuous Quality Improvement/Total Quality Management, Lean, and Six Sigma) weaved into the underlying framework of scientific management theory. This paper employs scientific management theory to explain the healthcare quality tenets that influence the quality of care in our healthcare organizations. The father of scientific management, Frederick Taylor, and other key contributors collectively created scientific management principles, which are widely used for quality improvement purposes both in the engineering and the healthcare field. Healthcare quality is also discussed with examples of the application of scientific management principles. Shared themes between scientific management principles and healthcare quality tenets, as given in CQI/TQM, Six Sigma-Lean, and Donabedian Model, were developed. To understand the three pillars of quality (structure, process, outcome) in relation to the underpinnings of scientific management principles, we incorporated insights of scientific management theory into Donabedian’s healthcare quality model. It is recommended that selection of personnel play a more significant role among human resources practices in organizations; strategy formulation must include a careful assessment of organizations’ strengths and weaknesses with regard to continuous quality improvement, with organizations striving to achieve standardization to attain efficiency and reduce costs.
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Noël, Guillermina, Janet Joy, and Carmen Dyck. "Improving the quality of healthcare data through information design." Information Design Journal 23, no. 1 (2017): 104–22. http://dx.doi.org/10.1075/idj.23.1.11noe.

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Improving the quality of patient care, generally referred to as Quality Improvement (QI), is a constant mission of healthcare. Although QI initiatives take many forms, these typically involve collecting data to measure whether changes to procedures have been made as planned, and whether those changes have achieved the expected outcomes. In principle, such data are used to measure the success of a QI initiative and make further changes if needed. In practice, however, many QI data reports provide only limited insight into changes that could improve patient care. Redesigning standard approaches to QI data can help close the gap between current norms and the potential of QI data to improve patient care. This paper describes our study of QI data needs among healthcare providers and managers at Vancouver Coastal Health, a regional health system in Canada. We present an overview of challenges faced by healthcare providers around QI data collection and visualization, and illustrate the advantages and disadvantages of different visualizations. At present, user– centred and evidence–based design is practically unknown in healthcare QI, and thus offers an important new contribution.
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Van Fleet, David D., and Tim O. Peterson. "Improving healthcare practice behaviors." International Journal of Health Care Quality Assurance 29, no. 2 (2016): 141–61. http://dx.doi.org/10.1108/ijhcqa-07-2015-0089.

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Purpose – The purpose of this paper is to present the results of exploratory research designed to develop an awareness of healthcare behaviors, with a view toward improving the customer satisfaction with healthcare services. It examines the relationship between healthcare providers and their consumers/patients/clients. Design/methodology/approach – The study uses a critical incident methodology, with both effective and ineffective behavioral specimens examined across different provider groups. Findings – The effects of these different behaviors on what Berry (1999) identified as the common core values of service organizations are examined, as those values are required to build a lasting service relationship. Also examined are categories of healthcare practice based on the National Quality Strategy priorities. Research limitations/implications – The most obvious is the retrospective nature of the method used. How accurate are patient or consumer memories? Are they capable of making valid judgments of healthcare experiences (Berry and Bendapudi, 2003)? While an obvious limitation, such recollections are clearly important as they may be paramount in following the healthcare practitioners’ instructions, loyalty for repeat business, making recommendations to others and the like. Further, studies have shown retrospective reports to be accurate and useful (Miller et al., 1997). Practical implications – With this information, healthcare educators should be in a better position to improve the training offered in their programs and practitioners to better serve their customers. Social implications – The findings would indicate that the human values of excellence, innovation, joy, respect and integrity play a significant role in building a strong service relationship between consumer and healthcare provider. Originality/value – Berry (1999) has argued that the overriding importance in building a lasting service business is human values. This exploratory study has shown how critical incident analysis can be used to determine both effective and ineffective practices of different medical providers. It also provides guidelines as to what are effective and ineffective behaviors in healthcare.
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Jaribu, Jennie, Suzanne Penfold, Cathy Green, Fatuma Manzi, and Joanna Schellenberg. "Improving Tanzanian childbirth service quality." International Journal of Health Care Quality Assurance 31, no. 3 (2018): 190–202. http://dx.doi.org/10.1108/ijhcqa-10-2015-0122.

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Purpose The purpose of this paper is to describe a quality improvement (QI) intervention in primary health facilities providing childbirth care in rural Southern Tanzania. Design/methodology/approach A QI collaborative model involving district managers and health facility staff was piloted for 6 months in 4 health facilities in Mtwara Rural district and implemented for 18 months in 23 primary health facilities in Ruangwa district. The model brings together healthcare providers from different health facilities in interactive workshops by: applying QI methods to generate and test change ideas in their own facilities; using local data to monitor improvement and decision making; and health facility supervision visits by project and district mentors. The topics for improving childbirth were deliveries and partographs. Findings Median monthly deliveries increased in 4 months from 38 (IQR 37-40) to 65 (IQR 53-71) in Mtwara Rural district, and in 17 months in Ruangwa district from 110 (IQR 103-125) to 161 (IQR 148-174). In Ruangwa health facilities, the women for whom partographs were used to monitor labour progress increased from 10 to 57 per cent in 17 months. Research limitations/implications The time for QI innovation, testing and implementation phases was limited, and the study only looked at trends. The outcomes were limited to process rather than health outcome measures. Originality/value Healthcare providers became confident in the QI method through engagement, generating and testing their own change ideas, and observing improvements. The findings suggest that implementing a QI initiative is feasible in rural, low-income settings.
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Dixon-Woods, Mary. "Harveian Oration 2018: Improving quality and safety in healthcare." Clinical Medicine 19, no. 1 (2019): 47–56. http://dx.doi.org/10.7861/clinmedicine.19-1-47.

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Kerwin, Kathryn E. "The Role of the Internet in Improving Healthcare Quality." Journal of Healthcare Management 47, no. 4 (2002): 225–36. http://dx.doi.org/10.1097/00115514-200207000-00005.

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Mishra, Pooja. "PRACTITIONER APPLICATION: A Roadmap for Improving Healthcare Service Quality." Journal of Healthcare Management 56, no. 6 (2011): 400–402. http://dx.doi.org/10.1097/00115514-201111000-00008.

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Walton, Merrilyn M., Bruce H. Barraclough, Samantha A. Van Staalduinen, and Susan L. Elliott. "An Educational Approach to Improving Healthcare Safety and Quality." Journal of Evidence-Based Medicine 2, no. 3 (2009): 136–42. http://dx.doi.org/10.1111/j.1756-5391.2009.01030.x.

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POTTHOFF, SANDRA. "Leadership, Measurement, and Change in Improving Quality in Healthcare." Frontiers of Health Services Management 20, no. 3 (2004): 37–40. http://dx.doi.org/10.1097/01974520-200401000-00007.

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Más, A., P. Parra, R. M. Bermejo, M. D. Hidalgo, and J. E. Calle. "Improving quality in healthcare: What makes a satisfied patient?" Revista de Calidad Asistencial 31, no. 4 (2016): 196–203. http://dx.doi.org/10.1016/j.cali.2015.11.006.

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Yoka, M., and B. Spates. "Healthcare Electronic Records-Improving Productivity and Quality of Care." Journal of the American Dietetic Association 106, no. 8 (2006): A16. http://dx.doi.org/10.1016/j.jada.2006.05.045.

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Kim, Rachel H., Gary M. Gaukler, and Chang Won Lee. "Improving healthcare quality: A technological and managerial innovation perspective." Technological Forecasting and Social Change 113 (December 2016): 373–78. http://dx.doi.org/10.1016/j.techfore.2016.09.012.

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Mitchell, Pamela H., and Norma M. Lang. "Framing the Problem of Measuring and Improving Healthcare Quality." Medical Care 42, Suppl (2004): II—4—II—11. http://dx.doi.org/10.1097/01.mlr.0000109122.92479.fe.

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Follwell, Emily J., Siri Chunduri, Claire Samuelson-Kiraly, Nicholas Watters, and Jonathan I. Mitchell. "The Quality Mental Health Care Network: A roadmap to improving quality mental healthcare in Canada." Healthcare Management Forum 34, no. 2 (2021): 100–106. http://dx.doi.org/10.1177/0840470420974713.

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Although there are numerous quality of care frameworks, little attention has been given to the essential concepts that encompass quality mental healthcare. HealthCare CAN and the Mental Health Commission of Canada co-lead the Quality Mental Health Care Network (QMHCN), which has developed a quality mental healthcare framework, building on existing provincial, national, and international frameworks. HealthCare CAN conducted an environmental scan, key informant interviews, and focus groups with individuals with lived experiences to develop the framework. This article outlines the findings from this scan, interviews and focus groups.
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Deliverska, Mariela, and Andrey Kehayov. "Improving patient safety and quality of healthcare through prevention of healthcare associated infections." Journal of Medical and Dental Practice 3, no. 2 (2016): 480–83. http://dx.doi.org/10.18044/medinform.201632.480.

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Al Saied, Nouf S., and Musaed S. Al Ali. "Determinants of healthcare quality in single-payer healthcare system countries." International Journal Of Community Medicine And Public Health 8, no. 9 (2021): 4240. http://dx.doi.org/10.18203/2394-6040.ijcmph20213525.

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Background: The quality of healthcare system in any country is essential for the wellbeing of its population. Improving the quality of the healthcare sector would lead to a healthier population and thus more productive nation and stronger economy. The level of healthcare quality depends on both economic and non-economic factors. Addressing the level of effect these factors on healthcare quality would facilitate policy makers’ tasks in achieving that goal.Method: This study is based on the 2019 data of 29 countries that adapt single-payer healthcare system. Pearson correlation matrix is used to examine the relation of a number of variables with healthcare quality, measured by life expectancy, in these countries.Results: The results from this research showed that literacy rate, digital adaptation, pollution level, corruption level, healthcare expenditure (HE) per capita, GDP per capita, healthcare expenditure as a percentage of GDP all showed a strong relation at the 99% confidence level while the number of physicians per 1000 showed statistically significant relation with healthcare quality at the 95% confidence level. While all factors showed direct relation, pollution and corruption showed an inverse relation.Conclusions: Improving the quality of the healthcare sector is the goal of any government since it would lead to better and stronger economy. While economic factors play a role in achieving that goal, other non-economic factors can also have the same effect in achieving that goal.
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Cavallone, Mauro, Francesca Magno, and Alberto Zucchi. "Improving service quality in healthcare organisations through geomarketing statistical tools." TQM Journal 29, no. 5 (2017): 690–704. http://dx.doi.org/10.1108/tqm-12-2016-0104.

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Purpose The purpose of this paper is to demonstrate how geomarketing statical tools (notably, gravitational models) can support healthcare organisations to improve the quality of their services. Design/methodology/approach Geomarketing tools were applied to the analysis of data (91,478 observations) concerning the performance of nuclear magnetic resonance. Findings Geomarketing models can support and enhance the planning of service provisions of healthcare organisations. Drawing the planning actions on the patient needs and actual behaviours allow the healthcare organisations to obtain better market performance. Practical implications The results support the health service planning activities related to covering the so-called “offer gaps”. Originality/value This is the first study to apply geomarketing to improve the quality of healthcare services.
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Tran, Phuong, and Jana Mannen. "Improving oral healthcare: improving the quality of life for patients after a stroke." Special Care in Dentistry 29, no. 5 (2009): 218–21. http://dx.doi.org/10.1111/j.1754-4505.2009.00096.x.

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Dr, Shalini Gupta. "Quality Assurance In Medical Education." British Journal of Pharmaceutical and Medical Research 2, no. 5 (2017): 749–52. https://doi.org/10.24942/bjpmr.2017.154.

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Quality assurance has assumed increasing attention over the past years as various stakeholders appreciate that improving healthcare system and patient outcome is not practically possible without improving the quality of medical education, and in turn the medical curricula across different medical colleges. The growing climate of public accountability in healthcare education and social responsibility to justify allocated funds makes medical education institutes liable to demonstrate that their training programmes meet the desired quality standards.
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Mei-Chu, Chen. "Improving Patient Safety by Utilizing Intelligence Informatics of Nursing Healthcare System." J Biomed Res Environ Sci 3, no. 7 (2022): 846–47. https://doi.org/10.37871/jbres1522.

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Based on Changhua Christian Hospital dataset, it shows the completeness of the chart recordings of the nursing end reached 79%; it might greatly affect clinical patient care. In accordance with global shortage of nursing manpower and contemporary technology, it is essential to formulate a health care system that can cater to both nursing peroneal as well as improving first line quality of care.  
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Abdulmalek, Suliman, Abdul Nasir, Waheb A. Jabbar, et al. "IoT-Based Healthcare-Monitoring System towards Improving Quality of Life: A Review." Healthcare 10, no. 10 (2022): 1993. http://dx.doi.org/10.3390/healthcare10101993.

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The Internet of Things (IoT) is essential in innovative applications such as smart cities, smart homes, education, healthcare, transportation, and defense operations. IoT applications are particularly beneficial for providing healthcare because they enable secure and real-time remote patient monitoring to improve the quality of people’s lives. This review paper explores the latest trends in healthcare-monitoring systems by implementing the role of the IoT. The work discusses the benefits of IoT-based healthcare systems with regard to their significance, and the benefits of IoT healthcare. We provide a systematic review on recent studies of IoT-based healthcare-monitoring systems through literature review. The literature review compares various systems’ effectiveness, efficiency, data protection, privacy, security, and monitoring. The paper also explores wireless- and wearable-sensor-based IoT monitoring systems and provides a classification of healthcare-monitoring sensors. We also elaborate, in detail, on the challenges and open issues regarding healthcare security and privacy, and QoS. Finally, suggestions and recommendations for IoT healthcare applications are laid down at the end of the study along with future directions related to various recent technology trends.
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Malak Mohsen Alajm. "A Review in Improving Quality in Healthcare: To Make a Satisfied Patient." Power System Technology 48, no. 4 (2024): 6845–54. https://doi.org/10.52783/pst.1504.

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Healthcare is a business service that offers acute, chronic, and preventive medical care to people in the community. The demand is known to rise each year, along with higher expectations and awareness among patients about healthcare quality and its outcomes. Quality is one of the main determinants of satisfaction in healthcare. If these aspects are not met, the delivery of services must begin with the patient once. They could move to another healthcare provider that can satisfy their needs. This condition pushes healthcare service providers to pay attention to all representative patients through process improvement, structural change, or the purchase of new technologies, equipment, and treatment systems. These efforts by healthcare providers can lead to an increase in patient satisfaction and improvement in healthcare outcomes. The establishment and proof of effectiveness of a good communication structure, feedback, and patient satisfaction as components of healthcare quality should be identified, followed by an analysis of their interrelationships.
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Kumar, Ravi, Nikita Rani, Sanjay Singla, and Jhonsy Bansal. "Enhance Healthcare." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 07 (2024): 1–6. http://dx.doi.org/10.55041/ijsrem36512.

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The healthcare industry is one of the most important aspects of t oday's society. As the demand for quality healthcare continues to increase, strengthening the entire healthcare system has become increasingly important. This research paper aims to explore vari ous ways to improve health, including improving access to healt hcare, improving health performance by drinking clean, and imp roving patient outcomes. This article will also discuss the use of technologies such as tele medicine, electronic medical records and remote monitoring that can improve quality and access to healthcare in healthcare. In ad dition, this study will examine the role of health professionals in strengthening the entire health system, including the importance of continuing education and training to keep up with the latest ad vances in medicine. The article concludes by emphasizing the importance of strength ening the health system to meet the growing demand for quality health services. By using a variety of techniques and technologie s, doctors can improve patient outcomes and provide better and more efficient healthcare. This case study provides insight into t he importance of health promotion and the various ways to achie ve it. Keywords: Healthcare access, Healthcare delivery, Patient outcomes, Technology in healthcare, Telemedicine, Electronic health records.
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Herbert, Mapfaira* Robert Monageng V. P. Kommula Jerekias Gandure Sethunyane Kethebe. "IMPROVING PRODUCTIVITY IN A HEALTHCARE ORGANISATION." INTERNATIONAL JOURNAL OF ENGINEERING SCIENCES & RESEARCH TECHNOLOGY 5, no. 11 (2016): 555–65. https://doi.org/10.5281/zenodo.168471.

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This project was undertaken to explore the journey to productivity improvement by a local hospital. The hospital recently implemented two process improvement tools, 5S and TQM. The project assessed the company’s adoption level for the two lean tools they implemented, as well as assessing how the implementation impacted productivity and service delivery at the hospital. Current performance levels were also established in an endeavor to find if indeed what is reported is actually what is happening at the hospital. Results indicate that the implemented process improvement tools, 5S and TQM, did not produce the desired results.
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Herbert, Mapfaira* Robert Monageng V. P. Kommula Jerekias Gandure Kethebe Sethunyane. "IMPROVING PRODUCTIVITY IN A HEALTHCARE ORGANISATION." INTERNATIONAL JOURNAL OF ENGINEERING SCIENCES & RESEARCH TECHNOLOGY 5, no. 11 (2016): 555–65. https://doi.org/10.5281/zenodo.177434.

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This project was undertaken to explore the journey to productivity improvement by a local hospital. The hospital recently implemented two process improvement tools, 5S and TQM. The project assessed the company’s adoption level of the two implemented lean tools, as well as assessing how the implementation impacted productivity and service delivery at the hospital. Current performance levels were also established in an endeavor to find if indeed what is reported is actually what is happening at the hospital. Results indicate that the implemented process improvement tools, 5S and TQM, did not produce the desired results.
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Macharia, Paul. "IMPROVING QUALITY AND ACCESS TO HEALTHCARE BY ADOPTING EMERGING TECHNOLOGIES." International Journal of Digital Information and Wireless Communications 6, no. 1 (2016): 41–45. http://dx.doi.org/10.17781/p001925.

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Trevino, Justin J. "Improving Mental Healthcare: A Guide to Measure-Based Quality Improvement." Journal of Clinical Psychiatry 68, no. 04 (2007): 642–43. http://dx.doi.org/10.4088/jcp.v68n0424b.

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Choi, Jinwook, Jin Wook Kim, Jeong-Wook Seo, et al. "Implementation of Consolidated HIS: Improving Quality and Efficiency of Healthcare." Healthcare Informatics Research 16, no. 4 (2010): 299. http://dx.doi.org/10.4258/hir.2010.16.4.299.

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George, James, Ian Sturgess, Sarbjit Purewal, and Helen Baxter. "Improving quality and value in healthcare for frail older people." Quality in Ageing and Older Adults 8, no. 4 (2007): 4–9. http://dx.doi.org/10.1108/14717794200700022.

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Nelson, W. A., P. B. Gardent, E. Shulman, and M. E. Splaine. "Preventing ethics conflicts and improving healthcare quality through system redesign." BMJ Quality & Safety 19, no. 6 (2010): 526–30. http://dx.doi.org/10.1136/qshc.2009.038943.

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Nanji, Karen C., Timothy G. Ferris, David F. Torchiana, and Gregg S. Meyer. "Overarching goals: a strategy for improving healthcare quality and safety?" BMJ Quality & Safety 22, no. 3 (2012): 187–93. http://dx.doi.org/10.1136/bmjqs-2012-001082.

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Hayes, Christopher William, Paul B. Batalden, and Donald Goldmann. "A ‘work smarter, not harder’ approach to improving healthcare quality." BMJ Quality & Safety 24, no. 2 (2014): 100–102. http://dx.doi.org/10.1136/bmjqs-2014-003673.

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Tingle, John. "Improving patient safety and healthcare quality: examples of good practice." British Journal of Nursing 26, no. 14 (2017): 828–29. http://dx.doi.org/10.12968/bjon.2017.26.14.828.

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