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Journal articles on the topic 'Information Systems Stakeholders'

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1

Ballejos, Luciana C., and Jorge M. Montagna. "Modeling stakeholders for information systems design processes." Requirements Engineering 16, no. 4 (June 7, 2011): 281–96. http://dx.doi.org/10.1007/s00766-011-0123-2.

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Hester, Patrick T., Joseph M. Bradley, and Kevin MacG Adams. "Stakeholders in systems problems." International Journal of System of Systems Engineering 3, no. 3/4 (2012): 225. http://dx.doi.org/10.1504/ijsse.2012.052687.

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3

Sudevan, Smiju, M. Bhasi, and K. V. Pramod. "Distinct Stakeholder Roles Across the ERP Implementation Lifecycle." International Journal of Enterprise Information Systems 10, no. 4 (October 2014): 59–72. http://dx.doi.org/10.4018/ijeis.2014100104.

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Enterprise Resource Planning (ERP) implementation is a difficult and complex decision where it involves people issues more than technological issues. In this paper, identifying stakeholders is emphasized as a key definitive step during the process of ERP implementation and if done improperly, will lead to failure of the implementation project. The impact of stakeholder's interests on the project's decisions was already highlighted as a critical issue in success of the ERP implementation. Consequently the aim of this study has been set to explore the distinct stakeholder's role on ERP implementation life cycle. Accordingly, a qualitative research was designed and through conducting a number of semi structured interviews with project stakeholders a certain amount of data on project's stakeholder lists and roles were gathered. Furthermore, the related project documents, including meeting memos, project charters and some technical reports were studied. It is seen that there is fluidity between the stakeholder roles in each stage of implementation and accordingly, it is imperative that the stakeholder issues must be addressed throughout the lifecycle, not only in the initial stages.
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Lübbeke, Anne, Andrew J. Carr, and Pierre Hoffmeyer. "Registry stakeholders." EFORT Open Reviews 4, no. 6 (June 2019): 330–36. http://dx.doi.org/10.1302/2058-5241.4.180077.

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Clinical registries are health information systems, which have the mission to collect multidimensional real-world data over the long term, and to generate relevant information and actionable knowledge to address current serious healthcare problems. This article provides an overview of clinical registries and their relevant stakeholders, focussing on registry structure and functioning, each stakeholder’s specific interests, and on their involvement in the registry’s information input and output. Stakeholders of clinical registries include the patients, healthcare providers (professionals and facilities), financiers (government, insurance companies), public health and regulatory agencies, industry, the research community and the media. The article discusses (1) challenges in stakeholder interaction and how to strengthen the central role of the patient, (2) the importance of adding cost reporting to enable informed value choices, and (3) the need for proof of clinical and public health utility of registries. In its best form, a registry is a mission-driven, independent stakeholder–registry team collaboration that enables rapid, transparent and open-access knowledge generation and dissemination. Cite this article: EFORT Open Rev 2019;4 DOI: 10.1302/2058-5241.4.180077
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Mcaulay, Laurie, Neil Doherty, and Natasha Keval. "The Stakeholder Dimension in Information Systems Evaluation." Journal of Information Technology 17, no. 4 (December 2002): 241–55. http://dx.doi.org/10.1080/0268396022000017734.

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This study used an earlier critique of the cultural sciences for exploring the ideological basis for the evaluation of outsourcing. Questionnaire and interview responses are presented. These incorporate a range of evaluative criteria, which together represent an indicative list of the benefits and risks of outsourcing. The paper initially suggests that different stakeholders might be impacted on in different ways by benefits and risks. It is suggested that information technology outsourcing evaluation might thus be partial and not neutral in its impact on stakeholders. However, the differences and similarities between stakeholders suggest a subtle interplay of ideological concerns that does not totally deny the interests of all but the dominant stakeholders. Although the evaluation may be partial this does not deny the potential for those who might be presumed to be disadvantaged for making personal gains. However, in making personal gains, an ideology based on economic interests is furthered, thus occluding the opportunity for autonomous and responsible engagement with the process of evaluation.
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Biot-Paquerot, Guillaume, and Amir Hasnaoui. "Stakeholders Perspective and Ethics in Financial Information Systems." Journal of Electronic Commerce in Organizations 7, no. 1 (January 2009): 59–70. http://dx.doi.org/10.4018/jeco.2009010105.

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Duarte, Sérgio-Pedro, Jorge Pinho de Sousa, and Jorge Freire de Sousa. "A Conceptual Framework for an Integrated Information System to Enhance Urban Mobility." International Journal of Decision Support System Technology 13, no. 4 (October 2021): 33–49. http://dx.doi.org/10.4018/ijdsst.2021100103.

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The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.
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Haried, Peter. "Stakeholder Challenges in Information Systems Project Offshoring." International Journal of Information Technology Project Management 2, no. 3 (July 2011): 1–16. http://dx.doi.org/10.4018/jitpm.2011070101.

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This study of international information systems (IS) offshoring highlights the idea that project success or failure is often in the eye of the beholder and that proper attention needs to be provided to both client and vendor perspectives. This research contributes by identifying noteworthy IS offshoring challenges faced by client and vendor stakeholders. This research synthesizes key findings from eight dyadic case studies consisting of 56 interviews in total from both client and vendor firms detailing their offshore experiences. The case investigations lead to the discovery of nine unique challenges encountered by client and vendor stakeholders. The challenges include a wide assortment of economic, personal responsibilities/expectations, and organizational offshore project management issues. The reported challenges can suitably guide client and vendor project managers in managing international IS offshore projects as well guide academic researchers to better understand techniques for managing offshore IS projects.
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Soh, Christina, Cecil Eng Huang Chua, and Harminder Singh. "Managing Diverse Stakeholders in Enterprise Systems Projects: A Control Portfolio Approach." Journal of Information Technology 26, no. 1 (March 2011): 16–31. http://dx.doi.org/10.1057/jit.2010.13.

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While substantial research has examined the control of Information systems (IS) projects, most studies In this area have only examined how one controller manages a single group of controllees. However, many IS projects, especially enterprise systems projects (often initiated by an organization's corporate headquarters, and involving business unit users and consultants), have multiple stakeholders. The corporate headquarters (the project's principal controller) must simultaneously ensure that the various stakeholders are aligned with the project's goals despite their diverse motivations, and that the stakeholders collaborate with each other to achieve project success. Behavior control theory argues that the controller enacts a control portfolio of formal and Informal controls. However, the presence of multiple controllee groups increases the complexity of vertical controller- controllee relationships, the salience of controllee-controllee relationships, and the interaction between these vertical and horizontal relationships. We therefore examined the creation and evolution of the control portfolio In a multi-stakeholder project over a period of 14 months. We found that (1) the principal controller did enact separate controls for the user and consultant groups; (2) there was more than one controller - the principal controller co-existed with subordinate controllers; and (3) controls enacted by the subordinate controllers and other controllees that cut across stakeholder groups required the support of the principal controller.
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Hossain, Md Moazzem, and Manzurul Alam. "Corporate social reporting (CSR) and stakeholder accountability in Bangladesh." International Journal of Accounting & Information Management 24, no. 4 (October 3, 2016): 415–42. http://dx.doi.org/10.1108/ijaim-05-2016-0064.

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Purpose The purpose of this paper is to investigate organisational accountability to less economically powerful stakeholders in the absence of formal corporate social reporting (CSR) guidelines. In addition, this study emphasises the role of administrative and institutional reforms in empowering stakeholders in a developing country context, namely, Bangladesh. Design/methodology/approach Consistent with prior literature, this qualitative study collected data through semi-structured interviews with 23 representatives from NGOs, media, civil society, customers, regulators, trade union leaders and employees who are considered as less economically powerful stakeholders. This paper draws on the demand for administrative reforms along with an institutional support structure (Owen et al., 1997) to enhance CSR and corporate accountability. Findings The empirical evidence shows that there is a need for a stand-alone mandatory CSR to achieve stakeholder accountability. It also shows that there are demands from “stakeholders to right to know” about the company’s social and environmental performance along with stakeholder engagements. There is a perceived demand for administrative reform along with institutional supports that can contribute to the CSR development in Bangladesh. These administrative reforms would encourage transparent corporate social and environmental practices. Given the socio-economic and vulnerable environmental conditions of Bangladesh, stakeholders in this study suggested contextually relevant CSR guidelines towards greater accountability. Research limitations/implications This paper is one of the few engagement-based studies which explore the perceptions of less economically powerful stakeholders towards CSR developments in an emerging economy – Bangladesh. The findings of this study using the theoretical lens of accountability with administrative and institutional reforms lead us to conclude that companies in Bangladesh have low level of CSR towards stakeholder accountability and stakeholder engagements. Originality/value The paper contributes to the CSR literature by highlighting the needs of CSR from the stakeholder’s accountability perspective.
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Kirsch, Laurie J. "Deploying Common Systems Globally: The Dynamics of Control." Information Systems Research 15, no. 4 (December 2004): 374–95. http://dx.doi.org/10.1287/isre.1040.0036.

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In today's competitive environment, an increasing number of firms are building common information systems, which will be deployed globally, to support their strategic globalization initiatives. These systems are designed to meet the requirements of a diverse set of stakeholders with different business needs, priorities, and objectives. One managerial tool for addressing and reconciling such differences is control, which encompasses all attempts to motivate individuals to act in a manner that is consistent with organizational objectives. This paper examines two research questions. How do stakeholders exercise control during different phases of large IS projects? Why do control choices change across project phases? Results of two case studies suggest control is exercised differently for each phase. During the initial phase of a project, control is exercised as “collective sensemaking,” in which both IS and business stakeholders utilize mostly informal mechanisms of control. During development, “technical winnowing” of mechanisms occurs such that control is vested primarily in IS managers, who structure hierarchical relationships with subordinates and who rely extensively on formal control mechanisms. Both IS and business stakeholders employ formal and informal mechanisms during implementation to exercise control as “collaborative coordinating.” The results also suggest that changes in control choices from one project phase to another are triggered by factors in the project, stakeholder, and global contexts. As factors change across phases, so too do control choices. Further, problems that surface in one project phase trigger changes to controls in subsequent phases. These findings are integrated into a model of the dynamics of control. Implications of these results are drawn, and directions for future research are suggested.
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Essig, Michael, Andreas H. Glas, and Josef Gutsmiedl. "Procurement of a supply information system." Journal of Enterprise Information Management 28, no. 3 (April 13, 2015): 377–99. http://dx.doi.org/10.1108/jeim-01-2014-0008.

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Purpose – Given the high importance of information systems for procurement, surprisingly there have been little efforts to analyze the process and the relevant reasons for the procurement decision of such systems from a stakeholder perspective. The purpose of this paper is to explore these aspects in the context of low-value (C-)parts. Design/methodology/approach – Research is based on a case study in a pre-fabricator company in Germany and analyzes the process to procure a system for sourcing low-value parts. Findings – As a finding, the procurement process and decision attributes have been integrated into a framework which supports corporate decision-making considering the procurement reasons of all involved stakeholders (internal departments, external customers and suppliers). Research limitations/implications – Research is based on case study analysis. Findings are specific to case companies and the environment in which they operate. The framework should be tested further in different contexts. Practical implications – The developed decision frame supports the evaluation of different sourcing information systems, including clearly measurable criteria but also qualitative or company-strategic decision attributes. Originality/value – The combination of financial and other perspectives (operations, information technology (IT)-administration, system users, etc.), is used to evolve a robust ex-ante instrument for supporting buying decisions for procurement information systems. The case description also illustrates the findings and develops new insights about stakeholders and buying groups decision-making for information systems.
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Gasmelseid, Tagelsir Mohamed. "Managing Stakeholder Concerns in Large-Scale Multi-Agent Information Systems." International Journal of Agent Technologies and Systems 5, no. 4 (October 2013): 68–86. http://dx.doi.org/10.4018/ijats.2013100104.

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Software agents' technology provides a variety of decision support tools for the improvement of emergency response processes. It improves information availability, automates tasks and enhances information accessibility and sharing. However, due to the heterogeneity of emergency response data and the diversity of stakeholders (and accordingly their objectives), the identification and management of cross cutting concerns is looming very big. Over time, some software agent engineering methodologies are being used for the crystallization of cross cutting concerns and information requirements. This paper examines the limitations of such methodologies and proposes the use of system innovation concepts for the management of stakeholder concerns in the emergency response management system in Al Ahsaa area.
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Tsurkan, Vasyl. "REQUIREMENTS ANALYSIS METHOD OF INFORMATION SECURITY MANAGEMENT SYSTEMS." Cybersecurity: Education, Science, Technique 1, no. 9 (2020): 149–58. http://dx.doi.org/10.28925/2663-4023.2020.9.149158.

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The process of analyzing the requirements for information security management systems is considered. The obligation to comply with the requirements of the international standard ISO/IEC 27001 is shown. This provides confidence to stakeholders in the proper management of information security risks with an acceptable level. This is due to the internal and external circumstances of influencing the goal and achieving the expected results of organizations. In addition, the identification of stakeholders, their needs and expectations from the development of information security management systems are also considered. It is established that now the main focus is on taking into account the requirements for the process of developing these systems or to ensure information security in organizations. The transformation of the needs, expectations and related constraints of stakeholders into an appropriate systemic solution has been overlooked. These limitations have been overcome through the method of analyzing the requirements for information security management systems. Its use allows, based on the needs, expectations and related constraints of stakeholders, to identify relevant statements in established syntactic forms. There is need to check each of them for correctness of formulation and compliance with the characteristics of both the individual requirement and the set of requirements. For their systematization, establishment of relations the graphic notation SysML is applied. In view of this, the requirement is considered as a stereotype of a class with properties and constraints. Relationships are used to establish relationships between requirements. Their combination is represented by a diagram in the graphical notation SysML and, as a result, allows you to specify the requirements for information security management systems. In the prospects of further research, it is planned to develop its logical structure on the basis of the proposed method.
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Choudrie, Jyoti, Anastasia Papazafeiropoulou, and Heejin Lee. "A web of Stakeholders and Strategies: A Case of Broadband Diffusion in South Korea." Journal of Information Technology 18, no. 4 (December 2003): 281–90. http://dx.doi.org/10.1080/0268396032000150816.

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When a new technology is launched, its diffusion becomes an issue of importance. There are various stakeholders that influence diffusion. The question that remains to be determined is their identification and roles. This paper outlines how the strategies pursued by a government acting as the key stakeholder affected the diffusion of a new technology. The analysis is based on a theoretical framework derived from innovation diffusion and stakeholder theories. The empirical evidence comes from a study of broadband development in South Korea. A web of stakeholders and strategies is drawn in order to identify the major stakeholders involved and highlight their relations. The case of South Korea offers implications for other countries that are pursuing broadband diffusion strategies.
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Vaidya, Ranjan. "Trust formation in information systems implementation in developing countries." Journal of Information, Communication and Ethics in Society 14, no. 2 (May 9, 2016): 182–99. http://dx.doi.org/10.1108/jices-10-2015-0032.

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Purpose The purpose of this study is to understand the trust formation expectations of stakeholders in the implementation of information and communications technology for development (ICT4D) projects. Design/methodology/approach This paper uses a qualitative methodology inspired by a critical approach. It uses a thematic analysis approach, and draws the results using a constant comparison method. It is guided by the Pierre Bourdieu’s theory of practices. This is an empirical study that uses semi-structured interviews for the data collection. Findings Lack of an integrated view of emancipatory expectations has a negative impact on the trust levels of stakeholders. An integrated view of emancipation has physical, moral and social dimensions. Originality/value The study brings forth the concept of entry point activities (EPAs). To the author’s knowledge, this is the first application of this concept in ICT4D research. EPAs can be used to develop trust relationships between the stakeholders of ICT4D projects.
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Seo, Youngji, Marilyn J. Primovic, and Yan Jin. "Overcoming stakeholder social media fatigue: a trialogue approach." Journal of Business Strategy 40, no. 6 (November 18, 2019): 40–48. http://dx.doi.org/10.1108/jbs-04-2019-0071.

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Purpose The continuation of rapid changes in Web 2.0 has transformed the practice of business communication and stakeholders’ expectations. This paper aims to paramount one issue facing corporate communicators is stakeholders’ social media fatigue that leads to online disengagement and social media strategy ineffectiveness. Design/methodology/approach A systematic review of research literature and a deep dive in the professional reports regarding corporate communication and social media strategies are conducted. Findings To tackle the challenge of stakeholder social media fatigue, a conceptual model is provided to guide the development of alternative social media strategies that capitalize on the impact of vicarious interaction and reenergize stakeholders via trialogue based on the corporate-influencer-stakeholder (parasocial) relationships. Originality/value A model for overcoming stakeholder social media fatigue via optimizing corporate-influencer-stakeholder (parasocial) relationship is proposed and elaborated, with actionable social media strategies recommended for corporate communicators to use.
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Alexander, Ian F. "A Taxonomy of Stakeholders." International Journal of Technology and Human Interaction 1, no. 1 (January 2005): 23–59. http://dx.doi.org/10.4018/jthi.2005010102.

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Majola, Priscilla X. "Optimising management information systems for Local Economic Development practice in KwaZulu-Natal." Local Economy: The Journal of the Local Economy Policy Unit 35, no. 5 (July 2, 2020): 511–22. http://dx.doi.org/10.1177/0269094220936216.

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Local Economic Development is at the epicentre of South Africa’s growth, and government is emphasising its implementation in policies, strategies and developmental goals of the country. Therefore, different government institutions, private sector entities, civil society organisations and even communities have been tasked with the implementation of Local Economic Development in their local areas. However, in reviewing the implementation processes, there is evidence of a lack of information sharing amongst all respective stakeholders as well as information quality constraints relating to relevant, accurate and up-to-date information regarding Local Economic Development implementation. The research in this paper undertook an exploratory approach aimed at identifying and establishing how a management information system can be customised to be used by all relevant Local Economic Development stakeholders within the province of KwaZulu-Natal and a framework was produced. A qualitative design was utilised through conducting 16 in-depth interviews with Local Economic Development managers from three government departments and district municipalities and one metropolitan municipality in KwaZulu-Natal and two development agencies. The overall findings of the paper revealed that there is currently no integrated management information system in place for Local Economic Development stakeholders to create, store and share critical information required for effective and efficient economic development practice. Results imply that such information sharing could, in turn, enhance Local Economic Development implementation in various ways if designed according to the needs of the users. Recommendations include each stakeholder to address internal-oriented data-management techniques for information management strategy or culture.
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Rong, Wenge, Qinfen Wu, Yuanxin Ouyang, Kecheng Liu, and Zhang Xiong. "Stakeholder Identification and Analysis for Service Lifecycle Management." International Journal of Web Services Research 11, no. 1 (January 2014): 30–56. http://dx.doi.org/10.4018/ijwsr.2014010102.

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The convergence of information technology and diverse business requirements is making the organization information systems more complex. Quickly integrating existing systems and developing new applications to serve the requirement of flexible business environments have become a key factor for organizations to gain a competitive edge. To meet this challenge, the concept of Service Oriented Architecture (SOA) has been proposed and widely lauded as an innovative business oriented solution. To better utilize SOA's advantages, several research problems should be attached much importance among which service lifecycle management is a notable one, which is one of the critical mechanisms leading to higher service quality. A large number of service lifecycle models have been proposed in the literature while few of them clearly indicate the integration of the lifecycle processes with stakeholders. In this research, a conceptual stakeholder identification and analysis framework is proposed by which stakeholders are analyzed within different service lifecycle stages. It is believed that this method can offer the researchers in the community further insight into service lifecycle management from the stakeholder's perspective.
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Boonstra, Albert. "Identifying and Managing Stakeholders in Enterprise Information System Projects." International Journal of Enterprise Information Systems 5, no. 4 (October 2009): 1–16. http://dx.doi.org/10.4018/jeis.2009090201.

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This article focuses on how managers and sponsors of enterprise information system (EIS) projects can identify and manage stakeholders engaged in the project. This article argues that this activity should go beyond the traditional ideas about user participation and management involvement. Also suppliers, customers, government agencies, business partners and the general public can have a clear interest in the ways that the system will be designed and implemented. This article proposes to apply identification, analysis and intervention techniques from organization and management disciplines in the IS field to enhance the changes for the successfulness of enterprise information system implementations. Some of these techniques are combined in a coherent method that may help implementers of complex IS projects to identify and categorize stakeholders and to consider appropriate ways of involvement during the various stages of the project.
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Blyth, Andrew. "Using Stakeholders, Domain Knowledge, and Responsibilities to Specify Information Systems' Requirements." Journal of Organizational Computing and Electronic Commerce 9, no. 4 (December 1999): 287–96. http://dx.doi.org/10.1207/s153277440904_3.

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23

Ruohonen, Mikko. "Stakeholders of strategic information systems planning: theoretical concepts and empirical examples." Journal of Strategic Information Systems 1, no. 1 (December 1991): 15–28. http://dx.doi.org/10.1016/0963-8687(91)90004-3.

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Howard, Mickey, Richard Vidgen, and Philip Powell. "Overcoming Stakeholder Barriers in the Automotive Industry: Building to Order with Extra-Organizational Systems." Journal of Information Technology 18, no. 1 (March 2003): 27–43. http://dx.doi.org/10.1080/0268396031000077431.

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The automotive industry must significantly change its outdated and unprofitable ‘sell-from-stock’ business model to a streamlined ‘build-to-order’ model. Extra-organizational systems (EOS) enable multiple firms to share industry-level systems linked by electronic portals and hubs. Successful EOS implementation requires a coordinated effort among various stakeholders including customers, dealers, vehicle manufacturers, first- and second-tier suppliers and logistics firms. However, each of these stakeholders erects different but significant structural, managerial, user and technical barriers to EOS. This paper analyses these stakeholder barriers and prescribes how they must be managed in order to implement EOS successfully. Three recommendations raise concern over (1) the differentiation between EOS and inter-organizational systems, (2) industry dynamics, particularly the role of suppliers and customers and (3) supply topology, i.e. the importance of World Wide Web services and standards in creating electronic markets.
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Guibert, Laetitia, and Julia Roloff. "Stakeholder dialogue: strategic tool or wasted words?" Journal of Business Strategy 38, no. 5 (September 18, 2017): 3–11. http://dx.doi.org/10.1108/jbs-07-2016-0071.

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Purpose The purpose of this study is to identify which stakeholder dialogue approach has the best outcomes. Moreover, it is investigated how stakeholder dialogue practices are linked to the quality of stakeholder management and the maturity of corporate social responsibility (CSR) strategy. Design/methodology/approach Twelve CSR managers of 11 French enterprises are interviewed. Findings Four different types of stakeholder dialogue are identified and their characteristics, as well as the opportunities and risks connected to each approach, are discussed. Research limitations/implications Only a limited number of enterprises operating in France are studied. More research is needed to ensure the generalisability to other countries and to identify the prevalence of each dialogue type. Practical implications Proactive companies manage their stakeholders in a mutually beneficial way and receive more stakeholder support on strategic issues. They discuss issues material to stakeholders, include a wide range of stakeholders and organise frequent meetings. This approach, the Hanoï Dialogue, has the best outcomes and is, therefore, best practice. Social implications Stakeholder dialogue is key for the development of CSR strategies which truly benefit society. Originality/value Although stakeholder dialogues become empirically more relevant, most researchers conduct single-case studies of good practices and do not systematically compare a range of practices.
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Lay, Colin M., and Dominique J. Ferrand. "A Stakeholder's Communication Approach for Balancing Hospital Information Systems Investment Priorities." Healthcare Management Forum 8, no. 1 (April 1995): 5–17. http://dx.doi.org/10.1016/s0840-4704(10)60891-5.

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The Stakeholders Communication Approach is aimed at supporting the decision process in the choice of information systems (IS) applications at the start of a hospital IS planning cycle. It promotes discussion among senior management, key stakeholders, IS Department management, end users and the Accounting Department using specific tools and a negotiation process. The IS applications portfolio profile allows visualizing the hospital's strategic position and directions for development of IS. End users' responses to a questionnaire give a measure of “user functional value added” (UFVA) to inform management about the effectiveness and usefulness of the systems implemented. Stakeholders' evaluation of recently completed IS applications uses UFVA and cost, both separately and combined, along with assessment of strategic changes; to edify the priority-balancing process for deciding on investments in further IS applications.
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Kaiya, Haruhiko, Daisuke Shinbara, Jinichi Kawano, and Motoshi Saeki. "Improving the detection of requirements discordances among stakeholders." Requirements Engineering 10, no. 4 (November 2005): 289–303. http://dx.doi.org/10.1007/s00766-005-0017-2.

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Ngugi, Benjamin, Jafar Mana, and Lydia Segal. "Evaluating the Quality and Usefulness of Data Breach Information Systems." International Journal of Information Security and Privacy 5, no. 4 (October 2011): 31–46. http://dx.doi.org/10.4018/jisp.2011100103.

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As the nation confronts a growing tide of security breaches, the importance of having quality data breach information systems becomes paramount. Yet too little attention is paid to evaluating these systems. This article draws on data quality scholarship to develop a yardstick that assesses the quality of data breach notification systems in the U.S. at both the state and national levels from the perspective of key stakeholders, who include law enforcement agencies, consumers, shareholders, investors, researchers, and businesses that sell security products. Findings reveal major shortcomings that reduce the value of data breach information to these stakeholders. The study concludes with detailed recommendations for reform.
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Bitsura-Meszaros, Karly, Erin Seekamp, Mae Davenport, and Jordan W. Smith. "A PGIS-Based Climate Change Risk Assessment Process for Outdoor Recreation and Tourism Dependent Communities." Sustainability 11, no. 12 (June 14, 2019): 3300. http://dx.doi.org/10.3390/su11123300.

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Climate change is affecting human and geophysical systems in a variety of complex and interdependent ways. For nature-based tourism-dependent communities like those along the North Shore of Lake Superior in Minnesota, impacts to the region’s abundant natural resources can subsequently affect the livelihoods of individuals who depend upon those resources to provide essential ecosystem services and support the region’s economy. Many of the area’s natural and outdoor recreation resources are collaboratively managed, making cooperation essential to address climate change impacts. In this study, we engaged North Shore stakeholders in a climate change risk assessment process through an exploratory application of participatory geographic information systems (PGIS). Stakeholder involvement allows for the co-production of science to deliver locally-relevant data and information. Involving stakeholders through a PGIS-based climate change risk assessment process allows locally-relevant data and information to be represented and visualized spatially. We used PGIS focus groups, as well as pre- and post-surveys, to solicit stakeholders’ perceptions of risk thresholds (i.e., the time scale of impacts) and climate-related risk severity to sites with built infrastructure, natural amenities, and recreation and tourism destinations. The stakeholders’ knowledge, as well as their commitment to their communities and local environments, influenced general perceptions of region-wide climate-related vulnerabilities. The PGIS exercises generated important discussion among stakeholders and shed light on how to more efficiently collect spatially-explicit data and information from stakeholders that can be used to inform mitigation and adaptation efforts.
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Standing, Oliver, Susan Standing, and Eric Kordt. "Explaining attribution in information technology projects." Journal of Systems and Information Technology 18, no. 2 (May 9, 2016): 216–27. http://dx.doi.org/10.1108/jsit-01-2016-0002.

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Purpose The purpose of this paper is to explore the relationship between project failure and success and an individual’s attributional style and level of seniority. Information technology (IT)-related projects are often complex because of the need to work with a range of stakeholders and satisfy diverse expectations, and thus projects often fail. Design/methodology/approach A case study of a large government organisation was undertaken: interviews and focus groups were conducted and used as primary data for qualitative analysis. Findings Line and executive managers have the tendency to increasingly make more pessimistic attributions than support workers, believing that failure was likely to persist in the future because of the inability to influence management and stakeholders. Support workers have the tendency to be more optimistic than line and executive managers and this has implications for self-serving evaluation practices. Originality/value The application of the attribution theory provides insights into project success and failure and the discrepancies between line managers’ and employees’ job satisfaction.
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Amlung, Joseph, Hannah Huth, Theresa Cullen, and Thomas Sequist. "Modernizing health information technology: lessons from healthcare delivery systems." JAMIA Open 3, no. 3 (September 3, 2020): 369–77. http://dx.doi.org/10.1093/jamiaopen/ooaa027.

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Abstract Objective To identify recurrent themes, insights, and process recommendations from stakeholders in US organizations during the health information technology (HIT) modernization of an existing electronic health record (EHR) to a commercial-off-the-shelf product in both resource-plentiful settings and in a resource-constrained environment, the US Indian Health Service. Materials and Methods Thirteen qualitative interviews with stakeholders in various organizations were conducted about HIT modernization efforts. Using a Theory of Change framework, recurring themes were identified and analyzed. Results The interviewees emphasized the importance of organizational and process revision during modernization, converting historical data, and clinical and leadership involvement. HIT implementation required technological and infrastructure redesign, additional training, and workflow reconfiguration. Motivations for modernization included EHR usability dissatisfaction, revenue enhancements, and improved clinical operations. Decision-making strategies, primarily during HIT selection, included meetings with stakeholders. Successful modernization resulted in improvements in clinical operations, patient experience, and financial outlay. Discussion Existing implementation frameworks fail to provide experiential feedback, such as implementation challenges, like data conversion, regulatory, functionality, and interoperability requirements. Regardless of the healthcare environment, HIT modernization requires the engagement of leadership and end-users during HIT selection and through all stages of the implementation to prepare people, processes, and technology. Organizations must iteratively define the technological, infrastructure, organizational, and workflow changes required for a successful HIT modernization effort. Conclusions HIT modernization is an opportunity for organizational and technological change. Successful modernization requires a comprehensive, intentional, well-communicated, and multidisciplinary approach. Resource-constrained environments have the additional challenges of financial burdens, limited staffing, and unstable infrastructure.
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Althonayan, Mona, and Abraham Althonayan. "E-government system evaluation." Transforming Government: People, Process and Policy 11, no. 3 (August 21, 2017): 306–42. http://dx.doi.org/10.1108/tg-11-2015-0045.

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Purpose Enterprise resource planning (ERP) systems are complex and comprehensive software designed to integrate business processes and functions. Despite the difficulties and risk, the adoption of ERP systems is expanding rapidly. Universities make large investments in information systems and expect positive impacts. However, universities are facing serious challenges in implementing new technology. Therefore, this research aims to evaluate the impact of ERP systems on higher education (HE) from the perspective of stakeholders’ performance. Design/methodology/approach This research paper conducted a case study of an ERP system in a Saudi university to explore the impact of ERP system on the performance of the system’s stakeholders among the university’s employees. Findings The system quality factors (flexibility, compatibility, availability of right data, availability of currency, ease of use and timeliness) were found to affect performance positively, as were service quality factors (tangibility, reliability, responsiveness and assurance). This research further found that factors from pre-implementation, implementation and post-implementation phases had a direct effect on stakeholders’ performance. Research limitations/implications Future research would be useful during the maturity phase to include all stakeholders in several Saudi universities. In addition, more research can be beneficial to test the applicability of the impact of the ERP system on stakeholders’ performance in other public sector organisations and in the private sector. Practical implications The results suggest that organisations in general and HE institutions in particular should focus on the early stages and the implementation phase if they wish to achieve high standards of stakeholder performance. Originality/value This research makes a novel contribution by attempting to evaluate the impact of service quality on stakeholder performance in the ERP environment. The contribution uses service quality as a dimension consisting of four factors – reliability, assurance, tangibility and responsiveness. All four factors were found to be significant on ERP stakeholders’ performance.
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PAN, GARY S. C., and DONAL FLYNN. "Information Systems Project Abandonment: A Case of Political Influence by the Stakeholders." Technology Analysis & Strategic Management 15, no. 4 (December 2003): 457–66. http://dx.doi.org/10.1080/095373203000136042.

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Sharma, Richa, Hema Banati, and Punam Bedi. "Building Socially-Aware E-Learning Systems Through Knowledge Management." International Journal of Knowledge Management 8, no. 3 (July 2012): 1–26. http://dx.doi.org/10.4018/jkm.2012070101.

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Conformance to social context while designing an e-learning course is crucial in enhancing acceptability of the course. Building socially aware e-learning courses requires elicitation of social opinion from various stakeholders associated with the system. Stakeholders are disparate in their perception towards the intricacies of the system, leading to generation of numerous assorted ideas. Knowledge Management (KM) assimilates these ideas to bring congruency into the system. This paper proposes i) a model KMeLS (Knowledge Management in e-Learning Systems) built upon the SECI (Socialization, Externalization, Combination and Internalization) framework, and ii) an algorithm PARSeL (Prioritizing Alternatives using Recommendations of Stakeholders in e-Learning) to incorporate KM into designing an e-learning course. PARSeL prioritizes the content using stakeholder recommendations using Analytic Hierarchy Process (AHP) and fuzzy modeling. A case study is also presented with a goal of prioritizing a set of programming languages for an online computing course. The proposed methodology can be promising in recommending appropriate content for the e-learners and can be implemented to benefit e-learning organizations in a wider spectrum.
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Mittal, Neha, Maria Boilé, Alok Baveja, and Sotiris Theofanis. "Incorporating Maritime Stakeholder Perspectives for Implementing an ‘Inland-Depots-for-Empty-Containers’ System Using an Analytic Hierarchy Process." International Journal of Information Systems and Supply Chain Management 6, no. 1 (January 2013): 1–23. http://dx.doi.org/10.4018/jisscm.2013010101.

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Container movement involves several stakeholders where each group is focused on achieving its own objectives. By actively considering the perspective of different maritime stakeholders, this paper identifies a set of implementation strategies and prioritizes them to successfully implement an ‘Inland-Depots-for-Empty-Containers’ (IDEC) system in a region. It builds on the authors’ earlier work that developed and evaluated an IDEC system to minimize the overall system costs associated with regional repositioning of empty containers. Based on the benefits, costs and risks perceived by the involved maritime stakeholders on IDEC implementation, the authors identify strategies that may facilitate the building process and establish the system sustainably. They judge and prioritize the strategies in an Analytic Hierarchy Process (AHP) framework and present results based on their analysis. The authors believe that this research will benefit authorities considering an IDEC implementation strategy and also AHP practitioners.
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Chakhar, Salem, and Inès Saad. "Incorporating stakeholders’ knowledge in group decision-making." Journal of Decision Systems 23, no. 1 (January 2, 2014): 113–26. http://dx.doi.org/10.1080/12460125.2014.865828.

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Singh, Reshma, Paul Mathew, Jessica Granderson, Yash Shukla, and Amiya Ranjan Behera. "Packaged scalable energy information systems for hotels." Journal of Facilities Management 16, no. 2 (May 8, 2018): 119–41. http://dx.doi.org/10.1108/jfm-06-2017-0029.

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Purpose Building energy information systems (EIS) are performance monitoring software, data acquisition hardware and communication systems used to store, analyze and display building energy data. Some $60bn are spent annually on wasted energy in the US buildings, and actions taken based on EIS data can enable operational energy savings of approximately 10 per cent in the US commercial sector (approximately two quads of primary energy). However, EIS adoption is low because of various technical and market challenges. This paper aims to provide technical specifications for standardized EIS packages that can help overcome barriers and accelerate scale. Design/methodology/approach A five-step approach was followed: identifying business drivers as key determinants for hotel sector-specific packages; addressing heterogeneity to develop standardized, tiered packages; determining performance metrics for key stakeholders; recommending streamlined data architecture; and developing visualization enabling insights and actions. Findings Technical specifications for two tiers (entry and advanced) of EIS packages for hotels have been developed. EIS vendor, integrator and client organization’s facilities and IT staff have been considered as key stakeholders. Findings from six field demonstrations show benefits of cost-effectiveness, through reduced transactional, first and operational costs, scalability, by accommodating heterogeneity across the building sub-sector, simplicity, by integrating meters, gateways and software in the package and actionability in organizations, across various decision-making levels. Originality/value Building owners and operators can use these specifications to ease procurement and installation of EIS in their facilities. EIS software vendors can use them to develop new product offerings for underserved sectors.
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Dissanayeke, Uvasara, and W. A. D. P. Wanigasundera. "Mobile Based Information Communication Interactions among Major Agriculture Stakeholders: Sri Lankan Experience." Electronic Journal of Information Systems in Developing Countries 60, no. 1 (January 2014): 1–12. http://dx.doi.org/10.1002/j.1681-4835.2014.tb00422.x.

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Chomchaiya, Suvil, and Vatcharaporn Esichaikul. "Consolidated performance measurement framework for government e-procurement focusing on internal stakeholders." Information Technology & People 29, no. 2 (June 6, 2016): 354–80. http://dx.doi.org/10.1108/itp-12-2013-0210.

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Purpose – The purpose of this paper is to develop a consolidated framework for government e-procurement (e-GP) performance measurement based on the importance internal stakeholders attach to performance measures and metrics, providing in-depth understanding of their interest in e-GP performance. Design/methodology/approach – This study is divided into two main phases: internal stakeholder identification and consolidation of performance measures and metrics. The mixed-methods approach follows semi-structured expert interviews with questionnaires collected from 413 internal stakeholders. Findings – Five internal stakeholder groups were identified: management, auditors, financial officers, service users, and service support staff. Eight measures and 44 corresponding metrics were consolidated, and 21 significantly distinct performance metrics were identified from stakeholders’ perceptions. As expected, financial measures were most important to financial officers, while contract management was most important to service support staff. Practical implications – Although e-GP processes can vary by country, this study’s approach to developing an e-GP performance measurement framework is adaptable, offering beneficial guidelines for designing e-GP performance measurement systems. Originality/value – This paper goes beyond the existing literature by magnifying the internal stakeholder roles and perceptions of importance, as reflected in the consolidated e-GP performance measurement framework. The consolidation approach with theoretical references (new public management, transaction cost economics, and institutional theory) yielded comprehensive e-GP-specific performance measures and metrics, providing a rigorous approach to measuring e-GP performance.
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Dentoni, D., G. Tonsor, R. Calantone, and H. C. Peterson. "Consumers' perceptions of stakeholder credibility: who has it and who perceives it." Journal on Chain and Network Science 14, no. 1 (January 1, 2014): 3–20. http://dx.doi.org/10.3920/jcns2014.0228.

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Based on the case of US consumer choice of beef steak brands, this study investigates how individual perceptions of information source credibility influence food brand choices. In particular, it tackles the questions: which stakeholders inside or outside the food chain are perceived as credible information sources in promoting food quality? Which consumer segments perceive different stakeholders as credible? What is the relationship between consumers' perceptions of stakeholder credibility and their brand choices? Data are collected from a representative sample of 460 US citizens through an online survey in November 2009 and analyzed through a set of path models. Results provide evidence that: perceptions of stakeholder credibility overall influence their beef brand choices; consumer perceptions that a stakeholder is knowledgeable and has no vested interests are negatively associated; government and family & friends are the stakeholders that mostly influence consumer beef brand choice, although differences across consumer segments are substantial; age, gender, and education are factors that significantly influence consumer perceptions of stakeholder credibility. Marketing managers, policy-makers and their stakeholders in the food sector can use results and methods from this study to design both generic and brand promotion campaigns, especially to influence consumers' perceptions on intangible yet valuable attributes of food, such as locally grown, ‘fair trade’, or sustainable.
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Hernon, Peter, and Candy Schwartz. "Viewing libraries from the perspective of multiple stakeholders." Library & Information Science Research 33, no. 2 (April 2011): 101–2. http://dx.doi.org/10.1016/j.lisr.2011.01.002.

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Klecun, Ela, Ya Zhou, Atreyi Kankanhalli, Yap Hwee Wee, and Ralph Hibberd. "The dynamics of institutional pressures and stakeholder behavior in national electronic health record implementations: A tale of two countries." Journal of Information Technology 34, no. 4 (March 27, 2019): 292–332. http://dx.doi.org/10.1177/0268396218822478.

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Through electronic health record implementation, national healthcare systems are aiming for care integration and enhancement. However, the path to large-scale electronic health record implementation is seldom smooth, involving multiple stakeholders with diverse interests and influences. This study proposes a framework that draws on both stakeholder and institutional theories to understand the complex dynamics of stakeholder interactions and institutional pressures over time during electronic health record systems implementation. This framework is utilized to analyze the national electronic health record programs of Singapore and England, which provide contrasting perspectives on how two top-down system implementations took place with different outcomes. Our results suggest that in the Singapore case, the presence of boundary spanners, supporting implementation agency that included IT staff from healthcare organizations, and greater engagement with medical professionals were associated with more positive dynamics of stakeholder interactions (e.g. limited pushback from professionals or the press) during electronic health record implementation than in England. Differences in the healthcare structures and systems, electronic health record project organization, and the combined influences of institutional pressures shed light on the varying implementation paths and outcomes in the two cases. This study adds to the health information technology literature through a comparative examination of the organizational and social processes during complex national healthcare integration projects. It also contributes to the institutional and stakeholder literatures in several ways, in particular by depicting the processes and outcomes of the dynamics of isomorphic pressures played out under different institutional conditions. Finally, our proposed framework provides a useful conceptual tool for analyzing such complex IT implementations across multiple stakeholders.
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Chung, Wingyan, Hsinchun Chen, and Edna Reid. "Business stakeholder analyzer: An experiment of classifying stakeholders on the Web." Journal of the American Society for Information Science and Technology 60, no. 1 (January 2009): 59–74. http://dx.doi.org/10.1002/asi.20948.

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McDonnell, Sharon M., Helen N. Perry, Brooke McLaughlin, Bronwen McCurdy, and R. Gibson Parrish. "Information for Disasters, Information Disasters, and Disastrous Information." Prehospital and Disaster Medicine 22, no. 5 (October 2007): 406–13. http://dx.doi.org/10.1017/s1049023x00005124.

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AbstractInformation is needed to support humanitarian responses in every phase of a disaster. Participants of a multilateral working group convened to examine how best to meet these information needs. Although information systems based on routine reporting of diseases are desirable because they have the potential to identify trends, these systems usually do not deliver on their promise due to inadequate organization and management to support them.To identify organizational and management characteristics likely to be associated with successful information systems in disaster settings, evaluations of the Integrated Disease Surveillance and Response (IDSR) programs in 12 participating countries were reviewed. Characteristics that were mentioned repeatedly in the evaluations as associated with success were grouped into nine categories: (1) human resources management and supervision; (2) political support; (3) strengthened laboratory capacity; (4) communication and feedback (through many mechanisms); (5) infrastructure and resources; (6) system design and capacity; (7) coordination and partnerships with stakeholders; (8) community input; and (9) evaluation. Selected characteristics and issues within each category are discussed.Based on the review of the IDSR evaluations and selected articles in the published literature, recommendations are provided for improving the shortand long-term organization and management of information systems in humanitarian responses associated with disasters. It is suggested that information systems that follow these recommendations are more likely to yield quality information and be sustainable even in disaster settings.
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Luna-Reyes, Luis Felipe, Natalie Helbig, and Xiaoyi Yerden. "Performance Information Artifacts." International Journal of Public Administration in the Digital Age 8, no. 1 (January 2021): 1–16. http://dx.doi.org/10.4018/ijpada.20210101.oa6.

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The field of performance management is premised on the centrality of measurement and performance information use in everyday decision making and practice. Information is managed through the use of information systems, but research shows that implementing these technological systems is not enough. This research responds to recent calls for a better understanding of performance information use and the role of dialogue among stakeholders in promoting learning and system change. Through case analysis and qualitative modeling, it proposes the concept of performance information artifacts, and the need for effective boundary spanners to promote effective learning and knowledge sharing in performance dialogue.
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Lundell, Björn, and Brian Lings. "Method in Action and Method in Tool: A Stakeholder Perspective." Journal of Information Technology 19, no. 3 (September 2004): 215–23. http://dx.doi.org/10.1057/palgrave.jit.2000022.

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Tool support for information systems (IS) development can be considered from many perspectives, and it is not surprising that different stakeholders perceive such tools very differently. This can contribute on one side to poor selection processes and ineffective deployment of CASE, and on another to inappropriate tool development. In this paper, the relationship between CASE-tools and IS development methods is considered from three stakeholder perspectives: concept developer, IS developer and product developer. These perspectives, and the tensions between them, are characterised within a ‘stakeholder triangle’. Some of the major issues related to each tension are highlighted, and the triangle is then used to consider the importance, and implications for all stakeholders, of considering all tensions together. In particular, we suggest that the concept of ‘method in action’ be complemented by that of ‘method in tool’. We believe that these insights will contribute to the continuing debate on how to reduce adoption failures.
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Hartman, Francis, and Rafi A. Ashrafi. "Project Management in the Information Systems and Information Technologies Industries." Project Management Journal 33, no. 3 (September 2002): 5–15. http://dx.doi.org/10.1177/875697280203300303.

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For many enterprises, sustainable success is closely linked to information systems (IS) and information technologies (IT). Despite significant efforts to improve software project success, many still fail. Current literature indicates that most of the software project problems are related to management, organizational, human, and cultural issues—not technical problems. This paper presents results of a survey of 36 software owners/sponsors, contractors/suppliers, and consultants on 12 projects. The empirical results address answers to questions related to success, performance metrics, and project business drivers. A lack of alignment on these critical issues emerge consistently by phase as well as across the entire project. The results of this study also are compared with others that span seven additional industry sectors. As a result, the authors have developed an approach that links project critical success factors (CSFs) to corporate strategy, and project metrics to the CSFs. An important finding of this study is the critical need to identify and manage realistic expectations of the stakeholders to achieve perceived project success.
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Elias, Nur Fazidah. "The Impact of Information Systems from the Perspective of IS Stakeholders in Malaysia." International Journal on Advanced Science, Engineering and Information Technology 2, no. 6 (2012): 411. http://dx.doi.org/10.18517/ijaseit.2.6.235.

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Elpez, Ivana, and Dieter Fink. "Information Systems Success in the Public Sector: Stakeholders' Perspectives and Emerging Alignment Model." Issues in Informing Science and Information Technology 3 (2006): 219–31. http://dx.doi.org/10.28945/885.

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Hussain, Zahid, and Khalid Hafeez. "Changing Attitudes and Behavior of Stakeholders During an Information Systems-Led Organizational Change." Journal of Applied Behavioral Science 44, no. 4 (December 2008): 490–513. http://dx.doi.org/10.1177/0021886308326564.

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