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1
Avileis, Junior Laercio 1947. "Proposta de modelo de maturidade em gerenciamento de projetos conforme NBR ISO 21.500:2012." [s.n.], 2015. http://repositorio.unicamp.br/jspui/handle/REPOSIP/265827.
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Orientador: Olívio NovaskiTese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica
Made available in DSpace on 2018-08-27T01:50:43Z (GMT). No. of bitstreams: 1 AvileisJunior_Laercio_D.pdf: 3699259 bytes, checksum: f588288b9ee79b5ee76f05859f8cece9 (MD5) Previous issue date: 2015
Resumo: Propõe-se, neste trabalho, a criação de um Modelo de Maturidade em Gerenciamento de Projetos, para a norma NBR ISO 21.500:2012, que possa ser aplicado na avaliação do desempenho do gerenciamento de projetos e contribuir para o sucesso do projeto. Com tal objetivo, desenvolveu-se um questionário que contempla 39 questões associadas aos processos da norma. O questionário foi, então, submetido às empresas que faziam o gerenciamento de seus projetos de forma organizada e às empresas que tinham, como produto final, projetos. O método de pesquisa adotado foi o de estudo de campo. Ou seja, por meio de uma pesquisa de natureza exploratória e descritiva, investigou-se a importância dos processos de gerenciamento de projetos. As respostas obtidas pelo questionário foram avaliadas a partir de métodos estatísticos, a saber, a Análise de Componentes Principais e a Análise Hierárquica de Processos. Criou-se, destarte, uma parametrização que permite a pontuação por questão e que avalia o nível do gerenciamento de projetos da organização. Tais valores e critérios, por fim, servirão como referência às empresas que desejam otimizar continuamente seus processos através de avaliações sistemáticas e relatórios de lições aprendidas
Abstract: This work proposes the production of a Project Management Maturity Model for the NBR ISO 21.500:2012 standard, to be used as a tool to evaluate the project management, and thus contributing to the success of the project. For that purpose, a questionnaire was developed which includes 39 questions related to the above mentioned standard. This questionnaire was then submitted to companies that have projects as final products, and to companies that undertake project management in a systematic way. The research method consisted of an exploratory and descriptive field study through e-survey, which investigated the importance of the processes of project management. The answers were evaluated using statistical methods, namely Principal Components Analysis and Analytic Hierarchy Process, which set the relative weights of each process. A parameterization was created to grant a score for each question, thus assessing the performance of project management of the organization. Hence the proposed model provides scores and criteria that will enable organizations to improve their processes continuously through systematic evaluations and collections of lessons learned
Doutorado
Materiais e Processos de Fabricação
Doutor em Engenharia Mecânica
2
Consiglio, Michele. "Proposta di un modello organizzativo aziendale per una efficace risposta agli incidenti informatici alla luce degli standard ISO/IEC 27035:2011 e 27037:2012." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2014. http://amslaurea.unibo.it/7260/.
Full textAbstract:
L'obiettivo di questo lavoro è quello di fornire una metodologia operativa, esposta sotto forma di modello organizzativo strutturato per casi, che le aziende possono utilizzare per definire le azioni immediate di risposta da intraprendere al verificarsi di un evento informatico di sicurezza, che potrebbe trasformarsi, come vedremo, in incidente informatico di sicurezza.
La strutturazione di questo modello si basa principalmente su due standard prodotti dall'ISO/IEC ed appartenenti alla famiglia 27000, che delinea il sistema di gestione della sicurezza delle informazioni in azienda e che ha come scopo principale la protezione di riservatezza, integrità e disponibilità dei dati in azienda.
Il contenuto di tali standard non può però prescindere dagli ordinamenti giuridici di ogni paese in cui vengono applicati, motivo per cui all'interno del lavoro sono stati integrati i riferimenti alle normative di rilevante interesse, soprattutto quelle collegate alla privacy e ai casi presi in esame all'interno del modello sviluppato.
In prima battuta vengono quindi introdotti gli standard di riferimento, illustrati all'interno del Capitolo 1, proseguendo poi con la descrizione di concetti fondamentali per la strutturazione del modello organizzativo, come sicurezza informatica, incident response e informatica forense, che vengono esposti nel Capitolo 2.
Nel Capitolo 3 vengono invece descritti gli aspetti normativi in merito alla privacy dei dati aziendali, dettagliando anche le motivazioni che portano alla creazione del modello organizzativo obiettivo di questo lavoro.
Nel Capitolo 4 viene illustrato il modello organizzativo proposto, che presenta una struttra per casi e contiene una analisi dei casi più rilevanti dal punto di vista del business aziendale.
Infine, nel Capitolo 5 vengono descritte le caratteristiche e le funzionalità di un software sviluppato sotto forma di Windows Service, nato in seguito a delle considerazioni basate sulle analisi di rischio svolte nel Capitolo 4.
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Abdi, Shorash, and Fredrik Stedt. "Utvärdering av Leicas multistations och laserskanners mätosäkerheter." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16889.
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I nuläget finns det ingen standard för utvärdering av mätosäkerheter för terrester laserskanner (TLS), detta trots att instrumentet funnits på marknaden och använts länge. Eftersom tillverkarens specifikationer inte alltid överensstämmer, är det viktigt att ha kunskap om hur bra instrumentet presterar. Ett flertal studier har under det senaste decenniet tillämpat olika metoder för att undersöka mätosäkerheten på olika TLS. Syftet med denna studie var att utvärdera och jämföra mätosäkerheterna mellan Leica ScanStation C10, som är en renodlad TLS, och Leica Nova MS50, som är en totalstation med skanningsfunktion, under två olika väderförhållanden. Osäkerheterna togs fram genom att använda ISO 17123-5:2012, som egentligen är en internationell standard för framtagande av totalstationers mätosäkerheter, för att undersöka om denna standard även kan appliceras på TLS. Undersökningen, som skedde utomhus vid Högskolan i Gävle, genomfördes genom att skanna signaler som ställts upp i en triangelformation från tre stationer. Vid skanning med TLS användes både sfär- och HDS-signaler medan MS50 endast skannade sfärer. Signalerna skannades in fyra gånger från varje instrumentuppställning. Mittpunktskoordinaterna på signalerna togs fram med programvaran Cyclone och därefter beräknades mätosäkerheterna med härledning från ISO-standarden. Resultatet på 3D-osäkerheten för C10 med HDS-signal och sfär blev 2,9 mm respektive 3,5 mm vid soliga förhållanden samt 1,1 mm respektive 1,4 mm i molniga förhållanden. I MS50:s fall blev osäkerheten i sol 3,0 mm och 3,7 i moln. Den höga 3D-osäkerhet som MS50 påvisade under båda väderförhållandena berodde på hög osäkerhet i höjdled. Dessutom genomfördes en hypotesprövning i form av ett chi-två-test på C10 som visade att den beräknade osäkerheten i plan och höjd inte avvek signifikant från tillverkarens specificerade osäkerhet vid användning av HDS-signaler i molnigt väder. Vidare konstaterades det genom ett F-test att det fanns en signifikant skillnad mellan C10 osäkerhet i plan och höjd vid användning av samma signaltyp under olika väderförhållanden medan. I MS50:s fall påvisades ingen signifikant skillnad alls. Av resultatet att döma, blev det en markant förbättring vid skanning under molniga förhållanden. Vår slutsats var att det går att tillämpa standarden som användes i denna studie för att beräkna mätosäkerheter på TLS och ISO bör överväga att använda samma standard för TLS som för totalstation.Presently there is no standard for the evaluation of measurement uncertainties for terrestrial laser scanner (TLS) despite the fact that the instrument has been on the market and used for a long time. Since the manufacturer's specifications do not always correspond with reality, it is important to have knowledge about how well the instrument performs. Numerous studies over the past decade have applied different approaches to estimate the measurement uncertainties on various TLS. The purpose of this study was to evaluate and compare the measurement uncertainties of the TLS Leica ScanStation C10 with the multi station Leica Nova MS50 under two different weather conditions. The uncertainty was calculated using ISO 17123-5:2012, which is an international standard developed for acquiring measurement uncertainties of total stations, to investigate whether this standard could also be applicable for TLS. The survey, which took place outdoor at the University of Gävle, was carried out by scanning targets that were set up in a triangle formation from three stations. Both spheres and HDS-targets were scanned with the TLS while the MS50 only scanned spheres. The targets were scanned four times from each instrument setup. Cyclone was used to find the coordinates on the center of the targets which were used to calculate the uncertainties according to the ISO-standard. The results showed that the 3D-uncertainty of C10 with HDS-target and spheres were 2.9 mm and 3.5 mm during sunny conditions and 1.1 mm and 1.4 mm during cloudy conditions, respectively. In the case of the MS50, the uncertainty was 3.0 mm during sunny and 3.7 mm during cloudy conditions. MS50 demonstrated a higher 3D-uncertainty in both weather conditions due to high uncertainty in the vertical direction. In addition, a chi-two-test carried out on the TLS showed that the calculated uncertainty in plane and height did not significantly deviate from the manufacturer's specified uncertainty when using HDS-targets during cloudy conditions. Furthermore, it was found in the F-test that there was a significant difference in plane and height between two scans with the same instrument and target type in different weather conditions. MS50 did not show any significant difference at all. The results of this study showed that there will be a significantly lower uncertainty when scanning in cloudy conditions. Our conclusion is that it is possible to apply the standard to calculate the measurement uncertainties on TLS and ISO should consider using the same standard for TLS as the total station.
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Ali, Faduma H. "Utilizing ISO 10018|2012, Quality Management - Guidelines on People Involvement and Competence principles to enhance quality in a clinical laboratory setting." Thesis, California State University, Dominguez Hills, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=1525913.
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The author evaluated employee involvement in decision making at an organization where employee turnover is high and employee morale is low. The goal was to persuade senior management to implement ISO 10018:2012, Quality Management – Guidelines on People Involvement and Competence. A voluntary survey was utilized to obtain information from employees throughout the organization. Results from data analysis supported the need for implementation of ISO 10018:2012. The author learned that, while some employee involvement was already in place, the organization would benefit from employee involvement programs. The author recommended that the organization continue to improve collaborative communication, employee involvement in decision making, and leadership.
The author contributed to employee involvement in decision-making literature by addressing 1) what employee involvement, empowering, and engagement are for employees in a large organization, 2) how the level of employee involvement can be assessed, and 3) employee involvement benefits for employees and the organization.
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Martins, Rodolfo Machado Cardoso. "Gestão do risco no setor do tratamento e transporte de valores." Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7599.
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Mestrado em Gestão e Estratégia IndustrialA gestão do risco surge cada vez mais como uma função de gestão essencial para o desenvolvimento contínuo e sustentável das empresas, vindo a ser constituída como ferramenta fundamental no processo de tomada de decisão das organizações. Tendo como objetivo primeiro garantir a continuidade do negócio e a prossecução de bons resultados financeiros, as empresas têm de se focar em ser eficientes, eliminando, dentro do possível, as probabilidades dos riscos a que estão sujeitas, no normal decorrer da sua atividade, de se materializarem, ou mitigando o seu efeito, quando ocorrem. De acordo com a literatura existente há ainda um caminho muito longo a percorrer por parte das organizações, que desde logo deve começar pela difusão de informação sobre esta temática, convidando todos os colaboradores, e não apenas os gestores de topo, a participar, consciencializando-os para os riscos a que a organização está exposta e para aquilo que pode/deve ser feito para os ultrapassar. Com o objetivo de avaliar a integração do conceito de risco na cultura organizacional das Empresas de Transporte de Valores, perceber de que forma lidam diariamente com esta temática no desenvolvimento das suas atividades operacionais e quais as técnicas e ferramentas que mais utilizam, foi escolhido, para a presente investigação, o método de entrevistas semiestruturadas direcionadas ao universo de empresas que realizam esta atividade em Portugal, composto por apenas 4 organizações. A investigação levada a cabo junto destas empresas permitiu encontrar pontos comuns, ou seja, que corroboram a teoria existente, mas também outras situações que a contrariam.
Risk management is increasingly seen as an essential management function for the continuous and sustainable development of enterprises, hence becoming a fundamental tool in the organizations' decision process. To accomplish their first goal, which is to continue business and obtain good financial results, companies must focus on being efficient, eliminating, as far as possible, the risk probabilities their activity is subjected to or minimizing their effect when they occur. According to the available literature, organizations still have a long way ahead which should start by diffusing information on the topic and inviting all collaborators, and not just senior managers, to participate making them aware of the risks the organization is exposed to and of what should be done to overcome them. The method of semi structured interviews, chosen for this study, was applied to the universe of the four Cash and Valuables Transportation Companies operating in Portugal in order to evaluate the integration of the concept of risk in their organizational culture and understand the way they daily deal with this issue in the development of their operational activities and what the most used techniques and tools are. The investigation undertaken in these companies revealed common points, which corroborate the existing theories, but also other situations that contradict them.
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Huamán, Rivera Omar Rodrigo. "Diseño de un sistema de gestión de continuidad operativa para una entidad pública bajo el enfoque de la norma ISO/IEC 22301:2012." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2018. http://tesis.pucp.edu.pe/repositorio/handle/123456789/13048.
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En la actualidad, con los avances tecnológicos recientes y negocios en línea en aumento,
surge la necesidad para lograr un nivel de disponibilidad de aplicaciones cercano al
100%. Estas tecnologías generan consigo riesgos que pueden ocasionar una
interrupción en la organización, lo cual afectaría al desarrollo habitual de las actividades
de la organización, además de ocasionar probablemente una pérdida de sus ingresos o
incurrir en nuevos gastos adicionales. Es por ello que surge el concepto de continuidad
de negocios, el cual trata de construir y mejorar la capacidad de recuperación en el
negocio de la organización; la identificación de sus productos y servicios clave y las
actividades más urgentes que las sustentan y, a continuación, una vez que el análisis es
completo, se trata de la elaboración de planes y estrategias que le permitirá continuar
con sus operaciones comerciales y que permitan recuperar de forma rápida y eficaz
cualquier tipo de interrupción, cualquiera que sea su tamaño o causa.
El concepto de continuidad de negocios no es exclusivo a las organizaciones privadas,
sino que también está presente en entidades del estado en los países del mundo, ya que
los servicios que brindan las entidades del sector público son esencialmente para el
bienestar económico y social de la nación, por lo que una interrupción en la entrega de
estos servicios podría tener consecuencias significantes para el país.
En el Perú se ha aprobado una ley de gestión de riesgo en el 2011 y en el 2015, mediante
la resolución ministerial RM-028-2015-pcm, se han aprobado los lineamientos para la
gestión de la continuidad operativa de las entidades públicas en los tres niveles de
gobierno, en donde se establecen procedimientos específicos que permitan garantizar
que ante un desastre de gran magnitud o cualquier evento que interrumpa
prolongadamente las operaciones de las entidades públicas, se cuente con una
planificación para la continuación de las actividades críticas de su competencia.
El presente proyecto de tesis aborda el tema de Diseño de un Sistema de Gestión de
Continuidad Operativa para una Entidad Pública que permita cumplir con la regulación
peruana mencionada, utilizando como base los lineamientos para la gestión de la
continuidad operativa aprobados en la resolución RM-028-2015-pcm, la ISO 22301:2012
entre otras guías complementarias. Finalmente, el diseño propuesto permite recuperar y
restaurar sus procedimientos críticos luego de ocurrir un incendio o sismo que afecten
significativamente la continuidad operativa del proceso de gestión de materiales
educativos señalado en el alcance del presente documento de tesis.Tesis
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Cueva, Murillo María Fátima. "Diseño de un sistema de gestión de continuidad de negocios para una entidad estatal de salud bajo la óptica de la ISO/IEC 22301:2012." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2015. http://tesis.pucp.edu.pe/repositorio/handle/123456789/6038.
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Actualmente, debido al entorno complejo, dinámico y competitivo en el que se desenvuelven las empresas – de cualquier envergadura – éstas deben ser capaces de responder ágilmente y adaptarse a las necesidades de los clientes ofreciendo continuamente productos y servicios que aseguren la calidad y confiabilidad de ellos, mediante la protección de su información, proceso, infraestructura y personal ante riesgos internos y externos con el fin de seguir manteniendo su operatividad y calidad sin afectar los productos y/o servicios brindados.
En el caso de las entidades públicas, se ha establecido la Resolución Ministerial Nº 28-2015-PCM que indica que todas las entidades estatales deben de cumplir los lineamientos para implementar la Gestión de Continuidad Operativa. Lo cual es clave en el sector salud, debido a que son éstas entidades las que deben responder no sólo de manera interna frente a algunos desastres de gran magnitud; sino que, debe ser capaces de responder a las necesidades de las empresas y personas que se han visto afectadas por el mismo, porque podrían requerir de sus servicios.
La presente tesis ha implicado una investigación de la ISO/IEC 22301:2012 para el análisis y diseño de un Sistema de Gestión de Continuidad de Negocios de una entidad estatal que permita cumplir con las legislaciones y normas a las que están supeditas las entidades estatales de salud y garantizar la continuidad de sus operaciones ante un evento negativo, recuperando y restaurando sus servicios y productos más críticos.Tesis
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Rounsaville, Joseph D. "RELATIVE CROSS TRACK ERROR CALCULATIONS IN ASABE/ISO 12188-2:2012 AND POWER/ENERGY ANALYSIS USING A 20 HP TRACTOR ON A FULLY ELECTRIC DRIVETRAIN." UKnowledge, 2017. https://uknowledge.uky.edu/bae_etds/52.
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ASABE/ISO Standard 12188-2 provides test procedures for positioning and guidance systems in agricultural vehicles during straight and level travel. The standard provides excellent descriptions of test procedures, however it does not provide detail on methods to carry out the calculations necessary to calculate relative cross-track error (XTE), which is the primary measurement used to judge accuracy of the system. The standard was used to estimate the guidance accuracy of a relatively low-accuracy vehicle at 1.25 and 0.5 m s-1. At 1.25 m s-1, a nearest point calculation overestimated mean XTE by 0.8 cm, or 8.2%. The location sampling density was much higher with a 0.5 m s-1 travel speed, and mean XTE was only overestimated by 0.1 cm with the nearest point method.
Power and energy data were recorded using a sled with a known weight to vary the drawbar force on asphalt. This will allow a comparison between the electric and conventional tractor over a range of forces applicable to a 20 HP tractor. The electric tractor was found to consume less than half the energy compared to a Kubota L5030 in a common configuration and a custom configuration to match the weight distribution of the electric tractor.
Finger weeding tasks were recorded throughout the year capturing the duration and frequency of these tasks at the University of Kentucky (UK) consumer supported agriculture (CSA) farm. Power and energy data were recorded from the electric tractor while finger weeding. Diesel consumption was also recorded from a conventional tractor while finger weeding. Field data shows that the electric tractor needs approximately 0.532 kWh of energy while a conventional tractor requires approximately 1.258 kWh or energy to finger weed each row of vegetables. Conventional electric bills were compiled for the University of Kentucky CSA establishing an average monthly electric need. Historic NREL data was compiled establishing an average potential solar resource for central Kentucky. It was determined that a 15 kW photovoltaic array could meet the conventional electric needs of the UK CSA and supply the net energy allowing the electric tractor to meet the finger weeding need.
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Paiva, Parraguez Jorge Luis. "Diseño de un sistema de gestión de la energía eléctrica en la planta industrial "El Águila S.R.L." según los lineamientos de la norma NTP-ISO 50001:2012." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo, 2019. http://hdl.handle.net/20.500.12423/2486.
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La gestión energética se ha convertido en una parte importante dentro de la gestión empresarial al ser la energía un servicio o insumo necesario para la producción de bienes o la prestación de servicios. Se hace necesario visibilizar la gestión energética a la alta dirección de las organizaciones e implementarla de una forma sistematizada siguiendo lineamientos estandarizados y reconocidos internacionalmente como la norma ISO 50 001:2012 la cual provee a las organizaciones de un marco de trabajo que les permita integrar la mejora del desempeño energético en sus prácticas habituales de gestión. El presente trabajo de tesis enuncia los pasos necesarios para el diseño de un sistema de gestión de la energía eléctrica en la planta industrial “El Águila S.R.L” de acuerdo a los lineamientos de la NTP-ISO: 50 001:2012, en el cual se han usado también modelos estadísticos para la determinación de la línea de base energética y la ecuación del indicador de consumo energético base, los cuales facilitarán la toma de decisiones a nivel de gerencia y dirigido a la mejora contínua, propiciando así la optimización de la producción y la reducción del consumo de energía eléctrica hasta en un 11,94% como resultado final de las acciones de mejora para reducir las pérdidas de energía y la variabilidad operacional del proceso productivo, junto con los cambios tecnológicos.Tesis
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Fuertes, Rodríguez Luis Alberto, and Carranza Johan Christopher Ugaz. "Implementación del sistema integrado de gestión ISO 9001:2015, ISO 14001:2015 e ISO 45001:2018 y la innovación como fuente de la ventaja competitiva en las empresas del sector servicios logísticos en Lima 2019." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/655176.
Full textAbstract:
La presente tesis fue desarrollada con el objetivo de identificar la relación entre la Implementación del sistema integrado de gestión ISO 9001:2015, ISO 14001:2015 e ISO 45001:2018 y la innovación como fuente de la ventaja competitiva en las empresas del sector servicios logísticos en Lima 2019
El alcance se circunscribe al sector servicios logísticos de almacenamiento, transporte y distribución, debido a que mueve alrededor de S/ 1,600 millones al año en el país y porque conocer el nivel de desarrollo de su sistema integrado de gestión podría ayudarlas a optimizar sus procesos enfocándose en gran medida por la mejora continua y la innovación que serían producto de la implementación del SIG y la ventaja competitiva.
La investigación de enfoque mixto y diseño no experimental, transversal, correlacional, utilizó como instrumentos la entrevista y encuestas, aplicándolas a nuestro público objetivo y como principales resultados identificamos la relación positiva y fuerte que existe entre las herramientas del SIG, el impacto operacional y organizacional dentro de una empresa con la innovación como fuente de la ventaja competitiva como lo puede ser, la cultura de los colaboradores dentro de su empresa o la innovación en línea a sus productos/servicios, procesos o nuevos mercados a los cuales penetrar. En tanto a lo expuesto anteriormente, podemos concluir que tener una cultura de innovación en los tres campos que abordamos afecta de manera directa positiva a la implementación al sistema integrado de gestión de cualquier empresa del sector logístico en Lima y Callao (2019).
El resultado de la presente investigación permite entender la implicancia de implementar un sistema integrado de gestión y como las variables que proporcionan evidencian la mejora en los estándares de los servicios ofrecidos, alcanzando un nivel superior con procesos estandarizados y costos controlados; relacionándose directamente con la innovación como fuente de la ventaja competitiva de las empresas del sector logístico en Lima y Callao.
El hallazgo que podemos destacar como resultado de la investigación, es como la innovación del mercado va a requerir que las empresas puedan adaptarse con mayor velocidad a los nuevos lineamientos exigidos por el sector. Para poder brindar los servicios en un nuevo esquema bajo la situación de pandemia que se ha desarrollado en el primer semestre del 2020.
Dentro de las recomendaciones, destacamos tres puntos claves; las oportunidades de financiamiento que pueden solicitar las organizaciones a los proyectos del estado para la implementación del SIG y de esta manera iniciar con el proceso. El segundo punto, las nuevas herramientas de gestión de procesos que las empresas deberían considerar para la homogenizar sus procesos. Por último, considerar para futuras investigaciones la implementación del SIG bajo el marco regulatorio del Covid-19 y como pueden hacer uso de sus beneficios para reducir el riesgo en la salud del personal.This thesis was developed with the aim of identifying the relationship between the Implementation of the integrated management system ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018 and innovation as a source of competitive advantage in companies in the logistics services sector in Lima 2019 The scope of this project consists of delving into the logistics services sector storage, transportation and distribution, since it moves around S / 1,600 million a year in the country and improves the level of development of its integrated management system for all companies in the logistic sector. This could help them optimize their processes, focusing largely on the continuous improvement and the innovation that would be a product of the implementation of the GIS and the competitive advantage. The research with a mixed approach and non-experimental, cross-sectional, correlational. As techniques, interviews and surveys were used, applying them to our target audience and as main results we identified the strong relationship that exists between the IMS tools, the operational and organizational impact within a company with innovation as a source of competitive advantage. from collaborators within the company or online innovation to your products / services, processes, or new markets to penetrate. As detail above, we can conclude that having a culture of innovation in the three fields we can address that this would enhance the integrated management system of any company in the logistics sector in Lima and Callao (2019). The implications of the conclusions we reached in this work allow us to understand the approach that should be taken when developing an integrated management system and how the benefits they provide are evidenced with the possibility of improving the standard of services offered, reaching a superior level with standardized processes and controlled costs, being directly related to innovation as a source of competitive advantage for companies in the logistics sector in Lima and Callao. Within our recommendations, we highlight three key points; the financing opportunities that organizations can request from state projects for the implementation of the IMS and with it start the process. The second point, the new process management tools that companies should consider for the homogenization of their processes. Finally, consider in future research to deepen the issues of IMS implementation under the regulatory framework of Covid-19 and how they can make use of its benefits to reduce the risk to personnel health. Among the discoveries that we can highlight is how the Market innovation will require that companies can adapt more quickly to the new guidelines required by the sector. In order to provide services in a new scheme under the pandemic situation that has developed in the first half of 2020.
Tesis
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Canchari, Pastor Stephany Candy. "Análisis y diseño de un sistema de gestión de continuidad de negocio en caso de ocurrencia de sismos para una empresa aseguradora local basado en la ISO/IECD 22301:2012." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2014. http://tesis.pucp.edu.pe/repositorio/handle/123456789/5400.
Full textAbstract:
En la actualidad, las empresas se enfrentan a un entorno cada vez más variable y
retador, donde factores como procesos, personas, tecnología y eventos externos
hacen que las operaciones y servicios se vean expuestos a interrupciones que pueden
afectar la continuidad de las mismas. Dentro de los eventos externos, al estar
ubicados geográficamente dentro del llamado “cinturón de fuego del Pacifico”, eventos
como los sismos se han convertido en serias amenazas para la continuidad de las
operaciones de las empresas.
Frente a esto, entidades reguladoras como la Superintendencia de Banca Seguros y
AFP, se han preocupado por dar lineamientos que permitan a las empresas reguladas
adaptarse a estándares y normas internacionales relacionadas a la continuidad de
negocios que les brinden las herramientas necesarias para hacer frente a esta
situación.
La presente tesis ha realizado una investigación de la ISO/IEC 22301:2012, norma
exigida por el ente regulador mencionado anteriormente, permitiendo realizar un
análisis y diseño que se adapta a la naturaleza y las necesidades de una empresa
aseguradora específica de modo que pueda ser utilizada por dicha institución
facilitando que ésta cumpla con la norma de regulación vigentes relacionada a la
Continuidad de Negocios.Tesis
12
Nájera, Pérez Ángel. "Desarrollo de un modelo integrado de procesos para la gestión de proyectos diseñados según PMBOK®, homologable con ISO 21.500:2.012 y compatible con PRINCE2®. MIGP: Modelo de Gestión Integrada de Proyectos." Doctoral thesis, Universidad de Alicante, 2016. http://hdl.handle.net/10045/59819.
Full textAbstract:
La gestión de proyectos es un área de gran desarrollo e interés para las empresas y organizaciones, tanto si basan su estrategia empresarial en los beneficios que se obtienen con ellos, como si, simplemente, los necesitan para seguir con sus actividades. En cualquier caso, es una herramienta de cambio que permite adaptarse a las necesidades de sus clientes. Es importante resaltar, que un proyecto es algo único que se realiza por un grupo o equipo en un momento dado, por que la propia organización del proyecto es un ente temporal que se creará y se disolverá una vez éste haya finalizado. Esto significa que por su propia naturaleza es una organización no estable, donde el conocimiento no se retiene, de forma que en cada proyecto se puede volver a reinventar la rueda. Para evitar repetir los errores y aprovechar las experiencias y el conocimiento generado en cada uno de ellos, varias organizaciones y asociaciones han recopilado las buenas prácticas en gestión de proyectos, siendo muy recomendable su consideración. De hecho, en 1.969 se creó PMI® ‐Project Management Institute‐, con el objetivo de agrupar este conocimiento y fomentar la profesión del director de proyectos. Este instituto edita la guía para la gestión de proyectos más influyente y reconocida a nivel mundial, a saber, el PMBOK® o Project Management Body of Knowledge, cuerpo de conocimiento de esta área en el que se indican los procesos a implantar en un proyecto según el consenso alcanzado por un grupo de expertos. Este documento tan solo es una guía y, por tanto, no resulta ser de obligatorio cumplimiento. Expone la manera en la que un proyecto debería ser gestionado desde el punto de vista de su director. En el Reino Unido a través de la Oficina Gubernamental de Comercio, y a partir de las experiencias en el desarrollo de proyectos, puso en marcha un método que denominó PRINCE® –Projects in Cotrolled Environments‐ (en este momento se denomina PRINCE2®), que sí establecía de modo prescriptivo los principios, los temas y los procesos a implementar para gestionar un proyecto, de forma que las buenas prácticas generales descritas en los diferentes cuerpos de conocimiento se materializasen en un modelo concreto de gestión de proyectos. En estos momentos, PRINCE2® es de facto el estándar más utilizado, sobre todo, por las grandes organizaciones a nivel mundial. Finalmente, a nivel internacional, cabe señalar que se han generado varias iniciativas para crear un estándar de gestión de proyectos que sea reconocido en este nivel, lo que ayudaría a las relaciones comerciales entre diferentes países, así como, a facilitar el entendimiento a la hora de desarrollar proyectos entre diferentes, sectores, empresas y/o países. En esta línea, en 2.012, ISO publicó la norma básica ISO 21.500:2.012 que ‐basada fundamentalmente en el PMBOK®‐ pretende ser en un futuro la herramienta para que las empresas puedan certificarse, y por consiguiente, ser reconocidas como cumplidoras de la misma. En este entorno es en el que se ha gestado y basado la justificación de esta tesis, ya que en estos momentos se pueden encontrar empresas que han adoptado PRINCE2® y lo han hecho ajustándolo a sus necesidades, otras que están creando o adaptando sus procesos a la norma ISO 21.500:2.012, mientras que otras muchas basan sus procesos en las buenas prácticas descritas en el PMBOK®. Esta divergencia en la estrategia utilizada a la hora de gestionar los proyectos puede hacer que éstos sean ineficientes, sobre todo cuando la organización tiene que desarrollar proyectos con organizaciones o clientes que usen diferentes enfoques. Lo que obligaría a un esfuerzo extra tanto del equipo del proyecto como de la propia organización, y, en muchos casos, daría lugar a errores al no conocer con exactitud cómo proceder en cada caso, generándose por ello una falta de predictibilidad. De ahí que, en esta tesis, se haya abordado la posibilidad de diseñar un modelo o método que sea capaz de aunar ‐basándose en los procesos del PMBOK® y en las buenas prácticas de PRINCE2®‐ los tres diferentes enfoques, lo que sin duda facilitaría la interacción entre organizaciones. En esta tesis se han analizado y reformulado los principios a seguir de forma obligatoria a la hora de gestionar un proyecto, las áreas de conocimiento a analizar a lo largo del mismo y, sobre todo, los procesos que se deben utilizar, indicando tanto sus entradas como las salidas y los productos de gestión que se producen en cada uno de ellos, definiendo con detalle cómo se debería actuar para cumplir con las directrices de los tres enfoques. Todo este conocimiento se ha materializado en el MGIP o modelo de gestión integrada de proyectos y que pretende ser la base para que paulatinamente se vayan incorporando y homologando otros enfoques en gestión de proyectos que lo complementen. Así, se han generado 72 procesos, estructurados en 11 áreas de conocimiento y en 6 fases de gestión, que abarcan desde el origen de la necesidad de la dedicación de recursos para obtener un producto o servicio que pueda cubrir una necesidad, hasta el paso a operaciones de dicho resultado, pasando por las fases de inicio, planificación, ejecución y control y cierre. Finalmente, indicar que la investigación desarrollada en esta tesis, confirma que es factible la consecución del objetivo principal de la misma, a saber, la creación del MGIP, y en base al mismo, alcanzar los beneficios generados al aunar los diferentes enfoques integrados en el mismo. Ello se ha demostrado a partir del resultado del análisis comparativo realizado sobre un caso práctico en el que una empresa que basa su estrategia de negocio en el desarrollo de proyectos bajo una metodología y unos procesos creados por ella y para ella, es comparada frente al enfoque descrito en el MGIP. Concluyéndose que la estrategia de gestión de la empresa analizada puede ser integrada completamente y mejorada en la metodología del MGIP.
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Calisi, Domiziana. ""Escherichia coli produttori di Shiga-tossine (STEC): risultati rilevanti per la valutazione del rischio nei prodotti lattiero-caseari commercializzati nella regione Puglia"." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2020. http://amslaurea.unibo.it/20989/.
Full textAbstract:
I ceppi enteroemorragici di Escherichia coli (STEC) hanno la capacità di sintetizzare esotossine, dette Shiga-tossine, responsabili della Sindrome Emolitico Uremica (SEU). L’infezione da STEC è considerata una zoonosi poiché il tratto gastrointestinale dei ruminanti costituisce il serbatoio naturale di questi batteri. La trasmissione all’uomo avviene soprattutto per via alimentare, attraverso l’ingestione di alimenti contaminati e non sottoposti ad adeguata cottura. In Italia, nel 2018, la Puglia è risultata la regione in cui sono stati segnalati il maggior numero di casi SEU, associati al consumo di mozzarella ottenuta a partire da latte crudo. In questa ricerca, è stato illustrato il protocollo dell’Istituto Zooprofilattico della Puglia e Basilicata per la ricerca di E. coli STEC nella mozzarella, basato sul metodo di riferimento ISO/TS 13136: 2012. Tale metodo orizzontale permette, attraverso la PCR-real time e successiva immunoseparazione magnetica, di rilevare STEC e identificare i sierogruppi O157, O26, O111, O103, O145 e O104:H4 indicati come rilevanti nel Regolamento CE 2073/2005.
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Ekstener, Albin, and Kristoffer Andersson. "Återanvändning av ett företags åtgärder inom ISO 9001:2015 & ISO 14001:2015." Thesis, Jönköping University, Tekniska Högskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-54037.
Full textAbstract:
There are a variety of advantages to companies certifying their management system according to the ISO standards that exist. Examples of these advantages are that you get a tool that helps to conduct your business in a better way as you often get into continuous improvements in this context. This report concerns two companies, Götessons Industri AB and company X, company X was acquired just over a year ago by the Götessons Group. The Götessons Group wants all companies in the Group to be certified according to both ISO 9001:2015 and ISO 14001:2015. The purpose of the work was therefore to develop appropriate solutions to be able to certify a management system at company X in accordance with ISO requirements. This should be done by trying to take as much from the solutions that Götessons used to obtain a certificate and then apply this to company X. The work also briefly addresses why companies choose to be certified according to ISO standards, but also a description of what a functioning management system can look like. The theories used to create a foundation in the work are ISO 9001:2015, ISO 14001:2015, Management System and Management System Standard. To supplement these theories, a number of different methods have also been used in the form of document studies, literature studies, investigations, and interviews. The document study that has been carried out is to review Götesson's management system. The literature study that has been done is primarily an in-depth study at SIS on what a certification means. The investigations and interviews carried out are visits to the various companies and related interviews. The interviews have been with staff but mainly with the company's external auditor who has over 20 years of experience in certifications. The work resulted in the reuse of a large part of Götesson's management system to company X’s management system. Some parts can be transferred without further adaptation, while some parts require a greater adaptation to better suit the business. When introducing a management system within a corporate group, the strategy used in the study lead to both time savings and cost savings for the companies involved. The work also showed that in this case it will not be possible to apply all the measures as the activities differ in certain processes.
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Larrañaga, Santa Cruz Luis Ricardo. "Análisis y diseño de un sistema de gestión de continuidad de negocios para los laboratorios de la sección Ing. Informática de la PUCP en caso de sismo e incendio basado en la ISO 22301:2012." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2015. http://tesis.pucp.edu.pe/repositorio/handle/123456789/8146.
Full textAbstract:
Dentro de la Pontificia Universidad Católica del Perú, las secciones de Ingeniería cuentan
con múltiples servicios, e infraestructura tecnológica que está vulnerable ante distintas
circunstancias. Es por este motivo que para el presente proyecto de fin de carrera se
considerarán a las secciones de Electricidad y Electrónica, Ing. Informática e Ing. de las
Telecomunicaciones ubicadas en el Pabellón V - PUCP como entidades para establecer
planes de continuidad. Estos planes constituyen estrategias y acciones a realizar en caso
ocurra algún incidente de interrupción que afecte el normal desempeño de los procesos y
servicios. Se consideró la importancia el desarrollo del proyecto debido a las siguientes
razones causa: no se cuenta con planes de continuidad en caso ocurra algún evento de
interrupción, no se tiene mapeado los procesos vitales que se realizan, no se encuentran
identificados los riesgos principales que afectan a la sección y no se tiene una distribución
adecuada de los roles del personal de la instalación. El servicio principal es la disponibilidad
de los centros de cómputo, los cuales son utilizados por estudiantes, docentes, grupos de
investigación o colaboradores de la PUCP.
En respuesta a este problema, se realizará un análisis y diseño de planes de continuidad
operática aplicables a los laboratorios y administración de las secciones de Ingeniería
ubicadas en el Pabellón V - PUCP en caso ocurra algún sismo, incendio o inundación. Se
escogieron estos eventos debido a que se verá afectada una gran cantidad recursos
relacionados a los procesos vitales de la sección mencionada como el personal crítico,
colaboradores, infraestructura, información crítica y tecnologías de información. Uno de los
objetivos principales es que los laboratorios de estas secciones puedan brindar un servicio a
un nivel aceptable para los profesores, grupos de investigación, personal del campus y
estudiantes que lo requieran.
Para dicha finalidad se plantea usar como base la norma ISO/IEC 22301:2012 “Seguridad de
la Sociedad – Sistemas de gestión de Continuidad del Negocio”. Esta norma brinda un marco
formal de continuidad de negocio y ayudará al desarrollo de los planes de continuidad de
negocios. Así mismo, minimizará el impacto y permitirá reanudar el servicio lo más rápido
posible, asegurando que los servicios principales sean brindado.Tesis
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Becerra, Camarena Merlly Daisy, and Rebaza María José Burga. "Implementación de un sistema de calidad en el área de Bioquímica del Servicio Académico Asistencial de Análisis Clínicos de la Facultad de Farmacia y Bioquímica de la UNMSM basado en la Norma ISO 15189:2012." Bachelor's thesis, Universidad Nacional Mayor de San Marcos, 2017. https://hdl.handle.net/20.500.12672/6601.
Full textAbstract:
Plantea un sistema de calidad en el Servicio Académico Asistencial de Análisis Clínicos (SAAAC) de la Facultad de Farmacia y Bioquímica de la UNMSM basado en los requerimientos de la Norma ISO 15189:2012, la cual es específica para laboratorios de análisis clínicos y establece los requerimientos para demostrar la calidad y la competencia técnica. El desarrollo del sistema de calidad se enfoca exclusivamente en los requerimientos técnicos de la norma citada, debido a que en paralelo a este proyecto se desarrolló un trabajo de tesis basado en la Norma ISO 9001:20081, la cual brindará los requerimientos de gestión para el laboratorio. El estudio inicia con el diagnóstico situacional del SAAAC con el fin de identificar el nivel de cumplimiento de los requerimientos de la Norma (etapa que se realiza conjuntamente con el proyecto basado en la Norma ISO 9001:2008), luego se mapea los procesos del laboratorio e identifican los roles y responsabilidades para finalmente emitir la documentación correspondiente a cada etapa de los procesos identificados.Tesis
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Thorman, Philip, and Adnan Yousef. "Övergångsprocessen till ISO 9001:2015 : Metoder och hjälpverktyg inför skiftet till ISO 9001:2015." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36831.
Full textAbstract:
Utgångspunkten i arbetet har varit att belysa den generella bilden vid en övergångsprocess, där metoderna och hjälpverktygen är tillämpliga på alla företag som ska göra övergången till ISO9001:2015. Vidare har case-företagets nuläge studerats ingående med en lämpliga metoder för att visa på hur detta kan göras samt vilken vikt det har för att underlätta övergången till en ny standard. Arbetet syftar därmed till att underlätta övergångsprocessen till ISO9001:2015 (Se figur 1) 1) Vilka metoder är lämpliga att använda för att kartlägga nuläget gällande ISO9001? Frågeställningen har besvarats genom att data har samlats in med hjälp av flera olika metoder. Dessa jämfördes sedan med varandra för att komma fram till vilka skillnader och likheter som fanns. Metoderna som användes var, enkätundersökning, samtal och en egenutvecklad metod ”metod för egenbedömning”. Analysen genomfördes och resultatet visar på att de olika metoderna kom fram till delvis olika resultat. Vidare är det såldes viktigt att analysera ett nuläge för mer än 1 perspektiv och genom olika metoder. 2) Vilka skillnader finns mellan ISO9001:2008 och ISO9001:2015? Den använda metoden för att fastställa de skillnader som fanns mellan standarderna utgjordes av en gap-analys. Analysen genomfördes genom att följande krav i ISO9001:2015 och dess korrelation i ISO9001:2008 jämfördes och skillnaden (gapen) kunde identifieras.(Se Figur 11) 3) Vilka hjälpverktyg passar företag inför en enkel och effektiv övergång till ISO9001:2015? Nuläget har satts i relation till 3 kritiska faktorer som enligt Poksinska[8] är avgörande vid implementering av en ny standard. Utifrån dessa faktorer har relevanta hjälpmedel konstruerats för att företag ska kunna gå från sitt nuläge till en ny standard på bästa möjliga sätt. De nya krav som fastställdes i gap-analysen måste organisationer uppfylla för att bli certifierade enligt ISO9001:2015. Relevanta metoder har därför tagits fram utifrån de upplevda svårigheterna och behov företag hade i övergångsprocessen som fastställdes i O. Makie, B. Haxha examensarbete 2016 [2]. Dessa metoder kan direkt tillämpas i alla Sveriges företag oavsett vilken verksamhet som bedrivs i syfte att smidiggöra övergångsprocessen till ISO9001:2015. Resultatet av denna studie är de hjälpverktyg och metoder som tagits fram och dessa har sitt ursprung antigen från företagets nuläge eller från gap-analysen. Det har även varit viktigt att sätta dessa verktyg och metoder i relation till den teori som behandlats för att visa på att de fyller ett syfte och har en vetenskapligrund. Hjälpverktygen kan direkt tillämpas ute hos företag och kan komma att bli en del i det vardagliga kvalitetsledningsarbetet.The key point in this thesis has been to illustrate the overall picture of a transitions process where the tools and methods are applicable on all companies that will make the transition to ISO9001:2015. Furthermore has the case company’s current situation been thoroughly studied with suitable methods to prove how this can be done and the importance it has to easen the transition to a new standard. The key is to ease the transition process to ISO9001:2015 (figure 1). Which methods are suited to determine the current situation regarding ISO9001? This has been answered by collecting data by using many different methods. The methods were then compared to each other to figure out which differences and similarities there was. The used methods are: serveys, dialogues and a self-developed method ”metod för egen bedömning” (method of self-assessment). The analysis was conducted and the results show that the different methods came to partially different results. Furthermore, it’s important to analyze a subject from more than one perspective and by using different methods. 2. What are the differences between ISO9001:2008 and ISO9001:2015? The method that were being used to determine the differences that existed between the standard systems consisted of a gap-analysis. The analysis was carried out by comparing the following demands in ISO9001:2015 and its correlation in ISO9001:2008 and the difference (the gaps) could be identified (Figure 11). 3. Which auxiliary tools are suited for companies facing a simple and effective transition to ISO9001:2015? The current situation has been put in relation to three important and critical factors which, according to Poksinska[8], are crucial when implementing a new standard. Relevant tools have been designed based on these factors to allow companies to ascend to the new standard in the best possible fashion. Companies must fulfill the new standards, determined by the gap-analysis, to be certified by ISO9001:2015. Relevant methods have been constructed from the difficulties and needs the companies experienced during the transition process as determined by O. Makie, B. Haxha thesis 2016 [2]. These methods can be directly applied to all Swedish companies, no matter what kind of business the company is conducting, to make the transition to ISO9001:2015 as simple as possible. The results from this thesis are the tools and methods that was produced and these have got their origin from the company’s current situation or from the gap-analysis. It has also been important to relate these tools and methods to the theory that has been processed to show their purpose and that they are supported by a scientific basis. The auxiliary tools can be directly applied and could come to be a part of the everyday quality management.
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Gonçalez, Paula Regina Ventura Amorim [UNESP]. "Repositórios arquivísticos digitais confiáveis: identificação de requisitos com ênfase no acesso à informação." Universidade Estadual Paulista (UNESP), 2017. http://hdl.handle.net/11449/150028.
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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)
As Instituições Arquivísticas são desafiadas a constante atualização no uso das Tecnologias de Informação e Comunicação (TIC) para organizar, preservar e disponibilizar de maneira confiável seu acervo documental que é gerado em grandes quantidades e em diferentes suportes. Na atualidade, os acervos arquivísticos são híbridos, isto é, são compostos por documentos nascidos digitais, digitais e analógicos. Isso exige das instituições a otimização de seus serviços, ainda mais no que se refere ao atendimento ao usuário que almeja ter satisfeitas suas necessidades informacionais de maneira fácil, rápida e segura. Nesse cenário, o objetivo deste trabalho é analisar o conjunto de atributos essenciais para a implantação de Repositórios Arquivísticos Digitais Confiáveis (RDC-Arq) e a vinculação do arquivista como membro integrante de uma equipe de trabalho na orientação dos requisitos com ênfase ao acesso à informação. Optou-se como procedimento metodológico pelo estudo teórico fundamentado nos princípios da Arquivologia. A etapa exploratória é realizada a partir da análise da Resolução 39 do CONARQ (Diretrizes para a implementação de Repositórios Arquivísticos Digitais Confiáveis RDC-Arq) e da ISO 16363:2012 (Space data and information transfer systems -- Audit and certification of trustworthy digital repositories) que fazem recomendações técnicas para serem utilizadas como base para que repositórios digitais sejam certificados confiáveis ou que possibilitem a medição da confiabilidade do repositório. Os resultados apresentam as ações do arquivista para o acesso a documentos e informações arquivísticas e o cotejamento entre a Norma ISO 16363:2012 e a Recomendação 39 do CONARQ. Assim, o estudo resultou em um conjunto de recomendações para a certificação de Repositórios Arquivísticos Digitais com um recorte focado na identificação de requisitos com ênfase no acesso à informação. Por fim, é apresentado um conjunto de informações para que o arquivista possa fazer a medição da certificação de confiabilidade de um repositório digital ou para solicitar sua certificação de confiabilidade.
Archival institutions are constantly challenged to update the use of Information and Communication Technologies (ICT) to reliably organize, preserve and provide their document collections that are generated in large quantity and in different media. Currently, the archival collections are hybrids, ie they are composed of documents that were originally digital, converted to digital, and analog. This requires that the institutions optimize their services, especially as regards to service to the user who aims to have his / her information needs satisfied easily, quickly and safely. In this scenario, the objective of this study is to analyze the set of essential attributes for the deployment of Trusted Digital Archival Repositories (TDARs) and the linking of the archivist as a member of a work team in guiding the requirements with emphasis on access to information. The methodological procedure was chosen by theoretical study grounded on the principles of Archivology. The exploratory stage is carried out from the analysis of Resolution 39 of CONARQ (Guidelines for the implementation of Trusted Digital Archival Repositories TDARs) and ISO 16363: 2012 (Space data and information transfer systems - Audit and certification of trustworthy digital repositories) that make technical recommendations used as a basis for digital repositories being certified as reliable or allow the measurement of repository reliability. The results present the archivist's actions for access to archival documents and information and the comparison between ISO 16363: 2012 and Recommendation 39 of CONARQ. Thus, the study resulted in a set of recommendations for certification of Digital Archival Repositories with a focus on identifying requirements with an emphasis on access to information. Finally, a set of information is presented so that the archivist can measure reliability of the certification of a digital repository or ask for its reliability certification.
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Cederström, Emma, and Anita Milovanovic. "Varumärkesvärdering : Införandet av ISO 10668:2010." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27166.
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Det finns många olika metoder att tillämpa vid varumärkesvärderingarvilket lett till att värderingarna har varit av skiftande kvalitet och utformning. Detta harbidragit tillbland annat införandet avISO 10668:2010Brand valuation - Requirements for monetary brand valuation. Syfte: Vårt syfte med studien är att beskriva hur varumärkesspecialister tillämpar varumärkesvärdering i praktiken och vilka skillnader det är i och med införandet av ISO 10668:2010. Vidare vill vi analysera om ISO 10668:2010 har bidragit till högre upplevd tillförlighet och bättre vägledning vid varumärkesvärderingar. Metod: Studien bygger på en kvalitativ metod med abduktiv ansats där intervjuer med varumärkesspecialisterhar genomförts. Akademisk litteratur, elektroniska källor samt vetenskapliga artiklar har varit grundläggande för studiens genomförande. Analys och slutsats: Varumärkesspecialisterna är eniga om att tillämpning av varumärkesvärderinghar ändrats viss grad i positiv riktning sedan införandet av ISO 10668:2010. Om standarden följs bidrar den till en mer tillförlitlig värdering eftersom den beaktar aspekter som bidrar till en mer rättvis bild av varumärket. Dock medför standarden vissa svårigheter med att tillämpa den i praktiken och möjlighet till förbättring finns. Till vidare forskning: Det vore intressant med fortsatta studier omhuruvida ISO 10668:2010kan utvecklas i framtiden och i så fall hur denna förbättring kommer se ut.
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KUMAR, AMIT, and SAMY AMIRTHALINGAM MUTHU. "ISO 14001:2015 Life Cycle Perspective." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42194.
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Our research is based on data triangulation methodology by which we are going to answer the question with a combination of two elements: the design and development in combination with life cycle perspective according to ISO 14001:2015 and organization consider the life cycle perspective when they design and develop their products, in a modified form introducing many new aspects of life-cycle thinking. This Master’sthesis aims to discuss the Sustainability approach through the use of Environmental Management Standards (EMS), the results achieved by organizations that implement and certify those EMS, and a special focus on the current process of ISO 14001:2015 revision and the logic behind it. Revisiting the concept of Sustainability, the status of the International Organization for Standardization 14001, requirements that related to that life cycle perspective in ISO 14001:2015, eco-design, circular economy and its expected outcomes are discussed. The ISO 14001:2015 revision will have major impacts on the more than 300,000 worldwide certified organizations and on the many professionals that work with it. Analysis of the development of a sustainability portfolio within a globally-operating manufacturing company, we came different illustrate the kinds of life cycle work involved in dealing with activities and interests, connecting activities and interests into action-nets, performing life cycle practices, and spreading the life cycle idea. Finally, we discuss implications of life cycle work for research in the field of organization and management studies and questions related to the topic with quality engineers within the organization.
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Bekim, Haxha, and Makie Omar. "Problematiken vid övergångsprocessen till ISO 9001:2015 : De upplevda svårigheterna av svenska tillverkningsindustrier med ISO 9001:2015." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-30990.
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Den här rapporten behandlar ett kandidatarbete som utfördes vid Jönköping University. Syftet med uppsatsen är att undersöka samt kartlägga de svårigheter som företagen, certifieringsorganen samt standardutvecklarna SIS upplever i samband med övergången till den nya revisonen av ISO 9001:2015. Frågorna som besvaras i uppsatsen är, vilka skillnader kan ses mellan de stora och små företagen samt vad behöver företagen för hjälpmedel för en lättare övergång. Arbetet har utgått från en kvalitativ forskningsmetod. Informationen som samlats in utgör grunden för analysen och slutsatsen. Huvudsakliga empirin är insamlad i form av en enkätundersökning som genomfördes på tjugo respondenter under en utbildningsdag på SIS. För djupare förståelse har även sex stycken öppna strukturerade intervjuer utförts på både stora och små företag. Utöver det har även en öppen intervju utförts med certifieringsorganet Qvalify samt med standard utvecklarna SIS. Individerna som intervjuades var alla i någon grad ansvariga för övergången till ISO 9001:2015. Teoretisk komplettering har skett i form av litteraturstudier där huvudområdet har varit ”kvalitet”. I analysen gjordes en ”triangulering”(figur 6) vilket innebär att data som har samlats in från företagen, Qvalify och SIS separerades och analyserades iterativt. För att få flera dimensioner på problemet och kunna dra en slutsats ställdes den bearbetade informationen från företagen, Qvalify och SIS mot varandra för att se om några mönster eller kopplingar kunde upptäckas. Det visade sig att företagen upplevde andra svårigheter än vad SIS och Qvalify trodde angående övergångsprocessen till ISO 9001:2015 Resultatet på den här undersökningen visade att majoriteten av de deltagande företagen upplevde att det var svårt att tolka ISO 9001:2015. Företagen upplevde att texten i kravdokumentet är skrivet att den kan tolkas olika eller misstolkas. Klausulerna fyra och åtta upplevde företagen vara svårare än de andra. De små företagen upplevde att de hade mer kunskapsbrist än tolkningssvårigheter medan de stora företagen knappt upplevde någon kunskapsbrist. För att förenkla övergångsprocessen önskade företagen en gap-analys som visar vilka krav i ISO 9001:2015 som är tillagda, vilka krav som är nya samt vad som har tagits bort.This report is a candidate work carried out towards Jönköping University. The purpose of this paper is to examine and identify the difficulties experienced by the companies, certification bodies and standards developers SIS with the transition to the new revision of ISO 9001: 2015. The questions answered in this essay is, what differences can be seen between the large and small businesses as well as what kind of tools businesses need for an easier transition. The work has been based on a qualitative research. The information collected is the basis for the analysis and conclusion. Main empirical data is collected in the form of a survey conducted with twenty respondents during a training day carried out by SIS. For deeper understanding has six open-structured interviews been conducted in both large and small companies. In addition, it also has an open interview conducted by the certification body Qvalify and the standard developers SIS. The individuals selected for interview were all responsible in any way in the transition to ISO 9001: 2015. Theoretical supplementation has been in the form of literature studies where the main field has been "quality". The analysis was a "triangulation" (figure 6), which means that the data collected from the companies, Qvalify and SIS was separated and analyzed iteratively. To get the multiple dimensions of the problem and be able to draw a conclusion was the processed information from the companies, Qvalify and SIS against each other to see if any patterns or connections could be discovered. It was discovered that the companies experienced other difficulties than SIS and Qvalify thought about the transition to ISO 9001: 2015. The results of this study showed that the majority of the participating companies felt that it was difficult to interpret ISO 9001: 2015. The companies felt that the text of the requirements in the document is written in a way that it can be interpreted differently or misinterpreted. The clauses four and eight experienced the companies to be more difficult than the others. The small companies feel that it has more knowledge than lack of interpretation as opposed to the large, barely experience any lack of knowledge. To simplify the transition process the companies required a gap analysis tool that shows the requirements of ISO 9001: 2015 are added, the requirements that are new and what has been removed.
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Duarte, Alexandra Silva. "Transição da norma ISO 9001:2008 para a norma ISO 9001:2015." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16639.
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Mestrado em Gestão e Estratégia IndustrialAs organizações implementam cada vez mais os padrões de gestão desenvolvidos pela International Organization for Standardization (ISO) para se manterem competitivas. Ao longo dos anos, a investigação na área da certificação da qualidade pela norma ISO 9001 tem vindo a aumentar. No entanto, ainda existem poucos estudos que abordam as transições da norma, particularmente da norma ISO 9001:2008 para a norma ISO 9001:2015. Com base em 356 respostas recolhidas através de um questionário enviado via e-mail para as empresas portuguesas certificadas pela norma ISO 9001, procedeu-se à análise da perceção das empresas em relação à transição para a norma ISO 9001:2015. A importância atribuída às alterações recentes da norma ISO 9001 variam consoante a dimensão da empresa, a estratégia de internacionalização e o tipo de indústria onde a empresa opera. Os resultados obtidos mostram ainda que as melhorias organizacionais internas, a melhoria da satisfação dos clientes, a melhoria da imagem da empresa e a melhoria da qualidade do produto/serviço são as principais motivações, segundo a perceção dos gestores, da implementação da norma ISO 9001. E mostram também que os principais benefícios, segundo a perceção dos gestores, da implementação da norma ISO 9001 são a melhoria contínua do desempenho, o aumento do prestígio e reputação da empresa, a melhoria da eficiência dos processos e o aumento da satisfação dos clientes.
The organizations are increasingly implementing the management standards developed by the International Organization for Standardization (ISO) in order to remain competitive. Over the years, research into quality certification of ISO 9001 has been increasing greatly. However, there are still few studies that address the transitions of the standard, particularly from ISO 9001:2008 to ISO 9001:2015. Based on the 356 replies collected by a questionnaire, which was sent by e-mail to the portuguese companies certified by ISO 9001, this study analyze their perception regarding the transition to the ISO 9001:2015. The importance attributed to the recent changes in ISO 9001 vary according to the size of the company, the internationalization strategy and the type of industry where the company operates. The results obtained also show that internal organizational improvements, improvement of customer satisfaction, improvement of company image and improvement of product/service quality are the main motivations according to the perception of managers of the implementation of ISO 9001. And also show that the main benefits, according to the perception of managers, the implementation of ISO 9001 are the continual improvement of performance, increase the prestige and reputation of the company, improving process efficiency and increased customer satisfaction.
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Yusuf, Maryan, and Victoria Sege. "Framgångsfaktorer vid övergång till ISO 9001:2015." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36567.
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Syftet med studien har varit att identifiera de viktigaste områdena mindre företag bör fokusera på vid övergång till ISO 9001:2015. Examensarbetet har utförts på det tillverkande företaget FIG Metall. Den nya utgåvan av standarden har en mer tolkningsbaserad struktur i jämförelse med tidigare vilket har bidragit till en svårighet för företag att förstå kraven i den nya utgåvan. Forskningsmetodiken som tillämpats är av kvalitativ karaktär. Vid genomförande av studien gjordes observation, intervjuer och dokumentstudier hos FIG Metall för att få en inblick i hur verksamheten fungerade samt identifiera deras gap mot ISO 9001:2015. Andra intervjuer som gjordes var med organisationerna Qvalify och SIS för att få reda på de största skillnaderna i den nya utgåvan av standarden samt vanligaste svårigheterna företag har vid övergången. De kvalitativa intervjuerna var semi-strukturerade vilket innebär att intervjupersonerna haft stor frihet att tolka frågorna som ställts samt att intervjuaren inte kan förutspå respondentens svar. I analyskapitlet jämfördes empirin från studiens olika metoder med hjälp av triangulering, se figur 10. Där kopplades resultaten även till relevanta teorier. I intervju med Qvalify och SIS framkom samstämmighet om vilka områden som behövde uppfyllas för en övergång till ISO 9001:2015. Resultatet av studien visar de viktigaste områdena mindre företag bör fokusera på för övergången. Istället för att gå igenom standarden krav för krav ska företag fokusera på ledarskap, organisationens förutsättningar, riskbaserat tänkande samt processinriktning. Studien visar även på att ISO 9001:2015 har en nära koppling till TQM, verksamhetsutveckling och organisationspsykologi och kan därmed användas som komplement till standarden.The purpose with this study aims to identify the most important and critical factors for small-sized companies to make way for a successful transition to ISO 9001:2015. Because of the new structure, it is difficult for companies to interpret the standard and what is required to achieve a certification. This study has therefore been carried out at the manufacturing company FIG Metall in Gnosjö. The study is based on qualitative research. Observation, interviews and document views were made at FIG Metall. Interviews were also carried out with the auditing company Qvalify and the Swedish Standards Institute to receive their views on which the important factors are as well as the general difficulties for companies when transitioning. The interviews were semi-structured which resulted in an open discussion where the respondents were free to answer based on how they perceived the questions. The results of the empirical data were the basis of the analysis and the conclusion. The different methods used in the report can be seen in figure 10 which shows the triangular approach of the study. Qvalify and SIS agreed upon the same areas companies need to focus on when transitioning to ISO 9001:2015. The result of this study shows that the most important areas smaller companies need to focus on when transitioning are Leadership, Context of the organization, Risk based thinking and Process approach. The study concluded that ISO 9001:2015 is closely related to total quality management (TQM), organizational development and organizational psychology and can be used as complementary tools to the standard.
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Kurvinen, Calle, and Anton Lundblad. "Förstudie för införandet av ISO 9001:2015." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-31230.
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Binadam, Zulkiflee, and Gustav Bergeling. "Övergångsfasen till ISO 9001:2015 i ett marknadsledande företag." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-40865.
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Arbetet har genomförts på ett marknadsledande företag inom måleri-industrin, där rapportens fokus legat på att ta fram underlag för vilka områden som företaget behöver förbättra för att certifiera sig mot ISO 9001:2015. Produktionsavdelningen har i rapporten setts som ett fristående företag i syfte att kunna tillämpa de krav i standarden som faller på högsta ledningen. Rapporten har behandlat de problem som de flesta företag kan uppleva i övergångsprocessen till ISO 9001:2015. Frågeställningar är upplagda för att ge svar på hur väl det studerade företaget uppfyller kraven i nuläget och för att sedan presentera en gap-analys över vad som fattas för att nå de krav som inte uppfyllts. Dessa analyser leder till ett resultat där viktiga förbättringsområden inom företaget presenteras tillsammans med förslag på åtgärder för att uppfylla de krav som ställs i ISO-standarden. För att göra arbetet så trovärdigt som möjligt har flera olika metoder använts och utvärderats, för att sedan kunna göra en rättvis bedömning över företagets nuläge. Metoderna som presenteras i rapporten involverar bland annat en metod för egenbedömning, där författarna har fått inspiration från tidigare examensarbeten, intervjuer med revisionsbolag och relevant personal på företaget. Det har även genomförts en observation/survey-undersökning på operatörerna i företaget för att få en inblick i deras bild av verksamheten. Rapportens diskussion och slutsats presenterar de områden i verksamheten som företaget brister i och ger förslag på hur företaget bör utveckla dessa. De huvudområden som har identifierats är: ständiga förbättringar, ledarskap, processinriktning och riskbaserat tänkande. Dessa områden har författarna analyserats som det mest bristfälliga områden som företaget bör vidareutveckla och åtgärdsförslag på hur de kan utveckla dessa områden har presenterats. Åtgärdsförslagen är baserade på författarnas kunskap och erfarenheter, där förslagen utvecklats i samråd med handledare och personal på företaget. Slutsatsen utvärderar även metodernas och verktygens lämplighet vid implementering av ISO 9001:2015 i en organisationThe thesis work has been carried out in a market-leading company in the painting industry, where the main focus of the report focuses on which areas in the company that needs improvement in order to certify itself against ISO 9001:2015. The production department has been reported as an independent company within the company in order to apply the requirements of the standard that fall on management. The report has addressed the problems that most companies have in the transition process to ISO 9001:2015. The issues are formulated to provide answer to how well the studied company meets the requirement at current situation and then present a gap-analysis of what needs to be done to meet the requirements that are not met. These analysis leads to a result where key areas of improvement within the company are presented together with proposals to meet the requirements of the ISO-standard. In order to make the thesis as credible as possible, several different methods have been used and evaluated, to then make a fair assessment of the company’s current situation. The methods presented in the report include, among other things, a method of self-assessment, where the authors have received inspiration from previous thesis works, as well as interviews with an audit firms and relevant staff at the company. An observation/survey has also been conducted on the operators in the company to gain an insight of how they feel about the company’s work with ISO-standards. The report's discussion and conclusion presents the areas in the business that the company is lacking and suggests how the company should develop these areas. The key areas identified are: continuous improvement, leadership, process orientation and risk-based thinking. These areas have been analyzed by the authors as the most deficient areas that the company should further develop and proposals for how to develop these areas have been presented. The action proposals are based on the authors' knowledge and experience, where the proposals were developed in consultation with supervisors and staff at the company. The conclusion also evaluates the suitability of methods and tools for implementing ISO 9001: 2015 in an organization.
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Hamad, Thaer Waleed, and Angelica Westlin. "Gapanalys mellan ISO 14001:2015 och OKGs verksamhetssystem." Thesis, Uppsala universitet, Kärnfysik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-298293.
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Sustainable development is something people have been talking about for decades and it is something many organizations working with globally. One way to work with it is to introduce an environmental management system that helps an organization to improve their environmental performance and meet its environmental objectives. ISO 14001 is a standard applicable environmental management system that organizations can certify against. 2015 came a new ISO 14001, so companies that today have the old standard from 2004 need to analyze the new set of requirements and implement it in their operations. OKG, which owns three nuclear reactors in Sweden is certified to ISO 14001: 2004. The purpose of this report is to examine the gaps that exist between the different standards and which of these gaps are gaps against OKG's operational systems. The methods for performing gap analysis consists of information, meetings, training, and data collection, some of the gap analysis has been done at OKG. The outcome of the gap analysis shows that it is not only the standard's structure and composition that has changed. Many new requirements have been added and it has become tougher demands on top management's commitment and dedication to the organization's environmental management system. Some requirements have similar structure in the old and new standard. Other demands have however been given a more detailed design in the new standard. Discussions are ongoing on how much work needs to be done on the introduction of the new standard, everything depends on how the organization's environmental management system is today. OKG belonging to an industry with high demands already have a part of the new standard implemented in their operations, partly due to the company is certified to the old standard, partly due to other standards authority in some respects makes similar demands on the activities OKG conducts. The conclusion shows, as already mentioned, that some of the new requirements have already been taken into custody in OKG's operational systems while in other cases it has identified gaps where further analysis needs to be done and correct implementation is verified before the new requirements take effect. The implemented gap analysis forms the basis for OKG's continued efforts to implement the new standard.
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Börjesson, Mattias, and Simon Stockhem. "ISO 9001:2015 i en produktion under uppbyggnad." Thesis, Tekniska Högskolan, Jönköping University, JTH, Industriell organisation och produktion, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49767.
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Arbetets utgångspunkt har handlat om en systemrevision på en ny fabrik som tillverkar och säljer en specifik produkt. Revisionsarbetet utfördes för att identifiera ett nuläge för den verksamhet företaget bedriver idag och sedan jämföra nuläget mot de krav och rekommendationer som finns uträttade inom standarden ISO 9001:2015. Fabriken tillhör en större global koncern som idag är ISO 9001:2015 certifierade varav den nya fabriken har ännu inte blivit reviderad på ISO 9001:2015 standarden. Den metod som användes i revisionsarbetet var framtagen med hjälp av handledare från högskolan och företaget, även Peter Landin som är VD på certifieringsföretaget Qvalify. Det ansågs kritiskt att få extern input kring hur revisionsarbeten formas och utförs då det blev lättare och tydligare vilka indikatorer som en revisor letar efter när de granskar företag. För att identifiera avvikelser och förbättringsmöjligheter kartlagdes nuläget genom intervjuer med samtliga inom ledningsgruppen och produktionstekniker för att få en övergripande bild av hur ledarskapet såg ut och hur processerna styrdes. Till hjälp användes en revisionschecklista genom arbetet för att tydligare förstå standardens kravbild. Resultatet av arbetet utmynnades i åtgärdsförslag och en prioriteringslista på de avvikelser och förbättringsmöjligheter som identifierats. Totalt kunde 26 avvikelser mot standarden identifieras. Dessa berörde bland annat kapitel inom standarden såsom ständiga förbättringar, kvalitetspolicy och kommunikation. Sju stycken åtgärdsförslag presenterades för företaget genom en prioriteringslista för att lättare komma igång med förbättringsarbetet.The study starting point has been to perform a system audit of a new factory that manufactures and sells a specific product. The audit work has been carried out to identify a current situation for the business that the company's bedding today and then compare the current situation with the requirements and recommendations that are specified in the standard ISO 9001: 2015. The factory belongs to a larger global group which today is ISO 9001: 2015 certified, although the new factory has not yet been updated to ISO 9001: 2015 standard. The method used in the audit work was developed with the help of supervisors from the university and the company, including Peter Landin, CEO of the certification company Qvalify. It was considered critical to obtain external input on how audit work is shaped and performed as it became easier and clearer which indicators an auditor is looking for when reviewing companies. In order to identify deviations and opportunities for improvement, the current situation was mapped through all interviews with management groups and production technicians to get an overall picture of what the leadership looked like and how processes are governed. To help, an audit checklist was used throughout the work to further understand the standards requirements picture. This resulted in proposals for measures and a list of priorities on the deviations and opportunities for improvement identified. A total of 26 deviations from the standard could be identified. These included, among other things, chapters within the standard such as continuous improvement, quality policy and communication. Seven proposals for measures were presented to the company through a priority list to make it easier to get started with the improvement work.
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KARLSSON, LISA, and ELISABETH ÅSBERG. "GAP-analys inför införandet av ISO 9001:2015." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-211664.
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Jönsson, Anna, and Magnus Berglund. "ISO 9001:2015 implementation at a manufacturing company." Thesis, Högskolan i Halmstad, Maskinteknisk produktframtagning (MTEK), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-31188.
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Martin Ivarsson, manager and part owner at Landeryd’s Mechanical Workshop (LMW), Landeryd, Sweden, initiated this project. This because of a new released ISO 9001 version that LMW has to implement before the 15th of September 2018 to remain certified. Since LMW is ISO 9001:2008 certified the project members only needed to identify the differences among the 2015 and 2008 version to see what LMW has to do to get certified. There are approximately 1.1 million ISO 9001 certificates issued worldwide. An ISO 9001 certification increase organizations ability to satisfy customer needs and customers can rely on that the products and services provided are of consistently good quality. ISO 9001 can also work as a tool to streamline the organization’s processes and make them more efficient. Since the ISO 9001 is reviewed every five year it helps organizations to keep current in an ever- changing world. Landeryd’s Mechanical Workshop has been ISO 9001 certified since 2002 and the “ISO- think” is deeply rooted within the company. LMW is a small owner-controlled company with only 18 employees. ISO 9001:2015 is applicable on different kinds of organizations in various scales. Comparing to previous versions of ISO 9001 the new version is more adaptable. This makes it more beneficial for the organizations but harder for the auditors that certifies. One major conclusion is that LMW will have more freedom of document handling with the new ISO version. This report highlights LMW’s status today in accordance to the new ISO 9001 version, and estimates how much effort that is needed for a successful revision. Readers of this report will benefit from the results, since much is applicable on all types of organizations or companies.
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García, Arroyo Carolay Rosarella. "Implementación y certificación del SGC bajo la norma ISO 9001:2015 de las áreas de Talleres y Laboratorios y Centro de Documentación y Fondo Editorial de la UC." Bachelor's thesis, Universidad Continental, 2018. http://repositorio.continental.edu.pe/handle/continental/4889.
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Actualmente venimos atravesando diferentes cambios en nuestro país, cambios para la mejora en la calidad de la educación, como el proceso de Licenciamiento por SUNEDU y las acreditaciones por diferentes empresas reconocidas para cada Universidad. La calidad educativa es una necesidad inherente hoy en día, puesto que toda organización se debe a sus clientes, y en el caso de educación principalmente a los estudiantes y docentes; por ende, toda organización debe centrarse en gestionar y controlar adecuadamente sus procesos operativos, estratégicos, de soporte, entre otros y esto se da mediante un adecuado Sistema de Gestión de la Calidad (SGC). Es entonces, que el presente trabajo tuvo por objetivo implementar, certificar y mantener los Sistemas de Gestión de la Calidad bajo la Norma ISO 9001:2015 para los Talleres y Laboratorios y el Centro de Documentación y Fondo Editorial de la Universidad Continental, sede Huancayo. Se utilizó el método descriptivo, tipo de investigación básica y como técnicas se utilizaron las encuestas, entrevistas de auditorias y el análisis documental. Usando cuestionarios, correo electrónico, auditorias presenciales y las Normas: ISO 9001:2015 e ISO 9000:2015 como instrumentos. Como resultados tenemos los informes de auditorias principales, en donde se evidencian las respuestas favorables para el logro de las certificaciones de las áreas en mención. Finalmente se concluye que la implementación, certificación y mantenimiento de los SGC bajo la Norma ISO 9001:2015 para talleres y laboratorios como para el centro de documentación y fondo editorial fue fructífero ya que mejoró la satisfacción de las necesidades y expectativas de los clientes, usuarios y demás grupos de interés pertinentes.
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De, la Cruz Alvarado Axeel, Asencios Javier Guevara, and Quispe Camila Torreblanca. "Diseño de un Sistema Integrado de Gestión según las normas ISO 9001:2015 e ISO 14001:2015 para la empresa Fresko Perú." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2007. http://hdl.handle.net/20.500.12404/19639.
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El objetivo principal del presente proyecto profesional es diseñar un Sistema Integrado de Gestión (SIG) según las normas ISO 9001:2015 e ISO 14001:2015 para la empresa Fresko Perú con el propósito de asegurar la satisfacción de los clientes y garantizar la sostenibilidad ambiental de sus procesos operativos. Fresko Perú es una micro empresa de la ciudad de Lima que se dedica a la producción de alimentos y que incorpora un modelo de economía circular a su propuesta de valor.
El desarrollo se llevó a cabo a través de cuatro etapas; en primer lugar, se realizó un análisis interno y externo de la empresa con el fin de identificar sus principales grupos de interés. Posteriormente, se realizó un diagnóstico para determinar el nivel de cumplimiento actual de la empresa con respecto a los requisitos que exigen las normas ISO. En tercer lugar, se definió el alcance del Sistema Integrado de Gestión en coordinación con la Alta Dirección de Fresko Perú.
Por último, se diseñaron y rediseñaron los procesos y procedimientos de la empresa con el fin de cumplir con todos los requisitos exigibles. Toda la información documentada diseñada a lo largo del presente proyecto profesional se consolidó en el Manual del Sistema Integrado de Gestión, en donde se adjuntan todos los procesos, procedimientos, manuales, matrices, y otros formatos pertinentes para el correcto
funcionamiento del SIG. Además, se realizó un cronograma para dar seguimiento a cada una de las etapas y actividades de implementación.
Finalmente, es preciso mencionar que para asegurar la viabilidad de implementación de la propuesta de diseño se realizó una evaluación técnica y económica, donde se analizó la pertinencia de las herramientas propuestas y su impacto en las finanzas de la empresa
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De, la Cruz Alvarado Axeel Ysmael, Asencios Javier Fernando Guevara, and Quispe Camila Lucia Torreblanca. "Diseño de un Sistema Integrado de Gestión según las normas ISO 9001:2015 e ISO 14001:2015 para la empresa Fresko Perú." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2021. http://hdl.handle.net/20.500.12404/19639.
Full textAbstract:
El objetivo principal del presente proyecto profesional es diseñar un Sistema Integrado de Gestión (SIG) según las normas ISO 9001:2015 e ISO 14001:2015 para la empresa Fresko Perú con el propósito de asegurar la satisfacción de los clientes y garantizar la sostenibilidad ambiental de sus procesos operativos. Fresko Perú es una micro empresa de la ciudad de Lima que se dedica a la producción de alimentos y que incorpora un modelo de economía circular a su propuesta de valor.
El desarrollo se llevó a cabo a través de cuatro etapas; en primer lugar, se realizó un análisis interno y externo de la empresa con el fin de identificar sus principales grupos de interés. Posteriormente, se realizó un diagnóstico para determinar el nivel de cumplimiento actual de la empresa con respecto a los requisitos que exigen las normas ISO. En tercer lugar, se definió el alcance del Sistema Integrado de Gestión en coordinación con la Alta Dirección de Fresko Perú.
Por último, se diseñaron y rediseñaron los procesos y procedimientos de la empresa con el fin de cumplir con todos los requisitos exigibles. Toda la información documentada diseñada a lo largo del presente proyecto profesional se consolidó en el Manual del Sistema Integrado de Gestión, en donde se adjuntan todos los procesos, procedimientos, manuales, matrices, y otros formatos pertinentes para el correcto
funcionamiento del SIG. Además, se realizó un cronograma para dar seguimiento a cada una de las etapas y actividades de implementación.
Finalmente, es preciso mencionar que para asegurar la viabilidad de implementación de la propuesta de diseño se realizó una evaluación técnica y económica, donde se analizó la pertinencia de las herramientas propuestas y su impacto en las finanzas de la empresa
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Chumpitazi, Pasapera Stephany. "Sistema de gestión de calidad en bibliotecas públicas de Lima Metropolitana, en base a la norma ISO 9001: 2015 (2018)." Bachelor's thesis, Universidad Nacional Mayor de San Marcos, 2018. https://hdl.handle.net/20.500.12672/8778.
Full textAbstract:
Determina el grado de cumplimiento de la norma ISO 9001:2015 en las bibliotecas públicas de Lima Metropolitana, colocando en contexto el escenario actual en el que se encuentran los centros de información al grado de cumplimiento de la norma, con la finalidad de hacer efectiva la implementación de dichos criterios de gestión para conseguir un medio más normalizado. Para obtener la información se delimitó la población de 40 bibliotecas conformadas por 33 bibliotecas municipales, cinco bibliotecas periféricas, la Gran Biblioteca Pública y la Biblioteca Nacional del Perú; obteniendo 14 centros de información para la evaluación y análisis de resultados. Así mismo, el método aplicado en la investigación tiene un enfoque cuantitativo relacionado a la medición del cumplimiento de la norma, es por ello, que se utilizó una herramienta basada en un cuestionario conformado por 22 preguntas. Como conclusión de la evaluación de los centros de información, se obtuvo como resultado un poco más de la mitad (53%) de aprobación, afirmando que se encuentran aptas para la aplicación de la norma, manteniendo formatos estandarizados de manejos de procesos y gestión, como a su vez interoperabilidad entre entidades, lo que indica que se lograría mayor comunicación y fluidez de información.Tesis
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Garbac, Michelle, and Oscar Hedberg. "Uppbyggnad av kvalitetsledningssystem enligt ISO 9001 : En analysstudie för förberedelse inför certifiering av ISO 9001:2015." Thesis, Jönköping University, Tekniska Högskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-54039.
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This report presents the performance and results of an analysis study conducted at a small company in the foundry business. The purpose of the study has been to prepare the company for a certification of the quality standard ISO 9001: 2015. The reason for the study is to create a foundation for a future quality management certification for a small company that wants to develop its business and expand its customer base. The study begins with a description of the problem, which involves an examination of the gap that exists between the company's current quality management system and the requirements of ISO 9001. The collection of all essential information in the form of relevant theories and data has taken place through theory research and informative meetings with the company's management. The workflow is described to clarify what the process looked like. A description of the current situation is given to gain understanding of the starting point and to have as a basis for analysis of deficient functions and processes within the business. In the analysis a comparison is made of the current situation with the requirements set in the ISO 9001 standard, and then proposals for measures to cover the analyzed gaps are presented. The results of the study give the company a thorough description of what measures are required to be able to accomplish an approved certification. The study provides suggestions for concrete measures such as which platform can be used to create a quality management system, which managing documents should be included, suggestions for quality goals and how these should be measured regularly. Descriptions of important core processes in the form of routines with associated templates have been produced to create continuity. With the help of these measures, a suggestion of a functioning management system was presented that is suitable for the smaller business.
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Holmström, Fredrik, and Jakob Hoffsten. "Förstudie till implementering av ISO 14001:2015 : Examensarbete 2020." Thesis, Tekniska Högskolan, Jönköping University, JTH, Logistik och verksamhetsledning, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49924.
Full textAbstract:
Syfte – Syftet med studien är att skapa ett underlag för små företag som ska implementera ISO 14001, genom att undersöka och identifiera kritiska faktorer samt lösningar för att överkomma dessa. Resultatet av studien kommer sedan användas för att skapa ett ramverk till små företag när de implementerar miljöledningssystemet ISO 14001:2015. Metod – För att nå studiens syfte, har en litteratursökning utförts för att etablera ett teoretiskt ramverk. Syftet med detta var att identifiera kritiska faktorer när en implementering av ISO 14001:2015 utförs. En fallstudie har även utförts på ett tillverkande företag för att kunna samla in empiriska data. Metoderna som har använts i studien är intervjuer, enkäter och observationer. Den empiriska data och det teoretiska ramverket jämfördes och analyserades för att svara på studiens syfte och frågeställningar. Resultat – I det teoretiska ramverket och fallstudien, identifierades fem kritiska faktorer; kunskap och kompetens, involvering av anställda, resurser, identifiering av miljömål och företagets miljöpåverkan och företagskultur. Engagemanget från ledningen på företaget identifierades även som en kritisk faktor, men var starkt kopplat till kunskap och kompetens. Faktorn valdes därför att inkluderas i kunskap och kompetens. För att överkomma dessa, identifierades lösningar till dem kritiska faktorerna. Resultatet av lösningarna var att alla kritiska faktorer har en stark korrelation med varandra och att lösningarna var liknande. Träning och utbildning av dem anställda var en nyckel-lösning för att lösa dem kritiska faktorerna. Implikationer – Studien kan användas som ett ramverk och bidra som underlag till små företag som vill implementera ISO 14001:2015. Studien har identifierat kritiska faktorer vid implementeringen och hur man överkommer dessa, oavsett vilken bransch som företagen arbetar i, vilket gör att studien kan användas av olika typer av företag. Begränsningar – Eftersom restriktionerna som samhället har satt på grund av COVID19 pandemin, har antalet observationer och intervjuer blivit begränsade. Detta har vidare påverkat trovärdigheten på studien negativt. Fler observationer och intervjuer hade gett ett mer trovärdigt resultat.Purpose – The purpose of this study is to examine and identify critical factors as well as solutions to overcome these. The results will then be used to create a framework for small businessesto use when implementing the environmental management system ISO 14001:2015. Method – To reach the purpose of this study, a literature review has been conducted in order to establish a theoretical framework. The purpose of the theoretical frameworks was to identify critical factors when implementing ISO 14001:2015. A case study has also been conducted on a manufacturing company in order to collect empirical data. The methods used in the case study were interviews, surveys and observations. The empirical data and the theoretical framework were later compared and analysed to answer the study’s purpose and research questions. Findings – In the theoretical framework and the case study, five critical factors were identified: knowledge and competence, involvement of employees, resources, identifying environmental goals and the company’s environmental impact and corporate culture. The commitment of the senior management was also identified as a critical factor, but was strongly related to knowledge and competence, and therefore it was included in that critical factor. To overcome the critical factors, solutions to each critical factor was identified. With all the solutions identified, it was concluded that all the critical factors are strongly related. Furthermore, the solutions to overcome the critical factors were similar, where training and education of employees was a key solution to overcome the critical factors. Implications – The study can be used as a framework and provide help for small business that want to implement ISO 14001:2015. The study has identified critical factors in the implementation and how to overcome these, regardless of the area that companies work within and can therefore be used by different types of companies. Limitations – Because of the restrictions in the society following the COVID-19 pandemic, the amount of observations and interviews that should have been conducted was limited and therefore the credibility of the study was affected in a negative way. More observations and interviews would have given a more credibly result.
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Čížková, Martina. "Implementace systému managementu kvality podle normy ISO 9001:2015." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-205610.
Full textAbstract:
The main goal of my thesis is to show the process of transitioning the current quality management system (in accordance with the norm ISO 9001: 2008) into the new quality management system in accordance with the norm ISO 9001: 2015 in Sipral a.s. company. The thesis analyses current state in the company concerning requirements of the norm and suggests changes necessary for implementation of the new quality management system in accordance with the norm ISO 9001: 2015. The first section introduces the field of quality management system in theoretical perspective. Main approaches to quality management system, key terms and short historical review are presented. The norm ISO 9001: 2015 is analysed in detail, especially in relation to its previous version from 2008. Above all, I focus on the changes which the current norm brings and which are necessary to implement to functioning of the company. The second section of the thesis is dedicated to introduction of Sipral a.s. company, analysis of the current state, suggestions for changes and realization of them, which are brought about with implementation of the new norm. Attention is paid especially to areas undergoing essential changes: organizational structure, process model, labour risk and context of the organization. These areas are analysed from the view of the current norm, as well as from the view of the new norm. Transition in accordance with the norm ISO 9001: 2015, which I participated in, is described.
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Julca, Tarazona Marco José. "La norma ISO 14001 en el derecho ambiental desde la perspectiva jurídica municipal en el distrito de El Tambo-Huancayo 2017-2018." Bachelor's thesis, Universidad Continental, 2019. http://repositorio.continental.edu.pe/handle/continental/5136.
Full textAbstract:
La investigación asume el objetivo de identificar y establecer cómo influye la norma ISO 14001 en el derecho ambiental desde la perspectiva jurídica municipal en el distrito de El Tambo-Huancayo, 2018. Para dicho efecto, las muestras conforman 307 personas: administrativo, funcionarios públicos, contratados administrativos de servicios y obreros; personal implicado en el trabajo de gestión ambiental comprendido el periodo 2015-2018 como política de gobierno local. Conforme a la legislación en materia ambiental Ley N° 27972, 2003; Ley N° 28611, 2005. La influencia se midió a través del “Cuestionario de la norma ISO 14001 y derecho municipal ambiental” elaborado y validado para tal caso.
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Piña, Remigio Gabriela. "IMPLEMENTACIÓN DE SEGURIDAD EN LA INFRAESTRUCTURA DE RED PARA LA DIFUSIÓN DEL PROGRAMA DE RESULTADOS ELECTORALES PRELIMINARES 2017 EN EL ESTADO DE MÉXICO BAJO LA NORMA ISO/IEC 27001:2013." Tesis de Licenciatura, Universidad Autónoma del Estado de México, 2018. http://hdl.handle.net/20.500.11799/99629.
Full textAbstract:
Esta tesina muestra una descripción general del proceso de difusión de los resultados electorales del Programa de Resultados Electorales Preliminares del Instituto Electoral del Estado de México realizado el 4 de junio de 2017 para la elección de Gobernador en el Estado de México.
Específicamente se describe como se implementó seguridad en la Infraestructura que se utilizó para la difusión de los resultados electorales. Así mismo, se detalla la infraestructura que operó para la difusión del PREP, la cual estaba compuesta del hosteo del servicio web en un centro de datos que cuenta con el nivel Tier IV e International Computer Room Expert Association (ICREA) nivel 5. Además, el servicio de hosteo contó con seguridad en la web a través de la implementación de un firewall del tipo Web Application Firewall (WAF), el cual se utilizó principalmente para bloquear los ataques del tipo Distributed Denial of Service (DDoS). La infraestructura del PREP contaba con un ancho de banda a internet de 6 Gbps.
El PREP en el IEEM está certificado bajo la norma ISO 27001:2013, por lo que esta infraestructura fue implementada para cumplir con los objetivos de seguridad de la información, además como una solución de mejora continua (ISO, 2016).
Las pruebas realizadas a la infraestructura fueron pruebas de estrés y un ataque de Denial of Service (DoS). Estas pruebas sirvieron para identificar algunas vulnerabilidades en la infraestructura, con el fin de que el día de la Jornada Electoral se garantizara el cumplimiento de los objetivos de seguridad propuestos por el IEEM.
En particular, las pruebas de estrés se realizaron para cuantificar la capacidad y disponibilidad que ofrecía la infraestructura, para validar los requerimientos de rendimiento y la escalabilidad de la plataforma “difusión del PREP”. Con lo cual se verificó que la página se mantuvo en línea en los tiempos comprometidos, sin embargo, se observó que los tiempos de recarga de la página web se fueron incrementando.
De igual manera, en las pruebas se incluyó un ataque de Denial of Service (DoS), para monitorear el consumo de ancho de banda o sobrecarga de los recursos disponibles, con ello se incrementó el tiempo de espera de la página web, aunque siempre se mantuvo en línea. Este fenómeno tuvo presencia el día de la Jornada Electoral.
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Andersson, Molly, and Lovisa Andersén. "SVÅRIGHETER VID CERTIFIERING AV KVALITETSLEDNINGSSYSTEMET ISO 9001:2015 FÖR SMÅ FÖRETAG." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-31556.
Full textAbstract:
Studien syftar till att upptäcka svårigheter vid implementering av kvalitetsledningssystemet ISO 9001:2015 på små företag. För att uppnå studiens syfte samlades teorier om kvalitetsledningssystemet ISO 9001 och dess implementerings- och certifieringsprocess in. En fallstudie genomfördes på två analysenheter för att sedan jämföras mot det teoretiska ramverket och erhålla ett resultat. De mest bidragande faktorerna till icke-certifiering av ISO 9001 hos små företag visade sig vara tidsbrist, resursbrist samt kompetensbrist.
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Pisapia, Claudio. "SAP HANA Energy Management System: creazione di un prototipo di business in Syskoplan Reply." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017.
Find full textAbstract:
Il presente lavoro di tesi verterà sulla creazione di un’Energy Management System in grado di soddisfare le esigenze delle imprese sia lato manufacturing che utilities.
Nel primo capitolo oltre ad un‘introduzione al tema dell’EMS, verrà descritta la figura dell’Energy manager e fatta una panoramica sulla parte normativa in merito, cioè la ISO 50001 e la direttiva 2012/27/UE.
Nel secondo capitolo verrà rimarcata l’importanza dei dati, in particolare verranno descritti nel dettaglio i temi della Business Intelligence, i Big Data, l’Internet of Things e la Predictive Analytics.
Nel terzo capitolo poi verrà descritto il software utilizzato per l’analisi dei dati e lo sviluppo dell’EMS, che nella fattispecie è SAP, un gestionale utilizzato nelle medie e grandi aziende e che gestisce praticamente qualunque area interna all’impresa.
Di esso dopo una breve introduzione, ci si focalizzerà sui tools SAP per la gestione energetica e si descriveranno i moduli utilizzati lungo tutto il percorso di tesi.
Nel quarto capitolo, infine, attraverso un ciclo PDCA (Plan-Do-Check-Act), descriveremo le diverse fasi del progetto di creazione dell’Energy Management System, che partirà nella fase di pianificazione con la definizione dei KPI e la ricerca delle query.
In seguito, nella fase del “fare”, verranno definiti i collegamenti tra le informazioni contenute nelle diverse query e si passerà alla creazione delle tabelle e dei collegamenti tramite join delle stesse.
Nella fase di monitoraggio, verranno attuate le analisi sui dati, in modo da comprendere dove risiedono le problematiche maggiori e come superarle o intervenire per correggerle.
Infine nella fase di attuazione, i dati, le tabelle, le analisi e le soluzioni alle problematiche verranno riportate all’interno di un’applicazione web customizzata per la gestione energetica, in modo da rendere per il cliente di facile lettura e veloce il monitoraggio d’impianto e da indirizzarli su eventuali azioni correttive da apportare.
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Cabana, Cáceres Luisa Cristina, and Carrera Samuel Ysrael Fernández. "Modelo de gestión de riesgos bajo el ISO 9001: 2015 y su impacto financiero en el sector de Servicios Prestados a Empresas Lima 2018." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/625956.
Full textAbstract:
La presente tesis fue desarrollada con el objetivo de identificar el impacto financiero que un modelo de gestión de riesgos bajo el ISO 9001: 2015 tiene en las empresas del sector servicios prestados a empresas en términos de la información contable financiera que es inherente en los procesos y en los indicadores financieros, específicamente en cómo influirá en la implementación de modificaciones y/o publicaciones de nuevas normas contables (NIIF´s y NIC’s). EL motivo de la presente tesis no radica en implementar propiamente una NIIF o sistema COSO ERM en la empresa sino evaluar el impacto que tiene la gestión de riesgos en el proceso de transición hacia la adopción de una actualización de normas NIIF, es por ello que se hace énfasis en el desarrollo del modelo de gestión de riesgos, el cual nos ayudará a identificar los riesgos propios y evaluar la materialización del más relevante y su impacto en las finanzas-Dimensión 1 (influencia en los ratios financieros pertinentes) y en la información contable financiera-Dimensión 2 (atributos de ésta).
Esta tesis se desarrolla en el sector de servicios prestados a empresas, localizándose en las empresas que realizan actividades profesionales, científicas y técnicas siendo estas relevantes debido a un crecimiento constante. Para ello se decidió evaluar una actividad en particular, a partir de la CIIU 74914-Obtención y dotación de personal es que se profundiza en el resultado financiero de la gestión de riesgos empresariales. De esta manera, se desarrolla la presente tesis, confiando en que sirva como aporte de una nueva perspectiva de cómo evaluar las ventajas de desarrollar estándares internacionales, como la ISO 9001:2015 o el COSO ERM 2017, en un sector relevante para el desarrollo del país. Es por ello por lo que contribuye en el fortalecimiento del avance empresarial en términos de gestión empresarial integral, preventiva y fáctica.
Finalmente, con el fin ilustrar la problemática detectada, y siendo importante para el sector, se expondrá el proceso de ingresos provenientes de servicios prestados a terceros en el que se evaluará la transición hacia la NIIF 15; cabe mencionar que no es motivo de esta tesis evaluar el impacto propio de la NIIF 15.This thesis was developed with the objective of determining the financial impact that a risk management model under the ISO 9001:2015 has in the companies of the service sector provided to companies in terms of the financial accounting information that is present in the Processes and financial indicators, settling specifically on how it will influence the implementation of modifications and/or publications of new accounting Standards (NIIF´S and IAS). The reason for this thesis is not to properly implement an IFRS or COSO ERM System in the company, but to evaluate the impact that risk management has on the transition process makes the adoption of an IFRS norm update. This thesis is developed in the sector of services provided to companies, being in companies that carry out professional, scientific and technical activities being relevant due to constant growth. It was decided to evaluate a particular activity, from ISIC 74914-Obtaining and equipping personnel is that the financial result of the management of business risks is deepened. In this way, the present thesis is developed, trusting that it serves as Contribution of a new perspective on how to evaluate the advantages of developing international standards, such as ISO 9001:2015 or COSO ERM 2017, in a sector relevant to the development of the country. This is the main reason why it contributes to the strengthening of business advancement in terms of comprehensive, preventive and factual business management. Finally, in order to illustrate the problem detected, and being important for the sector, the income process will be exposed in which the transition to IFRS 15 is assessed; It is worth mentioning that there is no reason This Thesis Evaluate the own impact of IFRS 15.
Tesis
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Santos, Ricardo José Vaz. "Transição para a ISO 9001:2015: planificação de alterações na Renault CACIA." Master's thesis, Universidade de Aveiro, 2016. http://hdl.handle.net/10773/19025.
Full textAbstract:
Mestrado em Engenharia e Gestão IndustrialO presente projeto tem origem com a publicação da versão de 2015 da ISO 9001. Esta publicação originou a necessidade de muitas empresas efetuarem alterações no seu Sistema de Gestão da Qualidade, de modo a cumprirem os requisitos desta versão. Uma destas empresas é a Renault CACIA, que é uma fábrica de componentes mecânicos pertencente ao Grupo Renault. Sendo o Grupo Renault um construtor automóvel multinacional de grandes dimensões, e no qual se incluem empresas muito diversas, o processo de transição envolve um nível de complexidade significativo, pois todas as fábricas do grupo devem estar envolvidas no processo. Ao longo do presente relatório é descrita a forma como o Grupo Renault se encontra a implementar o processo de transição e, em especial, como a Renault CACIA está a contribuir para o mesmo. O processo de transição iniciou-se com uma primeira fase de análise da norma ISO 9001, seguindo-se uma fase de análise da situação atual da empresa no que se refere ao cumprimento dos novos requisitos, à qual se seguiu uma fase de definição de ações e, por fim, uma fase de implementação das ações definidas. De salientar que embora o projeto tome lugar na Renault CACIA, os impactos resultantes afetam todo o Grupo.
The present project is originated by the publication of the 2015 version of the ISO 9001. This publication created the need of many enterprises to apply changes to their Quality Management System, in order to fulfill the new requirements of this version. One of this enterprises is Renault CACIA, which is a mechanical components factory belonging to the Renault Group. Being Renault Group an automobile multinational constructor of great proportions, which includes diversified enterprises, the transition process involves a significant level of complexity, because all the factories of the group must be involved in the process. In this report is described in which way the Group Renault is implementing the transition process and, in special, how Renault CACIA is contributing to it. The transition process initiated with a phase of analysis of the ISO 9001 standard, followed by a phase of analysis of the present situation in terms of requirements fulfillment, which was followed by a phase of actions definition and, at last, a phase of implementation of the defined actions. . It needs to be notice that although the project takes place at Renault CACIA, the resulting impacts affect the entire group.
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Ferreira, Adriana Sá. "Da ISO 9001:2008 para a ISO 9001:2015: alterações no SGQ da Renault Cacia S.A. e impacto para a fábrica." Master's thesis, Universidade de Aveiro, 2017. http://hdl.handle.net/10773/23527.
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Mestrado em Engenharia e Gestão IndustrialO presente relatório resulta do trabalho realizado ao longo do estágio curricular desenvolvido na empresa Renault Cacia S.A. Este projeto decorre da necessidade de adaptar o Sistema de Gestão da Qualidade (SGQ) desta organização à mais recente versão do referencial normativo ISO 9001. O SGQ da Renault Cacia S.A. é certificado de acordo com os requisitos da ISO 9001:2008. No entanto, a norma ISO 9001 é revista regularmente e a sua última revisão foi em 2015, pelo que, de forma a garantir a conformidade do seu SGQ a Renault Cacia S.A. necessita de proceder a alterações no mesmo tornando-o conforme com o novo referencial. O objetivo deste projeto consiste, então, em adaptar o SGQ da empresa ao referencial normativo de 2015. Com vista a atingir este objetivo, foi analisado o novo referencial, bem como os processos existentes na organização e, posteriormente, foram criadas e aplicadas ações de forma a dar resposta aos requisitos do SGQ que ainda não eram cumpridos. Considera-se que as alterações efetuadas ao longo deste projeto foram positivas, contribuindo assim para uma melhoria significativa do SGQ da Renault Cacia S.A.
This project is the outcome of the work carried out during a curricular internship at Renault Cacia S.A. It results from the need to adapt this organisation quality management system (QMS) to the latest version of the ISO 9001 standard. The Renault Cacia S.A. QMS’s is certified according to the ISO 9001: 2008; however, this standard is regularly reviewed, its last revision occurrung in 2015. So in order to ensure the compliance of its QMS and the correspondent certification, Renault Cacia S.A. needs to update its QMS according to the standard new version. The objective of this project is then to adapt the company's QMS to the requirements of the new ISO standard. In order to achieve it, the new standard’s reugirements were deeply analysed, as well as the company’s processes; then actions were defineed and implemented in order to meet unmet requirements. Overall it was possible to conclude that the changes made to the Renault Cacia S.A. along this project were rather positive, contributing to its significant improvement.
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Bričkutė, Ernesta. "ISO standartų pritaikomumas kaimo turizmo versle." Bachelor's thesis, Lithuanian Academic Libraries Network (LABT), 2014. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2014~D_20140620_090250-87533.
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Lietuvos kaimo turizmo asociacija klasifikuoja kaimo turizmo sodybas, suteikdama joms pagal nustatytus standartus nuo 1 iki 5 gandrų ženklus, tačiau ISO standartai netaikomi kaimo turizmo sodybų kokybės vertinime, todėl kyla probleminis klausimas, ar ISO standartai yra patrauklūs Lietuvos kaimo turizmo apgyvendinimo sektoriui?
Tyrimo tikslas – išsiaiškinti ISO standartų pritaikomumą Lietuvos kaimo turizmo versle.
Tyrimo uždaviniai:
1. Išanalizuoti ISO standartų sampratą.
2. Atlikti ISO standartų taikymo apgyvendinimo sektoriuje analizę.
3. Atlikti ISO standartų ir kaimo turizmo klasifikavimo lyginamąją analizę.
4. Išsiaiškinti ISO standartų pritaikomumo galimybes kaimo turizmo versle.
Norint pasiekti iškeltą tikslą, tyrimo objektu pasirinktos Lietuvos kaimo turizmo sodybos ir jų kokybės vadyba. Siekta išsiaiškinti, ar jose reikalinga taikyti ISO standartus ir kokia naudą duotų jų pritaikymas vartotojams (kaimo turizmo sodybų poilsiautojams).
Apklausa vyko 2014 m. kovo 29 – balandžio 14 dienomis, dalyvavo 93 kaimo turizmo sodybos.
Atlikto tyrimo rezultatai parodė, kad kaimo turizmo sodybų savininkai ir kitas vadovaujantis personalas rūpinasi sodybomis kaip savo namais, siekia, kad jos būtų tvarkingos, patrauklios, su gražiai sutvarkyta aplinka. Didžiąją dalį respondentų ISO standartai domina arba domina iš dalies, todėl teigtina, kad jie būtų aktualūs kaimo turizmo sodybose ir galėtų būti pritaikomi. Maždaug penktadalis respondentų neturi nuomonės apie ISO standartus... [toliau žr. visą tekstą]The Lithuanian Tourism Association classifies rural tourism, giving them to the standard 1 to 5 stork signs, but ISO standards do not apply to rural tourism quality assessment. The problem question – or ISO standards are attractive to Lithuanian rural tourism accommodation sector? The aim of the study - to clarify the applicability of the ISO standards in Lithuanian rural tourism business. The tasks of the study : 1. To analyze the concept of ISO standards. 2. To perform ISO standards for accommodation sector analysis. 3. To make ISO standards and rural tourism classification benchmarking. 4. To find out the applicability of ISO standards in rural tourism business. To achieve the target the selected studied Lithuanian rural tourism and the quality of management. The aim was to find out if they needed to apply ISO standards and what would benefit their application users (leisure of rural tourism). The survey was conducted in 2014 March 29 - April 14, attended 93 rural homestead. The survey results showed that rural tourism owners and other management staff taking care of the house as homesteads, seeking that they are tidy and attractive, with beautiful surroundings. The majority of the respondents are interested in ISO standards or are interested in part, therefore it is possible that they are relevant to rural tourism homesteads and could be adapted. Approximately one-fifth of the respondents have no opinion about ISO standards, which suggests that the lack of information... [to full text]
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Johansson, Pontus, and Sofie Paulsson. "Komfortskapande i miljörevisioner : En studie om revisorers arbetsprocess vid certifieringsrevisioner av ISO 14001." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-85115.
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Till följd av det ökade allmänna intresset för hållbar utveckling har organisationers upprättande av hållbarhetsrapporter ökat. Samtidigt har tidigare forskning visat att hållbarhetsrapporter präglats av felaktig information i syfte att verka som ett skyltfönster. Därmed finns ett intresse för intressenter att en oberoende part granskar och säkerställer att organisationers hållbarhetsrapporter och miljöarbete överensstämmer. För att skapa legitimitet finns det en möjlighet för organisationer att certifiera sitt miljöarbete och miljöledningssystem enligt den internationella standarden ISO 14001 i syfte att påvisa att organisationens miljöarbete lever upp till standardens krav. Certifieringen inkluderar bland annat en revision utförd av oberoende revisorer. Tidigare forskning har påvisat att sannolikheten för att organisationer certifierar sig enligt ISO 14001 ökar när miljöarbetet är av en symbolisk karaktär. Tidigare forskning har även påvisat att revisorers arbetssätt inte är rationellt i lika stor utsträckning som tidigare antagits. Istället gör de känslomässiga och subjektiva bedömningar, detta tillsammans med fler delar benämns som revisorers komfort. Syftet med studien är att undersöka om samt hur revisorer uppnår komfort i revisionsprocessen gällande certifiering av ISO 14001. För att besvara studiens forskningsfrågor genomfördes en kvalitativ studie med tio semistrukturerade intervjuer där respondenterna var revisorer vilka utför ISO 14001 certifieringsrevisioner. Studien visar att ISO 14001 revisorer uppnår komfort, dock skiljer sig processen till att uppnå komfort från vad tidigare forskning konstaterat om finansiella revisorer. Fortsatt visar studien att det går att urskilja två idealtyper av ISO 14001 revisorer där uppbyggnaden av komfort särskiljer sig mellan diverse typ. Vidare framkommer det att båda idealtyper kan uppnå komfort genom enbart praktisk kompetens alternativt genom praktisk kompetens kombinerat med defensiva strategier.Due to the public interest in sustainable development increases organizations establishment of sustainability reports have increased. At the same time it has been shown that sustainability reports are characterized by incorrect information in order to act as a display window. Hence, there is in stakeholders interest that an independent part reviews and ensures that organizations sustainability reports and environmental work are consistent. For organizations to create legitimacy for their environmental work they have the opportunity to certify their environmental management system in accordance with the international standard, ISO 14001. This in order to demonstrate that the organizations environmental work meets the requirements in the standard. The certification includes, among other things, an audit performed by independent auditors. Former studies have shown that the probability of organizations certifying their environmental management system according to ISO 14001 increases when the environmental work is more of a symbolic nature. Moreover former studies has shown that the auditors working process is not rational to the same extent as previously assumed. Instead they make emotional and subjective assessments, this together with more parts is referred to as auditors comfort. The purpose of the study is to investigate if and how auditors achieve comfort in the audit process regarding certification of ISO 14001. In order to answer the study’s research questions, ten semi-structured interviews were conducted with respondents consisting of auditors who perform ISO 14001 certification audits. The study shows that ISO 14001 auditors achieve comfort, however the process of achieving comfort deviate from what former studies has stated about financial auditors. Furthermore, the study show that it is possible to distinguish two ideal types of ISO 14001 auditors where the structure of comfort differs between various types. Moreover, it appears that both ideal types can achieve comfort through only practical competence or through practical competence combined with defensive strategies.
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Somaraju, Dilip. "Prediction of Time, Cost and Effort needed for software organizations to transit from ISO 9001:2008 to ISO 9001:2015. : A Survey." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-11705.
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Context. Several quality standards have been developed over the years in order to define quality metrics for an organization’s product and even processes. One of the famous standards among them is the ISO 9000 standards which started several years ago. Since its beginning, ISO standards have seen several upgrades. Currently ISO 9001:2008 is in use which is being upgraded to ISO 9001: 2015. Companies have to migrate to the new scheme within three years of the prescribed time in order to retain certification to the ISO 9001 standards. The present thesis is targeted at finding the expected changes and the work improvements in the context of software engineering. Objectives. The main aim of the study is to find the expected changes and work improvements needed to migrate to the new version. This is done by fulfilling the following objectives, they are: analyze the expected changes and motivations for the changes in the new ISO 9001 version. Understand the required work and improvements needed for a software organization to successfully upgrade their certification to the new ISO 9001:2015 version. Predict the estimated cost/time /effort that could be incurred for organization to get certified to the forthcoming ISO version. Methods. In order to meet the objectives, a literature review was done and the changes incorporated in the new scheme are identified. A survey was conducted in order to predict the impact of cost, time and effort on the new changes in moving to ISO 9001:2008 to ISO 9001:2015. The survey was sent only to software organizations as the context of this study is only restricted to quality in software engineering. The collected data was analyzed using bi-variate analysis and Friedman test on SPSS tool. Results. From the literature review, the changes brought about in the new scheme were identified. These changes made were used in the survey questionnaire designed. The survey questionnaire was designed to investigate the expectations of the organizations on the time taken, cost incurred and the effort needed to implement these changes. A total of 63 responses were recorded from the survey. Conclusions. From the analysis it was found that several key changes were identified in the new scheme when compared to the old one. From the survey responses, the cost needed for implementing the changes is expected to be moderate, the time needed is predicted as less than 1 year and the effort needed for implementing the changes was estimated to be more. Along with this, the document also holds clear results about clause by clause expected time, cost and effort estimates and the reasons for these assumptions.
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KAUSHAL, HIMANSHU. "HOW DOES ISO 14001:2015 STANDARD IMPACT OF LIFE CYCLE PERSPECTIVE TOWARD ORGANIZATION." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42191.
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Cheng, Chia-Jung, and 鄭佳容. "Preliminary Study on ISO 21500：2012 Standard Clauses." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/nnbjvp.
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碩士國立臺灣科技大學
營建工程系
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From the 1950s onwards, the concept of project management has become an important indicator of global economic development and competitiveness. It is currently widely used in construction, public procurement, finance, aerospace and many other fields. Multiple countries worldwide have developed different project management standards for their own use. ISO 21500:2012 Standard is currently used in many nations and international organizations as a reference for developing project management standards. The purpose of compiling and publishing ISO 21500:2012 Standard is to provide a high level of project management guidelines. It serves to contribute to a project’s success by assisting managers in understanding basic principles of project management and also improved processes for individual project type. This study aims to discuss and explain ISO 21500:2012【Guidance on project management】. From this research we will better understand the change and development of project management and also gain a better grasp of trends in international project management. It is our hope that through this study, anyone involved within this field may effectively understand key points about ISO 21500:2012. Ultimately, our goal is to assist organizations in building, implementing, utilizing, and improving project management systems to achieve organizational strategy objectives.
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Sabino, Catarina Miguel Correia. "Integração do método SLR na norma ISO 13790: o caso das estufas." Master's thesis, 2012. http://hdl.handle.net/10451/7869.
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Tese de mestrado integrado em Engenharia da Energia e do Ambiente, apresentada à Universidade de Lisboa, através da Faculdade de Ciências, 2012The building sector is responsible for about one third of the European final energy consumption. Over the last few years its energy performance has been promoted, mainly through the 2010/31/EU directive. According to this directive, the energy performance of buildings determination should include passive systems and be based on current European standards, as ISO 13790, which supports the heating and cooling energy needs calculations. In this work, a method to account for the solar gains of sunspaces, in the heating energy needs (HEN) calculations is analyzed. Despite the methodology presented for these systems in the referred standard, there are simpler methods, such as SLR method, which is based on empirical correlations. Therefore SLR correlations are determined for sunspaces for the Portuguese climate. A proposal to integrate the SLR method in the standard, to easily account the gains of sunspaces combined with direct gain systems, is also analyzed. To achieve this goal, the SLR method, initially defined for a monthly time basis, is generalized for an annual time basis. A simplified methodology for determining the terms used in the method is proposed, based on the methodology presented in the standard. Overall 120 cases of sunspaces with different geometric and constructive characteristics were analyzed. The monthly determination of HEN, through the SLR correlations determined in this work, presents high errors. However, its annual determination, through the monthly method, is viable, with errors below 30 % for most cases. The generalization of the SLR method for an annual time basis is also viable. The annual HEN determined through the integration of SLR method in the standard is only viable for sunspaces with lower projected area.
Os edifícios representam cerca de um terço do consumo de energia final na Europa, tendo sido, nos últimos anos, promovida a melhoria do seu desempenho energético, nomeadamente através da diretiva 2010/31/EU. Segundo esta diretiva, o cálculo do desempenho energético dos edifícios deve contabilizar os sistemas passivos, devendo basear-se nas normas europeias em vigor, como a ISO 13790, que suporta o cálculo das necessidades de energia para aquecimento e arrefecimento. Neste trabalho, analisa-se a contabilização dos ganhos provenientes de estufas no cálculo das necessidades de energia para aquecimento (NEPA). Apesar de, na referida norma, ser apresentada uma metodologia para esta contabilização, existem métodos mais simples, como o método SLR, que se baseia em correlações empíricas. Assim, neste trabalho, determinam-se correlações SLR para estufas, aplicadas ao clima de Portugal. Além disso, analisa-se também uma proposta de integração do método SLR na norma, por forma a contabilizarem-se, de forma simples, os ganhos provenientes de sistemas combinados de estufas e ganhos diretos. Para tal, generaliza-se a aplicação do método SLR, definido inicialmente para uma base temporal mensal, a uma base temporal anual, propondo-se assim uma metodologia de cálculo simplificada para a determinação dos termos utilizados no método SLR, tendo por base a metodologia apresentada na norma. Analisaram-se 120 casos de estufas com diferentes caraterísticas geométricas e construtivas. A determinação mensal das NEPA, através das correlações SLR determinadas neste trabalho, apresenta erros elevados. Contudo, a sua determinação anual, através do método mensal, é mais viável, com erros inferiores a 30 % na maioria dos casos. A generalização do método SLR para uma base de tempo anual também é viável. A determinação anual das NEPA através da integração do método SLR na norma, apenas é viável para as estufas com menor área projetada na fachada do edifício.
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Silva, Ricardo Jorge Gonçalves. "A implementação da norma NP EN ISO 50001:2012 em instituições da administração pública portuguesa: caso de estudo." Master's thesis, 2015. http://hdl.handle.net/10451/23661.
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Tese de mestrado integrado em Engenharia da Energia e do Ambiente, apresentada à Universidade de Lisboa, através da Faculdade de Ciências, 2015Em 2012, a Administração Pública Portuguesa (APP) foi responsável por 7% do consumo total de energia elétrica no valor de cerca de 483 milhões de euros (M€), não contabilizando as despesas de energia associadas à frota do Estado. Numa situação de contenção da despesa, de compromissos ambientais ambiciosos e de elevada dependência energética é fundamental reduzir estes encargos, começando pela melhoria do desempenho energético nas atividades desenvolvidas no setor público. Este trabalho teve como objetivo principal avaliar, a implementação de um sistema de gestão de energia (SGE), baseado nos requisitos presentes na norma NP EN ISO 50001:2012, em instituições da APP, através de um caso de estudo num Laboratório de Estado – o Campus do Laboratório Nacional de Energia e Geologia em Alfragide, I.P. (LNEG). Neste estudo foram identificados os pontos fortes e fracos, as oportunidades e as ameaças que decorreram deste processo, através de uma análise SWOT. Da análise SWOT, identificaram-se como pontos fortes a disponibilidade e a motivação da equipa do SGE assim como o elevado nível de competências técnicas possuídas pelos técnicos de manutenção, pelos membros da equipa do SGE e pelo representante da gestão de topo (RGT). A falta de apoio e de envolvimento contínuo por parte da gestão de topo foi identificado como sendo o principal ponto fraco neste processo, conduzindo à interrupção do projeto. Contudo, a implementação do SGE no LNEG permitiu melhorar o desempenho energético das instalações, e por consequência levou a um conjunto alargado de mais-valias, tanto a nível financeiro como ambiental, cumprindo-se assim um dos principais objetivos deste processo. Pretendeu-se ainda desenvolver uma metodologia que venha permitir às instituições públicas equacionarem avançar para um processo de implementação de um SGE, baseado nos requisitos da norma NP EN ISO 50001:2012. Esta foi corretamente delineada, testada e está pronta para ser utilizada. No entanto, e dado que o universo de instituições pertencentes à APP é vasto, esta poderá ter que vir a ser adaptada em alguns casos. Em geral, concluiu-se que o sucesso da implementação da norma NP EN ISO 50001:2012, em instituições da APP, depende fundamentalmente do apoio e compromisso contínuo da gestão de topo e da dedicação exclusiva de uma equipa com formação e competências na área da energia.
In 2012, the Portuguese Public Administration (PPA) accounted for 7% of total electricity consumption in the amount of approximately EUR 483 million (M €), not counting the energy costs associated with the state fleet. On an expenditure restraint situation, of ambitious environmental commitments and high energy dependence, it is essential to reduce these burdens, starting with the improvement of the energy performance in the public sector. This work aimed to assess the implementation of an Energy Management System (EMS), based on the requirements of the standard NP EN ISO 50001: 2012 in the PPA institutions, using a case study in a State Laboratory - the Campus of the National Laboratory of Energy and Geology in Alfragide, (LNEG). In this study the strengths and weaknesses, opportunities and threats that took place in this process, were identified through a SWOT analysis. The SWOT analysis were identified as strengths the availability and motivation of the EMS team as well as their high level of technical skills possessed by maintenance technicians, members of the team and the representative of top management. The lack of support and continuous involvement of the top management was identified as the main weakness in this process, leading to project interruption. However, the implementation of the EMS at LNEG helped to improve the energy performance and consequently led to a wide range of gains, both financially and environmentally, thus fulfilling one of the main objectives of this process. It is also intended to develop a methodology that will allow public institutions equate advance to an implementation process of EMS, based on the requirements of NP EN ISO 50001: 2012. This was properly delineated, tested and is ready for use. However, given that the universe of institutions belonging to the APP is vast, this may have to be adapted in some cases. Overall, it was concluded that the successful implementation of the NP EN ISO 50001: 2012 in the APP institutions, fundamentally depends on the support and continuing commitment of top management and the exclusive dedication of a team with training and skills in energy.