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Dissertations / Theses on the topic 'Internet banking'

Author: Grafiati
Published: 4 June 2021
Last updated: 31 July 2024

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1

Hedman, Emelie. "Internet banking : - what influences Internet banking adoption." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33038.

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2

Kaushan, I. "Internet banking." Thesis, Видавництво СумДУ, 2004. http://essuir.sumdu.edu.ua/handle/123456789/22820.

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3

Karlsson, Malin. "Internet Banking Apps." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-32928.

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4

Eriksson, M., and C. Schuster. "Customer loyalty in Internet banking." Thesis, Kristianstad University College, School of Health and Society, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-4808.

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In the recent years the way to do banking has changed. Internet banking has grown and a lot of niche banks working mainly with the Internet as a medium has entered the Swedish bank market. How to keep the customer loyal online in a very competitive environment has become a main question for the banks.

The aim of this dissertation is to test what factors impact bank customer loyalty in an online environment. A positivistic research philosophy, a deductive research approach, an explanatory purpose and a quantitative research method are adopted for the research.

It was found that customer satisfaction, corporate image and brand reputation and generation are factors that impact bank customer loyalty online. Switching costs, perceived service value and commitment show tendencies to impact bank customer loyalty online.

Since little research has been done on the topic bank customer loyalty, this dissertation may be of interest for researchers on customer loyalty and also for research on online loyalty for service companies. Moreover, the findings can be used as guidance for banks that want to develop their online banking and want to make sure they do everything possible to have loyal customers.

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5

Siu, Pui Leng. "Internet : a banking distribution channel." Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636770.

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6

Dusyk, R., and V. Hetma. "Internet-banking: development and prospects." Thesis, Ukrainian Academy of Banking of the National Bank of Ukraine, 2009. http://essuir.sumdu.edu.ua/handle/123456789/61258.

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7

Johnson, M. J. "A new approach to internet banking." Thesis, University of Cambridge, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.605643.

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This thesis investigates the protection landscape surrounding online banking. First, electronic banking is analysed for vulnerabilities and a survey of current attacks is carried out. This is represented graphically as an attack tree describing the different ways in which online transactions can be attacked. The discussion then moves onto various defences which have been developed, categorizing them and analyzing how successful they are at protecting against the attacks given in the first chapter. This covers everything from TLS encryption through site phishing site detection to two-factor authentication. Having declared all current schemes for protecting online banking lacking in some way, the key aspects of the problem are identified. This is followed by a proposal for a more robust defence system which uses a small security device to create a trusted path to the customer, rather than depend upon trusting the customer’s computer. The protocol for this system is described along with all the other restrictions required for actual use. This is followed by a description of a demonstration implementation of the system. Extensions to the system are then proposed, designed to afford extra protection for the consumer and also to support other types of device. There is then a discussion of ways of managing keys in a heterogeneous system, rather than one managed by a single entity. The conclusion discusses the weaknesses of the proposed scheme and evaluates how successful it is likely to be in practice and what barriers there may be to adoption in the banking system.
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8

Law, Kritika. "Impact of perceived security on consumer trust in online banking a dissertation submitted to the Graduate Faculty of Design and Creative Technologies, AUT University in partial fulfilment of the requirements for the degree of Master of Computer and Information Sciences." Abstract. Full dissertation, 2007.

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9

Damiano, André Luis. "As fraudes no Internet Banking e sua evolução para o Social Banking." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/18/18157/tde-12092013-094137/.

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A tecnologia da informação e comunicação é um fator importante no desenvolvimento futuro da indústria de serviços financeiros, com especial atenção ao setor bancário. A maioria dos bancos utiliza a Internet como um canal estratégico de distribuição onde seus serviços e produtos possuem uma relação muito próxima com o conceito mais amplo possível de marketing, aquele que descreve plenamente um ambiente e um nicho de negócio e onde o desenvolvimento e evolução deste canal associa-se diretamente a própria evolução do marketing em si. O tema central deste trabalho é apresentar uma revisão bibliográfica sobre o canal Internet Banking analisando as principais questões e desafios referentes às fraudes eletrônicas e suas ameaças, além de descrever o impacto das mídias sociais que estão ocasionando dentro das corporações. Realiza-se também um paralelo de como os serviços e produtos bancários acompanharam de perto a evolução do marketing e como, hoje, neste momento de transição de um paradigma econômico para outro, estes dois modelos se relacionam em um ponto específico: a tendência das fraudes no ambiente de Internet Banking e sua evolução para o Social Banking. Analisam-se também quais caminhos serão abertos dentro do novo paradigma de economia e marketing sociais para este tipo de ocorrência. Para atenuar de forma eficaz o risco de fraude, é importante implementar um amplo programa decisório para prevenção, que se estenda além de um conjunto de controles internos sofisticados em todos os níveis e divisões de uma organização. Finalmente, a conclusão e perspectivas futuras da evolução do Internet Banking para o Social Banking com uma análise da evolução das ameaças e fraudes eletrônicas neste novo canal.
Information technology and communication is an important factor in the future development of the financial services industry, with particular attention to the banking sector. Most banks use the Internet as a strategic distribution channel where its services and products have a very close relationship with the broader concept of marketing, one that fully describes an environment and a niche business and where the development and evolution of this channel is directly associated with the evolution of the marketing itself. The central theme of this work is to present a literature review on the Internet Banking channel analyzing key issues and challenges related to electronic fraud and threats, and describes the impact of social media is causing in corporations. Additionally to the threats on the Internet Banking, this work brings an analyze of how the banking products and services are closely followed by the marketing evolution and how at this moment of transition from a economic perspective to another, these two business models are co-related to a specific aspect: The future and trends of the electronic fraud on the Internet Banking towards the evolution to the Social Banking. It also analyzes which paths will also open within the new paradigm of economics and social marketing for this type of occurrence. To effectively mitigate the risk of fraud, it is important to implement a comprehensive decision-making prevention program that extends beyond a sophisticated set of internal controls at all levels and divisions of an organization. Finally, the conclusion and future prospects of the development of Internet Banking for Social Banking with an analysis of the evolution of electronic fraud and threats in this new channel.
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10

Jansson, Erika, and Maria Letmark. "Customer Loyalty in an Internet Banking Context." Thesis, Södertörn University College, School of Business Studies, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-354.

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The importance of Internet in banking increases as more people use Internet as their main channel in contacts with their bank. This poses both possibilities and threats to the bank and having loyal customers become more important. To enhance our understanding of customer loyalty in an Internet banking context we have made interviews and constructed a questionnaire, based on a theoretical ground consisting of loyalty and some concepts related to loyalty. The respondent rate was low, but we still mean that we can outline some tendencies on customer loyalty through this material.

During this research we have come to the conclusion that a deep understanding of the concepts constructing loyalty and cross-analyses of these, are inevitable for the understanding of how loyalty develops. We have found differences in attitudes and behaviour among customers depending on what communication channels they use, and the interviewed bank is also convinced that Internet should be used as a complementary channel to branch banking. Most customers are as a whole quite satisfied with their bank and intend to stay with it, but we have also found spurious customers that consider leaving despite feeling satisfied and recommending their bank to friends.

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11

Kwong, Shui Man. "Obstacles of adopting internet banking in Macao." Thesis, University of Macau, 2006. http://umaclib3.umac.mo/record=b1636416.

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12

Klaesson, Markus. "Dimensions of a successful internet banking service." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33053.

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13

Maruatona, Omaru. "Internet banking fraud detection using prudent analysis." Thesis, University of Ballarat, 2013. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/59631.

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The threat posed by cybercrime to individuals, banks and other online financial service providers is real and serious. Through phishing, unsuspecting victims’ Internet banking usernames and passwords are stolen and their accounts robbed. In addressing this issue, commercial banks and other financial institutions use a generically similar approach in their Internet banking fraud detection systems. This common approach involves the use of a rule-based system combined with an Artificial Neural Network (ANN). The approach used by commercial banks has limitations that affect their efficiency in curbing new fraudulent transactions. Firstly, the banks’ security systems are focused on preventing unauthorized entry and have no way of conclusively detecting an imposter using stolen credentials. Also, updating these systems is slow and their maintenance is labour-intensive and ultimately costly to the business. A major limitation of these rule-bases is brittleness; an inability to recognise the limits of their knowledge. To address the limitations highlighted above, this thesis proposes, develops and evaluates a new system for use in Internet banking fraud detection using Prudence Analysis, a technique through which a system can detect when its knowledge is insufficient for a given case. Specifically, the thesis proposes the following contributions:
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14

Jaruwachirathanakul, Bussakorn. "Determinants of internet banking adoption in Thailand." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2003. https://ro.ecu.edu.au/theses/1490.

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Increasingly competition in the financial services sector is forcing service providers to develop and utilise alternative delivery channels (Daniel, 1999). Within the sector, banking has always been a highly service intensive activity that relies heavily on technology to acquire, process, and deliver services and information to consumers (Tan & Teo, 2000). The emergence of the Internet has provided a way for banks to improve the efficiency of their service delivery and to gain a competitive advantage by reducing the number of brick-and-mortar branches. The study investigated the adoption of lnternet banking services in Thailand and is based on the premise that consumers' perspectives have a greater impact on adoption than those of banks who are the service providers. Data was therefore collected from potential Thai consumers of lnternet banking services by using a questionnaire survey. The response rate was high (84%) which resulted in 506 valid questionnaires being collected. The study's key findings were presented to a group of Internet banks in Thailand to establish their concurrence and to develop and recommend appropriate strategies to them. To gain insight into consumer behaviour, theories on the acceptance of innovation were examined. This study is based on the Decomposed Theory of Planned Behaviour by Taylor & Todd (1995) which was developed from Ajzen & Fishbein's (1980) Theory of Planned Behaviour. These theories provide a well-accepted intention model that has been shown to be successful in predicting and explaining human behaviour across three domains: attitude, perceived behavioural control and subjective norms. Also considered in this study is the Innovation Diffusion Theory by Rogers (1983). This theory explains that the rate of innovation adoption is affected by an individual's perception of relative advantage, compatibility, complexity, trialability and observability. Tile study found that the intention to adopt Internet banking by Thai consumers is encouraged by altitudinal factors and impeded by a perceived behavioural control factor, but not by subjective norms (i.e. the 'Culture' factor). The attitudinal factors that were found to encourage the adoption of Internet banking in Thailand most are ‘Features of the Web Site' and 'Perceived Usefulness', while the most significant impediment to adoption is a perceived behavioural control, namely 'External Environment'. In relation to the lnnovation Diffusion Theory, only relative advantages (identified as 'Perceived Usefulness') and complexity ('ease of use', an item of 'Features of the Web Site') were found to be significant to adopting Internet banking. The significant moderating factors influencing the adoption of Internet banking by Thai consumers are gender, educational level, income, Internet experience and Internet banking experience, but not age. It was found, however, that the stand out moderators are income and Internet experience as they each affect the most significant encouragement and impediment factors. As to what strategies Thai banks should adopt to facilitate Internet banking, both supplier 'push' and market 'pull' strategies need to be implemented. As encouragement factors are factors that banks can control, Internet banks should 'push' consumers' positive perceptions of internet banking, thereby increasing the rate of service adoption. Potential impediments to Internet banking adoption should be reduced although they cannot be directly controlled by banks. Banks should attempt to influence the Internet banking market in order to enhance this service in Thailand through market 'pull' strategies. Previous research has mainly focused on innovation adoption in the context of North America and Europe and to some extent other developed countries such as Singapore. This study extends the research on IT adoption to a developing country. The study is one of few that have applied adoption theories in an Internet environment. In addition, the study is useful in the specific research domain. It was successful in establishing key factors in the adoption of internet banking in Thailand. Internet banks can use this knowledge in their quest to increase their online customers. Non-Internet banks can consider their abilities and readiness based on these findings before moving into the Internet banking arena.
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15

Knüfermann, Markus. "Angebotsgestaltung im Internet-Banking für Privatkunden deutscher Sparkassen - Internet banking service strategies of German saving banks in the residential market." Gerhard-Mercator-Universitaet Duisburg, 2002. http://www.ub.uni-duisburg.de/ETD-db/theses/available/duett-06062002-210958/.

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Internet banking is frequently classified as an extension of conventional distribution channels for financial services in the retail market. The present study empirically investigates the internet banking strategies of German saving banks. The study develops marketing strategy recommendations for the saving banks which take into account the results of the empirical analysis.
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16

Karlsen, Kåre Nordvik, and Tarje Killingberg. "Profile based Intrusion Detection for Internet Banking Systems." Thesis, Norwegian University of Science and Technology, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-9731.

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A review of publications treating security in Internet banking systems has uncovered a practice that finds security by obscurity just as important as actual security measures. The key reason for this is that security measures do not provide a sufficient return on investment by fraud and misuse detection. Hence, the banks have so far taken the risk of providing poor security in their systems, and instead compensated the compromised users. This introduces the need for a cost-efficient, non-intrusive and customizable novel fraud and misuse detection system. This report describes the work done in researching such a system, based on audit data from a highly customized system, and using machine learning methods to provide functionality. By choosing to use audit data as the primary source of information, data can be gathered from the system in close to real-time, without interfering with the existing functionality. Audit mechanisms are commonly present in any system, thus they are the primary source from which a non-intrusive solution can be obtained. This report proposes the use of profiles to learn a baseline of the normal interaction between a user and the system. Each profile looks at the available data at different levels of abstraction so that different properties in the behavior can be learned. By using these profiles, each profile can be refined to learn its level of abstraction, while still providing a complete picture of a user's behavior. Machine learning methods can be used to automatically learn a baseline for normal behavior based on a set of historical data. The learned behavior can then be used to compare new instances against the baseline in order to classify them as normal or abnormal. Abnormal behavior would then be an indication that a user is conducting illegitimate activity. The results of our proposed solution are satisfactory. We are able to detect anomalies by different profiles and data sources. However, there are issues when it comes to evaluating the solution. Since we are trying to detect novel fraud and misuse behavior, there is no apparent test set to compare against. Some options for evaluation of anomaly detection exist. However, we found none of these to be satisfactory. Further research needs to be conducted in this area before a functional solution can be created. This report uses results and experiences to create a foundation for such further research.

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17

Rodrigues, Ana Isabel Abreu. "Determinantes da utilização do internet banking em Portugal." Master's thesis, Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, 2013. http://hdl.handle.net/10400.26/17720.

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18

Knüfermann, Markus. "Angebotsgestaltung im Internet-Banking : für Privatkunden deutscher Sparkassen /." Wien [u.a.] : Springer, 2003. http://www.gbv.de/dms/zbw/376332646.pdf.

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19

Knutsson, Andreas. "The importance of bank brands to Internet banking." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-32944.

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20

Jakobsson, André. "Swish or Internet banking - the case of Sweden." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-32975.

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21

Thoene, Claudius, and Julian Kneubuehler. "Literature review of the field of Internet Banking." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33322.

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22

Bart-Williams, Edem. "Determinants of internet banking adoption by banks in Ghana." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/3715.

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Growth in information and communication technology (ICT) is drastically changing the way businesses, especially in the service industries, are conducted. The financial services industry and banking in particular, is not excluded from this technology explosion. Internet banking, even though not new in advanced countries, is a new transaction channel being used by banks in some parts of Africa, especially Ghana, to offer various products and services to their customers. However, this medium has not been fully exploited by these banks as there are many hurdles the banks must triumph over. In deploying this technology and these systems, there are several factors which banks must take into consideration before fully deploying such a system to their customers, hence the motivation for this study. The absence of suitable and sufficient knowledge on this topic also exposes a “rhetoric versus reality” argument of whether the intention to adopt Internet banking is critical to the strategies and ultimate success of banks in Ghana. For banks to stay ahead of competition as well as to attract and maintain their clientele, it is of paramount importance to gather and link the perspectives of both clients and bank managers in order for banks to ensure that they perform according to the needs and expectations of their clients. In order to achieve the intended results, an empirical study was conducted by taking into consideration the viewpoints of both bank clients and bank managers in determining the factors that customers take into consideration before adopting the Internet banking medium. The primary aim of this study was to quantify significant relationships between the selected variables. Therefore the positivism research paradigm was used, while the phenomenological paradigm was employed for the measuring instruments. Because multiple sources of data were used, from the perspectives of banking clients and managers in Ghana, methodological triangulation was adopted for this study. The results of the empirical investigation showed that both groups (clients and managers) considered the variables of market share, technology acceptance, diffusion of innovation, organisational variables, organisational efficiency, and business strategy to have direct influence on the adoption of Internet banking. However, they differed in opinion concerning the degree of influence of these variables. The bank managers’ responses leaned more towards strong agreement with the importance of these variables than did those of the bank clients. Thus, for bank clients to readily adopt the Internet banking medium for their banking transactions, bank managers must take a closer look at these determinant factors described in the study. The study showed that the population group, educational and income levels exerted an influence on the perceptions clients have regarding Internet banking adoption factors. It was found that the higher the education and income levels of the clients, the easier it was for them to adopt Internet banking. Also, the male group dominated the use of the Internet banking. This is supported by the fact that there is a growing middle class in Ghana that falls within this category of banking clients.
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23

Lau, Marcelo. "Análise das fraudes aplicadas sobre o ambiente Internet Banking." Universidade de São Paulo, 2006. http://www.teses.usp.br/teses/disponiveis/3/3142/tde-19092006-164238/.

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Este trabalho identifica sob o contexto da tecnologia, negócio, engenharia social e investigação a ocorrência de fraudes sobre o ambiente Internet Banking. A pesquisa relata a evolução dos métodos utilizados pelos fraudadores para efetivação da fraude desde seu o início, no ano de 2002 à evolução na sofisticação dos meios utilizados para os ataques até meados de 2005. Como a análise se baseou em um estudo de caso, coletou-se um número quantitativo de incidentes no período de um ano permitindo entender neste escopo a tendência de ataques aos clientes de serviços Internet Banking. E com pleno domínio do assunto, o trabalho traz recomendações para a contenção destes incidentes, através de três linhas de ação; sobre usuários finais, provedores e sobre o fraudador.
This research identifies under the technology, business, social engineering and inquiry context the occurrence of fraud on Internet Banking environment. It covers the evolution of the methods used for deceivers since from the beginning, in the year of 2002, and his evolution in the sophistication in several ways used for attacks until 2005. The analysis is based on a case study and a quantitative number of incidents in the period of one year were collected making possible to see the point of such purpose the trend of attacks on Interne t Banking customers. With full domain of this one’s subject, this research brings suggest for incident containment three lines of action; on final users, suppliers and deceivers.
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Lei, Sao Lai. "Banking on the internet : impact on customers and management." Thesis, University of Macau, 2001. http://umaclib3.umac.mo/record=b1636240.

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Nilsson, Daniel. "Transactions in cyberspace : the continued use of Internet banking /." Stockholm : Economic Research Institute, Stockholm School of Economics (EFI), 2007. http://www2.hhs.se/efi/summary/739.htm.

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26

Yousafzai, Shumaila Yakub Khan. "Internet banking in the UK : a customer behaviour perspective." Thesis, Cardiff University, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.430358.

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27

Hendricks, Henry Robert. "The service quality of internet banking in South Africa." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53685.

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Thesis (MBA)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: The internet is widely regarded as a major driving force that is changing the business environment in terms of industry boundaries, competitive forces, and the character of business practices. Electronic commerce on the internet provides businesses and consumers with an alternative choice to conduct their business transactions. In the services research literature the component of electronic commerce that receives the most attention, is the business-to-business component. This study focuses on the business-to-consumer component, with special reference to the service quality of internet banking in South Africa. The literature study investigates extant literature on the internet and electronic commerce, service quality as applied to an internet-based consumer-business interaction, and the current state of the internet banking environment in South Africa. The literature study is supported by statistics on the current internet access, and how this affects the adoption of internet banking in South Africa. Statistics on the current internet banking environment is also presented and discussed. The empirical study focuses on the service quality of internet banking in South Africa. The research instrument is a checklist-based questionnaire and it is applied to the internet sites of the four major banks, namely Amalgamated Banks of South Africa, Standard Bank, Nedbank, and First National Bank. The result of the evaluation yielded data that is useful to determine the qualitative nature of the banks' internet offerings in terms of ease of use, functionality and extra mile service. It also provides a measure of the comparative nature of the internet sites of the banks. Recommendations relating to improved service quality in internet banking are suggested and areas of future research are identified.
AFRIKAANSE OPSOMMING: Die internet word alom beskou as 'n hoof dryfkrag vir die verandering van die besigheidsomgewing in terme van die industrie grense, kompiterende dryfkragte en die aard van die besigheids praktyke. Elektroniese besigheid via die internet verskaf aan besighede en hulle kliente alternatiewe metodes om besigheid-transaksies te beklink. Die komponent van elektroniese besigheid wat tans die meeste navorsings-aandag geniet, is die besigheid-tot-besigheid komponent. Die fokus van hierdie studie is op die besigheid-tot-klient komponent, met spesiale verwysing na die dienste kwaliteit van internet-bankwese in Suid Afrika. Die literatuur studie fokus op huidige literatuur aangaande die internet en elektroniese besigheid, dienste kwaliteit soos toegepas op die internet-gebaseerde klient-besigheid interaksie, en die huidige toestand van die internet bankwese in Suid Afrika. Die literatuur studie word gerugsteen deur statistiek aangaande die huidige internet toegangklikheid, en hoe dit die aansluiting van internet bankwese in Suid Afrika beinvloed. Statistiek wat die huidige internet bankwese in Suid Afrika beskryf word ook aangebied en bespreek. Die empiriese studie fokus op die dienste kwaliteit van internet bankwese in Suid Afrika. Die navorsings instrument was 'n oorsiglys-gebaseerde vraelys wat aangewend was op die internet webtuistes van die vier grootste banke in Suid Afrika, naamlik Amalgamated Banks of South Africa, Standard Bank, Nedbank, and Eerste Nasionale Bank. Die resultaat van die evaluasie het data opgelewer wat nuttig is om die gebruiks vriendelikheid, funksionaliteit, en die kwaliteit van hulle aanvullende internet dienste te bepaal. Dit het ook 'n maatstaf van die kompiterende aard van die banke se internet webtuistes verskaf. Die studie word afgesluit met voorstelle wat kan dien om die dienste kwaliteit van internet bankwese te verbeter en voorstelle vir toekomstige navorsing word aangebied.
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Karlsson, Malin. "Internet banking app quality compared to other utilitarian apps." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33013.

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29

Kochubey, P. "Development of the bank technologies in Ukraine. Internet-banking." Thesis, Ukrainian Academy of Banking of the National Bank of Ukraine, 2009. http://essuir.sumdu.edu.ua/handle/123456789/61322.

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Lam, Wing-suen, and 林穎旋. "Hong Kong's E-banking development on China's Mainland." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B27027703.

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31

Podder, Braja. "Factors influencing the adoption and usage of internet banking a New Zealand perspective : this thesis is presented as a part of the requirements for the award of the degree of Master of Information Technology at the Auckland University of Technology, June 2005." Full thesis. Abstract, 2005.

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32

Tsui, Kin-kei Ivan, and 徐建基. "Analysis of internet banking services for Hong Kong banking industry: the case of Hong Kong Bank." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267725.

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33

Tsui, Kin-kei Ivan. "Analysis of internet banking services for Hong Kong banking industry : the case of Hong Kong Bank /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18003102.

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Aburrous, Maher R., M. Alamgir Hossain, F. Thabatah, and Keshav P. Dahal. "Intelligent quality performance assessment for e-banking security using fuzzy logic." IEEE Computer Society Press, 2008. http://hdl.handle.net/10454/2493.

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Security has been widely recognized as one of the main obstacles to the adoption of Internet banking and it is considered an important aspect in the debate over challenges facing internet banking. The performance evaluation of e-banking websites requires a model that enables us to analyze the various imperative factors and criteria related to the quality and performance of e-banking websites. Ebanking site evaluation is a complex and dynamic problem involving many factors, and because of the subjective considerations and the ambiguities involved in the assessment, Fuzzy Logic (FL) model can be an effective tool in assessing and evaluating of e-banking security performance and quality. In this paper, we propose an intelligent performance assessment model for evaluating e-banking security websites. The proposed model is based on FL operators and produces four measures of security risk attack dimensions: direct internal attack, communication tampering attack, code programming attack and denial of service attack with a hierarchical ring layer structure. Our experimental results show that direct internal attack risk has a large impact on e-banking security performance. The results also confirm that the risk of direct internal attack for e-banking dynamic websites is doubled that of all other attacks.
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35

Johansson, Alfred. "Security and internet banking : How satisfied are users with internet banking security?" Thesis, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-32631.

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36

Huang, Haiyu. "Interactive internet banking system." Thesis, 2002. http://spectrum.library.concordia.ca/1725/1/MQ68468.pdf.

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With the popularity of the Internet, client/server software systems have been under tremendous growth. The banking system is one of the most important application domains that are naturally adopting the client/server solution. Currently available banking systems are based on human-machine (between bank customers and application server) interaction model, which can only accomplish simple bank transactions. Interactive Internet Banking System (IIBS) is an interactive client/server application, which allows bank customers to access traditional bank services and interact with bank representatives through the Internet. The system is implemented using distributed objects paradigm with CORBA/Java as client/server middleware. This report gives a detailed description of the background, design, and implementation of the system.
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37

Li-Ching, Chen, and 陳麗菁. "Legal Analysis on Internet Banking." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/93099112291923610837.

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碩士
東吳大學
法律學系
93
英文摘要： E-Commerce is the most prevailing selling way of banking products. It’s not only reducing the cost of business transaction, but also enhancing the scope of services, above all, the imagine of the bank. This research primarily focus on the legal analysis on internet banking, especially by adopting the comparative legal study method in order to discuss legal problems involved in internet banking business. Since currently there is no regulation about electronic transactions in consumer credit protection in Taiwan, therefore, by contrasting with other advanced experience overseas, this paper intends to establish regulatory domain of internet banking, which not only entitle bank customers of obtaining their own financial privacy but also maintain bank customer obligations as well. Furthermore, this research will also suggest legal remedies of tortuous acts of rights in financial services to complete a safety network of consumer protection.
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38

"Internet banking in Hong Kong." Chinese University of Hong Kong, 1997. http://library.cuhk.edu.hk/record=b5889036.

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by Chan Wing-Fung.
Thesis (M.B.A.)--Chinese University of Hong Kong, 1997.
Incldues bibliographical references (leaves 71-73).
ABSTRACT --- p.ii
TABLE OF CONTENTS --- p.iv
LIST OF TABLES --- p.vi
ACKNOWLEDGEMENTS --- p.vii
Chapter
Chapter I. --- INTRODUCTION --- p.1
Internet banking --- p.1
Chapter II. --- INTERNET BANKING: AN OVERVIEW --- p.4
Banking Evolution --- p.4
The Emergence of Internet Banking --- p.7
Find/SVP Survey on Internet Banking --- p.9
General Performance Attributes of Internet --- p.11
Internet as a new delivery channel --- p.13
Product --- p.13
Price --- p.14
Brand --- p.15
Customer Service --- p.15
Categories of Internet banking --- p.17
Net presence --- p.17
Interactive Sites --- p.18
PC Home Banking --- p.19
Full Internet Banking --- p.20
The opportunity and the threat --- p.21
Internet Banking in U.S --- p.23
Internet Banking in Hong Kong --- p.28
Chapter III. --- LITERATURE REVIEW --- p.32
Books --- p.32
Magazines --- p.33
Reports and Papers --- p.36
Journals --- p.38
Chapter IV. --- METHODOLOGY --- p.41
Objective --- p.41
Methodology --- p.42
Questionnaire --- p.43
Chapter V. --- RESULTS --- p.47
Demographic information --- p.47
PC and Internet usage --- p.49
Banking behaviour --- p.49
Attitude towards new services --- p.50
Attitude towards Internet banking --- p.54
Chapter VI. --- CONCLUSIONS --- p.60
Appendix
Chapter 1. --- QUESTIONNAIRE --- p.63
Chapter 2. --- CODING FORMAT --- p.68
Chapter 3. --- BIBLIOGRAPHY --- p.71
Books --- p.71
Magazines --- p.71
Reports and Papers --- p.72
Journals --- p.72
Web sites --- p.73
Chapter 4. --- LOCAL BANKS HOMEPAGES --- p.74
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39

WU, WANG-JU, and 巫旺儒. "Internet Banking System Reconstruction Project." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/8p9qpk.

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碩士
國立臺灣科技大學
資訊管理系
102
Due to the vigorous development of electronic banking, new information architectures usually are introduced for the internet banking application system in 5 to 7 year cycle to meet the sustainable information needs of the business. However, the software development work is highly risky. The successful software outsourcing depends on the mutual trust and close cooperation between both parties of the contract. The risk is especially high for large projects, which are influenced by many variable factors such as broad scope, long time frame and high costs etc. How to complete the application systems according to the planned schedule, quality and budget is an important topic for information decision makers. In this regard, several aspects of management of the project should be taken into consideration, such as work plan management, change management, delivery management, communication management, tracking and control, human resources management, quality management, risk management, supplier management, sponsor agreement management, event management, technical environmental management, etc. The internet banking system of this teaching case had been in the lead due to the advantage of dozens of service centers overseas and high customization service. However, in 2007 the company encountered the problem that the system architecture was too old to maintain and could not cope with the fast-growing business and customers' new requirements timely. Therefore the company decided to reconstruct the internet banking system. The focus of this teaching case thesis is to describe what problems the protagonist- Information Manager Dave had faced with when he dealt with the project of internet banking system reconstruction and the decision making on that the system should switch once or the data conversion process on-line in three tranches in the delayed project. This thesis adopted Harvard writing style and consisted of two parts: Case Text and Teachers Reference Manual. The Case Text is divided into A and B units. Unit A described the introduction of Internet banking system reconstruction project, the smooth in first stage, the disturbing in second stage, and then the problems encountered and how to choose the way of making system on-line. Unit B described how the company pass through the problem-solving and review during the system on-line period, and the process of obtaining the best electronic banking award. The suggested discussion and teaching time for unit A is 80 minutes and in last 10 minutes unit B is handed out to the students for reference. The Teachers Reference Manual contained discussion on the case, including project management, system conversion, resource-based theory and other issues. All the case discussion descriptions in the manual were organized by literature theory and case analysis in order to achieve the aim of combination of the academic theory and industrial practices.
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40

Van, Dyk Tobias Jan. "Usability and Internet-based banking." 1999. http://hdl.handle.net/10500/16298.

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Usability refers to the study and measurement of the quality of human-computer interaction. Internet-based banking is a task-oriented, goal-directed, Web-based, E-commerce application where users access and manipulate bank accounts remotely through a Web browser interface. The examination of the usability of this interaction through the distributed medium of the Internet formed the research basis. The aims of the research are to review the application of general usability principles and properties to Internet-based banking, examine existing usability guidelines for hypermedia and Web design, and apply these during a structured evaluation of local and international online banking facilities. The research instrument is a combination of a checklist-based and heuristic evaluation, and is preceded by a task analysis. Three research questions are addressed and solutions suggested. These are related to improving Internet banking usability, finding the best approach for measuring this, and creating an awareness that Web usability is important.
Science
M.Sc. (Informatyion Systems)
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41

Ferreira, Maria Joselyn dos Ramos. "Desenvolvimento Widgets para internet banking." Master's thesis, 2017. http://hdl.handle.net/10400.13/1857.

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This abstract emerges to expose the complete experience for the project developed during the curricular internship included in the conclusion plan for the Master’s Degree in Computer Engineering from the University of Madeira. The internship took place in EXICTOS, a company specialised in the development of software for the financial sector. Technology is being commonly used to facilitate everyday tasks, one of those tasks being banking operations which are a perfect fit for adaptation and usage with the Internet using Web applications or mobile devices. Given the complexity of the financial sector the end result can easily be an application that is hard for a user to interact so, this project is focused on the development of widgets for the company’s Internet Banking, called eBanka, with intent to simplify the interaction and execution of certain tasks. This report will be describing the development process and technology used for the conclusion of this project including, a comparison analysis of some popular technologies and tools in contrast to the ones used in the company. During the internship project development the software engineering processes were followed so, requirements were defined and promptly chased by the prototyping of the graphical interface for the widgets which were then tested by users and iterated numerous times. Afterwards the widgets functionalities development started which divided the project in two versions, for the desktop and for mobile devices. Lastly, the usability tests were done and the results evaluated, which allowed to conclude that the widgets work correctly and have a friendly interface corresponding to the initial project prospects.
O presente relatório surge de modo a expor toda a experiência vivida no projeto desenvolvido ao longo do estágio curricular inserido no plano de conclusão do Mestrado em Engenharia Informática da Universidade da Madeira, o qual foi realizado na empresa EXICTOS, especializada no desenvolvimento de software para setores financeiros. Hoje em dia é cada vez mais habitual o uso de tecnologias para facilitar muitas das tarefas quotidianas, tal como as operações bancárias. Estas são fáceis de enquadrar neste contexto tecnológico sendo frequentemente efetuadas através da Internet utilizando aplicações Web ou aplicações para dispositivos móveis. Devido à complexidade destas aplicações para o setor bancário estas podem tornar-se difíceis de interagir para os utilizadores, pelo que este projeto se centra no desenvolvimento de widgets para o sistema de Internet Banking da empresa, o eBanka, de forma a simplificar a execução de determinadas tarefas e facilitar a interação. Neste relatório será descrito o processo de desenvolvimento do projeto e as tecnologias utilizadas, onde será também apresentada a análise prévia realizada sobre algumas tecnologias e ferramentas estudadas como modo de comparação entre as tecnologias mais populares na atualidade e as utilizadas na empresa. Durante o estágio, foi seguido o processo de desenvolvimento da Engenharia de Software, onde foram levantados os requisitos do projeto e criados protótipos para estudar e definir a interface gráfica dos widgets; estes protótipos foram testados com utilizadores e iterados várias vezes. Posteriormente, foi iniciada a implementação das funcionalidades dos widgets, que dividiu o projeto em duas versões, uma versão para desktop e outra para dispositivos móveis. Finalmente foram realizados os testes de usabilidade e avaliados os resultados obtidos, no qual foi possível concluir que os widgets funcionaram corretamente, possuem uma interface fácil de utilizar e correspondem às expetativas iniciais do projeto.
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42

Hsieh, Chun-lan, and 謝雋蘭. "The Internet Banking Service Quality." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/51674154225635135339.

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碩士
國立臺北大學
企業管理學系碩士在職專班
100
In today's competitive environment, the "service" has become a niche to create competitive advantage, more and more the face of customer service needs, in order to maintain good customer relations to the pursuit of sustained competitive advantage, the need to provide more in line withquality of service users need to improve customer satisfaction. How to make good use of information technology, the use of minimal resources to achieve the best and most effective quality of service, improve customer service to gain a competitive advantage to ensure that the source of profit, companies should be concerned about the focus of operations. This study is to explore Internet banking, how to measure internet banking service quality and customer satisfaction, and how to improve the quality of service and the pursuit of customer satisfaction. By service quality dimensions of research are twofold: Explore the Internet banking service quality dimensions and customer satisfaction continued willingness. Internal and external customers for the Internet banking service quality expectations and feelings of satisfaction, importance and satisfaction model (I-S model) to identify internal customers and external customers for improvement in to be improved regional differences. The analysis of empirical findings to positively affect the relationship between service quality, satisfaction and customer satisfaction continued willingness to use. For businesses to provide improved Internet banking service quality of the proposal: should the customer angle level design planning web site current process intimate services put themselves in for the user the sake of design system function; (2) to maintain system stability responded quickly and establish a complete customer perspective of Frequently Asked Questions; (3) site is fully functional and enhance service quality, customer service staff; (4) to enhance system security and data protection, and to establish customer trust in the network transaction. For Banks the Internet banking service quality improvement reference to the direction and allocation of resources.
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43

PATRA, RITESH KUMAR. "CONSUMER ADOPTION OF INTERNET BANKING." Thesis, 2017. http://dspace.dtu.ac.in:8080/jspui/handle/repository/17004.

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Internet is progressively utilized by banks as a channel for accepting guidelines and conveying their items and administrations to their clients. Distinctive banks take after various levels for giving administrations on web. Contrasted with banks abroad, Indian banks offering on the web benefits still have far to go regarding number of clients and adequate framework set up. Different security alternatives are set up or are being taken; nonetheless, Certification Authority is as yet missing in India. Additionally there are different dangers related with internet banking, for example, Operational Risk, Security Risk, Cross Border Risks, Legal Risk, and so forth. The Basel Committee's Electronic Banking Group (EBG) in late 1999, attempted to create hazard administration direction for Internet banking that will manage brokers and advance compelling and predictable bank supervision around the globe. The utilization of Information Technology in managing an account empowers the banks to give Any Time Banking, Customer Service, Telebanking, Home Banking, Plastic Card Services, and so on, Nonetheless, these facilities alongside specific focal points have certain disservices as well.
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44

Josefsson, Therése. "Challenges with Internet banking : What do users have most to complain about with Internet banking?" Thesis, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-32913.

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45

Chen, Shyi-Ru, and 陳錫儒. "A Study on Factors Affecting Implementation of Internet Banking and Benefits / Impacts after Implementing Internet Banking." Thesis, 1998. http://ndltd.ncl.edu.tw/handle/26960471382726212941.

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碩士
淡江大學
資訊管理學系
86
Since the first Internet Bank ( Security First Network Bank, SFNB ) has been established, it makes a crucial step toward the environment of Internet financial transactions. But the implementing of Internet Bank in Taiwan is not very positive. To understand the factors and influences about Internet banking, we explored the major factors affecting Taiwan''''s financial institutes to implement Internet Banking in the point view of financial institutes, and found out the benefits / impacts after implementing it. We also explored the current implementing status of Internet Banking in Taiwan. We made the study in five respects: 1) internal organization, 2) external environment, 3) government''''s policies and actions, 4) network system, and 5) characteristics of Internet Bank. And explored the influences by two respects: benefits and impacts. Then we provided a theoretical framework from above. Based on the literatures, we designed a questionnaire. Then we selected some proper samples from financial institutes in Taiwan and mailed the questionnaires to them. There are 133 questionnaires mailed, and received 54 from them. The response rate is 40.6%. The results of the research are found that information transmission privacy and security, information transmission accuracy, executive''''s support, motivating policies of government, and information transmission reliability, etc. have positive relations to implementation of Internet Bank. In the aspect of benefits, implementing Internet Bank can not increase the connection from other banks, but can bring some benefits such as increasing the quality of service, decreasing the working cost, and so on. In the aspect of impacts, implementing Internet Bank will bring the impacts like increasing the maintenance cost and the threat of data processing security, etc. The outcome of this research also shows that now the open functions of Internet Bank are 1) looking up financial information, and 2) Credit Card tasks. The others will gradually open. Besides, this research also infers the result from the analyzed data to provide the reference of Taiwan''''s banking and some contributions to the practices.
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46

Kuo, Jing-Jing, and 郭真真. "The Development Strategies of Internet Banking." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/4jd7x2.

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47

Cheung, Vincent Wing Shun. "Consumer behavioral changes in internet banking." Thesis, 2002. http://hdl.handle.net/2429/12070.

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This paper investigates how bank customers behave differently when using Internet banking. It also explores how these behavioral changes affect banks as well as the future development of Internet banking. The study utilized the Delphi technique, a structured communication process that aids a panel of experts in the investigation of a problem. Twelve managers from three banks participated in this three-phase study. In phase one, these experts were asked to identify potential behavioral changes and predict the probable impact of these changes on banks. In phase two, they were asked to comment on each behavioral change and the related impact, and to rate each item on a seven-point scale. For phase three, the comment and the average score, for each behavioral change, were presented to the panelists, and they were asked to rate the behavioral changes again. In the study, nine behavioral changes of Internet customers were found to be significant. They include: (1) familiarity with bank products and services (2) high expectation in services (3) self-service attitude (4) a reluctance to provide personal information (5) a tendency to use banks for various services (6) the requiring of sophisticated coordination among multiple accounts (7) responding less frequently to on-line advertising (8) open to new products and services (9) frequent usage of banking services. Banks could expect to be impacted by these behavioral changes in a number of ways. For example, banks would have to service customers through multiple channels. Customization of services would become increasingly important. In addition, banks would also have to design creative ways to promote services.
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48

Chen, Yu-Ying, and 陳郁穎. "Factors Affecting Internet Banking Customer Satisfaction." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/8jvja6.

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碩士
國立虎尾科技大學
經營管理研究所
97
In recent years, Internet banking has become a kind of new delivery channel for financial services, bringing many benefits to both banks and customers. Therefore, it is necessary to explore the critical factors that affect customer satisfaction in the context of Internet banking to help banks enhance their online channel and further to meet the demands of today''s consumer on online services. This study carries out a large scale survey among actual users of domestic Internet banks in July 2008 to collect our dataset and applies structural equation modeling to test the structural relations of our research model. The results show that the appropriateness of our research model revolving customer satisfaction with Internet banking is empirically supported. Furthermore, this study also finds that customer loyalty is significantly affected by user satisfaction, which is in turn affected by perceived usefulness and perceived risk, while website design not only directly affects perceived usefulness, but also indirectly affects that via perceived ease of use.
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HUANG, YU-CHIEN, and 黃于倩. "A Study of Intentions to Use Internet Banking and Mobile Banking." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/60561144910707965829.

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碩士
華梵大學
資訊管理學系碩士班
104
Internet banking service is an extension of the bank access, not only to extend the service time, regardless of location, while reducing operating costs, bankers can also use the Internet to disclose financial messages and advertising merchandise, by extending online access to interact with customers, and build closer relationships with them. With the popularity of mobile devices, Internet banking and more extended to Mobile banking, anytime, anywhere and make financial services more portable, digital technology is the focus of the current financial business bankers, so investigation on customer's intentions to use Internet banking and Mobile banking as well as influencing factors, become important to bankers. With "perceived usefulness", "perceived ease of use", "quality of service", "perceived risk" and related aspects, this study discuss customers' intentions to use Internet banking and Mobile banking. Questionnaires is adopted as research methods for data collection and analysis. The results showed that "perceived usefulness", "perceived ease of use", "Quality of Service" and intentions to use have significant positive correlation while "perceived risk" and intentions to use have no significant negative correlation.
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50

"An integrated model for internet banking acceptance." 2000. http://library.cuhk.edu.hk/record=b5890191.

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by Leung Bun, Wong Kam Man.
Thesis (M.B.A.)--Chinese University of Hong Kong, 2000.
Includes bibliographical references (leaves 78-81).
ABSTRACT --- p.ii
ACKNOWLEDGEMENT --- p.iii
TABLE OF CONTENTS --- p.iv
LIST OF FIGURES AND TABLES --- p.v
Chapter
Chapter I. --- INTRODUCTION --- p.1
Chapter II. --- LITERATURE REVIEW --- p.4
Chapter III. --- RESEARCH MODEL --- p.10
Chapter IV. --- RESEARCH METHODOLOGY --- p.15
Chapter V. --- RESEARCH RESULTS --- p.20
Chapter VI. --- DISCUSSION OF RESEARCH RESULTS --- p.34
Chapter VII. --- IMPLICATIONS TO MANAGERS AND RESEARCHERS --- p.42
Chapter VIII. --- CONCLUSION --- p.48
APPENDIX --- p.49
BIBLIOGRAPHY --- p.78
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