Dissertations / Theses: 'Informationsarkitektur'

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Sawut, Sabit, and Amir Troche. "Informationsarkitektur och användarbehov av internetbehandlingar." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20227.

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The purpose of this thesis is to examine the usability of internet services for health treatments. The purpose of this study is to investigate how to improve the usability on Internet-based platforms to enhance the user experience around these systems. This, by examining the e-service 1177 as an example of such services, by using theories and previous research. Theories and methods that are dealt with are based on the literature regarding usability on web-based websites. Previous research suggests that usability is essential on similar platforms that offers online treatments. The data collection was done using a qualitative data collection method called think aloud. This data collection is used as user cases. By analyzing the content of the web applications' different pages and functions, development suggestions in the form of guidelines are generated on how to improve the current stage of similar e-services. This thesis is intended to create a foundation with guidelines for other organizations profiling themselves for onlinetreatments. The conclusion is that several components should be improved for enhancing the usability on such platforms.

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Hellqvist, Jennie. "Informationsarkitektur och navigationsdesign ur synskadade användares perspektiv." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20053.

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Trots nationella lagar baserade på internationella tillgänglighetsriktlinjer visar rapporter att myndigheters webbplatser inte är tillgängliga för användare med funktionsnedsättning. Riktlinjerna för webbtillgänglighet i Sverige bygger på internationella standarden WCAG 2.0, nivå AA samt uppfyllnad av punkterna; ”Språket är enkelt och begripligt” och ”Navigeringen har en tydlig och överskådlig struktur”. Utifrån studier som har identifierat problem som inte kan kopplas till riktlinjer i den internationella standarden för webbtillgänglighet(WCAG 2.0) argumenteras för att tillgänglighetsarbetet behöver inkluderas redan under utvecklingsprocesserna. Arbete kring utformningen av en webbplats navigation och sitestruktur faller under metoder och principer inom informationsarkitekturen. I denna uppsats redogörs för en studie vilken undersökt hur synskadade användares definition av användbara navigationsstrukturer förhåller sig till metoder och principer inom informationsstrukturen. Under studien skapades fördjupad kunskap kring användargruppens beteende, användning av strategier samt preferenser för navigationens utformning. Data samlades in genom en användarstudie baserad på metoderna för deltagande observation och kvalitativ intervju. Det insamlade materialet från studien analyserades genom kvalitativa analyser och utfördes i två delar. Den första analysen behandlade användarnas beteenden och upplevelser och sammanfattades i ett antal teman vilka representerar användarnas upplevelser, preferenser samt användning av strategier. I ett andra steg analyserades hur användarnas förhållningssätt överensstämmer med metoder och principer inom informationsarkitekturen.Resultatet visar på ett antal aspekter vilka bör beaktas vid tillämpning av metoder och principer för utveckling av webbplatsers navigation och informationsarkitektur. Benämningar på rubriker och länkar är viktiga för att skapa översikt och navigera. Transformation av länklistor samt listornas placering i förhållande till övriga element har betydelse för navigeringens upplevda effektivitet. Användarna förlitar sig vidare på konventionellaplaceringar av navigationselement. De föredrar att söka (searching) framför att leta (browsing). En stor mängd information och/eller grafiska element samt användarens mentala modell påverkar informationssökningens upplevda effektivitet. Ovan nämna aspekter har analyserats i förhållande till metoder och principer inom informationsarkitekturen och har identifierats påverka följande. Vilka element som ska ses som ett navigationssystem bör utvidgas och navigationssystemens komponenter bör fungera utanför sin kontext. Namngivning och benämningar har visat sig ha extra stor påverkan på interaktionen och bör formas för att stödja auditiv scanning. En ökad mental belastning påverkar formen på användarens mentala modell och arbetsminnet kapacitet. Söksystemen används ofta och i stor utsträckning för att snabba upp informationssökningen. Studien visar även att navigationsstresstestet inte är en tillförlitlig metod för att utvärdera synskadade användares upplevelser, preferenser och användning av strategier.
Despite national laws based on the international standards for accessibility reports shows that government websites aren’t accessible for disabled users. Guidelines for web accessibility in Sweden are based on the international standard WCAG 2.0, level AA of conformance which includes simple and understandable language and clear and easy overview of the navigation. Based on previous studies that identified problems thatcan’t be extracted from guidelines from the international standard (WCAG 2.0) argues that the web accessibility needs to be included earlier during the development process. The work behind the websites navigation and site structure falls under the methods and principles of information architecture. In this thesis, a study regarding how visually impaired user’s definition of usable navigation structures relate to methods and principles of information architecture will be presented. The study deepened the knowledge of the user groups behavior, use of strategies and preferences for navigations design. Data was collected during a user study based on participation observations and qualitative interview. The collected material from the study was compiled during qualitative analysis and was divided in two parts. The first analysis was focused on the user’s experiences and preferences and was summarized as a collection of themes. During the next stage the themes were analyzed in connection with the methods and principles of information architecture.The result indicates aspects that should be considered when practice methods and principles during the development of websites navigation and information architecture. Labels on heading and links are important to overview and navigate. Transformation of list of links and the placement of the lists in regard to other elements have impact on the experience of the navigation. The users follow conventions when searching for navigation elements. They prefer searching before browsing. Large amount of information, graphical elements and the mental model have an impact on information seeking as well as the effectiveness. The previous findings have been analyzed in connection with the methods and principles of information architecture and the following are considered important. Navigation systems should be expanded and designed to work outside it’s context. Names and labels have a great impact on the interaction and should be design to support scanning with the ears. Increased mental load affect the shape of the mental model and the capacity of theworking memory. Search systems are used often and are used to speed up the information seeking process. Lastly, the result indicated that the navigation stress test is not reliable as an evaluation method for visually impaired users and should not be used to evaluate the use of strategies, the user experience and user’s preferences.

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Olin, Paulina. "Informationsarkitektur för användarbehov : en användarcentrerad analys av Oatly.com." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-11733.

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The purpose of this bachelor thesis is to examine the usabilityof Oatly.com, using qualitative as well as quantitative methodswithin usercentereddesign and information architecture, inorder to propose ways of developing and improving it. Byanalyzing the content of the website’s home page, andcomparing it to the home pages of similar websites usingcompetitive benchmarking, suggestions are made on how toimprove the home page of the website, along with results fromcontextual inquiries carried out using participants representingthe company’s target group. The methods used are followedout from a usability perspective, and are focused on the needsand preferences of the target group. The conclusion reached inthis thesis suggests that the overall quality of Oatly.com iswell thought out and adjusted to appeal to the desired targetgroup. However suggestions are made on how the website canbe adjusted and improved in order to appeal to the targetaudience, as well as ways for Oatly to continue the assessmentand analysis of how to continually evolve and improve thewebsite. The suggestions for development of the websiteinclude adding a search function, adding significant content tothe productandcontact pages, adding content which explainsto the user how the company’s products can be utilized, aswell as changing the current utilization of the slider on thehome page.

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Danielsson, Kristian, and Hanna Eliason. "Informationsarkitektur ur ett användbarhetsperspektiv : En fallstudie hos Länstrafiken." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-33688.

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Förmedling av information inom en organisation är en viktig del för att det dagliga arbetet ska fungera. Rätt person ska få rätt information på rätt sätt. Vår undersökning syftar till att visa hur en informationsarkitektur som utformas utifrån användarnas behov kan förbättra en verksamhets informationsförmedling. Genom en fallstudie på Länstrafiken i Örebro undersöktes vad för information dess användare vill ha och hur de vill ha den. Frågorna som undersökningen ämnar besvara är: - På vilket sätt kan ett användbarhetsperspektiv leda till en förbättrad informationsarkitektur? - Hur optimeras informationsförmedlingen med en användarcentrerad informationsarkitektur? En användarcentrerad informationsarkitektur utformas utifrån användarnas behov. För att besvara frågeställningarna användes teorier om användbarhet och Zachman’s ramverk vilket beskriver informationsarkitektur utifrån sex olika frågor. I studien användes två av dessa frågor för att ta fram artefakter till en informationsarkitektur: Var och Hur. I första steget av undersökningen togs hur informationsarkitekturen ser ut idag fram utifrån kvalitativa intervjuer med de anställda. Därefter utformades en enkät för verksamhetens kunder för att ta reda på vad för slags information de vill ha, och hur de vill ha den. Utifrån svaren från enkäterna samt intervjuerna kunde en mer användarcentrerad informationsarkitektur tas fram. Användbarhet kan således påverka informationsarkitekturen positivt genom att låta fokus ligga på de som är involverade i hur information ska förmedlas. Då rätt information på snabbast sätt kommer genom rätt informationskanal så kan informationsförmedlingen optimeras.
Distribution of information within an organization is an important part of the daily working routine. It is important that the right information in the right way. Our study aims to show how usability in information architecture can help a business to improve the way of provide information. Through a case study at Länstrafiken in Örebro it was investigated what kind of information the users want and how they want it distributed. The questions the study aims to answer are: - How can a usability perspective lead to improved information architecture? - How can the flow of information optimize with a usable information architecture? A useful information architecture is designed based on user needs. To answer the questions we used theories of usability and Zachman's framework, which describes information architecture based on six different issues. The study used two of these issues in order to develop artefacts to form an information architecture: Where and How. The first step in the study was to establish how the information architecture looks today based on qualitative interviews with employees at Länstrafiken. As a second step a questionnaire was designed for the company's customers to find out what kind of information they are interested in and how they want it distributed. Based on the responses from the respondents and the employees an information architecture with usability was developed. Usability can therefore affect the information architecture positive by letting the focus be on those who are involved in how information is being communicated. When the correct information goes through the right information channel in the most effective way the way of communicate the information gets optimized.

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Charlie, Forsgren. "Informationsarkitektur för militära piloter : Tillämpning och utvärdering av metoder från fältet." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120577.

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Luftstridsskolan upplever problem med deras digitala resurser eftersom de saknar överblick och vet inte hur studerande använder dessa. Infor- mationsarkitektur är ett område som bemöter dessa problem och dess metodiska ramverk kommer i detta arbete att användas för att kartlägga resurser, se hur dessa används och slutligen skapa en ny struktur att pre- sentera resurserna i.

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Hjalmarsson, Johanna. "Designa ett gränssnitt för enkel installation : Informationsarkitektur, mentala modeller och användarcentrerat arbetssätt." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-159935.

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Föreliggande arbete ämnade undersöka hur mentala modeller kan stödjas i en informationsarkitektur i ett administratörsgränssnitt (specifikt för systemet Phoniro Care) samt ta fram riktlinjer för fortsatt och framtida design. Arbetet utfördes i samarbete med företaget Phoniro med målet att anpassa installationsprocessen för larmmodulen i systemet Phoniro Care till användare i verksamheten. Genom designprocessen tillämpades ett användarcentrerat arbetssätt genom metodik såsom kontextuella observationer, card sorting och deltagande design. Utifrån detta framkom resultatet att användarnas mentala modeller av systemet motsvarade en hierarkisk struktur med grupperingar. Ytterligare resultat var ett flöde för installationsprocessen. Med detta som grund bildades en ny informationsarkitektur som visualiserades med stöd från data samt designprinciper. Den visuella designen som skapades anses kunna fungera som ett underlag för framtida arbete med utformningen liksom de dokumenterade designmål och designbeslut som tagits genom arbetets gång.

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Alsterberg, Matilda. "Mot en bättre upplevelse : Hur användarupplevelsen kan förbättras på webbplatsen hagabadet.se med fokus påinformationsarkitekturen." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10852.

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User Experience plays a big part in web design. A bad UX can lead to users not finding what they´re looking for, or not understanding how to use the website. This study uses fou rmethods to examine User Experience on the website hagabadet.se. It starts of with a survey and a contextual inquiry to generate data that will show the main issues of the website. From the result of the two studies, two new method sare created to continue analysing the issues and to find a solution to them. The following methods are card sorting and CI with prototypes. These methods focus on analysing how the users want information to be structured. The result of the study show that the users need a better structure of information to find what they need, and that they are missing some important elements to be able to accomplish what they want on the website. New prototypes combined with examples are made to illustrate a development proposal that could improve the UX of the website.

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Nilsson, Petra, Alexander Thuresson, and Jesper Mellquist. "Hållbar utveckling, ett laddat ämne : En undersökning om sambandet mellan hållbar utveckling och webbutveckling." Thesis, Blekinge Tekniska Högskola, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-12160.

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Lundberg, Elin, and Madelena Stunis. "Vägen till god användbarhet : En fallstudie inom informationsarkitektur med fokus på ett informations- och filhanteringssystem." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-105170.

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Since Internet has become a more important and more certain source of information the user require greater and more demands than ever before on the layout and function of different web pages. When search engines gives us the opportunity to millions of hits in just a fraction of a second it’s essential to optimize the structure and architecture, which forms the foundations of all the content. In a time when a company’s digital footprint plays an important role for the costumer and the transmitter it’s of utmost importance to have a steady, well-structured foundation to build new platforms of information on. But how do you manage to build a good foundation? Some of the most important key elements in Information architecture are Organizing, Navigation, Search and Labeling. The aim of this study was to create guidelines for a user-friendlier interface, by analyzing the principals and gathered data. The evaluation method for the gathering of data was interviews and usability testing. The interviews was performed on some of the employees of Ostnor AB and documented by audio recording. The usability testing was performed on four users, unfamiliar to the information and storage bank system of the case, and where documented by eye tracking. The guidelines, which were developed, showed that the company have to focus on one platform, consistency on the websites and a implementation of a search system. The result of the study shows that there should be one shared platform managing all the information and images on the sites, so the user could easily find the right information without having to navigate through multiple sites. The results also shows the importance of consistent design of reoccuring elements within the platforms to increase the user recognition on the site. It is also evident that a search system should be implemented to increase the user recognition on the site. It is also evident that the search system should be implemented to increase efficiency for the user.

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Engvall, Sofia. "Att skapa ett informationssystem : en holistisk ansats." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18739.

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This thesis aims to discuss how an information system and its users may adapt to each other. The main discussion is how to create an information system that is adaptable without losing its organising properties. The thesis uses a holistic approach to the topic and the areas being dealt with are information architecture, interactive information retrieval and information searching. The practical work consisted of constructing a database for Autoliv’s Research and Development branch. The Research and Development branch also served as the population for a questionnaire in information searching, which was performed to collect empirical findings prior to developing the database. The results showed that pearl growing was the most commonly used search strategy and free text searches were performed if the user was previously unfamiliar with the requested documents. Relevance was judged from author, context and abstract. The outcome of the questionnaire was discussed with regard to the literature, where certain empirical findings were confirmed. Practical issues were discussed concerning the questionnaire and the literature. The conclusion drawn is that the construction of an information system that proved to be useful from an organising perspective and an information searcher’s point of view was a question of superiority/inferiority of accessing the system. In other words, would the organising properties be more important and therefore superior, or would the interface and search engine be of more importance? Whether the information system should serve the user or if the user should serve the system depends on the purpose with the information system.
Uppsatsnivå: D

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Stolpe, Margenberg Martin, and Lisa Hamberg. "Se hit! : En studie om hur man genom informationsarkitektur och grafiskt gränssnitt når ut med ett budskap på webben." Thesis, Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-27634.

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Vårt arbete har gått ut på att skapa två separata webbplatser. Vi har varit delaktiga i hela processerna från idéstadie till färdiga produkter. Webbplatserna vi tagit fram är Jag är fri - en kampanjhemsida åt RFSL, samt Laszlo & Tear - en presentationshemsida åt en musikduo. De två webbplatserna skiljer sig åt då vi klassar Jag är fri som samhällsnytta medan vi klassar Laszlo & Tear som underhållning. Vi såg dock en gemensam nämnare - att de skulle verka marknadsförande och att webbplatsbesökaren enkelt och tydligt skulle uppfatta syftet. Vi ville därför med vår studie undersöka hur man genom informationsarkitektur och grafisk form på ett tydligt och enkelt sätt når ut med rätt budskap och känsla. Studien resulterade i en guide som bidrar med kunskap för att utveckla enklare och mer användarvänliga webbplatser.
Our mission was to create two different web sites. We have been involved in the entire process from idéa to finished product. We have developed web sites for RFSL’s campaign called Jag är fri (eng. I am free) and the music duo Laszlo & Tear. The web sites differ from each other – Jag är fri has a social benefit and Laszlo & Tear is classified as entertainment. We saw, however, a common denominator – both sites should operate in promotional porposes and the recipient should clearly understand the purpose. We wanted to examine the best way to reach out with the right message through information architecture and graphical interface. This paper resulted in a guide that contributes knowledge of how to develop simpler more user friendly web sites.

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Billqvist, Ung Malin. "Användarupplevelse vid bostadsköp på webben : En utvärdering av Derome Mark & Bostads webbplats." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10855.

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The aim of this study was to find aspects for improvement of the user experience on the website of the company Derome Mark & Bostad, a company that builds and sells houses and apartments. Before this study no such evaluation had been done on the website, and the company did not know their customer very well. For the evaluation the methods Contextual Inquiry (CI) and survey were used. For the CI:s the participants performed a number of tasks on the website, while giving feedback on the website. The survey was designed to involve the aspects that came up in the CI:s, and it was sent out to former customers. The most important aspect on the website for the participants was the information. This included information on price and size, and pictures. Overall the participants wanted a bit more information and more complete information. The second most important aspect was the information architecture. The menu was an important feature here, one that needed to be improved. Long pages with text were also a problem. Third came the design of the website. This was important both for the feel of the site, which in this case was nice and modern, and to help make important information clearer. What the website lacked a bit in this aspect was a more consistent and neat layout. Last in the study, suggestions were made on how these aspects on the website can be improved, based on the results of the CI:s and survey.

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Axelsson, Amanda, and Lova Karlsson. "Utveckla för positiva användarupplevelser : Utveckling av en webbplatsprototyp för en mindreinredningsverksamhets webbplats." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12427.

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This report describes the process of developing a website prototype with a focus on User Experience and Information Architecture. The study has been undertaken on behalf of a relatively small interiordesign company, whose business will eventually be transferred from selling products and services in both their physical store and on their website, to selling only on the web. The focus of the study was to investigate the target audience's information and experience needs when visiting the website, which was taken into account in the process of developing a user-centered website prototype. While the maingoal was to create a user-centered website prototype that aimed to promote positive user experiences, another objective was to develop a website that can also maintain the company's corporate identity. The future users of the website were involved during the design process. A semi-structured interview was conducted followed by two user tests, one on the the existing website and one on the produced prototype. Participants were asked to perform tasks while they gave commentary about their reactions and perceptions. The results from the user test show that there is a significant connection between the audience’s experience and their information needs. This in turn also relates to how the target groupexperiences the corporate identity. The results confirm that structure, content and a esthetics aret hree aspects that are inherently linked and important to consider.

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Glimeld, Simon. "Coffeehouse : - en målgruppsanpassad webbplats." Thesis, Mälardalen University, Department of Innovation, Design and Product Development, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-574.

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Detta examensarbete har haft som syfte att i enlighet med god informationsdesign skapa ett förslag till en målgruppsanpassad webbplats åt Coffeehouse i Eskilstuna. Genom enkätundersökningar, intervjuer och analyser har jag tagit reda på hur målgruppen ser ut samt vilket informationsbehov de har.

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Broberg, Jimmie. "Hur användbarheten uppfattas under högskolestudenters navigering på ett förlags hemsida : En fallstudie av Studentlitteratur AB." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-71177.

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En stor andel av Sveriges befolkning genomför sina köp online. Forskare menar att det finns ett tydligt samband mellan användbarhet och framgångsrik e-handel. Därmed är det viktigt för företag som bedriver e-handel att ha en användbar hemsida. Ett fallföretag upplever ett bortfall av kunder på sina kategori- och produktsidor och att eventuella köp uteblir. Fallföretaget är ganska övertygade om att det rör sig om kundgruppen högskolestudenter. Studiens huvudsyfte är att identifiera och beskriva hur högskolestudenter uppfattar användbarheten under navigationsprocessen mellan kategorisidor och produktsidor på ett fallföretags hemsida ur ett konsumentperspektiv. Bisyftet är att identifiera och beskriva hur högskolestudenter navigerar mellan kategorisidor och produktsidor hos ett fallföretags hemsida ur ett konsumentperspektiv. Forskningsdesignen är kvalitativ och fallstudiemetoden har tillämpats i studien. Fem högskolestudenter och två representanter från fallföretaget har intervjuats i semistrukturerade intervjuer. Högskolestudenterna har genomfört användbarhetstester och blivit observerade under testerna. Fallföretagets uppfattningar skiljer sig till viss del från högskolestudenternas uppfattningar. Några av de viktigaste slutsatserna är: Högskolestudenterna anser att hemsidan har en högre grad av användbarhet under navigationsprocessen mellan kategori- och produktsidorna. Fallföretagets uppfattning är att användbarheten är av en lägre grad under navigationsprocessen mellan kategori- och produktsidorna än högskolestudenternas uppfattning. Den lokala navigationen är det mest tillämpade navigationssystemet av högskolestudenterna. Det största hindret under navigationsprocessen enligt högskolestudenterna och fallföretaget är kategoriernas benämningar, vilket påverkar användbarheten negativt.

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Svensson, Malin. "Hur placering och utformning av innehåll kanpåverka användares upplevelse på stora webbplatser : En användarstudie." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-11931.

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This study aims to investigate if users find the informationthey are looking for on the IKEA web site. To examine this,both quantitative and qualitative methods are used. Themethods used in this study is heuristic evaluation, survey,contextual inquery and web analysis. The result shows thatusers has hard to find categories that are hidden in a dropdownmenu and find it hard to notice elements that areseparated from the content itself.

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Johansson, Emelie, and Anna-Mia Lagerstedt. "Hur skapas positiv användarupplevelse av resetjänster i ett internetbaserat system?" Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20040.

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En användare vilken inte är tillfreds med användarupplevelsen på en internetsida tar sig lätt vidare genom endast ett musklick, vilket betyder att det är av största vikt att användbar design är central. Disciplinen interaktionsdesign tar hänsyn till hur användaren använder och upplever en internetsida genom att ta hänsyn till mänskliga beteenden och vad användaren vill uppnå med tjänsten och på så vis skapar positiv användarupplevelse, samt gör den användbar.Interaktionsdesign är en av flera discipliner som ingår vid skapade av positiv användarupplevelse för användaren. Andra av dem är informationsarkitektur, grafisk design och användbarhet. Informationsarkitektur är en disciplin vars syfte är att särskilja information och dataledning ifrån varandra och genom detta att skapa en internetsida som är lätt att använda, ger bra information och uppfyller syftet för användaren genom strukturerad information. Grafisk design handlar om hur element tas om hand och arrangeras för att förmedla beteende och information. Användbarhet handlar om lättheten i användningen av en internetsida med fokus på hur lätt den är att lära sig och hur lätt den är att använda. Att skapa användbarhet på Internet innehåller förståelse av användaren som använder sidan genom förståelse av hur denne lever och arbetar, så att tjänstens form och beteende stödjer de mänskliga beteendena och för att fullgöra det måste interaktionsdesign inkluderas i den arbetsgången. Interaktionsdesign är därför en viktig disciplin för att skapa positiv användbarhet och användbarhet i sin tur är viktigt för att skapa positiv användarupplevelse. En studie från 2008 visar på att så många som 70 % av den totala bokningen av resor sker via resetjänster på Internet, dock är det endast 50 % av användarna som återkommer till sidan för att boka igen. Detta visar på vikten av att skapa användbarhet för användaren, så att användaren får en positiv användarupplevelse och inte byter sida under bokning eller aldrig återkommer. EU har samma år kritiserat resetjänster hårt för att ha missledande priser på sina sidor, vilket gjorde att många av dem åtgärdade problemet. Dock visar det på problem att skapa användbara resesajter. Lars Hult (2000) skriver även i sin avhandling ”Publika gränsytor – ett designexempel” att mer forskning genom fälttester av internetbaserade tjänster bör göras. Han menade att dessa fälttester skulle resultera i fördjupad kunskap om användarnas informationsbehov och informationsvanor för att sedan relatera det till designarbetet vid skapande av internetsidor. Vi såg här ett problem med att skapa positiv användarupplevelse för användaren och såg det intressant att studera. Målet med vår studie var att bringa klarhet i hur en positiv användarupplevelse av resetjänster i ett internetbaserat system skapas. För att svara på frågan skapade vi oss en förförståelse i teori för att sedan genomföra laboratorieexperiment och intervjuer med fokus på ett antal valda interaktionsdesignprinciper. Detta för att ta reda på vilka problem användarna stötte på vid användning av resetjänster i ett internetbaserat system och för att studera interaktionsdesignprincipernas vikt för positiv användarupplevelse. Utifrån det framkom fler interaktionsdesignsprinciper vilka var viktiga för att skapa positiv användarupplevelse. Resultatet vi fick fram resulterade i en modell vilken förklarar sambanden mellan interaktionsdesignsprinciperna och hur de ska samspela för att resetjänster i ett internetbaserat system ska skapa positiv användarupplevelse med fokus på användbarhet. Vi ser att vår studie kan vara intressant för interaktionsdesigners och andra vilka är intresserade av områdena interaktionsdesign och användarupplevelse.

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Bikic, Mirel, and Amir Pllana. "Bidrar SOA till kvalitativa egenskaper och inom vilken aspekt av affärsnytta? - Bidrar SOA till affärsnytta?" Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20604.

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Affärsnytta är ett mångtydigt och svårdefinierat begrepp, men det är något som alla verksamheter vill uppnå.Uppsatsen avgränsar sig till särskilda kvalitativa egenskaper som definieras av ISO/IEC FDIS 25010:2010 under kapitlet "Quality in use". Uppsatsen går ut på att utvärdera de kvalitativa egenskaperna och om SOA (Service Oriented Architecture) bidrar till dessa samt inom vilken aspekt av affärsnytta. För att svara på frågan var det relevant att utvärdera begreppen Affärsnytta och Kvalitativ nytta samt definiera SOA.Resultatet fick vi genom kvalitativa intervjuer från fyra respondenter som har deltagit i ett lyckat SOA projekt och har goda kunskaper inom SOA och dess koppling till affärsnytta inom olika aspekter.Utifrån litteraturen och resultatet ser vi indikationer på att SOA bidrar till de utvalda kvalitativa egenskaperna. Resultatet visar även indikationer på att SOA bidrar till kvalitativ nytta och att det är en drivande kraft för strävan av affärsnytta.
Business value is ambiguous and very hard to define, but it is something that all enterprises strive for.The thesis focuses on specific quality characteristics defined by ISO / IEC FDIS 25010:2010 chapter "Quality in use". The thesis aims to evaluate the qualitative attributes and to find out if SOA (Service Oriented Architecture) contributes to these and in what aspect of business value. To answer the question it was relevant to define Business Value, Qualitative value and SOA.Our results are based on four qualitative interviews from respondents who have participated in a successful SOA project and have knowledge about SOA and it’s connection to business value in various aspects.We see indications that SOA contributes to the selected qualitative characteristics based on the litterature and result. The result also indicates that SOA contributes to qualitative value and that it is the driving force behind the pursuit of business value.

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Granlund, Markus, and Sacha Milo. "Etik, digitalisering och den professionella rollen." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20504.

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Ny teknik utvecklas dagligen och ger upphov till nya möjligheter för användaren. Med tanke på teknikutvecklingens framfart kan de etiska aspekterna ibland försummas. Syftet med uppsatsen är att lokalisera etiska problemställningar som uppkommer vid utövandet av yrkesrollen informationsarkitekt. För att lokalisera dessa utfördes en litteraturundersökning samt en etisk analys av resultatet. Litteraturundersökningen resulterar i tre teman: immaterialrätt, sociala nätverk och beteende och identitet på nätet. På dessa teman applicerades Tavanis analysmodell för att lyfta fram olika etiska perspektiv. Uppsatsen kunde utifrån resultaten lokalisera att det finns ett allmänt behov av etik för utvecklare.
New technologies are being developed every day which creates new opportunities for users.Given the technological advancement, the ethical issues can sometimes be neglected. The purpose of this paper is to locate the ethical issues that arise when working as an Information architect. To locate these issues a literature survey was conducted and an ethical analysis was performed of the results. The survey covers three areas: intellectual property, social networks and human behaviour. To deliberate on the ethical issues Tavanis analysis model was used. The result of the paper concluded a general need of ethics for developers.

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Edéus, Jakob, and Johansson Joakim Lindén. "Uppmärksamhet och mental belastning : En kvalitativ studie om hur designprinciper påverkar uppmärksamhet och mental belastning i ett gränssnitt." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65860.

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I dagens samhälle blir vi ständigt distraherade i vår vardag i form av notiser och dylikt, det är ett fenomen som refereras till som informationsöverflöd. På arbetsplatser blir detta ett problem då överflödet av information distraherar oss från arbetet och därav kan vi inte vara effektiva. Informationsöverflödet belastar då vår mentala kapacitet med irrelavant information, syftet med denna studie var därför hur etablerade designprinciper påverkar uppmärksamhet och mental belastning vid just inlärning av ett gränssnitt. I denna uppsats undersöks därmed områden som mental belastning, uppmärksamhet, arbetsminne, informationsarkitektur och användbarhet med teorin Cognitive Load Theory som teoretiskt ramverk. Två empiriska datainsamlingar genomfördes i studien för att undersöka valda forskningsområden. Den första empiriska datainsamlingsmetoden var en skissworkshop där målet med denna var att, tillsammans med användarna, diskutera informanternas skisser i relation till mental belastning och uppmärksamhet. Datan från workshopen lade grunden för utveckling av en prototyp över ett gränssnitt. Den senare empiriska datainsamlingen bestod av ett “think aloud” användartest och en SUS-utvärdering av prototypen. Resultatet från denna studie har visat att designprinciper som ämnar att förbättra användbarhet med fördel kan appliceras för att hjälpa användaren att behålla uppmärksamheten vid användning av ett gränssnitt samt minska den irrelevanta mentala belastningen. Enligt Cognitive Load Theory kan en lägre total mental belastning bidra till effektivare bearbetning av information och därmed även till effektivare inlärning.

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Hasselblad, Caroline, and Anna Söderstig. "Digital bildhantering utifrån ett användarcentrerat perspektiv med hänsyn till användarens flöde." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45681.

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Bildhantering är idag mer populärt än någonsin. Marknaden erbjuder fler, bättre och enklare kameror vilket resulterar i att allt fler tar bilder för att publicera på olika sätt. Digital bildhantering är mer än bara ett populärt tidsfördriv, det har blivit ett sätt att kommunicera på. Oavsett användningsområde så krävs det mycket av de program och system som hanterar digitala bilder. Det är idag ett stort behov, men också ett krav, i många branscher. Tidigare forskning visar på att det finns en kunskapslucka inom bildhantering ur ett användarcentrerat perspektiv.Denna studie handlar om bildhantering utifrån ett användarcentrerat perspektiv där fokus kommer att ligga på användarupplevelse och informationsarkitektur. För att få en positiv användarupplevelse krävs ett bra användarflöde. Användaren ska inte behöva avbrytas i sitt arbete på grund av en dålig struktur i gränssnittet. Irritation och frustration ska undvikas. Avgränsning i studien har gjorts gällande gränssnitt som hanterar övriga typer av filer samt gränssnitt som ligger på webben och i “molnet”. Syftet med studien är att identifiera viktiga faktorer då användaren strukturerar och hanterar bilder för att bidra till en bättre upplevelse och ett bättre användarflöde. En fallstudie genomfördes för att utvärdera och undersöka gränssnittet för ImageVault, ett digitalt bibliotek för bilder. Uppdragsgivaren i fallstudien var Meriworks AB. Utifrån den teori som studien behandlar har ett antal designprinciper framställts. Dessa designprinciper låg sedan till grund för den heuristiska utvärdering som gjordes för att få en helhetsbild över gränssnittet. För att få ett mer användarcentrerat perspektiv i studien genomförde författarna även 18 intervjuer med befintliga användare av gränssnittet. Intervjufrågor utformades med hjälp av den teori som tagits fram. Baserat på de intervjuer som gjordes har personas och scenarier skapats för att sedan resultera i ett antal mockuper som visar på framtida funktionalitet och struktur över gränssnittet.Studien har fokuserat mycket på att utvärdera ett gränssnitt utifrån användarnas perspektiv, hur uppbyggnaden är gällande ett gränssnitt som hanterar digitala bilder. Författarna strävade efter att ta reda på hur man kan uppfylla användarens behov och mål och samtidigt konstruera ett gränssnitt som hanterar digitala bilder på ett bättre sätt med hjälp av informationsarkitektur och användarflöde. Under studien har författarna identifierat ett antal faktorer som ansetts vara viktiga vid kategorisering och hantering av bilder i digitala bibliotek. Dessa faktorer är ett resultat utifrån studiens teoretiska ramverk och fallstudiens datainsamling tillsammans med de mockuper som skapats. Dessa faktorer kan ligga till grund för att utveckla gränssnitt som behandlar digital bildhantering. Fortsatt forskning behövs för att ta reda på faktorernas validitet men även för att undersöka om dessa faktorer behöver kompletteras ytterligare.
Today imaging is more popular than ever. More pictures will be published in different ways since the market offers more, better and simpler cameras. Digital imaging is more than just a popular time-killer, it has become a way to communicate. Whatever their intended use, it is required a lot from the programs and systems that handle digital images. There is a great need, but also a requirement in many industries. Previous research shows that there is a gap of knowledge in imaging from a user-centered perspective.This essay is about imaging based on a user-centered approach with a focus on user experience and information architecture in the world of digital photo libraries. A positive user experience requires great user flow. The user shouldn’t have to be interrupted in their work due to a poor structure of the interface. Irritation and frustration should be avoided. Interfaces that manage other types of files and interfaces located on the Web and in "the cloud" have been delimited in this essay. The purpose of this essay is to identify important factors when categorizing and managing images for contributing to a better experience and a better user flow. The company Meriworks AB has given the authors the task of evaluating and investigating the interface for ImageVault, a digital library of images. A number of design principles have been created based on the theories that the essay contains. These design principles formed the basis for the heuristic evaluation that was done to give the authors an overview of the interface. To get a more user-centered perspective, 18 interviews with existing users of the interface were carried out. Based on the theories of the essay interview questions were designed. Based on the interviews personas and scenarios were created, to the result in a number of mockups showing future functionality and structure of the interface.The study has focused very much on evaluating an interface based on user perspective and how the structure is built in an interface that manages digital images. The authors aimed to determine how to meet the user's needs and goals and designing an interface that manages digital photos in a better way with the help of information architecture and user flow. During the study, a number of factors have been identified which are considered important for the categorization and management of images in digital photo libraries. These factors are the result, based on the theoretical framework of the essay and the data collection of the case study together with the mockups created. These factors may be the basis for developing interfaces that deal with digital imaging. Further research is needed to find out the validity of the factors, but also to examine whether these factors need to be supplemented further.

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Oskarsson, Alexander. "Användartester inom webbutveckling : Är användartester nödvändigt vid utveckling av webbplatser?" Thesis, Umeå University, Department of Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-34876.

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The aim of this study is to get a deeper understanding about user tests as well as answer the question about if testing for users is necessary at all times. I've done a comparison between what the literature says, and what a company says, about testing. The tests that's been in focus in this study is prototyping and card sorting tests. Prototyping aims to give the developer feedback about the design and check if there are any obvious problems with the design. A card sorting test can be used to get input about how information architecture should be constructed. Information architecture is how the links are related in a navigation system. The company doesn't think that testing is as important as the literature. The company doesn't usually test but for the current situation they did it since the interface is crucial for their clients business. The conclusion of this study is that testing is rather important. For a designer who hasn’t got that much experience, user testing can be a way to get feedback about his designs. A more experienced designer might not need to test as much but he should be aware of testing as a possible design tool.

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Dawit, Milkias. "Vad gör Legimus webbplats användarvänlig? : En fallstudie om vad studenterna på Högskolan Dalarna anser göra www.legimus.se användarvänlig." Thesis, Högskolan Dalarna, Institutionen för information och teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:du-38087.

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Legimus är ett online bibliotek som tillhör Myndigheten för tillgängliga medier. Myndigheten för tillgängliga medier arbetar för att ge männi-skor med olika förutsättningar tillgång till litteratur och samhällsin-formation. Legimus är ett verktyg som används för att ge människor med läsnedsättningar tillgång till litteratur. Legimus har en webbplats som användare kan få tillgången att läsa litteratur på. Som ett viktigt koncept i inom interaktionen mellan människan och da-torn påverkar användbarheten och webbplatsens användarvänlighet besökarens upplevelse. På grund av detta fokuserar detta arbete på an-vändarvänligheten på Legimus webbplats. Syftet med detta arbete är att göra en fallstudie kring vad som gör Legi-mus användarvänlig samt att fokusera på vald målgrupp för att ta reda på svårigheter och vad de förväntar sig av användningen av den valda webbplatsen. Den valda frågeställningen är följande: Har Legimus lyck-ats attrahera sin prioriterade målgrupp hos studenterna på Högskolan Dalarna med webbsidans design och användarvänlighet. För att utföra detta arbete har en kvalitativ metod valts där studenter på Högskolan Dalarna intervjuas, därefter analyseras resultaten med hjälp av fyra teman som intervjufrågorna är uppdelade i. Resultatet visar att respondenterna hade olika uppfattningar kring an-vändarvänligheten. En del respondenter ansåg webbplatsen vara otydlig till en början, men med tiden lärt sig använda webbplatsen. Majoriteten av respondenterna ansåg webbsidan vara enkel samt tydlig. Responden-terna fick möjligheten att ta fram deras egna synpunkter angående webbplatsen. Där hade majoriteten av respondenterna förslag på för-bättringar av webbsidans design. Den slutsats som dragit är inte att respondenterna upplevt webbsidans design lockande. Respondenterna ansåg att de hade använts sig av webbplatsen även om designen var sämre med tanke på behovet av Le-gimus verktyg. Majoriteten av användarna ansåg att webbplatsen var användarvänlig men för att säkerställa min slutsats avslutades intervjun med frågan om respondenterna ansåg webbplatsen vara användarvän-lig. Samtliga respondenterna ansåg den vara användarvänlig, vilket stär-ker min slutsats.
Legimus is an online library owned by the Myndigheten för tillgängliga medier. Myndigheten för tillgängliga medier provides people with dif-ferent circumstances the access to public literature and information. Legimus is a tool that enables people with reading difficulties to access literature. Legimus has a website where users can read the literature. As an important concept in the interaction between man and computer, the usability and user-friendliness of the website affects the visitor's ex-perience. Because of this, this work focuses on the user-friendliness of the Legimus website. The purpose of this work is to do a case study on what makes Legimus user-friendly and to focus on the selected target group to find out diffi-culties and what they expect from the use of the selected website. The chosen question is as follows: Has Legimus succeeded in attracting its priority target group of the students at Dalarna University with the web-site's design and user-friendliness. To carry out this work, a qualitative method has been chosen where stu-dents at Dalarna University are interviewed, after which the results are analysed with the help of four themes into which the interview ques-tions are divided. The results show that the respondents had different views on user-friendliness. Some respondents considered the website to be unclear at first, but over time learned to use the website. Most of the respondents considered the website to be simple and clear. The respondents were given the opportunity to express their own views regarding the website. There, most respondents had suggestions for improvements to the de-sign of the website. The conclusion drawn is not that the respondents found the website's design attractive. The respondents considered that they had used the website even if the design was worse given the need for Legimus webpage. Most of the users considered the website to be user-friendly, but to ensure my conclusion, the interview ended with the question of whether the respondents considered the website to be user-friendly. All the respondents considered it to be user-friendly, which strengthens my conclusion.

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Nilsson, Zandra, and Jesper Lindberg. "Att främja aktiva och medvetna val gällande hållbarhet hos e-handelskunder." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-43192.

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This study aims to investigate how to work with sustainability in e-commerce, with a focus on making information available to the consumer as well as how this could be conceptualized. This requires a multidisciplinary approach, with domain knowledge based on environmental science and additional knowledge in information and computer science. In the time we live in now, we see an increased need to think sustainably and act for it in society. Consumption of products or services has a great impact on this and to a large extent via e-commerce today where consumers often find themselves confused in how to make a sustainable choice. We must work towards a more sustainable society and living. If we continue to utilize our planet's resources and assets without letting nature recover, we will probably end up in an unsustainable situation. Previous research shows the complexity in terms of sustainability, the definition as such but also how to assess it, a lack of regulated standards complicates the unified picture of what is actually sustainable. Creating an index or some form of standard for sustainability is not possible for us in relation to the time frame and scope of this study. An attempt to clarify what one can do with a focus on the consumer and how he or she can access information that is available or could be, is for us interesting to investigate. What made this possible was an extensive literature study to acquire the domain knowledge required to be able to understand what we needed to focus on, the literature study itself provided good insights and a good foundation as a starting point. By following a work process based on Design Science Research Methodology and with the opportunity to collaborate with an established company that works to guide consumers in e-commerce, we have been able to work in a concrete and relevant context and thus had the opportunity to test our concepts based on a literature study and data collection methods, consisting of questionnaires and interviews. Key findings from the study were that consumers wanted to know more about sustainability as well as the importance of involving the consumer in the process. Based on a literature study and the data collections, a basic data model for sustainability was developed. Companies in e-commerce should take the initiative to support sustainable online consumption. The task is difficult, but doing so could provide a competetive advantage among the companies and at the same time it contributes to a good cause.

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Collin, Alicia. "Informationskvalité : En studie om vilka informationskvalitativa faktorer som påverkar användarupplevelsen i en e-handelskontext." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-89780.

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Den här studien har tittat närmare på vilka informationskvalitativa faktorer som påverkar användarens upplevelse av informationskvalité i en e-handelskontext. Studien bygger på vetenskapliga artiklar och litteratur inom områdena informationskvalité och e-handel. Det gjordes även en egen datainsamling där sex informanter deltog. Dessa fick svara på intervjufrågor och genomföra ett användartest på en befintlig e-handelswebbplats. Uppgifterna i användartesterna presenterades i form av scenarios där informanten fick genomföra olika handlingar som är vanliga vid e-handel. Svaren från den egna datainsamlingen mappades sedan för att kunna identifiera vilka faktorer som påverkar användarens upplevelse av informationskvalité. Dessa jämfördes sedan med de faktorer som identifierats i tidigare studier. Resultatet från den egna datainsamlingen visar på att Förtroende, Informationsarkitektur, Information och Användbarhet är viktiga informationskvalitativa faktorer. Ett resultat som går i linje med tidigare forskning.
This study has looked into which information quality factors that affect the users’ experience in the context of e-commerce. The study is based on scientific articles and literature within the areas of information quality and e-commerce. There were also a separate data collection where six informants participated. These were asked to answer interview questions and carry out a user test on an existing e-commerce website. The tasks in the user test were presented in the form of scenarios were the informant had to carry out various actions that are common within e-commerce. The answers from the own data collection was then mapped to be able to identify which factors that affect the user's experience of information quality. These were then compared to the factors identified in previous studies. The result of the data collection in question shows that Trust, Informations architecture, Information and Usability are important information quality factors. A result that is in line with previous research.

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Forsberg, Flavé Kelly, and Olivia Landström. "Designprinciper för att utveckla en digital marknadsplats : Att utveckla en digital marknadsplats." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-65649.

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Denna studie ämnar undersöka och utvärdera vilka designprinciper som är centrala vid utveckling av digitala marknadsplatser med affärsinformation. Genom att ta fram ett designförslag utvärderas och reflekteras designprinciperna. Teorier har samlats in kring det valda ämnesområdet för att ta fram designprinciper. Den teoretiska referensramen delas in i två delar, första delen beskriver de teorier som ligger till grund för undersökningen av att utveckla digitala marknadsplatser. Andra delen är de teorier som krävs för att utveckla den digitala marknadsplatsen. Kvalitativa data har samlats in under studiens gång genom att genomföra semi-strukturerade intervjuer med anställda på det utvalda företaget. Action design research har använts som strategi för att presentera, utvärdera och testa designprinciperna i en designlösning. Avslutningsvis listas designprinciperna utifrån temaområden, digitalisering, struktur, produkter & tjänster samt användarvänlighet. För att slutligen presentera designprinciperna baserat på viktiga designprinciper och nya designprinciper som är centrala vid utvecklingen av digitala marknadsplatser.

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Johansson, Camilla, and Tabita Hultqvist. "Köpprocessen via en mobilanpassad webbshop ur användarens perspektiv." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Datateknik och informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35833.

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Syfte – Trenden med e-handel ökar stadigt och allt fler konsumenter utför köp via mobiltelefonen. I en undersökning som Episerver utfört surfar 90 procent av alla konsumenter via mobilen men endast 19 procent genomför köp på en webbplats. Det beror på tekniska problem, svårigheter med otillräcklig tillgång till information och registreringar som kräver för många steg. Risken är hög att en konsument lämnar webbplatsen om de upplever den svårnavigerad. Idag finns generella principer inom design för webbplatser och Google Analytics används för att mäta trafik och se hur användaren navigerar på webbplatsen. Det som inte framkommer är bakomliggande orsaker till användarens beteende. Trots att de generella principerna för design är vedertagna och används idag visar undersökningar att konsumenter upplever webbplatsen svårnavigerad och lämnar. För att förstå användarens upplevelse av webbplatsen är det därför viktigt att utföra en studie där man samlar kvalitativa data. Syftet med studien var därför att ta reda på hur en användare upplever användbarhet och utformning under en köpprocess på en mobilanpassad webbshop för mode. Metod – För att uppnå studiens syfte har en små-N-studie genomförts där tre webbshopar granskades. En fallstudie har även genomförts och inkluderade en observation samt en intervju med sex deltagare. Resultat – Studien visar att de tre webbshopar som granskats är utformade responsivt. Vedertagna ikoner, som hamburgermeny, varukorg och sökfunktion används. Kontraster med färg och typografi mot färgad bakgrund, hierarki och whitespace används. Samtliga webbshopar använder progressive disclosure för att dölja information och komprimera innehåll. Bekräftelse förekommer med hjälp av betoning. I fallstudien framkom det att användaren upplever frustration och förvirring under flera delar av köpprocessen. De frustrerande områdena är: oväntade händelser och popup-rutor som stör processen, webbshopens filtrering som saknar alternativ att sortera på mönster eller valda alternativ som inte följer med genom processen. Knappar var svåra att trycka på grund av dess storlek eller placering. Användaren blev även förvirrad över navigationen när flera kategorier slagits ihop och olika ord används för att benämna samma sak på olika webbplatser. Studien visar även att användaren upplever att sökrutan är smidig och effektiv att använda. Till sist upplever användaren att det fungerar bra att skrolla om webbsidan inte blir för lång. Implikationer – Studiens resultat visar på vikten av att kartlägga användarens upplevelse av interaktion samt utformningen av webbshopen ännu tydligare för att möjliggöra utveckling och erbjuda en positiv upplevelse av webbshopen under köpprocessen. Webbshoparna bör därför fokusera på att optimera webbshopens interaktion och utformning genom att genomgående följa User Interface Guidelines framtagna för applikationer och genomföra kvalitativa undersökningar med sina användare för att möta framtida behov då mobilanvändningen ökar. Begränsningar – Studiens resultat är begränsat till webbshopar i Sverige. I andra länder kan utformning och uppfattning av en mobilanpassad webbshop vara annorlunda. Om utvecklingen av användbarhet och mobilanpassade webbshopar sker snabbt och med stora förändringar kan studiens livslängd bli begränsad.
Purpose – The e-commerce is increasing and more consumers choose to shop with their phone. A study made by Episerver shows that 90 percent of all people surf on their phone but only 19 percent buy with their phone. The main reasons are technical problems, difficulties, limited access to information and registers that requires many steps. There is a high risk that a user will leave the website if they experience it complicated. There are general principles of design for websites to create good design and Google Analytics is used to analyse how a user navigates on the website. But the navigation does not describe why the user navigates in a certain way. Even though the general principles of design are being used users still experience websites complicated and decides to leave. To get a better understanding of the users experience of the website it is important to do a qualitative study. The purpose of this study is to investigate how a user experience the usability and design during a buying process on a mobile webshop within fashion. Method – In order to achieve the purpose of this study, a small-N study has been conducted on three webshops. A case study has also been conducted that included an observation and an interview with six participants. Findings – The study shows that all three reviewed webshops are designed responsive. Recognized icons, such as the burger menu, the cart and the magnifying glass for search function are used. Color contrasts and contrast in typography against background, hierarchy and whitespace. All webshops uses progressive disclosure to conceal information and compress content. Confirmations by emphasizing are used. Frustration and confusion appeared in the case study during several parts of the buying process. The frustrating parts are: unexpected events and pop-up boxes that interrupt the process, the missing alternative to filter products with patterns in the filtration function or chosen sizes of clothes in the filtration function that do not follow through the process. Buttons were difficult to press because of the size of it or its placement. The user also got confused on how to use the navigation when several of the categories were merged and when the same words had different meaning in different words were used in different webshops. The study also shows that the user experience that the search function was easy and effective to use. At last the user experienced the scroll positive if the website is not too long. Implications – The result of this study shows the importance of mapping the user’s perception of the website to be able to develop and offer a positive experience on the website during the buying process. The webshop therefore should focus on optimizing the interaction by following the User Interface Guidelines for applications and perform qualitative studies with the users to meet future needs as mobile usage increases. Limitations – The result of this study is limited to webshops in Sweden. The design and perception of the webshop can differ from other countries. If the mobile websites and the usability changes fast and with major changes, the lifetime of this study might be limited.

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Omar, Karim Ari, and Elias Ali Naghibi. "En jämförelse mellan Malmö högskola och Högskolan i Borås." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20762.

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Ett fungerande högskoleprogram gör både studenter och utbildningsansvariga glada och nöjda. Högskolans mål och strävan är ett väl fungerande utbildningsprogram vilket kan visa sig svårt att nås ibland. Dålig planerade program av sämre kvalité gör både personal och studenter missnöjda. I detta examensarbete har vi gjort en jämförelse av Informationsarkitekt- programmet vid Malmö högskola och vid Högskolan i Borås. Förutom jämförelsen har vi även utfört undersökningar där studenter och utbildningsansvariga har fått säga sitt.
A well functioning university program makes both students and university staff happy and content. Universities aim for their educational program to effectively work but the task is not always easy. The difficulties always attract the attention of the university staff and the students alike. In this bachelors’ thesis, we have attempted to make a comparison between the Information Architecture program at Malmö University and University of Borås. Besides the comparison between the IA programs, we investigated the opinions of both the students and staff at the respective universities.

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Byvik, Joakim, and Karimian Victor Haji. "Informationsarkitektur, en fråga om designprinciper : En studie av Content Management Systems informationsarkitektur." Thesis, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-21209.

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This study aims to answer the questions whether Content Management Systems follow basic information architecture principles whilst designing and developing its systems. The study outlines the three basic areas within information architecture; labeling, information structure and organization, and navigation systems and establishes hypothesis based on the theory surrounding these areas. The hypothesis were also used to define the information architecture principles that we used to test the Content Management Systems WordPress, Joomla!, and Drupal on. The study shows a couple of interesting things in its analysis of the Content Management Systems. Firstly that Content management systems follow basic information architecture principles. But they do so in different ways, but also in ways that are similar to each other. The use of labels, types of navigation systems and information structure were similar between the systems. The differences showed in the underlying systems where more local navigation systems changed and the information schemes used to categorize information differed. The study concluded that Content Management Systems information architecture are designed based on established principles.

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Johansson, Marcus, and Robin Lundgren. "Tillit i en ny e-handelskontext : Hur aspekter av informationsarkitektur påverkar användarnas tillit." Thesis, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22413.

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This bachelor thesis aims to examine how users’ trust is affected on a single product e-commerce website. With a focus on aspects of information architecture that have been identified as critical to users’ trust in traditional e- commerce, we aim to examine how these aspects are valued by the users in regard to trust in this new e- commerce context. A mixed method approach, consisting of an evaluation survey that generated both quantitative and qualitative data was applied. The survey gathered the participants’ attitude on how the aspects of the website affected their trust and was supplemented by open-ended answers explaining which dimensions of the aspect that were critical on their perceived trust. Findings from this study are consistent with previous research on traditional e-commerce websites, proving all examined aspects to have a significant impact on the users’ perceived trust. Further findings in this study identify both opportunities and complications in regards to implementing information architecture that comes with the use of the single product website business model.

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Sjölin, Mikael, and Kine Vapnar. "Bilders påverkan på webbplatsers informationsarkitektur : hur bildval kan påverka användarnas upplevelse i webbplatssammanhang." Thesis, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23705.

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The proverb ’a picture is worth a thousand words’ expresses the effective use of imagery as a mode of communication. An image has the advantage of being able to convey difficult to express information, such as with posters, instruction manuals or road signs. Additionally, these visuals can affect the recipients emotional state. This study divides the term image into two categories: informative and decorative. The former describes an image containing information, while the latter primarily intends to be aesthetic. Research predating this paper makes different suggestions as how to best use informative and decorative images, in relation to creating a positive online user experience. By conducting semi-structured interviews as a method, this study aims to answer the questions: how does these two differing types of imagery affect the users understanding of a website? Is it easily manageable? And ultimately, does the user feel their reward meets the effort invested in maneuvering the site? The result shows that although the users perceive the decorative images to be aesthetically pleasing, they generally prefer the convenience of the informative ones on a government web site. However, their opinions differ in the question of when either image is the most appropriate and effective to use.

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Helleskog, Ellen, and Borgäng Emma Larsson. "Krisinformation under en pandemi : Äldres upplevelse av användbarhet, design och informationsarkitektur på kommunala webbplatser." Thesis, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-26414.

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The main objective of this study was to investigate elderly citizen's impression of the user experience of municipality websites during an ongoing pandemic. Aspects as usability, design principles and information architecture were investigated. Since a larger portion of the world’s population is getting older, and society’s digitalization is increasing, this is a topic that is important. The study included user testing in the form of a think-aloud method together with an observation as well as semi-structured interviews. The results showed that the municipality websites had major shortcomings regarding the elderly’s perspective on the website’s usability, design, and information architecture. The analysis based on the results from the user studies highlights nine key areas. Issues related to the user experience was detected. This is further argued in the study’s discussion along with a reflection of the study, a statement of what the research has contributed to and proposals for further research in the information architecture field.

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Antonsson, Anna, and Sandra Dahlberg. "Mot en grönare e-handel? : En studie över hur Sveriges största e-handelsplatser applicerar CSR i sin informationsarkitektur." Thesis, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22145.

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This bachelor study aims to investigate in what extent, and how, the biggest e-commerces in Sweden applies CSR (Corporate Social Responsibility) related content in the information architecture on their websites. Based on previous research and conventions, a thorough reviewing protocol has been created and used to gather data. The study examines factors such as different sorts of components and their placing, what sort of content (text, image, video) is mediated as well as in which circumstances the CSR related content occurs (at the startpage, via product pages, the ordering procedure, etc.). The study then analyses the gathered data by converting many of the answers to binary variables, while the remaining data is processed with the help of some mathematical formulas and a smaller content analysis. Findings show that many of Sweden’s biggest e-commerces still have a long way to go if they want to more thoroughly inform their customers about their work with CSR. Still, certifications such as ”Trygg e-handel” (safe e-shopping) and subpages dedicated to CSR is not unusual. It is suggested that future research should be applied to many different aspects related to the studied subject area, to broaden the general lack of knowledge surrounding the phenomena of interest.

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Bellviken, Emelie, and Emma Håkansson. "Att hitta rätt och inspireras : En studie om informationsarkitektur och övertygande webbdesign på Marknad Varbergs webbplats för näringsliv." Thesis, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12900.

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The aim of this bachelor thesis is to examine how the navigation structure as well as the userexperience of Marknad Varberg's website can be improved, in order for the intended users to find what they seek and feel motivated for entrepreneurship. Using two complementary qualitative methods within user-centered design, this study investigates how the intended users are experiencing the navigation on the current site, as well as the experience of the site’s ability to inspire entrepreneurship, and how each of these can beimproved. Methods used are Usability Test and CardSorting. The result of the study shows that the current navigation system rather worsens than improves navigability, and that the website fails to motivate entrepreneurship. The conclusion reached in this thesis suggests that the information architecture may be improved in terms of logical structure, clearer labeling which corresponds to the content being retrieved and new categories, to create a better navigability. Suggestions are also made on how to improve the site’s ability to inspire entrepreneurship in a specific location, using persuasive web design techniques which allude on designing for persuasion, emotion and trust. The development proposal is presented in the form of low-fidelity prototypes, which aims to illustrate how Marknad Varberg can redesign its current website, to provide their users with an improved user experience and to fulfill one of Marknad Varberg’s own objectives as a municipal establishment: to market and develop Varberg as an attractive municipality to visit, live and operate companies within.

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Fredriksson, Linda, and Marie Tengberg. "Det begriper du väl? : Så kan myndigheters webbtexter bli lättare att läsa och förstå." Thesis, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23408.

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Are the websites of official bodies easy to read and understand? Swedish legislation states that the language of the public sector is to be cultivated, simple and comprehensible. This study investigates which factors within information architecture (IA) can contribute to making websites easy to read and understand. What role can IA play to increase comprehensibility? We have used a pragmatic approach in our research, which consisted of a case study and a sequential combination of two methods: qualitative content analysis and questionnaires. The case study was conducted on the webpage on krisinformation.se giving information about the coronavirus, Covid-19. With a starting point in the usability theories of the Nielsen Norman Group, an analysis tool was developed to list IA factors within the categories structure, content and graphics. The result shows that 67 % of the 50 respondents to the questionnaire found that the websites of official bodies were in general easy to read and understand. Several of the IA factors we had listed were described by respondents as contributing to the ease of reading and understanding of krisinformation.se. However, less than half of the advisory principles from the Nielsen Norman Group are included in Klarspråksreglerna (general rules drawn up by the Institute for Language and Folklore for writing in plain Swedish). We conclude that it would be an advantage to supplement the section entitled “Att skriva för webben” in Klarspråksreglerna with IA factors to make it more complete and give it a firm grounding in research. In extension, this may help to make the websites of official bodies easier to read and understand.

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Klaesson, Simon, and Jennifer Wulff. "Att synas bland alla andra : En studie om SEO och arbetet för synlighet på sökmotorer." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14598.

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The aim of this bachelor’s thesis is to examine how search engine algorithms and the continuous growth of the internet affect the work with search engine optimization and website visibility. By using two complementary methods, one quantitative and one qualitative, consisting of an online survey and interviews, this study investigates SEO company employees’ experiences of working with search engine optimization and their thoughts regarding search algorithms and the internet. The result of this study shows that the continuous growth of the internet is hugely affecting how demanding the work with search engine optimization is. The amount of competition involved in making a website visible among all others is consuming a great amount of resources and time. It also became clear that the search engine algorithms are not really part of the greater problem when it comes to optimizing a website. Rather, the problem lies with the resources it takes to do so. Suggestions are made on what further scientific research is needed around search engine optimization. Foremost there is a lack of studies investigating just how much of an impact the continuous expansion of the internet has on the rivalry among websites to be visible and how much time and resources are needed to keep getting high rankings and visibility for a website.

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Olsson, Angelica. "Videoinnehåll i fokus : En studie om hur videoklipp kan påverka användbarheten på en matwebbplats." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14625.

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The purpose of this study is to investigate in which manner a video clip can influence the usability on a website. The website that is used is a prototype of a food website from the business Hypefoodsweden (HFS). The problem is to investigate if video clips are an important improvement for the user experience on the website. By using a qualitative method, which in this case was an observation with interview questions, findings show that how the users perceives the usability and multimodality on the website. With data gathered by the method, I could summarize a result and an analyse to be used to drive discussions and obtain conclusions.

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Gustafsson, Jennie, and Wlodarska Sandra Paula. "Engagemang på sociala medier : en studie om användarengagemang på skönhetsvarumärkens Instagramkonton." Thesis, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22439.

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This study explores what creates engagement on social media, studying user engagement with beauty brands on Instagram. In the last few years, social media has changed the way brands and individuals interact online. Depending on the context, different factors need to be considered in engaging the users. The study uses content analysis to investigate what drives the most engagement in the form of likes on Instagram coupled with semi-structured interviews to find out more detailed explanations and information about the user needs. The study analyses the result, using the information architecture model, containing the relationship between users, content and context, to explain how it relates to what creates engagement on social media. By analysing previous research and the data collected in our study we could reach a result. The study shows that for beauty brands to engage with their followers on Instagram, they first need to understand the users, content and context. Meaning they need to understand the context in which they are posting, what content to post depending on the context and most importantly, the users and what they need.

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Kronlid, Jonna, and Lina Laster. "På användares villkor : Att utforma globala navigationssystem på e-handelswebbplatser inom modebranschen." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14560.

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The aim of the study was to investigate whether users preferred a horizontal or vertical global navigation system on an e-commerce website in the fashion industry. In addition, the purpose was also to investigate what features users expected in a global navigation system and to examine what users considered to be particularly important in the design of labels in global navigation systems. A user centered method called Contextual inquiry was adopted do define user expectations, opinions and needs on global navigation systems in the fashion industry. In the study ten participants participated and studied two e-commerce websites in the fashion industry: ginatricot.com and zara.com. The aspects investigated in relation to global navigation systems were user-centered design, horizontal and vertical global navigation systems, features and labels in a global navigation system. The method contributed to a deeper understanding of how web designers can customize the global navigation system on e-commerce websites in the fashion industry for users. For example, by involving users early in the development process, customizing labels based on user´s languages, designing clear links using easy-to read font and color, implementing the global navigation system on top of the website, using a logo as a home button and implementing a clear search feature in the global navigation system.

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Holmström, Veronica, and Frida Sandgren. "Riktlinjer för god användarupplevelse på livsstilsapplikationer : En analys av mobilapplikationerna Lifesum, FoodCheck och MyFitnessPal." Thesis, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22424.

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The purpose of this bachelor thesis is to contribute to increased knowledge about how lifestyle applications should be formed to achieve good user experience. By analysing the content of three equivalent applications using comparative study along with results from user testing with follow up interviews, suggestions are made for future lifestyle applications. The suggestions are guidelines for improvement of the user experience based on content, interaction design, information design and information architecture. The result shows that the user experience is most impacted by the effectiveness of a lifestyle application. Other factors in the construction and configuration also affect the user experience.

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Bruce, Anna, and Malin Åström. "Hedonic and aesthetics above all? : Användares aktivitet på Instagram och hur de påverkas av influencers." Thesis, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23716.

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This bachelor thesis examines what hedonic values influence female Instagram users to interact with influencer’s Instagram content. Furthermore, we examine what hedonic needs female Instagram users might find meaningful and if those needs can lead to activity on an influencer’s Instagram account. It also explores if the value aesthetics can have any effect on female Instagram user’s activity on an influencer’s Instagram. The study uses mixed methods in order to answer the research question and the sub questions. We have used a survey to examine which hedonic needs are most meaningful to the female users and if those needs have any effect on user’s interaction on influencers posts. Interviews have been held in order to explore if hedonic values and aesthetics have any influence on user’s activity on influencers Instagram content. Our study showed that the most essential hedonic needs are relatedness, meaning and stimulation and that these are the needs that leads to the most activity. It also showed that aesthetics and all hedonic values have an influence on user activity on an influencer’s Instagram.

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Kennerstedt, Maria. "Digital företagsidentitet : En studie om corporate identitys relation till företagswebbplatser." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-15992.

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This study aims to examine corporate identity’s relation to corporate websites. Corporate identity is a contextual concept with different definitions depending on the situation and who you ask. In this study corporate identity is defined as the corporate’s comprehensive identity of visual communication, corporate personality, values and the public opinion of the company. The study also deals with relating subjects such as corporate image, CSR and digital information architecture. In this study three companies’ websites are analyzed (Apple, IKEA and The Coca-Cola Company). The analysis was done through two methods, a qualitative content analysis and a combined qualitative- and quantitative survey. The study concludes that corporate identity is primarily identified through campaigns, products and web design, but also visible, and mainly examined, through the corporate values.

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Bengtsson, Tanya. "Hamburgarmeny och rullgardinsmeny : En studie om användarupplevelse, effektivitet och animation irelation till val av meny." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-15995.

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This bachelor thesis aims to examine how the user experience of a website is affected depending on whether it use a hamburger menu or a drop down menu. Secondly, how efficiently each participant use these menus as well as whether or not the menu they use the most efficiently also is the menu they considers give the best user experience, will be investigated. This study will also explore how the lack of animation used in the menus might affect the user experience. A qualitative method, contextual inquiry, is used to examine the user experience of two prototypes which are designed with either a dropdown menu or a hamburger menu. A structured observation is used to find out which menu the participants use most efficiently. Here the time it takes to complete a task in each prototype will be observed. The two prototypes are both lacking hover-animation. How this shortage of animation might affect the user experience will be examined during contextual inquiry. The results showed that the participants prefered the hamburger menu although most used the drop down menu more efficiently. The lack of animation was affecting the user experience negatively in the drop-down menu but not in the hamburger menu.

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Bergman, Ida. "Det sa bara ”klick” : en studie om länkar och länketiketter på Volvo Construction Equipments webbplats." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14356.

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The aim of this bachelor thesis is to explore how links and labels are used on the project collaborator’s – Volvo Construction Equipment’s – websites through web analysis tools. Whether there’s a correlation between user’s web behavior and their choice of navigation channel and clicked link label, and what effect placement, label and design have on the conversion rate of a link was explored by using structured observation and a combined field experiment and A/B test. Data was collected using two different web analytics tools (Adobe Analytics and Hotjar). The results showed that there was a statistical relationship between a user’s web behavior and which channel she chose, but no correlation between her web behavior and which link she chose to click. The results also showed that changing a link’s placement, label and design altogether had a synergic effect on the conversion rate of the link, but whether the conversion rate was actually affected by changing only one of these factors could not be determined as the results did not result in a statistical correlation using the chi-square test. In addition to presenting the findings made, a discussion of the study’s implications and how they may have affected the reached results is also presented. Among other things, there were some issues with the web analytics tools used as well as the collected data (e.g., a potential bot was identified on one of the studied sites which affected the structured observation method). Finally, suggestions on further research in the studied area are presented.

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Bengtsson, Anna, and Linda Johansson. "Ibland känns det som jag är osynlig : En studie om hur algoritmer i form av innehållsfiltrering upplevs påverka den professionella kontoinnehavarens marknadsföringsaktivitet på Instagram." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14740.

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To be able to present its user with personal and relevant content and thus the best user experience, Instagram constantly updates and modifies its algorithms. This bachelor thesis investigates how continuous changes in algorithms on Instagram are affecting the social media strategies and activities for professional account holders such as companies, influencers and other media profiles. To approach the issue, email-based interviews and content analysis have been used as qualitative methods in the study. These two methods have allowed this thesis to examine in what way continuous changes of the algorithms can result in an experience of increased difficulty according to professional account holders in terms of their marketing activity. Aswell, it examines whether the sorting mechanism contributes to a perception of reduced visibility on the platform. The thesis discusses relevant factors to execute marketing activity effectively and successfully on the platform; these factors are summarized into a need for engagement and interaction, visibility and knowledge of the consumer's interaction pattern. How these factors matter is described in the study. After analysis of collected data it was found what account holders consider negative with Instagram’s algorithms, which is answered in this thesis. The result of the study shows that there is a perceived reduction in visibility and increased difficulty for professional account holders in terms of marketing activities. From a larger perspective, the study discusses potential challenges in terms of how algorithms and content filtering can affect the whole field of Information Architecture.

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Bianchi, Guillaume. "Säkerställa information för myndigheter i ett kontrollsystem för kassaregister : En studie med fokus på sårbarhetsanalys." Thesis, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-26564.

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With a control system for cash registers, the Swedish Tax Agency intends to make transaction data available in a more flexible way by transferring data to a database server. The transaction data of the control system are private and must be protected. However, systems that are connected to a network can be vulnerable to cybersecurity attacks where attackers use security vulnerabilities to steal, modify, and destroy private and sensitive information. To contribute to new knowledge, the aim of this thesis was to research and present which type of vulnerabilities could be present in a control system for cash registers. In addition, an appropriate method that could be used in future research was created for the use of penetration tests in a control system or similar systems. To gather empirical data, an observation of the use of the penetration tests as well as the results obtained by the tests were made. The results of the penetration tests showed that, the data generally are transferred in a secure manner but a severe type of vulnerability in the Oracle database server was also found. In this study, the exploitation of the vulnerability was left out of scope. We have not proven that the vulnerability who was found could be exploited and whether confidentiality, integrity and availability could be compromised in the event of a successful attack.

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Jasionek, Klaudia, and Emina Muratspahic. "E-tjänster och användbarhet : Viktiga användbarhetsaspekter för unga vuxna användare avseende en myndighets e-tjänst." Thesis, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-25095.

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In today's society, usability is an essential principle for developers to handle when developing any system, webpage, or e-service. Usability is important for all types of users. However, it seems that young adults are more or less likely taken for granted when developing usability for their target group. Thus, this study will identify what is important for young adults when usability is required. A case study has been performed to gather data through a qualitative study, including a think aloud-test followed by a semi-structured interview. A theoretical framework has been created, that builds on different aspects of usability: learnability, accessibility, comprehensibility, navigation, flexibility, and discoverability. The study has chosen to focus on these aspects since they are relevant for what the study aims to examines. By using the theoretical framework and analyzing the results, the study reached its conclusion. The conclusion of the study is that the aspects of usability that are important for young adult sare: comprehensibility, accessibility, and navigation.

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Wold, Ylenstrand Anette, and Thor Nastasja. "Den kulturella faktorn i webbdesign : en undersökning av navigationen på Kungliga Tekniska Högskolans webbplats." Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14574.

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The aim of this bachelor thesis is to study if culture influences users’ expectations of the organizing and labeling of the website navigation belonging to the KTH Royal Institute of Technology. Based on previous research, we hypothesize that users’ mental models differ depending on cultural heritage and that this in turn will affect the user experience. Using a mixed method approach, the navigation is tested from a usability perspective, focusing on the organization, hierarchy and labeling of content. Methods used are qualitative card sorting and quantitative tree testing to compare international students with Swedish students. The results show no significant differences between the two groups’ mental models. However, neither groups’ expectations correspond with the navigation structure, therefore affecting the user experience negatively.

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Wolk, Emma. "Webbdesign och förtroende inom e-handel : Hur påverkar webbdesign förtroendet för e-handelswebbplatser?" Thesis, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-14646.

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E-commerce has grown to be a big part of our everyday life. Previous research has found webdesign to have a great impact on trust towards e-commerce websites. Various findings indicate that consumers trust is affected by several design aspects. This bachelor thesis aims to find and describe potential correlations between web design and consumer trust within e-commerce using previous research concerning e-commerce, website design and trust as well as a theoretical framework from previous research. A qualitative method is used to gather information about consumers thoughts and opinions on how they consider web site design to affect their trust towards the web site. The study examines a group of consumers and their thoughts and opinions on whether web design has the potential to affect their trust towards the website itself and the company behind it. Findings from this bachelor thesis suggest that consumers do tend to assess a websites trustfulness by how well the webdesign is put together.

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Svensson, Sanna. "Den upplevda användbarheten av intranät som informations- och kommunikationsverktyg : en fallstudie med fokus på användarna i ett detaljhandelsföretag." Thesis, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23478.

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The aim of this bachelor thesis was to examine how users at a retail company perceive intranet as an information and communication tool and if and how methods and theories from information architecture (IA) could be used to improve both the usability and the user experience. Using two complementary qualitative methods the study investigates how the users are experiencing the intranet as an information- and communication tool. Methods used were semi structured interviews and an inquiry. The results of the study show that the intranet supports mainly the store employees and not the whole company, which leads it to overweigh as an information rather than a communication tool. Findings within the area of IA concerning usability and user experience was, that even with a centralized organization working towards usability goals, there were still improvement areas, mainly within findability. Improved descriptions of the intranet content could be reached through a labelling policy. Some issues were also noted within outdated content. Conclusion reached in this thesis supports previous peer reviewed studies, showing that intranet engagement would improve for the entire company if an intranet strategy ow

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Dissertations / Theses on the topic 'Informationsarkitektur'

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