Journal articles: 'ISO 9000:2000'

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Laszlo, George P. "ISO 9000 – 2000 version:." Measuring Business Excellence 4, no. 4 (December 2000): 11–14. http://dx.doi.org/10.1108/13683040010362652.

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Bakan Toplak, Metka, and Alojz Urbajs. "Kakovost po ISO 9000:2000." Organizacija znanja 8, no. 3 (2003): 122–27. http://dx.doi.org/10.3359/oz0303122.

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Martínez-Costa, Micaela, Thomas Y. Choi, Jose A. Martínez, and Angel R. Martínez-Lorente. "ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited." Journal of Operations Management 27, no. 6 (April 22, 2009): 495–511. http://dx.doi.org/10.1016/j.jom.2009.04.002.

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Arnold, J. "Les nouvelles normes ISO 9000: 2000." Transfusion Clinique et Biologique 6, no. 4 (August 1999): 247–53. http://dx.doi.org/10.1016/s1246-7820(99)80035-4.

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Jabnoun, Naceur, and Hassan Abdullah Al-Ghasyah. "Leadership Styles Supporting ISO 9000:2000." Quality Management Journal 12, no. 1 (January 2005): 21–29. http://dx.doi.org/10.1080/10686967.2005.11919236.

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Kaziliūnas, Adolfas. "PROBLEMS OF AUDITING USING QUALITY MANAGEMENT SYSTEMS FOR SUSTAINABLE DEVELOPMENT OF ORGANIZATIONS / KOKYBĖS VADYBOS SISTEMŲ AUDITO PROBLEMOS SIEKIANT DARNAUS ORGANIZACIJŲ VYSTYMOSI." Technological and Economic Development of Economy 14, no. 1 (March 31, 2008): 64–75. http://dx.doi.org/10.3846/2029-0187.2008.14.64-75.

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The role of international standards is analysed in accordance with the quality management of organisations by the requirements of sustainable development. Organisations and companies become increasingly dependent on each other and foreign partners in business, prosperity, socio‐economic change and environment responsibility. There is an essential necessity for using International Standards under these changing conditions. The management systems standards ISO 9001 (quality) and ISO 14001 (environment) have gained recognition in Lithuania. ISO 9001:2000 is approaching 750 and ISO 14001 is approaching 140 certifications across a diverse range of organisations in the manufacturing, service and government areas. The narrow view of quality management has now been swept aside by ISO 9000:2000 quality management principles that aim to help organisations achieve sustained success. But there are some difficulties in implementing these principles. Auditors are responsible for correct implementation of standards. For the auditors they represent a key for transforming the way quality system audits, as recognised by the International Accreditation Forum (IAF). Too many auditors lack real interpersonal skills or experience to engage effectively both main board directors and the shop floor workers. It is very important that auditors must have sufficient preparation, training and gravitas and will be reluctant to engage top management and have capability to interface at this level. The main topics of how to manage quality audit according to the requirements and new quality management principles of ISO 9000:2000 standards are presented in this article. It also provides recommendations on the management of audit programmes, the conduct of internal or external audits of quality management systems, as well as on the competence and evaluation of auditors. This article provides auditors with effective questioning techniques that will enable them to establish that an organisation is managing its processes effectively. Santrauka Straipsnyje analizuojamas tarptautinius standartus atitinkančių kokybės vadybos sistemų vaidmuo darniam organizacijų vystymui. Įmonės ir organizacijos vis daugiau tampa priklausomos viena nuo kitos ir užsienio partnerių verslo, socialinėse, ekonominėse bei aplinkosaugos srityse. Šiomis sąlygomis labai naudinga pasinaudoti tarptautiniais standartais, nes jie padeda vienodai suprasti ir suderinti daugelį kriterijų. Lietuvoje pastaraisiais metais didžiausio populiarumo sulaukė tarptautiniai standartai ISO 9000:2000 (kokybė) ir ISO 14000 (aplinkosauga). Lietuvos gamybiniame, paslaugų ir viešajame sektoriuose jau yra apie 750 organizacijų, įdiegusių kokybės vadybos sistemas pagal ISO 9001:2000 standartą, ir apie 140 organizacijų, įdiegusių aplinkos vadybos sistemas pagal ISO 14001 standartą. ISO 9000:2000 standartai reikalauja esminių organizacijos požiūrių į vadybą pokyčių. Vadybos sistemos turi padėti kurti pridedamąją organizacijos vertę. Standartuose išreikštas požiūris, kad organizacijos tikslai turi būti pasiekiami efektyviai ir rezultatyviai valdant procesus ir jų sąveiką, iš esmės keičia auditų atlikimo būdą, nes auditoriai yra atsakingi už teisingą standartų nuostatų traktavimą ir įgyvendinimą. Auditoriai turi išmokti naujos audito atlikimo technikos, kuri leistų auditoriams nustatyti, ar organizacija efektyviai valdo procesus ir pasiekia užsibrėžtų tikslų. Tai nėra lengvas uždavinys ir susiduriama su nemažais sunkumais. Straipsnyje nagrinėjamas šių sunkumų pobūdis ir pateikiami kai kurie jų įveikimo būdai, analizuojama audito metodologija, tinkamo klausimyno sudarymas bei audito atlikimo technika, kaip to reikalauja ISO 9000:2000 standartų kokybės vadybos principai.

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María Marín, Luz, and María Carmen Ruiz‐Olalla. "ISO 9000:2000 certification and business results." International Journal of Quality & Reliability Management 28, no. 6 (June 28, 2011): 649–61. http://dx.doi.org/10.1108/02656711111141201.

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Hajjem, Olfa. "Determinants of quality management systems implementation in Tunisian firms." Journal of Innovation Management 4, no. 2 (August 9, 2016): 156–75. http://dx.doi.org/10.24840/2183-0606_004.002_0008.

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This research explores the impact of the firm’s internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard recommendations, the adhesion of the company to the leveling program, size, investment in new technologies of information and communication and in technologies of analysis and measurement and the importance of innovation and quality criterion for customers.

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Davies, E., and M. Whyman. "ISO 9000:2000. New ISO, new responsibilities for top management." Engineering Management Journal 10, no. 5 (2000): 244. http://dx.doi.org/10.1049/em:20000512.

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Pheng, Low Sui, and Edwi T. W. Fong. "Preparations for ISO 9001:2000 - a study of ISO 9000:1994 certified construction firms." Construction Management and Economics 20, no. 5 (July 2002): 403–13. http://dx.doi.org/10.1080/01446190210135922.

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Арасланова, Анастасия, and Anastasiya Araslanova. "FORMATION OF QUALITY MANAGEMENT SYSTEMS OF PROFESSIONAL EDUCATION: INTERNATIONAL AND RUSSIAN EXPERIENCE." Russian Journal of Management 1, no. 2 (June 1, 2013): 106–17. http://dx.doi.org/10.12737/573.

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This article examines international and Russian experience of quality control, in particular ISO 9001:2000 (GOST R ISO 9000–2001), TQM/TQE, EFQM, CHEPS, to ensure the quality as the most important means of achieving the competitiveness of national educational institutions. Quality control is needed in the long term, in order to unify the processes of control, security and guarantee the quality of educational services.

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Schmidt, Richard. "News from Standardization: Publication of ISO 9000:2000 still in 2000." Accreditation and Quality Assurance 6, no. 7 (July 1, 2001): 326. http://dx.doi.org/10.1007/s007690100334.

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Lupan, Razvan, Ioan C. Bacivarof, Abdessamad Kobi, and Christian Robledo. "A Relationship Between Six Sigma and ISO 9000:2000." Quality Engineering 17, no. 4 (October 2005): 719–25. http://dx.doi.org/10.1080/08982110500251329.

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Laszlo, George P. "ISO 9000 – 2000 version: implications for applicants and examiners." TQM Magazine 12, no. 5 (October 2000): 336–39. http://dx.doi.org/10.1108/09544780010341941.

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Boulter, Louise, and Tony Bendell. "How can ISO 9000:2000 help companies achieve excellence?" Measuring Business Excellence 6, no. 2 (June 2002): 37–41. http://dx.doi.org/10.1108/13683040210431455.

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Garcia Pantigozo, Manuel, Carlos Quispe Atúncar, and Luis Raéz Guevara. "Auditorias de la Calidad en la Norma ISO 9000:2000." Industrial Data 3, no. 2 (April 2, 2014): 26. http://dx.doi.org/10.15381/idata.v3i2.6660.

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Todo sistema para que funcione tiene que ser auditado, se tiene que comparar lo normado versus los registros y procedimientos, el sistema de aseguramiento y gestión de la calidad ISO 9000:2000 tiene sy respectiva Norma ISO 10011 que es una Guía para auditar sistemas de calidad.

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Lundmark, Erik, and Alf Westelius. "Effects of Quality Management According to ISO 9000: A Swedish Study of the Transit to ISO 9000:2000." Total Quality Management & Business Excellence 17, no. 8 (October 2006): 1021–42. http://dx.doi.org/10.1080/14783360600748000.

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Franceschini, Fiorenzo, Maurizio Galetto, Luca Mastrogiacomo, and Luciano Viticchiè. "Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors." International Journal of Quality & Reliability Management 25, no. 5 (May 23, 2008): 452–65. http://dx.doi.org/10.1108/02656710810873862.

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PurposeISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand, there is an important increase in the number of certifications. The purpose of this paper is to pick out the different components and aspects which make Italian dynamics so particular.Design/methodology/approachIn order to do that the single commodity sector was analyzed, studying certifications diffusion in terms of certified sites. With the aim of specializing the analysis within commodity sectors, this information has been compared with the Gross Domestic Product (GDP) percentage expressed by each sector.FindingThe analysis shows that ISO certifications diffusion followed different dynamics depending on the commodity sectors. These reacted in different ways to the discontinuity of 2003, the year in which ISO 9000 standards changed from the 1994 to the 2000 version.Research limitations/implicationsFuture research efforts will be directed at an in‐depth analysis of the differences between ISO 9000 and ISO 14000 certified and analogous non‐certified firms. This analysis will be performed using performance indices such as the number of employees, the profitability, the volume of business, etc.Originality/valueThe paper analyzes the dynamic of ISO 9000 and ISO 14000 certification diffusion in Italy in different commodity sectors. The term of comparison is given by the contribution given by each sector to the GDP.

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Pamulu, Muhammad Sapri, and Muhammad Salsabil Husni. "Studi Implementasi Iso 9000 : 2000 pada Perusahaan Konstruksi di Makassar." Jurnal Teknik Sipil 12, no. 3 (August 1, 2010): 201. http://dx.doi.org/10.5614/jts.2005.12.3.7.

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Costa, Micaela Martínez, and Ángel Rafael Martínez Lorente. "ISO 9000:2000: The Key to Quality? An Exploratory Study." Quality Management Journal 14, no. 1 (January 2007): 7–18. http://dx.doi.org/10.1080/10686967.2007.11918012.

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Sroufe, Robert, and Sime Curkovic. "An examination of ISO 9000:2000 and supply chain quality assurance." Journal of Operations Management 26, no. 4 (June 22, 2007): 503–20. http://dx.doi.org/10.1016/j.jom.2007.06.006.

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Kartha, C. P. "A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria." TQM Magazine 16, no. 5 (October 2004): 331–40. http://dx.doi.org/10.1108/09544780410551269.

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Park, Dong‐Joon, Ho‐Gyun Kim, Byung‐Hwan Kang, and Hyun‐Seok Jung. "Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises." International Journal of Quality & Reliability Management 24, no. 1 (January 16, 2007): 32–48. http://dx.doi.org/10.1108/02656710710720312.

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Gotzamani, Katerina D. "The implications of the new ISO 9000:2000 standards for certified organizations." International Journal of Productivity and Performance Management 54, no. 8 (December 2005): 645–57. http://dx.doi.org/10.1108/17410400510627507.

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Russell, Steve. "ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?" Total Quality Management 11, no. 4-6 (July 2000): 657–65. http://dx.doi.org/10.1080/09544120050008039.

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Khalifa, Al, Tamer A. Mohamed, and Ameer Al Salem. "ISO 9000:2000 quality management standard: experience in the state of Qatar." International Journal of Productivity and Quality Management 3, no. 4 (2008): 457. http://dx.doi.org/10.1504/ijpqm.2008.019761.

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Freidina, E. V., A. A. Botvinnik, and A. N. Dvornikova. "Coal quality control in the context of international standards ISO 9000 - 2000." Journal of Mining Science 44, no. 6 (November 2008): 585–99. http://dx.doi.org/10.1007/s10913-008-0066-2.

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González Zavala, Santos Adolfo Mario. "Beneficios que obtienen empresas paraguayas al certificar su Sistema de Gestión de la Calidad con la Norma ISO 9001." Revista Científica Estudios e Investigaciones 1, no. 1 (March 30, 2018): 213. http://dx.doi.org/10.26885/rcei.1.1.213.

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La certificación de Sistemas de Gestión de la calidad en conformidad con las normas ISO 9000 tuvo su inicio en el Paraguay a finales de los años 90. Desde esa tiempo hasta nuestros días, más de 130 empresas han certificado y mantenido la certificación ISO 9001, invirtiendo recursos económicos, organizacionales y humanos para lograrlo y alcanzar la mejora continua de sus productos, procesos y sistemas, sin conocer los beneficios que obtienen al hacerlo. Se realizó una investigación para determinar el impacto que la implementación y certificación de sistemas ISO 9001:2000/2008 sobre beneficios estructurales, de mercado, de gestión de personas y económicos, previamente identificados. Para llevar a cabo esta investigación, se elaboró un instrumento de colecta de datos, que se aplicó a 44 empresas u organizaciones seleccionadas aleatoriamente de un universo de 131 empresas u organizaciones con certificación activa a enero de 2011. Los principales resultados obtenidos confirman la hipótesis de que la certificación del sistema de gestión de la calidad en empresas u organizaciones paraguayas proporciona, a un altoporcentaje de ellas, beneficios estructurales, de mercado, de gestión de personas y económicos.

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Vega Bois, Ricardo. "Gestión de riesgos empresariales: los necesarios cambios." Oikos 19, no. 39 (March 26, 2016): 93. http://dx.doi.org/10.29344/07184670.39.988.

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RESUMENLa normas de la serie ISO 9000 – 2000, Sistema de Gestión de Calidad, Requisitos de un Sistema de Gestión de Calidad, Recomendaciones para la mejora de desempeño en base a un Sistema de Gestión de calidad y Directrices para la realización de auditorías medioambientales y de calidad, han sido base para la evaluación, implementación, aplicación y seguimiento de sistemas de Control de Gestión Empresarial, estando en la actualidad (2015) en un procesos de revisión y propuesta, lo que implicará algunos cambios de forma y otros de fondo interesantes de considerar.Palabras clave: gestión, riesgos, control de gestión, calidad, normas internacionales.Enterprise risk management: the necessary changesABSTRACTThe standards ISO 9000 - 2000 Quality Management System, System Requirements Quality Management Recommendations for improving performance based on a Quality Management System and Guidelines for conducting environmental audits and quality have been the basis for evaluation, implementation, enforcement and monitoring systems Control Management, being at present (2015) in a review and proposal processes, which involve some changes in form and other interesting background consider.Keywords: management, risk, management control, quality international standards.Gestão de riscos empresariais: as mudanças necessárias RESUMO As normas da série ISO 9000-2000, Sistema de Gestão da Qualidade, Requisitos de um Sistema de Gestão de Qualidade, Recomendações para a melhora do desempenho com base a um Sistema de Gestão da Qualidade e Diretrizes para a realização de auditorias meio ambientais e de qualidade, têm sido a base para a avaliação, implementação, aplicação e fiscalização de Sistemas de Controle de Gestão Empresarial, sendo na atualidade (2015) num processo de revisão e proposta, que implicará algumas mudanças na forma e outros de fundo interessante de considerar.Palavras-chave: gestão, risco, controle de gestão, qualidade, normas internacionais.

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Dion, Hervé, Hervé Mignardot, and Gilbert Farges. "Évolution des normes ISO 9000 version 2000: Incidences pour le service biomédical hospitalier." ITBM-RBM News 21, no. 2 (April 2000): 7–8. http://dx.doi.org/10.1016/s1297-9570(00)90021-9.

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Sarin, Sanjiv. "Quality Assurance in Engineering Education: A Comparison of EC-2000 and ISO-9000." Journal of Engineering Education 89, no. 4 (October 2000): 495–501. http://dx.doi.org/10.1002/j.2168-9830.2000.tb00557.x.

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McAdam, Rodney, and Frances Fulton. "The impact of the ISO 9000:2000 quality standards in small software firms." Managing Service Quality: An International Journal 12, no. 5 (October 2002): 336–45. http://dx.doi.org/10.1108/09604520210442074.

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Chatzoglou, Prodromos, Dimitrios Chatzoudes, and Nikolaos Kipraios. "The impact of ISO 9000 certification on firms’ financial performance." International Journal of Operations & Production Management 35, no. 1 (January 5, 2015): 145–74. http://dx.doi.org/10.1108/ijopm-07-2012-0387.

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Purpose – The purpose of this paper is to explore the relationship between the acquisition of an ISO 9000 certification and the overall financial performance of the certified firms. More specifically, the study proposes a multidimensional conceptual framework, including “customers’ demand”, “ISO adoption”, “operation efficiency”, “market efficiency” and “overall financial performance”. Such a multidimensional approach has randomly been explored in the existing literature, making the examination of the proposed conceptual framework an interesting research topic. Design/methodology/approach – The proposed conceptual framework was tested on a sample of Greek ISO 9000-certified companies of various economic sectors. Quality managers were used as key respondents. The final sample consisted of 168 companies. The reliability and the validity of the questionnaire were thoroughly examined. Empirical data were analyzed using the structural equation modelling technique. The findings are based on the 2000 version of the ISO series, which is generally accepted and has widespread use, as it has eliminated most of the disadvantages of the 1994 version. The present study is empirical (it is based on primary data), explanatory (examines cause and effect relationships), deductive (tests research hypotheses) and quantitative (includes the analysis of quantitative data collected with the use of a structured questionnaire). Findings – The findings of the study provide strong evidence that ISO 9000 implementation is highly associated with improvements in overall financial performance. Moreover, it was found that ISO implementation is directly associated with significant improvements in quality awareness, operations execution, market share, customer satisfaction and sales revenue. Finally, customers’ demand was not found to be the most important motivation for implementing an ISO certification. Rather, it seems that companies seek for quality improvement due to internal motives. Research limitations/implications – A limitation stemming from the implemented methodology is the use of self-report scales to measure the constructs of the proposed model. Moreover, the present paper lacks a longitudinal approach, since it is cross-sectional and provides a static picture of ISO implementation. Practical implications – The paper makes an analytical effort in order to point out areas that companies should emphasize in order to successfully implement ISO 9000 and, therefore, harvest its potential benefits. Certain practical implications are offered in the final part of the paper. Originality/value – The paper proposes an enhanced conceptual framework that examines vital issues concerning the successful implementation of ISO 9000, thus, providing valuable outcomes for decision makers and academics. Moreover, the results of the study may be generalized in other developed countries whose economy faces similar significant challenges as Greece.

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Fomichev, Nikolay Gavrilovich, Mikhail Anatolyevich Sadovoy, Irina Yuryevna Bedoreva, and Vera Yuryevna Samarina. "THE EXPERIENCE IN DEVELOPMENT OF QUALITY MANAGEMENT SYSTEM IN A SPECIALIZED MEDICAL CARE INSTITUTION." Hirurgiâ pozvonočnika, no. 2 (May 26, 2005): 084–88. http://dx.doi.org/10.14531/ss2005.2.84-88.

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The paper presents the experience in development and introduction of the Quality Management System (QMS) which meets the requirements of international standard ISO 9001:2000. The arrangement of quality management is a task, which integrates general management of the institution on the basis of quality ideology as a highest strategic aim. The application of international standards ISO 9000 facilitates the wide dissemination of new principles of management directed to a customer and quality of servicing, which were not peculiar to the Soviet Public Health. The QMS introduction is a scaled and complex process for any organization involving the whole its staff – from the head to the attending personnel. It must be performed stageby- stage with application of process approach technique. The result of QMS model development in Novosibirsk RITO is a transition from «as it is» condition to «as it should be» condition to eliminate revealed inadequacies. The used criteria and methods of monitoring and analysis permit to estimate the effectiveness and level of key processes of medical care and to schedule their improvement. A voluntary certification of conformance to the international standard ISO 9001:2000 is the first system task in the field of comprehensive management in Novosibirsk RITO. The standard conformance means that the achieved management level meets a minimal set of standardized requirements which reflect internationally recognized means of management for the production of medical services of guaranteed quality.

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Larsen, Bøje, and Tord Häversjö. "The year 2000 problem of ISO 9000: will the quality standards survive the proposed year 2000 revision?" TQM Magazine 12, no. 4 (August 2000): 226–37. http://dx.doi.org/10.1108/09544780010325813.

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بو شيشة, نصر الدين. "مسار انخراط المؤسسات في سيرورة تصديق معيار الجودة ISO 9000 vs 2000 : مواقف وتطلعات." مجلة الحكمة للدراسات الاجتماعية 2, no. 11 (December 2017): 183–203. http://dx.doi.org/10.12816/0048068.

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Sarria Meléndez, Martha Lucía. "Diseño e implementación de sistemas de calidad con base en las Normas ISO 9000:2000." Encuentro, no. 74 (July 12, 2006): 29–39. http://dx.doi.org/10.5377/encuentro.v0i74.3709.

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LAS EMPRESAS BUSCAN LA CERTIFICACIÒN ISO 9000:2000 PORQUE LOS clientes lo exigen, pues garantiza que brindan productos y/ o servicios de calidad consistente. Los beneficios que reciben las empresas son ventajas competitivas en el mercado, mayor uniformidad en las operaciones internas evitando desperdicios y redundancias; mejor calidad en los productos y servicios; menos auditorias por cliente; más énfasis en el mejoramiento continuo; reducción de costos y mejoras en el rendimiento de las instalaciones y mejor documentación. Por ello, las empresas han iniciado procesos para implementar la norma ISO. Por su parte, las cámaras y el gobierno han iniciado programas para motivar su implementación, pues la eliminación de las barreras técnicas al comercio, el intercambio comercial fluido, y la implementación de tratados de libre comercio señalan que las barreras arancelarias desaparecerán, y se transformarán en barreras basadas en normativas. Este trabajo ofrece los pasos necesarios para alcanzar la norma.

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Fernández-León, Alberto. "Las nuevas normas ISO 9000:2000. ¿Nuevos estándares para la gestión de la Calidad Total?" Revista de Calidad Asistencial 16, no. 5 (January 2001): 303–4. http://dx.doi.org/10.1016/s1134-282x(01)77425-8.

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Conti, Tito. "Vision 2000: Positioning the new ISO 9000 standards with respect to total quality management models." Total Quality Management 10, no. 4-5 (July 1999): 454–64. http://dx.doi.org/10.1080/0954412997406.

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Pinto, Silvia Helena Boarin, Marly Monteiro de Carvalho, Linda Lee Ho, and Sharon Rigazzo Flores. "Programs of quality improvement: an exploratory study in large Brazilian construction companies." Revista Ibero-Americana de Estratégia 7, no. 1 (March 18, 2009): 45–52. http://dx.doi.org/10.5585/ijsm.v7i1.971.

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This article aims to identify the major characteristics of the implementation of quality programs in large construction companies in Brazil. This study focuses on the most accepted and implemented models such as ISO 9000:2000, ISO 14001, Six Sigma and Total Quality Management (TQM). An exploratory study was carried out in seven large companies (approximately 37% of the total number). These companies were chosen from the “500 Largest and Best Brazilian Companies” list, published by Exame Magazine, in 2005, out of a total number of 15 large companies in the sector. The indings of this study show that the companies have been implementing quality programs, have been using more basic quality tools, and have been dificulty accounting resources that come from the implementation of quality programs.

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van der Wiele, Ton, Jos van Iwaarden, Roger Williams, and Barrie Dale. "Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience." International Journal of Quality & Reliability Management 22, no. 2 (February 2005): 101–19. http://dx.doi.org/10.1108/02656710510577189.

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Zhan, Changzhi, and Hongxia Zhang. "How does a dandelion seed from overseas root and thrive?" Library Management 27, no. 6/7 (July 1, 2006): 344–53. http://dx.doi.org/10.1108/01435120610702332.

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PurposeThe concept of quality management blossomed first in Japan and later in US and UK industry. Since then, the theory of quality management has been growing rapidly. It has become a management philosophy and has taken shape in a series of international standards in the ISO 9000 series. This article aims to describe how total quality management (TQM) – a dandelion seed from overseas ‐ turned an ordinary library into something different.Design/methodology/approachThis article is a general review of the progress made in Hainan University Library.FindingsHainan University Library implemented TQM in July 2004 and passed the authentication of ISO 9000: 2000 in 2005. Management innovation in Hainan University Library gradually became a real eye‐catcher. A national workshop on quality management and performance management in the library was held in April 2006. The library is now a member of IFLA (there are 25 members in China including Macao and Hong Kong); in 2005 the director of the library was elected as a standing committee member of IFLA Academic and Research Libraries Section; and international exchange and cooperation is becoming increasingly active.Originality/valueThe paper demonstrates how a silent, ordinary library has made a difference; it is moving away from being an isolated island and moving towards the international arena.

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Soloviev, V. P., and T. A. Pereskokova. "Employees’ process and risk-oriented thinking." Russian Journal of Industrial Economics 13, no. 2 (July 2, 2020): 206–17. http://dx.doi.org/10.17073/2072-1633-2020-2-206-217.

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The authors of the article explore the problem of introducing process and risk-oriented thinking in national organizations. In 2000 the International Organization for Standartization, ISO, announced process approach as the basis principle of management in any organization. It became the embodiment of Deming’s postulate who recommended to consider any activity as a technological process. The authors show the practicability of transition from the functional structure of an organization to integrated process. New ISO 9000:2015 standards reflect presentday challenges and require that organizations should carry out risk assessment and accounting. One of the key objectives of the quality management system is to act as the prevention tool. Preventive action lies in using riskoriented thinking in formulating requirements to the quality management system. The authors introduce the system analysis method in risk management to reveal potential risks and plan preventive action.

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Monterroza-Ríos, Álvaro, and Darío Hurtado. "Diseño de un Esquema de Relaciones para un Sistema de Información Normativo en una Institución de Educación Superior." TecnoLógicas, no. 20 (June 19, 2008): 91. http://dx.doi.org/10.22430/22565337.270.

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El artículo presenta el desarrollo de un esquema de relaciones que sirve de soporte para un sistema de información normativo. Se parte desde el ámbito de la gestión del conocimiento y gestión de la información para formular las relaciones de las diferentes áreas de una organización de educación superior con criterios del ordenamiento jurídico colombiano y la gestión por procesos. Para el primer criterio se toma el esquema de jerarquía jurídica que posee el estado colombiano y para el segundo los conceptos de la “Gestión por Procesos” recomendada por la ISO 9000:2000. La propuesta se concreta en un esquema relacional normativo, es decir, una forma de relacionar el marco jurídico con cada instancia (procesosy áreas) para cualquier Institución de Educación Superior organizada por procesos.

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Nevalainen, David, Lucia Berte, Cheryl Kraft, Elizabeth Leigh, Lisa Picaso, and Timothy Morgan. "Evaluating Laboratory Performance on Quality Indicators With the Six Sigma Scale." Archives of Pathology & Laboratory Medicine 124, no. 4 (April 1, 2000): 516–19. http://dx.doi.org/10.5858/2000-124-0516-elpoqi.

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Abstract Context.—Laboratory quality indicator data, most often presented and reported as a percentage of variance, may be misleading, inasmuch as variances, and therefore percentages, appear to be low. Method.—Current data from laboratory quality indicators and national data derived from several years of College of American Pathologists Q-Probes studies were normalized to parts-per-million defects, as commonly practiced in the manufacturing and service industries for benchmarking performance. Results.—Laboratory data in parts-per-million defects demonstrated opportunities for significant improvements in laboratory performance across the total testing process. Conclusions.—Historical quality assurance programs do not appear to be significantly improving the total testing process. Manufacturing and service industries are using quality systems strategies, such as ISO 9000 and the Baldridge Award Criteria, to effect improvements in both productivity and cost. Quality system solutions for performance improvement may provide a systematic approach to improving laboratory performance.

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Bonthagarala, Brahmaiah, Sandhya Ch., Pusuluri Dharani Lakshmi Sai, and Konkipudi Venkata Sivaiah. "Process validation: An essential process in pharmaceutical industry." International Journal of Advances in Scientific Research 1, no. 4 (May 30, 2015): 179. http://dx.doi.org/10.7439/ijasr.v1i4.1781.

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The purpose of this work is to present an introduction and general overview on process validation of pharmaceutical manufacturing process especially tablet manufacturing process with special reference to the requirements stipulated by the US Food and Drug Administration (FDA).Quality is always an imperative prerequisite when we consider any product. Therefore, drugs must be manufactured to the highest quality levels. End-product testing by itself does not guarantee the quality of the product. Quality assurance techniques must be used to build the quality into the product at every step and not just tested for at the end. In pharmaceutical industry, Process Validation performs this task to build the quality into the product because according to ISO 9000:2000, it had proven to be an important tool for quality management of pharmaceuticals.

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Postnikov, Alexey, Sergey Yasenko, and Dmitry Drenev. "Окремі аспекти проблемних питань в управлінні оборонними ресурсами." Journal of Scientific Papers "Social development and Security" 11, no. 1 (February 28, 2021): 229–36. http://dx.doi.org/10.33445/sds.2021.11.1.20.

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З початку 2000-х людство поступово ввійшло в чергову активну фазу змін на фоні змін соціальної, політичної, технологічної природи. Крім того, посилився розрив між розвинутими та іншими країнами, що супроводжується розривом у понятійному апараті через зміну самої сутності відносин, включно з управлінською діяльністю (менеджментом) у соціальних групах (колективах). З метою не відставання від міжнародних практик управлінської діяльності в статті наведено основні принципи стандартів щодо побудови та управління процесами з управління ресурсами в країнах-членах НАТО (ISO 9000, PMBOK, PRINCE2 тощо). Проведено частковий аналіз системи управлінні оборонними ресурсами в Україні. Розглянуто процес управління ресурсами в Міністерстві оборони України (МОУ) та Збройних Силах України (ЗСУ), як основних державних органів в сфері управління оборонними ресурсами. Виявлено недоліки в системі управління ресурсами та сформовано певні пропозиції щодо удосконалення процесу управління оборонними ресурсами.

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Bautista-Cano, Rafael, and Carlos Alberto Flórez-Moreno. "Sports organizations and quality self-diagnostic tool." Visión electrónica 13, no. 2 (July 26, 2019): 350–57. http://dx.doi.org/10.14483/22484728.15168.

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The competitive map in sports organizations are few studies conducted. This paper attempts to clarify, through the implementation of a technological tool of self structured based on universal principles of quality management introduced in ISO 9000: 2000, the competitiveness of this type of sports institutions, modeled on those who have specialized in futsal facilities synthetic pitches, which are not only sports boom, but social cultural dynamics of the current Bogota society. Thus, with reference to the product futsal, the proposal to observe economic competitiveness in the areas of strategic planning, production and operations, accounting and finance, quality assurance, environmental management, marketing, human resource starts and systems information, synthetic sports facilities that exist in the city and what are the contributions that these likewise have are to improve productivity and be at the forefront of sports organizations sector.

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Gališanskis, Artūras. "ASPECTS OF QUALITY EVALUATION IN AVIATION MAINTENANCE." Aviation 8, no. 3 (September 30, 2004): 18–26. http://dx.doi.org/10.3846/16487788.2004.9635877.

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This article deals with the review of the main parameters and assessment of a quality system. A quality assurance system and its management are of great importance to an aviation organization whether it is large or small. The final task of the quality system is to ensure the technical aircraft maintenance system at a high level of quality, to ensure airworthiness of the aircraft. In our days Total Quality Management (TQM), as a new philosophy, is gaining power in civil aviation. Seeking quality is vital for maintenance organization for such reasons as the survival of the organization and competitiveness in the market. TQM is directly connected with the ISO 9000:2000 series standard implementation and involves many other parameters such as the qualifications of personnel and training. As an instrument for control, an audit, done by themselves or by an outside company, is indicated.

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Tyoso, Jaluanto Sunu Punjul, and Caecilia Sri Haryanti. "Perlukah Mempertahankan Keunggulan Kompetitif oleh UMKM? (Studi Kasus UMKM Semarang)." Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship 9, no. 2 (March 11, 2020): 123. http://dx.doi.org/10.30588/jmp.v9i2.496.

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This study is to find out and analyze how Small and Medium Enterprises (SMEs) maintain their competitive advantage so that they can survive or even develop from the time they were established until now. Achieving this goal is a qualitative method of research methods. This is intended to explore the managerial actions of SMEs in maintaining competitive advantage. The results of the study show that competitive advantage can be achieved through SOAR (Strength, Opportunity, Aspiration, Results) Strength consisting of skilled workers, loyal customers, products according to consumer tastes, product and production process innovations, and adequate business land. Opportunity consists of the quality of the production process, broadening the marketing reach from domestic to foreign, and managerial capabilities supported by International Standard for Organization (ISO) 9000-2000 quality management systems that have an impact on increasing consumer confidence. But not many SMEs have been able to implement a quality management system. Aspiration of SMEs is to work with several souvenir sellers around them and with export brokers. Results are expected to increase sales by participating in online exhibitions and promotions, and improving the production process so that the product is defective or damaged near or zero percent.

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Journal articles on the topic 'ISO 9000:2000'

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