Relevant bibliographies by topics / Internal communication

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Internal communication'

Author: Grafiati
Published: 4 June 2021
Last updated: 30 July 2024

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Journal articles on the topic "Internal communication"

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Kanchev, Nikolay. "Trends in Internal Communications." Vocational Education 24, no. 5 (October 11, 2022): 485–96. http://dx.doi.org/10.53656/voc22-555tend.

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The world of corporate communications has actively begun to use new technologies to effectively disseminate an organization's message to interested audiences - both internal and external. Unlike everyday communication, corporate communications puts this process on a more professional (and commercial) basis, thereby controlling the organization's media relations, crisis communication, communication with external audiences, with investors, and internal communication between managers and staff.
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MAURIELLO, STEFANIA. "INTERNAL COMMUNICATION 2.0." International Journal of Management Cases 12, no. 1 (January 1, 2010): 58–62. http://dx.doi.org/10.5848/apbj.2010.00030.

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Strandberg, Julia Matilda, and Orla Vigsø. "Internal crisis communication." Corporate Communications: An International Journal 21, no. 1 (February 1, 2016): 89–102. http://dx.doi.org/10.1108/ccij-11-2014-0083.

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Purpose – The purpose of this paper is to contribute to the study of internal crisis communication, not only the communication from the management to the employees, but also the employees’ communication with each other, in order to highlight the role of communication in the employees’ sensemaking during a crisis situation. Design/methodology/approach – The study was conducted as interviews with both managers and employees at a municipality in the Stockholm region, where a former employee had just been accused of embezzling approx. 25 million SEK. The interviews were analysed with particular interest to descriptions of how information was communicated, and how the sensemaking process developed. Findings – The crisis communication was successful when it came to informing external stakeholders and media. But the management and the employees had different views on the communication. The employees felt that management did not present all the information they needed, which made their sensemaking based on assumptions and rumours, and on the culture in the unit. Management interpreted that the crisis was not due to a culture problem, while the employees felt that there was a shared responsibility. Blaming the former employee was perceived as a way of dodging the cultural problems. Practical implications – Conclusions can be generalized into three points: first, differences between external and internal crisis communication need to be taken into account. Second, a crisis can strengthen existing patterns within a dysfunctional culture. Third, do not use single employees as scapegoats, putting all blame on them. Originality/value – The study shows the significance of culture and rumour as components of sensemaking in a crisis situation. The results should be applicable to most kinds of organizations, commercial or not.
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Men, Linjuan Rita. "Strategic Internal Communication." Management Communication Quarterly 28, no. 2 (February 21, 2014): 264–84. http://dx.doi.org/10.1177/0893318914524536.

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Phelps, Richard. "Benchmarking internal communication." Journal of Communication Management 1, no. 4 (February 1997): 388–98. http://dx.doi.org/10.1108/eb023442.

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John, Alison. "Internal communication and information integrity." Global Knowledge, Memory and Communication 69, no. 1/2 (September 12, 2019): 5–6. http://dx.doi.org/10.1108/gkmc-06-2019-0064.

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Purpose Internal communication and information integrity – a professional services approach to the impact of “fake news”. This paper aims to explain how to build internal communication so that staff can recognise real from fake and the impact that “fake news” can have on organisations through global media. Design/methodology/approach The author offers a personal perspective of the potential impact of “fake news” on an organisation, and of how internal communication can be built on trust and transparency. Findings Most effective internal communications are built on the authenticity of the brand. Staff can recognise internal “fake news” and become more adept at recognising other forms of fake news from a global media perspective. Originality/value This is a personal response to the subject of fake news and information integrity. The paper illustrates an internal communications perspective within a small academic organisation.
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HOFFMANN, Tomasz. "INTERNAL COMMUNICATION IN POLICE FORCE." Scientific Journal of the Military University of Land Forces 163, no. 1 (January 2, 2012): 28–40. http://dx.doi.org/10.5604/01.3001.0002.3226.

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Internal communication is the cornerstone in police force. It improves its functioning, and also provides a framework for internal communication processes taking place in this organization. Without adequate communication in its various resources, police force is no longer useful. Hence, effective management requires the use of appropriate communication tools to support current management, the use of the appropriate methods of communication, motivation and support system using communication tools to identify the development needs of managers.The purpose of this paper is to present the essence of internal communication and its perception by police officers themselves. The author’s intention was to identify the function of internal communication in terms of informing and communicating between police officers. Furthermore, the author focuses on the communication processes that occur in the vertical relationships between individuals and the organizational units of police force. This is supported by the interviews carried out in the City Police Headquarters in Poznań.
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Mazzei, Alessandra. "Promoting active communication behaviours through internal communication." Corporate Communications: An International Journal 15, no. 3 (August 10, 2010): 221–34. http://dx.doi.org/10.1108/13563281011068096.

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Heide, Mats, and Charlotte Simonsson. "Developing internal crisis communication." Corporate Communications: An International Journal 19, no. 2 (April 1, 2014): 128–46. http://dx.doi.org/10.1108/ccij-09-2012-0063.

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Purpose – The article has two major purposes. The first purpose is to examine the roles and practices of communication professionals in relation to internal aspects of crisis communication. The second is to suggest new roles and practices for communication professionals that will enable a strategic approach to internal crisis communication. This article is based on empirical material from a larger three-year research project that focuses on internal crisis communication at a university hospital (UH) in Sweden. Design/methodology/approach – This article is based on empirical material from a larger, three-year research project that focuses on internal crisis communication at a university hospital (UH). For the purpose of this article the authors have mainly analysed transcripts of 24 semi-structured interviews that lasted 1-1.5 hours each. The authors chose to interview both communication professionals and other key persons/crisis managers in order to have the role and practices of communication professionals elucidated not only from the perspective of communication professionals themselves. Findings – A conclusion from the case study is that communication professionals have a rather limited role in internal crisis communication. Their role is primarily focused on information distribution through the intranet, even though they are also involved in strategic managerial work during the acute stage of the crisis. The communication professionals are first and foremost called for once the crisis has already occurred, which can be seen as a “communication on demand” approach, which limits a strategic orientation. In this paper some new roles and practices for communication professionals are suggested, which involve a strategic approach and cover all the stages of crisis. Research limitations/implications – Future research needs to go deeper into the practices and processes of these roles. Practical implications – Important prerequisites for fulfilling a strategic role as a communication professional are membership of the board, diversified communication roles, a developed managerial role, being closer to core operations, and legitimacy. Originality/value – The absence of a strategic crisis management thinking and discourse in organisations delimits communication professionals to a technical role rather than a managerial and strategic role. Taking internal crisis communication seriously and adopting a broader view of crises will raise new demands on communication professionals, which go beyond the operational and tactical roles in the acute phase of a crisis.
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Kippenberger, T. "Benefits of internal communication." Antidote 3, no. 3 (May 1998): 30–32. http://dx.doi.org/10.1108/eum0000000006471.

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Dissertations / Theses on the topic "Internal communication"

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Rathouský, Tomáš. "Internal Communication." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-194109.

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The diploma thesis focuses on characteristics of internal communication, its implementation in various forms in different companies and analysis of the internal communication in one selected company. After the analysis of its current state in the multinational company, the thesis will recommend improvements to the areas of internal communication and human resources, with the main focus of global implementation of these recommendations.
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Welch, Mary. "Rethinking internal communication." Thesis, University of Manchester, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.504716.

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Inspiration for this thesis came from two key influences: an interest in the practice of internal communication prompted by the author's previous career in corporate communication management; and an interest in the theory relating to the discipline. Gaps in theory have been emphasised in the literature and the area described as a 'wasteland in terms of research' (Argenti 1996, p. 94). The aim of the thesis was to rethink internal communication to contribute theory with the potential to assist practice. Making a contribution to internal communication theory in this way adds to the strategic public relations and corporate communications body ofknowledge, and may assist internal communication management. This is important since internal communication impacts employee engagement and organisational effectiveness. The conceptual analysis: positions internal communication within integrated corporate communication; argues that internal communication is multi-dimensional; introduces the Internal Communication Matrix to illustrate the dimensionality; and, contributes definitions of internal communication and internal corporate communication. Consequently, the thesis breaks an unhelpful continuous loop concerning definition of the field of internal communication. The empirical work used a research case study strategy involving focus groups and a questionnaire with open and closed questions to gather data from employees concerning their internal corporate communication preferences in the context of a UK university. The empirical analysis of the qualitative and quantitative data found an hierarchy ofmethod category preferences from most preferred: electronic, print, face-to-face. The hierarchy was inconsistent with previous literature claiming face-to-face communication as most preferred. An hierarchy ofpreference for internal corporate communication content category was found starting from most preferred: belonging, understanding, commitment, awareness. Further analysis found that employee group membership and knowledge worker group membership was associated with significantly different preferences for internal corporate communication content and methods. The thesis proposed a coaxial view ofrelationships featuring trust and distrust interacting in an employee sense making process, the Zone of Approval, wl1!cl1results in employees adopting a mixture of cynical, sceptical or humorous styles or routines to help them cope with complexii)r.- -- Rethinking internal communication in this thesis showed that the concept is more complex than previously characterised in the literature, broadened understanding of the concept and prepared the ground for future research. The concluding chapter draws the elements together in a model which shows the linkages between internal communication, employee engagement and organisational effectiveness.
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Suthers, Amber L. "Evaluating Effective Communication Methods: Improving Internal Communication." Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etd/3293.

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Relaying information from a Chief Communications Officer (CIO), or centralized communications departments to hospital employees is not always efficient or effective. Employees may not be informed of important changes to department protocols or hospital policies. The purpose of the study was to determine the most efficient and effective forms of internal communications in the hospital setting. A total of 83 surveys were mailed to communication officers working in Tennessee hospitals in and east of Nashville. Sixteen communication officers responded. This low response rate may be attributed to poor designation of communication responsibilities and an abdication of responsibilities to an off campus (corporate) source. One significant difference was found regarding the preference of supervisor contact to relay feedback in the age groups of 31-40 and 51-60. Those 31-40 were less likely to prefer direct supervisor contact as their favored communications channel as opposed to 51-60 year olds who favored this method.
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Murphy, Melvin Murphy. "Internal Strategies for Assessing Organizational Communication Channel Effectiveness." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3406.

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Evolving communication technology, the increased volume of information needed by businesses, and the intensified competitive environment have made internal company communication more critical to business success. The purpose of this multiple case study was to explore strategies used by managers and leaders of 3 law firms in the Commonwealth of Virginia for assessing the effectiveness of their organization's internal communication channels. The participating firms were recognized by their peers as being exceptionally well-managed. Data from interviews and company documents were analyzed through the conceptual lens of the channel expansion theory and the use of software coding to identify patterns and themes. Three important themes emerged: informal assessment strategies, indirect assessment strategies, and efficient versus timely assessments. The first theme suggested the effectiveness of an informal assessment strategy, depending on the size and complexity of the organization. The second theme reflected the effectiveness of an indirect assessment for organizations that lack the resources to support a more direct and specific assessment process. The third theme reflected the participants' perceptions of informal and indirect assessments may be more efficient, the feedback from the assessments are often less timely. Managers may consider these themes in formulating communication policies. The findings of this case study may have implications for positive social and economic change. Small professional service firms, such as legal firms, provide important services to individuals, families, and businesses in their community.
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Ahl, Annika. "Communication concerning internal information systems." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-96311.

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För att företag ska kunna vara konkurrenskraftigt på dagens marknad krävs det att det har effektiva arbetsprocesser i sin verksamhet. Ett vanligt sätt att effektivisera processer i en verksamhet är att implementera ett informationssystem. Fördelen med att använda ett informationssystem är att alla anställda på ett företag kan ta del av samma information. En förutsättning för att en verksamhet ska kunna uppnå positiva effekter av användningen av ett informationssystem är att de anställda använder det. Undersökningens syfte är att ta reda på om de anställdas bristande användning av ett informationssystem beror på dålig kommunikation. För att kunna besvara på undersökningens problemformulering genomfördes en enkätundersökning på ett IT- företag. Undersökningen visar att merparten av de tillfrågade mkände till systemets syfte och de kunde även beskriva syftet. Undersökningen visar även att det var en stor andel som ansåg att det inte visste hur användandet av systemet påverkar sitt arbete i verksamheten. En av slutsatserna är att kommunikationen kan förbättras. Den information som de anställda bör tillhandahållas är hur systemet fungerar och hur användningen av detta systemet påverkar deras arbete.
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Bergquist, Emilia. "Internal communication : - The employee perspective." Thesis, Linnéuniversitetet, Institutionen för medier och journalistik (MJ), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35966.

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Den omfattande globaliseringen som sker i världen har givit upphov till stora förändringar för världens organisationer. Den ständigt växande konkurrensen som kommer därav ökar kraven på en fungerande internkommunikation samt betydelsen av att de interna kommunikationskanalerna utnyttjas så effektivt som möjligt. Samtidigt krävs långtgående hänsynstaganden gällande alla organisationens medlemmar då utveckling av internkommunikationens struktur och strategi genomförs.   I detta examensarbete används teorierna “Uses and gratifications”, “Dependency theory” och ”Social information processing theory”. Teorierna används med målsättning att beskriva de mest framträdande dragen i den interna kommunikationsutövningen i en organisation och vidare för att undersöka hur denna utövning överensstämmer med de förväntningar och användningsmönster som kan utrönas bland de anställda. Med utgångspunkt i tidigare forskning inom ämnet framkommer vikten av att utföra studien från ett användarperspektiv i en organisation som bedriver industriell produktion såväl som kontorsarbete. Skillnader mellan dessa olika grupper i fråga om upplevelser och förväntningar inkluderades också i undersökningen.           Studien genomfördes på ett teknologiföretag i södra Sverige i ett skede där lansering av en ny intranät-portal väntade. Det empiriska materialet erhölls genom utförande av sju fokusgruppsintervjuer. Totalt deltog 28 personer i dessa fokusgrupper. Resultatet visade på många tillgängliga interna kommunikationskanaler samtidigt som det synliggjorde en upplevd avsaknad av en tydlig strategi och en utsedd koordinator som ansvarar för den interna kommunikationen.  Från ett medarbetarperspektiv karaktäriseras den generella internkommunikationen av inkonsekvens, otillförlitlighet och godtycklighet. Olika typer av strategier för att tillfredsställa specifika behov kunde identifieras såväl som långtgående beroenden av vissa informationskanaler för att få information. Kollaborationsplattformar som en integrerad del av intranätet mötte motsägelsefulla åsikter och visar på att de anställda både önskar och fruktar det fria ordet i organisationskommunikativa sammanhang. De interna kommunikationskanalsera måste struktureras och samköras för att ge alla organisationsmedlemmar möjlighet att tillfredställa sina informations- och kommunikationsbehov.
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Carter, Styletta. "An Internal Communications Analysis of a U.S. Credit Reporting Agency." Digital Archive @ GSU, 2007. http://digitalarchive.gsu.edu/communication_theses/28.

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Audits of organizational communication have been viewed as an efficient means for collecting data and diagnosing common communication problems (Meyer, 2002), and evaluating employee communication satisfaction has proven to be a vital component of the auditor’s overall goal of assessing communication effectiveness. While communication audits have been used for the past 50 years by practitioners and scholars alike to evaluate the effectiveness of both external and internal communications, this particular analysis will explore the internal communications of a business-to-business sales division within a major U.S. credit reporting agency. Using Goldhaber’s (2002) method for administering Web-based communication surveys and a combination of Downs & Hazen’s (1977) Communication Satisfaction Questionnaire and Gayeski’s (2000) Information Systems Analysis, this study will assess how the salesperson’s satisfaction of the company’s electronic sales communications relates to perceived productivity.
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Zheng, Yumai. "Internal Communication from a Managerial Perspective." Thesis, Halmstad University, School of Social and Health Sciences (HOS), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-2283.

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The objective of this thesis is to conduct a research on Eleiko Sport AB’s internal communication from a managerial perspective. The focus of this analysis is to look at how the management and organisation are structured in Eleiko, how the members of the management team view and perceive internal communication, how the internal communication within this small organisation is organised, and which communication channels are being used and why.

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Andersson, Ola, and Niclas Larsson. "RSS – The future of internal communication?" Thesis, Växjö University, School of Mathematics and Systems Engineering, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-377.

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RSS is a format for easy information sharing between computers. A RSS-file, also known as a feed or a channel, consist of a list of items. The items are structured with XML-tags and have to be processed in some way before it can be read. RSS¬readers, web-browsers with RSS support and e-mail-clients with RSS support can be used to display the feed.

This thesis is focused to investigate if RSS can be used within an enterprise for internal communication. We look at different computer based communication tools that are available today and compare them with RSS. All the different tools has there advantages as well as disadvantages, we have tried to find out if there is room for one more information channel within an enterprise.

Our study shows that RSS is not suitable as a stand alone solution for internal combination. RSS main strengths lies in mass information that has to be pushed out in one direction.

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Felle, Linn-Cecilie. "Internal Communication : What makes it flow?" Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for voksnes læring og rådgivningsvitenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-13882.

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Books on the topic "Internal communication"

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Smith, Lyn. Effective Internal Communication. London: Kogan Page Publishers, 2008.

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Dahlman, Susanne, and Mats Heide. Strategic Internal Communication. Abingdon, Oxon : New York, NY : Routledge, 2021.: Routledge, 2020. http://dx.doi.org/10.4324/9781003005728.

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Ruck, Kevin. Exploring Internal Communication. Edited by Kevin Ruck. Fourth edition. | Abingdon, Oxon; New York, NY: Routledge, 2020. |: Routledge, 2019. http://dx.doi.org/10.4324/9780429244698.

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Buchholz, Ulrike, and Susanne Knorre. Internal communication and management. Wiesbaden: Springer Fachmedien Wiesbaden, 2023. http://dx.doi.org/10.1007/978-3-658-38614-6.

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Vos, Marita. Integrated communication: Concern, internal and marketing communication. 4th ed. Netherlands: Eleven Intl. Pub., 2011.

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Vos, M. F. Integrated communication: Concern, internal and marketing communication. Utrecht: Lemma, 1999.

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Marc, Wright, ed. Gower handbook of internal communication. 2nd ed. Burlington, VT: Ashgate Pub. Company, 2009.

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McCown, Nance, Linjuan Rita Men, Hua Jiang, and Hongmei Shen. Internal Communication and Employee Engagement. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003195580.

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Eileen, Scholes, ed. Gower handbook of internal communication. Aldershot, Hampshire, England: Gower, 1997.

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1974-, Hunt Ben, Smith Lee (Communications consultant), Richardson Paul, and Gatehouse Consulting, eds. The A-Z of internal communication. London: Gatehouse, 2009.

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Book chapters on the topic "Internal communication"

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Stanton, Nicki. "Internal communication." In What Do You Mean, ‘Communication’?, 85–104. London: Macmillan Education UK, 1986. http://dx.doi.org/10.1007/978-1-349-10555-7_5.

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Quirke, Bill. "Internal Communication." In Strategic Public Relations, 71–94. London: Palgrave Macmillan UK, 1995. http://dx.doi.org/10.1007/978-1-349-13481-6_5.

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Claeys, An-Sofie, and Ellen Soens. "Internal Communication." In Routledge Handbook of Risk, Crisis, and Disaster Communication, 300–313. London: Routledge, 2024. http://dx.doi.org/10.4324/9781003363330-25.

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Beger, Rudolf. "Employee (Internal) Communication." In Present-Day Corporate Communication, 363–98. Singapore: Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-13-0402-6_4.

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Verčič, Ana Tkalac, Dejan Verčič, and Anja Špoljarić. "Evaluating internal communication." In Internal Communication and Employer Brands, 49–63. New York: Routledge, 2022. http://dx.doi.org/10.4324/9781003200109-5.

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Verčič, Ana Tkalac, Dejan Verčič, and Anja Špoljarić. "Strategizing internal communication." In Internal Communication and Employer Brands, 27–36. New York: Routledge, 2022. http://dx.doi.org/10.4324/9781003200109-3.

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Verčič, Ana Tkalac, Dejan Verčič, and Anja Špoljarić. "Internal communication satisfaction." In Internal Communication and Employer Brands, 64–76. New York: Routledge, 2022. http://dx.doi.org/10.4324/9781003200109-6.

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Verčič, Ana Tkalac, Dejan Verčič, and Anja Špoljarić. "Internal communication redefined." In Internal Communication and Employer Brands, 135–42. New York: Routledge, 2022. http://dx.doi.org/10.4324/9781003200109-12.

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Kim, Carolyn Mae. "Internal Leadership Communication." In Leveraging Technology in Leadership Communication, 48–67. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003224655-3.

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Mazzei, Alessandra, and Alfonsa Butera. "Internal Crisis Communication." In New Perspectives in Organizational Communication, 165–81. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78213-9_10.

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Conference papers on the topic "Internal communication"

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Kasparova, Bohdana. "INTERNAL COMMUNICATION IN CZECH COMPANIES." In 4th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2017. Stef92 Technology, 2017. http://dx.doi.org/10.5593/sgemsocial2017/15/s05.070.

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Tagliamonte, Jean, and Chad Fust. "The circle of internal communication." In Proceeding of the 39th ACM annual conference. New York, New York, USA: ACM Press, 2011. http://dx.doi.org/10.1145/2070364.2070381.

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Pair, Vivian, and Debby Boyle. "Internal and external communication and collaboration." In the 33rd annual ACM SIGUCCS conference. New York, New York, USA: ACM Press, 2005. http://dx.doi.org/10.1145/1099435.1099505.

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Hamid, Aida Suhana Abdul. "Managerial Perspective On Internal Crisis Communication (Icc)." In 7th International Conference on Communication and Media. European Publisher, 2021. http://dx.doi.org/10.15405/epsbs.2021.06.02.19.

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Setyanto, Yugih, Paula T. Anggarina, and Panggih Sundoro. "Public Relations in University: Managing Internal Communication." In Proceedings of the 1st Padjadjaran Communication Conference Series, PCCS 2019, 9 October 2019, Bandung, West Java, Indonesia. EAI, 2020. http://dx.doi.org/10.4108/eai.9-10-2019.2291111.

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Schaefer, Mark, Walter Vogler, Dominic Wist, and Ralf Wollowski. "Avoiding irreducible CSC conflicts by internal communication." In 2008 8th International Conference on Application of Concurrency to System Design. IEEE, 2008. http://dx.doi.org/10.1109/acsd.2008.4574588.

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Wist, Dominic, Mark Schäfer, Walter Vogler, and Ralf Wollowski. "STG Decomposition: Internal Communication for SI Implementability." In 2010 10th International Conference on Application of Concurrency to System Design. IEEE, 2010. http://dx.doi.org/10.1109/acsd.2010.15.

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Xu, Kejun. "Integrating Knowledge Management into Corporate Internal Communication." In 2007 IEEE International Professional Communication Conference. IEEE, 2007. http://dx.doi.org/10.1109/ipcc.2007.4464061.

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Ranade, Amruta. "Leveraging Internal knowledge at startups." In 2016 IEEE Professional Communication Society (ProComm). IEEE, 2016. http://dx.doi.org/10.1109/ipcc.2016.7740505.

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Schiller, Christian, and Thomas Meiren. "Enterprise Social Networks for Internal Communication and Collaboration." In 2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC). IEEE, 2018. http://dx.doi.org/10.1109/ice.2018.8436337.

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Reports on the topic "Internal communication"

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Boyd, Thomas J. The Internal Communication Program -- A Primer for Commanders and Public Affairs Officers. Fort Belvoir, VA: Defense Technical Information Center, April 1985. http://dx.doi.org/10.21236/ada156157.

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Vázquez-Sande, P., L. García-Abad, and P. Pineda-Martínez. Internal communication and reputational crisis. The case of the Rey Juan Carlos University. Revista Latina de Comunicación Social, November 2019. http://dx.doi.org/10.4185/rlcs-2019-1408en.

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Houghton, Laurie. An internal review of a discipline: journal editors' opinions of paradigm development within speech communication. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.375.

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Pedro Sebastiao, Sonia. A Comunicação Interna na Empresa em Rede e em Sistemas Sociais Cooperativos. Internal Communication in the Network Enterprise and in Cooperative Social Systems.-. Revista Internacional de Relaciones Públicas, May 2012. http://dx.doi.org/10.5783/rirp-3-2012-01-09-26.

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Serrano Rodríguez, Rafael. La comunicación interna como herramienta de transparencia en internet en el Ayuntamiento de El Puerto de Santa María. Study of internal communication as a vehicle for transparency on the Internet in El Puerto de Santa María City Council. Revista Internacional de Relaciones Públicas, December 2011. http://dx.doi.org/10.5783/rirp-2-2011-11-197-219.

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McPhedran, R., K. Patel, B. Toombs, P. Menon, M. Patel, J. Disson, K. Porter, A. John, and A. Rayner. Food allergen communication in businesses feasibility trial. Food Standards Agency, March 2021. http://dx.doi.org/10.46756/sci.fsa.tpf160.

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Background: Clear allergen communication in food business operators (FBOs) has been shown to have a positive impact on customers’ perceptions of businesses (Barnett et al., 2013). However, the precise size and nature of this effect is not known: there is a paucity of quantitative evidence in this area, particularly in the form of randomised controlled trials (RCTs). The Food Standards Agency (FSA), in collaboration with Kantar’s Behavioural Practice, conducted a feasibility trial to investigate whether a randomised cluster trial – involving the proactive communication of allergen information at the point of sale in FBOs – is feasible in the United Kingdom (UK). Objectives: The trial sought to establish: ease of recruitments of businesses into trials; customer response rates for in-store outcome surveys; fidelity of intervention delivery by FBO staff; sensitivity of outcome survey measures to change; and appropriateness of the chosen analytical approach. Method: Following a recruitment phase – in which one of fourteen multinational FBOs was successfully recruited – the execution of the feasibility trial involved a quasi-randomised matched-pairs clustered experiment. Each of the FBO’s ten participating branches underwent pair-wise matching, with similarity of branches judged according to four criteria: Food Hygiene Rating Scheme (FHRS) score, average weekly footfall, number of staff and customer satisfaction rating. The allocation ratio for this trial was 1:1: one branch in each pair was assigned to the treatment group by a representative from the FBO, while the other continued to operate in accordance with their standard operating procedure. As a business-based feasibility trial, customers at participating branches throughout the fieldwork period were automatically enrolled in the trial. The trial was single-blind: customers at treatment branches were not aware that they were receiving an intervention. All customers who visited participating branches throughout the fieldwork period were asked to complete a short in-store survey on a tablet affixed in branches. This survey contained four outcome measures which operationalised customers’: perceptions of food safety in the FBO; trust in the FBO; self-reported confidence to ask for allergen information in future visits; and overall satisfaction with their visit. Results: Fieldwork was conducted from the 3 – 20 March 2020, with cessation occurring prematurely due to the closure of outlets following the proliferation of COVID-19. n=177 participants took part in the trial across the ten branches; however, response rates (which ranged between 0.1 - 0.8%) were likely also adversely affected by COVID-19. Intervention fidelity was an issue in this study: while compliance with delivery of the intervention was relatively high in treatment branches (78.9%), erroneous delivery in control branches was also common (46.2%). Survey data were analysed using random-intercept multilevel linear regression models (due to the nesting of customers within branches). Despite the trial’s modest sample size, there was some evidence to suggest that the intervention had a positive effect for those suffering from allergies/intolerances for the ‘trust’ (β = 1.288, p<0.01) and ‘satisfaction’ (β = 0.945, p<0.01) outcome variables. Due to singularity within the fitted linear models, hierarchical Bayes models were used to corroborate the size of these interactions. Conclusions: The results of this trial suggest that a fully powered clustered RCT would likely be feasible in the UK. In this case, the primary challenge in the execution of the trial was the recruitment of FBOs: despite high levels of initial interest from four chains, only one took part. However, it is likely that the proliferation of COVID-19 adversely impacted chain participation – two other FBOs withdrew during branch eligibility assessment and selection, citing COVID-19 as a barrier. COVID-19 also likely lowered the on-site survey response rate: a significant negative Pearson correlation was observed between daily survey completions and COVID-19 cases in the UK, highlighting a likely relationship between the two. Limitations: The trial was quasi-random: selection of branches, pair matching and allocation to treatment/control groups were not systematically conducted. These processes were undertaken by a representative from the FBO’s Safety and Quality Assurance team (with oversight from Kantar representatives on pair matching), as a result of the chain’s internal operational restrictions.
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Perdigão, Rui A. P. Beyond Quantum Security with Emerging Pathways in Information Physics and Complexity. Synergistic Manifolds, June 2022. http://dx.doi.org/10.46337/220602.

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Information security and associated vulnerabilities have long been a pressing challenge, from the fundamental scientific backstage to the frontline across the most diverse sectors of society. At the tip of the iceberg of this problem, the citizens immediately feel that the reservation of privacy and the degradation of the quality and security of the information and communication on which they depend for the day-to-day activities, already of crucial relevance, are at stake. Naturally though, the challenges do not end there. There is a whole infrastructure for storing information, processing and communication, whose security and reliability depend on key sectors gearing modern society – such as emergency communication systems (medical, civil and environmental protection, among others), transportation and geographic information, the financial communications systems at the backbone of day-to-day transactions, the information and telecommunications systems in general. And crucially the entire defence ecosystem that in essence is a stalwart in preventing our civilisation to self-annihilate in full fulfilment of the second principle of thermodynamics. The relevance of the problem further encompasses the preservation of crucial values such as the right to information, security and integrity of democratic processes, internal administration, justice, defence and sovereignty, ranging from the well-being of the citizen to the security of the nation and beyond. In the present communication, we take a look at how to scientifically and technically empower society to address these challenges, with the hope and pragmatism enabled by our emerging pathways in information physics and complexity. Edging beyond classical and quantum frontiers and their vulnerabilities to unveil new principles, methodologies and technologies at the core of the next generation system dynamic intelligence and security. To illustrate the concepts and tools, rather than going down the road of engineered systems that we can ultimately control, we take aim at the bewildering complexity of nature, deciphering new secrets in the mathematical codex underlying its complex coevolutionary phenomena that so heavily impact our lives, and ultimately bringing out novel insights, methods and technologies that propel information physics and security beyond quantum frontiers.
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Kolgatin, Oleksandr H., Larisa S. Kolgatina, Nadiia S. Ponomareva, and Ekaterina O. Shmeltser. Systematicity of students’ independent work in cloud learning environment. [б. в.], September 2019. http://dx.doi.org/10.31812/123456789/3247.

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The paper deals with the problem of out-of-class students’ independent work in information and communication learning environment based on cloud technologies. Results of appropriate survey among students of pedagogical university are discussed. The students answered the questions about systematicity of their learning activity and propositions for its improving. It is determined that the leading problems are needs in more careful instruction according to features of the task completing, insufficient experience in self-management, the lack of internal motivation. Most of all, students recommend to provide the tasks with detail instruction (oral or written) and to pay attention to careful planning the time that is necessary for full completion of the task. It is pointed that such complicated requirements can be satisfied only by complex use of information and communication technologies as well as the automated system of pedagogical diagnostics. Some requirements for management of students’ out-of-classroom independent work are formulated as a result of this discussion.
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Nove, Charles E., Richard Frank Maclin, Andrew K. Theuninck, Jeremy L. Newland, Lisa A. Torrey, and Eric R. Robinson. Analysis of multichannel internet communication. Office of Scientific and Technical Information (OSTI), October 2004. http://dx.doi.org/10.2172/919648.

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Pinchuk, O. P., O. M. Sokolyuk, O. Yu Burov, Evgeniy Lavrov, Svitlana Shevchenko, and Valeriia Aksakovska. ICT for training and evaluation of the solar impact on aviation safety. CEUR Workshop Proceedings, 2020. http://dx.doi.org/10.33407/lib.naes.722580.

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The paper discusses information and communication technology use for studying reasons of aviation accidents because of the aviation operator errors as result of internal and external influence. The model and technique are proposed and include integrated ICT united previously developed (initial professional selection and day-to-day pre-shift check), open access cloud-based (NASA and ICAO) and real-time operative (air traffic controllers and pilots control) ICTs, which data are stored in one database. Proposed ICT has been checked to study effect of the solar wind parameters (speed and density) on appearance of aviation incidents and accidents during one year observation. Results of that study were compared with corresponding results of another period of solar activity, as well as with data obtained in laboratory conditions to study cognitive tests performance under effect of the solar wind.
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