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Journal articles on the topic 'Information technology infrastructure library (ITIL)'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Prayogo, Johan Suryo, Putri Ariatna Alia, Agung Teguh Setyadi, and Agung Budi Setyawan. "Literature Review: Manajemen Layanan Teknologi Informasi dengan Framework Information Technology Infrastructure Library (ITIL) di Indonesia." Jurnal Rekayasa Sistem Informasi dan Teknologi 1, no. 2 (2023): 154–58. http://dx.doi.org/10.59407/jrsit.v1i2.212.

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Penerapan Framework Information Technology Infrastructure Library (ITIL) dalam Manajemen Layanan Teknologi Informasi (ITSM) di Indonesia. Melalui tinjauan tren penelitian terkini, sehingga memperoleh manfaat. Penelitian ini memberikan wawasan penting untuk pemahaman lebih lanjut tentang efektivitas Information Technology Infrastructure Library (ITIL) dalam mendukung pengelolaan sistem layanan teknologi informasi di lingkungan bisnis Indonesia. Manfaat penerapan Information Technology Infrastructure Library (ITIL) tergambar melalui peningkatan dalam sistem pelayanan kepada pelanggan dam penanga

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Khaled El-Bahnasy, Riham Mohamed Younis Haggag, Ehab Gamal El-Dien abd EL-Halim,. "Improve Quality of Smart Universities through Information Technology Infrastructure Library Methodology." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 9 (2023): 852–60. http://dx.doi.org/10.17762/ijritcc.v11i9.8976.

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This paper focuses on educational institutions are increasingly seeking innovative ways to enhance the quality of their services. Smart universities, a product of this technological evolution, aim to provide students with cutting-edge educational experiences. One of the pivotal factors in achieving this goal is the effective management of Information Technology (IT) services. The Information Technology Infrastructure Library (ITIL) methodology is recognized worldwide as a robust framework for IT service management. Its principles and best practices have been successfully applied in various sec

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Mahardika, Dimas, Tawar, Saima Ahmed Rahin, Franklin Ore Areche, Ari Fajar Santoso, and Ahmad Suryan. "Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version." Engineering Science Letter 1, no. 02 (2022): 47–50. http://dx.doi.org/10.56741/esl.v1i02.142.

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ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.

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Batmetan, Johan Reimon, Joulanda A. M. Rawis, Henny N. Tambingon, and Joseph Kambey. "Aspects of Leadership in The Implementation of IT Infrastructure Library Domain Service Strategy at University." International Journal of Information Technology and Education 2, no. 2 (2023): 119–37. http://dx.doi.org/10.62711/ijite.v2i2.110.

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Implementation of ITIL (Information Technology Infrastructure Library) in institutions' education tall become more important for increasing the quality service of information technology. However, ITIL implementation requires a role important from leadership to ensure its success. Study This aims to analyze the role of leadership in the implementation of ITIL Service Strategy in high-education institutions. This study uses a method descriptive with do survey of IT staff at several universities. Data analyzed use the technique of qualitative and its results show that leadership owns an influence

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Pontoan, Michelle Cantika, Jay Idoan SIhotang, and Erienika Lompoliu. "Information Security Analysis of Online Education Management System using Information Technology Infrastructure Library Version 3." MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer 22, no. 2 (2023): 207–16. http://dx.doi.org/10.30812/matrik.v22i2.2474.

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The rapid development of information affects many aspects of human life. So that the field of information security becomes one aspect that must be considered. This study aims to measure the information security awareness and to improve daily operational activities of managing IT services effectively and efficiently. Salemba Adventist Academy has used the Wium Online Education Management System (WIOEM) online system, but in its implementation the security aspects of the system are not yet known. The Information Technology Infrastructure Library (ITIL) v3 framework which is globally recognized f

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Wulandari, Triana. "OPTIMALISASI PROSEDUR OPERASIONAL BERDASARKANSERVICE OPERATION SESUAI SIKLUS INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V.3." Aplikasi Administrasi: Media Analisa Masalah Administrasi 21, no. 2 (2019): 169. http://dx.doi.org/10.30649/aamama.v21i2.108.

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This study attempts to find out how best in optimizing operational handling technology in a company. Any company that uses technology as bagain of business can optimize it have to be investment in technology and the opportunities greater sustainability. Way as on the optimizing operational is to provide several a standard procedure that is we can the adoption of itil v3 so that a groove of work and evaluation can be executed with optimal.With the introduction of the optimization of workflow then it is hoped the process of change can be detected faster so that the sustainability of. petrifactio

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Randhy Hans, Achmad, Gerry Firmansyah, Budi Tjahyono, and Agung Mulyo Widodo. "Evaluation of IT Service Level Infrastructure In Organizations Using ITIL (Information Technology Infrastructure Library) Version 3 Standardization." Asian Journal of Social and Humanities 2, no. 12 (2024): 2995–3006. http://dx.doi.org/10.59888/ajosh.v2i12.393.

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The rapid development of business and advancements in information technology today are highly significant, especially in supporting the progress of ongoing businesses. Many businesses, particularly startups, make information technology the backbone supporting every main business process to achieve their business goals. Startups that operate 24/7 require sufficiently robust information technology, which must always be ready to provide the needed services to support the business. IT service assessment is an activity commonly carried out within an organization to eval_uate the level of informatio

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Alhari, Muhammad Ilham, Pima Hani Safitri, Arni Muarifah Amri, and Arip Ramadan. "Analisa Kematangan Manajemen Layanan Teknologi Informasi Dengan Standar Information Technology Infrastructure Library (ITIL V3): Studi Kasus Pengadilan Negeri Bondowoso." Jurnal Ilmiah Teknologi Informasi Asia 18, no. 2 (2024): 50–57. https://doi.org/10.32815/jitika.v18i2.974.

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Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan Teknologi Informasi (TI) di Pengadilan Negeri Bondowoso dengan menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) versi 3 (V3). Penggunaan TI dalam pengadilan negri telah menjadi krusial untuk mendukung operasional sehari-hari, efisiensi, dan kualitas layanan kepada masyarakat. Metode penelitian yang digunakan adalah studi kasus, dengan pengumpulan data melalui wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa Pengadilan Negeri Bondowoso memiliki tingkat ke

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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Partici

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Otkhozoria, Nona, Lili Petriashvili, Taliko Zhvania, and Nino Lortkipanidze. "The Critical Role of Information Technology Service Management Using ITIL Best Practices to Improve Business Management." Works of Georgian Technical University, no. 2(532) (June 10, 2024): 171–76. http://dx.doi.org/10.36073/1512-0996-2024-2-171-176.

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The ITIL is a well-known and internationally recognized Information Technology Infrastructure Library. A study was conducted to ascertain the role of Information Technology Service Management in business processes and to understand its impact on business results, success, and competitiveness on the example of ITIL. The importance of ITIL, the key processes and activities essential for its effective implementation from the perpective of Georgian organizations is discussed. As part of this project, research was done to determine the benefits and obstacles of implementing ITIL processes across di

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Sallu, Sulfikar, and Qammaddin Qammaddin. "RANCANGAN PEMBELAJARAN JARINGAN KOMPUTER MODEL DICK DAN CAREY BERBASIS MANAJEMEN LAYANAN INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)." Instruksional 2, no. 2 (2021): 1. http://dx.doi.org/10.24853/instruksional.2.2.1-6.

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Computer Network Learning is one of the teaching and learning processes in the compulsory Computer Networking course in a study program in the computer science family. Dick and Carey designs are the general components of a learning material from the procedures that will be used in learning to produce the desired learning outcomes. Furthermore, Information Technology Infrastructure Library (ITIL) is one of the frameworks that is part of Service Management in IT governance to make it easier to evaluate IT services and to find out things that must be developed in that service. The purpose of this

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Kusuma, Muhammad Romadhona, Muchamad Bachram Shidiq, and Agung Sudrajat. "Information Technology Infrastructure Library Framework Implementation Using Machine Learning Method." Journal of Innovation and Computer Science (JICS) 1, no. 1 (2024): 26–42. https://doi.org/10.57053/jics.v1i1.52.

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A business company must be able to adapt to the rapid development of information technology. An organization's success depends on its users' ability and desire to use technology in business activities. If a company can provide technology but fails to achieve the expected results, this can be caused by less than optimal use of technology. This study aims to discuss the importance of ITIL implementation in maintaining and constantly monitoring technology in running business processes in the company. In addition, implementation evaluation can be assessed by looking at performance in handling IT p

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Piterāns, Artis, Vadims Ņemņasevs, Alīna Pavļukaite, and Artis Teilāns. "ITIL IMPLEMENTATION IN SMALL BUSINESS." HUMAN. ENVIRONMENT. TECHNOLOGIES. Proceedings of the Students International Scientific and Practical Conference, no. 20 (April 20, 2016): 168–73. http://dx.doi.org/10.17770/het2016.20.3535.

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The goal of this work is to develop guidelines of ITIL (Information Technology Infrastructure Library) implementation in small businesses. To achieve goal of this work authors analyzed information about ITIL processes and chose those which necessary for small businesses. Next step was developing guidelines of implementing chosen processes in small businesses. Conclusion was made using knowledge gathered from analyzes.

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Kumari, Vandana. "Optimizing IT Service Management Through ITIL Frameworks: Case Studies and Best Practices." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 02 (2025): 1–7. https://doi.org/10.55041/ijsrem11741.

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Abstract—IT Service Management (ITSM) plays an essential role in aligning IT services with organizational goals. The Information Technology Infrastructure Library (ITIL) framework is one of the leading methodologies that organizations rely on to improve Information Technology Service Management (ITSM) practices. Through its academic analysis, case studies, theory building, and best practices, this article explores the application of the utility of ITIL frameworks. It discusses the stages of ITIL’s lifecycle and how they are applied, providing practical examples where ITIL has been implemented

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Rubio Sánchez, Juan Luis. "Optimization Algorithm to Sequence the Management Processes in Information Technology Departments." Computation 9, no. 5 (2021): 60. http://dx.doi.org/10.3390/computation9050060.

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The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes

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Irfandhi, Kornelius, Ariani Indrawati, Dwykie Alexandra, Krisantus Wanandi, Yanuari Harisky, and Suryadiputra Liawatimena. "Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University." ComTech: Computer, Mathematics and Engineering Applications 7, no. 1 (2016): 41. http://dx.doi.org/10.21512/comtech.v7i1.2220.

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Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework f

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Batmetan, Johan Reimon, Muhammad Nur, Omega S. M. Turang, and Merry M. Sumampouw. "IT Infrastructure Library Framework Approach to the Measurement of e-Government Maturity." International Journal of Information Technology and Education 1, no. 2 (2022): 119–28. http://dx.doi.org/10.62711/ijite.v1i2.51.

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This research was conducted to improve E-Government services on the Manado smart city application to the smart city and determine the level of readiness and feasibility of the Manado smart city application using the ITIL method in the service design domain and transmission service using the Information Technology Infrastructure Library (ITIL) framework. The purpose of this study is to measure the level of marturity of the smart city and help the Manado city government in knowing the maturity level of Manado City towards a smart city. The research method used is the method of measuring the leve

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Narges, Zeinolabedin, Afiati Mehrvarz Soroush, and Rahbar Neda. "HOW COBIT CAN COMPLEMENT ITIL TO ACHIEVE BIT." Electrical & Computer Engineering: An International Journal (ECIJ) 2, no. 3 (2014): 01–11. https://doi.org/10.5281/zenodo.3381797.

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Strategic alignment is a conviction that is considered extremely important in understanding how organizations can apply their arrangement of information technology (IT) into substantial boosts in achievement. To attain alignment advantage, Information Technology Infrastructure Library (ITIL) prepares a framework of best practice approch for IT Service Management in all countries and Control Objectives for Information and Related Technology (COBIT) is an IT governance framework and aiding toolset that permits managers to stretch the gap between control prerequisites, technical matters and busin

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Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

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Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL imp

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Riyadi, Yadi, M. Wahidin, and Anggi Elanda. "Systematic Literature Review Implementasi Service Operation Dalam Kerangka Kerja Information Technology Infrastructure Library (ITIL) di Indonesia: Tren Penelitian, Manfaat dan Tantangan." Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi 17, no. 2 (2022): 81–97. http://dx.doi.org/10.35969/interkom.v17i2.232.

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Service Operation merupakan salah satu komponen layanan kerangka kerja ITIL yang digunakan dalam kegiatan Manajemen Layanan IT (ITSM). Tujuan dari Service Operation ITIL adalah untuk mengoordinasikan dan mengelola aktivitas berkelanjutan yang menambah nilai bisnis yang dilakukan selama tahap awal dari ITIL yaitu Service Strategy, Service Design, dan Service Transition. Service Operation juga bertanggung jawab untuk mengelola teknologi yang sedang berlangsung dalam organisasi yang menyediakan dan mendukung layanan TI yang berhubungan langsung dengan pengguna dan pelanggan.. Penulis menggunakan

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Andysah Putera Utama Siahaan, Wiko Pratama, Juliyandri Saragih, Muhammad Indra, and Muhammad Wahyudi. "Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia." International Journal of Computer Technology and Science 2, no. 1 (2024): 01–09. http://dx.doi.org/10.62951/ijcts.v2i1.115.

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Information Technology (IT) service management plays a critical role in supporting the efficiency and effectiveness of business intelligence processes within modern organizations. This study aims to evaluate IT service governance in Bank Rakyat Indonesia using the Information Technology Infrastructure Library (ITIL) framework. This approach focuses on improving operational efficiency, service management, and aligning IT services with business needs. The research method involves a detailed analysis of service processes and activities based on ITIL stages, ranging from service strategy to contin

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Indra, Dharma Wijaya Nurhidayah Hanum Mufida Akhsanti Yunika Puteri Dwi Antika. "Perancangan Framework ITIL untuk Meningkatkan Tata Kelola Teknologi Informasi pada LMS." JUPITER 16, no. 2 (2024): 469–80. https://doi.org/10.5281/zenodo.12625069.

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<em>This research describes the analysis of Information Technology (IT) service management on the Learning Management System (LMS) of the Information Technology Department at Politeknik Negeri Malang using the Information Technology Infrastructure Library (ITIL) V3 framework, especially in the Service Operation domain. ITIL V3 is a best practice concept in IT service management that is non-proprietary and non-prescriptive. The focus of the research is on the main processes of IT Service Management (ITSM), namely service support and service delivery. The research method uses a qualitative appro

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Septiyanti, Reni, Darius Antoni, M. Izman Herdiansyah, and Widya Cholil. "Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)." JURNAL MEDIA INFORMATIKA BUDIDARMA 5, no. 2 (2021): 590. http://dx.doi.org/10.30865/mib.v5i2.2825.

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As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure

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Agustina, Hellen, Alifia Nur Kamila, and Siti Mukaromah. "Analisis Manajemen Layanan Teknologi Informasi Berbasis Framework Information Technology Infrastructure Library (ITIL) V3 Pada SMA XYZ." ILKOMNIKA: Journal of Computer Science and Applied Informatics 3, no. 3 (2021): 323–29. http://dx.doi.org/10.28926/ilkomnika.v3i3.392.

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Pada era sekarang ini kemajuan Teknologi Informasi (TI) berkembang menjadi sangat pesat. Banyak pihak yang memanfaatkan perkembangan TI untuk membantu proses bisnis yang mereka miliki. Salah satunya adalah Sekolah Menengah Atas (SMA) XYZ Sidoarjo yang telah menerapkan teknologi informasi dalam proses operasionalnya menggunakan Digital Akademik (DIAKAD) dengan tujuan untuk memberikan pelayanan yang maksimal. Oleh karena itu, Sekolah Menengah Atas (SMA) XYZ harus mampu melaksanakan pemantauan dan evaluasi dari sistem tersebut dengan maksimal. Untuk mengetahui apakah teknologi informasi yang digu

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Hidayat, Muhammad Ilham, Pacu Putra, Rio Ananda Fitriansyah, Nabila Rizky Oktadini, Allsela Meiriza, and Putri Eka Sevtiyuni. "Evaluasi Tingkat Kematangan Manajemen Insiden Layanan Teknologi Informasi PT. Pupuk Sriwidjaja Menggunakan Maturity Level Self-Assesment ITIL v4." INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System 9, no. 1 (2024): 63. http://dx.doi.org/10.51211/isbi.v9i1.2859.

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ITIL (Information Technology Infrastructure Library) merupakan salah satu kerangka kerja manajemen layanan teknologi informasi yang paling banyak digunakan. Sistem manajemen insiden layanan teknologi informasi PT Pusri dibangun berdasarkan ITIL v4. Keefektifan serta keefisienan sistem manajemen insiden perlu dijamin sehingga diperlukan evaluasi tingkat kematangan sistem. Evaluasi Tingkat kematangan ITIL v4 sulit dilaksanakan, dikarenakan ilmu yang berkaitan masih sedikit dan eksklusif. ITIL v4 sebagai bentuk terbaru dari ITIL , tentu mengadaptasi beberapa prinsip dari ITIL v3. Oleh karena itu

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Larrocha, Elena Ruiz, Jesús M. Minguet, Gabriel Díaz, et al. "Proposals for Postgraduate Students to Reinforce Information Security Management Inside ITIL®." International Journal of Human Capital and Information Technology Professionals 2, no. 2 (2011): 16–25. http://dx.doi.org/10.4018/jhcitp.2011040102.

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This paper is complementary to the previous work published and awarded as Best Student Paper at the International Conference EDUCON 2010 (sponsored by the IEEE Education Society): “Filling the gap of Information Security Management inside ITIL®: proposals for postgraduate students”. This paper reviews and updates those different proposals made at UNED, for post-graduate students, at the area of IT Services Management and tries to fill the gap of the treatment due in ITIL® (Information Technology Infrastructure Library) to Information Security Management. The treatment given to Information Secu

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Lubis, Darma Putra, Rian Farta Wijaya, Darmeli Nasution, Khairul Khairul, and Sri Wahyuni. "Tata Kelola Teknologi Informasi Menggunakan ITIL V3 Untuk Perpustakaan (Studi Kasus : Perpustakaan MTsN 4 Langkat)." INTECOMS: Journal of Information Technology and Computer Science 7, no. 6 (2024): 1972–83. https://doi.org/10.31539/intecoms.v7i6.13195.

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Penelitian ini berfokus pada analisis dan perancangan tata kelola Teknologi Informasi (TI) di Perpustakaan MTsN 4 Langkat menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) V3, khususnya pada domain Service Design. Penelitian ini bertujuan untuk meningkatkan efektivitas dan efisiensi pengelolaan TI serta kualitas layanan perpustakaan. Melalui analisis kebutuhan, pengumpulan data dari pimpinan, pengguna dan staf perpustakaan, serta penerapan best practice ITIL V3, penelitian ini menghasilkan Tata Kelola TI yang menerapkan best practice ITIL V3, rancangan Standar Ope

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Balocon, Owen Harvey. "Information Technology Maturity Level of the Selected Barangays of the City Government of Santa Rosa, Laguna." Journal of Interdisciplinary Perspectives 2, no. 5 (2024): 240–44. https://doi.org/10.5281/zenodo.10970561.

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<strong>Abstract. </strong>This study focuses on the current status of the barangays under the Santa Rosa City Government in Laguna regarding their information technology maturity level. The maturity level of any organization indicates its readiness to adapt to changes and demonstrates its maturity against criteria from a framework or set of areas. The study will utilize the Information Technology Infrastructure Library (ITIL) framework to develop pillars and statements for assessing each barangay. ITIL identifies maturity levels based on six levels (unidentified, initial, defined, managed, qu

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Ahriz, Souad, Hiba Gharbaoui, Nezha Benmoussa, Abdelilah Chahid, and Khalifa Mansouri. "Enhancing Information Technology Governance in Universities: A Smart Chatbot System based on Information Technology Infrastructure Library." Engineering, Technology & Applied Science Research 14, no. 6 (2024): 17876–82. https://doi.org/10.48084/etasr.8878.

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The rapid evolution of information and communication technologies has created a pressing need for higher education institutions to modernize their Information Technology (IT) governance practices. This article proposes an innovative solution to enhance the governance and efficiency of IT services while optimizing and personalizing user experience. The proposed solution consists of a chatbot using Artificial Intelligence (AI) and Natural Language Processing (NLP) combined with the Information Technology Infrastructure Library (ITIL) standard to automate the management of IT services in the digi

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Gunawan, Hendro, Aloysius Bagas Pradipta Irianto, and Julius Galih Prima Negara. "IMPLEMENTATION OF SUSTAINABLE SERVICE IMPROVEMENT IN ORGANIZATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)." Procedia Computer Science 234 (2024): 748–55. http://dx.doi.org/10.1016/j.procs.2024.03.061.

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Ardima, Muhammad Basyier. "Pemanfaatan Metode ITIL V3 Domain Service Design Dalam Menganalisis Manajemen Layanan E-Learning Universitas Semarang." Fountain of Informatics Journal 10, no. 1 (2025): 35–39. https://doi.org/10.21111/fij.v10i1.14214.

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Abstrak Metode untuk menganalisis manajemen layanan dari E-Learning salah satunya dengan menerapkan framework information technology infrastructure library (ITIL). ITIL V3 bertujuan meningkatkan kepuasan pengguna terhadap layanan TI. Penelitian mengenai ITIL V3 mencakup pembahasan dari lingkup keseluruhan domain. Dalam penelitian ini dibahas domain service desain untuk meningkatkan manajemen layanan SI/TI dengan objek penelitian yaitu E-Learning Universitas Semarang, hal itu diharapkan dapat mengelola manajemen layanan yang lebih efektif, efisien, dan sesuai yang dibutuhkan penggunanya. Peneli

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Jaya, Sehgal. "Evaluating the Synergy between the Balanced Scorecard and ITIL: A Strategic Approach to IT Service." International Journal of Leading Research Publication 3, no. 12 (2022): 1–6. https://doi.org/10.5281/zenodo.14646768.

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The Balanced Scorecard (BSC) and Information Technology Infrastructure Library (ITIL) are distinct frameworks with unique strengths. BSC offers a comprehensive approach to strategy execution across multiple business dimensions, while ITIL focuses on enhancing IT service quality and aligning IT operations with business goals. This paper compares these two frameworks, highlighting their unique features, differences, and potential synergies. It also discusses emerging trends in strategic management and IT service frameworks and the challenges and opportunities they present. Finally, a comparative

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Safitri, Risa Aulia, Nurul Mutiah, and Ferdy Febriyanto. "INFORMATION TECHNOLOGY SERVICES MANAGEMENT AUDIT USING THE COBIT AND ITIL FRAMEWORK." JURTEKSI (Jurnal Teknologi dan Sistem Informasi) 9, no. 2 (2023): 231–38. http://dx.doi.org/10.33330/jurteksi.v9i2.1933.

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Abstract: Utilization of IT can provide services to the community, encourage convenience in public services at a more affordable cost and performance efficiency. IT governance that includes leadership, organizational structure, and processes in its management ensures that IT is utilized as optimally as possible to meet current and future needs of the organization. The Population and Civil Registration Office of Kubu Raya Regency utilizes IT in carrying out public service activities using the SIPEMUDA Application. An information system audit is needed to improve system performance. In this stud

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Majtkowski, Marcin. "Mierniki sprawności zarządzania usługami informacyjnymi." Wiadomości Statystyczne. The Polish Statistician 2014, no. 1 (2014): 68–79. http://dx.doi.org/10.59139/ws.2014.01.4.

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The author took up the development of methodologies to assess the effectiveness of information technology service management IT (Information Technology) in an industrial company. He proposed a set of statistical indicators to measure the level and quality of IT services, built according to the concept of ITIL (Information Technology Infrastructure Library). In the study, among others, Pearson correlation coefficients were used. An analysis of the dynamics of the adopted variables was used, too. The results indicate the usefulness of practical applied statistical indicators.

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Indra, Dharma Wijaya Chandra Bagus Sulaksono Dyah Nanda Ayu Purnamayansyah Nabila Hasna Rafifah Hardani. "Perancangan (ITIL) V3 untuk Meningkatkan Tata Kelola Teknologi Informasi pada Layanan Perpustakaan Politeknik Negeri Malang." JUPITER 16, no. 2 (2024): 393–402. https://doi.org/10.5281/zenodo.11300966.

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<em>This research evaluates the performance of Information Technology (IT) services at the Malang State Polytechnic Library, focusing on the Service Operation domain. Even though the level of satisfaction with IT services is good, there are still obstacles in Incident Management and Problem Management. The library is committed to improving IT performance and several recommendations have been put forward. Recommendations involve designing ITIL infrastructure by involving the Computer Center (Puskom), processing section, P2M section, and multimedia section. Training for human resources as well a

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Rubio Sánchez, Juan Luis, Mercedes Raquel García Revilla, and Olga Martínez Moure. "A Methodology to Sequence the Service Management Processes in IT Departments: Application to the Tourism Industry." Informatics 9, no. 2 (2022): 48. http://dx.doi.org/10.3390/informatics9020048.

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One of the key elements to consider in business management is the management of IT (Information Technology) departments by implementing processes as described in the ITIL (Information Technology Infrastructure Library) standard. This is particularly important in industries that are not directly related to ICT (Information and Communication Technologies), such as the tourism industry. In this paper, we present a methodology to sequence the implementation of the ITIL processes in any company to support its development. The methodology is based on an optimization algorithm and the information ext

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Da Silva, Adilson Ricardo, Rafael Rodrigues Pereira, João Paulo Rocha, and Carlos Eduardo Costa Vieira. "Modelo de Gerenciamento de Suporte e Entrega de Serviços de Tecnologia da Informação: Estudo de Caso." Revista Eletrônica TECCEN 3, no. 2 (2010): 23. http://dx.doi.org/10.21727/198409932010.teccen.v3i2.23-34.

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O objetivo do artigo é apresentar um modelo de gerenciamento de infraestrutura de Tecnologia da Informação (TI) usando o ITIL (Information Technology Infrastructure Library) em conjunto com o OcoMon, software para Gerenciamento de TI. Realizou-se um estudo de caso a fim de analisar os benefícios de se aplicar essas práticas de gerenciamento de suporte de serviços.

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Da Silva, Adilson Ricardo, Rafael Rodrigues Pereira, João Paulo Rocha, and Carlos Eduardo Costa Vieira. "Modelo de Gerenciamento de Suporte e Entrega de Serviços de Tecnologia da Informação: Estudo de Caso." Revista Eletrônica TECCEN 3, no. 2 (2016): 23. http://dx.doi.org/10.21727/teccen.v3i2.246.

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O objetivo do artigo é apresentar um modelo de gerenciamento de infraestrutura de Tecnologia da Informação (TI) usando o ITIL (Information Technology Infrastructure Library) em conjunto com o OcoMon, software para Gerenciamento de TI. Realizou-se um estudo de caso a fim de analisar os benefícios de se aplicar essas práticas de gerenciamento de suporte de serviços.

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Da Silva, Adilson Ricardo, Rafael Rodrigues Pereira, João Paulo Rocha, and Carlos Eduardo Costa Vieira. "Modelo de Gerenciamento de Suporte e Entrega de Serviços de Tecnologia da Informação: Estudo de Caso." Revista Eletrônica TECCEN 3, no. 2 (2010): 23. http://dx.doi.org/10.21727/teccen.v3i2.56.

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O objetivo do artigo é apresentar um modelo de gerenciamento de infraestrutura de Tecnologia da Informação (TI) usando o ITIL (Information Technology Infrastructure Library) em conjunto com o OcoMon, software para Gerenciamento de TI. Realizou-se um estudo de caso a fim de analisar os benefícios de se aplicar essas práticas de gerenciamento de suporte de serviços.

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Jassim, Ahmed Al-Selham, Abdullah Al-Rowaished Bader, and Ali. Al-Safran Safran. "Business Value in Implementing a Standard ITSM System." International Journal of Innovative Science and Research Technology 7, no. 6 (2022): 130–35. https://doi.org/10.5281/zenodo.6694893.

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Information Technology Service Management (ITSM) manages the complete lifecycle of IT Service processes from design to delivery. Some IT Organizations encounter difficulties in running their businesses because the delivered services often do not meet customer expectations. This could be due to a lack of experience in providing customer services, or more likely related to the way services are provided. In either case, organizations need a good IT Service Management system. Different ITSM systems can adopt any one of the many frameworks available including the Information Technology Infrastructu

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Ahmed, A. Al-Hejji, A. Al-Zahrani Abdullatif, A. Saglab Waleed, A. Al-Safran Safran, and A. Al-Shatri Omar. "ITSM Solution Selection Criteria." International Journal of Innovative Science and Research Technology 8, no. 3 (2023): 2551–56. https://doi.org/10.5281/zenodo.10727191.

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Adoptingan Information Technology Service Management (ITSM) solutionfor a large enterprise is not astraight forward process; it is lengthy and challenging.The support organization should look for an ITSM solution that delivers a wide range of capabilities while being simple to use, own, and operate.Theprocess involvesan evaluation of multiple solutions and participation of key customers to identify the proper solution that helpsan organization achieve its business needs.This paper will focus on identifying criteria that helps in selecting a suitableITSM solutionfor the business. There are diff

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Mohamed, Mirghani S., Vincent M. Ribière, Kevin J. O'Sullivan, and Mona A. Mohamed. "The re‐structuring of the information technology infrastructure library (ITIL) implementation using knowledge management framework." VINE 38, no. 3 (2008): 315–33. http://dx.doi.org/10.1108/03055720810904835.

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Hoxha, Eneida, Ajkuna Mujo, Sonila Nikolla, and Elis Pelivani. "MECHANISMS OF INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) AND ARTIFICIAL INTELLIGENCE (AI) FOR THE OPTIMIZATION OF INFORMATION SYSTEMS." International journal of ecosystems and ecology science (IJEES) 15, no. 2 (2025): 25–32. https://doi.org/10.31407/ijees15.204.

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Dayal, Rasbihari, V. Vijayakumar, Rahul Chandra Kushwaha, Abhishek Kumar, V. D. Ambeth Kumar, and Ankit Kumar. "A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries." Journal of Intelligent & Fuzzy Systems 39, no. 6 (2020): 8091–102. http://dx.doi.org/10.3233/jifs-189131.

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This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL c

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Mahdalena, Desi, and Widya Cholil. "PENILAIAN IT SERVICE MANAGEMENT PADA INFRASTRUKTUR TEKNOLOGI INFORMASI PT. TELKOM KOTA BENGKULU MENGGUNAKAN ITIL V3." Gema Teknologi 21, no. 1 (2020): 34–41. http://dx.doi.org/10.14710/gt.v21i1.33082.

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IT Service Management (ITSM) is a management concept in providing information technology services properly and successfully to customers, it can also be a method of processing philosophical systems that are centered on the IT service consumer perspective on the company's business. The service management of an organization is basically implemented in the form of the functions of the organization's functions (functions) and the processes that are carried out (processes) in managing and changing the resources (resources) of the organization into the values expected by the customer. ITIL or the su

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Gao, Tian Ying, and Zhi Gang Zhang. "Design and Implementation of IT Operations and Maintenance System for Chinese Universities." Applied Mechanics and Materials 220-223 (November 2012): 2746–49. http://dx.doi.org/10.4028/www.scientific.net/amm.220-223.2746.

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This paper discusses on an IT operations and maintenance system based on Information Technology Infrastructure Library (ITIL). According to the realities of Chinese universities, the system requirements, design and implementation are described. The system adopts a three-tier structure made up of data acquisition layer, data storage layer and application layer, which provides management functions for network equipment, application services, and business systems.

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Machaladze, Otari. "IT infrastructure management in educational institutions using the ITIL framework." International Science Journal of Engineering & Agriculture 4, no. 2 (2025): 215–25. https://doi.org/10.46299/j.isjea.20250402.14.

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The effective management of IT infrastructure in educational institutions is critical for supporting seamless academic and administrative operations in an increasingly digital environment. Universities and colleges face challenges such as frequent IT service disruptions, inefficient incident management, and the lack of standardized service delivery processes. This paper explores the application of the Information Technology Infrastructure Library (ITIL) framework as a structured approach to IT Service Management (ITSM) within higher education institutions. By analyzing existing incidents, serv

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Anunciação, Pedro Fernandes, and Nuno Santos Geada. "Change Management Perceptions in Portuguese Hospital Institutions Through ITIL." International Journal of Healthcare Information Systems and Informatics 16, no. 4 (2021): 1–20. http://dx.doi.org/10.4018/ijhisi.20211001.oa18.

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Organizations function in complex, dynamic and unpredictable environments. Implementing changes must therefore be well planned, managed, and evaluated as such ongoing efforts link organizational performance to peer competitiveness and sustainability. In an era challenged with technological innovations, it is crucial to understand how new changes can leverage traditional methodologies and services supported by information and technology systems. As information-intensive organizations such as hospitals are highly dependent on changing information and technological systems, this understanding is

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Firliansa, Nizar, and Widya Cholil. "EFEKTIVITAS PENERAPAN ONLINE SINGLE SUBLISSION (OSS) PADA DPMPTSP KOTA LUBUKLINGGAU DENGAN MENGGUNAKAN FRAMEWORK ITIL. V3." JUSIM (Jurnal Sistem Informasi Musirawas) 7, no. 1 (2022): 91–98. http://dx.doi.org/10.32767/jusim.v7i1.1577.

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Semakin majunya perkembangan zaman yang sarat dengan pemanfaatan teknologi informasi seharusnya dapat menjadi solusi dalam masalah pelayanan publik yang ada. Teknologi informasi dapat dimanfaatkan untuk meningkatkan pelayanan menjadi lebih cepat, transparan sehingga pelayanan publik menjadi lebih efektif dan efisien. Pelayanan publik berbasis teknologi informasi perlu diterapkan untuk mengurangi resiko terjadinya diskriminasi dalam memberikan pelayanan, ketidakpastiaan mengenai waktu ataupun biaya pelayanan dan tentunya mengurangi pungutan liar yang sering terjadi. Paper ini menjelaskan analis

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Setiana, Ira, Rizqi Amirul Fatah, Eri Susanti, Choirul Rizal, Prasetia Eko Nugoroho, and Tarwoto Tarwoto. "Analisis Pengelolaan Layanan Teknologi Informasi dengan Basis Kerangka Kerja Information Technology Infrastructure Library (ITIL) V3 di Universitas Amikom Purwokerto." ILKOMNIKA: Journal of Computer Science and Applied Informatics 6, no. 1 (2024): 14–20. http://dx.doi.org/10.28926/ilkomnika.v6i1.594.

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Perkembangan teknologi dan informasi yang semakin pesat saat ini, telah memberikan dampak yang signifikan pada berbagai sektor termasuk dalam dunia pendidikan. Salah satunya, Universitas Amikom Purwokerto, yang berlokasi di Banyumas, yang telah memanfaatkan teknologi informasi dalam proses operasionalnya yakni Digital Akademik (DIAKAD) dengan tujuan agar pelayanan serta data administrasi dapat berjalan maksimal. Oleh karena itu, perguruan tinggi harus mampu melaksanakan pemantauan dan evaluasi dari sistem tersebut dengan maksimal. Untuk mengetahui apakah teknologi informasi yang digunakan beke

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