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Journal articles on the topic 'Increase of trust in banks'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Mukhibad, Hasan, Indah Anisykurlillah, Ahmad Nurkhin, and Prabowo Yudo Jayanto. "Can Social Performance Improve Financial Performance and Increase Customers’ Trust?" International Journal of Financial Research 10, no. 4 (2019): 37. http://dx.doi.org/10.5430/ijfr.v10n4p37.

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Social concern is strongly emphasized in Islam. There are the concepts of khalifah fil ard, hablum min nass, tawazun in Islam which demonstrate the Islamic approach to concern for social issues. The purpose of this study is to obtain evidence pertaining to whether social concern in Islamic banks has an impact on improving their performance and the trust of customers. The research sample is 11 Islamic commercial banks in Indonesia. The observation period was from 2009 to 2017. The results of this study show that social activities carried out by banks in the form of qardh financing, and the dist

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Skvarciany, Viktorija, and Juris Iljins. "The role of change management in trust formation in commercial banks." Business: Theory and Practice 16, no. (4) (2015): 373–78. https://doi.org/10.3846/btp.2015.557.

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Trust in commercial banks is considered to be one of the vital factors affecting the success of commercial banks' activities. However, the level of trust in banks has decreased during last years and is quite low at present. Therefore, it is necessary to change the confidence level to higher. This scientific paper focuses on the ways of managing and changing business process to increase trust in banks through change management. To distinguish the factors of trust formation the qualitative research has been conducted. After summarizing the results of the survey seven factors of trust building we

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Wu, Hung-Che, Ching-Chan Cheng, and Ananda Sabil Hussein. "What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia." International Journal of Bank Marketing 37, no. 2 (2019): 595–620. http://dx.doi.org/10.1108/ijbm-04-2018-0101.

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PurposeThe purpose of this paper is to explore the structural relationship between experiential loyalty and its seven drivers – interaction quality, physical environment quality, outcome quality, affective quality, experiential quality, experiential trust and experiential satisfaction in the context of Islamic banks.Design/methodology/approachThe data used in this study were based on a convenience sample of 474 respondents from Jakarta, Bogor and Depok in Indonesia.FindingsInteraction quality, physical environment quality and outcome quality positively influence experiential quality, which in

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Rahmawati, Rahmawati, Nursinah Amrullah, and Andi Naila Quin Azisah Alisyahbana. "How do Customer Satisfaction and Trust Affect Customer Loyalty in Using Micro Bank Flagship Products?" Journal of Economics, Entrepreneurship, Management Business and Accounting 1, no. 3 (2023): 151–57. http://dx.doi.org/10.61255/jeemba.v1i3.164.

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This study aims to determine the effect of satisfaction and trust on customer loyalty in using the Bank's micro superior products. The research population is Bank customers in Makassar City who use micro superior products. The final sample obtained was 100 respondents. Data analysis used path analysis using Statistical SPSS 25. The results of data analysis show that the satisfaction variable has a significant effect on trust. The satisfaction variable has no positive and significant effect on loyalty. The trust variable has a positive and significant effect on loyalty. Then the analysis of sat

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Skvarciany, Viktorija, and Juris Iljins. "The role of change management in trust formation in commercial banks." Verslas: Teorija ir Praktika 16, no. 4 (2015): 373–78. http://dx.doi.org/10.3846/btp.2015.557.

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Trust in commercial banks is considered to be one of the vital factors affecting the success of commercial banks’ activities. However, the level of trust in banks has decreased during last years and is quite low at present. Therefore, it is necessary to change the confidence level to higher. This scientific paper focuses on the ways of managing and changing business process to increase trust in banks through change management. To distinguish the factors of trust formation the qualitative research has been conducted. After summarizing the results of the survey seven factors of trust building we

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6

Dewindaru, Dini, and Ermina Sari. "Can the characteristics of the sharia supervisory board increase the trust of sharia bank customers?" Journal of Islamic Accounting and Finance Research 4, no. 1 (2022): 67–96. http://dx.doi.org/10.21580/jiafr.2022.4.1.10686.

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Purpose - This study aims to examine in more detail the characteristics of SSB that will affect the level of trust of Islamic banking customers. The purpose of this study is to understand empirically the relationship between the characteristics of SSB and the trust of Islamic bank customers in Indonesia.Method - A quantitative approach with the panel data analysis method is used to analyze sample data from all Sharia commercial banks in Indonesia in the 2012-2019 period. The independent variable in this study consisted of 6 characteristics of SSB.Result - The results of the study show the fact

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Kiszka, Sabrina, and Jessica Hastenteufel. "Climate protection as an opportunity for banks to increase earnings and consumer trust." Managerial Economics 22, no. 1 (2021): 7–22. http://dx.doi.org/10.7494/manage.2021.22.1.7.

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Banks are currently facing numerous challenges. In addition to the ongoing cheap money policy of the European Central Bank, a regulated market environment and a rapidly progressive digitization, financial institutions are increasingly confronted with topics such as sustainability and climate protection. From the latter derive not only risks but also chances for banks. Sustainability risks can impact different risk categories such as market risks, credit risks, operational risks, and liquidity risks. Moreover, reputational risks can occur in this context. This is especially important as bank cu

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Mafabi, Muzamir M., Tumani Sanneh, and Sadaf Sharjeel. "What Are the Implications of Government's Right to Collect Information on Public Trust in Banks?" Bulletin of Business and Economics (BBE) 13, no. 2 (2024): 468–74. http://dx.doi.org/10.61506/01.00356.

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The study employs Ordered Logistic and Ordered Probit regression to examine trust in banks, influenced by demographic attributes, social characteristics, and attitudes. The study findings indicate that older people are more inclined to trust banks due to extended contact and experience. A negative and significant relationship exists between being married, income level, having children, and being female, with trust in banks. Married individuals and higher income earners face financial responsibilities and develop critical perspectives towards banks due to distrust. Parents, burdened by financia

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Bucher, Tobias. "Effects of Negative Interest Rates on Stability and Profitability of Commercial Banks." Accounting and Finance Research 13, no. 3 (2024): 9. http://dx.doi.org/10.5430/afr.v13n3p9.

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The article examines the impact of the European Central Bank's (ECB) negative interest rate policy (NIRP) on commercial banks in Europe. It traces the historical context of the policy back to the financial market and banking crises, which eroded trust among banks, leading to liquidity issues and economic downturns. To counteract this, the ECB introduced negative interest rates in 2014, aiming to stimulate the economy.The research question focuses on how NIRP affects banks' annual reports, particularly concerning total assets, credit and risk volumes, proprietary trading, profits, and stability

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10

Zyberi, I., and D. Luzo (Kllapi). "The Relationship Between Satisfaction, Trust and Loyalty in Electronic Banking." Finance: Theory and Practice 26, no. 2 (2022): 104–17. http://dx.doi.org/10.26794/2587-5671-2022-26-2-104-117.

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Nowadays, the increase of competition has made organizations constantly strive to increase their productivity and reduce their costs. The rapid growth of systems based on electronic technology led to a significant change in banking services. Information technology has made it possible for electronic channels to perform many banking services that were traditionally performed over the counter. Albanian banks are making efforts to provide high-quality products and services to satisfy their customers as well as to increase customers’ trust and loyalty to banks. The purpose of this study is based o

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Cahaya, Yohanes Ferry, Tirta Nugraha Mursitama, Mohammad Hamsal, and Viany Utami Tjhin. "The Effect of Omni-channel Value Perception and Customer Engagement on Customer Commitment, Mediated by Customer Trust." International Journal of Applied Economics, Finance and Accounting 14, no. 2 (2022): 100–107. http://dx.doi.org/10.33094/ijaefa.v14i2.662.

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This research aimed to analyse and reveal the influence of omni-channel perceived value and consumer engagement on customer trust and the implications thereof on customer commitment at BUKU IV banks in Jabodetabek, which are commercial banks based on business activities. The research employed a quantitative descriptive approach and a causal technique to a sample of 245 respondents. Structural equation modelling using the Lisrel Program was utilized as the method of data analysis. According to the research results, the omni-channel perceived value and basic consumer engagement partially or coop

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Calista Donabella, Belinda, and Asfi Manzilati. "ANALISIS PERILAKU KONSUMEN TERHADAP PENGGUNAAN PLATFORM DIGITAL BANK (Studi Pada Generasi Z Kota Malang)." Contemporary Studies in Economic, Finance and Banking 1, no. 2 (2022): 218–29. http://dx.doi.org/10.21776/csefb.2022.01.2.04.

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Technology and an increasingly developing economy that has an efficient impact on the use of cash. When using cash to transact with a large enough value it becomes inefficient. Crimes such as robbery, theft and counterfeiting cause people to have a fear of storing or carrying large amounts of cash. The purpose of this study was to determine how the influence of service quality, convenience, innovation, and trust on customer satisfaction in using the bank's digital platform. The research sample used was 200 people from Generation Z in Malang City. The research method used is a type of quantitat

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Mukminin, Muhammad Amirul, and Fitri Nur Latifah. "Pengaruh Citra Merek dan Kepercayaan Terdahap Loyalitas Nasabah Bank Syariah di Sidoarjo (The Influence of Brand Image and Trust on Sharia Bank Customer Loyalty in Sidoarjo)." Perisai : Islamic Banking and Finance Journal 4, no. 1 (2020): 54. http://dx.doi.org/10.21070/perisai.v4i1.525.

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One of the marketing strategies at Islamic banks is by building a company's brand image and customer trust to gain customer loyalty. The focus of this research is to show the relationship between brand image, trust and loyalty of Syariah bank customers in Sidoarjo. This study uses a random sampling technique with 100 customers of Islamic banks domiciled in Sidoarjo and at least have become customers of Islamic banks within one year. The analytical method used in this study is a multiple linear regression test and hypothesis testing using IBM SPSS 25 software. The results of this study indicate

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Aslam, Aribah, and Ghulam Ghouse. "Comparative Analysis of Trust in Financial Institutions Across four Provinces in Pakistan." Audit and Accounting Review 3, no. 2 (2023): 27–45. http://dx.doi.org/10.32350/aar.32.02.

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Trust in financial institutions (ToF) is considered essential for an effective financial system, yet, little has been explored regarding what determines them, particularly in the case of Pakistan. By using World Values Survey data (wave 7), large cross-provincial differences are observed for the trust on banks, which confirmed the influence of several socio-demographic indicators. The findings indicate that men tend to trust banks more than women in most cases and trust in banks tends to increase with income, but not in every province. However, it decreases with age in provinces like Balochist

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Amalia. "PENGARUH CYBER CRIME TERHADAP TINGKAT KEPERCAYAAN MASYARAKAT DALAM BERTRANSAKSI DI BANK SYARIAH KOTA PEKANBARU." JURNAL ISLAMIKA 7, no. 01 (2024): 75–90. https://doi.org/10.37859/jsi.v7i01.7713.

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ABSTRACT Many banks have launched digital banking services in the ever-growing digital era to make it easier for their customers to access and carry out transactions. However, hacker attacks can disrupt certain bank digital services. The spread of violations known as cybercrime or internet violations. Some websites steal personal data such as email addresses and modify them by providing unauthorized instructions to programmers to commit cybercrimes. Cybercrime is a significant threat to the banking system, which can affect public trust in Islamic banks. This research aims to analyze the influe

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Riptiono, Sulis, Agus Suroso, and Ade Irma Anggraeni. "EXAMINING THE DETERMINANT FACTORS ON CONSUMER SWITCHING INTENTION TOWARD ISLAMIC BANK IN CENTRAL JAVA, INDONESIA." Humanities & Social Sciences Reviews 8, no. 2 (2020): 364–72. http://dx.doi.org/10.18510/hssr.2020.8241.

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Purpose of the study: The purpose of this paper is to examine the determinant factors that influence consumer switching intentions from conventional banks to Islamic banks in Central Java, Indonesia. Methodology: This study is quantitative research in which data is collected by using a survey with the questionnaire. Data was collected by distributing questionnaires to 480 Muslim respondents who were still registered as customers at three conventional government banks in Indonesia using purposive sampling techniques and analyzed with SEM-AMOS v24. Main Findings: The result showed th

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Hurley, Robert, Xue Gong, and Adeela Waqar. "Understanding the loss of trust in large banks." International Journal of Bank Marketing 32, no. 5 (2014): 348–66. http://dx.doi.org/10.1108/ijbm-01-2014-0003.

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Purpose – The purpose of this paper is to explore a stakeholder trust model of organizations and applies the model to diagnose the loss of trust in large banks (Universal and Investment Banks) after the global financial crisis (GFC). Prescriptions for the repair of trust are offered along with the diagnosis. Design/methodology/approach – The theoretical underpinnings of the stakeholder trust model of organizations are supported using the literature in marketing and management. Case study data on large and community banks are used to explore differences in these type of banks as they relate to

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Qorry Prananda Aulia and Ahmad Perdana Indra. "Analisis Faktor-Faktor Yang Mempengaruhi Minat Menabung di Bank Syariah Kecamatan Perbaungan." Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 1, no. 4 (2023): 160–69. http://dx.doi.org/10.61132/nuansa.v1i4.365.

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This study aims to analyze the influence of financial literacy, trust, location, income, and public views related to profit sharing in saving at Islamic banks. This type of research is qualitative and quantitative. Sampling techniques are simple random sampling and questionnaires. The results showed that financial literacy and location did not affect the interest in saving at Sharia Banks in the people of Perbaungan District. Trust, income and perception of profit sharing have a positive and significant effect on the interest in saving at Sharia Banks in the people of Perbaungan District. The

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Balambigai Subramanian, Et al. "A Study on Financial Performance of Selected Public Sector Banks." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 9 (2024): 3181–85. http://dx.doi.org/10.17762/ijritcc.v11i9.9507.

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Public sector banks are those in which the government holds more than 50% of the total stock. The government formulates all the financial guidelines for public sector banks. The public sector banks operate under the government to inspire trust in the depositors that their money is safe. The aim of the study is to find out the financial performance of selected Public Sector Banks using ratio analysis. Tools used for the study Mean, F-test or ANOVA (Analysis of Variances). Conclusion of the study Public sector banks want to increase the management capability to increase the profits,ROE, EPS, ROI

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Frandika Situmorang, Eza Syahbana, Jeane Alisya, and Hasyim Hasyim. "Membangun Kepercayaan Masyarakat Terhadap Bank Syariah: Sebuah Tinjauan Literatur Tentang Strategi dan Tantangan." Ekonomi Keuangan Syariah dan Akuntansi Pajak 1, no. 3 (2024): 163–77. http://dx.doi.org/10.61132/eksap.v1i3.215.

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In the era of globalization and modern economic development, the Islamic banking industry has become one of the fastest growing sectors in Indonesia. Nevertheless, there are still challenges in building public trust in the Islamic banking system. This article aims to review the literature related to strategies and challenges in building public trust in Islamic banks. Through a comprehensive literature review, this article explores the factors that influence public trust, such as sharia principles, transparency, and quality services. In addition, the article also analyses the challenges faced b

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Purnomo, Sodik Dwi, Heru Cahyo, and Siti Ainul Mukharomah. "Analisis Faktor-Faktor yang Mempengaruhi Minat Menabung di Bank Syariah pada Masyarakat Kabupaten Banyumas." J-MAS (Jurnal Manajemen dan Sains) 6, no. 2 (2021): 343. http://dx.doi.org/10.33087/jmas.v6i2.273.

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This study aims to analyze the effect of financial literacy, trust, location, income, and perception of profit sharing on interest in saving in Islamic banks. This type of research is quantitative. The sampling technique was simple random sampling and a sample of 100 respondents. The method of analysis used multiple linear regression. The results showed that financial literacy and location did not affect the interest in saving in Islamic banks in the people of Banyumas Regency. trust, income and perception of profit sharing have a positive and significant effect on the interest in saving in Is

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Rusdian, Budi, and Riza Mahmud Yunus. "The level of Emotional Value and Customer Trust Assessment of State-Owned Enterprise Bank Customer of Kebayoran Baru South Jakarta." Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah 10, no. 2 (2024): 276. http://dx.doi.org/10.29300/aij.v10i2.4765.

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Purpose: The rapid development of economy in Indonesia has given a positive influence to the services sectors including State-Owned Enterprise banking, everyone will need banks as their business partners. Customers’ trust is a great asset for banks. The long-term relationship of customer-banks depends on the presence of customers’ trust on the banks. The significance of this phenomenon in banking industry becomes more critical where banks have to know their individual customers as well as contextual factors that influence on customers’ emotional value and customers trust.Design/methodology: Th

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Nora, Liza. "Trust, commitment, and customer knowledge." Management Decision 57, no. 11 (2019): 3134–58. http://dx.doi.org/10.1108/md-10-2017-0923.

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Purpose The purpose of this paper is to determine the influence of customer trust, religious commitment, customer’s knowledge on customer intimacy and its impact on relational commitment and repurchase intention, especially in Sharia banks in Indonesia. Design/methodology/approach This study was conducted in Sharia Banks in Jakarta Bogor, Tangerang Bekasi (Jabotabek) area. The population of this study covered all bank customers. Because of the large population, the researchers took samples of the population. The partial least square (PLS) analysis tool was also appropriate to be used to analyz

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Fahimah, Mar'atul, and Muhammad Taufiqur Rahman. "Loyalitas Nasabah dari Citra Merek dan Kepercayaan Merek Bank Syariah Indonesia cabang Jombang." JoEMS (Journal of Education and Management Studies) 6, no. 3 (2023): 32–41. http://dx.doi.org/10.32764/joems.v6i3.951.

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This study aims to analyze the influence of brand image and brand trust on customer loyalty at the Jombang branch of the Indonesian Sharia Bank. The influence of brand image and brand trust on customer loyalty is an important topic in the Islamic banking industry, especially to understand the factors that can influence customers in choosing and remaining loyal to use certain bank services. The research method used was a survey with questionnaires distributed to 100 customer respondents of the Jombang branch of Bank Syariah Indonesia. The data obtained were analyzed using regression analysis to

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Muzan, Amrul, Rifqy Rahman, Tina Permata Sari, and Muhammad Farhat Farhat. "Analisis Pengaruh Tingkat Suku Bunga Terhadap Dana Nasabah di Bank Syariah." Eco-Iqtishodi : Jurnal Ilmiah Ekonomi dan Keuangan Syariah 6, no. 1 (2024): 79–90. http://dx.doi.org/10.32670/ecoiqtishodi.v6i1.4484.

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This research aims to analyze the influence of interest rates on customer funds in Islamic banks and identify strategies that can be implemented by Islamic banks to maintain and increase customer trust and loyalty. This research uses a qualitative approach, by collecting data through in-depth interviews with customers and managers of Islamic banks as well as analysis of related literature. The research results show that changes in conventional interest rates can influence customers' decisions in depositing or withdrawing their funds at Islamic banks. To overcome this, Islamic banks need to dev

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Chaikovskyi, Yevhen. "Factors of influence on the financial stability of banks in Ukraine." Economic Analysis, no. 34(2) (2024): 141–57. http://dx.doi.org/10.35774/econa2024.02.141.

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Introduction. In the context of increasing global financial uncertainties, ensuring the financial stability of banks becomes crucial for the economic security of Ukraine. The stability of the banking system has a direct impact on the country's investment attractiveness, the stability of the national currency, and the trust of investors and citizens in financial institutions. In this context, the analysis of factors that affect the financial stability of banks is relevant, since understanding these factors allows for the formation of strategies to minimize risks and increase the overall stabili

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Cakranegara, Pandu Adi. "Risk and Return Analysis in Indonesian Banking Industries." KINERJA 25, no. 2 (2021): 164–78. http://dx.doi.org/10.24002/kinerja.v25i2.4354.

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The bank, like any other business entity, is an entity established for profit. There are risks involved to increase profit. The higher the yield to be obtained, the consequence is more increased the risk is borne. However, the banking industry is different from other sectors because banks are an industry whose survival is based on trust. Banks need to maintain the level of risk to avoid disruptions to the failure of their business operations. This study focuses on linking the operational risks borne by banks and bank profitability. Operational risk is seen from short-term operational risk, lon

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., Wahyudi, and Endang Ruswanti. "The Effect of Service Quality, Trust and Satisfaction of Banks Customer Loyalty." International Journal of Research and Review 8, no. 4 (2021): 293–307. http://dx.doi.org/10.52403/ijrr.20210436.

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One of the necessities of life that is no less important in this era is the need for banking services. The number of competitors in the same type of banking makes competitors competing to get the attention of customers, which customers are now more intelligent to determine their choices. Therefore, banking service companies need to have the right strategy in order to prevent customers from moving to other competitors. Banking companies must be able to provide quality services so that it will have an impact on customer loyalty. For more details, the purpose of this study is to look at the effec

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Chu, Po-Young, Gin-Yuan Lee, and Yu Chao. "Service Quality, Customer Satisfaction, Customer Trust, and Loyalty in an E-Banking Context." Social Behavior and Personality: an international journal 40, no. 8 (2012): 1271–83. http://dx.doi.org/10.2224/sbp.2012.40.8.1271.

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In this study a research model was proposed to examine the relationships between service quality, customer satisfaction in, customer trust of, and loyalty to Taiwanese e-banks. Questionnaires were completed by 442 respondents who had experience with e-banking and data were analyzed using partial least squares structural equation modeling. It was found that e-banks must focus on service quality to increase customer satisfaction and trust and to obtain customer loyalty. Implications are discussed in relation to e-bank management.

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Andriani1, Gicella Fanny, and Halmawati Halmawati. "Pengaruh Bagi Hasil, Kelompok Acuan, Kepercayaan Dan Budaya Terhadap Minat Menjadi Nasabah Bank Syariah." JURNAL EKSPLORASI AKUNTANSI 1, no. 3 (2019): 1322–36. http://dx.doi.org/10.24036/jea.v1i3.145.

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This research aims to determine whether profit sharing, reference groups, beliefs and culture have a significant influence on the interest in being a customer of Islamic banks partially or simultaneously. A total of 95 questionnaires were returned with complete and processed conditions. By using multiple regression techniques, the results of the study show that profit sharing and reference groups do not affect the interest in becoming a customer of Islamic banks. Trust has a positive influence on the interest in becoming a customer of Islamic banks. The higher the level of trust in the bank, t

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Andayaningsih, Sri, and Indrawahyuni. "UTAUT: Application of Financial Technology in Islamic Banks." Jurnal Manajemen Bisnis 10, no. 1 (2023): 293–303. http://dx.doi.org/10.33096/jmb.v10i1.536.

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Using the Unified Theory of Acceptance and Use of Technology (UTAUT), this research intends to examine the factors that affect Islamic banks' adoption of Fintech in Makassar City. Surveys and questionnaires filled out by a randomly selected sample of users of Fintech are being used for the study. According to the analyses conducted, there is a positive relationship between trust and intent, trust and usefulness, trust and perceived convenience, trust and attitude, knowledge and intent, knowledge and usefulness, knowledge and perceived ease, knowledge and perceived attitude, perceived usefulnes

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Aprilia, Litami, Jumidah Maming, and Erlina Pakki. "The Influence Of Trust And Service Quality On Loyalty Through Customer Satisfaction At State-Owned Banks In Makassar City." Hasanuddin Journal of Applied Business and Entrepreneurship 3, no. 1 (2020): 36–48. http://dx.doi.org/10.26487/hjabe.v3i1.295.

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The Banking Industry is one of the industries in the service sector that collects funds from the public and channels them back in the form of credit to the public, so the need to provide trust, quality of service, satisfaction so as to increase loyalty to state-owned banks in Makassar. This study aims to determine the effect of trust on satisfaction, service quality on satisfaction, trust on customer loyalty, service quality on customer loyalty, satisfaction on customer loyalty, trust on customer loyalty through customer satisfaction, and service quality on customer loyalty through customer sa

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Carlander, Anders, Amelie Gamble, Tommy Garling, Jeanette Carlsson Hauff, Lars-Olof Johansson, and Martin Holmen. "The role of perceived quality of personal service in influencing trust and satisfaction with banks." Financial Services Review 27, no. 1 (2023): 83–98. http://dx.doi.org/10.61190/fsr.v27i1.3381.

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Trust is of paramount importance to banks. Previous research has shown that trust increases with repeated personal contacts. We investigate if this applies to the customer-employee relationship in banks. Data from an on-line survey of 293 customers of Swedish retail banks are used to construct indicator measures. By means of structural equation modeling we find that trust in the bank is influenced by perceived quality of personal service through employees’ perceived competence, perceived benevolence, and perceived transparency, and that satisfaction with the bank is influenced by perceived qua

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Cahaya, Yohanes Ferry, Tirta Nugraha Mursitama, Mohammad Hamsal, and Viany Utami Tjhin. "Increasing e-loyalty of banking customers through customer trust and commitment." International Journal of Applied Economics, Finance and Accounting 15, no. 2 (2023): 96–104. http://dx.doi.org/10.33094/ijaefa.v15i2.844.

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This study intended in evaluating as well as validating the importance of customer trust and commitment in mediating the impact of omnichannel perceived value (OPV) and customer involvement on electronic loyalty at BUKU IV bank’s customers in Jabodetabek. Descriptive quantitative is the method used in this research with the assistance of a causal approach with a total sample of 245 respondents which were then analysed by PLS-SEM (Partial Least Square-Structural Equation Model). The results of this research found that omnichannel perceived value, as well as consumer engagement both partially an

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YILMAZEL, Sefa Emre, and Aslı ÇİLLİOĞLU KARADEMİR. "Impact of corporate social responsibility performed by Turkish banks related to COVID-19 on customer satisfaction and loyalty." Business & Management Studies: An International Journal 10, no. 4 (2022): 1228–40. http://dx.doi.org/10.15295/bmij.v10i4.2121.

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The study aims to evaluate the support provided by banks in the COVID-19 era and to investigate the effect on consumer preferences. In this direction, the effects of CSR variables (economic, legal, ethical, philanthropic) and corporate interactions (corporate image, CSR trust, corporate evaluation) on consumer preferences (customer satisfaction, customer loyalty) were investigated. The study collected data from bank customers who showed corporate social responsibility practices; in total, 346 data were collected in Turkey. Confirmatory factor analysis and path analysis were performed in the Am

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Shah, Syed Alamdar Ali, Raditya Sukmana, and Bayu Arie Fianto. "Duration model for maturity gap risk management in Islamic banks." Journal of Modelling in Management 15, no. 3 (2020): 1167–86. http://dx.doi.org/10.1108/jm2-08-2019-0184.

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Purpose The purpose of this paper is to propose models of duration for maturity gap risk management in Islamic banks. Design/methodology/approach A thorough review of literature on duration modeling, duration measurement in Islamic banks and Shariah compliance has been conducted to set parameters to develop Shariah-compliant maturity gap risk management mechanism. Findings Models based on durations of earning assets and return bearing liabilities using various rates of return earned and paid, benchmark rates and industry standards commonly used by Islamic and conventional banks. Practical impl

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M.Adeel, Abid, Mohsin Muhammad, Kokab Summan, Parveen Aqsa, Ali Zeshan, and Shoukat Naeem. "Workplace Spirituality Impact on Job Satisfaction: Mediating Role of Trust." International Journal of Management Sciences and Business Research 7, no. 1 (2018): 104–9. https://doi.org/10.5281/zenodo.3474590.

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The basic aim of this research is to examine workplace spirituality impact and the trust factor on job satisfaction, among the banks in various cities of Punjab Pakistan Design/methodology/approach – The data is collected to analyse the relationship between job satisfaction and workplace spirituality by asking questions directly to the employees of the banks. Trust among the organization and workplace is also tried to map on job satisfaction. Two hundred responses were taken under sample space belonging to various Banks, on the stratified basis, to show uniformity and impartiality of thi

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Suhartanto, Dwi. "Predicting behavioural intention toward Islamic bank: a multi-group analysis approach." Journal of Islamic Marketing 10, no. 4 (2019): 1091–103. http://dx.doi.org/10.1108/jima-02-2018-0041.

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PurposeThis study aims to examine behavioural intention towards Islamic bank including three determinants: religiosity, trust and image across customers and non-customers.Design/methodology/approachThis study uses 400 samples, consisting of customers and non-customers of Islamic banks collected from Bandung, Indonesia. Partial least square was applied to evaluate the association between religiosity, trust, image and behavioural intention.FindingsThis study reveals a direct effect of religiosity on behavioural intention and indirect effect through trust and image for both customers and non-cust

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Muslimin and Khairul Katsirin. "MENINJAU EFEKTIVITAS PROGRAM PENJAMINAN LPS DALAM MENJAGA STABILITAS DAN KEPERCAYAAN DALAM SISTEM KEUANGAN." Sebi : Studi Ekonomi dan Bisnis Islam 6, no. 1 (2024): 47–53. https://doi.org/10.37567/sebi.v6i1.2501.

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This research was conducted to review the effectiveness of the LPS guarantee program in maintaining stability and trust in the financial system in Indonesia. The method used is descriptive-qualitative with secondary data collection from various sources. The results of the study indicate that the LPS guarantee program has been successful in maintaining stability and trust in the financial system, especially in Indonesia, but there are several challenges that need to be overcome in order to increase the program's effectiveness. Policy recommendations that can be implemented include increasing th

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Riptiono, Sulis, and Muhammad Baehaqi. "NURTURING CUSTOMERS LOYALTY ON ISLAMIC BANK: THE ROLE OF SATISFACTION AND TRUST AS MEDIATION." Jurnal Ekonomi dan Bisnis Islam (Journal of Islamic Economics and Business) 10, no. 1 (2024): 1–17. http://dx.doi.org/10.20473/jebis.v10i1.44849.

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Introduction: Customer loyalty is a fundamental point in relational marketing that must be maintained and maintained by service providers. The urgency of nurturing loyalty of customers is the goal of this research, namely by developing a framework of customer loyalty in shariah banks using the antecedents to be tested. Method: A total of 250 Indonesian Islamic bank customers in Central Java were used as respondents taken using a convenience sampling technique. The collected data were tested, and the data were analysed using SEM with the AMOS statistical software. Result: The finding of the stu

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Новичихина, И. А. "Loyalty of bank customers: methods for its assessment and ways to increase." Экономика и предпринимательство, no. 10(147) (February 21, 2023): 1030–33. http://dx.doi.org/10.34925/eip.2022.147.10.205.

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Вопрос формирования доверия на российском финансовом рынке был рассмотрен в данной статье и представлены результаты опроса экспертов. Исследование показало, что лояльность клиентов является важнейшим фактором, оказывающим влияние на деятельность коммерческих банков. В работе рассмотрен основные принципы клиентоориентированного подхода, обоснованы мероприятия, направленные на повышение лояльности к банкам. Представлены ключевые факторы, оказывающие влияние на лояльность клиентов и методы её измерения. The formation of trust in the Russian financial market was considered in this article and show

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Adhikari, Pitri Raj. "Impact of Teamwork on Organizational Productivity in Nepalese Commercial Banks." Management Dynamics 23, no. 2 (2020): 75–84. http://dx.doi.org/10.3126/md.v23i2.35810.

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Teamwork is a critical component of team performance and requires an explanation of how a team behaves and it has the ability to enable the members of the team to have a higher level of emotional security, self-confidence and the ability to plan and decide with others positively. However, the benefits of teamwork for the employees are often more abstract and difficult to distinguish that may hamper organizational productivity. This study is an endeavor to extend the literature of impact on teamwork on organizational productivity in commercial banks. This paper attempts to examine the impact of

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Wells, Rebecca, and Martin Caraher. "UK print media coverage of the food bank phenomenon: from food welfare to food charity?" British Food Journal 116, no. 9 (2014): 1426–45. http://dx.doi.org/10.1108/bfj-03-2014-0123.

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Purpose – The purpose of this paper is to explore how British print media have reported the emergence of food banks in the UK. Design/methodology/approach – The research uses the news database Nexis and focuses on the period since the global financial crisis in 2007 in nine national UK print media titles. The search criteria included mention of the term food bank at least three times in the newspaper article and a UK focus. This resulted in 190 usable articles from the newspapers. Findings – There were no UK-focused newspaper articles before 2008 and few until 2012 when the number increased dr

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Rafiqoh, Asniwati Besse, and Rahmatullah Nur. "Service Quality, Customer Trust, and Company Image on Customer Satisfaction of Indonesian Government Banks." Economics and Business Quarterly Reviews 5, no. 4 (2022): 296–304. https://doi.org/10.31014/aior.1992.05.04.479.

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Today, the growth of monetary objects is accelerating. It is really beneficial to understand the characteristics contained inside. The purpose of this study was to find out the effect of Service quality, Customer Trust, and Corporate Image on Customer Satisfaction at Bank Rakyat Indonesia in Samarinda. The study used quantitative approach. Data were obtained through questionnaires and were quantitatively analyzed to test the research hypotheses. The number of research samples was 120 respondents. The approach used in this study is structural equation modeling. Analytical tool used were validit

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FITRI, LUCKY ENGGRANI, PAULINA LUBIS, and ARY DEAN AMRI. "THE DETERMINANTS OF CUSTOMER LOYALTY IN SHARIA BANK IN JAMBI WITH ISLAMIC APPROACH." Maqdis : Jurnal Kajian Ekonomi Islam 4, no. 2 (2019): 129. http://dx.doi.org/10.15548/maqdis.v4i2.251.

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This study aimed to determine the direct effect between customer perceived value (CPV), trust towards satisfaction on customer of sharia banks in Jambi province. Thedevelopment of Sharia banking in Jambi is quite slow compared to other provinces in SumatraIsland. This research was conducted in Jambi Province. The design of this study used a quantitative method with a survey approach to obtain primary data, namely by distributing questionnaires to 140 customers in six Sharia commercial banks in Jambi province by using purposive sampling method in determining the sample. Determination of the min

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Actavianus, Jimmy Renaldo, and Bintoro Bagus Purmono. "THE INFLUENCE OF SERVICE QUALITY ON LOYALTY THROUGH CUSTOMER SATISFACTION AND TRUST AS INTERVENING VARIABLES IN PT. BPR UNIVERSAL KALBAR." JEMBA: Journal of Economics, Management, Business and Accounting 1, no. 4 (2023): 20–45. http://dx.doi.org/10.54783/jemba.v1i4.22.

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Increased competition is marked by the number of existing banks and product or service competition offered, one of which is PT. BPR Universal West Kalimantan. PT. BPR Universal KalBar is one of the banks that carry out conventional business activities, providing services in payment traffic, borrowing, and withdrawing money. Therefore, for the progress of the company, banks need to pay close attention to consumer demand for a product or service to be offered, one of which is by increasing service quality, trust and customer satisfaction to increase customer loyalty to a banking company located

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Malini, Helma, and Alifah Nurrahmani Putri. "Competitiveness and Market Concentration of Islamic Banking Industry: A Comparison Study between Indonesia and Malaysia." SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS 4, no. 3 (2020): 175. http://dx.doi.org/10.29259/sijdeb.v4i3.175-190.

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Financial integration in the ASEAN Economic community (AEC) by 2020 forces Islamic banks in Indonesia and Malaysia to be more competitive and have market power domestically and internationally to ensure business sustainability and increase assets rapidly in order to boost market share of Islamic banking in Indonesia and Malaysia. Islamic bank market competitiveness and power will determine the returns, investment, asset and trust of Islamic banks. The study uses data from 10 Islamic banks in Indonesia and Malaysia. The result confirmed that Islamic banking in Indonesia are characterized by the

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Sutarso, Yudi, and Djoko Budi Setyawan. "Internet banking adoption in Indonesia: TAM extention with the moderation role of customer knowledge and trust." Jurnal Manajemen dan Pemasaran Jasa 15, no. 2 (2022): 289–306. http://dx.doi.org/10.25105/jmpj.v15i2.13897.

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This study examines the role of customer knowledge and trust in the technology acceptance model (TAM) on internet banking (IB) in Indonesia. It proposes a hypothesis that customer knowledge and trust moderate the relationship between perceived usefulness and ease of use with attitudes toward IB, which in turn, it can also influence intention to use IB. The sample was taken by purposive sampling technique from the customers of the three largest banks in Indonesia, namely Bank Mandiri, Bank Central Asia (BCA), and Bank Rakyat Indonesia (BRI). There were 280 respondents from these banks, and the

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Aini Sarifatussaniyah, Naila Adiba, Assa'adatul Kamilah, and Hendri Hermawan Adinugraha. "SOSIALISASI PENGENALAN KEUANGAN PERBANKAN SYARIAH PADA SISWA MTS AL-UTSMANI KAJEN." Jurnal Pengabdian Masyarakat Kesosi 5, no. 2 (2022): 25–33. http://dx.doi.org/10.57213/abdimas.v5i2.35.

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Sharia banks have shown very rapid development, but there are still many people who have not understood Sharia banking, differences in sharia and conventional banks and what is sharia banking products. This service is done to help students better recognize the sharia banking finance in order to entrust them to save their money or invest their money to sharia banks or other sharia based financial institutions. They results show that is important to introduce sharia banking to increase the trust of sharia banks. This socialization is important as the form of introduction of sharia banking and en

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Velayati, Maya Fauziah. "Strategi keuangan di masa pandemi: Analisis Faktor-faktor yang mempengaruhi minat menabung di Bank Syariah di Kabupaten Tegal." Journal of Halal Industry Studies 2, no. 2 (2023): 108–21. http://dx.doi.org/10.53088/jhis.v2i2.765.

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This study analyzes factors influencing people's interest in saving in Islamic banks, especially in the Tegal Regency area, with knowledge, promotion, trust, religiosity, income, and brand awareness being the moderating variables. This study uses a quantitative approach with primary data collected through a questionnaire with a random sampling technique. The number of samples used was as many as 100 respondents, who are the people of the Tegal Regency. The analysis used moderated regression analysis. The results showed that knowledge, promotion, and income positively and significantly affected

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