Log in

Relevant bibliographies by topics / Information technology infrastructure library (ITIL) / Dissertations / Theses

To see the other types of publications on this topic, follow the link: Information technology infrastructure library (ITIL).

Dissertations / Theses on the topic 'Information technology infrastructure library (ITIL)'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 32 dissertations / theses for your research on the topic 'Information technology infrastructure library (ITIL).'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.

1

González, Flores María de la Paz. "ITIL (Information Technology Infrastructure Library) Descripción, Funcionamiento y Aplicaciones." Tesis de Licenciatura, Universidad Autónoma del Estado de México, 2015. http://hdl.handle.net/20.500.11799/99997.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

Full text

Abstract:

<p>The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:</p><p>“What are ITIL’s effects on IT Outsourcing implementation?”</p><p>The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesi

APA, Harvard, Vancouver, ISO, and other styles

3

Ißler, Lutz. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL)." Doctoral thesis, Universitätsbibliothek Leipzig, 2008. http://nbn-resolving.de/urn:nbn:de:bsz:15-20081204-072248-9.

Full text

Abstract:

Das Informationsmanagement im Gesundheitswesen entwickelt Informationssysteme von Krankenhäusern und medizinischen Organisationen weiter. Dazu benötigt es Informationen, die ihm von Informationsmanagement-Informationssystem (IMIS) bereitgestellt werden. Das IMIS muss ebenfalls zielgerichtet weiterentwickelt werden. Die Grundlage für die Bewertung und Konstruktion eines IMIS ist ein Modell der Aufgaben und verarbeiteten Informationen im Informationsmanagement. Der Autor entwickelt eine Formalisierung der Informationsverarbeitung und darauf aufbauend Kriterien für Modelle der Informationsverarbe

APA, Harvard, Vancouver, ISO, and other styles

4

Woodell, Eric A. ""Measuring Operational Effectiveness of Information Technology Infrastructure Library (ITIL) and the Impact of Critical Facilities Inclusion in the Process."." Thesis, Robert Morris University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3617032.

Full text

Abstract:

<p> Information Technology (IT) professionals use the Information Technology Infrastructure Library (ITIL) process to better manage their business operations, measure performance, improve reliability and lower costs. This study examined the operational results of those data centers using ITIL against those that do not, and whether the results change when traditional facilities engineers are included in the process. Overall, those IT departments using ITIL processes had no statistically significant improvements when compared to those who do not. Inclusion of Critical Facilities (CF) personne

APA, Harvard, Vancouver, ISO, and other styles

5

Egeler, Markus. "Perceived benefits for customer service of ITIL IT control use." Click here to access this resource online, 2008. http://hdl.handle.net/10292/546.

Full text

Abstract:

IT service management is becoming more and more important in the current business environment. Especially the IT Infrastructure Library (ITIL) is a widely adopted and accepted IT service management framework (Wagner 2006). Organizations that adopt one of the IT service management frameworks expect to achieve a large range of benefits through the use of the frameworks. The major benefits that are expected to be realised include reduced costs, IT services that are tailored to the business needs, a higher quality of IT services, and improved customer satisfaction (OGC 2007a). Despite the growing

APA, Harvard, Vancouver, ISO, and other styles

6

Mosweu, Osadi Elizabeth. "An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2662.

Full text

Abstract:

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017.<br>In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a se

APA, Harvard, Vancouver, ISO, and other styles

7

Machado, Mauro José Patusco. "ITIL aplicado ao Ciclo de Vida de Aplicações Distribuídas: Estudo de Caso." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2015. http://hdl.handle.net/10400.26/10296.

Full text

Abstract:

Projeto apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Sistemas de Informação Organizacionais<br>Por forma a acompanhar as rápidas alterações que são produzidas no mercado é condição necessária para obter sucesso e diferenciação estratégica o modo como está preparada a infraestrutura de Tecnologias de Informação (TI). Uma das possibilidades para as empresas terem uma infraestrutura de TI preparada para receber estes desafios é um conjunto de boas práticas que constam na literatura da Information Technology Infrastructure Library 2011 (ITIL). Esta

APA, Harvard, Vancouver, ISO, and other styles

8

Dvořák, Petr. "ITIL trenažér." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2013. http://www.nusl.cz/ntk/nusl-236394.

Full text

Abstract:

This master's thesis presents analysis, design and implementation of an information system for supporting studying and practicing of selected methods described by Information Technology Infrastructure Library (ITIL) with focus on service design and service operation. In the form of a web application the thesis presents an uncommon approach to e-learning system development by extending the standard lecture part by game elements and interactive scenarios. Developed system allows creators to define services and tasks, such as incidents and problems caused by their operation, and evaluate reaction

APA, Harvard, Vancouver, ISO, and other styles

9

Corrêa, Sergio Luis Lima. "Análise de relevância de elementos de custo em manutenção e suporte de sistemas ERP nas IFES: uma abordagem baseada em TCO e ITIL." Universidade Federal Fluminense, 2015. https://repositorio.ufjf.br/jspui/handle/ufjf/6985.

Full text

Abstract:

Submitted by Renata Lopes (renatasil82@gmail.com) on 2018-08-02T17:34:02Z No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5)<br>Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2018-08-02T17:36:11Z (GMT) No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5)<br>Made available in DSpace on 2018-08-02T17:36:11Z (GMT). No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5) Previous issue d

APA, Harvard, Vancouver, ISO, and other styles

10

Širůček, Pavel. "Aplikační programové rozhraní pro ITIL Service Desk systémy." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2016. http://www.nusl.cz/ntk/nusl-255358.

Full text

Abstract:

Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these process

APA, Harvard, Vancouver, ISO, and other styles

11

Bergonzoni, Lisa. "Gestione di infrastrutture IT secondo lo standard ITIL: Case Study implementazione processo Transform." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2019.

Find full text

Abstract:

Il presente elaborato riguarda il case study di Azienda Ics per cui è stato necessario un processo di cambiamento organizzativo al fine di introdurre un sistema strutturato di gestione dei Servizi IT. Come standard per la gestione dei Servizi IT, ovvero come standard di IT Service Management, è stato utilizzato l'Information Technology Infrastructure Library. Questo è un insieme di best practice che offre un approccio sistematico all'erogazione dei Servizi IT. Si è studiato come implementare questo cambiamento a livello di Organizzazione, Processi, Strumenti e Cultura. E' stato poi effettuato

APA, Harvard, Vancouver, ISO, and other styles

12

Grewal, Sandeep Kaur, and n/a. "Issues in IT Governance & IT service management - a study of their adoption in Australian universities." University of Canberra. Information Sciences & Engineering, 2006. http://erl.canberra.edu.au./public/adt-AUC20060804.092632.

Full text

Abstract:

IT service management (ITSM) has emerged as one of the approaches to implementing IT Governance in Australian Universities. A number of ITSM frameworks have been proposed however, IT Infrastructure Library (ITIL) and Control OBjectives for Information and related Technology (COBIT) have been most widely accepted and implemented internationally and within Australia. The research reported in this thesis was undertaken to shed light on the issues related to ITIL adoption and implementation within Australian universities. To date academic research in ITIL adoption and implementation has not been e

APA, Harvard, Vancouver, ISO, and other styles

13

Ribeiro, Washington Fábio de Souza. "Um modelo de maturidade organizacional em um conjunto de processos para a biblioteca ITIL v3." Universidade Católica de Brasília, 2018. https://bdtd.ucb.br:8443/jspui/handle/tede/2487.

Full text

Abstract:

Submitted by Biblioteca Digital de Teses e Dissertações (sdi@ucb.br) on 2018-11-08T19:17:12Z No. of bitstreams: 1 WashingtonFábiodeSouzaRibeiroDissertacao2018.pdf: 19934045 bytes, checksum: 1021542a94b950733ab9dfbbda43901b (MD5)<br>Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-11-09T16:07:12Z (GMT) No. of bitstreams: 1 WashingtonFábiodeSouzaRibeiroDissertacao2018.pdf: 19934045 bytes, checksum: 1021542a94b950733ab9dfbbda43901b (MD5)<br>Made available in DSpace on 2018-11-09T16:07:12Z (GMT). No. of bitstreams: 1 WashingtonFábiodeSouzaRibeiroDissertacao2018.pdf: 19

APA, Harvard, Vancouver, ISO, and other styles

14

Stamfjord, Niclas, and Mats Thunell. "RAMVERK FÖR EFFEKTIV KUNDSUPPORT : Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB." Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-52260.

Full text

Abstract:

The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient customer support has become more important and studies show that customers who leave a company do so because of poor service. Customers' growing demands for higher quality and easier access to services means that companies must recognize the need to satisfy each customer. It is important that each customer receives the att

APA, Harvard, Vancouver, ISO, and other styles

15

Lowder, Lawrence Wade. "Implementing the information technology information library (ITIL) framework." [Denver, Colo.] : Regis University, 2009. http://adr.coalliance.org/codr/fez/view/codr:24.

Full text

APA, Harvard, Vancouver, ISO, and other styles

16

Medupe, Tsietsi Jacob. "Configuration management data base in an information and communication technology environment / T.J. Medupe." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4769.

Full text

Abstract:

There are more requirements for business to be able to run its operations successfully in terms of legal compliance and revenue streams optimisations. Businesses are placing high demands on Information and Communication Technology (ICT) to adapt to changing conditions. However, ICT organisations tasked with providing increased service levels at lower costs do not have the resources to reinvent itself with every technological or regulatory change. Without frameworks in place to leverage automation and best practices, these ICT, organisations are consumed with the day-to-day operations of ICT wi

APA, Harvard, Vancouver, ISO, and other styles

17

Cabrita, Maria Manuela Alves Lopes Baptista. "ITIL v.3 - Information Technology Infrastructure Library: Gestão da Configuração Aplicação em Empresas de Formação Profissional." Master's thesis, 2017. http://hdl.handle.net/10884/1159.

Full text

Abstract:

O presente trabalho aborda o estudo da implementação do modelo ITIL, nomeadamente na implementação do processo de gestão de configuração, numa empresa de formação profissional: EMPRESA XPTO, a qual presta outros serviços para além da área de formação (recrutamento e seleção, trabalho temporário, consultoria avaliação de desempenho, etc.), e quer incorporar ainda mais qualidade nos seus serviços. Assim, descreve-se a sua situação atual e sugerindo a introdução do processo de gestão de configuração do ITIL para equiparar as suas práticas de gestão de serviços de TI às melhores práticas do mercad

APA, Harvard, Vancouver, ISO, and other styles

18

Ißler, Lutz [Verfasser]. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL) / eingereicht von Lutz Ißler." 2008. http://d-nb.info/991737245/34.

Full text

APA, Harvard, Vancouver, ISO, and other styles

19

Crowster, Nicolette Antoninia. "Establishing a community of practice in the information technology departments of South African higher education institutions: developing information technology capacity in higher education’s ITIL programme 2007 - 2009." 2009. http://hdl.handle.net/11394/3181.

Full text

Abstract:

Magister Bibliothecologiae - MBibl<br>Communities of practice have been described as supportive environments where knowledge creation, knowledge sharing, learning and problem resolution takes place (Hildreth and Kimble, 2002; Wenger, 1998a; Zhang and Watts, 2008). The literature points to the use of community of practice in organisations to leverage knowledge held by individuals for competitive advantage. Wenger (1998b) developed the Practice and Identity’ framework as a measure of whether a group could be called a community of practice. The ‘Developing information technology capacity in high

APA, Harvard, Vancouver, ISO, and other styles

20

Pinto, António João da Silva Cortez. "An analysis about the relationship between the cloud computing model and ITIL v3 2011." Master's thesis, 2021. http://hdl.handle.net/10071/24472.

Full text

Abstract:

Cloud Computing is widely recognized as a recent computing paradigm of digital transformation in which scalable and elastic computational resources are delivered as a service through Internet technologies. Its characteristics made this business model increasingly adopted by organizations reaching business goals. Besides its benefits, some risks may impact organizations internally and, in the way they deliver their services to their clients. Therefore, it became important to understand the impacts of the Cloud model on the way companies organize their processes. The goal of this work is to inv

APA, Harvard, Vancouver, ISO, and other styles

21

Bouvrette, Nicolas. "Comment la répartition des rôles et tâches influence l'efficacité du support et des opérations informatiques." Mémoire, 2013. http://www.archipel.uqam.ca/5686/1/M12966.pdf.

Full text

Abstract:

Cette recherche porte sur les facteurs d'influence de l'efficacité des opérations et du support TI. Plus précisément nous cherchons à connaître l'impact de la répartition des rôles et des tâches sur l'efficacité. En identifiant ces facteurs, il serait possible d'aider de futures recherches ou projets afin de modéliser une situation organisationnelle optimale. Plusieurs référentiels connus ont tenté de généraliser les meilleures pratiques dans ce domaine, mais ce sujet reste largement sous-exploité par le milieu académique. Nous avons donc tenté de percer le mystère des facteurs d'influence et

APA, Harvard, Vancouver, ISO, and other styles

22

Chang, Huan-Chi, and 張煥旗. "Application of Information Technology Infrastructure Library on Information Technology Service Management." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/19557804118810311142.

Full text

Abstract:

碩士<br>國立交通大學<br>管理學院碩士在職專班資訊管理組<br>95<br>Enterprises have increased their dependence on information technology (IT). No doubt IT has been essential to business process. Therefore, IT department should understand how to establish rules and regulations in order to solve daily IT problems and establish the standard procedure of IT service. This study applied information technology infrastructure library (ITIL) and proposed the information technology service management (ITSM) system being suitable for IT department. The proposed framework is based on the service support and service delivery of ITI

APA, Harvard, Vancouver, ISO, and other styles

23

Lee, Hung-Sheng, and 李鴻生. "A Study of Information Technology Infrastructure Library by Entetprises." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/54136255571993945231.

Full text

Abstract:

碩士<br>輔仁大學<br>資訊管理學系<br>94<br>Based on recent experiences from the European and American IT management, the Information Technology Infrastructure Library (ITIL) implementation is helpful to promote ROI for enterprise information technology investment, to improve information service process. With fully supports from European and American information technology vendors, ITIL is embedded within service management process related software tools. This makes the dream for ITIL come true. ITIL has become ISO20000 to in the end of 2005. ITIL will become more popular in the near future. This stud

APA, Harvard, Vancouver, ISO, and other styles

24

Su, Huang-Yu, and 蘇煌裕. "Success and failure factors of Information Technology Infrastructure Library." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/45373542250479112290.

Full text

Abstract:

碩士<br>輔仁大學<br>資訊管理學系<br>100<br>By introducing Information Technology Infrastructure Library (ITIL), companies expect to improve the overall operation of the organization, to reduce operating costs, to improve efficiency of IT service processes, to establish the knowledge base of IT service management, and to enhance the user and customer satisfactions. It is important to understand the success and failure factors of implementing ITIL . This study conducted several in depth interviews with several cases and found eight success factors of ITIL: 1.top managers' fully and continually support, 2.th

APA, Harvard, Vancouver, ISO, and other styles

25

"An information technology infrastructure for resource sharing information in South African academic information services." Thesis, 2012. http://hdl.handle.net/10210/5411.

Full text

Abstract:

D. Litt. et Phil.<br>South African academic information services realise that they can no longer rely on their own information resources to provide in the growing information needs of their users, especially after access to the Internet and the vast number of information sources of the World-Wide Web have become available. Access is needed to digital full-text, sound, graphics, images, multimedia and hypermedia documents in national and international organisations. Cooperative resource sharing between the different organisations proved to be the only solution to the growing information problem

APA, Harvard, Vancouver, ISO, and other styles

26

Jonker, Burnet Jacques. "The perceptions of service quality by internal information technology users after the adoption of the Information Technology Infrastructure Library in South Africa." 2013. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001192.

Full text

Abstract:

M. Tech. Business Administration (MBA)<br>Information technology (IT) services have become strategic to business. Complex IT environments are usually managed according to a service management framework of which the Information Technology Infrastructure Library (ITIL) is the de facto standard. Due to a lack of studies on service quality and the Information Technology Infrastructure Library in South Africa, this research was focused on how service quality is perceived by the business after the adoption of the Information Technology Infrastructure Library. The purposes of this research were: to i

APA, Harvard, Vancouver, ISO, and other styles

27

Hsiao-JenWang and 王效人. "The concept of cumulative effect assessment of the usage of information technology infrastructure library on IT service desk --- A Technology Company." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/80011103690989519366.

Full text

Abstract:

碩士<br>元智大學<br>資訊社會學碩士學位學程<br>99<br>Information Technology Infrastructure Library is a management system which made for information section to standardize the management structure of IT service. The process can be used to optimize existing resources, and stressed the IT services and operations management information system. Through the improvement of the process and utilizing the management tools to improve business performance. Service management platform is a basic structure of the theory, especially for service personnel and the service management processes, which is this thesis research inf

APA, Harvard, Vancouver, ISO, and other styles

28

Perkins, Catharina Elizabetha. "The management of an information technology infrastructure in schools in the Western Cape Province." Diss., 2012. http://hdl.handle.net/10500/9266.

Full text

Abstract:

This research conceptualises IT infrastructure management at secondary schools in the WCED (Western Cape Education Department). This includes whether or not secondary schools in the WCED make use of a full time, on-site network administrator or whether a teacher acts as on-site network administrator. The literature review studied the effectiveness of IT infrastructure management which includes hardware, software, policies, computer network, security; staff management and BYOD (bring your own device). The management of IT infrastructure at secondary schools within the WCED differs widel

APA, Harvard, Vancouver, ISO, and other styles

29

Santos, Rui Almeida. "Data Warehouse: modelo de auditoria e controlo interno." Master's thesis, 2009. http://hdl.handle.net/10071/2881.

Full text

Abstract:

O objectivo central desta investigação consiste em apresentar um modelo que permita avaliar eficazmente o sistema de controlo interno e auditoria de um Data Warehouse (DW). Para que seja facilmente aceite por auditores e auditados, propõe-se que a construção deste modelo tenha como referência os principais standards de controlo interno especialmente concebidos para avaliar tecnologias de informação (TI), nomeadamente as metodologias do CobiT® 4.1, do ITIL® V3 e do ISO/IEC 27002. Assim, a presente investigação assentará em três pilares: I. O Estado da Arte de: a. Data Warehouse Os compo

APA, Harvard, Vancouver, ISO, and other styles

30

Baessa, Helder João Ortet. "Gestão do ciclo de vida das aplicações: análise do SAP Solution Manager." Master's thesis, 2012. http://hdl.handle.net/10362/8407.

Full text

Abstract:

Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação<br>As aplicações, dentro das organizações, deixam cada vez mais de ser simples ferramentas de processamento de dados para assumir um papel crítico no sucesso das organizações, passando a incorporar sistemas integrados de suporte aos processos de negócios e tomada de decisão. O nível de complexidade que os sistemas aplicacionais alcançaram hoje, criou uma grande dificuldade e falta de coordenação para as equipas de TI (Tecnologias de Informação) na gestão da mudança e das fa

APA, Harvard, Vancouver, ISO, and other styles

31

Angus, Lynne. Thesis, Rhodes University, 2013. http://hdl.handle.net/10962/d1006023.

Full text

Abstract:

The use of technology for competitive advantage has become a necessity, not only for corporate organisations, but for higher education institutions (HEIs) as well. Consequently, corporate organisations and HEIs alike must be equipped to protect against the pervasive nature of technology. To do this, they implement controls and undergo audits to ensure these controls are implemented correctly. Although HEIs are a different kind of entity to corporate organisations, HEI information technology (IT) audits are based on the same criteria as those for corporate organisations. The primary aim of this

APA, Harvard, Vancouver, ISO, and other styles

32

Ledwaba, Lesiba Stephen. "Provision of sustainable internet access to public libraries in South Africa." Thesis, 2018. http://hdl.handle.net/10500/24932.

Full text

Abstract:

The study set out to investigate the provision of sustainable internet access to public libraries in South Africa. The rationale of the study was to investigate how sustainable internet access can be provided to public libraries in South Africa and to determine how they have developed and are regulated. Internet access is a key driver in delivering information services to the users and a critical tool in facilitating information sharing regardless of platform and geographic location. Therefore, the level of information and communications technology (ICT) penetration in public libraries formed

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!