Journal articles on the topic 'Informatique orientée service'

Current computer-aided design (CAD) systems only support interactive geometry generation, which is not ideal for distributed engineering services in enterprise-to-enterprise collaboration with a generic thin-client service-oriented architecture. This paper proposes a new feature-based modeling mechanism—document-driven design—to enable batch mode geometry construction for distributed CAD systems. A semantic feature model is developed to represent informative and communicative design intent. Feature semantics is explicitly captured as a trinary relation, which provides good extensibility and prevents semantics loss. Data interoperability between domains is enhanced by schema mapping and multiresolution semantics. This mechanism aims to enable asynchronous communication in distributed CAD environments with ease of design alternative evaluation and reuse, reduced human errors, and improved system throughput and utilization.

Decentralization of administrative services, improvement of their quality, are now priority areas in the field of public administration reform in Ukraine. Proximity of services to citizens and accessibility is ensured by the formation of a network of administrative service centers. Dnipropetrovsk region is a leader in the development and implementation of innovative projects in the field of administrative services. However, the way to improve your business is to find and implement best practices and innovative methods. The range of such perspectives is determined by integrative, informative, customer-oriented approaches. According to the results of the research, the key areas of improvement are identified: strategic client-oriented program development of the administrative services system; establishment of regional horizontal networking networks for rapid exchange of information in the field of administrative services; raising the level of culture of providing and consuming administrative services, taking into account updated values; continuous development of the competence of managers and employees of the system of the center of providing administrative services; increasing the level of mobility of administrative services; the spread of IT services.
 The direction of further research is the development and implementation of methodological and technological support for the implementation of organizational development programs of the center of administrative services.

Purpose The purpose of this paper is to provide an account of Central and North West London NHS Foundation Trust Mental Health Rehabilitation Services’ experience of utilising Team Recovery Implementation Plan (TRIP) as a framework to embed recovery-focused practice. The paper explores the challenges to creating recovery-focused services in inpatient settings and sets out how using TRIP has enabled frontline staff to work in partnership with people who use services and coproduce changes in practice and service development. Design/methodology/approach The paper draws on the process of utilising TRIP as a methodology to embed recovery-focused practice. Findings The account finds that using TRIP as a framework to embed recovery-focused practice supports frontline staff to work in partnership with people who use services and share responsibility for delivering recovery-oriented services, measure progress and drive change. Originality/value The paper provides an informative account of implementing TRIP as a framework to embed recovery-focused practice in mental health rehabilitation services. It explores the challenges faced by services in creating recovery-focused services and sets out how the TRIP has been used by teams as a methodology for coproducing, co-delivering and co-reviewing action plans. The paper gives practical examples of keeping the TRIP process alive and identifies several changes to practice and service developments achieved since TRIP’s implementation.

Using a sample of industry-diverse nonprofit organizations, we find support for stakeholders’ use of nonprofit going-concern audit opinion (GCO) reports. We study the reactions of the three largest nonprofit stakeholder groups: donors, service recipients, and managers. Our findings suggest that although large (sophisticated) donors respond negatively to a GCO, small (unsophisticated) donors contribute more following a GCO. We also find that service recipients spend more at service-oriented organizations than at charitable nonprofits following a GCO. Finally, managers respond to a GCO by increasing organizational efficiency at service-oriented organizations. Taken together, the evidence suggests that GCOs are informative in the nonprofit sector, and stakeholders’ responses to GCOs depend on stakeholder and organization type.

The Covid-19 pandemic has a significant impact on the problems that occur in the world of aviation. Because of the situation, the researcher sees another perspective on how the role of product-oriented social media campaigns in the form of services carried out by PT. Angkasa Pura II in changing public trust in the use and service of domestic air transportation. This study aims to determine the effect of the campaign on attitude change. So, there is a gap in the lack of quantitative research that discusses the relationship between product-oriented social media campaigns in changing people’s trust attitudes in the context of crisis and risk communication. The formulation of the problem in this study was to determine the significant relationship between message content and the structure of the #SafeTravelCampaign message on the attitude of trust using domestic air transportation in the new normal era. The approach used in this research is a quantitative descriptive correlation. The results of the study indicate that the campaign content is delivered well in terms of message content and message structure, it will improve the quality of the content which has an impact on changing the attitude of followers. The presence of campaign content have informative, educational, and entertainment value for followers of the @Angkasapura2 Instagram account. Then the presence of a campaign that worked can also be an example for other organizations or companies to increasing public trust in the use and service of services during the midst of the ongoing pandemic crisis.

In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-specific information matters and is an indispensable part of a summary. To effectively perform topic modeling on dialogues and capture multi-role information, in this work we propose a novel topic-augmented two-stage dialogue summarizer (TDS) jointly with a saliency-aware neural topic model (SATM) for topic-oriented summarization of customer service dialogues. Comprehensive studies on a real-world Chinese customer service dataset demonstrated the superiority of our method against several strong baselines.

In the immediate post-25 April scenario, the Portuguese media adopted revolutionary language as the foundation of a journalism oriented towards political-ideological combat and social criticism. This hegemonic discourse derived from a reality characterized by daily changes and conflicts, became itself an instrument of political and social change. The primary goal of this work is to carry out a discourse and content analysis having as objects of study an informative newspaper and another of a propagandistic nature in the biennium 1974–75, based on a sample of words gathered from headlines within these publications. The studied media are the informative Diário de Notícias and the doctrinal weekly Esquerda Socialista. In the context of the transition to democracy in Portugal, we conclude that informative and doctrinal journalism merged within a single body guided by the commitment of journalists to the revolutionary cause.

Purpose – The purpose of this paper is to examine the effect of the pilot implementation of an industry-specific web portal as an IT resource on textile SMEs organisational performance. Using a resource-based perspective, portal delivery functionalities, considered as non-physical IT resources, are analysed using the dimensions of portal usefulness, portal interface, and service-oriented portal functions on SMEs users’ perceived outcomes of organisational performance. Design/methodology/approach – Qualitative and quantitative approaches are used to explore the research hypotheses. Data were collected using field interviews and survey from senior executives of small- and medium-sized enterprises (SMEs) in the Taiwanese textile industry. Findings – Results indicate that the service-oriented portal function dimension, consisting of portal maintenance service, B2B function, and cloud computing, significantly influences organisational performance. Unexpected findings, such as the negative impact of greater industry benchmark information on perceived SME performance, deserve further investigation. Research limitations/implications – The study extends the theory and knowledge on the resource-based view and its implications on e-business organisational performance of SMEs. The study also offers findings relevant to the design of portal sites for SME administrators and information service providers. Limitations of the research include a small size and the industry-specific data limiting the generalisability of the findings. Practical implications – Research results practically serve as informative indicators for policy makers, information service providers, and SMEs executives to evaluate feasible elements for web portal design in traditional industry. Findings from this study may help portal service providers in designing better web portal functionalities for SMEs. Originality/value – This study contributes to the IT business value literature by identifying the linkages between industry-specific portal delivery functionalities and perceived organisational performance through the examination of portal usefulness, portal interface, and service-oriented portal function for textile SMEs.

Abstract This informative article entitled "Management and Translation : A Marriage of Convenience" describes how, in the day to day operations of the Translation Bureau as well as its future-oriented activities, management and translation have, over the years, formed an indissociable bond. Five fields - contracting services, terminology and documentation, recruitment and training, office automation and computer translation - are examined in some depth. Those wishing to obtain an English version of this article or more information should contact the author at the Planning, Management and Technology Branch, Translation Bureau, Secretary of State Department, Ottawa, Ontario, K1A OM5.

Automatic chat summarization can help people quickly grasp important information from numerous chat messages. Unlike conventional documents, chat logs usually have fragmented and evolving topics. In addition, these logs contain a quantity of elliptical and interrogative sentences, which make the chat summarization highly context dependent. In this work, we propose a novel unsupervised framework called RankAE to perform chat summarization without employing manually labeled data. RankAE consists of a topic-oriented ranking strategy that selects topic utterances according to centrality and diversity simultaneously, as well as a denoising auto-encoder that is carefully designed to generate succinct but context-informative summaries based on the selected utterances. To evaluate the proposed method, we collect a large-scale dataset of chat logs from a customer service environment and build an annotated set only for model evaluation. Experimental results show that RankAE significantly outperforms other unsupervised methods and is able to generate high-quality summaries in terms of relevance and topic coverage.

This article analyzes the development of ecotourism in the Ulytau Nature Park using innovative Geographi c information systems technologies. The main purpose of the study is to create a favorable and innovative environment for the development of the tourist experience, including the search and discovery of historical sites, the development of optimal routes and infrastructure improvements. The use of GIS maps in ecological tourism contributes to the development of optimal routes, improvement of tourist infrastructure and provision of informative services. The analysis of the study makes it possible to identify recommendations for public and private organizations in the field of using GIS technologies for the sustainable development of ecotourism. The created GIS map provides information about the park's territory, the location of objects and routes, which contributes to a more informative and oriented tourist experience. The experience of working with GIS technologies enhances the ability of tourists to navigate, discover and obtain information about historical sites and attractions in ecotourism and help enrich the tourist experience.

Additive manufacturing, artificial intelligence and cloud manufacturing are three pillars of the emerging digitized industrial revolution, considered in industry 4.0. The literature shows that in industry 4.0, intelligent cloud based additive manufacturing plays a crucial role. Considering this, few studies have accomplished an integration of the intelligent additive manufacturing and the service oriented manufacturing paradigms. This is due to the lack of prerequisite frameworks to enable this integration. These frameworks should create an autonomous platform for cloud based service composition for additive manufacturing based on customer demands. One of the most important requirements of customer processing in autonomous manufacturing platforms is the interpretation of the product shape; as a result, accurate and automated shape interpretation plays an important role in this integration. Unfortunately despite this fact, accurate shape interpretation has not been a subject of research studies in the additive manufacturing, except limited studies aiming machine level production process. This paper has proposed a framework to interpret shapes, or their informative two dimensional pictures, automatically by decomposing them into simpler shapes which can be categorized easily based on provided training data. To do this, two algorithms which apply a Recurrent Neural Network and a two dimensional Convolutional Neural Network as decomposition and recognition tools respectively are proposed. These two algorithms are integrated and case studies are designed to demonstrate the capabilities of the proposed platform. The results suggest that considering the complex objects which can be decomposed with planes perpendicular to one axis of Cartesian coordination system and parallel withother two, the decomposition algorithm can even give results using an informative 2D image of the object.

Abstract The experiences of refugees migrating to the United States are complex and can be revealing and informative. During the 2016–17 academic year, a refugee speaker series was implemented thorough a collaborative effort between a faith-based university and a same faith-based refugee resettlement programme. In their shared geographical area, these organizations possess long-standing, faith-oriented commitments to rights and services for refugees, making the endeavour viable. Using connected learning (Belenky et al.1997) as theoretical underpinning, researchers collected quantitative and qualitative data to identify and describe the participants’ perceived impact from attendance at a refugee speaker event. This information can be useful when considering pedagogy for examining issues confronting refugees, as many Americans struggle with knowledge about refugee experiences and adaptation. The article concludes with recommendations for future research.

Today in the scientific community and among the practicing experts in the field of tourism there are not enough research findings, which would reveal specifics of tourism development on the Crimean peninsula, potential prospects and approaches to current problems of tourist services for the Russian Federation residents. The article considers different types of tourism in the Republic of Crimea from 2014 to 2017 after its joining the Russian Federation. Having analyzed historical, economic, geographical and other specific features of the region as well as statistical data the author reveals peculiarities of tourism development in the Crimea and Sevastopol, describes opportunities to promote tourist services. The article states problems and prospects of tourism business in the region in the context of territory branding as an important component of territory marketing. The article concludes that it is necessary to develop cultural and informative tourism in the Crimea and to implement a systematic program-oriented approach to organizing exhibition activities in larger cities of the peninsula as well as in the region in general.

Group guidance is one of the guidance techniques that seek to help individuals to achieve optimal development in accordance with the abilities of talents, interests, and values ​​that are adopted and implemented in group situations. Group guidance is intended to prevent problems arising in individuals and develop individual potential. The group guidance service has three functions First, the informative function, Second, the development function. Both of these functions for example, group guidance is carried out through the activity of the Home Room, while the third, preventive and creative functions, are used for the treatment of psychological problems such as psychodrama, or sociodrama for the treatment of problems or social conflicts. In this paper the group guidance service is one of the media oriented towards efforts to help individuals develop themselves in order to be more independent, be able to socialize well, be able to practice speaking, responding, giving other people's opinions, being able to work together, caring with others, fostering normative attitudes and behavior as well as other aspects, tolerance and in turn individuals can develop their own potential and can improve their personal communication behavior, and most importantly, learn to take the right decisions for themselves in order to achieve more future goals good.

This study used narrative inquiry to reveal the identity construction process performed by an Indonesian EFL novice teacher through her personal experiences in a senior high school context that is still rarely explored. The interview results revealed that the teacher developed Johnston's framework based on the following three aspects of the teacher's identity: teacher-student relationship, professionalism, and religious beliefs. The results showed that the novice teacher always prioritized academic assistance for students in teacher-student relationships. In terms of professionalism, she saw it as service-oriented. Thus, she always strived to be a better teacher to her students. She also instilled religious values in her English classes. She believed instilling positive values could help socially responsible individuals. It is suggested that future research would use a solid and clear framework regarding the novice teacher's identity construction to make the research process more organized and extend some informative inputs in narrative inquiry research.

Planning a journey by integrating route and timetable information from diverse sources of transportation agencies such as bus, ferry, and train can be complicated. A user-friendly, informative journey planning system may simplify a plan by providing assistance in making better use of public transportation. In this study, we presented the service-oriented, multimodel Intelligent Journey Planning System, which we developed to assist travelers in journey planning. We selected Izmir, Turkey, as the pilot city for this system. The multicriteria problem is one of the well-known problems in transportation networks. Our study proposes a gradual path-finding algorithm to solve this problem by considering transfer count and travel time. The algorithm utilizes the techniques of efficient algorithms including round based public transit optimized router, transit node routing, and contraction hierarchies on transportation graph. We employed Dijkstra’s algorithm after the first stage of the path-finding algorithm by applying stage specific rules to reduce search space and runtime. The experimental results show that our path-finding algorithm takes 0.63 seconds of processing time on average, which is acceptable for the user experience.

The new Circular Economy System requires an innovative approach to the management of information. The FiberEUse IT platform is a solution that enables the exchange of information among stakeholders that works into and across the glass and carbon fibers value chains, from the design to the end of the circle of life. The IT solution supports companies in scouting new potential market applications and search information about companies, manufacturing processes, and objects. Those objects had been defined “circular entities” and can be products, materials, semi-manufactured objects, wastes, among others. The information available for each circular entity is the one which the company itself wants to share and can propose: description, informative details, technical details, processes adopted to create it, consultancy services used, etc. To obtain this necessary variety, the data model had been structured in a polymorphic way; being able to serve different product histories without the ambition to create a common and classic entity relationship schema but thinking by high level object-oriented design.

PurposeTo provide better services to customers, especially immediate responses and 24/7 availability, businesses are implementing text-based automated conversational agents, i.e. chatbots on their social platforms and websites. Chatbots are required to not only provide customers with necessary consultancy and guidance but also communicate friendly and socially. Based on the cognitive fit theory, this study attempts to examine the role of chatbot as a decision aid and how the match between information presentation in forms of decisional guidance and communication style and the shopping task influences consumers' perceived cognitive fit and decision performance outcomes.Design/methodology/approachA 2 x 2 x 2 between subject online experiment was conducted to identify which kind of decisional guidance (suggestive and informative guidance) and communication style (task-oriented vs social-oriented style) are the most appropriate for each type of shopping task (searching vs browsing task).FindingsThe findings show that when customers interact with chatbots, they will perceive higher cognitive fit if the chatbots provide them with suggestive guidance and communicate in a friendly style especially when they perform a searching task.Originality/valueThis study is the first attempt to understand the role of chatbots as a decision aid to customers using the communicative language. This study also tries to explore the cognitive fit theory in a novel way, and we propose the information presentation in forms of communicative language rather than matrices, tables and graphs.

Introduction. Data obtained in laboratory research on the safety of products performed within surveillance and control activities are most informative for products risk assessment and assessment of risks for consumers health. But the same time resources provided for laboratory research are limited; therefore, examinations can’t cover all the parameters that characterize the safety of an object under surveillance. Consequently, it is necessary to optimize laboratory control over products safety; after optimization, it will require acceptable costs but still will be most informative and reliable to solve tasks related to control and detection of non-compliance with obligatory safety requirements. Data and methods. We analyzed the results of scheduled and unscheduled inspections on products safety performed by Federal Service on Consumer Rights Protection and Human Welfare Supervision in 2015-2017. We estimated percent and shares of product samples deviating from standards as per separate parameters. The potential risk to consumers’ health was estimated in situations when requirements to products safety failed to meet. The potential risk was estimated in conformity with methodical approaches approved by Federal Service on Consumer Rights Protection and Human Welfare Supervision. Results. It was detected that even when laboratory researches were quite significant in volumes, the overall percent of violations detected during it was at a rather low level (approximately 5%). the The frequency of violations detected for specific products as per specific parameters was found to be substantially higher than the average figure and could reach 46%. Discussion. Efficiency of laboratory support for control activities can be increased significantly if a certain algorithm is implemented. The algorithm involves in-depth analysis of laboratory results collected over many years of control on products safety; creation of “violations profiles” and, in future, “risk profiles” for specific product groups; and choice on priority indices that are subject to obligatory control. The analysis results should substantiate more frequent instrumental measuring of indices for which there is the maximum probability of hygienic standards violation and that can cause the highest population health risks; at the same time, “low-risk” indices will be measured less frequently. This approach completely corresponds to internationally accepted principles of risk-oriented surveillance and ensures that control and surveillance activities are concentrated on products most hazardous for consumers’ health.

Multi-action dialog policy (MADP), which generates multiple atomic dialog actions per turn, has been widely applied in task-oriented dialog systems to provide expressive and efficient system responses. Existing MADP models usually imitate action combinations from the labeled multi-action dialog samples. Due to data limitations, they generalize poorly toward unseen dialog flows. While reinforcement learning-based methods are proposed to incorporate the service ratings from real users and user simulators as external supervision signals, they suffer from sparse and less credible dialog-level rewards. To cope with this problem, we explore to improve MADPL with explicit and implicit turn-level user feedback received for historical predictions (i.e., logged user feedback) that are cost-efficient to collect and faithful to real-world scenarios. The task is challenging since the logged user feedback provides only partial label feedback limited to the particular historical dialog actions predicted by the agent. To fully exploit such feedback information, we propose BanditMatch, which addresses the task from a feedback-enhanced semi-supervised learning perspective with a hybrid learning objective of SSL and bandit learning. BanditMatch integrates pseudo-labeling methods to better explore the action space through constructing full label feedback. Extensive experiments show that our BanditMatch improves MADPL over the state-of-the-art methods by generating more concise and informative responses. The source code and the appendix of this paper can be obtained from https://github.com/ShuoZhangXJTU/BanditMatch.

Bandung Health Office as a Health Agency that always provides quality services is currently focused on handling pandemics, especially in the implementation of vaccination programs as a strategy to combat the COVID-19 outbreak. Therefore, monitoring of complaints experienced by the community after vaccination is required. The problem experienced today is the unavailability of containers to accommodate and manage data on COVID-19 vaccination complaints using the information system. The purpose of this research is to design a website-based information system that supports the process of monitoring and handling COVID-19 vaccination complaints in the Bandung Health Office by presenting informative and transparent data so as to facilitate the public in reporting and obtaining complaint information easily. The system development method uses waterfall model, while the system functional design method uses object-oriented modeling approach with Unified Modelling Language (UML). Black box test results obtained a 100 percentage of system functionality success. Evaluation test results with System Usability Scale (SUS) questionnaire obtained the final test score of 77.6 with Acceptable category and B Grade Scale. So based on the test results, the system can run easily according to the needs of the user. This research resulted in a web-based information system that makes it easier for health workers to efficiently manage COVID-19 vaccination complaint reporting data.

This historical review explores a descriptive-informative overview of cuisine as a component of gastro-tourism and travel. The paper reports on contemporary culinary innovation offerings in a South African context, analysing the links – or absence thereof – between academia and the gastro-tourism industry, to illustrate the ambiguity between research and practice in culinary innovation and its effects on the gastro-tourism industry. The qualitative methodology employed was informed by the historically oriented systematic literature review process. This was guided by a structured approach to determine relevant source material that would be useful for the historical literature review purpose. Evidence searches for literature from various sources such as scholarly journals and professional magazines, grey literature and personal reviews within the industry were undertaken. The examples in this paper highlight the potential unstructured innovation taking place within the South African food service environment without supported evidence from academic research. Role-players in both research and the gastro-tourism fields could apply properly researched food heritage and gastro-nationalism interventions to draw tourists and allow them to experience innovative use of local indigenous produce and food heritage innovations. Examples include Wild Peach (Landolphia kirkii) or Sand Apricot Vine (Umkuzi in Zulu) fruit leather disk covering a cheese and fruit plate, or swirls of fruit leather used to decorate a carrot and Marula Bundt cake, made from bright Umnumbela or Transvaal Milk-plum purée, and Marula (Sclerocarya birrea) pulp in the carrot cake batter. The research highlights the limited available data, to establish a viable link between academia and the gastro-tourism industry. Despite this limitation, the paper foregrounds the efforts being made towards culinary innovation within the South African culinary industry. Simultaneously it also illustrates the originality of this research and the importance of improved collaboration.

This paper presents a holistic guiding methodology for the development of a geospatial tool to be used for the documentation, planning, smart management and dissemination of a country’s network of historic hiking trails. To deal with the challenges and to ensure the sustainability of a historic site, geospatial documentation merging authoritative and crowdsourced data and a WebGIS-based spatial analysis is necessary. Geospatial data collection should include professional field surveys, professional and crowdsourced photographic documentation and video recording of the existing historic walking/hiking trails. A geodatabase, structured using relational model technology, including vector spatial entities (feature classes), mosaics (raster) and tabulated data (geodatabase tables), should be developed on a commercial or open platform; in this case, the ArcGIS Pro is used. Entities with embedded descriptive information and metadata for the technical, legal, historical, and administrative context may then be created. An object-oriented data model is needed to connect spatial and descriptive information. Spatial and descriptive queries or correlations between attribute fields of spatial entities must be enabled for specialized information retrieval by either experts or users. Next, a web GIS application to present the developed geodatabase in a visually appealing and informative way is created. It should integrate 2D maps with built-in tools and should support advanced functionalities, such as: (i) pop-ups that display brief information and images about specific spots along the trails; (ii) dynamic visualization of the vertical profile of each trail; (iii) multimedia information about landmarks, natural features and scenic viewpoints. Finally, the tool includes a feedback service and continuous efficiency monitoring and assessment, and enables adjustments, if and where needed. The tool is tested and used for 10 historical walking/hiking trails of the archaeological and Holy Site of Meteora, Central Greece. This is a UNESCO World Heritage site. The network, with a total length of 35 km, leads to six monasteries, still active since the 12th century, passing by gigantic rocks and beautiful natural landscapes. The site is famous globally and the greater area is continuously overcrowded with visitors. The tool is anticipated to be used for the documentation and management of the whole walking/hiking historic trail network of Greece in the future.

The article discusses the significance and function of nouns within the content structure of educational advertising texts, an under-explored area in advertising discourse. A myriad of socio-political factors that impact the evolution of education in a country (such as integration into the global educational framework, market economy influences, and changes in educational formats) have driven the commercialization of education. These factors have also fostered the development of advertising efforts by educational institutions and heightened the prominence of advertising texts for educational services.Advertising brochures, booklets of higher education institutions, flyers promoting faculties, departments, educational programs, and advertisements for professional-oriented schools and courses feature a categorization that includes a list or a systematized description. This necessitates the use of nouns in the nominative case, both common and proper nouns. In this context, nouns play a crucial role in ensuring the precision and comprehensiveness of the information, thereby serving as a convenient and informative resource for consumers.In the analysis, the lexical-grammatical class within the ‘education’ lexical-semantic field is segmented into various lexical-semantic groups and subgroups. The nouns of the main lexical-semantic groups convey meanings broadly categorized as names of educational institutions; professional orientations; individuals involved in the educational process; educational activities; quality and outcomes of education. The nouns of each subgroup are described, along with their primary functions as means of enhancing the informativeness of advertising and as markers of influence.It has been discovered that abstract nouns are productive, predominantly manifesting a positive image of the entity providing educational services. They reveal moral-ethical values and philosophical categories, which succinctly express the educational ethos of educational institutions.It is noted that a large number of nominalized verbs are used, which emphasize the action aspect – educational activities at various educational levels. In the lexical-semantic group describing the educational process, nouns from thematic groups of educational/pedagogical terminology predominate. The primacy of nouns in educational advertising discourse is confirmed, highlighting their pivotal role in shaping the advertising message, both in providing a rational component and in creating an emotional backdrop. In advertising texts, morphological units from various lexical-grammatical classes fulfill specific roles that align with the overarching advertising concept, necessitating their study and analysis in academic research.

<b>Background: </b>Integrated STEM (Science, Technology, Engineering, and Mathematics) education is crucial for teacher preparation programs that provide effective teaching in an interdisciplinary approach to teacher training. There is a need for a novel program to train pre-and in-service STEM teachers as STEM leaders who’s moving a passive STEM teacher into an active STEM leader in their schools. The professional development of new STEM leaders in schools is critical so that the benchmarks of a new school program called STEM-LPP can be met. This program is intended to help develop existing STEM teachers to become more experienced and innovative in their usage of interdisciplinary ideas and team-working. An iSTEM approach (Rosicka, 2016) is more than just the skills, competencies, and knowledge of the four (STEM) domains.<br /> <b>Methods: </b>A content analysis method was conducted by benchmarking the top five university master programs and academic committee meetings. The survey method was applied to design a new STEM preparation program for pre-and in-service teachers. This paper reports the benchmark collection and evaluation as a form of meta-analysis by academic meeting processes and views from existing STEM teachers from various schools how do the top five university master programs factor into your considerations? Data was collected by benchmarking and investigating STEM frameworks, models, and principles called benchmarks. Data were discussed and evaluated with academic meeting members, including two experts, two specialists in the department of curriculum development, three STEM teachers, three stakeholders, three staff professors, and two STEM master students from Suleyman Demirel University located in Almaty, Kazakhstan. Besides, 14 STEM teachers participated in evaluating in various schools. Findings: benchmarks and obtained courses were correlated to determine the relations.<br /> <b>Results:</b> The six benchmarks: educational leadership, engineering/project design and integration, technology integration, multiple discipline integration, research-oriented instruction, and practice/experience-based teaching, were determined. Under these benchmarks, courses, competencies, and learning outcomes were also generated. The developing process of STEM-LPP was also confirmed by analyzing the findings from top university master programs with academic meeting studies and STEM teachers’ evaluations. The correlations among the benchmarks and between benchmarks and courses were shown to have a strong correlation and their sufficiency for the criteria of LPP was displayed in the data.<br /> <b>Implications:</b> This type of teacher preparation program has two crucial purposes: at first, providing a way of determining benchmarks during the formation of the teacher preparation program for STEM education program designers and developers. Secondly, it was informative on integrating STEM disciplines with STEM student projects and activity work to develop teachers’ knowledge and skills. This study contributed to the construction of teacher preparation programs in universities and assisted STEM teachers in developing their teaching skills in the educational sphere. In future, such studies should be re-analyzed and evaluated by a large sample size of STEM teachers, partners, and other contributors.

BackgroundPatient experience surveys (PESs) often include informative free-text comments, but with no way of systematically, efficiently and usefully analysing and reporting these. The National Cancer Patient Experience Survey (CPES), used to model the approach reported here, generates > 70,000 free-text comments annually.Main aimTo improve the use and usefulness of PES free-text comments in driving health service changes that improve the patient experience.Secondary aims(1) To structure CPES free-text comments using rule-based information retrieval (IR) (‘text engineering’), drawing on health-care domain-specific gazetteers of terms, with in-built transferability to other surveys and conditions; (2) to display the results usefully for health-care professionals, in a digital toolkit dashboard display that drills down to the original free text; (3) to explore the usefulness of interdisciplinary mixed stakeholder co-design and consensus-forming approaches in technology development, ensuring that outputs have meaning for all; and (4) to explore the usefulness of Normalisation Process Theory (NPT) in structuring outputs for implementation and sustainability.DesignA scoping review, rapid review and surveys with stakeholders in health care (patients, carers, health-care providers, commissioners, policy-makers and charities) explored clinical dashboard design/patient experience themes. The findings informed the rules for the draft rule-based IR [developed using half of the 2013 Wales CPES (WCPES) data set] and prototype toolkit dashboards summarising PES data. These were refined following mixed stakeholder, concept-mapping workshops and interviews, which were structured to enable consensus-forming ‘co-design’ work. IR validation used the second half of the WCPES, with comparison against its manual analysis; transferability was tested using further health-care data sets. A discrete choice experiment (DCE) explored which toolkit features were preferred by health-care professionals, with a simple cost–benefit analysis. Structured walk-throughs with NHS managers in Wessex, London and Leeds explored usability and general implementation into practice.Key outcomesA taxonomy of ranked PES themes, a checklist of key features recommended for digital clinical toolkits, rule-based IR validation and transferability scores, usability, and goal-oriented, cost–benefit and marketability results. The secondary outputs were a survey, scoping and rapid review findings, and concordance and discordance between stakeholders and methods.Results(1) The surveys, rapid review and workshops showed that stakeholders differed in their understandings of the patient experience and priorities for change, but that they reached consensus on a shortlist of 19 themes; six were considered to be core; (2) the scoping review and one survey explored the clinical toolkit design, emphasising that such toolkits should be quick and easy to use, and embedded in workflows; the workshop discussions, the DCE and the walk-throughs confirmed this and foregrounded other features to form the toolkit design checklist; and (3) the rule-based IR, developed using noun and verb phrases and lookup gazetteers, was 86% accurate on the WCPES, but needs modification to improve this and to be accurate with other data sets. The DCE and the walk-through suggest that the toolkit would be well accepted, with a favourable cost–benefit ratio, if implemented into practice with appropriate infrastructure support.LimitationsSmall participant numbers and sampling bias across component studies. The scoping review studies mostly used top-down approaches and focused on professional dashboards. The rapid review of themes had limited scope, with no second reviewer. The IR needs further refinement, especially for transferability. New governance restrictions further limit immediate use.ConclusionsUsing a multidisciplinary, mixed stakeholder, use of co-design, proof of concept was shown for an automated display of patient experience free-text comments in a way that could drive health-care improvements in real time. The approach is easily modified for transferable application.Future workFurther exploration is needed of implementation into practice, transferable uses and technology development co-design approaches.FundingThe National Institute for Health Research Health Services and Delivery Research programme.

В статье рассматривается проблема формирования готовности к межличностному общению курсантов МВД России в процессе организации внеаудиторной деятельности. Решение проблемы является стратегической задачей для правоохранительной деятельности, поскольку практическая сторона полицейской службы опирается на принцип взаимодействия и сотрудничества с большим количеством субъектов. В процессе работы полицейский должен обеспечить права и свободы человека и гражданина Российской Федерации независимо от пола, возраста, национальной принадлежности и т. п. Соответственно, задача подготовки будущего специалиста правоохранительной деятельности к межличностному общению является приоритетной в системе МВД. Анализ психолого-педагогической и юридической литературы позволил разработать и апробировать Программу организации внеаудиторной деятельности курсантов по различным направлениям учебной и профессиональной деятельности с учетом специфики правоохранительной службы и особенностей подготовки курсантов в условиях поликультурной среды ведомственного вуза. В контексте исследований В. А. Сластенина готовность курсантов МВД России к межличностному общению рассматривается как совокупность качеств личности, которая способствует успешному выполнению учебно-служебных функций. В исследовании доказана гипотеза о том, что эффективному процессу формирования готовности курсантов МВД России к межличностному общению будет способствовать комплекс условий: нормативно-правовых, мотивационных, информационных (содержательных), организационных, научно-методических, кадровых и материально-технических, которые обеспечивают включение курсантов в разные виды внеаудиторной учебной и профессиональной правоохранительной деятельности: практической, научно-исследовательской, нравственно-патриотической, социально-культурной и спортивно-оздоровительной направленности. В процессе экспериментального исследования, которое проводилось на базе ФГКОУ ВО «Нижегородская академия Министерства внутренних дел Российской Федерации» в 2018–2020 годах, выявлена положительная динамика готовности курсантов к межличностному общению, проявившаяся в уменьшении направленности на себя, увеличении проактивного типа реагирования, способности осознанно управлять своим поведением в процессе коммуникации, эмоциональной доброжелательности к собеседнику. Перспективными направлениями профессиональной подготовки курсантов в условиях внеаудиторной деятельности является развитие у них таких качеств личности, как гибкость в общении, высокая ответственность за результаты своей деятельности; формирование ценностей, интересов, убеждений, навыков межкультурного общения, которые соответствуют требованиям профессии и условиям прохождения службы и практической деятельности в правоохранительных органах. The article treats the issue of developing interpersonal communication skills in students of educational institutions of the Ministry of Internal affair of the Russian Federation in the process of extracurricular activities. The solution to the problem is a task strategically important to law-enforcement bodies, for the practical part of police work is based on the principles of cooperation and collaboration with a great number of people. Police officers ensure that the rights and freedoms to which all citizens of the Russian Federation are entitled irrespective of their gender, age, nationality, etc. are respected. Therefore, the development of interpersonal communication skills in novice officers of the Ministry of Internal Affairs is a priority for the Ministry of Internal Affairs. The analysis of psychological, pedagogical and legal sources enables the authors of the article to investigate and test various academic and vocational extracurricular activities for military students in the multicultural environment of a military university. The investigation of V. A. Slastenin’s research shows that the scholar treats military students’ readiness to interpersonal communication as a complex of personal qualities that ensure successful performance. The research proves the hypothesis that the interrelation of legal, motivational, informative (content-oriented), organizational, methodological, research, material and technical factors ensures efficient development of interpersonal communication skills in students of educational institutions of the Ministry of Internal Affairs. The aforementioned factors ensure military students’ involvement in academic and vocational extracurricular activities: research activities, patriotic activities, social and cultural activities, athletic activities. Experimental research conducted at Nizhny Novgorod Academy of the Ministry of Internal Affairs of the Russian Federation in 2018–2020 revealed a positive dynamics in military students’ readiness to interpersonal communication which is manifested through a decrease in self-centeredness, an increase in proactive communication, an ability to regulate one’s behavior in the process of communication, amicability towards one’s interlocutors. Prospective trends of military students professional training through extracurricular activities are the development of communicative flexibility and high level of responsibility for the results of one’s actions as well as the development of values, interests, convictions, and interpersonal communication skills which enable military students to meet professional requirements and cope with the tasks presented by their service in various institutions of the Ministry of Internal Affairs of the Russian Federation.

Informatization of society provides new tools for intensifying tourism activities, forming the motives of the population to travel and promoting tourism brands. One of the tools is travel journalism, which helps to transform impressions into information. The purpose of the article is to study the impact of travel journalism on the intensification of tourism and justify the introduction of its most promising practices. The methodology of the article uses methods of classification of journalistic publications and magazines on tourism, the method of comparing advertising and “public relations”, a descriptive method to reveal the content of types of texts and genres of television travel journalism. The influence of travel journalism on the intensification of tourism has been studied. The content of publications of information and reference nature, publications with promotional properties, cognitive-oriented, problem-analytical materials is revealed. It is recognized that informative publications help to inform the general public about tourist facilities and services that were not previously known to the consumer. It is proposed to use promotional publications as a tool for implementing short-term tasks. The effectiveness of the use of cognitive-oriented texts as a tool for forming long-term incentives for tourist activity of consumers is substantiated. It is recognized that problem-oriented materials are intended for a narrow audience of professionals and contribute to the coverage of professional problems. The difference between advertising and “public relation” is investigated. It is determined that the toolkit “public relation” is used as a strategic lever to promote the tourist organization. The definition of PR-text is given, its main features are given, and the classification of PR-texts for use in tourist activity is offered. The most commonly used types of PR-texts in tourism are given. The genres of travel journalism are studied. It is determined that in travel journalism the most common forms of information presentation such as reporting, travel essay, recommendation. The peculiarities of the use of such PR-texts in tourism as by-light, background, image and review articles, case history, newsletter, press release are revealed. Characteristic features of such texts are given. Examples of user, specialized, professional and on-board publications in the Ukrainian mass media are given. It is substantiated that visual content is better perceived by consumers of tourist services. Examples of popular foreign and Ukrainian travel programs are given. The practical value of the article is to develop recommendations for the implementation of the most promising travel practices.

<p class="Abstract"><em>This </em><em>research</em><em> aims to explain the function of the library, the availability of library book collections, and library management in increasing reading interest for grade 4 students of SD Negeri Soropadan Surakarta. This research is expected to provide positive input to the school in utilizing the school library, as well as efforts to improve the quality of the school library and students' reading interests. This research is qualitative research with descriptive qualitative research method. Data collection is done by observation techniques, interviews, questionnaires, and documentation studies. Data sources are obtained from principals, grade IV teachers, librarians, and students. Validity of data using source triangulation. Data analysis using Miles and Huberman's interactive analytics model.</em> <em>The results showed that the educational function, informative function, and recreational function of the SD Negeri Soropadan library were felt by more than 50% of the students. Judging from the collection of books that are in accordance with the curriculum, thus helping students' learning</em>. <em>The library is used as a place for students to learn. The availability of adequate books, various types and providing books that are entertaining for students. The availability of book collections in various types and classified libraries. Collection of books oriented and relevant according to the needs of students. The arrangement and arrangement of library materials for students is already interesting. Procurement and development only relies on assistance from the government and other parties.</em> <em>Library management is carried out by teachers not professionals. Library services, such as circulation services, reference services, and reading room services are already running.</em> <em>So it was concluded that the use of the SD Negeri Soropadan library including functions, availability of collections, and management was not optimal in increasing students' reading interest.</em><em> </em><em></em></p>

Abstract Background The launch in 2017 of the Irish 10-year reform programme Sláintecare represents a key commitment in the future of the health system. An important component of the programme was the development of a health system performance assessment (HSPA) framework. In 2019, the Department of Health of Ireland (DoH) and Health Service Executive (HSE) commissioned the technical support of researchers to develop an outcome-oriented HSPA framework which should reflect the shared priorities of multiple stakeholders, including citizens. This study describes the method applied in the Irish context and reflects on the added value of using a citizen panel in the development of an HSPA framework. Methods A panel of 15 citizens was convened, recruited by a third-party company using a sampling strategy to achieve a balanced mix representing the Irish society. Panellists received lay-language preparatory materials before the meeting. Panellists used a three-colour scheme to signal the importance of performance measures. An exit questionnaire was administered to understand how participants experienced being part of the panel. The citizen panel was the first in a series of three panels towards the development of the HSPA framework, followed by panels including representatives of the DoH and HSE, and representatives from professional associations and special interest groups. Results The citizen panel generated 249 health performance measures ranging across 13 domains. Top-ranking domains to the citizen panel (people-centredness, coordination of care, and coverage) were less prioritized by the other panels; domains less prioritized by the citizen panel, such as accessibility, responsiveness, efficiency, and effectiveness, were of higher priority in the other panels. Citizen panellists shared a similar understanding of what a citizen panel involves and described their experience at the panel as enjoyable, interesting, and informative. Conclusions The priorities of the citizen panel were accounted for during all phases of developing the HSPA framework. This was possible by adopting an inclusive development process and by engaging citizens early on. Citizen engagement in HSPA development is essential for realizing citizen-driven healthcare system performance and generating trust and ownership in performance intelligence. Future research could expand the use of citizen panels to assess, monitor, and report on the performance of healthcare systems.

Most biodiversity research aims at understanding the states and dynamics of biodiversity and ecosystems. To do so, biodiversity research increasingly relies on the use of digital products and services such as raw data archiving systems (e.g. structured databases or data repositories), ready-to-use datasets (e.g. cleaned and harmonized files with normalized measurements or computed trends) as well as associated analytical tools (e.g. model scripts in Github). Several world-wide initiatives facilitate the open access to biodiversity data, such as the Global Biodiversity Information Facility (GBIF) or GenBank, Predicts etc. Although these pave the way towards major advances in biodiversity research, they also typically deliver data products that are sometimes poorly informative as they fail to capture the genuine ecological information they intend to grasp. In other words, access to ready-to-use aggregated data products may sacrifice ecological relevance for data harmonization, resulting in over-simplified, ill-advised standard formats. This is singularly true when the main challenge is to match complementary data (large diversity of measured variables, integration of different levels of life organizations etc.) collected with different requirements and scattered in multiple databases. Improving access to raw data, and meaningful detailed metadata and analytical tools associated with standardized workflows is critical to maintain and maximize the generic relevance of ecological data. Consequently, advancing the design of digital products and services is essential for interoperability while also enhancing reproducibility and transparency in biodiversity research. To go further, a minimal common framework organizing biodiversity observation and data organization is needed. In this regard, the Essential Biodiversity Variable (EBV) concept might be a powerful way to boost progress toward this goal as well as to connect research communities worldwide. As a national Biodiversity Observation Network (BON) node, the French BON is currently embodied by a national research e-infrastructure called "Pôle national de données de biodiversité" (PNDB, formerly ECOSCOPE), aimed at simultaneously empowering the quality of scientific activities and promoting networking within the scientific community at a national level. Through the PNDB, the French BON is working on developing biodiversity data workflows oriented toward end services and products, both from and for a research perspective. More precisely, the two pillars of the PNDB are a metadata portal and a workflow-oriented web platform dedicated to the access of biodiversity data and associated analytical tools (Galaxy-E). After four years of experience, we are now going deeper into metadata specification, dataset descriptions and data structuring through the extensive use of Ecological Metadata Language (EML) as a pivot format. Moreover, we evaluate the relevance of existing tools such as Metacat/Morpho and DEIMS-SDR (Dynamic Ecological Information Management System - Site and dataset registry) in order to ensure a link with other initiatives like Environmental Data Initiative, DataOne and Long-Term Ecological Research related observation networks. Regarding data analysis, an open-source Galaxy-E platform was launched in 2017 as part of a project targeting the design of a citizen science observation system in France (“65 Millions d'observateurs”). Here, we propose to showcase ongoing French activities towards global challenges related to biodiversity information and knowledge dissemination. We particularly emphasize our focus on embracing the FAIR (findable, accessible, interoperable and reusable) data principles Wilkinson et al. 2016 across the development of the French BON e-infrastructure and the promising links we anticipate for operationalizing EBVs. Using accessible and transparent analytical tools, we present the first online platform allowing the performance of advanced yet user-friendly analyses of biodiversity data in a reproducible and shareable way using data from various data sources, such as GBIF, Atlas of Living Australia (ALA), eBIRD, iNaturalist and environmental data such as climate data.

PurposeThe current pandemic will introduce many novel policies, adaptations, innovations and procedures by innovative human resource (HR) creativity. In particular, information technology (IT) implementation is a field that needs more significant focus and a wider range of creative interventions. The author would undoubtedly see a more human-focused approach to HR management (HRM) in the post-coronavirus disease 2019 (post-COVID-19) era, where enterprises and workers have had to reinvent themselves in a brief amount of time drastically. Following the nationwide lockdown caused by COVID-19, many companies were pushed to opt for remote working, which presents both difficulties and benefits for workers and employers. So the purpose of this study is to investigate some key consequences resulting from COVID-19’s effect on multiple HRM roles, how technology is empowering and fostering HRM, informative forecasts based on how organizations are coping and finally, the path in the post-pandemic environment.Design/methodology/approachThe COVID-19 epidemic has had a significant effect on every area of the global economy. It has had severe implications for public institutions and raises particular questions for medical schools. The emergence of COVID-19 has disrupted many activities and requires intense and prompt attention from medical educators. So, HR leaders now face the difficult task of managing the interests of workers and their corporations. The outbreak of COVID-19 has proved that this is not just a difficult time but rather a testing time for companies across the globe to check and ensure how swiftly they adapt themselves by thinking and planning differently. An enterprise evolves with nature, and change is unavoidable if performance and productivity are to improve. Changes in structure, technology and priorities are overgrowing, posing big obstacles to leaders. Corporations worldwide have looked to technology to pursue creative solutions to some of the world’s most pressing problems. This study provides a review of articles related to the role of technology in HRM in the COVID-19 period. The analyzed articles are divided into three groups, including articles related to the role of information communication technology, cloud computing and teleworking in HRM in the COVID-19 era. Also, the most important key challenges are collected, and solutions are provided for them.FindingsIn times of trouble, authentic leadership shines through. The actions of pioneering HR leaders throughout the COVID-19 epidemic will significantly affect their respective organizations. When COVID-19 expanded around the world, HR agencies made their workers’ health and welfare a top priority. HRM’s long-term sustainability can be dictated by how they deal with the current crisis. Web-based solutions, such as cloud computing, will also address a vital resource allocation gap. It illustrates the possible efficacy of patient-oriented, web-based applications built on result-driven design, which continues to be validated by more testing and assessment. Many studies have emphasized business innovation as a necessity due to changes in the environment and various challenges and requirements facing businesses. The challenge of observing social distance and limiting face-to-face business services is the challenge of the COVID-19 pandemic era.Research limitations/implicationsThis study could entail a joint international collaboration initiative among research centers, allowing information about COVID-19 impacts to be shared more easily. It will favor a worldwide policy to find a response to the epidemic but still address cultural and social issues.Practical implicationsThe survey concludes that, whenever possible, employers and medicals should explore remote working opportunities in all industries to alleviate uncertainty and improve employee psychological well-being. The facilitating considerations and problems are often addressed in order to supply practical views for developing cloud-based solutions.Originality/valueThis research aims to lead to the advancement of scientific knowledge in the HRM area through the use of IT-based technology. It allows businesses to reinvent HRM techniques to save money and maximize efficiency without compromising their employees’ life quality and well-being. More in-depth studies at various pandemic stages would yield more valuable insights into HRM’s emerging position.

“We have made Italy, now we must make Italians,” in the (probably apocryphal) words of the Prime Minister, sometime after the unification of the nation in 1860. Perhaps in French, if it was said at all. (The quotation is typically attributed to Massimo D’Azeglio, the prime minister of Piedmont and predecessor of the first Italian prime minister Camillo Cavour. Many have suggested that the phrase was misquoted and misunderstood (see Doyle.) D’Azeglio spoke in Italian when he addressed the newly-formed Italian parliament, but my reference to French is meant to indicate the fragility of the national language in early Italy where much of the ruling class spoke French while the majority of the people in the peninsula still spoke regional dialects.) It was television – more than print media or even radio – that would have the biggest impact in terms of ‘making Italians.’ Writing about Italy in the 1950s, a well-known media critic suggested that television, a game show actually, “was able to succeed where The Divine Comedy failed … it gave Italy a national language” (qtd. in Foot). But these are yesterday’s problems. We have Italy and Italians. Moreover, the emergence of global ways of being and belonging are evidence of the ways in which the present transcends forms of belonging rooted in the old practices and older institutions of the nation-state. But, then again, maybe not. “A country that allows you to vote in its elections must be able to provide you with information about those elections” (Magliaro). This was 2002. The country is still Italy, but this time the Italians are anywhere but Italy. The speaker is referring to the extension of the vote to Italian citizens abroad, represented directly by 18 members of parliament, and the right to information guaranteed the newly enfranchised electorate. What, then, is the relationship between citizenship, the state and global television today? What are the modalities of involvement and participation involved in these transformations of the nation-state into a globally-articulated network of institutions? I want to think through these questions in relation to two ways that RAI International, the ‘global’ network of the Italian public broadcaster, has viewed Italians around the world at different moments in its history: mega-events and return information. Mega-Events Eighteen months after its creation in 1995, RAI International was re-launched. This decision was partially due to a change in government (which also meant a change in the executive and staff), but it was also a response to the perceived failure of RAI International to garner an adequate international audience (Morrione, Testimony [1997]). This re-launch involved a re-conceptualisation of the network’s mandate to include both information services for Italians abroad (the traditional ‘public service’ mandate for Italy’s international broadcasting) as well as programming that would increase the profile of Italian media in the global market. The mandate outlined for Roberto Morrione – appointed president as part of the re-launch – read: The necessity of strategic and operative certainties in the international positioning of the company, both with regard to programming for our co-nationals abroad and for other markets…are at the centre of the new role of RAI International. This involves bringing together in the best way the informative function of the public service, which is oriented to our community in the world in order to enrich its cultural patrimony and national identity, with an active presence in evolving markets. (Morrione, Testimony [1998]) The most significant change in the executive of the network was the appointment of Renzo Arbore, a well-known singer and bandleader, to the position of artistic director. At the time of Arbore’s appointment, the responsibilities of the artistic director at the network were ill defined, but he very quickly transformed the position into the ‘face’ of RAI International. In an interview from 1998, Arbore explained his role at the network as follows: “I’m the artistic director, which means I’m in charge of the programs that have any kind of artistic content. Also, I’m the so called “testimonial”, which is to say I do propaganda for the network, I’m the soul of RAI International” (Affatato). The most often discussed aspect of the programming on RAI International during Arbore’s tenure as artistic director was the energy and resources dedicated to events that put the spotlight on the global reach of the service itself and the possibilities that satellite distribution gave for simultaneous exchange between locations around the world. It was these ‘mega-events’ (Garofalo), in spite of constituting only a small portion of the programming schedule, that were often seen as defining RAI’s “new way” of creating international programming (Milana). La Giostra [The Merry Go Round], broadcast live on New Year’s Eve 1996, is often cited as the launch of the network’s new approach to its mission. Lasting 20 hours in total, the program was hosted by Arbore. As Morrione described it recently, The ‘mother of live shows’ was the Giostra of New Year’s ’97 where Arbore was live in the studio for 20 consecutive hours, with many guests and segments from the Pole, Peking, Moscow, Berlin, Jerusalem, San Paolo, Buenos Aires, New York and Los Angeles. It was a memorable enterprise without precedent and never to be duplicated. (Morrione, RAI International) The presentation of television as a global medium in La Giostra draws upon the relationship between live broadcasting, satellite television and conceptions of globality that has developed since the 1960s as part of what Lisa Parks describes as ‘global presence’ (Parks). However, in keeping with the dual mandate of RAI International, the audience that La Giostra is intended to constitute was not entirely homogenous in nature. The lines between the ‘national’ audience, which is to say Italians abroad, and the international audience involving a broader spectrum of viewers are often blurred, but still apparent. This can be seen in the locations to which La Giostra travelled, locations that might be seen as a mirror of the places to which the broadcast might be received. On the one hand, there are segments from a series of location that speak to a global audience, many of which are framed by the symbols of the cold war and the ensuing triumph of global capitalism. The South Pole, Moscow, Beijing and a reunified Berlin can be seen as representing this understanding of the globe. These cities highlighted the scope of the network, reaching cities previously cut off from Italy behind the iron curtain (or, in the case of the Pole, the extreme of geographic isolation.) The presence of Jerusalem contributed to this mapping of the planet with an ecclesiastical, but ecumenical accent to this theme. On the other hand, Sao Paolo, Buenos Aires, and Melbourne (not mentioned by Morrione, but the first international segment in the program) also mapped the world of Italian communities around the world. The map of the globe offered by La Giostra is similar to the description of the prospective audience for RAI International that Morrione gave in November 1996 upon his appointment as director. After having outlined the network’s reception in the Americas and Australia, where there are large communities of Italians who need to be served, he goes on to note the importance of Asia: “China, India, Japan, and Korea, where there aren’t large communities of Italians, but where “made in Italy,” the image of Italy, the culture and art that separate us from others, are highly respected resources” (Morrione, “Gli Italiani”). La Giostra served as a container that held together a vision of the globe that is centered around Italy (particularly Rome, caput mundi) through the presentation on screen of the various geopolitical alliances as well as the economic and migratory connections which link Italy to the world. These two mappings of the globe brought together within the frame of the 20-hour broadcast and statements about the network’s prospective audiences suggest that two different ways of watching RAI International were often overlaid over each other. On the one hand, the segments spanning the planet stood as a sign of RAI International’s ability to produce programs at a global scale. On the other hand, there was an attempt to speak directly to communities of Italians abroad. The first vision of the planet offered by the program suggests a mode of watching more common among disinterested, cosmopolitan viewers belonging to a relatively homogenous global media market. While the second vision of the planet was explicitly rooted in the international family of Italians constituted through the broadcast. La Giostra, like the ‘dual mandate’ of the network, can be seen as an attempt to bring together the national mission of network with its attempts to improve its position in global media markets. It was an attempt to unify what seemed two very different kinds of audiences: Italians abroad and non-Italians, those who spoke some Italian and those who speak no Italian at all. It was also an attempt to unify two very different ways of understanding global broadcasting: public service on the one hand and the profit-oriented goals of building a global brand. Given this orientation in the network’s programming philosophy, it is not surprising that Arbore, speaking of his activities as Artistic director, stated that his goals were to produce shows that would be accessible both to those that spoke very little Italian as well as those that were highly cultured (Arbore). In its attempt to bring these divergent practices and imagined audiences together, La Giostra can be seen as part of vision of globalisation rooted in the euphoria of the early nineties in which distance and cultural differences were reconciled through communications technology and “virtuous” transformation of ethnicity into niche markets. However, this approach to programming started to fracture and fail after a short period. The particular balance between the ethnic and the economically ecumenical mappings of the globe present in La Giostra proved to be as short lived as the ‘dual mandate’ at RAI International that underwrote its conception. Return Information The mega-events that Arbore organised came under increasing criticism from the parliamentary committees overseeing RAI’s activities as well as the RAI executive who saw them both extremely expensive to produce and of questionable value in the fulfillment of RAI’s mission as a public broadcaster (GRTV). They were sometimes described as misfatti televisivi [broadcasting misdeeds] (Arbore). The model of the televisual mega-event was increasingly targeted towards speaking to Italians abroad, dropping broader notions of the audience. This was not an overnight change, but part of a process through which the goals of the network were refocused towards ‘public service.’ Morrione, speaking before the parliamentary committee overseeing RAI’s activities, describes an evening dedicated to a celebration of the Italian flag which exemplifies this trend: The minister of Foreign Affairs asked us to prepare a Tricolore (the Italian flag) evening – that would go on air in the month of January – that we would call White, Red and Green (not the most imaginative name, but effective enough.) It would include international connections with Argentina, where there exists one of the oldest case d’italiani [Italian community centers], built shortly after the events of our Risorgimento and where they have an ancient Tricolore. We would also connect with Reggio Emilia, where the Tricolore was born and where they are celebrating the anniversary this year. Segments would also take us to the Vittoriano Museum in Rome for a series of testimonies. (Morrione, Testimony [1997]) Similar to La Giostra, the global reach of RAI International was used to create a sense of simultaneity among the dispersed communities of Italians around the world (including the population of Italy itself). The festival of the Italian flag was similarly deeply implicated in the rituals and patterns that bring together an audience and, at another level, a people. However, in the celebration of the Italian flag, the notion that such a spectacle might be of interest to those outside of a global “Italian” community has disappeared. Like La Giostra, programs of this kind are intended to be constitutive of an audience, a collectivity that would not exist were it not for the common space provided through television spectatorship. The celebration of the Italian flag is part of an attempt to produce a sense of global community organised by a shared sense of ethnic identity as expressed through the common temporality of a live broadcast. Italians around the world were part of the same Italian community not because of their shared history (even when this was the stated subject of the program as was the case with Red, White and Green), but because they co-existed by means of their experience of the mediated event. Through these events, the shared national history is produced out of the simultaneity of the common present and not, as the discourse around Italian identity presented in these programs would have it (for example, the narratives around the origin around the flag), the other way around. However, this connection between the global television event that was broadcast live and national belonging raised questions about the kind of participation they facilitated. This became a particularly salient issue with the election of the second Berlusconi government and the successful campaign to grant Italians citizens living abroad the vote, a campaign that was lead by formerly fascist (but centre-moving) Alleanza Nazionale. With the appoint of Massimo Magliaro, a longtime member of Alleanza Nazionale, to the head of the network in 2000, the concept of informazione di ritorno [return information] became increasingly prominent in descriptions of the service. The phrase was frequently used, along with tv di ritorno (Tremaglia), by the Minister for Italiani nel Mondo during the second Berlusconi administration, Mirko Tremaglia, and became a central theme in the projects envisioned for the service. (The concept had circulated previously, but it was not given the same emphasis that it would gain after Magliaro’s appointment. In an interview from 1996, Morrione is asked about his commitment to the policy of “so-called” return information. He answers the question by commenting in support of producing a ‘return image’ (immagine di ritorno), but never uses the phrase (Morrione, “Gli Italiani”). Similarly, Arbore, in an interview from 1998, is also asked about ‘so-called’ return information, but also never uses the term himself (Affatato). This suggests that its circulation was limited up until the late 1990s.) The concept of ‘return information’ – not quite a neologism in Italian, but certainly an uncommon expression – was a two-pronged, and never fully implemented, initiative. Primarily it was a policy that sought to further integrate RAI International into the system of RAI’s national television networks. This involved both improving the ability of RAI International to distribute information about Italy to communities of Italians abroad as well as developing strategies for the eventual use of programming produced by RAI International on the main national networks as a way of raising the awareness of Italians in Italy about the lives and beliefs of Italians abroad. (The programming produced by RAI International was never successfully integrated into the schedules of the other national networks. This issue remained an issue that had yet to be resolved as recently as the negotiations between the Prime Minister’s office and RAI to establish a new agreement governing RAI’s international service in 2007.) This is not to say that there was a dramatic shift in the kind of programming on the network. There had always been elements of these new goals in the programming produced exclusively for RAI International. The longest running program on the network, Sportello Italia [Information Desk Italy], provided information to Italians abroad about changes in Italian law that effected Italians abroad as well as changes in bureaucratic practice generally. It often focused on issues such as the voting rights of Italians abroad, questions about receiving pensions and similar issues. It was joined by a series of in-house productions that primarily consisted of news and information programming whose roots were in the new division in charge of radio and television broadcasts since the sixties. The primary change was the elimination of large-scale programs, aside from those relating to the Italian national soccer team and the Pope, due to budget restrictions. This was part of a larger shift in the way that the service was envisioned and its repositioning as the primary conduit between Italy and Italians abroad. Speaking in 2000, Magliaro explained this as a change in the network’s priorities from ‘entertainment’ to ‘information’: There will be a larger dose of information and less space for entertainment. Informational programming will be the privileged product in which we will invest the majority of our financial and human resources, both on radio and on television. Providing information means both telling Italians abroad about Italy and allowing public opinion in our country to find out about Italians around the world. (Morgia) Magliaro’s statement suggests that there is a direct connection between the changing way of conceiving of ‘global’ Italian television and the mandate of RAI International. The spectacles of the mid-nineties, implicitly characterised by Magliaro as ‘entertainment,’ were as much about gaining the attention of those who did not speak Italian or watch Italian television as speaking to Italians abroad. The kind of participation in the nation that these events solicited were limited in that they did not move beyond a relatively passive experience of that nation as community brought together through the diffuse and distracted experience of ‘entertainment’. The rise of informazione di ritorno was a discourse that offered a particular conception of Italians abroad who were more directly involved in the affairs of the nation. However, this was more than an increased interest in the participation of audiences. Return information as developed under Magliaro’s watch posited a different kind of viewer, a viewer whose actions were explicitly and intimately linked to their rights as citizens. It is not surprising that Magliaro prefaced his comments about the transformation of RAI’s mandate and programming priorities by acknowledging that the extension of the vote to Italians abroad demands a different kind of broadcaster. The new editorial policy of RAI International is motivated from the incontrovertible fact that Italians abroad will have the right to vote in a few months … . In terms of the product that we are developing, aimed at adequately responding to the new demands created by the vote… (Morgia) The granting of the vote to Italians abroad meant that the forms of symbolic communion that produced through the mega-events needed to be supplanted by a policy that allowed for a more direct link between the ritual aspects of global media to the institutions of the Italian state. The evolution of RAI International cannot be separated from the articulation of an increasingly ethno-centric conception of citizenship and the transformation of the Italian state over the course of the 1990s and early 2000s towards. The transition between these two approaches to global television in Italy is important for understanding the events that unfolded around RAI International’s role in the development of a global Italian citizenry. A development that should not be separated from the development of increasingly stern immigration policies whose effect is to identify and export undesirable outsiders. The electoral defeat of Berlusconi in 2006 and the ongoing political instability surrounding the centre-left government in power since then has meant that the future development of RAI International and the long-term effects of the right-wing government on the cultural and political fabric of Italy remain unclear at present. The current need for a reformed electoral system and talk about the need for greater efficiency from the new executive at RAI make the evolution of the global Italian citizenry an important context for understanding the role of media in the globalised nation-state in the years to come. References Affatato, M. “I ‘Segreti’ di RAI International.” GRTV.it, 17 Feb. 1998. Arbore, R. “‘Il mio sogno? Un Programma con gli italiani all’estero.’” GRTV.it, 18 June 1999. Foot, J. Milan since the Miracle: City, Culture, and Identity. Oxford: Berg, 2001. Garofalo, R. “Understanding Mega-Events: If We Are the World, Then How Do We Change It? In C. Penley and A. Ross, eds., Technoculture. Minneapolis, University of Minnesota Press, 1991. 247-270. Magliaro, M. “Speech to Second Annual Conference.” Comites Canada, 2002. Milana, A. RAI International: 40 anni, una storia. Rome: RAI, 2003. Morgia, G. La Rai del Duemila per gli italiani nel mondo: Intervista con Massimo Magliaro. 2001. Morrione, R. “Gli Italiani all’estero ‘azionisti di riferimento.’” Interview with Roberto Morrione. GRTV.it, 15 Nov. 1996. Morrione, R. Testimony of Roberto Morrione to Commitato Bicamerale per la Vigilanza RAI, 12 December 1997. Rome, 1997. 824-841. Morrione, R. Testimony of Roberto Morrione to Commitato Bicamerale per la Vigilanza RAI, 17 November 1998. Rome, 1998. 1307-1316. Morrione, R. “Tre anni memorabili.” RAI International: 40 anni, una storia. Rome: RAI, 2003. 129-137. Parks, L. Cultures in Orbit: Satellites and the Televisual. Durham, NC: Duke UP, 2005.


 
 
 “We have made Italy, now we must make Italians,” in the (probably apocryphal) words of the Prime Minister, sometime after the unification of the nation in 1860. Perhaps in French, if it was said at all. (The quotation is typically attributed to Massimo D’Azeglio, the prime minister of Piedmont and predecessor of the first Italian prime minister Camillo Cavour. Many have suggested that the phrase was misquoted and misunderstood (see Doyle.) D’Azeglio spoke in Italian when he addressed the newly-formed Italian parliament, but my reference to French is meant to indicate the fragility of the national language in early Italy where much of the ruling class spoke French while the majority of the people in the peninsula still spoke regional dialects.) It was television – more than print media or even radio – that would have the biggest impact in terms of ‘making Italians.’ Writing about Italy in the 1950s, a well-known media critic suggested that television, a game show actually, “was able to succeed where The Divine Comedy failed … it gave Italy a national language” (qtd. in Foot). But these are yesterday’s problems. We have Italy and Italians. Moreover, the emergence of global ways of being and belonging are evidence of the ways in which the present transcends forms of belonging rooted in the old practices and older institutions of the nation-state. But, then again, maybe not. “A country that allows you to vote in its elections must be able to provide you with information about those elections” (Magliaro). This was 2002. The country is still Italy, but this time the Italians are anywhere but Italy. The speaker is referring to the extension of the vote to Italian citizens abroad, represented directly by 18 members of parliament, and the right to information guaranteed the newly enfranchised electorate. What, then, is the relationship between citizenship, the state and global television today? What are the modalities of involvement and participation involved in these transformations of the nation-state into a globally-articulated network of institutions? I want to think through these questions in relation to two ways that RAI International, the ‘global’ network of the Italian public broadcaster, has viewed Italians around the world at different moments in its history: mega-events and return information. Mega-Events Eighteen months after its creation in 1995, RAI International was re-launched. This decision was partially due to a change in government (which also meant a change in the executive and staff), but it was also a response to the perceived failure of RAI International to garner an adequate international audience (Morrione, Testimony [1997]). This re-launch involved a re-conceptualisation of the network’s mandate to include both information services for Italians abroad (the traditional ‘public service’ mandate for Italy’s international broadcasting) as well as programming that would increase the profile of Italian media in the global market. The mandate outlined for Roberto Morrione – appointed president as part of the re-launch – read: The necessity of strategic and operative certainties in the international positioning of the company, both with regard to programming for our co-nationals abroad and for other markets…are at the centre of the new role of RAI International. This involves bringing together in the best way the informative function of the public service, which is oriented to our community in the world in order to enrich its cultural patrimony and national identity, with an active presence in evolving markets. (Morrione, Testimony [1998]) The most significant change in the executive of the network was the appointment of Renzo Arbore, a well-known singer and bandleader, to the position of artistic director. At the time of Arbore’s appointment, the responsibilities of the artistic director at the network were ill defined, but he very quickly transformed the position into the ‘face’ of RAI International. In an interview from 1998, Arbore explained his role at the network as follows: “I’m the artistic director, which means I’m in charge of the programs that have any kind of artistic content. Also, I’m the so called “testimonial”, which is to say I do propaganda for the network, I’m the soul of RAI International” (Affatato). The most often discussed aspect of the programming on RAI International during Arbore’s tenure as artistic director was the energy and resources dedicated to events that put the spotlight on the global reach of the service itself and the possibilities that satellite distribution gave for simultaneous exchange between locations around the world. It was these ‘mega-events’ (Garofalo), in spite of constituting only a small portion of the programming schedule, that were often seen as defining RAI’s “new way” of creating international programming (Milana). La Giostra [The Merry Go Round], broadcast live on New Year’s Eve 1996, is often cited as the launch of the network’s new approach to its mission. Lasting 20 hours in total, the program was hosted by Arbore. As Morrione described it recently, The ‘mother of live shows’ was the Giostra of New Year’s ’97 where Arbore was live in the studio for 20 consecutive hours, with many guests and segments from the Pole, Peking, Moscow, Berlin, Jerusalem, San Paolo, Buenos Aires, New York and Los Angeles. It was a memorable enterprise without precedent and never to be duplicated. (Morrione, RAI International) The presentation of television as a global medium in La Giostra draws upon the relationship between live broadcasting, satellite television and conceptions of globality that has developed since the 1960s as part of what Lisa Parks describes as ‘global presence’ (Parks). However, in keeping with the dual mandate of RAI International, the audience that La Giostra is intended to constitute was not entirely homogenous in nature. The lines between the ‘national’ audience, which is to say Italians abroad, and the international audience involving a broader spectrum of viewers are often blurred, but still apparent. This can be seen in the locations to which La Giostra travelled, locations that might be seen as a mirror of the places to which the broadcast might be received. On the one hand, there are segments from a series of location that speak to a global audience, many of which are framed by the symbols of the cold war and the ensuing triumph of global capitalism. The South Pole, Moscow, Beijing and a reunified Berlin can be seen as representing this understanding of the globe. These cities highlighted the scope of the network, reaching cities previously cut off from Italy behind the iron curtain (or, in the case of the Pole, the extreme of geographic isolation.) The presence of Jerusalem contributed to this mapping of the planet with an ecclesiastical, but ecumenical accent to this theme. On the other hand, Sao Paolo, Buenos Aires, and Melbourne (not mentioned by Morrione, but the first international segment in the program) also mapped the world of Italian communities around the world. The map of the globe offered by La Giostra is similar to the description of the prospective audience for RAI International that Morrione gave in November 1996 upon his appointment as director. After having outlined the network’s reception in the Americas and Australia, where there are large communities of Italians who need to be served, he goes on to note the importance of Asia: “China, India, Japan, and Korea, where there aren’t large communities of Italians, but where “made in Italy,” the image of Italy, the culture and art that separate us from others, are highly respected resources” (Morrione, “Gli Italiani”). La Giostra served as a container that held together a vision of the globe that is centered around Italy (particularly Rome, caput mundi) through the presentation on screen of the various geopolitical alliances as well as the economic and migratory connections which link Italy to the world. These two mappings of the globe brought together within the frame of the 20-hour broadcast and statements about the network’s prospective audiences suggest that two different ways of watching RAI International were often overlaid over each other. On the one hand, the segments spanning the planet stood as a sign of RAI International’s ability to produce programs at a global scale. On the other hand, there was an attempt to speak directly to communities of Italians abroad. The first vision of the planet offered by the program suggests a mode of watching more common among disinterested, cosmopolitan viewers belonging to a relatively homogenous global media market. While the second vision of the planet was explicitly rooted in the international family of Italians constituted through the broadcast. La Giostra, like the ‘dual mandate’ of the network, can be seen as an attempt to bring together the national mission of network with its attempts to improve its position in global media markets. It was an attempt to unify what seemed two very different kinds of audiences: Italians abroad and non-Italians, those who spoke some Italian and those who speak no Italian at all. It was also an attempt to unify two very different ways of understanding global broadcasting: public service on the one hand and the profit-oriented goals of building a global brand. Given this orientation in the network’s programming philosophy, it is not surprising that Arbore, speaking of his activities as Artistic director, stated that his goals were to produce shows that would be accessible both to those that spoke very little Italian as well as those that were highly cultured (Arbore). In its attempt to bring these divergent practices and imagined audiences together, La Giostra can be seen as part of vision of globalisation rooted in the euphoria of the early nineties in which distance and cultural differences were reconciled through communications technology and “virtuous” transformation of ethnicity into niche markets. However, this approach to programming started to fracture and fail after a short period. The particular balance between the ethnic and the economically ecumenical mappings of the globe present in La Giostra proved to be as short lived as the ‘dual mandate’ at RAI International that underwrote its conception. Return Information The mega-events that Arbore organised came under increasing criticism from the parliamentary committees overseeing RAI’s activities as well as the RAI executive who saw them both extremely expensive to produce and of questionable value in the fulfillment of RAI’s mission as a public broadcaster (GRTV). They were sometimes described as misfatti televisivi [broadcasting misdeeds] (Arbore). The model of the televisual mega-event was increasingly targeted towards speaking to Italians abroad, dropping broader notions of the audience. This was not an overnight change, but part of a process through which the goals of the network were refocused towards ‘public service.’ Morrione, speaking before the parliamentary committee overseeing RAI’s activities, describes an evening dedicated to a celebration of the Italian flag which exemplifies this trend: The minister of Foreign Affairs asked us to prepare a Tricolore (the Italian flag) evening – that would go on air in the month of January – that we would call White, Red and Green (not the most imaginative name, but effective enough.) It would include international connections with Argentina, where there exists one of the oldest case d’italiani [Italian community centers], built shortly after the events of our Risorgimento and where they have an ancient Tricolore. We would also connect with Reggio Emilia, where the Tricolore was born and where they are celebrating the anniversary this year. Segments would also take us to the Vittoriano Museum in Rome for a series of testimonies. (Morrione, Testimony [1997]) Similar to La Giostra, the global reach of RAI International was used to create a sense of simultaneity among the dispersed communities of Italians around the world (including the population of Italy itself). The festival of the Italian flag was similarly deeply implicated in the rituals and patterns that bring together an audience and, at another level, a people. However, in the celebration of the Italian flag, the notion that such a spectacle might be of interest to those outside of a global “Italian” community has disappeared. Like La Giostra, programs of this kind are intended to be constitutive of an audience, a collectivity that would not exist were it not for the common space provided through television spectatorship. The celebration of the Italian flag is part of an attempt to produce a sense of global community organised by a shared sense of ethnic identity as expressed through the common temporality of a live broadcast. Italians around the world were part of the same Italian community not because of their shared history (even when this was the stated subject of the program as was the case with Red, White and Green), but because they co-existed by means of their experience of the mediated event. Through these events, the shared national history is produced out of the simultaneity of the common present and not, as the discourse around Italian identity presented in these programs would have it (for example, the narratives around the origin around the flag), the other way around. However, this connection between the global television event that was broadcast live and national belonging raised questions about the kind of participation they facilitated. This became a particularly salient issue with the election of the second Berlusconi government and the successful campaign to grant Italians citizens living abroad the vote, a campaign that was lead by formerly fascist (but centre-moving) Alleanza Nazionale. With the appoint of Massimo Magliaro, a longtime member of Alleanza Nazionale, to the head of the network in 2000, the concept of informazione di ritorno [return information] became increasingly prominent in descriptions of the service. The phrase was frequently used, along with tv di ritorno (Tremaglia), by the Minister for Italiani nel Mondo during the second Berlusconi administration, Mirko Tremaglia, and became a central theme in the projects envisioned for the service. (The concept had circulated previously, but it was not given the same emphasis that it would gain after Magliaro’s appointment. In an interview from 1996, Morrione is asked about his commitment to the policy of “so-called” return information. He answers the question by commenting in support of producing a ‘return image’ (immagine di ritorno), but never uses the phrase (Morrione, “Gli Italiani”). Similarly, Arbore, in an interview from 1998, is also asked about ‘so-called’ return information, but also never uses the term himself (Affatato). This suggests that its circulation was limited up until the late 1990s.) The concept of ‘return information’ – not quite a neologism in Italian, but certainly an uncommon expression – was a two-pronged, and never fully implemented, initiative. Primarily it was a policy that sought to further integrate RAI International into the system of RAI’s national television networks. This involved both improving the ability of RAI International to distribute information about Italy to communities of Italians abroad as well as developing strategies for the eventual use of programming produced by RAI International on the main national networks as a way of raising the awareness of Italians in Italy about the lives and beliefs of Italians abroad. (The programming produced by RAI International was never successfully integrated into the schedules of the other national networks. This issue remained an issue that had yet to be resolved as recently as the negotiations between the Prime Minister’s office and RAI to establish a new agreement governing RAI’s international service in 2007.) This is not to say that there was a dramatic shift in the kind of programming on the network. There had always been elements of these new goals in the programming produced exclusively for RAI International. The longest running program on the network, Sportello Italia [Information Desk Italy], provided information to Italians abroad about changes in Italian law that effected Italians abroad as well as changes in bureaucratic practice generally. It often focused on issues such as the voting rights of Italians abroad, questions about receiving pensions and similar issues. It was joined by a series of in-house productions that primarily consisted of news and information programming whose roots were in the new division in charge of radio and television broadcasts since the sixties. The primary change was the elimination of large-scale programs, aside from those relating to the Italian national soccer team and the Pope, due to budget restrictions. This was part of a larger shift in the way that the service was envisioned and its repositioning as the primary conduit between Italy and Italians abroad. Speaking in 2000, Magliaro explained this as a change in the network’s priorities from ‘entertainment’ to ‘information’: There will be a larger dose of information and less space for entertainment. Informational programming will be the privileged product in which we will invest the majority of our financial and human resources, both on radio and on television. Providing information means both telling Italians abroad about Italy and allowing public opinion in our country to find out about Italians around the world. (Morgia) Magliaro’s statement suggests that there is a direct connection between the changing way of conceiving of ‘global’ Italian television and the mandate of RAI International. The spectacles of the mid-nineties, implicitly characterised by Magliaro as ‘entertainment,’ were as much about gaining the attention of those who did not speak Italian or watch Italian television as speaking to Italians abroad. The kind of participation in the nation that these events solicited were limited in that they did not move beyond a relatively passive experience of that nation as community brought together through the diffuse and distracted experience of ‘entertainment’. The rise of informazione di ritorno was a discourse that offered a particular conception of Italians abroad who were more directly involved in the affairs of the nation. However, this was more than an increased interest in the participation of audiences. Return information as developed under Magliaro’s watch posited a different kind of viewer, a viewer whose actions were explicitly and intimately linked to their rights as citizens. It is not surprising that Magliaro prefaced his comments about the transformation of RAI’s mandate and programming priorities by acknowledging that the extension of the vote to Italians abroad demands a different kind of broadcaster. The new editorial policy of RAI International is motivated from the incontrovertible fact that Italians abroad will have the right to vote in a few months … . In terms of the product that we are developing, aimed at adequately responding to the new demands created by the vote… (Morgia) The granting of the vote to Italians abroad meant that the forms of symbolic communion that produced through the mega-events needed to be supplanted by a policy that allowed for a more direct link between the ritual aspects of global media to the institutions of the Italian state. The evolution of RAI International cannot be separated from the articulation of an increasingly ethno-centric conception of citizenship and the transformation of the Italian state over the course of the 1990s and early 2000s towards. The transition between these two approaches to global television in Italy is important for understanding the events that unfolded around RAI International’s role in the development of a global Italian citizenry. A development that should not be separated from the development of increasingly stern immigration policies whose effect is to identify and export undesirable outsiders. The electoral defeat of Berlusconi in 2006 and the ongoing political instability surrounding the centre-left government in power since then has meant that the future development of RAI International and the long-term effects of the right-wing government on the cultural and political fabric of Italy remain unclear at present. The current need for a reformed electoral system and talk about the need for greater efficiency from the new executive at RAI make the evolution of the global Italian citizenry an important context for understanding the role of media in the globalised nation-state in the years to come. References Affatato, M. “I ‘Segreti’ di RAI International.” GRTV.it, 17 Feb. 1998. Arbore, R. “‘Il mio sogno? Un Programma con gli italiani all’estero.’” GRTV.it, 18 June 1999. Foot, J. Milan since the Miracle: City, Culture, and Identity. Oxford: Berg, 2001. Garofalo, R. “Understanding Mega-Events: If We Are the World, Then How Do We Change It? In C. Penley and A. Ross, eds., Technoculture. Minneapolis, University of Minnesota Press, 1991. 247-270. Magliaro, M. “Speech to Second Annual Conference.” Comites Canada, 2002. Milana, A. RAI International: 40 anni, una storia. Rome: RAI, 2003. Morgia, G. La Rai del Duemila per gli italiani nel mondo: Intervista con Massimo Magliaro. 2001. Morrione, R. “Gli Italiani all’estero ‘azionisti di riferimento.’” Interview with Roberto Morrione. GRTV.it, 15 Nov. 1996. Morrione, R. Testimony of Roberto Morrione to Commitato Bicamerale per la Vigilanza RAI, 12 December 1997. Rome, 1997. 824-841. Morrione, R. Testimony of Roberto Morrione to Commitato Bicamerale per la Vigilanza RAI, 17 November 1998. Rome, 1998. 1307-1316. Morrione, R. “Tre anni memorabili.” RAI International: 40 anni, una storia. Rome: RAI, 2003. 129-137. Parks, L. Cultures in Orbit: Satellites and the Televisual. Durham, NC: Duke UP, 2005. 
 
 
 
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 Hayward, M. (Apr. 2008) "Two Ways of Being Italian on Global Television," M/C Journal, 10(6)/11(1). Retrieved echo date('d M. Y'); ?> from <http://journal.media-culture.org.au/0804/05-hayward.php>. 

At first, no doubt, only the reproduction and transmission of works of art will be affected. It will be possible to send anywhere or to re-create anywhere a system of sensations, or more precisely a system of stimuli, provoked by some object or event in any given place. Works of art will acquire a kind of ubiquity. We shall only have to summon them and there they will be…They will not merely exist in themselves but will exist wherever someone with a certain apparatus happens to be. (Paul Valéry, ‘The Conquest of Ubiquity’, 225-6) Paul Valéry made these remarks in 1934, as the first drive-in movie theater opened in New Jersey, as Muzak was born, as the Associated Press started its international wirephoto service, and as a company called Imperial & International Communications renamed itself Cable & Wireless. Regular TV broadcasting would begin in England two years later, and in the U.S. in 1939, the same year John Atanasoff and Clifford Berry completed the prototype of the first digital computer. (Caslon Analytics) Valéry’s prognostications may of course be read alongside the thinking of Walter Benjamin, who quotes this passage in his famous essay on ‘The Work of Art in the Age of Mechanical Reproduction’. Both stress that it is not simply the forms taken by art works that are changing, but their very conditions of possibility, or put another way (Benjamin’s), that they are henceforth designed with their reproducibility in mind. It is therefore neither uniqueness, nor specificity, but the potential for ‘ubiquity’, that yields the value of the work made for the new media. Just as water, gas and electricity are brought into our houses from far off to satisfy our needs in response to a minimal effort, so we shall be supplied with visual or auditory images, which will appear and disappear at a simple movement of the hand, hardly more than a sign.(226) Two things have always struck me about Valéry’s analysis. The first is his characterization – for want of a better word, metaphysical – of the new cultural produce. It is not simply a movement from the clunky physicality of the artisanal object to that of the commodity; rather, it is a commutation, a transmogrification, a liquidation of the cultural object, whose value and form henceforth arise according to its new fluidity. The cultural ‘fluid’ – what is given (data) to our ‘sense organs’ – behaves more like energy, or money, than the older art object. These properties suggest a whole new political economy of the culture industries. Just as we are accustomed, if not enslaved, to the various forms of energy that pour into our homes, we shall find it perfectly natural to receive the ultrarapid variations or oscillations that our sense organs gather in and integrate to form all we know. I do not know whether a philosopher has ever dreamed of a company engaged in the home delivery of Sensory Reality So began what we might call our Broadband Dreaming. Secondly, Valéry cannot but invoke the public utility company, a dominant corporate form in his day, but which to us is an endangered species, having almost liquidated itself over the course of the last few decades’ ecstatic neoliberalism. According to the Shorter OED, the “utility” provides something “able to satisfy human needs or wants”; it is a service (such as electricity or water) considered essential to the community; and it describes the provider of such a service or supply, usually ‘a nationalized or private monopoly subject to public regulation’. And this is precisely why I return to Valéry in opening a volume on ‘fibre’. For it is the privatization of communications infrastructure, hastening the closure of this zone of ‘public’ interest and community ‘needs’ – and this is as much about the downgrading of expectations as of actual services – that underlies the current political economy of networks and networked culture, and which prompts many of the articles collected here. What’s more, Valéry is especially alert to the peculiar purity of demand that the utility assumes, and our impatience for art’s sensory data “when not only our mind desires it, but our soul and whole being craves and as it were anticipates it”. Perhaps this well-nigh existential impatience is a necessary condition of networking – will we ever be satisfied with the bandwidth we have? As Gerard Goggin writes in the feature article: As the citizen is recast as consumer and customer, we rethink our cultural and political axioms as well as the axes that orient our understandings in this area. Information might travel close to the speed of light, and we might fantasise about optical fibre to the home (or pillow), but our terrain, our band where the struggle lies today, is narrower than we wish. That which we have ‘on tap’ has a way of engendering in us a reliance and an appetite somewhat out of keeping with actual need. Where conventional economic analysis might therefore struggle to explain our current obsession with fibre, histories of addiction, of affect and of symbolic exchange might succeed. The Fibreculture Flavour When we started the Fibreculture list in early 2001, national communications policy was a central concern, as was the question of how to make the best of it through critique and alternative networking practices, against the many challenges presented by the global and local zeitgeist of privatization, and by the post-dotcom deflation of the telecoms sector. Ravenous former monopolies, in rebound mode, were punished for their over-extensions into markets they knew little about, as the blue skies clouded over. Against this backdrop, it seemed most urgent to support, build upon, and learn from the experiences of a panoply of alternative media networks – of virtual communities getting real, and real communities going virtual – in order to learn the lessons of the dotcom debacle. Buzzwords were: D.I.Y. and tactical media, openness, sustainability, and collaborative and distributed models. But this collaboration between Fibreculture and M/C is not just content-sharing by two networks with overlapping interests, although this sort of temporary network chiasm demonstrates an untapped flexibility that ICTs retain in spite of the calcification of their institutions and their economic devaluation post-dotcom. Rather, at the heart of this experiment was an alternative peer-review process, a much-needed intervention into the orthodoxy (too long unrenovated) of blind peer-review. It took the form of a supplementary round of ‘collaborative text filtering’. Traditionally, peer-review is closed (‘blind’), centralized, and tends to be somewhat arbitrary; our alternative is distributed, open and more heuristic. From the list’s subscribers, small cells of four or five readers were formed; submissions were posted to the list, assigned to a cell, and readers were asked to post their critical responses within two weeks. Some of the ensuing dialogue was fascinating, all of it engaged and generous. The Fibreculture flavour thus consists of a wider discussion and debate inflecting the author’s final submission. ‘Review’ here was oriented towards an opening, rather than a closure, of the text, giving rise to a sharing of resources, references and informed opinions. These exchanges remain accessible via the list archives (look for subject lines ‘MCFIBRE’ and ‘Re: MCFIBRE’) at: <http://lists.myspinach.org/archives/fibreculture/2003-June/subject.html> <http://lists.myspinach.org/archives/fibreculture/2003-May/subject.html> What’s lost is anonymity and the discursive or disciplinary specialization of reviewers – both are key components of the older model, both with their downside. The question must be asked: If interdisciplinarity means anything beyond the proliferation of competing discourses, what are its implications for the practices and economies of academic publishing, and for the ‘knowledge economy’ generally? Of course, the spread of topics does mirror Fibreculture’s interests. Half of the authors assembled here are regular contributors to the list. They include its co-founder, Geert Lovink, who manages to report and speculate (at once!) on the much-paraded relationship between art and science; and Gerard Goggin, whose informative feature article takes up many of the concerns raised above, with respect to broadband infrastructure (and policy) in particular. Emy Tseng and Kyle Eischen take the notion of infrastructure more technically in considering how it might inform a progressive techno-geography. Fibreculture explores the politics of networks and ICTs, but also their cultures. The experiential (and ‘affective’) dimension of networked culture was also a prevalent theme of responses to the Call For Papers, including artist and architect Petra Gemeinboeck’s theoretical explanation of her installation Maya – Veil of Illusion. Fibre is where the economic meets the social, where the public meets the private, and intrudes upon it. Grayson Cooke responds in kind (and with humour) to the intrusive excesses of Spam. For Adrian Mackenzie, both social and technical practices “are integrated in our politics. When politics integrates human affairs and technical things, collective affects concerning infrastructure arise… Infrastructures are integral to how cultural forms of life render and inhabit their worlds.” But some aspects of sociality migrate to the networks more easily than others, as Jon Marshall discovers in his analysis of gendered and gendering behaviour online. For all their complexity, the interweavings of affect in the networks are anything but random. As we find in Andrew Murphie’s anthropological musing (after José Gil) on the place of ritual in the technosphere: Even at its apparently most disorganized … (in ritual ecstasy for example), ritual magic is in reality extremely organised (although an organisation of forces and translations rather than one of stable states). As Gil writes, even the 'gestures, words, or cries of the possessed are coded'. Indeed, the codes involved are precisely those of possession, but of a possession by networks rather than of them… Also of a theoretical bent is Andrew Goffey’s fascinating synopsis of the relationship – potentially very revealing – between immunology and theories of networked communication and organization. A welcome reminder of the necessity, and the speculative pleasures, of pressing on with cross-disciplinary investigation, even when it seems ‘interdisciplinarity’ has devolved from a type of work to a mere ‘framework’ for funding agendas and institutional window-dressing. As with all Fibreculture projects, no all-inclusive vision of anything is offered here. What we present instead is another installment of networked multiplicity, the unpredictable mixture of codes, idioms and critical thought on which list cultures seem to thrive. With thanks to the team at M/C, to the contributors and reviewers (especially Mel Gregg, Ned Rossiter and Esther Milne), and to all who contribute to the Fibreculture community. http://www.fibreculture.org Works Cited Paul Valéry, ‘The Conquest of Ubiquity’, in Aesthetics, trans. Ralph Manheim, London: Routledge and Kegan Paul, 1964. Caslon Analytics, ‘Media and Communications Timeline’ 1926-50 <http://www.caslon.com.au/timeline5.htm> accessed 18/08/03 Links http://lists.myspinach.org/archives/fibreculture/2003-June/subject.html http://lists.myspinach.org/archives/fibreculture/2003-May/subject.html http://www.caslon.com.au/timeline5.htm http://www.fibreculture.org/ http://www.fibreculture.org/index.html http://www.fibreculture.org/mcfibre.html Citation reference for this article Substitute your date of access for Dn Month Year etc... MLA Style Teh, David. "Fibre " M/C: A Journal of Media and Culture< http://www.media-culture.org.au/0308/01-editorial.html >. APA Style Teh, D. (2003, Aug 26). Fibre . M/C: A Journal of Media and Culture, 6,< http://www.media-culture.org.au/0308/01-editorial.html >

IntroductionContemporary societies are increasingly becoming sites in which it is more difficult for people to respectfully negotiate disagreements about human diversity. This is exemplified by people who must oppose oppressive social conventions that marginalise them because they identify as belonging to one or more minority groups. One of the key factors in this dynamic is how people’s being in particular sites impacts their being as a person. The “fate of the stranger” is shaped by the spaces they inhabit and people are labelled as “insiders or outsiders” (Amin Land 2); for many people this means our societies are sites of dissatisfaction. For example, in some sites asylum seekers and refugees are referred to as “co-habitant and potential citizen,” while in other sites they are referred to as “impure and threats” (Amin Land 2). This process of defining a person’s being is also experienced by people who are “multi-abled, multi-sexed, multi-sexual, or multi-faith” (Garbutt 275). This article provides a reading of the Human Library in relation to contemporary understandings of space from human geographers such as Ash Amin, as a way of rethinking our everyday spaces as sites for protesting the marginalisation of difference. It primarily draws on my researching and organising Human Libraries across Australia.Protest can employ both instrumental and expressive forms of activism. Instrumental activism aims to change law or policy, gain improvements in living conditions, and win important human services. Expressive activism is often understood as a continuum of political acts extending from lawful demonstrations through to violent activities. Recent studies demonstrate that protest has developed beyond such conventional forms (Dalton, Van Sickle, and Weldon). Contemporary protest includes such things as: acts of spontaneity (Snow and Moss); advocating rights via cultural rather than political protest (Bruce); and activating spatial politics by engaging in urban public spaces to highlight long-standing socio-spatial inequalities (Marom).These examples demonstrate the tension that exists within contemporary protest. While some people accuse expressive activism of being “a thing-for-itself that is not aimed at producing results”, others recognise that “both expressive and instrumental activism are necessary and important” (Maddison and Scalmer 69-71). Far from being self-interested, protest that adopts expressive activism offers its practitioners an important tool:Expressive activism is oriented towards the construction, reconstruction and/or transformation of norms, values, identities and ways of living and being. It is not just about ‘who we are’ […] but also about ‘how we are’ in the world, consequently requiring evaluation of ‘what we do’ and ‘how we do it’. (Stammers 164-165)This understanding of expressive activism provides a useful lens for reading the Human Library as a means of rethinking everyday spaces as sites for protesting the marginalisation of difference. This is particularly so because the Human Library, as an activist organisation dedicated to increasing respect for difference, is situated within the contemporary anti-prejudice movement (Stammers; Chesters and Welsh; Watson "'You Shouldn't Have to Suffer'").Introducing the Human LibraryHuman Libraries transform the spaces provided by traditional libraries into spaces that challenge contemporary socio-spatial dynamics. Human Libraries provide people (Readers) with a safe space in which they can choose another person (a volunteer known as a Human Book) and engage in a conversation or ‘reading’ about the way that people perceive and experience difference. Readers choose their Human Books from a catalogue of titles and descriptions which are developed by each Human Book.and express something about how they identify. For example, titles include such things as belonging to sexual minority groups, living with physical or mental impairment, or belonging to different ethnic and cultural backgrounds. Each ‘reading’ is defined by three rules: 1) you may raise any topic or ask any question; 2) a ‘reading’ is a dialogue so Human Books ask their Readers questions too; and 3) each person may decline to answer any question and to end the reading at any time. Using this method, Human Libraries protest the way in which socio-spatial norms marginalise people who are different. They enact a form of expressive activism that reconstructs the way that norms are used in local sites to marginalise different ways of living and being. This reconstruction of the relationship between norms and sites enables people to be “who we are” and “how we are” without having to be inauthentic about “what we do” and “how we do it” (Stammers 164-165).The first Human Library took place at the Roskilde Festival (Denmark) in the summer of 2000 and as an international activist organisation within the anti-prejudice movement, has since become active in over 80 countries and used in a variety of local community sites thus demonstrating its ability to “transcend borders and be adapted to different situations” (Abergel et al. 13). It now operates in such diverse settings as local libraries, universities, schools, music and cultural festivals and workplaces. Participants’ (Organisers, Readers and Human Books) reflections on their experiences of engaging in Human Libraries helps to illustrate how they perceive Human Libraries as sites that challenge socio-spatial norms.Human Libraries enable people to create sites that reverse our usual social interactions. The following phrases, used by participants to describe their contact with the Human Library, illustrate this. An Organiser, whose local government job requires her to develop projects that encourage interactions between in-groups and out-groups, explains that Human Libraries bring people who usually live “on the margins […] into the centre of the page” and that “the powerful people […] who are usually in the centre” are required to listen to different experiences. Likewise, Human Books describe themselves as being “totally open” in order to encourage their Readers to ask about topics that society labels as “taboo”. Readers illustrate how they encounter Human Libraries in ways that the other spaces in their day-to-day lives function. One Reader talks about “stumbling upon” a Human Library within a community event and describes this as “a kind of a stroke of brilliance to catch people at a place like that rather than in a more conventional library setting”. Other Readers emphasise the significance of this type of encounter when they explain that they “probably wouldn’t just go and bother someone in the street” and that participating in a Human Library has provided a type of conversation “that doesn’t happen in any other way”. The outcome of this is highlighted by a Reader who explains that she pushed herself “to go beyond […] just a polite social conversation” because the Human Library “lays it all out there and says, we’re here to talk” (Watson "'You Shouldn't Have to Suffer'" 124-132). These descriptions of people’s experiences of Human Libraries demonstrate how they perceive Human Libraries as spaces that enable them to have conversations with people they would not normally speak to about topics they would usually feel unable to speak about. Their examples are better appreciated when considered along with the scholarship on the interconnectedness of space and intergroup relations.The Interconnectedness of Space and Intergroup RelationsA multiplicity of spaces shape people’s everyday lives. The everyday refers to the “flow of routine” often defined by such mundane habitual practices as going to work, crossing streets and shopping (Dirksmeier and Helbrecht 495). Who a person is, where a person lives, the spaces a person can enter and move about, and how a person is treated in those spaces are intertwined. Belonging is not an abstract concept; as people move in and out of different spaces they demonstrate how belonging is “experienced differentially, and the pleasures and powers it confers are not distributed evenly but [are] linked to relations of inequality and practices of social exclusion” (Noble and Poynting 490). This warns us against romanticizing the urban space of the city and regarding it over-simplistically as neutral and accessible to all, as a space of open flow and untroubled human interaction and as a natural catalyst for proximate reflexivity (Noble and Poynting; Amin and Thrift; Amin Land; Priest et al.).Acknowledging the negative impacts inherent in the interconnectedness of the city and intergroup relations, some scholars have moved their attention from examining integration at the macrospatial level of society to studying the microecology of segregation (Clack, Dixon, and Tredoux; Dixon, Tredoux and Clack; Alexander and Tredoux; Priest et al.; Thomas; Dandy and Pe-Pua; Dixon and Durrheim; Durrheim et al.). This shifts the focus from a primary interest in the city and the neighbourhood to a closer examination of people’s everyday life spaces. This focus examines how members of different groups “share proximity and co-presence” (Clack, Dixon, and Tredoux 2) and engage in informal practices that uphold barriers (Alexander and Tredoux; Dixon and Durrheim). For example, people were observed as they shared spaces such as beaches, school cafeterias and university class rooms and were found to use these spaces in ways that enacted segregation along lines of race, ethnicity, age, and gender. In examples such as these, everyday life spaces are seen to function in ways that (re)instate borders around difference through everyday spatial practices and they act as sites in which “informal segregation practices can be enacted and reproduced” (Priest et al. 32). The shift in scholarly interest to the microecology of segregation serves my interest in how we might use everyday spaces as sites to contest segregation. The following discusses three everyday spaces that serve this interest.The Space of the Everyday UrbanThe macrospatial terrain of the world’s cities and towns is increasingly defined by difference and their public spaces are often spaces of “visibility and encounter between strangers” (Amin "Ethnicity" 967). Negotiating difference is a natural part of living in these large urban spaces and it is an increasingly more common experience in, what was previously, the typically homogenous setting of rural communities. This process of negotiation occurs most noticeably within the microecology of the “everyday urban,” a context defined by the interconnection of everyday spaces and intergroup relations (Alexander and Tredoux; Durrheim et al.; Dixon and Durrheim). It is here that we find “the micropolitics of everyday social contact and encounter” (Amin "Ethnicity" 959). These everyday spaces include our streets, parks, malls, and cafes, and they are often described as shared spaces of freedom, mingling, and serendipitous encounters. However, while spaces such as these can place people from diverse backgrounds and groups in close proximity, it is important not to overstate their effectiveness in helping people negotiate difference (Wise; Noble "Cosmopolitan Habits"; Priest et al.; Valentine "Living"). This is the case because urban public spaces can carry a reverse side to the provision of proximity. They are often “spaces of transit with very little contact between strangers” (Amin "Ethnicity" 967). As such, urban public spaces do not naturally serve our need to negotiate our everyday encounters with others (Amin and Thrift; Amin, Massey, and Thrift; Rosaldo; Amin "Ethnicity").This illuminates the need to rethink our everyday public spaces and start to unsettle and shift how some spaces act to perpetuate negative and habitual socio-spatial norms which encourage avoidance rather than provide spaces to contest inequality and inequity (Alexander and Tredoux; Durrheim et al.; Clack, Dixon, and Tredoux; Dixon and Durrheim; Wise). Participants at Human Libraries demonstrate that they recognise this when they explain that they do not feel able to approach and speak with people who are different in everyday spaces such as the street, public transport and shops. They point out that they feel that socio-spatial norms dictate that it is rude, impolite or intrusive to approach strangers and people who are different in public spaces and to begin a conversation, especially about difference (Watson "'You Shouldn't Have to Suffer'"). Examples such as this signal how everyday urban spaces embody socio-spatial norms and practices that impede people’s capacity to engage in everyday acts that protest the marginalisation of difference. This clarifies why “even in the most carefully designed and inclusive spaces, the marginalised and the prejudiced stay away” (Amin "Ethnicity" 968). This alerts us to the need to better appreciate what occurs in other everyday spaces in which people associate even more closely.Spaces and the MicropublicOther everyday spaces in which people spend a significant amount of time are spaces of association, referred to as micropublics (Amin "Ethnicity"; Noble "Cosmopolitan Habits"). They include those places in which we work, study, play sports, and recreate. Micropublics function as spaces of habitual engagement, interdependence and “prosaic negotiations” (Amin "Ethnicity" 969). For example, we attend our place of work on a daily basis which requires us to communicate and interact with our colleagues as well as navigate other forms of elementary social etiquette. In this way, micropublics often bring people from diverse backgrounds and identity groups together in spaces that require them to interact with people who are different to themselves. In practice, however, the contact people undertake in their micropublics tends to be illusory and includes practices of informal segregation (Dixon and Durrheim; Alexander and Tredoux; Clack, Dixon, and Tredoux). This highlights that “co-presence and collaboration are two very different things” and that micropublics do not immediately serve as sites for protesting the marginalisation of difference (Amin Land 59).Participants at Human Libraries share experiences taken from their own work places and schools and suggest that the codes of civility that are enforced within these micropublics make it difficult, if not impossible, to engage in certain conversations. For example, Readers at Human Libraries disclose that they do not feel comfortable discussing issues of physical impairment or mental illness with colleagues who live with disability and mental illness. Similarly, high school students explain that they feel unable to discuss what it means to be gay, lesbian or bisexual with their fellow-students who identity as LGBTQI (Watson "'You Shouldn't Have to Suffer'"). Examples such as these demonstrate how micropublics embody “degrees and modalities of familiarity and strangeness” (Noble "Strange Familiarities" 33) and that even though they may embody degrees of collaboration and contribute to a shift in the way people develop various forms of familiarity, they do not naturally lend themselves to protesting the way in which codes of civility camouflage disrespect for difference. These experiences alert us to the way that our everyday spaces and the norms attached to them contribute to defining what it means to be and to belong.Spaces and BeingPeople’s experiences of marginalisation in public spaces illuminates how people’s freedom to be in particular spaces and their being – their humanity – are intimately connected. This happens as people who are made to feel that they should not be in a space are sent the message that they do not have the right to be at all (Noble and Poynting). Valentine ("Prejudice" 531) explains how this is demonstrated by the way some people speak about other people who are different in relation to public and private spaces:Individuals stated that they believed in individual freedom and were not prejudiced against minority groups and yet saw no contradiction in then expressing hostility towards seeing lesbians and gay men kissing on the street, or women wearing the hijab in their neighbourhood or feeling uncomfortable at the sight of a disabled person in public or being inconvenienced by disabled access provisions.This response reveals how some people frame acceptance of minority groups using the criteria of invisibility and how spatial norms define “appropriate embodied ways of being in public space” (Valentine "Prejudice" 532). This exemplifies how some people regard it as tolerable for minority groups to express their difference at home but not in public because this would be considered as imposing “their way of life” upon majority people, thus transgressing spatial norms about appropriate embodied ways of being in public spaces.People who participate at Human Libraries as Readers illustrate this dynamic when they share how, during the course of their everyday lives, they have come in contact with people with disabilities or met people who identify as gay, lesbian or transgender and have recognised negative feelings within themselves such as discomfort, embarrassment, or have refused to recognise a person’s authentic identity. They also admit to hiding these feelings in public but expressing them once they return home (Watson "'You Shouldn't Have to Suffer'"; Kudo et al.). Similarly, people who volunteer as Human Books speak about their experiences of being in public spaces and feeling unsafe or the target of negative treatment. For example, Human Books who identify as gay comment that they need to do a “safety check” before showing signs of physical affection in public; Human Books whose physical appearance does not align with social constructs of gender relate that they have been banned from using public toilets; and Human Books with eating disorders speak about being labelled as “crazy” (Watson "'You Shouldn't Have to Suffer'"; Watson "Being a Human Book"). Behaviours such as these demonstrate how people who are different are defined and treated as lesser beings in public spaces and are relegated to segregated micropublics such as their homes as well as groups and clubs dedicated to particular minorities.Conclusion: Rethinking Our SpacesThe above discussion includes a number of findings that are informative when thinking about how our everyday spaces might act as sites for protesting the marginalisation of difference. The following offers a concluding discussion about how we might approach such a project, paying particular attention to what we can learn from the Human Library.Firstly, Human Libraries exemplify the need to develop sites that protest the way in which our everyday public spaces do not naturally serve our need to negotiate our everyday encounter with difference (Noble and Poynting; Amin and Thrift; Amin Strangers; Priest et al.). Readers indicate that Human Libraries are spaces that make it possible for them to meet people they don’t feel able to approach in other everyday public spaces. As such, Human Libraries illuminate the importance of developing sites that protest social and spatial norms by enabling “encounter between strangers” (Amin "Ethnicity" 967).Secondly, Human Libraries protest the space of the micropublic as sites that are illusory, superficial, and bearers of informal segregation (Clack, Dixon, and Tredoux; Dixon, Tredoux and Clack; Alexander and Tredoux; Priest et al.; Thomas; Dandy and Pe-Pua; Dixon and Durrheim; Durrheim et al.). They achieve this by being sites in which no topic or question is taboo and that welcome and value respectful conversations about difference. Readers are able to speak to Human Books about differences such as what it is like to live with physical impairment, to be lesbian and/or to be an immigrant or a refugee. Their conversations are much deeper than the superficial conversations they feel restricted to within the confines of their everyday micropublics which enables them to protest codes of civility that render conversations about the marginalisation of difference as unacceptable (Watson "'You Shouldn't Have to Suffer'"; Watson "Being a Human Book").Thirdly, Human Libraries provide sites that protest the way in which other spaces define people who are different as lesser beings because Human Libraries are spaces in which every person has the right to be their authentic self. They are spaces that make it possible for people to be 'who we are’ by authentically being ‘how we are’ (Stammers 164-165). They shed a light on the way that a person’s being is sometimes distorted by how they experience being in a particular space and in doing so protest spatial norms that divide, marginalise and diminish people by marginalising them via the criteria of invisibility (Clack, Dixon, and Tredoux; Dixon and Durrheim; Thomas). For this reason, Human Libraries can be regarded as safe spaces to meet people who are different and bring people from the margins of society to its centre as sites that protest the marginalisation of difference.ReferencesAbergel, Ronni, et al. Don't Judge a Book by Its Cover? The Living Library Organiser's Guide. Budapest: Council of Europe 2005.Alexander, Lameez, and Colin Tredoux. "The Spaces between Us: A Spatial Analysis of Informal Segregation at a South African University." Journal of Social Issues 66.2 (2010): 367-86.Amin, Ash. "Ethnicity and the Multicultural City: Living with Diversity." Environment and Planning A 34.6 (2002): 959-80.———. Land of Strangers. 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"Protest on the Fly: Toward a Theory of Spontaneity in the Dynamics of Protest and Social Movements." American Sociological Review 79.6 (2014): 1122-43.Stammers, Neil. Human Rights and Social Movements. London: Pluto P, 2009.Thomas, Mary E. "‘I Think It's Just Natural’: The Spatiality of Racial Segregation at a US High School." Environment and Planning A 37.7 (2005): 1233-48.Valentine, Gill. "Living with Difference: Reflections on Geographies of Encounter." Progress in Human Geography 32.3 (2008): 323-37.———. "Prejudice: Rethinking Geographies of Oppression." Social & Cultural Geography 11.6 (2010): 519-37.Watson, Greg. "Being a Human Book: Conversations for Rupturing Prejudice." Rites of Spring. Ed. Julie Lunn. Perth: Black Swan P, 2017.———. "'You Shouldn't Have to Suffer for Being Who You Are': An Examination of the Human Library Strategy for Challenging Prejudice and Increasing Respect for Difference." Curtin University, 2015.Wise, Amanda. "Hope in a Land of Strangers." 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