Relevant bibliographies by topics / Industry chain service provider

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Industry chain service provider'

Author: Grafiati
Published: 4 June 2021
Last updated: 11 February 2022

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Journal articles on the topic "Industry chain service provider"

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Komulainen, Hanna, Saila Saraniemi, Pauliina Ulkuniemi, and Marianne Ylilehto. "End-customer value restructuring the financial service supply chain." Marketing Intelligence & Planning 36, no. 6 (September 3, 2018): 709–20. http://dx.doi.org/10.1108/mip-11-2017-0320.

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Purpose The purpose of this paper is to examine how the customer value experience conveys the restructuring of the service network in the banking industry. The banking sector has often been one of the early adopters of IT in terms of connecting their services and customers. While developing digital services, however, banks are also concerned that they are losing contact with their customers. At the same time, fast developing technologies enable new companies to enter the industry to offer their services. As a result, the service supply chains in the banking industry appear to be restructured. Design/methodology/approach The empirical data were collected by using a qualitative method of focus groups and interviews with end-users of banking services. Findings According to findings, customers value a holistic approach to the services, and such a holistic value cannot necessarily be provided by a single banking service provider because the ecosystem around such services is becoming more complex. Practical implications Service supply chains need to be restructured based on the end-customer value experience. Originality/value This study contributes to value research and especially to the discussion in service experiences by addressing some of the disruptions happening at the industry level. The paper shows that the focus should be on customer value because banks should understand that their services are not enough for the customers—they are only seen as banks, not as providers of the holistic value that is required from the customer’s point of view.
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SALMAN AHMED, DR. MUHAMMAD ASIM, and SALMAN MANZOOR. "FACTORS AFFECTING THE SELECTION OF THIRD-PARTY LOGISTICS SERVICE PROVIDERS IN THE EDIBLE OIL INDUSTRY OF KARACHI." CenRaPS Journal of Social Sciences 2, no. 1 (February 15, 2020): 122–33. http://dx.doi.org/10.46291/cenraps.v2i1.14.

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Purpose: Logistics plays an important role in integrating the supply chain of industries. But given the volatility and dynamic nature of supply chain management as a field, the factors that need to be considered when choosing a 3PL can vary based on geographic location, type of industry, nature of the product and so on. Therefore, this study aims to identify which factors impact 3PL Service Provider selection the most in the edible oil industry specifically based in Karachi. Design: The study describes and the theory of core competencies and how these competencies are used in the selection process of 3PL Service Providers. A survey was carried out through questionnaires to determine which competencies are best suited to choosing a 3PL Service Provider in the edible oil industry. Findings: The findings showed the Selection of 3PL Provider was most significantly impacted by two of the five variables Cost of Service and Operational Performance. Financial Performance showed a weak relationship while the last two variables were proven to have little or no relationship with the independent variable. Originality and Value: The study will help the supply chain professionals of the edible oil companies focus on certain factors while outsourcing their work most importantly selecting a 3PL service provider.
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Fulconis, François, Didier Bédé, Laurence Saglietto, Joice de Almeira Goes, Gilles Paché, and Raymundo Forradelas. "The entry of logistics service provider (LSP) into the wine industry supply chain." BIO Web of Conferences 3 (2014): 03001. http://dx.doi.org/10.1051/bioconf/20140303001.

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Votteler, Roman, Johan Hough, and Chanel Venter. "An analysis of the solar service provider industry in the Western Cape, South Africa." Journal of Energy in Southern Africa 25, no. 2 (June 23, 2014): 70–80. http://dx.doi.org/10.17159/2413-3051/2014/v25i2a2672.

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Scientists agree that rising electricity usage of the rapidly growing human race to improve its standard of living is negatively affecting the environment. To create a sustainable environment for future generations, renewable and environmentally friendly resources have to be exchanged for the present finite resources. In South Africa, coal plants are responsible for more than 90% of electricity production. This means that action has to be taken now to start a process of change to sustainable electricity resources.This paper focuses on the South African solar industry. Due to the high sun radiation levels, solar technology is one of the renewable energy sources with the greatest potential. The industry is in its infancy, characterised by accelerated growth expectancy and fuelled by factors such as government subsidies, the fluctuations of fossil fuel prices and the increasing focus on economical long-term sustainability. The expected growth necessitates a focus on the market positioning of solar service providers in the Western Cape, with the aim of taking full advantage of the opportunities associated with this industry.The main objective is to determine the current structure of the solar service provider value chain and subsequently areas of improvement to increase growth, stakeholder satisfaction and sustainability. A literature review was conducted to address the research objective, relevant approaches and the broader electricity industry. Porter’s Value Chain approach was used as a foundation for the adaptation to the solar service provider value chain. Porter’s Five Forces model was also used as a secondary approach, which analysed the competitive environment of the solar service provider industry in the Western Cape. The methodology entailed a qualitative research approach in the form of semi-structured interviews. All respondents were general managers or owners of a solar service provider, who were interviewed face to face. The research focused on the entire population of solar service providers in the Western Cape. Seventy-seven different service providers were targeted, of which 18 were interviewed. The interviews were transcribed and analysed using content and frequency analysis. To guarantee reliability, a pilot study was conducted to ensure that the respondents understood the questionnaire. The findings show that customer service is the foremost value driver for solar service providers. This entails the actual installation of the product as well as the people skills of the installation team. As most customers only have to be served once due to the long life span of the products, marketing also plays an obvious role in attracting new customers. The most important outcome of this paper is the determination and a better understanding of the solar service provider value chain in South Africa. The recommendations, especially with regard to marketing and service elements, could improve the performance of solar service providers. The consequence could be an increase in stakeholder satisfaction and an enhanced usage of solar energy in South Africa. Future research should focus on customers to reveal preferences and opportunities for marketing approaches.
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Negruţiu, Cristian, Alexandra Onea, and Ruxandra Bădescu. "Innovation trends in Romanian logistics providers industry." Proceedings of the International Conference on Business Excellence 14, no. 1 (July 1, 2020): 807–18. http://dx.doi.org/10.2478/picbe-2020-0077.

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AbstractThe purpose of this paper is to provide an overview of the innovation efforts employed by Romanian logistics service providers. Innovation in the service sectors, namely in logistics and supply chain, has gained increased interest from scholars in the last years. The implications in the business environment are to be noticed, since logistics and supply chain are the backbone of any business in the world. In this sense, the performance of the supply chain can make the difference between failure or success for many companies. A tendency that has become prominent in the last years is the outsourcing of a part or the entire supply chain to professional logistics providers. Romania makes no exception to this trend, although is relatively new and has been consolidated in the last few years with the emergence of major international players. However, in order to be performant, the logistics providers need to be innovative on a constant and consistent basis. This characteristic is emphasized by the relevant literature as a prerequisite for delivering a superior service to the customers. The aim of this paper is to complement the current research on this matter and determine the relationship between innovative efforts of the global/regional logistics services providers present on the Romanian market.In order to understand this preoccupation, there have been reviewed the innovation and/or sustainability reports of 12 logistics services providers. The results identified common trends on innovation, but also few major differences. The present study is a first step in a larger research on innovation in Romania and it will be continued through several sectorial reviews.
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Tiwong, Sunida, Erwin Rauch, Zuzana Šoltysová, and Sakgasem Ramingwong. "Industry 4.0 for Managing Logistic Service Providers Lifecycle." MATEC Web of Conferences 301 (2019): 00014. http://dx.doi.org/10.1051/matecconf/201930100014.

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Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.
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Bahl, Sanjay, and O. P. Wali. "Perceived significance of information security governance to predict the information security service quality in software service industry." Information Management & Computer Security 22, no. 1 (March 4, 2014): 2–23. http://dx.doi.org/10.1108/imcs-01-2013-0002.

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Purpose – Information security is a growing concern in society, across businesses and government. As the offshore IT services market continues to grow providing numerous benefits, there are also perceived risks with respect to the quality of information security delivered in the supply chain. This paper aims to examine, as a case, the perceptions of Indian software services provider (service provider) employees with respect to information security governance and its impact on information security service quality that is delivered to customers. Design/methodology/approach – The paper provides a framework built upon the existing dimensions and instruments for total quality management and service quality, suitably modified to reflect the context of information security. SmartPLS, a structural equation modelling technique, has been used to analyse field survey data collected from across various Indian cities and companies. Findings – Significant finding is that information security governance in an IT outsourcing company providing software services has a highly significant impact on the information security service quality, which can be predicted. The paper also establishes that there is a positive relationship collectively between elements of information security governance and information security service quality. Research limitations/implications – Since data used in this study were taken solely from the responses of employees of outsourced service companies in India, it does not show if this translates into service improvements as perceived by the customer. Practical implications – Information security governance should be made an integral part of corporate governance and is an effective strategic technique, if software outsourcing business enterprises want to achieve a competitive edge, provide client satisfaction and create trust. Originality/value – The paper presents empirical data validation of the connection between information security governance and quality of service.
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Zhang, Wei, and Yan Xu. "Implementation of Agile Supply Chain Information Integration System in Manufacturing Industry Based on Service-Oriented Architecture and Web Service." Advanced Materials Research 219-220 (March 2011): 1145–48. http://dx.doi.org/10.4028/www.scientific.net/amr.219-220.1145.

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Construction of agile supply chain enables enterprises to share their process, application and data in different regions, different computing environments and different applied systems. We studied data flow between enterprises in steel manufacturing industry supply chain and made analysis of supply chain nodes, data transfer and interactive process then put forward key services that need to be provided between different nodes, identified service agents and established inter-service interaction model .Finally, we implement the agile supply chain information integration system in manufacturing industry based on service-oriented architecture and web service ,which provides interfaces of the standard data structures and communication methods between manufacturers and external systems. Test data demonstrate that this solution makes the information exchange between systems of enterprises easier, flexible and extensible.
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Pratyush Ranjan and Peeyush Ranjan. "Service-Profit Chain Analysis in Healthcare Services." Journal of Multidisciplinary Research in Healthcare 4, no. 2 (April 2, 2018): 95–100. http://dx.doi.org/10.15415/jmrh.2018.42008.

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Focus on service-profit chain by organizations in the service sector has been found to be of crucial importance. Companies in varied sectors like banking, airlines, restaurants and healthcare have become industry leaders by focusing on aspects of service-profit chain. This paper presents an analysis of service-profit chain in the healthcare sector. Taking two examples of hospitals from India and one from abroad this paper brings out the importance of focusing on the service-profit chain in this sector. An analysis of the practices in these hospitals, with a major focus on Aravind Eye Hospital, will give a perspective of how these hospitals have focused on the service-profit chain and made them efficient and effective and have enhanced their customers’ satisfaction. Service-profit chain analysis can help healthcare organizations to be customer focused. It can motivate organizations to develop attractive value propositions for customers. It can also provide a warning to organizations that are neglecting the interests of employees. Overall, the service-profit chain provides a useful framework for healthcare organizations in developing their strategy as well as implementing day-to-day operations.
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Ansari, Mohammad Sultan Ahmad, Jamal Ahmad Farooquie, and Said Gattoufi. "Assessing the Impact of Service Quality on Customers and Operators: Empirical Study." International Journal of Business and Management 11, no. 9 (August 7, 2016): 207. http://dx.doi.org/10.5539/ijbm.v11n9p207.

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The aim of this paper is to evaluate the impact of Service Quality on Customer Satisfaction, Customer Loyalty and Operational Performance of telecom service industry in Sultanate of Oman. It also investigate how technology adds value to service delivery system and improvement of Service Quality. The empirical data were collected by administering 1,450 questionnaires and out of which 888 completed and usable responses were retrieved. The study is first of kind that evaluated well-established chain of service i.e. services provided by Original Equipment Manufacturers to Telecom Service Providers and further service provided by the Telecom Service Providers to the End Users. The feedback was taken on forward and backward chain to evaluate comprehensive service chain, instead of evaluating an individual chain i.e. Service provided by Original Equipment Manufacturers to Telecom Service Providers or vice versa or from Telecom Service Providers to the End Users. Questionnaires feedback was taken from comprehensive chain of services, i.e. forward and backward chain feedback was considered. Research findings suggest that technological support would improve service delivery system and service organizations shall put special emphasize on Service Quality for achieving critical success, which would improve overall Customer Satisfaction, Customer Loyalty, Operational Performance and Firm Profitability.
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Dissertations / Theses on the topic "Industry chain service provider"

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Theart, Alfred Llewellyn Mark. "Supply chain configurations for the oil and gas industry : a service provider perspective." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86582.

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Thesis (MComm)--Stellenbosch University, 2014.
ENGLISH ABSTRACT: Oil dependency has increased in the past few decades and the search for new reserves is a constant quest within the oil and gas industry. The oil and gas industry is characterised by the separation of fuel production facilities and the intended markets for its derivatives. This separation creates challenges for proper supply chain management and network configuration. A well-balanced network design becomes of utmost importance. The use of third party logistics service providers has further complicated this separation challenges with this increase in distance between the resources and the intended markets. By using various best practices within the field of network configuration, the consolidation of multiple segments of various supply chains can improve efficiency and lead to more streamlined supply chains. The primary objective of the study is to develop an alternative to the normative methods used in placing of facilities. The secondary objective is to establish whether consolidation of multiple segments of various supply chains within the oil and gas industry is feasible. By using advanced descriptive decision support techniques and technologies, the study showed how the application of these techniques can assist management with improved decision making at a strategic level. The study is based on a prominent service provider within the oil and gas industry. Both quantitative and qualitative data were used by the researcher to illustrate the complexities involved in serving the direct and indirect supply chains of the oil and gas industry. The analysis shows that by using advanced descriptive decision support techniques and technologies, management can use the process proposed in the study to great effect in visualizing the current supply chains. Consolidation opportunities were also found across multiple supply chains within the service provider. By looking at the historical data, IT-based descriptive decision support techniques and technologies demonstrated the value of visually representing the supply chain and the decisions that could be made based on the results. A strategic hub, as a network configuration option, can be a feasible option if it serves a defined geographical area and is focused on a specific industry (in this case oil and gas). Crucial to a successful study of this nature, is the quality of data. During the study, the issue of effective data cleaning, aggregation, categorization and preparation became evident. Strategic studies will only be effective if proper data cleaning and preparations are done on a regular basis and updated regularly.
AFRIKAANSE OPSOMMING: Die afhanklikheid van olie het die afgelope paar dekades toegeneem. Daar is ook ʼn konstante soektog na nuwe reserwes in die olie- en gasindustrie. Die olie- en gasindustrie word gekenmerk deur die skeiding van brandstofproduksiefasiliteite en die beoogde markte vir sy afgeleides. Hierdie skeiding skep uitdagings vir behoorlike voorsieningskettingbestuur en netwerkkonfigurasie. ʼn Goeie, gebalanseerde netwerkontwerp is van uiterste belang. Die gebruik van derde-party logistieke diensverskaffers het hierdie skeidings-uitdagings verder gestrem as gevolg van langer afstande tussen hulpbronne en die beoogde markte. Verskeie beste praktyke in die studieveld van netwerkkonfigurasie en ontwerp aangewend word. Dit kan die konsolidasie van verskeie segmente van verskillende voorsieningskettings se doeltreffendheid aansienlik verbeter en lei tot meer vaartbelynde voorsieningskettings. Die primêre doel van die studie is om ʼn alternatief tot die normatiewe metodes, wat tans gebruik word vir die plasing van fasiliteite te bepaal. Die sekondêre doel is om vas te stel of konsolidering van verskeie segmente van verskillende voorsieningskettings in die olie- en gasindustrie haalbaar is. ʼn Alternatiewe tot die normatiewe metodes is gevorderde, beskrywende besluitnemingsondersteuningtegnieke en tegnologie. In die studie is getoon hoe die gebruik van hierdie alternatiewe metodes kan help met verbeterde besluitneming op strategiese vlak. Die studie is gebaseer op 'n prominente diensverskaffer in die olie- en gasindustrie. Beide kwantitatiewe en kwalitatiewe data is deur die navorser gebruik om die kompleksiteit in die bediening van die direkte en indirekte voorsieningskettings in die olie- en gasindustrie te illustreer. Hierdie studie het uitgewys hoe die voorgestelde proses ontwikkel en die visualisering van voorsieningskettings tot ʼn groot mate kan verbeter met die gebruik van gevorderde, beskrywende besluitnemingsondersteuningtegnieke en tegnologie. Daar is ook konsolidasie geleenthede gevind vir elemente oor verskeie voorsieningskettings van die diensverskaffer. Deur toepaslike historiese data te ondersoek, met behulp van IT-gebaseerde beskrywende besluitnemingsondersteuningtegnieke en tegnologie, kan die waarde van die visuele voorstelling van voorsieningskettings insiggewend gedemonstreer word. Meer ingeligte en effektiewe besluite kan gevolglik geneem word. Daar is gevind dat ʼn strategiese konsolidasiepunt (“hub”), as ʼn netwerk konfigurasie opsie, moontlik lewensvatbaar kan wees binne ʼn bepaalde geografiese area vir ʼn spesifieke bedryf (in die geval olie en gas). Die kwaliteit van die data is egter van uiterste belang om ʼn suksesvolle studie te verseker. Tydens hierdie studie is die belangrikheid van datasuiwering, samevoeging, kategorisering en voorbereiding duidelik uitgewys. Strategiese studies sal slegs effektief wees indien behoorlike datasuiwering en voorbereiding op 'n gereelde basis gedoen en opgedateer word.
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Li, Xiao Wen. "Strategic supply chain management : application of QAD, a leading provider of industry-specific e-business software and services to manufacturers in China." Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636662.

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Cheng, Kai-sing Steve, and 鄭啓誠. "Internet service provider industry in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268651.

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Cheng, Kai-sing Steve. "Internet service provider industry in Hong Kong /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19882002.

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Suhonen, Susanne. "Industry evolution and shakeout mechanism : the case of the internet service provider industry /." Helsinki : Helsinki School of Economics, 2002. http://aleph.unisg.ch/hsgscan/hm00061149.pdf.

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Votteler, Roman Gunter. "An analysis of the solar service provider industry in the Western Cape." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/71817.

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Thesis (MComm)--Stellenbosch University, 2012.
ENGLISH ABSTRACT: Scientists agree that the rising electricity usage of the rapidly growing human race to improve its standard of living is negatively affecting the environment. To create a sustainable environment for future generations, renewable and environmentally friendly resources have to be exchanged for the present finite resources. In South Africa, coal plants are responsible for more than 90% of the electricity production. This means that action has to be taken now to start a process of change to sustainable electricity resources. This study focused on the South African solar industry. Due to the high sun radiation levels, solar technology is one of the renewable energy sources with the greatest potential. The industry is in its infancy, characterised by accelerated growth expectancy and fuelled by factors such as government subsidies, the fluctuations of fossil fuel prices and the increasing focus on economical long-term sustainability. The expected growth necessitates a focus on the market positioning of solar service providers in the Western Cape with the aim of taking full advantage of the opportunities associated with this industry. The main objective of this study was to determine the current structure of the solar service provider value chain and subsequently areas of improvement to increase growth, stakeholder satisfaction and sustainability. A literature review was conducted to address the research objective, relevant approaches and the broader electricity industry. Porter’s Value Chain approach was used as a foundation for the adaptation to the solar service provider value chain. Porter’s Five Forces model was also used as a secondary approach, which analysed the competitive environment of the solar service provider industry in the Western Cape. The methodology entailed a qualitative research approach in the form of semi-structured interviews. All respondents were general managers or owners of a solar service provider, who were interviewed face to face. The study focused on the entire population of solar service providers in the Western Cape. Seventy-seven different service providers were targeted, of which 18 were interviewed. The interviews were transcribed and analysed using content and frequency analysis. To guarantee reliability, a pilot study was conducted to ensure that the questionnaire was understood by the respondents. The validity of this study is gauged as high as the entire population was targeted and the results can be broadly generalised. The findings show that customer service is the foremost value driver for solar service providers. This entails the actual installation of the product as well as the people skills of the installation team. As most customers only have to be served once due to the long life span of the products, marketing also plays an obvious role in attracting new customers. The most important outcome of this study is the determination and a better understanding of the solar service provider value chain in South Africa. The recommendations, especially with regard to marketing and service elements, could improve the performance of solar service providers. The consequence could be an increase in stakeholder satisfaction and an enhanced usage of solar energy in South Africa. Future research should focus on customers to reveal preferences and opportunities for marketing approaches.
AFRIKAANSE OPSOMMING: Wetenskaplikes is dit eens dat die snelgroeiende mensdom se stygende elektrisiteitsverbruik ten einde hul lewenstandaard te verhoog, die omgewing benadeel. Om ’n volhoubare omgewing vir toekomstige geslagte te skep, sal die huidige beperkte hulpbronne met hernubare en omgewingsvriendelike hulpbronne vervang moet word. In Suid-Afrika is steenkoolaanlegte verantwoordelik vir meer as 90% van die land se elektrisiteitsproduksie. Dít beteken dat daar nóú opgetree moet word om ’n proses van oorskakeling na volhoubare elektrisiteitshulpbronne aan die gang te sit. Hierdie studie konsentreer op die Suid-Afrikaanse sonenergiebedryf. Weens die hoë sonstralingsvlakke wat die land ervaar, is sonenergietegnologie een van die hernubare energiebronne met die grootste potensiaal. Die bedryf staan nog in sy kinderskoene en word gekenmerk deur ’n verwagting van al hoe vinniger groei, wat aangedryf word deur faktore soos staatsubsidies, skommelinge in fossielbrandstofpryse en ’n toenemende klem op ekonomiese langtermynvolhoubaarheid. Die verwagte groei noodsaak ’n ondersoek na die markplasing van sonenergiediensverskaffers in die Wes-Kaap ten einde die geleenthede verbonde aan hierdie bedryf ten volle te benut. Die hoofdoel van hierdie studie was om die huidige struktuur van die waardeketting van sonenergiediensverskaffers, en gevolglik ook moontlike verbeteringe vir groter groei, belanghebbende-tevredenheid en volhoubaarheid, te bepaal. ’n Literatuuroorsig is onderneem om die navorsingsoogmerk, tersaaklike benaderinge en die groter elektrisiteitsbedryf in konteks te beskou. Porter se waardekettingbenadering het as grondslag gedien vir aanpassing by die waardeketting van sonenergiediensverskaffers. Daarbenewens is Porter se model van vyf kragte as sekondêre benadering ingespan om die mededingende omgewing in die sonenergiediensverskaffersbedryf in die Wes-Kaap te ontleed. Die studiemetodologie het ’n kwalitatiewe navorsingsbenadering in die vorm van semigestruktureerde onderhoude behels. Alle respondente is algemene bestuurders of eienaars van ’n sonenergiediensverskaffer en het aan persoonlike onderhoude deelgeneem. Die studie het op die algehele populasie van sonenergiediensverskaffers in die Wes-Kaap gekonsentreer. Die teikengroep was 77 verskillende diensverskaffers, van wie 18 aan onderhoude deelgeneem het. Die onderhoude is getranskribeer en met behulp van inhouds- en frekwensie-analise ontleed. Betroubaarheid is gewaarborg deur middel van ’n loodsstudie om te verseker dat die respondente die vraelys sou verstaan. Aangesien die hele populasie as teikengroep gedien het en die resultate dus in die breë veralgemeen kan word, word hierdie studie as uiters geldig beskou. Die bevindinge toon dat kliëntediens die grootste waarde-aandrywer vir sonenergiediensverskaffers is. Dít behels die praktiese installering van die produk sowel as die mensevaardighede van die installasiespan. Aangesien die meeste kliënte weens die lang gebruiksduur van die produkte slegs een maal bedien hoef te word, speel bemarking ook ’n voor die hand liggende rol om nuwe kliënte te lok. Die belangrikste uitkoms van hierdie studie is die bepaling en beter begrip van die waardeketting van sonenergiediensverskaffers in Suid-Afrika. Die aanbevelings, veral met betrekking tot bemarkings- en dienselemente, kan sodanige verskaffers se prestasie verbeter. Dít kan weer tot groter belanghebbende-tevredenheid sowel as meer sonenergie-aanwending in Suid-Afrika lei. Toekomstige navorsing behoort op kliënte te konsentreer om hulle voorkeure, en dus ook moontlike bemarkingsgeleenthede, te bepaal.
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Konig, Christian. "A dynamic approach to service provider boundaries : the case of the logistics industry." Thesis, Heriot-Watt University, 2017. http://hdl.handle.net/10399/3339.

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The role of a systems integrator has emerged associated with large-scale, often project-based industries. This research addresses the development of systems integration in service provision by investigating service provision boundaries. The main purpose of the study is to contribute to the ongoing debate about systems integration through an investigation that goes beyond a binary perspective of insourcing and outsourcing. Grounded in the theoretical assumptions from the resource-based view (RBV), transaction cost economics (TCE) and agency theory (AT), the thesis aims to explain the development of systems integration capabilities in service provision, using the provision of logistics services as a context. Theoretically, this thesis demonstrates how conventional economic and sociological theories (and in particular a multi-theoretical perspective) contribute to understanding service boundary decisions for provider firms, focusing on ex-ante and ex-post contractual and relational governance mechanisms. Methodologically, the study adopts an abductive research approach using a multiple case study design and interviews as a means of qualitative data collection. The case study both tests established theories and develops new propositions in the fields of operations and supply chain management. This approach of using qualitative data to deductively test and support theoretical constructs is an emergent methodology in operations management research. The managerial implications of this study contribute to better understanding the nature and role of systems integrators and illustrate how this phenomenon can be applied to service providers in a logistics context. The findings and the proposed service provision continuum can therefore enable provider firms to enhance their management of their service offerings and outsourcing arrangements. The primary contribution of this thesis is an empirically derived and contextualised framework that offers firstly a new approach to a service provision continuum and secondly proposes four dynamic archetypes of service provision.
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Schreiner, Melanie. "Collaborative capability in vendor-service provider relationships : construct development and empirical analysis in the software service industry /." [S.l. : s.n.], 2004. http://www.gbv.de/dms/zbw/47072174X.pdf.

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Sahlin, Tobias. "Designing the Intermodal Multiperiod Transportation Network of a Logistic Service Provider Company for Container Management." Thesis, Umeå universitet, Institutionen för matematik och matematisk statistik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-122086.

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Lured by the promise of bigger sales, companies are increasingly looking to raise the volume of international trade. Consequently, the amount of bulk products carried in containers and transported overseas exploded because of the flexibility and reliability of this type of transportation. However, minimizing the logistics costs arising from the container flow management across different terminals has emerged asa major problem that companies and affiliated third-party logistics firms face routinely. The empty tankcontainer allocation problem occurs in the context of intermodal distribution systems management and transportation operations carried out by logistic service provider companies. This paper considers the time-evolving supply chain system of an international logistic service provider company that transports bulk products loaded in tank containers via road, rail and sea. In such system, unbalanced movements of loaded tank containers forces the company to reposition empty tank containers. The purpose of this paper is to develop a mathematical model that supports tactical decisions for flow management of empty tank containers. The problem involves dispatching empty tank containers of various types to the meet on-time delivery requirements and repositioning the other tank containers to storage facilities, depots and cleaning stations. To this aim, a mixed-integer linear programming (MILP) multiperiod optimization model is developed. The model is analyzed and developed step by step, and its functionality is demonstrated by conducting experiments on the network from our case study problem, within the boarders of Europe. The case study constitutes three different scenarios of empty tank container allocation. The computational experiments show that the model finds good quality solutions, and demonstrate that cost and modality improvements can be achieved in the network The sensitivity analysis employs a set of data from our case study and randomly selected data to highlight certain features of the model and provide some insights regarding the model’s behavior.
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Lin, Li. "Convergence and transformation of telecommunication industry : the cases of telecommunication service provider and equipment manufacturer." Thesis, University of Cambridge, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.608977.

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Books on the topic "Industry chain service provider"

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Hannaford, Steve. Teams and the graphics arts service provider. Upper Saddle River, N.J: Prentice Hall PTR, 1999.

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Suhonen, Susanne. Industry evolution and shakeout mechanisms: The case of the Internet service provider industry. Helsinki: Helsinki School of Economics, 2002.

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Rush, Thomas. Residential Internet provider systems: Telephone, cable, satellite, wireless. Norwalk, CT: Business Communications Co., 1998.

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National Institute of Building Sciences (Washington, D.C.). United States National Building Information Modeling Standard: Transforming the building supply chain through open and interoperable information exchanges. Washington, D.C: National Institute of Building Sciences, 2007.

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yuan, Zhongguo wu liu yu cai gou lian he hui Gui hua. Situational review of the APEC SME logistics service provider: Preliminary investigation into chokepoint 3 of the 2009 supply chain connectivity framework plan. [Singapore]: APEC Committee Trade and Investment, 2011.

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Sandwich bars and similar food service outlets: Food industry guide to good hygiene practice. London: Stationery Office, 2013.

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Pitney Bowes Inc.: From mail to messaging : the leading provider of informed mail and messaging management. New York: Newcomen Society of the United States, 2000.

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Frey, Kelly L. Application service provider and software as a service agreements line by line: A detailed look at ASP and SaaS agreements and how to change them to meet your needs. [Boston?]: Aspatore Books, 2007.

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Providing Quality Service: What Every Hospitality Service Provider Needs to Know. Prentice Hall, 2002.

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Martin, William B. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. Prentice Hall, 2002.

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Book chapters on the topic "Industry chain service provider"

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Mes, Martijn R. K., and Maria-Eugenia Iacob. "Synchromodal Transport Planning at a Logistics Service Provider." In Logistics and Supply Chain Innovation, 23–36. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-22288-2_2.

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Harland, Jürgen, and Dieter Ruhnow. "Integration durch Full Service Provider im Supply Chain Management." In Supply Chain Steuerung und Services, 207–15. Berlin, Heidelberg: Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-662-10148-3_22.

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Majid, Zawiah Abdul, and Mohd Farid Shamsudin. "Halal integrity, Halal logistics service provider (LSP)." In Halal Logistics and Supply Chain Management in Southeast Asia, 161–74. New York: Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429329227-13.

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Nagurney, Anna, and Dong Li. "The Supply Chain Network Model with Freight Service Provider Competition." In Springer Series in Supply Chain Management, 315–42. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-25451-7_11.

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Pilinkienė, Vaida, Vilma Deltuvaitė, Asta Daunorienė, and Vaidas Gaidelys. "Lithuanian Universal Service Provider: Profile, Facts and Figures." In Competitiveness Creation and Maintenance in the Postal Services Industry, 275–300. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31906-3_4.

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Durand, Jean-Pierre. "Information Technology and the Service Industry: White-Collar Work." In The Invisible Chain, 112–40. London: Palgrave Macmillan UK, 2007. http://dx.doi.org/10.1057/9780230286900_7.

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Klumpp, Matthias. "Logistics Qualification: Best-Practice for a Knowledge-Intensive Service Industry." In Logistics and Supply Chain Innovation, 391–411. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-22288-2_24.

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John, Nicholas. "The Emergence of the Internet Service Provider (ISP) Industry in Israel." In The Routledge Companion to Global Internet Histories, 90–104. New York: Routledge, Taylor & Francis Group, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315748962-7.

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Liu, Tong, and Yan Gao. "Integration of the Culture Industry Chain Service Process Reengineering of Artron." In LISS 2013, 1201–5. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-40660-7_180.

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Song, Guoqin, Honglei Deng, Shenghua Zheng, and Junjie Zhang. "Research on Chain Integration and Development Strategy of Modern Service Industry." In Lecture Notes in Electrical Engineering, 737–49. London: Springer London, 2012. http://dx.doi.org/10.1007/978-1-4471-4600-1_63.

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Conference papers on the topic "Industry chain service provider"

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Cheng, Jack C. P., Kincho H. Law, Albert Jones, and Ram Sriram. "Service Oriented and Orchestrated Framework for Supply Chain Integration." In ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/detc2009-87089.

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Supply chain management integrates key business processes and facilities, involving end users and suppliers that provide products, services, and information. Supply chain integration can potentially add value to the stakeholders along product development and manufacturing life cycle as well as the customers in terms of cost, time, service level, quality, and risk. In the manufacturing industry, there are many attempts to develop methodologies, standards, and technologies to integrate various applications for product design and manufacturing. However, studies on integrating and aligning product design and manufacturing with other operations in supply chains are relatively lacking. In an integrated supply chain, information, applications, and services are shared and become available among supply chain members within and across organizational boundaries. Existing technologies and tools such as Electronic Data Interchange (EDI) infrastructures and Enterprise Resource Planning (ERP) systems do not provide a flexible and reusable solution to information sharing and application integration. This paper presents a prototype service oriented web-based system, SC Collaborator (Supply Chain Collaborator), which leverages web services, web portal, and open source technologies to provide a flexible, customizable, and economical tool for supply chain integration. The prototype system implements a service oriented portal-based framework and allows service orchestration according to processes. This paper presents the service oriented portal-based framework, the system architecture of SC Collaborator, and the schematic representation and implementation of process models with the system. The paper also illustrates the use of the SC Collaborator system to facilitate cross-functional, cross-departmental, and cross-organizational collaborations using a bus manufacturing scenario.
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Judd, Ian. "Diversification From a Combined Heat and Power Plant Owner to an Operations and Maintenance Service Provider." In ASME 2014 Power Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/power2014-32186.

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The aim of this paper is to introduce readers to the UK’s Combined Heat and Power (CHP) industry, whilst identifying the key influences to the industry’s steady decline and the future diversification from an asset owner to a credible CHP or Utilities Operations and Maintenance (O&M) Service provider. There is a lack of research specific to the CHP and Utility O&M sectors that identify how to focus on attaining service excellence that adds real value to customers and stakeholders. The Service–Profit Chain (SPC) model developed by J. Heskett et al[1] is a recognised theory and business model that established the connection between profitability, customer loyalty, employee satisfaction and productivity. The application of the SPC model to the CHP and Utilities market sectors has identified a possible shortfall with the SPC model framework; in that it requires additional links to the resource support infrastructure and customer service cycle, whilst including the organization’s strategic service vision. Going beyond the application of the SPC model, this study will identify the additional management tools required to enhance and support the diversification process. An O&M SPC implementation model and a site specific Key Performance Indicator (KPI) model have been designed to complement the organization’s diversification. In addition to this, 10 golden rules have been developed in conjunction with a six tier approach to attain a meaningful O&M Service culture, which should ensure a sustainable future for an O&M Service provider.
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Anne Taylor, Virginia. "Information Technology Applications in the Material Handling Equipment Industry." In 2002 Informing Science + IT Education Conference. Informing Science Institute, 2002. http://dx.doi.org/10.28945/2580.

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This study is an exploratory review of the determinants and extent of information technology’s influence on the operations of material handling dealerships in the USA. The goal is to develop an analysis framework specifying which factors contribute to the transformation of the material handling industry’s practices in relation to using information technology to optimize transactions in goods, knowledge, and services. Knowledge management, sales force automation, customer relationship management, demand chain management, customer service automation, inventory management, and enterprise resource planning, will be investigated. A survey instrument will be used to elicit both information technology ideas that have already changed operations and those that are expected to impact future approaches to informing clients effectively and efficiently. The primary objectives of this research are to identify relevant issues, develop a pilot case study, and provide an analysis of the participant’s responses to an initial survey questionnaire about these topics.
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Ibekwe, Achinike, Kjeld Sorensen, Jonathan Fernández, Alberto Arredondo, and Alex Mena. "Remnant Life Assessment of Bonga FPSO and SPM Mooring Chains." In ASME 2018 37th International Conference on Ocean, Offshore and Arctic Engineering. American Society of Mechanical Engineers, 2018. http://dx.doi.org/10.1115/omae2018-77941.

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Delivering full service life performance for mooring systems of Floating Production Storage & Offloading assets (FPSO) has been a frustrating challenge to operators across the industry. Remaining strength and fatigue assessment on degraded top mooring chains of the Bonga FPSO and Single Point Mooring (SPM) loading Buoy has been investigated as part of an in-house Bonga Asset Preservation Program. Both facilities are located approximately 120 km off the coast of Nigeria in the Gulf of Guinea operating in tropical waters just North of the Equator, where top chain links have been subjected to accelerated deterioration from Sun Corals and other forms of Microbiologically Induced Corrosion (MIC). These phenomena have led to overall corrosion rates being slightly above general design requirements, but more importantly to formations of large pitting on several sections of the top chain links. Remotely Operated Vehicles (ROV) assisted inspections, chain link cleaning and underwater 3D photogrammetry have allowed capturing the surface geometry of representative degraded chain links of the mooring lines to provide detailed input data for further analyses. Reverse engineering has been performed via Finite Element Analysis and fracture mechanics methodologies using the scanned geometry of selected highly exposed critical links to estimate the residual strength and fatigue life performance of the degraded links relative to their original design criteria. To evaluate the potential impact of cracks on the capacity of degraded chains relative to a reference link, crack tip Stress Intensity Factors have been computed at worst case stress-raising pits and parametric analyses using varying initial crack sizes have been performed to calculate the number of years for the cracks to propagate to critical sizes. A baseline for benchmarking the strength, fatigue and crack growth behaviour of the degraded links investigated has been provided by analysing non-degraded and uniformly corroded links after 12 years of service with projection to end of service life capacity. The paper provides a comprehensive application of numerical methods for assessing the fitness-for-service of the chains and recommendations on in-situ performance integrity management by circumventing the need to retrieve chain samples for testing.
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Nybacka, Mikael. "Opportunities in Automotive Winter Testing." In ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/detc2009-87264.

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This paper aims to elaborate the challenges and possibilities in automotive winter testing in Sweden, in particular the use of fleet management framework and steering robots, which have shown to be an interesting area for future automotive winter testing. Data was collected from a number of interviews, workshops and surveys. Automotive manufacturers (OEMs), Tier 1 suppliers and service providers (e.g. test track owners and winter test entrepreneurs) contributed to the data collection. In general, service providers want to approach their customers in the value chain to provide new or extended services. From the data, the automotive industry is constantly pressed by shorter projects, fewer prototypes and the lack of state-of-the-art test methods. Service providers find the use of remote technologies, such as fleet management, an important part of their service, especially connected to the safety of test-drivers and overall test track safety. Service providers also consider further research in the area of fleet management and remote technologies as a base for future services. The automotive industry states that the possibility to replay the last run from logged data in the vehicle enhances the services. The use of steering robots during winter testing can provide an opportunity to run repeatable and standardized testing. However, the views here vary a lot between companies regarding the usability of the steering robots during winter testing. This indicates that further research on the issue of providing standardized winter testing is necessary. Work to extend a fleet management framework and a pre-study of the usability of steering robots in winter testing have begun, using the studies presented in this paper as a basis for this work.
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Standridge, Charles R., and David R. Heltne. "Experiences in Modeling, Simulation, and Optimization of Chemical Industry Supply Chains." In ASME 2002 International Mechanical Engineering Congress and Exposition. ASMEDC, 2002. http://dx.doi.org/10.1115/imece2002-33606.

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We have developed and applied simulation as well as combined simulation – optimization models to represent process industry plant logistics and supply chain operations. The simulation model represents plant production, inventory, and shipping operations as well as inter-plant shipments. When a combined simulation-optimization approach is used, the simulation periodically invokes a classical production planning optimization model to set production and shipping levels. These levels are retrieved by and used in the simulation model. Process industry supply chain operations include stochastic elements such as customer demands whose expected values may vary in time as well as transportation lead times. The complexity of individual plant operations and logistics must be considered. Simulation provides the methods needed to integrate these elements in a single model. Periodically during a simulation run, production planning decisions that require optimization models may be made. Simulation experimental results are used to determine service levels to end customers as well as to set rail fleet sizes, inventory capacities, and capital equipment requirements for logistics as well as to assess alternative shipping schedules.
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Ma, Kai-tung, Øystein Gabrielsen, Zhen Li, David Baker, Aifeng Yao, Pedro Vargas, Meng Luo, et al. "Fatigue Tests on Corroded Mooring Chains Retrieved From Various Fields in Offshore West Africa and the North Sea." In ASME 2019 38th International Conference on Ocean, Offshore and Arctic Engineering. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/omae2019-95618.

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Abstract When an aged mooring system seeks a life extension, it is necessary to assess the remaining fatigue life of the corroded mooring chain. This paper summarizes the results of fatigue tests performed on mooring chain samples retrieved from six different fields in West Africa and North Sea. The impacts of corrosion on fatigue life on the samples were researched. The tests were managed under a Joint Development Project, “Fatigue of Corroded Chains (FoCCs JDP)”. The objectives of the JDP are (1) to derive a methodology for assessing the remaining fatigue life of corroded chain, (2) to develop guidance for performing reliable FEA of chain links to assess remaining fatigue life, and (3) to provide more rational basis to improve industry guidance on mooring line replacement criteria for life extension. Fatigue test procedure was defined by the fifteen (15) participating members. The procedure specified the testing parameters, including mean tension, tension range, and test frequency. Six sets of fatigue tests have been completed in seawater with the number of cycles to failure recorded. These chain samples were retrieved from floating production and storage units, e.g. FPSOs and FSUs, that were still in service. Fatigue data obtained from the tests were plotted against the design SN curves and results from fatigue testing of new chain. It was found that most of these samples have limited amount of fatigue capacity remained. Most interesting finding is that the sharpness of the surface feature on the corroded chain link has a significant impact on the remaining fatigue life. Another interesting finding is that the surface feature created by corrosion can be quite distinct and unique depending on the geophysical locations where the sample came from. These findings and test results may serve as references for life extension assessment of an aged mooring system.
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Jacques, Jocelise J., Alice M. Agogino, and Lia B. M. Guimara˜es. "Sustainable Product Development Initiatives in the Footwear Industry Based on the Cradle to Cradle Concept." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-29061.

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Following organic processes in nature, the “cradle to cradle” concept sees the waste of a given process as raw material for another. According to this concept, products must be designed in such a way that, in the end of their service life, they can be reused without loss of quality (as technical nutrients) or returned to the environment as biological nutrients and safely decomposed. The main issues, however, are how to move away from the traditional linear system of production (“cradle to grave”) into a cyclic “cradle to cradle” concept, and the identification of parameters that should be considered during the design process in order to achieve real sustainable characteristics through sustainable design and development. The paper provides a review of research and data collection associated with the footwear industry, whose products satisfy a basic human need and are ubiquitous worldwide. After going through a dramatic change in its business model over the last few decades with the advent of outsourcing, today this industry has large economic and environmental impact, highly centralized manufacturing and a complex supply chain, in addition to early but notable efforts on green product development — characteristics that make it a compelling industry to study.
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Oazen, Eduardo Valente, Lionel Nelson Macauley, Otávio Borges Sertã, and Christopher Tsi Fen Siu. "Daisy Chain and Manifold-Based Subsea Architectures for Brazilian Pre-Salt." In Offshore Technology Conference. OTC, 2021. http://dx.doi.org/10.4043/31175-ms.

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Abstract Brazilian Pre-salts fields lie in approximately 2200 m w.d. in a challenging environment and are often characterized by highly corrosive produced fluids that pushed to the extreme the application of the most advanced material technology and engineering. Nevertheless, Lula, Sapinhoá, Mero and Búzios are definitively world-class prospects with production rates that may exceed 30.000 barrels per day per well. The development scheme of the Pre-salt fields followed the experience and the track record of the large number of deepwater fields that were previously developed in Brazil, in the post-salt regions, and is based on satellite wells tied to the floating production platform by means of dedicated production and service risers (i.e. each well has dedicated production and service lines). This satellite configuration offers the advantage to be simple, straightforward and resilient to field layout changes even during the project execution phase. However, the continuous pressure to which the Oil & Gas industry is exposed in order to increase profitability, reduce cost and, more recently, green house gas emission is encouraging Operators to evaluate different field architectures that are more traditionally implemented in other deepwater provinces outside Brazil and that the recent technology and construction asset developments made suitable also for a potential application in the Pre-salt fields. Moreover, those field architectures that are normally based on commingling of wells production are also prone to provide a faster production ramp-up and a reduced time to break even. This paper presents a description of possible Daisy Chain and Manifold-Based subsea architectures that are suitable to be applied to Brazilian pre-salt fields. The pros and cons of these alternative subsea layouts are explored. Additionally, cost and schedule analyses are presented to show the benefits of such architecture regarding CAPEX and ramp-up compared to satellite architecture, considering the "Brazilian pre-salt" scenario. Finally, a generic proposal for subsea architecture is presented for pre-salt developments jointly with practical solutions for typical operation demands related to flow assurance issues like, for instance, wax and hydrate management.
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Gemilang, Gilang M., Philippa A. S. Reed, and Adam J. Sobey. "Fatigue Approaches for Mooring Chains Subjected to Wear Degradation." In ASME 2019 38th International Conference on Ocean, Offshore and Arctic Engineering. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/omae2019-96386.

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Abstract There are currently 365 FPSOs in service around the world. These vessels all use mooring lines to maintain position and provide stability, keeping the vessel and cargo safe. However, more than 21 failures have occurred between 2001 and 2011 and approximately 50% of the reported failures occurred in the first 3 years of 20-year design life. Each mooring line failure represents the potential for serious environmental and economic consequences. Based on industry surveys, the most common failure mode is fatigue failure. In the current offshore standards, the surface degradation due to wear and corrosion is modelled as a diameter loss at a standards rate. To assess whether the uniform reduction in chain diameter suggested in the offshore standards is able to explain the early chain failures seen in service, this paper incorporates two wear rates into a fatigue life calculation; one wear rate is taken from DNV-OS-E301 and is compared against one taken from NORSOK M-001. Three fatigue life estimation approaches: tension, nominal stress and hotspot, are used to compare the differences in fatigue method. The stress in the chain is calculated using an analytical model, which is verified against an FE model. The effect of wear degradation on the ultimate strength of the chain is calculated based on the minimum breaking load. The results show that the diameter loss rates suggested in the offshore standards are not able to explain the early mooring chain failures seen in the past and that the reduction of diameter cannot solely explain the early failures seen in service. The hotspot approach, not often used in mooring line predictions, is best able to predict these shorter lives, as it offers more accurate fatigue predictions by considering high peak stresses compared to standard methods such as tension and nominal stress approaches.
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