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Dissertations / Theses on the topic 'Information Technology Outsourcing ITO'

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Published: 4 June 2021

Last updated: 8 February 2022

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1

Blyth, Domenico. "Information Technology Outsourcing and its Risks : supplier lock-in, hidden costs and the loss of control over outsourced IT." Thesis, Mid Sweden University, Department of Social Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-245.

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<p>Nowadays, information technology outsourcing (ITO) represents an established business practice in which a considerable number of companies are involved. Since the success of ITO is highly dependent on the exposure to ITO risks, studying the very risks is of great importance. The aim of this thesis consists in revealing the occurrence of specific ITO risks: supplier lock-in, hidden costs and the loss of control over outsourced IT. Further aims of this work are the revelation of measures which can be taken in order to face these risks and of the influences these risks have on backsourcing con

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Hodosi, Georg. "Information Technology Outsourcing in Large Companies in Sweden : A Perspective on Risks, Relationships and Success Factors." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-141707.

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This thesis investigates large private companies in Sweden that have outsourced their information technology (IT). A considerable proportion of IT outsourcing (ITO) is unsuccessful. For IT service buyers, this could cause IT that does not fully work, entailing problems with the network, application, infrastructure and security, with serious consequences such as a loss of customers’ confidence and significantly increased costs. Therefore, the main research goal was to analyse and define ways to improve ITO for buyer organizations. This main research goal was accomplished through three research

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Neves, Rodrigo Galisa. "Governança relacional na governança de terceirização de serviços de TI de uma empresa pública brasileira: um estudo exploratório." Universidade Católica de Brasília, 2018. https://bdtd.ucb.br:8443/jspui/handle/tede/2511.

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Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-12-04T12:01:55Z No. of bitstreams: 1 RodrigoGalisaNevesDissertacao2018.pdf: 3169811 bytes, checksum: 1850d5e253282e6e3e88e4cba638da09 (MD5)<br>Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-12-04T12:02:15Z (GMT) No. of bitstreams: 1 RodrigoGalisaNevesDissertacao2018.pdf: 3169811 bytes, checksum: 1850d5e253282e6e3e88e4cba638da09 (MD5)<br>Made available in DSpace on 2018-12-04T12:02:15Z (GMT). No. of bitstreams: 1 RodrigoGalisaNevesDissertacao2018.pdf: 3169811 bytes, checksum: 1850d5e253282e6e3e88e4cba638da09

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BEZERRA, Tárcio Rodrigues. "Capturando a dinâmica da gestão da terceirização de tecnologia da informação para apoio a decisões: um estudo de caso em organizações públicas." Universidade Federal de Campina Grande, 2015. http://dspace.sti.ufcg.edu.br:8080/jspui/handle/riufcg/154.

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Submitted by Johnny Rodrigues (johnnyrodrigues@ufcg.edu.br) on 2017-11-29T14:48:23Z No. of bitstreams: 1 TÁRCIO RODRIGUES BEZERRA - TESE PPGCC 2015..pdf: 2456901 bytes, checksum: 07e746af581b5b7f33cc8e368e9c5f0d (MD5)<br>Made available in DSpace on 2017-11-29T14:48:23Z (GMT). No. of bitstreams: 1 TÁRCIO RODRIGUES BEZERRA - TESE PPGCC 2015..pdf: 2456901 bytes, checksum: 07e746af581b5b7f33cc8e368e9c5f0d (MD5) Previous issue date: 2015-08-21<br>Risk Management A Tecnologia da Informação (TI) pode contribuir significativamente e ser usada como ferramenta para impulsionar o desenvolvimento da

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De, Jongh Henk. "Information technology outsourcing." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53467.

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Thesis (MBA)--Stellenbosch University, 2003.<br>ENGLISH ABSTRACT: The study project examines the concept of information technology (IT) outsourcing to external service providers. It is a relatively new concept in the South African scenario and there are many risks associated with the process that can cause a company to loose large amounts of money if outsourcing is not done right. The study project will aim to examine the most important aspects regarding IT outsourcing in order to reduce the risks associated with the process. The definition of IT outsourcing is the practice of transferr

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Liao, Kenny Ghen-yue 1966, and Luis Alberto 1967 Reátegui. "Information technology outsourcing in emerging markets." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/26892.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2002.<br>Includes bibliographical references (leaves 84-85).<br>Information Technology (IT) firms can better differentiate themselves and achieve improved profitability through IT outsourcing business. This can be explained by using Hax and 'Wilde's Delta Model. Several IT firms have successfully achieved these objectives in well-developed countries. However, this thesis argues that developing successful IT outsourcing business in emerging markets cannot be achieved simply by replicating previous experiences in

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7

Bahli, Bouchaïb. "An assessment of information technology outsourcing risks." [Montréal] : École des hautes études commerciales, 2002. http://wwwlib.umi.com/cr/umontreal/fullcit?pNQ72440.

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Thèse (Ph. D.)--École des hautes études commerciales, 2002.<br>"NQ-72440." "Thèse présentée à la faculté des études supérieures en vue de l'obtention du grade de philosophiae doctor (Ph. D.) en administration." Résumé additionnel en français. Version électronique également disponible sur Internet.

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Diana, Mark L. "Information Technology Outsourcing in U.S. Hospital Systems." VCU Scholars Compass, 2006. https://scholarscompass.vcu.edu/etd/1093.

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The purpose of this study was to determine the factors associated with outsourcing of information systems (IS), and if there is a difference in IS sourcing based on the strategic value of the outsourced functions. The theoretical framework is based upon a synthesis of strategic management theory (SMT) and transaction cost economics (TCE) as they apply to vertical integration in the health care sector; therefore, IS sourcing behavior was conceptualized as a case of vertical integration. The conceptual model proposed that sourcing behavior would be determined by asset specificity, uncertainty, t

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Sananda, Vikash. "Information Technology Offshoring." Kent State University / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=kent1209416975.

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Paravastu, Narasimha Gefen David. "Effect of trust and risk on it outsourcing relationship quality and outsourcing success /." Philadelphia, Pa. : Drexel University, 2007. http://hdl.handle.net/1860/1300.

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Rajack, Clyde. "Information Technology Outsourcing Strategies to Ensure Customer Satisfaction." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7721.

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Many information technology (IT) outsourcing initiatives fail, resulting in a high impact on business results and customer satisfaction. Without effective strategies, business leaders who outsource their IT services are at considerable risk of failure and stakeholder dissatisfaction. The purpose of this multiple case study was to explore outsourcing strategies that IT managers in Southern Ontario, Canada, used to ensure customer satisfaction. Participants included 9 executives with experience in complex IT outsourcing initiatives. Stakeholder theory and transaction cost economics theory were t

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Reimers, Michiel Andries Fivaz. "Outsourcing information technology services / Michiel Andries Fivaz Reimers." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1728.

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ANDUEZA, SILVIA GRISELDA. "INFORMATION TECHNOLOGY SERVICES OUTSOURCING: IT PROFESSIONALS ADVISORY EXPERIENCE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=16713@1.

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A tecnologia da informação (TI) é um componente que influencia o desempenho da organização e sua aplicação efetiva se constitui em um desafio em função da agilidade com que as mudanças tecnológicas ocorrem e do volume de recursos financeiros e da especialização dos recursos humanos requeridos para sua implementação. Uma das estratégias adotadas pelas organizações para suprir as necessidades de TI é a terceirização parcial ou total da prestação dos serviços de TI. O objetivo do presente estudo foi descrever a essência do significado da experiência consultiva à luz percepção de profissionais que

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Slingsby, Martin. "A systemic governance framework for information technology outsourcing." Thesis, Sheffield Hallam University, 2008. http://shura.shu.ac.uk/20369/.

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The IT outsourcing market has experienced staggering growth over recent years; however, evidence suggests that this IT outsourcing movement has been problematic. (Gartner (2002) estimated that 80% of IT Outsourcing deals failed to deliver their original anticipated business objectives). This thesis examines organisational outsourcing trends within a wider organisational context, for example the positioning of outsourcing within the 'flexibility offensive' (Atkinson and Gregory (1986)). The focus then shifts to IT outsourcing and specifically how the IT outsourcing environment is governed. This

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Ohnemus, Jörg. "Empirical analysis of information technology and business process outsourcing." Doctoral thesis, Humboldt-Universität zu Berlin, Wirtschaftswissenschaftliche Fakultät, 2012. http://dx.doi.org/10.18452/16490.

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Diese Dissertation befasst sich in drei empirischen Aufsätzen mit der Auslagerung von Informationstechnologien (IT) und Geschäftsprozessen. Der erste Beitrag untersucht die Auswirkung von IT-Outsourcing auf die Arbeitsproduktivität der auslagernden Unternehmen, wobei ein Endogenous Switching Regression Modell im Rahmen einer Cobb-Douglas Produktionsfunktion verwendet wird. Die Ergebnisse zeigen, dass Mitarbeiter, die hauptsächlich mit einem Computer arbeiten, produktiver sind in Unternehmen die IT auslagern. Daher kann die Computernutzung und IT Outsourcing als komplementäre Faktoren betrachte

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Hopwood, Marsha. "Effective Strategies for Managing the Outsourcing of Information Technology." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10837226.

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<p> More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or reintegration costs, poor quality, and loss of profits. These effects indicate that some business leaders lack the strategies to effectively manage the ITO process. The purpose of this single-case study was to apply the transaction cost economics (

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Hopwood, Marsha N. "Effective Strategies for Managing the Outsourcing of Information Technology." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5477.

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More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or reintegration costs, poor quality, and loss of profits. These effects indicate that some business leaders lack the strategies to effectively manage the ITO process. The purpose of this single-case study was to apply the transaction cost economics (TCE)

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Makhubela, Sello. "SITA IT outsourcing framework." Thesis, Stellenbosch : Stellenbosch University, 2010. http://hdl.handle.net/10019.1/6400.

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Thesis (MBA)--Stellenbosch University, 2010.<br>Purpose: The aim of this research is to establish an IT outsourcing framework to enable SITA to consider key IT outsourcing elements to provide the required IT outsourcing or similar services to its customers to better fulfil its mandate as outlined in the SITA Act and other related legislation. Design/methodology/approach: The information gathered from various literature sources was analysed, evaluated and assessed to determine trends, lessons learnt and pitfalls of IT outsourcing, and IT mergers and acquisitions to develop an IT outsourc

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Wang, Pei 1969. "A system dynamics approach to the information technology outsourcing problems." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/34804.

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Mui, Angela Koh Ser. "Investigation of IT/IS Outsourcing in Singapore." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik och datavetenskap, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4123.

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The concept of outsourcing information technology (IT) or systems (IS) has been around since mid 1960s. Today, outsourcing has become a potentially viable business solution that many IT managers are looking into in order to remain competitive in the current dynamic business and technological environment. In Singapore, the recent IT outsourcing by DBS Bank has raised the awareness and sparked off the interest to conduct this study. The purpose of this thesis is therefore to investigate this latest IT trend and to look into the concepts and practice of outsourcing in Singapore. An intensive lite

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McGowan, Cynthia. "Information Technology Outsourcing and Successful Knowledge Transfer| An Exploratory Case Study." Thesis, University of Phoenix, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10837056.

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<p> The purpose of this qualitative exploratory case study was to uncover the perceptions of Information Technology Outsourcing (ITO) project leaders and project teams regarding knowledge transfer between client and vendor partners during the opening and closing transition phases of the ITO projects. Purposeful sampling was used to identify ITO knowledge assets, including project team members as well as documents and artifacts, within the participating organizations that may provide information regarding the knowledge transfer processes during the transition phases of the ITO project. The samp

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Oduose, Godspower, and Polycarp Njinko. "Evaluating the Impact of IT Outsourcing in an Organization." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6407.

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<p> </p><p><strong>ABSTRACT</strong></p><p><strong></strong></p><p><strong>Date: </strong>16th<strong> </strong>June 2009</p><p><strong>Authors: </strong><strong><em>ODUOSE GODSPOWER ONORIODE (810822-T139)</em></strong></p><p><strong><em>NJINKO POLYCARP NGANSI (791005-5735)</em></strong></p><p><strong>Title: </strong>Evaluating the impact of IT Outsourcing in an Organization.</p><p><strong>Introduction: </strong>The continuous advancement of technology has increase the intensity of competition between organizations whose operations or core competence is based on information technology. Consequ

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Kolodziej, Marlene R. "Exploring the Role of Organizational Competencies in Information Technology Outsourcing| A Holistic Case Study on Decision-Making for Outsourcing of Cloud-Based Services." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13426102.

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<p> Executive decision-makers cannot always anticipate and fully understand the implications of information technology outsourcing (ITO) decisions for the long-term processes, capabilities, and performance of their organization, especially when considering ITO for cloud-based services. The purpose of this qualitative, holistic single-case study was to explore the decision-making process, particularly the criteria used by executive decision-makers in U.S.-based multinational corporations (MNCs), for identifying and selecting organizational competencies when engaging in ITO for cloud-based serv

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Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

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<p>The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:</p><p>“What are ITIL’s effects on IT Outsourcing implementation?”</p><p>The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesi

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Saad, Saad. "Procuring and Outsourcing IT contingent talent workers in the digital era: A Work System Lens : Information Technology Outsourcing." Thesis, Umeå universitet, Institutionen för informatik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-185569.

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Digital age is a challenging period for multinational companies resulting in a greater need for flexible organisational activities creating a huge demand for IT contingent talent workers. The purpose of this study is to examine the challenges associated with this growing phenomenon. Drawing on the work system theory as the theoretical lens governing this research and viewing organisational activities as work system is the central unit of analysis. As a consequence of pragmatism world view, qualitative methodology is designated to answer the research question. A case study strategy was conducte

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Kern, Thomas. "Relationships in IT outsourcing : an exploratory research study of a conceptual framework." Thesis, University of Oxford, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.270964.

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Oduose, Godspower, and Polycarp Njinko. "Evaluating the impact of IT outsourcing in an organisation." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6463.

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Oh, Jaeyoun. "Relational versus structural embeddedness : the roles of uncertainty in information technology outsourcing." Thesis, Brunel University, 2013. http://bura.brunel.ac.uk/handle/2438/7641.

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In response to uncertainty imposed on ITO business environments, it is reported that relational and structural embeddedness play an important role in safeguarding against opportunistic behaviour and improving long-term performance. A firm can outsource its IT services to a partner who is believed to be reliable and competent among existing parties for whom it has the outsourcing histories in the perspective of relational embeddedness. In contrast, from the viewpoint of structural embeddedness, a firm can collect information on multiple alternative candidates through the observation of their ne

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Robinson, Janell Renee. "Role of Outsourcing in Stress and Job Satisfaction of Information Technology Professionals." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2426.

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Information technology (IT) outsourcing poses a potential job loss threat to IT professionals, which can decrease job security, job satisfaction, and organizational commitment. The problem that this study addressed was the perceived role of IT outsourcing in the job stress, job dissatisfaction, and turnover intention of IT professionals. The purpose of this study was to explore how job-related stress, job dissatisfaction, and turnover intention within the IT profession are influenced by outsourcing as perceived by IT workers themselves. Phenomenology was the methodology used, and the person-en

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Netterville, Ross Neil. "Information system outsourcing and strategic decision making : a meta-theoretic review of the literature." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80097.

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Thesis (MPhil)--Stellenbosch University, 2013.<br>ENGLISH ABSTRACT: Given the ubiquity of information systems and their importance for the functioning of organisations; understanding information systems and their impact on organisations has become critical for organisational success. The ability to effectively use information systems plays an increasing role in the success of organisations. There are many facets to understanding information systems in organisations, this thesis will assess the relationship between outsourcing an information system, and the strategic processes which lead to and

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Weeks, Michael R. "Information technology outsourcing and business innovation : an exploratory study of a conceptual framework." Thesis, University of Oxford, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.408213.

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Nagpal, Pankaj. "Towards a Theory of Controls in Information Technology Outsourcing Success: A Multimethod Study." Cleveland, Ohio : Case Western Reserve University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=case1244230836.

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Thesis (Ph.D.)--Case Western Reserve University, 2009<br>Department of Information Systems Weatherhead School of Management Includes abstract Includes bibliographical references Available online via the OhioLINK ETD Center

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Louis, Lynda Roberson. "An Empirical Investigation of Employee Perceptions of Outsourcing Success of Information Technology Operations." NSUWorks, 2002. http://nsuworks.nova.edu/gscis_etd/686.

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Outsourcing is defined as the contracting out of all or parts of a company's functional work. While most outsourcing initiatives attempt to open a line of communication between upper management and affected employees, little effort is made to assess and incorporate employee perceptions into the outsourcing deal. Little research exists that addresses employee perceptions of outsourcing Information Technology (IT) functions and operations and the effects such outsourcing have on the employee. This study investigated the perceptions of employees directly involved in IT outsourcing deals in an eff

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McGuire, Carol. "WHO WE ARE MATTERS:THE IDENTITY OF THE INFORMATION TECHNOLOGY ORGANIZATION AND OUTSOURCING SUCCESS." Case Western Reserve University School of Graduate Studies / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1457534129.

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Smith, Michael Alan. "An empirical investigation of the determinants of information systems outsourcing." Diss., Georgia Institute of Technology, 1998. http://hdl.handle.net/1853/29455.

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Chan, Steven. "Governance methods used in externalizing information technology." Cleveland State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=csu1336699180.

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St, John Jeremy. "IT Offshoring Success: A Social Exchange Perspective." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9026/.

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Spending by U.S. companies in offshore IT services continues at unprecedented levels despite a high failure rate. This study fills a gap in the existing literature by examining the client-vendor offshoring relationship through the theoretical lens of social exchange theory at the organizational level of analysis from the client's perspective. Social exchange theory focuses on the exchange of activities between two parties, whether they are individuals or companies and was used as a basis for examining the client and vendor relationship. Variables were identified by a review of the literature p

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Martin, Anthony Phillip, and n/a. "Governmental Information & Communications Technology Outsourcing Since 1996 to 2000: A Risk Profiling Model." University of Canberra. Business & Government, 2007. http://erl.canberra.edu.au./public/adt-AUC20070809.121919.

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In 1996 the Howard Government came to power in Australia. At that point in time the commonwealth budget was in significant deficit, the economy was weak and there was significant commonwealth debt. To address these issues the Howard Government moved to implement several cost savings and income generating projects began under the outgoing ALP government. In addition, part of the Howard reforms was the move toward the private side in the public / private mix in the delivery of government services. One of the high profile and significant projects was the outsourcing of the commonwealth public sec

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Itzhaik, Yehoshua. "Success factors of selective information technology outsourcing in enterprise resource planning projects in Israel." Thesis, Anglia Ruskin University, 2012. http://arro.anglia.ac.uk/276332/.

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IT Outsourcing (contracting-out of Information Technology services) has become a pivotal economic trend in recent decades. This study traces the interlacing of IT Outsourcing with Enterprise Resource Planning (ERP) software systems. Little research has considered the reciprocal relations between these two phenomena. This was the gap in knowledge addressed by the research. More specifically, the research investigated: why organisations turn to IT Outsourcing providers to implement and maintain ERP systems and what are the success factors for selective IT Outsourcing within ERP projects in Israe

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Bosire, John Kennedy. "A Client-Vendor Relationship Perspective of Cultural Differences on Cross-Border Information Technology Outsourcing." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1595.

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Cross-border information technology (IT) outsourcing continues to rise due to the demand for business process outsourcing. Issues such as miscommunication and management problems have emerged because of cross-cultural disparities between clients and vendors across national borders. The theoretical framework of this study was based on the organizational culture model studies of Meek, Spradley, Smith, and Draft for examining and understanding complex organizational practices. The purpose of this mixed-methods explanatory sequential case study was to qualitatively identify and quantitatively dete

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Karlsson, Anneli. "Outsourcing av IT-verksamhet : Två motalaföretags val." Thesis, Linköping University, Department of Computer and Information Science, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1889.

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<p>Att använda sig av IT-outsourcing är en fråga som allt fler börjar fundera kring. Givetvis finns det inte ett sätt som är lämpligt för alla företag. Beroende på vilka behov och förutsättningar som finns inom en organisation kan därför olika former eller grader av IT?outsourcing användas. Vid ett eventuellt beslut så är det dock viktigt att beslutsfattarna inte enbart ser till de fördelar som kan vinnas utan också se till de nackdelar som kan följa med ett sådant beslut. Undersökningen som gjorts i rapporten tar upp dessa för- och nackdelar samt visar hur de två Motalaföretagen Autoliv elect

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Raghu, Rajath, and Jean-Baptiste Brat. "The Influence of Logistics Outsourcing on Supply Chain Management." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-19528.

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This research work as part of a Master thesis aims to analyse the potential influence of outsourced logistics function on supply chain management from a strategic perspective. To carry out this thesis work a survey is designed to collect all the necessary data, in order to investigate the influence of outsourced logistics activities. The survey targets professionals in the area of logistics from Sweden and France, a response rate of 10% and 36% has been respectively obtained. A statistical analysis has been realized by using the ANOVA method which allows us to evaluate statistically significan

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St, John Jeremy Guynes C. Stephen. "IT offshoring success a social exchange perspective /." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9026.

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Qi, Cong. "Exploring the effects of relationship and contract issues on the success of IT outsourcing : an exploratory study in China /." View the Table of Contents & Abstract, 2008. http://sunzi.lib.hku.hk/hkuto/record/B40708731.

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Abulokwe, Nneka Nancy Lorraine. "From imposed to the co-developed governance processes in IT captive offshoring engagements." Thesis, Cranfield University, 2013. http://dspace.lib.cranfield.ac.uk/handle/1826/8077.

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This thesis examines the impact of governance process development on engagements between onshore and offshore subsidiaries of multinational IT services organisations. Offshoring is a significant global phenomenon. Over the last decade, there has been substantial growth in the number of organisations setting up ‘captive’ (wholly owned subsidiaries) centres in offshore locations. The desired benefits of greater coordination, leveraging and sharing of knowledge have, in many instances, failed to materialise for these IT services organisations. These failures arise from a variety of causes includi

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Mdlokovi, Lulama Reuben. "An evaluation of the process and impact of outsourcing information technology (IT) services by Eastern Cape Treasury Department (ECTD) to the State Information Technology Agency (SITA)." Thesis, Rhodes University, 2008. http://eprints.ru.ac.za/1160/.

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Thesis (M.B.A. (Rhodes Investec Business School)) - Rhodes University, 2008.<br>Submitted in partial fulfilment of the requirements for the degree Master of Business Administration in the Rhodes Investec Business School (RIBS)

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Fernandes, Gislaine 1975. "Proposta de avaliação da gestão da terceirização de serviços de tecnologia da informação." [s.n.], 2014. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264329.

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Orientadores: Oswaldo Luiz Agostinho, João Marcos Travassos Romano<br>Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica<br>Made available in DSpace on 2018-08-24T09:06:00Z (GMT). No. of bitstreams: 1 Fernandes_Gislaine_M.pdf: 1645600 bytes, checksum: 343f7eddc7ba0cfaa8942c0169eeca5c (MD5) Previous issue date: 2014<br>Resumo: Diante do cenário atual, no qual a velocidade das mudanças e a disponibilidade de informações crescem de forma dinâmica e globalizada, o gerenciamento da informação passou a ser um componente estratégico para se obter vantagens

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Dibetso, Olebogeng Glad. "Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/23263.

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Employee performance has become increasingly important due to increased competiveness and organisations are aiming to do more with less. IT Outsourcing is one of the options organisations use to reduce costs. However at the core of IT Outsourcing is the performance of the highly skilled knowledge worker. The IT Outsourced employees find themselves in a triangular relationship between the IT Outsourcing client company and the IT service provider company.The objective of this research was to empirically quantify the factors that drive or inhibit performance of IT Outsourced employees and compare

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Ohnemus, Jörg [Verfasser], Alexandra [Akademischer Betreuer] Spitz-Oener, and Ulrich [Akademischer Betreuer] Kaiser. "Empirical analysis of information technology and business process outsourcing / Jörg Ohnemus. Gutachter: Alexandra Spitz-Oener ; Ulrich Kaiser." Berlin : Humboldt Universität zu Berlin, Wirtschaftswissenschaftliche Fakultät, 2012. http://d-nb.info/1021482161/34.

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Svensson, Emma. "Outsourcing och backsourcing av IT-lösningar : Utveckling och bakomliggande faktorer." Thesis, Linköpings universitet, Informatik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-126111.

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Outsourcing, det vill säga då en organisations tjänster eller produkter inom en funktion eller aktivitet läggs ut till en extern aktör, blev alltmer märkbart under 1990-talet. Trenden har vuxit till att utgöra en norm i dagens samhälle och numera outsourcar organisationer allt från förvaltning av informationsteknik (IT) till hela funktioner. Outsourcing av IT anses vara en växande och alltmer global företeelse, däremot kan problem med ett outsourcingavtal eller förändringar av ett företags affärssituation leda till backsourcing, vilket innebär att en organisation väljer att föra tillbaka och å

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