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1

IFLA Satellite Meeting (2004 São Paulo, Brasil). The virtual customer: A new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004. München: Saur, 2005.

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2

Yves, St-Amand, and Lamarche Jean-François, eds. Les relations publiques dans une société en mouvance. Sainte-Foy, Québec: Presses de l'Université du Québec, 1998.

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3

Yves, St-Amand, and Lamarche Jean-François, eds. Les relations publiques dans une société en mouvance. 3rd ed. Sainte-Foy, Québec: Presses de l'Université du Québec, 2003.

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4

Yves, St-Amand, and Lamarche Jean-François, eds. Les relations publiques dans une société en mouvance. 2nd ed. Sainte-Foy: Presses de l'Université du Québec, 1999.

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5

Kempf, Olivier. Alliances et mésalliances dans le cyberespace. Paris: Economica, 2014.

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6

Chorin, Jacky. Le particularisme des relations du travail dans les entreprises publiques à statut. Paris: L.G.D.J., 1994.

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7

Stauber, John C. (John Clyde), 1953-, ed. Trust us, we're experts!: How industry manipulates science and gambles with your future. New York: Jeremy P. Tarcher/Putnam, 2001.

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8

Rea, Andrea. Jeunes immigrés dans la cité: Protestation collective, acteurs locaux et politiques publiques. Bruxelles: Editions Labor, 2001.

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9

Rea, Andrea. Jeunes immigrés dans la cité: Protestation collective, acteurs locaux et politiques publiques. Bruxelles: Labor, 2003.

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10

Scalia, Dominique. Communication et transparence: Par delà le cost control. Paris: Presses du management, 1999.

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11

Chaboud, Jack. La bande dessinée, outil de communication des entreprises: Narration du 9e type. Paris: Eyrolles, 1991.

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12

David, Phillips. Online public relations. London: Kogan Page, 2001.

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13

Libaert, Thierry. La communication de proximité: Pour une meilleure intégration de l'entreprise dans son environnement. Rueil-Malmaison (France): Ed. Liaisons, 1996.

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14

Libaert, Thierry. La communication de proximité. Rueil-Malmaison: Editions Liaisons, 1996.

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15

Demont, L. Communication des entreprises: Stratégies et pratiques. Paris: Nathan, 1996.

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16

Brault, Lionel. La COM: La communication d'entreprise au-delà du modèle publicitaire. Paris: Dunod, 1992.

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17

Charvin, François. Communication et entreprises. Paris: Eyrolles, 1991.

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18

Roselyne, Allemand, and Solis-Potvin Laurence, eds. Egalité et non-discrimination dans l'accès aux services publics et politiques publiques territoriales. Paris: Harmattan, 2008.

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19

Sims, Harvey R. Le degré de confiance du public dans son gouvernement et la prestation des services gouvernementaux. [Ottawa]: Centre canadien de gestion, 2001.

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20

Nouteau, Jean-Noël. Les relations-presse: Entreprises, collectivités, associations et syndicats professionnels, comment communiquer avec les journalistes? comment vous faire mieux connaître auprès du public? [Paris]: Les Éditions Demos, 2002.

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21

Préel, Bernard. Les générations mutantes: Belle époque, krach, mai 68, internet, quatre générations dans l'histoire. Paris: Découverte, 2005.

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22

Westphalen, M. H. Communicator: Le guide de la communication d'entreprise. 4th ed. Paris: Dunod, 2004.

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23

1949-, Borins Sandford F., ed. Digital state at the leading edge. Toronto: University of Toronto Press, 2007.

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24

Cavalier, Jean-Jacques. Techniques de production: Publicité et communication. Rosny: Bréal, 1994.

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25

Kessler, Philippe. Les médias et l'entreprise. Paris: CFPJ Éditions, 1996.

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26

Dagenais, Bernard. Le plan de communication: L'art de séduire ou de convaincre les autres. Sainte-Foy: Presses de l'Université Laval, 1998.

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27

Boisvert, Jacques. Administration de la communication de masse. Montréal, Qué: Morin, 1988.

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28

Libaert, Thierry. La communication de crise. 2nd ed. Paris: Dunod, 2005.

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29

Kohl, Susan. Getting Attention. San Diego: Elsevier Science, 2009.

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30

Lemire, Louise. L' approche systémique de la gestion des ressources humaines: Le contrat psychologique des relations d'emploi dans les administrations publiques du XXIe siècle. Sainte-Foy, Québec: Presses de l'Université du Québec, 2007.

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31

Li, Zhao, ed. Xin gui ze: Yong she hui hua mei ti zuo ying xiao he gong guan. Beijing: Ji xie gong ye chu ban she, 2011.

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32

1968-, Dittmore Stephen W., and Branvold Scott E. 1949-, eds. Sport public relations: Managing organizational communication. Champaign, IL: Human Kinetics, 2006.

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33

Heude, Rémi-Pierre. Guide de la communication pour l'entreprise: L'image de marque..., le positionnement..., le concept..., les médias à mettre en oeuvre..., le budget... Paris: Maxima, 2003.

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34

Khalid, Aziz, ed. Managing communications in a crisis. Burlington, Vt: Gower, 2003.

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35

Mavrikakis, Catherine, and Marie-France Wagner. Le spectacle politique dans la rue, du XVIe au XXIe siècle: Événements, rituels et récits. Montréal: Lux, 2005.

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36

Holmes, Douglas. e.gov: Strategie innovative per il governo e la pubblica amministrazione. Milano: FrancoAngeli, 2002.

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37

Middleberg, Don. Winning PR in the Wired World: Powerful Communications Strategies for the Noisy Digital Space. McGraw-Hill Companies, 2000.

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38

Holtz, Shel. Public Relations on the Net: Winning Strategies to Inform and Influence the Media, the Investment Community, the Government, the Public, and More! AMACOM, 1998.

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39

Winning PR in the Wired World. New York: McGraw-Hill, 2001.

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40

Winning PR in the Wired World: Powerful Communications Strategies for the Noisy Digital Space. McGraw-Hill Companies, 2000.

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41

Public Relations and Online Engagement: Audiences, Fandom and Influencers. Routledge, 2021.

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42

Tindall, Natalie T. J., and Amber L. Hutchins. Public Relations and Online Engagement: Audiences, Fandom and Influencers. Taylor & Francis Group, 2021.

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43

Tindall, Natalie T. J., and Amber L. Hutchins. Public Relations and Online Engagement: Audiences, Fandom and Influencers. Taylor & Francis Group, 2021.

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44

Public Relations and Online Engagement: Audiences, Fandom and Influencers. Routledge, 2021.

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45

Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution. Rowman & Littlefield Publishers, Incorporated, 2018.

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46

Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution. Rowman & Littlefield Publishers, Incorporated, 2024.

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47

Quesenberry, Keith A. Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution. Rowman & Littlefield Publishers, Incorporated, 2020.

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48

Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution. Rowman & Littlefield Publishers, Incorporated, 2018.

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49

Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution. Rowman & Littlefield Publishers, Incorporated, 2020.

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50

Social Media Strategy: Marketing, Advertising, and Public Relations in the Consumer Revolution. Rowman & Littlefield Publishers, Incorporated, 2024.

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