Books on the topic 'Industrial marketing. Relationship marketing. Customer loyalty'

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1

Customer share marketing: How the world's great marketers unlock profits from customer loyalty. Upper Saddle River, N.J: Financial Times Prentice Hall, 2002.

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2

Burke, Jack. Relationship aspect marketing: Building customer loyalty in the Internet Age. Los Angeles, Calif: Silver Lake Pub., 2001.

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3

Muther, Andreas. Customer Relationship Management: Electronic Customer Care in the New Economy. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002.

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4

Joe, Wheeler, ed. Managing the customer experience: Turning customers into advocates. London: Financial Times Prentice Hall, 2002.

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5

Riaz, N. Customer loyalty and relationship marketing in U.K. grocery retailing: An empirical investigation. Manchester: UMIST, 1997.

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6

Schüller, Anne M. Total-loyalty-Marketing: Mit begeisterten Kunden und loyalen Mitarbeitern zum Unternehmenserfolg. 5th ed. Wiesbaden: Gabler, 2009.

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7

A, Pajunen Joan, ed. The butterfly customer: Capturing the loyalty of today's elusive consumer. Toronto ; New York: Wiley, 2000.

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8

Poland) Ogólnopolska Konferencja Naukowa pt. "Klient = Nasz Pan?" (2010 Goniądz. Klient = nasz pan? Białystok: Wydawnictwo Uniwersytetu w Białymstoku, 2012.

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9

Peck, Mark A. Integrated account management: How business-to-business marketers maximize customer loyalty and profitability. New York: AMACOM, 1997.

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10

Nussbaum, Walter. Secrets from the Street: Industrial & commercial business-to-business sales. Sarasota, FL: Just In Time Press, 2010.

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11

Brand advocates: Turning enthusiastic customers into a powerful marketing force. Hoboken, N.J: Wiley, 2012.

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12

Engage: The trainer's guide to learning styles. San Francisco, CA: Pfeiffer, 2012.

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13

Customer Loyalty and Supply Chain Management: Business-To-Business Customer Loyalty Analysis. Taylor & Francis Group, 2017.

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14

The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship. McGraw-Hill Companies, 2000.

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15

Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action Series). Kogan Page Business Books, 2000.

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16

O'Dell, Susan M., and Joan A. Pajunen. The Butterfly Customer: Capturing the Loyalty of Today's Elusive Customer. John Wiley & Sons, 1997.

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17

Hague, Nick. B2B customer experience: A practical guide to delivering exceptional CX. 2018.

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18

Bell, Chip R., and Bilijack R. Bell. Magnetic Service: Secrets for Creating Passionately Devoted Customers. 2nd ed. Berrett-Koehler Publishers, 2006.

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19

(Editor), David Bejou, and Gopalkrishnan R. Iyer (Editor), eds. Capturing Customer Equity: Moving from Products to Customers. Best Business Books, 2006.

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20

Creative Business: The Making of Addictive Stories. Financial Times Management, 2003.

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21

151 Quick Ideas to Get New Customers (151 Quick Ideas). Career Press, 2005.

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22

Kinni, Theodore, and Howard Stevens. Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional. Platinum Press Inc., 2006.

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23

Customer Equity: Building and Managing Relationships As Valuable Assets. Harvard Business School Press, 2001.

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24

Customer Relationship Management in der Praxis: Erfolgreiche Wege zu kundenzentrierten Lösungen. Berlin, Heidelberg: Springer Berlin Heidelberg, 2000.

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25

Achieve Sales Excellence. Cincinnati: F+W Media, Inc., 2009.

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26

(Editor), David Bejou, Timothy L. Keiningham (Editor), and Lerzan Aksoy (Editor), eds. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits. Best Business Books, 2006.

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27

Keiningham, Timothy L., Lerzan Aksoy, and David Bejou. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits. Taylor & Francis Group, 2016.

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28

Fuggetta, Rob. Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force. Wiley & Sons, Incorporated, John, 2012.

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29

Fuggetta, Rob. Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force. Wiley & Sons, Incorporated, John, 2012.

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30

Fuggetta, Rob. Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force. Wiley & Sons, Incorporated, John, 2012.

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31

The Customer Centric Enterprise: Advances in Mass Customization and Personalization. Springer, 2003.

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32

1947-, Tseng Mitchell M., and Piller Frank T. 1969-, eds. The customer centric enterprise: Advances in mass customization and personalizaton. Berlin: Springer, 2003.

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33

O'Brien, Jonathan. Supplier Relationship Management: Unlocking the Hidden Value in Your Supply Base. Kogan Page, 2018.

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34

O'Brien, Jonathan. Supplier Relationship Management: Unlocking the Hidden Value in Your Supply Base. Kogan Page, Limited, 2014.

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35

O'Neill-Blackwell, Jeanine. Engage: The Trainer's Guide to Learning Styles. Center for Creative Leadership, 2012.

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36

O'Neill-Blackwell, Jeanine. Engage: The Trainer's Guide to Learning Styles. Center for Creative Leadership, 2012.

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37

O'Neill-Blackwell, Jeanine. Engage: The Trainer's Guide to Learning Styles. Center for Creative Leadership, 2012.

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