Relevant bibliographies by topics / Information technology infrastructure library (ITIL)

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Information technology infrastructure library (ITIL)'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Information technology infrastructure library (ITIL)"

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Prayogo, Johan Suryo, Putri Ariatna Alia, Agung Teguh Setyadi, and Agung Budi Setyawan. "Literature Review: Manajemen Layanan Teknologi Informasi dengan Framework Information Technology Infrastructure Library (ITIL) di Indonesia." Jurnal Rekayasa Sistem Informasi dan Teknologi 1, no. 2 (2023): 154–58. http://dx.doi.org/10.59407/jrsit.v1i2.212.

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Penerapan Framework Information Technology Infrastructure Library (ITIL) dalam Manajemen Layanan Teknologi Informasi (ITSM) di Indonesia. Melalui tinjauan tren penelitian terkini, sehingga memperoleh manfaat. Penelitian ini memberikan wawasan penting untuk pemahaman lebih lanjut tentang efektivitas Information Technology Infrastructure Library (ITIL) dalam mendukung pengelolaan sistem layanan teknologi informasi di lingkungan bisnis Indonesia. Manfaat penerapan Information Technology Infrastructure Library (ITIL) tergambar melalui peningkatan dalam sistem pelayanan kepada pelanggan dam penanga
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Khaled El-Bahnasy, Riham Mohamed Younis Haggag, Ehab Gamal El-Dien abd EL-Halim,. "Improve Quality of Smart Universities through Information Technology Infrastructure Library Methodology." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 9 (2023): 852–60. http://dx.doi.org/10.17762/ijritcc.v11i9.8976.

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This paper focuses on educational institutions are increasingly seeking innovative ways to enhance the quality of their services. Smart universities, a product of this technological evolution, aim to provide students with cutting-edge educational experiences. One of the pivotal factors in achieving this goal is the effective management of Information Technology (IT) services. The Information Technology Infrastructure Library (ITIL) methodology is recognized worldwide as a robust framework for IT service management. Its principles and best practices have been successfully applied in various sec
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Mahardika, Dimas, Tawar, Saima Ahmed Rahin, Franklin Ore Areche, Ari Fajar Santoso, and Ahmad Suryan. "Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version." Engineering Science Letter 1, no. 02 (2022): 47–50. http://dx.doi.org/10.56741/esl.v1i02.142.

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ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.
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Batmetan, Johan Reimon, Joulanda A. M. Rawis, Henny N. Tambingon, and Joseph Kambey. "Aspects of Leadership in The Implementation of IT Infrastructure Library Domain Service Strategy at University." International Journal of Information Technology and Education 2, no. 2 (2023): 119–37. http://dx.doi.org/10.62711/ijite.v2i2.110.

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Implementation of ITIL (Information Technology Infrastructure Library) in institutions' education tall become more important for increasing the quality service of information technology. However, ITIL implementation requires a role important from leadership to ensure its success. Study This aims to analyze the role of leadership in the implementation of ITIL Service Strategy in high-education institutions. This study uses a method descriptive with do survey of IT staff at several universities. Data analyzed use the technique of qualitative and its results show that leadership owns an influence
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Pontoan, Michelle Cantika, Jay Idoan SIhotang, and Erienika Lompoliu. "Information Security Analysis of Online Education Management System using Information Technology Infrastructure Library Version 3." MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer 22, no. 2 (2023): 207–16. http://dx.doi.org/10.30812/matrik.v22i2.2474.

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The rapid development of information affects many aspects of human life. So that the field of information security becomes one aspect that must be considered. This study aims to measure the information security awareness and to improve daily operational activities of managing IT services effectively and efficiently. Salemba Adventist Academy has used the Wium Online Education Management System (WIOEM) online system, but in its implementation the security aspects of the system are not yet known. The Information Technology Infrastructure Library (ITIL) v3 framework which is globally recognized f
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Wulandari, Triana. "OPTIMALISASI PROSEDUR OPERASIONAL BERDASARKANSERVICE OPERATION SESUAI SIKLUS INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V.3." Aplikasi Administrasi: Media Analisa Masalah Administrasi 21, no. 2 (2019): 169. http://dx.doi.org/10.30649/aamama.v21i2.108.

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This study attempts to find out how best in optimizing operational handling technology in a company. Any company that uses technology as bagain of business can optimize it have to be investment in technology and the opportunities greater sustainability. Way as on the optimizing operational is to provide several a standard procedure that is we can the adoption of itil v3 so that a groove of work and evaluation can be executed with optimal.With the introduction of the optimization of workflow then it is hoped the process of change can be detected faster so that the sustainability of. petrifactio
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Randhy Hans, Achmad, Gerry Firmansyah, Budi Tjahyono, and Agung Mulyo Widodo. "Evaluation of IT Service Level Infrastructure In Organizations Using ITIL (Information Technology Infrastructure Library) Version 3 Standardization." Asian Journal of Social and Humanities 2, no. 12 (2024): 2995–3006. http://dx.doi.org/10.59888/ajosh.v2i12.393.

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The rapid development of business and advancements in information technology today are highly significant, especially in supporting the progress of ongoing businesses. Many businesses, particularly startups, make information technology the backbone supporting every main business process to achieve their business goals. Startups that operate 24/7 require sufficiently robust information technology, which must always be ready to provide the needed services to support the business. IT service assessment is an activity commonly carried out within an organization to eval_uate the level of informatio
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Alhari, Muhammad Ilham, Pima Hani Safitri, Arni Muarifah Amri, and Arip Ramadan. "Analisa Kematangan Manajemen Layanan Teknologi Informasi Dengan Standar Information Technology Infrastructure Library (ITIL V3): Studi Kasus Pengadilan Negeri Bondowoso." Jurnal Ilmiah Teknologi Informasi Asia 18, no. 2 (2024): 50–57. https://doi.org/10.32815/jitika.v18i2.974.

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Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan Teknologi Informasi (TI) di Pengadilan Negeri Bondowoso dengan menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) versi 3 (V3). Penggunaan TI dalam pengadilan negri telah menjadi krusial untuk mendukung operasional sehari-hari, efisiensi, dan kualitas layanan kepada masyarakat. Metode penelitian yang digunakan adalah studi kasus, dengan pengumpulan data melalui wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa Pengadilan Negeri Bondowoso memiliki tingkat ke
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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Partici
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Otkhozoria, Nona, Lili Petriashvili, Taliko Zhvania, and Nino Lortkipanidze. "The Critical Role of Information Technology Service Management Using ITIL Best Practices to Improve Business Management." Works of Georgian Technical University, no. 2(532) (June 10, 2024): 171–76. http://dx.doi.org/10.36073/1512-0996-2024-2-171-176.

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The ITIL is a well-known and internationally recognized Information Technology Infrastructure Library. A study was conducted to ascertain the role of Information Technology Service Management in business processes and to understand its impact on business results, success, and competitiveness on the example of ITIL. The importance of ITIL, the key processes and activities essential for its effective implementation from the perpective of Georgian organizations is discussed. As part of this project, research was done to determine the benefits and obstacles of implementing ITIL processes across di
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Dissertations / Theses on the topic "Information technology infrastructure library (ITIL)"

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González, Flores María de la Paz. "ITIL (Information Technology Infrastructure Library) Descripción, Funcionamiento y Aplicaciones." Tesis de Licenciatura, Universidad Autónoma del Estado de México, 2015. http://hdl.handle.net/20.500.11799/99997.

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Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

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<p>The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:</p><p>“What are ITIL’s effects on IT Outsourcing implementation?”</p><p>The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesi
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Ißler, Lutz. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL)." Doctoral thesis, Universitätsbibliothek Leipzig, 2008. http://nbn-resolving.de/urn:nbn:de:bsz:15-20081204-072248-9.

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Das Informationsmanagement im Gesundheitswesen entwickelt Informationssysteme von Krankenhäusern und medizinischen Organisationen weiter. Dazu benötigt es Informationen, die ihm von Informationsmanagement-Informationssystem (IMIS) bereitgestellt werden. Das IMIS muss ebenfalls zielgerichtet weiterentwickelt werden. Die Grundlage für die Bewertung und Konstruktion eines IMIS ist ein Modell der Aufgaben und verarbeiteten Informationen im Informationsmanagement. Der Autor entwickelt eine Formalisierung der Informationsverarbeitung und darauf aufbauend Kriterien für Modelle der Informationsverarbe
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Woodell, Eric A. ""Measuring Operational Effectiveness of Information Technology Infrastructure Library (ITIL) and the Impact of Critical Facilities Inclusion in the Process."." Thesis, Robert Morris University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3617032.

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<p> Information Technology (IT) professionals use the Information Technology Infrastructure Library (ITIL) process to better manage their business operations, measure performance, improve reliability and lower costs. This study examined the operational results of those data centers using ITIL against those that do not, and whether the results change when traditional facilities engineers are included in the process. Overall, those IT departments using ITIL processes had no statistically significant improvements when compared to those who do not. Inclusion of Critical Facilities (CF) personne
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Egeler, Markus. "Perceived benefits for customer service of ITIL IT control use." Click here to access this resource online, 2008. http://hdl.handle.net/10292/546.

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IT service management is becoming more and more important in the current business environment. Especially the IT Infrastructure Library (ITIL) is a widely adopted and accepted IT service management framework (Wagner 2006). Organizations that adopt one of the IT service management frameworks expect to achieve a large range of benefits through the use of the frameworks. The major benefits that are expected to be realised include reduced costs, IT services that are tailored to the business needs, a higher quality of IT services, and improved customer satisfaction (OGC 2007a). Despite the growing
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Mosweu, Osadi Elizabeth. "An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2662.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017.<br>In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a se
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Machado, Mauro José Patusco. "ITIL aplicado ao Ciclo de Vida de Aplicações Distribuídas: Estudo de Caso." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2015. http://hdl.handle.net/10400.26/10296.

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Projeto apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Sistemas de Informação Organizacionais<br>Por forma a acompanhar as rápidas alterações que são produzidas no mercado é condição necessária para obter sucesso e diferenciação estratégica o modo como está preparada a infraestrutura de Tecnologias de Informação (TI). Uma das possibilidades para as empresas terem uma infraestrutura de TI preparada para receber estes desafios é um conjunto de boas práticas que constam na literatura da Information Technology Infrastructure Library 2011 (ITIL). Esta
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Dvořák, Petr. "ITIL trenažér." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2013. http://www.nusl.cz/ntk/nusl-236394.

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This master's thesis presents analysis, design and implementation of an information system for supporting studying and practicing of selected methods described by Information Technology Infrastructure Library (ITIL) with focus on service design and service operation. In the form of a web application the thesis presents an uncommon approach to e-learning system development by extending the standard lecture part by game elements and interactive scenarios. Developed system allows creators to define services and tasks, such as incidents and problems caused by their operation, and evaluate reaction
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Corrêa, Sergio Luis Lima. "Análise de relevância de elementos de custo em manutenção e suporte de sistemas ERP nas IFES: uma abordagem baseada em TCO e ITIL." Universidade Federal Fluminense, 2015. https://repositorio.ufjf.br/jspui/handle/ufjf/6985.

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Širůček, Pavel. "Aplikační programové rozhraní pro ITIL Service Desk systémy." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2016. http://www.nusl.cz/ntk/nusl-255358.

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Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these process
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Books on the topic "Information technology infrastructure library (ITIL)"

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Nana, Hamilton. Ame liorer la qualite des services avec la gestion des proble mes ITIL. Eyrolles-E d. d'Organisation, 2009.

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Buchsein, Ralf. IT-Management mit ITIL V3: Strategien, Kennzahlen, Umsetzung ; [mit Online-Service]. 2nd ed. Vieweg + Teubner, 2008.

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Central Computer and Telecommunications Agency., ed. IT infrastructure library practices in small IT units. HMSO, 1995.

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Coles, John. IT infrastructure support tools volume. HMSO, 1992.

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Olbrich, Alfred. ITIL kompakt und verständlich: Effizientes IT Service Management -- Den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen. 4th ed. Vieweg+Teubner Verlag / GWV Fachverlage GmbH, Wiesbaden, 2008.

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Walsh, R. Taylor. The national information infrastructure and the recommendations of the 1991 White House Conference on Library and Information Services. U.S. National Commission on Libraries and Information Science], 1994.

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Commerce, Office of Government. Applications Management: Itil (It Infrastructure Library Series). Stationery Office, 2002.

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Springer, Julian. Information Technology Infrastructure Library (Itil) Framework. Theoretische Grundlagen und Anwendungsbeispiel Anhand Eines Unternehmens. GRIN Verlag GmbH, 2019.

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Foundations of IT Service Management Based on ITIL® V3 (English version). Van Haren Publishing, 2007.

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Service Operation Itil, Version 3 (Itil). 3rd ed. Stationery Office, 2007.

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Book chapters on the topic "Information technology infrastructure library (ITIL)"

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Barafort, Béatrix, Bernard Di Renzo, and Olivier Merlan. "Benefits Resulting from the Combined Use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL)." In Product Focused Software Process Improvement. Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/3-540-36209-6_27.

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McPhee, David. "Information Technology Infrastructure Library (ITIL®)." In Encyclopedia of Information Assurance. CRC Press, 2010. http://dx.doi.org/10.1081/e-eia-120046727.

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Ing Tiong, Chee, Aileen Cater-Steel, and Wui-Gee Tan. "Measuring Return on Investment from Implementing ITIL." In Information Technology Governance and Service Management. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-008-0.ch023.

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This study reviews literature related to financial metrics that organizations could use in measuring the return on investment from their adoption of the IT Infrastructure Library (ITIL) framework. ITIL outlines an extensive set of best practices for IT service management in organizations but as yet there is limited academic research on measuring the return on investment from ITIL adoption. This review considers appropriate metrics which service managers could use to build a business case for ITIL adoption, or ongoing ITIL projects.
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Geada, Nuno. "Information Systems Management." In Advances in Medical Technologies and Clinical Practice. IGI Global, 2024. http://dx.doi.org/10.4018/979-8-3693-2141-6.ch001.

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This document describes an implementation based on information technology infrastructure library (ITIL) methodology carried out in a private organization. This case study that will be presented below is unique in the fact that it deals with processes with profound transformation of the company where it was developed, namely in terms of changes that took place in different time spaces and in different organizational contexts and in the economic and social environment. All the work developed and presented consists of implementing the ITIL methodology in the information systems department, with a
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Jha, Parineeta, Kusum Sharma, Archana Chowdhury, Tejeshwar Deshmukh, Aradhana Sahu, and Sabyasachi Pramanik. "Information Systems Control." In Advances in Educational Marketing, Administration, and Leadership. IGI Global, 2024. http://dx.doi.org/10.4018/979-8-3693-2252-9.ch004.

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The application of the Information Technology Infrastructure Library (ITIL) methodology in a private organization is described in this document's abstract. The case study that follows is special because it focuses on processes that significantly changed the organization in which it was created, specifically in terms of adjustments made to various organizational contexts, time periods, and the social and economic environments. The work that has been done and presented is all about using the ITIL approach in the Information Systems Department, primarily concentrating on the infrastructure domain
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Elhefnawi, Mohamed. "ITIL Implementation in a Major Arabian Gulf Company." In Cases on Enterprise Information Systems and Implementation Stages. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2220-3.ch013.

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The experience of many organizations that have automated their business capabilities using enterprise information systems indicates that the realization of the sought business gains and promised returns on investment are conditional to having in place an effective strategy to support and maintain such systems technically and functionally during the post-implementation phase. It is argued that the proper implementation of Information Technology Infrastructure Library (ITIL) represents an ideal forum for providing effective support tools that include service/help desk and incident reporting func
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Ravasan, Ahad Zare, Mohammad Mehrabioun Mohammadi, and Homa Hamidi. "An Investigation Into the Critical Success Factors of Implementing Information Technology Service Management Frameworks." In Corporate and Global Standardization Initiatives in Contemporary Society. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-5320-5.ch009.

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During the last decade, many organizations have adopted information technology service management (ITSM) frameworks such as information technology infrastructure library (ITIL). However, such efforts are challenging and costly and not all have been successful. Keeping this in mind, this chapter seeks to identify critical success factors (CSFs) that impact successful implementation of ITSM frameworks with a focus on ITIL. Hence, based on a mixed method, at first, with the semi-structured interviews and literature review, 22 success factors were identified. The data of 122 valid questionnaires w
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Wan, Stewart H. C. "Business Continuity Planning in Business-Aligned IT Service Management." In Handbook of Research on Information Communication Technology Policy. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-61520-847-0.ch004.

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This chapter aims at presenting the common planning issues in service-oriented Information Technology (IT) management. They include the following aspects - the key issues for implementing ITIL (IT Infrastructure Library) based IT service management in practical case, how to improve the understandings of business services in IT operations as well as the role of business continuity planning (BCP) processes in IT service management. In commercial operations, it is common for IT functions to have different focus with business functions. Business-aligned IT management forms one of the missions for
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Sabillon, Regner. "Audits in Cybersecurity." In Research Anthology on Business Aspects of Cybersecurity. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-3698-1.ch001.

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The objective of this chapter is to provision a comprehensive literature review of the most relevant approaches for conducting cybersecurity audits. The study includes auditing perspectives for specific scopes and the best practices that many leading organizations are providing for security and auditing professionals to follow. The chapter reviews relevant features for auditing approaches in the following order: ISO/IEC 27001:2013, ISO/IEC 27002:2013, Control Objectives for Information and Related Technology (COBIT) 2019, Information Technology Infrastructure Library (ITIL) 4, AICPA, ISACA, NI
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"Audits in Cybersecurity." In Cyber Security Auditing, Assurance, and Awareness Through CSAM and CATRAM. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-4162-3.ch007.

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The objective of this chapter is to provision a comprehensive literature review of the most relevant approaches for conducting cybersecurity audits. The study includes auditing perspectives for specific scopes and the best practices that many leading organizations are providing for security and auditing professionals to follow. The chapter reviews relevant features for auditing approaches in the following order: ISO/IEC 27001:2013, ISO/IEC 27002:2013, Control Objectives for Information and Related Technology (COBIT) 2019, Information Technology Infrastructure Library (ITIL) 4, AICPA, ISACA, NI
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Conference papers on the topic "Information technology infrastructure library (ITIL)"

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Raflesia, Sarifah Putri, Kridanto Surendro, and Rossi Passarella. "The user engagement impact along information technology of infrastructure library (ITIL) adoption." In 2017 International Conference on Electrical Engineering and Computer Science (ICECOS). IEEE, 2017. http://dx.doi.org/10.1109/icecos.2017.8167130.

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Gunawan, Hendro. "Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework." In 2019 International Conference on Information Management and Technology (ICIMTech). IEEE, 2019. http://dx.doi.org/10.1109/icimtech.2019.8843711.

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Marchão, Joaquina, Leonilde Reis, and Paula Ventura. "OPERATION MANAGEMENT USING ITIL AND COBIT FRAMEWORK." In Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2020. http://dx.doi.org/10.31410/itema.2020.201.

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Information and Communication Technologies management is now increasingly challenging in a highly digital and connected world, with different services emerging for different clients with heterogeneous infrastructures, software, assets, different service requirements, security risks increasing, organizational structures not flexible to adjust. These are some of the variables to manage in Information and Communication Technologies departments. This paper aims to present a literature review to support the design of an approach for service operation management in a medium-sized organization, to im
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Limanto, Andrean, Azqa Fikri Khwarizma, Imelda, et al. "A study of Information Technology Infrastructure Library (ITIL) framework implementation at the various business field in Indonesia." In 2017 5th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2017. http://dx.doi.org/10.1109/citsm.2017.8089244.

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Gonzalez-Bañales, Dora Luz, and Teresa Lucio Nieto. "Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America." In INNODOCT 2019. Universitat Politècnica de València, 2019. http://dx.doi.org/10.4995/inn2019.2019.10048.

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This paper presents the case of evolution and lessons learned in information technology service management (ITSM) of a World Food Company in Latin America, with an emphasis on their process-driven strategy for integral transformation through the Information Technology Infrastructure Library (ITIL), as well as the creation of their Service Management Office (SMO). Their experience in implementing ITIL and an SMO presenting their roadmap and main challenges. As an extra added value, service quality has been enhanced through the use of business indicators and commitments from three perspectives:
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Ibrahim, Haneen, and Ibrahim Hamarash. "Developing IT Service Management in Higher Education Institutions: A Case Study of ITIL Implementation in Universities in the Kurdistan Region of Iraq." In The 3rd International Conference On Engineering And Innovative Technology. Salahaddin University-Erbil, 2025. https://doi.org/10.31972/iceti2024.008.

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IT Service Management (ITSM) is defined as a collection of processes, documentation, and practices required to manage Information Technology (IT) services effectively. Different frameworks based on industry best practices are available in the literature for designing and building an ITSM system, with the Information Technology Infrastructure Library (ITIL) being the most popular and widely accepted as the de facto standard. ITIL offers a systematic collection of best practices, but it does not provide a specific procedure for implementing an ITSM framework in enterprises and organizations. The
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Antoni, Darius, Reni Septiyanti, Muhamad Akbar, and Muhammad Izman Herdiansyah. "Analysis of Digital Population Services for the Poor in Palembang City Using the Information Technology Infrastructure Library (ITIL) Framework." In 2021 4th International Conference on Information and Communications Technology (ICOIACT). IEEE, 2021. http://dx.doi.org/10.1109/icoiact53268.2021.9563996.

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Peliarachchi, Amalka, and Janaka Wijayanayake. "Evaluating Business As Usual activities between Agile and Information Technology Infrastructure Library (A-ITIL): Industry practitioners’ point of view." In 2023 International Research Conference on Smart Computing and Systems Engineering (SCSE). IEEE, 2023. http://dx.doi.org/10.1109/scse59836.2023.10215034.

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P. Utami, Rachmadini, Eko Darwiyanto, and Ibnu Asror. "Audit Infrastruktur Teknologi Informasi dengan Standar Information Technology Infrastructure Library (ITIL) V.3 Domain Service Strategy dan Service Design (Studi Kasus : I-gracias)." In Indonesia Symposium on Computing. SOCPRES, 2016. http://dx.doi.org/10.21108/indosc.2016.110.

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Neu, Charles, Evandro Trebien, Daniel Bertoglio, Roben Lunardi, and Avelino Zorzo. "Extração e gerenciamento de incidentes em SIEM." In XVII Escola Regional de Redes de Computadores. Sociedade Brasileira de Computação - SBC, 2019. http://dx.doi.org/10.5753/errc.2019.9236.

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Atualmente, o número e a diversidade de dispositivos conectados à internet continua aumentando. Consequentemente, o gerenciamento de segurança se tornou um grande desafio. Desta forma, o Gerenciamento de Eventos e Segurança da Informação (SIEM) pode ajudar a coletar e analisar eventos gerados por diferentes ferramentas de gerenciamento. No entanto, muitas vezes, estas ferramentas, dependem de uma força-tarefa humana especializada para analisar cada evento e fornecer uma decisão de acordo com o incidente. Além disso, o gerenciamento de alertas gerado geralmente não é eficiente nas soluções atua
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Reports on the topic "Information technology infrastructure library (ITIL)"

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Kirilov, Leonid, and Yasen Mitev. An Approach for Implementing the Information Technology Infrastructure Library. "Prof. Marin Drinov" Publishing House of Bulgarian Academy of Sciences, 2021. http://dx.doi.org/10.7546/crabs.2021.05.11.

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Shi, Yue, Liqun Wu, Zehuan Liao, and Ningning Zhang. The Comparision of Impact of Chinese Medicine and Diane-35 on Sex Hormone Level in Adolescent with Polycystic Ovary Syndrome. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.11.0031.

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Review question / Objective: The Comparision of Impact of Chinese Medicine and Diane-35 on Sex Hormone Level in Adolescent with Polycystic Ovary Syndrome. Condition being studied: Adolescent patients who met the diagnostic criteria of PCOS. Information sources: English databases (PubMed, Embase, Web of Science, and the Cochrane Library) and Chinese databases (China National Knowledge Infrastructure(CNKI), Wanfang, the China Science and Technology Journal Database (VIP), and the Chinese Biomedical Literature Database (CBM)).
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Chen, Changmao, Yunfeng Chen, and Lian Chen. The Effects of TCM Combined with Chemotherapy in Patients with Non-small Cell Lung Cancer: An Overview of Systematic Review and Meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.7.0114.

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Review question / Objective: The aim of this overview is to comprehensive summary and critically evaluate the current evidence from systematic reviews (SR)/Meta-analysis pertaining to risk of bias and quality of evidence and methodological quality of systematic reviews of TCM combined with chemotherapy in patients with non-small cell lung cancer (NSCLC). Information sources: Five international electronic databases(Web of Science, The Cochrane Library, PubMed, MEDLINE, and EMBASE) and 4 Chinese electronic databases (China National Knowledge Infrastructure (CNKI), the Chinese Science and Technol
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Wei, Yuehui, Hui Mao, Ziyun Jiang, Luyao Liu, Yuqiao Quan, and Xun Li. Efficacy and safety of Zuogui Wan combined with conventional Western medicine for postmenopausal osteoporosis: A protocol for a systematic review. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.4.0099.

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Review question / Objective: The proposed systematic review of randomized controlled trials (RCTs) will address the effectiveness and safety of Zuogui Wan combined with conventional Western medicine (CWM) for osteoporosis in postmenopausal women, and provide reference for clinical practice. Information sources: We will use computers to search PubMed, Cochrane Library, Embase, Web of Science, Chinese National Knowledge Infrastructure database (CNKI), WanFang database, Chinese Biomedical Database (CMB), Chinese Science and Technology Periodical database (VIP), China Master’s Theses Full-text Dat
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Qu, Pengda, Jing Huang, Shiqi Wang, et al. Efficacy and safety of Chinese medicinal formula containing Cortex Phellodendri for gout: A protocol for a systematic review and meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.5.0109.

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Review question / Objective: The purpose of this study was to compare the efficacy and safety of Chinese medicinal formula containing Cortex Phellodendri and traditional western medicine in the treatment of gout. Information sources: The following databases will be searched on the same day: Web of Science, PubMed, Cochrane Library, Embase, China National Knowledge Infrastructure (CNKI), Wanfang Data Knowledge Service Platform (Wanfang), Weipu Chinese Science and Technology Journal Full-text Database (VIP) and Chinese Biomedical Literature Database (CBM). The retrieval time is from the inceptio
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Wang, Shuang, Aidong Liu, Zhilei Wang, and Yue Zhang. Efficacy and safety of acupuncture combined with Chinese herbal medicine in the treatment of angina pectoris of coronary heart disease: a systematic review and meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2021. http://dx.doi.org/10.37766/inplasy2021.11.0100.

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Review question / Objective: This study is the protocol for a systematic review to evaluate the Efficacy and safety of acupuncture combined with Chinese herbal medicine in the treatment of angina pectoris of coronary heart disease: a systematic review and meta-analysis. we conducted a systematic review and meta-analysis of published randomized clinical trials (RCTs) of such combined therapy in the treatment of angina pectoris of coronary heart disease, It provides a reliable scientific basis for clinicians to use this approach to treat angina pectoris of coronary heart disease. Information sou
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Zhuo, Guifeng, Hengwang Yu, Ran Liao, et al. Auricular point pressing therapy for obstructive sleep apnea hypoventilation syndrome: A protocol for systematic review and meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.5.0015.

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Review question / Objective: Patients with obstructive sleep apnea hypoventilation syndrome (OSAHS) suffer from repeated hypoxemia, hypercapnia, and sleep structure disorders at night, leading to daytime lethargy and complications of heart, brain, lung, and blood vessel damage, which seriously affect their quality of life and life span. Clinical studies have shown that auricular point pressing therapy has an excellent therapeutic effect on OSAHS, and has the potential to be a complementary and alternative therapy for patients with OSAHS. Currently, systematic reviews and meta-analyses evaluati
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Qu, Pengda, Jing Huang, Shiqi Wang, et al. Efficacy and safety of modified Ermiao decoction in the treatment of gouty arthritis: A protocol for systematic review and meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.7.0063.

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Review question / Objective: The purpose of this study is to comprehensively evaluate the efficacy and safety of modified Ermiao decoction in the treatment of gouty arthritis. Information sources: We will conduct searches of Web of Science, PubMed, Cochrane Library, Embase, China National Knowledge Infrastructure (CNKI), Wanfang Data Knowledge Service Platform (Wanfang), Weipu Chinese Science and Technology Journal Full-text Database (VIP), and Chinese Biomedical Literature Database (CBM) from their inception to July 2022. In addition, trial registration platforms will also be searched for ong
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