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Komulainen, Hanna, Saila Saraniemi, Pauliina Ulkuniemi, and Marianne Ylilehto. "End-customer value restructuring the financial service supply chain." Marketing Intelligence & Planning 36, no. 6 (September 3, 2018): 709–20. http://dx.doi.org/10.1108/mip-11-2017-0320.
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Purpose The purpose of this paper is to examine how the customer value experience conveys the restructuring of the service network in the banking industry. The banking sector has often been one of the early adopters of IT in terms of connecting their services and customers. While developing digital services, however, banks are also concerned that they are losing contact with their customers. At the same time, fast developing technologies enable new companies to enter the industry to offer their services. As a result, the service supply chains in the banking industry appear to be restructured. Design/methodology/approach The empirical data were collected by using a qualitative method of focus groups and interviews with end-users of banking services. Findings According to findings, customers value a holistic approach to the services, and such a holistic value cannot necessarily be provided by a single banking service provider because the ecosystem around such services is becoming more complex. Practical implications Service supply chains need to be restructured based on the end-customer value experience. Originality/value This study contributes to value research and especially to the discussion in service experiences by addressing some of the disruptions happening at the industry level. The paper shows that the focus should be on customer value because banks should understand that their services are not enough for the customers—they are only seen as banks, not as providers of the holistic value that is required from the customer’s point of view.
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SALMAN AHMED, DR. MUHAMMAD ASIM, and SALMAN MANZOOR. "FACTORS AFFECTING THE SELECTION OF THIRD-PARTY LOGISTICS SERVICE PROVIDERS IN THE EDIBLE OIL INDUSTRY OF KARACHI." CenRaPS Journal of Social Sciences 2, no. 1 (February 15, 2020): 122–33. http://dx.doi.org/10.46291/cenraps.v2i1.14.
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Purpose: Logistics plays an important role in integrating the supply chain of industries. But given the volatility and dynamic nature of supply chain management as a field, the factors that need to be considered when choosing a 3PL can vary based on geographic location, type of industry, nature of the product and so on. Therefore, this study aims to identify which factors impact 3PL Service Provider selection the most in the edible oil industry specifically based in Karachi.
Design: The study describes and the theory of core competencies and how these competencies are used in the selection process of 3PL Service Providers. A survey was carried out through questionnaires to determine which competencies are best suited to choosing a 3PL Service Provider in the edible oil industry.
Findings: The findings showed the Selection of 3PL Provider was most significantly impacted by two of the five variables Cost of Service and Operational Performance. Financial Performance showed a weak relationship while the last two variables were proven to have little or no relationship with the independent variable.
Originality and Value: The study will help the supply chain professionals of the edible oil companies focus on certain factors while outsourcing their work most importantly selecting a 3PL service provider.
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Fulconis, François, Didier Bédé, Laurence Saglietto, Joice de Almeira Goes, Gilles Paché, and Raymundo Forradelas. "The entry of logistics service provider (LSP) into the wine industry supply chain." BIO Web of Conferences 3 (2014): 03001. http://dx.doi.org/10.1051/bioconf/20140303001.
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Votteler, Roman, Johan Hough, and Chanel Venter. "An analysis of the solar service provider industry in the Western Cape, South Africa." Journal of Energy in Southern Africa 25, no. 2 (June 23, 2014): 70–80. http://dx.doi.org/10.17159/2413-3051/2014/v25i2a2672.
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Scientists agree that rising electricity usage of the rapidly growing human race to improve its standard of living is negatively affecting the environment. To create a sustainable environment for future generations, renewable and environmentally friendly resources have to be exchanged for the present finite resources. In South Africa, coal plants are responsible for more than 90% of electricity production. This means that action has to be taken now to start a process of change to sustainable electricity resources.This paper focuses on the South African solar industry. Due to the high sun radiation levels, solar technology is one of the renewable energy sources with the greatest potential. The industry is in its infancy, characterised by accelerated growth expectancy and fuelled by factors such as government subsidies, the fluctuations of fossil fuel prices and the increasing focus on economical long-term sustainability. The expected growth necessitates a focus on the market positioning of solar service providers in the Western Cape, with the aim of taking full advantage of the opportunities associated with this industry.The main objective is to determine the current structure of the solar service provider value chain and subsequently areas of improvement to increase growth, stakeholder satisfaction and sustainability. A literature review was conducted to address the research objective, relevant approaches and the broader electricity industry. Porter’s Value Chain approach was used as a foundation for the adaptation to the solar service provider value chain. Porter’s Five Forces model was also used as a secondary approach, which analysed the competitive environment of the solar service provider industry in the Western Cape. The methodology entailed a qualitative research approach in the form of semi-structured interviews. All respondents were general managers or owners of a solar service provider, who were interviewed face to face. The research focused on the entire population of solar service providers in the Western Cape. Seventy-seven different service providers were targeted, of which 18 were interviewed. The interviews were transcribed and analysed using content and frequency analysis. To guarantee reliability, a pilot study was conducted to ensure that the respondents understood the questionnaire. The findings show that customer service is the foremost value driver for solar service providers. This entails the actual installation of the product as well as the people skills of the installation team. As most customers only have to be served once due to the long life span of the products, marketing also plays an obvious role in attracting new customers. The most important outcome of this paper is the determination and a better understanding of the solar service provider value chain in South Africa. The recommendations, especially with regard to marketing and service elements, could improve the performance of solar service providers. The consequence could be an increase in stakeholder satisfaction and an enhanced usage of solar energy in South Africa. Future research should focus on customers to reveal preferences and opportunities for marketing approaches.
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Negruţiu, Cristian, Alexandra Onea, and Ruxandra Bădescu. "Innovation trends in Romanian logistics providers industry." Proceedings of the International Conference on Business Excellence 14, no. 1 (July 1, 2020): 807–18. http://dx.doi.org/10.2478/picbe-2020-0077.
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AbstractThe purpose of this paper is to provide an overview of the innovation efforts employed by Romanian logistics service providers. Innovation in the service sectors, namely in logistics and supply chain, has gained increased interest from scholars in the last years. The implications in the business environment are to be noticed, since logistics and supply chain are the backbone of any business in the world. In this sense, the performance of the supply chain can make the difference between failure or success for many companies. A tendency that has become prominent in the last years is the outsourcing of a part or the entire supply chain to professional logistics providers. Romania makes no exception to this trend, although is relatively new and has been consolidated in the last few years with the emergence of major international players. However, in order to be performant, the logistics providers need to be innovative on a constant and consistent basis. This characteristic is emphasized by the relevant literature as a prerequisite for delivering a superior service to the customers. The aim of this paper is to complement the current research on this matter and determine the relationship between innovative efforts of the global/regional logistics services providers present on the Romanian market.In order to understand this preoccupation, there have been reviewed the innovation and/or sustainability reports of 12 logistics services providers. The results identified common trends on innovation, but also few major differences. The present study is a first step in a larger research on innovation in Romania and it will be continued through several sectorial reviews.
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Tiwong, Sunida, Erwin Rauch, Zuzana Šoltysová, and Sakgasem Ramingwong. "Industry 4.0 for Managing Logistic Service Providers Lifecycle." MATEC Web of Conferences 301 (2019): 00014. http://dx.doi.org/10.1051/matecconf/201930100014.
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Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.
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Bahl, Sanjay, and O. P. Wali. "Perceived significance of information security governance to predict the information security service quality in software service industry." Information Management & Computer Security 22, no. 1 (March 4, 2014): 2–23. http://dx.doi.org/10.1108/imcs-01-2013-0002.
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Purpose – Information security is a growing concern in society, across businesses and government. As the offshore IT services market continues to grow providing numerous benefits, there are also perceived risks with respect to the quality of information security delivered in the supply chain. This paper aims to examine, as a case, the perceptions of Indian software services provider (service provider) employees with respect to information security governance and its impact on information security service quality that is delivered to customers. Design/methodology/approach – The paper provides a framework built upon the existing dimensions and instruments for total quality management and service quality, suitably modified to reflect the context of information security. SmartPLS, a structural equation modelling technique, has been used to analyse field survey data collected from across various Indian cities and companies. Findings – Significant finding is that information security governance in an IT outsourcing company providing software services has a highly significant impact on the information security service quality, which can be predicted. The paper also establishes that there is a positive relationship collectively between elements of information security governance and information security service quality. Research limitations/implications – Since data used in this study were taken solely from the responses of employees of outsourced service companies in India, it does not show if this translates into service improvements as perceived by the customer. Practical implications – Information security governance should be made an integral part of corporate governance and is an effective strategic technique, if software outsourcing business enterprises want to achieve a competitive edge, provide client satisfaction and create trust. Originality/value – The paper presents empirical data validation of the connection between information security governance and quality of service.
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Zhang, Wei, and Yan Xu. "Implementation of Agile Supply Chain Information Integration System in Manufacturing Industry Based on Service-Oriented Architecture and Web Service." Advanced Materials Research 219-220 (March 2011): 1145–48. http://dx.doi.org/10.4028/www.scientific.net/amr.219-220.1145.
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Construction of agile supply chain enables enterprises to share their process, application and data in different regions, different computing environments and different applied systems. We studied data flow between enterprises in steel manufacturing industry supply chain and made analysis of supply chain nodes, data transfer and interactive process then put forward key services that need to be provided between different nodes, identified service agents and established inter-service interaction model .Finally, we implement the agile supply chain information integration system in manufacturing industry based on service-oriented architecture and web service ,which provides interfaces of the standard data structures and communication methods between manufacturers and external systems. Test data demonstrate that this solution makes the information exchange between systems of enterprises easier, flexible and extensible.
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Pratyush Ranjan and Peeyush Ranjan. "Service-Profit Chain Analysis in Healthcare Services." Journal of Multidisciplinary Research in Healthcare 4, no. 2 (April 2, 2018): 95–100. http://dx.doi.org/10.15415/jmrh.2018.42008.
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Focus on service-profit chain by organizations in the service sector has been found to be of crucial importance. Companies in varied sectors like banking, airlines, restaurants and healthcare have become industry leaders by focusing on aspects of service-profit chain. This paper presents an analysis of service-profit chain in the healthcare sector. Taking two examples of hospitals from India and one from abroad this paper brings out the importance of focusing on the service-profit chain in this sector. An analysis of the practices in these hospitals, with a major focus on Aravind Eye Hospital, will give a perspective of how these hospitals have focused on the service-profit chain and made them efficient and effective and have enhanced their customers’ satisfaction. Service-profit chain analysis can help healthcare organizations to be customer focused. It can motivate organizations to develop attractive value propositions for customers. It can also provide a warning to organizations that are neglecting the interests of employees. Overall, the service-profit chain provides a useful framework for healthcare organizations in developing their strategy as well as implementing day-to-day operations.
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Ansari, Mohammad Sultan Ahmad, Jamal Ahmad Farooquie, and Said Gattoufi. "Assessing the Impact of Service Quality on Customers and Operators: Empirical Study." International Journal of Business and Management 11, no. 9 (August 7, 2016): 207. http://dx.doi.org/10.5539/ijbm.v11n9p207.
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The aim of this paper is to evaluate the impact of Service Quality on Customer Satisfaction, Customer Loyalty and Operational Performance of telecom service industry in Sultanate of Oman. It also investigate how technology adds value to service delivery system and improvement of Service Quality. The empirical data were collected by administering 1,450 questionnaires and out of which 888 completed and usable responses were retrieved. The study is first of kind that evaluated well-established chain of service i.e. services provided by Original Equipment Manufacturers to Telecom Service Providers and further service provided by the Telecom Service Providers to the End Users. The feedback was taken on forward and backward chain to evaluate comprehensive service chain, instead of evaluating an individual chain i.e. Service provided by Original Equipment Manufacturers to Telecom Service Providers or vice versa or from Telecom Service Providers to the End Users. Questionnaires feedback was taken from comprehensive chain of services, i.e. forward and backward chain feedback was considered. Research findings suggest that technological support would improve service delivery system and service organizations shall put special emphasize on Service Quality for achieving critical success, which would improve overall Customer Satisfaction, Customer Loyalty, Operational Performance and Firm Profitability.
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Dovbischuk, Irina. "Sustainable Firm Performance of Logistics Service Providers along Maritime Supply Chain." Sustainability 13, no. 14 (July 19, 2021): 8040. http://dx.doi.org/10.3390/su13148040.
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As a result of globalization and the growing importance of environmental and social issues, scholars have started to update the scope of logistics management and capture its complexity using different theoretical perspectives. The output of logistics services also encompasses the so-called negative by-products, which have been increased in past decades and stress the need for a standardized, comprehensive and quantitative performance measurement. The reduction of the negative by-production, e.g., decarbonization in the transport industry, is commonly associated with a higher degree of logistics performance using different capabilities. Research aims of the study are twofold: to show the decisive components for sustainability performance of a logistics service provider (LSP) and to outline internal capabilities of LSPs as indicators of its sustainability-oriented firm performance. In the first step, firm performance is sampled using the lenses of sustainability. For this purpose, general and transport-related sustainability frameworks are summarized to identify how they differ in sustainability dimensions in order to help LSPs contribute to the 17 Sustainable Development Goals. In the second step, decisive and evidence-based capabilities as indicators of sustainability-oriented performance are outlined using mixed methods by reviewing the literature.
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Gaiardelli, Paolo, Giuditta Pezzotta, Alice Rondini, David Romero, Farnaz Jarrahi, Marco Bertoni, Stefan Wiesner, et al. "Product-service systems evolution in the era of Industry 4.0." Service Business 15, no. 1 (February 12, 2021): 177–207. http://dx.doi.org/10.1007/s11628-021-00438-9.
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AbstractRecent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.
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Prentice, Catherine, IpKin Anthony Wong, and Desmond Lam. "Uncovering the service profit chain in the casino industry." International Journal of Contemporary Hospitality Management 29, no. 11 (November 13, 2017): 2826–46. http://dx.doi.org/10.1108/ijchm-02-2016-0089.
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Purpose This paper, from a marketing and management perspective, aims to review the relevant literature germane to casino studies. The review discusses the major findings from previous studies, provides a critique and identifies research gaps for future studies. In particular, the research foci presented in this paper rest on the service profit chain (SPC) model. The review involves studies relating to the constructs of the chain model and comprises sections that are categorized based on the internal link between management and employees, interaction between casino service employees and customers and profitability link. Design/methodology/approach The approach used in the current study involves a systematic review of the relevant academic literature with a focus on SPC studies in the casino industry, along with critical evaluation and analysis to identify research gaps. Google Scholar, EBSCOHost, Science Direct, Emerald and other academic databases were used to search relevant studies relating to casino and gambling research streams. Findings The review identifies several research gaps on the basis of the SPC link. Specifically, internal service quality needs more attention from both the practice and research points of view. Casino employee research should be extended to include personal traits and characteristics that may contribute to employee performance and loyalty. In the interaction between casino service providers and gamblers, more studies should be undertaken on the efficiency and effectiveness of marketing initiatives and promotions. Externally, the paper points out that more appropriate measurement of customer loyalty and casino profitability should be explored. Research limitations/implications This review provides references to focusing on key competitive advantages and presents guidelines on improving business growth and profitability for casino managers. The paper also identifies research areas that future studies should attend to. Originality/value The paper is the first thorough literature review of gaming research on marketing and management with a focus on the SPC model. This review represents a new era of gaming research, extending the problem gambling research focus into a broader scope embracing other disciplines.
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Gil-Saura, Irene, Gloria Berenguer-Contri, and Eugenia Ruiz-Molina. "SATISFACTION AND LOYALTY IN B2B RELATIONSHIPS IN THE FREIGHT FORWARDING INDUSTRY: ADDING PERCEIVED VALUE AND SERVICE QUALITY INTO EQUATION." Transport 33, no. 5 (December 19, 2018): 1184–95. http://dx.doi.org/10.3846/transport.2018.6648.
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This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through perceived value. In turn, it is confirmed the relationship between satisfaction with the transportation company and customer loyalty. Furthermore, there are significant differences in quality dimensions and satisfaction between transport modes. This study confirms the importance of service quality and perceived value to promote the link between chain actors: freight forwarder and transport service provider. The main aim of this research is to go deeper into the study of satisfaction and loyalty of freight forwarders to freight transport service providers. Findings provide evidence about differences in the dimensionality of service quality between B2C and B2B settings and, even in the latter, differences between freight forwarding services and other industries are observed. The present paper is one of the few studies that obtains relevant information about several transport modes simultaneously and the findings reinforce the notion that perceptive processes in each of them are different.
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Zhu, Quan, Harold Krikke, and Marjolein C. J. Caniëls. "The Effects of Different Supply Chain Integration Strategies on Disruption Recovery: A System Dynamics Study on the Cheese Industry." Logistics 5, no. 2 (April 1, 2021): 19. http://dx.doi.org/10.3390/logistics5020019.
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Long and complex supply chains are vulnerable to disruptions. One way to solve this problem is to successfully manage supply chain integration (SCI). A system dynamics simulation is thus applied to study a cheese supply chain with three individual firms: a producer, a logistics service provider (LSP), and a retailer. Our purpose is to study the effects of SCI strategies with different dimensional focuses, i.e., information integration (Scenario 1), relational integration (Scenario 2), and operational integration (Scenario 3), on the recovery of three types of disruptions, i.e., a producer capacity disruption, an LSP capacity disruption, and a demand disruption. Tests of parameter scenarios are further applied to provide solutions for supply chains using different strategies. Our results indicate that Scenario 3 is the best practice, regardless of any type of disruption, while Scenario 1 usually achieves the worst performance. This is consistent with an evolutionary perspective of supply chain integration: information integration gives firms a competitive advantage as the first step. Working as partners to share the most appropriate information leads to greater benefits. We extend this perspective by showing that further elimination of information delay helps the supply chain achieve the best performance.
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Schott, Lars, Christian-André Keun, and T. Simon Kaysser. "3Dsupply – Ersatzteilversorgung aus dem 3D-Drucker/3Dsupply – additive manufactured spare parts Qualifying a logistic provider to supply additive manufactured spare parts." wt Werkstattstechnik online 110, no. 07-08 (2020): 551–55. http://dx.doi.org/10.37544/1436-4980-2020-07-08-95.
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Um den disruptiven Risiken der additiven Fertigungstechnologie für die Logistikbranche zu begegnen, wird ein Logistikdienstleister dazu befähigt, die Technologie in seinem Dienstleistungsportfolio einzugliedern. Die Besetzung der Schnittstelle zwischen Kunden und Produzenten ermöglicht es wertschöpfende Elemente in die Prozesskette des Logistikdienstleisters zu integrieren, indem dieser sich als Experte zur technischen und wirtschaftlichen Bewertung von additiven Bauteilen etabliert. In order to counter the disruptive risks of additive manufacturing technology for the logistics industry, a logistics service provider is enabled to integrate the technology into its service portfolio. Filling the interface between customers and producers enables value-adding elements to be integrated into the process chain of the logistics service provider by establishing itself as an expert for the technical and economic evaluation of additive components.
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Aloini, Davide, Riccardo Dulmin, Valeria Mininno, and Simone Ponticelli. "Project-service Solutions in the Yacht Industry: A Value-Chain Analysis." International Journal of Engineering Business Management 5 (January 1, 2013): 52. http://dx.doi.org/10.5772/57331.
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In recent years, the increased provision of bundled products and services has become an increasingly relevant economic trend for manufacturers in achieving competitive advantage. The project environment has not been left untouched by this economic trend, in particular throughout the delivery of integrated project-service solutions in all project life cycle stages. Innovative value offerings encompass a complex network of suppliers and subcontractors that is not stable and is arranged in a sporadic and unpredictable manner. Multiple case studies in the yacht industry were conducted to explore the configuration of project-service solutions. The research constitutes an original contribution to studies on servitization adoption in an industrial project context from an inter-organizational perspective. It emerged that SMEs reorganize themselves, in order to provide flexible on-demand solutions to customers, by including all the capabilities within their network. Newly arising professional roles are oriented to the implementation of smart networks and are focused on service infusion in order to provide increased customer value.
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Persson, Gøran, and Helge Virum. "Growth Strategies for Logistics Service Providers: A Case Study." International Journal of Logistics Management 12, no. 1 (January 1, 2001): 53–64. http://dx.doi.org/10.1108/09574090110806226.
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This article is based on two studies, partly financed by the Norwegian Research Council. The first study was carried out in six organizations cooperating in two supply chain alliances. The purpose of this study was to develop a set of hypotheses concerning logistics service providers and their roles in supply chain alliances. The second study, involved interviews carried out in 12 different logistics organizations, and concerned their perception of future trends and future position. The purpose of this article is to highlight and to describe some of the major findings in the two studies on growth strategies for logistics service providers. We propose a matrix categorizing the players and their strategic position. Given the pressures in the industry and the individual strategic position, the strategic choices in fact are limited, leading to some dominating strategic directions that to a certain extent, also explain the structural changes in the industry.
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Li, Gong, and Jing Shi. "Wireless Sensor Network Technology and Its Application Potentials for Service Innovation in Supply Chain Management." International Journal of Applied Logistics 1, no. 4 (October 2010): 30–51. http://dx.doi.org/10.4018/jal.2010100103.
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The growing awareness of the strategic value of service along with higher product performance expectations has directed many industries to adopt service centric competitive strategies in managing their supply chains. Service innovation based on currently available advanced technologies has become critical in improving enterprises’ competitive strengths. Wireless sensor network (WSN) technology, which can provide a mobile, scalable, and reliable monitoring solution, is emerging as a tool for service innovation in supply chain management. This paper provides an overview of wireless sensor network technology and discusses how it can benefit modern industries. The fundamental theories of WSN are introduced as well as an overview of the development. The impact of information technologies on supply chain management and service innovation is then briefly discussed. Much emphasis is placed on the feasibility, procedures, and critical challenges of implementing WSN in supply chain management innovation. Current and future applications of WSN are also provided, followed by a case study demonstrating the application potentials of WSN for service innovation in the healthcare industry.
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Wang, Yan Ling. "Design and Operating for the Logistics Systems." Advanced Materials Research 433-440 (January 2012): 3101–5. http://dx.doi.org/10.4028/www.scientific.net/amr.433-440.3101.
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Logistics supply chain system management is the integration of key business processes from end user through original logistics suppliers that provides products, services, and information that add value for customers and other stakeholders. Due to the emergence of the global economy and intensified competition, many modern firms in the industry have recognized the importance of managing their logistics supply chains for fast product introduction and service innovations to the markets since the introduction of the term logistics supply chain management. For improved competitiveness, many modern firms in the industry have embraced the logistics supply chain management to increase organizational effectiveness and achieve such organizational goals as improved customer value, better utilization of resources, and increased profitability, through suitable design and effective operating of logistics supply chain system.
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van Strien, Jeroen, Cees Johannes Gelderman, and Janjaap Semeijn. "Performance-based contracting in military supply chains and the willingness to bear risks." Journal of Defense Analytics and Logistics 3, no. 1 (June 20, 2019): 83–107. http://dx.doi.org/10.1108/jdal-10-2017-0021.
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Purpose Performance-based contracting (PBC) plays an increasingly important role in the defense industry. This paper aims to investigate factors that influence service provider’s willingness to accept PBC-induced risks. It also shows how these risks could be managed in a military service supply chain. Design/methodology/approach The case study focused on the relationship between a service provider and a customer that acted on behalf of other users in the defense sector. The contract involved the sustainment of a military engine in a complex supply chain. Findings The service provider’s performance attributability appeared to have a strong impact on its willingness to take PBC-induced risks. For the parts where the service provider did not have full control over the service performance, exclusions and Service Level Agreements (SLAs) were used to manage and mitigate the risks associated with uncontrolled performance. The service provider’s willingness to accept PBC-induced risks was also affected by its ability to make accurate forecasts, the applied growth path and the length of the contract. Research limitations/implications This case has specific characteristics, unique by time (maturity of the technical system and supply chain) and place (market). It is recommended that results are tested in other research settings. Practical implications Organizations should be aware of the factors that influence a service provider’s willingness to bear PBC-induced risks. Customers should limit PBC to those parts of a contract where risks are of an acceptable level. Also, it is recommended to follow a phased growth path when it is not possible to make accurate forecasts in a PBC context. Originality/value This study is the first to address critical issues concerning the identification and management of risks under PBC in the defense industry.
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Rogers, Helen, Norbert Baricz, and Kulwant S. Pawar. "3D printing services: classification, supply chain implications and research agenda." International Journal of Physical Distribution & Logistics Management 46, no. 10 (November 7, 2016): 886–907. http://dx.doi.org/10.1108/ijpdlm-07-2016-0210.
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Purpose The purpose of this paper is to identify and classify the available types of 3D printing services, with the scope of determining the potential implications that such services could have on the supply chains of manufacturing firms and creating a research agenda for future studies. Design/methodology/approach The authors review the current literature on the potential supply chain impacts of 3D printing and evaluate the 3D printing services provided by 404 firms in selected European markets. Findings The results show that 3D printing services form a rapidly evolving industry, with new service providers entering the market on a regular basis. Evidence from the European markets investigated suggests that services can be classified into three distinct categories: generative, facilitative and selective services. Research limitations/implications This paper represents an attempt to take stock of a fast-moving and potentially paradigm-shifting market. The implications are dynamic as new applications, business models and techniques are continually being developed. Further studies are required to substantiate the findings. Practical implications Three categories of 3D printing services that could significantly impact supply chain configurations of the future are proposed. Several issues specific to 3D printing services raised in the research agenda require further scrutiny and substantiation before services can reach their full potential. Originality/value This paper provides an overview of the growing 3D printing services industry, highlighting how the market might change as additive manufacturing technology matures.
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Bajec, Patricija, Danijela Tuljak-Suban, and Evelin Krmac. "Do ISO standards favour logistics provider efficiency, competitiveness and sustainability? A Slovenian perspective." International Journal of Logistics Management 26, no. 2 (August 10, 2015): 275–95. http://dx.doi.org/10.1108/ijlm-01-2013-0006.
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Purpose – The purpose of this paper is to investigate the prevalence of the application of standards and their positive influence on the efficiency and competitiveness of Slovenian logistics service providers. Moreover, an analysis was also done on the relationship between the adoption of the environmental standard and greater concern for the environment. Design/methodology/approach – A small sample analysis was done using a combination of statistical methods and an abductive approach. A χ2 analysis was utilized to test the hypotheses. Findings – Many benefits were indicated. However, a positive relationship between quality standards and efficiency, as well as competitiveness, was not confirmed. In addition, the implementation of ISO 14001 quality standards was found to have no effect on the higher investment in environmental protection. Research limitations/implications – This study is limited by its local aspect (Slovenia), small sample size and its focus on just quality standards and their external factors. Future studies should be extended to the countries of eastern Europe and should further examine the relationship of internal factors as well as the relationship between the adoption of quality standards and the supply chain. Practical implications – A survey is essential not just for the Slovenian industry but also for the wider logistics industry as well as for government authorities and standards providers. Originality/value – This is one of the first papers written to analyse the effects of quality standards on international logistics service providers and the first paper that has explored the impact of standards on Slovenian logistics service providers.
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Štůsek, J. "Application of logistics in woodworking industry." Journal of Forest Science 50, No. 3 (January 11, 2012): 142–48. http://dx.doi.org/10.17221/4609-jfs.
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The paper is focused on logistics. The importance of the logistic chain management is emphasized as it becomes a crucial competitive success factor. The total corporate costs and customer service quality are dependent on the structure and communication within this chain. Using a concrete example, several results of the establishment of the logistic approach in the woodworking industry are mentioned in the paper. It has to be emphasized that the application of the logistic principles in the industry has its own specificities arising mainly from the biological character of processes providing and manufacturing the basis resource. A solution of the supply – purchase chain is provided on the basis of an example of the company Dřevovýroba.
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Tang, Diming, and Robert Lyons. "An ecosystem lens: Putting China’s digital music industry into focus." Global Media and China 1, no. 4 (December 2016): 350–71. http://dx.doi.org/10.1177/2059436416685101.
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The digital disruption of the global music industry hits the value chain for recorded music hard. In China, new digital service providers began to amass large user bases, offering a variety of services based on e-commerce and social messaging applications. In a low-intellectual property environment, these services have become the primary sources of digital music streaming via the Internet and increasingly through mobile telephony. This article reviews the literature on the value chains within the Chinese music industry, compares a classic business ecosystem model with a more recent model, and examines available user data on current Chinese music streaming services. We then suggest an ecosystem framework toward understanding the digital music industry in China and discuss how this framework maps to recent developments in China’s digital music industry.
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Yan, Kong, and Wang Yanna. "“Blockchain Plus Supply Chain Finance” Boosts Pharmaceutical Industry: A Case Study of Jixiangtian Blockchain Medical and Health Service Platform." E3S Web of Conferences 292 (2021): 02006. http://dx.doi.org/10.1051/e3sconf/202129202006.
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China’s pharmaceutical industry has enormous potential. With the launch of relevant state policies and the innovations being made on the financial front, the country’s medical industry has a closer tie with its financial institutions in the supply chain. On the other hand, the booming of supply chain finance provides excellent platforms for financial institutions, pharmaceutical companies and third-part logistics to interact with each other. Nevertheless, supply chain finance in a traditional sense is still facing many challenges. Taking Jixiangtian, a blockchain and medical service platform as an example, this paper illustrated the problems faced by the traditional pharmaceutical supply chain, and analyzed pharmaceutical supply chain platforms using blockchain technology to propose solutions to tackle the financial challenges faced by traditional supply chains.
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Hermes, Sebastian, Tobias Riasanow, Eric K. Clemons, Markus Böhm, and Helmut Krcmar. "The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients." Business Research 13, no. 3 (September 11, 2020): 1033–69. http://dx.doi.org/10.1007/s40685-020-00125-x.
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AbstractWhile traditional organizations create value within the boundaries of their firm or supply chain, digital platforms leverage and orchestrate a platform-mediated ecosystem to create and co-create value with a much wider array of partners and actors. Although the change to two-sided markets and their generalization to platform ecosystems have been adopted among various industries, both academic research and industry adoption have lagged behind in the healthcare industry. To the best of our knowledge current Information Systems research has not yet incorporated an interorganizational perspective of the digital transformation of healthcare. This neglects a wide range of emerging changes, including changing segmentation of industry market participants, changing patient segments, changing patient roles as decision makers, and their interaction in patient care. This study therefore investigates the digital transformation of the healthcare industry by analyzing 1830 healthcare organizations found on Crunchbase. We derived a generic value ecosystem of the digital healthcare industry and validated our findings with industry experts from the traditional and the start-up healthcare domains. The results indicate 8 new roles within healthcare, namely: information platforms, data collection technology, market intermediaries, services for remote and on-demand healthcare, augmented and virtual reality provider, blockchain-based PHR, cloud service provider, and intelligent data analysis for healthcare provider. Our results further illustrate how these roles transform value proposition, value capture, and value delivery in the healthcare industry. We discuss competition between new entrants and incumbents and elaborate how digital health innovations contribute to the changing role of patients.
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S, Saravanan, and Anubama B. "Selection of Cold Chain Logistics Service Providers in Pharmaceutical Industry with Reference to India." International Journal of Managing Value and Supply Chains 8, no. 2 (June 30, 2017): 1–12. http://dx.doi.org/10.5121/ijmvsc.2017.8201.
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Kaur, Kashveenjit. "BUSINESS INTELLIGENCE ON SUPPLY CHAIN RESPONSIVENESS AND AGILE PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIAN LOGISTICS INDUSTRY." International Journal of Supply Chain Management 6, no. 2 (August 23, 2021): 31–63. http://dx.doi.org/10.47604/ijscm.1351.
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Purpose: This study examine how BIS implementation affects the agile efficiency of the supply chain with the logistics industry's supply chain responsiveness. As a variable for assessing the relationship and effect on agile efficiency, business intelligence competence (managerial competence, technological competence and cultural competence) and supply chain responsiveness will be investigated.
Methodology: A survey questionnaire comprised of 39 questions using the purposive method of sampling used to select the target group and replied to the survey with the outcome of a total of 50 respondents, via SPSS, the data was further analysed to examine the relationship between all variables.
Findings: The study finds that (1) business intelligence competence has a significant positive impact on the response to the supply chain, (2) business intelligence competence has a significant positive impact on the supply chain's agile performance, (3) responsiveness to the supply chain has a significant positive impact on agile performance.
Unique contribution to theory, practice and policy: This study contributes to enhancing the quality and effectiveness of the business operation of the 3PL service provider, government customs and port department.
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Hashom, Hasrul, Ahmad Shabudin Ariffin, Rohafiz Sabar, and Hartini Ahmad. "HALAL-LOGISTICS VALUE CHAIN ON FIRM PERFORMANCES: A CONCEPTUAL FRAMEWORK." International Journal on Food, Agriculture and Natural Resources 1, no. 2 (December 20, 2020): 8–14. http://dx.doi.org/10.46676/ij-fanres.v1i2.10.
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Various research on logistics has been conducted to examine Logistics Service Provider (LSP) firm performances in many angles. This is important since logistics service has become an important industry globally and the trend also absorb in Malaysia`s commercial market. Growing in innovation trend was also effected logistics when demand on green logistics take place in international stages on awareness over environmental issues. In line with this development, halal-value creation concept also emerges and constructively contribute to the sustainability of the industry. Therefore, there is a discrepancy in the study of business models, particularly on the firm performance that have not yet been tested in the role of halal and green logistics as a catalyst for marketing strategies that can benefit a company. Thus, this concept paper will conduct an effort and check previous literature related to business performance to see the direct relationship on halal and green logistics as independent variable toward firm`s performance. Through this conceptual study, halal-green logistics will be dedicating as element of sustainability marketing in firm`s performance; which environmental and contamination issues will be highlights and address accordingly. This study will propose Resource-based View Theory as underpinning theory to prove inclination of relationship between variables. Finally, the paper will provide Halal-Logistics Value Chain conceptual framework as initiative to facilitate the global community of researchers and practitioners in understanding the diversity, meaning, and evolution of the halal-green logistics phenomenon in the context of emerging economies, also as improving firm performance.
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Ismail, Hassan, and Nazrul Islam. "Factors Influencing Strategic Options Of Managed Service Adoption By Telecommunication Operators: The Case Of Sri Lanka." Journal of Applied Business Research (JABR) 35, no. 6 (November 1, 2019): 157–78. http://dx.doi.org/10.19030/jabr.v35i6.10308.
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The market pressure on the mobile operators to improve bottom line, network performance, competence needs and rapid changing business environment led the operators to adopt managed services at different levels in their operation. Transferring value chain activities to an expert service provider is called a “managed service”.Managed services are a spectrum of solutions offering incremental levels. Existing practices indicate five levels of managed services in the spectrum viz transaction, task, project, service management, service and capacity management based.The purpose of this research is to identify the factors influencing managed services at different levels in the context of a developing country. For this intent, this research adopted a case study approach of the Sri Lankan telecom industry covering all mobile operators of the country.The findings of this study show a clear pattern between levels from Level-1 to Level-5. Level 1 is almost as subset of level 2, and level 4 is a subset of level 5. Five levels of managed services can be divided into three distinct groups, levels 1&2, level 3 and levels 4 & 5. Organizational and industry dynamics factors influence all levels. However, national regulatory environment factors are very important in adopting managed services at levels 4&5. The existing studies look the factors influencing managed services in general. This study is unique as it identifies the factors influencing managed services at each level and prioritized them. This will help operators to select a level of adoption instead of adopting managed services on a trial and error basis.
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Mirghafoori, Seyed Habibollah, Ali Morovati Sharifabadi, and Salim Karimi Takalo. "Development of causal model of sustainable hospital supply chain management using the Intuitionistic Fuzzy Cognitive Map (IFCM) method." Journal of Industrial Engineering and Management 11, no. 3 (July 26, 2018): 588. http://dx.doi.org/10.3926/jiem.2517.
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Purpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researchers and business analysts. Healthcare industry is among the largest service industries with the highest potential for improvement in sustainability performance. The purpose of this study was to identify the concepts influencing the sustainability of hospital supply chain and provide a causal model for sustainable supply chain of hospital service.Design/methodology/approach: In this study, concepts that influence the sustainability of a hospital service supply chain were identified by in-depth interviewing of 18 experts in hospitals of Kerman, Iran. Delphi method was used to reorganize the initial concepts into 15 concepts. Finally, the Intuitionistic Fuzzy Cognitive Map (IFCM) method was used to develop the causal model of sustainable supply chain management for hospital service.Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. The results indicate that service delivery management is highly central among other concepts.Originality/value: with focusing on concepts such as service management, and capacity and resources management, The sustainability of the hospital supply chain can be improved.
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Jalilvand, Mohammad Reza, Javad Khazaei Pool, Masood Khodadadi, and Mehdi Sharifi. "Information technology competency and knowledge management in the hospitality industry service supply chain." Tourism Review 74, no. 4 (September 25, 2019): 872–84. http://dx.doi.org/10.1108/tr-04-2018-0054.
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Purpose This study aims to provide a better understanding of how information technology (IT) competency and knowledge management (KM) contribute to service supply chain (SSC) (coordination, collaboration and efficiency) practices in the hospitality industry. Design/methodology/approach Drawing on tourism businesses, this study tests the structural relationships of IT competency, KM and SSC. Structural equation modeling is performed to test the hypotheses. A survey of 494 hotels in Iran provided empirical evidence for the existence of interrelationships between multiple constructs. Findings The analysis demonstrated that IT competency is significantly associated with KM. Furthermore, SSC practices are found to be directly impacted by KM and IT competency. Originality/value This study unpacks the mechanism that operates between IT competency, KM and SSC and contributes to the academic research on SSC in the context of the hospitality industry.
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Ju, Yingjie, Yue Wang, Ye Cheng, and Jun Jia. "Investigating the Impact Factors of the Logistics Service Supply Chain for Sustainable Performance: Focused on Integrators." Sustainability 11, no. 2 (January 21, 2019): 538. http://dx.doi.org/10.3390/su11020538.
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The overall scale of China’s logistics industry is growing rapidly, and the environment and conditions for its development are constantly improving, which lays a solid foundation for further accelerating the development of the logistics industry. However, logistics services are characterized by subordination, immediacy, demand volatility, and substitutability. Low-level integrated management of logistics services seriously hinders the development of the logistics service supply chain (LSSC) for sustainable performance. Many studies have been limited to the performance evaluation of LSSCs, and the factors affecting LSSC performance have generally been ignored. This study focuses on integrated LSSCs by using an integrator’s opportunistic behavior as the entry point of research and investigates the factors that affect the sustainability of LSSC performance. On the basis of relevant theories, a model for a hypothesis is constructed and eight hypotheses are subsequently proposed. Moreover, 271 survey responses from functional logistics service providers (research object) are utilized to develop a structural equation model for empirical research. Findings show that integrators with opportunistic behavior inhibit the information-sharing behavior of supply chain members. Consequently, the integration capability and agility of LSSCs are reduced, which affects the overall performance of LSSCs. The findings of this study can provide management insights into the behaviors of supply chain members and governments.
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Liu, Weihua, Yi Yang, Xiang Li, Haitao Xu, and Dong Xie. "A Time Scheduling Model of Logistics Service Supply Chain with Mass Customized Logistics Service." Discrete Dynamics in Nature and Society 2012 (2012): 1–18. http://dx.doi.org/10.1155/2012/482978.
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With the increasing demand for customized logistics services in the manufacturing industry, the key factor in realizing the competitiveness of a logistics service supply chain (LSSC) is whether it can meet specific requirements with the cost of mass service. In this case, in-depth research on the time-scheduling of LSSC is required. Setting the total cost, completion time, and the satisfaction of functional logistics service providers (FLSPs) as optimal targets, this paper establishes a time scheduling model of LSSC, which is constrained by the service order time requirement. Numerical analysis is conducted by using Matlab 7.0 software. The effects of the relationship cost coefficient and the time delay coefficient on the comprehensive performance of LSSC are discussed. The results demonstrate that with the time scheduling model in mass-customized logistics services (MCLSs) environment, the logistics service integrator (LSI) can complete the order earlier or later than scheduled. With the increase of the relationship cost coefficient and the time delay coefficient, the comprehensive performance of LSSC also increases and tends towards stability. In addition, the time delay coefficient has a better effect in increasing the LSSC’s comprehensive performance than the relationship cost coefficient does.
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Zhang, Min, Qiuping Huang, Xiande Zhao, and Lijun Ma. "The impact of information integration on purchase order finance and new product launch: a case study." International Journal of Operations & Production Management 41, no. 4 (April 1, 2021): 359–82. http://dx.doi.org/10.1108/ijopm-06-2020-0377.
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PurposeIn this study, we examine the implementation of purchase order finance (POF) which is an innovative supply chain finance (SCF) solution by an innovative SCF lender (i.e. supply chain service provider (SCSP)). The effect of information integration between the SCSP (lender) and product designers (borrowers) on the lender's POF decisions and the borrowers' new product launch is investigated.Design/methodology/approachWe conduct a case study in the Chinese smartphone industry. A mixed methods design is used, and data are collected from both the supply chain service provider (SCSP) and product designers. We first conduct a qualitative study. Hypotheses are developed concerning the relationships between information integration, in terms of social interaction and information system integration, POF and new product launch. We then conduct a quantitative study. The multilevel structural equation modelling method is used to test the hypotheses.FindingsWe find that information system integration is positively associated with POF but has no significant effect on new product launch. Social interaction is negatively associated with POF but positively associated with new product launch. POF is positively associated with new product launch.Originality/valueThis study contributes to the literature by empirically examining the implementation of POF from both the lender's and borrower's perspectives. We find that information system integration and social interaction have different effects on POF and new product launch. The results thus provide insights into how a lender makes POF decisions and reveal the benefits of POF for borrowers.
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Li, Shouwei, and Zongjun You. "Research on the exponential growth effect on network topology: Theoretical and empirical analysis." International Journal of Modern Physics C 29, no. 05 (May 2018): 1840004. http://dx.doi.org/10.1142/s0129183118400041.
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Integrated circuit (IC) industry network has been built in Yangtze River Delta with the constant expansion of IC industry. The IC industry network grows exponentially with the establishment of new companies and the establishment of contacts with old firms. Based on preferential attachment and exponential growth, the paper presents the analytical results in which the vertices degree of scale-free network follows power-law distribution [Formula: see text] ([Formula: see text]) and parameter [Formula: see text] satisfies [Formula: see text]. At the same time, we find that the preferential attachment takes place in a dynamic local world and the size of the dynamic local world is in direct proportion to the size of whole networks. The paper also gives the analytical results of no-preferential attachment and exponential growth on random networks. The computer simulated results of the model illustrate these analytical results. Through some investigations on the enterprises, this paper at first presents the distribution of IC industry, composition of industrial chain and service chain firstly. Then, the correlative network and its analysis of industrial chain and service chain are presented. The correlative analysis of the whole IC industry is also presented at the same time. Based on the theory of complex network, the analysis and comparison of industrial chain network and service chain network in Yangtze River Delta are provided in the paper.
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He, Haixiang. "Information Fusion Algorithm for Big Data in Digital Publishing Industry Chain." Complexity 2021 (April 16, 2021): 1–10. http://dx.doi.org/10.1155/2021/9925567.
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This paper studies the information of big data in the digital publishing industry chain and adopts advanced algorithms for its fusion calculation. The basic theory of digital publishing ecological chain is dissected, the construction requirements, construction methods, and construction paths of digital publishing ecological chain are analysed, and feasible construction measures are proposed. It also defines the connotation of the fusion of knowledge services between publishing institutions and libraries in the digital era; then analyses the characteristics and principles of the fusion of knowledge services between publishing institutions and libraries in the digital era; and finally sorts out the theoretical foundations such as synergy theory, information integration service theory, and game theory. Meanwhile, this paper also studies the flow of digital publishing resources and empirically analyses the eco-efficiency of digital publishing eco-chain by using metabolic network analysis, population analysis, and life cycle analysis, and it finds the eco-efficiency problems of the existing e-book eco-chain from its analysis. Finally, the imbalance in the digital publishing ecological chain and its hazards are analysed, and specific regulation and optimization measures are proposed. The research in this paper makes up for the deficiencies of related studies and can well solve the problems that exist in the previous and provide theoretical support for the healthy development of digital publishing enterprises.
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Wu, Chun-Ho, Yung-Po Tsang, Carman Ka-Man Lee, and Wai-Ki Ching. "A Blockchain-IoT Platform for the Smart Pallet Pooling Management." Sensors 21, no. 18 (September 21, 2021): 6310. http://dx.doi.org/10.3390/s21186310.
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Pallet management as a backbone of logistics and supply chain activities is essential to supply chain parties, while a number of regulations, standards and operational constraints are considered in daily operations. In recent years, pallet pooling has been unconventionally advocated to manage pallets in a closed-loop system to enhance the sustainability and operational effectiveness, but pitfalls in terms of service reliability, quality compliance and pallet limitation when using a single service provider may occur. Therefore, this study incorporates a decentralisation mechanism into the pallet management to formulate a technological eco-system for pallet pooling, namely Pallet as a Service (PalletaaS), raised by the foundation of consortium blockchain and Internet of things (IoT). Consortium blockchain is regarded as the blockchain 3.0 to facilitate more industrial applications, except cryptocurrency, and the synergy of integrating a consortium blockchain and IoT is thus investigated. The corresponding layered architecture is proposed to structure the system deployment in the industry, in which the location-inventory-routing problem for pallet pooling is formulated. To demonstrate the values of this study, a case analysis to illustrate the human–computer interaction and pallet pooling operations is conducted. Overall, this study standardises the decentralised pallet management in the closed-loop mechanism, resulting in a constructive impact to sustainable development in the logistics industry.
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Chen, Ivy S. N., Patrick K. O. Fung, and Simon S. M. Yuen. "Dynamic capabilities of logistics service providers: antecedents and performance implications." Asia Pacific Journal of Marketing and Logistics 31, no. 4 (September 9, 2019): 1058–75. http://dx.doi.org/10.1108/apjml-12-2017-0308.
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Purpose Dynamic capabilities (DC) have been linked to firm competitive advantage, but the ways in which firms can create and build these DC are still not clear. The purpose of this paper is to propose a model with organizational learning (OL) and supply chain orientation (SCO) as antecedents of dynamic logistics capabilities and firm performance as the outcome. The study tests this model on a sample of logistics service firms. Design/methodology/approach Partial least squares structural equation modeling was used to analyze the data collected from 103 logistics firms drawn from the Chartered Institute of Logistics and Transportation of Hong Kong. Findings Results show that OL directly enhances DC and indirectly through SCO. The relationship between OL and SCO is stronger than the relationship between OL and DC. DC are positively related to logistics firm performance. Research limitations/implications The study relied on perceptual and self-reported data from senior management. Relationships among variables may also be inflated by common method variance but efforts were taken to reduce this threat. Practical implications Logistics firms should promote a learning culture in the organization. Organization learning enhances a firm’s willingness to change and innovate. It also helps employees to gain a better understanding of clients’ supply chains and possibilities. SCO helps the firm to direct its reconfiguration and renewal efforts where the returns are the highest. Originality/value There is scant empirical research on the antecedents of DC outside of manufacturing and knowledge-intensive services. The study focused on the logistics services industry. SCO, a necessary strategic orientation for firms in the supply chain, has not been empirically investigated in the previous research. This study addressed these gaps in the literature and contributes to the understanding of the factors giving rise to DC.
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Zhong, Yaoguang, Ivan Ka Wai Lai, Fangfang Guo, and Huajun Tang. "Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry." Sustainability 12, no. 20 (October 9, 2020): 8293. http://dx.doi.org/10.3390/su12208293.
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This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.
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Zhang, Yong, Shijun Liu, Wu Lei, and Yuchang Jiao. "Service-oriented enterprise interoperability in automobile supply chain management." Computer Science and Information Systems 7, no. 1 (2010): 31–49. http://dx.doi.org/10.2298/csis1001031z.
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How to enhance interoperability between stakeholders and improve efficiency of supply chain management is the key issue that needs to be addressed in automobile industry. Existing interoperability solutions are suitable only for large enterprises, however, small and medium-sized enterprises (SMEs) lack cheap, easy to integrate and easy to customize solutions. This paper proposes a methodology that provides a guide on how to establish interoperability between enterprises through a federated approach. An interoperability service platform is designed and delivered in the form of Software as a Service (SaaS). This paper introduces the specifications of the service platform and proposes an interactive framework which is used to establish interoperability between the service platform and other on-premise applications.
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Schenk, A. R. J. "RESOURCE SHARING AND STRATEGIC ALLIANCES-REDUCTION OF OILFIELD COSTS THROUGH INNOVATIVE SUPPLY CHAIN MANAGEMENT." APPEA Journal 38, no. 1 (1998): 570. http://dx.doi.org/10.1071/aj97032.
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Supply chain management is the relatively recently implemented concept of managing an integrated supply function from production of a product or service to its receipt by its ultimate end user.This management philosophy has revolutionised production and manufacturing industries throughout the world, and has brought about dramatic efficiency improvements, with similar effects upon reducing overall costs. Traditionally, this was an area that was considered of low priority, presenting little opportunity for value adding or innovation, and characterised by adversarial, uncompetitive management techniques.Similarly, in the oil and gas industry, especially in the North Sea and the Gulf of Mexico, extended supply chains have necessitated a re-evaluation of the mechanisms used not only for provision of the supply service, but in the relationship between the operator and the service provider. Most notable examples being the CRINE (Cost Reduction Initiative for the New Era) initiative in the United Kingdom and Chevron Corporation's (one of West Australian Petroleum's participants and also its technical advisor) CSQIP (Chevron Supplier Quality Improvement Process) methodology.This paper will concern itself therefore with the application of cutting edge Supply Chain Management techniques garnered from both the North Sea and the United States. Focussing specifically upon alliancing/partnering, resource sharing and outsourcing, upon West Australian Petroleum Pty Limited (WAPET) and its respective contractors.It will seek to show that through innovative use of current supply chain management tools, as well as imaginative 'out of the box' thinking by WAPET personnel and contractor personnel alike, significant cost reductions and performance improvements can be brought to bear on oilfield operating costs.
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Yusuf, Yahaya, Angappa Gunasekaran, Thanos Papadopoulos, Wendy Auchterlounie, Delphine Hollomah, and Masha Menhat. "Performance measurement in the natural gas industry." Benchmarking: An International Journal 25, no. 8 (November 29, 2018): 2913–30. http://dx.doi.org/10.1108/bij-11-2017-0301.
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PurposeThe purpose of this paper is to develop a performance measurement model for the entire supply chain that includes balanced set of performance measures.Design/methodology/approachThe conceptual model was validated empirically in case companies through semi-structured interviews and content analysis of documents.FindingsPerformance measures are important to companies in the natural gas (NG) supply chain to assess performance against set objectives in order to identify loopholes in performance. This is important in order to remain competitive. The research found that both financial and non-financial performance measures are employed by companies to measure performance. The results also indicate that six performance criteria of the conceptual model are vital to the NG supply chain. In addition, all identified measures under each of criteria impact on performance of the supply chain with customer service and financial criteria considered as most important.Research limitations/implicationsThe empirical data collected from the NG supply chain in Ghana were relatively small; however, additional information was obtained from company data and relevant magazines. Also, getting through to specific target participant was a challenge due to busy work schedule but, in case companies where it proved impossible, other staff who were also involved in supply chain were interviewed instead.Practical implicationsThis research provides a useful source of information on performance measures for practitioners in the NG industry who wish to measure performance of their supply chain. It also provides areas from which further and additional research can be carried out.Originality/valueThis research provides performance measures for the NG supply chain of Ghana. Typically, performance measures have been evaluated in discrete manufacturing supply chain, petroleum industry supply chain and oil industry supply chain. This research expanded on ideas from these studies and applied them in the NG industry.
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Jan Angelis, Jannis, and Marc Thompson. "Product and Service Complexity and High Performance Work Practices in the Aerospace Industry." Journal of Industrial Relations 49, no. 5 (November 2007): 775–81. http://dx.doi.org/10.1177/0022185607082220.
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Offering products or services with high specification and complexity is often used as a competitive business strategy for organizations that cannot compete on cost. Theories on high performance work practices suggest that the combination of high employee involvement and aligned human resources and industrial relations allows firms to achieve higher performance. This study explores the adoption of such work practices in the UK aerospace industry. The results are based on responses from 225 firms across the value chain, ranging from service providers and systems integrators to component and material suppliers. The study identifies relevant work practices at each level of product and service complexity and discusses the varying needs firms have depending on their product offerings, and the implications on their work practices.
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Asian, Sobhan, Javad Khazaei Pool, Ali Nazarpour, and Reihaneh Alsadat Tabaeeian. "On the importance of service performance and customer satisfaction in third-party logistics selection." Benchmarking: An International Journal 26, no. 5 (July 1, 2019): 1550–64. http://dx.doi.org/10.1108/bij-05-2018-0121.
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Purpose Developing strategic relationships with third-party logistics (3PL) providers has long been one of the key challenges in automotive supply chains. The purpose of this paper is to propose a new approach for evaluation and indexing 3PL providers using the Kano model. Design/methodology/approach The statistical population used in this research comprises managers from the Iranian automotive industry. The Kano evaluation approach is used to analyze the data collected and to classify the criteria used in selection of the preferred 3PL providers. Findings The results suggest that the proposed framework, based on the Kano classification, can be a powerful tool for the automotive industry in evaluating 3PL providers. Moreover, the analyses indicate that 3PL providers need to improve their service offering in aspects that are to be found in the Kano model’s requirements, namely, must-be, one-dimensional and attractive. Originality/value This study contributes to the supply chain management literature by being the first to classify selection indices of 3PL providers in the automotive industry using the Kano model.
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Sarkar, Biswajit, Bikash Koli Dey, Mitali Sarkar, and Ali AlArjani. "A Sustainable Online-to-Offline (O2O) Retailing Strategy for a Supply Chain Management under Controllable Lead Time and Variable Demand." Sustainability 13, no. 4 (February 6, 2021): 1756. http://dx.doi.org/10.3390/su13041756.
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Every industry always tries to provide the best service to its consumers. To provide better service to the consumer and optimize profit, a sustainable online-to-offline retailing strategy is proposed in this current study. Both online and offline systems are considered here, i.e., to provide the best service, the industry sells its products online and offline. Due to the consideration of online and offline systems, the selling price of the products is also different for different modes, and the demand for a particular product is the combined demand of online demand and offline demand, which depend on the selling price of the product. Moreover, the exact lead time and exact backorder are calculated to obtain the system’s exact cost or profit, which directly improves the system’s service. Different investments are incorporated to optimize the total system profit. A distribution-free approach is utilized to solve this model. Numerical examples are provided to prove the applicability of the model in reality. Sensitivity analysis is performed based on critical parameters. Special cases and graphical representations also prove the global optimality of the current study.
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Chen, Jui-Lung. "The Relationship among Service Quality, Relationship Quality, and Customer Loyalty for Chain Restaurant Industry." International Journal of Marketing Studies 8, no. 3 (May 25, 2016): 33. http://dx.doi.org/10.5539/ijms.v8n3p33.
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<p>In an environment featuring fierce competition and consumers’ ever higher requirements on service quality, the enterprises in the catering industry are facing unprecedented pressure in their survival. This study aims to explore the relevance among service quality, relationship quality and customer loyalty. With the customers of the Taiwanese chain stores in the catering industry as the research subjects, it collects data through questionnaire and analyzes the data with the descriptive statistics, the reliability and validity analysis, and the multiple regression analysis. The research results show that the “tangibles”, “responsiveness” and “assurance” of service quality have effects on relationship quality. Moreover, the “assurance” of service quality and the “trust” and “commitment” have effects on customer loyalty. According to the research results, this study offers some reference to relevant enterprises and provides a direction for future studies.</p>
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LIN, Cheng Shian, and Chun Yueh LIN. "CONSTRUCTING A NETWORK EVALUATION FRAMEWORK FOR IMPROVING THE FINANCIAL ECOSYSTEM IN SMALL-MEDIUM SIZE FIRMS." Technological and Economic Development of Economy 24, no. 3 (May 17, 2018): 893–913. http://dx.doi.org/10.3846/20294913.2016.1233515.
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This study presents an evaluation framework to measure the various operations to acquire the optimal core operation (CO) when financier provides the supply chain finance (SCF) services in smartphone industry supply chain (SC). The proposed model applies the modify Delphi method and analytic network process (ANP). First, the evaluation model establishes a network with three criteria, eleven sub-criteria and four operations. Next, the ANP is utilized to the framework to obtain the relative weights of the criteria. Finally, the application of the multi-criteria decision making process will list the optimal CO on the basis of their rankings in the framework.The proposed model and the relevant research results can provide academic support to the decision-makers on finance sector with a valuable objective guide for assessing the CO of smartphone industry SC programs to determine the optimal solution in their actual administration of SCF service practices.
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Song, Hua, Kangkang Yu, and Qiang Lu. "Financial service providers and banks’ role in helping SMEs to access finance." International Journal of Physical Distribution & Logistics Management 48, no. 1 (February 12, 2018): 69–92. http://dx.doi.org/10.1108/ijpdlm-11-2016-0315.
Full textAbstract:
Purpose Despite their crucial role in sustaining national economies, small and medium enterprises (SMEs) are beset by the constraint of financing at better conditions. The purpose of this paper is to compare supply chain finance (SCF) solutions provided by commercial banks and financial service providers (FSPs) that help SMEs access financing. Design/methodology/approach This study looks at multiple case studies using in-depth interviews with focal firms (lenders) to answer the research questions. In-depth interviews were conducted with three Chinese FSPs and three commercial banks providing working capital to the same SMEs. The unit of analysis is SCF solutions that have made the companies competitive in the industry. Findings The case studies show that the acquisition of transaction information and business credit in SCF can reduce ex ante information asymmetry. SCF utilizing receivable transfers, closed-loop business, relational embeddedness, and a combination of outcome control and behavioral control can also reduce ex post information asymmetry. For these reasons, compared with commercial bank-dominated SCF, SCF adopted by FSPs in the supply chain can better reduce information asymmetry. Originality/value This study contributes to the emerging literature exploring the impact of SCF on SMEs accessing financing. In particular, this study provides supply chain management and operations insights on SCF and their consequent influence. Previous research has focused on the direct dyadic relationship between lenders and borrowers while neglecting supply chain effects. Uniquely, this study explores the different ways commercial banks and FSPs implement SCF solutions.