Relevant bibliographies by topics / «Indicateurs de satisfaction client»

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic '«Indicateurs de satisfaction client»'

Author: Grafiati
Published: 4 June 2025
Last updated: 15 July 2025

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Journal articles on the topic "«Indicateurs de satisfaction client»"

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Théodore, Muamba Kasolo. "Evaluation des critères de performance du système de télécommunication." British Journal of Multidisciplinary and Advanced Studies 5, no. 4 (2024): 1–13. http://dx.doi.org/10.37745/bjmas.2022.04124.

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L’évaluation des critères de performance dans le domaine des télécommunications est essentielle pour mesurer l’efficacité des opérations, la qualité du réseau et l’expérience client. Cette évaluation repose sur les trois points dont : l’analyse des données, l’utilisation des données et le domaine d’évaluation. L’analyse des donnée s permet aux entreprises de formuler des indicateurs clés de performance qui sont utilisés pour évaluer le succès par rapport aux objectifs définis. L’utilisation des données permet de comprendre les clients pour optimiser les interactions ; améliorer la satisfaction
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Brucal, Sandra, Cris Corpuz, Indra Abeysekera, and Raul David. "Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms." Journal of Risk and Financial Management 15, no. 2 (2022): 75. http://dx.doi.org/10.3390/jrfm15020075.

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This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field survey questionnaire using convenience sampling and collected 59 client-firm responses. The findings suggest that accounting firm clients are satisfied with the services they receive from their respective providers. Regression analysis indicates that service quality significantly affects only customer satisf
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Da Costa, Juvenal, Leonito Madeira martins, and Martinus Nahak. "Influence of Quality of Human Resources and Quality of Public Service on Customer Satisfaction (Case study in the Directorate of Registry and Notary Services)." Advances In Social Humanities Research 2, no. 12 (2024): 1376–91. https://doi.org/10.46799/adv.v2i12.322.

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The results of multiple linear regression show that the calculated T value for the Human Resource Quality variable is greater than the T table value. This means that the variable has a significant influence on the dependent variable in the regression model. In addition, the level of significance (p-value) below the standard of 0.05 indicates that the results are statistically significant. This means that the human resource quality variable has a meaningful relationship with the dependent variable, and this relationship is most likely not due to chance. Overall, if both criteria (the calculated
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Witherspoon, Candace L., and Dan N. Stone. "Tax Preparer Certification and Organization Form among Uncertified Preparers Influence Client Satisfaction and Experience." Journal of Emerging Technologies in Accounting 15, no. 2 (2018): 117–36. http://dx.doi.org/10.2308/jeta-52309.

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ABSTRACT How does state certification (e.g., CPA, enrolled agent [EA], or attorney) and organizational form among uncertified preparers (big box “franchise” firms versus not) influence client satisfaction and interactions? Results from a sample (n = 3,984) of Yelp ratings of U.S. tax preparers indicates that certified preparers receive higher ratings than do uncertified small-firm preparers, who earn higher ratings than do franchise preparers. Linguistic analysis suggests that clients of certified preparers experience tax preparation service as a “relational” interaction, with reviews evidenci
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Nainggolan, Sand Frans C. "How the Role of Risk Tolerance on Manage Satisfaction Level." ACMIT Proceedings 3, no. 1 (2019): 201–7. http://dx.doi.org/10.33555/acmit.v3i1.45.

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Many major firms within the world, particularly in Indonesia, they contend to every different to allow best services as the way to achieve the goal of their main business. They need launched several programmes to enhance and commit for higher quality management by approach of listening their customers. In an exceedingly service surroundings, info on client response toward services is one in all the simplest key component of feedback that indicates whether good or not, the services meet into perception or even below expectation. Someday what we would like is simply assembling info from client a
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Most., China khatun, Rani Kundu Poly, Sultana Julia, and Prof Dr. Khursheda Akhter Assct. "Client Satisfaction regarding Drug Dispensing Services in Tertiary Public Hospital during COVID-19 Pandemic." International Journal Of Medical Science And Clinical Research Studies 03, no. 03 (2023): 359–65. https://doi.org/10.5281/zenodo.7705117.

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<strong>Background:&nbsp;</strong>Client satisfaction is the degree of positive feeling that patients or clients having used a service. It indicates also the gap between quality-of-service expectation and the actual experience of the service provided from the patients&rsquo; point of view. Patient satisfaction has become an integral component of the quality of health care services. &nbsp; <strong>Objective:&nbsp;</strong>This study was conducted to assess the client satisfaction regarding drug dispensing services in tertiary public hospital during COVID-19 pandemic &nbsp; <strong>Methods &amp;
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Khan, Ammad Hassan, Ali Imran, and Muzamil Hussain. "Evaluation of Quality during Construction Projects: A Case Study of Pakistan." January 2019 38, no. 1 (2019): 69–82. http://dx.doi.org/10.22581/muet1982.1901.06.

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Achieving and maintaining quality values are indispensable for attaining organizational and customer satisfaction. This research investigates different aspects of operationalize quality culture and factors affecting the quality of building construction in under developed countries like Pakistan. A qualitative and quantitative survey was circulated among different stakeholders including Clients, Consultants and Contractors to assess the level of the contractor’s performance, the project monitoring and controlling techniques, proper health and safety requirements, client satisfaction and workers
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Tefera, Bekele Belayihun, Mengistu Asnake Kibret, Yordanos B. Molla, et al. "The interaction of healthcare service quality and community-based health insurance in Ethiopia." PLOS ONE 16, no. 8 (2021): e0256132. http://dx.doi.org/10.1371/journal.pone.0256132.

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Community-based health insurance (CBHI) as a demand-side intervention is presumed to drive improvements in health services quality, and the quality of health services is an important supple-side factor in motivating CBHI enrollment and retention. There is, however, limited evidence on this interaction. This study examined the interaction between quality of health services and CBHI enrollment and renewal. A mixed-method comparative study was conducted in four agrarian regions of Ethiopia. The study followed the Donabedian model to compare quality of health services in health centers located in
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Gerhart, Natalie. "Technology Addiction: How Social Network Sites Impact our Lives." Informing Science: The International Journal of an Emerging Transdiscipline 20 (2017): 179–94. http://dx.doi.org/10.28945/3851.

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Aim/Purpose: The media and research have made significant noise about young people’s addictions to technology, however the American Psychological Association (APA) has reserved judgment on the clinical diagnosis of technology addiction. Research to understand technology addiction is important to the future of information systems development and behavioral usage understanding. Background: Addiction implies that there is a problem from which an IS client needs to try to recover, further implying a negative impact on life. Multiple defini-tions and outcomes of addictions have been studied in the
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Martin, Patricia E., and Barry G. Sheckley. "Indicators of Client Satisfaction in Academic, Career, and Personal Counseling in Higher Education." Journal of College Student Retention: Research, Theory & Practice 1, no. 4 (2000): 289–310. http://dx.doi.org/10.2190/nhkq-cff6-3ug7-hx3d.

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There will be an increasingly older cast to American society during the next twenty to thirty years. Middle-aged and older Americans will face numerous changes in the workplace, including technological change, a global economy, lack of promotional opportunities, and layoffs. As a result of these changes, many adult workers will chose to enter or re-enter college programs to upgrade their employment skills. Personnel within institutions of higher education, including those in the counseling office, may not be fully prepared to serve these older students who will need assistance with their trans
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Dissertations / Theses on the topic "«Indicateurs de satisfaction client»"

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Bennabi, Zouaoui Sid-Ahmed Amine. "Facteurs de contingence dans la mesure de satisfaction clients." Thesis, Paris 10, 2013. http://www.theses.fr/2013PA100098/document.

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Si au cours des vingt dernières années la pratique en matière de mesure barométrique de la satisfaction clients s’est largement développée auprès des entreprises, la fiabilité des indicateurs de performance issus de ces mesures n’est pas forcément maitrisée. La satisfaction comme indicateur de performance est aujourd’hui admise par les managers, néanmoins son utilisation au quotidien pose quelques questions, notamment celle qui touche la capacité des indicateurs produit à partir de la mesure barométrique d’évaluer fidèlement la performance. La question théorique que nous traitons dans cette th
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Paluck, Elan Carla Marie. "Pharmacist-client communication : a study of quality and client satisfaction." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape17/PQDD_0027/NQ34606.pdf.

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Johnston, Josiah Ramsay. "Exploring Ahope Client Satisfaction and Attitudes." Thesis, University of North Texas, 2016. https://digital.library.unt.edu/ark:/67531/metadc955070/.

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I led a participatory action research (PAR) project with the staff and homeless clients of Ahope Day Center in Asheville, North Carolina, which was meant to evaluate client satisfaction with services and attitudes about certain issues. Project is led by an inquiry group consisting of members of Ahope staff and Ahope clients. The project is a co-designed, co-implemented, and co-interpreted mixed-method evaluation of Ahope's services, client attitudes about education and the environment, client adaptive strategies, optimism levels, and a mapping of client daily routines. The data was collected t
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Beavers, Karen. "Client Satisfaction and Kentucky Adult Day Care Services." TopSCHOLAR®, 1995. http://digitalcommons.wku.edu/theses/929.

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Adult day care is a new and rapidly growing alternative to long term care for the burgeoning population of frail and disabled elderly. A review of the literature regarding adult day care services revealed a limited number of studies addressing client satisfaction. The current study of 68 participants of nine Kentucky adult day health and social model adult day care centers assessed client satisfaction with services and explored variables related to satisfaction. It was hypothesized that clients who preferred to be at the adult day care center rather than in another location would report higher
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Devon, Angela. "An exploration of factors which predict client satisfaction." Thesis, University of Surrey, 1996. http://epubs.surrey.ac.uk/983/.

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Juleff, Donna. "Client satisfaction survey of in-home family therapy." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001juleffd.pdf.

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Chow, Maria Yui Kwan. "Client needs and satisfaction in an HIV facility." Thesis, The University of Sydney, 2008. http://hdl.handle.net/2123/4022.

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Health care evaluation serves the purpose of monitoring the quality of health care provided by Health Care Providers (HCP), so that health care services can be provided most effectively and efficiently. Patient satisfaction studies are widely used to assess the quality of outpatient care. A client satisfaction study was conducted at an HIV health care facility in Sydney, Australia during 2007-2008. There were three objectives: 1.) To validate a questionnaire for future determination of client satisfaction in HIV health care facilities. 2.) To identify the levels of satisfaction of clients, and
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Chow, Maria Yui Kwan. "Client needs and satisfaction in an HIV facility." University of Sydney, 2008. http://hdl.handle.net/2123/4022.

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Master of Philosophy (Medicine)<br>Health care evaluation serves the purpose of monitoring the quality of health care provided by Health Care Providers (HCP), so that health care services can be provided most effectively and efficiently. Patient satisfaction studies are widely used to assess the quality of outpatient care. A client satisfaction study was conducted at an HIV health care facility in Sydney, Australia during 2007-2008. There were three objectives: 1.) To validate a questionnaire for future determination of client satisfaction in HIV health care facilities. 2.) To identify the lev
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Wichmann, Amy L. "Client utilization study for comm5 web systems." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wichmanna.pdf.

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Chavez, Michael, and Victor Manuel Garrido. "A client satisfaction survey at Central City Lutheran Mission." CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2369.

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This study focused on the association between clients satisfaction with services and the length of time utilizing them. The participants surveyed within this study were from surrounding communities of Central City Lutheran Mission (CCLM) in San Bernardino.
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Books on the topic "«Indicateurs de satisfaction client»"

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Schmidt, Faye Nella. Client satisfaction surveying. Canadian Centre for Management Development, 1998.

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Thomson, Craig. Client satisfaction: Monitoring quality. Further Education Staff College, 1988.

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Thomson, Craig. Client satisfaction: Monitoring quality. Further Education Staff College, 1988.

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Rahman, S. M. Client satisfaction in microfinance program. Increasing Capacities of Organizations in Microfinance--III, CARE Bangladesh, 2006.

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Speed, Mark. Child Support Unit: Client satisfaction survey summary. HMSO, 1993.

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University of Minnesota. Long-Term Care DECISIONS Resource Center., ed. Assessment of subjective well-being and client satisfaction. University of Minnesota, Long-Term Care Decisions Resource Center, 1991.

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Smith, Carin A. Client satisfaction pays: Quality service for practice success. 2nd ed. AAHA Press, 2009.

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Museum, Royal Ontario. Baseline client satisfaction study: Draft, August 21, 1996. Royal Ontario Museum, 1996.

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Scott, Dru. Client satisfaction: The second half of your job. Crisp Publications, 1988.

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Speed, Mark. Child Support Agency national client satisfaction survey 1995. H.M.S.O., 1996.

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Book chapters on the topic "«Indicateurs de satisfaction client»"

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Winship, Guy. "Client Satisfaction." In Conversations with Practitioners. Practical Action Publishing, 2007. http://dx.doi.org/10.3362/9781780440743.006.

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van der Pijl, G. J., F. van Haperen, R. Slikker, and M. T. Smits. "Client satisfaction measurement in outsourcing situations." In Information and Communication Technologies in Tourism. Springer Vienna, 1996. http://dx.doi.org/10.1007/978-3-7091-7598-9_11.

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Nowak, Linda I., and Judith H. Washburn. "Marketing Research Firm Performance and Antecedents to Client Satisfaction." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13141-2_45.

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Syed Ismail al-Qudsy, Sharifah Hayaati, Aiedah Abdul Khalek, and Madihatun Zainuddin. "Governing Halal in Malaysia: Innovation towards Customer Interests and Satisfaction." In The Halal Industry in Asia. Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-96-0393-0_12.

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Abstract Governing halal has become an important topic of discussion not only in terms of halal concerns but also in understanding the Islamic governance process with regard to consumer interest, satisfaction and innovations. Halal governance in Malaysia has been in place since 1974, and it has seen many changes, difficulties and innovations. This chapter examines the evolution of halal governance in Malaysia as well as the advances made in the halal certification process from 2017 to the present in order to meet customer interest and satisfaction. The discussion looks at how customer interest and satisfaction drive halal governance innovations, and how these innovations have improved halal practices and performance. The methods used in this study include interviews, a literature review and document analysis, notably the annual reports and Client Charter of Jabatan Kemajuan Islam Malaysia (JAKIM, Department of Islamic Development Malaysia). Thematic and content analyses are also used. Ten innovations are highlighted in addition to major client concerns. The four most common customer complaints are about slow management, difficult processes, dubious halal confirmation status and expensive fees. In response, the innovations in halal governance include: success in accelerating the processing of halal certification, the appointment of a special officer to handle halal complaints, the setting up of monitoring and enforcement officers, establishing a special task force, providing halal-specific counters, enhancing investigation and halal online procedures, implementing a privacy policy, resolving customer complaints, avoiding middlemen, and monitoring of halal certification and an awareness programme.
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Mandičák, Tomáš, Peter Mésároš, Annamária Behúnová, Marcela Spišáková, and Andrea Kanáliková. "Increasing the Client Satisfaction by Exploitation of Customer Relationship Management in Construction Projects." In Sustainable Management of Manufacturing Systems in Industry 4.0. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-90462-3_8.

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Benedetto-Meyer, Marie, and Nicolas Klein. "Chapitre 3 – La satisfaction client entre socialisation des consommateurs et évaluation des salariés." In Sociologie de la gestion et du management. Presses universitaires du Septentrion, 2024. https://doi.org/10.4000/14760.

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Kolmes, Keely. "Getting Better: How a Client Satisfaction Survey Can Enhance Both Your Marketing and Treatment Outcomes." In Career Paths in Telemental Health. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-23736-7_17.

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Bashokoh, Mahdi Imani, and Amirmohammad Esmaeili Korani. "Consumer behavior factors in green purchasing of food and agriculture products in Hungary." In Navigating the Future. Szegedi Tudományegyetem, 2025. https://doi.org/10.14232/gtk.nfdsib.2025.16.

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In the contemporary world, the considerable increase in population, followed by the rise in food consumption and industrial production to meet the needs of society, results in environmental destruction. Since large industries carry out the majority of production with a monopoly on the market, the importance of paying attention to this issue is felt more by these companies to boost client satisfaction and green sales. In this study, consumer behavior factors in green purchasing of food and agriculture products in Hungary is discussed. The experts in this study include management and economics professors in Hungarian universities, scientific experts, and active managers in food and agricultural industries in Hungary. Based on the opinion of these experts, it is determined that 35 sub-final factors and 6 final factors can be considered by the managers of food and green agriculture production units to improve sales and increase customer satisfaction in Hungary.
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Langer, Nishtha, Deepa Mani, and Kannan Srikanth. "Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts." In Progress in IS. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-43820-6_4.

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Mulla, Gulnar Sadat, Reem Abdalla, and Hassan Kamel Al Aaraj. "Examine the Impact of Sustainable CSR on Client Satisfaction and Commitment to Islamic Financial Institutions using Carroll's Dimension Model." In Sustainable Innovations in Management in the Digital Transformation Era. Routledge, 2024. http://dx.doi.org/10.4324/9781003450238-27.

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Conference papers on the topic "«Indicateurs de satisfaction client»"

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Seavy, Bill, and David C. Hall. "Coating System Test Patches and Mock-Ups: Value to the Specifier and Your Owner Client." In Coatings+ 2020. SSPC, 2020. https://doi.org/10.5006/s2020-00058.

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Abstract The authors will discuss the importance of applying and specifying coating system mock-ups and test patches for successful painting project completion and owner satisfaction. Why risk any delay during the project or owner dissatisfaction with the project after everything is finished ? Overlooking and/or not requiring mock-ups and test patches on key projects and critical areas can result in problems before, during and after the project has been completed. These potential problems can be avoided by specifying and agreeing upon these measures in advance and properly communicating the in
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Kwapong, Paul, and Jaydeep Pipaliya. "Exploring the Impact of Total Quality Management on Client Satisfaction in Indian Construction Projects: A Factor Analysis and Regression Analysis Approach." In 2024 Parul International Conference on Engineering and Technology (PICET). IEEE, 2024. http://dx.doi.org/10.1109/picet60765.2024.10716138.

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Iroham, Chukwuemeka O., Chizzy D. Chike-Chuku, Hilary I. Okagbue, and Samuel Munyemana. "Client Satisfaction in Property Management by Estate Surveyors and Valuers and Legal Practitioners: A Case of RIVTAF Golf Estate, Port Harcourt, Nigeria." In 2024 International Conference on Science, Engineering and Business for Driving Sustainable Development Goals (SEB4SDG). IEEE, 2024. http://dx.doi.org/10.1109/seb4sdg60871.2024.10629783.

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Gomes, Luciana de Q. Leal, Reinaldo C. M. Gomes, Cristine M. Gomes de Gusmão, and Hermano Perrelli de Moura. "Evaluating CPI and SPI Indicators in Project Management Maturity Evolution." In Simpósio Brasileiro de Sistemas de Informação. Sociedade Brasileira de Computação, 2013. http://dx.doi.org/10.5753/sbsi.2013.5744.

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Project management has become a common subject in Software Engineering and an everyday task in software organizations. In this task, the effective use of technologies can determine the success of any business; affect quality and ability to provide products and services on time. According to some authors, success in project execution can be associated with organization maturity. Organizations search for project management maturity in order to improve their management process and increase client satisfaction. Maturity is related to cost, time and quality, and can determine the success of project
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Lackey, James, and Lori Christy. "Evaluating client satisfaction." In the 30th annual ACM SIGUCCS conference. ACM Press, 2002. http://dx.doi.org/10.1145/588646.588690.

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Cheong, Seay P., Chimay J. Anumba, Robert Hill, and Dino Bouchlaghem. "Improving Construction Client Satisfaction through Functional Briefing." In Construction Research Congress 2003. American Society of Civil Engineers, 2003. http://dx.doi.org/10.1061/40671(2003)77.

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Oladokun, Timothy, James Ogunbiyi, and Oluwatobi Emmanuel. "ISOMORPHISM OF CLIENT SATISFACTION AND CLIENT SOPHISTICATION IN CLIENT INFLUENCE ON VALUATIONS: A SYSTEMATIC CONTENT ANALYSIS." In 21st African Real Estate Society Conference. African Real Estate Society, 2022. http://dx.doi.org/10.15396/afres2022-057.

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Zhong, Qianli, Zhonghua Lu, Xuebin Chi, Honghai Zhang, and Zhaojuan Yue. "Increasing Client Satisfaction: Request Scheduling for Information Service." In 2010 Ninth International Symposium on Distributed Computing and Applications to Business, Engineering and Science (DCABES). IEEE, 2010. http://dx.doi.org/10.1109/dcabes.2010.78.

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Palm, William J. "The Antecedents of Client Satisfaction in Product Design Consulting." In ASME 2014 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/imece2014-39257.

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Product design consulting has been promoted as an open innovation strategy but project outcomes vary widely and the causes of this variation are not well understood. Because client satisfaction is both a holistic, overarching measure of consulting project success and an under-studied one, this paper derives a model explaining it in terms of project performance and value, working relationship quality, and the client’s experience with design consulting and reason for outsourcing the project. The model is tested using quantitative survey data from 97 consulting projects, and explains 73% of the o
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"Antecedents to client satisfaction in real estate development projects." In 11th European Real Estate Society Conference: ERES Conference 2004. ERES, 2004. http://dx.doi.org/10.15396/eres2004_505.

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Reports on the topic "«Indicateurs de satisfaction client»"

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Clark, Andrew E. Les indicateurs de la satisfaction au travail. Organisation for Economic Co-Operation and Development (OECD), 1998. http://dx.doi.org/10.1787/135007820512.

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Carlton, Dianne. An Evaluative Study of Client Satisfaction at a Mental Health Clinic. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1886.

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Miller, Carolyn, David Carroll, Jacqueline Berger, Colleen Driscoll, and Bruce Edward Tonn. National Weatherization Assistance Program Impact Evaluation - Client Satisfaction Survey: WAP Service Delivery from the Client's Perspective. Office of Scientific and Technical Information (OSTI), 2015. http://dx.doi.org/10.2172/1223641.

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White, James. The Development and Testing of an Instrument to Measure Client Satisfaction of Child Protective Service Families. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1288.

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Fortin, Amanda. Exploring Communicative Aspects of Client Satisfaction, Loyalty, and Retention in a Private, Non-profit Organization: A Qualitative, Interview-Based Study of Catholic Charities. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1695.

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Alonso, Pablo, and Agustina Schijman. IDB-9: Human Resources Processes. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0010522.

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This evaluation assesses the implementation of Inter-American Development Bank (IDB, or Bank) commitments related to the human resources (HR) policies set out in the 2007 realignment and IDB-9. Under these commitments, the Bank is required to continue improving its organizational efficiency and capacity, building on the organizational model set forth in the 2007 realignment. This report is a preliminary review of the topic; next year's evaluation of the realignment by the Office of Evaluation and Oversight will explore issues of efficiency and efficacy in greater depth. The evaluation finds th
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Provider training and long-term client outcomes: The CSI experience. Social Planning, Analysis & Administration Consultants (SPAAC), 1994. http://dx.doi.org/10.31899/rh1994.1007.

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The present study examined the impact of the Clinical Services Improvement (CSI) Project's provider training program on clients' long-term satisfaction and method use. A sample of 154 clients who received a family planning (FP) method in one of 30 CSI clinics were followed up over a period of 19 months through a series of home interviews. The interviews monitored clients' use of the FP method received at the clinic as well as their satisfaction with that method and the services at CSI. Results of the present study show that provider training on counseling and interpersonal communication has a
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Reducing provider-held stigma and improving young client satisfaction in Bangladesh: Findings from a Link Up evaluation. Population Council, 2016. http://dx.doi.org/10.31899/hiv7.1004.

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Evidence from the implementation of a social accountability approach to improve family planning services: Perspectives from community members and health workers in Togo. Population Council, 2023. http://dx.doi.org/10.31899/sbsr2023.1022.

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This brief summarizes findings from Breakthrough RESEARCH's formative qualitative evaluation of a social accountability approach implemented in and around the city of Lomé, Togo to strengthen family planning (FP) services. It is intended to inform FP programs implemented by the USAID-funded West Africa Breakthrough ACTION (WABA) and AmplifyPF projects to further improve FP related outcomes. This brief provides an overview of the social accountability approach and describes the enabling factors and challenges associated with implementation as well as perceived outcomes related to the effectiven
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Clinic-Based Family Planning and Reproductive Health Services in Africa: Findings from Situation Analysis Studies. Population Council, 1998. http://dx.doi.org/10.31899/rh1998.1000.

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The United States Agency for International Development (USAID) supported publication of “Clinic-Based Family Planning and Reproductive Health Services in Africa: Findings from Situation Analysis Studies.” The book reflects USAID's commitment to improving quality of reproductive health (RH) care and expanding access for underserved groups. Nowhere are these efforts more important than in Africa, where use of family planning (FP) and other measures of RH status are lowest among the world’s regions. Providing high-quality health services that meet couples' reproductive needs is a socially just an
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