Relevant bibliographies by topics / Intangible service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Intangible service'

Author: Grafiati
Published: 4 June 2021
Last updated: 30 May 2022

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Journal articles on the topic "Intangible service"

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Erickson, Scott, and Helen N. Rothberg. "Intangible dynamics in financial services." Journal of Service Theory and Practice 26, no. 5 (September 12, 2016): 642–56. http://dx.doi.org/10.1108/jstp-04-2015-0093.

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Purpose The purpose of this paper is to examine a range of metrics concerning knowledge and related intangible assets in financial service industries. The metrics are then analyzed according to theory from several disciplines so as to better understand intangible dynamics, the relationship between different intangibles. Guidance is provided in terms of valuing knowledge and pursuing competitive intelligence (CI) based on the unique characteristics of financial services intangibles. Design/methodology/approach Data are drawn from a large database and supplemented with other sources. The primary database includes a considerable collection of publicly available financial results combined with proprietary data from a CI consultancy. Results on knowledge asset-levels and CI activity, by industry sector, are presented as well as the degree to which big data is employed. Findings Financial services show high levels of big data, low levels of knowledge assets, and high levels of CI activity. In some ways, these differing valuations of intangibles by different parties are counterintuitive, but they can be explained with reference to theory and a deeper understanding of the intangible dynamics. Research limitations/implications The results allow a deeper understanding of the relationship between data, information, knowledge (explicit and tacit), and intelligence in a specific industry. Given the uniqueness of the financial services results, these findings provide considerable insight into how intangibles strategies and applications can differ by industry. Practical implications These results provide direction to financial services decision-makers concerning investment in knowledge management systems (limited), CI initiatives (aggressive), and big data (aggressive). Originality/value The paper brings unique data to the table and brings together theory from a number of disparate fields of study, providing a different perspective on the interplay of knowledge, intelligence, and data in financial services.
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Malone, David. "Advocacy — the intangible member service." Australian Journal of Physiotherapy 47, no. 1 (2001): 3–4. http://dx.doi.org/10.1016/s0004-9514(14)60293-2.

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Elsmore, M. J. "Intangible assets for intangible deliverables: trade marks at your service." Journal of Intellectual Property Law & Practice 3, no. 9 (July 14, 2008): 580–90. http://dx.doi.org/10.1093/jiplp/jpn119.

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Wirtz, Jochen. "The Banyan Tree: branding the intangible." Emerald Emerging Markets Case Studies 1, no. 1 (January 1, 2011): 1–12. http://dx.doi.org/10.1108/20450621111110474.

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Subject area Services marketing, hotel management, branding, and promotion management. Study level/applicability Undergraduate business and management; MBA/MA management courses. Case overview Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy, Banyan Tree had launched new brands and brand extensions that included resorts, spas, retail outlets, and even museum shops. Now, the company had to contemplate how to manage its brand portfolio and expand its business while preserving the distinctive identity and strong brand image of Banyan Tree, its flagship brand. Expected learning outcomes This case illustrates how a powerful service brand can be built even with little advertising. It also exemplifies how pro-environmental business practices can co-exist with a firm's profit objectives. Set in a service context, the case may be used in discussions on services marketing, hotel management, branding, and promotion management. Supplementary materials Teaching notes
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Schönsleben, Paul. "Tangible services and intangible products in industrial product service systems." Procedia CIRP 83 (2019): 28–31. http://dx.doi.org/10.1016/j.procir.2019.02.144.

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McDonald, Malcolm H. B., Leslie de Chernatony, and Fiona Harris. "Corporate marketing and service brands ‐ Moving beyond the fast‐moving consumer goods model." European Journal of Marketing 35, no. 3/4 (April 1, 2001): 335–52. http://dx.doi.org/10.1108/03090560110382057.

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Examines the issues associated with the creation and development of service brands in corporate branding. Initially considers the increasing importance of the services sector, the appropriateness of corporate versus individual branding and how service organisations have challenged the traditional approach to business. By analysing the success and failure of corporate branding in financial services, illustrates how thinking about service branding needs to change. Outlines the differences between product and service branding and considers how the fast‐moving consumer goods (FMCG) approach to branding needs to be adjusted for the services sector. Particular emphasis is placed on the intangible nature of services and corporate branding and how problems linked to intangible offerings can be overcome. Concludes with an examination of the roles that employees and consumers play in the delivery and strengthening of the corporate service brands.
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Leong, Vai Shiem, Sally Hibbert, and Christine Ennew. "Communicating value to enhance service visualization." Journal of Services Marketing 32, no. 6 (September 10, 2018): 645–56. http://dx.doi.org/10.1108/jsm-04-2017-0114.

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Purpose This study aims to examine the effects of enhanced visualization of intangible service value through integration of means-end perspectives on advertising effectiveness. Design/methodology/approach Banking advertisements, incorporating message stimuli derived from salient values desired by the financial consumers and designed to assist message elaboration and stimulate personal relevance, were developed to examine the influence of cognitive connectivity on vividness of intangible service benefits and service advertising effectiveness. Findings The findings demonstrate that greater cognitive connectivity positively affects perceived tangibility, attitude toward the advertisement and attitude toward the brand. Additionally, the results indicated that perceived personal relevance has higher influence on envisioning service components, compared to one’s ability to connect visual cues to perceived benefits and to immediate end-goals. Research limitations/implications This study incorporated visual stimuli limited only to financial security and social recognition. Future research should aim to examine the effects of different types of values on consumers’ elaboration process and their ability to visualize financial services. Originality/value This study extends knowledge of the means-end chain by proposing a means-end cognitive connectivity construct which influences the degree that consumers are able to mentally picture intangible service attributes. This study also provides insight that different values have different degree of influence on one’s ability to visualize service.
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Gatuyu, Justice. "Taxing a Digital Economy: Exploring Intangible Assets to Broaden Revenue Base in Kenya." Strathmore Law Review 4, no. 1 (June 1, 2019): 103–33. http://dx.doi.org/10.52907/slr.v4i1.112.

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The world economy has shifted from brick and mortar industries to a knowledge and service economy. In the age of digital evolution, intangible assets have become the new drivers of corporate profit and restructured business models of leading firms. Creators of these assets look forward to monetising and making gains from them. Equally, governments expect to extract revenues by way of taxation. As cross-border trade broadens with the rise of globalisation, intangible assets have increasingly become an area of concern in relation to tax avoidance schemes especially by global firms. In Kenya, appreciation of intangible assets has been rising. This study surveys the prospects of expanding Kenya’s revenue base by tapping intangible assets. The digital economy in Kenya is generally inadequately regulated. This leaves tax loopholes which this study explores in order to identify where revenue can be imposed. In order to make recommendations, the study equally focuses on accounting, valuation, and transfer pricing of intangible assets for tax purposes. To this extent, numerous reforms are necessary to ensure that the taxation of intangibles is optimal and does not distort the rise of a digital economy.
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Höfer, Solveig, Alex Ziemba, and Ghada El Serafy. "A Bayesian approach to ecosystem service trade-off analysis utilizing expert knowledge." Environment Systems and Decisions 40, no. 1 (September 9, 2019): 67–83. http://dx.doi.org/10.1007/s10669-019-09742-2.

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Abstract The concept of ecosystem services is gaining attention in the context of sustainable resource management. However, it is inherently difficult to account for tangible and intangible services in a combined model. The aim of this study is to extend the definition of ecosystem service trade-offs by using Bayesian Networks to capture the relationship between tangible and intangible ecosystem services. Tested is the potential of creating such a network based on existing literature and enhancement via expert elicitation. This study discusses the significance of expert elicitation to enhance the value of a Bayesian Network in data-restricted case studies, underlines the importance of inclusion of experts’ certainty, and demonstrates how multiple sources of knowledge can be combined into one model accounting for both tangible and intangible ecosystem services. Bayesian Networks appear to be a promising tool in this context, nevertheless, this approach is still in need of further refinement in structure and applicable guidelines for expert involvement and elicitation for a more unified methodology.
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Merkx, Madeleine. "Should EU VAT Apply the Recharge Method in the Place of Supply Rules for B2B Services?" EC Tax Review 22, Issue 6 (December 1, 2013): 282–88. http://dx.doi.org/10.54648/ecta2013031.

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EU VAT applies a method for determining the place of supply of B2B services that directly identifies the jurisdiction of the customer's establishment that uses the service or intangible. The recharge of (part of) the costs relating to that service or intangible to another establishment of the same taxable person does not constitute a taxable supply. The OECD recently assessed another method, the recharge method, that regards a recharge of costs as a taxable supply. This method makes it possible to allocate a service in more than one jurisdiction. This article compares the method currently applied in the EU with the recharge method and discusses which method should be preferred.
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Dissertations / Theses on the topic "Intangible service"

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Karim, Mohammed Samirul, and Alexander Strzelecki. "Selling Services : Marketing the Intangible." Thesis, KTH, Industriell ekonomi och organisation (Avd.) (stängd 20130101), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-103572.

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The feature of service intangibility is one of the most prominent, albeit controversial, problems in service marketing. Service providing firms have been trying to find ways to ‘tangibilize’ their service offerings in order to assist the potential customers to better understand the benefits and qualities of their services. A review of past literature revealed that most of the studies have been carried out on a theoretical level, but with an insufficient empirical back-up. The authors propose that Marketing based tangibilization (MBT), which has largely remained outside the focus of empirical research for the last four decades, offers a solution to the issue of intangibility on a marketing front. In order to address this issue, the authors of this report have designed a study whose purpose is to explore the effects of intangibility on the marketing activities of eight different service firms. The authors have derived several implications caused by intangibility through a thorough literature review and with that as a foundation they have interviewed one representative from each of the eight service firms – all of them offering consulting services in different domains – as well as analyzed their marketing materials. From this, the authors have deduced eight distinct marketing methods – trials, events and references to name a few – currently in use in those service companies in order to overcome intangibility and then evaluated those methods with respect to the aforementioned implications of intangibility on service marketing. The conclusion is that intangibility is a real issue to be dealt within the context of service provision, and that the resources available and the type of service provided will dictate which of the methods can be implemented at a certain service provider. Finally, several recommendations are provided that the companies could further look into in order to overcome the issue of intangibility, such as an increased use of the possibilities created by the Internet (e.g. social media).
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Sun, Luying. "Product + Service: The Intangible Smart in Everyday Products." University of Cincinnati / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1406819515.

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De, Finis Serena. "Service design for cultural intangible heritage: tra conoscenza dell’architettura contemporanea e turismo sostenibile il caso di Matosinhos." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2022.

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Questo lavoro nasce dal desiderio di approfondire alcuni aspetti della vita legati alle architetture della città, a seguito della mia esperienza di ricerca di tesi svoltasi in Portogallo, nello specifico a Matosinhos, presso la fondazione Casa da Arquitectura.
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Nordin, Annika. "Expressions of shared interpretations - Intangible outcomes of continuous quality improvement efforts in health- and elderly care." Doctoral thesis, Hälsohögskolan, Högskolan i Jönköping, The Jönköping Academy for Improvement of Health and Welfare, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-37302.

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This thesis is anchored in improvement science, the research field of improvement. Improvement science describes and explores improvement in real-life contexts and “system of profound knowledge” (Deming, 2000) is a cornerstone. Performance measures, including their variation over time, are fundamental in the research and evaluation of outcomes of continuous quality improvement efforts (CQI efforts). However, the strong emphasis on operationalisations and measurements risks overshadowing other kinds of outcomes to which CQI efforts can lead. Research has shown that it is advantageous that those performing change have some kind of “sharedness”, e.g. shared cognitions, understanding, knowledge, interpretations or frame of reference. Despite the diversity of concepts and scientific studies, “sharedness” is mainly described as a prerequisite for change. This thesis addresses the call to broaden the scientific approach in improvement science and to take advantage of knowledge developed since Deming's time. It has a point of departure in the presumption that CQI efforts also lead to intangible outcomes; qualitative effects that are not easily captured with traditional performance measures. The concept “Expressions of shared interpretations” is used to study “sharedness” as intangible outcomes. The overall aim with this thesis is to explore Expressions of shared interpretations as intangible outcomes of CQI efforts from the perspective of clinical microsystems and healthcare professionals. The specific aims are to examine and establish how Expressions of shared interpretations develop, influence CQI efforts and change over time. Using a qualitative approach, this thesis comprises four papers, based on three studies. The empirical context is healthcare and welfare organizations providing care: hospital clinics in county councils/regions and nursing homes in municipalities. The studies include time periods from one to three and a half years, totalling six years. Expressions of shared interpretations inherently mean that the methods for data analysis need to be based on commonalities or patterns in the data. In this thesis three methods are used: qualitative content analysis, thematic analysis and directed content analysis. To examine time-related changes, year-to-year comparative analyses of themes and categories are done. To explore Expressions of shared interpretations, different theoretical frameworks are used: team cognitions (Paper 1), sensemaking theory (Paper 2), cognitive shifts (Paper 3) and programme theories (Paper 4). A directed content analysis is applied in a meta-analysis of the results presented in the four papers. The results indicate that Expressions of shared interpretations develop as intangible outcomes of CQI efforts and a general programme theory of CQI efforts in health- and elderly care is developed, illuminating how Expressions of shared interpretations change and influence CQI efforts. The general programme theory incorporates the PDSA cycle and describes the complex, interconnected and continuous development of Expressions of shared interpretations. It also illuminates how Expressions of shared interpretations provide change performers with momentum to engage in forthcoming PDSA cycles and how sensemaking is a central activity. CQI efforts in health- and elderly care are characterised by a “just get on with it” attitude, while in this thesis, thoughtfulness is emphasized. Existing improvement tools support collaboration, creativity and analysis of critical aspects of the operations, yet none of the improvement tools help change performers gain understanding of the CQI effort as such. To address this, this thesis suggests that change performers complement the use of improvement tools with an inquiring mind, that they collaborate in thoughtful dialogues and that leaders function as inquirers. To support this posture, the widely used Model for improvement is complemented with a fourth question: What are our assumptions? The question pinpoints the need to be thoughtful in every step of the CQI effort, not just in the analysis of the problem at hand.
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Яковенко, Р. В., R. Yakovenko, Ю. Р. Тютюник, and J. Tyutyunik. "Сфера послуг : класифікація та економічна роль в умовах сьогодення." Thesis, Кіровоград : КНТУ, 2014. http://dspace.kntu.kr.ua/jspui/handle/123456789/7647.

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У статті розглянуто основні поняття та терміни пов’язані з діяльністю у сфері послуг, надано інформацію щодо різних підходів до класифікації послуг та визначено, яку роль сфера послуг відіграє в економіці країни. The article deals with the basic concepts and terms related to the activity in the service sector, information on different approaches to the classification of services and the role that the service sector plays in the economy of the country.
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Dogor, di Nuzzo Béatrice. "Recherche des déterminants de la relation entre la motivation du personnel, la compétence organisationnelle et le qualité de service intangible : application à l'hôtellerie." Nice, 2008. http://www.theses.fr/2008NICE0061.

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Schreiber, Susanne. "Der Ansatz von intangible Assets nach US-GAAP : zentrale Aktivierungskriterien - relevante Verlautbarungen - Systembildung /." Wiesbaden : Dt. Univ.-Verl, 2002. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009810202&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Гайдабрус, Наталія Віталіївна, Наталия Виталиевна Гайдабрус, Nataliia Vitaliivna Haidabrus, Олена Анатоліївна Біловодська, Елена Анатольевна Беловодская, and Olena Anatoliivna Bilovodska. "Визначення місця логістики та логістичного сервісу." Thesis, Донецьк: ДВНЗ "ДонНТУ", 2014. http://essuir.sumdu.edu.ua/handle/123456789/34514.

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У статті розглянуто приналежність окремих груп послуг до матеріальних та нематеріальних, виділено місце логістики та логістичного сервісу у даній структурі, подано авторське визначення логістичного сервісу. При цитуванні документа, використовуйте посилання http://essuir.sumdu.edu.ua/handle/123456789/34514
В статье рассмотрена принадлежность отдельных групп услуг к материальным и нематериальным, выделено место логистики и логистического сервиса в данной структуре, представлено авторское определение логистического сервиса. При цитировании документа, используйте ссылку http://essuir.sumdu.edu.ua/handle/123456789/34514
Belonging of certain groups of services to tangible and intangible, emphasising place of logistics and logistical services in this structure is reviewed in the article, author's definition of logistics services is also presented. When you are citing the document, use the following link http://essuir.sumdu.edu.ua/handle/123456789/34514
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Manning, Paul. "Social capital processes : an owner-manager perspective." Thesis, Royal Holloway, University of London, 2012. http://repository.royalholloway.ac.uk/items/da49555d-5f42-d3f5-3b65-0ce3d00dd6cc/9/.

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This thesis investigates the management of social capital processes as they are accomplished-understood, experienced and shaped-by owner-managers. The aim of the thesis is to develop a deeper understanding of the management of social capital processes, to achieve a greater congruence between real-life perspectives and experiences and social capital literature. The thesis argues that social capital is situational, and in the economic situation the theory has been bounded by rational choice framing assumptions. The research problem is that claims for the universality of the economic way of looking at life, and for looking at social capital processes are over-stated. Predicated on this insight the research investigates economic notions of rationality, and low and non-rationality, as well as their inter-dependence in the management of social capital processes. The research follows a qualitative approach for data collection, with flexible pre-coding to guide the research where to look, while retaining an inductive openness to emergent data. The research population is drawn from SME owner-managers in the service and retail sectors, who were researched over two years using semi-structured interviews, observation, and by researcher participant observation. The thesis presents a number of contributions to knowledge. First, the thesis offers an in-depth, single source review explicating the meaning of the economic form of social capital, with reference to its intellectual antecedents, conceptual debates and key theoretical authors. The second (emergent research) contribution is to identify the significance of ethics and autodidactic reading for managing social capital processes. The third (theoretical) contribution argues for an expanded social capital perspective, beyond the prevailing and over-confident rational framing assumptions, and also for a new holistic ontological understanding. The fourth contribution is to identify a number of generic processes which can guide the management of social capital processes.
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Husain, Shakir, and Emre Yilmaz. "The Transfer Pricing Problem in a Service Firm : A Case Study on a Swedish Multinational Enterprise." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-260559.

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The purpose of this study is to answer the research question of how a service company (ServiceCo) could achieve a transfer price of its services. This is of particular interest, due to the growth of service firms that have rapidly increased and surpassed the manufacturing firms, as well as the dominant logic shifting towards services. However, the problem with this field of study is that transfer pricing with regards to the service industry, is a rather unexplored phenomenon in which the guidelines and theories are mostly directed towards manufacturing firms. This study uses a single case study approach where ServiceCo’s organizational characteristics were analyzed in order to attain the information required to understand how ServiceCo could achieve a transfer price of its services. Furthermore, this study uses the Eccles (1983) MAP and the OECD Guidelines, as well as incorporating Porter’s (1985) value chain. This study assesses that ServiceCo, in its current state, uses a sub-optimal transfer pricing method of its services. Therefore, a change in the transfer pricing method was suggested to ServiceCo. Given the organizational characteristics of ServiceCo, the results led to the conclusion that ServiceCo could benefit from a residual analysis in the profit split method, in which an actual full cost plus mark-up compensation could be used on its routine functions, and the residual profit could be split between the entities based on the intangible assets employed, functions performed and the risks carried.
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Books on the topic "Intangible service"

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L' utile et le futile: L'économie de l'immatériel. Paris: Editions Odile Jacob, 1994.

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Armistead, Colin G. Untangling the intangibles: Managing by service processes. Poole: Bournemouth University, 1995.

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Moshkarina, Mariya, and Irina Kukukina. Property valuation: tangible and intangible assets, business. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1013716.

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The textbook contains theoretical and methodological materials and didactic units for evaluating real estate, machinery, equipment and vehicles, enterprises (businesses), intangible assets, tasks, case studies, tests and applications. Meets the requirements of the Federal state educational standards of higher education of the latest generation. To prepare bachelors in the areas of 38.03.01 " Economics "and 38.03.02" Management", analytical services of enterprises and specialists in property valuation.
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Gill, Trevor Alexander. ' Marketing the intangible': a discussion on the effective marketing of management consultancy services to the Northern Ireland voluntary and community sector. (s.l: The Author), 2003.

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Michigan. Office of the Auditor General. Audit report: Intangibles and Inheritance Tax Division, Department of Treasury, July 1, 1986 through June 30, 1989. [Lansing, Mich.]: The Office, 1990.

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Hassani, Arian, Patrick Low, and Deborah K. Elms. Intangible Economy: How Services Shape Global Production and Consumption. University of Cambridge ESOL Examinations, 2017.

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Backer, Philippe De. Marketing the Intangible: How Service Firms Can Build a Reputation to Sell. Pearson Education, Limited, 2001.

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Marcus, Smith, and Leslie Nico. Part IV Intangible Property that is Incapable of Transfer, 22 Intangibles Not Transferable by Reason of Public Policy. Oxford University Press, 2018. http://dx.doi.org/10.1093/law/9780198748434.003.0022.

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This chapter discusses intangibles not transferable by reason of public policy. In the case of certain sums receivable in the future, reasons of public policy preclude their assignment. The cases in this area tend to have a Dickensian feel to them—such as the rule that no effectual assignment can be made of the salaries or pensions of public officers payable to them for the purpose of keeping the dignity of their office or to ensure the due discharge of their duties—but the same sort of policy underlies the current statutory prohibitions on the assignment of social security benefits and pay in respect of a person's service in Her Majesty's military forces.
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Ronen, Boaz, Joseph S. Pliskin, and Shimeon Pass. Global Decision-Making (DRAFT). Oxford University Press, 2018. http://dx.doi.org/10.1093/med/9780190843458.003.0016.

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The global decision-making methodology is a simple and effective tool for decision-making. It bypasses the need to determine the cost of service or cost of product as well as the product’s or service’s profit. Global decision-making methodology works well for pricing decisions, make-or-buy decisions, termination of services, bid pricing, determining service mix, and investment decisions. The methodology consists of three stages and provides practical tools for decision-making such as the measurement profile and the cost-utilization diagram. The methodology takes into consideration economic benefits as well as strategic benefits and intangible ones. It is simple to use, intuitive, and clear to communicate.
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United States. General Accounting Office., ed. Tax policy: Amortizing purchased intangible assets : statement of Jennie S. Stathis, Director, Tax Policy and Administration Issues, General Government Division, before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. [Washington, D.C.]: The Office, 1991.

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Book chapters on the topic "Intangible service"

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Xiang, Yunpeng, Jingzhi Wang, Jing Fa, Naixiao Gu, and Cheng-Hung Lo. "Disseminating Intangible Cultural Heritage Through Gamified Learning Experiences and Service Design." In Cross-Cultural Design. Applications in Cultural Heritage, Tourism, Autonomous Vehicles, and Intelligent Agents, 116–28. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-77080-8_11.

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Cao, Huai, Jihao Xu, Zining Liu, and Juanjuan Feng. "Brand Image Building of Intangible Cultural Heritage Wulo Based on Service Design Thinking." In Advances in the Human Side of Service Engineering, 444–55. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-80840-2_52.

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Lai, Junyong, Jing Luo, and Mu Zhang. "Design and Realization of the Intangible Cultural Heritage Information Management System Based on Web Map Service." In Lecture Notes in Electrical Engineering, 605–12. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-26001-8_78.

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Yu, DanDan, Limin Wang, XiaoWei Feng, ShuHao Wang, and Bin Liang. "Service Design in the Preservation of Intangible Cultural Heritage: A Case Study in the Legend of the Kitchen God." In Lecture Notes in Computer Science, 687–99. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-49757-6_50.

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Dubosson, Magali, and Emmanuel Fragnière. "Identifying and Mitigating Perceived Risks in the Bank Service Chain: A New Formalization Effort to Address the Intangible and Heterogeneous Natures of Knowledge-Based Services." In Operational Risk toward Basel III, 97–114. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2011. http://dx.doi.org/10.1002/9781118267066.ch5.

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Sigurðardóttir, Ingibjörg, and Anna Lilja Pétursdóttir. "The visitor experience at a horse event." In Humans, horses and events management, 88–98. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789242751.0088.

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Abstract The demand side of horse (sport) events, that is visitor expectations, experiences and satisfaction, has not been the subject of much research. This chapter focuses on visitor experience and satisfaction at Landsmót (the National Championship of the Icelandic horse), held in Iceland in Hella (2014), Hólar (2016) and Reykjavík (2018). An online survey was conducted among visitors following those three events where a total of 2318 visitors responded. Findings indicated the importance of intangible services at the venue and service-mindedness of staff. High demand for horse-related products and equipment was reported at the venues during the events, as well as demand for clothes and other products related to weather conditions during the events. Visitors desired greater variety of meals and access to a grocery store at the venues. There was a considerable difference in visitor satisfaction between the three events investigated. The 2016 event in Hólar ranked the highest in all factors evaluated, except those related to the shopping area where visitors wanted more variety of products. The score of the 2016 event for overall visitor satisfaction was 4.39 (out of 5). The 2018 event in Reykjavík scored 4.21 whereas the 2014 event in Hella ranked 3.64.
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Backer, Koen De, and Sébastien Miroudot. "Mapping of GVCs, services and intangible assets." In The Routledge Companion to Global Value Chains, 248–65. London: Routledge, 2021. http://dx.doi.org/10.4324/9781315225661-21.

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Ceribašić, Naila. "On Engaging Up and Expertise in Ethnomusicology: The Example of Expert Services in the Programme for Safeguarding Intangible Cultural Heritage." In Ethnomusicology Matters, 233–56. Wien: Böhlau Verlag, 2019. http://dx.doi.org/10.7767/9783205232872.233.

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Kowalik, Paweł, and Dominika Tyczka. "The Impact of Limiting Tax Costs for Expenditure on the Purchase of Intangible Services from Related Entities on the Level of Tax Charges." In Finance and Sustainability, 25–36. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-34401-6_3.

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Erickson, G. Scott, and Helen N. Rothberg. "Data, Information, and Knowledge." In Operations and Service Management, 106–17. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3909-4.ch005.

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This chapter examines the similarities and differences between big data and knowledge management. Big data has relatively little conceptual development, at least from a strategy and management perspective. Knowledge management has a lengthy literature and decades of practice but has always explicitly focused only on knowledge assets as opposed to precursors like data and information. Even so, there are considerable opportunities for cross-fertilization. Consequently, this chapter considers data from McKinsey Global Strategies on data holdings, by industry, and contrasts that with data on knowledge development, essentially the intangible assets found in the same industries. Using what we know about the variables influencing the application of intangible assets such as knowledge and intelligence, we can then better identify where successful employment of big data might take place. Further, we can identify specific variables with the potential to grant competitive advantage from the application of big data and business analytics.
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Conference papers on the topic "Intangible service"

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Karni, Reuven, and Maya Kaner. "Knowledge-Based Design of Services With Application to an After-Sales Service Facility." In ASME 2008 9th Biennial Conference on Engineering Systems Design and Analysis. ASMEDC, 2008. http://dx.doi.org/10.1115/esda2008-59156.

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A service is a process comprising a series of more or less intangible activities that normally, but not always, take place in interactions between the customer and service employees and/or physical resources and goods and/or systems of the service provider, and provide solutions to customer problems. We define a service concept in terms of the components of the service package and translate the concept into its constituent parts, such as persons (owners, service providers, service supporters, experts, clients, consultants), tangibles (physical products or parts, facilities, amenities, equipment, furnishings, call center), intangibles (goals, service / external / information environments, service recovery, performance, feedback), and activities (functions, processes, procedures, events) — so that it can be designed, tested, and delivered. The range and diversity of service components is organized in a five-level taxonomy for services, whose major categories encompass customers, goals, inputs, outputs, processes, human operatives, physical and technological resources, information and knowledge, and the environment. This serves as a knowledge base for design, which is carried out through an unguided or guided search down the hierarchy, progressively selecting and incorporating categories, attributes and values into the evolving service concept. The procedure is illustrated through its application to an after-sales service facility.
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Jianyuan Yan and Jui-Jung Liao. "Incorporated intangible assets with a multiple-agent decision tree for financial crisis prediction." In 2014 11th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2014. http://dx.doi.org/10.1109/icsssm.2014.6874073.

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Jin-Song Huang and Tao Wei. "Social visibility and percept differentiation dimensions of brand intangible value and its effects." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170280.

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Dubois, Daniele Joseph, Christos Nikolaou, and Manolis Voskakis. "A Model Transformation for Increasing Value in Service Networks through Intangible Value Exchanges." In 2010 International Conference on Service Sciences. IEEE, 2010. http://dx.doi.org/10.1109/icss.2010.64.

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Jian, Ling-xiang, Zhong-tuo Wang, and De-hua Wang. "Research on the Intangible Assets of University Based on EAHP Models." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5302421.

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Cui, Juntao. "The Influential Factor of the Responsiveness in Intangible Cultural Heritage Tourism." In 2011 International Conference on Management and Service Science (MASS 2011). IEEE, 2011. http://dx.doi.org/10.1109/icmss.2011.5998888.

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Bodendorf, Freimut, and Florian Lang. "A Negotiation Service for Trading Intangible Goods on Real-time Markets." In 2008 IEEE International Conference on Services Computing (SCC). IEEE, 2008. http://dx.doi.org/10.1109/scc.2008.159.

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Qian, Rui. "Research on Information Disclosure of Intangible Assets for Software Enterprises." In 2010 International Conference on E-Product E-Service and E-Entertainment (ICEEE 2010). IEEE, 2010. http://dx.doi.org/10.1109/iceee.2010.5660303.

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Magali Dubosson. "A Control System Designed to Address the Intangible Nature of Service Risks." In 2006 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2006. http://dx.doi.org/10.1109/soli.2006.235065.

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Dubosson, Magali, Emmanuel Fragniere, and Bernard Milliet. "A Control System Designed to Address the Intangible Nature of Service Risks." In 2006 IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE, 2006. http://dx.doi.org/10.1109/soli.2006.328988.

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