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1
Thupe, Benjamin O. "Assessing information needs of users of the Career Information Centre (CIC), UCT : working towards a framework for promoting better use of career services, in particular, resources in the CIC." Master's thesis, University of Cape Town, 2003. http://hdl.handle.net/11427/7954.
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Includes bibliography.This study is an assessment of the career information needs of users of the Career Information Centre (CIC), at the University of Cape Town. The study was conducted because it was clear to the CIC staff that the CIC was under-utilised by the student community. A thorough investigation of the literature on career needs and needs assessment was conducted in order to get an overview of issues that would characterise the study.
2
Wallace, Rick L., and Nakia J. Woodward. "Using Checklists to Train Users to Use the Mosaic of Library Resources and Services." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/8705.
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Objectives: The purpose of this study was to create a checklist that could be used in the training of a college of pharmacy faculty so that there were no gaps in their information literacy; to implement the checklist; and to measure the users response to the intervention.
Methods: A checklist was developed that covered the information resources of the library and the information skills needed by pharmacy faculty. All faculty were required to meet with a librarian during the academic year and cover everything on the checklist in one or multiple sessions. Faculty were surveyed as to their responses to the training.
Results: Librarians learned the value of using a checklist. Better relationships were developed with the college of pharmacy faculty. Weaknesses in the libraries training of pharmacy faculty were discovered and remedied. Conclusions: Checklists are used in medicine to obtain quality. Checklists can be used in medical librarianship for the same purpose.
3
Nyantakyi-Baah, Lydia. "User perception of academic library service quality and value: the case of the Ghana Institute of Journalism and Ashesi University College libraries." Master's thesis, University of Cape Town, 2016. http://hdl.handle.net/11427/23392.
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This study explored the users' perception of the service quality and value of the libraries of the Ghana Institute of Journalism (GIJ) and Ashesi University College (AUC). Concepts like value, impact, quality, academic library service quality formed the conceptual framework of the study. The study is a comparative case study that solicited information from the perspectives of students, faculty and library staff. Open and closeended questions were adopted to gather data from 185 and 147 third year students of GIJ and AUC respectively. All library staff and 15 faculty staff each from the two institutions were interviewed to augment the responses from the students. Statistical Package for Social Science was used to analyse the closed-ended questions and descriptive statistics such as frequencies and percentages were used to present the data analysis. Data from the interviews and open-ended questions were analysed qualitatively. Findings from the study showed that the libraries were used more frequently by students than by faculty staff. The perceptions of the quality of library staff services were found to be satisfactory in both libraries. The library environment and information resources were considered adequate by AUC library users, whereas they were considered as inadequate and poor at GIJ. In all, it was found that the quality of services and the value users derived from AUC exceeds that at GIJ. The most valued aspects of the libraries were the library collections, and the friendliness and willingness of library staff to assist users. It was also found that users derived a number of benefits from using the libraries, but the libraries had no specific guidelines for measuring their value. In the past, value had been determined by the use of the library resources and success stories of users. The study considered the nature of library value and made recommendations for improving library services.
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Maya, Zukiswa. "The use of electronic information resources in the university of Fort Hare Library Services." Thesis, University of Fort Hare, 2018. http://hdl.handle.net/10353/6303.
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The study seeks to explore the use of electronic information resource in the University of Fort Hare (UFH) Library. The objectives of the study are to determine factors that influence acquisitions of electronic information resources at UFH library, to find out the user’s responses to electronic information resources in the library and identify the challenges faced by UFH library regarding the usage of electronic information resources. The literature review was conducted through an acquisition of electronic information resources in academic libraries, collection development policies of academic libraries in South Africa and application of electronic information resources within South Africa and globally. The study is based on Diffusion of innovation (DOI) theory. The study adopted qualitative and quantitative approaches, and the non-probability sampling-Quota sampling was used for students and purposive sampling technique for librarians and academics. The data was collected with self-administered questionnaires and document analysis. The study found that academics were not fully involved in the acquisition of the library electronic information resources; therefore, there is a lack of communication about the acquisition of electronic resources. The study further reveals that there is usage of electronic information resources; however, there are library users who prefers to use search engines such as google, yahoo etc. It was also identified that there are two important barriers that hinder the use of electronic information resources, i.e. physical and personal barriers. The study recommends that University of Fort Hare library should consider including e resources in the collection development policy. It is also recommended that the library online training/tutorials must be installed on the library website to increase the usage of e-resources. In order to stay relevant and visible, librarians should embrace new opportunities and go beyond the comfort zone of traditional librarian principles.
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Yusoff, Hashimah Mohd. "The use of electronic information resources among the users of Penang Public Library Corporation." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.
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Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.
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Darries, Fatima. "The impact of the Internet on reference services in higher education libraries in South Africa." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/7910.
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Internet access has become an indicator of a country's socio-economic status in the Information society. Libraries of higher education institutions support the parent institutions' objective to produce graduates able to function in this society. Consequently, the Web, the most popular part of the Internet, has become ubiquitous in reference services. This study investigates the impact of the Internet on reference services by exploring the following areas: user Internet access and training in the library, use and integration of the Internet as an information tool in reference services and the Internet training and knowledge of reference librarians.
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Nakanduungile, Charlotte Ndeutala. "Student adoption and perceptions of the library and information mobile services at the University of Namibia." Master's thesis, Faculty of Humanities, 2021. http://hdl.handle.net/11427/32931.
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The aim of the study was to examine students' adoption and perceptions of library and information mobile services at the University of Namibia (UNAM), Main Campus. The research objectives were: to assess factors influencing students' adoption and use of wireless technologies that enable them to access library and information services at UNAM Main Campus; to determine the challenges/opportunities that students face when accessing library and information mobile services at UNAM Main Campus; and to identify students' perceptions of the library and information mobile services offered by UNAM Main Campus library. The study employed a mixed methods approach to gather and analyse data, and was supported by the Diffusion of Innovations theory (DOI). Data were collected from students using a convenience sampling method while purposive sampling was suitable to gather the qualitative data from library staff. Data collection from students was facilitated through a questionnaire, and library staff were interviewed. The study findings showed that mobile phones and laptops have been widely adopted and used by UNAM students. The study concludes that the attributes of innovation (relative advantage, compatibility, complexity, trialability and observability) are considered to be the influencing factors in the adoption and use of wireless technologies that enable students to access library and information services. The study results indicated that students enjoy the benefits which wireless technologies provide such as mobility, flexibility, convenience, engagement and communication in improving learning and academic performance and specifically in accessing library and information mobile services. However, slow network speed/network congestion during peak hours, limited Wi-Fi network coverage in areas and network downtime are some of the challenges that are frequently experienced and frustrate UNAM students when learning and accessing library information services. Though some students are not satisfied with the current provision of library services, and perceived them as inadequate due to limited access, lack of awareness and marketing of mobile services, and lack of a library mobile application, the majority of students perceived library services as adequate due to regular instant interactions and communications via emails, telephones and social networks that they exchange with librarians. The study recommends, among other things, that UNAM library staff be innovative in marketing and creating awareness of information resources and services to attract more students and increase library usage. Since there is no mobile application at vi UNAM library, the study recommends that the library design a mobile application to assist in providing library services to users with mobile devices.
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DeMaio, Genene Marie. "Factors contributing to the use of computer-based information systems in student services." W&M ScholarWorks, 1990. https://scholarworks.wm.edu/etd/1539618557.
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The purpose of this study was to determine what factors facilitate and what factors inhibit computer use in the Student Affairs Divisions of James Madison University (JMU), Virginia Polytechnic Institute (VPI), and Mary Washington College (MWC).;The population for this study was student affairs officials and related personnel deliberately selected from three Virginia public institutions.;The following conclusions were drawn from the findings of this study. (1) MWC is in the beginning stages of automation, JMU is moving in the direction of state-of-art technology while VPI's current status has reached the level regarded as state-of-art. (2) The status of CBISs at MWC, JMU, and VPI is affected by the time period in which automation occurred. (3) Student affairs' users at MWC, JMU, and VPI perceive CBISs positively. (4) Respondents believe using CBISs on the job simplifies tasks, helps monitor data flow, increases efficiency, makes output professional, makes data timely and accurate, improves the communication process, and does not significantly affect changes in policy. (5) No significant organizational changes have occurred at MWC or JMU while several organizational changes were identified at VPI. (6) The institution's mission and size influence the direction institutions take in regard to computer technology. (7) Respondents were satisfied with the microcomputer support and training received. (8) All users mentioned mainframe computer support was slow and uneven and many outside influences seem to impact the quality of this service. (9) It is clear that at JMU and VPI the integrator's role positively affects the use of computers. (10) The role, professional background, and personal characteristics of integrators were indentified and summarized. (11) Institutions of higher education should identify the integrators on their campuses and promote and support their role. (12) Top leadership commitment plays a crucial factor in facilitating computer use. (13) The lack of long range plans for the improved use of computers do not significantly affect the use of CBISs at MWC, JMU, or VPI.;Since very little research has been conducted on Student Affairs Divisions' use of CBISs, future research should focus on how data collected on students improve the effective operation of student affairs offices.
9
Thornton, Rian. "An evaluation of the attitudes of public library staff to the use of information and communication technologies." Master's thesis, University of Cape Town, 2007. http://hdl.handle.net/11427/8074.
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Includes bibliographical references (p. 122-129).This thesis explores the attitudes of public library staff of the Cape Town Administration library Service in 2005 to information and communication technologies (ICTs). This inquiry was appropriate because free Internet access was in the process of being rolledout to public libraries in the Western Cape, and library management was considering investing in a new library management system (LMS). The two systems investigated were the Internet and the BookPlus LMS. The survey instrument was a hardcopy questionnaire, which incorporated an amended version of a well-established technology acceptance model, and was designed to allow for both quantitative and qualitative data to be collected. Analysis of the results suggest that librarians' attitude to ICTs was generally positive. Concerns were raised about both systems, mainly due to their unique characteristics, service history and the manner in which the systems had been implemented. Quantitative results indicated that staff attitudes towards the use of both systems were strongly related to staff perception of the usefulness of the system. The insights obtained from the results of both systems suggest that an understanding of staff attitudes towards ICTs can positively inform implementation strategies and improve user adoption of new technologies.
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Cheng, Grace Y. T., and n/a. "Measuring electronic information systems: the use of the information behaviour model." University of Canberra. Information Management and Tourism, 2002. http://erl.canberra.edu.au./public/adt-AUC20050628.150806.
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This study focused on measuring the importance and contribution of information obtained from the
library, particularly electronic information services (EIS), to success in solving clinical problems in
hospitals. Three research questions with three main hypotheses were advanced and tested on clinicians
in 44 hospitals in Hong Kong. The findings were tested against the framework from Wilson's (1996)
existing general information behaviour model, from which a new extended model for clinicians was
built. Measures of EIS were then derived from the new model.
The research was broadly divided into a series of five studies in two stages: nominal group,
quantitative survey, and interviews in the first stage, and randomized controlled study as well as the
analyses of statistical data and computer transaction logs in the second stage. The key results in Stage I
led to the studies in Stage 11. The randomized controlled study in Stage 11 attempted to reduce the
barriers identified in the information environment, with a view to test the results of an educational
intervention, and to confirm that the hypotheses were true given reduced barriers and the presence of
enabling conditions. The effects of the interventions in this experimental study were validated and
verified by statistical data and transaction logs.
Corroborative evidence from the two-stage studies showed that the three main inter-connected
hypotheses were supported: success in problem-solving is related to the information sources used; user
satisfaction is related to success in problem-solving; and EIS use is an indicator of user satisfaction.
EIS use is determined by a number of factors: the preference for EIS, the use of the library, the skills
and knowledge in searching, the profession of the user and the characteristics of the work environment.
Educational intervention was found to improve success in problem-solving, the attitudes, skills and
knowledge in searching, the satisfaction with and use of EIS, and is an important enabling condition.
The research rejected part of the first hypothesis posed that success in problem-solving is related to
clinical question posed and suggests that further research is needed in this area.
The study supported the extension of the general model to clinical information needs and
behaviours and found new relationships. The study found an additional determinant of EIS
satisfaction, the satisfaction with the information obtained. EIS satisfaction would not be changed by
educational intervention alone if the information obtained was not satisfactory. On the other hand,
education can improve EIS satisfaction regardless of whether the problem has been solved. Of critical
importance is the time factor in determining the use (or non-use) of EIS. There is new evidence that
the awareness of the user of an answer in literature is a determining factor for active searching.
Borrowing the concept of opportunity cost from economic theory, the researcher relates it with the
differing levels of self-efficacy and postulates a model for planning EIS and related library services.
From the new extended model of information behaviour, sixteen main measures or indicators
were tested on a proposed framework in developing performance measures to diagnose information
behaviours and predict EIS use, satisfaction and success in problem-solving. In measuring EIS, the
researcher suggested the holistic approach in assessing traditional (non-electronic) library and
information services as part of information behaviours of clinicians. The study pointed to the
imbalance between self-efficacy and the actual skills and knowledge of users in their searching
mentality and activities and the implication for library practice. Qualitative aspects that require further
research on measurement were suggested.
The study has important ramifications for theory and practice for the information professional.
The new extended model of information behaviour for clinicians establishes deterministic relationships
that help explain why an information search is pursued actively, continuously, or not at all. Measures
that have been derived from these relationships can help diagnose and predict information behaviours.
The study highlights the flexibility and utility of the general model of information behaviour. Also,
this is the first time that such a methodological approach has been adopted to derive EIS measures.
The application of the randomized controlled study methodology in information science was proven to
be feasible and yielded definitive results. The researcher proposes that further development of
information behaviour model should incorporate the element of knowledge generation process in an
organization.
11
Dolo-Ndlwana, Nomambulu. "Use and value of library's electronic resources by academics and postgraduate students at Cape Peninsula University of Technology (CPUT)." Master's thesis, University of Cape Town, 2013. http://hdl.handle.net/11427/10336.
Full textAbstract:
Includes bibliographical references.As libraries are in the transition of moving from print to electronic resources, the purpose of the study was to investigate the use and value of library's e-resources by academics and postgraduates at Cape Peninsula University of Technology (CPUT). There is evidence from previous studies that today's users have their information needs met via a number of options. They need not physically come to the library; they can stay at home or at their offices to access e-resources. The study focused on the use and value of the library's e-resources in two departments (Electrical, Electronic and Computer Engineering and Mechanical Engineering) in the Faculty of Engineering. The main aim was to determine whether academics and postgraduates use e-resources, the purpose for which they used e-resources in the process of teaching, learning and research, the extent to which they were aware of the e-resources, the value they regarded as the benefit from using e-resources and the problems they encountered in their use of e-resources. The study population consisted of 251 academics and postgraduates. A questionnaire was used as data collection instrument. The questionnaire was distributed to 82 academics, 135 MTech and 34 DTech students. The results of the study are based on the data from 60 returned questionnaires from academics and postgraduates. The study found that the majority of the respondents used e-resources, but a few respondents did not use e-resources because they were not aware of them. Respondents who used e-resources used them for a variety of purposes, including gathering information for a specific topic; doing literature reviews, getting answers to specific questions, and gaining general information. The study also encountered respondents who had problems when using e-resources. These problems included internet connections, slow downloading of articles; time constraints and the need for training in the use of e-resources. The majority of respondents from the study thought that they benefited from using the library's e-resources.
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Sikazwe, Dennis. "An assessment of knowledge use and knowledge management maturity among the micro, small and meduim enterprise sector in Zambia." Master's thesis, University of Cape Town, 2013. http://hdl.handle.net/11427/13919.
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The focus of this study was to establish the knowledge use and Knowledge Management (KM) maturity among the Micro, Small and Medium Enterprise (MSME) Sector in Zambia. This is a domain that has received little attention in the Zambian business and economics literature, partially because of the newness of KM as a business concept. Knowledge Management is a very important aspect as far as innovation and competitiveness are concerned in the knowledge economy. Since the inception of the open market economy in Zambia in 1992 and the move to diversify Zambia's national economy from state control into private hands, the MSMEs still seem to be struggling with lack of innovation and competitiveness. Despite several attempts to boost the sector's viability, little success has been recorded.
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Conyers, Angela D. "The use of external information by managers in larger industrial companies with special reference to the role of electronic external information services." Thesis, City University London, 1989. http://openaccess.city.ac.uk/8247/.
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This research examines the use of external information by managers in larger industrial companies, with special reference to use of electronic information services. Five different industries are selected for study - oil, pharmaceutical, construction, electronics and retail. Evidence on the areas and sources of external information of most importance to managers, including electronic sources, was sought by means of a questionnaire survey distributed to managers in marketing, finance, corporate planning, computer systems and management services and to company librarians! information officers. The questionnaire was completed by 122 managers from fifty-one companies and followed up by case study interviews with eleven selected respondents. All respondents agree on the importance of industry market trends and competitor activities as the main areas of external information and on the personal communications network and industry publications as the prime sources. Information of the organization's broader environment is viewed as less important, Company libraries, where they exist, are not always highly regarded or fully exploited as sources of information by managers. The research shows that electronic information services are not in general rated highly as an information source. The main reason for the lack of use by managers appears to be lack of content relevance, but lack of awareness, pricing structure and accessibility are also contributory factors. Videotex services are held in low regard by their users and non-users alike. Commercial databases, on the other hand, are valued by their main user group, which consists of librarians from the pharmaceutical industry and from larger oil companies. Type of industry, type of respondent and size of company are all important variables in use of electronic information services. The research identifies four different approaches to external information use - individual, library, systems and information management. In spite of the acknowledged importance of external information, the informal approach is still prevalent. There is no extensive use of electronic services in companies which do not have an established library structure and there are few examples of a properly structured 'information management' approach which combines both internal and external sources.
14
Masango, Charles Akwe. "Contemporary copyright fair dealing management issues and their impact on access to information sources and services : South African academic libraries in the transition to the digital environment." Doctoral thesis, University of Cape Town, 2005. http://hdl.handle.net/11427/8727.
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Includes bibliographical references (leaves 183-205).This study investigated the perceptions of academic librarians, managers of consortia, users of digital content, and rights holders whether licensing agreements effectively inhibit access to digital content and whether there is a need to establish an equivalent to the fair dealing exemption in the digital environment. The protection that is accorded to digital content is complex. An empirical survey based on qualitative method was conducted in 2003 - 2004 in the Western Cape Province, South Africa, to examine whether licences inhibit access to digital content and whether an equivalent to the fair dealing exemption was necessary in the digital environment. Methodology used in the survey consisted of interviews from structured questions. Using grounded theory, certain perceptions and misconceptions were found in the interview responses. Thereafter it was possible to suggest that the debate as to whether licences inhibit access to digital content and whether an equivalent to the fair dealing exemption is needed in the digital environment is perhaps inconclusive. However, it is proposed that as licences theoretically inhibit access to digital content, it may be necessary for an equivalent to the fair dealing exemption to be instituted to balance the rights of rights holders with those of consumers of digital content. The new fair dealing exemption would be able to theoretically balance the alleged inhibition caused by licensing agreements.
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Masango, Charles Akwe. "User preferences in the use of Law Library collections : a case study of the Brand van Zyl Law Library of the University of Cape Town." Master's thesis, University of Cape Town, 1997. http://hdl.handle.net/11427/13397.
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Bibliography: leaves 129-134.Law libraries are specialised libraries consisting primarily of printed and electronic legal literature which assist their patrons in legal research and the teaching of law. The use of the law library by the entire university often causes concern on the part of the legal patrons and staff who use and manage the library and its collection. This dissertation investigates the nature and purpose of the law library of the University of Cape Town, with a view to establishing patterns of use and revealing the problems encountered by patrons and members of staff in the use of this library and its collections. In the investigation, two types of questionnaires were prepared and administered to the patrons and members of staff of this library in order to establish their library usage and preferences. The researcher undertook the quantitative approach since the qualitative approach in the form of interviews and observations had earlier been effectuated by the researcher during his internship in this library. In the investigation during which a total number (60) of students, academics (14) and four members of staff responded, it was revealed that the patrons encounter problems of space, noise and movements. The members of staff noted inter alia that in addition to the problems of space, noise and movements, there were also problems of mutilation of the library's materials (underlining passages and tearing pages) and of the deliberate mis-shelving of materials. In the light of these identified problems, this dissertation makes a number of recommendations designed to alleviate the problems experienced by the respondents.
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Ndinoshiho, Joseph Megameno. "The use of electronic information services (EIS) by undergraduate nursing students at the University of Namibia's (UNAM) northern campus : a descriptive study." Master's thesis, University of Cape Town, 2008. http://hdl.handle.net/11427/13918.
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Includes bibliographical references (leaves 171-187).Library and information science professionals are increasingly taking a keen interest in gaining a better understanding of how university's students are making use of the electronic information services (EIS) in academic libraries. This study investigated the use of EIS by undergraduate nursing students at the University of Namibia's (UNAM) Northern Campus. The study has specifically examined the extent to which these students used EIS, the purposes for which they used EIS, the barriers they encountered in their use of EIS, the benefits they feel they gain from using EIS, the sources they use to acquire EIS skills, and their perceptions of EIS.
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Sehuhula-Mooketsi, Bojelo. "An analysis of school library use in Government Aided Community Junior Secondary Schools in Gaborone city and the Southern district in Botswana." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/10803.
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Bibliography: leaves 106-110.School libraries can have a significant impact on students' academic performance and the quality of learning. This thesis explores the factors surrounding school library use or non-use of school libraries in Government Aided Community Junior Secondary Schools (GACJSS) in Botswana. Background information pertaining to the quality of teaching and learning in GACJSS in Botswana is provided, highlighting policy statements towards the improvement of the quality of learning.
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Tandwa, Nobubele Lindela. "An investigation into the use of literacy materials by adult learners : a study of the education programmes in two Cape Town public libraries." Master's thesis, University of Cape Town, 2007. http://hdl.handle.net/11427/8073.
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Includes bibliographical references (leaves 130-143).The paper deals with the role of literacy materials in adult education in two Cape Town public libraries, namely Bellville South and Milnerton public libraries. Adult education is education that is provided to adult who lack basic education. It involves the teaching of writing, reading, calculation skills and developmental and functional skills such as income generation skills. Literacy programmes are supported by both teaching and reading materials that are usually made available in public libraries and literacy classes. The objectives of the study were to investigate the availability of locally produced literacy materials for use in literacy programmes in public libraries, the types and features of these materials and the suitability of literacy materials in acquisition of literacy skills. Milnerton and Bellville South public libraries were used as case studies because they had literacy programmes and literacy materials in their libraries. The Stikland Learning Centre was also included because it was partly managed by the Bellville South librarian. The enrolled learners in these literacy programmes, facilitators, librarians and providers were interviewed using face to face interviews. Publishers, (Viva Books. New Readers Project and Project literacy) were also interviewed. The study showed that both public libraries provided literacy programmes that aim to equip the learners with survival and functional skills. Although they also provided literacy materials to support and maintain the literacy skills, such materials were not sufficient in literacy classes because some learners did not have literacy materials in their classes. The available reading materials in public libraries also need to be adapted so that they can meet the educational and cultural needs of the users. The research also showed that there are two types of literacy materials, namely learning or instructional and reading or informational materials. Learning materials include study guides, manuals and worksheets. They are usually provided by the literacy providers and their main aims are to support the acquisition of literacy skills and they are also used for assessment purposes. Reading or informational materials are usually provided by the public libraries and they are used to maintain the newly acquired skills. The availability of these materials is important for the success of literacy programmes and to avoid relapse into illiteracy. These materials are published by various publishers such as New Readers Project (NRP), Viva Books. Project Literacy (literacy provider) and government departments such as the Department of Education. They are published in various South African languages. Both learning and reading materials were characterized with simple languages, colourful pictures and large fonts, aiming to equip learners with the developmental and survival skills that are based on their daily activities. The learners' daily activities included reading the bus/train schedule, writing CVs and job searching related skills, reading medical prescription and reading road signs. The use of either local languages or official language in these materials is determined by the needs of the learners and the language that is used in their literacy programmes.
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Lawal, Victoria. "Aspects of information literacy with regards to the use of legal resources : case study of third year undergraduate law students of the University of Cape Town, South Africa and University of Jos, Nigeria." Master's thesis, University of Cape Town, 2009. http://hdl.handle.net/11427/8937.
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Includes bibliographical references (leaves 182-213).The study explores the relevance of information literacy in the context of legal education specifically as it affects issues on the conduct of the legal research skills of undergraduate students as well as the need for its integration into the curriculum of legal education. A review of the literature shows that little research has been undertaken in the field of legal information literacy in contrast to many other academic areas; indications from the literature reveal that there is a skills deficiency among undergraduate law students in many countries which suggest that many are ill prepared for the workplace. This situation also applies to law undergraduates in higher education institutions in Africa particularly Nigeria. The peculiar structure of legal information resources and the distinctive ways in which legal information is both evaluated and used suggest that legal information resources possess special characteristics that would need to be examined carefully in order to design information literacy programmes suitable for the profession. The scope of the study is limited to a comparative analysis of the information literacy skills of undergraduate law students of the University of Cape Town, South Africa and University of Jos, Nigeria; data was collected from both institutions from which comparisons were drawn. Findings from the study have revealed the difficulties experienced by students in the process of legal research and emphasised the importance of recognising the unique information structure of legal resources in developing an appropriate pedagogical model for integrating information literacy to the curricula of legal education particularly in higher education institutions. The study presents a uniquely African perspective on the challenges of integrating information literacy within the curriculum of legal education by providing insights into the needs and challenges for graduate requirement and productivity in higher education institutions in Africa.
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Jansen, Erik Pieter. "Use, needs and determinants of performance information : case studies in local social services departments /." Capelle a/d Ijssel : Labyrinth Publications, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009533209&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Boucher, Belinda Elfriede. "Librarian Web-based training : an investigation into the Tshwane University of Technology’s Library and Information Services use of broadband in training." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/51264.
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Broadband is a critical success factor to improve overall living standards. This is especially the case for the development of skills through training. Broadband provided the human race with the ability to transfer data-intensive training material through the Internet using web-based training tools and technologies, such as video and video tutorials; Web 2.0, such as Facebook, blogs and vlogs; live streaming, such as virtual classes, online conferencing and webinars.
After establishing that the Tshwane University of Technology (TUT) has the broadband capacity to utilise web-based training tools and technologies, this study then investigated the advantages and disadvantages of using these tools and technologies and their effect on staff development.
This study adopted a mixed method approach. Two questionnaires gathered both quantitative and qualitative data. TUT librarians were asked whether they use web-based training tools, and technologies and based on their experience, to indicate what tools and technologies do they use, , what do they experienced as advantages and disadvantages and, based on that, what are the effects of Web-based training on their personal development and on their institution. TUT online service and product suppliers were also asked whether they offer Web-based training facilities, Which Web-based training tools and technologies do they use for their training programmes, what advantages and disadvantages have they experienced when offering Web-based training, and what are the effect on librarians.
This study found that TUT librarians use broadband to conduct Web-based training using various tools and technologies. Web-based training opportunities are offered to TUT by most online service and product providers. This study identified various advantages and disadvantages of using Web-based training tools and technologies, and found that they definitely play a role in staff development and in the improvement of work quality and productivity.Mini Dissertation (MIT)--University of Pretoria, 2015.
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Mapulanga, Patrick Makono. "Knowledge translation of health research findings at the University of Malawi and its relevance in health policy formulation in Malawi: a study in developing a communication and dissemination strategy to facilitate the use of health research evidence." Doctoral thesis, University of Cape Town, 2018. http://hdl.handle.net/11427/29810.
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Findings from health research ought to play a role in informing health policy formulation. Over the years much health research has been conducted both in developing and developed countries. However, little is known on how health research has informed health policy formulation. The study sought to review health research findings at the University of Malawi’s College of Medicine and Kamuzu College of Nursing and health policies of the Ministry of Health in Malawi, and based on the results, develop a communication and dissemination strategy as indicated by the study objectives. The study focused on exploring the extent of research use in policy formulation by evaluating sampled policies. It established from both researchers and policy makers their views regarding communication of research findings to policy makers, and how the two work together during conceptualisation, carrying out research and disseminating the findings. It sought to identify ways that the translation of research findings into policy formulation could be facilitated. The study is informed by the Knowledge Translation theoretical framework. It adopted the pragmatism philosophical paradigm which advocates for 'what works’. The convergent parallel mixed method strategy was used to gather both qualitative and quantitative data for the study. The population of the study comprised of researchers and academics at the University of Malawi, health research partners in Malawi and directors at the Ministry of Health in Malawi. Both qualitative and quantitative data were collected through self-administered questionnaires (246 academics and researchers), semi-structured interviews (17 directors from the Ministry of Health and relevant research institutes), a self-administered self-assessment tool (10 purposively selected directors from the Ministry of Health and from research institutes) and a health policy assessment tool. Qualitative data was analysed through content analysis while quantitative data was analysed using the Statistical Package for the Social Sciences (SPSS) for both descriptive and inferential analysis. The data were supplemented with a search strategy through Scopus. The findings revealed that health researchers rarely interact with policy makers. Health researchers prefer publishing in journals, attending conferences and informally interacting with policy and decision makers. Policy makers rely on the use of Internet, reviews of previous policies, internal evaluations, data from the national statistical office, registries and information centres at the ministries for policy information. However, the study revealed in designing the communication and dissemination strategy based on 'what works’, that researchers work in research groups while policy makers work in technical work groups. The interaction between researchers and policy makers in the technical working groups informs the transfer of health research into policy-making. The study makes contributions to theory, practice and policy formulation. In terms of contribution towards the KTA framework, the study examined forms of formal interaction that may result in the transfer of health research information into policy and practice. The study indicates that formal interaction in the technical expert groups is one of such interactions that would facilitate the use of health research evidence in policy formulation. In terms of practice, the study recommends that there should be deliberate efforts by researchers in the research groups and policy makers at the technical working groups to formally engage each other. In terms of policy formulation, the study recommends that a proper interaction framework needs to be put in place for formal interactions between health researchers working in their research work groups and policy makers in the technical working groups.
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Nawe, Julita. "Human resource issues and problems for library and information services with reference to Southern African Development Community member countries." Thesis, Aberystwyth University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.390344.
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Monopoli, Maria. "User-based evaluation of academic digital libraries : case studies, Social Science Information Gateway, Art, Design Architecture & Media Gateway and the Electronic Journals Service of the University of Patras, Greece." Thesis, City University London, 2005. http://openaccess.city.ac.uk/8440/.
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The purpose of this study was to evaluate the use of academic digital libraries from a user-oriented approach. For this purpose, end-users were invited to describe how they perceive and make use of academic digital libraries. The study was focused on Subject Based Information Gateways (SBIGs) and Electronic Journals Services. Specifically, two gateways were examined: the Social Science Information Gateway (SOSIG) and the Art, Design, Architecture and Media (ADAM) gateway, and an electronic journals service: the Electronic Journals Service of the Library and Information Service (LIS), the University of Patras, Greece. The target group was the academic community: academic staff, research staff and students (undergraduate and postgraduate). The research methods used were online questionnaires, face-to-face interviews and transaction logs analysis (TLA). Concerning the perception of academic digital libraries, users were invited: to provide the advantages and/ or disadvantages of electronic information over print, to compare the electronic and print version of a piece of information, to evaluate services or features as very important, important, or not important and to specify factors that would discourage them from accessing a digital library. Regarding the use of academic digital libraries, users were asked to specify: how frequently they use digital libraries, what reasons they use digital libraries for, what place they gain access from, what their preferred method of searching for information is, what their preferred method of storing and reading electronic information is, whether they use the support services provided, what types of information they want to be provided with and what the role of communication in a digital library is. The study concluded that end-users seem to appreciate the implementation of academic digital libraries. However, there are still some disadvantages that might prevent them from accessing them. A typical user would access them from their office or home for a variety of reasons, such as: for writing up a term paper/project or a thesis/dissertation, writing up a paper for publication, e. g. journal article or conference/workshop paper, keeping up with progress in the relevant subject area, supporting a lecture or for personal reasons. Concerning their search behaviour, they would adopt a relatively unsophisticated, simplistic approach to searching and limited use of Boolean operators or other commands. Notwithstanding their low search abilities, they would be reluctant to consult the online help function that could support their searches. Sometimes, they prefer to ask a person rather than attempt to use the online help. When they have identified information and want to read it, they print it out. But, when they want to store information for the future, they either print it out, or save it on disk. This information might differ in its formats, including electronic journals, reports and papers, digitised books, scholarly mailing lists and archives and educational software. Finally, some users would appreciate the opportunity to communicate with information scientists, authors, or other users who share the same interests with them. Some others emphasized the importance of the communication between users and digital library systems.
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Makhafola, Lesego. "The use of a Virtual Learning Environment (VLE) to embed library information services in a Blended Learning Environment (BLE) : a University of Pretoria Engineering study." Diss., University of Pretoria, 2018. http://hdl.handle.net/2263/69124.
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The main objective of libraries in higher education institutions is to enable access to information that will meet the teaching, learning and research needs of the institutions’ communities (Department of Arts and Culture, 2015:18). Technology makes it easier to accomplish this by allowing librarians to embed products and services directly into the teaching, learning and research environments used by the communities. Course Management Systems such as Blackboard, are used by higher learning institutions to provide blended learning experiences. Many face-to-face lectures rely on an online module, and students appear to be more comfortable using the various online tools than ever before. For librarians, the online component of such a hybrid learning model is an opportunity to extend the traditional face-to-face library training and information literacy sessions into the Virtual Learning Environment (VLE). Virtually embedded librarians enable students’ access to library information online (Hoffman & Ramin, 2010:298) and libraries that have shifted towards embedding in online courses reach users at their point of need (Paganelli and Paganelli, 2017:55). If these statements are true, the question remains whether the end user is satisfied with the services rendered online or not.
Many surveys have been conducted to assess users’ satisfaction with library resources and the quality of library services (Zhang, 2015:273). Some studies investigated library use patterns of different user groups but few studies focus on the needs of Engineering students (Zhang, 2015:273) and if these needs are being addressed by embedded library services and products. The objective of this research was to establish the role that Engineering students expect an Information Specialist to play in a VLE, to identify the products and services the Engineering students expect the Information Specialist to provide, and to what extent. This was done using a case study research design.
As was expected, this research confirmed that the Engineering students recognise the importance of librarians embedding in their online modules. It is anticipated that librarians who embed online will be able to meet the needs of the students and build strong relationships with the students. If that does become the case, it is feasible to expect that the students’ use of library resources will increase. The next phase would be to build and launch a pilot project. Recommendations made for embedding in a VLE were (1) to consult with the faculty, library staff, and the instructional designer before the librarian attempts to launch embedded activities; (2) to identify the top in-demand products and services that can be embedded for each course as a matter of urgency; (3) to pilot the program with a few students and library staff and obtain feedback before the initiative is made publicly available to all students; and (4) to align the expectations or activities of the program with those of the course.Mini Dissertation (MIT)--University of Pretoria, 2018.
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MIT
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Xia, Hong. "Library CD-ROM LAN Performance and Patron Use: a Computer Simulation Model." Thesis, University of North Texas, 1996. https://digital.library.unt.edu/ark:/67531/metadc279383/.
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In this study, a computer simulation model for library CD-ROM LAN systems was created. Using this model, the system optimization problems were examined. The simulation model imitated the process of the actual decision variables changing their values and generated the corresponding results. Under a certain system environment, if the values of decision variables are changing, the system performances are getting changed also. This study investigated these relationships with the created model. The system users' interarrival time, service time, and other relevant data were collected on randomly selected days in a university library. For data collection, both of the observation and the system automatic metering software were used. According to the collected data, a discrete events simulation model was created with GPSS/H. The simulation model was proven valid and accurate by a pilot test and by the calculation with queuing theory. Statistical tests were used for data comparison and analysis. In addition, animation technique was used to show the simulation process by using Proof Animation. By this technique, the simulation process was monitored on the screen.
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Chandra, Smita, and Vivek Patkar. "ICTS: A catalyst for enriching the learning process and library services in India." Elsevier, 2007. http://hdl.handle.net/10150/106060.
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The advances in ICTs have decisively changed the library and learning environment. On the one hand, ICTs have enhanced the variety and accessibility to library collections and services to break the barriers of location and time. On the other, the e-Learning has emerged as an additional medium for imparting education in many disciplines to overcome the constraint of physical capacity associated with the traditional classroom methods. For a vast developing country like India, this provides an immense opportunity to provide even higher education to remote places besides extending the library services through networking. Thanks to the recent initiatives by the public and private institutions in this direction, a few web-based instruction courses are now running in the country. This paper reviews different aspects of e-Learning and emerging learning landscapes. It further presents the
library scene and new opportunities for its participation in the e-Learning process. How these ICTs driven advances can contribute to the comprehensive learning process in India is highlighted.
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Mbawaki, Irene. "An Investigation into the Use of Mobile Phones for Health Information Delivery to Rural Women in Uganda." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/56572.
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The study looked at the viability of using mobile phones by an academic health library to provide health information to rural women. It is understood that Mobile phones have become household items thereby providing an opportunity for organisation to use them for information delivery. Access to information by individuals is essential in reducing people’s levels of uncertainty especially in matters that relate to growth and survival such as health.
The central research question upon which this study was based was, “How can an academic library adopt the use of mobile phones as an information delivery device to enhance access to health information for rural women?” with sub-questions focusing on information needs and sources of health information for women and the adaptation of mobile services within the library. It further looked at appropriate partnership needed in developing mobile services for health information delivery.
Reviewed literature revealed that mobile phones are already being used by several organisations in making available information. In particular academic libraries have embraced the mobile revolution by creating mobile services for their users.
A qualitative approach was adopted for this study and interviews were used for all the three categories of respondents, who are rural women from Buyengo sub-county, health workers from Kakaire health centre iv and librarians from Albert Cook Medical Library.
Findings from the study have shown that in the information era where one’s survival is highly dependent upon information, rural women do not have access to credible sources of health information despite the fact that they have high demand for health information because of the soaring disease burden in rural areas. The study without doubt has led to the establishment that the use of mobile phones to fill this gap is a cost effective and life saving venture which if well set up and implemented will add to the global programmes initiated with the aim of reducing child mortality, maternal deaths and combating HIV/AIDS, malaria and other diseases.Mini Dissertation (MIT)--University of Pretoria, 2015.
Information Science
MIT
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Dornan, Chris. "Science as ideology : the problem of science and the media reconsidered." Thesis, McGill University, 1987. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=75695.
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This study seeks to undertake an analysis of the topic of 'science and the media' as it has been constituted in academic discourse since the end of the Second World War. It finds that concern has polarized in two distinct camps: The larger, participant in the traditional project of North American media studies, blames the press for what it perceives as a widespread and deleterious "scientific illiteracy" on the part of the laity. The more recent, indebted to critical developments in social theory, philosophy of science, and the study of mass communication, works to expose the assumptions on which press coverage of science has been based and the interests which have benefited.The thesis argues that the adequacy of the dominant concern to its object of analysis is at best suspect, but that nevertheless its agitations have been chiefly responsible for the form which popular science has predominantly assumed.
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Bessell, Tracey Lee. "The influence of the internet on the quality use of medicines." Monash University, Dept. of Medicine, 2003. http://arrow.monash.edu.au/hdl/1959.1/9453.
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Bean, Carol. "Meeting the Challenge: Training an Aging Population to Use Computers." Southeastern Library Association, 2003. http://hdl.handle.net/10150/106048.
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Older adults present a special challenge to libraries offering computer training. Many of those seeking training have little, if any, prior experience with the concepts and skills necessary to use computers, yet their ability to learn those concepts and skills is hampered by the aging process. This article summarizes the factors in aging which most affect learning computer skills, and how those factors can be mitigated.
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Marumo, Tshipinare Renard. "A survey of the information seeking behaviour of the dental faculty lecturers and students at the University of the Western Cape's Oral Health Centre Library, in Mitchell's Plain." Thesis, University of the Western Cape, 2000. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_8949_1213362632.
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Freeman, Michael J. "Investigating the supply and demand relationship in a profession: the English and Welsh schools of librarianship and information Studies and the Higher Education Library and Information Services employment sector in England and Wales." Thesis, Aston University, 1994. http://publications.aston.ac.uk/10822/.
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Concern has been expressed in the professional literature - borne out by professional experience and observation - that the supply and demand relationship existing between the 13 English and Welsh Library and Information Studies (LIS) Schools (as providers of `First Professional' staff) and the Higher Education Library and Information Services (HE LIS) sector of England and Wales (as one group of employers of such staff) is unsatisfactory and needs attention. An appropriate methodology to investigate this problem was devised. A basic content analysis of Schools' curricular and recruitment material intended for public consumption was undertaken to establish an overview of the LIS initial professional education system in England and Wales, and to identify and analyse any covert messages imparted to readers. This was followed by a mix of Main Questionnaires and Semi-Structured Interviews with appropriate populations. The investigation revealed some serious areas of dissatisfaction by the HE LIS Chiefs with the role and function of the Schools. Considerable divergence of views emerged on the state of the working relationships between the two sectors and on the Schools' successes in meeting the needs of the HE LIS sector and on CPD provision. There were, however, areas of substantial and consistent agreement between the two sectors. The main implications of the findings were that those areas encompassing divergence of views were worrying and needed addressing by both sides. Possible ways forward included recommendations on improving the image of the profession purveyed by the Schools; the forming of closer and more effective inter-sectoral relationships; recognising fully the importance of `practicum' and increasing and sustaining the network of `practicum' providers.
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Van, Pinxteren Myrna. "Tracing ‘paper', discovering people: three ethnographic case studies exploring the use of health information to improve health services in Gugulethu." Doctoral thesis, Faculty of Health Sciences, 2020. http://hdl.handle.net/11427/32367.
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Health information plays a vital role in the larger health system. Over the last twenty-five years, South Africa has developed several health information systems (HISs) that aim to collect high-quality health information to be used to inform clinical decision-making, shape new policies and programmes and strengthen other components of the health system. To date, most research in this area has focused on the production of health information and the technical challenges that appear when developing and implementing HISs. Much less is known about how health information is used in practice. This research explores how both community actors and health systems stakeholders at different levels of the health system gain access to, use and exchange health information, both for their own decisionmaking and practice, but also to address persistent health challenges. This research adopted an ethnographic approach, whereby I conducted extensive qualitative research for a period of 18 months in Gugulethu, an underprivileged peri-urban neighbourhood in Cape Town. Three case studies emerged from this research that provide a lens to analysing the role of health information in South Africa. The use and exchange of health information in the larger health system is inherently complex. Key findings from this research project show that firstly, there is a wide interest among a diverse group of stakeholders, including community representatives and NGOs, to use health information. Secondly, despite the interest for using health information, this data is not always available for a variety of reasons, which encourages stakeholders to develop creative strategies to collect new forms of evidence or to gain access to existing forms of data. Thirdly, adopting new strategies, health actors use a combination of routinely collected, semi-formal, and informal data, often concurrently. Lastly, this research demonstrates that health information is never neutral or value-free, but is produced, used and exchanged within a larger social, cultural and religious context, and is thus shaped by these contexts. This research challenges several assumptions about how health information is used in South Africa, and who can, or should, have access to this information. To answer these questions, it is important to open the health information system (HIS) to a more a diverse group of people actively in order to make available a variety of information that informs health stakeholders' daily work, influences health programmes and provides new perspectives on current health issues. Lastly, to further stimulate the use and exchange of health information for health system strengthening purposes, there is a need to provide a dedicated third space, where establishing new relationships and strengthening existing ones among actors at different levels of the health system is actively encouraged as a way to stimulate further use and sharing of health information.
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Koga, Takashi. ""Electronic Government and Government Information Services in Japan." 15th Biennial Conference of the Japanese Studies Association of Australia (Library Forum), Session 1. Australia National University, Canberra, Australia, July 2, 2007." Japanese Studies Association of Australia, 2007. http://hdl.handle.net/10150/105888.
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In Japan, electronic government has been developed since the enforcement of the Information Disclosure Act and the formulation of the e-Japan Strategy, both in 2001. Such electronic government produces a number of government information services available all over the world via the Internet, including databases of law texts, congressional minutes and white papers, as well as digital archives. At the same time, electronic government raises several issues of preservation of and "permanent public access" to electronic information, accessibility of electronic government, inclusion of government information into library
services, and so forth. The author hopes this presentation will facilitate requests and comments from participants for electronic government and government information services in Japan.
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Huffman, Holly D. "Organizational publications editors : their use of information subsidies and agenda setting." Virtual Press, 1999. http://liblink.bsu.edu/uhtbin/catkey/1136713.
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This study was designed to identify correlates of success in Supported Employment(SE) programs for persons with psychiatric disabilities. Indiana policy-makers are seriously considering a managed care, or "capitated," system of payment to make SE provider programs more efficient economically. However, many agencies are concerned about providing services to more severely impaired individuals because of the potentially higher costs of serving these individuals. Two studies are included in this project. The goals of the first study were to identify SE consumer (clinical) characteristics that predict (1) successful outcomes, defined as whether the consumer achieves gainful work, and (2) program costs, defined as the amounts of SE service hours utilized by consumers who obtain work. In two large samples of SE consumers with serious mental illness, no clinical characteristics (e.g., diagnosis, rated functioning, hospitalization history) were associated with vocational outcome or service costs. The goal of the second study was to describe the types and amounts of services utilized by SE consumers who obtain work. Specific service categories associated with obtaining work were travel, training, and advocacy that was unrelated to the consumer's job. The implications of these findings are discussed in the framework of the debate over clinical versus empirical prediction. The need for a theoretical model of SE services that allows the use of predictive clinical and consumer driven services is also discussed.Department of Journalism
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Cross, Doug D. "Determining Standards for Sources of Free Information on the Internet for Inclusion in Academic Library Holdings by 2010." Digital Commons @ East Tennessee State University, 2002. https://dc.etsu.edu/etd/715.
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The purpose of this study was to develop a consensus from a panel of experts composed of library deans/directors, reference librarians, and instructors with online teaching experience. The panel developed the methodology necessary for evaluating free sources of information on the Internet for inclusion in academic library holdings by the year 2010. The following areas were explored as they related to the forecast: 1) The changes in higher education institutions that will be necessary to prepare students to deal with free sources of information on the Internet; 2) The procedures that librarians need to develop and implement to ensure that free Internet materials will meet quality standards for inclusion in academic library holdings; and 3) The things that publishers of free sources of information on the Internet need to do to ensure that their materials will be considered for inclusion in academic library holdings.
The Delphi panel was composed of 24 members: eight library deans/directors, eight reference librarians, and eight instructors with online teaching experience. The members of the panel were selected from the community colleges of the Tennessee Board of Regents System.
In the first round of the study, panelists responded to 10 open-ended questions on an e-mail questionnaire dealing with free sources of information on the Internet. The narrative responses to the questions were specific and provided a basis on which to develop the Round 2 Questionnaire. In the second round of the Delphi study, panelists responded to 9 questions with 42 subparts.
The results of this study may be used to project the information needs of students as well as suggest strategies for publishers on the basis of the data collected in this study. A major finding of the study was the need for reliable information in documents on the Internet. The Delphi panel also listed the lack of permanence of Internet sites as a major reason librarians do not use free sources of information on the Internet. The Delphi panel recommended that educators assist students in dealing with Internet materials by teaching them how to use critical thinking skills.
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Mayberry, Alberta Gale Johnson. "Effects of a Selective Dissemination of Information Service on the Environmental Scanning Process of an Academic Institution." Thesis, University of North Texas, 1991. https://digital.library.unt.edu/ark:/67531/metadc332548/.
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A case study was conducted to document the changes in the attitudes of academic administrators at Langston University with regards to the use of various types of information sources for strategic planning. Environmental scanning of external factors was accomplished for six months by the use of a selective dissemination of information (SDI) service. Pre- and post-assessments of the perceived reliance on, satisfaction with and adequacy of personal and library-type information sources were conducted. Findings indicated the continued reliance on personal sources. No statistically significant changes were found in perceived adequacy levels in the use of library-type materials. The overall satisfaction level for the use of library-type information sources and retrieval methods showed a significant increase. Further study is recommended that will utilize additional information technology and other academic institutions.
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Jansson, Camilla. ""Alla pratar om UX nu..." : En kvalitativ studie av UX på två högskolebibliotek." Thesis, Uppsala universitet, Institutionen för ABM, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-353698.
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The aim of this thesis is to examine how library employees view and work with UX or User Experience. It also examines how they view library users, the library and their own professional roles and how these views are connected with the concepts of documentality, legitimacy and identity. The concept of power is also used. The study was carried out thorough a series of ten semi-structured qualitative interviews with employees at Karolinska Institutet University Library and Linköping University Library and is based on a social constructivist perspective. The results show that UX is viewed as a mindset where one tries to look at the library from the users’ perspectives and adapt the library after their needs. This was seen as a new perspective where the library aims to stand in the users’ shoes. Through the use of methods like interviews, observations and usability tests the informants try to understand their users and their needs. However, there was a strong emphasis on balancing the users’ wishes with the aims and conditions of the library which indicate a strong internal legitimacy. It also shows that UX does not indicate a loss of power in the informants’ minds. The study shows that an emphasis on the users’ perspective can also be linked to the core of librarianship further strengthening the internal legitimacy. The results also show that arguments can be made for the importance of both constitutive and performative documentality in academic libraries today. Among the informants there was a strong emphasis on a communicatively oriented professional identity with its focus om dialogue and cooperation with library users. In conclusion, the study shows that UX can be viewed as a way for academic libraries to cope with the many changes the last decades have brought and continue to be relevant in years to come. This is a two years master’s thesis in Library and Information Science.
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Evans, David A. "The Predisposition of Women to Use the Services of a Financial Planner for Saving and Investing." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1259767469.
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Bjurström, Peter. "On the Use of Bibliometrics for Domain Analysis : A study of the Academic Field of Political Science in Europe." Thesis, Uppsala universitet, Institutionen för ABM, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-155192.
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The academic field of political science in Europe is studied in this thesis which examines the application of bibliometrics for domain analysis. It takes its point of departure in the domain analytic approach outlined by Birger Hjørland and Hanne Albrechtsen, which claims the study of domains as central for information specialists to be able to identify information needs in their fields of practice. Three features of the domain were studied by the use of bibliometric methods. Data was extracted from the Web of Science. Impact Factor was used to select 50 journals from each of the years 1999, 2004 and 2009. Only items published by authors with European addresses were included. Co-word analysis was used to study topics within the discipline and several kinds of citation analyses were conducted to examine citation patterns of the domain. Lastly core journals, authors and works were identified by the use of citation analysis and co-citation maps were drawn for the analyses.Several subfields within the domain, as well as some differences in citation patterns of the subfields, were possible to distinguish. The domain showed to be multifaceted, yet specific European research areas were identified. Some significant changes of the citation patterns were apparent between 1999 and 2009. In 2009 there were more references per article, journal articles were cited to a higher degree, relatively older publications were cited to a greater extent and the most cited journals received a larger share of the total amount of citations.The existence of a specific European domain within political science is discussed as well as the diverse characteristics of the subfields and their implications for the bibliometric methods. Finally suggestions are presented of how bibliometrics can be used for domain analysis within library and information science as well as by information service institutions.This paper is a two years master’s thesis in Library and Information Science.Det akademiska statsvetenskapliga fältet i Europa studeras i denna uppsats, vilken utforskar bibliometrins tillämpbarhet inom domänanalysen. Den tar sin utgångspunkt i det domänanalytiska perspektivet formulerat av Birger Hjørland och Hanne Albrechtsen, vilket hävdar studier av domäner som centrala för att informationsspecialister ska kunna identifiera informationsbehov inom sina verksamheter. Tre aspekter av domänen studerades med bibliometriska metoder, data hämtades från Web of Science. Impact Factor användes för att välja ut 50 tidskrifter för vardera av åren 1999, 2004 och 2009. Endast artiklar publicerade av författare med Europeiska adresser inkluderades. Co-word-analys användes för att studera disciplinens ämnesområden, flera olika citeringsanalyser genomfördes för att utforska citeringsmönster inom domänen och slutligen identifierades centrala tidskrifter, författare och verk genom citeringsanalys och co-citerings-kartor skapades för analyserna. Flera delfält inom domänen kunde urskiljas, samt några skillnader mellan delfältens citeringsmönster. Domänen visade sig vara multifacetterad, men specifikt europeiska forskningsområden kunde identifieras. Några betydande förändringar av citeringsmönstren var märkbara mellan åren 1999 och 2009. Artiklarna från 2009 innehöll fler referenser per artikel, tidskriftsartiklar citerades i högre grad, relativt äldre publikationer citerades i större utsträckning och de mest citerade tidskrifterna tog emot en större andel av citeringarna. Existensen av en specifik europeisk domän inom statsvetenskapen diskuteras samt hur de bibliometriska metoderna påverkas av skillnader mellan delfälten. Slutligen presenteras förslag på hur bibliometrin kan användas för domänanalys inom biblioteks- och informationsvetenskapen samt av institutioner tillhandahållande informationstjänster.
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Holmquist, Kullin Emma. "För användarens bästa : En kvalitativ studie av UX-design och användarundervisning på högskolebibliotek." Thesis, Uppsala universitet, Institutionen för ABM, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-448211.
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Introduction. The aim of this thesis is to investigate problems that users face when using a library discovery service, and determine which problems can be solved by UX design and which problems must be solved by information literacy teaching. A second aim is to examine how UX specialists and user instruction specialists cooperate and how these two specialties are shaped by each other and by the discovery service. Method. User problems were identified by analyzing documented reference questions from the library support chat. A survey based on the user problems was sent to UX specialists and user instruction specialists. The survey was followed by a focus group interview with the same participants. Survey data and transcripts of the focus group interview formed the data for analysis. Analysis. Qualitative analyses were carried out on the data. Theories on organizational structure and professional specialization formed the basis for analysis. Results. The results imply that UX design can be used to solve problems related to wayfinding and problems that can be solved by providing short on-screen instructions, while information literacy teaching can be used to solve problems that require a wide set of information literacy skills. Conclusion. Users’ successful use of the library discovery service requires information literacy teaching as well as continuous UX assessment and design. In the studied organization, UX specialists and user instruction specialists have found ways to cooperate in providing users with high quality services. For UX to be successful, a ”UX mindset” must be employed by all members of the organization. This is a two years master’s thesis in Library and Information Science.
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Creel, Stacy. "Are Online Catalogs for Children Giving Them What They Need? Children's Cognitive Development and Information Seeking and Their Impact on Design." Thesis, University of North Texas, 2007. https://digital.library.unt.edu/ark:/67531/metadc3984/.
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Research shows children in an online environment often search by browsing, which relies heavily on recognition and content knowledge, so catalog systems for children must use effective symbols or pictorial representations, which correspond with children's own cognitive schema and level of recognition knowledge. This study was designed to look at the success of young children (ages 5 to 8) in searching 3 online public library catalogs designed for them, and it focused specifically on the pictorial representations and text descriptors used in the systems' browsing hierarchy. The research sought answer whether young children (ages 5 to 8) are really poor searchers because of cognitive development and lack of technology skills or if system design is the major reason for poor search results; i.e., Do current children's online catalog designs function in a manner that is compatible with information seeking by children? Although these results can not be generalized, this study indicates that there was a disconnect between the cognitive abilities of young users and catalog design. The study looked at search success on the 3 catalogs in relation to the catalog characteristics and individual user characteristics and makes 3 significant contributions to the field of library and information science. The first contribution is the modification of an existing model posed by Cooper and O'Connor and modified by Abbas (2002). The second significant contribution is the proposal of a new model, Creel's second best choice (SBC) model, that addresses the cognitive gap and design flaws that impact the choices participants made. The third significant contribution is that this study addresses and fills a gap in the literature.
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Heed, Malva. "Information, makt och konspirationsteorier : En studie av informationskritiska användare." Thesis, Uppsala universitet, Institutionen för ABM, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-237205.
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Purpose–This study has examined the information behaviour and perception of information in a group ofinformation users who have a critical approach to the media and the information supply. Some of them call themselvesor are being called conspiracy theorists. The purpose was to examine how their information behaviour is influenced by the belief that the information is biased or inaccurate and what the information behaviour looks like when the user searches for discrepancies rather than a response to a question. Method–The study is based on transcribed interviews and email responses to interview questions. The model used to analyze the source material is Christine Bruceʼs seven categories of information literacy as presented in Seven Faces of Information Literacy. The outcome is compared with other user studies. Subsequently, the source material has been studied through Michel Foucaultʼs discourse theory. Focus is on power, anti-discourses and institutions. Findings–The analyses have shown that the informants have a sufficiently uniform information behaviour to be studied as a user group. Their information behaviour is focused on different strategies for evaluating information and understanding courses of events. This behaviour is based on a critical approach to what is considered as "truth" in the discourse. Originality/value–The user group has not been studied before in LIS research. Paper type–This is a two years master’s thesis in library and information science in Archive, Library and Museum studies.
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Casselden, Biddy. "A delicate balancing act : an investigation of volunteer use and stakeholder perspectives in public libraries." Thesis, Northumbria University, 2016. http://nrl.northumbria.ac.uk/30232/.
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This research aims to investigate current volunteer use in public libraries in England. Volunteer use is not a new phenomenon, and has been an integral part of public library provision for many years. However recent Government policies, together with greater financial austerity, have resulted in a change in public service delivery. There has been a dramatic increase in the number of volunteers involved within the public library service, and the growth of community run libraries, resulting in much public and professional concern. An interpretivist research approach was used to investigate stakeholder opinions regarding volunteer use, and involved a two phase process. Initially a Delphi survey explored attitudes of 15 English public library service managers, followed by in-depth investigation of two case study library authorities, located in the North-East of England. Surveys, interviews and focus groups, helped to build a rich picture of volunteer use amongst the groups of stakeholders. Findings clearly indicated that volunteer use has moved from additionality to replacement of staff, and is increasingly being used by local authorities as a solution to budget reductions required as a result of economic austerity. A hybrid approach to library service provision has developed, using a combination of paid staff and volunteers, which indicates a fundamental culture shift within public libraries. Research results identified concerns relating to the long term viability of a hybrid approach, and how this impacted on the wider community in terms of service provision. Key concerns were raised concerning advocacy, sensitivity, the fragility of relationships, and the provision of an accountable and high quality service. Formal and informal control mechanisms need to be employed by library service managers to ensure that they reap the benefits of volunteer use, thereby avoiding social exclusion, clarifying stakeholder boundaries, and delivering a high quality accountable service. Training library managers in new volunteer management skills, and adopting a volunteer relationship management approach may help to ensure that this new arrangement is mutually beneficial for all concerned.
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Ahlén, Oskar. "”Vi ska inte slåss utan samarbeta” : En fallstudie av samverkan inom läsfrämjandearbete för barn och unga." Thesis, Uppsala universitet, Institutionen för ABM, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414196.
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The aim of this master’s thesis is to examine how collaboration is represented in guiding documents and practice concerning reading promotional work towards children and youth within Sandviken’s cultural center’s public library and the house of literature. This is examined through a case study of the public library’s and the house of literature’s activities for children and youth, with a focus on how collaboration affects the organizations work towards these target groups. The empirical material consists of legal texts from national, regional and municipal levels, documents, and guidelines for the two organizations, as well as qualitative interviews with librarians and activity developers within the library and house of literature’s practices. The empirical material is analyzed with the use of Kajsa Lindberg’s organizational definition of collaboration and focuses on how collaboration is perceived, motivated, what unifying objects that exist between different professions and which promoting and inhibitory aspects that can be identified. The analysis shows that motives behind collaboration often involve different categories of motives at once and that they synergize with one another. Librarians and developers experience collaboration as more fruitful when sprung from practice rather than from directives stated in documents. However, the result from this thesis indicates that the documents have a valuable function in putting collaboration on the agenda within public libraries and making decisions to establish and invest in such activities more legitimate. The results further indicate that the organizations within the case have promoting prerequisites that are specific for their local context such as engaged politicians and a strong local cultural tradition, but that the benefits that can be identified in some measures can be achieved elsewhere using the prerequisites at hand. This is a two years master’s thesis in Library and Information science.
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Brockmeier, Kristina Crittenberger. "Academic information needs and information-seeking behavior of blind or low-vision and sighted college students." 1992. http://books.google.com/books?id=C7rgAAAAMAAJ.
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Bhim, Shanitha. "Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal." Thesis, 2010. http://hdl.handle.net/10413/3260.
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This study examined the quality of service provided by the Bessie Head Library from the perspective of the adult users of the library. The study assessed the adult users’ perceptions of the quality of service and determined the level of user satisfaction at the Bessie Head Library. The purpose of the study was to identify gaps in the library services and to measure the users’ perceptions of the quality of the collections, staff services and library facilities. The study population consisted of 200 registered adult library users. Of the 200 adults under study, 197 responded to the questionnaire, yielding a response rate of 98.5% chosen by means of a convenience sample. The LibQUAL+TM survey instrument that was used in this study was modified and adapted for use in a public library, as the majority of research using the LibQUAL instrument was undertaken in academic libraries. The instrument consisted of both open-ended and closed questions. The three dimensions of service quality, that is, access to information, staff services and library facilities, formed the core of the instrument. An interview schedule was used to elicit background information from the Library Manager and Principal Librarian, on issues of library services, collection development policy, funding and general library issues. The results from the questionnaires were analyzed using SPSS to determine the frequency of responses. These were presented in the form of tables and graphs. The interview results were analyzed qualitatively, using thematic content analysis. The results from this study indicate that there is a gap between users’ expectations and perceptions of service quality at the Bessie Head Library. The extent of the gap varies depending on the individual services. The users’ expectations were not in keeping with the actual experiences at the library, especially with regard to access to information, as users experienced problems with Internet access and the reference collection. The level of satisfaction varied among the different user categories and the findings revealed that the majority of adult users rated the overall quality of services as good and that the library is, to a
large extent, excelling in service provision. Based on the findings, recommendations were made to address problems presented in this study.Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.
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Ndudane, Ruth Zonke. "The satisfaction of post-graduate education students with library services at the University of Transkei." Thesis, 1999. http://hdl.handle.net/10413/5325.
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As academic libraries continue to evolve as service organizations, they should
focus on their users. This calls for a better understanding of the specific
needs of library users in order to provide the appropriate type and level of
service that meets those needs. The overriding goal will be user satisfaction.
In this study, a survey was used to determine the levels of satisfaction of
post-graduate education students with library services at the University of
Transkei.
A questionnaire was administered to 100 post-graduate education students
registered in 1998 of which 57 responded. The most important finding that
emerged from the analysis of the responses was that the majority of the
respondents were in general satisfied with the library services offered at
UNITRA. However, dissatisfaction was expressed by at least twenty percent of
respondents with noise levels, opening hours, lack of photocopiers, the accuracy
of the library catalogue, materials being in their correct place, inefficient
staff and interloans. It was found that respondents were reluctant to commit
themselves to expressing high levels of satisfaction or dissatisfaction.
Suggestions made by respondents included computerization and the need for staff
training. Recommendations based on the findings were then made followed by
suggestions for further research.Thesis (M.A.)-University of Natal, Pietermaritzburg, 1999.
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Hainsworth, Melody M. "Information-seeking behavior of judges of the Florida District Courts of Appeal." 1992. http://books.google.com/books?id=ma_gAAAAMAAJ.
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