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Journal articles on the topic 'Indonesian Airlines'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Permana, Prayoga, Herman W. Hoen, and Ronald L. Holzhacker. "Political Economy of ASEAN Open Skies Policy: Business Preferences, Competition and Commitment to Economic Integration." Journal of Asian Economic Integration 2, no. 1 (2020): 44–61. http://dx.doi.org/10.1177/2631684620910520.

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Despite significant growth of the domestic airline industry, Indonesia was hesitant to ratify the ASEAN Open Skies Policy (OSP) until 2016. One of the recent findings exposed the increasing concern over foreign–domestic airline competition with too little attention in exploring airline aspirations and the potential interplay between the airline preferences and the state interest. This study empirically investigates the dynamics of domestic resistance to the implementation of OSP, and to what extent the interplay of Indonesian airlines’ business preferences, ASEAN contexts and state interests h

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Panggabean, Azra, Martono Anggusti, and Ria Siregar. "Liability of Indonesian Airlines for Refunds Due to Flight Cancellations Under Consumer Protection Law." Indonesian Journal of Law and Justice 2, no. 3 (2025): 7. https://doi.org/10.47134/ijlj.v2i3.3666.

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Flight cancellations often cause losses to consumers, both materially and immaterially, and cause uncertainty about the rights and amount of compensation in accordance with the regulations. This study aims to analyze the liability of Indonesian airlines in flight cancellations based on consumer protection regulations and the suitability of the airline's internal policies with applicable regulations. The method used is normative juridical research with a literature study approach. Primary legal materials include Consumer Protection Law No. 8 of 1999, Law No. 1 of 2009 concerning Aviation, as we

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Idham, Idham, Prawira Fajarindra Belgiawan, and Christina Ari Pramono Putri. "Influence of Low-Cost Carrier Attributes towards Airline Choice Decision in Bandung-Surabaya Route." Jurnal Manajemen Teknologi 20, no. 1 (2021): 98–106. http://dx.doi.org/10.12695/jmt.2021.20.1.6.

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Abstract. The number of Indonesian domestic passengers which increased rapidly has encouraged for the airlines to expand their market share by opening routes in the local region and one of the promising region is Bandung. In early 2019, the Low-Cost Carrier has implemented paid baggage policy. The changes of airline conditions and regulations could affect consumer purchasing decisions. The airline have to redesign its strategies and conduct a strategy adjusment to identify the consumer's needs and wants these days. Based on the problem description, this research aims to identify what significa

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Sukwadi, Ronald, Angela Susanto, and Yun-Chia Liang. "Airline service quality evaluation for Indonesian low-cost carriers based on Extenics innovation theory." Archives of Transport 58, no. 2 (2021): 7–20. http://dx.doi.org/10.5604/01.3001.0014.8794.

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Nowadays, the market is getting competitive in all aspects of the survival of the company. Companies, especially in the service industry, realize that in order to win the market, they need to explore new ways of delighting customers. The airline industry has played a vital role in Indonesia's modern development and competitiveness. Fierce competition and shrinking profits have impelled the airlines to stress upon improving the quality of the services being provided to the passengers. Passengers have become very specific about their service needs and often tend to shift to others that pro-vide

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Biantara, Dheny. "ANALISIS PENGARUH BIAYA OPERASIONAL PADA PERUSAHAAN PENERBANGAN NASIONAL." INDONESIAN JOURNAL OF ACCOUNTING AND GOVERNANCE 1, no. 2 (2019): 81–107. http://dx.doi.org/10.36766/ijag.v1i2.10.

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Summarized Indonesian airline executive views on the reason for the cost problem in mayor airline and on the potential areas and measures of cost reduction in airline operation. Present an introduction survey where 3 executives from 3 Indonesian airlines were respondent. In the executive opinion the cost problem in mayor Indonesian airline is primarily due to fuel and oil pricing and money currency. Of the various function in airline maintenance was seen as least cost efficiency, whereas flight operation was seen as an area with most potential for cost reduction. Indonesian airline had made ro

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Biantara, Dheny. "ANALISIS PENGARUH BIAYA OPERASIONAL PADA PERUSAHAAN PENERBANGAN NASIONAL." Indonesian Journal of Accounting and Governance 1, no. 2 (2017): 81–107. http://dx.doi.org/10.36766/ijag.v1i2.16.

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Summarized Indonesian airline executive views on the reason for the cost problem in mayor airline andon the potential areas and measures of cost reduction in airline operation. Present an introductionsurvey where 3 executives from 3 Indonesian airlines were respondent. In the executive opinion the costproblem in mayor Indonesian airline is primarily due to fuel and oil pricing and money currency. Of thevarious function in airline maintenance was seen as least cost efficiency, whereas flight operation wasseen as an area with most potential for cost reduction. Indonesian airline had made route a

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Biantara, Dheny. "ANALISIS PENGARUH BIAYA OPERASIONAL PADA PERUSAHAAN PENERBANGAN NASIONAL." Indonesian Journal of Accounting and Governance 1, no. 2 (2017): 81–107. https://doi.org/10.36766/b8vmmt23.

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Summarized Indonesian airline executive views on the reason for the cost problem in mayor airline andon the potential areas and measures of cost reduction in airline operation. Present an introductionsurvey where 3 executives from 3 Indonesian airlines were respondent. In the executive opinion the costproblem in mayor Indonesian airline is primarily due to fuel and oil pricing and money currency. Of thevarious function in airline maintenance was seen as least cost efficiency, whereas flight operation wasseen as an area with most potential for cost reduction. Indonesian airline had made route a

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Lumban Batu, Harry Yanto, and Endang Dwi Agustini. "Analisis Empiris Tingkat Ketepatan Waktu Angkutan Udara pada Penyelenggaraan Haji [Empirical Analysis of the On Time Performance of Air Transportation for Hajj]." Warta Penelitian Perhubungan 30, no. 2 (2018): 77–84. http://dx.doi.org/10.25104/warlit.v30i2.828.

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The Ministry of Religious Affairs enacts the flight operator flying the Indonesian hajj to head to and come back from Saudi Arabia. The flight operators mandated by Ministry of Religious Affair for Hajj 2017 were Garuda Indonesia and Saudi Arabian Airlines. This study aims to find out the performance of air transportation for hajj that used Garuda Indonesia Airline and Saudi Arabian Airlines. The analysis used in this study was on time performance (OTP). The result of the analysis shows that Garuda Indonesia Airline obtained the OTP level of 98.2% and Saudi Arabian Airlines obtained the OTP le

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Nugraha, Ridha Aditya. "Perlindungan Data Pribadi dan Privasi Penumpang Maskapai Penerbangan pada Era Big Data." Mimbar Hukum - Fakultas Hukum Universitas Gadjah Mada 30, no. 2 (2018): 262. http://dx.doi.org/10.22146/jmh.30855.

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AbstractThis article examines issues surrounding airline passenger data protection in the realms of big data phenomenon. The history of privacy, including two landmark cases, shall be elaborated from the beginning to provide a comprehensive discussion. How the airlines operate through utilizing personal data, also their compliance towards the enacted law shall be analyzed. Then the sentiments towards Passenger Name Record Agreement which speaks on behalf of flight security is also being explored. Finally, the article aims to provide some recommendations towards the current drafting of the new

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Juliater, Simarmata, Suryana Yuyus, Kaltum Umi, and Marty Oesman Yevis. "Airline Customer Retention in Indonesia 2015." International Journal of Management Sciences and Business Research 5, no. 2 (2016): 41–53. https://doi.org/10.5281/zenodo.3463897.

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The increasing social class population and the need for rapid transportation have led to increased competition in the airline industry in Indonesia. Competitors in the airlines industry are changing their strategies with the new ones, such as intensive marketing, advertising and promotion, as well as law cost carriers’ strategy to get more passengers. The airline companies that can attract and retain customers in this highly competitive and increasingly saturated market stand poised to make considerable gains, and thus customer retention is an important field of study in this mature mark

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11

Mahendra, Gede Surya. "DECISION SUPPORT SYSTEM USING FUCOM-MARCOS FOR AIRLINE SELECTION IN INDONESIA." JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) 8, no. 1 (2022): 1–9. http://dx.doi.org/10.33480/jitk.v8i1.2219.

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Since deregulation in 1999, the development of the Indonesian aviation industry has continued to develop. However, many airlines still face various problems before and during flights. Problems in the plane, ranging from engine problems, technical problems, tire damage, cockpit problems to air pressure problems. Airlines customers have personal considerations and preferences when choosing an airline. The many choices and many considerations of airlines often confuse customers. To solve this problem, a decision support system (DSS) can be used to provide advice in selecting airlines based on cus

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Novianty, Rezty Fauziah, Juliater Simamarta, Dinar Dewi Kurnia, and Jermanto Setia Kurniawan. "CUSTOMER LOYALTY AND PASSENGER SATISFACTION ON LION AIR’S LOW COST CARRIER." Journal of Business Studies and Mangement Review 5, no. 1 (2021): 147–54. http://dx.doi.org/10.22437/jbsmr.v5i1.14585.

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This study aims to determine the effect of ticket price and service quality on customer loyalty through passenger satisfaction as an intervening variable on the Low Cost Carrier (LCC ) of Lion Air airlines. Low Cost Carrier airlines which have relatively cheap ticket price, but due to the economic crisis in Indonesia, these air transportation services are relatively expensive compared to the previous year, which according to the Indonesian National Air Carrier Association, the increase reached almost 40-120% for each airline, because the increase that occurred made LCC airlines, especially Lio

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Tarina, Dwi Desi Yayi, and Imam Haryanto. "Review of Competition Law on Tariffs Lower Limit Indonesian Airlines." DOKTRINA: JOURNAL OF LAW 4, no. 1 (2021): 1–15. http://dx.doi.org/10.31289/doktrina.v4i1.4124.

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The price policy is an inseparable part of business competition. The price policy is not solely related to efforts to maintain prices or even control prices at a certain level but is an effort to generate profits that are proportional to social welfare. Since the entry of business competition regulations in Indonesia, with the increase in airline business actors, the competition between them has become more profitable for consumers. With high competition and competitive prices, airlines, especially national airlines, show that the target of this airline is the middle market share. In this pape

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Ananda Gelora Sitompul, Rifqi. "Flight Cancellations: Infringement of the Carriage Agreement Between Airlines and Passengers." Prophetic Law Review 6, no. 1 (2024): 24–46. http://dx.doi.org/10.20885/plr.vol6.iss1.art2.

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Flight cancellations lead to passenger inconvenience and financial loss, as pre-purchased plane tickets are rendered null and void. The primary objective of this research is to examine whether flight cancellations by airlines, impacting passengers as consumers, constitute a breach of contract or not. This research also identified the legal responsibilities of airlines as business entities in such scenarios. Several research questions were proposed. The first issue is whether flight cancellations by airlines for passengers as consumers represent a breach of contract?; Second, we examined the le

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Ratnawati, Elfrida. "The Impacts of Government Policy on Covid-19 to Airlines Liability: A Case Study in Indonesia." Jambura Law Review 3, no. 1 (2020): 72–92. http://dx.doi.org/10.33756/jlr.v3i1.7227.

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The impact of Covid-19's impact on the air transportation sector, especially in Indonesia. This article will discuss the impact and responsibility of airlines on the policies adopted by the Indonesian government regarding the COVID-19 pandemic. This article uses a normative juridical legal approach, research based on literature or secondary material. Meanwhile, the data obtained through legal analysis and social phenomena that occur in society. The rules that must be obeyed by airlines require them to do flight restrictions and cancellations. As a consequence of the cancellation, the airline m

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Tarigan, Nerys Lourensius L., Siti Kusandhitasari Jayaningrum, and Evityasakti Jaya Kinasih. "Pengaruh Strategi Diferensiasi dan Promosi terhadap Keunggulan Bersaing Maskapai Penerbangan Garuda Indonesia." Journal of Information System, Applied, Management, Accounting and Research 8, no. 1 (2024): 151. http://dx.doi.org/10.52362/jisamar.v8i1.1363.

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Garuda Indonesia airline, the first and longest serving airline in Indonesia, cannot be separated from the Indonesian aviation industry. Garuda Indonesia is a pioneer in the Indonesian aviation business industry which faces tough competition from other airlines. Garuda Indonesia must have a plan to capture both new and existing markets in order to compete effectively. This study aims to determine and analyze the effect of differentiation and promotion strategies on the competitive advantage of Garuda Indonesia Airline. The data collection method used in this study was distributing questionnair

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Simorangkir, Deborah. "THE IMAGE OF FLIGHT ATTENDANTS FROM THE FLIGHT ATTENDANTS AND AIRLINE CONSUMERS’ POINTS OF VIEW." Emerging Markets : Business and Management Studies Journal 8, no. 1 (2021): 1–13. http://dx.doi.org/10.33555/embm.v8i1.155.

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The flight attendant profession is dominated by women, which may lead to the notion that this profession is one of the few in which women are not experiencing gender discrimination. However, research findings have shown that over time, feminization leads to a decline in status and remuneration, and thus must be understood and monitored because it may be camouflaging the continuous reality of gender inequity. This paper revisits the issue of gender stereotypes in flight attendants given new views of what makes for effective flight attendance. The work of flight attendants has been long regarded

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Joshi, Amit, and Jiwon Lee. "Comparative analysis between Garuda Indonesia and Lion Air: A study of Indonesia’s leading airlines." Business and Management Theory and Practice 2, no. 2 (2025): 3275. https://doi.org/10.54517/bmtp3275.

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<p>This paper compares Garuda Indonesia and Lion Air, two leading Indonesian airlines, focusing on their operational, financial, and strategic differences. Garuda, a state-owned full-service airline, targets business and international travelers with a focus on premium services and safety, while Lion Air, a low-cost carrier (LCC), caters to budget-conscious passengers through affordability and extensive domestic coverage. The study highlights Indonesia’s reliance on air travel due to its archipelagic geography and explores how these airlines shape market competition and passenger experien

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Oentoeng, Wahjoe, Dewi Heniarti Dini, and Puspawati Anita. "THE IMPACT OF LIBERALIZATION OF ASEAN AIR TRANSPORTATION ON INDONESIAN AIRLINES." International Journal of Research - Granthaalayah 7, no. 9 (2019): 332–41. https://doi.org/10.5281/zenodo.3483704.

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Liberalisation of air transportation practically is known as open sky policy. In the practice, the liberalisation of air transportation is divided into two group of services, i.e.: air transportation services, for passengers and goods (air service) which is categorized as hard rights and supporting services of the air transportation services (ancillary services) which is categorized as soft rights. The research in this paper focused in air transportation services for passengers and goods, consists of nine freedom of the air. The impact of the policy such as the Agreement regarding ASEAN open s

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Natalia, Bonifasia Ekta Fima, and Andarwati Andarwati. "Teachers’ beliefs in ESP teaching for airline staff: Between hopes and realities." Research and Innovation in Language Learning 4, no. 3 (2022): 191. http://dx.doi.org/10.33603/rill.v4i3.4422.

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Teachers’ beliefs in ESP have been known as the basis for teachers’ application in their ESP teaching. Teacher beliefs are significant subjects in teacher education that have been designed to help teachers develop their thought and principles. Teachers’ beliefs have a deep impact on their classroom principles. However, facts show that many of what teachers believe fail to be implemented in real teaching activities due to some reasons. This study examines teachers involved in ESP teaching for Airlines Staff at pre-service airlines schools in Indonesian setting. This study aims at (1) knowing te

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Mulyantina, Pratiwi. "The Influence of Online and Offline Strategic Marketing Communication to Purchase Intention of Singapore Airlines." CoverAge: Journal of Strategic Communication 9, no. 2 (2019): 1–10. http://dx.doi.org/10.35814/coverage.v9i2.1036.

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The purpose of this thesis is to find out which of Singapore Airline to promote Premium Economy Class, both online and offline marketing communication channels, has greater impact to increase its Product Awareness and come out with Marketing Strategies purchase decision.This study uses quantitative method by finding out the influence of online and offline Strategic Marketing Communication by Singapore Airlines Premium Economy Class in Purchase Intention followed by post-positivist paradigm and mix method. As the result, the researcher uses 100 correspondences who are Indonesian passengers livi

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Kania, Dinar Dewi, Ariesa Ulfa, and Mustika Sari. "Indonesia’s Diplomacy on Flight Safety Issues." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 7, no. 2 (2020): 118. http://dx.doi.org/10.54324/j.mtl.v7i2.421.

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This paper aims to explain the development of aviation safety in Indonesia prior to the removal of the ban on flights of Indonesian Airlines by the European Commission during the 2007-2018 period, and to examine the diplomatic steps taken by the Indonesian government concerning the removal of the ban. This article employs a qualitative approach which is a literature study. Data were obtained from various official documents and reports, as well as articles and news related to the issue of Indonesian airline's flight ban by the European Commission. The results exhibit a lengthy diplomacy process

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Pitanova, Garis Chikagraha, Ervina Ahyudanari, and Freddy Chilongola. "Analysis of Fuel Consumption and Emissions Produced by Aircraft at Indonesian Airports." Jurnal Teknologi Transportasi dan Logistik 4, no. 2 (2023): 169–74. http://dx.doi.org/10.52920/jttl.v4i2.183.

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Indonesia recorded the largest aviation market in Southeast Asia in December 2022 with 9.6 million seats available. This represents a 69% growth compared to the same period in 2019 before the pandemic, driven by an increase in domestic routes with the top 10 busiest airports in Southeast Asia. The increase in flight demand creates operational costs for airlines. Fuel when flying will also emit a lot of emissions so the airline is also obliged to pay a carbon fee (CO2) covering the environmental costs of emissions. The purpose of this study is to understand the impact of flight time on fuel con

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Gozali, Ahmad. "INDONESIA AIRLINES' COMPETITIVE STRATEGIES." Inovasi 9, no. 1 (2022): 1. http://dx.doi.org/10.32493/inovasi.v9i1.p1-8.23589.

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The more open the global economy, the increasing use of airlines, at the same time tightening competition, both domestic and international flights. Therefore, this study seeks to see and analyze the airline's marketing strategy from the perspective of flight service quality and price penetration. To test the research data, used quantitative methods with regression analysis techniques. This is to see the possible cause and effect of a variable, so that the effectiveness of the implemented strategy is known. The object of this research is Citilink airline users, using accidental sampling techniq

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Dinarjito, Agung. "A Structure-Conduct-Performance Analysis Of Commercial Air Transportation Industry In Indonesia." Jurnal Pajak dan Keuangan Negara (PKN) 4, no. 2 (2023): 504–11. http://dx.doi.org/10.31092/jpkn.v4i2.2029.

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To project the performance of an industry and a company, the market structure is one of the things that needs to be looked at. In addition, company behavior in the form of various strategies to increase customers also needs to be analyzed. Past performance will also be used to project industry and company performance. This research is descriptive research that aims to analyze the structure, behavior, and performance of the air transportation industry in Indonesia. The data used is secondary data and is limited to national airlines and the data used is also for domestic flight services in 2016-

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Juniawan, Singgih, Uti Roysen, Fachrul Alam, Zafitri Zainuddin, Daruki Daruki, and Hermawan Taher. "Optimization of Flight Routes Employing the Simulated Annealing Method in the Context of the Indonesian National Airline Industry." IJIEM - Indonesian Journal of Industrial Engineering and Management 5, no. 3 (2025): 691. https://doi.org/10.22441/ijiem.v5i3.21748.

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This research was conducted in the context of significant air traffic growth in Indonesia, where the increasing number of passengers each year presents an opportunity for airlines to expand their route networks and reach more markets. To seize this opportunity, a national airline based in Jakarta conducted internal research to open new flight routes connecting several important cities in Indonesia, namely Jakarta, Kupang, Pangkal Pinang, Pekanbaru, Makassar, and Banjarmasin.This research aims to obtain an optimal flight route that can enhance the effectiveness and efficiency of the planned air

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Praja, Arief Kusuma Among, Rian Adi Septiawan, Tantri Yanuar Rahmat Syah, et al. "Sustainable Development Strategy of Low-Cost Airlines: Empirical Evidence for Indonesia Based on Analysis of Passenger Loyalty." Sustainability 15, no. 3 (2023): 2093. http://dx.doi.org/10.3390/su15032093.

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The rapid progress in the competitive business environment has increased customer expectations and demands, thus leading to a situation where many companies are competing fiercely, especially low-cost airline companies or low-cost carriers (LCCs). The company carries out a strategy of providing satisfaction for its passengers to generate great loyalty. The purpose of this study is to find out what factors can affect passenger loyalty, such as service quality (SQ), price (P), customer satisfaction (S), and perceived value (PV) on LCC airlines in Indonesia. This study used quantitative methods t

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Setiawan, Indra, Suharto Abdul Majid, and Yuliantini Yuliantini. "AIRPORT FACTOR IN FLIGHT DELAYS IN INDONESIA." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 2, no. 3 (2017): 365. http://dx.doi.org/10.25292/j.mtl.v2i3.115.

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Airport is a vital subsystem in the air transport system which has an important and strategic role in smoothening air traffic, so that an airport must be designed to be always ready in all situations and conditions to serve airline flights securely, orderly, smoothly, and quickly. The frequent delay faced by Indonesian domestic scheduled airlines is not fully caused by internal factor of the companies. Instead, it can be caused by the airport factor. The problems faced by airports in Indonesia which have impacts on the performance of flight punctuality among other things are capacity, slot tim

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Daulay, Raihanah, Roswita Hafni, Satria Mirsya Affandy Nasution, Jufrizen, and Muhammad Irfan Nasution. "Determinants affecting trust, satisfaction, and loyalty: A case study of low-cost airlines in Indonesia." Innovative Marketing 20, no. 1 (2024): 101–12. http://dx.doi.org/10.21511/im.20(1).2024.09.

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A low-cost carrier is an airline that offers lower rates but at a lesser cost, sacrificing some convenience. This study aims to determine the effect of service quality and brand image on trust, satisfaction, and passenger loyalty to low-cost airlines in Indonesia. Primary data were collected through Google Forms and submitted via WhatsApp with the criteria of having previously used the services of Indonesian low-cost airlines. Of the 300 respondents who received the questionnaire, only 242 filled it out accurately. The data were analyzed with the help of the SmartPLS program and structural equ

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Adjie, Hanna Khairunnisa, and Diana Mutiara Bahari. "Examining Indonesian Government Strategies in the Aviation Sector Post Covid-19 Pandemic." Journal of Contemporary Governance and Public Policy 2, no. 2 (2021): 79–91. http://dx.doi.org/10.46507/jcgpp.v2i2.45.

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Aviation is an inseparable part of transportation in any country. The aviation sector is one of the sectors most affected by the Covid-19 pandemic. Indirectly, the spread of the Covid-19 virus can occur in airlines, which are the fast transportation options for passengers. Indonesia has taken a policy to stop its aviation sector from reducing the spread of the Covid-19 virus and prioritize the health of its citizens. The drastically reduced flight frequency without clarity of time impacts many losses to the aviation industry. The Indonesian government plans a gradual recovery effort in the avi

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Latipulhayat, Atip, and Agil Ariananto. "Legality of the European Union flight ban towards Indonesian airlines." International Journal of Public Law and Policy 2, no. 2 (2012): 149. http://dx.doi.org/10.1504/ijplap.2012.046071.

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Tarmidi, Didi, and Irawan Wijaya. "The effect of price and service quality on the interest in repurchasing: citylink airlines in indonesia." Enrichment : Journal of Management 13, no. 1 (2023): 480–86. http://dx.doi.org/10.35335/enrichment.v13i1.1298.

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The development of business in the Indonesian air transportation sector is an opportunity and challenge for airlines to meet aviation needs. Citilink as one of the airlines that experiences problems related to meeting aircraft occupancy due to the competition map of airlines in Indonesia is quite numerous by offering various services to get customer satisfaction so that repurchases occur, Citilink's challenge in maintaining prices and service quality so that repurchase interest can continue to increase is important. The research method used in this study is a quantitative method with a descrip

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Ardini, Luh, La Mani, Muhamad Aras, Cessy Bellafania, and Rafa Putra Adlianto. "roles of service quality, perceived price and satisfaction to passenger’s loyalty." Linguistics and Culture Review 6 (January 17, 2022): 615–30. http://dx.doi.org/10.21744/lingcure.v6ns1.2121.

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This study aimed to examine the commercial aviation industry, whether the level of service quality, perceived price and passenger satisfaction have the potential to have a high effect and how these three variables produce passenger loyalty. This study presents a brief review of the current competitive situation that is faced by commercial airlines, findings of previous research on service quality, price and passenger satisfaction. This study also determine strategic steps that can be taken by the Indonesian National Airline, especially in facing business competition, retaining customers and ex

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Juniawan, Singgih, Uti Roysen, Zafitri Zainuddin, Daruki Daruki, and Fachrul Alam. "The Effects of Routine Maintenance and Engineer Competence on Aircraft Readiness in an Indonesian Flight Operator." IJIEM - Indonesian Journal of Industrial Engineering and Management 6, no. 1 (2025): 25. https://doi.org/10.22441/ijiem.v6i1.24748.

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Airlines in Indonesia play a crucial role in air transportation activities, connecting communities across different regions. This research aims to identify one of the root causes of flight delays in an Indonesian airline by examining the influence of routine maintenance and engineer competence on aircraft readiness. The theory utilized in this research is Multivariate Statistics, notably the Structural Equation Model - Partial Least Squares (SEM-PLS ) method, employed using questionnaire survey data and internal company data, specifically the annual flight delay data. The research findings sho

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Atwal, Sitti Balqis, and Andityo Pujo Laksana. "PENGARUH KUALITAS PELAYANAN CHECK-IN COUNTER MASKAPAI GARUDA INDONESIA TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA SULTAN BABULLAH TERNATE." Growth 20, no. 1 (2022): 124. http://dx.doi.org/10.36841/growth-journal.v20i1.1904.

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The Indonesian airline that carries the idea of a full service airline is Garuda Indonesia (a full service airline). One of the services that passengers experience for the first time when using Garuda Indonesia Airlines services before departure is the check-in (preflight) process. The check-in counter is a self-reporting process regarding the departure of passengers to make a trip. If the check-in counter service is good, passengers will feel satisfied and will not cause accumulation. However, there are still many obstacles experienced by passengers during the check-in process at the depart

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Nurcahyo, Yanuar Bangun, Ghais Rizky Ramadhan, Apip Supriadi, Gusti Tia Ardiani, and Dwi Hastuti LK. "Pendekatan Non Parametik: Apakah Industri Penerbangan Indonesia Sudah Efisien?" WELFARE Jurnal Ilmu Ekonomi 4, no. 1 (2023): 42–53. http://dx.doi.org/10.37058/wlfr.v4i1.7048.

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The aviation industry is one of the industries engaged in the service sector, as well as air transportation which has a high level of effectiveness in time compared to several other types of transportation. The development of the Indonesian aviation industry has increased quite rapidly, and this can be seen from the birth of several airlines. However, the operational activities of these airlines are highly dependent on the availability of adequate resources. On the other hand, the availability of resources is decreasing every time. So that, to achieve good operational activities and no less im

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Wahjoe, Oentoeng, Dini Dewi Heniarti, and Anita Puspawati. "THE IMPACT OF LIBERALIZATION OF ASEAN AIR TRANSPORTATION ON INDONESIAN AIRLINES." International Journal of Research -GRANTHAALAYAH 7, no. 9 (2019): 332–41. http://dx.doi.org/10.29121/granthaalayah.v7.i9.2019.616.

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Liberalisation of air transportation practically is known as open sky policy. In the practice, the liberalisation of air transportation is divided into two group of services, i.e.: air transportation services, for passengers and goods (air service) which is categorized as hard rights and supporting services of the air transportation services (ancillary services) which is categorized as soft rights. The research in this paper focused in air transportation services for passengers and goods, consists of nine freedom of the air. The impact of the policy such as the Agreement regarding ASEAN open s

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Rachbini, Widarto, Diana Anggraeni, Ahmad Badari Burhan, Harimurti Wulandjani, and Emi Rahmawati. "Effects of e-CRM: Experience-Based Marketing, Digital Communications on Garuda Indonesia Airlines, Brand Trust, and Repurchase Intention." Jurnal Komunikasi: Malaysian Journal of Communication 40, no. 1 (2024): 138–55. http://dx.doi.org/10.17576/jkmjc-2024-4001-08.

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The research studied the effects of electronic customer relationship management (e-CRM), digital communications, and experience-based marketing on brand trust and repurchase intention in Garuda Indonesia Airlines, the National Flag Carrier of Indonesia. The primary data was collected through an online questionnaire distributed from March 2022 to July 2022. Purposive sampling was used to select passengers who had previously used the services of Garuda Indonesia Airlines. Out of the distributed online questionnaires, 270 respondents met the sampling criteria and responded to the questionnaire. S

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Fahriza, Basri, Adibah Shuib, and Wan Mazlina Wan Mohamed. "Procurement Issues in Indonesian Maintenance, Repair, and Overhaul (MRO)." 14th GCBSS Proceeding 2022 14, no. 2 (2022): 1. http://dx.doi.org/10.35609/gcbssproceeding.2022.2(41).

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Aviation Industry has grown tremendously in Indonesia over the last two-decade. Deregulation in early 2000 resulted in spectacular growth in the number of aircraft and passengers (Fahriza & Willey, 2018). This phenomenon caused Indonesia to become the most prominent airline market in Southeast Asia. Figure 1.1 shows in 2018, there are 1559 aircraft were registered in Indonesia, and the number slightly changed during the pandemic to 1497 aircraft remain registered. This industry has just recovered, and Indonesian Airlines will continue receiving orders for new aircraft, increasing the numer

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Khusnul Novianingsih. "A Heuristic Method to Improve the Robustness of Flight Schedules: Estimating Optimal Slack and Re-Timing Flights." Communications on Applied Nonlinear Analysis 32, no. 7s (2025): 472–84. https://doi.org/10.52783/cana.v32.3458.

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An investigation was conducted concerning the problem of flight delays to propose a solution to enhance the robustness of airline flight schedules. The robustness of flight schedules depended on the ability to reduce the effects of flight delays on daily operations. The approach to achieve this objective was optimizing flight schedules by allocating the optimal amount of slack to scheduled connections. Identifying appropriate slack between two successive flights involved modeling primary delay distributions at departure airports, considering both time intervals and delay lengths. A threshold a

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Rahmawati Dewi, Stepani, Muhammad Fikri Aulia, Moh Sigit Gunawan, and Irma Maulida. "Liability of Airlines That Unilaterally Cancel Flights in Indonesia." Jurnal Legisci 2, no. 5 (2025): 350–69. https://doi.org/10.62885/jurnallegisci.v2i5.680.

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Background, Aviation is one of the significant forms of business deregulation in Indonesia. The existence of aircraft makes it easy for passengers to move between regions quickly and efficiently for various purposes. The commercial air transportation sector is growing rapidly, as seen by the increasing number of airlines providing flight services and the rising public interest in using these services. However, in reality, many consumer rights have not been fully fulfilled by airlines, especially in the case of flight delays. For this reason, strict legal regulations are needed to regulate airl

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Fatmawati and Saktia Aprianto Putra. "Multi-Track Diplomacy of Indonesian to Promoting Tourism in the United States during Covid-19 Pandemic." Indonesian Journal of Contemporary Multidisciplinary Research 2, no. 2 (2023): 83–94. http://dx.doi.org/10.55927/modern.v2i2.3453.

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The emergence of Covid-19 pandemic at the end of the year 2019 has made Indonesia’s tourism sector one of the most affected. The most important impact is decrease in number of tourist arrivals from the United States, which is one of Indonesia’s tourism partners. The paper aims to describe multi-track diplomacy of Indonesian to promoting tourism in the United States during Covid-19 Pandemic. Descriptive analysis with qualitative research and secondary data applied in this research. Through multi track diplomacy, promotion of Indonesian tourism in.1the United States during Covid-19 pandemic invo

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Herawati, Herawati. "IMPLEMENTASI PERATURAN ANGKUTAN UDARA KEBERANGKATAN DAN KEPULANGAN JAMAAH HAJI INDONESIA." Multazam : Jurnal Manajemen Haji dan Umrah 2, no. 2 (2022): 208. http://dx.doi.org/10.32332/multazam.v2i2.5966.

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This study focuses on two issues, namely government policies regarding air travel for Indonesian pilgrims and the implementation of air travel services for pilgrims. Researchers used qualitative methods and descriptive analysis techniques in their research. The results of the study show that the government has implemented all regulations related to air transportation services for Indonesian pilgrims, both for departure and return services, although there are still some obstacles that are actually beyond the government's control. FDI Regulation No. 25 of 2015 also discusses the possibility of p

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Nugroho, Roffianto Adi, and Ni Wayan Sri Suprapti. "The Role of Customer Engagement in Mediating the Influence of Brand Experience and Customer Satisfaction on the Customer Loyalty of Full-Service Airline in Indonesia." Journal of Business and Management Review 3, no. 2 (2022): 138–57. http://dx.doi.org/10.47153/jbmr32.3132022.

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The Corona Virus Disease-19 (COVID-19) pandemic, which is currently engulfing the entire world, has significantly reduced the number of air travel passengers worldwide. However, the decline in air travel passengers on domestic routes in Indonesia occurred in 2019, one year before the COVID-19 pandemic hit the aviation industry worldwide. The decline in passengers in 2019 can be taken as a signal of weakening demand in the aviation industry in Indonesia. This research was conducted on 233 respondents from the airline "X" as one of the full-service in Indonesia, which has also been affected by t

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Sari, Diana Puspita, Dyah Ika Rinawati, and Midiawati. "Airline Service Quality Analysis Using Integration of Fuzzy Servqual, PGCV Index, and TRIZ Methods in Indonesian Full-Service Carrier Airlines." International Journal on Advanced Science, Engineering and Information Technology 8, no. 3 (2018): 918. http://dx.doi.org/10.18517/ijaseit.8.3.3889.

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Mustika, Gea, and Intan Nur Apriliani. "Analisis Rasio Likuiditas Terhadap Kinerja Keuangan PT Garuda Indonesia Pada Masa Pandemi (2020)." Eco-Iqtishodi : Jurnal Ilmiah Ekonomi dan Keuangan Syariah 3, no. 2 (2022): 95–104. http://dx.doi.org/10.32670/ecoiqtishodi.v3i2.1052.

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PT Garuda Indonesia is one of the first Indonesian airlines that is leading in the world of air transportation services. During the pandemic, especially 2020, the company was threatened with bankruptcy. This study focuses on the analysis of the liquidity ratio on the financial performance of PT Garuda Indonesia during the pandemic in 2020. The purpose of this study is to determine the financial performance of PT Garuda Indonesia in terms of its liquidity ratio and to determine the company's strategy in overcoming financial problems. The research method and the type of data used by the author i

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Franciscus, Freddy. "Review Facility Development of Aircraft Tire Retreading in Indonesia." Jurnal Teknologi Kedirgantaraan 5, no. 2 (2020): 4. http://dx.doi.org/10.35894/jtk.v5i2.10.

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Aircraft tire retread is the process of retreading or reconditioning aircraft tires after being used several times for take off and landing. Retreading an aircraft tire can be done many times, which is between 3-5 times depending on the level of wear of the tire layer. Data from INACA ‘Indonesia AviationOutlook 2017’ shows that the number of jet aircraft owned by Indonesian airlines for Wide Body is 23 aircraft and Narrow Body is 338 aircraft. Where the number of aircraft tyre in the Nose Landing Gear / NLG and Main Landing Gear / MLG Wide Body aircraft are 55 EA and 216 EA respectively, while

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Rustam, Ismah. "Tantangan ALKI dalam Mewujudkan Cita‐cita Indonesia sebagai Poros Maritim Dunia." Indonesian Perspective 1, no. 1 (2016): 1–21. http://dx.doi.org/10.14710/ip.v1i1.10426.

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Making Indonesia the worldʹs maritime axis is the vision promoted by Joko Widodo(Jokowi) to the next five years of his tenure after his victory in the presidential election 2014. Thisgoal is in line with the struggle of Sukarno, who wanted Indonesia to become a strong andindependent maritime country at the time. His desire was rooted from the awareness of Indonesia’sstrategic position as well as maritime potentials that the country have. The main objective ofJokowi’s idea is to boost Indonesiaʹs economic growth and equitable development which is focusedon the marine sector. The development of

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Akbar, Ibrahim, and Utomo Sarjono Putro. "SAF Implementation in 2027: A Case Study of Indonesia." European Journal of Business and Management Research 9, no. 5 (2024): 1–15. http://dx.doi.org/10.24018/ejbmr.2024.9.5.2408.

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Indonesia has a vision to reach net zero emissions in 2060. To reach the target set, the Indonesian government generates Enhance National Determined Contribution (ENDC). One of the activities on ENDC that is set to reduce emissions is using biofuel. Biofuel in the aviation industry is widely known as Sustainable Aviation Fuel (SAF). Indonesia already conducts test flights using SAF produced by SOE, PT Pertamina (group), to showcase Indonesia’s capabilities in producing SAF. The next step after conducting the test flight is preparing the implementation plan. Led by the Ministry of Maritime and

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Rahman, Ira, Husni Hasan, Francis Tantri, and Indra Setiawan. "KEBIJAKAN PENETAPAN RUTE PENERBANGAN PADA ERA ASEAN OPEN SKY." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 4, no. 3 (2018): 313. http://dx.doi.org/10.54324/j.mtl.v4i3.152.

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The objective of this research is to analyze the evaluation of flight route policies, through program effectiveness, program adequacy, program distribution program that is enjoyed by all the aviation stakeholder and responsiveness and to recommend design improvement (roadmap) on flight route policies in accordance to the ASEAN Open Sky policy for the national carriers to be competitive. Research methods used are qualitative description with USG (Urgency, Seriousness, Growth) approach or Issue Priority Matrix, investigation result on the flight path policies evaluation. The research used purpos

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