To see the other types of publications on this topic, follow the link: Information services Library use studies.
Journal articles on the topic 'Information services Library use studies'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 journal articles for your research on the topic 'Information services Library use studies.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.
1
Umukoro, Immanuel Ovemeso, and Mutawakilu Adisa Tiamiyu. "Determinants of e-library services’ use among university students: A study of John Harris Library, University of Benin, Nigeria." Journal of Librarianship and Information Science 49, no. 4 (June 22, 2016): 438–53. http://dx.doi.org/10.1177/0961000616653176.
Full textAbstract:
Provision of e-services in Nigerian academic libraries has been around for some time. However, while studies of user satisfaction with traditional modes of library services in these libraries are countless, those focusing specifically on user satisfaction with their e-services are rare. This study therefore investigated the factors that determine students’ use of and satisfaction with the e-services sponsored by a multinational telecommunication firm in a Nigerian university library. The design for the study was both quantitative and qualitative, involving a multistage sampling technique. A questionnaire was used to sample 400 registered students of the library, while 40 students who are non-users of the library’s e-services were interviewed. The 382 valid responses were analysed statistically while the interview responses were analysed thematically. The study found that among those who use the e-services, their level of use was significantly predicted by all the examined e-library service factors (system quality, service quality and information quality), e-library environment, students’ gender, computer/IT self-efficacy and satisfaction with e-services. However, students who were not using the e-services mentioned the following factors, amongst several others, as responsible: lack of awareness of the services, inadequately skilled ICT manpower to support users, absence of user training, inadequate ICT infrastructures including inadequate Internet access and unreliable campus network. Needed to boost the use of and user satisfaction with the e-services are attention to the services, these resource availability factors and the investigated service delivery factors.
2
AlAwadhi, Suha, and Sultan M. Al-Daihani. "Marketing academic library information services using social media." Library Management 40, no. 3/4 (March 11, 2019): 228–39. http://dx.doi.org/10.1108/lm-12-2017-0132.
Full textAbstract:
PurposeThe purpose of this paper is to examine the use of social media in the marketing of academic library resources and services in Kuwait and identifies the factors related to the use of social media applications in marketing academic libraries.Design/methodology/approachA quantitative data-collection approach using a paper and online questionnaire has been employed to elicit the opinions of librarians working in academic libraries in Kuwait in both private and public institutions. In total, 89 valid questionnaires have been analyzed using descriptive (frequencies, percentages, means and standard deviations) and inferential statistics (factor analysis, correlations, experimental analysis and regression).FindingsThe study shows that the academic librarians have a positive perception toward the use of social media. The identified factors relating to the use of social media for marketing library information resources and services are the usefulness of social media tools in raising awareness and in providing needs analysis and satisfaction assessments. However, management support for the use of social media for library marketing is poor.Practical implicationsThis study provides insights into the factors related to the use of modern social media platforms to promote information resources and services at academic libraries to provide outreach services to current and potential users.Originality/valueThis research contributes to the field of information studies as it highlights the importance of using social media platforms in marketing academic library information resources and services. Library administrators could use the results to develop social media marketing plans to effectively promote their library resources.
3
Awurdi, Asabe Pera. "Perception of Librarians towards Use of Social Media for Information Service Delivery: A Conceptual Paper." American International Journal of Multidisciplinary Scientific Research 5, no. 1 (January 30, 2019): 12–17. http://dx.doi.org/10.46281/aijmsr.v5i1.342.
Full textAbstract:
This study conceptualizes how librarians perceive social media in library and information service delivery. The study consults and review previous research on the use of social media to provide service delivery by librarians by librarians. Social media encourages librarians to create new knowledge, ideas, and services and share it across their community of users. Service delivery is the primary function of any university library. Due to the difficult nature of traditional library services, libraries now embrace and adopt some social media tools for service delivery. This research highlighted the opportunities offer by social media to improve service delivery, the study also discuss the categorization of social media, types of social media, applicability of social media, challenges face by librarians when using social media and strategies on incorporating social media when using service delivery. Based on the conceptual review carried out, majority of studies reveals that librarians use social media and ICT in information service library and the most use form of social media is the Facebook, WhatApps and twitter, but, however, they do encounter obstacles in terms when using the social media. The study concludes that librarians actually use social media for library information service delivery, but yet there is a lot of challenges for proper use of social media in library and information delivery. Therefore, the study recommends that university libraries should incorporate more social media to provide effective services to their clients and adequate finance should be provided regularly by the university management to improve the use of social media in information service delivery and finally librarians should render more proactive and more quality social media services to meet the information needs of clients
4
David Shapiro, Steven. "Discovery tools as electronic billboards to market your library." Library Hi Tech News 31, no. 10 (November 25, 2014): 10–12. http://dx.doi.org/10.1108/lhtn-07-2014-0062.
Full textAbstract:
Purpose – The aim of this article is to describes Sprague Library’s experience in using EBSCO Discovery Service (EDS) to market library services and resources in order to draw conclusions for other institutions. Design/methodology/approach – Uses the case study of Montclair State University in developing a strategy for using Discovery Tools as a library promotional tool. Also includes examples from other institutions. Findings – EDS (and other Discovery Services) can be helpful in highlighting library resources and services that may go unnoticed. Studies show a correlation between discovery tools and increased Interlibrary Loan (ILL) activity so it’s important to promote services like ILL within your discovery service. Practical implications – With a reasonable effort, libraries can use discovery tools to provide additional modes of communication with users. Originality/value – Highlights some of Sprague Library’s unique efforts in utilizing EDS to promote library resources and services.
5
White, Gary W., and Gregory A. Crawford. "Cost-Benefit Analysis of Electronic Information: A Case Study." College & Research Libraries 59, no. 6 (November 1, 1998): 502–9. http://dx.doi.org/10.5860/crl.59.6.502.
Full textAbstract:
Library services and products have associated costs, including direct monetary costs and indirect costs such as time. The decision to acquire or provide a particular product or service should involve an examination of its costs and benefits to library customers. One technique for analyzing cost-effectiveness is to perform a cost-benefit analysis (CBA). CBA involves analyzing the benefits, or potential benefits, of offering a product or service and comparing them to the costs of offering that product or service. This article describes a study in which CBA was used to examine the cost-effectiveness of an electronic database. Librarians can use the results of CBA studies to justify budgets and acquisitions and to provide insight into the true costs of providing library services.
6
Baker, Neal, Katherine Furlong, David Consiglio, Gentry Lankewicz Holbert, Craig Milberg, Kevin Reynolds, and Joshua Wilson. "Demonstrating the value of “library as place” with the MISO Survey." Performance Measurement and Metrics 19, no. 2 (July 9, 2018): 111–20. http://dx.doi.org/10.1108/pmm-01-2018-0004.
Full textAbstract:
Purpose The purpose of this paper is twofold. It first examines cross-institutional benchmark data about “library as place” from 99 US schools in the Measuring Information Service Outcomes (MISO) Survey (www.misosurvey.org). The data demonstrate the value of “library as place” to students in particular. Second, the paper shares case studies of how two college libraries made MISO Survey “library as place” data actionable. Lafayette College (Easton, Pennsylvania) analyzed local MISO Survey data after a renovation to validate return on investment. Earlham College (Richmond, Indiana) analyzed MISO Survey data to help secure a science library renovation and to justify an architectural study for its main library. Design/methodology/approach The paper begins with an analysis of “library as place” using aggregate benchmarks derived from US college and university respondents between 2012 and 2015. Specifically, the paper contrasts student and faculty perceptions of “library as place” via national benchmarks about: library services importance, satisfaction, and use (three benchmarks); hybrid online/“place-based” library services importance, satisfaction, and use (three benchmarks). Pivoting from higher education to individual, local perspectives, two case studies reveal how academic libraries used MISO Survey findings to demonstrate the value of “library as place” for renovation purposes. Findings The findings include that undergraduates make more frequent use than faculty of place-based services such as reference, equipment loans, and physical course reserves. Undergraduates also find most of these services more important than faculty do. Faculty makes generally more frequent use than undergraduates of online services such as library databases and the catalog. They find that these services to be more important than undergraduates do. Faculty and undergraduates use newer library discovery systems with equal frequency and find them to be equally important. Undergraduates find comfortable library spaces to be very important, and faculty considers them to be only a bit less important. Originality/value This is the first paper using MISO Survey data to focus on the importance and satisfaction of place-based library services involving cross-institutional comparisons for students and faculty. Previously published research using MISO Survey data have compared the use of place-based library services. This is also the first paper to offer case studies about how institutions use MISO Survey data to demonstrate the value of “library as place.”
7
Mutisya, Fidelis, and Omwoyo Bosire Onyancha. "Users' perceived level of service at the African Union Court on Human and Peoples' Rights library in Arusha, Tanzania." Library Management 41, no. 6/7 (May 26, 2020): 531–43. http://dx.doi.org/10.1108/lm-02-2020-0026.
Full textAbstract:
PurposeThe study examined users' perceived level of service at the African Union Court on Human and Peoples' Rights (AUCHPR) library in Arusha, Tanzania.Design/methodology/approachThe study adopted a quantitative approach in line with the tenets of the LibQUAL and SERVQUAL protocols, which were used as theoretical lenses and informed the development of questionnaires which were used to collect data. The target population consisted of 94 library users.FindingsThe study found that the library's best services, in terms of their quality and as perceived by users, lie in its human resources (i.e. affect of service, assurance and responsiveness). On the other hand, the lowest perceived level of services was recorded in the aspects related to information collection and physical facilities (i.e. library as a place and tangibles).Research limitations/implicationsThis study was based on the African Court on Human and Peoples' Rights library in Arusha, Tanzania. The study covered both internal and external users of the library.Practical implicationsThe study identified strengths and weaknesses of the African Court library as far as the perceived level of service is concerned, and the findings can therefore be used to inform decisions on the improvement of quality of the library services. In so doing, the library will be in a stronger position to offer quality services and assist the court in attaining its objectives of promoting and protecting human rights in Africa. With improved library service quality, the non-judicial staff, external users and society in general will stand to benefit from the library.Originality/valueWhile drawing lessons from previous service quality studies, this study is the first quality assessment study to be done in the African Court library. It is also the first to use a combination of LibQUAL and SERVQUAL models in the context of the African Court library services.
8
Vorberg, Martin. "Information Logistics @ Bucerius Law School (Hamburg): Legal Information for Studies, Research, Teaching and Education." Legal Information Management 14, no. 2 (June 2014): 126–32. http://dx.doi.org/10.1017/s1472669614000310.
Full textAbstract:
AbstractThe aim of this article, written by Martin Vorberg, is to portray the approach to information logistics at a private law school in Hamburg, Germany which is a largely self-sufficient, coordinated library system, with occasional use of local libraries and supra-regional delivery services. The article describes the management of a main library and more than twenty branch libraries in the context of some challenging times and in relation to hybrid collections and the uses of electronic media.
9
Chaputula, Aubrey Harvey, and Stephen Mutula. "eReadiness of public university libraries in Malawi to use mobile phones in the provision of library and information services." Library Hi Tech 36, no. 2 (June 18, 2018): 270–88. http://dx.doi.org/10.1108/lht-10-2017-0204.
Full textAbstract:
PurposeThe purpose of this paper is to present findings of a study conducted to determine eReadiness status of public university libraries in Malawi to use mobile phones in the provision of library and information services.Design/methodology/approachThe researcher carried out in-depth semi-structured interviews with university/college librarians and information and communications technology (ICT) directors using interview guides. Students were also administered with a survey questionnaire that contained closed- and some open-ended questions. Proceedings of the interviews were recorded using a tape recorder whilst backup notes were recorded in a notebook. Qualitative data were transcribed and analysed using NVivo software whilst quantitative data were analysed using SPPS.FindingsThe study findings revealed that institutions studied had the ICT infrastructure necessary for offering library and information services on the mobile phone platform. Moreover, students had mobile phones which were connected to internet to facilitate their access to services offered. However, the institutions covered by this study did not have operational ICT policies to govern the operations of library and information services offered through mobile phones although draft ICT policies were available. The study further concluded that though the human resources required to manage the provision of library and information services through mobile phones in the institutions studied were available, they did not have the necessary skills and numbers to provide quality services. Other findings revealed that attitudes of library staff and students to the offering and access to services through mobile phones were positive. The study also revealed that there are some factors that could impact the offering of library services through mobile phones.Research limitations/implicationsAlthough Malawi has four public universities, this study only focused on three of them. Moreover, academic staff is another important user group of academic libraries. In this case, findings reported in this paper only focus on students. This implies that library’s readiness to offer services through mobile phones to this group remains unknown hence may have to be covered by future studies. Much as the study incorporated a quantitative strand in addition to the qualitative one, it neither involved theory testing nor confirmation as is the case with other related studies. This implies that the two theories used in this study (the unified theory of acceptance and use of technology and the technology-organisation-environment) were not used in the strict sense, which is empirical at the core, but rather to put the problem studied in the context of other related studies.Practical implicationsThe findings have practical implications in that they can be used for planning the implementation of library and information services through mobile phones in public university libraries in Malawi. Other related institutions can also use the findings as a reference point in planning the implementation of similar services.Originality/valueStudies relating to the use of mobile phones in the delivery of library and information services have not been conducted in public universities in Malawi. Findings of this study will, therefore, inform researchers intending to conduct similar or related studies not only in public universities in Malawi but other related institutions as well.
10
Mannan Khan, Abdul, and Mehnaz Siddiqui. "Use of information technology and services by medical students: a case study." Library Hi Tech News 31, no. 8 (September 30, 2014): 19–21. http://dx.doi.org/10.1108/lhtn-06-2014-0044.
Full textAbstract:
Purpose – The purpose of this paper is to examine users’ attitude toward the implementation of information technology (IT) on the library of Sanjay Gandhi Post Graduate Institute of Medical Sciences (SGPGIMS). The paper also aims to explore the hindrances and recommendations for IT-enabled services and find out the present status of automation in the library of SGPGIMS. Design/methodology/approach – A well-structured questionnaire was designed to collect the data for the present study. A thorough survey of the literature was done to examine the findings of the earlier relevant studies. Findings – The results of the survey provide the important information regarding the state-of-the-art of the users of mentioned library. It also finds the barriers due to which overall implication of IT is being delayed. The findings of the study bequeath measures to eradicate the barriers and get the fully automated medical library. Originality/value – The study will have important implications on policymakers, librarians and other higher authorities of SGPGIMS to improve the IT status of their library. It evaluates the users need and points out the measures which can improve the IT status of these libraries.
11
Michalak, Russell S., and Monica D. T. Rysavy. "Twelve years later." Reference Services Review 46, no. 1 (February 12, 2018): 42–68. http://dx.doi.org/10.1108/rsr-05-2017-0014.
Full textAbstract:
Purpose The purpose of this paper is to use Song’s 2004 survey to assess this institution’s international business students’ perceptions and expectations of library services to improve the quality of services provided. Design/methodology/approach The authors of this study deployed Song’s 2004 survey, with his permission, to 775 international undergraduate and graduate students enrolled in the Fall 2016 semester using the online survey tool Qualtrics. Findings The current study compared Song’s 2004 survey results (n = 143) with the researchers’ results (n = 149). The response rate of the current survey deployment was 19.2%. This research focused on the comparison of this institution’s Chinese business students’ (n = 71) perceptions of library use and services in 2016 with Song’s Chinese students’ perceptions (n = 24) at the University of Illinois at Urbana-Champagne (UIUC) in 2004. The researchers asked the international business students (UG and GR) to rate their perceived importance of five topics of library services: personal study area, public computers, electronic resources, group meeting space and virtual reference. Overall students (n = 149) rated personal study area as being the most important library service (4.34; moderately important) and virtual reference as being the least important library service (3.33; neutral). Originality/value Overall the library literature is limited with respect to studies that compare the perceptions and expectations of library services of international students from China, who are studying business at universities or colleges in the USA.
12
Zaugg, Holt, and Scott Rackham. "Identification and development of patron personas for an academic library." Performance Measurement and Metrics 17, no. 2 (July 11, 2016): 124–33. http://dx.doi.org/10.1108/pmm-04-2016-0011.
Full textAbstract:
Purpose – Ranganathan’s Laws of Library Science and continued refinements place identification of patron’s needs and connection of those needs to library services of primary importance in libraries. Identifying and developing personas or user group descriptions helps to identify the unique nature of library patrons. Personas help librarians identify or create specific services for each patron persona. Understanding each library persona allows the library faculty and staff to prepare and to plan service delivery. The purpose of this paper is to develop personas for undergraduate students followed by the identification and development of personas for graduate students and faculty. Design/methodology/approach – The identification and development of undergraduate patron personas engaged communications students, as part of their course work, to use a review of previous studies to develop theories of library patron personas. Each of the three groups within the communications class verified their initial persona theories using surveys, focus groups, interviews, observations and ethnographic methods. All personas from each group was further developed and refined into a final list and description of ten library personas. A principal components analysis helped to provide interconnections between the personas and estimate the percent of patrons each persona comprised. Findings – The study identified ten personas (user groups) who use a wide variety of library services. Descriptions of personas enabled library faculty and staff to identify personas accessing their services, to further develop and refine current services and to create new services to meet the needs of patrons. A principle components analysis further facilitated the understanding of interrelations between the personas based on persona use of library services. Personas that had common needs or use patterns were grouped together to further understanding of patrons use patterns and needs. While an attempt was made to determine the percent of total patrons each persona was, evidence was found that indicated the fluid nature of personas in regards to library services. That is, as the patron needs shifted, so did their persona. Patrons moved from one persona to another to meet their shifting needs as the academic semester proceeded. Practical implications – Personas have several practical implications for librarians. First, they enable librarians to reflect on provided services in terms of personas. This reflection enables library services to be refined to meet patron needs. Second, the interconnection between personas enables librarians to market other services. As a patron uses one service, librarians can point out related services that may be of interest or help. This is particularly important for new student orientation tours. Finally, matching the personas with other library trends and patterns assists librarians with the development of the library as a space suited to meet the needs of its patrons. Originality/value – While the use of personas is common in communications, marketing and business, their development and use in academic libraries is quite unique. They become quite useful in associating library services to the patrons that use them. Strategic planning also uses personas as services are upgraded and improved or new services are created to meet more persona needs.
13
Shepherd, John, Larissa Petrillo, and Allan Wilson. "Settling in: how newcomers use a public library." Library Management 39, no. 8/9 (November 12, 2018): 583–96. http://dx.doi.org/10.1108/lm-01-2018-0001.
Full textAbstract:
Purpose The purpose of this paper is to describe how recent immigrants and refugees to Canada (“newcomers”) use the facilities of a large, urban public library. As the library previously surveyed the general user population, the responses to the two surveys can be compared. Design/methodology/approach Questionnaires were administered as patrons were leaving Surrey Libraries Branches to adult public library members who self-identified as newcomers who arrived in Canada within the previous ten years. Findings The pattern of library use by newcomers differed from that of the general population. They visited more frequently and stayed longer. Newcomers were heavier users of library services and used a wider range of services. They used the library branch as a public place. The library provided them with a place to study, read or meet other people. Research limitations/implications The study was exploratory. The small sample size and the data collection process do not allow extrapolation to the underlying population. Practical implications Recent newcomers often have similar informational, psychological and social needs. Public libraries can play a role in assisting newcomers during their adjustment process. Originality/value Researchers worked closely with library management to develop questions based on decision usefulness. An earlier in-house study allowed comparisons to be made between branch use by newcomers and general library users. Canadian studies into government policy, along with immigrant and refugee studies, provide context for the survey results.
14
Al-Harrasi, Alia, and Ahmed Taha. "Networked library access and services delivery for the blind and visually impaired university students: evidence from the UAE." Information Discovery and Delivery 47, no. 3 (August 19, 2019): 117–24. http://dx.doi.org/10.1108/idd-07-2017-0058.
Full textAbstract:
Purpose The study aims to discuss the special needs-centric information delivery as a new genre of the academic library services. It also sheds light on the assistive technology used to help blind or visually impaired (BVI) students to access the available digital contents and use online services conveniently. A particular emphasis placed on gaining some insights into BVIs’ perceptions towards the orientation and assistance offered by the access service librarians, as well as any experience in using assistive educational technology for reading and information access. Design/methodology/approach The authors used semi-structured interview survey to gather the necessary data from 35 BVI university students drawn from the Special Needs Services (SNS) Unit at the UAE University. The interview was concerned with use of library e-resources and online services for doing their assignments, easy-to-use facilities to access the e-resources and main challenges facing them in communicating with the librarians. Findings The findings revealed that the BVI students considered that the university library does not answer their needs for getting access to digital content and using online services adequately. Practical implications The Main Library should cooperate closely with the SNS Unit to get the most benefits from their experience in the BVI-devoted services to develop an efficient library information discovery and delivery to this student group. Originality/value There is scarcity of scholarly studies on the pedagogical and information acquisition challenges facing the BVI university students in the UAE higher education. This is the first research study that tackles the experience of the BVI students in using the academic library.
15
Libraries, North Carolina. "Library and Information Science Research 1999-2001: A bibliography of Master's Papers from the University of North Carolina School of Information and Library Science." North Carolina Libraries 60, no. 1 (January 21, 2009): 26. http://dx.doi.org/10.3776/ncl.v60i1.239.
Full textAbstract:
Agnew, Laura. “Characteristics and Benefits of Online Support Groups.” 135 pages. July 2001. Headings: Information services – Special subjects – Disease; Virtual communities – Medical; Information needs – Medicine; Information eds – Self-help; Surveys – Information needs; Use studies – Internet.
16
Goertzen, Melissa. "The 360-Degree Temporal Benefits Model Reimagines Value-Based Assessment of User-Centred Design Services." Evidence Based Library and Information Practice 13, no. 4 (December 12, 2018): 96–98. http://dx.doi.org/10.18438/eblip29473.
Full textAbstract:
A Review of:
Kautonen, H., & Nieminen, M. (2018). Conceptualising benefits of user-centred design for digital library services. LIBER Quarterly, 28(1), 1-34. https://doi.org/10.18352/lq.10231
Abstract
Objectives – The study has two central objectives: to examine the conceptual elements of evaluating and managing user-centred design (UCD) performance in library settings; and to propose a new framework, the 360-Degree Temporal Benefits Model (360°TB Model), that assesses value-based evaluation of UCD performance in libraries.
Design – Data collection and analysis were conducted through literature reviews, case studies, semi-structured interviews, questionnaires, and reviews of digital library service documents.
Setting – Two digital library service environments in Finland that use UCD approaches: one located at the National Digital Library and the other at a medium-sized special library.
Subjects – There were 17 participants representing internal and external stakeholder groups such as digital service designers, end-users, and consumer organizations.
Method – Through a literature review, the authors studied several topics related to UCD services including digital services, design management, public value frameworks, and services. They examined literature from two theoretical perspectives: 1) performance management, which explains why and how performance evaluation is necessary for public services, and 2) temporality, the concept of time in relation to service provision. This lens allowed the authors to identify existing knowledge gaps in professional literature and define key concepts. The literature review informed the framework for the 360°TB Model.
Two digital library settings tested the model and served as case studies in the paper. Data collection activities in this phase included reviews of existing project documentation and semi-structured interviews with stakeholders, at which time participants were also asked to complete an online questionnaire. The authors recorded and transcribed the interviews and combined these results with comments derived from questionnaires. Finally, participants received the data collected from their interview sessions and were asked to review and validate their answers.
Main Results – The most significant result is the development of the 360°TB Model. The framework combines three components to evaluate UCD design: the identification of stakeholders; the benefits of UCD services; and the temporal phases (e.g., process-time, use time, and future service provisions) of UCD design efforts and outcomes. The authors summarize the relationship between the components of the framework as follows: “a Stakeholder anticipates Benefits of the design in different Phases” (p. 8).
Regarding the case studies, the authors captured a range of diverse opinions through semi-structured interviews and questionnaires. Participants in Case 1 selected a range of benefits and there was little consistency in responses. However, two-thirds of participants in Case 2 selected quality of services as the most desirable benefit of UCD, while the remaining one-third selected options such as process time and societal problem solving.
The participants stated that the 360°TB Model provided authority in matters of design goals. It was challenging to capture temporality in design performance because it is not easy to specify goals or state the anticipated benefits of design activities in library settings. This is because the impact of design is indirect and cannot be easily quantified or isolated from the larger context of the library environment. The model provides a method to justify managerial choices regarding UCD and frame service changes around phases of development (e.g., process-time, use-time, and future service provisions).
Conclusion – The 360°TB Model pushes assessment activities beyond organization-centric evaluations and into intra-organizational and polycentric perspectives. It reaches beyond the boundaries of the institution to capture diverse viewpoints and service needs of external stakeholders. Finally, the 360°TB Model bridges the theoretical gap between Public Value frameworks and real-world information environments through the use of three key concepts: stakeholders, benefits, and phases.
17
Maystrovich, Tatiana V. "Theoretical Basis for the Development of National Standard “Library and Information Services of the Scientific Library. Types, Forms and Modes of Provision”." Bibliotekovedenie [Library and Information Science (Russia)] 68, no. 5 (November 27, 2019): 465–74. http://dx.doi.org/10.25281/0869-608x-2019-68-5-465-474.
Full textAbstract:
The article presents substantiation of the theoretical provisions underlying the National Standard GOST R 7.0.104—2019 “SIBID. Library and information services of the scientific library. Types, forms and modes of provision”. The author proves the expediency of applying cluster approach, allowed to consider the library and information service in terms of its content (type), form and modes of provision to users. The article demonstrates possibility of applying Standard not only to scientific libraries, but also to the libraries of other types. Definition of library and information service in the standard makes it possible to understand it as a specific result of library services and information activities of the library. The standard determines five types of services: library, bibliographic, information, bibliometric, consulting. Some of them are common to all types of libraries, but bibliometric services are specific feature of scientific libraries. Each type of services is implemented in one form or another, under which the standard refers to the method of providing library and information services in the framework of the existing scientific library organization of library and information services.Forms of library services: loan of a document for temporary use; transfer of its contents by copying; providing the possibility to familiarize with documents. Bibliographic services are implemented in the form of message containing reference or bibliographic advice on request, bibliographic list of publications and bibliographic products. Scientific libraries compose thematic or subject field indexes, lists of publications of individuals and collectives, lists with references to the works of specified persons and collectives. Bibliographic services include improving bibliographic literacy, training of users to create a bibliographic record, the formation of bibliographic apparatus of scientific and educational works. The recognized forms of information services are providing users with information products and full-text information, selected and systematized in accordance with the certain criteria. The prerogative of mainly academic and university libraries are bibliometric services, while the forms of their provision are quite diverse and depend on the degree of proximity of the scientific library directly to the research process and distribution of work in the structure of the research Institute. The standard establishes the following bibliometric services: providing user with formalized performance indicators of scientific work, creation of analytical product based on bibliometric and scientometric studies, checking of scientific works for incorrect borrowing. Consulting services are available in most libraries, but in scientific libraries there is added scientific advice on the design of scientific papers, normative, regulatory and administrative documents, presentation of results of individual research activities. The module includes not only the forms of services, but also the parameters specifying their provision: frequency, reason for rendering, targeting, economic characteristics, service location. Another contour of the module is the mode of providing and receiving services, which does not affect its essence, but may adjust its demand. Modes are characterized by the degree of independence of the user, synchronization of the order, execution and receipt of services, frequency of service, means and channel of communication. The article focuses on the service approach to library and information services. The intermediate version of the standard included the section “Service options” (on the ways to improve the comfort of obtaining library and information services by the user, based on his individual preferences), removed in the final version due to insufficient elaboration of the problem. In conclusion, the author notes that National Standard allows bring the service of scientists to their real needs and requests. As a perspective, the paper calls the development of Standard defining the mandatory range of services for libraries of each type and kind, as well as criteria for their qualitative assessment.
18
Noh, Younghee, and Rosa Chang. "A study on the factors of public library use by residents." Journal of Librarianship and Information Science 52, no. 4 (February 18, 2020): 1110–25. http://dx.doi.org/10.1177/0961000620903772.
Full textAbstract:
This study selected various factors that may influence the satisfaction and use of public libraries through reflecting social changes led by the fourth industrial revolution, in an effort to differentiate the study from related studies conducted previously. In addition, this study examined the specific factors of material, facility, location and place, staff, programs and services that affect the satisfaction and use of public libraries by residents. Results show that accessibility and possession factors of material and interior design factor of facility, space for reading and user convenience factors of location and space, reliability and active attitude factors of staff and diversity, operation hours and promotion factors of programs and services have significant influence over the satisfaction and use of public libraries by residents. The results of this study are useful in providing fundamental data for attracting residents to libraries and improving the rate of utilization by providing library services based on the rapidly changing social environments and users’ demands for the practical operation of libraries.
19
Whitmire, Ethelene. "The Relationship between Undergraduates’ Background Characteristics and College Experiences and Their Academic Library Use." College & Research Libraries 62, no. 6 (November 1, 2001): 528–40. http://dx.doi.org/10.5860/crl.62.6.528.
Full textAbstract:
This study examines factors that influence undergraduates’ academic library use during the first three years of college. Undergraduates’ high school library use, student–faculty interactions, and active learning and engaged writing activities predicted library use for all three years of the study. There was an interesting relationship between undergraduate library use and self-reported and objective critical thinking scores. These findings are useful for the redesign of current academic library services and future research studies on information-seeking behavior.
20
Yoo-Lee, EunYoung, Tamara Rhodes, and Gabriel M. Peterson. "Hispanics and public libraries." Reference Services Review 44, no. 2 (June 13, 2016): 85–99. http://dx.doi.org/10.1108/rsr-02-2016-0015.
Full textAbstract:
Purpose The fastest-growing and the largest minority group in the USA, Hispanics are known to have low health literacy because of their limited English proficiency (LEP) and other socio-economic and cultural factors. This paper aims to examine the health information-seeking behaviors of Hispanics in the e-health environment and their use of public libraries as a health information source/service. Design/methodology/approach An interviewer-administered survey was conducted using a semi-structured instrument. The questionnaires inquired about Hispanics’ health information needs, source use and source preference; use of the library for health information needs; and their perceptions and satisfaction about the library’s consumer health information services. A total of 26 Hispanics were recruited from a Hispanic community organization, a public library and an ethnic grocery store in North Carolina. Findings The majority of the participants are foreign born (92.3 per cent) and non-English speakers (84.6 per cent). The internet was the most frequently used source, followed by friends/family, doctors and TV. Eighty-one per cent of the participants were internet users, and most of them (71 per cent) used the internet at home. Only 23 per cent visited a public library to search the internet for health information. Some barriers to using a public library mentioned by the participants include lack of time to visit a library, lack of skills in using the library materials, transportation, LEP, lack of eligibility for a library card, etc. Social implications The findings will be useful for libraries and state/federal health services to evaluate and develop library services suitable for the Hispanics’ consumer health information needs. Originality/value This study is one of a few studies that use an empirical study of a low health literacy ethnic population to examine the possible roles of public libraries in enhancing health literacy.
21
Wójcik, Magdalena. "Internet of Things – potential for libraries." Library Hi Tech 34, no. 2 (June 20, 2016): 404–20. http://dx.doi.org/10.1108/lht-10-2015-0100.
Full textAbstract:
Purpose – The purpose of this paper is to subject the potential of Internet of Things (IoT) technology for libraries in terms of the possible scope and usage forms of this technology in public and academic library services. Design/methodology/approach – Based on analysis of the subject literature, the main areas of IoT applications in commercial institutions were identified, then an analysis of Library and Information Science English-language literature from the years 2010 to 2015 was conducted in order to create a profile of modern library services. The range of activities of commercial and non-commercial institutions were compared to ascertain if areas in which commercial entities using or planning to use IoT could also be an inspiration for libraries. In this way, a theoretical model of IoT use in library activities was developed. Findings – The research showed that IoT technology might have the potential to be used in library services and other activities, similar to how it is implemented in the commercial sector. Research limitations/implications – The aim of the paper is to determine the possible, not the actual, scope and forms of using this technology in public and academic libraries’ services. Practical implications – The results can be widely used in libraries as an inspiration for the use of IoT technology in modern library services. Social implications – The use of new technologies in libraries can help to improve the image of these institutions in the eyes of users, especially the younger generation. Originality/value – The use of IoT in libraries is a new issue that has not been studied much yet. The issue of using the potential of this technology for the needs of libraries has, in recent years, been raised at international conferences, become a subject of interest to librarian associations, and been widely discussed in the blogosphere, thus proving that this topic is important to practitioners. It is difficult, however, to find any scientific, comprehensive studies of this topic.
22
Kelley, Kimberly B., and Gloria J. Orr. "Trends in Distant Student Use of Electronic Resources: A Survey." College & Research Libraries 64, no. 3 (May 1, 2003): 176–91. http://dx.doi.org/10.5860/crl.64.3.176.
Full textAbstract:
The University of Maryland University College (UMUC) is one of the eleven degree- granting institutions of the University System of Maryland (USM). UMUC plays a unique role among academic institutions in the State of Maryland in that it serves a large distant student population, with the proportion of students studying online approaching 50 percent of enrollments. Information and Library Services (ILS) at UMUC conducted a needs assessment survey to examine trends in student use of library resources, services, and instruction in order to understand how student usage patterns, needs, and preferences have changed as well as stayed the same. One important element of the survey was to obtain in-depth information on student usage patterns for electronic resources and services because (1) the library has increased delivery of these types of resources and services in the five years leading up to the current (2001) study and (2) several studies suggest that students are relying more heavily on online resources, both proprietary databases and the “free” Web.1 Therefore, ILS was interested in determining whether the shift to more online delivery of classes, and the simultaneous shift observed in user behavior in libraries in general (i.e., relying more heavily on online resources), would also affect student usage patterns and dependence on the physical library and online resources at UMUC. The findings of the survey followed national trends and demonstrated that nontraditional, predominantly part-time students’ usage patterns have changed and now favor the use of electronic resources (the Internet, in particular) and also mirror trends observed in traditional student behavior toward libraries and library resources in many important respects.
23
Atanda, Abiodun Daniel, Kehinde Abayomi Owolabi, and Chukwuemeka Peter Ugbala. "Professional competence and attitudes of library personnel towards digital services in selected university libraries in Nigeria." Digital Library Perspectives 37, no. 3 (February 22, 2021): 209–22. http://dx.doi.org/10.1108/dlp-08-2020-0076.
Full textAbstract:
Purpose The purpose of this paper is to investigate the professional competence and attitude of library personnel towards digital services in selected university libraries in Nigeria. Despite the evolution of digital technologies in university libraries, as well as massive investment and research on digital libraries particularly in developed countries, it has been observed that many university libraries in Nigeria are still relatively reliant on traditional library services which no longer serve and satisfy the twenty-first-century users’ needs. Design/methodology/approach The population of the study comprised all the 196 library personnel from the 5 purposively selected university libraries in Nigeria. The total enumeration sampling method was adopted; while the questionnaire was the main instrument for data collection. Findings The findings of the study revealed that internet service was the most available digital service in libraries. It further revealed that most of the library personnel have requisite proficiency skills in basic computer operations. However, inadequate power supply was the major problem affecting digital services in the university libraries. Research limitations/implications The study is limited to a specific geographical area and selected university libraries in Ogun State, Nigeria. Accordingly, further studies need to be carried out on the same or similar subject matter, in other states or regions in Nigeria. Practical implications The need for library personnel to acquire relevant information and communication technology skills and develop a positive attitude that will enable them to render effective digital library services in the university libraries. Apart from this, university libraries should also strive to train users on how to access digital services in the libraries. Originality/value This study is novel, in the sense that it is the first of its kind to examine the professional competence and attitude of library personnel towards digital services in university libraries in Nigeria. The paper reported the necessary skills that library staffs need to demonstrate to effectively use various digital resources in the libraries to meet the information needs of their users.
24
Oppenheim, Charles, Philip Redmond Drew, Patricia Layzell Ward, Ian M. Johnson, Linda Kerr, Ian Haydock, and Andrew Dalgleish. "Book Reviews." Library and Information Research 22, no. 72 (October 26, 2013): 38–45. http://dx.doi.org/10.29173/lirg346.
Full textAbstract:
Librarianship and information work worldwide 1998
Maurice Line, Graham Mackenzie, Paul,Sfarges (eds.)
Handbook of special librarianship and information work
Alison Scammell (ed.)
Survey of library services to schools and children in the UK
Claire Creaser and Alison Murphy
Modelling use at individual service points Claire Creaser
Library and information studies: research and professional i
practice (Proceedings of 2nd British-Nordic Conference 1997)
Micheline Beaulieu, Elisabah Davenport, Nils Ole Pors
Thesaurus construction and use: a practical manual
Jean Aitchison, Alan Gilchrist, David Bawden
Going online, CD-ROM and the Internet Phil Bradley
The Internet for library and information serrice professionals
Andy Dawson
25
Utomo, Endhar Priyo. "Pemanfaatan Sosial Media Sebagai Bentuk Inovasi, Strategi Komunikasi dan Kreatifitas Layanan di Perpustakaan Perguruan Tinggi." Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi 3, no. 1 (May 28, 2019): 27. http://dx.doi.org/10.29240/tik.v3i1.627.
Full textAbstract:
Nowadays social media has become a lifestyle of some Indonesian people and libraries as one of the institutions that provide information services and providers of information sources for users. In addition to the phenomenon of the use of social media as mentioned above, in several studies on the use of social media in libraries it was found that at present there has begun to be growing awareness from libraries to use social media as a form of innovation from services provided by libraries to visitors. In this study trying to analyze the use of social media as a form of innovation, communication strategies and service creativity in the college library. The method used is descriptive analysis. In order for the use of social media in the library to be more optimal, there are several things that must be considered. Optimizing the use of social media in libraries needs to be done so that all available information can be conveyed properly.
26
Vassilakaki, Evgenia. "Mobile information services in libraries: a review of current trends in delivering information." Interlending & Document Supply 42, no. 4 (November 11, 2014): 176–86. http://dx.doi.org/10.1108/ilds-08-2014-0037.
Full textAbstract:
Purpose – This paper aims to review the literature on mobile information services. It considers only peer-reviewed papers published in English between 2004 and 2014. Design/methodology/approach – The method of systematic review was adopted to collect and analyse the relevant literature. The searches were conducted during the last week of July 2014 on different databases, and in total, 76 papers were considered after applying inclusion and exclusion criteria. Findings – Seven themes emerged: “introducing mobile libraries”, “reporting on current trends”, “exploring users’ perceptions of libraries’ mobile services”, “presenting libraries’ mobile services”, “presenting mobile technology use in libraries”, “reporting case studies” and “reporting on evaluation of libraries’ mobile services”. It is evident that research on mobile libraries is very recent and focuses mainly on raising the Library and Information Science profession’s awareness of providing mobile information services. Research limitations – This literature review focused only on peer-reviewed papers published between 2004 and 2014 in English. Originality/value – This paper summarises and critically presents the relevant literature on libraries offering mobile information services. It informs libraries and librarians’ understanding of recent developments in mobile technology for the successful provision of information services.
27
Jeske, Margo, Channarong Intahchomphoo, Emily Landriault, and Bruno Ricardo Bioni. "The Intersection of Freedom of Information, Privacy Legislation and Library Services in Canadian Jurisdictions." Legal Information Management 16, no. 1 (March 2016): 14–21. http://dx.doi.org/10.1017/s1472669616000050.
Full textAbstract:
AbstractThe intersection of freedom of information, privacy legislation and library services may be interpreted as the relation between two bodies (law and library) and how they influence one another directly and indirectly. This means library services can be shaped enormously by both federal and provincial freedom of information and privacy laws. We notice that there are cases in various Canadian courts involving disagreements concerning the rule of law in the fields of freedom of information and privacy with libraries. The combined effects of legislation and stronger library policies may make it more challenging for users to understand how to use shared library resources and services properly. For many libraries, this means operational policies and professional ethics codes have to be revised to strictly respect the users and employees’ confidentiality rights. The research method used for this paper included a search of relevant Canadian court cases as case studies.
28
Chikkamanju, Ambika, and Hydar Ali. "USE OF ICT BASED LIBRARY RESOURCE AND SERVICES IN CONSTITUENT FIRST GRADE COLLEGES AFFILIATED TO UNIVERSITY OF MYSORE: STUDY." International Journal of Research -GRANTHAALAYAH 4, no. 4 (April 30, 2016): 42–48. http://dx.doi.org/10.29121/granthaalayah.v4.i4.2016.2753.
Full textAbstract:
The study investigated the ICT based library and Information services in Constituent First Grade Colleges affiliated to University of Mysore .The present study demonstrates and elaborates the primary way to learn about ICTs, the purpose of using ICT enabled library services, to assess to what extent users are utilized ICT based library services and facilities, various aspects of Internet usage, favourite search engines, NLIST resources and services Suggestions have been given to make the service more beneficial in the library users.
The aims were to examine impacts of ICT on motivation and related issues such as learning outcomes, behaviour, and attendance and to quantify any impacts where possible. The study also set out to consider the ways in which ICT can best be used by under graduate students to enhance motivational impacts for pupils, especially for those disaffected with traditional forms of learning.
The present study aims to examine the ICT based library and Information services in Constituent First Grade Colleges affiliated to University of Mysore. The questionnaire method was adopted for the present study to collect the necessary data, keeping in view the objectives of the study. Total 236 questionnaires were distributed and 163 filled in questionnaires were collected back. The rate of response of 69.06 %. The collected data has been analysed using appropriate statistical techniques with SPSS such as chi-square test, mean and standard deviation for the analysis.
The majority mean value of 3.28 SD being 1.66 I read e-Books of respondents110(67.48%) of students opine as ‘Excellent’, with a mean value of 1.59 and SD being 1.00. for Preferred search engine 20(12.26%) respondents use ‘Annual Reviews’ Use of N-List resources and Services
From the analysis, it showed that our colleges should always embark on strategies towards adding more value to their ICT based library services. ICT based library services awareness program should be rendered to the graduate students at the very point of enrolment into the graduate studies for this will help the students to - wards understanding the need of utilizing the library properly and also appreciate technology more in their lives.
29
Anwar, Muhammad, and Tang Zhiwei. "What is the relationship between marketing of library sources and services and social media? A literature review paper." Library Hi Tech News 37, no. 3 (January 29, 2020): 1–5. http://dx.doi.org/10.1108/lhtn-10-2019-0071.
Full textAbstract:
Purpose The aim of this study is to determine the relationship between social media and libraries in terms of marketing. The present research is to find out the factors and impact as well as the issues related to libraries and marketing using social media. This study will give massive information regarding social media use for the marketing of library sources and services. Design/methodology/approach This study so far has been taken into account to review all the related literature of social media and library marketing. All the related literature studies were reviewed according to the suggested objectives of the study. Findings The present study reveals after reviewing literature that there is a great impact of social media on libraries. The literature shows that social media is the biggest change in the twenty-firstst century for library professionals and librarians. The reviewed literature studies have discovered that the libraries are facing too many challenges and issues to the adoption of social media for the marketing of library sources and services. The collected and analyzed works of the literature indicated that social media would be the best tool to promote library sources and services. Research limitations/implications This research or study can serve the LIS professionals and librarians in the field of library and information science and librarianships that they are looking for the adoption and application of social media in the marketing of library sources and services to the targeted customers. Practical implications This research or study can serve the LIS professionals and Librarians in the field of library and information science and librarianships that they are looking for the adoption and application of social media in the marketing of library sources and services to the targeted customers. Originality/value To the best of the authors’ knowledge, this study is one of the first among those researches that is to disclose the close relationship between social media and libraries in terms of marketing of library sources and services.
30
Ali, K. S., Ghulam Jeelani Shah, Ghouse Modin Nabeesab Mamdapur ., and Khaisar Muneebulla Khan. "Web-Based Library and Information Services in the Libraries of the Institutions of National Importance in India: A Study with Reference to Karnataka, Kerala and Tamil Nadu." Indian Journal of Information Sources and Services 8, no. 3 (November 5, 2018): 45–51. http://dx.doi.org/10.51983/ijiss.2018.8.3.550.
Full textAbstract:
This paper focuses on the use of web-based library services in India and examines how libraries in the Institutions of National importance in India provide web access to their collections and other services. The study sample for the present study were Thirteen (13) institutions of National importance located at Karnataka, Kerala and Tamil Nadu states which were selected using purposive sampling technique based on the research objectives. The data was collected using a web-based survey by examining the library websites of the select institutions using a check-list of 52 items covered topics of library general information, library resources, library services, links to e-resources, Web 2.0 tools and Web 3.0 tools. This particular check-list was developed by the researchers after analyzing the related literature reviews and previous studies related to the topic. Finding shows that many of the surveyed Institutions of National importance in India’s libraries have not fully exploited the potential of the web forms, and are still lagging behind to make the effective use of library websites. Among the selected institutions, few libraries were found to offer web-based library services in different sections. The present paper highlights the present status of the web-based library services in the select Institutions of National importance in India’s librarians in Southern India. The study also highlights the role of Web 2.0 and Web 3.0 environment to enhance the quality of web-based library services and suggest new approaches for effective use of web-based library services.
31
Shepherd, John, Larissa Petrillo, and Allan Wilson. "Does size matter? In-library study of two Canadian public library branches." Library Management 41, no. 1 (November 15, 2019): 1–13. http://dx.doi.org/10.1108/lm-08-2019-0058.
Full textAbstract:
Purpose The purpose of this paper is to summarize a library use study of the central and community branches of a Canadian public library. An exit survey documented the in-branch activities of users as a part of a library strategic planning process. Survey results were used in combination with branch statistics, postal code circulation statistics, neighbourhood demographics and other data sources to document the in-library use of the two facilities. Design/methodology/approach Questionnaires were administered to library users 15 years of age or older at the exits of the central and community branches. The survey collected data on their activities and services used during their current visit. Additional sources such as branch-level statistics, furniture tally sheets, photographs, Canada Census data and circulation analysis by patron postal code and lending branch were used during the analysis stage. Findings Both branches are heavily used but in different ways. Branch circulation and gate count per square foot of floor space were high relative to other Canadian libraries. Patron visits to the community branch were short in duration, in line with previous public library studies. User visit duration and in-library activities within the main branch somewhat resembled those of the central branch of a larger library system but likely for different reasons. Research limitations/implications The study was exploratory. Data were collected during two coinciding days of library operation, a Thursday and a Saturday, and may not be representative of the underlying population. The study was limited in scope as it was a community service project for undergraduate university students. Practical implications Branch library use surveys, in combination with library statistics and demographics, can provide useful insights concerning in-library patron behaviour when the use of ethnographic techniques is not feasible. Originality/value The study explored differences and similarities in user behaviour in two types of library facilities, a central and a community branch. Few published studies make such a direct comparison. The study explored the perceived benefits received by patrons from public library use and incorporated branch statistics, circulation analysis and Census data.
32
Brophy, Peter. "Evaluating the Joint Information Systems Committee's Information Environment: the EDNER and EDNER+ projects." VINE 34, no. 4 (December 1, 2004): 143–47. http://dx.doi.org/10.1108/03055720410699928.
Full textAbstract:
Purpose. Reports on findings of work concerning the use of the JISC information environment by students, considering how information environments are related to the working environments of their users. Design/methodology/approach. CERLIM at Manchester Metropolitan University, partnered by CSALT (the Centre for Studies in Advanced Learning Technologies) at Lancaster University, has brought to bear perspectives from both information management and educational research. During 2003 to 2004 the scope of the evaluation was broadened to include all of the JISC development activity in the information environment area and has been extended to the further education sector: this is known as EDNER+. Findings. The use of quality attributes approaches can provide clues as to what it is about a service which is creating dissatisfaction among the users. Research limitations/implications. Coupled with other findings about “satisficing” behaviours, the findings are suggestive of some of the key areas which need to be given attention. They also support a finding from this and other work in EDNER/EDNER+, namely that to students internet search engines in general and Google in particular represent a benchmark of “good”. Practical implications. Given that use of bibliographic services is uniformly low among undergraduate students, and that the use of OPACs is variable, IE service developers will have to work very hard to produce services which gain acceptance among this group of users. Since IE includes further education students among its target user groups, it will be critical to address the full range of attributes against the needs of this group, as well as the higher education group, in future service design. Originality/value. Using a wide range of methodologies the team has explored the outcomes of a large number of projects funded by the JISC, as well as examining the architecture and rollout of the information environment itself.
33
Robinson, Lyn. "Immersive information behaviour: using the documents of the future." New Library World 116, no. 3/4 (March 9, 2015): 112–21. http://dx.doi.org/10.1108/nlw-07-2014-0093.
Full textAbstract:
Purpose – The purpose of this paper is to present the case for studies of information behaviour in the use of immersive documents. Immersive documents, where unreality is perceived as reality, arise from a combination of rapidly developing technologies and applications: pervasive and networked information, multi-sensory interaction and the creation of participatory texts. Design/methodology/approach – A critical and selective analysis of relevant literature is presented. Findings – Immersive documents are likely to have a significant effect on library/information service provision, as it is to expected that novel information behaviours will emerge as these documents become widely used. Studies of immersive information behaviour and practices will be valuable in planning for how library/information services can best provide access to such documents, and may also guide the development of such documents. They may also contribute to the development of information behaviour research generally, and to better interaction between research and practice. Research limitations/implications – As such documents are not yet in wide use, the conclusions are necessarily speculative. Originality/value – This is the first paper to discuss information behaviour in respect of immersive documents.
34
McKenna, Julie. "Danish Post-Secondary Students Use Public Libraries for Study Purposes." Evidence Based Library and Information Practice 2, no. 3 (September 5, 2007): 108. http://dx.doi.org/10.18438/b8m884.
Full textAbstract:
Objective – To determine whether and how Danish university and higher education students use public libraries for study purposes.
Design – Online survey.
Setting – Post-secondary students in Denmark.
Subjects – 1,575 students in university-level programs or other higher education programs (vocational three-to-four-year programs) in Denmark.
Methods – A sample of students was drawn from the national database of students by selecting every student born on the 15th of every month (approximately 4,900 students). A letter describing the study and with an invitation to fill out an online questionnaire was sent to all students in the sample. There were 1,694 valid responses (approximately 35% response rate). Students following short vocational programs were deemed to be under-represented and these subjects were omitted from the analysis of this report, which reflects the response of 1,575 students.
The online questionnaire gathered demographic details (gender, age, educational institution, study topic, study year, geographical location, access to the Internet, etc.) and used 110 questions or statements to gather information about student information-seeking behaviour related to study purposes. These included use of the physical library and satisfaction with services, use of search engines, awareness and use of library Web-based services, study behaviour, and participation in information literacy activities.
Main results – For the purposes of this study, “academic library is used as a generic term covering university libraries, research libraries, educational libraries and all other kind of libraries outside the field of public libraries” (p. 278).
The survey results confirmed many of the previous international reports of student information-seeking behaviour: 85% of students use the academic library for study purposes; fewer than 10% of all students are able to cope without any library use; students in technology and engineering, the sciences and arts, architecture and music have a higher rate of non-use of their academic libraries; a large percentage of students access the electronic resources from home; the physical library is still considered important to students; Google is used extensively and is nearly the exclusive choice for search engine.
The public library is used for study purposes by about 58 percent of all students with the highest use (76%) by students in higher education institutions (HEI); students of education, social topics and psychology are very frequent public library users. Female students in HEI were the most frequent users of the public library independent of study subject or year, or any other demographic variable. Seven per cent of students rely exclusively on the public library for study purposes and first-year HEI students in the subject areas of education, social topics and psychology are over-represented in this group (which additionally has less Internet access from home than the other students).
Students perceive nearly all aspects of service in the academic library as superior; HEI students rate ambience, electronic resources and speed of inter-library loan provision in the public library as higher than the academic.
University students give a low rating to the collections of public library, although the students use the public library principally to supplement the collections available in their academic libraries. Another high use of public libraries by HEI students is for inter-library loans placed through the national resource sharing system. Public library reference services are used often by only one per cent of students and only two per cent use the public library on a regular basis for “study related group activities.”
Conclusion – Students use physical libraries to a great extent to support their studies and students have embraced digital access to collections, especially access from home. Google is the most heavily used search engine and is used by nearly all students; use of Google complements and supplements library use.
Nearly 60% of all students use public libraries for study purposes and to supplement the collections of their academic library, but they find that the public library collections are insufficient to meet their needs. The inter-library loan policies of public libraries are more lenient and accommodating to student needs and may drive the high use of public libraries. Students form a large constituency of the public library user population and they generally rate most aspects of service as substandard to those of academic libraries. There is a call for review of the public library’s role in meeting the information needs of students, and in particular, those of HEI programs who are most dependent on the public library.
35
Ossom Williamson, Peace. "Academic Medical Library Services Contribute to Scholarship in Medical Faculty and Residents." Evidence Based Library and Information Practice 12, no. 3 (September 18, 2017): 165. http://dx.doi.org/10.18438/b8337c.
Full textAbstract:
A Review of:
Quesenberry, A. C., Oelschlegel, S., Earl, M., Leonard, K., & Vaughn, C. J. (2016). The impact of library resources and services on the scholarly activity of medical faculty and residents. Medical Reference Services Quarterly, 35(3), 259-265. http://dx.doi.org/10.1080/02763869.2016.1189778
Abstract
Objective – To assess the impact of academic medical library services and resources on information-seeking behaviours during the academic efforts of medical faculty and residents.
Design – Value study derived from a 23-item survey.
Setting – Public medical residency program and training hospital in Tennessee, USA.
Subjects – 433 faculty and residents currently employed by or completing residency in an academic medical centre.
Methods – Respondents completed a 23-question survey about their use of library resources and services in preparation for publishing, presenting, and teaching. The library services in the survey included literature searches completed by librarians and document delivery for preparation of publications, presentations, and lecture material. The survey also included questions about how resources were being accessed in preparation for scholarship. The survey sought information on whether respondents published articles or chapters or presented papers or posters in the previous three years. If respondents answered in the affirmative to one of the aforementioned methods of scholarship, they were provided with further questions about how they access library resources and whether they sought mediated literature search and document delivery services in preparation for their recent presentations and publications. The survey also included questions concerning what types of scholarly activity prompt faculty and residents to use online library resources.
Main Results – The study was provided to 433 subjects, including 220 faculty and 213 residents, contacted through an email distribution list. The response rate to the survey was 15% (N=65). Residents comprised 35% of the respondents, and faculty at each of the three levels of tenure comprised 60%. The remaining 5% of respondents included PhD and non-clinical faculty within the graduate school. Over 50% of respondents reported use of library services in preparation for publishing and presenting. These library services were literature searches, document delivery, and accessing online resources. Faculty and residents reported use of PubMed first (71%) and most often, with 56% of respondents reporting weekly use, followed by Google or Google Scholar, with 20% of respondents reporting its use first and 23% of respondents reporting weekly use.
However, regarding responses to the question concerning how journal articles are accessed, “using a search engine” was chosen most often, at almost 65%, followed by (in order) clicking library links in a database, contacting the library directly, searching the list of library e-journals, clicking publisher links in a database, using personal subscriptions, searching the library catalog, and using bookmarks saved in a web browser. Based on survey responses, faculty reported higher use of library services and resources than residents; however, residents reported higher use of library services and resources when preparing posters and papers for conferences and professional meetings. In addition, several comments spoke to the importance of the library for scholarly activity, many indicating the critical role of library assistance or resources in their academic accomplishments.
Conclusion – This study provides evidence in support of library resources and services for medical faculty and residents, which contributes to discussions of the contributions of medical libraries. As hospital libraries close and academic medical libraries see reductions in budgets, this study contributes to the value of a library’s presence, as well as the role of the health sciences librarian in medical research and scholarly communication. This academic medical library was reported to be first and most often used, in comparison with other resources or none, in preparation for publication and presenting. The results of this and similar studies can contribute to the generalizability of its findings relating to the value of medical libraries. In addition, PubMed, UpToDate, and Google were the resources used most often by respondents, along with search engines and library links in databases. These findings can be incorporated into future outreach, marketing, and instructional curriculum for this library’s users. The survey results also provide additional support for the library’s role in the academic research lifecycle, and free-text comments about the critical role of library services furthered those findings. The authors state that further research is necessary for improving awareness of library resources and services in the role of scholarship at institutions.
36
Huang, Yong-Ming. "Exploring the intention to use cloud services in collaboration contexts among Taiwan’s private vocational students." Information Development 33, no. 1 (July 9, 2016): 29–42. http://dx.doi.org/10.1177/0266666916635223.
Full textAbstract:
Cloud services have been widely regarded as a useful tool to support collaboration. However, exploring the intention to use cloud services in collaboration contexts among students who enroll in private vocational universities in Taiwan has received little scholarly attention. Most of these students are low academic achievers or not very interested in learning, which has become a great challenge to their teachers. Previous studies have indicated that collaboration among students is beneficial to their learning. Accordingly, in this study, cloud services were used to facilitate student collaboration and to further understand their intention to use such services. The results show that facilitating conditions significantly influence perceived ease of use and attitude toward using and social influence greatly affects perceived usefulness and behavioral intention. These results imply that the educational training or problem solving involved in using cloud services can help make students aware that the services are easy to use and can generate a positive attitude toward using them and that the opinions expressed by teachers or classmates are valuable with regard to leading to a belief that the services are useful for learning and contribute to behavioral intention.
37
Natarajan, Munusamy. "Use and impact of electronic resources by information science students at Jimma University, Jimma, Ethiopia." Collection Building 36, no. 4 (October 2, 2017): 163–71. http://dx.doi.org/10.1108/cb-12-2016-0036.
Full textAbstract:
Purpose This paper aims to describe the use of electronic resources and services provided at the social science library of Jimma University, Jimma. The paper is focused to find out the use of those resources by the students of information science and how frequently they are using, from where the information is accessed. Also, they have been requested about their preferences between an electronic and print journal format. Design/methodology/approach The questionnaire method is used for collecting the data from the undergraduate students of information science (2015/2016 batch). The questionnaire was distributed to 182 students, and the response rate 81.32 per cent was encouraging. Findings It has been found that the usage of e-journals is increasing; this is due to awareness among the students of information science about the e-resources and services. Owing to an easy access available at various places in the university, they are accessing these resources at hostels and departments more as compared to the library. Their visits to library have decreased. Research limitations/implications The study has been limited to Jimma University undergraduate students of information science only Practical implications It suggests for future improvised solutions. Originality/value The present paper will help other institutions to understand the need for library electronic resources and motivate them to update their resources in the larger interest of the students. The paper also indicates how a suitably designed survey can show the awareness and use of types of information services, in this case, e-journals. There is a dearth of such studies in India and abroad. The methodology and findings can be applied to other libraries to reveal similar trends, as well as comparisons.
38
Zhu, Qiandong. "Reflection on the center for digital scholarship in China: a case study on space redesign." Reference Services Review 49, no. 2 (April 11, 2021): 211–26. http://dx.doi.org/10.1108/rsr-11-2020-0069.
Full textAbstract:
Purpose Focusing on two particularly challenging issues facing Chinese academic libraries – space constraints and the trending of digital scholarship services, this paper aims to explore which spaces students and faculty wanted and how to leverage low-use spaces and growing digital scholarship services to build the Center for Digital Scholarship (CDS) to meet their demands. Design/methodology/approach The participant observation method was used in the launch stage of the space redesign from May 2016 to October 2018. The usage analysis method was used to reveal the use of the renovated spaces and assess the success of the space redesign when CDS was open to users between October 1, 2017 and September 30, 2018. The usage was gathered from the space reservation system. Findings A hybrid academic service center combining information commons, a collaborative workplace, social spaces and digital scholarship services, the CDS is able to meet the complexity and diversity of users’ needs and fulfill the mission of its university in the context of insufficient funds, space and specialists. While it approaches the goal of the space redesign project, some deficiencies remain to be addressed in the future design and service plan, including separating quiet and noisy areas, flexible arrangements and business process reengineering. Practical implications This study shows a hybrid academic service center can meet the complexity and diversity of users’ needs, despite insufficient funds, space and specialists. To ensure sustainability, digital scholarship services should adapt to local users’ needs and expectations. While the author’s patent service and subject development analysis are local and popular with the users and sectors in his university, they make their services somewhat different from those of the Association of Research Libraries (ARL) members. Originality/value This is one of the few, recent studies on space redesign incorporating digital scholarship services in a well-known academic library in China.
39
Ayeni, Philips O., Blessed O. Agbaje, and Maria Tippler. "A Systematic Review of Library Services Provision in Response to COVID-19 Pandemic." Evidence Based Library and Information Practice 16, no. 3 (September 15, 2021): 67–104. http://dx.doi.org/10.18438/eblip29902.
Full textAbstract:
Objective – Libraries have had to temporarily shut their doors because of the COVID-19 pandemic, resulting in the provision of online and remote services. This review analyzed services offered by libraries, the technological tools used, and the challenges facing libraries during the pandemic. Methods – This study employed a systematic literature review, following the PRISMA checklist (Moher at al., 2009). The Building Blocks search strategy was employed to search for keywords of concepts in Library and Information Science Abstract (LISA), Library and Information Science Technology Abstract (LISTA), Library Science Database, Web of Science (WoS) core collections, and Google Scholar. A set of inclusion and exclusion criteria was pre-determined by the authors prior to database searching. Quality assessment of included studies was performed using the Mixed Methods Appraisal Tool (Hong et al., 2018). A tabular approach was used to provide a summary of each article allowing the synthesis of results, which led to the identification of eight broad categories of services provided by libraries in included studies. Results – The first set of searches from the 5 databases produced 3,499 results. After we removed duplicates and applied the inclusion and exclusion criteria based on titles and abstracts, 37 potentially relevant articles were identified. Further screening of the full-text led to the final inclusion of 23 articles used for the qualitative synthesis. The majority of the studies were conducted in the United States of America (n= 6, 26.1%), followed by India (n=4, 17%), and China (n=2, 8.7%). The remaining studies were carried out in United Kingdom, Ireland, Canada, Mexico, Romania, Czech Republic, Indonesia, Pakistan, Nigeria, Lesotho, and Zimbabwe. The most common method used in selected studies was the case study (n= 11, 48%), followed by survey (n=7, 30.4%), content analysis (n=4, 17.4%), and mixed methods (n=1, 4.3%). The majority of the studies were carried out in academic libraries (74%), while the rest were based on medical, public, and special libraries. Findings show that the majority of academic libraries in the included studies are providing and expanding access to electronic resources (n=16, 69.6%) and increasing open access resources and services (n=11, 47.8%). More so, most academic libraries are assisting in virtual education and teaching endeavors of faculty and students (n=13, 56.5%). In addition, some medical and public libraries are bolstering public health safety through health literacy (n=12, 52.2%), supporting research efforts, and engaging in virtual reference services, among others. In order to carry out these services, libraries are harnessing several educational, social networking, communication, and makerspaces technologies. Most of the libraries in the included studies reported budgetary challenges, and the need for new ICT infrastructure and Internet service as they move their services online. Conclusion – This review found that libraries are adapting in a number of ways to continue their roles in meeting patrons’ needs in spite of the growing challenges posed by COVID-19 restrictions and lockdown. For libraries to thrive in these trying times, there must be a well-structured approach to ensuring continuity of services. Libraries should prioritize the acquisition of electronic resources as well as increase their efforts to digitize resources that are only available in printed copies. As library services have predominantly shifted online, there should be concerted effort and support from government and funding agencies to equip libraries with the technological facilities needed to provide cutting-edge services. The quality assessment of the included studies shows that there is need for rigor and transparency in the methodological description of studies investigating library services provision in a pandemic. This review provides an overview of the ways libraries have responded to the challenges posed by a global pandemic, and hence will be of use and interest to all librarians especially those in health and academic sectors.
40
Guth, LuMarie, and Patricia Vander Meer. "Telepresence robotics in an academic library." Library Hi Tech 35, no. 3 (September 18, 2017): 408–20. http://dx.doi.org/10.1108/lht-03-2017-0059.
Full textAbstract:
Purpose Librarians are working with telepresence robotics for various uses, particularly as a communication method inhabiting a space between video chat and face-to-face interactions. The library at (Blinded University) partnered with the (Blinded Laboratory) to showcase this emerging technology in a high-traffic setting utilized by students of every level and major. The purpose of this paper is to discuss patron reactions to this technology exhibition in the library, beta testing of a telepresence robot in various public services tasks, and library employee attitudes toward this unfamiliar technology before and after one-on-one training. Design/methodology/approach The project gathered data through three studies. In study 1, feedback forms were filled out by patrons who interacted with or piloted the robot. In study 2, observations by the librarians piloting the robot for various public services activities were recorded in a log. In study 3, employees were invited to complete a pretest designed to solicit perceptions and attitudes regarding the use of the robot, become trained in navigating the robot, and complete a posttest for comparison purposes. Results were analyzed to find trends and highlight perceived uses for the technology. Findings Patrons and library employees gave positive feedback regarding the novelty of the technology and appreciated its remote communication capability. Trialed uses of the technology for public services yielded positive results when the TR was used for public relations, such as at special events or in greeting tours, and yielded less positive results when used for reference purposes. Library employees comfort with and perceived utility of the robot grew consistently across departments, levels of experience and employment types after a personal training session. Originality/value Although libraries in recent years have surveyed users regarding TR technology, this paper captures quantitative and qualitative data from a library employee training study regarding perception of the technology. Exploration of the public services uses and library employee acceptance of TR technology is valuable to those contemplating expending time and resources in similar endeavors.
41
Bell, Simon. "Electronic information systems analysis." Journal of Information Science 12, no. 3 (April 1986): 119–27. http://dx.doi.org/10.1177/016555158601200304.
Full textAbstract:
This paper is largely concerned with analysis of a question naire which was distributed to academics and information staff involved in Development Studies. The main concern is to look into current use of, and interest in, electronic information services, and also to gauge opinion on setting up a database concerned solely with development issues. Section 1 gives a general background to the exercise and to key issues at present under discussion. The questionnaire's objective and distribution procedures are given in Section 2. Section 3 deals with the types of user group who responded. Section 4 deals with current access and Section 5 looks at the user—specified details of a future service. Finally, the paper presents some general conclusions and a list of specifications which emerge as being considered to be of value in any new system.
42
Chiware, Elisha R. T. "Data librarianship in South African academic and research libraries: a survey." Library Management 41, no. 6/7 (May 28, 2020): 401–16. http://dx.doi.org/10.1108/lm-03-2020-0045.
Full textAbstract:
PurposeThe purpose of this study was to establish the current skills base of librarians working in research data management services in academic and research libraries in South Africa. The purpose was also to determine the relevance of courses and programmes that are currently being offered by library and information studies programmes in response to the needs of research data management services and make recommendations on curriculum improvement.Design/methodology/approachAbout 13 institutions which were considered early adopters of research data management services were identified as participants in an online survey. In addition, a review of Web pages of existing library and information studies schools was carried to establish courses that would support research data management services. Data collected through the two approaches were analysed and presented quantitatively and qualitatively.FindingsThe findings reveal an environment in a developmental stage, with limited skilled personnel to run research data management services. The findings also show an absence of specific data librarianship courses within existing library and information studies programmes and a very limited scope for the full range of data management courses within professional development programmes.Originality/valueThe paper provides information on approaches to further develop existing curriculum and contribute to the data management needs and support governments, funders and publishers' requirements for the discoverability and re-use of research data across research domains.
43
Banwell, Linda. "UNNDERPIN at St. George's Hospital, Morpeth : a case study of library service provision and user needs in a climate of change." Library and Information Research 19, no. 64 (October 26, 2013): 16–18. http://dx.doi.org/10.29173/lirg405.
Full textAbstract:
UNNDERPIN (University of Northumbria at Newcastle DEvelopment of and Research into the Provision
of lnformation to Nurses, and nurse educators) has been an 8 month study jointly funded and undertaken by the Information Services Department and Department of Information and Library Management from the University of Northumbria, and the Bede, Newcastle and Northurnbria College of Health Studies, which is also now part of the University of Northumbria. The general aim of UNNDERPIN has been to undertake an examination of library and information services in a climate of change where user information needs are changing and demanding changed services to meet those needs, in order to support patient care and clinical developments. A picture has been built up of
individual users' information use, needs, problem areas and possible solutions.
44
Mammadova, K. A. "Advertising activities of research libraries in the period of pandemic." Proceedings of SPSTL SB RAS, no. 2 (July 15, 2021): 82–90. http://dx.doi.org/10.20913/2618-7575-2021-2-82-90.
Full textAbstract:
The article examines the advertising activities of scientific libraries during the pandemic period, including the role and importance of advertising in the process of promoting library and information services and products. The author notes that advertising allows to reach a wider audience in a short time, to increase the efficiency and quality of the service process and to ensure the stability of the library position in the society.Advertising can create a stable information demand for definit library and information services and products. The article also touches questions of SMM (Social Media Marketing) usage in libraries.It is emphasized that SMM is a solution for marketing issues of the library through social networks. Its main purpose is to provide the profile audience with information about the library’s services and products in the form of feedback, communication with the user and exchange of their views, as well as to encourage them to use the library resources as a whole. The advantage of using SMM instruments is the possibility to attract more users. The author also studied the activities of one of the largest Azerbaijani libraries during the pandemic and came to the conclusion that in the current situation on the information market, the leader-ship of publishing and bookselling enterprises with advertizing services and products is obvious. In this connection such coordination of libraries with these enterprises can support and maintain the position of the library in the society.
45
Balaji, B. Preedip, Vinay M.S., Shalini B.G., and Mohan Raju J.S. "Web 2.0 use in academic libraries of top ranked Asian universities." Electronic Library 37, no. 3 (June 3, 2019): 528–49. http://dx.doi.org/10.1108/el-12-2018-0248.
Full textAbstract:
Purpose This paper aims to explore recent trends of how Web 2.0 applications were used in 75 academic libraries in Asia through their library websites. Design/methodology/approach The Times Higher Education Asia University Rankings 2016 was considered for this study and out of 200 top universities ranked, 75 universities were selected for data collection. Using a multi-method approach, this study evaluated key design elements, library service platforms and website content of each academic library website, examining their site features, Web 2.0 types and applications. The criteria for selecting the websites were first the website was in English and second had Web 2.0 applications integrated into the main website. For the ranking of websites, a library web service index was developed, benchmarking from these groups – resource discovery tools, Web 2.0 applications, e-resources, mobile applications, library guides, digital reference services and digital inclusion – as indicators. Findings The authors found that over two-thirds of Asian university libraries have deployed one or more Web 2.0 applications, though their popularity and implementation vary greatly. Most widely used Web 2.0 applications are Facebook (61.3 per cent), RSS (53.3 per cent), Twitter (46.7 per cent) and YouTube (37.3 per cent). Instant messaging (5.3 per cent) and podcasting (4 per cent) were least applied. With an average of 44 per cent, the diffusion rate of Web information is moderately high among the majority of the Asian university libraries. Originality/value Many studies explored Web 2.0 applications from developed countries. However, this study attempts evaluating the use of Web 2.0 applications through content, sites and features of academic libraries in Asia, from developing countries perspective.
46
Collins, Ellen, and Graham Stone. "Understanding Patterns of Library Use Among Undergraduate Students from Different Disciplines." Evidence Based Library and Information Practice 9, no. 3 (September 6, 2014): 51. http://dx.doi.org/10.18438/b8930k.
Full textAbstract:
Abstract
Objective – To test whether routinely-generated library usage data could be linked with information about students to understand patterns of library use among students from different disciplines at the University of Huddersfield. This information is important for librarians seeking to demonstrate the value of the library, and to ensure that they are providing services which meet user needs. The study seeks to join two strands of library user research which until now have been kept rather separate – an interest in disciplinary differences in usage, and a methodology which involves large-scale routinely-generated data.
Methods – The study uses anonymized data about individual students derived from two sources: routinely-generated data on various dimensions of physical and electronic library resource usage, and information from the student registry on the course studied by each student. Courses were aggregated at a subject and then disciplinary level. Kruskal-Wallis and Mann Whitney tests were used to identify statistically significant differences between the high-level disciplinary groups, and within each disciplinary group at the subject level.
Results – The study identifies a number of statistically significant differences on various dimensions of usage between both high-level disciplinary groupings and lower subject-level groupings. In some cases, differences are not the same as those observed in earlier studies, reflecting distinctive usage patterns and differences in the way that disciplines or subjects are defined and organised. While music students at Huddersfield are heavy library users within the arts subject-level grouping arts students use library resources less than those in social science disciplines, contradicting findings from studies at other institutions, Computing and engineering students were relatively similar, although computing students were more likely to download PDFs, and engineering students were more likely to use the physical library.
Conclusion – The technique introduced in this study represents an effective way of understanding distinctive usage patterns at an individual institution. There may be potential to aggregate findings across several institutions to help universities benchmark their own performance and usage; this would require a degree of collaboration and standardisation. This study found that students in certain disciplines at Huddersfield use the library in different ways to students in those same disciplines at other institutions. Further investigation is needed to understand exactly why these differences exist, but some hypotheses are offered.
47
Alexander, Stephanie, and Diana K. Wakimoto. "Exploration of reference models in a public university system." Reference Services Review 47, no. 1 (February 11, 2019): 21–36. http://dx.doi.org/10.1108/rsr-08-2018-0062.
Full textAbstract:
Purpose This study aims to investigate the reference and public service models used at academic libraries in the California State University system. Design/methodology/approach This exploratory study used a qualitative mixed methods design with an online survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage patron questions. The majority of libraries’ public service points also follow a traditional configuration with separate service points for reference and other library public services. Research limitations/implications As this research is limited to one public university system, the results may not be generalizable to all academic libraries. Replicating this research in other systems would increase the generalizability of the results and allow for the generation of potential best practices for reference models and public service point configurations. Practical implications Librarians who are considering changes to their reference models and service point layouts can use the results as a starting point for conversations about the benefits and challenges of various models as well provide support to create an environment where changes to the models can be successfully implemented. Originality/value This study is one of the few to investigate multiple academic libraries’ approaches to reference and public services in the research literature. As such, it addresses a gap in the literature that case studies alone cannot fill.
48
Broady-Preston, Judith. "Measuring and assessing the impact of using volunteers in UK libraries: issues and methods." Performance Measurement and Metrics 15, no. 3 (November 4, 2014): 112–21. http://dx.doi.org/10.1108/pmm-08-2014-0029.
Full textAbstract:
Purpose – The purpose of this paper is to examine a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library services. With the increasing use of volunteers to deliver library and information services in all sectors, managers need to assess their effectiveness and evaluate the impact of their use in relation to operational service design and delivery, and on the development of the profession and professional practice as a whole. Presented here is an initial scoping study, outlining a range of issues, methods and challenges for more detailed future investigation. Design/methodology/approach – A number of methodological challenges and perspectives are identifiable. Contemporary libraries exhibit increasing similarities with Third Sector organisations, namely a complex stakeholder community, and increasing use of volunteers to supplement or replace services delivered by professional staff. Therefore, a starting point for the research is a systematic review and analysis of the methodologies developed by the Third Sector Research Centre, and those studies in the ESRC contemporary Developing Impact Evaluation strand. As a rich picture is required, both quantitative and qualitative approaches are necessary, with the overall study adopting a mixed methods approach. Findings – This paper reports the findings of the preliminary documentary analysis, literature review and scoping aspects of a large-scale study. Originality/value – Research undertaken to date (June 2014) has failed to identify any published systematic review and examination of these issues.
49
Lewis, Suzanne Pamela. "The majority of library clients still use person-to-person interaction when asking reference questions." Evidence Based Library and Information Practice 1, no. 1 (March 15, 2006): 92. http://dx.doi.org/10.18438/b87p4b.
Full textAbstract:
A review of:
De Groote, Sandra L. “Questions Asked at the Virtual and Physical Health Sciences Reference Desk: How Do They Compare and What Do They Tell Us?” Medical Reference Services Quarterly 24.2 (Summer 2005): 11-23.
Objective – To identify similarities and differences in the questions asked at the virtual and physical reference desks of a health sciences library, in order to better understand user needs and highlight areas for service improvement. Also to retrospectively analyze reference statistics collected over the previous six years.
Design – Use study; retrospective study of reference statistics for the period July 1997 to June 2003; literature review.
Setting – Large academic health sciences library in the United States.
Subjects – All questions asked at the reference and information desks, plus questions submitted to the University-wide virtual reference service and answered by a health sciences librarian, over a period of one month. The questions were asked by faculty, staff, students and members of the public.
Methods – A literature review was carried out to examine the types of information/reference questions typically asked in health sciences libraries both before and after the mass introduction of remote end-user searching of online resources and the establishment of virtual reference services.
Next, the reference statistics collected at the University of Illinois at Chicago (UIC) Library of the Health Sciences between July 1997 and June 2003 were examined. For most of this period a digital reference service was offered using a listserv address
to which patrons would submit email queries. Beginning in March 2003, a formal virtual reference service (chat and email) was provided using commercial software.
Finally, data was gathered on questions answered by a health sciences librarian, and clients who asked the questions, at either the physical or virtual reference desk, during the month of November 2003 at the UIC Library of the Health Sciences. Library staff completed an online survey form for each question, and if a client asked more than one question, each question was coded individually. Data included: status of client using the service (faculty/staff, undergraduate student, graduate student, non-UIC, unknown); mode of submission (email, chat, phone, in person); and type of question asked (directional, ready reference, in-depth/mediated, instructional, technical, accounts/status and other). In subsequent analysis, the original seven types of questions were further broken down into 19 categories.
Main results – It was not possible to undertake a meta-analysis or systematic review of the studies identified in the literature review because of differences in time frames, settings and the categories used to code reference questions. However the following trends emerged: directional questions accounted for between 30 and 35% of questions asked at both physical and virtual reference desks; the remainder of questions were generally about known item searches, library policies and services, research, database use and quick reference.
The statistics collected at UIC Library of the Health Sciences over the period July 1997 to June 2003 were analyzed. Coded reference questions fell into one of four categories: ready reference, in-depth reference, mediated searches and digital reference. There was a noticeable drop in the number of reference questions received in 1999/2000 which reflects trends reported in some of the studies identified in the literature review. The number of mediated searches decreased from 154 in 1997/98 to 4 in 2002/2003, but the number of digital reference questions increased from 0 to 508 in the same period.
Statistics were collected over the month of November 2003 for 939 questions asked at the reference and information desks which included: 38 e-mail; 48 chat; 156 phone; and 697 in person. The major findings were as follows:
• approximately 55% of questions were reference questions (33.5% ready reference, 9.7% in-depth/mediated, 9.7% instructional); 30% were directional; and 10% were technical; it is not stated what the remaining 5% of questions were;
• library clients who asked the questions comprised graduate students (26%), faculty (24%), undergraduate students (24%) and non-UIC patrons (22%);
• all groups of clients were most likely to ask their reference questions in person;
• graduate students were the largest users of email reference (34%), undergraduates were the largest group to use chat (35%) and faculty/staff were the largest group to use the telephone (39%);
• 28% of the questions were answered from library’s staff’s general knowledge of the library; 22% using the online catalogue or electronic journal list; 22% by referring the patron to, or using, an online database or resource; 13% by referring the patron to another department in the library (such as circulation); 7% by consulting another individual; and 5% by using print resources.
Conclusion – The results of the three parts of this study – literature review, study of 1997-2003 statistics, and in-depth collection of statistics for November 2003 – are difficult to compare with each other. However, the general trend emerging from the results is that some kinds of questions asked by health sciences library clients have remained very much the same regardless of the rise of remote end-user searching and the mode of transmission of the questions. These include questions about library policies and services, journal and book holdings, database searching and instructional support. Questions about citation verification and consumer health appear to be decreasing while technical questions and questions about accessing remote databases and online journals are increasing. The majority of reference questions are still asked in person.
50
First Wanita, Ashari, and Nurpaida. "MENGUKUR KEPUASAN COSTUMER TERHADAP KUALITAS LAYANAN SISTEM INFORMASI PERPUSTAKAAN STMIK AKBA MENGGUNAKAN METODE KANO." Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM) 1, no. 2 (December 13, 2016): 43–52. http://dx.doi.org/10.20527/jtiulm.v1i2.7.
Full textAbstract:
Library is one of the critical success factors for students in conducting studies hence the demand for services for the library system are also higher, with the hope of any information or collections are sought can be accessed quickly, accurately, easily with high quality. Therefore, this study was conducted to measure how satisfied users for service quality library system that exists today in STMIK CMR, a measure of the library system is done by utilizing the method of the canoe. In this method the quality factor is divided into five categories, namely must be, one-dimensional, attractive, indifference and reverse that has characteristics and different levels of influence on consumers. This study used a questionnaire as a research instrument. From the results of taking the measurements filling the questionnaire of 3 respondents system was declared fit for use for measuring kualitan system service information library of seeing the results presentation on aspects of testing on the level of conformity of the respondents received good response with a value ≥ 75% and this system can also be known information about requirements desired by the user so that later can provide a service that corresponds to that desired by the user.