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Journal articles on the topic 'Indian service sector organizations'

Author: Grafiati

Published: 6 September 2023

Last updated: 31 July 2025

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1

Azuma, I., and P. Kannadas. "A Study on Role Stress among the Executives in Information Technology with Special Reference to Bangalore City." Shanlax International Journal of Management 7, no. 3 (2020): 38–43. http://dx.doi.org/10.34293/management.v7i3.1143.

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Over the last few decades, Indian Organizations had never bothered about the issues related to human behavior. But, presently, organizational behavior has become a separate field of study, and the Indian organizations have also started thinking about the pattern of Multi-National Corporations, which are successfully running their business in India. Stress is the way human beings react both physically and mentally to changes, events, and situations in their lives. This change has occurred in terms of science and technology, industrial growth, urbanization, modernization, and automation, on the

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Sinha, Mala, and Perveen Bhatia. "Strategic corporate communication and impact in Indian service sector." Corporate Communications: An International Journal 21, no. 1 (2016): 120–40. http://dx.doi.org/10.1108/ccij-05-2015-0028.

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Purpose – The purpose of this paper is to examine the nature of strategic corporate communication (SCC) activities and its impact in Indian service sector organizations. Design/methodology/approach – A descriptive research design was used with data obtained from 227 executives from service sector organizations. A research instrument was constructed and measures of SCC and its impact were derived through factor analysis. Findings – Multiple regression analysis led to formulation of new relationships among the variables (messages, medium and stakeholders) involved in SCC and its impact. For exam

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Dr. Jayant Kishor Purohit, Pratish Rawat, Dr Yashpal,. "An Opinion of Indian Manufacturing and Service Sector for Adopting Industry 4.0: A Survey." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 6 (2021): 2370–79. http://dx.doi.org/10.17762/turcomat.v12i6.5400.

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Industry 4.0(I4.0) a German project can influence whole industrial and business system by digital transformation of product design, smart manufacturing and delivered to consumer. Industry 4.0(I4.0) project combines the physical world and digital world together through cyber physical systems and helps SMEs in enhancing production processes and increase productivity through emerging technologies such as Internet of Things and Services, Machine learning, Virtual Reality, cloud computing, business analytics etc. However, adoption and implementation of Industry 4.0 project is not an easy task due t

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Agariya, Arun Kumar, and Deepali Singh. "CRM Index Development and Validation in Indian Banking Sector." International Journal of Customer Relationship Marketing and Management 3, no. 2 (2012): 10–32. http://dx.doi.org/10.4018/jcrmm.2012040102.

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This study caters to developing a reliable and valid CRM (customer relationship management) index specifically catering to Indian banking sector. An exhaustive review of literature on CRM was followed by depth interview and questionnaire survey of customers of different banking organizations all across India. Exploratory factor analysis was followed by confirmatory factor analysis which was presented in three forms: the single factor model, covariance model, and the structural model. The covariance model shows CRM in Indian banking sector as a multidimensional construct comprising of factors,

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Krishnan, Archana. "Implementation of quality initiatives in Indian public and private sector organizations." International Journal of Quality & Reliability Management 33, no. 2 (2016): 246–66. http://dx.doi.org/10.1108/ijqrm-06-2013-0097.

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Purpose – The purpose of this paper is to analyse and compare the implementation of quality initiatives in banking, insurance and tele-communication industry under public and private sectors in India. Design/methodology/approach – The study comprised of a descriptive research with a cross-sectional design. Preliminary interviews and extensive literature review was done to identify the quality initiatives to be considered for the study. Data were gathered through a questionnaire comprising of items on a five-point Likert’s scale. Descriptive statistics such as mean and standard deviations and i

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Dhayanidhi, G., and Dr E. Brindha Devi. "An Examination of Consumer Knowledge and Satisfaction with Private Sector Bank's E-Banking Services in Chennai." Indian Journal of Information Sources and Services 14, no. 3 (2024): 226–31. http://dx.doi.org/10.51983/ijiss-2024.14.3.29.

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The private banking sector and its performance are significant in the financial system. The current state of the Indian banking sector is robust and highly competitive. Modern consumers exhibit a high receptiveness toward various e-banking services and organizations. Service quality is an essential and dynamic strategy for ensuring client satisfaction. It occupies a pivotal role in ensuring consumer satisfaction. Private banking sectors significantly enhance client satisfaction by providing outstanding services. In the banking industry, service quality has emerged as a critical determinant of

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Ashraf, Imam. "Customer Relationship Management in Indian Life Insurance Sector." Pacific Business Review January-March 2011 (March 30, 2011): 76–81. https://doi.org/10.5281/zenodo.6421545.

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Customer relationship management is an old concept. It's all about how you treat your customer after the sale. Businesses that handle well succeed referrals and repeat sales are the lifeblood of business. They are also a direct result of effective customer relationship management. Financial Services industry is part of an economy & successful operation of the industry sets impetus for other industries and development of an economy. This article focuses related to customer relationship building especially for retail investors from life insurance sector and its management in general, bas

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Sen, Loknath, Arya Kumar, and Saroj Kanta Biswal. "An Inferential Response of Organizational Culture upon Human Capital Development: A Justification on the Healthcare Service Sector." Folia Oeconomica Stetinensia 23, no. 1 (2023): 208–27. http://dx.doi.org/10.2478/foli-2023-0011.

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Abstract Research background Many studies have declared the influence of organizational culture on the performance of employees, however little attention was given to the correlation of organizational culture and human capital development in the healthcare sector in the Indian context. Purpose The current study intends to elucidate the effects that organizational culture has on the development of Human Capital for various healthcare service sector organizations in Odisha. Research methodology A total of 300 responses were gleaned from various employees employed in different healthcare service

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Zine, Pankaj U., Makarand S. Kulkarni, Arun K. Ray, and Rakesh Chawla. "A conceptual framework for product service system design for machine tools." Benchmarking: An International Journal 23, no. 5 (2016): 1227–48. http://dx.doi.org/10.1108/bij-12-2014-0116.

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Purpose – The purpose of this paper is to propose a conceptual framework for product service system (PSS) design for machine tools and discuss the PSS implementation issues focusing on the Indian machine tool business sector. Design/methodology/approach – The paper opted for an exploratory survey conducted in the Indian machine tool sector including 39 in-depth interviews with employees of different organizations representing middle and senior management having decision-making authority. It also involves proposing a framework to address the stakeholder’s requirements for services that offers f

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V, Jayavarshni. "Role of Artificial Intelligence (Ai) and Machine Learning (Ml) in Financial Decision-Making." Shanlax International Journal of Management 11, S1-Mar (2024): 16–20. http://dx.doi.org/10.34293/management.v11is1-mar.8053.

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In the banking business, the use of artificial intelligence (AI) algorithms to detect fraud, automate trading activities, manage portfolios, and provide customer service has increased significantly in recent years. Artificial intelligence (AI) uses statistical modeling to create predictions. Managing relationships and providing investors with financial advisory services. The inherent capacity of AI to quickly analyze several data sets and create different business scenarios to aid in decision-making can enhance an organization’s financial performance without explicitly programming for predicte

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Panwar, Ankur, and Amarjeet Kaur Malhotra. "Factors Affecting International Business of Service Sector Based Indian Public Sector Undertakings: A Preferential Analysis." International Journal of Economics and Finance 9, no. 11 (2017): 137. http://dx.doi.org/10.5539/ijef.v9n11p137.

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Public Sector Undertakings (PSUs) in India are the entities which have the status of being Government-owned companies. Internationalization of activities is unavoidable these days in order to sustain. There are number of decisions involved when a PSU decides to enter International market. Tackling factors affecting international business are the most crucial decisions which a PSU has to make. Studies have been carried out in the field of International business and PSUs however, there is an absolute dearth of studies regarding awareness about factors affecting international business of service

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Mrs., Preeti. S. Desai. "ETHICAL ISSUES IN THE INDIAN FINANCIAL SERVICES INDUSTRY." International Journal of Marketing & Financial Management 3, no. 1 (2015): 30–39. https://doi.org/10.5281/zenodo.10807195.

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<strong>ABSTRACT</strong> <em>The issue of ethics and economic efficiency in the provisioning and delivery of services becomes complex in the Indian context. Ethical issues in the financial services industry affect everyone, because even if you don’t work in the field, you’re a consumer of the services. Financial service industry encompasses banks, securities firms, insurance companies, mutual fund organizations, investment banks, pensions funds, mortgage lenders—any company doing business in the financial arena. Because of its vast size, the industry tends to garner lots of

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Jada, Umamaheswara Rao, and Susmita Mukhopadhyay. "Understanding the effects of empowering, transformational and ethical leadership on promotive and prohibitive voice." Personnel Review 48, no. 3 (2019): 707–30. http://dx.doi.org/10.1108/pr-11-2017-0365.

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Purpose The purpose of this paper is to compare the direct and indirect effects of transformational, ethical and empowering leadership (EL) on promotive and prohibitive voice behavior. The study also explores the mediating effects of leader-member exchange (LMX) and moderating effects of individual power distance orientation (IPDO) in the hypothesized model. The research conducted attempts to identify the most suitable leadership style for encouraging promotive and prohibitive voice behavior in service sector organizations in India. Design/methodology/approach Purposive and snowball sampling w

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Rajpal, Suresh, and Ravi-Raj Sagar. "Business Excellence in the Indian Scenario." Vikalpa: The Journal for Decision Makers 28, no. 4 (2003): 77–82. http://dx.doi.org/10.1177/0256090920030407.

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Business today is being impacted by multiple forces and is under an unprecedented pressure to perform. The key to performance lies in anticipating the future and working towards it. This means asking the question: How much of its resources is the company putting in renewal and innovation, i.e., in activities like R&D, quality and process improvement, industrial design, market research, and so on? What is the record of Indian companies when it comes to innovation? This article briefly surveys the Indian scenario and quotes examples of innovation, or lack of it, in sectors such as automobile

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Negi, Pooja Singh, R. C. Dangwal, and Yesha Tomar. "Sustainability-oriented Organizational Culture in the Indian Service-Sector." Organizational Cultures: An International Journal 19, no. 1 (2019): 43–58. http://dx.doi.org/10.18848/2327-8013/cgp/v19i01/43-58.

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Asst., Prof. K. R. Vrinda Menon Dr. Kemthose Paul. "IMPACT OF INDIAN CULTURAL DIVERSITY ON ENTERPRISE RESOURCE PLANNING IMPLEMENTATION SUCCESS." Global Journal of Engineering Science and Research Management 6, no. 6 (2019): 18–22. https://doi.org/10.5281/zenodo.3250729.

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ERP is a real time integrating software that integrates all facets of the business, including planning, manufacturing, logistics, sales and marketing. ERP systems originated to serve the information needs of manufacturing companies. Over time though, they have grown to serve other industries, including financial services, consumer goods sector, supply chain management and the human resources sector. Though ERP has numerous benefits to the organization, its implementation involves streamlining business process & customization of software configuration for better compatibility. Implementatio

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DR.SK, MUKTAR. "CUSTOMER SERVICE RELATIONSHIP IN INDIAN LIFE INSURANCE SECTOR: GROWTH AND PERFORMANCE OF LICI AND PRIVATE INSURANCE COMPANIES." International Journal of Marketing & Financial Management 3, no. 2 (2015): 01–07. https://doi.org/10.5281/zenodo.10807294.

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<strong>ABSTRACT</strong> <em>Customer service relationship is an old concept. It's all about how you treat your customer after the sale. Businesses that handle well succeed referrals and repeat sales are the lifeblood of business. They are also direct result of effective customer service relationship. Financial Services industry is part of an economy &successful operation of the industry sets impetus for other industries and development of an economy. This article focuses related to customer relationship building especially for retail investors from life insurance sector and its managemen

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KUMARI, SONALI. "SERVICE QUALITY MEASUREMENT IN INDIAN HEALTHCARE INDUSTRY." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 04 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem32700.

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This study investigates the growing impact that internet marketing is having on the healthcare industry in India over the past few years. It examines the various dimensions of internet marketing strategies utilized by healthcare organizations and their impact on key performance indicators such as patient engagement, brand visibility, and revenue generation. This is accomplished by conducting a comprehensive analysis of the existing literature as well as empirical research. Additionally, the study explores the problems and opportunities given by digital marketing in the context of India's diver

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Prof., Lakshminarayana. N., and Deepthi B. R. Ms. "Advent of Artificial Intelligence and its Impact on Top Leading Commercial Banks in India - Case Study." International Journal of Trend in Scientific Research and Development 3, no. 4 (2019): 614–16. https://doi.org/10.31142/ijtsrd23850.

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Technology has changed the organizations are done and in the course of the last couple of years. Sector wise, innovation is riding the pony of fortune and managing organizations to productive development, effortlessly. There is a developing need to utilize Artificial Intelligence AI and the Indian banking Sector is steadily moving itself towards utilizing AI. On the off chance that one discussions about the banking segment, the reception has been continuous, when contrasted with different areas. This can be expected to the reality that banking is as yet a labor driven part, with tasks that req

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Mohanty, Manoj Kumar, and Padmabati Gahan. "SUPPLIER PERFORMANCE MEASUREMENT IN DISCRETE MANUFACTURING INDUSTRY-EMPIRICAL STUDY ON INDIAN MANUFACTURING SECTOR." Journal of Business Economics and Management 14, no. 2 (2012): 330–47. http://dx.doi.org/10.3846/16111699.2011.631745.

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Suppliers are the value creators for the organizations and have emerged as value-adding partners in industrial relationships since last two decades. These values can be derived effectively given the buying organizations keep a long-term strategic relationship with high performing suppliers. To measure the performance organizations have to decide the performance parameters depending on the nature of business and their specific needs from the supply base. The current discrete manufacturing industries of India judging the performance of the suppliers based on technical capability, cost, delivery,

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Ranjan, Rajesh, Sai Chand S, and D. K. Srivastava. "The influence of IT sophistication on strengthening organizational structure, performance, and adaptability." International Journal of Innovative Research and Scientific Studies 8, no. 3 (2025): 3813–19. https://doi.org/10.53894/ijirss.v8i3.7393.

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In organizational theory research, the connection between the use of IT within organizations and its influence on organizational structure has been a long-standing area of interest. However, with technology evolving at a rapid pace, it is crucial to revisit and reassess these established relationships, particularly in terms of their impact on organizational performance. Moreover, this topic has been rarely explored in the Indian context. To address this gap, an empirical study was conducted among employees from various Indian organizations, using a comprehensive tool to measure IT sophisticati

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Seth, Ishaan, ,. Shivali, and Ashish Garg. "Service Quality at Punjab National Bank: using SERVQUAL Instrument." Global Journal of Enterprise Information System 7, no. 1 (2015): 72. http://dx.doi.org/10.18311/gjeis/2015/3040.

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With the introduction of liberalization policy several private and foreign banks have entered in Indian banking sector which has given birth to competition amongst banks for acquiring large market share and customer base. Banks have to deal with many customers and render various types of services to its customers and if the customers are not satisfied with the services provided by the banks then they will defect which will impact economy as a whole since banking system plays an important role in the economy of a country. It is very costly and difficult to recover a dissatisfied customer. Since

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Chawla, Deepak, and Himanshu Joshi. "An Approach to KM Implementation in Indian Manufacturing and Service Sector Organizations: An Exploratory Study." Vision: The Journal of Business Perspective 16, no. 1 (2012): 13–25. http://dx.doi.org/10.1177/097226291201600102.

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Shah, Divyang, and Shyam Pingle. "SS06-02 DELIVERING OCCUPATIONAL HEALTH AS A UNIVERSAL FUNDAMENTAL RIGHT AT WORK – THE LMIC DILEMMA." Occupational Medicine 74, Supplement_1 (2024): 0. http://dx.doi.org/10.1093/occmed/kqae023.0073.

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Abstract Introduction The ILO has now recognized safety and health as a universal fundamental right at work. In low- and middle-income countries (LMICs), it is a long and daunting task. India, with almost 25% of the global labour force, is a glaring example of challenges in achieving this objective among LMICs. Methods India faces unique challenges in occupational health (OH) service delivery. Limited resources and disparities in healthcare infrastructure can hinder access to quality OH services, especially for marginalized populations. India is a country of paradoxes with the best and worst e

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Maiti, Moinak. "India’s services: sector, trade and employment." International Journal of Law and Management 60, no. 6 (2018): 1377–92. http://dx.doi.org/10.1108/ijlma-08-2017-0179.

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Purpose The purpose of this study is to detail about the India’s service sector with different aspects of services and the opportunities or challenges that lie within it. Design/methodology/approach Preliminary part of the study covers the following details of the India’s services sector: services gross domestic product (GDP), individual states/union territories’ services contributions, services foreign direct investment (FDI), services export, services employment, services inflation and overall service performance. Then the study compares India’s services sector performances with the top 15 s

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Sharma, Harsh. "Importance and performance of managerial training in Indian companies – an empirical study." Journal of Management Development 33, no. 2 (2014): 75–89. http://dx.doi.org/10.1108/jmd-11-2013-0144.

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Purpose – The purpose of this paper is to compare the importance and performance of managerial training in India among different industrial sectors in the light of asynchronous industrial growth in last two decades which has unevenly touched various business organizations. Design/methodology/approach – For the purpose of analysis organizations are divided at two levels. At the first level, they are divided between multinational and Indian origin category and at the second level between service and manufacturing category. A 2×2 full factorial design with unequal numbers is used to analyze main

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Dr., Salim Khan. "A Study on Supply Chain Challenges for the Indian FMCG Sector." International Journal of Engineering and Management Research 14, no. 1 (2024): 261–66. https://doi.org/10.5281/zenodo.10823993.

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The term "supply chain management" emerged in the 1980s, initially introduced by consultants and later explored by the business community. In simple terms, it establishes an integrated two-way communication system among organizations involved in the supply chain to efficiently manage high-quality inventory. Supply chain management encompasses a network of facilities and distribution options, managing the procurement, transformation, and distribution of materials in both the service and manufacturing sectors. The complexity of supply chains varies across industries and firms, involving multiple

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Saini, Sheetal, and Suresh Kumar Bhaker. "How Green HRM Practices Effect Organizational Citizenship Behaviour in the Indian Service Sector: The Mediating Role of Job Satisfaction." South Asian Journal of Social Studies and Economics 22, no. 3 (2025): 126–41. https://doi.org/10.9734/sajsse/2025/v22i3976.

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The purpose of this study is to investigate the effect of Green human resource management practices on organizational citizenship behaviour in the Indian service sector through the mediating role of job satisfaction. Among these, Green recruitment & selection and Green Employee Empowerment are identified as key strategic drivers. This study finds the relationship between Green recruitment & selection, Green employee empowerment, Job satisfaction, and Organizational citizenship behaviour. The data was collected through a questionnaire survey from 300 full-time employees of the Indian se

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Basu, Rana, and Prabha Bhola. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs." Journal of Enterprising Culture 23, no. 02 (2015): 199–235. http://dx.doi.org/10.1142/s0218495815500077.

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Substantial research exists on quality management practices in context to large organisations with plethora of studies in manufacturing organisations while exiguously aiming service sector SMEs. As more and more organisations strive to remain competitive, the concepts and practices of quality management have received increased attention by Indian industry. The contribution of service sector in Indian economy has increased at a faster rate in comparison with other sectors. Considering the pressing need this research explores the literature for a near exhaustive list of practices in quality mana

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Chhikara, M. S. "Consultancy Services for Small Scale Sick Units." Vikalpa: The Journal for Decision Makers 23, no. 2 (1998): 69–76. http://dx.doi.org/10.1177/0256090919980210.

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Development of small scale industrial sector and providing multiple socio-economic benefits is one of the priorities of Indian planning. Though a number of measures were introduced to sustain healthy growth of this sector⁄ a significant k -portion of small scale units have started Ming sick. Consultants from various technical consultancy organizations⁄ small industry service institutes⁄ and private firms do play a major role in preventing and curing sickness. Based on a field study of 20 problematic units⁄this paper by Chhikara evalu ates certain important aspects of the consulting profession

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Patrick, Harold Andrew, and Jacqueline Kareem. "Development and Validation of Work Environment Services Scale (WESS)." Central European Management Journal 29, no. 2 (2021): 98–120. http://dx.doi.org/10.7206/cemj.2658-0845.47.

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Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004). Methodology: This instrument builds on the conceptual model espoused by Insel and Moos (1974), Gordon (1973), Fletcher and Nusbaum (2010), Amabile et al. (1996), and Spector (2003). The scale included items elicited through a literature review, the use of the Delphi technique with a panel of experts, and tested

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Randhawa, Jugraj Singh, and Inderpreet Singh Ahuja. "An investigation into manufacturing performance achievements accrued by Indian manufacturing organization through strategic 5S practices." International Journal of Productivity and Performance Management 67, no. 4 (2018): 754–87. http://dx.doi.org/10.1108/ijppm-06-2017-0149.

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Purpose The purpose of this paper is to evaluate the quantitative and qualitative benefits accrued by an Indian automotive parts industry through strategic 5S implementation initiatives. Design/methodology/approach The study involves evaluation of steps involved in systematic implementation of 5S program methodology in an automotive manufacturing organization and investigation of achievements accrued by the industry through the successful implementation of 5S program. Findings The empirical results of the study have revealed that effective practice of 5S program brings considerable level of im

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G., Nandini Prabhu, and S. Aithal P. "Corporate Social Responsibility – A Case Study on Strategies of Indian Private and Public Sector Banks." International Journal of Case Studies in Business, IT, and Education (IJCSBE) 5, no. 2 (2021): 162–83. https://doi.org/10.5281/zenodo.5561040.

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<strong>Purpose: </strong>The banking industry in the service industry sector in India contributes to the economy of the country by mobilizing the deposits and providing credits to other industries, industry sectors, and individuals. As per new government policy, private banks mandatorily and public banks are voluntarily required to contribute to corporate social responsibility fund of 2% of the profit on social service activities to address a variety of societal needs. It is interesting to know how Indian banks have utilized CSR funds by means of smart decision-making. It is interesting to co

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Jayameena, Desikan, and Jayanthila Devi A. "Digital Transformation in Indian Insurance Industry – A Case Study." International Journal of Case Studies in Business, IT, and Education (IJCSBE) 5, no. 2 (2021): 184–96. https://doi.org/10.5281/zenodo.5607469.

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<strong>Purpose: </strong><em>In India, the insurance industry has grown rapidly in the last decade, introducing many innovative products. India's insurance industry is vital to the country's economy. Digital Transformation have a drastic impact on the Insurance sector. Digitization results in future innovative designs and launch innovative products which help insurance companies and the customers. Digital innovation is transforming the way how the insurance companies work with industries by integrating IoT devices with health insurance which will also benefit the customers. </em><em>I

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Sahu, Sangeeta. "Do empowerment, job interdependence and organization support drive work outcome in the Indian insurance sector?" International Journal of Productivity and Performance Management 67, no. 6 (2018): 943–66. http://dx.doi.org/10.1108/ijppm-09-2016-0199.

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PurposeThe purpose of this paper is to examine the factors which influence positive and antagonistic job behavior of employees and their effects on work outcome. Such factors are regulated by the job design and policies of an organization. This is part of the findings.Design/methodology/approachThe paper surveys a sample of 635 middle and lower level executives working in insurance organizations. Structural equation modeling was employed to test the nomological network.FindingsResults reveal significant roles of empowerment and job interdependence in explaining positive job behavior and its in

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Chahal, Hardeep, and Purnima Bakshi. "Measurement of Intellectual Capital in the Indian Banking Sector." Vikalpa: The Journal for Decision Makers 41, no. 1 (2016): 61–73. http://dx.doi.org/10.1177/0256090916629253.

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Executive Summary Intellectual capital has recently been receiving increased attention from both academic communities and practitioners, and is identified as an important strategic asset which provides sustainability and yields better performance. It also gives rise to the view that the organizations which possess skilled, creative, and distinctive knowledgeable employees along with supportive organizational structures and systems, and maintains cordial customer relations contribute in achieving superior organizational position. Hence, it is important to understand to what extent intellectual

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Tomar, Avantika, and Amit Dhiman. "Exploring the Role of HRM in Service Delivery in Healthcare Organizations: A Study of an Indian Hospital." Vikalpa: The Journal for Decision Makers 38, no. 2 (2013): 21–38. http://dx.doi.org/10.1177/0256090920130202.

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The new service management school of thought acknowledges a set of new human resource management (HRM) practices, underpinned by the concept of satisfaction mirror between customers and front-line workers. HRM practices in the cycle of success include careful selection, high-quality training, well-designed support systems, empowerment, teamwork, appropriate measurement, rewards and recognition, and the development of a service culture. The model for achieving cycle of success in interactive service works is known as the high involvement work systems (HIWS). There is some research evidence abou

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Dr, Sushama Chaudhari, and Rupavataram Sunita Ramam Dr. "EFFECT OF DESIRED AND EXPERIENCED WORK VALUES, AND ORGANIZATION CLIMATE ON JOB SATISFACTION AND ORGANIZATION COMMITMENT: AN EXPLORATION." International Journal of Human Resource & Industrial Research 2, no. 1 (2015): 21–35. https://doi.org/10.5281/zenodo.10691014.

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Major recruitment in Indian public sector general insurance organizations took place from 1970s to 1980s. There was no new recruitment in these companies from 1995 till 2009. In 2009, these companies started recruiting in large numbers. The recruits were selected in the entry-level officer cadre. Since currently there is no lateral entry into these public sector companies, the new recruits are expected to occupy responsible positions in future. In fact the entire growth of Public Sector will hinge on the ability of these companies to retain new officers and inspire their commitment towards the

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Ms. S.L. Sobiya and Dr. N. Thangavel. "“A Study on dimension of E-Banking Service Quality among Customer in Indian Banking Sector”." GIS Business 14, no. 6 (2019): 55–61. http://dx.doi.org/10.26643/gis.v14i6.11063.

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Banking Industry is one the highly established in India, not only providing product it also concentrate on customer service and quality and their also try to maintain best quality among customers, clients, government and other organizations. Banking Industry in India is very powerful and plays a major role in development of our economy. It is a channel that link connection directly or indirectly towards the financial markets. It is very clear that quality plays vital role in the banking sector. Bank establishes service quality to their customers not only to impress them but also make them sati

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Akerkar, Prasad G., and R. K. Srivastava. "A Study of New Age Learning Network for Business Impact in Indian Service Industry with Specific Reference to Information Technology Sector." IRA-International Journal of Management & Social Sciences (ISSN 2455-2267) 8, no. 3 (2017): 256. http://dx.doi.org/10.21013/jmss.v8.n3.p4.

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Service Sectors in India is undergoing major transformation phase in today’s time. In order to achieve sustainable profitable growth, this sector is facing key competitive challenges such as operational efficiency, delivery productivity, global customer satisfaction and talent development &amp; retention across their delivery centers. Training, Learning &amp; Development (L&amp;D) plays a significant role in these organizations by providing cutting edge leadership in technology &amp; business management. It’s therefore very important to accomplish and measure the effectiveness

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Divya J. "Impact of Change Communication on Readiness of the Employees - A Study on Post Covid19 WFH Scenario in the Indian Service Sector." International Research Journal of Multidisciplinary Scope 05, no. 02 (2024): 501–15. http://dx.doi.org/10.47857/irjms.2024.v05i02.0557.

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The study focuses upon analysing and examining the impact of change communication on readiness of the employees under the perspective of post-Covid19 WFH scenario. A closed-end and structure questionnaire was designed and adopted for data acquisition. The targets were determined as service sector-based organizations and the sample size 301 was determined for this study. Hypothesis was formulated and AMOS software was utilized for analysis. Through the proposed research, results were gathered, and it was found that the readiness to change by employees is highly impacted by effective communicati

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M., Srimannarayana. "An Exploratory Study of Training Transfer Climate in India." International Journal of Business and Management 11, no. 8 (2016): 263. http://dx.doi.org/10.5539/ijbm.v11n8p263.

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<p>The purpose of this paper is to explore the extent of training transfer climate prevailing in Indian organizations and find out the differences in the perception of employees based on organizational and respondents’ characteristics. The data collected from 2,778 employees working in 70 different organizations across India using a survey questionnaire formed the basis for analysis. The study found that the overall training transfer climate prevailing in India was moderate, leaving a room for improvement, particularly in the areas, supervisor sanctions and positive personal outcomes whe

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Satapathy, Suchismita. "An analysis for service quality enhancement in electricity utility sector of India by SEM." Benchmarking: An International Journal 21, no. 6 (2014): 964–86. http://dx.doi.org/10.1108/bij-10-2012-0071.

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Purpose – The purpose of this paper is to develop a new model – namely service quality enhancement – in the electricity utility sector of south India and to test this model's fitness. Design/methodology/approach – Effective customer satisfaction investigation is a very important precondition for a power supply enterprise to win in the market competition. The problems that need to be solved for the power supply enterprise are how to use advanced and practiced methods to evaluate electricity customer satisfaction, and how to use results of the evaluation to improve their service. Planning and op

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Mehta, Swati, and Angathevar Baskaran. "Upgrading within Global Value Chains and Innovation Capabilities: Lessons from Indian Information Technology Sector." Jurnal Institutions and Economies 15, no. 4 (2023): 113–40. http://dx.doi.org/10.22452/ijie.vol15no4.5.

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This study examines the process, nature, and drivers of upgrading among Indian information technology (IT) services firms in the global value chain (GVC) by analysing the sector as a whole and examining three cases – Tata Consultancy Services (TCS), Infosys and Wipro. It uses a qualitative research approach and data obtained from secondary sources such as the Organization for Economic Co-operation and Development (OECD) Trade in Value Added (TiVA) online database, company websites and annual reports. The study found that the contribution of India’s IT sector to GVC is relatively high among ser

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Kumar, N. Suresh, and Dr Shikha Kapoor. "Impact of Covid-19 on the Future of HR in India's Service Sector." Revista Gestão Inovação e Tecnologias 11, no. 4 (2021): 4498–507. http://dx.doi.org/10.47059/revistageintec.v11i4.2476.

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With the transition of working pattern from physical workplaces to remote workplaces amid COVID-19, there has been existence of imbalance in business organizations due to lack of effective communication channels. For continued importance and relevance in modern workplace, it is essential to upgrade the human resources management function such that these issues can be addressed. Thus, this study aims to determine the impact of COVID-19 on the human resource policies and practices in the Indian service sector. For this examination qualitative analysis has been conducted based on 10 HR managers o

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Kasturi, R. Naik, R. Iyengar Srinivasan, and Kumar Jain Ravi. "From Silence to Turmoil: Analysing the Effects of Organizational Silence and the Dearth of Leadership Pipeline on Sustainable Practices and Governance in the Indian Service Sector." Empirical Economics Letters 22, September Special Issue 4 (2023): 71–93. https://doi.org/10.5281/zenodo.8432670.

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<strong>Abstract: </strong>This research investigates the implications of organizational silence and the absence of a leadership pipeline on sustainable practices and governance within the Indian service sector. Utilizing a grounded theory approach, the study incorporated insights from HR professionals, senior managers and employees. The findings indicate a prevalent organizational silence in the sector, stemming from fears of retaliation and inadequate communication avenues, leading to reduced innovation, unethical conduct and an inability to tackle sustainability challenges. Additionally, th

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Rohit Kanda and Harish Handa. "The Impact of Service Ethics on Organizational Competitiveness in India - A Primary Approach to the Startup and Emerging Service Enterprises." Think India 21, no. 2 (2018): 36–45. http://dx.doi.org/10.26643/think-india.v21i2.7763.

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Ethics concern an individual’s moral judgments about right and wrong. The decision to behave ethically is a moral one; employees must decide what they think is the right course of action. This may involve rejecting the route, which would lead to the biggest short-term profit. It seems the larger a corporation gets, the slimier their actions become. When big profits are a company’s largest and only concern, their employees and the world in general tends to suffer. Here are companies, which have engaged in terribly unethical business practices and are, fortunately, being called out for it. Many

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Sanagavarapu, Lalit Mohan, Gangadharan G.R., and Raghu Reddy Y. "KIET Framework for Cloud Adoption." International Journal of Cloud Applications and Computing 8, no. 4 (2018): 72–87. http://dx.doi.org/10.4018/ijcac.2018100105.

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The expenses in the sustenance of IT investments has become a major ledger item in businesses to the extent that in some cases business priorities had to be changed for sustaining IT systems. Cloud computing, a disruptive technology, is changing the sustenance model with on-demand and metered service approach. However, the adoption of this technology has not been consistent across sectors due to fear on loss of control and changes required in application development and deployment. Authors propose KIET (Knowing, Initiating, Evolving and Transforming) framework based on diffusion theory for ado

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Dr., Janmejay Shakya, Rajeev Baijal Dr., and Rajendra K. Khatik Dr. "Study of Health Care Quality Management Practices Effect on the Performance of the Hospitals." RA JOURNALS OF APPLIED RESEARCH 11, no. 03 (2025): 107–14. https://doi.org/10.5281/zenodo.14993475.

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ABSTRACT: “Quality is doing the right things for the right people at the right time, doing them right first time and every time.”<sup>[1]</sup> All hospitals provide the same type of service, but they don’t provide the same quality of service. As hospitals in India are not only growing in number but in size, complexity and the types of services provided, there is an ever-growing need for professional management of hospitals. Many MNC, Indian hospitals are getting ISO certification; global healthcare is undergoing the US Joint Commission on Accreditation of Healthcare org

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Thakre, Nilesh, and Pauline Mathew. "Psychological empowerment, work engagement, and organizational citizenship behavior among Indian service‐sector employees." Global Business and Organizational Excellence 39, no. 4 (2020): 45–52. http://dx.doi.org/10.1002/joe.22003.

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