Journal articles: 'Information Sciences Service'

1

Neill, S. D. "Information science or information service." Journal of Information Science 13, no. 6 (1987): 373–74. http://dx.doi.org/10.1177/016555158701300611.

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Campbell, Corinne A. "Product Service Strategies for Information Services." Bulletin of the American Society for Information Science and Technology 22, no. 4 (2005): 15–17. http://dx.doi.org/10.1002/bult.20.

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Lowrie, Jean E. "Information Service." Reference Librarian 7, no. 17 (1987): 51–58. http://dx.doi.org/10.1300/j120v07n17_05.

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AMARAL, Sueli Angélica do. "Users, information consumers, and information service agencies from the marketing perspective." Transinformação 29, no. 1 (2017): 27–38. http://dx.doi.org/10.1590/2318-08892017000100004.

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Abstract Marketing perspective in the provision of information services involves information providers, information users, and the context of the information environment. It values the business approach to information service provision for society development and increases the visibility of the breadth and comprehensiveness of Information Science application and usage. The objective of this article is to address concepts related to the marketing perspective in the management of these services with emphasis on the information business and market. The theoretical discussion was based on a literature review on the management of information services from the marketing perspective in the context of information science focusing on the studies carried out by Information Marketing Research Group members and on national and international research on this topic, including classic marketing studies. The present study discusses the actions arising from this perspective of management in information service agencies. It was concluded that the theoretical discussion of the concepts related to the marketing perspective contributed to broaden the understanding of users as information consumers, as well as the theoretical principles of marketing that are related to this approach to the management of information service provision.

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Davis, Marta A., and Angela Battaglia Rubin. "Service vs. Services: Customer-Centered Interlibrary Loan Service." Journal of Interlibrary Loan, Document Delivery & Information Supply 7, no. 1 (1996): 47–59. http://dx.doi.org/10.1300/j110v07n01_05.

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Flaherty, Mary Grace. "Good value: health information and the MSLS librarian." Bottom Line 29, no. 3 (2016): 173–79. http://dx.doi.org/10.1108/bl-05-2016-0018.

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Purpose The purpose of this paper is to examine the value of the MSLS degree in health sciences library settings. Design/methodology/approach This is a discourse and preliminary analysis supported with research from the literature. Findings The value of the MSLS degree in the health sciences library setting is well recognized. Health sciences librarians’ efforts to evaluate and quantify positive impact of services can provide a useful model for the information and library science field. Research limitations/implications As this is a preliminary discussion, an exhaustive literature analysis was not undertaken. Originality/value A model for empirical-based research, borne out of the health sciences library specialty, can contribute to more effective methods for evaluating general library service and the overall value of the MSLS degree.

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Barhoumi, Chokri. "User acceptance of the e-information service as information resource." New Library World 117, no. 9/10 (2016): 626–43. http://dx.doi.org/10.1108/nlw-06-2016-0045.

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Purpose The purpose of this paper is to extend significantly the technology acceptance model (TAM) of Davis to design an extended TAM model to be used in the evaluation and assessment of e-information services for information research such as e-library services. The present TAM extension is based on two variables of behavioral intention: the perceived ease of use and perceived usefulness of a system. Furthermore, the user satisfaction, free access, information architecture, content richness, policies and rules, publishers’ quality, system self-efficacy and task technology fit were incorporated into the TAM to extend it with other factors theoretically motivated and would be of interest more generally. Design/methodology/approach The researcher adopted an experimental approach-based comparison between an experimental group (107 researchers) using an electronic information service (the e-library service of the university) and a control group (107 researchers) not registered in this e-information service of the university. Findings The researcher used the effect size values based t-test independent samples at the 0.05 level to adapt the structural model equation to the experimental sample. Principal results show that the behavioral intention was influenced significantly by user satisfaction. The perceived usefulness of the e-library services was influenced significantly by the perceived ease of use, information architecture, content richness, free access, publishers’ quality, task-technology fit and e-library service self-efficacy. Originality/value This paper is useful in advancing a framework for the evaluation and assessment of the electronic information service used for information research and exploring users’ attitudes toward using that service.

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Riedinger, Edward A. "Telephone information service." College & Research Libraries News 50, no. 8 (1989): 672–75. http://dx.doi.org/10.5860/crln.50.8.672.

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Géczy, Peter, Noriaki Izumi, and Kôiti Hasida. "Service Science, Quo Vadis?" International Journal of Service Science, Management, Engineering, and Technology 1, no. 1 (2010): 1–16. http://dx.doi.org/10.4018/jssmet.2010010101.

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The world is dominated by service-based economies. The service sector in developed economies accounts for over 75% of economic activities. The industrial and agrarian economic activities amount to around 20% and 5%, respectively. Despite their dominant position, services are the least studied part of the economy. This is partly attributed to the complexity and diversity of services, and inherent difficulties in providing a comprehensive theoretical foundation with well-defined concepts, tools, methods, and practical implications. Service science is an emerging discipline that fills in the gap. It is an interdisciplinary endeavor bringing together economics, management, engineering, and information and system sciences. The authors present a concise historical account of the development of economic activities leading to the present body of services. Aspects of service diversity and evolution are addressed. Scientific approaches to elucidation of services are overviewed. They are organized into four logical categories and examined from both macro and micro-level viewpoints. The emerging service science requires effort in synthesizing partial knowledge from individual disciplines and encompassing both micro and macro characteristics of services. A future perspective on service science is also offered.

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Brindley, Lynne J. "Information service and information product pricing." Aslib Proceedings 45, no. 11/12 (1993): 297–305. http://dx.doi.org/10.1108/eb051336.

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Raman, Aparna, and Sangeeta Shah Bharadwaj. "Dynamic service capabilities enabling agile services." Journal of Enterprise Information Management 30, no. 1 (2017): 166–87. http://dx.doi.org/10.1108/jeim-01-2016-0015.

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Purpose The purpose of t1his paper is to develop an instrument to measure agile services based on dynamic capabilities theory. The paper investigates the service agility through two building blocks service sensing and seizing agility and service responding agility. Design/methodology/approach The items were generated using existing scales, content analysis and using in-depth interview. The scale was validated using data from Indian services industry. Findings A pool of 32 items for dynamic service capabilities enabling agile services and 12 items for agile services were proposed. Empirical validation shows that the scale exhibits high levels of reliability. Research limitations/implications The new concept of agile services has been introduced, which is of recent interest to both practitioners and academicians alike. The limitations of the study include a low respondent rate. Practical implications Organizations need measure the degree of agile services and different capabilities this can facilitate agile services. This scale can act as a foundation for organizations to evaluate their capabilities. This scale will act as a tool for top managers to assess their capabilities and suitably improve the capabilities of their services. Originality/value The capabilities enabling agile services are based on the dynamic capabilities framework and a new construct (agile services) is being proposed. This scale will be a theoretical contribution to this literature.

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Duckett, Bob. "From reference library to information service: services in danger." Library Review 53, no. 6 (2004): 301–8. http://dx.doi.org/10.1108/00242530410544385.

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Beaton, Barbara, Sue Davidsen, and Linda TerHaar. "LANL physics information service." Journal of Academic Librarianship 19, no. 1 (1993): 57. http://dx.doi.org/10.1016/0099-1333(93)90826-q.

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Hopfgartner, Frank, Allan Hanbury, Henning Müller, et al. "Evaluation-as-a-Service for the Computational Sciences." Journal of Data and Information Quality 10, no. 4 (2018): 1–32. http://dx.doi.org/10.1145/3239570.

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15

Rands, Tony. "Information Technology as a Service Operation." Journal of Information Technology 7, no. 4 (1992): 189–201. http://dx.doi.org/10.1177/026839629200700402.

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Research into service management has revealed concepts and ideas which may be usefully applied in other management settings. In order to evaluate their potential relevance to managing information technology (IT), several aspects of service management are explored, including the nature of service products, customer-supplier contact, the design of service delivery systems, and measuring and achieving service quality. Some ideas have already been applied to IT, but others could also be relevant. These include examining contacts between users and IT specialists, using process flow charts to design IT services, and employing service quality measures in IT management. A general model is proposed for managing IT service quality; the application of this model at the strategic level of firms is examined.

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Huang, Jie, and Katherine Wong. "Technical services and user service improvement." Library Management 27, no. 6/7 (2006): 505–14. http://dx.doi.org/10.1108/01435120610702486.

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PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

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Costello, Laura. "An Action Research Approach helps Develop GIS Programs in Humanities and Social Sciences." Evidence Based Library and Information Practice 13, no. 1 (2018): 30–32. http://dx.doi.org/10.18438/eblip29381.

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A Review of: Kong, N., Fosmire, M., & Branch, B. D. (2017). Developing library GIS services for humanities and social science: An action research approach. College & Research Libraries, 78(4), 413-427. http://dx.doi.org/10.5860/crl.78.4.413 Abstract Objective – To develop and improve on geographic information systems (GIS) services for humanities and social sciences using an action research model. Design – Case study. Setting – A public research university serving an annual enrollment of over 41,500 students in the Midwestern United States. Subjects – Faculty members and students in the humanities and social sciences that expressed interest in GIS services. Methods – An action research approach was used which included data collection, analysis, service design, and observation. Interviews with 8 individuals and groups were conducted including 4 faculty members, 3 graduate students, and one research group of faculty and graduate students. Data from interviews and other data including emails and notes from previous GIS meetings were analyzed and coded into thematic areas. This analysis was used to develop an action plan for the library, then the results of the activity were assessed. Main Results – The interviews revealed three thematic areas for library GIS service: research, learning, and outreach. The action plan developed by the authors resulted in increased engagement including active participation in an annual GIS day, attendance at workshops, course-integrated GIS sessions, around 40 consultations on GIS subjects over a two-year period, and increased hits on the Library’s GIS page. Surveys from pre- and post-tests in the workshops increased participants’ spatial awareness skills. Conclusion – Using an action research approach, the authors were able to identify needs and develop a successful model of GIS service for the humanities and social sciences.

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Eto, H. "Quality assessment of science information research and service." Scientometrics 30, no. 2-3 (1994): 429–32. http://dx.doi.org/10.1007/bf02018118.

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Maitland, Carleen F., Elisabeth A. M. Van De Kar, Uta Wehn De Montalvo, and Harry Bouwman. "Mobile information and entertainment services: business models and service networks." International Journal of Management and Decision Making 6, no. 1 (2005): 47. http://dx.doi.org/10.1504/ijmdm.2005.005965.

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Bracke, Marianne Stowell, Michael Brewer, Robyn Huff-Eibl, Daniel R. Lee, Robert Mitchell, and Michael Ray. "Finding Information in a New Landscape: Developing New Service and Staffing Models for Mediated Information Services." College & Research Libraries 68, no. 3 (2007): 248–67. http://dx.doi.org/10.5860/crl.68.3.248.

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In response to changing user behavior and decreased funding, the University of Arizona Library recognized a need to reevaluate how it provided information and referral services. A project team conducted action gap surveys to determine customer satisfaction, logged questions actually asked to establish appropriate staffing needs, and calculated the cost of providing these services. As a result of the data gathered, new service and staffing models were implemented that reduced both the number of service points and reliance on professional staff without a reduction in perceived quality.

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Repo, Aatto J. "Towards an electronic information service." Electronic Library 6, no. 6 (1988): 408–12. http://dx.doi.org/10.1108/eb044845.

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Bahl, Sanjay, and O. P. Wali. "Perceived significance of information security governance to predict the information security service quality in software service industry." Information Management & Computer Security 22, no. 1 (2014): 2–23. http://dx.doi.org/10.1108/imcs-01-2013-0002.

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Purpose – Information security is a growing concern in society, across businesses and government. As the offshore IT services market continues to grow providing numerous benefits, there are also perceived risks with respect to the quality of information security delivered in the supply chain. This paper aims to examine, as a case, the perceptions of Indian software services provider (service provider) employees with respect to information security governance and its impact on information security service quality that is delivered to customers. Design/methodology/approach – The paper provides a framework built upon the existing dimensions and instruments for total quality management and service quality, suitably modified to reflect the context of information security. SmartPLS, a structural equation modelling technique, has been used to analyse field survey data collected from across various Indian cities and companies. Findings – Significant finding is that information security governance in an IT outsourcing company providing software services has a highly significant impact on the information security service quality, which can be predicted. The paper also establishes that there is a positive relationship collectively between elements of information security governance and information security service quality. Research limitations/implications – Since data used in this study were taken solely from the responses of employees of outsourced service companies in India, it does not show if this translates into service improvements as perceived by the customer. Practical implications – Information security governance should be made an integral part of corporate governance and is an effective strategic technique, if software outsourcing business enterprises want to achieve a competitive edge, provide client satisfaction and create trust. Originality/value – The paper presents empirical data validation of the connection between information security governance and quality of service.

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Ju, Yingjie. "Leveraging levels of information services and developing knowledge services." Library Management 27, no. 6/7 (2006): 354–61. http://dx.doi.org/10.1108/01435120610702341.

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PurposeThe paper seeks to explore the essential nature of knowledge services, and to identify key issues that impact on the successful implementation of knowledge services in libraries.Design/methodology/approachThis paper focuses on and discusses the heightened information service levels required in order to aspire to knowledge services. It answers the questions: What is the difference between information services and knowledge services? How do we realize knowledge services? What is knowledge services' blue print?FindingsInformation profession services are required to identify, analyze and coordinate the various needs of their potential user groups. Part of this process determines the levels of service. The requirements are changing from data, information to knowledge. The main reasons are library customers' growing and changing needs: from information access, storage, and retrieval to knowledge access, storage and retrieval. The aim of knowledge services is to provide a high level service through the effective use of knowledge. So special repositories must be accessed and used, and then analysis tools can be applied to achieve the user's objectives.Originality/valueThe paper posits how knowledge is pivotal in today's environment and illustrates how it is important to set up new knowledge services modes that make use of knowledge service platforms and knowledge warehouses.

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Kolerova, Tatiana. "The RAS Library for Natural Sciences ILL Service and collection development." Scientific and Technical Libraries, no. 3 (March 1, 2016): 12–18. http://dx.doi.org/10.33186/1027-3689-2016-3-12-18.

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The activities of RAS LNS Interlibrary Loan Services are examined. Statistics of meeting research information needs of researchers in 2010-2014 by the Interlibrary Loan Services is introduced. Impact of the library collection content on the service efficiency is analyzed. Based on the statistical date acquired, the author argues that the Library`s ILL and EDD services are the promising vectors.

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Powell, Ronald R., and Douglas Raber. "Education for Reference/Information Service:." Reference Librarian 20, no. 43 (1994): 145–72. http://dx.doi.org/10.1300/j120v20n43_13.

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Wavada, Jim. "ACCESS: A Community Information Service." Reference Services Review 15, no. 3 (1987): 21–27. http://dx.doi.org/10.1108/eb048985.

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Li, Guihua, and Longlong Wu. "New service system as an information-seeking context." Journal of Documentation 73, no. 5 (2017): 1082–98. http://dx.doi.org/10.1108/jd-08-2016-0102.

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Purpose The purposes of this paper are to understand the user information seeking (IS) process under a new service system, to explore how users construct strategies and to identify the influences of the new service system on the IS process and behaviour. Design/methodology/approach A quality research study design that included questionnaires survey, observation, thinking-aloud and interviews was employed. In all, 20 participants from 12 social science disciplines at Sichuan University, Chengdu, China were observed using the proposed Discovery Service system. The user IS process characteristics and taxonomy were analysed, and the stages matrix of IS under new system was built. Findings Users’ IS processes under the new system proved to be very complex. The features of three process stages, i.e. searching, scanning and verifying stages, and four different behaviour patterns were identified. Moreover, characteristics of IS behaviour under the new service system were described. Originality/value User IS behaviour was addressed in a new service system context in this study, as has seldom been done in previous IS research. A comprehensive and user-centred understanding of users’ exploratory practices in a new service system context was obtained, which will inform the development of information services for digital libraries. In addition, it indicated that the uncertainty of the IS process should be addressed by considering the relationships among IS, information retrieval and user-computer interaction.

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Tsohou, Aggeliki, Mikko Siponen, and Mike Newman. "How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory." Journal of Information Technology 35, no. 1 (2019): 2–24. http://dx.doi.org/10.1177/0268396219856019.

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Information technology is crucial for modern services. Service delivery may include a complex mix of information technology and telecommunication providers, global networks and customers’ information technology devices. This research focuses on service failures that are caused by information technology problems, which we conceptualize as information technology-based service degradation (ITSD). When information technology-based service degradation occurs in a modern service, the information technology problem may originate from the service provider, another partner or any information technology equipment involved. But the customer may not be able to pinpoint the source of the problem immediately. We argue that existing research can only partially explain customers’ behavior following information technology-based service degradation; current research cannot account for the way in which information technology characteristics in information technology-based service degradation influence customers’ decisions to continue using or rejecting the service. To fulfill this gap, we interviewed information technology-based services’ customers. Our interviews suggest that the reasons affecting customers’ behavior may change and have differing importance during the information technology-based service degradation experience. We theorized the information technology-based service degradation experience into five stages: blaming, bypassing, tolerating, abandoning and overcoming. The first two stages contain stage-specific factors influencing the progression of service usage, and the final three stages contain stage-specific factors that matter in the decision to use or quit the service. As a new contribution, we propose a stage theory for explaining customers’ behavior following information technology-based service degradation. Our results outline new research directions in information technology-based service degradation, including further testing and refinement of our proposed theory in the case of different services. For service providers, our findings provide new information for improving service recovery strategies to keep customers engaged.

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Yudina, Inna G., and Elena A. Bazyleva. "Information-Analysis Services based on Scientific News in the Academy Research Libraries." Bibliotekovedenie [Library and Information Science (Russia)] 68, no. 5 (2019): 475–83. http://dx.doi.org/10.25281/0869-608x-2019-68-5-475-483.

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In the context of the development of modern information and communication environment, the top challenge of library institutions is to renew their activities and fill it with new functionalities. As science communications advance in accordance with the general evolution of the web sphere, the organization systems of information support for scientific research therefore undergo changes too. Scientific and academic libraries with their unique position in science communications are faced with the need to rethink their role and functions, with the problem of finding new ways of information and library support to research activities, and new services that meet the needs of modern scientists. Since one of the indicators for scientific institutions reporting is the number of institution references in the media, scientific libraries have begun to provide science news services. The authors consider the news information resources and services for scientific research institutions. The paper presents a brief description of news aggregator “Siberian Science News”, an information platform for distribution, storage and browsing of factual, bibliographic and full-text data. Based on this platform, staff members of the Branch of the State Public Scientific-Technological Library of the Siberian Branch of the Russian Academy of Sciences (SB RAS) have set up a service to provide specialists with information to maintain and update the online news feeds of the research institutions of the Novosibirsk Scientific Center of SB RAS. The authors note that currently, according to the preferences of subscribers, there are used two types of information-analysis reports based on media publications. The results of the conducted research allow the authors to conclude that there is a need for more active promotion of the resource “Siberian Science News” and the service for the maintenance of news information. In the case of the research institutions, the service maintains the development of their news pages and news feeds on the websites of organizations, which in turn makes the organizations more visible in science communication environment and promotes research areas and scientific results.

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Agada, John. "Information Counseling and the Outsourcing Challenge to Corporate Librarianship." College & Research Libraries 58, no. 4 (1997): 337–46. http://dx.doi.org/10.5860/crl.58.4.337.

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The outsourcing of information services challenges corporate libraries to shift their focus toward those services that are not readily “outsourcable.” An analysis of library services indicates that the diagnostic level of service is potentially the least outsourcable. To effect this level of service, it is suggested that corporate librarians serve as information counselors on multifunctional project teams. A framework for an expanded model of the information counselor role integrating information diagnostic and repackaging services is presented.

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Robbins, Kathryn, and Kathleen Daniels. "Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey." College & Research Libraries 62, no. 4 (2001): 348–53. http://dx.doi.org/10.5860/crl.62.4.348.

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This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Patron responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably by those surveyed, but none rated significantly higher than the others except in facility appearance. Because the study revealed no other service quality differences, the results could not be used to improve services at any single library. However, the preliminary results could be useful in planning future benchmarking strategies.

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Chen, Yu-Che. "Citizen-Centric E-Government Services: Understanding Integrated Citizen Service Information Systems." Social Science Computer Review 28, no. 4 (2010): 427–42. http://dx.doi.org/10.1177/0894439309359050.

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MacMullen, W. John, K. T. L. Vaughan, and Margaret E. Moore. "Planning Bioinformatics Education and Information Services in an Academic Health Sciences Library." College & Research Libraries 65, no. 4 (2004): 320–33. http://dx.doi.org/10.5860/crl.65.4.320.

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This article describes a planning process for the development of bioinformatics education and information services in an academic health sciences library. The project’s five goals were to:(1) understand the changing environment for information related to bioinformatics;(2) understand the information needs of faculty whose work involves bioinformatics; (3) explore potential service offerings; (4) anticipate factors influencing the implementation of new services; and (5) envision strategies for recruiting and training information professionals to fill these roles. The authors describe the library’s practice environment and review recent research on the information needs of biomedical researchers and clinicians. A variety of potential library-based services in relation to bioinformatics are enumerated, and the institutional, environmental, and personnel factors affecting the deployment of services are examined. Finally, the authors describe the educational and training context of the library, and explore potential roles for librarians and information professionals in the context of bioinformatics services.

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Walters, Stephen. "Information services for disabled people: Gateshead MBC Libraries and Arts Service." VINE 27, no. 2 (1997): 18–22. http://dx.doi.org/10.1108/eb040628.

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Péteri, György. "The Politics of Statistical Information and Economic Research in Communist Hungary, 1949–56." Contemporary European History 2, no. 2 (1993): 149–67. http://dx.doi.org/10.1017/s0960777300000400.

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Carroll, Noel. "So that’s what the impact of IT innovation looks like? Examining the socio-technical dynamics of public service innovation." Journal of Enterprise Information Management 29, no. 5 (2016): 677–705. http://dx.doi.org/10.1108/jeim-07-2014-0072.

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Purpose Services comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and “invisible” infrastructure. Considering the growth in technological investment in recent years, this research sets out to model the impact of IT-enabled innovation on a service network. In response to the growing importance placed on understanding these complexities, the field of “service science” has emerged to guide the effective design, implementation, and management of service systems. The purpose of this paper is to investigate the impact of introducing an IT-enabled innovation in a public service network. Design/methodology/approach This is achieved through a case study of an Exam Administration Service Department (EASD) where an electronic grading system was introduced to improve the EASD grading process. Data are analysed using both actor-network theory (ANT) as a theoretical lens and social network analysis (SNA) for empirical purposes to visualise the impact of IT-enabled innovation on a service environment. Findings The research described in this paper makes a useful contribution to the service science and IT innovation community both in terms of its topic (public service networks) and in terms of its theoretical framework and application methods (ANT and SNA). Originality/value This paper demonstrates how we can investigate the impact of IT-enabled innovation within a service network. Most notably, the application of SNA enables us to visualise the impact of technology and gain insights on the socio-technical dynamics associated with introducing service innovations.

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Hu, Qingyun. "The quantitative analysis of difference between Chinese and German libraries subject services." Library Hi Tech 38, no. 2 (2019): 334–49. http://dx.doi.org/10.1108/lht-02-2019-0040.

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Purpose The purpose of this paper is to study the difference of subject service between Chinese and German libraries. Subject service is the key direction of user-oriented service in libraries at home and abroad, especially in university libraries. It is an innovative measure to provide service for teaching, learning and research in libraries under the information environment. Subject service has strong practicality, and with the increasing demand of users and the continuous change of external information environment, the service content and mode are gradually improved. Design/methodology/approach By investigating the selected websites of University Libraries between China and Germany, the specific practice status of subject services between these two countries was known, and the study provided a basis for the comparative analysis of the practice status of subject services between China and Germany. By using the elastic analysis model, the library services in foreign countries and China can be quantitatively analyzed to find out the matching situation between resources and reader’s needs, and then formulate the countermeasures for the allocation of literature resources. In this way, readers can find out the hotspot topics which are more in line with their needs, as well as in the field of inquiry. It is also helpful for readers to further study and analyze the knowledge background and subject distribution in this field. Findings The results show that there are still some deficiencies in China’s participation in international scientific research cooperation. By mapping high-frequency keyword co-occurrence network and clustering knowledge map, it is seen that there are differences in user research, information search, subject service platform and other aspects between Chinese and German library subject services. There are also some gaps in such aspects as location, disciplines service website revealing mode, resources support, disciplines service platform and so on. Research limitations/implications Although this study compares the status of scientific research and practice of discipline services between China and Germany, due to the limited capacity, the paper only selects a number of key points for comparative analysis of discipline services at home and abroad. Due to the limited range of data collected by WOS and Chinese Social Sciences Index, there are some deviations in data processing in the software used, which makes the theoretical research and comparison results have certain limitations. Practical implications By investigating and analyzing the current situation of subject service in university libraries between China and Germany, this paper points out the shortcomings of subject service in university libraries in China on the basis of comparative analysis and draws on the advanced experience of German subject service to provide guidance for improving the problems in subject service in China. Originality/value The innovation of this study lies in the comparative analysis of Chinese and German subject services from the perspective of subject service research and work practice and puts forward some strategies to improve the development of domestic subject services. At present, there are few domestic literatures comparing the research status of subject services between China and Germany by using visualization method. This study quantitatively compares the time distribution, knowledge evolution direction, research hotspots and topics of subject services at home and abroad by using visualization technology and summarizes the evolution direction of subject services between China and Germany.

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Cain, Timothy J., Fern M. Cheek, Jeremy Kupsco, Lynda J. Hartel, and Anna Getselman. "Health Sciences Libraries Forecasting Information Service Trends for Researchers: Models Applicable to All Academic Libraries." College & Research Libraries 77, no. 5 (2016): 595–613. http://dx.doi.org/10.5860/crl.77.5.595.

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To better understand the value of current information services and to forecast the evolving information and data management needs of researchers, a study was conducted at two research-intensive universities. The methodology and planning framework applied by health science librarians at Emory University and The Ohio State University focused on identifying the need for new or retooled information services supporting health and biomedical researchers and their increasing use of digital resources. The lessons learned and outcomes described herein are informing the development and implementation of new information service models and can help forecast changing user needs across the broader library community.

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Elmborg, James K., Heather Leighton, Holly Huffman, et al. "Service learning in the library and information science curriculum." Research Strategies 18, no. 4 (2001): 265–81. http://dx.doi.org/10.1016/s0734-3310(03)00003-x.

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Cervone, H. Frank. "Information organizations and the Lean approach to service delivery." OCLC Systems & Services: International digital library perspectives 31, no. 4 (2015): 158–62. http://dx.doi.org/10.1108/oclc-07-2015-0007.

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Purpose – The purpose of this paper is to introduce the Lean services methodology as a mechanism for improving products and services in libraries and information organizations. Through a high-level exploration of the philosophy, goals and principles of the methodology, the reader will gain an understanding of the methodology and its usefulness to information organizations. Design/methodology/approach – This paper is a general overview of the philosophy, goals and principles of the Lean services methodology. As such, it serves as a brief introduction to the topic. Findings – The Lean services methodology is an important tool for libraries and information organizations as they attempt to improve customer satisfaction and service. Having been adapted from the principles used in manufacturing to improve processes and customer satisfaction, Lean services is an appropriate tool to enable organizational improvement through individual empowerment. Originality/value – While the Lean services methodology has been widely adopted in other service-based industries, there is scant literature about the role of Lean services in libraries and information organizations.

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Visintini, Sarah, Mish Boutet, Melissa Helwig, and Alison Manley. "Research Support in Health Sciences Libraries: A Scoping Review." Journal of the Canadian Health Libraries Association / Journal de l'Association des bibliothèques de la santé du Canada 39, no. 2 (2018): 56–78. http://dx.doi.org/10.29173/jchla29366.

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Background:As part of a health sciences library’s internal assessment of its research support services, an environmental scan and literature review were conducted to identify research services offered elsewhere in Canada. Through this process, it became clear that a more formal review of the academic literature would help libraries make informed decisions about their services. To address this gap, we conducted a scoping review of research services provided in health sciences libraries contexts.Methods:Searches were conducted in Medline, Embase, ERIC, CINAHL, LISTA, LISS, Scopus, Web of Science, Google Scholar and Google for articles which described the development, implementation, or evaluation of one or more research support initiatives in a health sciences library context. We identified additional articles by searching reference lists of included studies and soliciting medical library listservs.Results:Our database searches retrieved 7134 records, 4026 after duplicates were removed. Title/abstract screening excluded 3751, with 333 records retained for full-text screening. Seventy-five records were included, reporting on 74 different initiatives. Included studies were published between 1990 and 2017, the majority from North American and academic library contexts. Major service areas reported were the creation of new research support positions, and support services for systematic review support, grants, data management, open access and repositories.Conclusion:This scoping review is the first review to our knowledge to map research support services in the health sciences library context. It identified main areas of research service support provided by health sciences libraries that can be used for benchmarking or information gathering purposes.

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White, Gary W., and Gregory A. Crawford. "Cost-Benefit Analysis of Electronic Information: A Case Study." College & Research Libraries 59, no. 6 (1998): 502–9. http://dx.doi.org/10.5860/crl.59.6.502.

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Library services and products have associated costs, including direct monetary costs and indirect costs such as time. The decision to acquire or provide a particular product or service should involve an examination of its costs and benefits to library customers. One technique for analyzing cost-effectiveness is to perform a cost-benefit analysis (CBA). CBA involves analyzing the benefits, or potential benefits, of offering a product or service and comparing them to the costs of offering that product or service. This article describes a study in which CBA was used to examine the cost-effectiveness of an electronic database. Librarians can use the results of CBA studies to justify budgets and acquisitions and to provide insight into the true costs of providing library services.

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Calisto Del Mario, Bruno, Alysson Henrique Neves Ramos, and Alfredo Alderete Llamosa. "INTEROPERABILITY OF PUBLIC HEALTH INFORMATION SYSTEMS IN THE STATE OF AMAPÁ." Brazilian Journal of Implantology and Health Sciences 1, no. 6 (2019): 147–51. http://dx.doi.org/10.36557/2674-8169.2019v1n6p147-151.

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Interoperability in public health has major advantages over agility gains throughout the state bureaucratic logistics system. This agility is fundamental to help relieve the highest demand in all areas of health sciences in the Brazilian public service. This short communication aims to inform the population of Amapa and the academic community about the implementation of interoperability of public health services in the state of Amapá. The service is already in its implementation phase and is expected to end and be fully used by early 2020.

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Bui, Hang Thi, and Huong Thi Thanh Ngo. "Improving the Library and Information Services for formation and scientific research at the University of Social Sciences and Humanities, Viet Nam National University Ho Chi Minh City." Science & Technology Development Journal - Social Sciences & Humanities 2, no. 4 (2019): 21–33. http://dx.doi.org/10.32508/stdjssh.v2i4.501.

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Library and Information Service is a bridge which supports effectively for lectures, postgraduates and undergraduates in exploiting efficiently the information resources in the University Library. Therefore, the improvement of the quality of the Library and Information Service is a regular activity in university libraries. Based on the assessment reports and surveys concerning to the Library and Information Services at the University Library of Social Sciences and Humanities, Vietnam National University Ho Chi Minh City, the paper presents measure to improve this activity, thereby contributing to create valuable products and services in order to meet the needs of training and scientific research for users.

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Naiyan, Yu, Li Zhong, Chen Zhuo, Luo Lixin, and Liu Min. "China's chemical information online service: Chl2Net." Electronic Library 15, no. 4 (1997): 291–94. http://dx.doi.org/10.1108/eb045570.

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Wanjun, Wang. "Information service, students and the Internet." Electronic Library 16, no. 2 (1998): 87–88. http://dx.doi.org/10.1108/eb045620.

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Elliott, Pirkko. "CURRENT RESEARCH in library & information science: the service." Journal of Information Science 14, no. 5 (1988): 311–14. http://dx.doi.org/10.1177/016555158801400509.

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Zhao, Yang, Shengli Deng, Ting Gao, and Ruoxin Zhou. "Research on user needs for mobile information services in Chinese university libraries." Electronic Library 34, no. 4 (2016): 617–35. http://dx.doi.org/10.1108/el-12-2014-0222.

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Purpose This paper aims to investigate the service demand of existing users and potential users for mobile information services provided by university libraries in China. The primary objective is to explore the impact of user experience on user needs, which is conducted by a comparison between two user groups over their needs from three aspects – service function, service mode and information content. Design/methodology/approach Data were collected from 353 library users from ten Chinese universities via questionnaires. Based on the user needs model, three dimensions of user needs were established for mobile information services and 26 measurement items were generated through a review of the literature. Furthermore, based on frequency analysis, independent samples t-test and the calculation of need rate, the demand differences in mobile information services between existing and potential users were explored. Findings Significant differences existed in the needs for service functions and service modes of mobile information services between existing users and potential users. Existing users cared more about such characteristics as intelligence, personalization and the variety of mobile services. Potential users, in contrast, concerned themselves more with the usability of mobile services and similarity to traditional information services. These two user groups showed little difference in the needs for information content, as they both have strict requirements for specialty, richness in and quality of information resources in mobile network environments. Originality/value Previous research on user needs for mobile libraries services has been primarily conducted from the perspectives of existing users. This study, however, compared the needs of existing and potential users based on their previous experiences, which can help libraries to know better what their users need and improve the quality of mobile information services to meet those needs. This can also make existing users more willing to use the services and cultivate the usage habits of potential users at the same time.

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Roberts, Justine, and Lydia Jensen. "Self-Service at the Information Supermarket." Reference Librarian 6, no. 16 (1987): 153–75. http://dx.doi.org/10.1300/j120v06n16_13.

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Domegan, Christine T., and Bill Donaldson. "Customer Service and Information Technology." Journal of Information Technology 7, no. 4 (1992): 203–12. http://dx.doi.org/10.1057/jit.1992.27.

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Journal articles on the topic 'Information Sciences Service'

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