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Mwaipopo, Christina. "Challenges in the provision of early childhood care and education services in rural areas of Botswana." African Educational Research Journal 9, no. 3 (September 6, 2021): 753–61. http://dx.doi.org/10.30918/aerj.93.21.097.
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Quality Early Childhood Care and Education programs are beneficial to children in numerous ways. Consequently, from time immemorial, various stakeholders not only in Botswana, but the world over, has embarked on various efforts to try to provide such services. However, several challenges in the provision of Early Childhood Care and Education services prevail in various countries. This paper explores such issues in the context of Botswana. It also maps the way forward in relation to addressing the challenges. Desktop research using existing sources such as newspapers, University archives, and published citations was used to gather relevant information for this paper.
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Fidzani, Babakisi T. "The Impact of User Education at the University of Botswana Library." Information Development 14, no. 3 (September 1998): 123–26. http://dx.doi.org/10.1177/0266666984239300.
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Rosmorduc, V. "AVISO user service, at the crossroads between user information, outreach and education." Advances in Geosciences 3 (June 16, 2005): 19–22. http://dx.doi.org/10.5194/adgeo-3-19-2005.
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Abstract. Initially set up to distribute Topex/Poseidon ocean altimetry satellite data, AVISO user service has been the link between the Topex/Poseidon and Jason-1 projects, users and the general public. The service has continually broadened the scope of its activities, forging close ties with users to achieve efficient dissemination of general, technical, and scientific information. Such a synergy between user services and outreach has many advantages, both for users and for public outreach, including educational ones.
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Ishmatova, Diana, and Yuri V. Fedotov. "M-Government for Education." International Journal of E-Services and Mobile Applications 2, no. 2 (April 2010): 17–37. http://dx.doi.org/10.4018/jesma.2010040102.
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The main challenges of studying user preferences are related to user uncertainty related to a lack of previous experience with m-Government services. This paper investigates user preferences for potential mobile campus services. It was conducted as a pilot survey with the goal to develop and test a measurement approach for revealing preferences for services that users haven’t yet experienced. The dataset used in this paper is taken from a contingent ranking survey carried out in February 2008, involving purposive sampling of third year university students pursuing a bachelor’s degree at the Graduate School of Management, St. Petersburg State University. Numerical estimations reflecting the importance of services and content features were derived using ASPID-methodology (Analysis and Synthesis of Parameters under Information Deficiency), the main advantage of which lies in its ability to work accurately with different types of uncertain information on weight-coefficients.
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Floyd, Nancy L. "The National Library of Education." Education Libraries 20, no. 1-2 (September 5, 2017): 25. http://dx.doi.org/10.26443/el.v20i1-2.98.
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The National Library of Education is the largest federally funded library in the world devoted entirely to education. In March 1994, Congress created this new national library, bringing together the former U.S. Department of Education Research Library; the 1-800 user service; INet (ED/OERI's Internet site and services); and the Technology Resources Center. These units now operate in partnership with the ERIC to carry out reference and referral services; collection and technical services; resource sharing and cooperation, including Internet Services (INet); and marketing/public relations. NLE is planning a network of national education technology and related resources. The network will promote greater cooperation and resource sharing among education and library professionals, policymakers, the public and other providers and repositories of education information in America. It will also apply information science, computer and telecommunications technologies for the enhancement of education information dissemination.
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Ahenkorah-Marfo, Michael, and Harry Akussah. "Changing the face of reference and user services." Reference Services Review 44, no. 3 (August 8, 2016): 219–36. http://dx.doi.org/10.1108/rsr-01-2016-0001.
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Purpose Social media allows collaboration, participation and sharing in libraries with users. The purpose of this study is to examine the response of academic librarians in Ghana to the use of social media in reference and user services. Design/methodology/approach It is a quantitative study that used the Likert type of questionnaire in soliciting the views of academic librarians from six public and private universities in Ghana on their knowledge and use of social media in providing reference and user services. Findings The findings of the study indicate that majority of academic librarians are knowledgeable and use social media for both personal and work-related purposes. They, however, lack adequate skills to use the array of social media tools to make remarkable difference in service delivery. For this reason, they find the traditional mode of service delivery a comfort zone. Practical implications Higher education policy makers in Ghana and elsewhere would find the results useful in decisions on the types of social media tools to use in universities and colleges. Originality/value The study provides in-depth analysis of the impact of social media on reference and user services in Ghanaian libraries, which is deficient in literature. It also recommends change in policy direction and training to whip up interest in librarians to use social media.
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Mawhinney, Tara. "User preferences related to virtual reference services in an academic library." Journal of Academic Librarianship 46, no. 1 (January 2020): 102094. http://dx.doi.org/10.1016/j.acalib.2019.102094.
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Rowley, Jennifer, Linda Banwell, Sue Childs, Patricia Gannon‐Leary, Ray Lonsdale, Christine Urquhart, and Chris Armstrong. "User Behaviour in Relation to Electronic Information Services within the UK Higher Education Academic Community." Journal of Educational Media 27, no. 3 (October 2002): 107–22. http://dx.doi.org/10.1080/1358165020270303.
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BANWELL, LINDA, RAY LONSDALE, CHRISTINE URQUHART, CHRIS ARMSTRONG, JENNIFER ROWLEY, SUE CHILDS, and PATRICIA GANNON-LEARY. "User Behaviour in Relation to Electronic Information Services within the UK Higher Education Academic Community." Journal of Educational Media 27, no. 3 (October 1, 2002): 107–22. http://dx.doi.org/10.1080/1358165022000081378.
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Shachaf, Pnina, and Mary Snyder. "The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services." Journal of Academic Librarianship 33, no. 3 (May 2007): 361–67. http://dx.doi.org/10.1016/j.acalib.2007.01.012.
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Faisal, Piliang, and Zainul Kisman. "Information and communication technology utilization effectiveness in distance education systems." International Journal of Engineering Business Management 12 (January 1, 2020): 184797902091187. http://dx.doi.org/10.1177/1847979020911872.
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Learning by using online application facilities through the Internet is a new service for all users. However, there are many problems and obstacles faced by users, both by students and by lecturers in utilizing online application services via the Internet. The development of a distance education service management software application model provides facilities for academics to facilitate interaction between students and lecturers with using online-based information technology communication services through the Internet. In addition, the management of distance education services is able to provide reports desired by students and lecturers using online-based information technology communication services through the Internet. This study used a descriptive–analytic method by presenting a summary of interviews and survey results in the form of a questionnaire to the faculty member. The method used is a qualitative method because it provides an explanation using analysis. This research uses Moodle application as a Distance Education System. The distance learning model used in the Trilogi University is considered sufficient, in terms of learning goals, learning materials, interactivity, and rules. The results also show that both lecturers and students argue that learning with a distance education system can simplify work, speed up work, accurate work, and be more efficient because it is interactive and user-friendly. This research can be applied to other school units or universities so that distance education services can help academics interact easily, quickly, and accurately. For its development, it can be applied using cellular-based applications.
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Ekpang, Patience Owere, and Martina Ekpenyong Ekeng. "Library Services and Availability of Information Resources in University Libraries, South-South Nigeria." PINISI Discretion Review 4, no. 2 (February 21, 2021): 197. http://dx.doi.org/10.26858/pdr.v4i2.19353.
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This study investigated the relationship between library services and the availability of information resources in federal university libraries, in South-South, Nigeria. To achieve the purpose of this study, two research questions were raised and two hypotheses were formulated to guide the study. The ex-post facto research design was adopted for the study. The population of the study was 16620 students and a sample of 800 respondents was selected for the study. The selection was done through the stratified and purposive random sampling technique. The results of the analyses revealed a significant relationship between user education and preservation of information resources and availability of information resources. Based on these findings, it was recommended, among others that: User education should be adequately given to students to enable them to make the most use of the information resources and Government should prioritize funding for the preservation of information resources for university libraries.
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Radford, Marie L., Laura Costello, and Kaitlin Montague. "Surging virtual reference services: COVID-19 a game changer." College & Research Libraries News 82, no. 3 (March 4, 2021): 106. http://dx.doi.org/10.5860/crln.82.3.106.
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In March 2020, academic libraries across the United States closed and sent everyone home, some destined to not reopen for months. University offices closed. Classes were moved online. Suddenly, librarians and staff pivoted to working from home and to all remote services, without time for planning logistics or training. To study the impact of this extraordinary and sweeping transition on virtual reference services (VRS), we conducted a major study of academic library responses to the pandemic that focused on librarian perceptions of how services and relationships with users morphed during this COVID-19 year.Academic librarians rallied to our call, and we collected a total of 300 responses to two longitudinal surveys launched at key points during the pandemic. Data collection focused on two phases in 2020: 1) shutdown and immediate aftermath (mid-March to July), and 2) fall ramp up and into the semester (August to December). Via Zoom, we also interviewed 28 academic librarian leaders (e.g., heads of reference and/or VRS, associate directors for User Services) from September to November. Surveys and interviews centered on adaptations and innovations to reference services, especially VRS and perceptions of changes in user interactions.
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Alhassan, Muftawu Dzang, Emmanuel Awuni Kolog, and Richard Boateng. "Effect of gratification on user attitude and continuance use of mobile payment services: a developing country context." Journal of Systems and Information Technology 22, no. 4 (November 30, 2020): 353–80. http://dx.doi.org/10.1108/jsit-01-2020-0010.
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Purpose This study aims to investigate the gratifications driving the attitude and continuance use of mobile payment services in developing country context, such as Ghana. Also, the moderating effect of income and education on gratifications and attitude of users is explored. Design/methodology/approach Data was collected from conveniently sampled 361 users of mobile payment services in Ghana. A questionnaire, which mainly contains five-point Likert scale questions, was used to collect the data. The study adopted the Uses and Gratification (U&G) theory, where income and education were used as moderating factors. The data was analysed with SmartPLS for Structural Equation Modelling. Findings Among the other factors from the U&G theory, integrative, ease of use and usefulness gratifications were found to significantly influence attitude towards the use of mobile payment services in Ghana. In addition to this finding, user attitude significantly influences the continuance use intention of mobile payment services. Furthermore, the study revealed various effects of the moderating factors. These findings suggest that promoting mobile payment technology inclusiveness by creating a favourable environment would enhance the use of mobile payment services in Ghana. Research limitations/implications Given that this study was conducted in Ghana, a developing country, it is difficult to generalize the results to encompass the developed economies. In future, similar research should compare the developed and developing economies by considering culture as a moderating effect. Practical implications This study intends to provide information on the gratifications that drive the attitude and continuance use of mobile payment services in Ghana. The findings seek to augment mobile money service providers’ capabilities by providing them with an understanding of user gratification experience on mobile payment services. Additionally, the study will serve as a guide to policymakers in the government, telecommunication companies and mobile banking providers, to improve customer intimacy and gratification through their user behaviour. Originality/value Previous studies on user gratification have primarily focussed on the functional benefits derived from mobile payments and how they influence the service’s adoption. This study has contributed to literature by considering both the functional and non-functional benefits of mobile payment in developing country context. To the best of the authors’ knowledge, this study is the first to consider income and education as moderating variables to study the gratification levels of mobile payment users in Ghana and among few in Africa.
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Jelier, Pamela, and Alan Turner-Smith. "Review of Wheelchair Services in England." British Journal of Occupational Therapy 60, no. 4 (April 1997): 150–55. http://dx.doi.org/10.1177/030802269706000402.
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This article reviews the results of investigations into wheelchair service provision in the United Kingdom since its devolution to National Health Service trusts in 1991. The following key issues persist: – Funding: The existing dilemma is to find how far a comprehensive service can be provided in a climate with decreasing, real-term funding. – Staffing: The availability of specialist staff on a multidisciplinary team is variable across the country. Some people are not being used in a manner that is suitable to their education and training. – Education and training. Educational backgrounds are variable; however, guidelines for standards have been published for occupational therapists, physiotherapists and rehabilitation engineers. – Accessibility: Users are often not provided with enough information to feel that they have been able to contribute to the prescription of their wheelchairs. – Assessment and prescription: This procedure varies from being based on a referral form to individual meetings between the therapist and the user. – Audit. User satisfaction and the provision of data for purchasers are the advantages of doing regular audits. Where the standards of provision are decided at local level without national guidelines, it is important that information about successful outcomes on limited resources is shared among service managers, therapists and rehabilitation engineers.
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Baryshev, Ruslan, Olga Babina, Tatiana Sergienko, and Pavel Zakharov. "New approaches toward statistical form design in user services." Scientific and Technical Libraries, no. 2 (February 1, 2018): 16–25. http://dx.doi.org/10.33186/1027-3689-2018-2-16-25.
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The Siberian Federal University Scientific Library is characterized as one of the key players in the university’s education and research support. Approaches toward IRBIS-based design of statistical forms are examined. The method enables to take due account of remote users data and the features of the Siberian Federal University Scientific Library’s hybrid collection. Several key statistical indicators to characterize Library’s performance within the user services cycle are discussed. The set of statistical factors used by the University administration and librarians to analyze the Library’s performance are revealed. The authors conclude that the statistical indicators have to be improved to reflect changes in the collection structure, new promising sources and new user needs and demands which will also contribute to developing new approaches in library and information services. They emphasize that the library statistical data are of valuable source for the sphere of culture as a whole, as it enables to compare organizations’ performance, to reveal newest trends, and to measure their potentiality.
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Of College and Research Libraries, Association. "ACRL candidates for 2020: A look at who’s running." College & Research Libraries News 81, no. 1 (January 6, 2020): 22. http://dx.doi.org/10.5860/crln.81.1.22.
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Lynn Silipigni Connaway is the director of library trends and user research at OCLC Research, a position she has held since 2018. Prior to this, Connaway served as senior research scientist and director of user research (2016-18), senior research scientist (2007-16), and consulting research scientist III (2003-07), all at OCLC Research. She was vice-president of research and library systems at NetLibrary (1999-2003), and director and associate clinical professor of the Library and Information Services Department at the University of Denver (1995-99). She served as assistant professor in the School of Library and Informational Science at the University of Missouri (1993-95), and as head of technical services and cataloging at Mesa State College Library (1984-89).Julie Garrison is dean of university libraries at Western Michigan University, a position she has held since 2016. Prior to this, Garrison served as associate dean, research and instructional services at Grand Valley State University Libraries (2009-16); director of off-campus library services at Central Michigan University (2003-07); and as assistant/associate director of public services at Duke University Medical Center Library (2000-02).
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Cunha, Murilo Bastos da. "Building the future: the Brazilian university library in 2010." Ciência da Informação 29, no. 1 (April 2000): 71–89. http://dx.doi.org/10.1590/s0100-19652000000100008.
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Information technology will affect academic activities as well as the nature of the high education sector. This sector besides the need to assimilate these technologies will need to attend the requisites of market globalization and, as consequence, all theses changes will be reflected in the university library. Prospectives impacts will affect the structure (emphasis in user services, outsourcing of several services), in the financing aspect (growing of consortia in order to reduce costs), in services (electronic reference, support to long distance education programs, intelligent agents) and in the clientele (attending the great demand por high education which implies a diversity of people).
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Fox, Robert. "UX gardens." OCLC Systems & Services 30, no. 1 (February 4, 2014): 5–10. http://dx.doi.org/10.1108/oclc-10-2013-0035.
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Purpose – This column aims to explore the important role of user experience analysis in the design of web based digital library services and tools. Design/methodology/approach – Three key areas of UX are talked about. Findings – Three key areas of UX are applied to digital librarianship. Originality/value – The needs of the patron populations served by individual libraries are unique, but certain design principles can be followed that will significantly enhance the user experience. This column contributes to the discussion regarding those principles.
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Awre, Chris. "Portals: enabling discovery for all in higher and further education." VINE 33, no. 1 (March 1, 2003): 5–10. http://dx.doi.org/10.1108/03055720310489003.
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The Joint Information Systems Committee (JISC) information environment aims to offer seamless and integrated access to a wide range of digital collections and resources through a common interface. Portals are a primary means through which such resources will be delivered to users, facilitating the discovery of information. Portals can deliver their functionality by embedding distinct portal services in Web environments familiar to the user, such as an institutional portal or virtual learning environment. Initial work on such embedding has started, though this promises to be a major area for future development.
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Hughes, Jane, Sue Davies, Helen Chester, Paul Clarkson, Karen Stewart, and David Challis. "Learning disability services: user views on transition planning." Tizard Learning Disability Review 23, no. 3 (July 2, 2018): 150–58. http://dx.doi.org/10.1108/tldr-07-2017-0032.
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Purpose The purpose of this paper is to explore the views of people with learning disabilities on issues associated with continuity of care in the transition from full-time education to adult care and support. Design/methodology/approach Data collection was undertaken with people with learning disabilities and staff in two advocacy organisations in one area of England in 2012. In total, 19 participants attended three focus groups. Analysis focussed on continuity of care and was guided by the framework approach to qualitative analysis. Findings Teachers, social workers in children’s services and youth workers were identified as making important contributions to the transition process. Information relating to learning and social development was identified as most important to inform transition planning with less priority accorded to health, communication, and self-care and independence. Participants appeared to value principles which underpin continuity of care. Research limitations/implications This study provides insights into attributes of continuity of care valued by people with a learning disability. Possibilities of translating these attributes into practice within localities are explored. Findings could be used to inform strategic planning locally to promote service integration thereby contributing to continuity of care within transition planning. Originality/value Continuity of care in the transition planning process is highlighted in policy guidance with recognition that both practice and procedures require improvement. This research explores areas for development from the perspective of people with learning disabilities.
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Indartini, Mintarti. "Pengaruh Kualitas Pelayanan terhadap Kepuasan Mahasiswa Pengguna Jasa Perpustakaan Pusat Universitas Merdeka Madiun." JURNAL EKOMAKS : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi 7, no. 2 (January 18, 2019): 94–101. http://dx.doi.org/10.33319/jeko.v7i2.9.
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Higher education institutions such as universities in the era of technology and information required to improve services in the field of education by using information technology quickly and precisely, so the college can improve its performance. Especially in terms of services in the academic field and as motivate colleges to transform the structure and strategy of development of educational facilities and prerequisites in order to become a superior higher education institutions, making progress, able to compete and trusted by stackholder.The purpose of this study were (1) To analyze the influence of tangible, reliability, responsiveness, assurance and empathy variable partially on student satisfaction of library service user of Universitas Merdeka Madiun. (2) To analyze the influence of tangible, reliability, responsiveness, assurance and empathy variable simultaneously toward student satisfaction of library service user of Universitas Merdeka Madiun. The result of research show that (1) Tangible partially affect the satisfaction of students of central library user of Universitas Merdeka Madiun. (3) Partial responsiveness affects student satisfaction of library user of University of Merdeka Madiun University (4) Assurance partially has no effect on student satisfaction of library user of University of Merdeka Madiun. (5) Emphaty partially affect student satisfaction of library user of University of Merdeka Madiun and (6) Tangible, reliability, responsiveness, assurance and emphaty simultaneously influence student satisfaction of library user of University of Merdeka Madiun. Keywords: Tangible, Reliability, Responsiveness, Assurance, Emphaty, Satisfaction
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Ivanova, Marina, and Tatyana Panteleeva. "Document resources of RNPLS&T: The structure, content, use and relevance." Scientific and Technical Libraries, no. 12 (December 27, 2018): 21–33. http://dx.doi.org/10.33186/1027-3689-2018-12-21-33.
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The authors characterize the collections of the Russian National Public Library for Science and Technology, the structure of traditional and digital information resources being developed to provide information support of education and science. Special attention is given to inhouse digital resources, i. e. e-catalogs of various types, e-library including electronic archive, specialized bibliographic databases, as well as open access digital resources and licensed resources of other organizations and resources being accessed in test mode. The authors examine the issues of access organization and availability of information resources for various user groups. The authors analyze the use of library collections and the subject scope of demanded documents. The rate of traditional and digital information resources in user services is specified, the relation between the user audience structure and resource relevance is demonstrated. The role of exhibitions in collection use and new users attraction is emphasized; the significance of educational, scientific and popular seminars to promote the system of information resources, technologies and services is shown. The need for comprehensive strategy to balance efficient traditional and digital information resources in library services is substantiated.
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Allard, Bradley, Patrick Lo, Qianxiu Liu, Kevin K. W. Ho, Dickson K. W. Chiu, Joyce C. C. Chen, Qingshan Zhou, and Tianjin Jiang. "LIS pre-professionals’ perspectives towards library user education: A comparative study between three universities in Greater China." Journal of Librarianship and Information Science 52, no. 3 (September 19, 2019): 832–52. http://dx.doi.org/10.1177/0961000619874106.
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Although the perceptions of library user education of academic libraries has been studied in a general context, specific studies on perspective of library and information science students are relatively few, especially in the context of Asia. Filling this research gap is particularly important because it affects the experiential learning of these pre-professionals, and shapes future library user education directions. As such, this study aims at understanding and comparing the views and perceptions of library user education programs in Greater China from the perspective of library and information science students. A total number 305 questionnaire survey responses were collected from three different universities in Greater China, namely: The University of Hong Kong (HKU), National Taiwan Normal University (NTNU), and Peking University (PKU). Results from this survey study reveal high evaluations of library user education programs and library user education librarians as a whole, as well as possible ways for librarians to better promote such programs. Such ratings are attributed to findings from previous studies on why students choose librarianship as a career, as well as the importance of experiential learning embedded in the Library and Information Science programs at each university. Findings of this study also suggest that as pre-professionals (soon-to-be professional librarians), these student respondents recognize the values behind library user education as an important part of their overall learning practices. Results from this study will be useful in identifying how future library professionals in Greater China perceive library user education programs, and librarians – therefore potentially helping librarians improve the delivery of these services.
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Zadorozhnyuk, Ivan, Irina Kapochkina, and Tatiana Stukalova. "On traditions and innovations in information and library services. On the occasion of the 75-th anniversary of MEPhI National Research Nuclear University." Scientific and Technical Libraries, no. 8 (August 1, 2018): 36–47. http://dx.doi.org/10.33186/1027-3689-2018-8-36-47.
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The main stages in the history of MEPhI National Research Nuclear University Library and its achievements are highlighted; the issues of library automation, e-catalog and www-site (one of the first among those of the university libraries), digital services and remote ordering, user, consulting and reference services are discussed. The innovative approach towards library and information support of education, science and research in the MEPhI University is reviewed. The key library and information services, in particular, those related to the researchers’ publication activity, are analyzed. The virtual space for communicating with the students, social networking, current trends in library services based on user individual preferences are also in the focus. The cultural traditions of the University and its Library are reviewed. The article is prepared on the occasion of the MEPhI Library 75-th anniversary.
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Ofori, Wilhemina Odarkor, Evelyn Markwei, and Nana Tuhufo Quagraine. "Marketing intangibles: the case of library services in higher education institutions." Library Hi Tech News 37, no. 3 (February 12, 2020): 15–20. http://dx.doi.org/10.1108/lhtn-11-2019-0085.
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Purpose This paper aims to investigate the adoption of marketing techniques in academic libraries in Ghana, and how they are applied in the promotion of their services to patrons. Design/methodology/approach Adopting the qualitative research approach, a total of 21 professional and para-professional library staff from three private universities participated in the study. The main data collection instrument was the use of semi-structured interviews. Data gathered was analysed, discussed and presented thematically. Findings The findings revealed that the study's participants are fully aware of the benefits of inculcating marketing activities into their daily routines and were making efforts at making their users aware of their products and services with the use of various strategies including the deployment of social media tools. Some of the challenges that were discovered to hinder the success of marketing in the libraries were lack of funds, lack of knowledge of marketing techniques by staff and a lack of marketing policy to guide marketing in the libraries. Research limitations/implications The findings of this study imply that, even though carried on a few academic libraries, the same can apply to most academic libraries as the characteristics are generally the same. Practical implications To boost marketing initiatives in the selected university libraries, the following recommendations informed by the findings of the study are made: creation of marketing policies, increase use of social networking sites for marketing, organization of seminars and workshops on marketing, diversifying sources of funding for libraries and conducting user surveys. Social implications The implementation of the recommendations has the potential to increase the level of interactions between academic libraries and their patrons as well as impact positively on the information-seeking behaviour of library patrons. Originality/value Apart from the application of works of other scholars, which have been duly cited and acknowledged, the entirety of this study or research output is the result of the handiworks of the researchers. Again, to the best of the authors’ knowledge, this work has not been a production of existing research nor is earlier published in any journal.
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Damschen, Kalli, and Hannah Gascho Rempel. "Making research visible: A library competition for graduate students." College & Research Libraries News 80, no. 10 (November 5, 2019): 569. http://dx.doi.org/10.5860/crln.80.10.569.
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Graduate students have always been a core academic library user group. However, because undergraduates typically make up a larger percentage of the on-campus student body, the development of targeted library services and programming for graduate students has often taken a back seat. Recently, however, interest in academic library services for graduate students has increased, as demonstrated by conferences devoted to this topic and the formation of an ACRL interest group focused on this issue.
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Li, Baiyang, Yaqian Song, Xinyu Lu, and Lihong Zhou. "Making the digital turn: Identifying the user requirements of digital scholarship services in university libraries." Journal of Academic Librarianship 46, no. 2 (March 2020): 102135. http://dx.doi.org/10.1016/j.acalib.2020.102135.
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Joseph, John, Peter F. Svider, Kevin Shaigany, Jean Anderson Eloy, Paulette G. McDonald, Adam J. Folbe, and Robert S. Hong. "Hearing Aid Patient Education Materials: Is There Room for Improvement?" Journal of the American Academy of Audiology 27, no. 04 (April 2016): 354–59. http://dx.doi.org/10.3766/jaaa.15066.
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Purpose: The purpose of this study was to analyze and compare the readability of patient education materials (PEMs) from leading manufacturers of behind-the-ear style hearing aids and popular hearing aid information Web sites to determine if they meet guidelines recommended by public health agencies. Research Design: Analysis of hearing aid PEMs. Methods: Printed user guides from six of the leading manufacturers of BTE hearing aids and 15 of the most popular hearing aid–information Web sites were accessed online and analyzed for readability using the Gunning-Fog Index, New Fog Count, Raygor Estimate Graph, Simple Measure of Gobbledygook, and Flesch Reading Ease score. Results: Overall average grade–level readability for all six printed manufacturer user manuals was calculated to be written at a 10th grade reading level. Overall average grade-level readabilities for all 15 popular online hearing aid–information Web sites representing professional organizations, suppliers, and health information services were calculated to be written at 10th, 10th, and 11th grade reading levels, respectively. Average Flesch Reading Ease scores for all printed guides and online patient information Web sites were calculated to fall within the fairly difficult category for readability. Conclusions: PEMs provided by top hearing aid manufactures and popular hearing aid Web sites are written well above the reading level recommended by the National Institutes of Health. Consideration should be given toward simplifying these materials in order to enhance user experience and increase compliance among behind-the-ear hearing aid users.
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Kato, Agrey, Michael Kisangiri, and Shubi Kaijage. "A Review Development of Digital Library Resources at University Level." Education Research International 2021 (February 16, 2021): 1–13. http://dx.doi.org/10.1155/2021/8883483.
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This study considered the development, awareness, adoption, and usage of digital library (DL) resources at the university level. To develop and implement a successful electronic library resource system, it is vital to review the success factors and identify the most important technological aspects of DL resources. Electronic library information technology was described and grouped into several categories that influence user satisfaction in a DL context. These are open access to information, the facility of access, uncomplicated interface design, high quality of the communication process, Internet performance, performance assurance service, ease of communication via social network, and patron-driven acquisition. With these important features of DL services, the simplicity of accessing online information and the performance of DL utilities have become of paramount importance. Several research works were therefore reviewed and evaluated to determine the usability of DL services; thereafter, the design of the DL discovery system was developed through Blacklight open-source software.
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Hayman, Richard. "Open Access Complements Interlibrary Loan Services, but Additional User Education is Needed." Evidence Based Library and Information Practice 11, no. 1 (March 15, 2016): 57. http://dx.doi.org/10.18438/b8dc9p.
Full textAbstract:
A Review of:
Baich, T. (2015). Open access: Help or hindrance to resource sharing? Interlending & Document Supply, 43(2), 68-75. http://dx.doi.org/10.1108/ILDS-01-2015-0003
Abstract
Objective – To examine interlibrary loan (ILL) request rates for open access (OA) materials and determine how OA may affect resource sharing. This research updates the author’s previous study.
Design – Quantitative analysis.
Setting – A large, urban, public research university library system in the United States of America.
Subjects – 1,557 open access ILL material requests among 23,531 total ILL requests submitted during the 2012 and 2013 fiscal years (July 2011-June 2013).
Methods – The library has tracked and recorded OA requests that appear among ILL material requests since 2009. Using OCLC’s ILLiad software to manage ILL requests, they have implemented two custom routines. One routine is for open access searching on standard items, and uses software plugins to search across various open resources. All materials published prior to 1923 are treated as being in the public domain, so requests for these materials are automatically routed to this queue. The second custom routine is used for searching for OA electronic theses and dissertations, and is employed when the requested resource is not found in the library’s subscription resources. Other article requests are routed to the RapidILL service for open access availability.
Main Results – The research presented reveals that ILL requests for OA materials exhibited a steady increase year over year, while overall ILL requests decreased slightly. This finding is true both for the fiscal years reported in this study and also the years since the author’s original study in 2011 (Baich, 2012). Of the 1,557 OA requests examined, 72% (n=1,135) were for journal articles, 8% (n=125) were for books or book chapters, 9% (n=140) were for theses or dissertations, 3% (n=54) were for conference papers, and 7% (n=105) were for reports.
Library staff typically fill these article requests using gold OA or green OA sources. The researcher notes the difficulty in refining by source, though confirmed that 15% of articles requested (n=170) were filled using a gold OA source, and that another 30 article requests (~2.6%) were filled with materials available in the public domain. This leads to the conclusion that the majority of article requests are filled using green OA sources. As the library also includes OA collections within its electronic resources, staff filled 13% of ILL article requests (n=152) using journals and repositories from these sources. Another 16% of article requests were filled using a combination of various online open repositories, including subject repositories (n=83), institutional repositories (n=84), or national or consortial repositories (n=16).
The author includes a similar breakdown of fulfillment rates and sources for the other main categories explored – books and book chapters, theses and dissertations, conference papers, and reports – representing a combined 27% of all OA ILL requests. Regarding this content, it is noteworthy that overall open access requests for these material categories has dropped across each category when compared to the author’s previous study, with the exception of report requests, which more than doubled compared to that previous study.
The study includes a brief overview of the user status for users making the various open access requests, with undergraduate students (n=283) and graduate students (n=807) combined making 70% of all requests. Subject areas are also briefly examined, with ILL requests coming from 63 different schools or departments across the library system. The top 15 are reported, with Psychology being the top requester (n=198), followed closely by Engineering & Technology (n=182). The author notes that 7 of the top 15 are STEM or health science disciplines.
Conclusion – The rate of ILL requests for OA materials shows that library users continue to struggle with information retrieval. The researcher concludes that in many cases, making an ILL request is easier for the user than completing a thorough search. Since staff resources are being redirected to fill user requests for materials that are readily available through open access, this use of staff time may have impacts on resource sharing and the library’s ability to fill ILL requests. The author identifies benefits of using OA resources, including an increased ability of staff to fulfill ILL requests, especially when providing grey literature, theses and dissertations, and conference papers and reports. Another identified benefit was the decreased turnaround time for securing materials, with immediate availability via OA saving 1.15 days to deliver materials to the user. Finally, the library estimates cost savings of over $27,000 (USD), based on estimated traditional per unit ILL costs.
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Özen, Zeki, Elif Kartal, and İlkim Ecem Emre. "A Case Study on Improving E-Learning Services Using Google Analytics in Turkey." International Journal of E-Adoption 9, no. 1 (January 2017): 26–37. http://dx.doi.org/10.4018/ijea.2017010103.
Full textAbstract:
In the past, focus of e-learning researches was mostly on technologies and materials which are directly related with learning environment such as learning management system (LMS), content management system (CMS), course contents etc. However, after emergence of big data concept, direction of researches has shifted to extract the hidden knowledge to be used by decision makers. Thus, user habits, content quality, LMS/CMS qualifications and many other issues can be improved using data stored in e-learning environment. When it comes to analyzing LMS side, Google Analytics is one of the best tools to examine performance and also to improve e-learning services. In this study, it is aimed to observe changes in user habits between 2011 and 2016 using Google Analytics data of Enocta Academic Education Platform which offers course content and LMS services for organizations and universities in Turkey. Thus, it is aimed to give advices to LMS providers in terms of improving their software considering changes in user habits. Also, different ways of improving e-learning services are discussed.
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Liao, Jing. "A Historical Perspective: The Root Cause for the Underdevelopment of User Services in Chinese Academic Libraries." Journal of Academic Librarianship 30, no. 2 (March 2004): 109–15. http://dx.doi.org/10.1016/j.acalib.2004.01.007.
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Martell, Charles. "The Absent User: Physical Use of Academic Library Collections and Services Continues to Decline 1995–2006." Journal of Academic Librarianship 34, no. 5 (September 2008): 400–407. http://dx.doi.org/10.1016/j.acalib.2008.06.003.
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Zhang, Yifei, Patrick Lo, Stuart So, and Dickson K. W. Chiu. "Relating library user education to business students’ information needs and learning practices: a comparative study." Reference Services Review 48, no. 4 (July 13, 2020): 537–58. http://dx.doi.org/10.1108/rsr-12-2019-0084.
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Purpose The paper aims to investigate current library instruction programs to help business students make better use of library resources and improve their information. However, students’ information acquisition ability, library usage and their perception toward library user education are inevitably changing along with the rapidly evolving information landscape as well as the socio-cultural environment driven by information technologies. Design/methodology/approach For this study, 90 business students from three different majors at the Faculty of Business and Economics, the University of Hong Kong were invited to participate in the online survey for comparison. Findings The findings of this study suggest that the subjects, in general, recognized the importance of library user instruction. However, when the subjects encountered difficulties in information searching, they preferred to use search engines (such as Google) and seek help from their classmates. Practical implications The results of this study show that there were distinctive differences in library usage and views toward library instruction among students of three different majors. This study sheds light on the feasible actions of academic libraries to enhance library user instruction services and improve the IL skills among business students. Originality/value Although there is much research about the library instruction of academic libraries, scant research focuses on library usage and views toward library instruction of business students, especially on the comparison among different business majors.
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������� and Tatyana Sosnina. "Remote Consulting in Education System." Standards and Monitoring in Education 2, no. 4 (August 15, 2014): 57–61. http://dx.doi.org/10.12737/5876.
Full textAbstract:
This paper presents a new kind of educational consulting � remote consulting. In education system remote consulting is a way tonot only get quality
services, but also gain skills of using means of information and communication technologies.
Introducing innovations into education forces a specialist to develop new competencies, implementing the concept of "education through life";this leads
to the need to find new learning technologies and ways of learning. The author proposes to study forms of synchronous (webinar, e-conference, Skype,
etc.) and asynchronous (e-mail, e-conference, etc.) remote consulting. The researchrevealed that the use of remote consulting by means of internet technology
significantlyextends user�s capability to acquire knowledge.
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Pryima, S. M., О. V. Strokan', D. V. Lubko, Yu O. Lytvyn, and N. І. Bilyk. "Development of the information system for semantic identification and documentation of the results of non-formal and informal education." PROBLEMS IN PROGRAMMING, no. 2-3 (September 2020): 011–21. http://dx.doi.org/10.15407/pp2020.02-03.011.
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We analyse modern approaches to the interaction of the educational services market with the labour market through recognition of non-formal and informal learning outcomes. The authors prove the expediency of semantic technologies used for information processing at the knowledge level. ESCO classifier that combines services of the labour market and the educational market is examined in detail. This classifier allows jobseekers and employers from different EU member states to handle information on learning outcomes more efficiently. The analyzes of practical ESCO classifier usage on example of the European Employment Service (EURES) demonstrates that this approach provides all necessary information for jobseekers abroad. The ontological analysis is an efficient way to model the ideas of various subject domains and it allows to represent formally their semantics. Hence, the research analyzes the ontological model for this information system and its components; in particular, the authors provide the described content of the ESCO ontological model which consists of three elements – occupations, skills and qualifications. The paper offers an information system for semantic identification and documentation of non-formal and informal learning outcomes based on the ESCO ontological model. The authors select and analyze the main stages of the system development: an ontology scheme in the Protege editor is created; the process of integrating the ontology in the RDF-repository is described; the architecture and user interface of the suggested information system are developed. Semantic graphs database GraphDB is used for ontology storage. To implement the addition and modification of data in GraphDB repository, connectors are used. Access to the RDF-repository is provided with SPARQL query language, whose outcomes are represented as result sets or RDF-graphs. In addition, the research justifies the use of React framework for development of the information system user interface. The architecture and user interface of information system proposed in this research work allow to carry out the semantic identification and documentation of non-formal and informal learning outcomes. Thus, they increase the efficiency of managing the information about these outcomes.
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Fox, Robert. "Dramatis personae." OCLC Systems & Services: International digital library perspectives 30, no. 2 (May 6, 2014): 69–73. http://dx.doi.org/10.1108/oclc-02-2014-0012.
Full textAbstract:
Purpose – This column aims to discuss a tool used in user experience studies called personas. Design/methodology/approach – This is a conceptual column discussing personas as a design tool. Findings – Personas can be a powerful tool used in the design of digital library services. Originality/value – The personas methodology could be a very powerful tool for libraries in helping them understand their constituent populations and serve them better.
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Ahmed, Zanyar Ali, Ako Abubakar Jaafar, and Mazen Ismaeel Ghareb. "The Ability of implementing Cloud Computing in Higher Education - KRG." Kurdistan Journal of Applied Research 2, no. 1 (June 30, 2017): 39–44. http://dx.doi.org/10.24017/science.2017.1.10.
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Cloud computing is a new technology. CC is an online service can store and retrieve information, without the requirement for physical access to the files on hard drives. The information is available on a system, server where it can be accessed by clients when it’s needed. Lack of the ICT infrastructure of universities of the Kurdistan Regional Government (KRG) can use this new technology, because of economical advantages, enhanced data managements, better maintenance, high performance, improve availability and accessibility therefore achieving an easy maintenance of organizational institutes. The aim of this research is to find the ability and possibility to implement the cloud computing in higher education of the KRG. This research will help the universities to start establishing a cloud computing in their services. A survey has been conducted to evaluate the CC services that have been applied to KRG universities have by using cloud computing services. The results showed that the most of KRG universities are using SaaS. MHE-KRG universities and institutions are confronting many challenges and concerns in term of security, user privacy, lack of integration with current systems, and data and documents ownership.
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Stefanović, Nenad, and Jelena Plašić. "Digital transfrmation model of education processes through cloud services." Zbornik radova Pedagoskog fakulteta, Uzice, no. 22 (2020): 213–32. http://dx.doi.org/10.5937/zrpfu2022213s.
Full textAbstract:
Education in the 21st century is confronted with many challenges - it needs to be personalized, adaptive to user needs, collaborative, social, multimedial, and technologically supported. The development of information technologies such as cloud computing, mobile technologies, platforms for social networking and collaboration, and intelligent systems, has created enormous opportunities for improvement of the education processes. In order to ensure required quality level, educational institutions are forced to enter the digital transformation process. In this paper, the analysis of the existing state of the education system and overview of the existing results in the digital transformation are given. Process model for digital transformation of education that encompasses the entire lifecycle, as well as the framework for implementation of cloud digital services with basic phases and steps is presented. The concrete use cases of application of the digital services in teaching and learning are shown. The results obtained show efficiency and effectiveness of the proposed process model and the framework, as well as the cloud-based digital platform. The main benefits include a higher satisfaction level of students and teachers, better exam results, more intensive collaboration and communication, knowledge exchange, lower costs, as well as a better reliability and security of the system. Service for monitoring and data analysis enable more efficient decision making and taking actions for improvements.
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Никулина and Yu Nikulina. "INFORMATION AND ANALYTICAL SYSTEM OF STAFF ASSISTANCE OF THE REGION’S ECONOMY." Management of the Personnel and Intellectual Resources in Russia 6, no. 3 (July 14, 2017): 60–65. http://dx.doi.org/10.12737/article_5947e37528f862.20177997.
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The relevance of the work due to the fact that at the regional level was not sufficiently developed information-analytical system of interaction of labor markets and educational services as key elements of human resources in the economy. The article considers tendencies of development of the labour market and the vocational education system, the problems and conditions of their cooperation at the present stage. The author grouped the main elements of the information-analytical system of staffing of economy and analyzes how they are implemented in practice. The results of surveys of consumers of educational services market and labour market to assess the relevance of the Internet as a source of information are given. The necessity of the development of the Internet portal “Staffing of the regional economy” is justified, aimed at overcoming the informational deficit on the regional labour market through the provision of timely and accessible information on the balanced development of the labour market and the education system in a clear and user-friendly.
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Oh, Dong-Geun. "Beyond Providing Information: An Analysis on the Perceived Service Quality, Satisfaction, and Loyalty of Public Library Customers." Libri 70, no. 4 (November 18, 2020): 345–59. http://dx.doi.org/10.1515/libri-2020-0006.
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AbstractThis study investigates the customers’ perceptions on three traditional dimensions of the perceived library service quality (library personnel; library resources and user services; and facilities and equipment), customer satisfaction, and customer loyalty of the public library users. Survey data using simplified questionnaires were analyzed which were collected from 1015 users of public libraries in 2015 and 2019 respectively in South Korea. The results show that they were generally satisfied with public library services and want to visit them again and/or recommend them to others based on the good perceptions on the public library service quality, because the means of each variable on a Likert 5-point scale was fairly high: customer satisfaction 3.85, customer loyalty 4.12, and perceived service quality 3.80 (library personnel 3.80, library resources and user services 3.81, and facilities and equipment 3.79). Each of three dimensions of perceived service quality had statistically significant positive impacts both on customer satisfaction and on the loyalty of the users, and that customer satisfaction had statistically significant positive impacts on customer loyalty. Different groups by gender, age, education, and occupation show the mean differences in customer loyalty. This article suggests research and managerial implications and limitations of the study.
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Gavitt, Jocelyn M., and Richard C. Smardon. "Calculating Cultural Ecosystem Services as part of Greenspace Management?" JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 4, no. 4 (2019): 16–21. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.44.3002.
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Lake related greenspace provides many benefits to residents and visitors, which often get unnoticed. The Millennium Ecosystem Assessment Project (2005) proposed the valuation of ecosystem services, defined as regulatory, provisional, ecosystem support, providing cultural services from natural resources, free of charge. The challenge here is: How can we use cultural ecosystem services derived from scenic landscapes for Greenspace management and assessment? Cultural ecosystem services received international recognition as part of the Millennium Ecosystem Assessment Project (2005). Also, ecosystems services encompass regulatory, provisional and ecosystem support. For this article, we are particularly concerned with cultural services, which include recreation, science and education, spiritual/historical as well as aesthetic functions. De Groot (2002) and Farber (2006) provided descriptions of cultural Ecosystem services. De Groot (2002) describes Information functions as comprising of; aesthetic information, recreation, cultural-artistic information and spiritual/historical information. Farber (2005) description of cultural services includes; aesthetic, recreation, science/education, and spiritual/historical functions. This article examines the existing literature with the objective of assessing ecosystem cultural services related to water-based scenic landscape resources and applies it to an Upstate New York lake landscape. Careful accounting of greenspace ecosystem services is presented as applied to lakeshore residents, village residents and town/watershed residents and other lake greenspace users utilizing the US Environmental Protection Agency’s user benefit calculations to yield over 10.6 million dollars of benefits per year (Smardon 2018).
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Ho, Jeannette, and Gwyneth H. Crowley. "User perceptions of the “reliability” of library services at Texas A&M University: A focus group study." Journal of Academic Librarianship 29, no. 2 (February 2003): 82–87. http://dx.doi.org/10.1016/s0099-1333(02)00423-8.
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Li, Shuqing, Fusen Jiao, Yong Zhang, and Xia Xu. "Problems and Changes in Digital Libraries in the Age of Big Data From the Perspective of User Services." Journal of Academic Librarianship 45, no. 1 (January 2019): 22–30. http://dx.doi.org/10.1016/j.acalib.2018.11.012.
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Of College and Research Libraries, Association. "ACRL candidates for 2021: A look at who’s running." College & Research Libraries News 82, no. 1 (January 8, 2021): 26. http://dx.doi.org/10.5860/crln.82.1.26.
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Emily Daly is the head of assessment and user experience at Duke University Libraries, a position she has held since 2013. Prior to this, Daly served at Duke University Libraries as interim head of instruction and outreach (2012) and coordinator of upper-level instruction (2006–12). She also served as media coordinator at Southern High School in Durham, North Carolina (2005–06).Erin L. Ellis is the associate dean of research and learning services at Indiana University, a position she has held since 2018. Prior to this, Ellis held various positions at the University of Kansas, including associate dean of research and learning (2013–18), head of instructional services (2009–13), and social sciences librarian (2005–09).
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Of College and Research Libraries, Association. "ACRL candidates for 2021: A look at who’s running." College & Research Libraries News 82, no. 1 (January 8, 2021): 26. http://dx.doi.org/10.5860/crln.82.1.26.
Full textAbstract:
Emily Daly is the head of assessment and user experience at Duke University Libraries, a position she has held since 2013. Prior to this, Daly served at Duke University Libraries as interim head of instruction and outreach (2012) and coordinator of upper-level instruction (2006–12). She also served as media coordinator at Southern High School in Durham, North Carolina (2005–06).Erin L. Ellis is the associate dean of research and learning services at Indiana University, a position she has held since 2018. Prior to this, Ellis held various positions at the University of Kansas, including associate dean of research and learning (2013–18), head of instructional services (2009–13), and social sciences librarian (2005–09).
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Dar, Saleeq Ahmad. "Mobile library initiatives: a new way to revitalize the academic library settings." Library Hi Tech News 36, no. 5 (July 1, 2019): 15–21. http://dx.doi.org/10.1108/lhtn-05-2019-0032.
Full textAbstract:
Purpose The purpose of this paper is to understand the mobile pervasiveness among different categories of student’s gender-wise vis-a-vis to investigate user perception to access library content in innovative ways. The study tries to understand the potential demand of some features in mobile library initiatives. In addition, this study aims to determine willingness and need of mobile library services. The information gained from the study is intended to help the libraries to realize the growing demand of mobile library services. Design/methodology/approach A questionnaire was designed to gather feedback on student’s perception regarding the important mobile service features which they find useful to be included in different library initiatives. The aim was to understand the pervasiveness of mobile devices and information needs in Indian Academia. Moreover, which features can be added to new initiatives so as to deliver robust services to the users in their comfort zones. Findings The responses received indicate that a significant number of students are ready to adopt mobile library initiatives with the desired features in them, if provided to them by their respective libraries. The results of the study have provided the necessary information on what the users really want. It is therefore incumbent upon the universities/institutions of higher education to start to work with the Web-based library services and move it into mobile library service. Research limitations/implications The findings of this study provide a benchmark of mobile library initiatives with the choicest features based on the user perception. The data collected may also give an indication about compelling services that could help the users to access information ubiquitously. Originality/value Libraries can better serve their patrons by understanding the growing capabilities of mobile devices; it is incumbent upon libraries to mobilize their services by embracing mobile library initiatives. Moreover, to realize the needs of users and provide only such services which are more in demand.
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Adigun, Ganiyu Ojo, and Adeyinka Tella. "User Education and Information Literacy Instruction as Determinant of Use and Satisfaction with Library and Information Support Services at National Open University Nigeria (NOUN)." Journal of Library & Information Services in Distance Learning 15, no. 2 (March 8, 2021): 99–128. http://dx.doi.org/10.1080/1533290x.2021.1896621.
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Mabunda, Sikhumbuzo, Blake Angell, Rohina Joshi, and Andrea Durbach. "Evaluation of the alignment of policies and practices for state-sponsored educational initiatives for sustainable health workforce solutions in selected Southern African countries: a protocol, multimethods study." BMJ Open 11, no. 4 (April 2021): e046379. http://dx.doi.org/10.1136/bmjopen-2020-046379.
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IntroductionHealth systems across the world are facing challenges with shortages and maldistribution of skilled health professionals. Return-of-service (ROS) initiatives are government-funded strategies used to educate health professionals by contracting beneficiaries to undertake government work on a year-for-year basis after their qualification. It is envisaged that once they have served their contract, they will be attracted to serve in the same area or government establishment beyond the duration of their obligatory period. Little is known about the processes that led to the development and implementation of ROS policies. Furthermore, there is no systematic evaluation of the strategies that demonstrate their utility. This research aims to evaluate the ROS initiatives, explore their efficacy and sustainability in five Southern African countries.Methods and analysisThis study will be conducted in South Africa, Eswatini, Lesotho, Botswana and Namibia in a phased approach through a multimethods approach of policy reviews, quantitative and qualitative research. First, a review will be conducted to explore current ROS schemes. Second, a quantitative retrospective cohort study of ROS scheme recipients for the period 2000–2010 will be undertaken. Information will be sourced from multiple provincial or national information systems and/or databases. Third, we will conduct semistructured group or individual interviews with senior health, education, ROS managing agency managers (where appropriate) and finance managers and/policy makers in each country to determine managers’ perceptions, challenges and the costs and benefits of these schemes. Fourth, we will interview or conduct group discussions with health professional regulatory bodies to assess their willingness to collaborate with ROS initiative funders.Ethics and disseminationEthics approval for this study was obtained through the Human Research Ethics Committees of the University of New South Wales (HC200519), Australia; South Africa and Lesotho (065/2020); Eswatini (SHR302/2020); Namibia (SK001); and Botswana (HPDME 13/18/1). Relevant findings will be shared through presentations to participating governments, publications in peer-reviewed journals and presentations at relevant conferences.