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Dissertations / Theses on the topic 'Industry Expectation'

Author: Grafiati

Published: 7 June 2025

Last updated: 2 August 2025

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1

Venter, Jan MP. "An analysis of the expectation gap in the personal financial services industry in South Africa / Jan MP Venter." Thesis, North-West University, 2008. http://hdl.handle.net/10394/4346.

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2

Zhou, Lu, and Chenyun Qiu. "Cultural Influence on Customer Expectation to Swedish Banking Service : Study of Swedish Banking Industry." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6227.

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This thesis is a part of a larger collaboration between students during the spring semester of 2009. The aim was to work together in order to collect more data and allow deeper analysis in the specific area chosen by each student-group. The goal was to come up with advice for banks on how to target immigrants in Sweden. During this process a common theoretical framework was decided on and a questionnaire was developed. The questionnaire was written in English and later translated to several other languages in order to reach some of the target groups that were not fluent in English. The chosen

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3

Leung, Suk-fong Doris. "Different expectation between producers and consumers on the quality of home ownership scheme flats." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21029088.

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4

Leung, Suk-fong Doris, and 梁淑芳. "Different expectation between producers and consumers on the quality of home ownership scheme flats." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31968442.

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5

Edman, Sofie, and Emma Eriksson. "Revisor - en yrkesroll i förändring : En kvalitativ studie ur tre perspektiv; blivande, nuvarande och före detta medlemmar i revisorsprofessionen." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69870.

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Revisorsprofessionen står inför en stor utmaning i och med en hög personalomsättning och närliggande pensionsavgångar. Förutsedda konsekvenser är en försämrad kvalitet på arbetet, sämre expertis, ifrågasatt oberoende samt ökad arbetsbelastning för kvarvarande revisorer. Tidigare studier visar att icke överensstämmande förväntningar påverkar revisionsmedarbetarnas intentioner att byta yrkesinriktning. Examensarbetet ämnar således identifiera och skapa förståelse för vilka förväntningar som finns på yrkesrollen samt hur den upplevs i realiteten. För att besvara syfte

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6

Al-Rayes, Raed N. "Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context." Thesis, University of Bradford, 2006. http://hdl.handle.net/10454/3740.

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The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study combines the EFQM excellence model as an internal assessment tool (case studies), with the SERVQUAL gap model for external assessment (questionnaires). Analysing and contrasting the two sets of results al

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Al-Rayes, Raed Nasser. "Measuring service excellence in banking industry using an integrated approach : an empirical study in the Saudi context." Thesis, University of Bradford, 2006. http://hdl.handle.net/10454/3740.

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The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study combines the EFQM excellence model as an internal assessment tool (case studies), with the SERVQUAL gap model for external assessment (questionnaires). Analysing and contrasting the two sets of results allowed t

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8

Diemer, Ann E. "What is She Doing Here?: Implicit Barriers to the Tech Industry’s Boys’ Club." Scholarship @ Claremont, 2015. http://scholarship.claremont.edu/scripps_theses/548.

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Though the workforce in the United States is comprised of more than 50% women, women hold only 26% of professional computing jobs, and at some companies the percentage is even lower (National Center for Women & Information Technology, 2011). This study aims to examine whether employees within the tech industry have an implicit association between the concepts of “maleness” and “tech”. Participants will complete a priming task, an Implicit Association Test, and a survey about existing sexist beliefs and their jobs. The Expectation States Theory (Eagly, Beall, & Sternberg, 2004) suggests that al

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9

Lindgren, Sophie, and Amanda Tuvhag. "Corporate Social Responsibility : The future of business or just a beautiful surface?" Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19837.

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Master Thesis in Marketing,SchoolofBusinessandEconomicsat Linnaeus University, spring 2012 Authors: Sophie Lindgren and Amanda Tuvhag Title: Corporate Social Responsibility – A successful business strategy or just a trend? Purpose: First of all, this thesis wants to describe managers’ expectations regarding customers’ perception about their retail stores CSR initiatives and furthermore their implemented CSR initiatives. Secondly, to describe customer awareness and engagement towards retail stores CSR initiatives. Finally, to compare the results from retail store and customers, in purpose to id

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10

Yang, Furong. "De l'échec perçu du service à l'intention de comportement : le rôle de l’attribution et des attentes de compensation sur la satisfaction : une étude empirique dans l'hôtellerie chinoise." Thesis, Université Grenoble Alpes (ComUE), 2018. http://www.theses.fr/2018GREAG004.

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Dans l’hôtellerie, les défaillances de service sont presque inévitables. Pour limiter les conséquences indésirables, les chercheurs et les praticiens se sont concentrés sur l'efficacité de la compensation en cas d'échec. Malgré l'existence de divers modèles de recherche, les comportements des clients comme la rupture de la relation ou la propagation d’un bouche-à-oreille négatif, même après les efforts de récupération, restent à comprendre.Pour répondre à la question de recherche : « Dans le secteur de l'hôtellerie en Chine, dans quelle mesure la satisfaction après compensation de service peut

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11

Cezard, Adélaïde. "Determinants of services expectations, an application to the airline industry." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ39079.pdf.

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12

de, Souza Almeida Lilian Maria. "Understanding Industry’s Expectations of Engineering Communication Skills." DigitalCommons@USU, 2019. https://digitalcommons.usu.edu/etd/7493.

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The importance of communication in the engineering profession is widely acknowledged by various stakeholders, including industry, academia, professional engineers, and engineering students. Even though alternative strategies to help students improve their ability to communicate professionally have been approached by many engineering programs across the country, research indicates a continued dissatisfaction of employers when it comes to the performance of engineers as communicators in the workplace. This perspective suggests efforts to improve students’ communication skills in universities may

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13

Defries, Robert J. "Minnesota hospitality industry expectations of graduates from the Hotel-Restaurant Management Program at the Alexandria Technical College." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001defriesr.pdf.

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14

Jonsson, Fredrik, and Martin Tornkvist. "RSA authentication in Internet of Things : Technical limitations and industry expectations." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209426.

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The objective of this thesis is to evaluate if it is possible to run RSA authentication in a specified scenario. A Raspberry Pi with a limited CPU is used to simulate a low-performance device. A series of tests on this device shows that it is not possible to run RSA authentication in the provided scenario.A survey conducted on IT-professionals shows that there is a strong belief that this is possible. The results shows that there is a disparity between the tested RSA performance and the perception in the industry. However since ambiguity exists in the scenario it is hard to draw conclusions ab

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15

Simmons, Jona Cary Hubbard Susan Sorrells. "Hospitality internships as a career development tool stakeholder perceptions and expectations /." Auburn, Ala., 2006. http://hdl.handle.net/10415/1303.

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16

Başara, Meltem. "Cultural influences on service quality expectations evidence from the hotel sector in Germany and Spain /." View electronic thesis (PDF), 2009. http://dl.uncw.edu/etd/2009-3/rp/basaram/meltembasara.pdf.

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Sorensen, Matthew J. "Industry expectations of tourism and hospitality management education at Mount Saint Vincent University." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0017/MQ49234.pdf.

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18

Thomas, David Gareth. "Expectations and evolutionary change in a catastrophe investment model for British manufacturing industry." Thesis, University of Hertfordshire, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363506.

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19

Apanasevic, Tatjana. "Challenges Related to the Introduction of Innovative Services in the Market : Mobile Payment Services in the Swedish Retail Industry." Licentiate thesis, KTH, Radio Systems Laboratory (RS Lab), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-172340.

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Mobile payment services are expected to be the next step of the electronic payment evolution. However, the level of penetration in European countries is lower than expected. The focus of most academic research has been in two main areas: (i) mobile payment adoption by consumers and (ii) technical aspects of the service. Consequently, a number of themes remain under-researched. In order to expand knowledge on reasons that affect the wider penetration of mobile payments, challenges related to the introduction of mobile payment services in the market have been explored in this thesis. More specif

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Hancock, Wayne Mitchell, of Western Sydney Hawkesbury University, and of Science Technology and Agriculture Faculty. "Towards a farming systems approach to tree nut research in Malawi." THESIS_FSTA_XXX_Hancock_W.xml, 1992. http://handle.uws.edu.au:8081/1959.7/413.

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This thesis covers years of field work in Malawi, Africa by the author as a Research Agronomist (Tree Nuts) for the Government of Malawi. The thesis is an action research type with core and thesis projects which are closely linked. The client group are large estate managers who control the tree nut industries in Malawi. The political, economic and historical perspectives are different from those commonly faced by Australian agronomists and the isolated location of the work make this a unique study. The thesis includes sections on plantation or estate agriculture, farming systems approaches to

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Lawal, Labaran M. "Decommissioning accountability ' expectations gap': The perceptions of stakeholders in Nigerian oil and gas industry." Thesis, University of Dundee, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.493387.

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22

Kniatt, Nancy L. (Nancy Louise). "The Effect of Demographics on Customer Expectations for Service Quality in the Lodging Industry." Thesis, University of North Texas, 1995. https://digital.library.unt.edu/ark:/67531/metadc277825/.

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This study investigated demographic characteristics of 240 Chamber of Commerce members in terms of their expectations for customer service in hotels. Subjects reported their age, gender, marital status, race, educational level, income level and ethnicity, and completed a 26-item questionnaire which measured expectations for customer service. Principal components analysis was used to reduce the 26 items to five dimensions of service quality, and multivariate analysis of variance was used to evaluate the effect of the demographic variables on those dimensions. Gender of the customer was found to

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23

Waller, Arthur D. "Perceptions of Emotional Intelligence Preparation and Industry Expectations for Utah State University MBA Graduates." DigitalCommons@USU, 2008. https://digitalcommons.usu.edu/etd/84.

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This study sought to determine whether an MBA degree from Utah State University (USU) was meeting the emotional intelligence (EI) needs of the workplace from the perception of its graduates. This research assessed perception of EI skills with a researcher-designed instrument that consisted of a 22-question survey that was e-mailed to USU students who completed an MBA between 2000 and 2006. The survey questionnaire given to MBA graduates was titled Assessment of Emotional Intelligence and was divided into three distinct parts. The first category (questions 1-10) had to do with industry expectat

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24

Eichhorst, John. "Green Bay and Fox Valley area hospitality industry expectations of graduates from the Hospitality and Tourism Management Program from Fox Valley Technical College." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005eichhorstj.pdf.

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25

Wang, Yi. "Dimensions of guest house service: perceptions of owners and expectations of business travellers." Thesis, Nelson Mandela Metropolitan University, 2005. http://hdl.handle.net/10948/d1006215.

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The need for successful management of a guest house in the increasingly competitive hospitality industry in South Africa, compels guest house owners to understand their customers’ needs and deliver service of acceptable quality. The objective of the research is to find out what business travellers expect from a guest house and how these expectations compare with the perceptions of guest house owners in Port Elizabeth. Conclusions drawn from this research would also benefit guest house owners in other parts of the country. A literature review was conducted to provide an understanding of the nat

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26

Hollas, Anett. "Comparing the Perception of and Expectations for Mobile Financial Services among Millennials and Industry Experts." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254980.

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The rising housing prices and stagnant salaries combined make the start of the independent life difficult for the millennial generation. The higher cost of living diminishes the means the young adults have for saving and therefore it is challenging to find a way out of the struggle. Millennials, who are used to being surrounded by digital services, expect effortless interaction when dealing with everyday errands, including financial matters. However, the financial services industry is still lagging behind, even though in the increasingly saturated application market, it seems like there is an

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Semrad, Kelly J. "Discounting an empirical justification for its value in the lodging industry." Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4566.

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Based on the findings of the statistical procedures performed and the theoretical framework, the study contends that previous research may have incorrectly modeled room price expectations; elected to use inappropriate statistical tests; and, therefore, may have entertained misleading conclusions regarding the relationship between discounting of hotel room rates and hotel financial performance. Through use of an error correction model, the major findings of this study imply several concepts: that residuals may be treated as a variable within the study's model in order to better understand the s

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Beytell, Carinda Christien. "Customer expectations and satisfaction with fitness facilities in the North–West Province / by C.C. Beytell." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4605.

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One of the major challenges facing service businesses today is the rapidly changing and highly competitive nature of service industries. As a result, customer expectations are also rising quickly. Increased competition in this regard has resulted in fitness facilities in particular aiming to improve their services in order for these businesses to differentiate themselves from their competitors. By improving their services, fitness facilities can better satisfy the needs of their members. Therefore, fitness facilities need to identify those service elements which are important to their members

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Collet, Francois H. "Status Conservatism Pervasion: General Expectations of Quality and Alliance Partner Selection in the Software Industry 1996-2002." Thesis, University of Oxford, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.487181.

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In research on organizational status, the level of uncertainty determines the e.xtent to which status is used as a stand-in for accurate information on product quality or organizational capabilities. In this thesis I show that service-oriented software firms lay greater emphasis on status than productoriented firms when selecting alliance partners despite facing a lower level of uncertainty. The logic of status is over-prevalent in service oriented organizations as a result of the general level of uncertainty in this type of business. Theoretical predictions are tested using data on 6984 allia

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Botes, Herman. "Exploring critical citizenship and globalization discourse to conscientize industry expectations of design education at Universities of Technology." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/96830.

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Thesis (MA)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: Design educators are expected to demonstrate a high level of confidence in the industry for which they are preparing students. When I reflected upon my own design industry and higher education experience while engaging with critical citizenship and globalization discourse, my confidence in and perceived authority of the design industry became challenged. I came to the realization that it could be useful to view the demands from the neoliberal design industry on design education through the lenses of critical citizenship an

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Rodrigues, Neto João. "A expectativa do petroleo : aspectos historicos do Rio Grande do Norte." [s.n.], 2007. http://repositorio.unicamp.br/jspui/handle/REPOSIP/285526.

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Orientador: Jose Ricardo Barbosa Gonçalves<br>Tese (doutorado) - Universidade Estadual de Campinas, Instituto de Economia<br>Made available in DSpace on 2018-08-08T23:45:43Z (GMT). No. of bitstreams: 1 RodriguesNeto_Joao_D.pdf: 35400387 bytes, checksum: 9e07666c973727615d4cc095eddb8c47 (MD5) Previous issue date: 2007<br>Resumo: o objetivo do presente trabalho foi discutir as questões relacionadas com a dinâmica do desenvolvimento e da industrialização brasileira, no pós-guerra, tendo como eixo central o petróleo e especificamente, o papel da Petrobrás nesse processo. Destaca-se a história da

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32

Hechter, Tremaine. "Investigating consumer expectations for a bankcard service in the South African food and retail industry : a servqual application." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/97406.

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ENGLISH ABSTRACT: South Africans have over the past few years called for more affordable banking. Some retailers have looked at the opportunities and entered into the financial services space. The question remains as to why consumers would want to pay bank charges to have a bankcard when the card is actually used to pay for goods at retailers who can deliver the service themselves at a saving to both the customer and the retailer? The aim of this study was to determine customer expectations for a bankcard service offering in the South African food and retail industry with the emphasis on con

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Kim, Jung Hee (Ginny). "Career expectations and requirements of undergraduate hospitality students and the hospitality industry an analysis of differences : a thesis submitted to AUT University in partial fulfilment of the requirements for the degree of Master of International Hospitality Management (MIHM), 2008 /." Click here to access this resource online, 2008. http://hdl.handle.net/10292/477.

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The hospitality industry has seen rapid growth through the last three decades. The hospitality industry in New Zealand is still growing steadily. According to the Ministry of Tourism (2008, para. 3), “Visitor expenditure is forecast (from 2008 to 2014) to increase from $13.73 billion to $19.05 billion per annum, an increase of 41.4%” (Ministry of tourism, 2008b). Therefore, in response to the needs of the industry, training providers have established a number of hospitality, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001). However, previous studies have identified that hospital

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Hammarsten, Oskar, and Sofie Hägerbrand. "The unexplored power of buzz in the video game industry." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42316.

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Background: The global video game industry is today bigger than both the film- and music industry and is subject to a lot of competition. Companies are always looking for alternative ways to reach consumers and buzz is identified as a crucial success factor by many scholars. From real life examples, buzz is shown to have both positive and negative effects. There is however little knowledge about the phenomenon and what role buzz can play in the customer-based brand equity (CBBE) of video game companies. Purpose: The purpose of this study is to gain a better understanding about buzz and examine

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35

Ngetich, Willy Kiprotich. "An investigation of industry expectations on industrial engineering graduates: a case study of development programmes in South African universities." Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/1233.

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Submitted in fulfilment of the requirement for the degree MAGISTER TECHNOLOGIAE in Quality Faculty of Engineering CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2012<br>Post apartheid South Africa experienced major economic turbulence with poverty, unemployment and skills shortage, with most manufacturing and other key economic sectors affected by poor productivity and a subsequent downsizing of their labour work force. At the same time, many economic opportunities arose, including the full impact of globalisation, the emergence of China and Africa as economic partners and becoming a full membe

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Radermacher, Alex. "Evaluating the Gap Between the Skills and Abilities of Senior Undergraduate Computer Science Students and the Expectations of Industry." Thesis, North Dakota State University, 2012. https://hdl.handle.net/10365/26744.

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A large emphasis is placed on improving student education. Every year researchers propose new teaching methods and suggest improvements to existing methods. However, recent computer science and software engineering graduates continue to face difficulties when beginning their professional careers. This thesis reports the results of a systematic literature review that examined the knowledge deficiency among graduating students beginning work in the software industry. Following the literature review, interviews with industry managers and surveys of graduating students were undertaken to examine a

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Dahiya, Sushil. "Cleantech SMEs’ Expectations and Perceptions of an Established Community-based Intermediary Moving into their Sector." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/23918.

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Innovation intermediaries provide a range of services to assist firms during the process of innovation. How SMEs perceive innovation intermediaries is an area of investigation that would provide important information on how innovation intermediaries’ assist small and medium enterprises (SMEs). This study focuses on the cleantech industry and explores SMEs’ expectations and perceptions of an established community-based intermediary (CBI) moving into their sector. A qualitative research methodology was adopted to collect data from 15 sample SMEs. In regards to SMEs, the findings show that cleant

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Hancock, Wayne Mitchell. "Towards a farming systems approach to tree nut research in Malawi." Thesis, View thesis, 1992. http://handle.uws.edu.au:8081/1959.7/413.

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This thesis covers years of field work in Malawi, Africa by the author as a Research Agronomist (Tree Nuts) for the Government of Malawi. The thesis is an action research type with core and thesis projects which are closely linked. The client group are large estate managers who control the tree nut industries in Malawi. The political, economic and historical perspectives are different from those commonly faced by Australian agronomists and the isolated location of the work make this a unique study. The thesis includes sections on plantation or estate agriculture, farming systems approaches to

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Bexley, James B. "Service quality : an empirical study of expectations versus perceptions in the delivery of financial services in community banks." Thesis, University of Stirling, 2005. http://hdl.handle.net/1893/94.

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This study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer expectations to their perceptions of delivered service. An additional purpose is to determine bank chief executive officers’ ability to predict consumer expectations in the area of service delivery. The theoretical portion of the study focused upon a review of the history of banking in the United States and it

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40

Zwane, Faith Nomakhosazana. "An analysis of skills expectations of learners versus employers : the case of culture, arts, tourism, hospitality and sport SETA / Faith Nomakhosazana Zwane." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9870.

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The economic growth in the tourism industry is changing the structure of labour markets, increasing the level of competitiveness and thereby creating a need for improved labour productivity and a more flexible workforce. Education and the creation of employment are among the key priorities of the South African government. This process can be successful only if companies raise performance and productivity standards through the enhancement and development of skills. To succeed in the rebuilding process, it is imperative that the various stakeholders interact to establish the composition of the r

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Tjikongo, Ricardo. "Using a system dynamic approach to understanding the socialisation process of IT graduates." Thesis, University of the Western Cape, 2013. http://hdl.handle.net/11394/3837.

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This study analyses the process that an IT refurbishing organisation used to socialise 15 IT graduates to the norms of the working world. In addition, 5 IT industry and 2 governmental agency interviews were used, and 60 online job advertisements were analysed to develop a System Dynamic model. The main motivation for this study was to develop a system dynamics model of the graduate socialisation process, in an attempt to understand the cause and effect of practical exposure, to bridge the IT skill-expectations gap. The main source of data for the model was from a-priori coding and content anal

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Jarvis, John E. "Strategies for Improving First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3037.

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First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single case study was to explore the strategies retail supermarket managers have used to improve 1st line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. The conceptual framework for this study was the skills-based leadership model. Data were collected from semistructured interviews with 4 retail store manager participants with a successful record of improving first-line su

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Suengkamolpisut, Wallapa. "Examining the gap between employees’ expectations and their experience of HR practices in luxury five-star hotels in Thailand. A cross-sector comparison of local hotels, national and international chains hotels." Thesis, University of Bradford, 2017. http://hdl.handle.net/10454/17207.

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Tourism and hospitality play a crucial role in the growth of the Thai economy and hoteliers need to consider how to retain their talented employees. The major output of tourism and hospitality is service and this is most critically driven by the human capital of the organisation and supported by human resource practices. This study examined workforce expectations and experiences of work relationships, job security, WLB, pay and remuneration, PM systems, career promotion, training and development and challenging job roles in luxury five-star hotels in Thailand. It employs a multi-method

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Swanepoel, Francina Johanna Petronella. "Experiences of the psychological contract, work engagement and life satisfaction of learners in the chemical industry / F.J.P. Swanepoel." Thesis, North-West University, 2013. http://hdl.handle.net/10394/10605.

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The rapid change within the South African workplace and competitiveness of organisations required employed and unemployed individuals to be trained and retrained as a large number of the South African population is unskilled. In the chemical industry employability of individuals is of extra ordinarily importance to both employer and individual. One of the main focuses of the Chemical Industries Education and Training Authority (CHIETA) is to enable learners through the promotion of employability to enter into learnerships to develop the necessary skills to develop sustainable livelihoods (CHIE

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KrugerKruger, Liezl-Marié Liezl-Marié. "The influence of relationship intention on satisfaction, loyalty and retention following service recovery in the cellular industry / Liezl-Marié Kruger." Thesis, North-West University, 2014. http://hdl.handle.net/10394/11488.

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It is common practice for service providers, such as cell phone network providers, to utilise relationship marketing strategies in an effort to retain their customers and thereby to increase profitability. Customers with relationship intentions are willing to respond to such efforts while other customers will refrain. Service failures negatively impact relationship marketing efforts and thus complicate service providers’ relationship-building efforts. Therefore, service providers endeavour to restore customers’ post-recovery satisfaction and loyalty through service recovery efforts to retain t

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Nouri, Divina. "Boat insurance from the customer’s perspective : - A study on what aspects private policyholders value most in Swedish insurance companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45500.

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People play a major role in the marketing of services, due to the fact services are intangible, and customers look for ways to determine the quality of services. Since services differ from physical goods, service providers need to understand how they affect their organizations. Furthermore, the criterion for satisfaction is different and the customer participates in the process, hence the interest to study this more thoroughly.

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Milan, Ivkov. "Модели управљања квалитетом ресторатерских услуга". Phd thesis, Univerzitet u Novom Sadu, Prirodno-matematički fakultet u Novom Sadu, 2015. https://www.cris.uns.ac.rs/record.jsf?recordId=94890&source=NDLTD&language=en.

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Свакако да је квалитет један од пресуднихдиференцирајућих фактора, те се зато све већа пажњапридаје његовом управљању. Квалитет представљакључни елемент вредности услуге на основу које сепредузећа позиционирају на тржишту, обезбеђују већетржишно учешће, веће приходе и доприносе задовољствуособља и потрошача. Суштина оријентације ка квалитетуресторатерског производа или услуге, има смисла јединоако се уваже сви аспекти квалитета, односно уколико сеактивности базирају на систему управљања тоталнимквалитетом.  Највећа одговорност за управљањеквалитетом свакако је на руководству угоститељског

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Beard, Julia, and Caroline Tedenlind. "Kompetensbrist och Generation Y’s förväntningar utmanar IT-företag i arbetet med employer branding : Vikten av att bemöta förväntningarna för att attrahera och behålla personal." Thesis, Högskolan i Gävle, Psykologi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-29619.

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Syftet med studien var att genom kvalitativ metod undersöka hur företag inom IT-branschen arbetar med employer branding för att bemöta Generation Y’s förväntningar. Studien genomfördes med hjälp av åtta stycken semistrukturerade intervjuer med respondenter från fyra olika företag verksamma inom IT-branschen i Mellansverige. Materialet från intervjuerna analyserades med hjälp av induktiv tematisk analys och utifrån detta kunde fyra huvudteman utläsas. Dessa huvudteman var; En ny generation med nya förväntningar på arbetsplatsen, Betydelsen av en stark företagskultur, Speciell

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Ribeiro, Laudelina Alves. "Indústria de transformação brasileira: uma análise do índice de expectativas dos empresários industriais, investimento privado e emprego (2003-2017)." Universidade Estadual do Oeste do Paraná, 2018. http://tede.unioeste.br/handle/tede/3987.

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Submitted by Marilene Donadel (marilene.donadel@unioeste.br) on 2018-10-25T20:05:30Z No. of bitstreams: 1 Laudelina_Ribeiro_2018.pdf: 1327358 bytes, checksum: 607edeb8bb5b6744a60b848c643c8920 (MD5)<br>Made available in DSpace on 2018-10-25T20:05:30Z (GMT). No. of bitstreams: 1 Laudelina_Ribeiro_2018.pdf: 1327358 bytes, checksum: 607edeb8bb5b6744a60b848c643c8920 (MD5) Previous issue date: 2018-08-03<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES<br>The study of the Rational Expectations Hypotesis (REH) had its beginning after the 1960’s, setting the economic agents’ ra

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Diasso, Yankou. "Dynamiques de moyen et long terme des cours des matières premières : les enjeux pour le développement dans les pays africains producteurs de coton." Thesis, Strasbourg, 2015. http://www.theses.fr/2015STRAB003/document.

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Cette thèse analyse les enjeux du développement économique liés aux dynamiques des cours des matières premières en général et ceux du coton en particulier. Traditionnellement, les travaux s’inscrivant dans une optique de long terme questionnent la pertinence des spécialisations primaires des PMA. À moyen terme l’intérêt porte davantage sur l’instabilité dont les conséquences sont d’autant plus importantes que la dépendance des pays à l’exportation de tels produits est forte. Les enjeux s’articulent alors autour des modalités de régulation des marchés, du choix d'outils (publics ou marchands) p

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