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Journal articles on the topic 'Include Online Reviews'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Ke, Zhihong, De Liu, and Daniel J. Brass. "Do Online Friends Bring Out the Best in Us? The Effect of Friend Contributions on Online Review Provision." Information Systems Research 31, no. 4 (2020): 1322–36. http://dx.doi.org/10.1287/isre.2020.0947.

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Online reviews are a crucial source of information for consumer decision making. Many businesses, companies, and platforms are interested in encouraging more consumers to review their products but are dubious about using financial incentives to buy online reviews. Our research describes a social way of growing online reviews. We show that cultivating an online community for reviewing by showing members reviews written by their online friends cannot only increasing their willingness to contribute but also the quality of the resulting reviews. The takeaways of this study include (1) unlike using

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Campos, Josephine Diana S., and Jofrey R. Campos. "Evaluating The Impact of Online Product Review Credibility and Online Product Review Quality on Purchase Intention of Online Consumers." Applied Quantitative Analysis 4, no. 1 (2024): 12–28. http://dx.doi.org/10.31098/quant.2152.

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This study investigated the impacts of online product review credibility and quality on consumer purchase intentions for electronics, skincare, and home and kitchen products. Using Covariance-Based and Partial Least Squares Structural Equation Modeling (CB-SEM and PLS-SEM), it examines the causal links between review credibility, review quality, and consumer purchase intention. Conducted among 555 randomly selected online consumers from Metro Manila, Philippines, the study employed questionnaires with rating scales to gather data. Confirmatory factor analysis was utilized to assess model fit,

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Zelenka, Josef, Tracy Azubuike, and Martina Pásková. "Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations." Administrative Sciences 11, no. 2 (2021): 34. http://dx.doi.org/10.3390/admsci11020034.

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Obtaining information about destinations and services they provide is ever more based on user-generated content (UGC), which includes reviews of tourism services as well as evaluation of attractions and destinations by visitors. The growing importance of reviews of tourism services is recognized by tourism service providers, and some of them influence the content of reviews on review sites. At the same time, procedures for the prevention of false and misleading reviews, as well as their detection, are being intensively developed. This is documented in relevant sources, which were identified es

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Margaret, Rachel S. "Impact of Online Reviews on Purchasing Decisions: A Cross Generational Study." International Journal of Current Science Research and Review 08, no. 05 (2025): 2611–20. https://doi.org/10.5281/zenodo.15552098.

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Abstract : This study delves into the influence of online reviews on the purchasing behavior of Generation X, Millennials, and Generation Z consumers in today’s changing digital marketplace. With the prevalence of online reviews that reshape consumer decision-making processes, this study aims to uncover the nuanced differences in how each generational group interacts with and responds to online reviews. Through a meticulous literature review, the paper examines existing studies, identifying a gap in understanding tailored approaches for distinct age groups. The research methodology invol

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Khairida, Putri, Nagian Toni, and Elly Romy. "The Influence of Product Quality, Price and Online Customer Reviews on Maybelline Cosmetic Purchasing Decisions (Case Study of College Students on Tiktok)." International Journal of Research and Review 10, no. 8 (2023): 186–92. http://dx.doi.org/10.52403/ijrr.20230825.

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The all-digital era makes cosmetic products must maintain product quality factors, online customer reviews, and product prices in order to maintain good sales. With good product quality, appropriate prices and positive and easily searchable online customer reviews, it is enough to make consumers make purchasing decisions on any product, including Maybelline. There are two problems that exist in this study, namely whether there is a partial influence on (1) product quality variables; (2) product prices; (3) online customer review variables; and (4) quality, price, and variables have a stimulant

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Van Wart, Montgomery. "Online Learning." International Journal of Adult Education and Technology 13, no. 2 (2022): 1–18. http://dx.doi.org/10.4018/ijaet.312581.

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The COVID-19 pandemic accelerated the trend to the use of online learning more extensively as well as our experience with many new, and often unusual, situational variations. This article reviews what we know about the important factors affecting effective online learning, summarizes the extensive research findings about online learning, reviews some of the overall gaps in the research in terms of moving the state-of-the-art forward, and provides a summary of types of initiatives that departments, colleges, and universities can take to upgrade their online teaching/learning offerings. It also

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KAYA, Mücahit Mustafa, and Mehmet ŞAKİROĞLU. "Factors Affecting Online Infidelity: A Review." Psikiyatride Guncel Yaklasimlar - Current Approaches in Psychiatry 15, no. 1 (2023): 29–37. http://dx.doi.org/10.18863/pgy.1070731.

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Online infidelity has been a topic of discussion for the past two decades. Hence, while it is on the agenda of current researches, the associated factors of online infidelity have not yet been sufficiently clarified. The current review examines factors affecting online infidelity in line with Preferred Reporting Items for Systematic Reviews and Meta-analysis guidelines. In the review the studies were included considering the criteria of (i) being an empirical study, (ii) being written in Turkish or English, (iii) being published in peer-reviewed journals (iv), evaluating at least one factor th

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Wulandari, Amelia, and Khairul Bahrun. "PENGARUH ONLINE CONSUMER REVIEW DAN ONLINE CONSUMER RATING TERHADAP ONLINE PURCHASE DECISION PRODUK WARDAH OFFICIAL SHOP MARKETPLACE SHOPEE (STUDI KASUS PADA MAHASISWI MANAJEMEN UMB)." JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) 5, no. 1 (2024): 70–85. http://dx.doi.org/10.61567/jmmib.v5i1.189.

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This study aims to determine the influence of online consumer reviews and online consumer ratings on online purchase decisions of Wardah Official Shop products on the Shopee marketplace (case study on management students of UMB). This research is quantitative. The population in this study consists of 400 management students at UMB who use Wardah products. The object of this research is 180 management students at UMB who are consumers of Wardah products on the Shopee marketplace. In this study, the author used data collection methods through observation, interviews, and the distribution of ques

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Davis, Jeffrey. "Online Ticketed-Passes." Information Technology and Libraries 38, no. 2 (2019): 8–10. http://dx.doi.org/10.6017/ital.v38i2.11141.

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Reviews the arrival of and technology supporting online ticketed-pass programs in libraries. These programs allow library patrons to reserve single-day tickets to local attractions of all kinds. Offerings began with traditional museums but now include science centers, zoos, gardens, performances, tours, classes, and more. Further discussed is the new service delivery paradigm this represents: complementary to in-house offerings, librarians are brokering and facilitiating public access to non-library resources in their region to meet member needs.

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Robson, Karen, Mana Farshid, John Bredican, and Stephen Humphrey. "Making Sense of Online Consumer Reviews: A Methodology." International Journal of Market Research 55, no. 4 (2013): 521–37. http://dx.doi.org/10.2501/ijmr-2013-046.

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Online consumer reviews have become an increasingly important source of information for both consumers (i.e. about whether to buy) and marketers (i.e. about product strengths and weaknesses). However, online consumer reviews are unstructured and unsystematic in nature, making interpretation of these reviews an enormous challenge. The current paper sheds light on a particular methodology that can be used to investigate what consumers say about companies, brands or products. Consumer reviews of the four best-selling games available on Apple's App Store were compiled. Leximancer, a content analys

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Kim, Jong Min, and Jeongsoo Han. "Impact of the length of stay at hotels on online reviews." International Journal of Contemporary Hospitality Management 34, no. 4 (2022): 1249–69. http://dx.doi.org/10.1108/ijchm-05-2021-0659.

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Purpose The length of stay (LoS) is of major importance from the perspective of the management of tourist destinations. As tourists heavily rely on the online reviews of other travelers as a primary information source, this study aims to empirically examine how the LoS can influence the online reviews for hotels, with special emphasis on the textual review content. Design/methodology/approach This study analyzes online review data collected from Booking.com by using the Linguistic Inquiry and Word Count program to operationalize review depth, analytical thinking and the authenticity reflected

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Ismunandar, Adam, and Sulhaini Sulhaini. "Analisis Pengaruh Brand Knowledge dan Online consumer review Terhadap Minat Berkunjung Pada Kafe Naughty Little Cat Park." ALEXANDRIA (Journal of Economics, Business, & Entrepreneurship) 6, no. 1 (2025): 130–37. https://doi.org/10.29303/alexandria.v6i1.952.

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This study aims to examine the influence of brand knowledge and online consumer review variables on interest in visiting café Naughty Little Cat Park. This study uses a type of quantitative research with an associative approach. Three hypotheses are proposed in this study. To test the three hypotheses, a questionnaire was distributed to 120 respondents. The analysis tool used in this study is SmartPLS. The tests carried out in this study include the outer model test which includes Individual Item Realism, Internal Consistency, Average Variance Extracted, and Discriminant Validity and the inner

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Vimala, Dhulepalla. "Detection of Fake Online Reviews Using Semi Supervised and Supervised Learning." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 04 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem31613.

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Consumers reviews on ecommerce websites, online services, ratings and experience stories are useful for the user as well as the vendor. The reviewer can increase their brand’s loyalty and help other customers understand their experience with the product. Similarly reviews help the vendors gain more profiles by increasing their sale of products, if consumers leave positive feedback on their product review. But unfortunately, these review mechanisms can be misused by vendors. For example, one may create fake positive reviews to promote brand’s reputation or try to demote competitor’s products by

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Zaman, Syed Ahsan Ali, Adnan Anwar, and Irfan Ul Haque. "Examining the Mediating Effect of Online Engagement and Online Reviews: The Influence of Influencer Credibility on Consumer Purchase Intentions." Pakistan Business Review 24, no. 4 (2023): 389–410. http://dx.doi.org/10.22555/pbr.v24i4.872.

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Companies look up to influencers because they are seen as thought leaders who mediate between the company and its followers. This results in their taking on the role of brand ambassadors or spokespersons. They play a significant role in helping businesses develop what they call a "digital relationship" with their clientele by supplementing and amplifying more traditional forms of marketing. They see digital connection as crucial in the current business climate. This study examined the effects of influencer credibility, customer review, and customer interaction on consumers' intent to buy after

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Rahman, Arif Muluk, Wan Rizca Amelia, Fadli Adnin Nasution, and Zulham Zulham. "THE INFLUENCE OF ONLINE CUSTOMER REVIEW AND ONLINE CUSTOMER RATING ON PURCHASE DECISIONS AT TOKOPEDIA (CASE STUDY OF TOKOPEDIA USERS IN MEDAN DISTRICT, JOHOR)." Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis 3, no. 1 (2022): 23–33. http://dx.doi.org/10.46576/ijsseh.v3i1.2975.

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ABSTRACTThis study intends to examine how online customer reviews and ratings affect purchase choices. Purposive sampling is used in this form of study to choose the sample, which might include as many as 96 Tokopedia customers who have made purchases there. It is associated with a quantitative approach. Primary data are the kind used. The information utilized was derived from the responses provided by the respondents to the questionnaires that were given out. Utilizing the SPSS 25 for Windows application, validity testing, reliability testing, traditional assumption testing, and hypothesis te

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Memarzadeh, Faranak, Shane Blum, and Charlie Adams. "How Do Online Reviews Affect Business Travelers' Accommodation Choices?" International Journal of Tourism and Hospitality Management in the Digital Age 1, no. 1 (2017): 50–65. http://dx.doi.org/10.4018/ijthmda.2017010104.

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This research focused on parameters of online reviews that affect business travelers` attitude and subjective norm on intention to purchase. The sub-constructs of attitude include: the quality of offered service, the value of money, hotel business facility, hotel security, food and beverage, and service recovery. Panel database, which was provided by Qualtrics, was used to examine the hypotheses of this study. Data was collected from 275 business travelers who stayed at a hotel in the last six months and read e-comments in advance of the purchase. Results of hypotheses testing indicated that q

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Jayawardena, Nirma Sadamali, Mitchell Ross, Sara Quach, Abhishek Behl, Manish Gupta, and Le Dang Lang. "Effective Online Engagement Strategies Through Gamification." Journal of Global Information Management 30, no. 5 (2022): 1–25. http://dx.doi.org/10.4018/jgim.290370.

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Gamification has recently been discovered as an excellent user engagement strategy that has the potential to improve online education, online brand engagement, and information system engagement. Even though the number of studies on gamification has expanded, there is currently no systematic literature review approach for categorizing its online engagement strategies. Therefore, the main purpose of this systematic literature review is to find effective online engagement strategies based on gamification. The literature, as published in top management, information systems, and education journals,

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Fadia Chusnul Ma'rifah, Ute Chairuz M. Natusion, and Agung Pujianto. "Pengaruh Beauty Influencer, Online Customer Review, dan Online Customer Rating terhadap Keputusan Pembeelian Produk Skincare Npure Face Toner." CiDEA Journal 3, no. 1 (2024): 105–18. http://dx.doi.org/10.56444/cideajournal.v3i1.1836.

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Beauty influencers on social media are key in increasing visibility and sales of beauty products, besides that online customer reviews and online customer ratings also influence purchasing decisions. The purpose of this study is to determine whether beauty influencers, online customer reviews, and online customer ratings on purchasing decisions for Npure Face Toner skincare products. The study design applied is quantitative with an associative approach to analyze the relationship between these variables. The participants in this study consisted of 100 respondents who live in East Surabaya. Sam

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Kobez, Morag. "The Illusion of Democracy in Online Consumer Restaurant Reviews." International Journal of E-Politics 7, no. 1 (2016): 54–65. http://dx.doi.org/10.4018/ijep.2016010104.

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Food has long served as a form of cultural capital, and historically it was an elite few food critics who held the power to ascribe status to dining experiences. The rise of social and digital media arguably allows anybody to adopt the role of critic. Lowered barriers associated with digital technologies, coupled with the contemporary ‘foodatainment' boom have opened the floodgates for amateurs to weigh into the critical culinary discourse. The tendency for contemporary high-status dining experiences to include casual, rustic and simple foods suggests that the age of food snobbery is in the pa

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Doifode, Akshada Y., Sonali D. Mali, T. Srinivasa Rao, et al. "Online Reviews System using Aspect Based Sentimental Analysis & Opinion Mining." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 7s (2023): 381–85. http://dx.doi.org/10.17762/ijritcc.v11i7s.7013.

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Aspect extraction is the most critical and thoroughly researched process in SA (Sentiment Analysis) for conducting an accurate classification of feelings. Over the last decade, massive amounts of research have focused on identifying and removing elements. Products have centralized distribution channels, and certain apps may occasionally operate close to the most recent product to be created. Any e-commerce business enterprise must analyses user / customer feedback in order to provide better products and services to them. Because broad reviews frequently include remarks in a consolidated manner

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Zoghi, Farzaneh S. "Hotel performance attributes and consumer complaints in online reviews." Review of Socio-Economic Perspectives 10, no. 1 (2025): 44–56. https://doi.org/10.2478/rsep-2025-0004.

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Abstract Understanding customer complaints is crucial for improving the quality of hotel service. This study examines hotel performance attributes based on consumer-generated online reviews, specifically focusing on negative reviews from a major hotel-rating platform. By analyzing 35 hotels with the highest number of negative reviews, the research identifies the most criticized attributes, revealing that "tangibles"—including physical facilities, cleanliness, and room conditions—are the primary sources of dissatisfaction. The study employs the SERVQUAL model to categorize service quality attri

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Samuel Li, Xiangming. "Short or Long Review? - Text Analytics and Machine Learning Approaches to Online Reputation." International Journal of Business and Management Research 9, no. 1 (2021): 28–40. http://dx.doi.org/10.37391/ijbmr.090105.

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This paper first constructs a numerical text review score by applying text analytics and machine learning techniques to more than three million online text reviews collected from the Airbnb platform. Next, we employ the text review score to analyze the effect of review length on text review score and obtain insights on the interplay between the text review length and online reputation. The main contributions of this paper include: experimenting with advanced text analytics and machine learning approaches to assess online reputation; constructing an innovative text review score as a new online

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Widjaya, Ferdy, and Markus Aodi. "The Influence of Online Customer Reviews and Online Customer Ratings on Purchase Decisions on Tokopedia: A Case Study of Benua Melayu Darat District." TECHBUS (Technology, Business and Entrepreneurship) 2, no. 2 (2024): 25–35. https://doi.org/10.61245/techbus.v2i2.29.

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This study aims to analyze the influence of online customer reviews and online customer ratings on product purchase decisions on the e-commerce platform Tokopedia. This research is a quantitative study using non-probability sampling techniques with a purposive sampling approach. The sample size in this study was determined using Cochran's formula, resulting in 96 respondents who are residents of Benua Melayu Darat District, users of Tokopedia. Data was collected by distributing questionnaires to respondents via Google Forms. The data analysis techniques used in this study include instrument te

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Tseng, Timmy H., Shao-Hsun Chang, Yu-Min Wang, Yi-Shun Wang, and Shin-jeng Lin. "An Empirical Investigation of the Longitudinal Effect of Online Consumer Reviews on Hotel Accommodation Performance." Sustainability 13, no. 1 (2020): 193. http://dx.doi.org/10.3390/su13010193.

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This study empirically investigates the effects of online consumer reviews on hotel accommodation performance in an e-commerce context. Online consumer reviews include two types: online consumer satisfaction and electronic word-of-mouth (eWOM). eWOM was also regarded as the proxy of consumer loyalty. Hotel-level online consumer reviews from three well-known online travel agencies (i.e., Agoda.com, Expedia.com, and Trip.com) and financial data from 88 hotels were combined and analyzed using the Hayes’ PROCESS Macro. Based on the service-profit chain (SPC) framework, the two forms of online cons

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Ho, Dinh Phuong Khanh, and Thi Ngoc Thanh Phan. "STUDENT PERSISTENCE IN ONLINE LEARNING: A LITERATURE REVIEW." VNU Journal of Foreign Studies 40, no. 1 (2024): 76–102. http://dx.doi.org/10.63023/2525-2445/jfs.ulis.5211.

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The advantages of online learning have allowed learners to join courses that help them conveniently improve their knowledge and skills. One of the challenges facing online programs, however, is to retain students and address the issue of high dropout rates. This article reviews literature to determine factors influencing student persistence in online programs and explores solutions to reduce attrition rates. Ninety articles in peer-reviewed journals published between 2000 and 2022 were examined and included in the literature. The selection criteria consist of topic relevance, studies having em

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Lepage, Simone, Aislinn Conway, Noah Goodson, Paul Wicks, and Declan Devane. "Online randomised trials with children: A scoping review protocol." HRB Open Research 5 (June 20, 2022): 46. http://dx.doi.org/10.12688/hrbopenres.13566.1.

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Introduction: This scoping review will determine how online, randomised trials with children are conducted. The objectives of the review are: (a) to determine what methods and tools have been used to create and conduct online trials with children and (b) to identify the gaps in the knowledge in this field. Over the last decade, randomised trials employing online methods have gained traction. Decentralised methods lend themselves to certain types of trials and can offer advantages over traditional trial methods, potentially increasing participant reach and diversity and decreasing research wast

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McCall, Marcy C., Alison Ward, Nia W. Roberts, and Carl Heneghan. "Overview of Systematic Reviews: Yoga as a Therapeutic Intervention for Adults with Acute and Chronic Health Conditions." Evidence-Based Complementary and Alternative Medicine 2013 (2013): 1–18. http://dx.doi.org/10.1155/2013/945895.

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Objectives. Overview the quality, direction, and characteristics of yoga interventions for treatment of acute and chronic health conditions in adult populations.Methods. We searched for systematic reviews in 10 online databases, bibliographic references, and hand-searches in yoga-related journals. Included reviews satisfy Oxman criteria and specify yoga as a primary intervention in one or more randomized controlled trials for treatment in adults. The AMSTAR tool and GRADE approach evaluated the methodological quality of reviews and quality of evidence.Results. We identified 2202 titles, of whi

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Ananda, Ridha Faiz, Alfi Syahri, and Firman Noor Hasan. "SENTIMENT ANALYSIS OF CUSTOMER SATISFACTION IN GOJEK AND GRAB APPLICATION REVIEWS USING THE NAIVE BAYES ALGORITHM." Jurnal Teknik Informatika (Jutif) 5, no. 1 (2024): 233–41. https://doi.org/10.52436/1.jutif.2024.5.1.1680.

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Online motorcycle taxis are a widely favored mode of public transportation in Indonesia. There are several companies providing online motorcycle taxi services in Indonesia, with Gojek and Grab dominating the market. In this rapidly digitizing era, social media has become a platform for Indonesian citizens to express their evaluations and opinions. One common platform used by users to express their evaluations is the Google Play Store, where users can provide ratings and opinions on the applications they use, including users of Gojek and Grab applications.This research aims to understand and an

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Tallapally, Dr Sampath Kumar. "AI-Estimated Online Product Review Based on the Comments of the Customer." International Journal for Research in Applied Science and Engineering Technology 12, no. 4 (2024): 3950–56. http://dx.doi.org/10.22214/ijraset.2024.60669.

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Abstract: The primary objective of “AI-powered product review summarization” is to efficiently analyze large volumes of product reviews, estimating positive and negative sentiment specific to a product identified by its product name. Using the Text Blob library for sentiment analysis and NLTK for summary generation, the tool increases the ease of analysis and simplifies decisionmaking processes for sellers and consumers. Desired outcomes include time investment, an informed customer base, and ultimately a reduction in the purchase of defective products. By categorizing sentiment and generating

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Zaki Ahmed, Ayat, and Manuel Rodríguez-Díaz. "Significant Labels in Sentiment Analysis of Online Customer Reviews of Airlines." Sustainability 12, no. 20 (2020): 8683. http://dx.doi.org/10.3390/su12208683.

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Sentiment analysis is becoming an essential tool for analyzing the contents of online customer reviews. This analysis involves identifying the necessary labels to determine whether a comment is positive, negative, or neutral, and the intensity with which the customer’s sentiment is expressed. Based on this information, service companies such as airlines can design and implement a communication strategy to improve their customers’ image of the company and the service received. This study proposes a methodology to identify the significant labels that represent the customers’ sentiments, based on

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Subarkah, Pungkas, Prastyadi Wibawa Rahayu, Irma Darmayanti, and Riyanto Riyanto. "SENTIMENT ANALYSIS ON REVIEWS OF WOMEN'S TOPS ON SHOPEE MARKETPLACE USING NAIVE BAYES ALGORITHM." JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) 9, no. 1 (2023): 126–33. http://dx.doi.org/10.33480/jitk.v9i1.4179.

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Reviews of women's tops in the market are valuable information if processed properly. Merchants can conduct product review analysis to obtain information that can be used to evaluate products and services. Product review analysis activities are not enough just to see the number of stars, it is necessary to see the entire content of the review comments to be able to know the intent of the review. Sentiment analysis system is a system used to automatically analyze online product reviews to obtain information including sentiment information that is part of online reviews. The data is classified u

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Galiullina, O. R. "Comic techniques as the means of transmitting negative evaluation in the English-language online movie reviews." Vestnik of Samara University. History, pedagogics, philology 29, no. 2 (2023): 160–71. http://dx.doi.org/10.18287/2542-0445-2023-29-2-160-171.

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The article discusses the linguistic means of implementing comic in order to convey negative evaluativeness in the English-language online movie reviews. The various comic techniques are a rich linguistic arsenal for showing authors criticism. The pragmatic motivation of satirical and ironic texts is the introduction of new, different from the existing information on the object of humor. By incorporating humorous elements into the online movie reviews, the author creates a communicative situation characterized by a semi-serious tone. The purpose of this article is to consider in the film revie

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Saleem, Sarah Mohammad, and Sarah Anjum. "Emerging Influence of online Reviews on Antecedents and Consequence of Consumer-based Brand Equity in Restaurant Industry of Karachi, Pakistan." Research Journal for Societal Issues 5, no. 1 (2023): 150–78. http://dx.doi.org/10.56976/rjsi.v5i1.59.

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This article explores the emerging influence of online reviews on the antecedents and consequences of consumer-based brand equity in the restaurant industry of Pakistan. The main antecedents of consumer-based brand equity considered in the study include brand preference, brand image, and brand attitude. The study uses a quantitative research approach and collects data from a sample of 300 consumers who have visited a restaurant. For the analysis of the data and testing of hypotheses, partial least square structural equation modeling (SEM) was employed as a technique for analyzing the data and

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Uglova, Anna B., and Yulia V. Petrova. "The development of a model for monitoring the quality of online psychological and educational services by using automated analysis of user reviews." Perspectives of science and education 70, no. 4 (2024): 561–80. http://dx.doi.org/10.32744/pse.2024.4.35.

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Introduction. Digitalization of education and healthcare is an inevitable response to the demands of society. However, it is associated with the emergence of many risks, and the need for regulation and evaluation of new online practices is becoming increasingly important. Questions about the quality of online services are becoming more and more significant, as well as the search for new methods to monitor large amounts of publicly available data about online interactions with helping professionals. The purpose of this study is to develop a model for monitoring psychological and educational onl

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Haghiri-Vijeh, Roya, Kat Newman-Seymour, Daniel Huizenga, and Aidan Hung. "The development and the use of gender-affirming online resources and games for gender-independent, intersex, non-binary, and transgender (GIaNT) children and youth: A scoping review protocol." PLOS ONE 18, no. 11 (2023): e0294869. http://dx.doi.org/10.1371/journal.pone.0294869.

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Objective The objective of this scoping review protocol is to review what has been reported on the development and the use of gender-affirming online resources and games for gender-independent, intersex, non-binary, and transgender (GIaNT) youth (aged 9–26). Introduction GIaNT youth and their specialized health care needs are mostly exempt from curriculums. There is limited information on the specific online sources available for GIaNT children and youth. Inclusion criteria The inclusion criteria are sources that include GIaNT children and youth and focus on online spaces and games for the ide

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Naujoks, Anna, and Martin Benkenstein. "Expert cues: how expert reviewers are perceived online." Journal of Service Theory and Practice 30, no. 4/5 (2020): 531–56. http://dx.doi.org/10.1108/jstp-11-2019-0240.

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PurposeThe purpose of this paper is to explore different types of source expertise and how they influence perceived message quality. Consumers face the challenge to identify valuable online reviews. Source expertise as a signal of message quality can be displayed differently, depending on website layout, operator and review author.Design/methodology/approachTwo scenario-based experiments were conducted questioning 135 and 275 participants. They investigate the effect of different types of expert reviewers on perceived message quality and also examine the interplay of source expertise and sourc

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Mariani, Marcello, and Matteo Borghi. "Are environmental-related online reviews more helpful? A big data analytics approach." International Journal of Contemporary Hospitality Management 33, no. 6 (2021): 2065–90. http://dx.doi.org/10.1108/ijchm-06-2020-0548.

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Purpose Based on more than 2.7 million online reviews (ORs) collected with big data analytical techniques from Booking.com and TripAdvisor.com, this paper aims to explore if and to what extent environmental discourse embedded in ORs has an impact on electronic word-of-mouth (e-WOM) helpfulness across eight major destination cities in North America and Europe. Design/methodology/approach This study gathered, by means of Big Data techniques, 2.7 million ORs hosted on Booking.com and TripAdvisor, and covering hospitality services in eight different destinations cities in North America (New York C

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Rawat, Kavita, and Sunita Kumar. "A Meta-Analysis on the Determinants of Online Product Reviews with Moderating Effect of Product Type." Academic Journal of Interdisciplinary Studies 11, no. 6 (2022): 313. http://dx.doi.org/10.36941/ajis-2022-0170.

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The technological advances in digital space have provided a renewed impetus for business to expand their footprint across digital modes. The growth of the internet and the ease of its access to the masses has encouraged many businesses to go online. Online e-commerce platforms make it easy to search, locate and place orders. Technology-assisted supply chains and fast delivery mechanisms ensure that users don't have to go elsewhere to fulfill their needs. To earn loyalty and customer satisfaction, e-commerce platforms have evolved into a sophisticated recommender system. It has evolved from jus

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Fahimah, Mar’atul, and Umi Latifah. "Brand Image Memediasi Peran Content Marketing Dan Online Customer Review Terhadap Minat Beli Eatsambel." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 9, no. 2 (2024): 505–20. http://dx.doi.org/10.29407/nusamba.v9i2.22210.

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Research aim : The purpose of this research is to identify the direct and indirect effects of content marketing and online customer reviews on purchase intention for Eatsambel Products on TikTok through brand image. Design/Methode/Approach : The method applied in this research is a quantitative approach that is associative in nature. Research Finding : The findings delineated within this investigation illustrate that content marketing exerts a discernible and affirmative influence on the brand image of Eatsambel Products on TikTok. Concurrently, online customer reviews similarly demonstrate a

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Partanen, Jarmo. "Information for many needs." Lumat: International Journal of Math, Science and Technology Education 2, no. 1 (2014): 5–11. http://dx.doi.org/10.31129/lumat.v2i1.1078.

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In information search, it is essential to find the reliable sources information. Statistics Finland provides us with many views on our home country, Finland. For example, monthly review offers quick overview of the current economic cycle, whereas the timeline materials with new visual tools provide information about the development during the past 20 years and change in the Finnish society. In total, Statistics Finland’s statistics production includes 190 statistics of 26 topics. Majority of the statistics are directly or indirectly based on the treaties and legislation of European Union

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Mohd Ghazali, Raslinda, Jasmine Zea Raziah Radha Rashid Radha, and Muhammad Fauzi Mokhtar. "TOURISTS’ EMOTIONAL EXPERIENCES AT TOURISM DESTINATIONS: ANALYSIS OF SOCIAL MEDIA REVIEWS." Journal of Event, Tourism and Hospitality Studies (JETH) Vol.1, July 2021, Number 1 (July 15, 2021): 49–70. http://dx.doi.org/10.32890/jeth2021.1.3.

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Experiential aspect of consumption has becoming more important in the era of social media. Social life has changed. Today, people are exposed to overflowing information; voluntarily or involuntarily. Almost everyone can express their emotional experience about tourism destinations, which may influence viewers’ response and their purchasing decision. Thus, this study was conducted to identify the salient domains of emotional experiences remembered and recalled by tourists in the online social environments. Content analysis method was utilized to uncover the common themes from 200 online reviews

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Acoba, Alysa S., Yuumi T. Murakami, Alyssa Pauline H. Noche, and Maria Jhynael T. Piñero. "An Overview of Online Shopping Scams Encountered by Grade 12 Senior High School Students at Espiritu Santo Parochial School of Manila, Inc." International Journal of Academic and Practical Research 2, no. 2 (2024): 39–47. https://doi.org/10.5281/zenodo.13152699.

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This study intends to identify the various online shopping scams encountered by Grade 12 students at Espiritu Santo Parochial School. Its purpose is to identify the elements contributing to the growth of online shopping scams. Further, this study also aspires to increase public awareness of online shopping scams by providing efficient resolutions to stop emerging scams. For this study, the researchers used a quantitative, non-experimental research design. They chose descriptive design as the form of qualitative and non-experimental research methodology, ensuring that it would work best for thi

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HP, Agustin, Syaiful Amin, and Deva Indra. "Consumer Behavior In Purchasing On The TIKTOK Shop Marketplace." PROCEEDING INTERNATIONAL CONFERENCE ON ECONOMICS, BUSINESS AND INFORMATION TECHNOLOGY (ICEBIT) 4 (July 15, 2023): 685–92. http://dx.doi.org/10.31967/prmandala.v4i0.810.

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This study aims to determine consumer decision-making behavior in purchasing products through the tiktok shop. Factors considered by consumers include product quality, Online Customer Reviews, Customer Ratings and promotions and their influence on purchasing decisions on the Tiktok shop Marketplace. This research uses a quantitative approach with a total of 80 respondents. The results show that simultaneously product quality, Online Customer Reviews and Customer Ratings and promotions have a significant effect on consumer decisions in purchasing at the Tiktok shop, but partially only Online Cu

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Olson, Eric D., and Heejung Ro. "Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence." Cornell Hospitality Quarterly 61, no. 3 (2020): 312–31. http://dx.doi.org/10.1177/1938965519892902.

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This research investigates how potential customers evaluate a company response to negative online reviews. Integrating the literature on perceived justice in service recovery, social presence in online communications, and signaling in trust formation process, this research examines the effects of procedural justice, interactional justice, and social presence in the company’s response to negative online reviews on potential customers’ trust and purchase intentions toward a company. A 2 × 2 × 2 between-subject experimental design is utilized, and 410 participants are recruited through a consumer

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Fine, Monica B., John Gironda, and Maria Petrescu. "Prosumer motivations for electronic word-of-mouth communication behaviors." Journal of Hospitality and Tourism Technology 8, no. 2 (2017): 280–95. http://dx.doi.org/10.1108/jhtt-09-2016-0048.

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Purpose “Prosumers” (combining “producer” and “consumers”) describes consumers’ ability to openly share their product/service experiences and thereby drive sales and digital marketing. Understanding what motivates active prosumers to engage in electronic word-of-mouth (eWOM) and share or review their hotel experiences online can help organizations empathize with consumers and use their messages to co-create value. Identifying prosumers’ motivators can enable companies to properly target them as resources for review or consumer feedback studies. This paper aims to investigate the influence of m

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Matute, Jorge, Yolanda Polo-Redondo, and Ana Utrillas. "The influence of EWOM characteristics on online repurchase intention." Online Information Review 40, no. 7 (2016): 1090–110. http://dx.doi.org/10.1108/oir-11-2015-0373.

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Purpose With the expansion of internet as a tool for exchanging information, companies include in their websites a virtual space to share information among users. The purpose of this paper is to explore the characteristics of consumers’ reviews (electronic word-of-mouth quantity, credibility and quality) as antecedents of customers’ online repurchase intentions. Specially, it proposes a model where trust on an online seller and perceived usefulness of a website mediate the influence of electronic word-of-mouth (EWOM) characteristics on repurchase intentions. Design/methodology/approach Structu

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Zhang, Zili, Hengyun Li, Fang Meng, and Yuanshuo Li. "The effect of management response similarity on online hotel booking." International Journal of Contemporary Hospitality Management 31, no. 7 (2019): 2739–58. http://dx.doi.org/10.1108/ijchm-09-2018-0740.

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Purpose This paper aims to examine the influences of the number of hotel management responses and especially the textual similarity in hotel management responses to online reviews on hotel online booking. Design/methodology/approach This study used the data from 437 hotels in New York City on Expedia. The data specifically include online reviews, management responses and real-time number of online hotel bookings, which were merged to create one dataset for this study. To calculate the management response similarity, three widely recognized text mining functions of calculating textual similarit

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Jaisree Anand and Megha L. "A netnography on tripadvisor reviews that influence the hotel occupancy." International Journal of Science and Research Archive 15, no. 1 (2025): 1531–36. https://doi.org/10.30574/ijsra.2025.15.1.1093.

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The Online Travel Agencies (OTAs) increasingly depend on consumer-generated content as a valuable resource for making decisions about booking their rooms. Individuals share their opinions, ratings, and feedback on various products and services through these platforms. Hotels should leverage online customer reviews to gain insights into their clientele and improve operational efficiency. However, interpreting guest reviews can be difficult due to the vast amount of data present. This paper aims to analyze the online reviews from Tripadvisor and hotels using a netnography approach, identifying t

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Zahra, Denada Fatimah, and Carkiman Carkiman. "PENGALAMAN PELANGGAN MEMBELI TIKET KONSER COLDPLAY: MENAMBANG ULASAN ONLINE BERDASARKAN PEMODELAN TOPIK DAN ANALISIS SENTIMEN." Journal of Information System, Applied, Management, Accounting and Research 8, no. 2 (2024): 243. http://dx.doi.org/10.52362/jisamar.v8i2.1426.

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This study aims to analyze customer experience in buying tickets for the Coldplay Concert in Indonesia using sentiment analysis and topic modelling. Data is collected from online customer reviews about concert ticket purchases via social media platforms such as Twitter. The stages of the research include data collection, data labelling, data pre-processing, topic modelling using Latent Dirichlet Allocation (LDA), sentiment analysis, and interpretation of the results. The results of the sentiment analysis show that most reviews are positive, with customers expressing satisfaction with the ticke

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Azhar, Tehseen, Abu Huraira Muhammad, Sabeen Sheeraz, and Usman Asim Madani. "Digital Whisperers: Decoding the E-WOM and Credibility Cocktail Driving Purchase Intentions." International Journal of Experiential Learning & Case Studies 9, no. 2 (2024): 295–326. https://doi.org/10.22555/ijelcs.v9i2.1240.

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This research explored the conduct of online purchases in the digital sector through an integrative process, using collections of variables seldom seen in previous studies. The study cantered on the effect of eWOM, message source credibility, perceived risk, and group influence on real purchasing intention to further assess the concept with the most impact. The survey consisted of consumers of Daraz.pk, who recently made online transactions. The examination used a self-regulated survey to collect feedback from respondents. SEM-Smart PLS was used as the evaluation method for the study. It has b

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