Academic literature on the topic 'Indihome'

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Journal articles on the topic "Indihome"

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Mardiana, Irma, and R. Nurafni Rubiyanti. "Analisis Kepuasan Pelanggan Berdasarkan Dimensi Servqual Menggunakan Metode Importance Performance Analysis." Jurnal Ekonomi, Bisnis & Entrepreneurship 11, no. 1 (2017): 47–58. https://doi.org/10.55208/08yfpf91.

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PT. Telkom is the largest telecommunications company in Indonesia that plays an important role in the development of the national telecommunications. In 2012, PT Telkom launched IndiHome (Indonesia Digital Home), that is is a multi product bundling packages of Telkom consisting landlines, internet and interactive television services (USee Tv). As the largest telecommunications company in Indonesia, PT. Telkom should provides satisfaction through good quality services in accordance with expected by the customer.The purpose of this study is to know how satisfied customers IndiHome Witel Bandung
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Mutikasari, Aini Dwi, and Ihwan Susila. "Analysis Factors Affecting Customer Loyalty of Indihome Provider During The Covid-19 Pandemic In Surakarta." Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo 16, no. 4 (2023): 727–44. http://dx.doi.org/10.21107/pamator.v16i4.22486.

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The purpose of this study is to investigate how customers feel about IndiHome's service quality, brand perception, and trust in light of the current Covid-19 outbreak in Surakarta. Participants were people who used the IndiHome service in the Surakarta region. For this study, we employed a sampling strategy that was both statistically and practically effective. In Surakarta, where IndiHome is popular, an online questionnaire was administered to 164 customers. For the quantitative study, we used SPSS version 25's multiple regression function. According to the results, trust plays a significantl
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Kardiyasa, Komang Agus Putra, Rukmi Sari Hartati, and Yoga Dipayana. "The Antecedent of Customer Satisfaction towards to Attitudinal Loyalty and Behavioural Loyalty (Study at Customers of PT. Telkom Indonesia Witel Denpasar)." Majalah Ilmiah Teknologi Elektro 22, no. 1 (2023): 95. http://dx.doi.org/10.24843/mite.2023.v22i01.p12.

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Telkom Indonesia introduced fixed broadband, with its IndiHome product in 2015. According to the Triple Play service, IndiHome's flagship service, as well as other services, the core of IndiHome products is its internet service. Other services, such as voice (telephone) and interactive television (UseeTV) are ride products (augmented products). The goal of this study is to provide insight for future studies that will be conducted by researchers on service quality, which includes network quality, customer service, information quality, and customer data security. It also involves customer satisf
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Permadi, Lintang, Choerun Asnawi, Andika Bayu Saputra, and Nurul Fatimah. "Analisis Sentimen Ulasan Produk Layanan Internet di Twitter Menggunakan Naive Bayes Classifier." Teknomatika: Jurnal Informatika dan Komputer 16, no. 1 (2023): 39–48. http://dx.doi.org/10.30989/teknomatika.v14i2.1108.

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This research aimed to conduct sentiment analysis on user reviews of Indihome, one of Indonesia's leading internet service providers, using data collected from Twitter. With a growing user base of 7 million, Indihome achieved an impressive revenue growth rate of 48% by the end of 2019. To assess user satisfaction, sentiment analysis was performed on tweets containing the keyword "indihome" between July 1 and July 11, 2022. A total of 10,000 tweets and retweets were collected and subjected to data preprocessing, manual labeling, and training using the Naive Bayes Classifier method. The training
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Harani, Nisa Hanum, Cahyo Prianto, and Andri Fajar Sunandhar. "Pemetaan Pelanggan IndiHome Sebagai Daerah Sasaran Promosi (Studi Kasus : Witel Bandung)." Jurnal Manajemen Informatika (JAMIKA) 10, no. 2 (2020): 147–60. http://dx.doi.org/10.34010/jamika.v10i2.2738.

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Di era globalisasi ini, komunikasi pemasaran sangat penting untuk membantu meningkatkan promosi penjualan produk layanan digital indihome dengan memanfaatkan titik lokasi pelanggan yang menggunakan layanan indihome. Saat ini telah banyak sistem informasi yang digunakan untuk menunjang dan menyelesaikan suatu permasalahan dalam menentukan lokasi suatu tempat. Penentuan lokasi tersebut dapat dilakukan dengan menggunakan pemetaan. Pemetaan pelanggan indihome tersebut dilakukan dengan memanfaatkan peta yang sudah disediakan oleh google yakni Google Maps API berdasarkan alamat pelanggan layanan ind
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Situmeang, Ilona Vicenovie Oisina. "PENGARUH AKTIVITAS INTEGRATED MARKETING COMMUNICATION DAN BRAND IMAGE TERHADAP KEPUTUSAN MENGGUNAKAN INDIHOME (SURVEY PADA PELANGGAN INDIHOME DI FACEBOOK INFO PASANG WIFI INDIHOME)." EKSPRESI DAN PERSEPSI : JURNAL ILMU KOMUNIKASI 5, no. 2 (2022): 153. http://dx.doi.org/10.33822/jep.v5i2.4279.

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Indihome dalam memasarkan produknya menggunakan berbagai aktifitas Integreted Marketing Communication, hal ini dilakukan agar mnyebarkan informasi tentang produk Indihome kepada seluruh masyarakat. Namun karena Brand Image Indihome dimasyarakat tercipta positif mendukung Indihome dalam memasarkan produknya agar dapat menciptakan daya Tarik masyarakat untuk menggunakan Indihome. Teori yang digunakan Elaborations Likehood Model. Metodologi penelitian menggunakan paradigma positivism, pendekatan kuantitatif, sifat eksplanatif dan metode survey. Populasi penelitian ini merupakan pengikut dari akun
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Ulkhaq, M. Mujiya, and Monalisa Putri Br. Barus. "Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera." Jurnal Sistem dan Manajemen Industri 1, no. 2 (2017): 61. http://dx.doi.org/10.30656/jsmi.v1i2.365.

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As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because service quality is considered as an important aspect for the success of the service provider. This study aims to assess the service quality of PT. TELKOM for IndiHome products. A preliminary study showed that there are many customers complaining about IndiHome's service quality. In addition, the tight
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Hutagalung, Juniar, Muhammad Syahril, and Sobirin Sobirin. "Implementation of K-Medoids Clustering Method for Indihome Service Package Market Segmentation." Journal of Computer Networks, Architecture and High Performance Computing 4, no. 2 (2022): 137–47. http://dx.doi.org/10.47709/cnahpc.v4i2.1458.

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IndiHome (Indonesia Digital Home) is a leading digital fibre optic service product consisting of fibre optic internet services, landline telephones, and interactive TV services. Although the coverage of Indihome products is extensive in the city of Medan, in marketing, Indihome products have not reached the planned target. Based on data from Indihome service package users that have been received, Indihome product users only numbered 6419 customers in all STOs in Medan City. At the same time, the target was planned by PT. Telkom Access Medan, namely Marketing Indihome products, must reach 5,000
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Nuryakin, Muhammad Aras, and Herry Nurdin. "PENGARUH STRATEGI PROMOSI INDIHOME TERHADAP MINAT KONSUMEN DI KOTA BIMA." MANAJEMEN DEWANTARA 5, no. 2 (2021): 142–51. http://dx.doi.org/10.26460/md.v5i2.10280.

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The rapid development of network access technology and internet-based technology makes it possible for service operators to be able to provide various services, one of which is fiber optic network services. This study aims to determine and analyze the effect of Indihome's promotional strategy on consumer interest in Bima City. This type of research is associative by using quantitative data from primary data sources. The research instrument is a Likert scale questionnaire. The population used in this study is all Indihome WIFI users in Bima City, the number of which is not known with certainty.
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Sya'i, Muhammad, Indra Gunawan, Irawan Irawan, Poningsih Poningsih, and Rafiqa Dewi. "Sistem Pakar untuk Mendeteksi Kerusakan Jaringan Internet pada Indihome di Pematangsiantar." Jurnal Ilmu Komputer dan Informatika 2, no. 1 (2022): 37–46. http://dx.doi.org/10.54082/jiki.17.

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Pendeteksian gangguan jaringan internet indihome seringkali membutuhkan waktu yang lama. Hal ini dikarenakan tidak semua pengguna jaringan internet indihome mengerti penanganan gangguan pada jaringan internet indihome. Selain itu administrator Indihome sendiri terkadang membutuhkan waktu yang tidak sedikit dalam mendeteksi gangguan pada jaringan internet. Tujuan dari penelitian ini adalah membangun sistem pakar untuk mendeteksi gangguan jaringan internet indihome. Sistem pakar ini dapat digunakan pengguna indihome untuk membantu mendeteksi gangguan pada jaringan dan dapat dijadikan sebagai asi
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Book chapters on the topic "Indihome"

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Indrawati and W. Ardhana. "The effect of social media communication on brand awareness and perceived quality of Indihome." In Digital Economy for Customer Benefit and Business Fairness. Routledge, 2020. http://dx.doi.org/10.1201/9781003036173-10.

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Hadiantini, R., R. Hurriyati, V. Gaffar, and M. A. Sultan. "Whether service differentiation can add competitive advantage to enhance consumer satisfaction: Internet services at Indihome." In Advances in Business, Management and Entrepreneurship. CRC Press, 2020. http://dx.doi.org/10.1201/9780429295348-21.

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Conference papers on the topic "Indihome"

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Salim, Dwi Fitrizal, Ratih Hurriyati, and Mokh Adib Sultan. "Relationship Marketing for B2B Indihome Consumer Loyalty." In 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020). Atlantis Press, 2021. http://dx.doi.org/10.2991/aebmr.k.210831.107.

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Suarsa, Senny H., Angga D. Anggraeni, and Ruth F. Aritonang. "IndiHome Customer Loyalty in Bandung: Service Quality and Price." In 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021). Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220701.057.

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Arifianto, Anditya, Suyanto Suyanto, Anis Sirwan, et al. "Developing an LSTM-based Classification Model of IndiHome Customer Feedbacks." In 2020 International Conference on Data Science and Its Applications (ICoDSA). IEEE, 2020. http://dx.doi.org/10.1109/icodsa50139.2020.9212863.

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Prakoso, Dio, Budi Santoso, and Rinitami Njatrijani. "Law Protection in Contract Agreement : PT. Telkom with IndiHome Cable Television Customer Service." In 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia. EAI, 2021. http://dx.doi.org/10.4108/eai.17-7-2019.2303356.

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Wiraguna, Adhitia, Prasetyo Komarodin, and Indra Budi. "Twitter Sentiment Analysis of Indonesia Internet Service Provider: A Case Study of Indihome and Firstmedia." In 2021 International Conference on Computer Science and Engineering (IC2SE). IEEE, 2021. http://dx.doi.org/10.1109/ic2se52832.2021.9791971.

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Bustommy, Abby Yazid, Dana Santoso Saroso, and Sawarni Hasibuan. "Improving the quality of IndiHome services using six sigma DMAIC method: Case in industrial area." In 11th Annual International Conference on Industrial Engineering and Operations Management. IEOM Society International, 2021. http://dx.doi.org/10.46254/an11.20210824.

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Alfando, Bima Pradana, Prisma Isro Nuvariski, Dina Fitria Murad, and Riyan Leandros. "User Experience Analysis on the My Indihome For Technician Application Using the Heuristic Evaluation Method." In 2023 8th International Conference on Business and Industrial Research (ICBIR). IEEE, 2023. http://dx.doi.org/10.1109/icbir57571.2023.10147515.

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Martha, Randy Evri, Susi Evanita, and Dina Patricia. "The Influence of Promotion Mix towards Purchasing Decision of Indihome product in Telkom Region of Padang City." In Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). Atlantis Press, 2019. http://dx.doi.org/10.2991/piceeba2-18.2019.53.

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Hernandi, Muhammad Kemal, Suryo Adhi Wibowo, and Suyanto Suyanto. "Sentiment Analysis Implementation For Detecting Negative Sentiment Towards Indihome In Twitter Using Bidirectional Long Short Term Memory." In 2021 IEEE International Conference on Industry 4.0, Artificial Intelligence, and Communications Technology (IAICT). IEEE, 2021. http://dx.doi.org/10.1109/iaict52856.2021.9532546.

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Nurrahman, Anas Haris, Siska Noviaristanti, and Anisah Firli. "Analyzing The Continuance Intention Of Fixed Broadband Using Modified Utaut2 Model (A Case Study Of Indihome In Indonesia)." In 2023 International Conference on Digital Business and Technology Management (ICONDBTM). IEEE, 2023. http://dx.doi.org/10.1109/icondbtm59210.2023.10326740.

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