Dissertations / Theses on the topic 'Internal operation'
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MOZO, MIGUEL ANGEL LEON. "OPTIMIZATION OF DUAL FUEL OPERATION IN INTERNAL COMBUSTION ENGINES USING ARTIFICIAL INTELLIGENCE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2009. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=14548@1.
Full textCOORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR
O objetivo deste trabalho é predizer e otimizar o desempenho de motores funcionando no modo bicombustível, diesel-gás natural, fazendo uso da inteligência artificial. Pretende-se determinar a taxa de substituição ótima do combustível original diesel pelo gás natural que minimize custos de operação (combustíveis) e emissões de poluentes, tais como: monóxido de carbono, CO, hidrocarbonetos, HC, e óxidos de nitrogênio, NOx, priorizando-se também a eficiência térmica. Os dados analisados foram obtidos de testes anteriormente realizados. O procedimento envolve treinamento, validação e teste (utilizando redes neurais). Com os dados analisados foram treinadas diferentes redes neurais 06 para a aprendizagem e predição, as quais vão prever mapas de novos valores baseando-se nos dados experimentais já apreendidos. Finalmente, e continuando com o processo de otimização (técnica de Algoritmos Genéticos), é determinada a melhor taxa de substituição de diesel-gás natural, com as menores taxas de emissões dentro dos mapas gerados. Os resultados indicam uma boa concordância entre os dados experimentais e os previstos pela rede neural. O processo de otimização utilizado determina os pontos de trabalho adequados para cada caso analisado.
The purpose of this study is to predict and optimize the internal combustion engine performance using diesel-natural gas fuel using the artificial intelligence. The ultimate goal is to determine the optimal substitution rate of natural gas to minimize the costs of operation and pollutants emissions such as carbon monoxide CO, hydrocarbons HC and nitrogen oxides NOx, considering the values of efficiency. The analyzed data are obtained from tests performed earlier. The procedure involves training, validation and test (using neural networks). Once these data were analyzed with different trained neural networks for learning and prediction, which are maps of the predicted values based on experimental data have been seized. Finally, and continuing with the process of optimization (technique of Genetic Algorithms), is given the best substitution rate of and lower emissions in the maps generated. The results indicate a good agreement between data and neural network, the process of optimization using certain items of work appropriate for each case analyzed.
Bedri, Fatima Abd Elkariem. "An operation research model for cotton trading." Thesis, University of Liverpool, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.293680.
Full textNickell, Christopher Lee. "Modular Modification of a Buoyant AUV for Low-Speed Operation." Thesis, Virginia Tech, 2005. http://hdl.handle.net/10919/35029.
Full textMaster of Science
Keeler, Benjamin. "Constraints on the operation of a DI diesel engine in partially-premixed combustion mode." Thesis, University of Nottingham, 2009. http://eprints.nottingham.ac.uk/10760/.
Full textKaul, Brian Christopher. "Addressing nonlinear combustion instabilities in highly dilute spark ignition engine operation." Diss., Rolla, Mo. : Missouri University of Science and Technology, 2008. http://scholarsmine.mst.edu/thesis/pdf/Kaul_09007dcc804ea67e.pdf.
Full textVita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed April 28, 2008) Includes bibliographical references (p. 170-176).
Bergna, Diaz Gilbert. "Modular Multilevel Converter Control for HVDC Operation : Optimal Shaping of the Circulating Current Signal for Internal Energy Regulation." Thesis, CentraleSupélec, 2015. http://www.theses.fr/2015SUPL0017/document.
Full textFollowing Europe’s 2020 growth program, the Energy Roadmap 2050 launched by the European Commission (EC) has officially set a long term path for a low-carbon economy, assuming a reduction of at least 80% of greenhouse gas emissions by the year 2050. Meeting such ambitious requirements will imply a major change in paradigm, including the electricity grid infrastructure as we know it.The breakthroughs in semi-conductor technology and the advances in power electronics topologies and control have added momentum to the on-going process of turning the SuperGrid into a reality. Perhaps the most recent breakthrough occurred in 2003, when Prof. Marquardt introduced the Modular Multilevel Converter (MMC or M2C) which is now the preferred power electronic topology that is starting to be used in VSC-HVDC stations. It does however, introduce a number of rather complex challenges such as “additional” circulating currents within the converter itself, causing extra losses and potentially unstable operation. In addition, the MMC will be required to properly balance the capacitive energy stored within its different arms, while transferring power between the AC and DC grids that it interfaces.The present Thesis project aimed to design adequate “high-level” MMC control strategies suited for HVDC applications, under balanced and unbalanced AC grid conditions. The resulting control strategy is derived with a “top-to-bottom” design approach, inherent to optimization strategies, where the desired performance of the MMC results in the control scheme that will be applied. More precisely, the Lagrange multipliers optimization methodology is used to calculate the minimal MMC circulating current reference signals in phase coordinates, capable of successfully regulating the capacitive arm energies of the converter, while reducing losses and voltage fluctuations, and effectively decoupling any power oscillations that would take place in the AC grid and preventing them from propagating into the DC grid
Przesmitzki, Steve (Steve Victor). "Characterization of oil transport in the power cylinder of internal combustion engines during steady state and transient operation." Thesis, Massachusetts Institute of Technology, 2008. http://hdl.handle.net/1721.1/44799.
Full textIncludes bibliographical references (p. 209-214).
Engine friction, wear, and oil consumption are some of the primary interests for the automotive industry. However, there is currently a lack of understanding of the fundamentals involving oil transport inside the power cylinder. Therefore, improving one area of engine performance, such as friction, may lead to decreased performance in another area, such as oil consumption. This work seeks to address some fundamental aspects of oil transport in the power cylinder through experiments and modeling. A two-dimensional multiple-dye Laser-Induced Fluorescence (LIF) visualization system was implemented in a spark-ignition engine. Real time images of oil distribution were acquired and analyzed for a multitude of operating conditions typically encountered by passenger car engines. Based on experimental observations, major oil flow patterns in the piston ring pack during transient operation were identified and characterized. Physically based models were used to describe and understand the fundamentals of the individual oil transport process. The work shows oil may enter the top ring groove under low load (high vacuum) conditions. After enough time at low load, the oil may interfere with the gas flow into the top ring groove. Thereafter, upon a transition to a higher engine load, the top ring may radially collapse, resulting in an extremely large increase of blow-by gases. Additional work was conducted studying oil transport from the piston to the cylinder liner during steady state conditions. The results show that oil transport to the cylinder liner may be one of the main contributors to oil consumption. Also, analysis of oil transport on the piston skirt was conducted and an overview of the general transport pattern was developed.
(cont.) This work was the first comprehensive investigation of the mechanisms of oil transport in the piston ring pack of internal combustion engines during transient operation. Additionally, the understanding of oil transport to the cylinder liner during steady state operation was enhanced. This work is also the first investigation that developed a general overview of oil transport on the piston skirt. Such understanding of oil transport is a major step to controlling oil consumption during transient and steady state operation.
by Steve Przesmitzki.
Ph.D.
Shavitranuruk, K. "Long Cavity Quantum Dot Laser Diode and Monolithic Passively Mode-Locked Operation." Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3392.
Full textPh.D.
Optics and Photonics
Optics and Photonics
Optics PhD
Smith, Ian B. "The privatisation of the JNR in historical perspective : an evaluation of government policy on the operation of the national railways in Japan." Thesis, University of Stirling, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.319801.
Full textChandran, Davannendran. "Experimental investigation into the physico-chemical properties changes of palm biodiesel under common rail diesel engine operation for the elucidation of metal corrosion and elastomer degradation in fuel delivery system." Thesis, University of Nottingham, 2017. http://eprints.nottingham.ac.uk/35228/.
Full textKapadia, Bhavin Kanaiyalal. "Development Of A Single Cylinder SI Engine For 100% Biogas Operation." Thesis, Indian Institute of Science, 2006. http://hdl.handle.net/2005/283.
Full textJakobsson, Christian. "EFFEKTIVISERING AV INTERNA PROVFLÖDEN INOM LABORATORIEVERKSAMHETEN : EFFICIENCY OFF INTERNAL SAMPLEFLOWS IN LABORATORY OPERATIONS." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-28755.
Full textDóša, Vladimír. "Využití norem ISO v konkrétním podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222224.
Full textLindqvist, Rebecca, and Elin Ström. "Inre arbetsmotivation : En kvantitativ studie om skillnader gällande vård- och omsorgspersonals inre arbetsmotivationsfaktorer." Thesis, Högskolan i Gävle, Avdelningen för socialt arbete och psykologi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-21999.
Full textThe purpose of the present quantitative study was to investigate whether there was any difference regarding the internal work motivation of health care staff working in a medium-sized municipality in Sweden, depending on the operation (hospitals or nursing homes) and the professional education (assistant nurse or nurse) of the employee. A questionnaire that consisted of six background questions and 21 statements about internal motivation (based on the sub-categories autonomy, relatedness and competence) was administered to health care staff at both hospitals and nursing homes. The results showed a significant main effect of the operation regardless of professional title. People working at the hospital estimated higher on the claims regarding competence compered to people that worked in nursing homes. This result may be due to that working at a hospital offers more diverse work assignments compared to working at a nursing home.
Guimarães, Mafalda Maria Lobo Machado de Mesquita. "An internal analysis of Amorim Turismo’s operations regarding food and beverage with a focus on operational efficiency and quality of service." Master's thesis, NSBE - UNL, 2014. http://hdl.handle.net/10362/11779.
Full textThis Work Project has the objective of performing an internal analysis of the operations undertaken at Amorim Turismo’s restaurants in their three hotels in Portugal. A more in depth analysis can be made through the study and improvement of its operational efficiency and quality of service utilizing methodologies such as ABC Classification, inventory management, facility layout optimization, demand forecast and RFM model. Various recommendations are suggested as part of an improvement plan for a better performance of the company.
Bouzina, Khalid Ibn El Walid. "On interval scheduling problems: A contribution." Case Western Reserve University School of Graduate Studies / OhioLINK, 1994. http://rave.ohiolink.edu/etdc/view?acc_num=case1057678953.
Full textAladejebi, Olufemi Adepoju. "Strategies for Improving Internal Control in Small and Medium Enterprises in Nigeria." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4708.
Full textPatel, Vaishal J. "MGH Internal Medicine Associates : primary care redesign." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99015.
Full textThesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2015. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 105-107).
Internal Medicine Associates (IMA) is the largest primary care practice at Massachusetts General Hospital (MGH) with over 40 attending physicians, 60 residents, and 80 support staff that deliver care to more than 30,000 patients. The IMA is structured into seven pods that act independently to serve patients. Each pod consists of patient care providers and support staff that work collaboratively in a team structure. In particular, providers and medical assistants work closely together during the clinical session to meet patient needs. A lack of standardization in the practice's operations has contributed to inefficiencies that add to a sense of overload and burnout with the medical assistant staff A detailed study of providers' clinical schedules revealed that individual clinical sessions are highly variable in terms of the number of concurrent clinical sessions per pod, session length, and number of patient appointments booked during this time. Providers in the IMA are part-time and create their clinical schedules based on personal preference and coordination with their other MGH related commitments. Variability in the schedule arises from many systematic, predictable, and unpredictable sources. Additionally, as part of a teaching hospital, IMA supports the educational training of over 60 Internal Medicine residents who hold a varying number of clinical sessions per week, depending on specific requirements of their residency program. Coordinating and supporting provider presence consumes many resources, impacts medical assistant workload, and adds to variability within the practice. The project develops an optimization model to level-load the expected workload on medical assistants and other members of the medical care team by determining the clinic schedules of providers. The expected workload is measured by the number of concurrent sessions and expected number of patient visits per hour. The project has developed an optimization model to suggest changes to the clinic schedule. Specifically in Pod 2/3, by strategically shifting 19.5% of provider sessions, we can achieve an 83% improvement in variability, as measured by the difference between maximum and minimum expected workload. Similar results are modeled for all pods in the IMA. The team has identified a pilot pod to test the model and is
by Vaishal J. Patel.
M.B.A.
S.M.
Seldeslachts, Jo. "Interactions between the Internal Dynamics of Organisations and their Operations in Markets." Doctoral thesis, Universitat Autònoma de Barcelona, 2004. http://hdl.handle.net/10803/4051.
Full textEl primer capitulo postula que si los trabajadores de una empresa bloquean las reformas que pueden perjudicarles, entonces interviniendo también en la manera en la que las empresas tienen que competir en los mercados puede crear efectos positivos para los empleados, consiguiendo que al final estén también de acuerdo con las reformas. Combinar reformas crea externalidades positivas, que si están bien planteadas puede reducir la resistencia para los cambios necesarios.
El segundo capitulo considera un mercado muy concentrado y estudia los efectos de las decisiones en inversión y la organización interna de las empresas fusionadas en la eficiencia y en la estabilidad de las fusiones. No se asume que les fusiones generaran automáticamente ganancias en eficiencia: aunque pueden generar economías de escala, y por lo tanto costes más bajos, las empresas necesitan invertir para conseguirlas. Además, estas inversiones pueden ser frustradas por el conflicto que puede haber entre las empresas fusionadas. Se muestra que, incluso cuando no hay conflicto, les empresas no siempre invierten para conseguir ganancias en eficiencia aunque para ellas es beneficioso fusionarse. Cuando hay conflicto incluso puede haber pérdidas en eficiencia y por lo tanto hay muchas fusiones que no son beneficiosas. Como consecuencia, si los directores de las empresas subestiman la posibilidad de conflicto, consideraran que es positivo fusionarse aunque después se encontraran con una empresa menos eficiente y con beneficios inferiores a los que tenían por separado.
El tercer capitulo ofrece una explicación formal de porque unas fusiones fracasan al mismo tiempo que otras son exitosas. Conseguimos predicciones investigando la interacción entre dos aspectos importantes de las fusiones, problemas de integración entre las empresas fusionadas y la recopilación de información sobre las sinergias que se produce antes de la fusión. Diferencias culturales y pocos esfuerzos de integración son recurrentemente mencionados en la prensa como el principal factor que explica el fracaso de la obtención de las sinergias. Estudios en teoría de las organizaciones argumentan que, aunque mejores resultados son asociados con seleccionar un mejor emparejamiento, el grado de éxito depende del proceso de implementación de la fusión. Pero, según nuestros conocimientos, explicar fracasos de fusiones modelando el proceso post-fusión es una novedad en la literatura económica.
The aim of this thesis is broadening the reach of economic research on mergers and industry dynamics, pointing out that mergers are not only done because of firms' needs and do not only create effects in firms' markets. Indeed, dynamics are largely driven by managers and have their impact on employees. We have created some situations were internal functioning and external operating of firms interact.
The first chapter claims that if employees in a firm block law reforms that could hurt them, then intervening also in the way how firms should compete in their markets may create positive effects for employees, making them in the end to agree on reforms. Combining reforms creates positive externalites, which if well used can lower resisitance for necessary changes. This is because reforms in the labour and product markets are complementary, and therefore the loosing side of one reform will be the winning side of the other reform. Also, reforms in both markets increase welfare more than a single reform and show thus synergy effects. Moreover, it offers a possible way out of the so called "sclerosis" effect. When frictions in markets are high, interest groups enjoy higher rents and oppose more reforms and thus the markets that need most a reform, are most stuck in a sclerosis. But high frictions in one market make it easier to reform the other market and therefore the sclerosis in one market can cancel out the sclerosis in the other market.
In the second chapter we reconsider the market power-effciency trade-off made by competition authorities and stress the importance of both strategic decision making of managers and internal organisation issues after mergers have taken place. The possibility that a merged firm may become more efficient does not mean that these gains will be actually realised as is now widely assumed in the economics literature. A newly merged firm brings together different management teams, which can lead to distrust and conflict and therefore possibly less investment. Our approach facilitates the understanding of why some mergers may fail to become more efficient or even fail to happen. Moreover, it allows us to pin down some pitfalls for the regulator when taking into account efficiency gains in merger decisions. Our model gives also a potential explanation for merger failures. If the managers underestimate the potential conflict, they may end up in an unprofitable merger.
The third chapter offers a formal explanation of why some mergers fail and others succeed. We achieve predictions by investigating the interaction between two important aspects of merging: post-merger integration difficulties and the pre-merger gathering of information about obtainable merger synergies. Organisation theorists argue that the a meger success is likely to occur depends upon the process of implementing the merger. But in the economics literature it is a novalty to explain merger failures from the explicit modelling of the post-merger process. Some of our results are intuitively clear as is the fact that less precise information leads to more failures. Less precise information makes it easier to make judgement mistakes and to rely too much on the good news that your partner wants to merge with you. When costs of merging are lower, more merger failures are encountered. For example, during stock market booms when it is easier to find funding for buying up other firms, considerably more failures are indeed encountered. One of our most interesting results finally is that when the punishment of not-integrating is higher, the possibility for failures is reduced. The cultural differences that could derail effective synergy realisation are more carefully attended to because of managers' heightened sensitivity.
Gracewski, Travis E. "Identifying internal best practices and propagating standard work." Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/61866.
Full textCataloged from PDF version of thesis.
Includes bibliographical references (p. 59-60).
Standard work is commonly used in manufacturing and assembly operations to minimize process variation by providing detailed instruction to operators. Internal best practices are processes within the firm that achieve a more beneficial result when compared to alternative existing methods. Standard work is one approach to share best practices, and the challenge is in identifying their existence and effectively capturing the information in written documentation. Best practices are often tacit in nature, being difficult to codify and to put into writing. Effectively finding internal best practices and transferring them from tacit to explicit form as standard work is a desirable objective, improving knowledge transfer and operational efficiency within the company. There are techniques that can be applied to the standard work development process that increase the likelihood of successful best practice capture and organizational adoption. These techniques are developed and implemented through application at Sikorsky Aircraft, in creating and deploying a system of standard work titled, the "Assembly and Flight Operations Franchise Book." Major process steps in developing and sustaining standard work include an initial planning phase characterized by an upfront analysis, organizational structuring, and content framework development; and a sustaining phase characterized by a repeating cycle of best practice discovery, documentation, and sharing.
by Travis E. Gracewski.
M.B.A.
S.M.
Lin, Jessica S. M. Massachusetts Institute of Technology. "Optimizing the internal reuse of wireless network equipment." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81722.
Full textCataloged from PDF version of thesis.
Includes bibliographical references (p. 46).
Reusing high-value wireless network equipment can allow telecommunications providers to achieve both financial and environmental benefits. However, without standardized processes and tools to reuse equipment, the reuse process can be highly inefficient and a significant amount of reusable equipment may remain in inventory. This thesis examines the reuse of wireless network equipment at Verizon Wireless (VzW) and presents tools and processes to increase the amount and efficiency of network equipment reuse within VzW. An analytical model is presented to differentiate between items that can be reused and items that should be immediately resold or scrapped. Once a pool of reusable items is identified, incentives to promote equipment sharing across internal VzW regions are discussed. A web-based tool and process to increase the ease and speed of identifying and requesting equipment is then examined. Finally, a framework by which reuse metrics can be evaluated is presented.
by Jessica Lin.
M.B.A.
S.M.
Ito, Hiroyuki, Hiroshi Hasegawa, and Ken-ichi Sato. "Impact of path granularity and operation interval on dynamic path network control." IEEE, 2009. http://hdl.handle.net/2237/14018.
Full textMeggs, Paul W. (Paul William). "A systematic approach to internal spare parts management." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90788.
Full textThesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2014. In conjunction with the Leaders for Global Operations Program at MIT.
32
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 56-57).
Internal spare parts management is a universal issue faced by all manufacturers, and involves decision-making and planning across a highly complex and heterogeneous group of thousands of items. Spare parts exhibit intermittent demand and a variety of prices, lead times, and potential downtime costs that pose challenges for planning and control. Managers can facilitate spare parts decision-making through the utilization of classification methods to prioritize critical parts and forecasting tools to better establish inventory policies. This thesis explores a classification method to evaluate the criticality of spare parts using the Analytic Hierarchy Process and applies bootstrapping forecast techniques to better inform safety stock levels. A joint classification and forecasting model is developed and validated for use by supply chain and maintenance teams in the organization. Through improved safety stock settings, an inventory savings of up to 39% is identified while maintaining or increasing service levels for critical spare parts. For most manufacturing companies, the approaches and findings discussed in this thesis are applicable and can be used to aid efforts in establishing a systematic approach to internal spare parts.
by Paul W. Meggs.
M.B.A.
S.M.
Wee, Eng Wee Eng. "Review and Improve Operational Effectiveness of Internal Projects Group in MGO." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-118752.
Full textCryan, Dan David III. "Designing internal logistics processes for new manufacturing site." Thesis, Massachusetts Institute of Technology, 2019. https://hdl.handle.net/1721.1/122582.
Full textThesis: S.M., Massachusetts Institute of Technology, Department of Civil and Environmental Engineering, 2019, In conjunction with the Leaders for Global Operations Program at MIT
Cataloged from PDF version of thesis.
Includes bibliographical references (page 80).
The Boeing Company is the world's largest aerospace company and is constantly evaluating improvement opportunities to the production system. It is of ongoing interest to the company to have to tools to assess new manufacturing sites. Among the required tasks for such an effort, engineers must identify the processes and capabilities that will be needed. A critical element of this study is the system of internal logistics processes that could manage the flow of parts and material throughout a site. Planning the capacity of these processes is difficult when many of the parameters are uncertain and yet to be determined. This thesis proposes a method for estimating capacity requirements of internal logistics processes by employing the concepts of queuing theory and Little's Law. Using this methodology, a process model was developed and validated by discrete event simulation to provide process planners with an understanding of the relationship and importance of numerous parameters. This understanding allows planners and management to assess the capacity requirements of the processes in terms of projected costs and performance. Values of wait times predicted by the proposed model were in strong agreement with values observed from simulation (R-squared of 96.4%; MAPE of 14.9%) suggesting that the proposed methodology represents an easy-to-use and accurate representation of process parameters. In order to improve the applicability of capacity recommendations for Boeing, further refinement is needed of underlying process parameters as well as cost modeling of threshold parameters (k and pn_max).
by Dan David Cryan, III.
M.B.A.
S.M.
M.B.A. Massachusetts Institute of Technology, Sloan School of Management
S.M. Massachusetts Institute of Technology, Department of Civil and Environmental Engineering
Hildreth, John C. "The Use of Short-Interval GPS Data for Construction Operations Analysis." Diss., Virginia Tech, 2003. http://hdl.handle.net/10919/26120.
Full textPh. D.
Campos, Daniel Pimentel. "SERVQUAL-LOG – UMA VARIAÇÃO DA ESCALA SERVQUAL PARA AVALIAÇÃO DA QUALIDADE PERCEBIDA EM BUSCA DA MELHORIA DO NÍVEL DE SERVIÇO NA LOGÍSTICA DE DISTRIBUIÇÃO." Pontifícia Universidade Católica de Goiás, 2017. http://tede2.pucgoias.edu.br:8080/handle/tede/3739.
Full textMade available in DSpace on 2017-08-21T12:50:45Z (GMT). No. of bitstreams: 1 DANIEL PIMENTEL CAMPOS.pdf: 2190712 bytes, checksum: 547ece44b7052f45d49d226b7f81d348 (MD5) Previous issue date: 2017-03-23
Companies that seek to ensure quality operations to meet the demands of customers have been gaining more and more space and differentiation in the market. Going deeper into the issue, the application of tools that allow the measurement of quality in the understanding of the expectations of its clients regarding the service provided can lead these organizations to a higher level. Logistics, an element of the day-to-day life of countless companies and an "internal" service operation aimed at providing products and / or services where, when and as needed and desired, is undergoing this transformation. Therefore, the present work uses an applied research with technical approach of case study to demonstrate the use of the SERVQUAL scale, modified through a survey with logistic operations managers of several companies of the national territory and considering specific attributes of the reality of the area , Called here SERVQUAL-Log. With the definition, SERVQUAL-Log was applied to the main clients of the company defined as object of study to determine the degree of importance of the dimensions and through its attributes to evaluate the level of service desired, acceptable and perceived as to the logistics service. For the development of this application, it was essential to deepen the main concepts that cover logistics, SERVQUAL and statistical techniques. Given the results achieved, it is possible to conclude that the quality perceived by the clients in relation to the services provided by the analyzed operation leads to numerous possibilities for improvement, being largely outside the tolerance gap defined by the customers. Another important point to highlight is the contribution to advancing the understanding of quality in internal service operations.
As empresas que buscam garantir operações de qualidade para o atendimento das demandas dos clientes vêm ganhando cada vez mais espaço e diferenciação no mercado. Aprofundando ainda mais na questão, a aplicação de ferramentas que permitam mensurar a qualidade diante do entendimento das expectativas de seus clientes quanto ao serviço prestado pode conduzir essas organizações a um patamar superior. A logística, elemento do dia a dia de inúmeras empresas e uma operação “interna” de serviços voltada para o fornecimento de produtos e ou serviços onde, quando e como necessário e desejado, vem passando por essa transformação. Diante disso, o presente trabalho utiliza de uma pesquisa aplicada com abordagem técnica de estudo de caso para demonstrar o uso da escala SERVQUAL, modificada através de um survey com gestores de operações logísticas de diversas empresas do território nacional e considerando atributos específicos da realidade da área, chamada aqui de SERVQUAL-Log. Com a definição, a SERVQUAL-Log foi aplicada aos principais clientes da empresa definida como objeto de estudo para determinar o grau de importância das dimensões e através de seus atributos avaliar o nível de serviço desejado, aceitável e percebido quanto ao serviço logístico. Para o desenvolvimento desta aplicação, foi essencial o aprofundamento nos principais conceitos que abrangem logística, SERVQUAL e técnicas estatísticas. Diante dos resultados alcançados, é possível concluir que a qualidade percebida pelos clientes com relação aos serviços prestados pela operação analisada leva a inúmeras possibilidades de melhoria, estando em grande parte fora até mesmo do gap de tolerância definido pelos clientes. Outro ponto importante a se destacar é a contribuição para o avanço do entendimento do assunto qualidade em operações internas de serviços.
Bostander, D. E. "Operational risk events in banks and practices for collecting internal loss data." Thesis, University of South Africa, 2007. http://hdl.handle.net/10500/137.
Full textMurray, Paul. "Preventing Rape : Possibilities for peace operations to act against sexual violence in internal conflicts." Thesis, Uppsala universitet, Juridiska institutionen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-200569.
Full textChoi, Ji Won. "The maximum time interval of time-lapse photography for monitoring construction operations." Texas A&M University, 2004. http://hdl.handle.net/1969.1/2753.
Full textKellogg, Erin C. "Internal dynamics of the short-term commercial aircraft engine leasing market." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104566.
Full textThesis: S.M., Massachusetts Institute of Technology, Department of Aeronautics and Astronautics, 2016. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 71-72).
General trends in the commercial aircraft aftermarket indicate an increased reliance of leased engines in operators' spare engine strategies. A methodology for forecasting short-term engine lease demand is developed using Pratt & Whitney's existing simulation capability. This method demonstrates the ability to estimate demand mean and variance. This forecast is then used in a single SKU inventory model to set inventory levels. Using historical data this method demonstrates the ability to recommend inventory levels that minimize stock outs. A less computationally intensive system dynamics model is then constructed to replicate the lease demand forecasting model. Sensitivity analysis is performed using the system dynamic model and influential parameters are identified. The results of the sensitivity study are used to propose and test a new sales strategy for short-term engine lessors.
by Erin C. Kellogg.
M.B.A.
S.M.
Alparslan, Gok Sirma Zeynep. "Cooperative Interval Games." Phd thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/3/12610337/index.pdf.
Full textFeger, Ana L. Rosado. "Bridging the operational divide an information-processing model of internal supply chain integration /." Connect to this title online, 2009. http://etd.lib.clemson.edu/documents/1263402350/.
Full textJiang, Like. "Determinants and consequences of internal audit function quality." Thesis, Cergy-Pontoise, Ecole supérieure des sciences économiques et commerciales, 2015. http://www.theses.fr/2015ESEC0003.
Full textI develop a new input-based measure of internal audit function (IAF) quality and investigate the factors that incentivize firms to establish a high-quality IAF as well as the economic consequences of a high-quality IAF. To operationalize my empirical analysis, I construct a unique, international archival IAF sample by matching a proprietary global internal auditor survey named CBOK 2010 with public data in the Worldscope database. Based on the International Standards for the Professional Practice of Internal Auditing proposed by the Institute of Internal Auditors, I measure IAF quality by desirable IAF attributes and practices which encompass the IAF’s (1) competence, (2) independence, (3) planning and reporting practices, and (4) quality assurance and improvement practices. Regarding the determinants of IAF quality, I find that the IAF quality is affected by firms’ operating environments and features of other governance mechanisms including board monitoring incentives, audit committee diligence, and CEO power. Moreover, firms’ incentives for a high-quality IAF are bolstered by strict and detailed IAF requirements in countries’ corporate governance codes. Finally, I document that other governance mechanisms, especially the monitoring incentives of directors, play a greater role in influencing the IAF quality when the overall regulatory environment is weak. Regarding the economic consequences of a high-quality IAF, I first address the role of IAF in providing assurance services in financial reporting and find that IAF quality is positively associated with earnings quality. Considering the increasing involvement of IAF in risk management and strategic initiatives, which leads to an expanded role of IAF in providing consulting services relevant to firms’ operations, I further provide evidence supporting that a high-quality IAF matters for firms’ operating performance. Specifically, I document that the speed of operating performance recovery after the recent financial crisis is significantly quicker for firms with a high-quality IAF than for firms with a low-quality IAF, and that the IAF quality is positively associated with firms’ investment efficiency in the post-financial-crisis period. In addition, I find that the extent to which the IAF is involved in strategic consulting activities has an incremental positive effect on performance recovery, which suggests that providing consulting services is an important way for the IAF to deliver value to firms. However, the benefits from such an expansion of consulting activities comes at a cost in firms with a low-quality IAF, as I find that the IAF’s involvement in strategic consulting can impair the IAF’s role in providing assurance services and hence negatively affects earnings quality when the IAF quality is low but not when the IAF quality is high. Overall, the findings suggest that if the IAF is expected to deliver value to firms by providing both assurance and consulting services, maintaining an appropriate level of IAF quality is essential
Davidson, Ian Joseph. "Tele-operation of a manipulator using the Internet." Thesis, Georgia Institute of Technology, 1999. http://hdl.handle.net/1853/17623.
Full textSalomonsson, Erik, and Carl Thormählen. "Internal fraud in the banking industry : A cross-bank analysis on operational loss announcements." Thesis, Umeå universitet, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-106103.
Full textWashington, Melissa M. "Strategies for Improving Profitability Through Effective Internal Controls." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5670.
Full textCao, Wen Yuan. "Explore the role of QQ groups in Chinese tuishou operations." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2525513.
Full textParedes, Leandro Rocío Margaret. "An internal fraud model for operational losses : an application to evaluate data integration techniques in operational risk management in financial institutions." Doctoral thesis, Pontificia Universidad Católica del Perú, 2016. http://tesis.pucp.edu.pe/repositorio/handle/123456789/7998.
Full textThe handling of external operational loss data by individual banks is one of the longstanding problems in risk management theory and practice. The extant literature has not provided a method to identify the best way to combine internal and external operational loss data to calculate operational risk capital. Hence, to improve the knowledge and understanding of internal-external data combination in operational risk management, this study applied a simulation-based evaluation of well-known data combination techniques such as the scaling, the Bayesian, and the covariate-base techniques. This research considered operational losses arising from internal fraud in retail banking within a group of international banks that share data through an operational loss data exchange. One of the key elements of the simulation-based statistical evaluation was the development of a dynamic internal fraud model for operational losses in retail banking. The internal fraud model incorporated human factors such as the number of employees per branch and the ethical quality of workers. It also included the extent of risk controls set by bank managers. There were two sets of findings. First, according to the simulation-based evaluation, the scaling technique was by far the less useful for estimating the appropriate operational risk capital. The Bayesian and the covariate-based techniques performed best. The Bayesian technique was the best for higher percentiles while the covariate-based technique was the best at not so extreme quantiles. The choice of technique therefore depends on the risk appetite of the financial institution. The second set of findings relates to the model validation with hard data. Losses generated by the model in the banks across the world were associated with GDP growth and the corruption perception of the country where banks were located. In general, internal fraud losses are pro-cyclical and the corruption perception in a country positively affects the occurrence of internal fraud losses. When a country is perceived as more corrupt, retail banking in that country will feature more severe internal fraud losses. To the best of knowledge, it is the first time in the operational risk literature that this type of result is reported
Tesis
Murray, Casey Alan. "Global operations theory of the interval timing clock from cortico-striatal-thalamic loop feedback." Click here for download, 2008. http://proquest.umi.com/pqdweb?did=1574152681&sid=1&Fmt=2&clientId=3260&RQT=309&VName=PQD.
Full textRoth, Benjamin S. "Academic Culture, Business Culture, and Measuring Achievement Differences: Internal Auditing Views." Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/eps_diss/93.
Full textAlessio, Marco. "Rassegna sul sistema operativo Android." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2012. http://amslaurea.unibo.it/4461/.
Full textLuster, Eric L. "Reducing Internal Theft and Loss in Small Businesses." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5748.
Full textHedelin, Ingrid. "Conflict Prevention in Internal Conflicts : Is political will all it takes?" Thesis, Växjö University, School of Social Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-1916.
Full textThe purpose of the thesis is to see how operational prevention has been carried out in cases of internal conflicts in the last five to six years in order to see whether it has been ineffective just due to lack of political will or if there could be other explanations to it. To fulfil the purpose, two main questions are answered in two steps. The first question is:
What other factors than political will are necessary for operational prevention to be more effective? These other factors then form a model for more effective operational prevention together with political will. The second question is based on this model and is as follows:
Is the model that these factors form followed when operational prevention is applied in practise?
Three cases of conflict are looked at in order to answer the second question, Darfur, Nepal and Haiti. Both steps of the analysis are conducted by means of qualitative text analysis. The results support the common notion that effective conflict prevention is due to political will to act within the international community, but the results also indicate that political will is not all it takes for operational prevention to be effective.
Sanchez, Aaron. "Internet service provider network evolution in the presence of changing environmental conditions." Thesis, Monterey, California : Naval Postgraduate School, 2010. http://edocs.nps.edu/npspubs/scholarly/theses/2010/Mar/10Mar%5FSanchez.pdf.
Full textThesis Advisor(s): Alderson, David L. Second Reader: Carlyle, W. Matthew. "March 2010." Description based on title screen as viewed on April 23, 2010. Author(s) subject terms: Internet Service Provider, traffic engineering, network provisioning, network design, network topology, demand matrices Includes bibliographical references (p. 87-89). Also available in print.
Baxter, Stephen Paul. "Automation techniques for short interval scheduling in a complex manufacturing environment." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104319.
Full textThesis: S.M. in Engineering Systems, Massachusetts Institute of Technology, Department of Aeronautics and Astronautics, 2016. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (page 43).
Aircraft Company X (ACX) designs and manufactures aircraft. ACX operates Manufacturing Center 1 which produces parts and assemblies for both assembly and spares business lines. Accurate scheduling is crucial for meeting demand and the on time delivery of parts, a key driver of customer satisfaction. Managers currently use a manual process to generate a short interval schedule for production in this volatile, high variety, low volume environment with reentrant flow. The current process is not only time consuming but also disrupts coordination between supporting functions. This thesis explores the challenges of developing and implementing an automated scheduling tool in a flexible job shop with re-entrant flow, part families, sequence dependent set-up times, and machine eligibility restrictions. First, a model is developed from current scheduling rules used by shop floor supervisors. The model uses the earliest due date dispatching rule and part family information to schedule a group of parallel machines. This model is then incorporated into a scheduling tool, which is implemented and tested in the plant. Finally, the results of the implementation are discussed along with improvement to the tool. The purposed tool demonstrated during testing the ability to save a significant amount of the supervisors' time by reducing their involvement in scheduling, to reduce set-up times by grouping similar parts, and to align support functions by providing a unified build plan for the plant.
by Stephen Paul Baxter.
M.B.A.
S.M. in Engineering Systems
Abduljader, Hassan Ali. "The management of co-operative retail developments in Kuwait." Thesis, University of Exeter, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.314439.
Full textLewis, Rosemary. "Operational benefit of implementing VoIP in a tactical environment." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FLewis.pdf.
Full textThesis advisor(s): Dan C. Boger, Rex Buddenberg. Includes bibliographical references (p. 61-62). Also available online.
Bengtsson, Ranneberg Emil, and Mikael Hägglund. "En applicering av generaliserade linjära modeller på interndata för operativa risker." Thesis, Umeå universitet, Institutionen för matematik och matematisk statistik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-104985.
Full textThe objective of this Master’s Thesis is to identify and analyze explanatory variables that affect operational losses. This is achieved by applying Generalized Linear Models and selecting a number of explanatory variables that are based on the company’s unit attributes. An operational loss is a rare event and as a result, there is a limited amount of internal data. Generalized Linear Models uses a range of statistical tools to give reliable estimates although the data is scarce. By performing two separate and independent analyses, it is possible to identify and analyze various unit attributes and their impact of the loss frequency and loss severity. When modeling the loss frequency, a Poisson distribution is applied. When modeling the loss severity, a Tweedie distribution that is based on a semi-parametric distribution is applied. To analyze the total cost as a consequence of operational losses for a single unit with certain attributes, the frequency model and the severity model are combined to form one common model. The result from the analysis shows that the geographical location of the unit, the size of the unit, the income per working hour, the working experience of the employees and the internal rating of the unit are all attributes that affects the cost of operational losses.
Farrier, Terrence Lee. "Overcoming the Adverse Impact of Internal Subculture Communications within Organizations." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3347.
Full text