Dissertations / Theses on the topic 'Insurance companies – Zimbabwe – Employees'

Training is essential to the growth and economic well-being of a nation. This need for training pervades all levels of industry, from a national level where a country’s well being is enhanced by training, to each company where productivity is improved, down to the individual whose skills are enhanced and as a result improve their position in the employment marketplace. The Australian Bureau of Statistics report ‘Training and Education Experience –Australia’ (ABS 1993) indicates that training in Australia is undertaken at a significant level with some 86% of employers undertaking some form of training. This is slightly higher in the Finance industry at a little over 89%. On the job training is undertaken by 82% of employers and off the job training is used by 47% of employers. In 80% of the off the job cases these courses were conducted in a conventional manner using an instructor. The remaining 20% of cases were either self paced (14%) or instructor based (6%). These latter cases could involve Computer Based Training (CBT). The report, referred to in the last paragraph, also indicates that a significant aspect of business in Australia is that 95% of businesses have less than 20 staff. This poses significant problems in that the ability to deliver effective training is limited. With businesses as small as these their size does not permit them to carry specialist training personnel so this role falls to the senior staff. These people already have a full workload and their ability to be able to take on training duties is limited. In addition these people were employed for their technical skills, not training. It may be that their ability to fill the role of a trainer is not good and as a result the training may not be very effective. In addition, small business has difficulty in releasing staff for training, The difficulties faced by small business were recognised by the Australian National Training Authority in their 1995 report which indicated that there was a need to develop a ‘training culture’ among small business employers. The authority made a commitment to provide flexible delivery strategies. This includes Computer Based Training (CBT). CBT has existed since the 1970’s. It came on to the scene with a flourish and tended to provide ‘page turning’ programs or ‘drill and practice programs’. In limited areas this form of training became popular but its popularity waned in the 80’s. With the advent of better graphical displays, larger and faster memory, and improved programs in the 1990’s the quality of CBT today is superior to those offered in the 70’s and has greater appeal. Today, still photographs and video clips can be displayed and made interactive. Because of this CBT is making a comeback and starting to have a greater impact. The insurance industry covers a wide range of companies in Australia, these companies vary in size from companies with employees in the thousands to companies with less than five staff. While the needs of the employees of each are similar the ability of these companies to deliver the training varies significantly. Any training can be divided into two parts. Internal or on the job training and external. External training deals with those aspects that concern the industry as a whole whereas internal training affects the individual company. Internal training would deal with matters like company procedures, company products and the like. External training deals with matters such as legislation, products generally, and the like. In the insurance industry the major problem arises with the small companies. Insurance companies would tend to be large in size and able to cover their training costs but the insurance brokers who would make up, numerically, the major number of companies would have a significant number of companies that fall into the 20 staffer less category. In fact many would have a staff of less than 5. While CBT can benefit all companies it is these small companies that could benefit from it the most. This thesis examines: • The place of CBT in training, its cost and effectiveness. • The incidence of CBT in the insurance industry and how the industry determines its effectiveness. • If a program that meets an industry need is able to be produced at a realistic price?

Motivating employees is one of the management top priorities nowadays. Motivated employees are less likely to leave the company, which leads to lower turnover rate which in turn can lead to lower costs for the company. The purpose of this study is to illustrate how organizations can increase employees’ motivation and lower employee turnover by using reward packages.

Thesis (MA)--University of Stellenbosch, 2001.
ENGLISH ABSTRACT: Selection represents a critical human resource intervention by virtue of its ability to regulate the movement of employees into, through and out of the organisation. Selection thus represents a relatively visible mechanism through which access to employment opportunities can be regulated. From the perspectives of both affirmative action and fairness, as well as utility, selection has therefore been under intense scrutiny. This implies that there are two substantial criteria in terms of which selection procedures need to be evaluated, namely equity and efficiency. Should the human resource function be challenged to defend its selection procedure, it should be able to assemble credible evidence to show the efficiency and equity of the disputed intervention by means of a reasoned justification. The problem is, however, that most selection procedures being operated in South Africa would probably not be able to successfully meet this burden of persuasion. The search for equitable and efficient selection procedures thus necessitates the need for psychometric audits to provide the feedback required to adjust selection procedures towards greater efficiency and equity, and to provide the evidence required for the vindication of organisations should they be challenged in terms of the South African anti-discriminatory labour legislation. The Guidelines for the Validation and Use of Selection Procedures developed by the Society for Industrial Psychology (1998) represents an attempt to illustrate the ideal process according to which selection procedures should be developed and validated. Conditional on the acceptance that the Guidelines (1998) set out the most justifiable methodology for the development and justification of selection procedures, it becomes a necessity for organisations to periodically evaluate (i.e. periodically psychometrically audit) their current selection procedures and its developmental history to determine whether the human resource function can convincingly demonstrate: .:. The business necessity of the selection procedure; .:. The validity of the performance theory on which the selection procedure is based; and .:. That the selection strategy combines applicant information fairly. A checklist was developed from relevant psychometric literature for the purpose of the psychometric audit representing a structured list of activities required to justify the use of a selection procedure. A psychometric audit was conducted on a selection procedure for call centre staff of a large SA insurance company. The audit uncovered a number of deficiencies in the call center selection procedure and its developmental history. The performance hypothesis, in which the choice of operational predictor measures is grounded, was neither developed, nor argued, nor documented with sufficient clarity to indicate unambiguously the presumed nature of the nomological network of performance determinants and performance constructs. Problems were found with the external validity of the validation design. No reliability, validity, fairness or utility analyses had been performed at the time of the audit. Subsequent correlation analysis indicates low statistically insignificant correlations between the majority of the chosen predictors and the developed criteria. Nonetheless, linear combinations of predictors were found for each of the three call center positions that significantly explain moderate proportions of criterion variance. The fairness of the use of the CSR multiple regression equation across black and white applicants was examined and found to be acceptable. Due to practical constraints, the utility of the selection procedure has not been evaluated. It is recommended that the current selection procedure be re-examined in detail by the company to bring about positive changes in the performance hypothesis and the operational criterion measures. Thereafter, concrete evidence of reliably generated methodological research needs to be obtained again in order to verify the appropriateness, reliability and the meaningfulness of the inferences made from predictor assessments, thereby limiting, ifnot eliminating, possible cases oflitigation.
AFRIKAANSE OPSOMMING: Seleksie verteenwoordig 'n kritieke menslikehulpbronintervensie omdat dit die vermoë het om die beweging van werknemers in, deur en uit 'n organisasie te reguleer. Seleksie verteenwoordig dus 'n relatief sigbare meganisme waarmee toegang tot werksgeleenthede gereguleer word. Uit die oogpunt van sowel regstellende aksie as regverdigheid, en ook bruikbaarheid, is seleksie tans geweldig onder die vergrootglas. Hiermee word geïmpliseer dat die twee substansiële kriteria waarvolgens seleksieprosedures geëvalueer moet word, billikheid en doeltreffendheid is. Sou die menslikehulpbronfunksie uitgedaag word om sy seleksieprosedure te verdedig, sal dit met geloofwaardige bewyse voor 'n dag moet kan kom om die regverdigheid en doeltreffendheid van die intervensie onder bespreking deur middel van logiese argumente te regverdig. Die probleem is egter dat die meeste seleksieprosedures wat in Suid Afrika gebruik word, waarskynlik nie aan hierdie vereiste sal kan voldoen nie. Die soeke na regverdige en doeltreffende seleksieprosedures noodsaak dus dat die behoefte aan psigometriese oudits. aangespreek word vir die terugvoer wat nodig -is om die seleksieprosedures meer doeltreffend en regverdig te maak. Dit salook terselfdertyd die bewyse verskaf waardeur organisasies hul keuringsprosedures kan regverdig indien teen organisasies opgetree sou word in terme van Suid Afrika se antidiskriminerende arbeidswetgewing. Die "Guidelines for the Validation and Use of Selection Procedures" wat deur die Vereniging vir Bedryfsielkunde (1998) ontwikkel is, is 'n poging om die ideale proses waarvolgens seleksieprosedures ontwikkel en gevalideer behoort te word, te illustreer. Op voorwaarde dat hierdie Riglyne (1998) aanvaar word as die mees regverdigbare metodologie wat betref die ontwikkeling en regverdiging van seleksieprosedures, word dit noodsaaklik dat organisasies hulle seleksieprosedures en die ontwikkelingsgeskiedenis daarvan van tyd tot tyd evalueer (d.i. 'n periodieke psigometriese oudit) ten einde vas te stelof die menslikehulpbronfunksie die volgende oortuigend kan demonstreer: .:. die noodsaaklikheid van die seleksieprosedure uit 'n besigheidsoogpunt; .:. die geldigheid van die prestasieteorie waarop die seleksieprosedure gebaseer is; en .:. dat die seleksiestrategie die inligting van die aansoeker regverdig kombineer. 'n Kontrolelys is ontwikkel uit relevante psigometriese bronne sodat die psigometriese oudit 'n gestruktureerde lys van aktiwiteite bevat wat die gebruik van 'n seleksieprosedure sal kan regverdig. 'n Psigometriese oudit is gedoen op 'n seleksieprosedure vir die inbelpersoneel van 'n groot Suid Afrikaanse versekeringsfirma. Die oudit het 'n aantal gebreke in hierdie seleksieprosedure en sy ontwikkelingsgeskiedenis uitgewys. Die prestasiehipotese waarop die keuse van operasionele voorspellers gegrond is, was nie met voldoende helderheid ontwikkel, beredeneer of gedokumenteer om 'n onomwonde aanduiding te gee van die nomologiese netwerk van prestasiedeterminante en prestasiekonstrukte nie. Die eksterne geldigheid van die valideringsontwerp was ook problematies. Geen betroubaarheids-, geldigheids-, billikheids- of nutanalises is ten tyde van die oudit uitgevoer nie. 'n Daaropvolgende korrelasie-analise dui op lae, statisties onbeduidende korrelasies tussen die meerderheid van die gekose voorspellers en die ontwikkelde kriteria. Daar is desnieteenstaande lineêre kombinasies van voorspellers gevind vir elk van die drie inbelsentrumposte wat beduidend matige proporsies kriteriumvariansie verklaar. Die billikheid van die gebruik van die CSR meervoudige regressievergelyking vir wit en swart aansoekers is ondersoek en aanvaarbaar gevind. As gevolg van praktiese beperkinge is die nut van die seleksieprosedure nie geëvalueer nie. Daar word aanbeveel dat die huidige seleksieprosedure weer noukeurig deur die maatskappy ondersoek sal word om positiewe veranderinge aan die prestasiehipotese en die operasionele kriteriumtellings aan te bring. Daarna moet konkrete bewyse uit betroubaar gegenereerde, metodologiese navorsing weereens verkry word om die relevansie, betroubaarheid en betekenisvolheid van die afleidings wat gemaak is op grond van voorspellerevaluerings te verifieer, om op dié manier moontlike regsgedinge te beperk, indien nie uit te skakel nie.

The research revolves on the emergence of globalisation, change, competition, work pressure, and risks among others which have exposed insurance employees to work stress that can interfere with home activities. The research purpose was to determine the relationship between work stress, work-home interference, and organisational culture among insurance employees in the Zimbabwean context. The sample consisted of 240 participants, from which data was collected from 190 employees who responded to the questionnaires. The questionnaires were analysed using SPSS, internal consistency reliability analysis, and the inter-correlation analysis. The inferential statistics used were multiple linear regression and one way ANOVA. Substantial positive and negative correlations were noted for the six sub-scales of the Occupational roles questionnaire (ORQ), negative work-home interference (NWHI) and positive work-home interference (PWHI) scales, and the three sub-scales of the Organisational culture index (OCI). The research concluded that different measures should be taken to manage work stressors, depending on the organisational culture, and its employees to prevent spill-over which contributes to negative work-home interference.
Industrial & Organisational Psychology
M. Com. (Industrial and Organisational Psychology)

碩士
朝陽科技大學
保險金融管理系
105
As today’s financial market landscape changes rapidly and financial businesses are becoming diversified, the corresponding risk management ability is a must for financial business operators. There are many risks companies may encounter in their operations, such as credit risk, country risk, interest rate risk, operational risk and market risk etc., among which operational risk is the risk that has been drawing increasing attention in recent years. The purpose of this study is to understand to what extent internal and field staff of life insurance companies recognize operational risk, causes of this risk in the operations of their companies, operational risk management and crisis handling therein in their companies, as well as suggest possible improvement in internal education and training for these companies by assessing how the two variables, company characteristics and staff demographics, affect the extent of recognition of the aforementioned four dimensions in hopes of reducing the probability of operational risk occurrence and associated loss. For the purpose of this study, an online questionnaire survey was conducted from October to November, 2016, resulting in 200 valid questionnaires. Linear regression, single factor analysis of variance and independent sample t-test were used for analysis. This study finds (1) whether the participating insurance professionals work for a financial holding company (FHC) or non-FHC has a significant positive effect on the extent of recognition of crisis handling in operational risk management in their companies, with the former having a greater extent of recognition of such than the latter; (2) whether these participants are in a managerial or non-managerial position has a significant positive effect on the extent of recognition of operational risk, with the former having a greater extent of recognition of such than the latter; and (3) the education of the participants has a significant positive effect on the extent of recognition of crisis handling in operational risk management in their companies, with those with a postgraduate degree having a greater extent of recognition of such than those with a high school or vocational high school degree.

M.Com. (Business Management)
Globalisation and the multi-generational workforce have made an impact on the workforce and the workplace. Demographic shifts are creating an aging population, creating a growing skills shortage which is putting pressure on businesses to create knowledge workers with cutting-edge expertise. Coupled with the explosion of new technologies and the application of , these issues have changed the way organisations work, recruit, and retain their employees. Organisations all over the world are faced with the challenge of attracting and retaining talent in their environments, resulting in the global marketplace for talent being far more competitive than ever before. This study was undertaken to gain an understanding of what factors within an IT organisation attract talented individuals. The study was concerned with identifying influences that also drive these talented individuals to remain with an organisation once they have joined. The study aimed to identify strategies that organisations can adopt to assist them with the attraction and retention of IT talented individuals. This study took place in a South African insurance organisation. Interviews in the form of unstructured face-to-face individual interviews, as well as focus groups, were conducted to understand the factors considered by IT talent when making employment decisions. Seventeen employees who were deemed talent by the researched organisation took part in the study. Based on the findings of the study, the factors that attracted IT talent to the organisation were organisational reputation, remuneration, the IT technology used by the organisation, and growth prospects. For retaining IT talent, factors highlighted were growth opportunities, recognition and reward, meaningful role and responsibilities, work environment – flexible working arrangements, market related remuneration, and management style. The study concludes that there are a number of factors that influence IT talent in their decision to either join or leave an organisation. Organisations need to provide a variety of these factors in order to cater for the different needs IT talent possesses.

碩士
逢甲大學
風險管理與保險研究所
100
Using the merger between public and private insurance companies as the example, this study explores the attitudes and expectations of the employees to the merger and whether it will be affected by the difference of working environment, and the demographic variables and personality traits of employees. The research results of this study reveal that, with respect to the change of working environment before and after the merger of insurance companies, working contents, salaries and benefits, working resources, and position responsibilities are significantly different between employees of merging and merged insurance companies. For employees’ attitude and expectation for the company after merger, the indices of company benefits, company recognition, and merger expectation are higher for the employees of merged company. Variables of gender, education level, years of working, and personal income will affect employees’ expectation for the merger. Besides, personality traits of employees also affect employees’ expectation for merger.

The objectives of the study were (1) to determine the relationship between career adaptability (measured by the Career Adapt-Abilities Scale) and employee engagement (measured by the Utrecht Work Engagement Scale), and (2) to determine whether age, race, gender and tenure groups differ significantly regarding career adaptability and employee engagement. A quantitative survey was conducted on a convenience sample (N = 131) of employees within a business unit of a large insurance company in South Africa. Correlational and inferential statistical analyses revealed significant relationships between career adaptability and employee engagement as well as significant differences between age and race groups on some dimensions of the constructs. These findings contribute valuable insight and knowledge to the field of Organisational Psychology and Career Psychology that can be applied in engagement strategies as well as in career guidance and counselling. The study concluded with recommendations for future research and practice.
Industrial & Organisational Psychology
M. Com. (Industrial and Organisational Psychology)

碩士
朝陽科技大學
財務金融系碩士班
101
This study analyzes a position switch from office works to sales works for the employees of a selected life insurance company in Taiwan. The purpose is to understand how and what factors affect the personal adaptability for such position switch. A qualitative questionnaire was conducted to investigate those who had suffered the position switch. It is well known that the attributes of individual’s personality are different, and might be influenced by his growing environment, including family, education, and friends or genetic heritage. That is, some people like to work in office, but others prefer fieldwork. When a company reorganizes the structure and enforces position switch for employees, many factors are needed to be take into account. It is essential for the management to understand what kinds of the difficulties should be faced by transferring staffs, their transferred adaptability, survival rate of personality traits, the transferred trainings provided, the amount of accessible resources, the working climate, the pros and cons of the quality of personnel took-over from the transferred area and other factors. The study focuses on these factors above. Results from a case study show that the adaptability are close relating to personalities, sale training and supporting resources.

碩士
朝陽科技大學
保險金融管理系碩士班
92
The performance of investing for the Life Insurance Companies will influence the abilities of financial solvency, and its profit. The company’s investment performance whether good or not is noteworthy, especially in the insurance market with the low market interest. This study mainly analyzes the relationship between financial performance of the employees at investment department and investment performance by use of a multiple regression method. The employees selected at the investment department of 24 Life Insurance Companies in Taiwan are the sample of this study. This study uses the survey questionnaire to collect the data about the employees’ demographics variables, the department culture and perception of financial risk. Using the factor analysis method to analyze the perception map of financial risk arising form the five investing subjects, and also analyze the relationship among the demographics variables, the company’s culture, and financial risk perception by use of an one way ANOVA method. Finally, this study explores the impact arising form all factors on the investment performance by use of a multiple regression method. The finding of this study is that only the age factor has a significant influence about the knowledge dimension of financial risk perception. In other words, an older employee knows more financial risks. Another finding is that the extent of financial risk taking and the extent of consequence arising form financial risk taking and the extent of consequence arising form financial risks will strongly influence the company’s investment performance.

碩士
銘傳大學
風險管理與保險學系碩士在職專班
97
Operational risk is more important in any business environments. At the mean time, operational risk more influences the performance of company’s operation. These risks will probably make any financial institutions fail. Human factors play an important role in risk management, so, risk perception of people is noteworthy. This study investigates perceptions of operational risks arising from employees of financial and accounting departments. In terms of a survey questionnaire method, two findings are as follows: The results revealed that two dimensions, including the dimension for extent of new or old and the dimension of effect, mainly affect perceptions of operational risks arising from employees at the financial and accounting departments in Taiwan’s life insurance companies. In addition, the income factor significantly influence perceptions of operational risks.

碩士
銘傳大學
經濟學系碩士在職專班
93
THE STUDY ON PERCEPTIONS OF OPERATIONAL RISKS ARISING FORM EMPLOYEES AT THE FINANCIAL AND ACCOUNTING DEPARTMENTS IN TAIWAN’S NON-LIFE INSURANCE COMPANIES Student: Shao-Ying Chan Advisor: Dr. Ming-Che Sung Abstract Operational risk is omnipresent in any business operational environments. In addition to market risk and credit risk, all of financial institutions face operational risk. All these risks will probably make any financial institutions fail. Human factors play an important role in risk management, so, risk perception of people is noteworthy. This study investigates perceptions of operational risks arising from employees of financial and accounting departments. In terms of a survey questionnaire method, two findings are as follows: The results revealed that two dimensions, including the extent of new or old and control, mainly affect perceptions of operational risks arising from employees at the financial and accounting departments in Taiwan’s non-life insurance companies. Furthermore, factors of sex, education, working years, and income will significantly influence perceptions of operational risks. Key words: Risk Perception, Operational Risk, Risk Management

碩士
中原大學
企業管理研究所
91
The Study of relationships among Perceived Pay-design Factors, Perceived Task Characteristics and The Employees’ Working Attitudes – Case of the Domestic Non–Life Insurance Companies. Abstract How does the payroll system affect the employees’ working attitudes? After reviewing the literature of pay design, the variables influence pay design and its effectiveness, we found that the different individual variables to “the employees’ working attitudes” may come out a remarkable discrepancy. There are four kinds of pay-factors: the Hygiene-based pay, the Job-based pay, the Performance-based pay and the skill-based pay. The Contingent variables are Task Characteristics which includes the “variability of task output” and “analyzability of task worth”. This study applies a model named “Two-Demension Contingency Model of Pay Design” to explore the applied situation of various pay – design factors . This study is based on questionaire poll from eight Domestic Non–Life Insurance Companies with total of 165 valid returned questionaires. Statistics methods adopted in the study primarily concern descriptive statistics, t factor assessment, singular factor variable analysis, simple relevance analysis and inductive analysis with major findings concluded as follows: (1) Most of the Domestic Non–Life Insurance Companies weigh the Job-based pay and the Skill-based pay significantly more than the Hygiene-based pay and the Performance-based pay while conducting their pay design. (2) The different individual variables to “the employees’ working attitudes” do have a remarkable discrepancy except the education background and the contents of the job. (3) Factors of Hygiene and performance is significantly negative-correlation to pay satisfication and organizational commitments and job involvement. And the factors of Job and skill is significantly positive-correlation to pay satisfication and organizational commitments, job involvement and industrial relation climate as well. (4) The higher analyzability of task worth, the higher satisfication of pay, job involvement and organizational commitment. On the other hand, the variability of task output then is positive-correlation to job involvement, organizational commitment and industrial relation climate. (5) The analyzability of task worth is significantly positive-correlation to factors of Job and skill and significantly negative-correlation to factors of Hygiene and performance. Thus, the higher variability of task output, the less weights should be applied to factor of performance. In practice, non-life insurance companies put higher weights on factors of job and skill such as education background and certificates or licenses holding. (6) The factors of pay design has strong correlationship through regression analysis. (7) The result suggests non-life insurance companies shall conduct pay design based on factors of job and skill. The market norm should be a reference to maintain the level of hygiene factor. While applying performance factors, job level of the employee, timing should be carefully considered to reduce the impact of negative working attitude.

碩士
銘傳大學
風險管理與保險學系碩士在職專班
97
The internal auditing impels the security work and the quality control in the organization. Internal auditor not only plays to drive the shortcoming the role, but also becomes the enterprise risk consultation expert. This study uses a questionnaire survey method to examine the association between human failure risk and persouality of auditors. A number of conclusions are as follows: 1、The human failure risk significantly differs between employees. The influencing factors include sex, age, education, and income factors. 2、The personality also significantly differs between employees. The influencing factors include sex, position, age, education, and working period factors. 3、Employees with extraversion easily create human failure risk arising from unfamiliar with working skill. 4、Employees with openness not easily create human failure risks arising from non-compliance with rule. 5、Employees with conscientiousness not easily create human failure risks arising from non-compliance with rule.

This cross-sectional qualitative study explored and described the role and contribution of operational level employees towards corporate entrepreneurship (CE) in the long-term insurance sector in Johannesburg, South Africa. Individual face-to-face semi-structured interviews took place with 13 operational level employees. Data analysis was done through thematic analysis where themes and sub-themes emerged. The findings indicate that operational level employees acknowledge that CE positively influences their entrepreneurial activity within the organisation. While operational level employees implement the CE strategy, they emphasise non-engagement in the CE initiatives as one of the main barriers to contributing to CE. This study concludes that management should focus on the antecedents of CE such as management rewards/reinforcement, work discretion, organisational boundaries, organisational structure and organisational culture.
Applied Management
M. Com. (Business Management)

碩士
銘傳大學
風險管理與保險學系碩士在職專班
96
The human failure risk is one of important operational risks for financial institutions, such as a property insurance company. The operational failure of employees of financial and accounting department will make the institution face a significant and serious loss. Furthermore, the operational failure risk usually arise from human error. So, it is noteworthy and also important to examine the association between human failure risk and personality. This study uses a questionnaire survey method to examine that association. A number of conclusions are as follows: 1. The human failure risk significantly differs between employees. The influencing factors include marriage, position, age, working period, and income factors. 2. The personality also significantly differs between employees. The influencing factors include marriage, position, age, working period, and religion factors. 3. Employees with neuroticism not easily create human failure risk arising from unfamiliar with working skill. However, they easily create human failure risk arising from non-compliance with rule and ignorance. 4. Employees with extraversion and agreeableness not easily create human failure risk arising from unfamiliar with working skill. 5. Employees with openness not easily create human failure risks arising from non-compliance with rule and unfamiliar with working skill. 6. Employees with conscientiousness not easily create human failure risks arising from ignorance and unfamiliar with working skill. Key works: Operational risk, human failure risk, personality

Abstract in English, Venda and Zulu
Workplace wellness, organisational commitment and retention play a phenomenal role in organisations. Insurance companies form part of the organisations affected by retention of employees. Employees need to be physically, spiritually, socially, emotionally, intellectually, occupationally and environmentally well to perform, commit and remain in the organisation for longer. The objective of the study was to (i) establish a relationship between workplace wellness, organisational commitment and retention among employees of an insurance organisation in Johannesburg, (ii) to establish whether a relationship exists between the variables and the demographics age, gender, race groups, marital status and education levels. A deductive quantitative research method with systematic sampling was utilized to gather and evaluate the data in a sample of 726 randomly selected participants. A 22.59% response rate was obtained. The findings indicate significant relationships between the respondents', workplace wellness, organisational commitment and retention, also between workplace wellness, retention and education level. This is an indication that workplace wellness and organisational commitment has an influence on retaining employees and that employees with a level of education attest to that. No significant relations found between variables workplace wellness, organisational commitment, retention and the biographical variables age, gender, marital status, employment levels. No significant relations were found between organisational commitment and education level. The findings of this research contribute to the existing body of knowledge by providing human resource managers and practitioners with insights on specific commitment and retention strategies that will make employees commit and remain longer in the organisation. An important understanding gained on retention strategies will assist human resource managers to design relevant interventions to have committed employees and retain them.
Impilonhle emsebenzini, ukuzibophezela kwabasebenzi enhlanganweni kanye nokugcinwa kwabasebenzi kudlala indima enkulu ezinhlanganweni. Izinkampani zomshwalense ziyingxenye yezinhlangano ezithintekayo ekugcinweni kwabasebenzi. Abasebenzi kumele babe sesimweni esihle ngokomzimba, ngokomphefumulo, ngokwemizwa, ngokwengqondo, ngokomsebenzi kanye nangokwesimo semvelo abaphila kusona ukuze bakwazi ukwenza umsebenzi wabo kahle futhi bahlale isikhathi eside enhlanganweni. Injongo yalolu cwaningo kwabe (i) kuwukubheka nokuthola ubudlelwano phakathi kwempilonhle emsebenzini, ukuzibophezela kwabasebenzi enhlanganweni kanye nokugcinwa kwabasebenzi ezinhlanganweni zomshwalense eGoli, (ii) ukuthola ukuthi bukhona yini ubudlelwano phakathi kwezimo ezintathu ezishiwo ngenhla (impilonhle emsebenzini, ukuzibophezela kwabasebenzi enhlanganweni kanye nokugcinwa kwabasebenzi) kanye nezici eziphathelene nabantu ezinjengeminyaka yobudala, ubulili, uhlanga/ibala lomuntu, isimo somshado kanye namazinga emfundo. Kwasetshenziswa i-deductive quantitative research method ehambisana ne-systematic sampling ukuqoqa nokuhlola idatha kubabambiqhaza bocwangino abangama-726 ababeqokwe ngaphandle kokulandela indlela ethile ehlelekile. Kwatholakala izinga lokuphendula (response rate) elingama-22.59%. Imiphumela yocwaningo ibonisa ukuba khona kobudlelwano obukhulu phakathi kwempilonhle emsebenzini, ukuzibophezela kwabasebenzi enhlanganweni kanye nokugcinwa kwabasebenzi; futhi bukhona ubudlelwano phakathi kwempilonhle emsebenzini nokugcinwa kwabasebenzi kanye nezinga lemfundo. Lokhu kuyinkomba yokuthi impilonhle emsebenzini kanye nokuzibophezela kwabasebenzi enhlanganweni kunawo umthelela ekugcinweni kwabasebenzi futhi abasebenzi abanezinga elithile lemfundo bawubufakazi balokho. Abukho ubudlelwano obuphawulekayo obatholakala phakathi kwezimo ezinjengempilonhle emsebenzini, ukuzibophezela kwabasebenzi enhlanganweni kanye nokugcinwa kwabasebenzi kanye nezici eziphathelene nabantu ezinjengeminyaka yobudala, ubulili, isimo somshado kanye namazinga okuqashwa. Futhi abukho ubudlelwano obuphawulekayo obatholakala phakathi kokuzibophezela kwabasebenzi enhlanganweni kanye nezinga lemfundo. Imiphumela yalolu cwaningo ifaka isandla olwazini olukhona njengamanje ngokuhlinzeka abaphathi kanye nabasebenzi beminyango yezindaba zabasebenzi ngolwazi oluzobalekelela ukuthi bakwazi ukuqonda kahle amaqhingasu athile aphathelene nokuzibophezela kwabasebenzi kanye nokugcinwa kwabo emsebenzini okuyinto ezokwenza ukuthi abasebenzi bazibophezele futhi bahlale isikhathi eside enhlanganweni. Ukuqonda amaqhingasu okugcinwa kwabasebenzi kuzolekelela abaphathi beminyango yezindaba zabasebenzi ukuthi bakwazi ukwenza izinhlelo zokungenelela ezifanelekile ukuze babe nabasebenzi abazibophezele futhi babagcine emsebenzini.
Mutakalo mushumoni, u ḓikumedzela ha tshiimiswa na u dzudza zwi shela mulenzhe nga huhulu kha tshiimiswa. Khamphani dza ndindakhombo dzi vhumba tshipiḓa tsha zwiimiswa zwo khwameaho zwa u dzudza vhatholwa mushumoni. Vhatholwa vha tea u vha vhe na mutakalo muvhilini, muyani, matshilisano, mielekanyo, vhuṱali, mushumo na vhupo havhuḓi u kona u shuma, u ḓikumedzela, na u dzula kha tshiimiswa lwa tshifhinga tshilapfu. Ndivho ya ngudo ho vha u (i) thoma vhushaka vhukati ha mutakalo mushumoni, u ḓikumedzela ha tshiimiswa na u dzudza vhukati ha vhatholwa vha tshiimiswa tsha ndindakhombo ngei Johannesburg, (ii) u vhona arali hu na vhushaka vhukati ha zwishanduwaho na vhukale ha tshandukisatshivhumbeo, mbeu, zwigwada zwa mirafho, nyimele ya mbingano na vhuimo ha pfunzo. Kuitele kwa ṱhoḓisiso dzo no itwaho nga vhaṅwe kwa khwaḽithethivi na vhukhethatsumbonanguludzwa kwo shumiswa u kuvhanganya na u ela data kha tsumbonanguludzwa dza 726 dza vhadzheneli vho nangwaho nga nḓila ye zwa itea ngayo. Ho waniwa phimo ya u fhindula ya 22.59%. Mawanwa a sumbedzisa vhushaka ha ndeme vhukati ha vhafhinduli vha mutakalo mushumoni, u dzudza na u ḓikumedzela ha tshiimiswa; na vhukati ha mutakalo mushumoni, u dzudza na vhuimo ha pfunzo. Heyi ndi tsumbo ya uri mutakalo mushumoni na u ḓikumedzela ha tshiimiswa zwi na ṱhuṱhuwedzo kha u dzudza vhatholwa na uri vhatholwa na vha re na vhuimo ha pfunzo vho zwi khwaṱhisedza. A huna vhushaka ha ndeme he ha wanala vhukati ha zwishanduwaho zwa mutakalo mushumoni, u ḓikumedzela ha tshiimiswa na u dzudza, vhukale ha zwishanduwaho zwa nganeavhutshilo, mbeu, nyimele ya mbingano na vhuimo ha mushumo. Mawanwa a ṱhoḓisiso iyi o shela mulenzhe kha ndivho ya tshiimiswa i re hone nga u ṋetshedza ndivho vhalanguli vha zwiko zwa vhashumi na vhashumeli nga ha u ḓikumedzela ho tiwaho na zwiṱirathedzhi zwa u dzudza zwine zwa ḓo ita uri vhatholwa vha ḓikumedzele nga vhone vhaṋe kha, na u dzula tshifhinga tshilapfu kha tshiimiswa. U pfesesa zwi tshi elana na zwiṱirathedzhi zwa u dzudza zwi ḓo thusa vhalanguli vha zwiko zwa vhashumi u dzudzanya u dzhenelela ho teaho u vha na vhatholwa vho ḓikumedzelaho na u vha dzudza.
Business Management
M. Com. (Business Management)

This study is about the investigation of the impact of organisational culture on employee commitment during an acquisition process in an insurance organisation. A sample of 318 employees was selected from a population of +/-600 in a South African insurance organisation. The sample was categorised between employees in non-management as well as those in management positions. Managers were further categorised as junior managers and middle managers. These participants were selected based on the fact that they were not involved in the strategic decision-making processes during the acquisition. Thus they had no input in the decision making regarding the acquisition process. Employees on senior management level and above did not form part of the study because they were involved in the acquisition process's strategic decision-making. The sample was also based on employees who were already employed by the organisation when the acquisition process was finalised. The acquisition process started in 2013 and was finalised in 2017. The descriptive correlation research method was used for the study. The methodological approach adopted was the quantitative approach analysed based on descriptive statistics followed by inferential statistics using the SPSS 2017 (version 25). Analysis of data was done using Pearson correlation coefficient, regression analysis, independent T-test and ANOVA. The internal consistency of the measuring instruments was determined using the Cronbach's alpha. Questionnaires, namely the Organisational Culture Questionnaire (OCQ) and Organisational Commitment Scale (OCS), were used to measure organisational culture and employee commitment, respectively. The results revealed a high level of internal consistency across the scale and the items of the OCQ (EC & PC) and OCS variables. The conclusions of the empirical study describe the impact of organisational culture on employee commitment during an acquisition process. The empirical study indicated that the impact of preferred organisational culture on employee commitment is insignificant. However, the impact of existing organisational culture on employee commitment is significant. The findings further indicated that the dominant existing culture is the role culture whilst the dominant preferred culture is the power culture. Affective commitment was found to be dominant in terms of employee commitment. The limitations of this study are presented together with recommendations for future research. The recommendations for the profession of industrial and organisational psychology highlight pertinent aspects for practicing psychologists and managers in this field. Based on the study's findings, organisations are advised to diagnose their cultures and determine how it affects their employees’ commitment in addition to other recommendations provided.
Industrial and Organisational Psychology
M. Com. (Industrial and Organisational Psychology)