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Journal articles on the topic '«Indicateurs de satisfaction client»'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Théodore, Muamba Kasolo. "Evaluation des critères de performance du système de télécommunication." British Journal of Multidisciplinary and Advanced Studies 5, no. 4 (2024): 1–13. http://dx.doi.org/10.37745/bjmas.2022.04124.

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L’évaluation des critères de performance dans le domaine des télécommunications est essentielle pour mesurer l’efficacité des opérations, la qualité du réseau et l’expérience client. Cette évaluation repose sur les trois points dont : l’analyse des données, l’utilisation des données et le domaine d’évaluation. L’analyse des donnée s permet aux entreprises de formuler des indicateurs clés de performance qui sont utilisés pour évaluer le succès par rapport aux objectifs définis. L’utilisation des données permet de comprendre les clients pour optimiser les interactions ; améliorer la satisfaction

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Brucal, Sandra, Cris Corpuz, Indra Abeysekera, and Raul David. "Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms." Journal of Risk and Financial Management 15, no. 2 (2022): 75. http://dx.doi.org/10.3390/jrfm15020075.

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This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field survey questionnaire using convenience sampling and collected 59 client-firm responses. The findings suggest that accounting firm clients are satisfied with the services they receive from their respective providers. Regression analysis indicates that service quality significantly affects only customer satisf

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Da Costa, Juvenal, Leonito Madeira martins, and Martinus Nahak. "Influence of Quality of Human Resources and Quality of Public Service on Customer Satisfaction (Case study in the Directorate of Registry and Notary Services)." Advances In Social Humanities Research 2, no. 12 (2024): 1376–91. https://doi.org/10.46799/adv.v2i12.322.

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The results of multiple linear regression show that the calculated T value for the Human Resource Quality variable is greater than the T table value. This means that the variable has a significant influence on the dependent variable in the regression model. In addition, the level of significance (p-value) below the standard of 0.05 indicates that the results are statistically significant. This means that the human resource quality variable has a meaningful relationship with the dependent variable, and this relationship is most likely not due to chance. Overall, if both criteria (the calculated

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Witherspoon, Candace L., and Dan N. Stone. "Tax Preparer Certification and Organization Form among Uncertified Preparers Influence Client Satisfaction and Experience." Journal of Emerging Technologies in Accounting 15, no. 2 (2018): 117–36. http://dx.doi.org/10.2308/jeta-52309.

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ABSTRACT How does state certification (e.g., CPA, enrolled agent [EA], or attorney) and organizational form among uncertified preparers (big box “franchise” firms versus not) influence client satisfaction and interactions? Results from a sample (n = 3,984) of Yelp ratings of U.S. tax preparers indicates that certified preparers receive higher ratings than do uncertified small-firm preparers, who earn higher ratings than do franchise preparers. Linguistic analysis suggests that clients of certified preparers experience tax preparation service as a “relational” interaction, with reviews evidenci

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Nainggolan, Sand Frans C. "How the Role of Risk Tolerance on Manage Satisfaction Level." ACMIT Proceedings 3, no. 1 (2019): 201–7. http://dx.doi.org/10.33555/acmit.v3i1.45.

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Many major firms within the world, particularly in Indonesia, they contend to every different to allow best services as the way to achieve the goal of their main business. They need launched several programmes to enhance and commit for higher quality management by approach of listening their customers. In an exceedingly service surroundings, info on client response toward services is one in all the simplest key component of feedback that indicates whether good or not, the services meet into perception or even below expectation. Someday what we would like is simply assembling info from client a

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Most., China khatun, Rani Kundu Poly, Sultana Julia, and Prof Dr. Khursheda Akhter Assct. "Client Satisfaction regarding Drug Dispensing Services in Tertiary Public Hospital during COVID-19 Pandemic." International Journal Of Medical Science And Clinical Research Studies 03, no. 03 (2023): 359–65. https://doi.org/10.5281/zenodo.7705117.

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<strong>Background: </strong>Client satisfaction is the degree of positive feeling that patients or clients having used a service. It indicates also the gap between quality-of-service expectation and the actual experience of the service provided from the patients’ point of view. Patient satisfaction has become an integral component of the quality of health care services.   <strong>Objective: </strong>This study was conducted to assess the client satisfaction regarding drug dispensing services in tertiary public hospital during COVID-19 pandemic   <strong>Methods &

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Khan, Ammad Hassan, Ali Imran, and Muzamil Hussain. "Evaluation of Quality during Construction Projects: A Case Study of Pakistan." January 2019 38, no. 1 (2019): 69–82. http://dx.doi.org/10.22581/muet1982.1901.06.

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Achieving and maintaining quality values are indispensable for attaining organizational and customer satisfaction. This research investigates different aspects of operationalize quality culture and factors affecting the quality of building construction in under developed countries like Pakistan. A qualitative and quantitative survey was circulated among different stakeholders including Clients, Consultants and Contractors to assess the level of the contractor’s performance, the project monitoring and controlling techniques, proper health and safety requirements, client satisfaction and workers

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Tefera, Bekele Belayihun, Mengistu Asnake Kibret, Yordanos B. Molla, et al. "The interaction of healthcare service quality and community-based health insurance in Ethiopia." PLOS ONE 16, no. 8 (2021): e0256132. http://dx.doi.org/10.1371/journal.pone.0256132.

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Community-based health insurance (CBHI) as a demand-side intervention is presumed to drive improvements in health services quality, and the quality of health services is an important supple-side factor in motivating CBHI enrollment and retention. There is, however, limited evidence on this interaction. This study examined the interaction between quality of health services and CBHI enrollment and renewal. A mixed-method comparative study was conducted in four agrarian regions of Ethiopia. The study followed the Donabedian model to compare quality of health services in health centers located in

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Gerhart, Natalie. "Technology Addiction: How Social Network Sites Impact our Lives." Informing Science: The International Journal of an Emerging Transdiscipline 20 (2017): 179–94. http://dx.doi.org/10.28945/3851.

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Aim/Purpose: The media and research have made significant noise about young people’s addictions to technology, however the American Psychological Association (APA) has reserved judgment on the clinical diagnosis of technology addiction. Research to understand technology addiction is important to the future of information systems development and behavioral usage understanding. Background: Addiction implies that there is a problem from which an IS client needs to try to recover, further implying a negative impact on life. Multiple defini-tions and outcomes of addictions have been studied in the

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10

Martin, Patricia E., and Barry G. Sheckley. "Indicators of Client Satisfaction in Academic, Career, and Personal Counseling in Higher Education." Journal of College Student Retention: Research, Theory & Practice 1, no. 4 (2000): 289–310. http://dx.doi.org/10.2190/nhkq-cff6-3ug7-hx3d.

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There will be an increasingly older cast to American society during the next twenty to thirty years. Middle-aged and older Americans will face numerous changes in the workplace, including technological change, a global economy, lack of promotional opportunities, and layoffs. As a result of these changes, many adult workers will chose to enter or re-enter college programs to upgrade their employment skills. Personnel within institutions of higher education, including those in the counseling office, may not be fully prepared to serve these older students who will need assistance with their trans

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BHAKTA SHAHI, Dr HARI. "E- GOVERNANCE FOR PUBLIC SERVICE DELIVERY AT LALITPUR DISTRICT, NEPAL." International Journal of Research in Education Humanities and Commerce 05, no. 04 (2024): 209–22. http://dx.doi.org/10.37602/ijrehc.2024.5417.

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This thesis examines how Godawari Municipality's "e-governance" functions, along with a few other factors that influence it, in providing services. According to the research, those who are knowledgeable about technology and have access to devices for taking use of services visit offices less frequently, pay less for their services, and have less pain when using them. The municipality is typically the closest local authority, and citizens can visit the office frequently to acquire services, which causes issues with their degree of satisfaction. The goal of the study is to better understand the

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Svirina, Anna, Natalia Appalonova, Dmitry Garanin, Nikita Lukashevich, and Igor Koshkin. "Fintech developmental trends: the role and influence of sustainable digital logistics." E3S Web of Conferences 258 (2021): 02019. http://dx.doi.org/10.1051/e3sconf/202125802019.

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The paper analyzes the current trends of fintech companies’ development in relation to the quality of digital logistics. By using the data from fintech companies’ CEO interviews, we assess the key trends in fintech companies’ development over the past 3 years, reveal key technologies used by these companies and their evolution, and state the importance and relevance of digital logistics issues for fintech companies clients’ satisfaction. The research indicates that for fintech company client the ease of getting through the service (optimization of information flows) appears to be more importan

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Bouarab-Dahmani, Farida, and Razika Tahi. "Assurance Qualité des Formations Universitaires." Journal of Quality in Education 4, no. 5 (2014): 11. http://dx.doi.org/10.37870/joqie.v4i5.48.

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Jacques Dejean [Dejean 04] affirme que « la qualité d'un service ne peut être appréciée de la mêmefaçon que celle d'un produit ». La qualité est une « aptitude à satisfaire des besoins exprimés ouimplicites » (Norme ISO 8402) des clients. L'assurance qualité consiste à mettre en oeuvre « l'ensemble des actions préétablies etsystématiques nécessaires pour donner la confiance appropriée en ce qu'un produit ou servicesatisfera aux exigences données relatives à la qualité » (Norme ISO 9000). Il s'agit de maà®triserle processus de production, et ce depuis la conception jusqu'à l'aprês-vente (cas de

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Persues, Afoko, Dennis Chirawurah, Simon Nyarko, Faridu Abdul-Wadudu, and Aaron Kamboe Bornette Baniakette. "Client’s Satisfaction with Child Health Care Delivery in Tamale Teaching Hospital." Asian Journal of Pediatric Research 12, no. 3 (2023): 5–12. http://dx.doi.org/10.9734/ajpr/2023/v12i3240.

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Background: Studies conducted in public hospitals in Ghana have provided empirical evidence of an inadequate level of quality of health care services, both in terms of objective measures of client opinions and those of health care providers. Aim: The purpose of this study was to assess client satisfaction with the quality of healthcare delivery at the Child Health Department of the Tamale Teaching Hospital (TTH). Methods: A mixed-methods cross-sectional study design using purposeful and convenience sampling techniques were used to obtain 385 parents or caregivers and 6 health profe

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Diyan Putranto, Sopyan Adi, Anindita Gayatri, Barliani Dewi Setyawati, and Albertus Banundoyo. "Enhancing Customer Satisfaction: Exploring Hotel X'S Facilities and Service Quality in Bandung City." Jurnal Multidisiplin Madani 3, no. 9 (2023): 1948–55. http://dx.doi.org/10.55927/mudima.v3i9.5435.

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The purpose of this study is to learn how the amenities and quality of service at Hotel X in Bandung affect customer satisfaction. Sampling is done purposefully, and the Slovin formula is used to select a sample of participants. In this study, we used a Kuesioner to compile our data. The gathered data is then analyzed with a helpful linear regression technique. This was accomplished using the computer program SPSS. Research forum findings corroborate test data showing a connection between facility and service quality and consumer satisfaction. Furthermore, this study demonstrates that faciliti

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Tirop, Wendy Jemeli, Moses Esilaba, and Oscar O. Donde. "Patients related factors influencing the clients’ satisfaction on maternal healthcare services: a case of Rongai Sub-County Health Institutions of Nakuru County, Kenya." International Journal Of Community Medicine And Public Health 7, no. 8 (2020): 2886. http://dx.doi.org/10.18203/2394-6040.ijcmph20203359.

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Background: Maternal health care (MHC) intervention and its quality is an important health service and its quality is an important concern in addressing the challenges of high maternal mortality experienced in many counties of Kenya. Objective of this study was to determine patients related factors that influence the satisfaction of clients receiving maternal healthcare in Rongai Sub-County health institutions of Nakuru County, Kenya.Methods: The study adopted descriptive cross-sectional design with simple random sampling where the health care facilities were clustered according to administrat

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Addolorato, Silvio, and Nerea Hormigón-Gimeno. "An analysis of active consumer behavior in a fitness boutique: satisfaction levels, perceived quality dimensions, and dropout reasons." Retos 62 (November 14, 2024): 362–73. http://dx.doi.org/10.47197/retos.v62.109312.

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The European fitness market is experiencing continuous growth, prompting enhancements in service quality at boutique gyms. These establishments are recognized for their personalized attention, professional staff, and innovative technology use. The perceived quality in these gyms significantly influences client satisfaction and loyalty, which are critical for retention. The aim of the contribution is to understand satisfaction levels, perceived quality dimensions, and dropout reasons inside this business model. The study sample comprises 67 adults, aged 18 to 70 years, predominantly aged 41-50.

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Ergüney-Okumuş, F. Elif. "Integrating EMDR With Enhanced Cognitive Behavioral Therapy in the Treatment of Bulimia Nervosa: A Single Case Study." Journal of EMDR Practice and Research 15, no. 4 (2021): 231–43. http://dx.doi.org/10.1891/emdr-d-21-00012.

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Eating disorders (EDs) are complex and treatment-resistant problems. Despite evidence-based methods like enhanced cognitive behavioral therapy (CBT-E), the number of clients who do not respond positively to treatment is also remarkable. Eye movement desensitization and reprocessing (EMDR) therapy has been adapted for EDs. As far as it is known, no case study has been reported in which EMDR was integrated with CBT-E in the treatment of EDs. This study provides a detailed description of the treatment of a participant with bulimia nervosa (BN) who received 20 sessions of CBT-E followed by five se

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Rafica, Vivia Maya. "ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA KANCA PONOROGO." Jurnal Ilmiah Bisnis dan Ekonomi Asia 10, no. 2 (2018): 73–82. http://dx.doi.org/10.32812/jibeka.v10i2.75.

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Company is a monetary service, thus it must win emulation which progressively more competitive. Bank Rakyat Indonesia cannot only rely on product development of eye service, but it must also force relation with all service users or clients who judge the make-up of the quality of service and product which on the market.  This research aims to study and analyze the influences of The Quality of Service on the Costumer Satisfaction of PT. Bank Rakyat Indonesia (Persero) Kantor Cabang Ponorogo.  The Quality of Service in this research uses three of the that is consist of: reliability, r

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20

Gachomo, Hellen Nduta, and Lawrence Wainaina. "Quality Management Practices and Performance of Logistics Companies in Mombasa County, Kenya." International Journal of Business Management, Entrepreneurship and Innovation 5, no. 1 (2023): 123–41. http://dx.doi.org/10.35942/jbmed.v5i1.316.

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The declining performance of logistics companies in Kenya is worrying. This is because the Communication Authority of Kenya report of 2020 indicates that there has been a consistent reduction from the year 2013 through to 2017. For the year ended December 31st in 2019, logistic companies reported a performance decline in accumulative loss before Ksh. 622 million tax. The 7% financial income reduction (Ksh. 1.0 billion) attributed to this profitability decline in the sector. Hence, low equity ratio and return on assets at -5.5% and -0.9% was reported in comparison to 3.2%. Therefore, this study

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Aboma, Daniel, Yisalemush Assefa, and Matebe Gezahegn. "Process Evaluation of Auditable Pharmaceutical Transaction Service in Seka primary Hospital, Jimma Zone, South West Ethiopia." Journal of Woman's Reproductive Health 2, no. 3 (2020): 30–56. http://dx.doi.org/10.14302/issn.2381-862x.jwrh-20-3501.

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Background A well-functioning drug supply management is the corner stone for any meaningful health service. However, Pharmaceutical supply systems in many developing countries have severe problems, including inefficient selection, procurement and use of drugs. The magnitude and extent of the problem is huge and chronic in the Ethiopian health care system for a long time. Objective To evaluate auditable pharmaceutical transaction service process in Seka primary hospital, Jimma zone south west Ethiopia. Evaluation Methodology Case study design involving both quantitative and qualitative methods

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Aboma, Daniel, Yisalemush Assefa, and Matebe Gezahegn. "Process Evaluation of Auditable Pharmaceutical Transaction Service in Seka primary Hospital, Jimma Zone, South West Ethiopia." Journal of Woman's Reproductive Health 2, no. 3 (2020): 30–56. http://dx.doi.org/10.14302/issn.2381-862x.jwrh-20-3501.

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Background A well-functioning drug supply management is the corner stone for any meaningful health service. However, Pharmaceutical supply systems in many developing countries have severe problems, including inefficient selection, procurement and use of drugs. The magnitude and extent of the problem is huge and chronic in the Ethiopian health care system for a long time. Objective To evaluate auditable pharmaceutical transaction service process in Seka primary hospital, Jimma zone south west Ethiopia. Evaluation Methodology Case study design involving both quantitative and qualitative methods

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Asyifa, Zahro. "THE EFFECT OF INNOVATION AND CREATIVITY ON CONSUMER SATISFACTION IN FISHING AND RESTAURANT SMEs H. ROMLI IN PABUARAN SUBANG." Journal of Economic, Bussines and Accounting (COSTING) 7, no. 2 (2024): 2953–63. http://dx.doi.org/10.31539/costing.v7i2.7446.

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The purpose of this research is to identify and clarify the ways in which innovation and creativity at the fishing UMKM and the H.Romli Restaurant contribute to patrons' overall happiness. Explanatory study using a quantitative methodology is used. Sample data were calculated using Non Probability sampling technique with purposive sampling method, and the number of respondents as many as 100 was obtained from the calculation of the Lameslow formula; the population of this study consisted of regular buyers or consumers at fishing UMKM and H.Romli's Restaurant. Multiple linear regression is used

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Winata, Hendra, Armanu Thoyib, Fatchur Rohman, and Agung Yuniarinto. "The Effect of Perceived Risk and Customer Experience on Loyalty Intention for Mobile Banking: The Moderating Role of Customer Satisfaction." International Journal of Religion 5, no. 10 (2024): 3405–22. http://dx.doi.org/10.61707/yvscxr28.

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In the banking industry, providing a range of conventional and high-tech services is crucial to ensure customer satisfaction. One area that requires attention is mobile banking services, which need to offer an engaging experience to keep customers satisfied and loyal. However, empirically, the evidence regarding the impact of the role of mobile banking customer satisfaction on loyalty intention seems to leave room for improvement. Research indicates that customer experience and the risks involved can have a significant impact on consumer satisfaction and loyalty intention. The study is conduct

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Setiawan, Muhammad Rifki, Aristoteles Aristoteles, Rizky Prabowo, and Tristiyanto Tristiyanto. "Rancang Bangun Sistem Informasi Wedding Organizer (Studi Kasus Pada Abie Production Wedding Organizer)." Jurnal Pepadun 5, no. 3 (2024): 221–29. https://doi.org/10.23960/pepadun.v5i3.236.

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This study focuses on the design and development of a web-based Wedding Organizer Information System for Abie Production Wedding Organizer located in Bandar Lampung. The proposed system is intended to address several operational challenges faced by the company by offering features such as direct wedding cost estimation via the website, efficient product marketing, management of event schedules, collection of client feedback, and providing regular updates on company events. Additionally, the system enables the generation of transaction reports, offering a comprehensive solution for managing the

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Malgaonkar, Prachi. "Analysis of Artificial Narrow Intelligence (Ani) in the Indian Retail and E-Commerce Sector." British Journal of Multidisciplinary and Advanced Studies 6, no. 2 (2025): 1–18. https://doi.org/10.37745/bjmas.2022.04249.

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The study examines how artificial narrow intelligence innovation affect India’s retail and e-commerce industries with an emphasis on operational enhancement, moral issues and consumer satisfaction. Key parameters such as viability of chatbots interactions, suggestion precision, timeframe improvements for complaint settlement, frequency of consumer interactions, privacy related issue rate and permission level for utilizing information were examined via survey of 406 respondents. The real-world application and perks of artificial intelligence are demonstrated through Flipkart, Reliance Retail, B

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Mohite, RV, VR Mohite, and PM Durgawale. "Patient satisfaction in national leprosy eradication programme." Bangladesh Journal of Medical Science 12, no. 3 (2013): 305–9. http://dx.doi.org/10.3329/bjms.v12i3.15430.

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Background: Leprosy has been a literal scourge through the history of humanity and to eradicate the disease from high endemic countries need leprosy services to be sustained and they remain of good quality. Objective: The present study aimed for getting a reasonable impression of the clients views on a range of quality aspects of leprosy services rendered by district leprosy control unit under national leprosy eradication programme(NLEP). Methodology: Cross- sectional study was conducted in Satara district of western Maharashtra, India among registered leprosy patients under district leprosy

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Konrad, Żurawowicz. "Pomiar efektywności Wrocławskiego Parku Technologicznego." European Journal of Management and Social Science 1, no. 2 (2021): 65–76. https://doi.org/10.5281/zenodo.4469882.

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Effectiveness is a  complex and multidimensional concept that can be considered in terms of two aspects – organizational and economic. Until now, the research conducted in technology (science) parks has been largely focused on the measurement of economic effectiveness indicators while the organizational effectiveness has been overlooked or not addressed properly. The aim of this paper is the measurement of organizational effectiveness using the satisfaction level of the tenants of Wroclaw Technology Park (WTP). The conclusion from the theoretical analysis and empirical research

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Kolaski, Alexandra Z., and Jennifer M. Taylor. "Critical Factors for Field Staff: The Relationship Between Burnout, Coping, and Vocational Purpose." Journal of Experiential Education 42, no. 4 (2019): 398–416. http://dx.doi.org/10.1177/1053825919868817.

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Background: Outdoor Behavioral Health Care (OBH) programs rely on field staff (FS) for the daily management of program activities, client safety and security, assessment information, and therapeutic intervention. Purpose: Given research that indicates turnover rates among FS are high, the present study was designed to evaluate components of resilience and burnout among FS that may help OBH programs retain FS. Methodology/Approach: Confirmatory factor analysis was used to empirically examine the impact of McEwan’s Workplace Resilience Model factors on FS resilience. Findings/Conclusions: A well

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Sari, Karmila. "Analysis of Service Recovery, Behavioral Outcome and Recovery Paradox for Telkomsel Customers." Journal of Science and Education (JSE) 5, no. 1 (2024): 372–88. https://doi.org/10.58905/jse.v5i1.434.

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Customer satisfaction is crucial to the success of a business. Service recovery is a response to errors committed by the firm that adversely affect the relationship between the company and the client. Customer perceptions of service recovery are explained in perceived justice in procedural justice, interactional justice, and distributive justice so that it can be seen directly in its influence on behavioral outcomes, namely trust, WOM (Word of Mouth), and loyalty. All of these elements can measure customer satisfaction with the products and services provided by Telkomsel. So, after researching

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Shoven, M. Afable, and Dyan G. Quiloña Janice. "Multi-user Automated Pageant Tabulation System." International Journal of Engineering and Advanced Technology (IJEAT) 9, no. 3 (2020): 733–36. https://doi.org/10.35940/ijeat.B3833.029320.

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This study covered the design, development and evaluation of the pageant automated tabulation system for the local government unit of Can-avid Eastern Samar, Philippines. It aimed to provide tabulation system that can generate result faster and accurate. It used the developmental method of research where an automated tabulation system was developed based on client’s requirements. After the development, the application was subjected for quality evaluation for its usability through a questionnaire that was based on IBM Computer Usability Satisfaction metrics for both Alpha and Beta System

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OLUWABIYI, Ezekiel Olakunle, Timilehin Olasoji Olubiyi, Olalekan Usiobaifo Asikhia, and Thomas Kalu Egwuonwu. "The Role of Relationship Marketing on Customer Advocacy: An Empirical Investigation from Insurance Companies." Marketing and Branding Research 11, no. 1 (2024): 27–41. https://doi.org/10.32038/mbr.2024.11.01.03.

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Customer advocacy has compelling evidence in the business sector that may influence prospective customers to purchase a company's products and services. It is a recommendation of a product, service, or brand based on its performance that spreads by word-of-mouth. The insurance penetration in Nigeria, which is less than 1%, reflects a lack of client advocacy for insurance. Disseminating favorable information based on user experience impacts purchasing decisions, leading to increased revenue and profitability. The present research seeks to determine the impact of Relationship Marketing (RM) char

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Kulesza, Wojciech, Paweł Muniak, Dariusz Dolinski, et al. "Mimicry and law: Experiments in a natural setting of a law company." PLOS ONE 18, no. 10 (2023): e0292699. http://dx.doi.org/10.1371/journal.pone.0292699.

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This paper joins an effort to build a relational approach to law practice by testing mimicry as a vehicle for building trust in a legal context. Mimicry research indicates that this phenomenon leads to benefits, like greater trust, willingness to help, and satisfaction from interactions, which shows a potential for practical applications in, for example, a legal context. In two experiments conducted in the natural setting of a legal company, the tendency to trust the mimicker on a yet unresearched and deep level, namely putting one’s legal future and security in the hands of an attorney, was m

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Sonawane, Prashant Ashok, Deepti Taneja, Sanjay Manocha, et al. "A study on role effectiveness of micro finance in india: with special reference to poverty eradication." Salud, Ciencia y Tecnología - Serie de Conferencias 4 (January 1, 2025): 1178. http://dx.doi.org/10.56294/sctconf20251178.

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Introduction: Microfinance serves as a means of providing financial assistance to individuals with low incomes, including impoverished rural residents, low-income people, and small company owners with inadequate capital. In this system, microfinance gives those who struggle to get funding the financial support they need to expand their businesses. They offer a range of financial services, including insurance, money transfers, savings accounts, deposits, loans, and more. Microfinance has gained widespread recognition as an effective approach to reduce poverty in developing economies like India.

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Atobrah-Apraku, Kenneth, Grace T. Newman, Yaw Opuni-Frimpong, Joseph D. Seffah, and Kwame Adu-Bonsaffoh. "Lived experiences of women during induction of labour at a tertiary hospital in Ghana: A qualitative study." PLOS Global Public Health 4, no. 2 (2024): e0002290. http://dx.doi.org/10.1371/journal.pgph.0002290.

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Induction of labour (IOL) has become a major and vital maternal health intervention to facilitate childbirth and minimize the rising caesarean section rates globally. However, there is limited information to facilitate appropriate client counselling, birth preparedness and informed decision making although the procedure has inherent tendency for adverse maternal/perinatal outcomes. Given the need for optimal client education and shared decision making in maternal health, this study explored women’s knowledge and their lived experiences of IOL. This qualitative study used in-depth interviews, c

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Shirani, Farhad, Nesa Rezaee, and Mohammad Hadi Shirani. "Improve Technical Support for Customers of Widely used Systems of the Iranian Institute of Information Science and Technology (IranDoc)." Information Management 7, no. 2 (2022): 206–28. https://doi.org/10.22034/aimj.2022.159552.

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Identify the current status of technical support for users who use the Iranian Scientific Database (Ganj), the National System for Registering Dissertations, Theses, and Proposals (Registration), the Research Background System, and the Client System of the Iranian Institute of Information Science and Technology (IranDoc) in order to Providing solutions to improve it is one of the basic needs of Irandac to protect users by providing technical support services to leading organizations in the field of information technology in the country. These four systems are one of the most widely used and im

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Sampson, Ukpong Mfon. "AN EMPIRICAL INVESTIGATION INTO THE RELATIONSHIP BETWEEN PREMIUMS AND CLAIMS PAID IN THE NIGERIAN INSURANCE INDUSTRY: A 2000-2017 ANALYSIS." International Journal of Management & Entrepreneurship Research 1, no. 1 (2020): 9–17. http://dx.doi.org/10.51594/ijmer.v1i1.2.

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This study is an investigation into the relationship between premiums received and claims paid in the Nigerian insurance industry over the period 2000-2017. Data on gross premiums received and gross claims paid over the period were gotten from the Central Bank of Nigeria (CBN) statistical bulletin, National Insurance Commission (NAICOM) and the Nigerian Insurers Association (NIA) annual reports. Stationarity test carried out on the data reveal that data is stationary at the 1%, 5% and 10% levels of significance. The cointegration test reveals that no cointegration exists among the variables wh

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Mörelius, Evalotte, Per A. Gustafsson, Kerstin Ekberg, and Nina Nelson. "Neonatal Intensive Care and Child Psychiatry Inpatient Care: Do Different Working Conditions Influence Stress Levels?" Nursing Research and Practice 2013 (2013): 1–8. http://dx.doi.org/10.1155/2013/761213.

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Introduction. Nurses often experience work-related stress. High stress can negatively affect job satisfaction and lead to emotional exhaustion with risk of burnout.Aim. To analyse possible differences in biological stress markers, psychosocial working conditions, health, and well-being between nurses working in two different departments.Methods. Stress was evaluated in nurses working in a neonatal intensive care unit (NICU) (n=33) and nurses working in a child and adolescent psychiatry inpatient ward (CAP) (n=14) using salivary cortisol and HbA1c. Salivary cortisol was measured three times a d

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Hadi, Muhammad Sofyan. "Identifikasi Pengalaman Burnout Pekerja Front Office di The Phoenix Hotel Yogyakarta pada Masa Pandemi Covid-19." Tourisma: Jurnal Pariwisata 4, no. 2 (2023): 129. http://dx.doi.org/10.22146/gamajts.v4i2.86056.

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The front office plays a crucial role in establishing the hotel's reputation in the perception of the customers. Hence, it is imperative to evaluate the efficacy of the front office personnel in order to guarantee client satisfaction during their stay. Nevertheless, as a result of the frequent and intense face-to-face interactions with guests, front office personnel are susceptible to burnout and frequently encounter various stressful situations and demanding expectations. This study aims to ascertain the burnout phenomenon among front office workers at The Phoenix Hotel Yogyakarta amidst the

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Aina, Maria, Bridget Irene, and Wenjun Xie. "User's Benefit Perceptions and Privacy Concerns for the Personalised Recommendation Service on Taobao: A Privacy Calculus Perspective." 15TH GLOBAL CONFERENCE ON BUSINESS AND SOCIAL SCIENCES ON 14 - 15 SEPTEMBER 2023, NOVOTEL BANGKOK PLATINUM PRATUNAM, THAILAND 15, no. 1 (2023): 142. http://dx.doi.org/10.35609/gcbssproceeding.2023.1(142).

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First proposed in 1992 by Goldberg, Nichols, Oki, and Terry, Recommendation System (RS) was regarded as an efficient tool for filing electric documents. Personalised recommendations are defined as a personalised list of items that the recommendation algorithm process the massive data to produce results (Wang et al., 2020). After decades of research and development, it has been utilised in fields such as social networks, streaming services, and e-commerce. (Ko et al., 2022). Promotion of customer satisfaction is one of the most mentioned goals of recommendation systems with its capability to de

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AL-jasir, Shueae, Wala’a Bajinid, and Muhamad Musawaa. "Using sentiment analysis on the tweets of the digital media platform Twitter to determine the extent of pilgrims’ satisfaction during the Covid-19 pandemic." Journal of Umm Al-Qura University for Social Sciences 14, no. 1 (2022): 50–69. http://dx.doi.org/10.54940/ss27275721.

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This study aimed to discover the extent of pilgrims’ satisfaction with the services provided to them during the Hajj of the year 2020 AD through the participation of pilgrims and witnesses of the Hajj season on the platform of Twitter. Sentiment analysis was conducted for the period of July 15, 2020 AD to August 21, 2020 AD. Data was extracted using sentiment analysis for the tags of #Hajj, #Jamarat, #Kaaba, #Tawaf, #Mecca, #Arafa, #Muzdalifah, #pilgrims, #Mina. 137784 tweets were written using these tags, of which 36627 tweets were Arabic and analyzed in this study. Sentiment analysis was per

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HEDHILI, Narjess, and Hatem AOUADI. "Tableau de bord qualité : processus approvisionnement." Revue Française de Gestion Industrielle 32, no. 2 (2013): 27–47. http://dx.doi.org/10.53102/2013.32.02.694.

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Le projet décrit dans le présent article est issu d'une démarche structurée d'amélioration et de maîtrise du processus approvisionnement au sein de l'entreprise KBE, à travers la mise en place des indicateurs de performances pour le processus approvisionnement. La démarche proposée prend pour point de départ l'approche processus afin d'aboutir à un tableau de bord pour le pilote du processus approvisionnement. Les activités réalisées dans le cadre de ce projet d'amélioration ont consisté à : décrire le processus à maîtriser, identifier les interactions, détecter les sources des dysfonctionneme

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McCaffree, Jim. "Client satisfaction." Journal of the American Dietetic Association 102, no. 3 (2002): 340–41. http://dx.doi.org/10.1016/s0002-8223(02)90074-x.

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Dejene, Hiwot, Muluemebet Abera, and Afework Tadele. "Unmet need for family planning and associated factors among married women attending anti-retroviral treatment clinics in Dire Dawa City, Eastern Ethiopia." PLOS ONE 16, no. 4 (2021): e0250297. http://dx.doi.org/10.1371/journal.pone.0250297.

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Background Unmet need for family planning is a measure of the gap between women’s contraceptive behavior and their fertility desires. It should be measured among different population groups to effectively implement public health interventions. Thus, this study aimed to determine the magnitude of unmet need for family planning and associated factors among HIV- positive women in Dire Dawa city Anti-retroviral treatment (ART) clinics, Eastern Ethiopia. Methods We carried out a facility-based cross-sectional study (March-June 2020) among 409 married women aged 15–49 on ART, using systematic random

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Eukubay, Teklit, and Abebe Abate. "Interprofessional collaboration and associated factors among nurses and physicians working at public hospitals in Mekelle city tigray region, north Ethiopia, 2017." Nursing & Care Open Access Journal 6, no. 5 (2019): 185–92. http://dx.doi.org/10.15406/ncoaj.2019.06.00206.

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Background: Inter professional collaboration is necessary to ensure that health care teams are efficient and able to provide collaboration, and joint decision making between the client and the health care teams in all areas of treatment planning and caring clients with the highest quality of care, in order to reach a determined goal, regardless of the health care settings. Objective: To assess inter-professional collaboration and associated factors among nurses and physicians working in public hospitals at Mekelle town Tigray Northern Ethiopia 2017. Method: Institution based of quantitative cr

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McDaid, Edel, Aoife Johnston, Elaine Ross, and Lisa Cogan. "83 The Feasibility of an Interdisciplinary Led Community Based Functional Training Group for Frail Older Adults in a Post-Acute Orthogeriatric Unit." Age and Ageing 48, Supplement_3 (2019): iii17—iii65. http://dx.doi.org/10.1093/ageing/afz103.46.

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Abstract Background Reduced ability to perform instrumental activities of daily living (IADLs) can lead to a difficult transition from hospital to home, increased dependence and diminished quality of life (1). A novel IADL group for frail older adults ‘Ready Steady Home’ was completed to facilitate transition from hospital to home. Methods A single centre prospective study was undertaken in a Post-Acute Orthogeriatric Rehabilitation Care unit. A sample of convenience was recruited over a 3 month period. All subjects invited to participate had been referred for Physiotherapy and Occupational Th

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Rudyk, Oleh, Julia Maksymova, and Inna Zaletska. "THE IMPORTANCE OF DEVELOPING THE PROFESSIONAL COMPETENCES OF THE STAFF OF SERVICE SECTOR ENTERPRISES." Market economy: modern management theory and practice 21, no. 3(52) (2023): 461–75. http://dx.doi.org/10.18524/2413-9998.2022.3(52).275826.

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The article deals with the problems of advanced training and development of professional competencies of personnel of service enterprises. The key competencies that the personnel of the enterprise should have are analyzed. The directions of improving communicative competence as the main factor of a modern enterprise in the conditions of fierce competition are considered. The service organization process requires special competencies from the staff, the possession of which ensures in practice a well-coordinated and uninterrupted process of the full functioning of all services, and many of these

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Savickaitė, Emilija, Kristina Kovalčikienė, and Jūratė Savickienė. "Relationship between social workers’ work-related values and work motivation." Laisvalaikio tyrimai 2, no. 24 (2024): 4–16. https://doi.org/10.33607/elt.v2i24.1522.

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Social workers are an important professional group that provides support to people with social and psychological difficulties. In their professional activities, they face constant challenges, which often cause fatigue and tension, felt both in their professional activities and in their personal lives. Social work is a complex profession that is more than a job for most (Kam, 2020), demanding a lot of energy and effort, but social workers still experience high satisfaction from their role and remain motivated to work (Rose & Palattiyil, 2020). It is important for social workers to maintain

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TACCETTA-CHAPNICK, MARIE, and GRETA RAFFERTY. "Promoting Client Satisfaction." Nursing Management (Springhouse) 28, no. 1 (1997): 45???48. http://dx.doi.org/10.1097/00006247-199701010-00013.

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Sher, Paul Phillip. "Determining Client Satisfaction." Laboratory Medicine 27, no. 3 (1996): 140. http://dx.doi.org/10.1093/labmed/27.3.140.

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