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Dissertations / Theses on the topic 'Information service quality'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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1

Dantas, Ramide Augusto Sales. "Quality-aware Automated Service Composition using Reverse Engineering and Incomplete Information." Universidade Federal de Pernambuco, 2012. https://repositorio.ufpe.br/handle/123456789/10952.

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Submitted by Pedro Henrique Rodrigues (pedro.henriquer@ufpe.br) on 2015-03-05T19:29:15Z No. of bitstreams: 2 phd-thesis-vfinal-rasd.pdf: 2993974 bytes, checksum: a924d1ac8059a7b4a6c2775d60d5a742 (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5)<br>Made available in DSpace on 2015-03-05T19:29:15Z (GMT). No. of bitstreams: 2 phd-thesis-vfinal-rasd.pdf: 2993974 bytes, checksum: a924d1ac8059a7b4a6c2775d60d5a742 (MD5) license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Previous issue date: 2012-03-13<br>Service Composition is one of the most imp
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Tam, Wing-yan. "Quality of service routing with path information aggregation." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B36782956.

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Tam, Wing-yan, and 譚泳茵. "Quality of service routing with path information aggregation." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B36782956.

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Egedigwe, Eges. "Service Quality and Perceived Value of Cloud Computing-Based Service Encounters: Evaluation of Instructor Perceived Service Quality in Higher Education in Texas." NSUWorks, 2015. http://nsuworks.nova.edu/gscis_etd/54.

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Cloud computing based technology is becoming increasingly popular as a way to deliver quality education to community colleges, universities and other organizations. At the same time, compared with other industries, colleges have been slow on implementing and sustaining cloud computing services on an institutional level because of budget constraints facing many large community colleges, in addition to other obstacles. Faced with this challenge, key stakeholders are increasingly realizing the need to focus on service quality as a measure to improve their competitive position in today's highly co
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Shrestha, Deepak. "Maintaining Quality of Information Technology Service in an organization." Thesis, Linnaeus University, School of Computer Science, Physics and Mathematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6394.

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<p>Optimized quality of IT services are those which need pre-analysis of users’ requirements, service provider’s capabilities as well as service specification and standardization. For any organization, maintaining of quality of IT service has become one of the key challenges which holds a significance importance to users’ satisfaction. Thus, this research tries to explore and identify the key factors of service quality dimensions and its affect on Information Technology Service so that organization can understand and follow the possible way to maintain quality of IT service to satisfy its end
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Shen, Lisai. "Internet GIS for Air Quality Information Service for Dalian, China." Thesis, University of Waterloo, 2005. http://hdl.handle.net/10012/990.

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Since the 1970s, environmental monitoring in China has formed a complete web across the country with over 2000 monitoring stations. China State Environmental Protection Administration (SEPA) has published an annual report on the State of the Environment in China since 1989. The Chinese government began to inform the public of environmental quality and major pollution incidents through major media since the late 1990s. However, environmental quality data has not been adequately used because of constraints on access and data sharing. The public and interested groups still lack access to
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McLaren, Patricia Noreen Rachel. "The impact of quality governance on information technology service delivery." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/2216.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010.<br>Computacenter SA (CCSA), serves as focus of this study. One of CCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool use
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Hey, Laurence Arthur. "Simplified adaptive routing and its impact on quality of service and quality of information." Thesis, Imperial College London, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.512007.

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Iftikhar, Amjad, Muhammad Aoon Shah, and Fowad Latif. "Multi-Protocol Label Switching To Support Quality of Service Needs." Thesis, Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-4025.

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<p>Multi-Protocol Label Switching (MPLS) is a technique that can be used to improve the performance of a computer communication network. By use of MPLS, data packets can be switched on the basis of labels rather than routed on the basis of destination address. MPLS supports different features like QoS, traffic engineering and VPNs etc.</p><p>This thesis evaluates the working and performance of MPLS and its support for Quality of Service. QoS is required in the network when real time traffic is transported.</p><p>In this thesis it is described, how QoS guarantees are assigned to the IP packets
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Ding, Yi. "Quality in IS Research: Theory and Validation of Constructs for Service, Information, and System." Digital Archive @ GSU, 2010. http://digitalarchive.gsu.edu/cis_diss/42.

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IS quality is an important concept. Basing their model on information communication theory, DeLone and McLean formulated Information Quality and System Quality as two quintessential elements in their 1992 IS Success Model. In recent years, DeLone and McLean (2003) added Service Quality to form a triumvirate of antecedents to success. Unfortunately, the addition of this construct has unintentionally uncovered an overall lack of coherence in the theoretical modeling of IS Success. Research to date on IS Service Quality has largely ignored the impacts of Information Quality and System Quality whe
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Sunny, Sebin. "Digital Water Quality Monitoring Services: : Opportunities and Challenges in Rural Areas." Thesis, Högskolan i Halmstad, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44618.

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Water is an essential part of human life. According to the sustainable development goal (SDG), monitoring water quality is a fundamental goal of the international community. Therefore, there has been research on how the quality of water can be monitored and improved.  Data related to water quality can provide service opportunities such as to inform if the water is suitable for drinking by monitoring the quality of water resources. However, there has been limited research exploring opportunities and challenges of digital water quality monitoring services to fulfill requirements in rural areas,
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Ruottinen, P. (Pekka). "Database architecture design and performance evaluation for Quality of Service measurements." Master's thesis, University of Oulu, 2016. http://urn.fi/URN:NBN:fi:oulu-201605251878.

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Tietoliikenneverkkojen palvelunlaadun ja käyttäjien kokeman palvelunlaadun mittaaminen ja analysointi tarjoavat apukeinoja verkon kapasiteetin optimointiin ja parhaan mahdollisen käyttökokemuksen turvaamiseen. Verkon ominaisuuksien mittaaminen ja analysointi auttavat myös löytämään ja ratkaisemaan kasvavien käyttäjämäärien sekä tiedonsiirtomäärien tuomia ongelmia. Teknologian tutkimuskeskus VTT Oy:ssä kehitetty mittausjärjestelmä Qosmet tarjoaa monipuolisen ratkaisun ja tehokkaan ympäristön tämän kaltaiseen verkkoanalysointiin. Palvelunlaatumittauksista saatava tieto on kokonaan numeerista tie
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Frank, Tyler. "KidsPeace New England action research quality of information systems customer service /." [Denver, Colo.] : Regis University, 2006. http://165.236.235.140/lib/TFrank2006.pdf.

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Maples, Glenn (Glenn Edward). "Information System Quality: An Examination of Service-Based Models and Alternatives." Thesis, University of North Texas, 1997. https://digital.library.unt.edu/ark:/67531/metadc277952/.

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Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.
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Widmer, Tobias [Verfasser], and Stefan [Akademischer Betreuer] Kirn. "Electronic service allocation with private quality information / Tobias Widmer ; Betreuer: Stefan Kirn." Hohenheim : Kommunikations-, Informations- und Medienzentrum der Universität Hohenheim, 2017. http://d-nb.info/1136659021/34.

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Wang, Qi. "Performance improvement of quality of service routing under inaccurate link-state information." Thesis, Southampton Solent University, 2004. http://ssudl.solent.ac.uk/602/.

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It has been observed that the current best-effort IP packet delivery service in the global Internet is sometimes not good enough for emerging real-time multimedia applications. These resource intensive applications normally have more stringent requirements on bandwidth, delay, delay jitter etc. The quality of service (QoS) requirements of these applications raise new challenges for the development of new routing mechanisms. QoS routing can provide increased network utilisation compared to best-effort routing by efficiently regulating and managing resource sharing across a network. However, the
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April, Graham. "Dimensions for evaluating information systems service quality expectations of e-Commerce SMMEs." Thesis, Cape Peninsula University of Technology, 2007. http://hdl.handle.net/20.500.11838/1378.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2007<br>With growing invesbnent in WWW technologies bye-Commerce businesses the measurement of Information Systems (IS) effectiveness in this area has become increasingly important over the last decade. As business users have become reliant on outsourced IS service providers for a wide range of services, the quality of service rendered by the latter is an important issue which impacts on IS effectiveness. Researchers have for many years recognised the importance of service quality as a measure of IS perform
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Vespa, Lucas John. "PATTERN ENCODING ALGORITHMS AND INFORMATION MODELING METRICS FOR NETWORK QUALITY OF SERVICE." OpenSIUC, 2011. https://opensiuc.lib.siu.edu/dissertations/333.

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Networks are becoming increasingly complex, making network quality of service (QoS) an ongoing and difficult problem. Important QoS challenges include ensuring availability of services, privacy and accuracy of data and preventing data loss. These challenges can be addressed by providing effective security mechanisms that meet the scalability requirements of modern networks, environments for testing these mechanisms and providing metrics to measure and increase information quality especially in resource limited networks such as sensor networks. To meet these goals, we present several topics. Fi
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Jenkins, Sharon D. (Sharon Dezel). "The Applicability of SERVPERF in Judging Service Quality for Biomedical Information Professionals." Thesis, University of North Texas, 1999. https://digital.library.unt.edu/ark:/67531/metadc279133/.

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The applicability of SERVPERF as a tool for judging the quality of services used by biomedical information professionals was tested using standard statistical procedures. Data was gathered nationally via a combination of electronic and non-electronic forms, from Area Health Education Center (AHEC) information professionals and the results consolidated to provide information for the study. It was determined that SERVPERF was applicable in making judgements about service quality for AHEC information professionals. Their perceptions about service quality tended to have a greater influence than di
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Alkhouli, Samer. "The Impact of Bank Website Service Quality on Customer Satisfaction: An Empirical Study on Swedish Banks." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-61115.

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Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.

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Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of th
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Nomdoe, Herschel Gordon. "Evaluating web-based information systems effectiveness : an e-service quality multi-stakeholder perspective." Thesis, Cape Peninsula University of Technology, 2007. http://hdl.handle.net/20.500.11838/1370.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2007<br>Over a period spanning approximately twenty five years Information Systems (IS) researchers have been plagued by the problem of how to evaluate IS effectiveness or success. After the advent of the World Wide Web (WWW) in the 1990s, questions have arisen regarding the relevance of previously established evaluation approaches to the evaluation of web-based IS. Subsequently, firms have invested billions of dollars anually in information systems but the lack of appropriate frameworks for evaluating thei
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Chirappanath, Meenu Joy. "Illustration of Design of Digital Water Quality Monitoring Services for Smart Cities." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44635.

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Water quality monitoring is vital in smart city planning for managing water resources. In the smart city, more data is being collected. In terms of data related to water quality, many data sources such as smart sensors attached to water quality monitoring systems have been continuously collecting a significant amount of data. The potential of collected data from these sources holds no value for smart cities, unless it is being used to provide digital services such as information about clean and safe drinking water, swimming, fishing, domestic uses, and water reuse. However, the knowledge on ho
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Hellberg, Johan, and Kasper Johansson. "Building Models for Prediction and Forecasting of Service Quality." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-295617.

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In networked systems engineering, operational datagathered from sensors or logs can be used to build data-drivenfunctions for performance prediction, anomaly detection, andother operational tasks [1]. Future telecom services will share acommon communication and processing infrastructure in orderto achieve cost-efficient and robust operation. A critical issuewill be to ensure service quality, whereby different serviceshave very different requirements. Thanks to recent advances incomputing and networking technologies we are able to collect andprocess measurements from networking and computing de
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Fan, Yue Qian. "Evaluation and improvement on service quality of Chinese university libraries under new information environments." Thesis, University of Derby, 2018. http://hdl.handle.net/10545/622826.

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The rapid development of information technology in the recent years has added a range of new featuresto the traditional information environment, which has a profound impact on university library services and users. The Quality of Service parameter in library services has reached a broader consensus,which directly reflects customer satisfactions and loyalty. Exploring the evaluation frameworks for service quality in university libraries cannot be undermined in this context. Besides, existing evaluation frameworks of service quality of university library services are also facing numerous challen
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Kuri, Joy. "Optimal Control Problems In Communication Networks With Information Delays And Quality Of Service Constraints." Thesis, Indian Institute of Science, 1995. http://hdl.handle.net/2005/162.

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In this thesis, we consider optimal control problems arising in high-speed integrated communication networks with Quality of Service (QOS) constraints. Integrated networks are expected to carry a large variety of traffic sources with widely varying traffic characteristics and performance requirements. Broadly, the traffic sources fall into two categories: (a) real-time sources with specified performance criteria, like small end to end delay and loss probability (sources of this type are referred to as Type 1 sources below), and (b) sources that do not have stringent performance criteria and do
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MING, PI SHIH, and 皮世明. "Factors Influencing Information Systems Service Quality." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/86781435167223527273.

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Lin, Kun Liang, and 林昆諒. "Empirical Study on Service Quality of Information Service Industry." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/16983399841916862020.

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Chen, Kuo-Feng, and 陳國峰. "Service Quality Measurement on Information Security Outsourcing." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/00209095720413428262.

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碩士<br>華梵大學<br>資訊管理學系碩士班<br>95<br>Due to heavy dependence on Information Technologies and Internet in many business operations, Information Security has become one of the major concerns for enterprises. However, any factors, such as technology, personnel, equipment and cost, especially the requirement of security expert, have made businesses decided to outsource their information security activities. Nevertheless, the situation of unable to control the quality of vendor’s service makes many enterprises hesitated in the decision of outsourcing their security tasks. It has become a common aw
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Hou, Ya-Hui, and 侯雅惠. "B2B Information Service Quality and Customer Satisfaction." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/75235803905232989679.

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碩士<br>國立中山大學<br>企業管理學系研究所<br>100<br>Electronic business covers the enterprise purchase and sale activities, collaboration between customers and partners, and inter-organizational electronic transactions. In the 21st century, the enterprise take Information Technology deeply to embed in each process (the Process Step), with the Internet technique that has become the indispensable kernel of competition in the business operations. After a number of semiconductor manufacturers participating in “RosettaNet For Semiconductor Contract Manufacturing B2B Integration Project”, it has been a necessary co
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Wei, Shu-Ting, and 魏淑婷. "Information Quality of Report for Customer service." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/r6r6da.

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碩士<br>中原大學<br>資訊管理研究所<br>103<br>With the globalized expansion of the modern business, multinational corporations need to break the boundaries between different industries or geographic limits. It is very popular to make the vertical integration or horizontal integration. But how shall we make a successful integration to achieve the goal of maximum profit and sustainable business? The quality of information will inevitably play a key part. Literature review indicates that the most critical and difficult part for providing the excellent information is to establish the proper concept and technica
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Lin, Yi Ching, and 林怡菁. "The Effects of Information Technology Services on Service Quality and Relationship Quality in Hotel Industry." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/24011126900464562147.

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碩士<br>大葉大學<br>工業關係學系碩士班<br>92<br>In order to remain competitive advantages, service providers are increasingly offering their customer more information technology (IT) service options. These service options are expected to help service providers improve their service quality, financial performance, customer satisfaction, and the quality of relationship with their customers. Because of the importance of IT in service industries, we need to understand more clearly how customers of service providers evaluate technological products and their interaction with service employees, how IT service optio
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Huang, Ji-Ren, and 黃及人. "The Study of Service Quality Gap on the Service Quality of Medical Supply Information System." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/12287053056541765324.

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碩士<br>雲林科技大學<br>全球運籌管理研究所碩士班<br>96<br>The information systems assessment focused on system convenient and information quality. However, with the increasing importance of service orientation, the medical supply information system (MSIS) should emphasize more about service quality. Both the system function and interface can really achieve convenience and time-saving will also affect the using of MSIS. The above factors affect the information system quality attribute. This study establishes the model of service quality gap by using the EB-SERVQUAL questionnaire which instrument to fit the sy
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Wang, Liang-Wen, and 王良文. "Scale Development for Service Quality for the Information Technology Service Industry." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/85361544184733510059.

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碩士<br>國立交通大學<br>管理學院經營管理學程<br>101<br>In order to provide a standard method to measure service quality of Information Technology Service Industry, this study is to develop a suitable service quality scale which is based on Parasuraman, Zeithaml, and Berry (1985, 1988, 1991) service quality scale development steps and Churchill's (1979) suggested procedure for developing better measures and also refer to the characteristics of the information technology services industry ,so it can be used as the assessment of service quality and to improve service quality. This service quality scale of Infor
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Wu, Pieh-chi, and 吳培琦. "Flight Information Service, Pilot’s Satisfaction and Flight Quality." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/85424630502574191619.

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碩士<br>國立成功大學<br>交通管理學系碩博士班<br>95<br>How to keep flight safety, and keep a perfect record has been the most important subject in civil aviation development. In any kind of aircraft, no matter large, small, private or business transportation aircraft. A pilot plays important role from take off to land. Pilots should know various information, which is relative to flight safety, such as weather condition, NOTAM (notice to airman), air traffic control information, navigation facilities, gun-firing, take-off and destination airport condition, and such kind of information is collected and provided by
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Yeh, Shien-Lung, and 葉顯榮. "Empirical Study to Information Technology Outsourcing Service Quality." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/95026254603706520370.

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碩士<br>國立臺灣科技大學<br>資訊管理系<br>98<br>It is a trend for organizations to leverage information technology outsourcing service to achieve business objectives. To improve software development and maintenance capability, Taiwan Government has been promoting to implement CMMI from year 2000 on. There are three major IT service dimensions include software design and development, operation and management of hardware and software environment, the use of information technology. Software quality metrics include quality of software development process, quality of software operation, and quality of software ma
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Lan, Wan-Tzu, and 藍婉慈. "The influence of system quality,service quality,and information quality on online impulse buying." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/49849703466618376839.

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碩士<br>淡江大學<br>資訊管理學系碩士班<br>103<br>As the era of internet has come, the way of shopping has also influenced, allowing people to carry out transaction through internet. No matter whether they are brick and mortar shops or online shops, the most popular issue is about environment. Consumers usually change their ways during the process of making a decision because of the environment surrounding them. In this research, the content focuses on online impulse buying. In the past, the discussion about this involved individual factors of Web site. However, since those discussions of individual factors a
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Chen, Chien-Chin, and 陳建志. "Service Quality for Information System -The Logistics Information System as an Example." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/58983691003232523974.

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碩士<br>國防管理學院<br>國防資訊研究所<br>96<br>With the increasing popularity of the Internet, Information System (IS) has become increasingly more profitable. The quality of the IS services should be confirmed prior to deploying it to the web site, resulting in customers that keep coming back. Therefore, this paper presents a framework that integrates Six Sigma Concept to improve the IS service process. The application in the selected company is a multi-tier framework system and there are 1,022 client sites distributed in Taiwan area, one broker server
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Chang, Wei-Ling, and 張瑋玲. "A Study of Relationship quality in Information Service Provider." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/57404721303868723044.

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碩士<br>銘傳大學<br>國際企業學系碩士班<br>91<br>In the past decade, new thinking about the buyer-seller relationships is so evident that some researchers have asserted that relationship marketing is a new marketing paradigm. The relationship marketing is an integrated effort to identify, maintain, and build up a network with individual consumers and to continuously strengthen the network for the mutual benefit of both sides, through interactive, individualized and value-added contacts over a long periods of time. And relationship quality is a higher-order construct consisting of a variety of positive relatio
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Liu, De-Kai, and 劉得愷. "Multicasting with Information Classification and Quality of Service Guarantee." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/13426775062490681696.

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Coentro, João Pimentel Peixoto. "A model of quality service management for information systems." Dissertação, 2007. http://hdl.handle.net/10216/10975.

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Tese de mestrado. Mestrado em Engenharia Electrotécnica e de Computadores (Área de especialização Tecnologias da Informação para Gestão Empresarial). Faculdade de Engenharia. Universidade do Porto. 2007
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Coentro, João Pimentel Peixoto. "A model of quality service management for information systems." Master's thesis, 2007. http://hdl.handle.net/10216/10975.

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Tese de mestrado. Mestrado em Engenharia Electrotécnica e de Computadores (Área de especialização Tecnologias da Informação para Gestão Empresarial). Faculdade de Engenharia. Universidade do Porto. 2007
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Chao, Wei-Chi, and 趙偉智. "The Study of Service Quality Related Information in Electronic Service for Express Delivery." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/52686125533684173080.

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碩士<br>明志科技大學<br>工業管理研究所<br>95<br>As global networking becomes more and more popular, internet became a necessary tool for our everyday lives. Data, messages, and trades were transferred and exchanged in growing scales within the internet as businesses evolved from real-world stores to virtual stores. In 2000, express delivery services were first introduced to Taiwan. Within the evolution of the internet, more and more clients and customers starting to use internet to order and deliver goods. The study about the service quality of the delivery service and the capability of its user interface we
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Chen, Yuyu, and 陳郁郁. "Investigating the Impact of Service Quality on Consumer Satisfaction in Information Technology Service." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/74148827116739004297.

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碩士<br>國立臺灣科技大學<br>管理研究所<br>101<br>According to the report from Market Intelligence & Consulting Institute (MIC), The Taiwan market for information industry was reached 225.6 billion in 2007, a 7% increase compared to last year. Therefore, there has great business potential in the information industry in Taiwan. SYSTEX is the leader of information technology service in Taiwan, but we face the serious competition. Therefore, SYSTEX has to improve to avoid other competitors get closer. This research wants to know the relationship between service quality, customer satisfaction and purchase intenti
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Maples, Glenn. "Information system quality an examination of service-based models and alternatives /." 1997. http://books.google.com/books?id=gI7gAAAAMAAJ.

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Chen, Shu-Hua, and 陳淑華. "A Study on Service Quality of Knowledge Management Information System." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/03490943319649324517.

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碩士<br>銘傳大學<br>資訊管理學系碩士在職專班<br>91<br>In the digital and knowledge-based economy, government and enterprises spend much efforts on knowledge management and build knowledge management information system (KMIS) to support the needs of users through information technologies. Therefore, from the viewpoint of marketing, custom-oriented service quality of KMIS has to be emphasized more than the system quality. The purpose of this study is to investigate the relationship between KMIS and service quality. First, this study classified KMIS into three categories: shared electronic databases, el
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Wu, Yi-Hsien, and 吳奕賢. "THE IMPACT OF NATIONAL CULTURE ON INFORMATION SYSTEMS SERVICE QUALITY." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/27406551329089278527.

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碩士<br>國立中正大學<br>資訊管理學系<br>90<br>Under the influence of Internet and globalization, cultural factors must be considered into information systems service quality. This research explores the relationship between widely used Hofstede’s cultural factors and PZB’s SERVQUAL, which is used to measure information systems service quality. Sample sets are divided into two parts: banking-industry and across-industries set to avoid the influence of different information systems service quality needs. Results show that cultural factors affect information systems service quality to some extent in
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Chien, Yu-Tung, and 簡語彤. "Effects of Service Quality Related Webpage Information on Sellers’ Performance." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/25894376627118641084.

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碩士<br>國立中央大學<br>資訊管理學系<br>103<br>In recent years, the development of EC is flourishing Internet booming. Due to low start-up costs, lots of online sellers appear in the online shopping industry. Besides, the buyer’s switching costs are low because of the convenience of Internet. Buyers may easily select the seller who can provide more value between many sellers. The loyalty from the buyers to the sellers is very weak, causing online shopping industry into a fierce competition. Therefore, online sellers’ top priority is how to grow the customers and retain existing customers to improve operatin
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Lee, Chenghan, and 李承翰. "HEALTHCARE INFORMATION TECHNOLOGY SERVICE QUALITY: FROM A MEDICAL STAFF PERSPECTIVE." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/95318137344184949995.

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碩士<br>國立中正大學<br>醫療資訊管理研究所<br>101<br>This study presents the construction of information technology service quality in healthcare industries in Taiwan. Due to the fast growth of information technology, the healthcare service industry relies more and more on information technology. To maintain the quality of service and the upgrade of healthcare information technology (HIT), HIT providers needed to effectively provide service quality in information technology. HIT have created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the healthc
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Hsu, Yu Che, and 許毓哲. "Assessing the Service Quality of Information Systems in Internal Users." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/75477091948683591345.

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碩士<br>大同大學<br>資訊經營學系(所)<br>103<br>Managing information is a critical skill for success in today’s business environment. Information system and business processes are increasingly integrated. The old system cannot undertake the new market demand and a new mission critical information system need be developed. The system quality, information quality, and service quality perceived by internal users are keys to the new system development project. In this study, we explore the users’ perceived quality of the new system through SERVQUAL. The results of the assessment will be used to assist in futur
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