Journal articles: 'Internet in library reference services'

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Crawford, Gregory A., and Gary W. White. "Migrating to Internet-Based Reference Services." Internet Reference Services Quarterly 3, no. 4 (September 1998): 3–18. http://dx.doi.org/10.1300/j136v03n04_02.

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Jones, Marie F. "Internet Reference Services for Distance Education." Internet Reference Services Quarterly 9, no. 3-4 (May 27, 2004): 19–32. http://dx.doi.org/10.1300/j136v09n03_03.

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Bandyopadhyay, Aditi. "Internet-Based Reference Services In Medical Libraries." Internet Reference Services Quarterly 2, no. 1 (April 4, 1997): 67–77. http://dx.doi.org/10.1300/j136v02n01_08.

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Muslina, Muslina. "Implementasi Teknologi Informasi untuk Meningkatan Mutu Layanan Perpustakaan." Al-Ma'mun: Jurnal Kajian Kepustakawanan dan Informasi 1, no. 1 (July 31, 2020): 22–31. http://dx.doi.org/10.24090/jkki.v1i1.4051.

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Library services in this case the library services include circulation services, reference services, journal / magazine services, multimedia services, internet services and computer stations. These services must follow technological developments in providing information in accordance with the needs of users. IT in libraries is often a benchmark of progress and modernization of a library. The goal of information technology in improving service quality is easy, fast and accurate access through telecommunications networks (LAN, WAN , and internet). This article tries to explain what and how the implementation of information technology to improve the quality of library services. The conclusion is the implementation of information technology in improving the quality of library services is the application of technology used in conveying and processing information to improve quality or standards that must be achieved in the main activities in each library. services such as application to circulation services, reference services, periodical journal or magazine services, multimedia or audio-visual services, internet and computer station services, security services and procurement services.

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Brown, Jeanne M. "The Internet and the virtual architecture library." Art Libraries Journal 19, no. 4 (1994): 16–22. http://dx.doi.org/10.1017/s0307472200009044.

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The Internet affords the librarian many opportunities to enhance reference services. Online reference tools such as library catalogs, specialized indexes, directories, dictionaries, etc. provide access to bibliographic information, organizational information, and information about the net itself. In addition to the information resources available on the net, its communications power facilitates exchange of information and efficient use of expertise. Although finding specific information on the net can sometimes be a problem, due to the quantity of data and the net’s rapid expansion, search tools are being developed to mine the riches of the Internet. (This article is based on a paper presented at the 22nd annual ARLIS/NA Conference at Providence, Rhode Island, 15th February 1994).

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Faga, Asom, and Victoria Obaje. "The use of internet by staff for library service delivery at Benue State University, Makurdi, Nigeria." Journal of Library Services and Technologies 6, no. 1 (2024): 76–85. http://dx.doi.org/10.47524/jlst.v6i1.77.

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The study investigated the use of Internet by staff for library service delivery at Benue State University, Makurdi. Three specific objectives with corresponding research questions guided the study. The study adopted a descriptive survey research design. The population for the study was the entire 153 library staff in Benue State University Library. Since the population was relatively small and manageable by the researcher, no sampling was employed for the study. The instrument for data collection was a structure questionnaire Data was collected and analyzed using frequency counts, percentages, mean and standard deviation to answer the research questions. Findings of the study revealed that the internet services are utilized in areas such as acquisition services, cataloguing and classification services, awareness services, reference services, selective dissemination of information services, inter-library loan services, documentary services, circulation services, bibliographic services and resource sharing. The findings also revealed that, the internet services were utilized to a high extent for library services delivery. Challenges found to hinder the utilization of the internet services include: lack of maintenance culture, erratic power supply, high cost of connectivity, high cost of maintenance, technology obsolescence, low level of computer literacy required for effective use, poor funding for internet services, low bandwidth, copyright and access restrictions and inadequate hardware support. The study concluded that, Internet services are to a high extent utilized for effective library services delivery in Benue State Library. The following recommendations were made that, library administrators should ensure professional development programmes are provided for library staff that can inculcate computer literacy required for delivery of library services and Government should provide funds to the management of academic libraries to acquire internet services necessary for enhancing the effective delivery of library services.

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Floyd, Nancy L. "The National Library of Education." Education Libraries 20, no. 1-2 (September 5, 2017): 25. http://dx.doi.org/10.26443/el.v20i1-2.98.

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The National Library of Education is the largest federally funded library in the world devoted entirely to education. In March 1994, Congress created this new national library, bringing together the former U.S. Department of Education Research Library; the 1-800 user service; INet (ED/OERI's Internet site and services); and the Technology Resources Center. These units now operate in partnership with the ERIC to carry out reference and referral services; collection and technical services; resource sharing and cooperation, including Internet Services (INet); and marketing/public relations. NLE is planning a network of national education technology and related resources. The network will promote greater cooperation and resource sharing among education and library professionals, policymakers, the public and other providers and repositories of education information in America. It will also apply information science, computer and telecommunications technologies for the enhancement of education information dissemination.

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Muhamad, Sivana Salahadin, and Aso Mohammad Darwesh. "Smart University Library Management System Based on Internet of Things." UHD Journal of Science and Technology 4, no. 2 (August 20, 2020): 63. http://dx.doi.org/10.21928/uhdjst.v4n2y2020.pp63-74.

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With the innovation of new technologies, many life concepts have been changed. However, libraries remain the same in many sides while the main role of libraries has been changed and new references may not need a classical library as it was 50 years ago. In the same time, library services can be improved using Internet of Things (IoT) to increase user satisfactions. In recent years, there has been arisen in the diversity of implementation based on radio-frequency identification (RFID) systems and has been successfully utilized in several areas such as health care and transportation. RFID-based library management system will let rapid transaction flow for the library and could prove instant and long-term benefits to library in traceability and security. To solve the problem that it is inconvenient to find references in the traditional library, a kind of reference positioning system using RFID technology is designed to achieve fast search references in the library. Searching and sorting misplaced references are a hard task often carried out by the librarians. In this paper, the performance of RFID reader motion and tags allows fast transaction flow and easily handling the process like references borrowing from library can be done using RFID technology and users will get notified using Global System for Mobile. Two big issues have been exposed and tried to find the best solution for them, first is the management process of any library, from user management to shelving system and the second one is the data and reference security. The results show that the system can quickly find the references that bookworms hid, and the references are not timely put back on the shelves. Furthermore, the new library hall design and IoT-based system improve the security.

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Casey, Anne Marie. "A Historical Overview of Internet Reference Services for Distance Learners." Internet Reference Services Quarterly 9, no. 3-4 (May 27, 2004): 5–17. http://dx.doi.org/10.1300/j136v09n03_02.

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Onyeisi, Otonekwu Florence, Saliu Usman Ajisafe, and Oyedokun Tunde Toyese. "Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria." Insaniyat: Journal of Islam and Humanities 3, no. 2 (May 31, 2019): 85–98. http://dx.doi.org/10.15408/insaniyat.v3i2.10326.

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The study evaluated users’ satisfaction with the reference services of federal university libraries in southeastern Nigeria. The study adopted a descriptive survey design, and questionnaire served as an instrument for data collection. Drawing from a population of 20,570, a questionnaire was administered to 394 undergraduate library users of which 351 were completed and found useful for data analysis. The findings revealed that users were satisfied with library reference services except those they are not familiar with and none of the categories of reference services was rated very high. Most library users are not familiar with translation service, internet service, and e-mail service along with library OPAC. Reference librarians have a good customer relationship with the users, even though they are yet to fortify their presence in an online environment. Sequential to the above unearthing, recommendations were given that reference librarians should adopt public relation technique in relating to users and other stakeholders of the library. More so, awareness of reference services should be created through library publicity and marketing of library services among the community of users. The recommendation was also given that the reference librarian should be ICT compliance to be able to perform excellently in an online environment.

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Maheswaran, R. "Design and Development of Library Gateway: Special Reference to University of Peradeniya, Sri Lanka." Indian Journal of Information Sources and Services 6, no. 2 (November 5, 2016): 41–45. http://dx.doi.org/10.51983/ijiss.2016.6.2.443.

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The library professions are nowadays heavily involved in providing access to information through library websites and it is a challenge to design a website that has reliable content and a user interface that is easy and intuitive to those who use it. This article explains how we can develop University of Peradeniya Library website that also provides online services, searchable and browsable catalogues of Internet-based resources. This Library website provides online resources and often linked up with other relevant and related sites for more information on the same area. This paper describes how the University of Peradeniya Library gateway helpful to provide the services in the field of all the subjects related to the university. The service aims to provide a trusted source of selected, high-quality Internet information and also promote the electronic resources which result from research and teaching in the University of Peradeniya.

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Parangu, Reza Nawafella Alya, Irva Yunita, and Kaukabilla Alya Parangu. "VIRTUAL REFERENCE SERVICES: ‘ASK LIBRARIAN’ QUESTION AND ANSWER (Q&A) SERVICES WITH REAL-TIME SYSTEM." Jurnal El-Pustaka 4, no. 1 (August 8, 2023): 36–46. http://dx.doi.org/10.24042/el-pustaka.v4i1.16489.

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A virtual reference service is a service where librarians and users can communicate with each other in real time over the Internet. This study aims to analyze the virtual reference service 'Ask a Librarian' as a service with a real-time system, which is one of the library strategies for providing reference services to users without limited space and time. This study uses a qualitative approach. This article is based on literature studies that support the subject. The study result shows that the virtual reference service 'Ask a Librarian' makes it easy for reference librarians to provide information on user questions remotely, the quality of the information on this feature is very credible and quality because user questions about any library information are answered directly by the local reference librarian. With the real-time system used in this service, the completion time of activity, responsiveness, or latency is an important aspect of system quality. The presence of these services is expected to provide reference services to users without space constraints in a short time.

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Bondarenko, Elena, and Alla Dickaya. "Virtual reference service in the Central Scientific Library of Belarus National Academy of Sciences. (Practical experience)." Scientific and Technical Libraries, no. 8 (August 1, 2016): 44–54. http://dx.doi.org/10.33186/1027-3689-2016-8-44-54.

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The virtual reference services in the Central Scientific Library (Belarus NAS) enable remote users to get competent professional support and reliable information based on the library collection and Internet-resources. The authors examine the main functions of the virtual reference service and give statistical data based on fulfilled inquiries.

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Chowdhury, Gobinda, and Simone Margariti. "Digital reference services: a snapshot of the current practices in Scottish libraries." Library Review 53, no. 1 (January 1, 2004): 50–60. http://dx.doi.org/10.1108/00242530410514793.

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Discusses the current practices followed by some major libraries in Scotland for providing digital reference services (DRS). Refers to the DRSs provided by three academic libraries, namely Glasgow University Library, the University of Strathclyde Library, and Glasgow Caledonian University Library, and two other premier libraries in Scotland, the Mitchell Library in Glasgow and the National Library of Scotland in Edinburgh. Concludes that digital reference services are effective forms of service delivery in Scotland’s academic, national and public libraries, but that their full potential has not yet been exploited. E‐mail is the major technology used in providing digital reference, although plans are under way to use more sophisticated Internet technologies. Notes that the majority of enquiries handled by the libraries are relatively low‐level rather than concerning specific knowledge domains, and training the users to extract information from the best digital resources still remains a challenge.

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Ursachi, Lenuța. "Redefining the reference librarian in the university environment." Revista Română de Biblioteconomie și Știința Informării = Romanian Journal of Library and Information Science 16, no. 2 (2021): 1–11. http://dx.doi.org/10.26660/rrbsi.2020.16.2.1.

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The reference librarian and the services provided hold more than ever the attention of users at the “Dun?rea de Jos” University Library of Galati (DJULG). The Internet, technology and struggle for survival left a significant mark on both librarians' skills and reference services in the new context of the information society. In order to align with new trends in librarianship and to respond effectively to the increasingly complex demands of users, the reference librarians had to move beyond the traditional and reinvent themselves. As a result, new skills have been acquired and new services emerged in the information landscape of the university library. The paper examines the evolution of the reference services at DJULG over the last ten years, emphasizing the changes of the librarian profile in this area. The variety of information sources, the emergence of new information technologies, the movement on open access have been the main elements that contributed to the professional development of the reference librarian and the implementation of new models of services for users. The case of the university library in this study reveals different profiles of the reference librarian: researcher, educator in information literacy, bibliometrician, wikilibrarian, digital resources manager, reference manager etc. Not far from the truth, we can say that the reference librarian became a chameleon, from the perspective of information evolution and ensuring sustainable library services.

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., T. Kala, and R. Jayabal . "Use and User Perception of Library Collection and Services by the Cherraan’s College of Nursing Students, Coimbatore, Tamil Nadu." Indian Journal of Information Sources and Services 9, no. 2 (May 5, 2019): 34–37. http://dx.doi.org/10.51983/ijiss.2019.9.2.628.

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Aim of the study was to investigate the use and user perception towards the use of library for accessing information needs by the cherraan’s college of nursing students affiliated to Tamil Nadu Dr. MGR Medical University. The objectives were to determine the level of use and user perception with library information resources and services. Survey method was adopted and questionnaires method was used as a data collection tool. A 100% response rate. The result of the study showed that users were satisfied with the library collection and services and using web resources for information in the library. The findings of the study among the 92 respondents 95.65% of respondents purpose of visit is to refer Text/ Reference books, 81.52% of respondents visit library daily, 78.26% of respondents use library collections with Text/ Reference books, 81.52%% of respondents mostly use Library services with Text/ Reference books and computer/Internet facility, 73.91% of respondents use from e-consortium Dr. MGR Medical University.

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Medina Hernández, Ana I. "Library Services During COVID-19 Pandemic." International Journal of Librarianship 9, no. 1 (April 29, 2024): 95–108. http://dx.doi.org/10.23974/ijol.2024.vol9.1.360.

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This study aimed to review how an academic library in Puerto Rico supported the demands of technology-assisted education during the COVID-19 pandemic. This study identified the challenges of providing virtual library services during public health emergencies. Likewise, librarians described their experiences with virtual reference services. The study uses a case study as a research design. Data collection was through a virtual focus group. The results indicate that the main challenges were technology availability issues, fragile Internet infrastructure, a lack of digital skills for remote work, and vulnerabilities in leadership and institutional planning. Librarians identified weaknesses in the technological infrastructure and staff skills as challenges during emergencies. This research helps generate more knowledge about the impact of digital services from Puerto Rican academic libraries in support of technology-assisted education initiatives during the COVID-19 pandemic. Furthermore, understanding librarians' perspectives regarding challenges and needs during emergencies helps develop new service policies and strengthen procedures to improve working conditions for these professionals.

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Xu, Hai Cheng, Jin Wei Fu, and Hong Jun Luo. "Research on Utilization of Library Website Digital Resources Based on Web." Applied Mechanics and Materials 513-517 (February 2014): 667–70. http://dx.doi.org/10.4028/www.scientific.net/amm.513-517.667.

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With the rapid development and widespread use of Internet, readers, especially scientific researchers, depend more on Internet than on traditional library services for necessary information. The Web access of libraries has begun to lay more emphasis on digital reference and consultation services. More importantly, this new type of service is becoming the focus of many scholars research at home and abroad. In this paper, we design a library digital resources management system based on the semantic Web technology, and analyze the access control model in our system by the semantic Web.

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Abdullah, Noor Azlin, and Safawi Abdul Rahman. "Application of Information Success Model in Perpustakaan Tun Abdul Razak (PTAR) UiTM." Journal of Academic Library Management (AcLiM) 1, no. 1 (July 6, 2021): 24–30. http://dx.doi.org/10.24191/aclim.v1i1.3.

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Information and Communications Technology (ICT) and Internet have changed the way organizations deliver services. Using ICT and Internet technology, organizations can deliver digital services to consumers quickly and effectively. In the context of libraries and digital libraries, service delivery has been greatly improved along with the extensive use of ICT and Internet in the library. This paper discusses the delivery of digital library services at UiTM’s Tun Abdul Razak Library (PTAR) with reference to the Information System Success Model introduced by Delone & Mclane. PTAR digital library initiatives such as MyKnowledge Portal, CHAT WITH LIBRARIAN, E-Class Information Skills (eKKM) are discussed by mapping them with service quality (SQ), Information Quality and System Quality elements in the IS Success Model. As a result, from the context of the use of the system as a service delivery platform, the implementation of PTAR digital initiative is found to be aligned with IS Success Model

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Qayyum, Muhammad Asim. "Internet Reference Services and the Reference Desk: Does the Nature of a User's Query Really Change?" Internet Reference Services Quarterly 7, no. 3 (March 2002): 15–22. http://dx.doi.org/10.1300/j136v07n03_03.

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Dvorkina, Margarita Ya, and Elena Yu Elisina. "Remote Library Services: the Core and Realization in Modern Conditions." Bibliotekovedenie [Library and Information Science (Russia)], no. 5 (October 28, 2015): 38–43. http://dx.doi.org/10.25281/0869-608x-2015-0-5-38-43.

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The article is devoted to the genesis, formation and development of the remote library services that do not require presence of the user in library premises and do not have spatial, status and time constraints. It is substantiated the use of the term “Remote Library Services” and given its definition. There are presented the service forms through which the remote library services operate: access to full-text resources, including electronic subscription, virtual inquiry/reference, presentation of exhibitions, presentations, Internet conferences, etc. on the websites of libraries. Special attention is paid to the access services to full-text documents. There are described some of the problems of implementation of the remote library services, primarily, related to the copyright.

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E., Okwu, and Obi B.B. "Library Policies for 21st Century Reference Service Delivery: Its Implication For Post Covid-19 Era." British Journal of Library and Information Management 2, no. 1 (October 5, 2022): 18–28. http://dx.doi.org/10.52589/bjlim-ogijqoao.

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In the 21st century, the internet has become a powerful, popular and more essential channel for the delivery of reference services and it is rapidly gaining wide patronage. In order to key into this new concept, libraries have resorted to leveraging digital technologies to meet the information needs and demands of the 21st century seekers in this era. However, to freely and confidently utilise the digital technologies in reference service delivery, there is a need to have policies which will guide the reference service delivery and the technologies to adopt. This paper discussed the library policies for 21st century reference service delivery and its implication for present day information seekers that will enhance reference services. It also explained the five laws of library science as applicable to reference services in this period, the information sources required and the way forward.

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Waugh, Katharine A. "It's a Whole New Place Since We Began Internet-Based Reference Services." Internet Reference Services Quarterly 3, no. 4 (September 1998): 1. http://dx.doi.org/10.1300/j136v03n04_01.

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Permatasari, Sofia, Rully Khairul Anwar, Siti Chaerani Djen Amar, and Evi Nursanti Rukmana. "Penelitian Pelayanan Perpustakaan Era Kenormalan Baru Pada Data Base Google Scholar." Media Pustakawan 30, no. 2 (November 22, 2023): 143–55. http://dx.doi.org/10.37014/medpus.v30i2.4614.

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The Covid-19 outbreak in Indonesia has changed library services into a new era of normality. This research aims to find out, (1) types of library information sources, (2) library services and (3) the role of librarians in the new normal era. This research uses the narrative literature review method so that it is expected to obtain a theoretical basis that can support in solving the problem being studied. The number of scientific articles analyzed was 12 pieces from the Google Scholar database for the period 2020 – 2022. Researchers use the Google Scholar database because it has advantages including the availability of various scientific articles that are easily accessible, efficient in the use of cost and time. The results and discussion show that library services in the new normal era are based on the internet and information technology. The library collection consists of repackaging information in digital format, developing open library collections and e-journals. Library services consist of librarian delivery services, social media-based library services, online reference services and digital libraries. It is concluded that the role of library libararians in the new normal era is very important and education and training are needed in order to have competence in the field of internet and information technology which plays a very important role in library services in the new normal era.

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Vemali, Appalaswami Naidu. "Usage Pattern of Library Services in Degree College Libraries in Visakhapatnam District: A Survey." Indian Journal of Information Sources and Services 10, no. 1 (May 5, 2020): 18–26. http://dx.doi.org/10.51983/ijiss.2020.10.1.482.

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The present study deals with the user’s attitude towards the usage of library services in degree college libraries in Visakhapatnam District, Andhra Pradesh. The primary data collected through a questionnaire, distributed 1485 respondents and received only 1100 respondents, the response rate is 74%. The study mainly focuses on usage level of various library services available in sample degree colleges. The results showed that the students prefer to use book borrowing service heavily as compared to other library services. It is followed by reprographic service, reference service, internet services, selective dissemination of information service, and current awareness service at the second, third, fourth, fifth, and sixth ranks, respectively.

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Ruan, Lian. "Designing and Developing Internet Reference Services to Support Firefighter Distance Learners in Illinois." Internet Reference Services Quarterly 9, no. 1-2 (April 13, 2004): 147–72. http://dx.doi.org/10.1300/j136v09n01_11.

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Olla, Grace Omolara O., Paul Adesola Adekunle, Roseline Mitana Oshiname, and Ayoola Oluwaseun Ajayi. "Measuring Customer Satisfaction in Bowen University Library, Nigeria." International Journal of Library and Information Services 8, no. 2 (July 2019): 1–21. http://dx.doi.org/10.4018/ijlis.2019070101.

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This study examines user satisfaction with the library products and services, facilities and conduciveness of the library environment, and ease of obtaining materials, as they affect their decision in patronizing the library. The study population comprises Bowen University students from diverse disciplines, levels and ages. Data was collected with an adapted questionnaire administered to over 400 respondents using convenience sampling technique. Descriptive statistics were adopted in measuring user satisfaction. Findings revealed that Bowen University Library users were satisfied with the products, services, facilities and conduciveness of the library environment. Nevertheless, a majority of the respondents reported that they seldom obtain materials from the library promptly. It was therefore recommended that library management should work more on training users on how to access materials through available services (e.g. OPAC, Library Portal) provide stable internet services, functional reference service, regular shelf maintenance, provide current information resources.

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Maceli, Monica, Susan Wiedenbeck, and Eileen Abels. "The Internet Public Library (IPL): An Exploratory Case Study on User Perceptions." Information Technology and Libraries 30, no. 1 (March 1, 2011): 16. http://dx.doi.org/10.6017/ital.v30i1.3041.

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The Internet Public Library (IPL), now known as ipl2, was created in 1995 with the mission of serving the public by providing librarian-recommended Internet resources and reference help. We present an exploratory case study on public perceptions of an “Internet public library,” based on qualitative analysis of interviews with ten college student participants: some current users and others unfamiliar with the IPL. The exploratory interviews revealed some confusion around the IPL’s name and the types of resources and services that would be offered. Participants made many positive comments about the IPL’s resource quality, credibility, and personal help.

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Jay, Margaret, and Sheila Webber. "Impact of the internet on delivery of reference services in English public libraries." Program 39, no. 1 (March 2005): 25–38. http://dx.doi.org/10.1108/00330330510578787.

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Bandyopadhyay, Aditi, and Mary Kate Boyd-Byrnes. "Is the need for mediated reference service in academic libraries fading away in the digital environment?" Reference Services Review 44, no. 4 (November 14, 2016): 596–626. http://dx.doi.org/10.1108/rsr-02-2016-0012.

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Purpose Academic libraries are experiencing numerous changes in their services due to high demands for digital resources and changes in users’ information needs and expectations. Many academic library users give preferences to Google, Google Scholar and other search engines on the internet when they search for information. As reference transactions are decreasing in many academic institutions, this paper aims to investigate the continuing need for mediated reference services in the technology-driven environment in academic libraries. Design/methodology/approach The authors have conducted a literature review to document and analyze the current trends in reference services in academic libraries. They have examined the relevant published literature through a series of reflective questions to determine whether the demise of mediated reference services is imminent in academic libraries. While this literature review is by no means an exhaustive one, the authors have provided a fairly comprehensive representation of articles to synthesize an overview of the history, evolution, and current trends of reference services in academic libraries. Findings This paper clearly demonstrates the importance of human-mediated reference services in academic libraries. It reinforces the need for skilled, knowledgeable professional librarians to provide effective and efficient reference services in a digital environment. Practical implications This paper provides a comprehensive overview of current trends in reference services in academic libraries and analyzes the merits and demerits of these trends to establish the need for mediated reference services in academic libraries. The arguments used in this paper will be useful for library and informational professionals as validation for the need to hire skilled, knowledgeable reference librarians to provide reference services in a digital environment. Originality/value This paper critically looks at the current trends and practices in reference services through the published literature to determine the future need for mediated reference services in academic libraries. It offers important insights to demonstrate why professional librarians’ skills, knowledge and expertise are essential to provide efficient reference services in the digital age.

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PRATALA, BOGA. "PENINGKATAN LAYANAN PERPUSTAKAAN IPDN KAMPUS JAKARTA MELALUI SISTEM PERPUSTAKAAN DIGITAL." CENDEKIA: Jurnal Ilmu Pengetahuan 2, no. 1 (January 7, 2022): 1–7. http://dx.doi.org/10.51878/cendekia.v2i1.831.

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Digital library system is an application of information technology that keep, obtain and disseminate the scientific information in digital format. In a simple analogy, it is a place to keep the digital library collections. Currently, Campus IPDN Jakarta Library does not yet have a digital library system due to the lack of attention from the leadership, limited budget, and lack of human resources who manage the library. The constraints faced by the Campus IPDN Jakarta Library have led to a decline in lending services, reference services, information retrieval services, and Internet services. To overcome it, a digital library system is needed in Campus IPDN Jakarta Library environment. This requires the adequate facilities and infrastructure, human resources who master technology, and an adequate budget. ABSTRAKSistem perpustakaan digital adalah penerapan teknologi informasi sebagai sarana untuk menyimpan, mendapatkan dan menyebarluaskan informasi ilmu pengetahuan dalam format digital. Atau secara sederhana dapat dianalogikan sebagai tempat menyimpan koleksi perpustakaan yang sudah dalam bentuk digital. Saat ini, Perpustakaan IPDN Kampus Jakarta belum memiliki sistem perpustakaan digital dikarenakan kurangnya perhatian Pimpinan, terbatasnya anggaran, dan kurangnya Sumber Daya Manusia yang mengelola perpustakaan. Kendala yang dihadapi Perpustakaan IPDN Kampus Jakarta ini menyebabkan menurunnya layanan peminjaman, layanan referensi, layanan Penelusuran Informasi, dan layanan Internet. Untuk mengatasi ini, diperlukan sistem perpustakaan digital di lingkungan Perpustakan Kampus Jakarta. Hal ini memerlukan sarana dan prasarana yang memadai, sumber daya manusia yang menguasai teknologi, dan anggaran yang mencukupi.

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Emmanuel Baro, Ebikabowei, Bueaty U. Efe, and Gboyega K. Oyeniran. "Reference inquiries received through different channels." Reference Services Review 42, no. 3 (August 5, 2014): 514–29. http://dx.doi.org/10.1108/rsr-09-2013-0049.

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Purpose – This study aims to investigate the different channels reference librarians receive reference inquiries from patrons in university libraries in Nigeria. Design/methodology/approach – A questionnaire was used to collect data on the various channels through which reference librarians received reference inquiries in Nigerian university libraries. The questionnaire was administered using an online method. Findings – It emerged that the face-to-face traditional reference desk was rated as the highest channel through which librarians receive reference inquiries in Nigeria, followed by library Facebook page and phone/short message service (SMS). Instant messaging (IM) and e-mail were identified as the least used channels by the patrons. The challenges mentioned include the absence of policy statements concerning virtual reference services; the lack of information and communications technology (ICT) skills on the part of librarians; slow Internet connectivity; power failures; management’s lack of support for emerging technologies; IM’s limitations; user’s expectations of instant answer; inarticulate requests; and lack of adequate current reference materials. Research limitations/implications – The findings are from a small sample size; therefore, the findings may not be substantial enough to generalize. Further study is necessary to determine if these results are consistent throughout other university libraries in Nigeria. Originality/value – The findings will inform university libraries in developing countries that are planning to adopt virtual reference services to deliver reference services to users anywhere, anytime.

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Murugesan, N. "Quarterly User Satisfaction with Academic Library Resources, Services and Facilities: A Study in Angel College of Engineering and Technology Tirupur, Tamil Nadu." Asian Review of Social Sciences 4, no. 2 (November 15, 2015): 42–45. http://dx.doi.org/10.51983/arss-2015.4.2.1323.

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Information is most essential to students, faculty, and academicians as well as researcher to update their knowledge. The library is a wide resource to provide information to all kind of users. The present study suggested the use and satisfaction level of the users of Angel College of Engineering Technology Tirupur, Tamilnadu, India. A questionnaire collected from 240 users with the data on preferred use of library resources and level of user satisfaction of library resources, library services and facilities. The findings reveal that the users mainly use the textbooks compared to other print information resources. Users are more satisfied with the availability of textbooks, Internet facility, Photocopy service, Scanning facility, book lending services, reading room and furniture. Respondents were generally satisfied with the quality of ACTM Library reference collection and others.

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Nescheret, Marina Y. "Virtual Reference Service of the Russian State Library: Preliminary Results of Work." Bibliotekovedenie [Russian Journal of Library Science], no. 1 (February 10, 2010): 45–48. http://dx.doi.org/10.25281/0869-608x-2010-0-1-45-48.

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The article is devoted to the new form of reference service, so-called “the virtual reference service”. Its purpose is to provide the personalized information support to the remote users, without dependence on their site. Virtual reference service is constructed on a combination of opportunities of the automated search toolkit and professional skills of a bibliographer. Abroad the first virtual reference services have appeared in the middle of 1990th and now many foreign and Russian libraries have the specialized sections on the web-sites. In the Russian State Library the virtual reference desk has opened on April, 17, 2007. In spite of the fact that virtual help service of the Russian State Library has a small operational experience, it can be an example for successful realization of reference service on the basis of Internet technologies. It provides to the remote user efficiency, completeness and high quality of the information.

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Khan, Javed. "IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON LIBRARY AND ITS SERVICES." International Journal of Research -GRANTHAALAYAH 4, no. 9 (September 30, 2016): 97–100. http://dx.doi.org/10.29121/granthaalayah.v4.i9.2016.2540.

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Computing technology, communication technology, and mass storage technology are some of the areas of continuous development that reshape the way libraries access, retrieve, store, manipulate, and disseminate information to users. ICT has impacted on every sphere of academic library activity especially in the form of the library collection development strategies, library building and consortia. Information and Communication Technology (ICT) has brought unprecedented changes and transformation to academic library and information services, conventional LIS such as OPAC, user services, reference service, bibliographic services, current awareness services, document delivery, interlibrary loan, audio visual services, and customer relations can be provided more efficiently and effectively using ICT, as they offer convenient time, place, cost effectiveness, faster and most-up-to-date dissemination and end users involvement in the library and information services process. The impact of ICT characterized on information services by changes in format, content and method of production, and delivery of information products. Emergence of the Internet as the largest repository of information and knowledge, changed role of library and information science professionals from intermediary to facilitator, new tools for dissemination of information and shift from physical to virtual services environment and extinction of some conventional information services and emergence of new and innovation web based.

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Nunekpeku, Paul. "Establishing clients’ satisfaction levels with automated library based services." Digital Library Perspectives 36, no. 1 (December 2, 2019): 8–20. http://dx.doi.org/10.1108/dlp-02-2019-0004.

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Purpose Library automation is required in academic libraries to meet the dynamic demands of clients. This study aims to investigate the level of clients’ satisfaction of Sam Jonah library automation. Design/methodology/approach The study utilized the descriptive research design by using an exploratory case study research method. A disproportionate stratified random sampling was used to select 322 respondents (undergraduates, postgraduates and lecturers/researchers) who consented to participate in the study. Questionnaire and informal interview were used for the data collection. Findings The study showed that more than half of the clients of Sam Jonah library were moderately satisfied with the library’s automation. Clients mostly access internet/Wi-Fi and reference service. Patronage of the services including photocopying, borrowing of books (circulation), e-resources/academic databases, institutional repository, library website and the OPAC was not encouraging. Increase in user education was recommended to improve their usage. Research limitations/implications The study was limited to only one academic library, namely, Sam Jonah library of the University of Cape Coast, Ghana. Originality/value The study provides insight into a case study of satisfactory level of clients in accessing automated services of Sam Jonah Library to serve as a basis for further research.

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Tadaferua, Eguono. "Application of social media for reference service delivery in academic libraries in Delta State, Nigeria." Journal of ICT Development, Applications and Research 5, no. 2 (2023): 74–82. http://dx.doi.org/10.47524/jictdar.v5i2.75.

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This study investigated the application of social media for reference service delivery in academic libraries in Delta State, Nigeria. The objectives is to ascertain the kind of reference services offered, identify the facilities available for the application of social media, identify the social media reference librarians used in academic libraries in Delta State. and to identity the constraints to the application of social media by reference librarians. Four research questions guided the study. The descriptive survey design was used. A sample size of 12 respondents was used. The instrument used was the questionnaire. The data was analyzed using the frequency table and simple percentage. The findings revealed that amongst others that the two major types of reference service which are direct and indirect reference services are in used by the Delta State academic libraries, they already have the facilities such as internet, computers, and webcam that will enable them to apply social media as a tool in the provision of reference services in meeting the needs of library users, Facebook, MySpace, Twitter, WhatsApp and YouTube can be used for reference service delivery. Therefore this study recommends that the All the academic libraries that already have facilities such as computers, Internet, and webcam should incorporate social media tools in the reference section and it should be sustained in order to ensure continuity and usability in the provision of reference services and academic libraries should make sure that modalities are put in place for constant power supply, good network provision, and retraining of staff.

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Vovk, Nataliia, and Sofia Zhavoronko. "POSITIONING OF THE LIBRARY IN THE YOUTH INTERNET ENVIRONMENT." Scientific journal “Library Science. Record Studies. Informology”, no. 2 (September 1, 2021): 23–32. http://dx.doi.org/10.32461/2409-9805.2.2021.238777.

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The purpose of the article is to study the organizational aspects of advertising and information presentation of modern public libraries on the Internet. The main tasks of the work are the research of the state of the problem studying; analysis of the peculiarities of the modern libraries’ representation in cyberspace; research of advertising and information support methods of the regional library; creating and filling the library's Instagram page. The methodology uses the tools of the modeling method: problem statement, creation, and analysis of the model. The application of the integrity principles, hierarchy, and structure makes it possible to consider the library's page on the social network Instagram as part of the library promotion. The scientific novelty of the work is the expansion of theoretical knowledge and practical skills in presenting the libraries’ activities in social networks and the impact of the latter on the involvement of young people in libraries. The article considers the main aspects of popularization of the regional library in the social network Instagram. Conclusions. The study showed that by using social networks as a tool for presentation in cyberspace, library institutions promptly inform visitors about current library news, provide round-the-clock access to information resources and provide remote reference and information services.

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Devine, Sean, and Daniel Woods. "Internet‐based reference services and community libraries: A need for new models and strategies." Electronic Library 14, no. 4 (April 1996): 299–302. http://dx.doi.org/10.1108/eb045483.

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Tang, Kai, and Yuan Yuan Zhang. "Research on the Construction of Service Mode in University Mobile Digital Library." Advanced Materials Research 774-776 (September 2013): 1782–85. http://dx.doi.org/10.4028/www.scientific.net/amr.774-776.1782.

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University mobile digital library is a new service system in digital library. Based on wireless network, Internet and multimedia technology, readers of mobile digital library can make use of a variety of mobile terminal conveniently and flexibly to access services and resources without any limitation on time and space. Service pattern of mobile digital library mainly has SMS service mode, WAP service mode, mobile reference service mode and digital full-text reading service mode. This paper discusses the architecture of mobile digital library mode, which includes base layer, content layer, technology layer and user layer, and establishes the technical framework of mobile digital library system, which has the characteristics of unique authentication, unified retrieval and comprehensive function, etc.

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Congge, Umar. "Dampak Penerapan Elfan Bookless Library System di Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Sinjai." Journal of Government Insight 3, no. 1 (June 6, 2023): 323–30. http://dx.doi.org/10.47030/jgi.v3i1.639.

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Digital libraries are one of the government's innovative products in an effort to increase interest in literacy and provide a place of reference for the community which is expected to function better. This digital library has been implemented in several regions in Indonesia, one of which is in Sinjai Regency. the policy of implementing digital libraries in Sinjai Regency began to be implemented in 2019. This article uses qualitative research with a descriptive approach. The data obtained is then selected, presented and analyzed using the content analysis method. The results of the study show thatElfan Bookless Library System contains approximately 5000 books that can be accessed by users. The Sinjai Regional Library and Archives Service provides services to visitors by using a QR Code that can be scanned at the Sinjai Regional Library and Archives Service. In addition, the free internet network also makes it easy for visitors to access these services. However, the majority of visitors are not aware of any information on these digital library services which is presented side by side with POCADI (Digital Reading Corner).

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Rice, Kimberley. "Moving out: Miller, William, and Pellen, Rita M, edsImproving internet reference services to distance learners.Binghamton, NY: Haworth Information Press, 2004. 219p US$29.95 soft cover (also published as Internet Reference Services Quarterly 9, 1/2) ISBN 0789027186." Australian Library Journal 55, no. 4 (November 2006): 374. http://dx.doi.org/10.1080/00049670.2006.10722338.

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Maccaferri, James Tilio, and Marilyn K. Harhai. "What Pennsylvania Public Libraries Want: An Analysis of PAMAILALL Job Advertisements." Pennsylvania Libraries: Research & Practice 7, no. 1 (May 20, 2019): 9–24. http://dx.doi.org/10.5195/palrap.2019.201.

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Job advertisements appearing on the Internet discussion list PAMAILALL from October 2017 to September 2018 were analyzed to determine the nature of and requirements for professional and non-professional positions in Pennsylvania public libraries. The analysis concludes that professional positions tend to be permanent and full-time, require a master’s degree in library science, and be in the areas of administration, reference, and children’s and youth services. Non-professional positions tend to be permanent but part-time, have lower and more diverse educational requirements, and be in access services and children’s and youth services. Required years of experience vary widely for both professional and non-professional positions, with many advertisements not stating any. The results can inform job seekers on needed skills. MLS students interested in public librarianship should acquire skills in library public services and administration and that MLS curricula should provide a strong core in traditional library knowledge, skills, and abilities as well as elective courses in public services and administration. For those interested in non-professional positions, development of transferable skills, such as interpersonal and communication skills, should be documented.

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Burger, Amy, Jung-ran Park, and Guisu Li. "Application of Reference Guidelines for Assessing the Quality of the Internet Public Library's Virtual Reference Services." Internet Reference Services Quarterly 15, no. 4 (December 10, 2010): 209–26. http://dx.doi.org/10.1080/10875301.2010.526479.

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Chand, Subhash, and Nishi Singh. "User Satisfaction in Engineering Institution Libraries: A Case Study of Advanced College of Technology & Management." Indian Journal of Information Sources and Services 4, no. 1 (May 5, 2014): 32–37. http://dx.doi.org/10.51983/ijiss.2014.4.1.393.

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Information is most essential to students, research scholars, and academicians as well as public to update their knowledge. The library is a wide resource to provide information to all kind of users. The present study suggested the use and satisfaction level of the users of Advanced College of Technology & Management Aurangabad, Palwal, Haryana, India. A questionnaire collected from 200 users with the data on preferred use of print information resources and level of user satisfaction of print and electronic resources, library services and facilities. The findings reveal that the users mainly use the textbooks compared to other print information resources. Users are more satisfied with the availability of textbooks, Internet facility, Photocopy service, Scanning facility, book lending services, reading room and furniture. Respondents were generally satisfied with the quality of ACTM Library reference collection and others.

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Abdukakhorova, Muazzam. "The importance of using a virtual reference service in the process of independent learning." Infolib 28, no. 4 (December 30, 2021): 54–56. http://dx.doi.org/10.47267/2181-8207/2021/4-088.

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The article announces the capabilities of libraries in the modern era. Thus, it is emphasized that today most of the library resources are adapted to the online mode, which makes it easier to access the database and special collections via a computer. Nowadays readers can use the personal account of the library without even leaving home. But this does not mean that remote access will reduce the demand for librarian support. Traditionally, it is natural for a user in need of expert assistance to feel the need for support even remotely. Therefore, it is advisable to create a modern virtual (or digital) reference service in conjunction with the traditional information service. Along the way, the author explains some of the new services in the library system. A virtual reference is a type of service that allows librarians and users to communicate in real time via the Internet, email, chat, or instant messaging. Improving all of these capabilities is the hottest topic in libraries today.

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Demyda, Ievheniia F. "СЕРВІСИ ЕЛЕКТРОННИХ КАТАЛОГІВ ЯК ЗАСІБ РОЗВИТКУ ІНФОРМАЦІЙНОЇ КОМПЕТЕНТНОСТІ КОРИСТУВАЧІВ НАУКОВОЇ БІБЛІОТЕКИ." Information Technologies and Learning Tools 55, no. 5 (October 31, 2016): 125. http://dx.doi.org/10.33407/itlt.v55i5.1436.

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The author of the article raises a question about library users; she is concerned that they are not well aware of modern library information technologies and how to use electronic reference and bibliographic resources, in particular databases of articles and materials taken from periodicals. In order to improve user information competence the author of the article presents functional and information retrieval features of the subject “Periodicals” bibliographic database of the electronic catalogue of V. Sukhomlynskyi State Scientific and Pedagogical Library of Ukraine, a coordinating and scientific methodical centre of the system of education libraries of Ukraine. The forms of propagating the resource to users in particular using Internet information services are described.

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., Samiksha Subba, and Subarna Kumar Das. "Evaluation of the Use of College Library Resources and Services by the Undergraduate Students in Darjeeling District of West Bengal." Indian Journal of Information Sources and Services 9, no. 2 (May 5, 2019): 10–15. http://dx.doi.org/10.51983/ijiss.2019.9.2.633.

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The present study was conducted in 20 college libraries of Darjeeling district of West Bengal to analyze the use of library resources and services by student users. The survey research method using structured questionnaires was adopted for the collection of data from the users. A total of 400 questionnaires were distributed randomly to the users, out of which 364 completely filled-in questionnaires were received back and included in the analysis. The findings reveal that majority of student users visit the college libraries on a regular basis mainly for the purpose of burrowing and returning library books. Most of the college libraries have easily accessible location, good layout, sufficient lighting & ventilation and neat & clean premises. The college libraries are mostly having the collection of text books but the collection of journals/magazines is found to be inadequate in many college libraries. It has been found that only few college libraries offer open access to all documents, electronic information resources, daily newspapers and syllabus & question papers to users. Most of the college libraries under study need to improve the services in regard to issuance of sufficient number of documents, adequate numbers of computers for users, provision of internet and photocopy services, exhibition of newly acquired documents, reference service and reading tables, chairs & space. The lack of internet in the library, short library hour, lack of user orientation/education and insufficient number of computers are found to be the major problems identified to affect the use of library.

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Howlett, Alisa. "Blind User Experiences of US Academic Libraries can be Improved by More Proactive Reference Service Delivery." Evidence Based Library and Information Practice 14, no. 2 (June 13, 2019): 125–27. http://dx.doi.org/10.18438/eblip29565.

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A Review of: Mulliken, A. (2017). There is nothing inherently mysterious about assistive technology: A qualitative study about blind user experiences in US academic libraries. Reference & User Services Quarterly, 57(2), 115-126. https://doi.org/10.5860/rusq.57.2.6528 Abstract Objective – To explore blind users’ experiences with academic libraries. Design – Qualitative questionnaire. Setting – Academic libraries within the United States of America. Subjects – 18 individuals who are legally blind, have experience relying on a screen reader to access the internet, and have used an academic library either online or in person within the previous two years. Methods – An open-ended questionnaire was administered via telephone interview. Interviews were recorded, transcribed and analysed using an inductive approach to identify themes using Hill et al.’s (2005) approach. Main Results – The author found seven themes in the interview data: experiences working with reference librarians in person, difficulty with library websites, screen reader use during reference transactions, preferences for independence, using chat, interactions with disability officers, and challenges of working with citation styles. Conclusion – The study concluded that academic libraries and librarians should be more proactive when approaching reference services for blind users. The author offered suggestions for practice about how to improve blind user experiences of academic libraries.

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Needham, Gill. "Undergraduate and postgraduate students in a North American University are choosing to use chat reference services for all kinds of reasons." Evidence Based Library and Information Practice 1, no. 1 (March 15, 2006): 96. http://dx.doi.org/10.18438/b8059w.

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A review of: Ward, David. “Why Users Choose Chat: A Survey of Behavior and Motivations.” Internet Reference Services Quarterly 10.1 (2005): 29-46. Objective – To investigate reasons why undergraduate and postgraduate students choose to use chat reference services and their satisfaction with the experience. Design – User survey. Setting – Large academic library in the United States. Subjects – A total of 341 library users took part in the survey. Of these, 79 were graduate students, 215 undergraduates, 21 staff, 5 alumni and 21 members of the public. Method – A user survey form was posted on the library website for a period of one month (March 2003). Users of the chat reference service received an automatic closing message asking them to complete the survey. Responses were fed into a database to be analysed by the research staff. Additional data was also gathered about the behaviour of all users of the chat service during that period – both responders and non-responders. Main results – The most popular reason for choosing to use a chat service was the desire for a speedy response, followed by ‘distance from the library’. Responders chose to use chat to ask a range of different kinds of questions. Nearly half (45%) were looking for a specific resource and 23% were seeking help at the beginning of their research. There were notable differences between undergraduate and graduate students. Twice as many undergraduates as graduates used the service to help them get started on their research. Graduates were three times as likely as undergraduates to be using the service to address technical problems they were having with the website. Overall satisfaction with the service was extremely high, with 77.5% rating it 5 out of 5 and 94.5% giving it 4 or 5 out of 5. Conclusion – Chat reference services are popular with users primarily because they are quick and convenient. However, users expect that these services will be able to deal with all types of questions, including help with research. This challenges an assumption by library staff that the medium is only suitable for short factual enquiries and general questions about library services. It is suggested that a detailed analysis of the chat transcripts from this period could provide a valuable addendum to the survey results.

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Journal articles on the topic 'Internet in library reference services'

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